At-a-Glance
Cisco Asset Management Service
Overview
IT assets are the cornerstone to running your business. In order to maximize the value
they deliver, these assets should be managed from the time they are requested and
procured through retirement and disposal. But tracking high volumes of assets is a
daunting task for any organization, especially those with large, dynamic networks.
Cisco® Asset Management Service is designed to help your organization get the
most out of your Cisco investments by providing the additional expertise needed
to proactively manage your IT environment and make sure your asset management
system is accurate and kept up to date. Through a consultative engagement, Cisco
helps your organization maintain near real-time installed base (IB) inventory, enabling
more informed decisions in support of your organization’s business objectives.
Get the Most Value from Your Product Investments
Cisco Asset Management Service simplifies the management of your Cisco hardware
and software and helps ensure that they are always ready to use. It provides an
accurate view of your organization’s assets throughout their lifecycle by collecting the
latest IB data from all available sources, including the collector network work, Cisco
internal databases, and customer data. As a result, you can make smarter purchasing
decisions and accurately forecast future needs. The service is available in three
levels - Standard, Premium, and Tailored - that deliver increasingly personalized and
customized services.
Primary Features and Benefits
Complete Inventory Visibility
• Gain insight into:
Designated Asset Manager
-- What Cisco assets exist
Exclusive to Cisco Asset Management Service, you’ll have access to a designated
Cisco asset manager, who will serve as your organization’s single point of contact for
managing, tracking, and reporting on any asset/contract management issues.
-- Where they’re located
The Asset Manager:
-- Which assets should be retired and when
• Tracks and manages Cisco hardware, software, and related contracts
-- Moves, adds, changes and deletes (MACDs)
• Provides proactive alerts about impending contract expirations
• Documents and follows an agreed-upon move, add, change,
and deletion (MACD) process
• Provides regular reports on inventory
-- How they’re used
-- When support coverage ends
Analytics and Business Insight
• Get up-to-date asset information for more strategic decisions regarding:
-- Business operations
-- Technology initiatives
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks.
Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
At-a-Glance
-- Contract coverage
Table 1. Service Level Features
Asset Management Service
Feature Description
-- Upgrades
-- Capacity planning
• Receive in-depth business reviews, including customized reporting,
analysis, and consulting
Lifecycle and Coverage Optimization
• Track the contractual and inventory details of all Cisco assets throughout
their entire lifecycles, from procurement to retirement
Resource allocation
Off-site/on-site resource
Informed
Decision
Making and
Planning
Cisco Asset
Management
Service
Reduce
Network Risk
and Improve
Availability
Designated
Designated
Off-site
Off-site
On-site
4x/year
1x/week
X
Business entity research and qualification
X
X
Establish and maintain IB baseline
X
X
X
Max. Monthly
Min. Monthly
Min. Monthly
X
X
X
Reconciliation/Cleanup
Augment
Customer
Asset Mgmt.
System
Designated
Establish and Maintain Consolidated IB
• Use expertise to improve the effective use of Cisco hardware,
software, and services
Improve
Customer
Asset
Utilization
Tailored
On-site visits
Frequency of updates
Figure 1. Cisco Asset Management Service Benefits
Premium
Customer Engagement Level
• Identify assets nearing end of support
Figure 1 shows the benefits and business outcomes from using Cisco Asset
Management Service.
Offer
Standard
Identify and fix data discrepancies
Reporting, Analysis, and Business Review
X
X
X
2x/year, remote
4x/year, on-site
12x/year, on-site
Reporting and analytics
Standard Customized
Customized
Business review and consulting
Standard Customized
Customized
Contract management
X
X
X
Quoting support
X
X
X
Standard
Standard
Customized
Reporting IB baseline
Business reviews
Other Services
X
Staff augmentation and support
Simplified
Contract
Alignment
Why Cisco?
Optimize
Coverage and
Compliance
Deliver predictable performance. Simplify an increasingly complex network and IT
infrastructure. Cisco Asset Management Service can help you achieve these goals. It
provides proactive management of your Cisco installed base. We collate information from
various sources, build the most accurate view, analyze the data, and manage service
contracts. You benefit from greater visibility and actionable insight into your environment.
Improve
Lifecycle
Management
Cisco Asset Management Service offers you the flexibility to choose the level
of personalized service that meets your needs. Table 1 shows the three Asset
Management Service level options that you can choose from.
MACD process and governance
Availability and Ordering
Cisco Asset Management Service can be ordered in the same way you currently order
Cisco Services. Contact your partner or Cisco account manager.
For More Information
To learn more about Asset Management Service, contact your Cisco account manager
or email [email protected].
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks.
Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
C45-735476-00 07/15