Instructional Technology Resources – 2014 – 2015
Teaching Online Courses
The Online Teaching & Learning Committee (OTLC) considers it critical for department chairs
and coordinators to require teacher preparation and experience before assigning online courses
so that students can experience the same rigor and quality expected in face-to-face courses.
The Ensuring Quality Online Instruction document outlines preparation that will meet those
requirements.
Blackboard Course Management System
Blackboard is the only District provided and supported CMS. A course container is automatically
created for every section of every course we offer. To access your course container(s), go to
https://gcccd.blackboard.com/ and use your Colleague ID and six digit birthdate as a password.
Please take a moment to change your Blackboard password. If you don’t students can easily
search the web for your birth date and sabotage your classes.
To learn how to change your Blackboard password go to:
http://cuyamacaonline.blogspot.com/2009/01/urgent-modify-your-personal-settings-in.html
Training
Rhonda Bauerlein regularly conducts workshops in a variety of instructional technology areas,
which includes the effective use of Blackboard as a supplement to classroom instruction, or as
an online course management tool. She is also available, by appointment, to assist individual
faculty with Blackboard related issues. The best way to reach her is via email:
[email protected].
Rhonda also maintains a blog with weekly updates to technology and/or online and hybrid
teaching issues. To subscribe, go to: cuyamaca-online.blogspot.com. Finally, there is a website
identifying faculty resources at http://www.gcccd.edu/online/faculty/default.html that may
answer many of your questions.
Help Desk
The help desk is staffed during regular business hours, however, faculty and students are
encouraged to call and leave a voice message or email anytime. The help desk support line
makes use of a telephone triage system that transfers your call to the next available support
team member. We do this to ensure your call is answered and your request is processed when
one of us is out of the office. We do our best to answer calls as they come in but occasionally,
some are sent to voice mail. Please leave a message so we can return your call.
You may contact the help desk at (619) 660-4395 or [email protected].
Important:
Calling the Help Desk
Please use the general help desk telephone number to report problems rather than dial
the telephone extension for a specific support person. This helps to ensure a timely
resolution to your problem when one of us is out of the office. It also allows us to
maintain a centralized list of tasks that are time-stamped as they come in. The entire
support team has access to this list.
Email the Help Desk
Please use the general help desk email address to report problems rather than email a
specific support person. The [email protected] email is sent to the entire support
team and it includes the LTRC dean. Contacting the group ensures a timely resolution to
your problem when one of us is out of the office.
When to call the help desk:
Instructors: To report technology problems in a Smart Classroom/Lab, Faculty Office or
Faculty Work Room; report problems with Campus E-mail, the GCCCD Network, or the
Wireless Network.
Students: Problems related to: WebAdvisor, Blackboard, Campus E-mail, GCCCD
Network and the Wireless Network. http://www.cuyamaca.edu/helpdesk/
Creating a Webpage
For assistance establishing a web page to support your teaching or for assistance maintaining a
department web page, contact Rocky Rose at x4466 or [email protected].
Instructional Media Services
Smart Classrooms
All classrooms have a computer, a document camera, DVD/VCR player and a data projector. The
equipment is locked in a cabinet. Key requests must submitted via email from your Dean to
[email protected] or [email protected]. You will receive an email
message to let you know when your keys are available for pick up in F-113.
If the equipment is not functioning properly, please call the help desk at (619) 660-4395 and
describe the nature of the problem.
Checking Laptop/Data Projector
While all of the classrooms are equipped with technology, sometimes it is necessary to check
out a laptop and data projector for single use. The equipment resides in the Library and is only
available for check out when they are open. Please call ahead so the staff in circulation can
prepare the equipment before you arrive.
Maria Gearhart: (619) 660-4419.
Faculty Work Room
There are a number of offices that provide computers, a printer* and a work area for adjunct
faculty. They are H-135, B-268, F-625 and C-112. If the equipment is functioning properly,
please call the help desk at (619) 660-4395.
*Please help us to maintain costs by using duplicating services for large print jobs. You can
attach the document you wish to have copied and submit your request via email:
[email protected]
Learn more about duplicating here: http://www.cuyamaca.edu/adminserv/duplicating.asp
Computer Access – Students
Open Computer Lab
The open computer lab is located on the ground floor of the Business and Technology building,
E-121. This computer lab is available to all currently registered students to work on course
related materials. Additionally, the Open Computer Lab staff issues student ID cards. Students
may also obtain a current semester ID sticker or update their student ID card.
Learn more about the Open Computer Lab here: http://www.cuyamaca.edu/techmall/
The Living Room
The Living Room is located on the 2nd floor of the LRC. This room contains 12 computers and
may be used to support course work, check email or social media. The room has round tables
suitable for group study and has comfortable furniture for studying or laptop use.
The Writing Center
The Writing Center is located on the first floor in the Communication Arts building, B-167.The
center is available for all students working on writing projects.
Specialized Labs and Software
(CIS, CADD, GD, Supervised Tutoring)
Many disciplines offer 298, Supervised Tutoring, classes that allow students to work on projects
using equipment and/or specialist software related to their course.
Learn more about Supervised Tutoring here: http://www.cuyamaca.edu/tutoring/
Learning & Technology Resources (LTR) Contact Information:
Name
Kerry Kilber Rebman
Angela Nesta
Bryan Cooper
Cathy Long
Cyndy Bourget
Deanna Thompson
Diane Kew
Eva Zakaria
Fred Geoola
Jeri Edelen
Joe Souza
Kari Wergeland
Maria Gearhart
Mark Cossano
Marq Davis
Nancy Asbury
Phu Nguyen
Rhonda Bauerlein
Rocky Rose
Sherri Braaksma
Steve To
Terri Noble
Veronica Nieves-Cortez
Position
Dean of Learning and Technology Resources
Librarian
Theatre Production Design Technician
Multi Media Technician, Senior
Instructional Media Services Coordinator
Computer Help Desk Specialist
Instructional Lab Assistant
Computer Lab Technician
Computer Lab Technician
Librarian
Network Specialist
Librarian
Multi Media Technician
Multi Media Technician, Senior
Computer Lab Assistant
Administrative Assistant III/LTRC
Instructional Media Services Technician
Instructional Design Technician
Web and Technology Support Specialist
Instructional Computer Facilities Supervisor
Network Specialist
Multi Media Technician
Tutoring & Study Skills Coordinator – Interim
Phone
(619) 660-4000
(619) 660-4403
(619) 660-4661
(619) 660-4407
(619) 660-4415
(619) 660-4566
(619) 660-4424
(619) 660-4769
(619) 660-4470
(619) 660-4423
(619) 660-4664
(619) 660-4412
(619) 660-4419
(619) 660-4417
(619) 660-4622
(619) 660-4405
(619) 660-4442
(619) 660-4013
(619) 660-4466
(619) 660-4381
(619) 660-4467
(619) 660-4499
(619) 660-4556