Major Goals
Information Technology Services at Seattle Central Community College will focus on the IT goal of our State Board: To mobilize technology to
increase student success
And on supporting our college community in its mission and core values:
Mission: Seattle Central Community College promotes educational excellence in a multicultural urban environment. We provide opportunities for
academic achievement, workplace preparation, and service to the community.
Core Values: Seattle Central is committed to creating a learning environment that is accessible, diverse, responsive, and innovative.
Core Themes: All objectives and strategies developed at Seattle Central Community College are focused on:
 Responsive Teaching and Learning
 Catalyst for Opportunities & Success
 Diversity in Action
 Communities Engagement
Objective 1 Provide students, faculty, staff and administrative services access to and support for current and emerging core campus technologies. Assist faculty,
staff and administration with research and implementation for specific, curriculum-driven or needs-based technologies - creating a responsive, innovative and
accessible, outcomes-based technology partnership.
Strategy
Measure
1.1 Integrate and support a core technology Types of computing
infrastructure to facilitate an accessible teaching equipment available for
and learning environment focused on student students and employees
success.
1
Status
Notes
Equipment
and
infrastructure
are
described in the “Plan and
Status Report” document
Counts of Elmos, video
projectors and related
equipment.
Demo room list is in the
Status Report document.
12 rooms were upgraded
in winter break with an
additional six scheduled
for March 2012
Surveys of students, faculty
and staff using different
amounts of technology in
their studies and jobs.
Student survey on file.
Spring employee survey
will include appropriate
questions
Most 2011-12 college
wide
instructional
equipment money was
dedicated to this project
Classroom environment
committee was replaced
by
“Instructional
Computing Committee”.
No updates this year.
1.2 Maintain a core technology infrastructure
which will facilitate emerging technologies to
create an innovative and responsive learning
environment.
Survey of faculty and staff on
success of implementation,
usage, training and
satisfaction.
20120-11 survey is on file. 2012-year end funds are
2011-12 survey planned providing
some new
for April.
Juniper equipment for
instructional
rooms,
allowing use of new
technologies.
1.3: Assist faculty and staff in the integration of
current and emerging, curriculum-driven
(outcomes-based) or needs- based technology
into core infrastructure.
Research cost of most
requested training for faculty
and staff and work with
business office to determine
feasibility of training cost.
Dedicate forums at Campus
Engagement Day and other
events (such as brown-bag
gatherings, etc.) in which
industry experts or current
faculty can present emerging
technologies – task forces
can then be formed to
develop feasibility studies
toward the incorporation of
new technologies dedicated
toward maintaining campus
currency and student
success.
New strategy added in
2011-12 year. iPad group
established.
1.4: Support faculty and staff in the
development of outcomes-based curriculum to
include current and emerging technologies.
:
Objective 2 Design, build, maintain and enhance Seattle Central’s technology infrastructure to enable world-class teaching, learning, investigation,
innovation and collaboration, serving as a catalyst for opportunities and success.
Strategy
Measures
Status
Notes
2.1 Plan for and provide reliable network
connectivity with adequate capacity in all
classrooms, laboratories and offices.
Network uptime
records
Bandwidth use has never exceeded
10% of our capacity. Over 99% uptime
on both admin and student nets again
this year.
Juniper installation scheduled
for completion in late spiring
will assure ongoing stability...
Relevant helpdesk
2
tickets related to
connectivity/number
and time to fix
problems
Responses to related
question on IT user
satisfaction survey
2.2 Effectively manage and evolve
security as needed.
2.3 Continue the installation of
standardized managed and secure wireless
networks.
Survey responses included in the 2011
Status Report document.
State Auditor’s notes
on our security
documents
We were certified as meeting the
state standards for 2010-11. Next
review is in August 2012.
Brand new standards for an
August 2012 report. Need to
inform the campus.
Reports of security
training
Need to schedule security training
opportunities for IT Staff and for
college faculty, staff and students One
of our techs participated in a security
course through a training vendor in
2012.
New state documents require
security training. We plan to
schedule training opportunities
for IT staff and other
departmental staff.
Counts and location of
installed Wi-Fi access
points.
36 APs deployed, covering about 75%
of our college. BE: 98%, SAM: 100%,
SL: 100% Fine Arts 75%. BPH Board
room only. None of MAC, BPH,
Greenhouse or NP.
BPH, F needs more. . Some non
instructional areas still not
served. No plans for Wireless N.
User reports of
wireless coverage
issues
2.4 Collaborate with capital projects to
ensure that new buildings and remodels are
IT-ready to serve a diverse student
population.
Helpdesk report on file in the “Status
Report” document
Help desk tickets for
post build/remodel
installations
Three specific areas of low coverage in
BE are undergoing review as of spring
2012
First floor west is finished and in use.
Wood is underway.
Wood Construction lists are
finalized.
Objective #3a: Provide Students IT based student services that are accessible, easy to use innovative, and facilitate their educational and/or career
goals.
Strategy
3
Measures
Status
Notes
3.1a: Survey students to assess current IT
related student services, and to see what
additional services would assist them in
meeting diverse degree or career goals
3.2a: Provide responsive, current quarterly
class schedule that includes requisite
information related to course content and
registration restrictions. Include current
class availability and waitlist information.
Track responses
Have not done a survey. Need to plan
for that.
Survey and student
reports should indicate
satisfaction.
Central is now utilizing the district
online schedule.
3.3a: Collect current usage data for IT Provide
regular Planning in progress in Student
related Students services to establish a analytics report for Services areas.
benchmark.
research
and
development
purposes.
3.4a: Research and review other WA State
CC IT related student services for best
practices that can be implemented at SCCC.
Identify relevant items for further review.
Reports of
investigations and
implementations.
Degree Boost implementation under
way by District. “Advisor Data Portal”
implemented during winter 2012 for
our use.
3.5a: Identify opportunities to increase
diversity through IT related student
services and engagement with the
community.
Report to be made
listing and
evaluating
opportunities.
Not yet started 4/2012
Objective #3b: Provide Student Service staff with IT services that are accessible, innovative and assist them in meeting the Mission and Values and
Core Themes of the college.
Strategy
Measures
3.1b: Survey student service staff to assess Track responses
effectiveness of internal IT services and IT
related student services. Identify new IT
services that may increase staff
responsiveness and effectiveness.
3.2b: Identify District and State IT initiatives Progress chart
affecting Student Service areas. Determine showing progress and
4
Status
Notes
Have not done a survey. Need to plan Survey designed for collegewide
for that.
use. Need to create a special
survey for the student services
areas.
Discussions started with district t IT
and Central’s student services areas.
areas where SCCC IT needs to create a status of relevant
bridge to larger, diverse District or State initiatives.
initiative completion.
3.3b: Establish an incumbent employee IT Track attendance at 2010-11 training report included in the
training schedule. Review/establish new trainings and follow up appendices for the accreditation
employee IT training plans.
on
successful report.
implementation and
usage in individual
departments.
3.4b: Initiate bi-monthly IT/Student
Services staff meetings to develop
continuous improvement in IT services for
students and staff.
a. Track action items
from meetings for
successful
implementation.
Upcoming survey includes some
specific questions re training
needs.
Sent request to Student Services VP to
arrange IT participation. Confirmed
dates and director or designee will
attend at least bi-monthly
Objective 4 Establish and maintain appropriate information technology staffing levels.
Strategy
Measures
Status 4/2012
Notes
4.1 Provide technical and specialized
training for IT professionals.
Certifications obtained
by ITS staff.
Classes attended by ITS
staff
Five staff members attended high
level Windows 7 training. They
have requested more
MS training is very expensive. We
are encouraging enrollment in SCCC
and other state institution classes.
SVI lead tech obtained Network+
certification.
Two staff members enrolled in
winter quarter SCCC classes.
4.2 Provide designated staff for divisions
and departments whenever possible.
List staff assignments to
various
divisions/departments.
Macs: Jason Simmons
Basic Studies Bill Young, Marie
Hammer
Budget cuts have stopped progress
on this initiative. Local and division
funds are supporting Basic Studies
and IEP dedicated staff members.
IEP: Bill Young, Van Tran
4.3 Align staffing levels with state and
industry standards.
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Comparisons with
reports such as the
EDUCAUSE “Core Data
Report”
Students per IT staff: 208 here
where median is 190
Computers per IT worker 17 out
of 20. (205 here vs. average of
115)
Comparison group is a set of 20
community colleges about our size,
from EDUCAUSE. We have more
computers per IT worker and about
average funding per student.
Campus computers per student:
.47 vs. average of .40
IT funding per headcount. 10 of
20 (at the average).
Ratios of staff to
computers, servers, and
other equipment
See above for EDUCAUSE info.
PTI consultant report shows
Central with 25 servers/server
support staff person. They
recommend each server tech can
support 30 servers.
New IT Commission metric
mentions 1 tech staff per 300
student lab stations and 1 per
100 admin stations.
Other SCCD schools have even less
staff. We are below standards, but
above North and South in staff
ratios.
Our sever/support staff ratio is
lower because we run fewer, more
complex servers. (purposely).
We have 1 per 300 student
stations but only 1 per 160
admin.
4,4 Utilize local, departmental, and fee
funds to provide IT services
Budget report showing
breakdown of funds
Student fees pay over 50% of
student computing costs.
Special BTS and IEP funds pay
techs dedicated to those areas.
6
SVI will vote on a student fee in
May 2012. 2012-13 UT fees are in
allocation process as of 4/012
College wide and Statewide Initiative/Directions which will impact IT Services
1. Increased use of eLearning tools
a. Requires support and training for students and faculty
2. Greater use of Open Source materials
a. Evaluation of materials
b. Printing support for online texts
3. Centralization of services
a. District “Enterprise Computing” project
b. State legislated projects through the Technology Taskforce, Enterprise Architecture Board and others.
4. Greater reliance on grants and private funds
a. Most grants provide equipment, but no ongoing support or facilities modifications
5. Dependency on International Students funds
a. Special support services
6. State Board requirements for specific equipment and approaches
a. Firewalls
b. Packet Shapers
c. Email to cloud
7. Continual increases in numbers of computers and services
a. “Drug cabinet” example
b. Move of International programs
c. Accutrak and other database projects
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