INDEX
supported protocols
A
1-1
Cisco VT Camera
application deployment
installation log file location
deploying to a shared location
described
2-4
technical specifications
2-4
2-6
A-1
command-line options, deploying with
using a software deployment tool
using the client computer installer
application log file location
2-4
2-5
configuration settings
2-4
for Cisco Unified Communications Manager
2-6
for Cisco Unified IP Phones
1-4
1-5
CPU utilization, resolving high usage
4-5
B
BAT, for updating phones to support video
D
1-6
deploying the application
described
C
2-4
installer package names
software components
camera drivers
deploying
2-2
software download site
2-4
deploying with command-line options
installer package names
2-3
with command-line options
2-5
detailed logs, described
2-1
CDR analysis and reporting, using
2-1
4-9
Diagnostics Tool, described
4-7
2-5
4-8
diagnostic tools
Cisco Unified Communications Manager
configuring for Cisco Unified Video Advantage
1-4
configuring the phone for Cisco Unified Video
Advantage 1-5
Cisco Unified IP Phones, setting up on Cisco Unified
Communications Manager 1-5
using CDR analysis and reporting
4-7
using Real-Time Monitoring Tool
4-6
using serviceability troubleshooting traces
disconnected calls on H.323 endpoints, resolving
4-6
4-4
Cisco Unified Video Advantage
application log file location
2-6
E
collecting diagnostic and log information
described
elevated privileges
1-1
installation log file location
server and application interactions
2-2
2-4
2-6
network, server, PC requirements
software components
4-8
1-3
I
1-3
information needed by users
3-1
Installation and Troubleshooting Guide for Cisco Unified Video Advantage Release 2.1
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Index
installation log location
R
for Cisco VT Camera
for CUVA
2-6
Real-Time Monitoring Tool, using
2-6
installer packages
restricted permissions, Vista
2-1
4-6
2-4
installing the application. See user guide
S
L
server and application interactions
1-3
serviceability troubleshooting traces, using
logs
capturing detailed
shared location deployment
4-9
collecting when the application crashes
location of
4-10
2-6
4-6
2-4
Software Center, URL for
2-8
software deployment tools
2-4
T
M
mobile workers, resolving bandwidth issues
4-4
telecommuters, resolving bandwidth issues
4-4
troubleshooting, resolving
bandwidth issues for mobile workers or
telecommuters 4-4
N
CUVA not associating with IP phone
network protocols
CAST
CDP
IP
SCCP
TCP
disconnected calls on H.323 endpoints
1-2
no-video icon appears
1-2
4-4
4-2
no video icon appears on phone screen
1-2
RTP
4-3
no video in video windows
1-2
4-2
no video on multi-party conferences
1-2
PC CPU utilization at 100 percent
1-2
4-3
4-1
4-5
poor audio and video lip synchronization
4-2
video bandwidth unavailable message appears on IP
phone 4-3
P
video problem icon appears in system tray
performance degraded from detailed logs
privileges, required for updating
4-9
video problems
4-3
4-1
2-7
Problem Reporting Tool
capturing logs automatically
described
4-10
4-10
U
updating
enabling detailed logs
4-9
manually
2-7
log file location
2-6
obtaining software for
protocols, supported
1-1
privileges for
2-7
2-7
software deployment tool
2-7
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Index
uninstalling previous version
2-7
URL for downloading latest software
user information, providing
2-8
3-1
users
access to documentation and online help
contact names to provide assistance
how to report problems
3-2
3-2
3-2
required information for
3-1
Vista, restricted permissions
2-4
V
Installation and Troubleshooting Guide for Cisco Unified Video Advantage Release 2.1
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Index
Installation and Troubleshooting Guide for Cisco Unified Video Advantage Release 2.1
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