Figure: The capabilities organisations need to rapidly respond to change
Effective leadership at all levels
Strong sense of shared purpose,
one that is inspiring and engaging
Strong customer focus
Strongly agree
Agree
Employee involvement
and support for change
Disagree
Strongly disagree
Commitment to learning and change
Speed of delivery balanced
with effective governance
Understanding of the impact of
the organisation on society
0
10
20
30
40
50
60
70
Percentage of respondents
80
90