Cisco Learning Credits
How to Redeem
Last Updated: 02/25/2016
Learning Credits can be redeemed toward training with participating authorized
Learning Partner, both internal and external. It can also redeem toward Cisco Live
event and more. Please see Program Guidelines for detailed offerings. Learning
Credits are valid for one year after activation. Courses must begin before the
expiration of the Learning Credits.
Training / Courses Redemption Steps:
1.
Access the Cisco Learning Locator
2.
Search course by key word or by f ilter
3.
Choose the Learning Partner listed that is prov iding the course
4.
In order to register f or the course, y ou will need the Cisco Sales Order number associated with y our Learning
Credits and the number of Learning Credits needed f or the course.
●
If y ou do not hav e any Learning Credits in y our account to take the course, y ou can either purchase more or
pay the dif f erence with other methods (PO, Credit cards, etc). Discuss this with the Learning Partner
●
Example: The course would require 30 Learning Credits to register and y ou only hav e 28 LC. Most Learning
Partners will allow y ou to pay cash / PO f or the $200 USD dif f erence.
5.
Once registered, the Learning Credits will be debited by the Learning Partner f rom y our account.
●
Important: If y our account's Team Captain has elected to approv e ev ery debit, then he or she would need
to approv e the debit transaction in Learning Credits Management Tool (External). It is crucial that y ou
inf orm y our account's Team Captain to approv e the debit transaction if y ou are not the Team Captain.
●
6.
If y our account's Team Captain has elect the auto-approv al, then no action is needed
Enjoy the course and good luck!
●
Note: Y our account's Team Captain can track account credits 24x7 using the Learning Credits
Management Tool (External) to report on who has taken the training, when it was taken, and the balanc e in
the account.
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Cisco Live Redemption Steps:
1.
Register with Cisco Liv e
2.
Select CLC as pay ment method
3.
Enter Cisco Sales Order number in “SO#” f ield and number of credits required in the “SO Credits” f ield
4.
Click Process Registration
●
Note: Y ou may receiv e error message if not all inf ormation is entered correctly . If it is something y ou cannot
resolv e, please open support case with Cisco Learning Credits Team by emailing
[email protected] with the error message (screenshot or text).
Exam Voucher Redemption Steps: Click Here
Cisco Learning Network Store Redemption Steps: Click Here
Additional Information and Resources

Global Learning Locator
http://learninglocator.cloudapps.cisco.com/LLocatorHome.do

Cisco Technical Education
http://www.cisco.com/go/cte

Cisco Learning Serv ices (ASEd)
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http://www.cisco.com/go/ase

Cisco Liv e Ev ents
http://www.ciscoliv e.com/

Cisco Connect
http://www.cisco.com/web/learning/le21/le34/connect/index.html

Cisco Learning Credits
http://www.cisco.com/go/learningcredits

Case Management Support Tool
http://ciscocert.force.com/english
All Learning Credits support requests and inquires must go through the Case Management Support Tool.
Y ou may email [email protected]. This will automatically generate a case on y our behalf on
the Case management support Tool.
Y ou may also open a case directly on the Case Management Support Tool or call 1-800-553-6387 Option 4, Option
1 (f or US/CAN)
International f or phone support:
http://www.cisco.com/cisco/web/siteassets/contacts Choose y our country under certif ication support phone
numbers listing and use Option 4, Option 1
Printe d in USA
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