اﻟﺪورة اﻟﺘﻌﻠﻴﻤﻴﺔ آﻴﻒ ﺗﺠﻌﻞ ﻋﻤﻠﻴﺔ اﻻﺗﺼﺎل ﻓﻌﺎﻟﻪ ﻓﻲ اﻟﻌﻤﻞ the course COMUNICATING EFFECTIVELY AT WORK © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح ﻗﻮاﻋﺪ Rules Exit © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity 1 اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح أﺳﺎﻟﻴﺐ اﻟﺘﻌﻠﻢ Methods of learning © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity The course objectives اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح أهﺪاف اﻟﺪورة اﻟﺘﻌﻠﻴﻤﻴﺔ ﺗﺤﺪﻳﺪ ﻋﻨﺎﺻﺮ ﻋﻤﻠﻴﺔ اﻻﺗﺼﺎل و اﻟﻌﻮاﻣﻞ اﻟﺘﻰ ﺗﺆﺛﺮ ﻋﻠﻰ ﻋﻤﻠﻴﺔ اﻻﺗﺼﺎل ﺗﺤﺪﻳﺪ أﺷﻜﺎل اﻻﺗﺼﺎل وﺻﻒ ﻗﻨﻮات اﻻﺗﺼﺎل ﻓﻰ اﻟﻌﻤﻞ اﻇﻬﺎر اﻟﻘﺪرة ﻋﻠﻰ اﻋﻄﺎء ﺗﻌﻠﻴﻤﺎت اﻟﻌﻤﻞ إﻇﻬﺎر اﻟﻘﺪرة ﻋﻠﻰ اﻋﻄﺎء و اﺳﺘﻘﺒﺎل اﻟﺮدود اﻟﻤﺮﺟﻌﻴﺔ إﻇﻬﺎر اﻟﻘﺪرة ﻋﻠﻰ اﻟﻘﺎء ﻋﺮض ﻓﻌﺎل ﺑﺎﺳﺘﺨﺪام ﻟﻐﺔ ﻟﻔﻈﻴﺔ و ﻏﻴﺮ ﻟﻔﻈﻴﺔ إﻇﻬﺎر اﻟﻘﺪرة ﻋﻠﻰ اﻟﻤﺸﺎرآﺔ و ادارة اﺟﺘﻤﺎع ﺑﻔﻌﺎﻟﻴﻪ Identify the elements of communication process and the factors that influence the communication process Identify the forms of communication Describe channels of communication at work Show the ability to give job instruction Display the ability in giving and receiving feedbacks Show ability to deliver an effective presentation by using verbal and non verbal language Show ability to participate and conduct a meeting effectively © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity 2 اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح ﺟﺪول اﻷﻋﻤﺎل Agenda ¾ ¾ ¾ ¾ ¾ < ﻃﺒﻴﻌﺔ اﻻﺗﺼﺎل < اﻋﻄﺎء ﺗﻌﻠﻴﻤﺎت اﻟﻌﻤﻞ < اﻋﻄﺎء و اﺳﺘﻘﺒﺎل اﻟﺮدود اﻟﻤﺮﺟﻌﻴﺔ < ﺗﻘﺪﻳﻢ اﻟﻌﺮوض ﺑﻔﻌﺎﻟﻴﻪ < اﻻﺟﺘﻤﺎع ﺑﻔﻌﺎﻟﻴﻪ The nature of communication Giving job instruction Giving and receiving feedbacks Making presentations effectively Meeting effectively © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح اﻟﺠﺰء اﻷول ﻃﺒﻴﻌﺔ اﻻﺗﺼﺎل Section 1 Nature of Communication اﻟﻨﺘﺎﺋﺞ اﻟﻤﺴﺘﻔﺎدة < ﺗﺤﺪﻳﺪ ﻋﻨﺎﺻﺮ ﻋﻤﻠﻴﺔ اﻻﺗﺼﺎل < ﺷﺮح اﻟﻌﻮاﻣﻞ اﻟﻤﺆﺛﺮة ﻋﻠﻰ ﻋﻤﻠﻴﺔ اﻻﺗﺼﺎل < ﺗﺤﺪﻳﺪ أﺷﻜﺎل اﻻﺗﺼﺎل ﻓﻰ اﻟﻌﻤﻞ < اﻻﺷﺎرة اﻟﻰ ﻗﻨﻮات اﻻﺗﺼﺎل ﻓﻰ اﻟﻌﻤﻞ Learning outcomes ¾ Identifying the elements of Communication process ¾ Explaining factors influencing the Communication process ¾ Defining forms of communication at work ¾ Pointing out the communication channels at work اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity 3 ﻣﺎ هﻮ اﻻﺗﺼﺎل؟ What is Communication ? اﻻﺗﺼﺎل هﻮ ﺗﺒﺎدل ﻣﻌﻠﻮﻣﺎت ﺛﻨﺎﺋﻰ اﻻﺗﺠﺎﻩ ﺑﻴﻦ ﺷﺮﻳﻜﻴﻦ اﻟﻤﻌﻠﻮﻣﺔ ﻳﺠﺐ أن ﺗﻜﻮن دﻗﻴﻘﺔ و ﻣﻔﻬﻮﻣﺔ ﺟﻴﺪا Communication is a 2-way exchanging information between 2 partners. The information should be accurate and well understood. © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح ﻋﻤﻠﻴﺔ اﻻﺗﺼﺎل The communication process اﻟﻀﻮﺿﺎء Noise اﻟﺘﻜﻮﻳﺪ Encode اﻟﺮﺳﺎﻟﺔ ﻓﻚ اﻟﺘﻜﻮﻳﺪ Message Decode اﻟﻤﺮﺳﻞ اﻟﻤﺴﺘﻘﺒﻞ Sender Receiver ﻓﻚ اﻟﺘﻜﻮﻳﺪ Decode اﻟﺘﻜﻮﻳﺪ اﻟﺮدود اﻟﻤﺮﺟﻌﻴﺔ Encode Feedback © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity 4 اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح اﻟﻌﻮاﻣﻞ اﻟﻤﺆﺛﺮة ﻓﻰ اﻻﺗﺼﺎل The influential factors to communication اﻻدراك اﻟﺸﺨﺼﻰ Personal perception © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح اﻟﻌﻮاﻣﻞ اﻟﻤﺆﺛﺮة ﻓﻰ اﻻﺗﺼﺎل The influential factors to communication اﻟﻤﺸﺎﻋﺮ Emotion © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity 5 اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح اﻟﻌﻮاﻣﻞ اﻟﻤﺆﺛﺮة ﻓﻰ اﻻﺗﺼﺎل The influential factors to communication اﻟﺴﻴﺎق Context © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح أﺷﻜﺎل اﻻﺗﺼﺎل Forms of communication ﻟﻔl ﻈﻰba r Ve © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity 6 اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح أﺷﻜﺎل اﻻﺗﺼﺎل Forms of communication ﻏﻴﺮ ﻟﻔﻈﻰ Non-verbal © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح ﻟﻐﺔ اﻟﺠﺴﺪ Body language © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity 7 اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح اﻟﻤﺴﺎﻓﺔ Distance ﺳﻢ45 ﻣﻦ اﻟﺘﻼﻣﺲ اﻟﺠﻠﺪى اﻟﻰ :اﻟﻤﺴﺎﻓﺔ اﻟﺤﻤﻴﻤﻴﺔ ﻓﻰ ﺣﺪود ﻃﻮل اﻟﺬراع :اﻟﻤﺴﺎﻓﺔ اﻟﺸﺨﺼﻴﺔ ﻣﺘﺮ3 ﺳﻢ و120 ﺑﻴﻦ :اﻟﻤﺴﺎﻓﺔ اﻻﺟﺘﻤﺎﻋﻴﺔ ﻣﺘﺮ3 ﻓﻮق :اﻟﻤﺴﺎﻓﺔ اﻟﻌﺎﻣﺔ A intimate distance: from skin contact to 45 cm A personal distance: within the length of an arm A social distance: between 120cm and 3m A public distance: over 3 m Eward T. Hall هﻮل.إوارد ت © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح وﺳﺎﺋﻞ أﺧﺮى ﻟﻠﻐﺔ اﻟﻐﻴﺮ ﻟﻔﻈﻴﺔ Other means of non-verbal language © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity 8 اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح ﻗﻨﻮات اﻻﺗﺼﺎل Communication channels D o w n w a r d s s d r a w p U أﻓﻘﻰ Horizontal © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح اﻟﺠﺰء اﻟﺜﺎﻧﻰ اﻋﻄﺎء ﺗﻌﻠﻴﻤﺎت اﻟﻌﻤﻞ و اﻟﺮدود اﻟﻤﺮﺟﻌﻴﺔ Section 2 Giving job instruction and feedbacks ﻧﺘﺎﺋﺞ اﻟﺘﻌﻠﻢ < إﻇﻬﺎر اﻟﻘﺪرة ﻋﻠﻰ اﻋﻄﺎء ﺗﻌﻠﻴﻤﺎت اﻟﻌﻤﻞ ﺑﻔﻌﺎﻟﻴﻪ < إدارة ﺧﻄﻮات اﻋﻄﺎء و أﺧﺬ اﻟﺮدود اﻟﻤﺮﺟﻌﻴﺔ Learning outcomes ¾ Show ability of give job instruction effectively ¾ Conduct steps of giving and taking feedbacks © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity 9 اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح ﺗﻌﻠﻴﻤﺎت اﻟﻌﻤﻞ Job instruction ﺷﻜﻠﻴﻦ ﻟﺘﻌﻠﻴﻤﺎت اﻟﻌﻤﻞ ، ﻣﺘﻰ، ﻣﻦ، اﻟﺘﺼﺮﻳﺢ ﺑﻮﺿﻮح ﻣﺎذا:< ﺗﻌﻠﻴﻤﺎت ﻣﺒﺎﺷﺮة آﻴﻒ،أﻳﻦ اﻋﻄﺎء ﻧﺘﺎﺋﺞ ﻣﺘﻮﻗﻌﺔ و ﻣﻌﻠﻮﻣﺎت:< ﺗﻌﻠﻴﻤﺎت ﺷﺮﻃﻴﺔ ﺑﻌﺪ ذﻟﻚ ﻳﺄﺧﺬ اﻟﺸﺨﺺ اﻟﻤﻜﻠﻒ،وﺛﻴﻘﺔ اﻟﺼﻠﺔ ﺑﺎﻟﻤﻮﺿﻮع ﺑﻤﻬﻤﺔ اﻟﻘﺮار ﺑﻜﻴﻔﻴﺔ إآﻤﺎل اﻟﻤﻬﻤﺔ 2 forms of job instructions ¾ Direct instruction: state clearly what, who, when, where, how ¾ Conditional instruction: give expected results and relevant information, then the person assigned a task will make decision how the task is proceeded © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح ﺗﻌﻠﻴﻤﺎت اﻟﻌﻤﻞ Job instruction وﺟﻮد هﺪف ﻣﺤﺪد إﻋﻼن أﺳﺒﺎب اﻟﻤﻬﻤﺔ اﺳﺘﺨﺪام آﻠﻤﺎت ﻓﻌﻠﻴﺔ اﺳﺘﺨﺪام ﻟﻐﺔ اﻟﺠﺴﺪ ﻣﻄﺎﻟﺒﺔ ﻓﺮﻳﻖ اﻟﻌﻤﻞ ﺑﺘﻜﺮار اﻟﺘﻌﻠﻴﻤﺎت اﻋﻄﺎء ﺷﺮح إذا آﺎﻧﺖ اﻟﻤﻬﻤﺔ ﻓﻰ ﺣﺎﺟﺔ اﻟﻰ ﻣﺎآﻴﻨﺔ أو ﻣﻌﺪات ﺗﺸﺠﻴﻊ ﻓﺮﻳﻖ اﻟﻌﻤﻞ ﻋﻠﻰ ﻃﺮح اﻷﺳﺌﻠﺔ ﺗﺤﺪﻳﺪ وﻗﺖ ﻣﻨﺎﺳﺐ ﻋﻤﻞ ﺧﻄﺔ ﻣﺘﺎﺑﻌﺔ اﻋﻄﺎء ردود ﻣﺮﺟﻌﻴﺔ Having a specific objective Announcing the reasons of the task Using action words Using body language Asking staff to repeat instruction Giving demonstration if the task is in need of machine or equipment Encouraging staff to ask questions Setting appropriate time Making a follow up plan © Business 2003. All rights reserved Edge Giving feedbacks Learning for Success, Learning for Prosperity 10 اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح اﻋﻄﺎء و أﺧﺬ اﻟﺮدود اﻟﻤﺮﺟﻌﻴﺔ Give and take feedback اﻟﺮدود اﻟﻤﺮﺟﻌﻴﺔ هﻰ اﻻﺳﺘﺠﺎﺑﺔ ﻟﺮﺳﺎﻟﺔ اﻟﻤﺮﺳﻞ Feedbacks is the respond to sender’s message أﺷﻜﺎل اﻟﺮدود اﻟﻤﺮﺟﻌﻴﺔ Forms of feedback اﻻﺷﺎدة ﺑﻤﺎ أﻧﺠﺰ ﺟﻴﺪا:اﻟﺮدود اﻟﻤﺮﺟﻌﻴﺔ اﻻﻳﺠﺎﺑﻴﺔ Positive feedback: praise what have been done well اﻻﺷﺎرة ﻋﻠﻰ اﻹﻧﺤﺮاف و اﻗﺘﺮاح ﻣﻬﻤﺔ:اﻟﺮدود اﻟﻤﺮﺟﻌﻴﺔ اﻟﺴﻠﺒﻴﺔ ﺗﺼﺤﻴﺤﻴﺔ Negative feedback: pointing out the deviation and suggest correcting task © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح ﺧﻄﻮات اﻋﻄﺎء اﻟﺮدود اﻟﻤﺮﺟﻌﻴﺔ Steps of giving feedbacks ﺗﺬآﺮ اﻷهﺪاف اﻋﻄﺎء دﻟﻴﻞ اﻋﻄﺎء ردود ﻣﺮﺟﻌﻴﺔ اﻳﺠﺎﺑﻴﺔ ان وﺟﺪ،اﻋﻄﺎء ردود ﻣﺮﺟﻌﻴﺔ ﺳﻠﺒﻴﺔ اﻟﺘﺄآﻴﺪ Remind the objectives Give evidence Give positive feedbacks Give negative feedbacks, if any Confirm © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity 11 اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح ﺧﻄﻮات اﻋﻄﺎء اﻟﺮدود اﻟﻤﺮﺟﻌﻴﺔ ﻟﻠﻌﻤﻞ Steps of giving work feedbacks و،اﻋﻄﺎء ردود ﻣﺮﺟﻌﻴﺔ ﺳﻠﺒﻴﺔ ﺳﻠﻮآﻴﺎت ﺧﺎﻃﺌﺔ و ﻋﻮاﻗﺒﻬﺎ ﻣﺸﺎﻋﺮك ﺗﺠﺎﻩ هﺬا اﻟﺴﻠﻮك ﺗﻮﻗﻒ ﻣﺆﻗﺖ اﺑﺤﺚ ﻋﻦ ﻣﻌﻠﻮﻣﺎت و اﻗﺘﺮح ﻋﻠﻰ ﻓﺮﻳﻖ اﻟﻌﻤﻞ اﻋﻄﺎء ﺣﻠﻮل وﺿﺢ اﻟﺴﻠﻮآﻴﺎت اﻟﻤﺘﻮﻗﻌﺔ ﻣﻦ ﻧﺎﺣﻴﺘﻚ اﻟﺘﺰام Give negative feedback and Wrong behaviours and its consequence Your feelings towards that behaviour Pause Search for information and suggest staff to give solution Clarify your expected behaviours Commitment © Business Edge 2003. All rights reserved اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح Learning for Success, Learning for Prosperity اﺳﺘﻘﺒﺎل اﻟﺮدود اﻟﻤﺮﺟﻌﻴﺔ Receiving feedbacks اﻻﺳﺘﻤﺎع ﺑﺎﻧﺘﺒﺎﻩ ﻃﺮح اﻷﺳﺌﻠﺔ ﻟﻼﻳﻀﺎح اﻻﻋﺘﺮاف ﺑﺎﻟﺮدود اﻟﻤﺮﺟﻌﻴﺔ اﻻﻋﺘﺮاف ﺑﺎﻟﻨﻘﺎط اﻟﻤﻌﻘﻮﻟﺔ ﺗﺤﺪﻳﺪ اﻟﻤﻮﻋﺪ اﻟﻨﻬﺎﺋﻲ ﻟﻤﺮاﺟﻌﺔ اﻟﺮدود اﻟﻤﺮﺟﻌﻴﺔ Listen attentively Ask questions for clarification Acknowledge feedback Acknowledge reasonable points Set deadline for a feedback check up © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity 12 اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح اﻟﺠﺰء اﻟﺜﺎﻟﺚ اﻟﻘﺎء ﻋﺮض ﻓﻌﺎل Section 3 Making an effective presentation ﻧﺘﺎﺋﺞ اﻟﺘﻌﻠﻢ < إﻇﻬﺎر اﻟﻘﺪرة ﻋﻠﻰ اﻟﻘﺎء ﻋﺮض ﻓﻌﺎل ﺑﺎﺳﺘﺨﺪام ﻟﻐﺔ ﻟﻔﻈﻴﺔ و ﻏﻴﺮ ﻟﻔﻈﻴﺔ Learning outcomes ¾ Display the ability to make an effective presentation by using verbal and nonverbal language © Business Edge 2003. All rights reserved Learning for Success, Learning for Prosperity اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح ﻣﻬﺎرات اﻟﻘﺎء اﻟﻌﺮض Presentation skills ﺳﺘﺔ ﺧﻄﻮات ﻻﻟﻘﺎء ﻋﺮض ﻓﻌﺎل 6 steps for an effective presentation ﺗﺤﺪﻳﺪ اﻷهﺪاف ﻓﻬﻢ اﻟﺤﻀﻮر ﻋﻤﻞ ﻣﺨﻄﻂ ﺗﻤﻬﻴﺪى اﻟﻘﺎء اﻟﻌﺮض اﻟﺒﺤﺚ ﻋﻦ اﻟﺮدود اﻟﻤﺮﺟﻌﻴﺔ و اﻻﺟﺎﺑﺔ ﻋﻠﻰ اﻷﺳﺌﻠﺔ ﻗﻢ ﺑﺎﻟﺘﻠﺨﻴﺺ و اﻻﺳﺘﺨﻼص .1 .2 .3 .4 .5 .6 1. Defining objectives 2. Understanding audience 3. Make outlines 4. Deliver 5. Search for feedbacks and answer the questions © Business 2003. All rights reserved 6. EdgeSummarize and conclude Learning for Success, Learning for Prosperity 13 اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح ﻣﻬﺎرات اﻟﻘﺎء اﻟﻌﺮض Presentation skills ﺑﻨﺎء اﻟﻌﺮض The structure of a presentation ﻗﻞ ﻣﺎ ﺳﺘﻘﻮل Tell what you are going to tell ﻗﻞ ﻣﺎ ﺗﻘﻮل Tell what you are telling © Business Edge 2003. All rights reserved ﻗﻞ ﻣﺎ ﻗﻠﺘﻪ ﻣﻦ ﻗﺒﻞ Tell what you have told Learning for Success, Learning for Prosperity اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح ﻣﻬﺎرات اﻟﻘﺎء اﻟﻌﺮض Presentation skills ﺑﻨﻴﺔ اﻟﻌﺮض The structure of a presentation Introduction Body ﻋﺎﻃﻔﻴﺔ ﻋﻘﻼﻧﻴﺔ 1.3 ،1.2 ،1.1 – ﻣﺴﺎﻧﺪة ﻟﻼﻓﻜﺎر1 اﻟﻔﻜﺮة اﻷﺳﺎﺳﻴﺔ اﻻﻧﺘﻘﺎل 2.3 ،2.2 ، 2.1 – ﻣﺴﺎﻧﺪة ﻟﻼﻓﻜﺎر2 اﻟﻔﻜﺮة اﻷﺳﺎﺳﻴﺔ اﻻﻧﺘﻘﺎل 3.3 ،3.2 ،3.1 – ﻣﺴﺎﻧﺪة ﻟﻼﻓﻜﺎر3 اﻟﻔﻜﺮة اﻷﺳﺎﺳﻴﺔ ﻋﻘﻼﻧﻴﺔ ﻋﺎﻃﻔﻴﺔ اﻟﻤﻘﺪﻣﺔ اﻟﻤﻮﺿﻮع اﻟﺨﺎﺗﻤﺔ Emotional Rational Main idea 1 – supporting ideas 1.1, 1.2, 1.3 Connection Main idea 2 – supporting ideas 2.1, 2.2, 2.3 Connection Conclusion © Business Edge 2003. All rights reserved Main idea 3 – supporting ideas 3.1, 3.2, 3.3 Rational Emotional Learning for Success, Learning for Prosperity 14 اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻻزدهﺎر،اﻟﺘﻌﻠﻢ ﻣﻦ أﺟﻞ اﻟﻨﺠﺎح
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