C H A P T E R
3
Error Messages and Recovery Procedures
This chapter lists the ACNS Release 5.5 system error messages. Each message is followed by an
explanation and a recommended action.
Access Control List Messages
This section contains access control list (ACL) messages.
ACL-3
Error Message CE-ACL-3-533010: Failed to clear acl statistics
Explanation The system failed to clear ACL statistics.
Recommended Action Retry the command later. If the problem persists, contact Cisco TAC.
Error Message CE-ACL-3-533011: directory /tmp doesn't exist
Explanation The system does not have a tmp directory configured.
Recommended Action The system has software image set up or configuration problems that need to
be addressed immediately. Contact Cisco TAC.
Error Message CE-ACL-3-533012: can't open /tmp/.acl_request file to get acl query
Explanation The system cannot open the ACL request file.
Recommended Action Follow these steps in the given order until one of them solves the problem:
1. Reconfigure the ACL.
2. Query the ACL by using debug commands.
3. Attempt to access the ACL later.
4. Reboot the Content Engine.
If the problem persists, contact Cisco TAC.
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Access Control List Messages
Error Message CE-ACL-3-533013: ACL lock failed. Internal error.
Explanation The system cannot lock the ACL table.
Recommended Action Follow these steps in the given order until one of them solves the problem:
1. Reconfigure the ACL.
2. Access the ACL later.
3. Reboot the Content Engine.
If the problem persists, contact Cisco TAC.
Error Message CE-ACL-3-533014: ACL unlock failed. Internal error.
Explanation The system cannot unlock the ACL table.
Recommended Action Follow these steps in the given order until one of them solves the problem:
1. Reconfigure the ACL.
2. Access the ACL later.
3. Reboot the Content Engine.
If the problem persists, contact Cisco TAC.
Error Message CE-ACL-3-533015: Internal error: Incorrect permission flag.
Explanation The permission flag entered is incorrect.
Recommended Action Check the flag entered, and reconfigure the ACL.
Error Message CE-ACL-3-533016: Internal error: Incorrect username or groupname flag.
Explanation The username or groupname flag entered is incorrect.
Recommended Action Check the flag entered, and reconfigure the ACL.
Error Message CE-ACL-3-533017: Username string length exceeds the limit.
Explanation The length of the username entered exceeds the configured limit.
Recommended Action Reconfigure the permissible length of the ACL username string.
Error Message CE-ACL-3-533018: Groupname string length exceeds the limit.
Explanation The length of the groupname entered exceeds the configured limit.
Recommended Action Reconfigure the permissible length of the ACL groupname string.
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Acquisition Messages
Error Message CE-ACL-3-533019: Groupname string can't be empty.
Explanation The groupname string was not entered for the ACL command.
Recommended Action Ensure that the groupname string is entered, and reconfigure the ACL.
Error Message CE-ACL-3-533020: Group name shouldn't have delimited comma symbol.
Explanation The groupname string of the ACL command contains invalid characters (comma
symbol).
Recommended Action Reenter the groupname string using valid characters, and reconfigure the ACL.
Error Message CE-ACL-3-533021: Access List entry position in the access list should
be above 1.
Explanation The entry position value of the ACL command has been incorrectly configured.
Recommended Action Check the ACL command configuration, and set the correct entry position
value.
Error Message CE-ACL-3-533022: Internal error: Problem to allocate memory.
Explanation Memory could not be allocated.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-ACL-3-533023: Problem to obtain ACL entry.
Explanation An attempt to get a record from the ACL failed.
Recommended Action Follow these steps in the given order until one of them solves the problem:
1. Check the command entered.
2. Reconfigure the ACL.
3. Reboot the Content Engine.
If the problem persists, contact Cisco TAC.
Acquisition Messages
This section contains acquisition messages.
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Acquisition Messages
ACQ-2
Error Message CE-ACQ-2-100001: Acquirer failed in Database operation: [failure
description].
Explanation Acquirer encountered a critical error in the database operation.
Recommended Action Follow these steps, in the given order, until one of them solves the problem:
1. Run the cms database maintenance command.
2. If the problem persists, reboot the Content Engine.
If the problem persists, contact Cisco TAC.
Error Message CE-ACQ-2-100002: Acquirer failed to connect to UNS server: [failure
description].
Explanation The UNS server failed to start or is busy.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-ACQ-2-100003: Failed to disable request=[chars] due to Database
error: [chars] Restarting the acquirer process.
Explanation Acquirer restarted because of data corruption.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-ACQ-2-100004: Failed to create Rpc Server: [failure description].
Explanation The rpc server could not be created because of one of two reasons:
1. Another instance of acquirer is running.
2. The port that the rpc server needs to listen on is being used by other services.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-ACQ-2-100005: Request with url=[chars] has been disabled due to
database error: Failed to read [chars] = [chars] from [chars], error = [dec].
Explanation The database is corrupted. Acquirer tried to recover the request by reparsing the
manifest file but recovery failed and acquirer disabled the request.
Recommended Action If the problem persists, contact Cisco TAC.
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Acquisition Messages
Error Message CE-ACQ-2-100006: Failed to get channel lock: [failure description].
Explanation Acquirer is in conflict with distribution and failed to start the acquisition for the
channel.
Recommended Action Follow these steps in the given order until one of them solves the problem:
1. Configure a different Content Engine as the root Content Engine and then reconfigure the original
root Content Engine to be the root Content Engine again.
2. Unassign the root Content Engine from the channel, and assign it back as the root Content Engine.
If the problem persists, contact Cisco TAC.
Error Message CE-ACQ-2-100007: Request hangs, will restart acquirer to correct the
problem.
Explanation The request could not be executed because of an internal error. Acquirer restarted to
correct the problem.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-ACQ-2-100008: Corrupt data received via rpc for call [chars]
Explanation Acquirer received corrupt rpc data.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-ACQ-2-100009: Failed to read Channel=[chars], Channel table may
have been dropped accidentally. Restarting acquirer to wait for its creation.
Explanation Acquirer could not read the channel because the channel table was accidently dropped
by a command. Acquirer restarted and is waiting for the channel table to be created.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-ACQ-2-100010: Failed to acquire start-url.
Explanation Acquirer is unable to acquire the start-url for the crawl job. The start-url has to be
corrected.
Recommended Action Correct the start-url in the manifest file, and try again. If the problem persists,
contact Cisco TAC.
Error Message CE-ACQ-2-100011: Failed to write in to NAS.
Explanation The acquirer is unable to write on the network-attached storage (NAS) device.
Recommended Action Follow these steps in the given order until one of them solves the problem:
1. Make sure the NAS device is not corrupt.
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Authentication Messages
2. Check for free space on the device by running the show statistics cdnfs command. The physical
file system space free line tells you the free space available on the device.
3. If the free space available is insufficient, remove excess files on the file system (without removing
the files in the CE directory).
4. Assign Content Engine space in line with what is available on the NAS device.
5. Ensure that other applications are not filling up the NAS file system that is used by the Content
Engine.
If the problem persists, contact Cisco TAC.
Error Message CE-ACQ-2-100012: Some acquisition tasks are not in active root
channels.
Explanation Acquirer failed to read the channel table but could read the other tables.
Recommended Action Check if acquirer is running normally by using the show acquirer command.
If acquirer is not running normally, contact Cisco TAC.
Authentication Messages
This section contains authentication messages.
AUTH-3
Error Message CE-AUTH-3-110002: Username is too long(longer than 250 bytes).
Explanation The username is longer than 250 bytes.
Recommended Action Ensure that username is within the prescribed limits.
Error Message CE-AUTH-3-110003: Failed to release pam handler.
Explanation None.
Recommended Action Attempt the login again. If the problem persists, contact Cisco TAC.
Error Message CE-AUTH-3-110004: Failed to add transient user.
Explanation None.
Recommended Action Contact Cisco TAC.
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Authorization Cache Messages
AUTH-6
Error Message CE-AUTH-6-110001: General AUTH module debug message ID.
Explanation None.
Recommended Action No action is required.
Authorization Cache Messages
This section contains authorization cache messages.
AUTHCACHE-2
Error Message CE-AUTHCACHE-2-570003: http_ce_search_wrap: Fail to send auth message
to http_authmod!!" len =<msg_len> errno = <err no>
Explanation Cache is unable to send authentication message to the authorization mode module.
Recommended Action Contact Cisco TAC.
AUTHCACHE-3
Error Message CE-AUTHCACHE-3-570006: Unexpected NTLM proxy request header
Explanation Cache received a proxy authorization NTLM header meant for the Content Engine.
However, NTLM request authentication is not enabled on the Content Engine.
Recommended Action Contact Cisco TAC.
AUTHCACHE-5
Error Message CE-AUTHCACHE-5-570001: Authcache is 100% full
Explanation Authorization cache is full. Old entries will be deleted to accommodate new entries.
Recommended Action To improve performance, increase the size of the authorization cache.
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Error Message CE-AUTHCACHE-5-570002: authCacheDaemon() process_id = <pid> pthread_id
= <pthread_id>
Explanation The message is the startup information of the authCache daemon process.
Recommended Action No action is required.
Error Message CE-AUTHCACHE-5-570004: authMsgDaemon() process_id = <pid> pthread_id
= <pthread_id>
Explanation The message is the startup information of authMsg daemon process.
Recommended Action No action is required.
Error Message CE-AUTHCACHE-5-570005: malloc failure, system may be low in memory!
Explanation The message is a report on malloc failure and low memory warning for the whole
system.
Recommended Action Write down Content Engine status, and contact Cisco TAC.
Authorization Mode Messages
This section contains authorization mode messages.
AUTHMOD-2
Error Message CE-AUTHMOD-2-540052: Failed to establish GC connection for AD search
Explanation An error occurs when the Content Engine connects to Global Catalog (GC) servers for
Active Directory (AD) search. When an AD group search is enabled and there is no GC connection,
user authorization fails.
Recommended Action Check GC server address configurations and Enum user configurations. Check
the status of the GC server.
Error Message CE-AUTHMOD-2-540053: Failed to establish LDAP server connection for AD
search
Explanation An error occurs when the Content Engine connects to LDAP servers for an AD search.
When an AD group search is enabled and there is no LDAP server connection, user authorization
fails.
Recommended Action Check LDAP server and Enum user configurations, and check the status of the
configured LDAP servers.
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Authorization Mode Messages
Error Message CE-AUTHMOD-2-540063: Configure thread has a failure
Explanation The configure thread encountered an error while processing a message.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
AUTHMOD-3
Error Message CE-AUTHMOD-3-540001: Change in authentication server status
Explanation The authentication server status has changed.
Recommended Action This message indicates a normal authorization mode state. No action is
required.
Error Message CE-AUTHMOD-3-540002: Reset server status string to default
Explanation The authorization mode has reset the server status to default.
Recommended Action This message indicates a normal authorization mode state. No action is
required.
Error Message CE-AUTHMOD-3-540003: Server list current status timed out, try default
status
Explanation The server list is currently in the timed-out status. Authorization mode is trying to
restore the default status.
Recommended Action This messages indicates a normal authorization mode state. No action is
required.
Error Message CE-AUTHMOD-3-540005: Failed to reset authentication server status
Explanation Authorization mode failed to reset the authentication server status.
Recommended Action If the problem occurs repeatedly, follow these steps in the given order until one
of them solves the problem:
1. Stop the request authentication.
2. Terminate the authorization mode process.
3. Reboot the Content Engine.
If the problem persists, contact Cisco TAC.
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Authorization Mode Messages
Error Message CE-AUTHMOD-3-540008: Failed to add handle into conn table
Explanation The NTLM Samba failed to add the handle into the connection table.
Recommended Action If the problem occurs repeatedly follow these steps in the given order until one
of them solves the problem:
1. Stop the request authentication.
2. Terminate the authorization mode process.
3. Reboot the Content Engine.
If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540009: NTLM request failed to free connection
Explanation The NTLM request failed to free the connection.
Recommended Action If the problem occurs repeatedly follow these steps in the given order until one
of them solves the problem:
1. Stop the request authentication.
2. Terminate the authorization mode process.
3. Reboot the Content Engine.
If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540010: Failed to detach a thread
Explanation The system cannot detach a thread.
Recommended Action If the problem occurs repeatedly, follow these steps in the given order until one
of them solves the problem:
1. Stop the request authentication.
2. Terminate the authorization mode process.
3. Reboot the Content Engine.
If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540011: Username can't be an empty string
Explanation The username is an empty string.
Recommended Action Ensure that the username is not an empty string.
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Error Message CE-AUTHMOD-3-540014: Fail to create a working thread
Explanation The system is unable to create an authorization mode working thread.
Recommended Action If the problem occurs repeatedly, follow these steps in the given order until one
of them solves the problem:
1. Stop the request authentication.
2. Terminate the authorization mode process.
3. Reboot the Content Engine.
If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540015: No working thread can be created, QUIT!!
Explanation The System is unable to create an authorization mode working thread.
Recommended Action If the problem occurs repeatedly, follow these steps in the given order until one
of them solves the problem:
1. Stop the request authentication.
2. Terminate the authorization mode process.
3. Reboot the Content Engine.
If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540016: Fail to create dispatch thread
Explanation The system is unable to create an authorization mode dispatch thread.
Recommended Action If the problem occurs repeatedly, follow these steps in the given order until one
of them solves the problem:
1. Stop the request authentication.
2. Terminate the authorization mode process.
3. Reboot the Content Engine.
If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540017: Fail to create a monitor thread
Explanation The system unable to create an authmod monitor thread.
Recommended Action If the problem occurs repeatedly, follow these steps in the given order until one
of them solves the problem:
1. Stop the request authentication.
2. Terminate the authorization mode process.
3. Reboot the Content Engine.
If the problem persists, contact Cisco TAC.
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Error Message CE-AUTHMOD-3-540018: Failed to lock authentication server status
Explanation Authorization mode failed to lock the authentication server status.
Recommended Action If the problem occurs repeatedly, follow these steps in the given order until one
of them solves the problem:
1. Stop the request authentication.
2. Terminate the authorization mode process.
3. Reboot the Content Engine.
If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540019: Failed to bind data server socket
Explanation The system is unable to bind the data server socket.
Recommended Action Disable authentication, and enable it again. Reboot the Content Engine. If the
problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540030: sendto() failed
Explanation The system failed to write data to the socket.
Recommended Action Disable authentication, and enable it again. Reboot the Content Engine. If the
problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540033: Failed to allocate the memory. Process is exiting
Explanation The system failed to allocate memory.
Recommended Action Disable authentication, and enable it again. Reboot the Content Engine. If the
problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540034: Select failed
Explanation The system socket select failed.
Recommended Action Disable authentication, and enable it again. Reboot the Content Engine. If the
problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540035: Failed to lock authentication server mutex
Explanation The system failed to lock the authentication server mutex.
Recommended Action Disable authentication, and enable it again. Reboot the Content Engine. If the
problem persists, contact Cisco TAC.
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Authorization Mode Messages
Error Message CE-AUTHMOD-3-540036: Failed to create polling thread
Explanation The system failed to create a polling thread.
Recommended Action Disable authentication, and enable it again. Reboot the Content Engine. If the
problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540037: Fail to create socket
Explanation The system failed to create a socket.
Recommended Action Disable authentication, and enable it again. Reboot the Content Engine. If the
problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540038: Failed to bind a socket
Explanation The system failed to bind a socket.
Recommended Action Disable authentication, and enable it again. Reboot the Content Engine. If the
problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540039: Authentication Module failed to set signal
handler
Explanation The authorization mode failed to set a signal handler.
Recommended Action Disable authentication, and enable it again. Reboot the Content Engine. If the
problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540040: Failed to open LDAP config file
Explanation The system is unable to open an LDAP authentication configuration file.
Recommended Action Follow these steps in the given order until one of them solves the problem:
1. Reconfigure LDAP authentication.
2. Authenticate a request.
3. Disable and enable LDAP authentication.
4. Reboot the Content Engine.
If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540041: Failed to read LDAP server config
Explanation The system is unable to read the LDAP authentication configuration file.
Recommended Action Follow these steps in the given order until one of them solves the problem:
1. Reconfigure LDAP authentication.
2. Authenticate a request.
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3. Disable and enable LDAP authentication.
4. Reboot the Content Engine.
If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540042: Missed LDAP port number configuration
Explanation The system is unable to read the LDAP authentication port.
Recommended Action Follow these steps in the given order until one of them solves the problem:
1. Reconfigure LDAP authentication.
2. Authenticate a request.
3. Disable and enable LDAP authentication.
4. Reboot the Content Engine.
If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540043: Invalid LDAP server address
Explanation The system is unable to read the LDAP server IP address.
Recommended Action Follow these steps in the given order until one of them solves the problem:
1. Reconfigure LDAP authentication.
2. Authenticate a request.
3. Disable and enable LDAP authentication.
4. Reboot the Content Engine.
If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540044: Failed memory allocation for LDAP server
authentication
Explanation The system is unable to allocate memory for LDAP configuration.
Recommended Action Follow these steps in the given order until one of them solves the problem:
1. Reconfigure LDAP authentication.
2. Authenticate a request.
3. Disable and enable LDAP authentication.
4. Reboot the Content Engine.
If the problem persists, contact Cisco TAC.
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Authorization Mode Messages
Error Message CE-AUTHMOD-3-540045: Server Error; Samba failed to authenticate user
Explanation Authentication server failed to authenticate the user.
Recommended Action Check the authentication server status. If the problem persists, contact Cisco
TAC.
Error Message CE-AUTHMOD-3-540046: Protocol Error; Samba failed to authenticate user
Explanation The authentication protocol failed to authenticate the user.
Recommended Action Check the authentication server status. Query another user. If the problem
persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540047: Invalid Password; Samba failed to authenticate
user
Explanation The authenticated user has an incorrect password.
Recommended Action Follow these steps in the given order until one of them solves the problem:
1. Check authentication server status.
2. Check user password configuration.
3. Query another user.
If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540048: Samba failed to authenticate user
Explanation User authentication fails.
Recommended Action Follow these steps in the given order until one of them solves the problem:
1. Check authentication server status.
2. Check user password configuration.
3. Query another user.
If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540049: No Domain Controllers available
Explanation No Domain Controllers are available.
Recommended Action Follow these steps in the given order until one of them solves the problem:
1. Check Content Engine configuration.
2. Validate authentication server status.
3. Verify network topology and connections.
If the problem persists, contact Cisco TAC.
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Authorization Mode Messages
Error Message CE-AUTHMOD-3-540050: There is no connection available
Explanation The NTLM connection is not available.
Recommended Action Check the authentication server status. Query another user. If the problem
persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540051: There is no NTLM handle
Explanation The NTLM handle is not available.
Recommended Action Check the authentication server status. Query another user. If the problem
persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540054: Failed to bind Data Server
Explanation The system was unable to get a data server connection.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540055: Failed Data Server verification
Explanation The system was unable to get a data server connection.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540056: Failed to remove authmod connection structure
Explanation The system was unable to remove the authorization mode structure.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540057: Failed Data Server notification
Explanation The system was unable to get the data server connection.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540058: Failed to reset NTLM server status string
Explanation The system was unable to set the NTLM server status string to default.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-3-540059: Failed to reset RADIUS server status string
Explanation The system was unable to set the RADIUS server status string to default.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
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Authorization Mode Messages
Error Message CE-AUTHMOD-3-540065: Failed to reset a server status string
Explanation The system was unable to set the authentication server status string to default.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
AUTHMOD-4
Error Message CE-AUTHMOD-4-540004: Use default server's status; all servers are dead
Explanation No authentication server is functional. Authorization mode uses the default server
status.
Recommended Action This message indicates a normal authorization mode state. No action is
required.
Error Message CE-AUTHMOD-4-540006: TACACS+ enable path not found in the data server
Explanation The data server is unable to register the tacacs enable command.
Recommended Action Disable TACACS+ authentication, and enable it again. Reboot the Content
Engine. If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-4-540007: Authmod debug path returned error for TACACS+
enable path
Explanation The data server returns an error for the tacacs enable command.
Recommended Action Disable TACACS+ authentication, and enable it again. Reboot the Content
Engine. If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-4-540020: Failed the data server verification
Explanation The data server verification failed.
Recommended Action Disable authentication, and enable it again. Reboot the Content Engine. If the
problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-4-540021: Authmod debug path is invalid
Explanation The authorization mode debug path is invalid.
Recommended Action If the error message occurs again, disable authentication and enable it again,
disable authentication debug and enable it again, and try to reboot the Content Engine. If the
problem persists, contact Cisco TAC.
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Error Message CE-AUTHMOD-4-540022: Authmod debug path not found in the data server
Explanation The data server is unable to register the Authmod debug command.
Recommended Action Follow these steps in the given order until one of them solves the problem:
1. Disable authentication, and enable it again.
2. Disable authentication debug, and enable it again.
3. Reboot the Content Engine.
If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-4-540023: Authmod debug path returns an error
Explanation The data server returns an error for the authorization mode debug path.
Recommended Action Follow these steps in the given order until one of them solves the problem:
1. Disable authentication, and enable it again.
2. Disable authentication debug, and enable it again.
3. Reboot the Content Engine.
If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-4-540024: Authmod debug log is invalid
Explanation The authorization mode debug log is invalid.
Recommended Action Follow these steps in the given order until one of them solves the problem:
1. Disable authentication, and enable it again.
2. Disable authentication debug, and enable it again.
3. Reboot the Content Engine.
If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-4-540025: Authmod debug log not found in the data server
Explanation The data server has not registered the Authmod debug log command.
Recommended Action Follow these steps in the given order until one of them solves the problem:
1. Disable authentication, and enable it again.
2. Disable authentication debug, and enable it again.
3. Reboot the Content Engine.
If the problem persists, contact Cisco TAC.
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Error Message CE-AUTHMOD-4-540026: Authmod debug log returns an error
Explanation The data server returns an error for the authorization mode debug log.
Recommended Action Follow these steps in the given order until one of them solves the problem:
1. Disable authentication and enable it again.
2. Disable authentication debug and enable it again.
3. Reboot the Content Engine.
If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-4-540027: RADIUS enable path not found in the data server
Explanation The data server has not registered the radius server enable command.
Recommended Action Disable RADIUS authentication, and enable it again. Reboot the Content
Engine. If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-4-540028: Data server RADIUS enable path returned error
Explanation The data server returns an error for the radius enable command.
Recommended Action Disable RADIUS authentication, and enable it again. Reboot the Content
Engine. If the problem persists, contact Cisco TAC.
Error Message CE-AUTHMOD-4-540060: Problem with Data Server's item
Explanation The authorization mode failed to get or set a data server item.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
AUTHMOD-5
Error Message CE-AUTHMOD-5-540012: Thread monitor kills one thread
Explanation The system has terminated an authorization mode working thread.
Recommended Action This message indicates a normal authorization mode state. No action is
required.
Error Message CE-AUTHMOD-5-540013: Thread monitor spawns one thread
Explanation The system has spawned an authorization mode working thread.
Recommended Action This message indicates a normal authorization mode state. No action is
required.
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Authorization Mode Messages
Error Message CE-AUTHMOD-5-540029: Pending request timed out
Explanation An authentication request, in a pending state, has ended.
Recommended Action This message indicates a normal authorization mode state. No action is
required.
Error Message CE-AUTHMOD-5-540031: Auth Module got 0 size auth message with the
client. Process is exiting.
Explanation The system did not receive any data from the socket.
Recommended Action This message indicates a normal authorization mode state. No action is
required.
Error Message CE-AUTHMOD-5-540032: Auth Module returned error to the client
Explanation The authorization mode returned an error to the client.
Recommended Action This messages indicates a normal authorization mode state. No action is
required.
Error Message CE-AUTHMOD-5-540061: Finished initialization of authmod configure
thread
Explanation The system completed initialization of the authorization mode configuration thread.
Recommended Action No action is required.
Error Message CE-AUTHMOD-5-540062: Started initialization of authmod configure
thread
Explanation The system started initialization of the authorization mode configuration thread.
Recommended Action No action is required.
Error Message CE-AUTHMOD-5-540064: NetBIOS RFCNT session request failure
Explanation The NetBIOS RFCNT session request failed.
Recommended Action No action is required.
Error Message CE-AUTHMOD-5-540066: Reset a server status string
Explanation The authentication server status string is set to default.
Recommended Action No action is required.
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Auto Registration Messages
Auto Registration Messages
This section contains auto registration messages.
AUTOREG-2
Error Message CE-AUTOREG-2-111026: Enabling CMS failed even after <num> retries.
Explanation Enabling CMS failed after <num> attempts.
Recommended Action Attempt to enable CMS again. If the problem persists, contact Cisco TAC.
AUTOREG-3
Error Message CE-AUTOREG-3-111000: Can't read auto registration config. Quitting.
Explanation The system could not find an internal data structure, which is necessary for auto
registration to function.
Recommended Action Contact Cisco TAC.
Error Message CE-AUTOREG-3-111001: Failed to get default autoregistration interface.
Explanation The system failed to get the default interface on which auto registration is enabled.
Recommended Action Contact Cisco TAC.
Error Message CE-AUTOREG-3-111002: Failed to remove dhclient pid file: <error>.
Explanation A temporary data file could not be removed.
Recommended Action Contact Cisco TAC.
Error Message CE-AUTOREG-3-111006: Error while starting up DHCP client (num, num).
Explanation Starting up the DHCP client failed.
Recommended Action Attempt, once again, to startup the DHCP client. If the problem persists,
contact Cisco TAC.
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Auto Registration Messages
Error Message CE-AUTOREG-3-111007: Can't read device mode. Disabling
autoregistration.
Explanation The system was unable to identify the device mode. As a precaution, auto registration
is not enabled on this system.
Recommended Action Contact Cisco TAC.
Error Message CE-AUTOREG-3-111008: Failed to disable auto registration on the
default interface (num, num).
Explanation Auto registration did not become disabled on the default interface.
Recommended Action Contact Cisco TAC.
Error Message CE-AUTOREG-3-111010: Auto registration on the default interface failed
(num, num).
Explanation Auto registering failed on the default interface.
Recommended Action Contact Cisco TAC.
Error Message CE-AUTOREG-3-111011: Auto registration enabled on the default
interface.
Explanation Auto registration was enabled on the default interface.
Recommended Action No action is required.
Error Message CE-AUTOREG-3-111013: CE/CR deregistration (cms disable) failed (num,
num).
Explanation Failed to disable CMS.
Recommended Action Contact Cisco TAC.
Error Message CE-AUTOREG-3-111015: CE/CR deregistration (cms deregister) failed
(num, num).
Explanation The system failed to deregister CMS.
Recommended Action No action is required.
Error Message CE-AUTOREG-3-111017: Insufficient parameters to cfg_bin_runcms.
Explanation The program cfg_bin_autoreg_runcms did not receive a required parameter.
Recommended Action Contact Cisco TAC.
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Auto Registration Messages
Error Message CE-AUTOREG-3-111019: Primary interface configuration failed (num,
num).
Explanation Configuring the primary interface failed.
Recommended Action Contact Cisco TAC.
Error Message CE-AUTOREG-3-111021: Could not get startup-config to check for cdm ip.
Assuming it to be present.
Explanation The system failed to get the startup configuration when trying to check if CDM
configuration is present.
Recommended Action Contact Cisco TAC.
Error Message CE-AUTOREG-3-111023: CDM hostname configuration failed (num, num).
Explanation The system failed to configure the CDM hostname that was received through the vendor
option information from DHCP server.
Recommended Action Attempt to configure CDM host name again. If the problem persists, contact
Cisco TAC.
Error Message CE-AUTOREG-3-111024: CDM hostname configuration successful.
Explanation The CDM hostname was successfully configured.
Recommended Action No action is required.
Error Message CE-AUTOREG-3-111025: Enable CMS failed (num, num). Retrying.. (num).
Explanation The system failed to enable CMS. The system is still trying to enable CMS.
Recommended Action Attempt to enable CMS again. If the problem persists, contact Cisco TAC.
Error Message CE-AUTOREG-3-111028: Failed to save the running-config to
startup-config (num, num).
Explanation The system failed to save the configuration to the non-volatile flash storage.
Recommended Action Contact Cisco TAC.
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Auto Registration Messages
AUTOREG-4
Error Message CE-AUTOREG-4-111003: DHCP server could not be contacted. Using a cached
lease.
Explanation The system was unable to contact a DHCP server. It is using a lease that was obtained
earlier but which is still valid.
Recommended Action No action is required.
Error Message CE-AUTOREG-4-111004: DHCP server could not be contacted will retry
after 5 minutes.
Explanation The system was unable to contact a DHCP server. The system will keep retrying every
five minutes to contact the DHCP server.
Recommended Action No action is required.
Error Message CE-AUTOREG-4-111005: Usable CDM hostname not found in DHCP server
response.
Explanation The response from the DHCP servers did not contain the vendor option information.
Recommended Action Check the configuration on the DHCP server.
AUTOREG-5
Error Message CE-AUTOREG-5-111009: Auto registration disabled on the default
interface.
Explanation The system disabled auto registration on the default interface.
Recommended Action No action is required.
Error Message CE-AUTOREG-5-111012: Auto registration configuration found in
startup-config. Quitting.
Explanation The system found auto registration configuration in the startup configuration, so the
system did not apply the default configuration.
Recommended Action No action is required.
Error Message CE-AUTOREG-5-111014: CE/CR deregistration (cms disable) successful.
Explanation The system disabled CMS before reenabling it with the new CDM IP.
Recommended Action No action is required.
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Bandwidth Messages
Error Message CE-AUTOREG-5-111016: CE/CR deregistration (cms deregister) successful.
Explanation The system deregistered the Content Engine and registered it with the new CDM.
Recommended Action No action is required.
Error Message CE-AUTOREG-5-111018: Auto registration is disabled. Ignore vendor
option information.
Explanation Auto registration is disabled, so the vendor option information received in the DHCP
server response was ignored.
Recommended Action No action is required.
Error Message CE-AUTOREG-5-111020: Primary interface configuration successful.
Explanation The primary interface was successfully configured.
Recommended Action No action is required.
Error Message CE-AUTOREG-5-111022: CDM IP found in startup-config/dataserver.
Quitting.
Explanation The CDM IP address was found in the startup-config or data server, and no
configuration changes were made.
Recommended Action No action is required.
Error Message CE-AUTOREG-5-111027: CDM hostname configuration removed (num, num).
Explanation Enabling CMS with the CDM failed. The CDM hostname configuration was removed.
Recommended Action Attempt to enable CMS with the CDM again. If the problem persists, contact
Cisco TAC.
Error Message CE-AUTOREG-5-111029: CE/CR successfully registered with the CDM.
Explanation The Content Engine was registered with the CDM.
Recommended Action No action is required.
Bandwidth Messages
This section contains bandwidth messages.
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Bandwidth Messages
BANDWD-3
Error Message CE-BANDWD-3-115001: Failed to bind to [item] error number [x].
Explanation The bandwidth module failed to bind [item] in the dataserver. The error number for the
bind is [x].
Recommended Action The system should recover from the error automatically. If the problem persists
or occurs frequently, contact Cisco TAC.
Error Message CE-BANDWD-3-115002: The failed operation will be retried in two
seconds.
Explanation The bandwidth module will retry the failed operation in two seconds.
Recommended Action The system should recover from the error automatically. If the problem persists
or occurs frequently, contact Cisco TAC.
Error Message CE-BANDWD-3-115003: Failed verification registration with dataserver
with error [x].
Explanation The bandwidth module failed to register with data server for verification. The error
number is [x].
Recommended Action The system should recover from the error automatically. If the problem persists
or occurs frequently, contact Cisco TAC.
Error Message CE-BANDWD-3-115005: Bandwidth setting failed.
Explanation The bandwidth module failed to set bandwidth because the module is invalid.
Recommended Action If the problem persists or occurs frequently, contact Cisco TAC.
Error Message CE-BANDWD-3-115008: Bandwidth module got error [x] from dataserver.
Explanation The bandwidth module encountered an error [x] while trying to receive the whole
message from the data server.
Recommended Action The system should recover from the error automatically. If the problem persists
or occurs frequently, contact Cisco TAC.
Error Message CE-BANDWD-3-115009: Bandwidth module lost connection to dataserver.
Explanation The bandwidth module lost the connection with the data server. It will attempt to
reestablish the connection.
Recommended Action The system should recover from the error automatically. If the problem persists
or occurs frequently, contact Cisco TAC.
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Bandwidth Messages
Error Message CE-BANDWD-3-115010: Bandwidth module got error [x] on
ds_verification_info().
Explanation The bandwidth module was unable to retrieve verification information from the data
server.
Recommended Action The system should recover from the error automatically. If the problem persists
or occurs frequently, contact Cisco TAC.
Error Message CE-BANDWD-3-115011: Bandwidth module got error [x] on
ds_build_verification_ack().
Explanation The bandwidth module was unable to build the verification acknowledgement for the
data server.
Recommended Action The system should recover from the error automatically. If the problem persists
or occurs frequently, contact Cisco TAC.
Error Message CE-BANDWD-3-115012: Bandwidth module got error [x] on
ds_send_whole_ack().
Explanation The bandwidth module was unable to send verification acknowledgement to the data
server.
Recommended Action The system should recover from the error automatically. If this persists or
occurs frequently, contact Cisco TAC.
Error Message CE-BANDWD-3-115013: Bandwidth module
ds_receive_whole_msg().
got bad type [x] on
Explanation The bandwidth module got error [x] while receiving a message from the dataserver.
Recommended Action The system should recover from the error automatically. If this persists or
occurs frequently, contact Cisco TAC.
Error Message CE-BANDWD-3-115014: Bandwidth module got socket error and is
restarting.
Explanation The bandwidth module got a socket error and will be restarting.
Recommended Action The system should recover from the error automatically. If this persists or
occurs frequently, contact Cisco TAC.
Error Message CE-BANDWD-3-115017: Failed notification registration with dataserver
with error [x].
Explanation The bandwidth module failed to register with data server for notification. The error
number is [x].
Recommended Action The system should recover from the error automatically. If the problem persists
or occurs frequently, contact Cisco TAC.
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Bandwidth Messages
Error Message CE-BANDWD-3-115018: Bandwidth module got error [x] on
ds_notification_info().
Explanation The bandwidth module was unable to retrieve notification information from the data
server for a WMT license.
Recommended Action The system should recover from the error automatically. If the problem persists
or occurs frequently, contact Cisco TAC.
Error Message CE-BANDWD-3-115019: Bandwidth module could not update bandwidths of
sprayers.
Explanation Upon receiving a message from the data server, the bandwidth module updates sprayer
bandwidths through pthread. In this case, the bandwidth module was unable to create a thread.
Recommended Action The system should recover from the error automatically. If the problem persists
or occurs frequently, contact Cisco TAC.
Error Message CE-BANDWD-3-115020: Bandwidth module could not update bandwidth of
sprayer.
Explanation The bandwidth module failed to set the bandwidth for module [name] to [value].
Recommended Action The system should recover from the error automatically. If the problem persists
or occurs frequently, contact Cisco TAC.
BANDWD-4
Error Message CE-BANDWD-4-115004: Failed to create a thread for notification.
Explanation The bandwidth module failed to create a thread for notification from the database. It will
be restarted by the node manager.
Recommended Action The system should recover from the error automatically. If the problem persists
or occurs frequently, contact Cisco TAC.
BANDWD-5
Error Message CE-BANDWD-5-115007: Error [x] retrieving item [name] from dataserver.
Explanation The bandwidth module failed to get [name] from the dataserver. The error number is [x].
Recommended Action The system should recover from the error automatically. If the problem persists
or occurs frequently, contact Cisco TAC.
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Boomerang Messages
Error Message CE-BANDWD-5-115015: Bandwidth module failed to connect to the
Multicast Sender.
Explanation The bandwidth module failed to send a message to the Multicast Sender.
Recommended Action The system should recover from the error automatically. If this persists or
occurs frequently, contact Cisco TAC.
BANDWD-6
Error Message CE-BANDWD-6-115006: Set bandwidth for module [name] to [value].
Explanation The bandwidth for the module [name] was set to the value [value].
Recommended Action No action is required. It is just an informational message.
Error Message CE-BANDWD-6-115016: Bandwidth module: Configured WMT bandwidth is [x]
but a lower value is being set [y] due to a lower WMT bandwidth license.
Explanation The bandwidth module is setting the WMT value to [y], which is lower than the
configured value [x]. The configured bandwidth license allows for a lower value.
Recommended Action This message is informational and explains the difference between the actual
value of bandwidth available and the configured value.
Boomerang Messages
This section contains boomerang messages.
BMRNG-2
Error Message CE-BMRNG-2-550004: Can't create log directory for boomerang's translog
(<error>)
Explanation The boomerang module failed to make a directory for logs.
Recommended Action Contact Cisco TAC.
Error Message CE-BMRNG-2-550005: boom_agent: can't talk to dataserver.
Explanation The boomerang module was unable to connect to the data server.
Recommended Action Contact Cisco TAC.
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Boomerang Messages
BMRNG-3
Error Message CE-BMRNG-3-550002: <function>: Memory allocation problem: <data> -orCan not allocate memory -or- error allocating Boomerang transaction log!
Explanation The boomerang module is out of memory.
Recommended Action Disable and reenable the module. Reboot the Content Engine. If the problem
persists, contact Cisco TAC.
Error Message CE-BMRNG-3-550003: select err on boom_cli_vensock fd <number>
(<error>)
Explanation The boomerang module was unable to connect to the data server.
Recommended Action Contact Cisco TAC.
Error Message CE-BMRNG-3-550006: sorry, NTP mode isn't supported in this boom-client
port
Explanation The boomerang module does not support NTP mode.
Recommended Action No action is required.
Error Message CE-BMRNG-3-550007: sendto failed to send <number> bytes to <address>
(<error>)
Explanation The boomerang module failed to send the required number of DNS rates.
Recommended Action Check the network configuration and the DNS rate destination.
Error Message CE-BMRNG-3-550008: domain name is NULL; -or- <name> is too long; -or<name> is not a valid domain name Domain name too long: <name>
Explanation The boomerang module received an invalid domain name.
Recommended Action Check the boomerang server configuration.
Error Message CE-BMRNG-3-550009: <name> is an alias of another domain
Explanation The domain name is an alias of another domain.
Recommended Action Check the boomerang configuration, or use a different name.
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Boomerang Messages
Error Message CE-BMRNG-3-550010: No domain <name>
Explanation The boomerang module is trying to remove a domain that does not exist.
Recommended Action Check the supplied domain name.
Error Message CE-BMRNG-3-550011: Error [<function> at <line>] looking up parent
domain <name>
Explanation The boomerang module is trying to create an alias for a domain that does not exist.
Recommended Action Check the supplied domain name.
Error Message CE-BMRNG-3-550012: Invalid encryption type: <number>
Explanation The encryption type is not supported.
Recommended Action Contact Cisco TAC.
Error Message CE-BMRNG-3-550013: Socket error in file <file> at line <line> (<error>)
Explanation The boomerang module failed to create a socket.
Recommended Action Contact Cisco TAC.
Error Message CE-BMRNG-3-550014: No origin-server or content-server configured for
<domain>, request dropped by DNS Boomerang
Explanation The boomerang module dropped the request because there is no origin-server or
content-server configured.
Recommended Action Configure an origin-server or content-server.
Error Message CE-BMRNG-3-550015: Boomerang logging sem lock failed. Internal error
-or- <function>: pthread_mutex_lock failed!
Explanation The boomerang module failed to obtain a lock.
Recommended Action Contact Cisco TAC.
Error Message CE-BMRNG-3-550016: Boomerang logging sem unlock failed. Internal error
-or- <function>: pthread_mutex_unlock failed!
Explanation The boomerang module failed to release the lock.
Recommended Action Contact Cisco TAC.
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Buffer Manager Messages
Error Message CE-BMRNG-3-550017: Boomerang logging: Cannot open file <name>
(<error>)
Explanation The boomerang module failed to open the log file.
Recommended Action Contact Cisco TAC.
Error Message CE-BMRNG-3-550018: Domain not added
Explanation The boomerang module failed to add a new domain name.
Recommended Action Check the domain name.
Error Message CE-BMRNG-3-550019: DNS A-Record misses
Explanation A DNS record is missing.
Recommended Action Contact Cisco TAC.
Error Message CE-BMRNG-3-550020: Error! bad pTrig->mode <number> at file <file> line
<line>
Explanation The mode is not supported.
Recommended Action Contact Cisco TAC.
BMRNG-7
Error Message CE-BMRNG-7-550001: <various messages>
Explanation These are debug messages from the boomerang module.
Recommended Action No action is required.
Buffer Manager Messages
This section contains buffer manager messages.
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Buffer Manager Messages
BUFMGR-2
Error Message CE-BUFMGR-2-560001: Http cache buffer manager: out of type <type>
memory
Explanation There is either a buffer leak, or the buffer manager code has bugs.
Recommended Action Divert http traffic and reboot. If the problem persists, contact Cisco TAC with
syslog and errorlog.
Error Message CE-BUFMGR-2-560003: Http cache buffer manager: shmget error <error>
<string>
Explanation The cache buffer manager was unable to initialize the memory. The system may be low
on memory.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-BUFMGR-2-560004: Http cache buffer manager: failed to clean up
resources <error>
Explanation The cache buffer manager was unable to initialize the memory. The system failed to
clean up previous shared memory.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
BUFMGR-4
Error Message CE-BUFMGR-4-560002: Thread <thread> memory really low (<count>), data
free <free>, header free <free>
Explanation The HTTP cache buffer manager is low on memory. The system may be overloaded.
Recommended Action Reduce HTTP caching load.
BUFMGR-6
Error Message CE-BUFMGR-6-560005: Http cache buffer manager uses <number> bytes
Explanation The cache buffer manager has started. The cache buffer manager and print out memory
size will be initialized.
Recommended Action No action is required.
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Bypass Messages
Bypass Messages
This section contains bypass messages.
BYPS-0
Error Message CE-BYPS-0-130000: BYPASS: System going out of Bypass mode.
Explanation The load on the Content Engine may have reduced, and the system is switching out of
bypass mode.
Recommended Action No action is required.
BYPS-1
Error Message CE-BYPS-1-130006: BYPASS: Module [module] is unable to handle the load.
Explanation The specified module is heavily overloaded and is in a critical state.
Recommended Action Reduce the load on the Content Engine. A reboot may be required to make sure
the Content Engine has not become unstable.
BYPS-4
Error Message CE-BYPS-4-130002: BYPASS: System going into Bypass mode.
Explanation The load on the box may have gone above its maximum limit. The device will bypass
new connections.
Recommended Action Reduce the load or add additional Content Engines to handle the load. The
Content Engine may become unstable if it gets overloaded.
Error Message CE-BYPS-4-130003: BYPASS: sysdb_item_set() failed: return value is
[error].
Explanation The overload state could not be saved in the data server. The device state could be
incorrectly displayed.
Recommended Action If this message appears frequently, contact Cisco TAC.
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Cache Messages
Error Message CE-BYPS-4-130004: BYPASS: Module [module] not registered due to bad
name.
Explanation The specified module could not register its overload state. The module state could be
displayed incorrectly.
Recommended Action If this problem occurs frequently, contact Cisco TAC.
Error Message CE-BYPS-4-130005: BYPASS: Module [module] not registered successfully.
Explanation The specified module could not register its overload state. The module state could be
displayed incorrectly.
Recommended Action If this problem occurs frequently, contact Cisco TAC.
BYPS-5
Error Message CE-BYPS-5-130001: BYPASS: System going Offline BYPASS: reload to
return to Online state.
Explanation The Content Engine is going offline because of overload.
Recommended Action Reboot the Content Engine to bring it back to a stable state.
BYPS-6
Error Message CE-BYPS-6-130007: OVERLOAD: Preload did not receive overload message.
But Preload seems to be running.
Explanation Preload was not informed of an overload condition. The Content Engine could become
overloaded if preload begins.
Recommended Action If preload is not running or is not configured, ignore this message. If preload
is enabled and running, call Cisco TAC.
Cache Messages
This section contains cache messages.
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Cache Messages
CACHE-2
Error Message CE-CACHE-2-140001: HTTP proxy fails at startup: [failure description].
Explanation A critical error occurred at startup when the HTTP proxy requested system ID
resources.
Recommended Action HTTP proxy will be restarted automatically. If the problem persists, reboot the
Content Engine. Collect technical support information, and contact Cisco TAC.
Error Message CE-CACHE-2-140002: HTTP proxy fails at startup: [failure description].
Explanation A critical error occurred at startup when the HTTP proxy requested virtual address
space.
Recommended Action HTTP proxy will be restarted automatically. If the problem persists, reboot the
Content Engine. Collect technical support information, and contact Cisco TAC.
Error Message CE-CACHE-2-140003: HTTP proxy fails at startup: [failure description].
Explanation A critical error occurred at startup when the HTTP proxy requested virtual memory
resources.
Recommended Action HTTP proxy will be restarted automatically. If the problem persists, reboot the
Content Engine. Collect technical support information, and contact Cisco TAC.
Error Message CE-CACHE-2-140004: HTTP proxy fails at binding to tcp ports: [failure
description].
Explanation A critical error occurred at startup when the HTTP proxy failed to bind on specific ports.
Recommended Action HTTP proxy will not accept requests from ports that have the problem. HTTP
continues to run and serve traffic on other ports. Reboot the Content Engine. If the problem persists,
collect technical support information, and contact Cisco TAC.
Error Message CE-CACHE-2-140006: HTTP proxy fails on call to socket listen on a tcp
port.
Explanation A critical error occurred at startup when the HTTP proxy failed to start listening on a
specific port.
Recommended Action HTTP proxy will not accept requests from ports that have the specified
problem. The proxy continues to run and serve traffic on other configured ports (if any). Enter the
show services ports <port-number> command to see which application is using the particular port,
and modify the configuration accordingly.
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Content Delivery Network File Server Messages
CACHE-3
Error Message CE-CACHE-3-140005: HTTP proxy failed to load third party plugin
library.
Explanation A third party plugin library failed to load because the proxy failed to listen to a port and
add the plugin.
Recommended Action The HTTP proxy will restart but without the third party plugin. The plugin
function will not be available to the HTTP proxy. Collect technical support information, and contact
Cisco TAC.
Content Delivery Network File Server Messages
This section contains content delivery network file server (CDNFS) messages.
CDNFS-n
Note
When no severity level exists, the actual number for the severity level is generated at run time and
determined by the condition that generated the error.
Error Message CE-CDNFS-n-480000: [message]
Explanation Information relating to CDNFS file handling is being logged. Many of these messages
are informational only. Depending on the specific message and severity, a problem may be
occurring.
Recommended Action Most messages do not require any action. If specific problematic behavior is
seen (such as channel content not being replicated or not being served), then contact Cisco TAC.
Error Message CE-CDNFS-n-480001: [message]
Explanation An internal URL-specific metadata file on disk was found to be truncated (possibly of
length 0).
Recommended Action The system should recover automatically. If content fails to replicate, enter the
cdnfs cleanup. If the problems persists, contact Cisco TAC.
Error Message CE-CDNFS-n-480002: [message]
Explanation An internal URL-specific metadata file was opened using a particular lookup file. When
the file was opened, the URL stored in the file did not match the look up URL. File system could be
corrupted.
Recommended Action If content fails to replicate or fails to be playable, contact Cisco TAC.
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Content Delivery Network File Server Messages
Error Message CE-CDNFS-n-480003: hit limit on number of UNS-UFM table entries...
Explanation Too many CDNFS entries were created. The limit is currently 1 million files. However,
certain internal features also create CDNFS entries on an automated basis, and, possibly due to a
bug in the code for these other features, too many CDNFS entries have been created and not cleaned
up.
Recommended Action Ensure that customer website channels do not contain over 1 million URLs. If
the problem persists, contact Cisco TAC.
Error Message CE-CDNFS-n-480004: less than <number> bytes of unreserved space...
Explanation The available disk space is insufficient for creating a CDNFS entry (a URL).
Recommended Action Ensure that there is sufficient CDNFS disk space assigned for the channels in
use. Check that no disk drives have failed. Enter the show statistics cdnfs command for more
information on current CDNFS usage. If the problems persists, for example, if channel content fails
to replicate, contact Cisco TAC.
Error Message CE-CDNFS-n-480005: count not find a usable filesystem...
Explanation No file system is available for storing a CDNFS entry (a URL).
Recommended Action Ensure that sufficient CDNFS disk space is assigned for the channels in use
(enter the show statistics cdnfs and show disks commands for current information). Verify that no
disk drives have failed. If the problem persists, contact Cisco TAC.
Error Message CE-CDNFS-n-480006: xact_replay: [message]
Explanation An ongoing transaction is being replayed to completion upon startup of the UNS-server
subsystem. This message is informational.
Recommended Action No action is required.
Error Message CE-CDNFS-<severity>-480007: [message]
Explanation At startup, information about CDNFS file systems is printed. These messages are
informational.
Recommended Action No action is required.
Error Message CE-CDNFS-n-480008: unsfs.c: non-zero sequence number...
Explanation The system encountered an internal metadata file with a non-zero sequence number in
its filename. This situation may indicate file system corruption.
Recommended Action If CDNFS content fails to replicate, content is not properly servable. Contact
Cisco TAC.
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Common Internet File System Server Messages
Common Internet File System Server Messages
This section contains common internet file system server (CIFSS) messages.
CIFSSVR-3
Error Message CE-CIFSSVR-3-207501: CDNFS must be configured to enable Windows
sharing (CIFS) server.
Explanation A content delivery network filesystem (CDNFS) needs to be configured and available
for use for the CIFS server feature of ACNS to be enabled.
Recommended Action Configure CDNFS before enabling CIFS server.
Cleanup Messages
This section contains cleanup messages.
CLEAN-AD-2
Error Message CE-CLEAN-AD-2-210101: Failed to make Database connection
Explanation The system was unable to connect to a database during Active Directory (AD) cleanup.
Recommended Action Troubleshoot the database: review errorlogs and enter the show cms database
commands. Check the overall system status and retry to connect to the database.
Error Message CE-CLEAN-AD-2-210102: Problem with UNS operation. [Error]
Explanation The system was unable to connect to the unified name server (UNS) during AD cleanup.
Recommended Action Troubleshoot CDNFS using related debug commands (such as show stat cdnfs
commands). Also, review the syslog to see if disk hardware and/or RPC system has any problem.
Fix problem and retry the UNS operation.
Error Message CE-CLEAN-AD-2-210103: Error with Database tables
Explanation Some of the tables that were accessed by AD do not exist.
Recommended Action Troubleshoot the database (check errorlogs) for missing tables. Possible
reasons for the error in database tables include upgrade/downgrade issues, disk problems, or error
in communicating with CDM. Fix the problems and retry connecting to the database.
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Cleanup Messages
Error Message CE-CLEAN-AD-2-210104: Error during Memory allocation
Explanation The malloc operation failed while cleaning up the AD.
Recommended Action Attempt to clean up AD later. If the problem persists, reboot the Content
Engine and retry the operation.
Error Message CE-CLEAN-AD-2-210107: Error getting list of channels for orphan
content [Error]
Explanation While cleaning up AD the system detected orphaned content that did not have
corresponding channels.
Recommended Action This message is a log alert. Check the specific database error, and take action
accordingly. Possible action includes checking DB errorlogs, and performing CMS database
maintenance and recovery.
Error Message CE-CLEAN-AD-2-210108: Error in AD process. [INFO]
Explanation The system was unable to start or stop the AD process.
Recommended Action This message is a log alert. Use the acquisition-distribution stop command
and try the AD process again.
Error Message CE-CLEAN-AD-2-210109: AD Cleanup called with incorrect argument.
[INFO]
Explanation An AD cleanup command was executed with an incorrect argument.
Recommended Action This message is a log alert. Check the arguments entered, and retry.
Error Message CE-CLEAN-AD-2-210110: AD-UNS Cleanup completed
Explanation AD-UNS cleanup was completed successfully.
Recommended Action This message indicates log information. No action is required.
Error Message CE-CLEAN-AD-2-210111: UNS operation error. [INFO]
Explanation An error occurred during a UNS operation.
Recommended Action This message indicates a log alert. If the problem persists, check the specific
CDNFS error returned, troubleshoot CDNFS (for example, check if CDNFS is running out of space,
if the UNS server is down, or if the disk is corrupted), and take action accordingly and retry the
operation.
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Command Line Interface Messages
Error Message CE-CLEAN-AD-2-210112: Error restarting AD
Explanation An error occurred when trying to restart the AD process.
Recommended Action This message indicates a log alert. Check the
errorlog/cli-util-errorlog.current file for details about the error. Take the required action, and try
again.
Command Line Interface Messages
This section contains command line interface messages.
CLI-2
Error Message CE-CLI-2-170001: [Procedure]: opendir([dirname]).
Explanation The opendir() function failed in the Exec mode.
Recommended Action Log out and login again. If the problem persists, contact Cisco TAC.
Error Message CE-CLI-2-170002: [Procedure]: opendir(<dirname>).
Explanation The opendir() function failed in the Exec.
Recommended Action Log out and login again. If the problem persists, contact Cisco TAC.
Error Message CE-CLI-2-170008: CLI:sysdb_bind failed in cfs_clear error = [dec].
Explanation The command could not establish a connection with the data server.
Recommended Action Retry the operation. If the problem persists, contact Cisco TAC.
Error Message CE-CLI-2-170009: CLI:sysdb_bind failed in cfs_sync, error = [dec].
Explanation The command could not establish a connection.
Recommended Action Retry the operation. If the problem persists, contact Cisco TAC.
Error Message CE-CLI-2-170010: CLI:sysdb_bind failed in cfs_mount, error = [dec].
Explanation The command could not establish a connection.
Recommended Action Retry the operation. If the problem persists, contact Cisco TAC.
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Error Message CE-CLI-2-170011: CLI:sysdb_bind failed in cfs_unmount, error = [dec].
Explanation The command could not establish a connection.
Recommended Action Retry the operation. If the problem persists, contact Cisco TAC.
Error Message CE-CLI-2-170016: [str]: failed to pick up startup-configuration: [cmd]
= ([dc],[dc]).
Explanation The system was unable to retrieve the startup-configuration.
Recommended Action Contact Cisco TAC.
Error Message CE-CLI-2-170017: Can not open interface stat file to read.
Explanation The interface statistics file is missing.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CLI-2-170018: Error when extracting interface status for [dc].
Explanation The system was unable to retrieve statistics for a specific interface.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CLI-2-170019: failed when reading interface stat file <str>.
Explanation The system failed to read the interface statistics file.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CLI-2-170020: [str].
Explanation The message states the error.
Recommended Action Contact Cisco TAC.
Error Message CE-CLI-2-170026: Failed to delete old gateway from route table (no,
no).
Explanation The software failed when the system attempted to remove the previously configured
default gateway.
Recommended Action Contact Cisco TAC.
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Error Message CE-CLI-2-170027: Failed to configure the default gateway (no, no).
Explanation The software failed when the system attempted to configure the new default gateway.
Recommended Action Verify that the default gateway is valid and correct. Attempt to reconfigure the
gateway. If the problem persists, contact Cisco TAC.
Error Message CE-CLI-2-170028: Failed to modify default gateway in sysconfig (no).
Explanation The software failed when the system attempted to configure the new default gateway.
Recommended Action Contact Cisco TAC.
Error Message CE-CLI-2-170029: Failed to stop evaluation for <string>, ret <number>.
Explanation The system could not stop evaluation for application. The application is usually WMT,
RealProxy, RealSubscriber, or Multicast.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CLI-2-170033: populate_ds: verifier registration failed for
<string> error = <num> (errno = <num>/<string>).
Explanation Some commands are invalid. Invalid commands will not work.
Recommended Action If this problem appears frequently, contact Cisco TAC.
Error Message CE-CLI-2-170036: rule_operation_ds_rule(): rule table is NULL, Cannot
read any rules.
Explanation Rules could not be read.
Recommended Action Try again. If the problem persists, contact Cisco TAC.
Error Message CE-CLI-2-170037: rule_operation_ds_pattern(): Invalid rules pattern,
pattern structure corrupted.
Explanation There is an error in the rules pattern.
Recommended Action Retry the operation. If the problem persists, contact Cisco TAC.
Error Message CE-CLI-2-170038: rule_item_action_string(): Invalid rules action,
Action structure corrupted.
Explanation The rules action could not be determined.
Recommended Action Retry the operation. If the problem persists, contact Cisco TAC.
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Error Message CE-CLI-2-170039: print_valid_patterns(): Invalid rules action, action
structure corrupted.
Explanation The rules action could not be determined.
Recommended Action Retry the operation. If the problem persists, contact Cisco TAC.
Error Message CE-CLI-2-170040: rule_action_string(): Invalid rules action, action
structure corrupted.
Explanation The rules action could not be determined.
Recommended Action Retry the operation. If the problem persists, contact Cisco TAC.
Error Message CE-CLI-2-170041: rule_pattern_string(): Invalid rules pattern, pattern
structure corrupted.
Explanation An error occurred involving the rules pattern.
Recommended Action Retry the operation. If the problem persists, contact Cisco TAC.
Error Message CE-CLI-2-170042: rule_item_pattern_string(): Invalid rules pattern,
pattern structure corrupted.
Explanation An error occurred involving the rules pattern.
Recommended Action Retry the operation. If the problem persists, contact Cisco TAC.
Error Message CE-CLI-2-170054: running-config has <num> line(s).
Explanation An error occurred in generating the running configuration. This error could be the result
of entering the copy running-config command or similar commands.
Recommended Action Try entering the show running-config command again. If the problem persists,
contact Cisco TAC.
Error Message CE-CLI-2-170057: running-config is not text /tmp/last_running_config:)
Explanation An error occurred in generating the running configuration. This error could be result of
entering the show running-config command or similar command.
Recommended Action Make sure there are no non-ASCII characters in the running-configuration. Try
to enter the copy running-config command again. If the problem persists, contact Cisco TAC.
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Command Line Interface Messages
Error Message CE-CLI-2-170058: get_config: failed to (pickup | save) initial (disk
| CLI) configurations (num, num).
Explanation The system encountered errors when applying the configurations specified at bootup.
Recommended Action All configurations that are generated should be available on the disk. Compare
the saved configuration and the running-configuration, and reconfigure the commands that are
missing from the running-configuration. Then, save the configuration to the flash by entering the
copy running-config startup-config command.
Error Message CE-CLI-2-170069: Memory size (<num> bytes) is too small, expected
<num>.
Explanation The physical memory size on the system is smaller than expected. This condition
usually means that a memory DIMM module is faulty.
Recommended Action Contact Cisco TAC.
Error Message CE-CLI-2-170074: ver_port_channel_load: Can not open bond_mode file.
Explanation The load balancing method configuration for a port channel has failed.
Recommended Action Remove and reconfigure the port channel load balancing method. If the
problem persists after a reboot, contact Cisco TAC.
CLI-3
Error Message CE-CLI-3-170000: Can't bind to SysDB at "ENABLE_CFG_PREFIX" error
<str>.
Explanation The command could not connect to the data server.
Recommended Action Log out and log in again. If the problem persists, contact Cisco TAC.
Error Message CE-CLI-3-170003: File [filename] has problem: <error>.
Explanation File operations (open, write) failed.
Recommended Action Log out and log in again. If the problem persists, contact Cisco TAC.
Error Message CE-CLI-3-170006: Can not open [filename] file, errno: [dc].
Explanation The system failed to open memory configuration template file.
Recommended Action Retry the operation. If the problem persists, contact Cisco TAC.
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Command Line Interface Messages
Error Message CE-CLI-3-170012: CLI:Copy [str] to SS failed. status = ([dec],[dec]).
Ignore if you didn't change RealProxy config.
Explanation Safe manager could not copy files.
Recommended Action If the RealProxy configuration has not changed, ignore this message. If the
problem persists, contact Cisco TAC.
Error Message CE-CLI-3-170013: [cmd] failed: status = ([dc],[dc]).
Explanation The command failed.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CLI-3-170014: Your file system is unmounted, but [str] is not empty.
Explanation The system was unable to delete the mount point.
Recommended Action Reboot the Content Engine and retry the operation. If the problem persists,
contact Cisco TAC.
Error Message CE-CLI-3-170015: General error when deleting [str], errorno = [dc].
Explanation The system was unable to delete the mount point.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-CLI-3-170020: Can't read memory.config, so memory cap for Real Proxy
is default <str>.
Explanation The system was unable to read Mmemory.config.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CLI-3-170021: Can't open file [filename] for reading: [error].
Explanation The file failed to open for reading.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CLI-3-170022: CDP platform is unknown.
Explanation The expected CDP information could not be found.
Recommended Action If the problem persists, contact Cisco TAC.
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Command Line Interface Messages
Error Message CE-CLI-3-170023: Can't open file [filename] for writing.
Explanation The file failed to open for writing.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CLI-3-170024: Hostname string length is incorrect.
Explanation The hostname string length is incorrect.
Recommended Action Ensure that the length of the hostname is within the specified limits and retry
the operation.
Error Message CE-CLI-3-170031: writing to mediafs split file failed. Can't open file.
Explanation The system was unable to write new WMT and Real ratios into history file (in mediafs).
Recommended Action If the problem appears frequently, contact Cisco TAC.
Error Message CE-CLI-3-170034: NOTE: populate_ds: unable to set default value via
verifier for <string>, rc = <num>; continuing.
Explanation The default value of some configuration items could not be set.
Recommended Action If the problem appears frequently, contact Cisco TAC.
Error Message CE-CLI-3-170043: ver_webserver: SIGTERM received.
Explanation The process received a termination signal received by process.
Recommended Action If the problem appears frequently, contact Cisco TAC.
Error Message CE-CLI-3-170044: ver_webserver: signal(SIGTERM, ...) failed.
Explanation The process could not issue a SIGTERM.
Recommended Action If the problem appears frequently, contact Cisco TAC.
Error Message CE-CLI-3-170052: Failed to recreate etc_hosts <num, num>.
Explanation The system failed to recreate an important internal file.
Recommended Action Contact Cisco TAC.
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Command Line Interface Messages
Error Message CE-CLI-3-170055: Copy running-config to startup-config failed.
status(<num>.<num>).
Explanation An error occurred in copying the running-configuration to the startup-configuration.
Recommended Action Enter the copy running-config command again. This problem is mostly
transient. If the problem persists, contact Cisco TAC.
Error Message CE-CLI-3-170056: Show running couldn't access dataserver rc=<num>.
Explanation An error occurred in retrieving the running-configuration.
Recommended Action Enter the copy running-config command again. This problem is mostly
transient. If the problem persists, contact Cisco TAC.
Error Message CE-CLI-3-170059: [application] could not open temp file (errmsg).
Explanation The specified application could not open a temporary file. The reason is given in the
message.
Recommended Action Retry the operation (configuration). If the reason for the error is that a volume
is full, try to clean up the disk volume.
Error Message CE-CLI-3-170060: Default Gateway CLI retry proc failed during route
config (%d, %d).
Explanation The background process that configures the default gateway experienced an error when
attempting to configure a route. Error codes are given in the message.
Recommended Action Unconfigure and reconfigure the ip default-gateway command.
Error Message CE-CLI-3-170061: Netrcm callback could not be invoked due to fork
failure.
Explanation Internal processes could not be notified of default gateway IP changes.
Recommended Action Unconfigure and reconfigure the ip default-gateway command.
Error Message CE-CLI-3-170062: CLI [identifier] will be retried in the background.
Explanation The [identifier] command was not configurable but will be retried in the background.
The problem occurs if the command has a dependency that is not satisfied at the time of
configuration but may be satisfied at a later time, for example, network connectivity.
Recommended Action No action is required.
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Error Message CE-CLI-3-170063: Fork Failed - [additional info].
Explanation An internal command process could not start another process and may be unable to
complete an operation. This operation can be identified by the additional information included in
the syslog message. This problem could occur due to system resource constraints.
Recommended Action Follow these steps in the given order until one of them solves the problem:
1. Unconfigure and reconfigure the associated command for the feature to work correctly.
2. Some other process may be using system resources. Verify correct operation of that process.
3. Inspect syslog and technical support information.
Error Message CE-CLI-3-170064: Ipchains modification failed: [message].
Explanation A change in a WCCP service or l4-switch configuration could not be completed because
an internal packet redirection rule could not be added or deleted. More specific information is
available in the message.
Recommended Action Follow these steps in the given order until one of them solves the problem:
1. Unconfigure and reconfigure the WCCP or l4-switch service.
2. If the problem persists, disable and enable WCCP.
3. If the problem persists, try rebooting the Content Engine and reconfiguring the CLI.
Error Message CE-CLI-3-170066: CLI [cli] is deprecated [message].
Explanation The command entered is deprecated in this release. The command is accepted, but it is
being translated to the new format. The [message] will give more specific information for the
command entered.
Recommended Action Enter the show running-config command to make sure the translation is the
same as the information that is mentioned in [message]. If not, contact Cisco TAC.
Error Message CE-CLI-3-170067: Could not open <filename> for reading/writing:
<error>.
Explanation A system file that needs to be updated to modify an IP configuration could not be
opened.
Recommended Action Try the command again. If the problem persists, reboot the Content Engine. If
the problem persists, contact Cisco TAC.
Error Message CE-CLI-3-170071: Failed to allocate/deallocate port for the
application].
Explanation Port failed to be allocated or deallocated for the particular application. The port may
already be in use.
Recommended Action Try the command again. If the problem occurs frequently, contact Cisco TAC.
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Error Message CE-CLI-3-170072: Unknown application.
Explanation An unknown application was encountered.
Recommended Action Try the command again. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-CLI-3-170073: Unlock/lock operation on the file [filename] failed.
Explanation The specified file could not be locked or unlocked.
Recommended Action Log out and log in again. If the problem persists, contact Cisco TAC.
Error Message CE-CLI-3-170076: [cli component]: Failed to execute the command due to
accounting problem.
Explanation The AAA accounting of the command could not be performed. So the command could
not be executed.
Recommended Action Verify that the accounting server is operating correctly and that it can be
reached by the device. Try the command again. If the problem persists, reboot the Content Engine.
If the problem persists, contact Cisco TAC.
Error Message CE-CLI-3-170078: ip route CLI retry proc failed during route config
(%d, %d)
Explanation The background process that configures the static route, experienced an error while
attempting to configure a route. Error codes are included in parenthesis.
Recommended Action Unconfigure and reconfigure the IP route CLI.
Error Message CE-CLI-3-170079:
configuration file: ss(%s)
Encountered incorrect advanced bandwidth
Explanation While saving the advanced bandwidth configuration file to safe state disk partition,
incorrect configuration file name found.
Recommended Action Contact Cisco TAC.
Error Message CE-CLI-3-170500:
disabled
Print Services running when print-services auth is
Explanation Print services (Print Spooler and Print Server) are already enabled when print services
authentication is about to be disabled from CLI.
Recommended Action Print services will be automatically disabled.
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CLI-4
Error Message CE-CLI-4-170068: Warning! Old(<num>) != current(<num>) <filename>.
Explanation The value read from a system file did not correspond to the value stored in the device
data repository.
Recommended Action No action is required.
CLI-5
Error Message CE-CLI-5-170005: CDP-EV: No more interfaces running CDP - removing CDP
process.
Explanation This message gives the CDP status.
Recommended Action No action is required.
Error Message CE-CLI-5-170007: Wrong arguments.
Explanation The memory configuration program received the wrong number of arguments.
Recommended Action Retry the command. If the problem persists, contact Cisco TAC.
Error Message CE-CLI-5-170032: Syslog cleared.
Explanation The syslog was cleared of old entries.
Recommended Action No action is required.
Error Message CE-CLI-5-170045: Auto registration is enabled on this interface.
Either disable auto registration, or enable auto registration on a different
interface, before proceeding with IP address/dhcp configuration.
Explanation Auto registration is currently enabled on this interface, and it needs to be disabled
before the IP address or DHCP configuration can be made.
Recommended Action No action is required.
Error Message CE-CLI-5-170046: Disabling auto registration.. (num, num).
Explanation The Content Engine is not registered with the CDM. When carrying out IP address or
DHCP configuration, the system disabled auto registration.
Recommended Action No action is required.
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Error Message CE-CLI-5-170047: Could not load kernel module [module name].
Explanation The specified kernel module could not be loaded. Information provided by a command
may be incomplete.
Recommended Action Try the command again. If the problem persists, contact Cisco TAC.
Error Message CE-CLI-5-170048: Could not unload kernel module [module name].
Explanation The specified kernel module could not be unloaded.
Recommended Action Try the command again. If the problem persists, contact Cisco TAC.
Error Message CE-CLI-5-170049: Could not read proc interface for smbios.
Explanation The system was unable to read the process interface to smbios. The information
provided by the command may be incomplete.
Recommended Action Try the command again. If the problem persists, contact Cisco TAC.
Error Message CE-CLI-5-170050: Cisco ACNS starts booting.
Explanation This message is informational and indicates system reboot in the syslog.txt
Recommended Action No action is required.
Error Message CE-CLI-5-170051: create_etc_hosts.sh: <message>.
Explanation These messages are informational and are displayed when a new IP address, new
hostname, or domain name is configured.
Recommended Action No action is required.
Error Message CE-CLI-5-170053: Recreated etc_hosts <num, num>.
Explanation An important internal file was successfully recreated.
Recommended Action No action is required.
Error Message CE-CLI-5-170065: Setting <pathname> to be <type> (dhcp=<number>).
Explanation This message is informational. Interfaces are identified with types and recorded in an
internal database.
Recommended Action No action is required.
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Error Message CE-CLI-5-170070: Memory size (<num> bytes) is too big, expected <num>.
Explanation The system physical memory size is bigger than expected. This message usually shows
up on unsupported pre-FCS systems. The end user should not see it.
Recommended Action If the problem is seen at customer site, contact Cisco TAC.
Error Message CE-CLI-5-170077: informational messages to find safestate failures
Explanation These messages are informational and are displayed when populate_ds is started.
Recommended Action No action is required.
CLI-6
Error Message CE-CLI-6-170030: Stopped evaluation for <string>.
Explanation The system stopped the evaluation for the application.
Recommended Action No action is required.
Error Message CE-CLI-6-170075: config.c: Failed to set signal handler for SIGPIPE to
SIG_IGN.
Explanation The initialization of the config shell command experienced difficulties with a standard
system call.
Recommended Action None. This information may be useful for diagnosis in the context of other
problems encountered on the device.
CLI-7
Error Message CE-CLI-7-170025: [CLI debug message]
Explanation These messages are informational and are displayed by the debug command.
Recommended Action No action is required.
Error Message CE-CLI-7-170035: <various messages>.
Explanation These messages are informational and are the output of the debug command.
Recommended Action No action is required.
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This section contains content management service messages.
CMS-0
Error Message CE-CMS-0-700003: <exception-name> [: <exception-message>]:
<stacktrace>
Explanation An error has caused the program to exit.
Recommended Action If this problem occurs frequently or under specific circumstances, contact
Cisco TAC.
CMS-n
Note
When no severity level exists, the actual number for the severity level is generated at run time and
determined by the condition that generated the error.
Error Message CE-CMS-n-700001: <message>
Explanation An event has occurred for which no further explanation has been provided.
Recommended Action No action for this event has been documented.
Error Message CE-CMS-n-700002: <exception-name> [: <exception-message>]:
<stacktrace>
Explanation An unhandled problem was encountered.
Recommended Action If this problem occurs periodically, it can be ignored. If it repeats frequently,
contact Cisco TAC.
CMS-4
Error Message CE-CMS-4-701001: Software image downgrade detected.
Explanation A software image downgrade has been detected by the CMS software. A database
downgrade is required to enable CMS services.
Recommended Action Use the cms database downgrade command to perform the database
downgrade.
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Error Message CE-CMS-4-701002: Error executing downgrade script.
Explanation A CMS downgrade script could not be executed.
Recommended Action Verify that the specified script is a valid downgrade script. If the problem
persists, contact Cisco TAC.
Error Message CE-CMS-4-701003: Error setting permissions for emdb data and log files
Explanation The system was unable to set permissions for database data and log files.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-701004: Synchronization of device local CLI configuration
with device CDN configuration on CDM has been disabled or enabled
Explanation This message is not an error. This message is a result of the exec command cms lcm
(enable|disable).
Recommended Action No action is required.
Error Message CE-CMS-4-704001: register(): ClassNotFoundException raised [exception]
Explanation Java Virtual Machine (JVM) could not find a required unicorn class during
ConsumerAdapter.register().
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-704002: No BoxConfig is found in store
Explanation The database was not initialized.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-704003: Timeout when setup a rpcConnection to UNS
Explanation The UNS server was not up.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-705001: Store has not been initialized yet
Explanation The store has not yet been initialized.
Recommended Action If the problem persists, contact Cisco TAC.
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Error Message CE-CMS-4-705002: No CeConfig object for [id]
Explanation The CDM does not recognize the node-ID reported by the Content Engine.
Recommended Action Reregister the Content Engine, by entering the cms deregister force and cms
enable commands.
Error Message CE-CMS-4-705003: No CeStatus object for [ceConfig]
Explanation The CDM does not have the status for a Content Engine with ceConfig.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705004: No report is found from CE's getUpdate request message
Explanation The getUpdate request from the Content Engine contains no information.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-705005: report is null in CE's getUpdate request message
Explanation The report in the Content Engine getUpdate request contains no information.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-705006: Invalid report: [node-id] [node-gen-id]
Explanation The report in the Content Engine getUpdate request is invalid.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-705007: No CrConfig object for [id]
Explanation The CDM does not recognize the node-ID reported by the Content Router.
Recommended Action Reregister the Content Router, by entering the cms deregister force and cms
enable commands.
Error Message CE-CMS-4-705008: No CrStatus object for [crConfig]
Explanation The CDM does not have the status for a Content Router with crConfig.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705009: No report is found from CR's getUpdate request message
Explanation The getUpdate request from the Content Router contains no information.
Recommended Action If the problem persists, contact Cisco TAC.
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Error Message CE-CMS-4-705010: report is null in CR's getUpdate request message
Explanation The report in the Content Router getUpdate request contains no information.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-705011: Unable to preserve cli config while changing cdm role
Explanation The system was unable to preserve the command configuration while changing the
CDM role.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-705012: AControllerUtils.getCEStatus encounter Null register
Explanation The register has not yet been initialized.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705013: Node [id] claims to have a gen ID [genid] which is
higher than CDM's [genId]
Explanation The Content Engine, Content Router, or standby CDM claim to have some data that is
unknown to the primary CDM.
Recommended Action Enter the following commands: cms database delete, cms database create,
and cms enable.
Error Message CE-CMS-4-705014: Request from an unknown node [id]
Explanation The CDM does not recognize the node.
Recommended Action Find the node, and enter the cms deregister force commands on it.
Error Message CE-CMS-4-705015: getConfigProperties(): wrong node object: [object]
Explanation The getConfigProperties() function received a wrong parameter.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705016: No Upgrade currently in progress for node [id]
Explanation The CDM does not have an ongoing upgrade for the node.
Recommended Action If the problem persists, contact Cisco TAC.
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Error Message CE-CMS-4-705017: CeConfig has no clusterId: [ceConfig]
Explanation The CeConfig has no cluster identification.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705018: No cluster exists in store with clusterId [id]
Explanation The CDM database does not have a cluster record for ID = id;
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705019: getListUpdates: set size was changed strangely
Explanation This messages indicates an internal error.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705020: Could not find CE named > [name]
Explanation The CDM database does not have the specified Content Engine.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705021: Could not find the CeStatus associated with
CeConfig#[id]
Explanation The CDM database does not have a CeStatus record corresponding to the CeConfig.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705022: Could not find CR named > [name]
Explanation The CDM database does not have the specified Content Router.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705023: Could not find the CrStatus associated with
CrConfig#[id]
Explanation The CDM database does not have a CrStatus record corresponding to the CrConfig.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705024: Could not find CDM named > [name]
Explanation The CDM database does not have the specified CDM.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-705025: Could not find the CdmStatus associated with
CdmConfig#[id]
Explanation The CDM database does not have a CdmStatus record corresponding to the CdmConfig.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705026: ServantUI::whatPasswordsAreDefault received an
unexpected Class type...
Explanation The ServantUI::whatPasswordsAreDefault received an unexpected class type.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-705027: Going to be careful and alerting the user that all
(system and this node) passwords are default
Explanation This message is an alert that all (system and this node) passwords are default.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-705028: ConfigProperty [name] does not have a
ConfigPropertyDefinition associated with it. Skipping...
Explanation The ConfigProperty is not defined.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705029: Bandwidth obj. get failed. id [id]
Explanation The CDM database does not have the specified bandwidth record.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-705030: Can find Config Property: [name]
Explanation The CDM database does not have the ConfigProperty record.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-705031: Attempting to add ConfigProperty [name] with invalid
nodeType [nodeType] or sendToNode id [sendToNode]
Explanation The system is attempting to add the specified ConfigProperty. The ConfigProperty has
the specified invalid node type or has the specified invalid send-to-node ID.
Recommended Action If the problem persists, contact Cisco TAC.
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Error Message CE-CMS-4-705032: address [addr] has no hostname
Explanation The specified IP address is not reverse-resolvable.
Recommended Action Make sure that there is a hostname corresponding to this IP address.
Error Message CE-CMS-4-705034: CeConfig has no clusterId: [ceConfig]
Explanation The CeConfig has no cluster identification.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705035: DbUpgrade Backup record status failed to be set
properly
Explanation The system was unable to configure the DbUpgrade backup record.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-705036: No current DbUpgrade record found continuing with
restore
Explanation The system could not find the current DbUpgrade record. The system is continuing with
restore.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-705037: DbUpgrade Table doesn't exist, creating table now.
Explanation The DbUpgrade table does not exist. The system is creating a table now.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-705038: Error opening log file [exception]
Explanation The system cannot open the validation.log for storing the log details.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-705039: Test user does not exist
Explanation The user does not exist in the database.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-705040: Embedded database maintenance failed:
Explanation The database fails at maintenance.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-705041: No BoxConfig object exists in store
Explanation The database has not been initialized.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-705042: Unable to get own CdmConfig object with id [id]
Explanation The database does not have the specified CdmConfig object.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-705043: Unable to find standby CDM's address
Explanation The database does not have the IP address of the standby CDM.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-705044: No CdmConfig object for [id]
Explanation The CDM does not recognize the node-ID reported by the standby CDM.
Recommended Action Reregister the standby CDM by entering the cms deregister force and cms
enable commands.
Error Message CE-CMS-4-705045: No CdmStatus object for [cdmConfig]
Explanation The CDM does not have the status of the standby CDM.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705046: No report is found from CDM's getUpdate request
message
Explanation The getUpdate request from the standby CDM contains no information.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-705047: report is null in CDM's getUpdate request message
Explanation The report in the CDM getUpdate request contains no information.
Recommended Action If the problem persists, contact Cisco TAC.
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Error Message CE-CMS-4-705048: No host parameter found in ProbeCdm request message
Explanation The CDM probe message contains no parameters.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-705049: CDM assuming halted role: Multiple primary CDMs
detected during probe from primary CDM at [host]
Explanation The system detected multiple primary CDMs.
Recommended Action Select the CDM that should be primary and enter the cdm role primary
command.
Error Message CE-CMS-4-705050: CDM address points to itself, trying to use next
available backup cdm address
Explanation The CDM IP address is configured to point to itself.
Recommended Action Change the CDM IP address to the correct configuration.
Error Message CE-CMS-4-705051: Can not get a free distribution message!
Explanation A free distribution message was not available.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-705052: Unable to send probe request to CDM [host] [exception]
Explanation The CDM was unable to connect to another CDM [host].
Recommended Action Make sure that a network connection exists between the two CDMs.
Error Message CE-CMS-4-705060: Unknown Update status: [status] returning false.
Explanation The CDM does not recognize the update status.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705061: Encountered a CmdUpdate not linked to either CeConfig
or CrConfig.
Explanation The system encountered a CmdUpdate that is linked to neither the CeConfig nor to the
CrConfig.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-705062: Can't find object CeStatus. Invalid ID# [CeStatusId]
Explanation The CeStatus object with the given ID does not exist.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705063: Can't find object CrStatus. Invalid ID# [CrStatusId]
Explanation The CrStatus object with the given ID does not exist.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705064: Can't find object CdmStatus. Invalid ID#
[CdmStatusId]
Explanation The CdmStatus object with the given ID does not exist.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705065: Invalid nodeType [nodeType] in heartbeat message from
[hostname]: [message]
Explanation The NodeType is not recognized by the CDM.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705066: Invalid number of system messages.
Explanation An invalid number of system messages exists.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705067: Cannot connect with URL: [url]
Explanation The system cannot connect with the URL.
Recommended Action Make sure that the URL is valid and reachable.
Error Message CE-CMS-4-705068: Coverage zone file [file] is not valid [error message]
Explanation The coverage zone file is not valid.
Recommended Action Specify a valid coverage zone file.
Error Message CE-CMS-4-705069: Unhandled AAADomain.EntityType: [entity type]
Explanation The system does not handle the specified AAADomain.EntityType.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-705070: Can not store the CLI(CE/CR) update to CDM db.
Explanation The system is unable to store the command update on the CDM database.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705071: mgmtType is not valid for MgmtIncomingType enum.
Explanation The schema value is invalid.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705072: CDM cannot determine CE IP Address.
Explanation The notification failed because the CDM cannot determine the Content Engine IP
address.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705073: An error occurred while opening the database update
log file.
Explanation The system was unable to open the database update log file. The system uses the update
log file to log upgrade and downgrade issues.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-705074: Version mismatch while processing update from the
primary CDM. Updates discarded
Explanation The standby CDM and the primary CDM need to run on the same software version.
Recommended Action Install the same ACNS software version on the primary CDM and the standby
CDM.
Error Message CE-CMS-4-706001: Sequence IDSET not found.
Explanation During the test for database existence the IDSET object ID generator was not found.
Recommended Action This problem is an error only if the system fails later to create the database. In
case the database is not created, contact Cisco TAC.
Error Message CE-CMS-4-706002: Sequence GENSET not found.
Explanation During the test for database existence the GENSET generation ID generator was not
found.
Recommended Action This problem is an error only if the system fails later to create the database. In
case the database is not created, contact Cisco TAC.
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Error Message CE-CMS-4-706003: Table not found. [table]
Explanation During the test for database existence the [table] database table was not found.
Recommended Action This problem is an error only if the system fails to later create the database. In
case the database is not created, contact Cisco TAC.
Error Message CE-CMS-4-706004: Sequence IDSET not found.
Explanation During the test for database validity the IDSET object ID generator was not found.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-706005: Sequence GENSET not found.
Explanation During the test for database validity the GENSET generation ID generator was not
found.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-706006: Table not found. [table]
Explanation During the test for database validity the [table] database table was not found.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-706007: Error in ConsumerAdapter: cannot find class [class]
Explanation The consumer adapter getAllSince failed to find the specified class object.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-706008: Error in ConsumerAdapter: cannot find class [class]
Explanation The consumer adapter getAllClass failed to find the specified class object.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-706009: Relationship not found when loading [object]
Explanation The specified relationship was missing during the database load.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-706010: Relationship set to an invalid null [object]
Explanation The specified relationship was found to have an unexpected empty value.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-706011: Parent Relationship not found when loading [object]
Explanation The specified parent relationship was missing during the database load.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-706012: Child Relationship not found when loading [object]
Explanation The specified child relationship was missing during the database load.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-706013: Parent ID reference mismatch [object]
Explanation During a parent reference removal the parent object ID did not match the specified
object.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-706014: Object reference child doesn't contain inverse
relationship for [object]
Explanation During a child reference removal the parent object ID did not match the specified object.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-706015: Object reference not found in [object]
Explanation During a child reference removal the child object ID was not found.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-706016: Object reference not found in [object]
Explanation During a child reference removal the child object ID was not found.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-706017: Error while removing table [table]
Explanation An error occurred while removing a database table.
Recommended Action If the problem is anything other than that the table does not exist, contact Cisco
TAC.
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Error Message CE-CMS-4-706018: hasExistingStore() did not find table [table]
Explanation During the check for an existing database table an exception occurred and the specified
table was not found.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-707001: Received an update not matching its Id from CDM.
Explanation The node ID in the update message does not match the Content Engine ID.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-707002: Cannot find the cluster this CE belongs to.
Explanation Content Engine database did not have the cluster object to which the Content Engine
belongs.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-707003: Null Replication Status Handler
Explanation The replication status handler was not initialized or was terminated.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-707003: Null FileSysHandler
Explanation The module FileSysHandler was not initialized or was terminated.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-707004: ClassNotFoundException
Explanation The system cannot find Class com.cisco.unicorn.schema.ClusterConfig.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-707006: Database does not have the BoxConfig object.
Explanation The database does not have the BoxConfig object.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-707007: Database does not have the CeConfig for this CE.
Explanation The CDM has not sent the CeConfig object to the Content Engine.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-707008: DiskQuota is null.
Explanation The value of the disk quota does not exist.
Recommended Action Reconfigure the disk quota using the GUI. If the problem persists, contact
Cisco TAC.
Error Message CE-CMS-4-707009: Cannot retrieve legacy value.
Explanation The legacy value output from the legacy script is not a long value.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-707010: Cannot delete the file.
Explanation The system cannot delete the specified file.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-707011: Unable to obtain UnsAdapter reference.
Explanation The CMS module was unable to obtain a reference to the UnsAdapter module.
Recommended Action Wait for 30 seconds, and then retry. If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-707012: Error while invoking UNS RPC.
Explanation An error occurred while invoking a UNS RPC.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-709001: Cannot delete the file.
Explanation The system cannot delete the specified file.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-709002: Cannot create or write a file.
Explanation The system was unable to create or write the specified file.
Recommended Action Check the disk space. If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-709003: ClassNotFoundException
Explanation The system could not find the specified class.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-709004: Cannot concatenate two files into a file
Explanation The system could not concatenate the specified files.
Recommended Action Check the disk space. If no space is left, contact Cisco TAC.
Error Message CE-CMS-4-709005: Cannot rename a file
Explanation The system could not rename the specified file.
Recommended Action Check the disk space. If no space is left, contact Cisco TAC.
Error Message CE-CMS-4-709006: Cannot copy a file
Explanation The system could not copy the specified file.
Recommended Action Check the disk space. If no space is left, contact Cisco TAC.
Error Message CE-CMS-4-709007: Box name, IP and/or Keepalive port are undefined
Explanation The Content Engine name, IP address and keepalive port are undefined.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-709008: NULL object
Explanation An unexpected null object was detected.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-709009: Wrong FileInfo type
Explanation Wrong file information type was detected.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-711001: Received async eProbeCdm message, skipping
Explanation The system received an incorrect envelope type in the message.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-711011: RMI interface was not bound
Explanation The RMI is used internally.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-711012: ConnectException while talking to other node
Explanation The system cannot connect to another node using the RMI. The RMI is used internally.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-711013: ConnectIOException while talking to node
Explanation An IO error occurred while the system was talking to other nodes using RMI. The RMI
is used internally.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-712001: Cannot retrieve a reference to the Store
Explanation The system cannot connect to the database
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-712002: [detail of the exception]
Explanation An exception has occurred.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-712003: Invalid input: [Message]
Explanation Unexpected behavior.
Recommended Action This is a bug. Contact Cisco TAC.
Error Message CE-CMS-4-712004: RPC to [A&D/acquirer/meta-replicator] failed
Explanation The system cannot communicate with acquisition and distribution services. Services
may be down.
Recommended Action If acquisition and distribution services are running and the problem persists,
contact Cisco TAC.
Error Message CE-CMS-4-712005: Cannot retrieve a reference to DataFeedAgent
Explanation The system cannot connect to an internal module.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-712006: [detailed message]
Explanation The system encountered problems with messaging, such as an unexpected message type
or content.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-712007: Replication Status Error
Explanation The system encountered an error in getting replication status.
Recommended Action Restart acquisition and distribution using the acquisition-distribution stop
command, and then enter the acquisition-distribution start command. If the problem persists,
reboot the Content Engine. If the problem still persists, contact Cisco TAC.
Error Message CE-CMS-4-713001: Unable to unlink file
Explanation The PCM module creates log files of changes for recovery purposes. When the current
running configuration is written to the startup configuration, these log files are cleared.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-713002: Failed to save cli config
Explanation Periodically, the management service preserves command configuration.
Recommended Action Determine if there are other errors related to this problem. Contact Cisco TAC.
Error Message CE-CMS-4-713003: Cli command failed
Explanation The command received from the CDM failed. Possible reasons could be an invalid
hostname or an invalid IP address.
Recommended Action Locate the output related to this command in the cms_* log file. Contact Cisco
TAC.
Error Message CE-CMS-4-713004: transaction log is empty in onRollbackUpdate
Explanation In some cases, the management service is unable to complete the transactions.
Recommended Action Determine if there are related problems that occurred during the same period
of time. Contact Cisco TAC.
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Error Message CE-CMS-4-713005: FAILED to clear cli config
Explanation When the management service receives a full update from the CDM, it clears existing
command settings before applying the new configuration. This operation has failed.
Recommended Action Determine if there are related problems that occurred during the same period
of time. Contact Cisco TAC.
Error Message CE-CMS-4-713006: ' Invalid property ...' or 'Invalid object...'
Explanation The object received from the CDM could not be processed.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-713007: The active field of Bandwidth is null
Explanation The system received invalid bandwidth settings from the CDM.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-713008: CfgFtpMaxttl read from dataserver has changed
size/format
Explanation The data format and code are incompatible.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-713009: CfgHttpMaxttl read from dataserver has changed
size/format
Explanation The data format and code are incompatible.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-713003: Object is null
Explanation A PCM hook executes a command that is related to a null object.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-713003: PcmHandler is null
Explanation The PCM handler is null when CMS is executing a command.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-713003: CLI string is null or blank
Explanation The APCM hook executes a null or blank command.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-713003: show running-config exits with errors.
Explanation The show running-configuration command gives an error.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-713003: some list is null.
Explanation A schema object has a null list.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-713003: Can not understand CLI: [exception]
Explanation The LCM cannot understand the command.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-713016: Error accessing PCM state file: [file name]
Explanation The system was unable to access a PCM state file.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-13017: CLI Error
Explanation The system was unable to execute a local command.
Recommended Action Make sure that the command values are valid and try again. If the problem
persists, reboot the Content Engine. If the problem still persists, contact Cisco TAC.
Error Message CE-CMS-4-713018: Sprayer Bandwidth Hook Error
Explanation The system was unable to set the sprayer bandwidth.
Recommended Action Ensure that the bandwidth settings are valid, and try again. If the problem
persists, contact Cisco TAC.
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Error Message CE-CMS-4-715001: Error setting CDNFS from CE CLI. [exception details]
Explanation The CDNFS is set to less than the quota needed for all assigned channel(s).
Recommended Action Correct the CDNFS settings and delete some channels or unassign the affected
Content Engine from some channels.
Error Message CE-CMS-4-715002: No definition for property [property name]
Explanation The configuration property is not defined.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-715003: No action for property [property name]
Explanation No action has been specified for the configuration property.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-715004: Type of a store does not support SqlConnection.
Therefore not creating DataBase VIEWs!
Explanation The store type does not support the SqlConnection. The system was unable to create
database views.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-715005: [details of the SQL exception]
Explanation An SQL exception has occurred.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-715006: IP ranges overlapped
Explanation Multiple multicast clouds are signed with overlapping IP address ranges.
Recommended Action If the error is an input error, correct the IP address so that no overlapping exists.
Error Message CE-CMS-4-715007: Drop user [user name] failed. [details of the
exception]
Explanation The system cannot drop a database user.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-715008: Failed Drop table of [table name]. [details of the
exception]
Explanation The system cannot drop a database table.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-715009: Store restore failed.
Explanation The system cannot restore the database.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-715010: Store backup failed. [details of the exception]
Explanation The system cannot backup the database.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-715011: Error while removing failed store backup. [details of
the exception]
Explanation The system was unable to remove failed store backup.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-715012: Could not create temp table for [table name]
Explanation The system was unable to create the temporary database table.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-715013: Could not create replacement table [table name]
Explanation The system was unable to create the replacement database table.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-715014: Could not re-insert data into table [table name]
Explanation The system was unable to reinsert data into the database table.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-715015: Could not drop temp table for [table name]
Explanation The system was unable to drop the temporary database table.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-715016: Sql Exec ... [sql]
Explanation The system was unable to execute the SQL.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-715017: Upgrade failed to set not null on field.
Explanation The system was unable to set NULL on a field.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-715018: Failed to create SYS_MESSAGE_LOG index
Explanation The system cannot create the index for the system message log.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-715019: PSqlStore VACUUM failed
Explanation The system cannot vacuum the database.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-715020: [details of the error]
Explanation The system was unable to assign a Content Engine to a channel.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-715021: ClusterConfig RdToClusterMap HashMap was not found
for [Cluster Config ID]
Explanation The mapping file for the cluster is missing.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-715022: Channel RdToClusterMap HashMap was not found for
[Channel ID]
Explanation The mapping file for the channel is missing.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-715023: Unable to create ExpiresRecord for RdToClusterMap:
[details of the exception]
Explanation The system was unable to create the expires record for the Content Engine assignment
to channels.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-715024: Expires record missing from store.[Channel ID] and
[Cluster Config ID]
Explanation The expires record is missing from the store.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-715025: Could not load the node.dat file
Explanation The node.dat file is either missing or is invalid.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-715026: SchemaSetup: No CdmConfig objects found while trying
to set CdmConfig Id: [node ID] active.
Explanation The system cannot find the CDM that is using the node ID.
Recommended Action Make sure the CDM is registered. If the problem persists after successful
registration, contact Cisco TAC.
Error Message CE-CMS-4-715027: SchemaSetup: Unable to find CdmConfig object for this
CDM; id: [node ID]
Explanation The system cannot find the CDM that is using the node ID.
Recommended Action Make sure the CDM is registered. If the problem persists after successful
registration, contact Cisco TAC.
Error Message CE-CMS-4-715028: Could not load the system configuration file
Explanation The system is unable to load the system configuration file.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-715029: Database doesn't exist [database file name]
Explanation The system is unable to locate the database.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-715030: Address [address] is allocated multiple times,
deallocating from CE [CE ID]
Explanation The system deallocated the Content Engine because of multiple IP addresses.
Recommended Action No action is required.
Error Message CE-CMS-4-715031: Address [address] of CE [CE ID] is not in the internal
subnet [subnet], deallocating
Explanation The system deallocated the Content Engine because of an invalid subnet.
Recommended Action No action is required.
Error Message CE-CMS-4-715032: This primary IP [primary IP] is not unique across the
system
Explanation The primary IP address set by the command is not unique across the system.
Recommended Action Correct the primary IP address so that it is unique across the system.
Error Message CE-CMS-4-715033: The CDM encountered an error while validating
configuration properties.
Explanation The system is unable to validate the configuration properties.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-715034: The CDM encountered an error while attempting to close
a database connection after validating configuration properties.
Explanation The system is unable to close a database connection after validating the configuration
properties.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-715035: The CDM encountered an error while attempting to
remove a FactoryInfo record.
Explanation The system is unable to remove factory information records while creating a new table
during the database update process. Factory information records are used for internal data tracking.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-715036: Invalid use-proxy-failover configuration; ignore
Explanation The service rule configuration for use-proxy-failover is invalid. Therefore, only the
action type was updated from the use-proxy-failover to the use-proxy.
Recommended Action Manually fix the service rule configuration. Check the syntax in
documentation.
Error Message CE-CMS-4-716001: [detail of the exception]
Explanation The system encountered an error.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716002: UpdateMonitor's consumer can not be null on
registration
Explanation The UpdateMonitors user is null on registration.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716003: UpdateMonitor's consumer can not be null on
deregistration
Explanation The UpdateMonitor user is null on deregistration.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716004: Store has more than one BoxConfig objects.
Explanation The store has more than one BoxConfig object.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716005: BoxConfig is null.
Explanation The BoxConfig object contains no information.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716006: CeUpdateMonitor:processPostCommit(): genId is null.
Explanation The CeUpdateMonitor:processPostCommit(): genId function returns no information.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-716007: Invalid value(s) inside [gStatusFile].
Explanation The system encountered invalid values in the gStatus file.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716008: Unable to remove update distribution file:
[updateFile].
Explanation The system was unable to remove the update distribution file.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716009: Unable to connect to Host [host]:[port] [exception]
Explanation The system was unable to connect to the host.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716010: Unable to generate certificate hash.
Explanation The system was unable to generate the certificate hash.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716011: Certificate hash not found: [certificateHash].
Explanation The system could not find the certificate hash.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716012: Update did not die when told to.
Explanation The system could not terminate the update when the command was given.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716013: Failed to retrieve Update after [retryTimes] times.
Can not update [status].
Explanation The system failed to retrieve an update after n attempts. The system cannot update the
status.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-716014: Error retrieving Update File. Upgrade Failed.
Explanation The system encountered an error while retrieving the update File. The upgrade
operation failed.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716015: Software Upgrade/downgrade status: [status] due to
version mismatch after box reload.
Explanation The software upgrade or downgrade operation failed because of a version mismatch
after reboot.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716016: Software Upgrade/downgrade status: [status].
Explanation This message displays the status of the software upgrade or downgrade operation.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716017: Error creating CDM IP file: [gCdmIpFilePath]
Explanation The system encountered an error while creating the CDM IP address file.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716018: Aborting s/w downgrade.
Explanation The system is terminating the software downgrade operation.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716019: Software Upgrade/Downgrade: Initiated Command + [cmd]
Explanation The system initiated the specified command during the software upgrade or downgrade
operation.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716020: Command [cmd] FAILED.
Explanation The specified command failed.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-716021: Software Upgrade/Downgrade: Initiated reload force
command
Explanation The system initiated the reload force command during a software upgrade or
downgrade operation.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716051: Cannot get host address of primary controller from
node.dat
Explanation The node.dat file does not include the IP address of the primary CDM.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716052: Cannot save the inactive CDM IP address to node.dat
Explanation The system was unable to save the node.dat file after it was modified.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716053: Error opening file NodeState.xml
Explanation The system was unable to open the file NodeState.xml for writing onto the file. A reason
could be that the disk space is full.
Recommended Action No action is required.
Error Message CE-CMS-4-716054: The number of consecutive store failure excesses
system limits (10)
Explanation The database failed more than the stipulated number of times.
Recommended Action The system will restart after this failure. If the problem persists, hard reboot
the Content Engine.
Error Message CE-CMS-4-716055: Current primary CDM activation time stamp is older
than this node's CDM time stamp.
Explanation The system clock is not synchronized with the CDM clock.
Recommended Action Synchronize this node clock with CDM clock.
Error Message CE-CMS-4-716056: Cannot decode the response from CDM.
Explanation The system could not decode the message from the CDM.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-716057: Cannot get updates from the backup Controller.
Explanation The system could not get the update from the backup controller.
Recommended Action Ensure that the backup CDM is on and is connected.
Error Message CE-CMS-4-716058: RPC Exception prevents this machine from getting
udpate from CDM.
Explanation The system could not get the update from the controller because of an RPC error.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716059: Module thread failed
Explanation The Java thread failed for an unknown reason.
Recommended Action No action is required. The Content Engine will reboot.
Error Message CE-CMS-4-716060: Failed to redirect stdout and stderr, using default
Explanation The system failed to redirect the stdout and stderr.
Recommended Action No action is required.
Error Message CE-CMS-4-716061: Unknown Configure Property
Explanation The system received an unknown configuration property from the CDM.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716062: the group property does not have parent.
Explanation The group property does not have a parent.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716063: property is a parent, but does not hold a boolean
value.
Explanation The parent property does not have a boolean value.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-716064: MAC address is null
Explanation The machine has a null MAC address.
Recommended Action Check the machine network configuration to see if the MAC address is set up.
If yes, contact Cisco TAC.
Error Message CE-CMS-4-716065: Unable to get dns name for primary interface ip.
Explanation The DNS name for the primary interface IP cannot be resolved.
Recommended Action Check the DNS server to make sure that there is an entry for the primary IP
address.
Error Message CE-CMS-4-716066: Unable to FTP file from the remote FTP server
Explanation The system is unable to transfer a file from the remote FTP server using FTP. The
problem could be because of the following reasons: the FTP server is not a valid server, the username
or password is not valid, or the file does not exist.
Recommended Action Verify the FTP server, and ensure that the username and password are correct.
Ensure that the file exists.
Error Message CE-CMS-4-716067: rpc call to ADCertMgr server failed after certain
tries.
Explanation The ADCertMgr has terminated, or the rpc encountered an error while connecting to the
ADCertMgr.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716068: Failed to read certificate from the file
Explanation The file does not contain a valid certificate.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-716069: Software Update Error
Explanation The system was unable to upgrade or downgrade the software.
Recommended Action Ensure that the upgrade parameters are valid and that the network does not have
any errors. If the problem persists, contact Cisco TAC.
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Error Message CE-CMS-4-716070: DataFeed Error
Explanation The system was unable to process a configuration update from the CDM.
Recommended Action Ensure that the network has no errors. In general, this error is transient. If not,
reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-716071: Restart Error
Explanation The system has encountered an error and a reboot is required to correct the error.
Recommended Action If the Content Engine does not reboot itself, reboot the Content Engine.
Error Message CE-CMS-4-716072: Clock mismatches between the primary CDM and this
device.
Explanation The clock on the primary CDM and the clock on the Content Engine need to be
synchronized with each other.
Recommended Action Fix the clock either on the primary CDM or on the Content Engine.
Error Message CE-CMS-4-718001: Unable to connect to dataserver
Explanation The system was unable to connect to the dataserver.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-718002: Failed to get statistics(...)
Explanation The system failed to get content services statistics from the data server.
Recommended Action Ensure that the required content service is enabled. If the service is enabled and
the corresponding show statistics command works, contact Cisco TAC.
Error Message CE-CMS-4-718003: Invalid configuration value(<configuration parameter
name>)
Explanation The management service received an incorrect configuration parameter.
Recommended Action Reenable management service and reboot the Content Engine. If the problem
persists, contact Cisco TAC.
Error Message CE-CMS-4-718004: Dataserver access error(...)
Explanation The management service was unable to get or to set the information in the data server.
Recommended Action Reenable management service and reboot the Content Engine. If the problem
persists, contact Cisco TAC.
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Error Message CE-CMS-4-718005: Unable to find syslog fifo
Explanation The management service could not open the specified pipe to syslog.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-718006: I/O error while accessing syslog fifo file
Explanation The management service could not read from the syslog FIFO file.
Recommended Action Restart the management service. If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-718007: CE [ce_id] clock is wrong or mismatch with CDM
Explanation Content Engine clock is wrong or there is a mismatch between the Content Engine and
CDM clocks.
Recommended Action Correct the Content Engine clock or the CDM clock.
Error Message CE-CMS-4-719001: Store Hook Rollback has caused an exception.
Explanation During a CMS store rollback, the system encountered an error because of a store
extension.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-719002: AConnection.rollback() Rollback in progress ...
Explanation The system, while processing a transaction, encountered an error that caused the
transaction to be rolled back.
Recommended Action No action is required.
Error Message CE-CMS-4-719003: AConnection processClose() caused the follow
exception.
Explanation The system encountered an error while closing the store connection. Verify the
exception stack trace in the log.
Recommended Action No action is required
Error Message CE-CMS-4-719004: AConnection.transactionThread not set.
Explanation A store connection was wrongly used by a processing thread.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-719005: AConnection.transactionThread not set.
Explanation A store connection was wrongly used by a processing thread.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-719006: AConnection.transactionThread not set.
Explanation A store connection was wrongly used by a processing thread.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-719007: The number of references were less than the expected.
[reference]
Explanation During object validation, the system received less than the specified number of
references.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-719008: The following number of references were found to be
invalid.. [reference]
Explanation During object validation, the system found the specified references to be invalid.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-719009: The following number of references were found to be
invalid.. [reference]
Explanation During object validation, the system found the specified references to be invalid.
[reference].
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-719010: SQL error executing command [command]
Explanation The system encountered an error when terminating the specified SQL command.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-719011: Force insert delete failed, [exception]
Explanation The system, when executing a command for the forced insertion of an object store, was
unable to delete the object.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-719012: Exception closing reallocated connection [exception]
Explanation The system encountered an error when attempting to close an old connection and
reconnect to the database.
Recommended Action This message is not an error, if the database is able to reconnect.
Error Message CE-CMS-4-719013: Failed to connect using connect string [connection]
Explanation The system is unable to connect to the database.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-719014: Trim DELETE_SINCE log failed
[exception]
Explanation The system encountered an error when maintaining the number of records in the deleted
record log.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-719015: Factory not found for [class]
Explanation The system, when reporting statistics, could not find the specified schema class factory.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-719016: Error opening log file [filename]
Explanation The system, when reporting statistics, could not open the XML log file.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-719017: Error opening log file [filename]
Explanation The system, when reporting statistics, could not open the specified XML log file.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-719018: Object was found to be modified at the end of
transaction, [objectId]
Explanation The system found the specified object in the still to be modified state at the end of a
processing transaction.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-719019: AStore.testModified() found modified object.
[objectId]
Explanation The system found the specified object in the still to be modified state at the end of a
processing transaction.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-719020: SqlConnection.commit() found object in modified
state. [objectId]
Explanation The system found the specified object in the still to be modified state at the end of a
processing transaction.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-719021: SqlConnection.rollback() Rollback in progress ...
Explanation The system encountered an error when processing a transaction. This error caused the
transaction to be rolled back.
Recommended Action No action is required.
Error Message CE-CMS-4-719022: Sql Rollback failed.
Explanation The system encountered an error processing a rollback.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-719023: Exception closing connection. [exception]
Explanation The system encountered an error when closing a connection.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-719024: Connection reallocation failed.
Explanation The system encountered an error when reallocating a connection.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-719025: SqlConnection.generateObjId Failed. [sqlcommand]
Explanation The SQL command failed when generating a new unique object ID.
Recommended Action Contact Cisco TAC.
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Content Management Service Messages
Error Message CE-CMS-4-719026: SqlConnection.generateNum Failed. [sqlcommand]
Explanation The SQL command failed when generating a new generation ID.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-719027: SQL error in [sqlcommand]
Explanation The system encountered an error when performing an SQL query.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-719028: An error occurred while writing to the database update
file log.
Explanation The system encountered an error when writing to the database upgrade or downgrade
log file.
Recommended Action Contact Cisco TAC.
Error Message Contact Cisco TAC.CE-CMS-4-719029: An error occurred while calculating
a database column type.
Explanation The system encountered an error when calculating the type of a database column in an
internal data structure.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-719030: The specified downgrade script does not support the
installed database version.
Explanation A downgrade script that does not support the currently installed database version was
invoked.
Recommended Action Download and execute a downgrade script that supports the
previously-installed software version.
Error Message CE-CMS-4-719031: Downgrade failed.
Explanation The system encountered an error occurred when processing a downgrade script. The
system log contains additional information.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-719032: Constraint Error
Explanation The system encountered an error when processing invalid input values.
Recommended Action Ensure that the input values are valid, and try again.
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Content Management Service Messages
Error Message CE-CMS-4-719033: Store Error
Explanation The system encountered an error when executing a transaction with the local data store.
Recommended Action If the problem persists, reboot the Content Engine. If the problem still persists,
contact Cisco TAC.
Error Message CE-CMS-4-719034: DeletedSince Id Class type not found, [className]
Explanation The system encountered an error when initializing the log of deleted objects.
Recommended Action No action is required.
Error Message CE-CMS-4-720001: retrieveMediaFilesInChannel: null channel; using id
= [id]
Explanation The channel assigned to the playlist does not exist.
Recommended Action No action is required.
Error Message CE-CMS-4-720002: retrieveMediaFilesInChannel: null root CE; using chid
= [chId]
Explanation The channel assigned to the playlist does not have a root Content Engine.
Recommended Action Assign a root Content Engine to the playlist and try again.
Error Message CE-CMS-4-720003: retrieveMediaFilesInChannel: null criteria
Explanation The channel assigned to the playlist does not have any criteria.
Recommended Action No action is required.
Error Message CE-CMS-4-720004: No RoutingConfigs in CDM.
Explanation The CDM database does not contain any RoutingConfig objects.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-720005: Not able to get the IP Address for node [nodeId]
Explanation The system is unable to get the IP Address for the device or the node.
Recommended Action Enter the correct IP Address of the device or the node.
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Content Management Service Messages
Error Message CE-CMS-4-720006: [detail of the error]
Explanation The system encountered an error.
Recommended Action No action is required.
Error Message CE-CMS-4-720007: [detail of the exception]
Explanation The system encountered an error.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-720008: Invalid parent config property record. UserSelectedId
[id] should be the same as sendToNodeId [id].
Explanation The parent configuration property record is invalid. The userSelectedId should match
the sendToNodeId.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-721001: [error message]
Explanation The system encountered an illegal argument error.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-721002: RMI connection failure: Rebinding
Explanation The system could not bind to the RMI. The system is trying again.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-721003: [path] is not specified in bypass set or
serviceRightsMap
Explanation The system could not find the mapping to the right service map.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-721004: Error during system initialization on attempt [n] of
[m].
Explanation The system encountered an error during system initialization.
Recommended Action If the problem persists, contact Cisco TAC.
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Content Management Service Messages
Error Message CE-CMS-4-722001: Error creating the parser
Explanation The system is unable to create a parser when executing an API.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-722002: bean lost from session, recreating
Explanation This error occurs only if the session data was lost, or the user opened multiple browsers
using the same session.
Recommended Action Close all browser windows accessing the CDM GUI. Open a new browser
window. Open only one browser window with the CDM GUI.
Error Message CE-CMS-4-722003: [detail of exception]
Explanation The system encountered an error.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-722004: [detail of error]
Explanation The system encountered an error.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-722005: Cannot receive writer
Explanation The system could not receive the writer when executing the API.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-722006: API servlet sendError() received null response
Explanation The system encountered an error when running the specified API.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-722007: Caught exception when APIs send an error [exception]
Explanation The system encountered an error when running the specified API.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-722008: [pageName] caught [exception]
Explanation The system encountered an error.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-722009: RMI error communicating with CDM: Rebinding
Explanation The system encountered an error when the UI connected to the CDM.
Recommended Action Ensure that the CMS process is running before accessing the GUI.
Error Message CE-CMS-4-722010: System command timeout error
Explanation The system encountered an error when executing a system command.
Recommended Action Ensure that there are no errors in the network, and try again. If the problem
persists, reboot the Content Engine. If the problem still persists, contact Cisco TAC.
Error Message CE-CMS-4-723001: [detail of the exception]
Explanation The system encountered an error.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-723002: Illegal NumberFormatException found for property
[key] = [value], defaulting to [default]
Explanation The number entered is invalid.
Recommended Action No action is required.
Error Message CE-CMS-4-723003: Invalid value for boolean property [key] = [value]
Explanation The boolean value entered is invalid.
Recommended Action No action is required.
Error Message CE-CMS-4-723004: IP_SOURCE_ADDR does not resolve to an IP address
Explanation The IP address entered is invalid.
Recommended Action Correct the IP address.
Error Message CE-CMS-4-723005: Missing environment variable CISCO_HOME
Explanation The environment variable is not set up correctly.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-723006: Missing environment variable NODE_TYPE
Explanation The environment variable is not set up correctly.
Recommended Action Contact Cisco TAC.
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Error Message CE-CMS-4-723007: [command] passed timeout of [# of seconds], killing.
Explanation The system could not execute the command within the specified period.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-723008: Exited badly [command] [exit value]
Explanation The command did not execute correctly.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-723009: Unable to read seed from [random File] more than [#
of bytes] bytes
Explanation The system encountered an error when getting a seed for random numbers.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-723010: [details of the SAX exception]
Explanation The system encountered a SAX error.
Recommended Action Contact Cisco TAC.
Error Message CE-CMS-4-723011: Monitoring API Error
Explanation The system encountered an error when providing the monitoring statistics.
Recommended Action Ensure that the parameters for getting the monitoring statistics are correct, and
try again. If the problem persists, reboot the Content Engine.
Error Message CE-CMS-4-723012: Thread safety release
Explanation An internal thread locking check failed, but the system was able to recover by releasing
the lock.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-CMS-4-725001: Showing running config returns an error
Explanation The show running config command returns an error when doing the LCM.
Recommended Action Contact Cisco TAC.
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Common Extended Data Manager Messages
Error Message CE-CMS-4-725002: LCM Error
Explanation The system encountered an error when processing the local configuration changes on
the device.
Recommended Action Ensure that the settings are valid, and try again. If the problem persists, reboot
the Content Engine. If the problem still persists, contact Cisco TAC.
CMS-7
Error Message CE-CMS-7-700000: <message>
Explanation The system has encountered an error.
Recommended Action No action is required.
Common Extended Data Manager Messages
This section contains common extended data manager (EDM) messages.
COMMONEDM-4
Error Message CE-COMMONEDM-4-185000: register_verifier: ver reg err (ret = [error
number]).
Explanation The common EDM could not register its verifier with the data server.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-COMMONEDM-4-185001: register_notifier: notifier reg err (ret
=[error number]).
Explanation The common EDM could not register its notifier with the data server
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-COMMONEDM-4-185002: get verification info err (ret=[error number]).
Explanation The common EDM could not get information from the data server in the verifier.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
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Content Routing Messages
Error Message CE-COMMONEDM-4-185003: get notification info err (ret=[error number]).
Explanation The common EDM could not get information from the data server in the notifier.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-COMMONEDM-4-185004: could not create /tmp/syslogd_cw2kmode (ret =
[errorcode], [description]).
Explanation The common EDM could not create the specified flag file. The CiscoWorks 2000 mode
of syslogd will remain unchanged.
Recommended Action Attempt to enable and disable the CiscoWorks 2000 mode again. If the problem
persists, contact Cisco TAC.
Error Message CE-COMMONEDM-4-185005: could not unlink /tmp/syslogd_cw2kmode (ret =
[errorcode], [description)].
Explanation The common EDM could not unlink the specified flag file. The CiscoWorks 2000 mode
of syslogd will remain unchanged.
Recommended Action Attempt to enable and disable the CiscoWorks 2000 mode again. If the problem
persists, contact Cisco TAC.
Error Message CE-COMMONEDM-4-185006: could not open /tmp/syslogd_cw2k_timezone for
writing (ret=[errorcode], [description]).
Explanation The common EDM could open the timezone information file. The timezone information
used by syslogd will remain unchanged.
Recommended Action Attempt to change the timezone information again. If the problem persists,
contact Cisco TAC.
Error Message CE-COMMONEDM-4-185007: could not write to /tmp/syslogd_cw2k_timezone.
Explanation The common EDM could not write to the timezone information file. The timezone
information used by syslogd will remain unchanged.
Recommended Action Attempt to change the timezone information again. If the problem persists,
contact Cisco TAC.
Content Routing Messages
This section contains content routing messages.
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CR-3
Error Message CE-CR-3-180101: Memory allocation failure.
Explanation The content routing module failed to allocate memory from the system. This failure can
cause the content routing module to function improperly and may affect other software modules in
the system. This message appears whenever a memory allocation failure of the content routing
module occurs. This problem can be caused by a software error and requires investigation. The
system should reboot the content routing module if a crash occurs and reboot the Content Engine,
if necessary.
Recommended Action Enter the show process memory command to confirm that the system memory
has been used up. Rebooting the system provides an immediate workaround in most cases. To help
debug this problem, collect the output of the show content routing route, show statistics
content-routing all, and show process memory commands. Also, enable debug logging by entering
the debug content-routing all, and logging disk priority debug commands for a while, when this
problem occurs. Send the output of commands and all syslog files to Cisco TAC for further analysis.
Error Message CE-CR-3-180301: Failed to open a connection to the data server after
<num> tries.
Explanation The content routing module could not communicate with the data server module that
stores system-wide configuration data. This can cause commands related to content routing to fail,
including the show content-routing*, clear statistics content-routing*, show statistics
content-routing*, and debug content-routing * commands. This message requires immediate
attention and appears only when the content routing module starts up.
Recommended Action Send all syslog files to Cisco TAC for further analysis.
Error Message CE-CR-3-180303: Failed to register notifications at <string> <string>.
Explanation The content routing module has failed to register with the data server to be notified
when any of the debug content-routing commands are executed. After this message appears, the
content routing module keeps trying to register once every 60 seconds. This message occurs only
when the content routing module starts up. This message is a notice level message if the problem
occurs fewer than five times and is escalated to an error level message if it occurs more than five
times. Ignoring this error message can cause failure of the debug content-routing commands.
Recommended Action Restarting the node provides a temporary workaround. Send all syslog files to
Cisco TAC for further analysis.
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Content Routing Messages
Error Message CE-CR-3-180305: Failed to receive notifications from the data server
at <string> - <string>.
Explanation The content routing module has failed to receive data from the data server when the
debug content-routing commands were executed. This error message appears when the debug
content-routing commands are executed and an error occurs in the communication process. If this
message appears only occasionally, it is an informational message. Otherwise, its appearance
requires investigation, and the debug content-routing commands will always fail.
Recommended Action If the debug content-routing commands always fail, rebooting the system
should provide a temporary workaround. Send all syslog files to Cisco TAC for further analysis.
Error Message CE-CR-3-180306: Failed to create thread at <string>.
Explanation The content routing module has failed to create a thread. This message appears
whenever the content routing module starts up and fails to create a thread. This error can
significantly affect normal functioning of the content routing module and requires immediate
attention.
Recommended Action Rebooting the system may provide a temporary workaround. Send all syslog
log files to Cisco TAC for further analysis.
Error Message CE-CR-3-180311: Failed to get CLI action information from data server
at <string> - <string>.
Explanation The content routing module has failed to receive data from the data server when
executing content routing-related commands other than the debug content-routing commands. This
message appears whenever a single content routing-related command other than the debug
content-routing command is executed and there is an error in communication. If this message
appears only occasionally, it is an information level message. Otherwise, its appearance requires
investigation, and content routing-related commands other than the debug content-routing
commands will always fail.
Recommended Action If content routing-related commands other than the debug content-routing
commands always fail, rebooting the system should provide a temporary workaround. Send the
output of the show process memory command and all syslog files to Cisco TAC for further analysis.
Error Message CE-CR-3-180312: Failed to build response to data server at <string> <string>.
Explanation The content routing module has failed to build a response to the data server when
executing content routing-related commands other than the debug content-routing commands. This
message appears whenever a content-routing related command, other than the debug
content-routing command, is executed and an error occurs in building a response. If this message
appears only occasionally, it is an informational message. Otherwise, its appearance requires
investigation, and content routing-related commands other than the debug content-routing
commands will always fail.
Recommended Action If content routing-related commands other than the debug content-routing
commands always fail, rebooting the system should provide a temporary workaround. Send the
output of the show process memory command and all syslog files to Cisco TAC for further analysis.
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Content Routing Messages
Error Message CE-CR-3-180313: Failed to send response to data server at <string> <string>.
Explanation The content routing module has failed to send a response to the data server when
executing content routing-related commands other than the debug content-routing commands. This
message appears whenever a single content routing-related command other than the debug
content-routing command is executed and an error occurs in responding to the data server. This
error message is informational if it occurs only occasionally. Otherwise, its appearance requires
investigation, and content routing-related commands other than debug content-routing will always
fail.
Recommended Action If content routing-related commands other than the debug content-routing
commands always fail, rebooting the system should provide a temporary workaround. Send the
output of the show process memory command and all syslog files to Cisco TAC for further analysis.
CR-4
Error Message CE-CR-4-180304: Failed to unregister notifications.
Explanation The content routing module has failed to unregister from the data server to be notified
when the debug content-routing* commands are executed. This error message occurs when the
content routing module exits or when it tries to reregister after a communication error has occurred.
Recommended Action No serious consequences result from this error. Send all syslog files to Cisco
TAC for further analysis if some content routing commands cannot be executed.
Error Message CE-CR-4-180307: Failed to free resources at <string> - <string>.
Explanation The content routing module has failed to free resources when executing the debug
content-routing commands. This message appears every time the debug content-routing
commands are executed. The message may indicate failure of those commands and may affect
subsequent execution of other content routing-related commands.
Recommended Action Rebooting the system may provide a temporary workaround. Send the output
of the show process memory and all syslog files to Cisco TAC for further analysis.
Error Message CE-CR-4-180308: Failed to receive entire message at <string> <string>.
Explanation The content routing module has failed to receive data from the data server when
executing commands related to content routing. This message appears whenever content
routing-related commands are executed. This may indicate failure of the commands and may affect
subsequent execution of other content routing-related commands.
Recommended Action Rebooting the system may be a temporary workaround. Send the output of the
show process memory command and all syslog files to Cisco TAC for further analysis.
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Content Routing Messages
Error Message CE-CR-4-180202: Content Engine '<ce name>' is down (keepalives have
stopped).
Explanation The content routing module has stopped receiving keepalives from the Content Engine
specified in the message. The liveness state of the Content Engine changed to 'down' as a result, and
no client requests will be routed to it until the content routing module once again receives keepalives
from the Content Engine. This message is notice level only and should appear whenever notice level
logging is enabled and a Content Engine state change occurs because the content routing module
stops receiving keepalives from the Content Engine.
Recommended Action Check the network connectivity between the Content Engine and the Content
Router. Use a sniffer network analyzer to verify that DNS traffic is passing from the Content Engine
to the Content Router and is successfully received by the Content Router. If the connectivity is
satisfactory, check the state of the Content Engine on the Content Distribution Manager GUI to see
if it is online and check the Content Distribution Manager syslog to look for messages that might
indicate why the Content Engine went down. Finally, enter the show process memory command on
the Content Engine to see if the crka-start.pl process is running. If you can find no reason for the
error message, send all syslog information on the Content Engine and the output of the show cms
info and show cms database content xml commands to Cisco TAC for further assistance.
Error Message CE-CR-4-180302: Failed to close a connection to the data server at
<string> <string>.
Explanation The content routing module has failed to close a connection to the data server. This
message appears only if the content routing module fails to close a connection to the data server. No
serious consequences result from this error.
Recommended Action Send all syslog files to Cisco TAC for further analysis if some content routing-
related commands cannot be executed.
Error Message CE-CR-4-180310: Failed to unregister from data server at <string> <string>.
Explanation The content routing module has failed to unregister from the data server for content
routing-related commands other than the debug content-routing commands. This error message
appears when the content routing module exits or when it tries to reregister after a communication
error.
Recommended Action No serious consequences result from this error. Send the output of the show
process memory command and all syslog files to Cisco TAC for further analysis.
CR-5
Error Message CE-CR-5-180102: Routing table has been rebuilt.
Explanation The routing table of the content routing module has been rebuilt because of
configuration changes. This message is informational only and should appear whenever a
configuration change has occurred and information level logging is enabled.
Recommended Action No action is required.
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Cisco Streaming Engine Messages
Error Message CE-CR-5-180201: Content Engine '<ce name>' is up (keepalives have
Started or resumed).
Explanation The Content routing module has started to receive keepalives from the Content Engine
specified in the message. The liveness state of the Content Engine has changed as a result. This
message is informational only and should appear whenever keepalives are received that cause a
change in the liveness state and when information level logging is enabled.
Recommended Action No action is required.
Error Message CE-CR-5-180309: Failed to register to with data server - <string>.
Explanation The content routing module has failed to register with the data server for content
routing-related commands other than the debug content-routing commands. The content routing
module then tries to register once every 60 seconds. This message appears only when the content
routing module starts up. This message should be treated as a notice level message if it appears fewer
than five times. It should be escalated to a critical level message if it appears more than five times
in a row. Ignoring this error message can cause content routing-related commands other than the
debug content-routing commands to fail.
Recommended Action Rebooting the system may provide a temporary workaround. Send the output
of the show process memory command and all syslog files to Cisco TAC for further analysis.
Error Message CE-CR-5-180314: Receive a content routing API request in wrong format:
<string>.
Explanation The content routing module has received a content routing API request in the wrong
format. The detail will be given at the end of the message. This message appears whenever the
content routing API feature is enabled on the Content Router and a content routing API request in
the wrong format is received. This message is informational only.
Recommended Action Verify the format of the content routing API request. The Content Router
functions correctly even when this message appears.
Cisco Streaming Engine Messages
This section contains Cisco streaming engine messages.
CSE-2
Error Message CE-CSE-2-632000: [Procedure] - System call error: <system call name>
<err msg>
Explanation A system call failed. The system might have an error.
Recommended Action If the problem occurs periodically, it can be ignored. If it occurs frequently,
contact Cisco TAC.
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CSE-3
Error Message CE-CSE-3-633000: [Procedure] - Unable to establish connection with the
Data Server <error_message>
Explanation The system failed to establish a connection with the data server.
Recommended Action If the problem occurs periodically, it can be ignored. If it occurs frequently,
contact Cisco TAC.
Error Message CE-CSE-3-633001: [Procedure] - Unable to release the connection with
the Data Server <error_message>
Explanation The system failed to release the connection with the data server.
Recommended Action If the problem occurs periodically, it can be ignored. If it occurs frequently,
contact Cisco TAC.
Error Message CE-CSE-3-633002: [Procedure] - Failed to receive message from the Data
Server <error_message>
Explanation The system failed to receive the message from the data server.
Recommended Action If the problem occurs periodically, it can be ignored. If it occurs frequently,
contact Cisco TAC.
Error Message CE-CSE-3-633003: [Procedure] - Failed to get information from EDM
<error_message>
Explanation The system failed to get information from the Extended Data Manager.
Recommended Action If the problem occurs periodically, it can be ignored. If it occurs frequently,
contact Cisco TAC.
Error Message CE-CSE-3-633004: [Procedure] - Failed to send acknowledgment to the
Data Server <error_message>
Explanation The system failed to send the acknowledgment for the information received from the
data server.
Recommended Action If the problem occurs periodically, it can be ignored. If it occurs frequently,
contact Cisco TAC.
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Error Message CE-CSE-3-633005: [Procedure] - Failed to register with Data Manager
<error_message>
Explanation The system failed to register with the EDM.
Recommended Action If the problem occurs periodically, it can be ignored. If it occurs frequently,
contact Cisco TAC.
Error Message CE-CSE-3-633006: [Procedure] - Failed to unregister Data Manager
<error_message>
Explanation The system failed to unregister with the EDM.
Recommended Action If the problem occurs periodically, it can be ignored. If it occurs frequently,
contact Cisco TAC.
Error Message CE-CSE-3-633007: [Procedure] - Failed to release the resource acquired
by the Data Server <error_message>
Explanation The system failed to unregister with the EDM.
Recommended Action If the problem occurs periodically, it can be ignored. If it occurs frequently,
contact Cisco TAC.
Error Message CE-CSE-3-633008: [Procedure] - read event failed <error_message>
Explanation A read event failed.
Recommended Action If the problem occurs periodically, it can be ignored. If it occurs frequently,
contact Cisco TAC.
Error Message CE-CSE-3-633009: [Procedure] CSE received error code <error_message>
Explanation The system failed to serve the request by the Cisco Streaming Engine.
Recommended Action Attempt the request again. If the service fails, contact Cisco TAC.
Error Message CE-CSE-3-633010: [Procedure] Failed to get Cisco Streaming Engine
Configuration <error_message>
Explanation The system failed to configure the Cisco Streaming Engine.
Recommended Action Attempt the command again. If the problem occurs frequently, contact Cisco
TAC.
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Cisco Streaming Engine Messages
Error Message CE-CSE-3-633011: [Procedure] Failed to set Cisco Streaming Engine
bandwidth <bw> <error_message>
Explanation The system failed to the change the bandwidth configuration of the Cisco Streaming
Engine.
Recommended Action Attempt the command again. If the problem occurs frequently, contact Cisco
TAC.
Error Message CE-CSE-3-633012: [Procedure] Failed to start Cisco Streaming Engine
<error_message>
Explanation The system encountered an error when starting the Cisco Streaming Engine.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-CSE-3-633013: [Procedure] Failed to stop Cisco Streaming Ennui
<error_message>
Explanation The system encountered an error when stopping the Cisco Streaming Engine.
Recommended Action Attempt the command again. If the problem occurs frequently, contact Cisco
TAC.
Error Message CE-CSE-3-633014: [Procedure] Failed to set accesslog filename variable
in temp file <error_message>
Explanation The system was unable to set the accesslog filename in the temp file.
Recommended Action Attempt the command again. If the problem occurs frequently, contact Cisco
TAC.
Error Message CE-CSE-3-633015: [Procedure] Failed to move temp file with accesslog
filename to configuration file <error_message>
Explanation The system failed to move the temp file to the configuration file.
Recommended Action Attempt the command again. If the problem occurs frequently, contact Cisco
TAC.
Error Message CE-CSE-3-633016: [Procedure] Failed to build EDM/verification ACK
<error_mesg>
Explanation The system failed to build the verification or the EDM acknowledgment.
Recommended Action Attempt the command again. If the problem occurs frequently, contact Cisco
TAC.
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Debug Messages
CSE-6
Error Message CE-CSE-6-636000: [Procedure] Cisco Streaming Engine Started
Explanation The Cisco Streaming Engine started and is running.
Recommended Action No action is required.
Error Message CE-CSE-6-636001: [Procedure] Cisco Streaming Engine Stopped
Explanation The Cisco Streaming Engine stopped.
Recommended Action No action is required.
CSE-7
Error Message CE-CSE-7-637000: [Cisco Streaming Engine CLI bin Debug]
Explanation This is a debug message for the Cisco Streaming Engine.
Recommended Action No action is required.
Debug Messages
This section contains debug messages.
DDBG-7
Error Message CE-DDBG-7-899998: [Description]
Explanation These are debug messages generated by various modules.
Recommended Action No action is required.
Dynamic Host Configuration Protocol Client Messages
This section contains Dynamic Host Configuration Protocol client messages.
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DHCP-n
Note
When no severity level exists, the actual number for the severity level is generated at run time and
determined by the condition that generated the error.
Error Message CE-DHCP-n-191000: Description.
Explanation These messages are generated by the DHCP client.
Recommended Action If high priority error messages occur frequently, contact Cisco TAC.
DHCP-3
Error Message CE-DHCP-3-191011:
get default dhcp interface.
disk_check_io(<device>): open (<error>) Failed to
Explanation The system, by default, enables DHCP on the first interface and the software failed to
connect to the first interface on the system.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-DHCP-3-191013:
(num,num)
Failed to enable DHCP on the default interface
Explanation The system failed while trying to enable DHCP on the first interface.
Recommended Action Check if the cable is connected and a DHCP server is available on the network.
If the problem persists, contact Cisco TAC.
DHCP-5
Error Message CE-DHCP-5-191010: Default dhcp interface is already configured.
Skipping dhcp configuration
Explanation The system found that the interface on which the DHCP should be enabled by default,
has already been configured. The system failed to enable DHCP.
Recommended Action No action is required.
Error Message CE-DHCP-5-191012: DHCP enabled on the default interface.
Explanation The system enabled DHCP on the fist interface of the system.
Recommended Action No action is required.
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Disk Messages
This section contains disk messages.
DISK-0
Error Message CE-DISK-0-200015: First disk %s has problems. You need to check cable
or replace it, then run “disk recover” command from CLI and re-install software.
Explanation This message indicates the possibility of a faulty disk00.
Recommended Action Replace disk00. Enter the disk recover command. Reinstall the software.
Error Message CE-DISK-0-200024: First disk not in standard configuration. Run 'disk
recover' command and re-install software.
Explanation The first disk does not have the correct partition configuration.
Recommended Action Enter the disk recover command, and reinstall the software.
Error Message CE-DISK-0-200029: disk00 is having serious problems. Reloading ...
Explanation The disk00 or the disk drive that has SYSFS is faulty. The system rebooted
automatically.
Recommended Action Replace the drive and enter the disk recover or disk configure commands. You
may also need to reinstall the software.
Error Message CE-DISK-0-200032: First disk <name> is marked as bad.
Explanation The first disk drive (usually disk00) has been marked as faulty and is not used by the
software. The device will lose most of its function without the first disk drive.
Recommended Action Enter the disk mark command to bring the disk drive online, provided there is
no hardware error. See CE-DISK-0-200015 if there is hardware problem.
DISK-1
Error Message CE-DISK-1-200001: disk_check_io(): fork failed (<error>).
Explanation The fork() function failed. The system is unstable.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
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Disk Messages
Error Message CE-DISK-1-200035: One or more disk partitions have severe file system
problem. Please reload the system to recover from this failure.
Explanation A disk has a serious, but recoverable file system-related problem.
Recommended Action Reboot the system.
Error Message CE-DISK-1-200036: <num> disks have failed. Please check syslog for more
information.
Explanation One or more disks have failed.
Recommended Action Follow these steps in the given order until one of them solves the problem:
1. Scan for errors (using the command, disk scan-errors <disk>).
2. Reformat the disk (using the command, disk reformat <disk>).
3. Replace the drive.
DISK-2
Error Message CE-DISK-2-200002: disk_check_io(<device>): open (<error>).
Explanation A disk could be faulty.
Recommended Action Enter the show disks details command to identify the faulty disk, and replace
the disk.
Error Message CE-DISK-2-200003: disk_check_io(<device>): seek (<error>).
Explanation A disk could be faulty.
Recommended Action Enter the show disks details command to identify the faulty disk, and replace
the disk.
Error Message CE-DISK-2-200004: disk_check_io(<device>): read (<error>).
Explanation A disk could be faulty.
Recommended Action Enter the show disks details command to identify the faulty disk, and replace
the disk.
Error Message CE-DISK-2-200005: disk_check_io(<device>): bad disk.
Explanation A disk could be faulty.
Recommended Action Enter the show disks details command to identify the faulty disk, and replace
the disk.
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Disk Messages
Error Message CE-DISK-2-200006: disk_check_io(<device>): waitpid (<error>).
Explanation A disk could be faulty. Disk operation does not execute.
Recommended Action Enter the show disks details command to identify the faulty disk, and replace
the disk.
Error Message CE-DISK-2-200008: <diskname> is bad. Check cable or replace it.
Explanation A disk could be faulty.
Recommended Action Replace the faulty disk. Reinstall the software if the faulty disk is disk00.
Error Message CE-DISK-2-200009: read signature: open device failed: <device>
<error>.
Explanation A disk could be faulty.
Recommended Action Enter the show disks details command to identify the faulty disk. Replace the
faulty disk. Reinstall the software if the faulty disk is disk00.
Error Message CE-DISK-2-200010: read signature: seek device failed: <device>
<error>.
Explanation A disk could be faulty.
Recommended Action Enter the show disks details command to identify the faulty disk. Replace the
faulty disk. Reinstall the software if the faulty disk is disk00.
Error Message CE-DISK-2-200011: read signature: read device failed: <device>
<error>.
Explanation A disk could be faulty.
Recommended Action Enter the show disks details command to identify the faulty disk. Replace the
faulty disk. Reinstall the software if the faulty disk is disk00.
Error Message CE-DISK-2-200012: write signature: open device failed: <device>
error>.
Explanation A disk could be faulty.
Recommended Action Enter the show disks details command to identify the faulty disk. Replace the
faulty disk. Reinstall the software if the faulty disk is disk00.
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Disk Messages
Error Message CE-DISK-2-200013: write signature: seek device failed: <device>
<error>.
Explanation A disk could be faulty.
Recommended Action Enter the show disks details command to identify the faulty disk. Replace the
faulty disk. Reinstall the software if the faulty disk is disk00.
Error Message CE-DISK-2-200014: write signature: write device failed: <device>
<error>.
Explanation A disk could be faulty.
Recommended Action Enter the show disks details command to identify the faulty disk. Replace the
faulty disk. Reinstall the software if the faulty disk is disk00.
Error Message CE-DISK-2-200018: Can not create log directory <dir>: <error>.
Explanation The system could not create the necessary directory.
Recommended Action Contact Cisco TAC.
Error Message CE-DISK-2-200019: Can not create log export directory <dir>: <error>.
Explanation The system could not create the necessary directory.
Recommended Action Contact Cisco TAC.
Error Message CE-DISK-2-200020: Can not symlink from <dir> to <dir>: <error>.
Explanation The system could not create the symlink directory.
Recommended Action Contact Cisco TAC.
Error Message CE-DISK-2-200021: Can not create crash directory <dir>: <error>.
Explanation The system could not create the necessary directory.
Recommended Action Contact Cisco TAC.
Error Message CE-DISK-2-200027: PERC logical drive XX has problems.
Explanation RAID5 logical drive on CDM4650 has an error.
Recommended Action Check the message 200028 to locate the physical drive and replace it. Enter the
build command.
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Disk Messages
Error Message CE-DISK-2-200028: PERC bad physical drive(s): Adp-00(Ch-X Id-XX):
TO-XX,Thr-XXX,Par-XXX SCSI- [XX].
Explanation The RAID5 physical drive has an error. This message always appears with the message
200027. 200027 identifies the logical drive number while 200028 identifies the physical drive slot.
Recommended Action Replace the drive and enter the raid rebuild command.
Error Message CE-DISK-2-200030: diskXX is having serious problems. Won't use it after
reboot.
Explanation DiskXX is faulty. The disk is marked as faulty and will not be used after reboot.
Recommended Action Replace drive and enter the disk add or disk configure commands.
Error Message CE-DISK-2-200031: There appear to be no SYSFS filesystem(s) present on
this system. Software requires SYSFS for transaction logging and certain other
features, and also for logging of internal status information. Please use “disk
configure” or, if applicable, use the CDM GUI to configure SYSFS disk space for
this system.
Explanation The system has encountered an error.
Recommended Action Enter the disk configure command.
Error Message CE-DISK-2-200033: <text>.
Explanation The system has encountered an error.
Recommended Action No action is required.
Error Message CE-DISK-2-200037: open (<file_name>): <error>.
Explanation The system failed to open one of the critical files that maintains disk quota information
for some applications.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-DISK-2-200039: fopen (/etc/fsinfo.new): <error>,
rename(/etc/fsinfo.new, /etc/fsinfo): <error>, cannot create /etc/fsinfo.new:
<error>.
Explanation The system failed to open one of the critical files that maintains the file system space
allocation information.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
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Disk Messages
Error Message CE-DISK-2-200040: handle_unuse_filesystem: fork(): <error>.
Explanation The system failed to fork a process that stops applications from using a specified file
system.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-DISK-2-200041: filesystem_server: fs_svr_init() failed.
Explanation A critical system program failed to initialize.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-DISK-2-200042: statfs('<path>'): <error>.
Explanation The system failed to retrieve the size of the specified file.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
DISK-3
Error Message CE-DISK-3-200017: ruby_disk: physical disk setup appears to have
changed not effecting 'disk config' changes.
Explanation The system does not use allocation data, created by the disk configure command
because the disk setup has changed.
Recommended Action Enter the disk configure command again.
Error Message CE-DISK-3-200022: Unknown disk-layout: sw=<num>, swstore=<num>,
swap=<num>.
Explanation The system is unable to handle the partition layout.
Recommended Action Contact Cisco TAC.
Error Message CE-DISK-3-200023: Unknown acns5 disk layout: sw=<num>, swstore=<num>,
swap=<num> state=<num>.
Explanation The system is unable to handle the partition layout.
Recommended Action Contact Cisco TAC.
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Disk Messages
Error Message CE-DISK-3-200034: <text>.
Explanation The system encountered a memory allocation error.
Recommended Action If system behavior is not as expected or is deficient in some manner, contact
Cisco TAC.
Error Message CE-DISK-3-200038: assign_fs_space(): internal error, static_mediafs is
set, should not be called.
Explanation A part of the code that should get called only when mediafs is configured to use unused
cdnfs space, got invoked even though space for mediafs is allocated statically.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-DISK-3-200043: ver_channel_quota.c:verify: v->new_len = <num>,
expected <num>.
Explanation An internal check, for the size of the variables failed.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-DISK-3-200044: ver_channel_quota.c:verify: ruby_disk fsc
setquotasum <num> returned <num>.
Explanation The system failed to adjust the file system allocation based on the channel quota or the
subscription change.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
DISK-4
Error Message CE-DISK-4-200016: ruby_disk: allocation data corrupted <magic>
<version> < magic 2>.
Explanation Allocation data, created by the disk configure command is corrupted.
Recommended Action Enter the disk configure command again. If the problem persists, contact
Cisco TAC.
Error Message CE-DISK-4-200025: diskXX is too small <size>MB (<size>MB is needed).
Explanation The capacity of the specified disk is less than 2GB. This is usually because the fiber
channel configuration is not set correctly.
Recommended Action Replace with a Cisco disk if the specified disk is a direct attached disk and not
a Cisco disk. Reconfigure fiber channel with size > 2GB if it is an FC disk.
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DISK-5
Error Message CE-DISK-5-200026:' Disk configure' command has been [issued|canceled].
Explanation The disk configuration command has been issued or canceled.
Recommended Action No action is required.
DISK-6
Error Message CE-DISK-6-200007: disk_check_io(<device>): waitpid (<error>).
Explanation This message is informational.
Recommended Action No action is required.
Distribution Messages
This section contains distribution messages.
DIST-2
Error Message CE-DIST-2-210000: metadata sender failed in database operations:
[failure description]
Explanation The system encountered a critical database error in the meta sender operations.
Recommended Action The metasender service will be restarted automatically. If the problem persists,
reboot the Content Engine. If the problem still persists, contact Cisco TAC.
Error Message CE-DIST-2-210001: metadata sender failed in channel table operations:
[failure description]
Explanation The system encountered a critical error in meta sender operations on the channel table.
Recommended Action The metasender service will be restarted automatically. Collect technical
support information, and contact Cisco TAC.
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Distribution Messages
Error Message CE-DIST-2-210002: metadata sender failed in system calls: [failure
description]
Explanation The system encountered a critical error when the meta sender made systems calls (for
example, select).
Recommended Action The metasender service will be restarted automatically. Collect technical
support information, and contact Cisco TAC.
Error Message CE-DIST-2-210003: metadata sender failed in initialization : [failure
description]
Explanation The system encountered a critical error during meta sender initialization.
Recommended Action The metasender service will be restarted automatically. Collect technical
support information, and contact Cisco TAC.
Error Message CE-DIST-2-211000: metadata receiver failed in database operations:
[failure description]
Explanation The system encountered a critical database error during meta receiver operations.
Recommended Action The meta receiver service will be restarted automatically. If the problem
persists, reboot the Content Engine. If the problem still persists, contact Cisco TAC.
Error Message CE-DIST-2-211001: metadata receiver failed in uns operations: [failure
description]
Explanation The system encountered a critical UNS error during metadata operations.
Recommended Action The meta receiver service will be restarted automatically. Collect technical
support information, and contact Cisco TAC.
Error Message CE-DIST-2-211002: metadata receiver failed in system calls: [failure
description]
Explanation The system encountered a critical system call error during meta receiver operations.
Recommended Action The meta receiver service will be restarted automatically. Collect technical
support information, and contact Cisco TAC.
Error Message CE-DIST-2-211003: metadata receiver failed in initialization: [failure
description]
Explanation The system encountered a critical error during the meta sender starting phase.
Recommended Action The meta receiver service will be restarted automatically. Collect technical
support information, and contact Cisco TAC.
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Distribution Messages
Error Message CE-DIST-2-211004: metadata receiver full reload failed:
error[error_no] channel_id[channel_id] | root_ce_id[root_ce_id]
root_ce_uid[root_ce_uid]
Explanation The metadata receiver failed to fully reload the specified channel from the root Content
Engine.
Recommended Action The meta receiver service will be restarted automatically. Collect technical
support information, and contact Cisco TAC.
Error Message CE-DIST-2-211005: metadata receiver saw inconsistent gen id in
replication [req/claimed/max gen ids].
Explanation The metadata receiver generated inconsistent IDs during meta data replication.
Recommended Action The meta receiver service will be restarted automatically. Collect technical
support information, and contact Cisco TAC.
Error Message CE-DIST-2-211006: metadata receiver failed since number of job in sync
queue exceeded maximum limit.
Explanation The metadata receiver failed because of a large number of jobs in the sync queue.
Recommended Action The meta receiver service will be restarted automatically. Collect technical
support information, and contact Cisco TAC.
Error Message CE-DIST-2-212000: unicast sender failed in database operations:
[failure description]
Explanation The unicast data sender service encountered a critical database error.
Recommended Action Enter the cms database maintenance command. If the problem persists,
reboot the Content Engine. If the problem still persists, contact Cisco TAC.
Error Message CE-DIST-2-212001: unicast sender failed in semaphore operations:
[failure description]
Explanation The unicast data sender service encountered a critical error in the semaphore or mutex
deployment for its internal data structure.
Recommended Action Enter the acquisition-distribution stop and acquisition-distribution start
commands and check the syslogs. If the problem persists, contact Cisco TAC.
Error Message CE-DIST-2-212002: unicast sender failed in uns operations: [failure
description]
Explanation The unicast data sender service encountered a critical error in UNS operations.
Recommended Action Enter the cdnfs cleanup start command. If the problem persists, contact Cisco
TAC.
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Distribution Messages
Error Message CE-DIST-2-212003: unicast sender failed in bandwidth operations:
[failure description]
Explanation The unicast data sender service countered a critical error in bandwidth control.
Recommended Action Contact Cisco TAC.
Error Message CE-DIST-2-212004: unicast sender failed in apache operations: [failure
description]
Explanation The unicast data sender service encountered a critical error in the HTTP server library.
Recommended Action Enter the acquisition-distribution stop and acquisition-distribution start
commands and check the syslogs. If the problem persists, contact Cisco TAC.
Error Message CE-DIST-2-213000: unicast receiver failed in database operations:
[failure description]
Explanation The unicast data receiver service encountered a critical error in database operations.
Recommended Action Enter the cms database maintenance command. If the problem persists,
reboot the Content Engine. If the problem still persists, contact Cisco TAC.
Error Message CE-DIST-2-213001: unicast receiver failed in uns operations: [failure
description]
Explanation The unicast data receiver service encountered a critical error in UNS operations.
Recommended Action Enter the cdnfs cleanup start commands. If the problem persists, contact
Cisco TAC.
Error Message CE-DIST-2-213002: unicast receiver failed in system calls: [failure
description]
Explanation The unicast data receiver service encountered a critical error in system calls (select/rpc).
Recommended Action Enter the acquisition-distribution stop and acquisition-distribution start
commands and check the syslogs. If the problem persists, contact Cisco TAC
Error Message CE-DIST-2-213003: unicast receiver failed in bandwidth control:
[failure description]
Explanation The unicast data receiver service encountered a critical error in bandwidth control.
Recommended Action Enter the acquisition-distribution stop and acquisition-distribution start
commands and check the syslogs. If the problem persists, contact Cisco TAC.
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Distribution Messages
Error Message CE-DIST-2-213004: unicast receiver failed in HT operations: [failure
description]
Explanation The unicast data receiver service encountered a critical error in the HTTP client library.
Recommended Action Enter the acquisition-distribution stop and acquisition-distribution start
commands and check the syslogs. If the problem persists, contact Cisco TAC.
Error Message CE-DIST-2-213005: multicast receiver lose multicast connectivity:
[failure description]
Explanation The multicast receiver did not receive advertisements or heartbeats for more than 30
minutes. It disabled NACK to the multicast sender. The reason for this error could be multicast
networking problem between the sender and receiver.
Recommended Action Enter the multicast connectivity-test command to verify multicast
connectivity loss, then fix the multicast networking problem for the receiver Content Engine.
Error Message CE-DIST-2-215000: multicast sender failed in database operations:
[failure description]
Explanation The multicast file sender service encountered a critical database error.
Recommended Action Enter the cms database maintenance command. If the problem persists,
reboot the Content Engine. If the problem still persists, contact Cisco TAC.
Error Message CE-DIST-2-215001: multicast sender plug-in failed in database
operations: [failure description]
Explanation The multicast file sender daemon service encountered a critical database error.
Recommended Action Enter the cms database maintenance command. If the problem persists,
reboot the Content Engine. If the problem still persists, contact Cisco TAC.
Error Message CE-DIST-2-215002: multicast sender failed in rpc operations: [failure
description]
Explanation The multicast file sender service failed to create an rpc server. It is possible that the port
the rpc server wants to listen on is used by other services.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
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Distribution Messages
Error Message CE-DIST-2-215003: multicast_file_sender failover/fallback service:
[msg description]
Explanation This message is received from the file sender failover or fallback service. The messages
could be informational such as change of a sender state (backup sender becomes active) or they
could be error messages.
Recommended Action In case of error condition, check if the network connectivity between the
primary and the backup sender is fault-free, and check if the sender service on the primary or the
backup sender Content Engine is running without errors. If the sender service is not running, check
if the multicast is enabled on the sender Content Engine. If there is no network connectivity problem
and the sender services are running on both sender Content Engines, contact Cisco TAC.
Error Message CE-DIST-2-215004: Multicast sender can not send file in the channel
since the maximum carousel is reached. : [failure description]
Explanation The multicast sender is unable to send the file in the channel because the maximum
carousel is reached.
Recommended Action Increase the maximum carousel of the multicast cloud that is associated with
the channel.
Error Message CE-DIST-2-216000: multicast receiver failed in database operations:
[failure description]
Explanation The multicast file receiver service encountered a critical database error.
Recommended Action Enter the cms database maintenance command. If the problem persists,
reboot the Content Engine. If the problem still persists, contact Cisco TAC.
Error Message CE-DIST-2-216001: multicast receiver plug-in failed in database
operations: [failure description]
Explanation The multicast file receiver daemon service encountered a critical database error.
Recommended Action Enter the cms database maintenance command. If the problem persists,
reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-DIST-2-216002: multicast receiver failed in rpc operations:
[failure description]
Explanation The multicast file receiver service failed to create the rpc server. The reason for this
error could be that the port the rpc server wants to listen on is used by other services.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
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Distribution Messages
Error Message CE-DIST-2-216003: multicast receiver plug-in failed in uns operations:
[failure description]
Explanation The multicast file receiver service encountered a critical error in UNS operations. The
reason for this error could be that the UNS server failed to start or was busy. Rebooting the Content
Engine may solve the problem.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-DIST-2-216004:
McastReceiver has high loss rate
Explanation The message class indicates that the multicast file receiver has high loss rate and it may
not be getting all the contents from the multicast file sender. This problem may be due to a
network-related problem.
Recommended Action If there is a network-related problem, try to rectify it. If the problem persists,
contact Cisco TAC.
Error Message CE-DIST-2-217000: multicast system call: [failure description]
Explanation The multicast file sender or multicast file receiver encountered a critical error in system
calls (fork/execvp).
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
DIST-4
Error Message CE-DIST-4-214001: Channel Routing topology multicast sender transient
error.
Explanation The channel routing module detected that the multicast sender for the receive multicast
cloud is the home Content Engine itself.
Recommended Action The system should recover from this transient error automatically. If the
problem persists or occurs frequently, contact Cisco TAC.
DISTError Message CE-DIST-X-217001: Failed to write in to NAS
Explanation The unicast or multicast receiver is unable to write the file to the NAS partition.
Recommended Action Make sure the NAS device does not have any problem. Check for free space on
the file system by entering the show statistics cdnfs command and checking the physical file system
space free. If there is no more free space, remove excess files on the file system (but do not remove
files in the Content Engine directory), and assign the Content Engine space in line with what is
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Domain Name Server Messages
available on the NAS. Ensure that other applications are not filling up the NAS filesystem that the
Content Engine is using. If the problem persists in spite of making sure that the NAS device is
problem-free and there is sufficient free space on the device, contact Cisco TAC.
Domain Name Server Messages
This section contains domain name server messages.
DNS-1
Error Message CE-DNS-1-221000: HTTP DNS cache out of memory
Explanation The internal HTTP DNS resolution cache service has run out of memory.
Recommended Action The HTTP DNS resolution module will try to recover, but such a problem is
symptomatic of a system-wide memory shortfall. Reboot the Content Engine. If the problem
persists, contact Cisco TAC.
DNS-2
Error Message CE-DNS-2-221001: HTTP DNS cache has no configured nameservers to query
Explanation The internal HTTP DNS resolution cache service has no configured DNS name servers
to which it can send queries. As a result, the service will be unable to do its job and many services
will be disrupted.
Recommended Action Configure the DNS name servers in the command.
Error Message CE-DNS-2-221002: HTTP DNS cache has detected an inconsistent internal
state
Explanation The internal HTTP DNS resolution cache service has detected an internal error. Such an
error is indicative of memory corruption. The corruption could be because of the hardware or
software, which would be known on further investigation.
Recommended Action The HTTP DNS resolution service will cause the entire proxy caching
application to exit and restart. If the problem persists, contact Cisco TAC.
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Domain Name Server Messages
Error Message CE-DNS-2-221003: HTTP DNS cache unable to open a UDP socket to send
queries on
Explanation The internal HTTP DNS resolution cache service is unable to open an ephemeral UDP
socket used to send DNS requests to any of the configured DNS servers.
Recommended Action The HTTP DNS resolution module will try to recover, but such a problem is
symptomatic of a system-wide network resource shortfall. Reboot the Content Engine. If the
problem persists, contact Cisco TAC.
Error Message CE-DNS-2-221006: Unable to perform Dataserver operations
Explanation The system DNS cache needs to be able to get the configuration and changes to the
configuration from the dataserver. This message indicates that it cannot do that and is not able to
run. This can be indicative of a major system problem if it is persistent.
Recommended Action No action is required - the cache process will restart in an attempt to recover.
If the problem persists, reboot the Content Engine.
Error Message CE-DNS-2-221008: DNS is not able to listen on address [address] port
[port]
Explanation The system DNS cache has attempted and failed to open a port on which to listen for
requests. This could be a system-wide resource issue or possibly a conflict with another running
application. If this occurs on the loopback address it is a sign the system is in an indeterminate state.
Recommended Action Change the listen parameters in the configuration. If this has occurred on the
loopback address reboot the Content Engine.
Error Message CE-DNS-2-221009: DNS is not able to initiate a WCCP liveness
Explanation The system DNS cache has attempted and failed to start communicating with WCCP.
This could be a system-wide resource issue or an issue with WCCP itself.
Recommended Action The system DNS cache will restart on this error. If the problem persists, reboot
the Content Engine.
DNS-4
Error Message CE-DNS-4-221007: DNS has not been able to PIN the entries [name]
requested
Explanation The system DNS cache allows users to configure static entries in the DNS cache. The
cache has been unable to set this entry.
Recommended Action Remove and add the entry again in the configuration.
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Data Server Messages
DNS-5
Error Message CE-DNS-5-221005: Persistent write failure on ephemeral DNS server
query socket
Explanation The HTTP caching DNS service sends resolution requests that it cannot satisfy from its
cache to a configured upstream DNS server through an ephemeral UDP socket. If the service is
unable to write to the socket for longer than 30 seconds, it will shut down the socket and attempt to
open another. This may be indicative of a greater system-wide networking subsystem problem.
Recommended Action No action is required, the cache process will attempt to recover automatically.
Error Message CE-DNS-5-221010: Persistent write failure on ephemeral DNS server
query socket
Explanation The system DNS cache sends resolution requests that it cannot satisfy from its cache to
a configured upstream DNS server through an ephemeral UDP socket. If the service is unable to
write to the socket for longer than 30 seconds, it will shut down the socket and attempt to open
another. This may be indicative of a greater system-wide networking subsystem problem.
Recommended Action No action is required, the system DNS cache will attempt to recover
automatically.
DNS-6
Error Message CE-DNS-6-221004: Periodic HTTP DNS statistics report
Explanation Every 10 seconds, a LOG_INFO priority message is sent to the SS that lists the average
number of milliseconds taken to resolve a request, the number of requests resolved, and the number
of times that the DNS service had to retry requests because of a configured DNS server not
responding.
Recommended Action No action is required.
Data Server Messages
This section contains data server messages.
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DS-0
Error Message CE-DS-0-231000: *** FATAL ERROR. DS SERVER EXITING *** Message:
<string> FILE: <filename> LINE: <linenumber> errno = <number>
Explanation The Content Engine data server is not working.
Recommended Action Contact Cisco TAC.
DS-2
Error Message CE-DS-2-231200: SYSFS is not mounted.
Explanation The system does not have a mounted SYSFS. The system cannot dump the stack trace.
Recommended Action Check if the SYSFS is configured. If not, configure the SYSFS and restart the
system.
Error Message CE-DS-2-231201: Failed to set RLIMIT_AS.
Explanation The system failed to set the RLIMIT_AS.
Recommended Action Contact Cisco TAC.
Error Message CE-DS-2-231202: Failed to set RLIMIT_RSS.
Explanation The system failed to set the RLIMIT_RSS.
Recommended Action Contact Cisco TAC.
Error Message CE-DS-2-231203: Dataserver has too many open connections (<number>)
Explanation The data server has too many open connections.
Recommended Action Contact Cisco TAC.
Error Message CE-DS-2-232200: data server malloc error.
Explanation The system encountered a failure in malloc.
Recommended Action Contact Cisco TAC.
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Data Server Messages
DS-3
Error Message CE-DS-3-230300: Unexpected msg type, ds client and server out of sync.
Explanation The data server client received a wrong message type in the response from the data
server. The communication between the data server and the client is out of sync.
Recommended Action The client process will try to recover. If not, reboot the Content Engine.
Error Message CE-DS-3-230301: Client read error
Explanation The system encounters a read error when reading from the data server.
Recommended Action The client will try to recover. If it cannot recover, there could be a problem with
the data server. Reboot the Content Engine.
Error Message CE-DS-3-230302: Invalid response header from data server:
Explanation The client gets an invalid response header from the data server. The communication
between the data server and the client is out of sync, or the data server is running in an abnormal
state.
Recommended Action The client process should try to recover. If it cannot recover, reboot the Content
Engine.
Error Message CE-DS-3-230303: Client timed out on read
Explanation The client could not read from the data server.
Recommended Action If this message persists, the data server has an error. Collect information about
the system state, and contact cisco TAC.
Error Message CE-DS-3-231300: Failed to send verification msg.
Explanation The system failed to send a message to the verifier through vensock.
Recommended Action If this message occurs frequently, reboot the Content Engine.
Error Message CE-DS-3-231301: DS svr failed to set signal handler for SIGPIPE to
SIG_IGN.
Explanation The DS server failed to set the signal handler of the SIGPIPE to SIG_IGN.
Recommended Action No action is required.
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Firewall Feature Set
Error Message CE-DS-3-232300: connect error
Explanation The system failed to establish a connection.
Recommended Action Reboot the Content Engine.
Error Message CE-DS-3-232301: select error
Explanation The system encountered an error in the select operation.
Recommended Action No action is required.
Error Message CE-DS-3-232302: getsockopt error
Explanation The Getsockopt operation returned an error.
Recommended Action No action is required.
Error Message CE-DS-3-232303: write error
Explanation The write operation returned an error.
Recommended Action If the problem persists, contact cisco TAC.
Error Message CE-DS-3-232304: read error
Explanation The read operation returned an error.
Recommended Action If the problem persists, contact cisco TAC.
DS-5
Error Message CE-DS-5-230500: remaining time is 0.
Explanation The system encounters an error in the Calc_remaining_time operation. This operation
returns a zero.
Recommended Action The problem could occur frequently, if there is an error in the data server.
Reboot the Content Engine.
Firewall Feature Set
This section contains firewall feature set messages.
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File Transfer Protocol Messages
FFS-5
Error Message CE-FFS-5-660001: process info: ffs_dumper()
process_id
Explanation The message displays the dumper process ID and the pthread ID.
Recommended Action No action is required.
File Transfer Protocol Messages
This section contains File Transfer Protocol messages.
FTP-n
Note
When no severity level exists, the actual number for the severity level is generated at run time and
determined by the condition that generated the error.
Error Message CE-FTP-n-250000: Description
Explanation These messages are generated by FTP.
Recommended Action If high priority error messages occur frequently, contact Cisco TAC.
File Transfer Protocol Export Messages
This section contains File Transfer Protocol export messages.
FTP_Export-n
Note
When no severity level exists, the actual number for the severity level is generated at run time and
determined by the condition that generated the error.
Error Message CE-FTP_EXPORT-n-251001:
Explanation The native ftp_export code shows the error/notice/information.
Recommended Action If the problem appears frequently, contact Cisco TAC.
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File Transfer Protocol Proxy Messages
File Transfer Protocol Proxy Messages
This section contains File Transfer Protocol Proxy messages.
FTP-PROXY-2
Error Message CE-FTP_PROXY-2-252013: FTP proxy could not initialize CLI services
[err]' '[errno]'.
Explanation The system encountered an error while initializing the command line interface for FTP
proxy.
Recommended Action Reconfigure the FTP proxy. If the problem persists, reboot the Content Engine.
Error Message CE-FTP_PROXY-2-252014: FTP proxy could not initialize DNS submodule
[err]' '[errno]'.
Explanation The system encountered an error while initializing the DNS resolution submodule of the
FTP proxy.
Recommended Action Reconfigure the FTP proxy. If the problem persists, reboot the Content Engine.
Error Message CE-FTP_PROXY-2-252015: FTP proxy could not initialize IPC submodule
[errno]'.
Explanation The system encountered an error when initializing the IPC submodule of the FTP proxy
that is used to communicate between the FTP proxy and the caching service module.
Recommended Action Reconfigure the FTP proxy. If the problem persists, reboot the Content Engine.
Error Message CE-FTP_PROXY-2-252016: FTP proxy could not configure WCCP Conditional
Accept services '[err]' '[errno]'.
Explanation The system encountered an error when initializing the WCCP conditional accept service
for managing the transparently redirected FTP control connections.
Recommended Action Retry configuring the FTP proxy. If the problem persists, contact Cisco TAC.
Error Message CE-FTP_PROXY-2-252017: FTP proxy could not confirm WCCP Conditional
Accept services '[err]' '[errno]'.
Explanation The FTP proxy could not confirm correct configuration of the WCCP Conditional
Accept service for managing the transparently redirected FTP control connections.
Recommended Action Retry configuring the FTP proxy. If the problem persists, contact Cisco TAC.
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FTP-PROXY-3
Error Message CE-FTP_PROXY-3-252002: FTP listener startup for port '[port]' failed
[try number]' '[err]' '[errno]'.
Explanation The system could not start the listener for the FTP control connection on port. The port
is temporarily in an unbindable state, or is in use by some other application.
Recommended Action If this feature was newly configured, the program will restart the listener in a
few seconds. If this feature was already running and the failure occurred when an attempt was made
to change the configuration, try, after two minuets, to change the configuration.
Error Message CE-FTP_PROXY-3-252003: Socket exception occurred during FTP
listeninitialization.
Explanation The system could not set up the listener socket for an FTP control connection.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-FTP_PROXY-3-252004: Exception occurred during FTP listener
initialization.
Explanation The system could not set up the listener on the FTP control connection.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-FTP_PROXY-3-252005: Giving up on FTP listener initialization for
port '[port]' after '[number of tries]' [err]' '[errno]'.
Explanation The system could not start the listener for the FTP control connection on the specific
port after the specified number of tries. The port is temporarily in an unbindable state, or is in use
by some other application.
Recommended Action Retry the command after a couple of minutes. If the problem occurs frequently,
contact Cisco TAC.
Error Message CE-FTP_PROXY-3-252007: Failed to configure FTP WCCP listener on
reserved port '[port]'.
Explanation The system could not start the listener for the WCCP-redirected FTP control. The port
is temporarily in an unbindable state.
Recommended Action Disable and reenter the wccp ftp-native command after a couple of minutes.
If the problem occurs frequently, contact Cisco TAC.
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File Transfer Protocol Proxy Messages
Error Message CE-FTP_PROXY-3-252009: Failed to configure FTP Proxy-mode listener on
port '[port]'.
Explanation The system could not start the proxy-mode listener for the FTP control connection on
the specified port. The port is temporarily in an unbindable state, or is in use by some other
application.
Recommended Action Check whether the port has been configured for use by a different application.
If not, reenter the ftp-native incoming proxy command after a couple of minutes. If the problem
occurs frequently, contact Cisco TAC.
FTP-PROXY-4
Error Message CE-FTP_PROXY-4-252012: FTP CLI socket error, '[socket]' '[err]'
[errno]'. New socket will be created automatically.
Explanation The system encountered a transient error on the command line interface socket.
Recommended Action No action is required. The system will reinitialize the socket. If the problem
occurs frequently, reboot the Content Engine.
FTP-PROXY-5
Error Message CE-FTP_PROXY-5-252018:
Access Denied: '[conn-type]' ftp-native
connection with source ip address '[src-ip]' rejected due to ftp-native
access-list in.
Explanation The FTP-native proxy denied access to the connection after checking the source IP
address of the connection against the inbound access-list configured by the ftp-native access-list-in.
Recommended Action No action is required.
FTP-PROXY-6
Error Message CE-FTP_PROXY-6-252006: FTP listener initialization succeeded for port
'[port]' in '[number of tries]'.
Explanation The system started the FTP listener for accepting FTP control connections at the
specified port.
Recommended Action No action is required.
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Hypertext Transfer Protocol Messages
Error Message CE-FTP_PROXY-6-252008: Successfully configured FTP WCCP listener on
reserved port '[port]'.
Explanation The system started the FTP listener for accepting FTP control connections.
Recommended Action No action is required.
Error Message CE-FTP_PROXY-6-252010: Successfully configured FTP proxy-mode listener
on port '[port]'.
Explanation The system started the FTP listener for accepting proxy-mode FTP control connections
on the specified port.
Recommended Action No action is required.
Error Message CE-FTP_PROXY-6-252011: Removed FTP listener on port '[port]'.
Explanation The system terminated the FTP listener on the specified port.
Recommended Action No action is required.
FTP-PROXY-7
Error Message CE-FTP_PROXY-7-252001: <debug messages>
Explanation The messages are informational.
Recommended Action No action is required.
Hypertext Transfer Protocol Messages
This section contains Hypertext Transfer Protocol messages.
HTTP-2
Error Message CE-HTTP-2-270004: System mem low, no buffer for appended req header
Explanation The system memory is low.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
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Hypertext Transfer Protocol Messages
Error Message CE-HTTP-2-270006: process_ntlm_type1_msg: malloc error for type1_msg,
return
Explanation The system encountered a memory allocation error.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-HTTP-2-270007: process_ntlm_type1_msg: malloc error for host_name,
return
Explanation The system encountered a memory allocation error.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-HTTP-2-270008: process_ntlm_type1_msg: malloc error for
domain_name, return
Explanation The system encountered a memory allocation error.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-HTTP-2-270009: Unexpected NTLM username length : <number>
Explanation The length of the username is greater than the configured limit.
Recommended Action Check the configured length of the NTLM username. If the problem occurs
frequently, contact Cisco TAC.
Error Message CE-HTTP-2-270010: process_ntlm_type3_msg: unexpected type-3 message,
ntlm_state=<number>
Explanation The system encountered an error in the NTLM state.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-HTTP-2-270011: process_ntlm_type3_msg: malloc error for type3_msg
Explanation The system encountered a memory allocation error.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-HTTP-2-270012: process_ntlm_type3_msg: malloc error for
type3_msg->domain_name
Explanation The system encountered a memory allocation error.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
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Hypertext Transfer Protocol Messages
Error Message CE-HTTP-2-270013: process_ntlm_type3_msg: malloc error for
type3_msg->username
Explanation The system encountered a memory allocation error.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-HTTP-2-270014: process_ntlm_type3_msg: malloc error for
type3_msg->dc_addr
Explanation The system encountered a memory allocation error.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-HTTP-2-270015: process_ntlm_type3_msg: malloc error for
type3_msg->lm_resp
Explanation The system encountered a memory allocation error.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-HTTP-2-270016: process_ntlm_type3_msg: malloc error for
type3_msg->nt_resp
Explanation The system encountered a memory allocation error.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-HTTP-3-270017: Recovering from a lost dataserver connection
Explanation The cache lost its connection to the data server and is trying to reconnect.
Recommended Action The system will recover automatically.
Error Message CE-HTTP-3-270018: Retrying connection to dataserver
Explanation The cache lost its connection to the data server and is trying to reconnect.
Recommended Action No action is required. The system will recover automatically. If the problem
occurs frequently, contact Cisco TAC.
Error Message CE-HTTP-2-270019: Retry of connection to dataserver did not succeed
Explanation The cache lost its connection to the data server and failed to reconnect.
Recommended Action Collect technical support information, and contact Cisco TAC.
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Hypertext Transfer Protocol Messages
Error Message CE-HTTP-2-270020: Retry of connection to dataserver did not succeed
Explanation The cache lost its connection to the data server and failed to reconnect. The cache will
be restarted by the node manager.
Recommended Action If the problem occurs frequently, save technical support information, and
contact Cisco TAC.
Error Message CE-HTTP-2-270021: Failed to get list after 3 retries
Explanation The cache failed to get the list from the data server. The system is opening a new
connection to get the list.
Recommended Action If the problem occurs frequently, collect technical support information, and
contact Cisco TAC.
Error Message CE-HTTP-2-270022: Failed to get connect to dataserver after 3 retries
Explanation The cache failed to get the list from the data server. The cache will exit and get restarted
by the node manager.
Recommended Action If the problem occurs frequently, collect technical support information, and
contact Cisco TAC.
Error Message CE-HTTP-2-270023: Failed to get list after 3 retries
Explanation The cache failed to get the list from the data server. The system is opening a new
connection to get the list.
Recommended Action If the problem occurs frequently, collect technical support information, and
contact Cisco TAC.
Error Message CE-HTTP-7-270024: Rule Sequence not found
Explanation The system could not find the rule sequence.
Recommended Action No action is required.
Error Message CE-HTTP-7-270025: Rule Item not found in Sequence
Explanation The system could not find the rule item in the sequence.
Recommended Action No action is required.
Error Message CE-HTTP-2-270026: Invalid switch during rule processing
Explanation The system encountered an invalid switch during rule processing.
Recommended Action Collect support information, and contact Cisco TAC.
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Hypertext Transfer Protocol Messages
Error Message CE-HTTP-2-270027: Invalid switch during rule processing
Explanation The system encountered an invalid switch during rule processing.
Recommended Action Collect support information, and contact Cisco TAC.
HTTPError Message CE-HTTP-3/5-270000: Proxy failover service failed in ds ops: [failure
description]
Explanation The outgoing proxy service failed in data server operations.
Recommended Action If the problem occurs occasionally, it can be ignored. The service itself will
retry a few times, or the node manager will restart the service. If the problem occurs frequently,
contact Cisco TAC.
HTTP-3
Error Message CE-HTTP-3-270001: Proxy failover service failed in sys calls: [failure
description]
Explanation The outgoing proxy service fails in system calls (for example, select).
Recommended Action If the problem occurs occasionally, it can be ignored. The node manager will
restart the service (and retry the system calls). If the problem occurs frequently, contact Cisco TAC.
Error Message CE-HTTP-3-270005: ERROR: xact == NULL when calling close_ntlm_conn
Explanation The transaction record contains no information.
Recommended Action No action is required.
Error Message CE-HTTPS-3-280000: https config: Host lookup failed
Explanation The host lookup failed during HTTPS configuration.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-HTTPS-3-280001: https config: Failed to record the CLI
Explanation The system failed to save the HTTPS configuration.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
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Interactive Communicating Application Protocol Messages
HTTP-5
Error Message CE-HTTP-5-270028: Informational message about DSCP processing
Explanation This message is informational and is about DSCP processing.
Recommended Action No action is required.
Interactive Communicating Application Protocol Messages
This section contains Interactive Communicating Application Protocol messages.
ICAP-3
Error Message CE-ICAP-3-690100:
description]
Error during rpc to ICAP daemon: [failure
Explanation The system encountered an error during rpc communication between the cache process
and the ICAP daemon.
Recommended Action Collect a copy of the cache error log created in the time frame during which
the syslog message was seen, and, if the problem persists, contact Cisco TAC.
Error Message CE-ICAP-3-690110: Error parsing HTTP header from ICAP daemon: [failure
description]
Explanation The cache process encountered an error while parsing the HTTP headers in the message
coming from the ICAP daemon.
Recommended Action Collect a copy of the cache error log created in the time frame during which
the syslog message was seen, and, if the problem persists, contact Cisco TAC.
Error Message CE-ICAP-3-690120:
description]
Error with ISTag from ICAP daemon: [failure
Explanation The system encountered an error in the ISTag operations from the ICAP daemon.
Recommended Action Collect a copy of the cache error log created during the time frame the syslog
message was seen, and, if the problem persists, contact Cisco TAC.
Internet Cache Protocol Messages
This section contains Internet Cache Protocol messages.
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Internet Daemon Messages
ICP-6
Error Message CE-ICP-6-296001: heal_open_sock(): fail to bound to port
<cluster_heal_port>
Explanation The system failed to bind to the port <cluster_heal_port> or failed to set the socket
option associated with the port <clustter_heal_port>.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-ICP-6-296002: Healing Mode: the corner case happens
Explanation The ICP module is attempting to attach two pending requests to the same timer.
Recommended Action No action is required.
Error Message CE-ICP-6-296003: heal_set_pending_req(): pending_req is NULL
Explanation The pending request list is empty.
Recommended Action No action is required.
Error Message CE-ICP-6-296004: heal_init(): init free_index: num_threads =
<num_threads>, NUM_THREADS = <NUM_THREADS>
Explanation The free index array for all working threads is initialized.
Recommended Action No action is required.
Error Message CE-ICP-6-296005: heal_init(): No more memory
Explanation The system failed to allocate memory for the pending request and the timer arrays.
Recommended Action No action is required.
Internet Daemon Messages
This section contains Internet daemon messages.
INETD-n
Note
When no severity level exists, the actual number for the severity level is generated at run time and
determined by the condition that generated the error.
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IP/TV Program Manager Messages
Error Message CE-INETD-n-810000: [Description]
Explanation These messages are generated by Inetd.
Recommended Action If high priority error messages occur frequently, contact Cisco TAC.
IP/TV Program Manager Messages
This section contains IP/TV program manager messages.
IPTVPM-3
Error Message CE-IPTVPM-3-680001:
Cannot open file
Explanation The specified file does not exist.
Recommended Action Contact Cisco TAC.
Error Message CE-IPTVPM-3-680002:
Cannot open directory
Explanation The specified directory does not exist.
Recommended Action Contact Cisco TAC.
Error Message CE-IPTVPM-3-680003:
Socket error
Explanation The system encountered a socket error.
Recommended Action Contact Cisco TAC.
Error Message CE-IPTVPM-3-680004:
Send error
Explanation The system encountered an error in the send operation.
Recommended Action Contact Cisco TAC.
Error Message CE-IPTVPM-3-680005:
receive error
Explanation The system encountered an error in the receive operation.
Recommended Action Contact Cisco TAC.
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IP/TV Program Manager Messages
Error Message CE-IPTVPM-3-680006:
Cannot create file
Explanation The system could not create a new file.
Recommended Action Contact Cisco TAC.
Error Message CE-IPTVPM-3-680007:
Cannot delete program using CDM API
Explanation The CDM API could not delete a program.
Recommended Action Contact Cisco TAC.
Error Message CE-IPTVPM-3-680008: CDM API error
Explanation The system encountered an error in the CDM API Program Manager.
Recommended Action Verify the reports and see the CDM documentation.
Error Message CE-IPTVPM-3-680009: CDM Connection failed
Explanation The connection to the CDM API failed for the specified reason.
Recommended Action Verify the specified message.
Error Message CE-IPTVPM-3-681001:
Can't send out scoped address
Explanation The scoped address is not defined.
Recommended Action Define the scoped address in the Preference page.
Error Message CE-IPTVPM-3-681002:
Can't set multicast TTL
Explanation The system is unable to set the IP_MULTICAST_TTL.
Recommended Action Contact Cisco TAC.
Error Message CE-IPTVPM-3-681003:
Can't create UDP socket
Explanation The system is unable to create the UDP socket.
Recommended Action Contact Cisco TAC.
Error Message CE-IPTVPM-3-681005:
Invalid IP address
Explanation The IP address format is invalid.
Recommended Action Enter IP address in the valid format.
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IP/TV Program Manager Messages
Error Message CE-IPTVPM-3-681006:
Can't close socket
Explanation The system was unable to close the socket.
Recommended Action Contact Cisco TAC.
Error Message CE-IPTVPM-3-681007:
Cannot select a packet
Explanation The system could not select an SDR packet.
Recommended Action Contact Cisco TAC.
Error Message CE-IPTVPM-3-681008:
Invalid SDP format
Explanation The SDP format is invalid and could not be processed.
Recommended Action Contact Cisco TAC.
Error Message CE-IPTVPM-3-681009:
Session ID in use
Explanation The session ID is in use by another program, channel or recordings.
Recommended Action Contact Cisco TAC.
Error Message CE-IPTVPM-3-683003:
Question is out of sync
Explanation The question list is out of sync.
Recommended Action Contact Cisco TAC.
Error Message CE-IPTVPM-3-683004:
Cannot create question file
Explanation The system could not create the question file.
Recommended Action Contact Cisco TAC.
Error Message CE-IPTVPM-3-683005:
Invalid delete type
Explanation The delete type is invalid.
Recommended Action Contact Cisco TAC.
Error Message CE-IPTVPM-3-683006:
Bad question number
Explanation The question number is wrong.
Recommended Action Contact Cisco TAC.
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Error Message CE-IPTVPM-3-683007:
Keepalive timed out
Explanation The keepalive timed out.
Recommended Action Contact Cisco TAC.
Error Message CE-IPTVPM-3-683008:
Cannot accept connection
Explanation The system could not accept a new connection.
Recommended Action Contact Cisco TAC.
Error Message CE-IPTVPM-3-683009:
Receive illegal status change
Explanation The system received an invalid status change.
Recommended Action Contact Cisco TAC.
Error Message CE-IPTVPM-3-683010:
Receive illegal delete request
Explanation The system received an invalid request.
Recommended Action Contact Cisco TAC.
Error Message CE-IPTVPM-3-683011:
Unknown request type
Explanation The system received an invalid request.
Recommended Action Contact Cisco TAC.
IPTVPM-4
Error Message CE-IPTVPM-4-684001:
Program's CDN channel has been deleted
Explanation The CDN channel, over which a schedule program is to be delivered, has been deleted.
Recommended Action Edit the program, and select a different CDN channel. If a suitable channel is
not available, request for a new channel from the CDN Administrator.
Error Message CE-IPTVPM-4-684002:
Program's CDN channel has been modified
Explanation The CDN channel, over which a schedule program is to be delivered, has been modified.
Recommended Action No action is required.
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IPTVPM-5
Error Message CE-IPTVPM-5-681000:
SDR Daemon started
Explanation The SDR daemon was started.
Recommended Action No action is required.
Error Message CE-IPTVPM-5-682000:
FTP Daemon started
Explanation The FTP daemon was started.
Recommended Action No action is required.
Error Message CE-IPTVPM-5-682700: Internal system call error
Explanation A system call failed.
Recommended Action Contact Cisco TAC.
Error Message CE-IPTVPM-5-683000:
Question Manager started
Explanation The question manager was started
Recommended Action No action is required.
IPTVPM-6
Error Message CE-IPTVPM-6-680010: Audio format is not supported
Explanation The selected audio format is not supported in the current release.
Recommended Action No action is required.
Error Message CE-IPTVPM-6-681004:
Rebuilding TVGuide Error
Explanation The system cannot rebuild the TVGuide periodically.
Recommended Action Contact Cisco TAC.
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Common Library Messages
IPTVPM-7
Error Message CE-IPTVPM-7-680000:
<various messages>
Explanation These messagea are IPTV/CM Perl debug messages that are logged to syslog.
Recommended Action No action is required.
Common Library Messages
This section contains common library messages.
LIBCMN-2
Error Message CE-LIBCMN-2-520003: platform.c:platform_internal_type: can't open
etc/MODEL: <error>
Explanation The Content Engine is not able to read the system cookie.
Recommended Action Contact Cisco TAC.
Error Message CE-LIBCMN-2-520004: platform.c:platform_internal_type: can't figure
out model from /etc/MODEL
Explanation The Content Engine failed to recognize the system cookie.
Recommended Action Contact Cisco TAC.
Error Message CE-LIBCMN-2-520018: Could not get the memory size
Explanation The Content Engine failed to read the amount of memory available on the system. The
Content Engine may operate in a degraded mode in such a case.
Recommended Action If the problem persists after a reboot, contact Cisco TAC.
Error Message CE-LIBCMN-2-520021: uudecode_binary(): malloc error for out buffer,
return NULL
Explanation The Content Engine failed to obtain the memory required to perform a uudecode.
Recommended Action If the problem persists after a reboot, contact Cisco TAC.
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LIBCMN-3
Error Message CE-LIBCMN-3-520002: Errorlog directory can't be created/accessed,
errno = <number>
Explanation The error log module failed to create or access the directory where it places all the log
messages.
Recommended Action Contact Cisco TAC.
Error Message CE-LIBCMN-3-520005: The standby group <group no> could not be brought
down
Explanation The interface of the group that failed could not be brought down.
Recommended Action Contact Cisco TAC.
Error Message CE-LIBCMN-3-520006: Error while removing arp entries <error>
CE-LIBCMN-3-520006: Could not remove the arp entry for <address>
Explanation The Content Engine could not remove the ARP entries associated with the failed
interface.
Recommended Action The stale ARP entries will eventually be timed out, and the fresh ones will be
cached. If the problem occurs everytime a failover happens, contact Cisco TAC.
Error Message CE-LIBCMN-3-520011: Error while trying to reach the gateway <error>.
Explanation The Content Engine encountered a problem when trying to reach the gateway.
Recommended Action Contact Cisco TAC.
Error Message CE-LIBCMN-3-520012: Error opening socket for checking link status
<erroCE-LIBCMN-3-520012: SIOCDEVPRIVATE on <interface> failed while checking link
status <error>
Explanation The Content Engine encountered a problem when trying to check the interface link
status.
Recommended Action Contact Cisco TAC.
Error Message CE-LIBCMN-3-520013: Route <net_ip> <netmask> <gateway> could not be
removed/added
Explanation The Content Engine encountered a problem when trying to add or remove the static IP
routes after a failover link status.
Recommended Action Contact Cisco TAC.
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Common Library Messages
Error Message CE-LIBCMN-3-520022: fork_and_detach: [operation] failure: [error info]
Explanation The specified operation failed due to the error information specified. This is most likely
a resource issue.
Recommended Action If the problem persists after a reboot, contact Cisco TAC.
Error Message CE-LIBCMN-3-520023: get_ext_ip: Got NULL pointer from DataServer,
item_name= [object name]
Explanation The specified object could not be retrieved from the data server. These operations are
usually performed as part of a command.
Recommended Action Try the command again. If the problem persists after a reboot, contact Cisco
TAC.
Error Message CE-LIBCMN-3-520025: validate_url_signature <message describing error>
Explanation An error occurred when validating the URL signature, so the request for this URL
failed.
Recommended Action No action is required.
LIBCMN-5
Error Message CE-LIBCMN-5-520001: Errorlog - messed up file name: <file name>
Explanation The error log file-naming code caused an error.
Recommended Action Delete all the files in the /localX/errorlog directory.
Error Message CE-LIBCMN-5-520009: Standby group <group no> is up on interface
<interface>
Explanation The Content Engine found the <interface> to be usable and brought up the standby
group on this interface.
Recommended Action No action is required.
Error Message CE-LIBCMN-5-520010: No interface of the standby group <group no> are
usable.
Explanation The Content Engine could not find any usable interface in the standby group.
Recommended Action Check if any of the member interfaces of the standby group are up. If not, check
for cabling, Content Engine interface configuration, and switch configuration. If any of these areas
has a problem then the standby feature has a problem, contact Cisco TAC.
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Common Library Messages
Error Message CE-LIBCMN-5-520014: Could not load kernel module [module name].
Explanation The specified kernel module could not be loaded.
Recommended Action Try the command again. If the problem persists after a reboot, contact Cisco
TAC.
Error Message CE-LIBCMN-5-520015: Could not unload kernel module [module name].
Explanation The specified kernel module could not be unloaded.
Recommended Action Try the command again. If the problem persists after a reboot, contact Cisco
TAC.
Error Message CE-LIBCMN-5-520016: Could not read proc interface for smbios.
Explanation The process interface to smbios could not be read.
Recommended Action Try the command again. If the problem persists after a reboot, contact Cisco
TAC.
Error Message CE-LIBCMN-5-520017: Could not read proc interface for cpuinfo.
Explanation The process interface to cpuinfo could not be read.
Recommended Action Try the command again. If the problem persists after a reboot, contact Cisco
TAC.
Error Message CE-LIBCMN-5-520019: Could not read proc interface for TVOut pci
information.
Explanation The process interface used to access the TVOut pci information could not be read.
Recommended Action Try the command again. If the problem persists after a reboot, contact Cisco
TAC.
LIBCMN-6
Error Message CE-LIBCMN-6-520007: Could not reach the default gateway on <interface>
Explanation The Content Engine could not reach the configured default gateway through the spiffiest
interface. This message is informational.
Recommended Action No action is required.
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Logging Messages
Error Message CE-LIBCMN-6-520008: Standby interface <interface> of group <group no>
could not be brought up! CE-LIBCMN-6-520008: Standby interface <interface> of
group <group no> has either link down or is seeing more than the allowed number
of errors
Explanation The Content Engine could not bring up the specified interface when searching for a
usable interface. This message is informational.
Recommended Action No action is required.
LIBCMN-7
Error Message CE-LIBCMN-7-520020: system() return value is > 255
Explanation system() returned a value greater than 255.
Recommended Action No action is required.
Error Message CE-LIBCMN-7-520024: <debug_print message>
Explanation This message is informational.
Recommended Action No action is required.
Logging Messages
This section contains logging messages.
LOGGING-1
Error Message CE-LOGGING-1-580005: Sysfs space dangerously low. Either remove some
files on the SYSFS manually, or increase the SYSFS space.
Explanation The SYSFS is necessary for various critical functions of the system, and the system has
found that the free space on the SYSFS is very low.
Recommended Action Either remove some files on the SYSFS manually to make some free space
available, or increase the size of the SYSFS.
Error Message CE-LOGGING-1-580006: Kernel crash dumps were found. Immediate
attention required.
Explanation Kernel crashes happened in this system earlier.
Recommended Action Contact Cisco TAC.
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Label Switch Routing Messages
LOGGING-2
Error Message CE-LOGGING-2-580001: Could not create/attach/detach shared memory
area. Debug commands may not work: <error>
Explanation The Content Engine failed to set up a critical shared memory area.
Recommended Action Contact Cisco TAC.
Error Message CE-LOGGING-2-580002: Could not access/attach/detach shared memory
area. Debug commands may not work: <error>
Explanation The Content Engine failed while accessing a critical shared memory area.
Recommended Action Contact Cisco TAC.
Error Message CE-LOGGING-2-580003: table pointer NULL. Module: <module>
Explanation The module does not have access to a critical shared memory area.
Recommended Action Contact Cisco TAC.
Error Message CE-LOGGING-2-580004: Could not access/attach shared memory area. Debug
commands may not work
Explanation The module failed while accessing a critical shared memory area.
Recommended Action Contact Cisco TAC.
Label Switch Routing Messages
This section contains label switch routing messages.
LSR-2
Error Message CE-LSR-2-642000: Generic Error
Explanation A generic error caused a process failure. The system might be unstable.
Recommended Action If this problem occurs periodically, it can be ignored. If it occurs frequently,
contact Cisco TAC.
Minimal Getty Messages
This section contains minimal getty messages.
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Module Utilities Messages
MINGETTY-n
Note
When no severity level exists, the actual number for the severity level is generated at run time and
determined by the condition that generated the error.
Error Message CE-MINGETTY-n-810010: [Description]
Explanation These messages are generated by Mingetty.
Recommended Action If high priority error messages appear frequently, contact Cisco TAC.
Module Utilities Messages
This section contains module utilities messages.
MODUTILS-n
Note
When no severity level exists, the actual number for the severity level is generated at run time and
determined by the condition that generated the error.
Error Message CE-MODUTILS-n-810020: [Description]
Explanation These messages are generated by module utilities.
Recommended Action If high priority error messages appear frequently, contact Cisco TAC.
Network Attached Storage Messages
This section contains network attached storage messages.
NAS-0
Error Message CE-NAS-0-205035: A&D prescan failed during NAS detachment process.
Explanation The prepositioned content database needs to be updated after the NAS detachment. An
update failure occurred, rendering the database out of sync.
Recommended Action Enter the acquisition-distribution database-cleanup command to clean up
the prepositioned content database. This command could take a while to complete and should
preferably be entered during off-peak hours.
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NAS-1
Error Message CE-NAS-1-205003: NAS was preempted by another CE.
Explanation The NAS was preempted by the Content Engine B when it was being used by Content
Engine A. The Content Engine A will be forced to stop using the NAS to avoid NAS usage conflict,
which may disrupt Content Engine A's normal operation. NAS preemption is NOT a recommended
action.
Recommended Action No action is required. Ensure that Content Engine B preempting the NAS is a
planned operation.
NAS-2
Error Message CE-NAS-2-205001: NAS signature was missing.
Explanation The NAS signature represents the NAS owner ship by the Content Engine. The signature
was lost, possibly due to a NAS disk failure.
Recommended Action Check for NAS disk access failure on the NAS device. NAS will not be
attached to the ACNS Content Engine devices if the signature cannot be properly written to the NAS
device.
NAS-3
Error Message CE-NAS-3-205002: NAS signature was missing but was rewritten.
Explanation The NAS signature represents the NAS owner ship by the Content Engine. The signature
was lost, possibly because the customers removed it by accident.
Recommended Action Do not touch the NAS content after it is used by ACNS.
Error Message CE-NAS-3-205004: NAS program can't read from stdin.
Explanation The NAS program was unable to access stdin, and thus was unable to get the yes/no
input. Default input is yes.
Recommended Action Check if the NAS command is running in a proper environment such that it can
accept user inputs. Contact Cisco TAC if the command is manually entered.
Error Message CE-NAS-3-205005: Can't retrieve max NAS share value.
Explanation The system cannot retrieve the maximum NAS share allowed on the Content Engine.
Recommended Action Try to reload the device or reinstall the ACNS image.
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Error Message CE-NAS-3-205006 NAS file I/O error.
Explanation File operations on the NAS file failed.
Recommended Action Check NAS network connection or NAS disk.
Error Message CE-NAS-3-205007: / etc/nasinfo file content error.
Explanation This message indicates an internal error.
Recommended Action Reboot the Content Engine.
Error Message CE-NAS-3-205008: FS-manager was terminated by signal.
Explanation The FS-manager was terminated by the system or user interrupt.
Recommended Action No action is required.
Error Message CE-NAS-3-205009: FS-manager failed.
Explanation This message indicates an internal error.
Recommended Action Check the error message. Reboot the Content Engine, if necessary.
Error Message CE-NAS-3-205010: NAS can't be removed because cdnfs quota exceeds cdnfs
size.
Explanation The NAS volume could not be removed since the quota of all assigned channel(s)
exceeds the remaining CDNFS space.
Recommended Action Increase CDNFS space and modify the assigned channel(s).
Error Message CE-NAS-3-205011: Failed to umount NAS.
Explanation The system could not detach the NAS volume.
Recommended Action Check the error message.
Error Message CE-NAS-3-205012: Failed to mount NFS NAS.
Explanation The system could not attach the NAS volume through NFS.
Recommended Action Check the error message.
Error Message CE-NAS-3-205013: Failed to mount CIFS NAS.
Explanation The system could not attach the NAS volume through the CIFS.
Recommended Action Check the error message.
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Error Message CE-NAS-3-205014: Attempted to mount NAS twice.
Explanation The system attempted to attach the same NAS volume twice.
Recommended Action Do not attach the same NAS volume twice.
Error Message CE-NAS-3-205015: Can't retrieve eth0 mac address
Explanation The system could not retrieve the eth0 MAC address.
Recommended Action Check the Eth0 hardware.
Error Message CE-NAS-3-205017: NAS signature file content is invalid.
Explanation The NAS signature file is corrupted or has been altered.
Recommended Action Check the NAS disk. Do not touch the NAS content when it is being used by
ACNS.
Error Message CE-NAS-3-205018: Multiple CEs tried to use same NAS at the same time.
Explanation Multiple Content Engines tried to access the NAS at the same time.
Recommended Action No action is required. Only one Content Engine will succeed.
Error Message CE-NAS-3-205019: Can't find unique NAS mount point.
Explanation The system could not find a unique NAS mount point.
Recommended Action Try again.
Error Message CE-NAS-3-205020: Content of NAS mntpnt file is invalid.
Explanation The NAS mntpnt file is corrupted or has been altered.
Recommended Action Check the NAS disk. Do no touch the NAS content when it is being used by
ACNS.
Error Message CE-NAS-3-205021: Specified NAS disk size is invalid.
Explanation The specified NAS disk size exceeds its total volume size.
Recommended Action Check the NAS disk size configuration.
Error Message CE-NAS-3-205022: NAS was not really attached to the device.
Explanation The NAS was specified in the UI, but it was not attached to the device.
Recommended Action Reattach the NAS and check the error message.
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Error Message CE-NAS-3-205024: NAS status was updated and fs-manager is notified
Explanation The NAS status was updated because it had failed or was just recovered back online.
Recommended Action No action is required
Error Message CE-NAS-3-205033: Internal software error.
Explanation This message indicates an internal software error. The software is running abnormally.
Recommended Action Reconfigure NAS. If reconfiguration fails, reboot the Content Engine.
Error Message CE-NAS-3-205037: Invalid NAS configuration: server-ip, share-name, or
network-configurations such as default-gw,domain-name-server, etc.
Explanation A previously configured NAS command was found to be invalid. A reason could be that
a previously configured NAS hostname was not resolvable at a later time due to loss of network
connectivity.
Recommended Action Check the NAS and the network-related configuration on the device.
NAS-4
Error Message CE-NAS-4-205016: Found alien signature on NAS volume.
Explanation The NAS volume is used by another Content Engine.
Recommended Action No action is required.
Error Message CE-NAS-4-205023: NAS status was updated.
Explanation The NAS status was updated either because NAS was attached or detached or because
the network connection was up or down.
Recommended Action Do not configure NAS on ACNS devices other than Content Engines.
Error Message CE-NAS-4-205031: A&D object scan will occur as a result of NAS
detachment.
Explanation An acquisition and distribution object scan aims at synchronizing the system database
before a NAS volume is detached. It may take long if there are many objects in the NAS volume.
Recommended Action No action is required. Do not interrupt the scan process.
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Network Attached Storage Messages
Error Message CE-NAS-4-205032: mediafs apps will be restarted due to NAS detachment.
Explanation The streaming applications using mediafs will be restarted due to NAS mediafs
detachment.
Recommended Action Schedule streaming applications beforehand, if you do not want the streaming
services to be disrupted.
NAS-5
Error Message CE-NAS-5-205025: Perform NAS preemption upon request from UI.
Explanation The system performed a NAS preemption upon request from the UI.
Recommended Action No action is required.
Error Message CE-NAS-5-205026: Maximum allowable NAS shares exceeded.
Explanation Cannot add new NAS since max allowable NAS shares exceeded.
Recommended Action Do not configure more NAS than the allowed number.
Error Message CE-NAS-5-205027: Failed to register NAS health probe.
Explanation Internal error. Unable to register NAS health probe.
Recommended Action Reboot the Content Engine.
Error Message CE-NAS-5-205028: NAS is not supported in certain device mode.
Explanation NAS is supported only on Content Engines.
Recommended Action No action is required.
Error Message CE-NAS-5-205029: Previous NAS attachment process has not finished yet.
Explanation You cannot detach a NAS before a previous attachment command on the NAS was
finished.
Recommended Action Wait for previous NAS attachment to finish before detaching NAS.
Error Message CE-NAS-5-205030: Previous NAS detachment process has not finished yet.
Explanation You cannot detach a NAS before a previous detachment command on the NAS was
finished.
Recommended Action Wait for previous NAS detachment to finish before attaching it.
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Node Manager Messages
Error Message CE-NAS-5-205036: Signature file on <NAS> updated with hostname
<hostname>
Explanation The hostname assigned to the device was changed. A signature file on the specified NAS
was updated to reflect the change
Recommended Action No action is required.
NAS-6
Error Message CE-NAS-6-205034: [debug message]
Explanation These messages are used for debugging the NAS feature of ACNS software.
Recommended Action No action is required.
Node Manager Messages
This section contains node manager messages.
NODEMGR-0
Error Message CE-NODEMGR-0-330009: Nodemgr Exiting.
Explanation This message could be generated by a large set of unrecoverable error conditions. This
message should be preceded by a more specific error message.
Recommended Action Reboot Content Engine to recover. If the problem persists, contact Cisco TAC.
Error Message CE-NODEMGR-0-330011: Rebooting the device because of fatal system
error.
Explanation A system call made by node manager was unsuccessful This message would be
preceded by a system call failed message.
Recommended Action No action is required, Content Engine will reboot shortly.
Error Message CE-NODEMGR-0-330012: Could not fork process while attempting to
reload: [errno].
Explanation Forking of a process was unsuccessful during an attempted reboot.
Recommended Action Content Engine will reboot. Power down the system if Content Engine fails to
reboot. Attempt a reboot again after power up. If the problem persists, contact Cisco TAC.
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Node Manager Messages
Error Message CE-NODEMGR-0-330014: Hard reboot the device now due to timeout.
Explanation The Content Engine is going to reboot.
Recommended Action No action is required. Content Engine should reboot. Power down if all else
fails. If the problem persists, contact Cisco TAC.
Error Message CE-NODEMGR-0-330016: Rebooting the device because of unrecoverable
error.
Explanation An unrecoverable system error has occurred. This message would be preceded by a
more specific message about the system error. The device will reboot itself.
Recommended Action No action is required.
Error Message CE-NODEMGR-0-330034: fork failed while stopping service [service
name].
Explanation The node manager could not fork a child process while attempting to stop a service.
Recommended Action No action is required. Content Engine will reboot.
Error Message CE-NODEMGR-0-330045: Rebooting the device because service [service] is
dead
Explanation A critical service stopped. The only way to recover is by rebooting the Content Engine.
Recommended Action No action is required, the Content Engine should reboot shortly. If the problem
occurs frequently, contact Cisco TAC.
Error Message CE-NODEMGR-0-330096: REBOOT BOX NOW FROM WITHIN nodemgr_clt!!!
Explanation A reload request was made to the node manager client.
Recommended Action The Content Engine will reboot. No action is required.
Error Message CE-NODEMGR-0-330101: Nodemgr appears to have got restarted. Rebooting
the system to avoid further damage, and to stabilize the system.
Explanation Node manager appears to have got restarted. Node manager restarts will be associated
with multiple instances of same services running on the system, and this would result in various
weird problems. Rebooting to stabilize the system.
Recommended Action No action is required, but if the problem occurs frequently, contact Cisco TAC.
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Node Manager Messages
NODEMGR-1
Error Message CE-NODEMGR-1-330064: [frame]: [function name]([arg1], [arg2], [arg3],
[arg4],....
Explanation The node manager has received a critical signal and will quit. The information displayed
is a backtrace of the calls made by the node manager.
Recommended Action Node manager should restart automatically and the device may run in an
unstable mode. A reboot is recommended.
Error Message CE-NODEMGR-1-330065: nodemgr: signal [signal no] received
Explanation The node manager has received a critical signal. A backtrace should follow this message
and the node manager will most likely exit.
Recommended Action Node manager should restart automatically and the device may run in an
unstable mode. A reboot is recommended.
NODEMGR-2
Error Message CE-NODEMGR-2-330008: Wait flash device timeout. Forcing a reboot
now...
Explanation In case a reboot is requested when a flash operation is in progress, reboot is delayed till
flash operation is completed. This message implies that the flash device was not free even after 15
minutes. Content Engine will be rebooted.
Recommended Action No action is required. Content Engine should reboot soon.
NODEMGR-3
Error Message CE-NODEMGR-3-330001: Memconfig: Can not get the config from flash
[errno]
Explanation Memconfig tool could not get saved configuration flash.
Recommended Action Try reloading the device. If problem persists, contact Cisco TAC.
Error Message CE-NODEMGR-3-330002: Memconfig: Can not get the cookie info [errno]
Explanation Memconfig tool could not read the cookie.
Recommended Action Try rebooting the Content Engine. If the problem persists, contact Cisco TAC.
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Node Manager Messages
Error Message CE-NODEMGR-3-330003: Memconfig: Can not determine platform! Assume it
is CE507!
Explanation Memconfig tool, could not determine the hardware device type. It is safe to assume
lowest end platform CE507.
Recommended Action Try rebooting the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-NODEMGR-3-330004: Memconfig: Can not open [template] file, [errno]
Explanation Memconfig tool, could not open the memconfig template file for reading.
Recommended Action Try rebooting the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-NODEMGR-3-330005: Memconfig: Can not open [memconfig file] for
write, [errno]
Explanation Memconfig tool could not open the memconfig file for writing.
Recommended Action Try rebooting the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-NODEMGR-3-330010: system call '[system call]' failed, ret: [return
code] errno: [error no] at [filename:lineno]
Explanation A system call made by node manager was unsuccessful. A more specific error message
would precede this message.
Recommended Action Refer to the recommended action of the preceding error message.
Error Message CE-NODEMGR-3-330017: open failed(“/dev/null”, O_RDONLY) returned
[retcode], errno = [errno]
Explanation An attempt to open the null device for reading failed. This signifies a more general
system-level failure. This message should be accompanied by other messages explaining the failure.
Recommended Action The Content Engine is in an unstable condition. If it fails to reboot itself, power
cycle it. If the problem persists, contact Cisco TAC.
Error Message CE-NODEMGR-3-330018: open [filename] failed: [errno]
Explanation The node manager failed to open a file for logging a service messages.
Recommended Action No action is required, the messages will not be logged. If the problem persists,
contact Cisco TAC.
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Node Manager Messages
Error Message CE-NODEMGR-3-330019: dup failed: [errno]
Explanation The node manager could not duplicate a file descriptor to redirect the messages from
application or service to log file.
Recommended Action No action is required, the messages will not be logged. If the problem persists,
contact Cisco TAC.
Error Message CE-NODEMGR-3-330022: setrlimit for RLIMIT_CORE failed: [errno]
Explanation Node manager could not set the core dump limit.
Recommended Action No action is required. The core dump size may not be limited. If the problem
persists, contact Cisco TAC.
Error Message CE-NODEMGR-3-330023: exited pid [process id] not my direct child
Explanation A process was terminated but was not directly spawned by the node manager.
Recommended Action No action is required.
Error Message CE-NODEMGR-3-330025: Service [program name] died due to signal [signal
no]:[signal name]
Explanation The specified service started by node manager stopped unexpectedly due to the
specified signal.
Recommended Action If the problem occurs periodically, it can be ignored. If it occurs frequently,
contact Cisco TAC.
Error Message CE-NODEMGR-3-330026: Service [program name] died abnormally with
status [status no]
Explanation The specified service started by node manager stopped because of some abnormal
condition.
Recommended Action If the problem occurs periodically, it can be ignored. If it occurs frequently,
contact Cisco TAC.
Error Message CE-NODEMGR-3-330029: Someone is trying to kill with pid of [process
id].
Explanation An attempt was made to terminate a process with a zero or non-negative process id.
Recommended Action If the problem occurs periodically, it can be ignored. If it occurs frequently,
contact Cisco TAC.
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Node Manager Messages
Error Message CE-NODEMGR-3-330031: Can not kill process with pid: [process id]
Explanation Node manager attempted to terminate the specified process using SIGKILL.
Recommended Action If a service is affected, try disabling and enabling the service. If the problem
persists, contact Cisco TAC.
Error Message CE-NODEMGR-3-330035: Service [service name] can not be successfully
stopped.
Explanation The node manager was unable to stop the specified service.
Recommended Action No action is required. Content Engine will reboot.
Error Message CE-NODEMGR-3-330037: execve error while trying to stop service:
[error].
Explanation The node manager could not execute the stop command to stop a service.
Recommended Action No action is required. The node manager will directly try to terminate the
process.
Error Message CE-NODEMGR-3-330038: Start service fork failed: [error].
Explanation The node manager could not fork a process to start a service.
Recommended Action No action is required. An attempt will be made again after a while, to start the
service.
Error Message CE-NODEMGR-3-330039: Service [service] has not returned within [sec]
seconds. Will try stopping it.
Explanation The node manager started a service but the service has not responded for the specified
number of seconds. It is probably waiting for some resource.
Recommended Action No action is required. The node manager will stop the process and try to restart
it later.
Error Message E-NODEMGR-3-330041: Start Service execve error: [error]
Explanation The node manager tried to start a service but the execve command failed. Restart of the
service will be attempted.
Recommended Action No action is required.
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Node Manager Messages
Error Message CE-NODEMGR-3-330042: Service start program [program] does not exist?
err: [errorno]
Explanation While checking service support binaries, the node manager could not find a specific
binary to start a service.
Recommended Action The installation of software could be incomplete or corrupt. Try reinstallation
using copy ftp install or installation commands. Refer to software upgrade or install documentation.
Error Message CE-NODEMGR-3-330043: Service stop program [program] does not exist?
err: [errorno]
Explanation While checking services support binaries, the node manager could not find a specific
binary to stop a service.
Recommended Action The installation of software could be incomplete or corrupt. Try reinstallation
using copy ftp install or installation commands. Refer to software upgrade or install documentation.
Error Message CE-NODEMGR-3-330044: Service health_probe program [program] does not
exist? err: [errno]
Explanation While checking services support binaries, the node manager could not find a specific
binary to stop a service.
Recommended Action The installation of software could be incomplete or corrupt. Try reinstallation
using copy ftp install or installation commands. Refer to software upgrade or install documentation.
Error Message CE-NODEMGR-3-330046: Stopping the service [service] because it is
restarting too often.
Explanation The specified service has had to be restarted by Node manager more often than normally
required.
Recommended Action Check the related config or the related show commands to see why the service
could not run normally. Check if there is coredump generated in /local1/ directory. If problem occurs
frequently, contact Cisco TAC.
Error Message CE-NODEMGR-3-330047: Rebooting the device because service [service]
keeps restarting
Explanation The Node Manager has restarted the specified service more often that normally
required. The recommended way out of this problem is to reboot the device.
Recommended Action No action is required. Box will reboot automatically. If the problem persists,
contact Cisco TAC.
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Node Manager Messages
Error Message CE-NODEMGR-3-330050: Fork for health_probe failed: [error]
Explanation The node manager could not fork to run a health probe.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-NODEMGR-3-330055: Health probe for service [service] failed, ret
code: [error].
Explanation The health probe for the specified service failed. The node manager will stop and restart
the service if needed.
Recommended Action No action is required. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-NODEMGR-3-330056: Health probe exit with a signal [signal]
Explanation A health probe started by the node manager exited with a specified signal. The node
manager will stop the service and restart it, if needed.
Recommended Action No action is required. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-NODEMGR-3-330057: Health_probe for service [service] died
abnormally with status [error]
Explanation A health probe started by the node manager exited in an abnormal fashion. Node
manager will stop the service and restart it, if needed.
Recommended Action No action is required. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-NODEMGR-3-330060: waitpid returns error: [error no].
Explanation The node manager was interrupted by an error when waiting in waitpid.
Recommended Action No action is required.
Error Message CE-NODEMGR-3-330061: no child alive.
Explanation The node manager was waiting in waitpid and was restarted because all child process of
the node manager were terminated
Recommended Action No action is required.
Error Message CE-NODEMGR-3-330063: Putenv error adding new path [path]
Explanation The node manager could not set the path environment variable. The node manager may
not be able to start services properly.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
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Node Manager Messages
Error Message CE-NODEMGR-3-330066: Failed to open [error], ret: [ret code], errno:
[error no]
Explanation The node manager could not open the specified file. The node manager may not be able
to get information about local disks and services may be affected.
Recommended Action System may be in unstable condition, a reboot is recommended.
Error Message CE-NODEMGR-3-330067: Too many local disks
Explanation Node manager found too many disks attached to the system. You are probably using an
unsupported configuration.
Recommended Action Check disk configuration. Disconnect any unsupported drives and then reboot.
Error Message CE-NODEMGR-3-330076: Reboot requested by [reboot source].
Explanation Reboot was requested by the specified source.
Recommended Action No action is required.
Error Message CE-NODEMGR-3-330087: Error in read the req, errno: [error]
Explanation The node manager server could not read a request.
Recommended Action The requesting application would display a separate error, which will specify
the action to be carried out.
Error Message CE-NODEMGR-3-330088: Failed to set NONBLOCK for new_fd, ret [status],
errno [error code]
Explanation The node manager could not set the NONBLOCK attribute for a new file descriptor. The
corresponding request will not be processed by the node manager.
Recommended Action The requesting application would display a separate error, which will specify
the action to be carried out.
Error Message CE-NODEMGR-3-330089: Check request, select: ret = [status], errno =
[error]
Explanation Select call failed while checking a request in the node manager server. The request will
not be processed.
Recommended Action The requesting application would display a separate error, which will specify
the action to be carried out.
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Node Manager Messages
Error Message CE-NODEMGR-3-330092: Program error, cancel NULL timer
Explanation A call was made to cancel a timer that does not exist.
Recommended Action No action is required. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-NODEMGR-3-330093: Program error, cancel failed
Explanation The node manager was called to cancel a timer. However, the timer was not found in the
node manager's internal structures. This problem could be because of memory corruption.
Recommended Action Reboot the Content Engine. If the problem occurs frequently, contact Cisco
TAC.
Error Message CE-NODEMGR-3-330094: killtilldead: iteration count reached 60, bailing
out (trying to kill [process]...)
Explanation The node manager was unable to successfully disable the specified process. The process
could still be running and may interfere with normal device operations.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-NODEMGR-3-330095: parse_get_str: Can not allocate more memory!
Explanation The node manager could not allocate memory while parsing the configuration file.
Recommended Action Do not reboot the Content Engine. Contact Cisco TAC.
Error Message CE-NODEMGR-3-330100: nodemgr_accept_req: accept(...): [error]
Explanation The accept(2) system call failed unexpectedly.
Recommended Action No action is required. If problems occur on the device, contact Cisco TAC.
Error Message CE-NODEMGR-3-330102: Could not create a flag to indicate that the
nodemgr has been started. This may result in nodemgr deaths going undetected.
Explanation The software maintains a flag to detect node manager crashes. This flag could not be
created. With this problem, in case node manager gets restarted, several instances of various services
would run and this would result in strange problems.
Recommended Action Reboot the Content Engine, and verify that the error message does not appear
on reboot. If the problem occurs frequently, contact Cisco TAC.
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Node Manager Messages
Error Message CE-NODEMGR-3-330103: Raise alarm fail <service name> <alarm ID>
(retcode)
Explanation The node manager detected a problem but could not raise an alarm.
Recommended Action Check syslogs for other alarm-related failures. Alarm information on the
device could be inconsistent and a reboot of the Content Engine may be required for recovery.
Error Message CE-NODEMGR-3-330104: Raise alarm fail <service name> <alarm ID>
(retcode)
Explanation The node manager could not clear an alarm.
Recommended Action Check syslogs for other alarm-related failures. Alarm information on the
device could be inconsistent and a reboot of the Content Engine may be required for recovery.
Error Message CE-NODEMGR-3-330105: Keepalive problem: <description> [retcode]
Explanation The node manager had a problem while sending keepalives to the node health manager.
The description will provide specific details.
Recommended Action Check the syslogs for other alarm-related failures. A reboot is recommended if
the keepalive alarm has been raised.
NODEMGR-4
Error Message CE-NODEMGR-4-330021: chdir to [directory] failed: [errno]
Explanation Node manager could not change directory for changing directory attributes.
Recommended Action No action is required. The core dump size may not be limited. If the problem
persists, contact Cisco TAC.
Error Message CE-NODEMGR-4-330020: chmod for [directory] failed: [error] [errno]
Explanation Node manager could not change access permissions on the core dump directory while
starting an application or service.
Recommended Action No action is required. If the application causes a core dump, the core dump may
not be logged.
Error Message CE-NODEMGR-4-330070: nodemgr:touch_service_enabled_flag_file: could
create /tmp/service_enabled ([service])
Explanation The node manager could not create a flag file for the specified service.
Recommended Action This could be a transient problem. If the problem persists, contact Cisco TAC.
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Node Manager Messages
Error Message CE-NODEMGR-4-330071: nodemgr:touch_service_enabled_flag_file: could
not open [filename] ([error])
Explanation The node manager could not open a flag file for the specified service.
Recommended Action This could be a transient problem. If the problem persists, contact Cisco TAC.
Error Message CE-NODEMGR-4-330072: nodemgr:delete_service_enabled_flag_file: could
not unlink [filename] ([error])
Explanation The node manager could not delete the flag file for the specified service.
Recommended Action This could be a transient problem. If the problem persists, contact Cisco TAC.
NODEMGR-5
Error Message CE-NODEMGR-5-330006: External Flash operation completed.
Explanation In case reboot is requested when a flash operation is in progress, reboot is delayed till
flash operation is completed. This messages is to specify that the flash operation completed
sucessfully and the device will reboot shortly.
Recommended Action No action is required.
Error Message CE-NODEMGR-5-330007: Flash device is busy, a software image upgrade
might be under way, waiting for it to finish.
Explanation In case reboot is requested when a flash operation is in progress, reboot is delayed till
flash operation is completed.
Recommended Action No action is required, wait for flash device to be free.
Error Message CE-NODEMGR-5-330013: Child failed to reload successfully.
Explanation The child process forked to invoke reboot was unsuccessful.
Recommended Action Content Engine will reboot. Power down the system if Content Engine fails to
reboot. Attempt a reboot again after powerup. If the problem persists, contact Cisco TAC.
Error Message CE-NODEMGR-5-330015: DEVICE WILL BE REBOOTED SOON.
Explanation A reboot has been requested and Content Engine will be undergoing a reboot soon.
Recommended Action No action is required.
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Node Manager Messages
Error Message CE-NODEMGR-5-330024: Service [program name] exited normally with code
[status]
Explanation The specified service has exited as expected.
Recommended Action No action is required.
Error Message CE-NODEMGR-5-330027: pid [process id] exits
Explanation A process has exited.
Recommended Action No action is required.
Error Message CE-NODEMGR-5-330028: healthprobe pid [process id] exits
Explanation A health probe process has exited.
Recommended Action No action is required.
Error Message CE-NODEMGR-5-330030: Process [process id] killed with SIGTERM does not
return within [millisecond] ms, trying to use SIGKILL.
Explanation The node manager attempted to terminate a process using SIGTERM, but the process
did not return in the specified time.
Recommended Action The process will be terminated using SIGKILL. If the problem occurs
periodically, it can be ignored. If it occurs frequently, contact Cisco TAC.
Error Message CE-NODEMGR-5-330032: Stopping service: [service name].
Explanation The node manager is stopping the specified service.
Recommended Action No action is required.
Error Message CE-NODEMGR-5-330033: Service [service name] is already stopped.
Explanation An attempt was made to stop a service which is already stopped.
Recommended Action No action is required.
Error Message CE-NODEMGR-5-330036: Stop service [service name] using: [command] with
pid: [process id]
Explanation This message is a notification from the node manager that the specified service is being
stopped.
Recommended Action No action is required.
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Node Manager Messages
Error Message CE-NODEMGR-5-330040: Started service [service] using: [cmd] with pid:
[pid]
Explanation The node manager has started the specified service.
Recommended Action No action is required.
Error Message CE-NODEMGR-5-330048: DEBUG: respawn_count = [count], period: [secs]
Explanation The node manager had to restart a process. This is the start of the process. The process
was restarted within [secs] no of seconds.
Recommended Action No action is required. Node manager may restart certain processes. However,
if a process restarts very often, contact Cisco TAC.
Error Message CE-NODEMGR-5-330051: Start health_probe for service [service] using:
[cmd] with pid: [pid]
Explanation The node manager has started a heath probe service
Recommended Action No action is required.
Error Message CE-NODEMGR-5-330054: DEBUG: service health probe took [sec] seconds to
return
Explanation The health probe started by node manager was completed in [sec] seconds.
Recommended Action No action is required.
Error Message CE-NODEMGR-5-330059: “Switching to run level [runlevel no]
Explanation This is a debug message displayed by node manager. The node manager is switching its
run level and will start services based on the new run level.
Recommended Action No action is required.
Error Message CE-NODEMGR-5-330068: personality_allows_service called for [service]
Explanation The personality_allows_service was called for the specified service.
Recommended Action No action is required.
Error Message CE-NODEMGR-5-330069: Device personality: [device personality], Service
personality = [service personality]
Explanation The device personality and the service personality are displayed for debugging
purposes.
Recommended Action No action is required.
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Node Manager Messages
Error Message CE-NODEMGR-5-330074: No personality found, setting default personal\
ity: CE.
Explanation The node manager could not determine the device type. The type Content Engine will
be assumed.
Recommended Action Contact Cisco TAC.
Error Message CE-NODEMGR-5-330075: Reboot requested by CLI.
Explanation Reboot was requested using the reload command.
Recommended Action No action is required.
Error Message CE-NODEMGR-5-330077: Reload config requested by [source].
Explanation A request was made by the specified source to reload the node manager configuration
file.
Recommended Action Contact Cisco TAC.
Error Message CE-NODEMGR-5-330078: “Stop all services (except mingetty) requested by
[source].
Explanation A request was made by the specified source to the node manager to stop all services.
Recommended Action No action is required.
Error Message CE-NODEMGR-5-330079: Shutdown requested by [source].
Explanation The specified source has requested the device to be shutdown.
Recommended Action No action is required.
Error Message CE-NODEMGR-5-330080: [source] requests start service [service]
Explanation The specified source has requested the node manager to start the specified service.
Recommended Action No action is required.
Error Message CE-NODEMGR-5-330082: [source] requests stop service [service].
Explanation The specified source has requested the node manager to stop the service.
Recommended Action No action is required.
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Node Manager Messages
Error Message CE-NODEMGR-5-330084: [source] requests restart service [service].
Explanation The specified source has requested the node manager to restart the specified service.
Recommended Action No action is required.
Error Message CE-NODEMGR-5-330085: [source] requests forcestart service [service]
Explanation The specified source has requested the node manager to start the specified service
irrespective of the device mode.
Recommended Action No action is required.
Error Message CE-NODEMGR-5-330091: ERROR: Not enough timer allocated, should never
happen
Explanation The node manager has run out of timer resources. The device may be under heavy load.
Additional memory will be allocated for the timer.
Recommended Action It may be safer to reduce the load on the device. If the problem occurs
frequently, contact Cisco TAC.
Error Message CE-NODEMGR-5-330099: Service log cleanup: [error]
Explanation There was a problem while cleaning up service logs. Node manager may not be able to
clean up the service logs, but they will be taken care of by the logging monitor.
Recommended Action No action is required.
NODEMGR-6
Error Message CE-NODEMGR-6-330049: Service [service] is dead, do nothing according
to the config.
Explanation The specified service has become inoperational and according to specifications should
not be restarted.
Recommended Action No action is required.
Error Message CE-NODEMGR-6-330097: Created codecoverage directory [dir path]
Explanation Codecoverage directory is created for a process. This should only be seen when running
an instrumented image.
Recommended Action No action is required.
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Network Time Protocol Messages
Error Message CE-NODEMGR-6-330098: Error while creating codecoverage directory [dir
path]
Explanation Codecoverage directory could not be created successfully for a process. This should
only be seen for an instrumented image. If this message is seen, the process will not work properly.
Recommended Action Contact code coverage change owner for investigating the problem.
NODEMGR-7
Error Message CE-NODEMGR-7-330058: nodemgr: entering start_loop
Explanation The node manager has started running its main code loop.
Recommended Action No action is required.
Error Message CE-NODEMGR-7-330062: loop_counter = [count], child_pid = [pid]
Explanation Information used mainly for development purposes.
Recommended Action No action is required.
Network Time Protocol Messages
This section contains Network Time Protocol messages.
NTP-n
Note
When no severity level exists, the actual number for the severity level is generated at run time and
determined by the condition that generated the error.
Error Message CE-NTP-n-340000: [failure-description]
Explanation Native Linux NTP code exposes error/notice/information.
Recommended Action If the problem occurs, check NTP configuration or device configuration. If the
problem occurs frequently, contact Cisco TAC.
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NTP-3
Error Message CE-NTP-3-340004: failed to open ntp [drift|config] file: [file-name]
Explanation NTP service failed to open NTP driftfile or configfile.
Recommended Action Check NTP configuration. Check device status. If the problem occurs
frequently, contact Cisco TAC.
Error Message CE-NTP-3-340005: nodemgr failed to start/stop ntpd
Explanation NTP command failed since the node manager could not start or stop NTPD.
Recommended Action Check device status. Reboot the Content Engine. If the problem occurs
frequently, contact Cisco TAC.
Error Message CE-NTP-3-340006: failed to retrieve configuration from data-server,
error=[err_code]
Explanation NTP command failed since the NTP binary could not retrieve configuration from the
data server.
Recommended Action Check device status. Reboot the Content Engine. If the problem occurs
frequently, contact Cisco TAC.
NTP-5
Error Message CE-NTP-5-340001: [host-ip/name]: not a valid host address
Explanation An invalid NTP server host address was specified.
Recommended Action Retry with correct NTP server host address.
Error Message CE-NTP-5-340002: Maximum NTP servers reached.
Explanation Maximum NTP server limit has been reached.
Recommended Action Do not configure more NTP servers than the maximum limit.
Error Message CE-NTP-5-340003: Must configure NTP servers before enabling NTP
service.
Explanation No NTP server was configured so NTP service cannot be enabled.
Recommended Action Configure at least 1 NTP server before enabling NTP service.
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Port to Application Mapping Messages
Error Message CE-NTP-5-340008: failed to pre-sync system time and calendar.
Explanation Configured NTP servers fail to synchronize system time.
Recommended Action Check whether the configured NTP servers are valid and reachable. Manually
run ntpdate [ntp_server] to find out reasons for failure.
NTP-7
Error Message CE-NTP-7-340007: [NTP debugging message]
Explanation NTP debugging information.
Recommended Action No action is required.
Port to Application Mapping Messages
This section contains port to application mapping messages.
PAM-2
Error Message CE-PAM-2-345008: Can not create directory for pam module <reason>
Explanation System does not have a configured tmp directory.
Recommended Action System has severe software image setup or configuration problems. If the
problem persists, contact Cisco TAC.
Error Message CE-PAM-2-345010: Can not create log directory for pam module
Explanation System does not have a configured tmp directory.
Recommended Action System has severe software image set up or configuration problems. If the
problem persists, contact Cisco TAC.
Error Message CE-PAM-2-345013: Failed to lock authentication statistical file
Explanation System fails to set software lock for request authentication statistical file to reset
statistics. The statistical information of request authentication cannot be cleared.
Recommended Action Check condition of the disks. If the problem persists, contact Cisco TAC.
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Port to Application Mapping Messages
Error Message CE-PAM-2-345014: Can not create log directory for pam module
Explanation System does not have a configured tmp directory.
Recommended Action System has severe software image setup or configuration problems. If the
problem persists, contact Cisco TAC.
Error Message CE-PAM-2-345022: Failed to lock authentication statistical file
Explanation System fails to lock the authentication statistical file to display statistics.
Recommended Action Check condition of the disks. Check if the system /tmp directory exists. If the
problem persists, contact Cisco TAC.
PAM-3
Error Message CE-PAM-3-345000: Wrong authentication method to get authentication
debugging
Explanation Wrong authentication method has been selected for debugging.
Recommended Action Reconfigure authentication method parameters, check the disk condition, and
set debug option again by running the command debug authentication... If the problem persists,
contact Cisco TAC.
Error Message CE-PAM-3-345001: Can't open file (TACACS+)
Explanation System fails to open configuration file etc/pam.d/ce_http_tacacs_config for request
authentication via TACACS+ protocol. The authentication parameters cannot be saved.
Recommended Action Check TACACS+ protocol configuration. Check the disk condition. If the
problem persists, contact Cisco TAC.
Error Message CE-PAM-3-345002: Can't open file (RADIUS)
Explanation System fails to open configuration file etc/pam.d/ce_http_radius_config for request
authentication via RADIUS protocol. The authentication parameters cannot be saved.
Recommended Action Check RADIUS protocol configuration. Check disk condition. If the problem
persists, contact Cisco TAC.
Error Message CE-PAM-3-345003: Can't open file (NTLM)
Explanation System fails to open configuration file etc/pam.d/ce_http_ntlm_config for request
authentication via NTLM protocol. The authentication parameters cannot be saved.
Recommended Action Check NTLM protocol configuration. Check disk condition. If the problem
persists, contact Cisco TAC.
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Error Message CE-PAM-3-345004: Can't open file (LDAP)
Explanation System fails to open configuration file etc/pam.d/ce_http_ldap_config for request
authentication via LDAP protocol. The authentication parameters cannot be saved.
Recommended Action Check LDAP protocol configuration. Check disk condition. If the problem
persists, contact Cisco TAC.
Error Message CE-PAM-3-345005: Wrong option to set authentication debugging
Explanation Wrong authentication method has been set for debugging.
Recommended Action Reconfigure authentication method parameters, check the disk condition, and
set debug option again by executing command debug authentication. If the problem persists, contact
Cisco TAC.
Error Message CE-PAM-3-345006: can't open /tmp/user_authenticate_debug file to set
debugging information
Explanation System fails to open configuration file tmp/user_authenticate_debug file to set
debugging information.
Recommended Action Check the disk condition and set debug option again by running the command
debug authentication... If the problem persists, contact Cisco TAC.
Error Message CE-PAM-3-345007: can't open /tmp/request_authenticate_debug file to
set debugging in formation
Explanation System fails to open configuration file tmp/request_authenticate_debug file to set
debugging information.
Recommended Action Check disk condition and set debug option again by running the command
debug authentication... If the problem persists, contact Cisco TAC.
Error Message CE-PAM-3-345009: Can't open /etc/pam.d/content_engine_config file
Explanation System fails to open configuration file etc/pam.d/content_engine_config for user
authentication. The authentication parameters cannot be saved.
Recommended Action Check user authentication configurative. Check disk condition. If the problem
persists, contact Cisco TAC.
Error Message CE-PAM-3-345011: can't open /tmp/user_authenticate_stats file
Explanation System fails to open authentication statistical file /tmp/user_authenticate_stats to reset
statistics. The statistical information of authentication cannot be cleared.
Recommended Action Check disk condition. If the problem persists, contact Cisco TAC.
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Error Message CE-PAM-3-345012: can't open /tmp/user_authenticate_stats file to
report statistics
Explanation System fails to open authentication statistical file /tmp/user_authenticate_stats to
update statistics. The statistical information of authentication is lost.
Recommended Action Check disk. Check if the system /tmp directory exists. If the problem persists,
contact Cisco TAC.
Error Message CE-PAM-3-345015: can't open /tmp/user_ldap_stats file
Explanation System fails to open LDAP authentication statistical file /tmp/user_ldap_stats to reset
statistics. The statistical information of LDAP authentication cannot be cleaned.
Recommended Action Check disk condition. Check if the system /tmp directory exists. If the problem
persists, contact Cisco TAC.
Error Message CE-PAM-3-345016: can't open /tmp/user_radius_stats file
Explanation System fails to open RADIUS authentication statistical file /tmp/user_radius_stats to
reset statistics. The statistical information of RADIUS authentication cannot be cleaned.
Recommended Action Check disk condition. Check if the system /tmp directory exists. If the problem
persists, contact Cisco TAC.
Error Message CE-PAM-3-345017: can't open /tmp/user_tacacs_stats file
Explanation System fails to open TACACS+ authentication statistical file /tmp/user_tacacs_stats to
reset statistics. The statistical information of TACACS+ authentication cannot be cleaned.
Recommended Action Check disk condition. Check if the system /tmp directory exists. If the problem
persists, contact Cisco TAC.
Error Message CE-PAM-3-345018: can't open /tmp/user_ntlm_stats file
Explanation System fails to open NTLM authentication statistical file /tmp/user_ntlm_stats to reset
statistics. The statistical information of NTLM authentication cannot be cleaned.
Recommended Action Check disk condition. Check if the system /tmp directory exists. If the problem
persists, contact Cisco TAC.
Error Message CE-PAM-3-345019: Failed to write authentication statistical file
Explanation System failed to write the authentication statistical file to reset statistics. The statistical
information of authentication method cannot be cleaned.
Recommended Action Check disk condition. Check if the system /tmp directory exists. If the problem
persists, contact Cisco TAC.
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Error Message CE-PAM-3-345020: Failed to close authentication statistical file after
writing
Explanation System fails to close the authentication statistical file after statistics is cleared.
Recommended Action Check disk condition. Check if the system /tmp directory exists. If the problem
persists, contact Cisco TAC.
Error Message CE-PAM-3-345021: Failed to lock authentication statistical file
Explanation System fails to lock the authentication statistical file after statistics is cleared.
Recommended Action Check disk condition. Check if the system /tmp directory exists. If the problem
persists, contact Cisco TAC.
Error Message CE-PAM-3-345023: Unknown authentication method
Explanation Wrong authentication method selected.
Recommended Action Reconfigure authentication method parameters. Check disk condition. If the
problem persists, contact Cisco TAC.
Error Message CE-PAM-3-345024: Filed to open statistical file for authentication
Explanation System fails to open authentication statistical file. Authentication method statistics
cannot be displayed.
Recommended Action Check authentication method configuration. Check disk condition. If the
problem persists, contact Cisco TAC.
Error Message CE-PAM-3-345025: Statistical file is corrupted
Explanation Authentication statistical file has incorrect or corrupted information.
Recommended Action Check authentication method configuration. Check disk condition. Clear
authentication statistical information. Display statistical information again. If the statistical file is
corrupted, contact Cisco TAC, otherwise continue to authenticate the users.
Error Message CE-PAM-3-345026: Failed to close authentication statistical file after
reading
Explanation System fails to close the authentication statistical file after statistics is displayed.
Recommended Action Check disk condition. Check if the system /tmp directory exists. If the problem
persists, contact Cisco TAC.
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Parser Messages
Error Message CE-PAM-3-345027: A field of Statistical file is corrupted
Explanation Authentication statistical file has incorrect or corrupted information in one of the fields.
Recommended Action Check authentication method configuration. Check disk condition. Clear
authentication statistical information. Display statistical information again. If the statistical file is
still corrupted, contact Cisco TAC, otherwise continue to authenticate the users.
Error Message CE-PAM-3-345028: Failed to read authentication statistical file
Explanation System fails to read the authentication statistical file to display statistics.
Recommended Action Check disk condition. Check if the system /tmp directory exists. If the problem
persists, contact Cisco TAC.
Error Message CE-PAM-3-345029: tmp directory doesn't exist
Explanation System does not have a configured tmp directory.
Recommended Action System has a severe software image setup or configuration problem. Contact
Cisco TAC.
Error Message CE-PAM-3-345030: Failed to lock authentication statistical file
Explanation System fails to lock the authentication statistical file to display statistics.
Recommended Action Check disk condition. Check if the system /tmp directory exists. If the problem
persists, contact Cisco TAC.
Error Message CE-PAM-3-345031: Can't open /etc/pam.d/print_services file
Explanation System failed to open configuration file etc/pam.d/print_services for print service
authentication. The parameters of authentication could not be saved.
Recommended Action If error message occurs, check print service's authentication configuration,
check a condition of the disks. If the message repeats, contact Cisco TAC.
Parser Messages
This section contains parser messages.
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PARSER-2
Error Message CE-PARSER-2-350035: parser_server reconnect failed.
Explanation Shell failed to connect to parser server.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
PARSER-3
Error Message CE-PARSER-3-350000: sysdb_bind failed: <str>
Explanation Parser server failed to establish connection with the data server, which contains the
configuration registry.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350001: Bad arguments to parser_malloc
Explanation Parser attempted to allocate zero-size memory.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350002: Bad pointer to parser_free
Explanation Parser got null memory pointer to be freed.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350003: parser_free before parser_malloc called
Explanation Parser attempted to free the memory that was never allocated.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350004: Bad magic in parser free 1
Explanation Unexpected magic number detected in the memory block.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
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Parser Messages
Error Message CE-PARSER-3-350005: Bad magic in parser free 2
Explanation Unexpected magic number detected in the memory block.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350006: sysdb_item_set of uint32 <str><dc><str>
Explanation Could not set an item in the data server
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350007: wrong sysdb datatype at <str>, <dc>, expect <dc>
Explanation Did not received expected type of data from the data server.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350008: sysdb_directory_get_last: '<error>'
Explanation sysdb_directory_get_last() failed.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350009: sysdb_item_set of packed <str>: <str>
Explanation Error occurred while retrieving data from the data server.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350010: sysdb_iterator_create: <str>
Explanation Error occurred while setting an option in the data server.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350011: sysdb_iterator_next_data() failed <str>
Explanation Error occurred in a data server operation.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
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Parser Messages
Error Message CE-PARSER-3-350012: sysdb_iterator_free: <str>
Explanation Error occurred in a data server operation.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350013: <str> option Not Present:<str>, <str>,
Explanation Expected options are not present.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350014: <str>: new_cmd buffer null <function name>
Explanation Expected options are not present.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350015: <str> No endcoption mark for <hex>: <str>
Explanation No endcoption mark found.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350016: <str> Incomplete endcoption mark for <hex>: <str>
Explanation Incomplete endcoption mark found.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350017: <str>: invalid input (no 'B'): '<str>'
Explanation Invalid option found.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350018: <str>: bgcoption missing ',' after id: '<str>'
Explanation bgcoption is missing.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
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Parser Messages
Error Message CE-PARSER-3-350019: <str>: bgcoption missing ',' after type: '<str>'
Explanation bgcoption is missing.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350020: <str>: bgcoption missing ',' after path count:
'<str>'
Explanation bgcoption is missing.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350021: <str>:no nxcoption:'<str>'
Explanation An expected nxcoption is missing.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350022: <str>: incorrect nested coption:'<str>'
Explanation Incorrect nested ctoption is found.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350023: <str>: invalid NXCOPTION mark:'<str>'
Explanation Incorrect NXCOPTION mark is found.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350024: <str>: missing '=' in sysdb string <str> for
command '<str>'
Explanation Missing = in sysdb string.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350025: <str>: Possible loop detected in command '<str>'
Explanation Loop detected in the command.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
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Parser Messages
Error Message CE-PARSER-3-350026: <str>: missing equal '<' in sysdb string '<str>'
for command '<str>'
Explanation Missing equal (=) symbol in sysdb string.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350027: <str>: Unknown object type <dec> in nvgen_command
Explanation Unknown object type found.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350028: <str>: Unknown object type <dec> in replace_type
Explanation Unknown object type found.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350029: Invalid object format '<str>'
Explanation Invalid object type found.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350030: <str>: debug registration failed: <dc>
Explanation Debug registration failed.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350031: sysdb_bind: <str>
Explanation Error occurred while establishing the connection with the data server.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350033: Shell failed to write msg to parser server.
Explanation Shell failed to write message to parser server.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
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PAC File Server Messages
Error Message CE-PARSER-3-350034: parser_server reconnect succeeded
Explanation Shell process was able to reconnect to parser server.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350036: Endoption doesn't match! <dec>
Explanation Syntax error: Endoption does not match.
Recommended Action Retry the command. If the problem persists, reboot the Content Engine. If the
problem persists even after rebooting, contact Cisco TAC.
Error Message CE-PARSER-3-350038: Too many parser jobs from the shells. Have to
restart.
Explanation Parser server process has been terminated as the number of concurrent parsing requests
exceeded the maximum limit of 34.
Recommended Action Limit the number of login sessions to 34.
PARSER-4
Error Message CE-PARSER-4-350037: Too many parser jobs from the shells. Please save
your work and exit some shells.
Explanation Number of sessions that concurrently submitted the parsing requests have reached 34 or
more.
Recommended Action Limit the number of login sessions to 34 or less.
PAC File Server Messages
This section contains PAC file server messages.
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PFS-3
Error Message CE-PFS-3-690010: Memory allocation failure
Explanation The PAC file server module has failed to allocate memory from the system. This failure
can cause the PAC file server module to function improperly and may affect other software modules
in the system. This problem can be caused by a software error and requires investigation. The system
should restart the module if a crash occurs and reboot the Content Engine automatically if necessary.
Recommended Action Run the show process memory command to confirm that the system memory
has been used up. Restarting the system should provide an immediate workaround in most cases. To
help debug this problem, gather the output of the show pac-file server info, show statistics pac-file
server, and show process memory commands. Also, turn on debug logging by running the debug
pac-file server all and logging disk priority debug commands for a while when this problem
occurs. Send output from commands and all syslog files to Cisco TAC for further analysis.
Error Message CE-PFS-3-690011: Cannot open file <filename>
Explanation The PAC file server module has difficulty opening internal data files when obtaining a
configuration update. This failure can cause the PAC file server to run without a configuration or
without configuration update, so that it functions improperly. This message may be caused by disk
failure. This error message should appear whenever a configuration update occurs and the PAC file
server cannot obtain the update.
Recommended Action Run the show disk detail command to check the system disks. If a disk failure
has occurred, contact Cisco TAC to replace the hardware. If there is no disk problem, turn on debug
logging by running the debug pac-file server all and logging priority debug commands for a while
when this problem happens. Send all syslog files to Cisco TAC for further analysis.
PFS-5
Error Message CE-PFS-5-690001: PAC file server routing tables have been rebuilt
Explanation The routing table of the PAC file server module has been rebuilt because of
configuration changes. This message is informational only and should appear whenever a
configuration change in PAC files occurs and when information level logging is enabled.
Recommended Action No action is required.
Error Message CE-PFS-5-690002: PAC file server CE IP Address map has been rebuilt
Explanation The Content Engine name to IP address map has been rebuilt because of a configuration
change. This message is informational only and should appear whenever a configuration change
occurs in the Content Engine name to IP address mapping and information level logging is enabled.
Recommended Action No action is required.
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Preferences Module Messages
Preferences Module Messages
This section contains preferences module messages.
PM-3
Error Message CE-PM-3-682601: memory allocation failed
Explanation Memory resource is exhausted.
Recommended Action Contact Cisco TAC.
Error Message CE-PM-3-682602: Preferences file does not exist
Explanation The preferences file containing the default information set by the administrator does not
exist.
Recommended Action Contact Cisco TAC.
Error Message CE-PM-3-682603: cannot open <file>
Explanation The system cannot open the mentioned file, the file system is busy.
Recommended Action Contact Cisco TAC.
Error Message CE-PM-3-682604: cannot read <file>
Explanation The system cannot read the mentioned file, the file system is busy.
Recommended Action Contact Cisco TAC.
Error Message CE-PM-3-682605: Invalid Preferences file
Explanation The preferences file containing the default information is invalid or corrupted.
Recommended Action Contact Cisco TAC.
Error Message CE-PM-3-682606: Missing CDN information in Preference file
Explanation The preferences file containing the default information does not have all required CDN
information.
Recommended Action Contact Cisco TAC.
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Error Message CE-PM-3-682607: CDM <name/IP address> not responding
Explanation The preferences module is not able to establish a connection with the CDM.
Recommended Action Verify if CDM is alive and reachable.
Error Message CE-PM-3-682608: cannot resolve CDM hostname <name>
Explanation The CDM hostname cannot be resolved to an IP address by the preferences module.
Recommended Action Verify that the correct hostname has been supplied in the Preferences page,
verify DNS server is alive and reachable.
Error Message CE-PM-3-682609: CDM information tag too long
Explanation The information returned by the CDM contains unrecognized field.
Recommended Action Contact Cisco TAC.
Error Message CE-PM-3-682610: missing Origin FQDN field in info returned by CDM
Explanation The information returned by the CDM does not contain a required field.
Recommended Action Contact Cisco TAC.
Error Message CE-PM-3-682611: No Id tag in CDM response
Explanation The information returned by the CDM does not contain a required field.
Recommended Action Contact Cisco TAC.
Error Message CE-PM-3-682612: No Name tag found in CDM response
Explanation The information returned by the CDM does not contain the website name field.
Recommended Action Contact Cisco TAC.
Error Message CE-PM-3-682613: No Fqdn tag found in CDM response
Explanation The information returned by the CDM does not contain the Fully Qualified Domain
Name field.
Recommended Action Contact Cisco TAC.
Error Message CE-PM-3-682614: missing WebSite Id field in CDM response
Explanation The information returned by the CDM does not contain the website identifier field.
Recommended Action Contact Cisco TAC.
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Error Message CE-PM-3-682615: Cannot find channel ID in CDM answer
Explanation The information returned by the CDM does not contain the channel identifier field.
Recommended Action Contact Cisco TAC.
Error Message CE-PM-3-682616: Cannot find Channel Name tag in CDM answer
Explanation The information returned by the CDM does not contain the channel name field.
Recommended Action Contact Cisco TAC.
Error Message CE-PM-3-682617: Cannot find Manifest URL in CDM answer
Explanation The information returned by the CDM does not contain the manifest URL field.
Recommended Action Contact Cisco TAC.
Error Message CE-PM-3-682618: Cannot find RootCE in CDM answer
Explanation The information returned by the CDM does not contain the root Content Engine field.
Recommended Action Contact Cisco TAC.
Error Message CE-PM-3-682619: cannot find CE status Id field in CDM answer
Explanation The information returned by the CDM does not contain the Content Engine status
identifier field required to find the root Content Engine assigned to a CDN channel.
Recommended Action Contact Cisco TAC.
Error Message CE-PM-3-682620: cannot find CE IP address in CDM answer
Explanation The information returned by the CDM does not contain the root Content Engine IP
address field.
Recommended Action Contact Cisco TAC.
Error Message CE-PM-3-682621: unrecognized reply for CE IP address in CDM answer
Explanation The information returned by the CDM contains an invalid or unrecognized format, the
preferences module cannot extract the root Content Engine IP address of a given CDN channel.
Recommended Action Contact Cisco TAC.
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Error Message CE-PM-3-682624: CDM Record size too long
Explanation The information returned by the CDM contains a record that is too large.
Recommended Action Contact Cisco TAC.
Error Message CE-PM-3-682625: Invalid CDM username and/or password
Explanation The preferences module is not able to connect with the CDM because the username
and/or password in the Preferences page is incorrect for this CDM.
Recommended Action Modify the CDM username or password with the one expected by the CDM.
Error Message CE-PM-3-682626: Connection to CDM at <name/IP address> on port <port
number> refused
Explanation The preferences module is not able to establish a connection with the CDM.
Recommended Action Verify the connectivity with the CDM and if the CDM is functioning properly.
Error Message CE-PM-3-682627: Error <number> returned from CDM at <name/IP address>
on port <port number>
Explanation The CDM returned the HTTP error code <number>.
Recommended Action Contact Cisco TAC.
Error Message CE-PM-3-682628: Unknown answer from CDM at <name/IP address> on port
<port number>
Explanation The information returned by the CDM is not recognized by the preferences module.
Recommended Action Contact Cisco TAC.
Error Message CE-PM-3-682629: CDMIM backend PID probe file cannot be created
Explanation File system is busy. The preferences module could not create a mandatory system file.
Recommended Action Contact Cisco TAC.
Error Message CE-PM-3-682633: CDM reply not recognized
Explanation The reply from the CDM cannot be recognized.
Recommended Action Contact Cisco TAC.
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Preferences Module Messages
Error Message CE-PM-3-682636: CDM <name/IP address> returned empty reply
Explanation The reply from the CDM API was invalid.
Recommended Action Contact Cisco TAC.
Error Message CE-PM-3-682637: CDM <name/IP address> returned invalid reply:
<message>
Explanation The reply from the CDM API was not recognized.
Recommended Action Contact Cisco TAC.
Error Message CE-PM-3-682638: sendfetchnow failed: <message>
Explanation The command to indicate to the CDM to get the new or update the existing manifest file
or program file failed.
Recommended Action See CDM documentation.
Error Message CE-PM-3-682639: <program> called with no parameters
Explanation An internal function was called with a wrong number of parameters.
Recommended Action Contact Cisco TAC.
Error Message CE-PM-3-682640: <program> called with invalid type
Explanation An internal function was called with an invalid parameter.
Recommended Action Contact Cisco TAC.
PM-6
Error Message CE-PM-6-682630: Skipping CDN channel <name> because of Null manifest
file
Explanation The identified CDN channel does not have a manifest file URL linked with it, therefore
it is useless.
Recommended Action Add a manifest file URL if the CDN channel is required to export VoD
programs to the CDN.
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Error Message CE-PM-6-682631: Skipping CDN channel <name> because it does not have
a Root CE
Explanation The identified live CDN channel does not have a root Content Engine assigned to it and
therefore cannot be used by this preferences module.
Recommended Action If the CDN channel is required, assigne a root Content Engine on the CDM.
Error Message CE-PM-6-682632: Skipping CDN channel <name> because it does not have
an IP address for Root CE.
Explanation The preferences module was not able to get the root Content Engine IP address of the
identified live CDN channel and therefore cannot use it.
Recommended Action If this channel is required, ensure that a root Content Engine is assigned to this
CDN channel and that it is alive.
Error Message CE-PM-6-682634: CDM reply reports Request failed! (<message>)
Explanation The reply from the CDM API was not successful. The <message> contains the reply.
Recommended Action See CDM documentation.
Error Message CE-PM-6-682635: cdmim started
Explanation The CDM interface module has been activated
Recommended Action No action is required.
Postgres Server Messages
This section contains postgres server messages.
POSTGRE-1
Error Message CE-POSTGRE-1-661001: Lower free disk space on STATEFS partition:
[failure description]
Explanation Database is filling the STATEFS partition. A&D content replication is temporarily
stopped.
Recommended Action To reclaim disk space on STATEFS, run the command cms database
maintenance regular and cms database maintenance full, or schedule database maintenance more
frequently. Database maintenance will impact certain services on Content Engine like live stream
splitting and CMS Content Engine. If the free disk space on STATEFS is still less than 10% after
database maintenance, it is possible that too much content has been replicated to the Content Engine.
Contact Cisco TAC.
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Error Message CE-POSTGRE-1-661002: Unique index violation: [failure description]
Explanation Database server failed to validate for unique index and allowed insertion of duplicate
key values into unique index.
Recommended Action Run the command cms database maintenance. If the problem persists, then
reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-POSTGRE-1-661003: Foreign key referential integrity violation:
[failure description]
Explanation Database server failed to validate for foreign key and allowed insertion of a record with
a foreign key not found in master table. Database could be corrupted.
Recommended Action Contact Cisco TAC.
Error Message CE-POSTGRE-1-661005: Unable to create Database connection: [failure
description]
Explanation Database client unable to connect with the backend server. Possible reasons are Postgres
server process could have been terminated, or could be hanging, or all database connections could
be out.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-POSTGRE-1-661007: Failed to do full vacuuming: [failure
description]
Explanation Postgres server returned error when vacuum daemon executed vacuum full SQL
statement.
Recommended Action Contact Cisco TAC.
Error Message CE-POSTGRE-1-661008: Database reindexing is started:
Explanation A&D content replication is temporarily stopped until the reindexing is complete.
Recommended Action Wait for reindexing to be completed.
Error Message CE-POSTGRE-1-661009: Database full vacuuming is started:
Explanation A&D content replication is temporarily stopped until the vacuuming is complete.
Recommended Action Wait for vacuuming to be completed.
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Preload Messages
Error Message CE-POSTGRE-1-661010: Delete database records with non-unique value for
primary key:
Explanation Detected and deleted the bad database records with duplicate value for primary key.
Recommended Action Check if any content is missing for the channel with command show
distribution channels. If some contents are missing, run command distribution refresh meta-data
channel-name to recover metadata for the channel for receiver Content Engine, or run command
acquirer stop-channel and then acquirer start-channel for root Content Engine.
Preload Messages
This section contains preload messages.
PRELD-2
Error Message CE-PRELD-2-362001: Preload CLI sysdb bind error
Explanation Failed to bind to the system-wide configuration database.
Recommended Action Reload the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-PRELD-2-362002: Preload notification registration failed
Explanation Notification registration for the preload proxy module failed.
Recommended Action Reload the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-PRELD-2-362003: Preload select returned less than zero
Explanation The select call on preload socket descriptors failed.
Recommended Action No action is required. If the problem occurs frequently, contact Cisco TAC.
PRELD-3
Error Message CE-PRELD-3-363001: preload_threads_invoke(): Unable to start preload
thread-[<thread_index>]
Explanation Failed to create the preload thread for the concurrent session with identity
<thread_index>
Recommended Action If the problem persists, contact Cisco TAC.
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Router Blade Configuration Protocol Messages
Error Message CE-PRELD-3-363002: preload_threads_invoke(): Unable to join preload
thread-[<thread_index>]
Explanation Failed to join the preload for the concurrent session with identity <thread_index>
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-PRELD-3-363003: [preload] mms stream files won't be preloaded as
wmt is not enabled.
Explanation WMT is not enabled, so MMS stream files will not be preloaded.
Recommended Action Enable WMT. If the problem persists, contact Cisco TAC.
Error Message CE-PRELD-3-363004: Error setting preload dscp: <item>, ret=<error_no:>
Explanation The DSCP setting for description of <item> http or WMT failed with error <error_no>.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
PRELD-5
Error Message CE-PRELD-5-365001: preload: error <error_no> in bind to sysdb
Explanation Preload failed to bind to sysdb and returned the error <error_no>.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-PRELD-5-365002: <meta_info>
Explanation Preload meta information.
Recommended Action No action is required.
Error Message CE-PRELD-5-365003: Preloading is disabled
Explanation User has entered - no preload enable command.
Recommended Action No action is required.
Router Blade Configuration Protocol Messages
This section contains Router Blade Configuration Protocol messages.
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RBCP-1
Error Message CE-RBCP-1-590019: RBCP: Nodemgr failed to reload in 60sec. Forcing a
reload
Explanation The NM-CE failed to reload the node manager in a graceful manner.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
RBCP-3
Error Message CE-RBCP-3-590003: IP Address configuration failed (type: <num>, sense
= <num>, ip = <ip>, mask = <mask>)
Explanation IP address configuration on the NM-CE interface failed.
Recommended Action Reconfigure the IP address on the router. If the error persists, contact Cisco
TAC.
Error Message CE-RBCP-3-590005: do_set_ip(): sendto: <message>
Explanation NM-CE failed while sending IP address configuration result to the router.
Recommended Action Reconfigure the IP address on the router. If the error persists, contact Cisco
TAC.
Error Message CE-RBCP-3-590007: Default gateway configuration failed <default gw>
Explanation Default gateway configuration on the NM-CE failed
Recommended Action Reconfigure the default gateway on the router. If the error persists, contact
Cisco TAC.
Error Message CE-RBCP-3-590009: do_set_defaultgw(): sendto: <message>
Explanation NM-CE failed while sending default gateway configuration result to the router.
Recommended Action Reconfigure the default gateway on the router. If the problem persists, contact
Cisco TAC.
Error Message CE-RBCP-3-590011: do_shutdown(): sendto: <message>
Explanation NM-CE failed while sending the shutdown response to the router.
Recommended Action Contact Cisco TAC.
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Error Message CE-RBCP-3-590012: recvfrom <message>
Explanation NM-CE failed while receiving RBCP messages.
Recommended Action Contact Cisco TAC.
Error Message CE-RBCP-3-590020: <name>: Error while opening socket: <error>
Explanation NM-CE failed while creating a socket.
Recommended Action Contact Cisco TAC.
Error Message CE-RBCP-3-590021: <name>: Error in bind: <error>
Explanation NM-CE failed while binding a socket.
Recommended Action Contact Cisco TAC.
Error Message CE-RBCP-3-590022: rbcpd: cannot fork: <error>
Explanation NM-CE failed while forking a process.
Recommended Action Contact Cisco TAC.
Error Message CE-RBCP-3-590023: rbcp_register: exec_show_hardware return ret =
<num>, ret1=<num>, ret2=<num>
Explanation The NM-CE failed while getting status information
Recommended Action Contact Cisco TAC.
Error Message CE-RBCP-3-590024: rbcp_register: can not open <name>: <error>
Explanation NM-CE failed while opening a file.
Recommended Action Contact Cisco TAC.
Error Message CE-RBCP-3-590025: rbcp_register: error while reading <name>: <error>
Explanation NM-CE failed while reading a file.
Recommended Action Contact Cisco TAC.
Error Message CE-RBCP-3-590026: Error while sending registration message: <error>
Explanation NM-CE failed while sending registration message.
Recommended Action Contact Cisco TAC.
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RBCP-5
Error Message CE-RBCP-5-590002: IP Address configuration successful (type: <num>,
sense = <num>, ip = <ip>, mask = <mask>)
Explanation IP address configuration on the NM-CE interface was successful.
Recommended Action No action is required.
Error Message CE-RBCP-5-590004: Sending ip address configuration response.
Explanation Sending IP address configuration result to the router.
Recommended Action No action is required.
Error Message CE-RBCP-5-590006: default gateway configuration successful <default
gw>
Explanation Default gateway configuration on the NM-CE was successful.
Recommended Action No action is required.
Error Message CE-RBCP-5-590008: Sending defaultgw configuration response.
Explanation Sending default gateway configuration result to the router.
Recommended Action No action is required.
Error Message CE-RBCP-5-590010: Sending shutdown complete message
Explanation NM-CE sending the shutdown complete message to the router.
Recommended Action No action is required.
Error Message CE-RBCP-5-590013: RBCP Registration ACK from <num>.
Explanation NM-CE received registration ack from router.
Recommended Action No action is required.
Error Message CE-RBCP-5-590014: RBCP Registration Request from <num>.
Explanation NM-CE received registration request message from router.
Recommended Action No action is required.
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RealProxy Messages
Error Message CE-RBCP-5-590015: RBCP IP address set message from <num>
Explanation NM-CE received IP address set message from router.
Recommended Action No action is required.
Error Message CE-RBCP-5-590016: RBCP default gateway set message from <num>
Explanation NM-CE received default gateway set message from router.
Recommended Action No action is required.
Error Message CE-RBCP-5-590017: RBCP shutdown message from <num>
Explanation NM-CE received shutdown message from router.
Recommended Action No action is required.
Error Message CE-RBCP-5-590018: RBCP reload message from <num>
Explanation NM-CE received reload message from router.
Recommended Action No action is required.
Error Message CE-RBCP-5-590027: rbcp_register: Registration message successfully
sent.
Explanation NM-CE sent the registration message successfully.
Recommended Action No action is required.
RBCP-7
Error Message CE-RBCP-7-590001: <various messages>
Explanation Debug messages.
Recommended Action No action is required.
RealProxy Messages
This section contains RealProxy messages.
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REALPXY-2
Error Message CE-REALPXY-2-382001: Failed to open CscoCache/Ruby disk
Explanation Failed to open CscoCache/Ruby disk.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
REALPXY-3
Error Message CE-REALPXY-3-383001: [Procedure] Failed to set Real Proxy
<incoming|outgoing> bandwidth <bw> <error_message>
Explanation Failed to change the bandwidth configuration of Real Proxy.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-REALPXY-3-383002: Failed to get [property_name] Property
Explanation The plugin failed to get the specified property.
Recommended Action No action is required.
Error Message CE-REALPXY-3-383003: Plugin Error
Explanation The error message should be descriptive.
Recommended Action No action is required.
Error Message CE-REALPXY-3-383004: Operation on [file] file failed
Explanation The operation failed on the given file.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-REALPXY-3-383005: Real Media Caching is disabled.
Explanation RealMedia caching is disabled by configuration.
Recommended Action Enable using the GUI:Real Proxy->Caching, if needed.
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RealSubscriber Messages
Error Message CE-REALPXY-3-383006: Failed to bind/unbind or get [info] information
from the DS.
Explanation Failed to bind or unbind or get information from the data server as indicated by the
message.
Recommended Action Try the command again. If the problem occurs frequently, contact Cisco TAC.
REALPXY-4
Error Message CE-REALPXY-4-384001: Warning
Explanation The message should be informative.
Recommended Action No action is required.
REALPXY-7
Error Message CE-REALPXY-7-387001: Real Proxy <incoming|outgoing> bandwidth set to
<bw>
Explanation RealProxy bandwidth configurations.
Recommended Action No action is required.
Error Message CE-REALPXY-7-387002: Plugin debug messages
Explanation Plugin debug message.
Recommended Action No action is required.
RealSubscriber Messages
This section contains RealSubscriber messages.
REALSRV-3
Error Message CE-REALSRV-3-393010: [Procedure] Failed to set Real Subscriber
bandwidth <bw> <error_message>
Explanation Failed to change the bandwidth configuration of RealSubscriber.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
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REALSRV-7
Error Message CE-REALSRV-7-397002: Real Subscriber bandwidth set to <bw>
Explanation RealSubscriber bandwidth configurations.
Recommended Action No action is required.
Remote Proxy Caching Messages
This section contains remote proxy caching messages.
RPC-2
Error Message CE-RPC-2-620000: Usage: [failure description]
Explanation Incorrect usage while invoking the program.
Recommended Action Check the usage and try again. If the problem occurred without any
intervention from user, contact Cisco TAC.
Error Message CE-RPC-2-620001: Malloc failed: [failure description]
Explanation Malloc failed.
Recommended Action Check errorlog for more information. The program will be restarted by node
manager. If the problem persists, contact Cisco TAC.
Error Message CE-RPC-2-620002: Failed to create [server description] server
Explanation Failed to create a unirpc server for inter-process communication.
Recommended Action Check errorlog for more information. The program will be restarted by node
manager. If the problem persists, contact Cisco TAC.
Error Message CE-RPC-2-620003: Child process [pid] was killed unexpectedly with
signal [signal number]
Explanation A dispatcher process trying to communicate outside the box stopped unexpectedly. This
is a very rare situation.
Recommended Action The dispatcher will recover automatically. If this happens on a CDM and if an
item that was being configured at the time did not reach its intended destination, redo the
configuration. Check CMS errorlog to see if it has any more information. If this happens on a
non-CDM device, check appropriate interbox modules (e.g. distribution or CMS errorlogs) to see if
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Remote Shell Protocol Messages
you find any information. If there is no effect on the system, the error may be ignored, as some
inter-box messages are not reliable and system will continue to function. If the problem persists,
contact Cisco TAC.
Remote Shell Protocol Messages
This section contains Remote Shell Protocol messages.
RSH-n
Note
When no severity level exists, the actual number for the severity level is generated at run time and
determined by the condition that generated the error.
Error Message CE-RSH-n-810030: [Description]
Explanation These messages are generated by rsh.
Recommended Action If high priority error messages occur frequently, contact Cisco TAC.
RealServer Manager Messages
This section contains RealServer manager messages.
RSM-2
Error Message CE-RSM-2-402200: [register_verification] - Verifier register failed.
Explanation Registration with data server for verification failed.
Recommended Action RSM will retry.
Error Message CE-RSM-2-402201: [set_rlimit] - setrlimit() failed
Explanation Could not increase the file descriptors for RealServer process.
Recommended Action RealServer performance would be affected. Contact Cisco TAC.
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RSM-3
Error Message CE-RSM-3-402300: [rsm_loop] - Error in processing VEN msg
Explanation RealServer manager was not able to process VEN msg.
Recommended Action RealServer manager should reinitialize itself.
Error Message CE-RSM-3-402301: [rsm_loop] - Health Probe failed for RS
Explanation None.
Recommended Action RealServer manager should restart Real Server.
Error Message CE-RSM-3-402302: [rsm_ds_bind] - Cannot bind to data server
Explanation Non.e
Recommended Action RealServer manager should retry.
Error Message CE-RSM-3-402303: [register_notification] - Register Notification
failed
Explanation RealServer manager will not get notified by data server for this item.
Recommended Action User may require to manually restart RealServer after IP address change.
Error Message CE-RSM-3-402304: [unregister_verification] - Verifier unregister
failed
Explanation Verifier unregister with data server failed.
Recommended Action Check for rc value. No action is required.
Error Message CE-RSM-3-402305: [start_real_server] - fork () or exec() failed
Explanation Content Engine may be out of system resources.
Recommended Action RealServer manager will restart. Try enabling RealServer again.
Error Message CE-RSM-3-402306: [get_rsm_pid] - Failed to read pid from pid file
Explanation NETRCM callback cannot send SIGUP to RealServer manager without its process ID.
Recommended Action Try changes on the interface again, especially if you have changed the IP
address.
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Error Message CE-RSM-3-402307: [rsm_loop] - Received SIGHUP from NETRCM callback
Explanation RealServer will be started or stopped after receiving SIGHUP.
Recommended Action Need to start or stop RealServer from CDM.
Error Message CE-RSM-3-402308: System call error: <system call name> <err msg>
Explanation System call failed. System might be in weird state.
Recommended Action Try reenabling the service that caused this. Reboot if it does not work. If the
problem persists, contact Cisco TAC.
Error Message CE-RSM-3-402309: - Real Server Manager could not write to pid file
Explanation RealServer manager could not write to process ID file.
Recommended Action Reenable the service that caused this problem. Reboot the Content Engine. If
the problem persists, contact Cisco TAC.
RSM-4
Error Message CE-RSM-4-402400: [main] - RSM restarted while Real Server is running
Explanation RealServer manager restarted. If RealServer is enabled playback will be affected.
RealServer should restart itself.
Recommended Action Check RealServer status using the command show rtsp server. Enable
RealServer.
Error Message CE-RSM-4-402401: [handle_signal] - Real Server died
Explanation RealServer process terminated. It can be a normal or an abnormal termination.
Recommended Action RealServer manager should take action automatically depending on the enable
status.
Error Message CE-RSM-4-402402: [procedure] - INFO
Explanation None.
Recommended Action No action is required.
Error Message CE-RSM-4-402403: [rsm_loop] - RSM select() call returned error
Explanation None.
Recommended Action Look up the errno variable value. No action is required.
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Error Message CE-RSM-4-402404: [unregister_notification] - Notifier unregister
failed
Explanation Notifier unregister with data server failed.
Recommended Action Check for rc value. No action is required.
Error Message CE-RSM-4-402405: [verification_ack] - Verification ACK failed
Explanation Failed to build/send ACK to data server for verification message.
Recommended Action Check for rc value. RealServer enable command changes would not take effect.
RealServer manager will restart. Try the command again. If problem persists, contact Cisco TAC.
Error Message CE-RSM-4-402406: [process_notification] - Get notifier info failed
Explanation Failed to get notification information from data server.
Recommended Action RealServer manager should restart. Need to manually start/stop RealServer
after IP address change.
Error Message CE-RSM-4-402407: [process_notification] - Free Ven resources
Explanation Failed to free notification information.
Recommended Action RealServer manager should restart. Need to manually start/stop RealServer
after IP address change.
Error Message CE-RSM-4-402408: [process_ven_msg] - Failed to process ven msg
Explanation None.
Recommended Action RealServer manager should restart. Need to start/stop RealServer again.
RSM-6
Error Message CE-RSM-6-402600: [process_notification] Explanation None.
Recommended Action No action is required.
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RSM-7
Error Message CE-RSM-7-402700: [Procedure] - Debug MSG
Explanation None.
Recommended Action No action is required.
Real Time Streaming Protocol Messages
This section contains Real Time Streaming Protocol messages.
RTSP-3
Error Message CE-RTSP-3-403000: [Procedure] System call error: <system call name>
<err msg>
Explanation System call failed. System might be in weird state.
Recommended Action Reenable the service that caused the problem. If the problem persists, contact
Cisco TAC.
Error Message CE-RTSP-3-403001: [Procedure] RTSP [service] user license agreement
not accepted <mesg>
Explanation RTSP Proxy or Subscriber user license agreement not accepted.
Recommended Action Accept the license agreement and try enabling RTSP services.
Error Message CE-RTSP-3-403002: [Procedure] Could not set Real [service] Logpath
variable in temp file <mesg>
Explanation Failed to set the Real [service] logpath variable in temp file.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-RTSP-3-403003: [Procedure] Failed to move temp file with accesslog
path variable to Real Proxy configuration file <error_message>
Explanation Failed to move the temp file to the configuration file.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
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Error Message CE-RTSP-3-403004: [Procedure] External/Fast Ethernet/Gigabit Ethernet
IP not configured. Using the local host IP
Explanation External/Fast Ethernet/Gigabit Ethernet IP not available.
Recommended Action Configure External/Fast Ethernet/Gigabit Ethernet IP and retry the command.
If the problem occurs frequently, contact Cisco TAC.
Error Message CE-RTSP-3-403005: [Procedure] Failed to disable Real [service]
evaluation. on entering valid license key
Explanation Failed to disable Real Proxy/Subscriber evaluation. on entering valid license key.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-RTSP-3-403006: [Procedure] Failed to start/stop Real Subscriber
<error_mesg>
Explanation Failed to start/stop RealSubscriber.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-RTSP-3-403007: [Procedure] Failed to disable Real [service]
<error_mesg>
Explanation Failed to disable Real Proxy/Subscriber.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco
TAC.
Error Message CE-RTSP-3-403008: [Procedure] Failed to enable Real [service]
evaluation <error_msg>
Explanation Failed to enable Real Proxy/Subscriber.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-RTSP-3-403009: [Procedure] Failed to create symbolic link for Real
Subscriber VOD <error_mesg>
Explanation Failed to create symbolic link for Real Subscriber VOD.
Recommended Action Retry the command. If ithe problem occurs frequently, contact Cisco TAC.
Error Message CE-RTSP-3-403010: [Procedure] Failed to set Real Subscriber
default/maximum archive file size
Explanation Failed to set RealSubscriber default/maximum archive file size.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
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Error Message CE-RTSP-3-403011: [Procedure] Failed to get Real [service]
Configuration <error_mesg>
Explanation Failed to get Real Proxy/Subscriber configuration.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-RTSP-3-403012: [Procedure] Failed to execute IP address check
script <error_mesg>
Explanation Failed to execute the script which checks for IP address.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-RTSP-3-403013: [Procedure] Host name not configured <error_mesg>
Explanation Host name configuration is not available.
Recommended Action Configure the hostname and retry the command.
Error Message CE-RTSP-3-403014: [Procedure] Real Server needs hostname other than
local host <error_mesg>
Explanation RealServer needs host name other than local host.
Recommended Action Configure the host name other than local host and retry the command.
Error Message CE-RTSP-3-403015: [Procedure] No IP address available in /etc/hosts.
<error_mesg>
Explanation No IP address available in /etc/hosts file.
Recommended Action Configure the IP address and retry the command.
Error Message CE-RTSP-3-403016: [Procedure] Unknown return status from IP address
check script
Explanation Invalid return status received from the IP address check script.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-RTSP-3-403017: [Procedure] Real Proxy enable.
Explanation Could not create symbolic link for MEDIAFS mount point. Real Proxy would go in
PASS THROUGH mode.
Recommended Action Check current disk configuration for MEDIAFS partition. To enable real proxy,
you must first configure MEDIAFS partition.
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Real Time Streaming Protocol Messages
Error Message CE-RTSP-3-403018: [Procedure] Failed to set [sprayer] bandwidth to
[bandwidth]
Explanation Failed to set streaming sprayer bandwidth.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-RTSP-3-3020: [Procedure] Failed to send sighup signal to [pid]
Explanation Failed to send sighup signal to the sprayer process.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-RTSP-3-403021: Number of MEDIAFS partitions exceed the max limit of
[no] partitions.
Explanation The number of MEDIAFS partitions exceed the max limit and RealMedia cached
content will not be cleared on certain MEDIAFS partitions.
Recommended Action No action is required.
Error Message CE-RTSP-3-403022: Real Server license directory was not set/invalid
Explanation Failed to set the real license directory or it is NULL.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-RTSP-3-403021: Number of MEDIAFS partitions exceed the max limit of
[no] partitions.
Explanation The number of MEDIAFS partitions exceed the max limit and RealMedia cached
content will not be cleared on certain MEDIAFS partitions.
Recommended Action No action is required.
Error Message CE-RTSP-3-403022: Real Server license directory was not set/invalid
Explanation Failed to set the real license directory or it is NULL.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
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RTSP-6
Error Message CE-RTSP-6-406001: [Procedure] Disabled Real [service] evaluation on
entering valid license key
Explanation Disabled Real Proxy/Subscriber evaluation.
Recommended Action No action is required.
Error Message CE-RTSP-6-406002: [Procedure] Maximum file size for Real Subscriber
archiving <size>
Explanation RealSubscriber file size information.
Recommended Action No action is required.
Error Message CE-RTSP-6-406003: [Procedure] Started/Stopped the Real Subscriber
Explanation Started/Stopped the RealSubscriber.
Recommended Action No action is required.
Error Message CE-RTSP-6-406004: [Procedure] Enabled Real [service] evaluation
Explanation Enabled Real Proxy/Subscriber evaluation.
Recommended Action No action is required.
Error Message CE-RTSP-6-406005: [Procedure] [Interface type] IP not available using
Interface type] IP
Explanation External/Fast Ethernet/Gigabit Ethernet IP not available.
Recommended Action No action is required.
Error Message CE-RTSP-6-406006: [Procedure] real proxy enable
Explanation RealProxy mount point information.
Recommended Action No action is required.
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RTSP-7
Error Message CE-RTSP-7-407001: [RTSP CLI Bin Debug Msg]
Explanation Debug message.
Recommended Action No action is required.
Error Message CE-RTSP-7-407002: [Procedure] Failed to get correct PID [pid]
Explanation Failed to get PID of the sprayer.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-RTSP-7-407003: [Procedure] Application is not enabled
Explanation Application is not enabled.
Recommended Action No action is required.
Error Message CE-RTSP-7-407004: [RTSP Debug Msg]
Explanation Debug messag.e
Recommended Action No action is required.
Real Time Streaming Protocol Gateway Messages
This section contains Real Time Streaming Protocol gateway messages:
RTSPG-2
Error Message CE-RTSPG-2-408200: [Procedure] - RTSP Gateway error log init failed
<error_mesg>
Explanation RTSP gateway error log initialization failed.
Recommended Action If this message appears periodically, it can be ignored. If the problem occurs
frequently, contact Cisco TAC.
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Error Message CE-RTSPG-2-408201: [Procedure] - Failed to generate RTSP Gateway error
log config file <mesg>
Explanation Failed to generate RTSP gateway error log configuration file when RTSPG debug level
is changed.
Recommended Action If this message occurs periodically, it can be ignored. If the problem occurs
frequently, contact Cisco TAC.
Error Message CE-RTSPG-2-408202: [Procedure] - Memory allocation failed during
errorlog initialization for RTSP Gateway
Explanation Memory allocation failure. Attempted to allocate zero size memory.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-RTSPG-2-408203: [Procedure] - Failed to create/open RTSP Gateway
errorlog client configuration file: <file_path>
Explanation Failed to create/open RTSP Gateway configuration file.
Recommended Action If this message occurs periodically, it can be ignored. If the problem occurs
frequently, contact Cisco TAC.
Error Message CE-RTSPG-2-408204: [Procedure] - Failed to initialize debug library
for RTSP Gateway
Explanation Failed to initialize debug library.
Recommended Action If this message occurs periodically, it can be ignored. If the problem occurs
frequently, contact Cisco TAC.
Error Message CE-RTSPG-2-408205: [Procedure] - Interface IP address not configured
Explanation RTSPG failed to start. It requires interface IP address. RTSPG will remain idle for 15
seconds and exit.
Recommended Action Configure interface IP address.
RTSPG-3
Error Message CE-RTSPG-3-408300: [Procedure] - Failed to set item <mesg>
Explanation Failed to set item in the data server.
Recommended Action If this message occurs periodically, it can be ignored. If the problem occurs
frequently, contact Cisco TAC.
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Rules Messages
Error Message CE-RTSPG-3-408301: [Procedure] - Unable to signal self to get errlog
config <mesg>
Explanation Unable to send signal to self to get errlog configuration.
Recommended Action If this message occurs periodically, it can be ignored. If the problem occurs
frequently, contact Cisco TAC.
Error Message CE-RTSPG-3-408302: [Procedure] - Failed to restart RTSPG after
incoming port change
Explanation Failed to restart RTSPG after incoming port change.
Recommended Action If this message occurs periodically, it can be ignored. If the problem occurs
frequently, contact Cisco TAC.
Error Message CE-RTSPG-3-408303: Failed to get/set item [name] in dataserver
Explanation The RTSP Gateway module has failed to get/set item [name] from the data server. The
error number for the get/set is [x].
Recommended Action The system should recover from the error automatically. If the problem persists
or occurs very frequently, contact Cisco TAC.
Rules Messages
This section contains rules messages. These rules are used for filtering URLs.
RULES-2
Error Message CE-RULES-2-412001: <procedure>: invalid switch
Explanation Encountered an invalid pattern or action type.
Recommended Action Check rule configuration. If the problem persists, contact Cisco TAC.
Error Message CE-RULES-2-412002: <procedure>: rule is NULL
Explanation The argument rule passed a NULL pointer.
Recommended Action Check rule configuration. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-RULES-2-412003: rule_del(): <parameter> entry not found
Explanation Tried to remove a parameter which is not configured.
Recommended Action Use show rule all command to check for configured parameters.
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Rules Messages
Error Message CE-RULES-2-412004: default switch in <procedure>
Explanation Encountered an invalid pattern type.
Recommended Action Check rule configuration. If the problem persists, contact Cisco TAC.
Error Message CE-RULES-2-412005: <procedure> error: invalid else
Explanation Pattern type is neither SRC_IP nor DST_IP.
Recommended Action Check rule configuration. If the problem persists, contact Cisco TAC.
Error Message CE-RULES-2-412006: error allocating new pattern table
Explanation System failed to allocate memory for the new pattern table.
Recommended Action Contact Cisco TAC.
Error Message CE-RULES-2-412007: Error allocating new action table
Explanation System failed to allocate memory for the new action table.
Recommended Action Contact Cisco TAC.
Error Message CE-RULES-2-412008: error allocating new Rule table
Explanation System failed to allocate memory for the new rule table.
Recommended Action Contact Cisco TAC.
Error Message CE-RULES-2-412009: rule_of_port_sort() error: NULLP
Explanation The argument passed for sorting is a null pointer.
Recommended Action Check rule configuration for configured destination ports. If the problem
persists, contact Cisco TAC.
Error Message CE-RULES-2-412010: Rule:pattern_match_request: failed to alloc memory
Explanation System failed to allocate memory for the new pattern list.
Recommended Action Contact Cisco TAC.
Error Message CE-RULES-2-412011: rule_show_stat(); Internal error
Explanation Rule statistics entry is NULL.
Recommended Action Check rule configuration. If the problem persists, contact Cisco TAC.
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RULES-3
Error Message CE-RULES-3-413001: <procedure>: Can't create new list
Explanation System failed to allocate memory for the new list.
Recommended Action Contact Cisco TAC.
Error Message CE-RULES-3-413002: rule_add_port(): new_list_head is NULL
Explanation System failed to allocate memory for the new port list.
Recommended Action Contact Cisco TAC.
Error Message CE-RULES-3-413003: rule_add_port(): cur_list NULL
Explanation System failed to allocate memory for the new port list.
Recommended Action Contact Cisco TAC.
Error Message CE-RULES-3-413004: rule_create_port_list(): failed to malloc
new_list_head
Explanation System failed to allocate memory for the new port list.
Recommended Action Contact Cisco TAC.
Error Message CE-RULES-3-413005: rule_create_ip_list() new_list is NULL
Explanation System failed to allocate memory for the new IP list.
Recommended Action Contact Cisco TAC.
Error Message CE-RULES-3-413006: rule_del_ip(): error creating new list
Explanation System failed to allocate memory for the new IP list.
Recommended Action Contact Cisco TAC.
Error Message CE-RULES-3-413007: rule_add_regex(): failed to create new list
Explanation System failed to allocate memory for the new regex list.
Recommended Action Contact Cisco TAC.
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Rules Messages
Error Message CE-RULES-3-413008: rule_create_regex_list(): memory allocation failed
Explanation System failed to allocate memory for the new regex list.
Recommended Action Contact Cisco TAC.
Error Message CE-RULES-3-413009: rule_create_regex_list() can't allocate regex
Explanation System failed to allocate memory for new regex list.
Recommended Action Contact Cisco TAC.
Error Message CE-RULES-3-413010: rule_del_regex(): failed to create new list
Explanation System failed to allocate memory for the new regex list.
Recommended Action Contact Cisco TAC.
Error Message CE-RULES-3-413011: ctype is null
Explanation The ctype member in the response header may have null value.
Recommended Action No action is required. The system deliberately checks for the null value.
Error Message CE-RULES-3-413012: error allocation new action table
Explanation System failed to allocate memory for the new action table.
Recommended Action Contact Cisco TAC.
Error Message CE-RULES-3-413013: Malloc for action_sel failed
Explanation System failed to allocate memory.
Recommended Action Contact Cisco TAC.
Error Message CE-RULES-3-413014: rule_process_verif_msg(): <filename> <line_no>
<ds_get_verification_info call failed> errno = <error_no>
Explanation The ds_get_verification_info call failed with error no <error_no> in file <filename> line
<line_no>.
Recommended Action Contact Cisco TAC.
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Rules Messages
Error Message CE-RULES-3-413015: register_verifier(): <filename> <line_no>
<register_verifier failed for item> <item>
Explanation The register_verifier call failed for item <item> in file <filename> line <line_no>.
Recommended Action Contact Cisco TAC.
Error Message CE-RULES-3-413016: rule_server_main(): ERROR request processing timed
out
Explanation Request timed out.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-RULES-3-413017: rule_server_rpc_main(): RpcUdsServer_new()
returned NULL server
Explanation Launching of new rule_server might have failed.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-RULES-3-413018: rules_daemon : RpcUdsServer_accept returned a NULL
client
Explanation The RpcUdsServer_accept returned a null client.
Recommended Action No action is required. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-RULES-3-413019: rules_daemon() client_thread_create failed err =
<error_no>
Explanation Creation of new client thread failed with error no <error_no>.
Recommended Action No action is required. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-RULES-3-413020: rule_init_cfg() Failed to bind to sysdb
Explanation Failed to bind to data server. The cache process will be restored automatically.
Recommended Action No action is required. If the message appears frequently, contact Cisco TAC.
Error Message CE-RULES-3-413021: rule_init_cfg() Failed to get the list from sysdb
Explanation Failed to get the list from the data server. A new connection will be opened to retry the
operation.
Recommended Action No action is required. If the problem occurs frequently, contact Cisco TAC.
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RULES-5
Error Message CE-RULES-5-415001: Ignoring invalid URL rewrite original URL=<old_url>
new URL=<new_url>
Explanation Invalid URL rewrite ignored.
Recommended Action No action is required
Error Message CE-RULES-5-415002: Ignoring invalid URL transformation URL=<old_url>
new URL=<new_url>
Explanation Invalid URL transformation ignored.
Recommended Action No action is required.
Error Message CE-RULES-5-415003: rule_show_stat(); Error opening tty
Explanation Failed to open the terminal for writing rules statistics.
Recommended Action No action is required.
RULES-6
Error Message CE-RULES-6-416001: rule_del_port(): old_list is NULL
Explanation The old port list may be empty.
Recommended Action No action is required.
Error Message CE-RULES-6-416002: send_verif_ack(): error building ack, error =
<error_no>
Explanation Error in building the acknowledgment message.
Recommended Action No action is required.
Error Message CE-RULES-6-416003: rule_process_verif_msg(): unknown event =
<sysdb_info.event>
Explanation Unknown event encountered while receiving rule process verification message.
Recommended Action No action is required.
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Rules Messages
Error Message CE-RULES-6-416004: rule_process_notif_msg(): <file_name> <line_no>
<ds_get_notification_info call failed> errno = <error_no>
Explanation Error <error_no> occurred in file <file_name>, line <line_no> while receiving rule
process notification message.
Recommended Action No action is required.
Error Message CE-RULES-6-416005: rule_process_notif_msg(): <file_name> <line_no>
ds_free_ven_resource failed
Explanation Error occurred in file <file_name>, line <line_no> when the data server tried to free the
resource.
Recommended Action No action is required.
Error Message CE-RULES-6-416006: Failed to get the full message from the ds
Explanation Rule process failed to receive the complete message from the data server.
Recommended Action No action is required.
Error Message CE-RULES-6-416007: rule_register_notifier(): <file_name> <line_no>
<rule_register_notifier failed for item> <rule_action_notif_tuple> Err <error_no>
Explanation Error <error_no> occurred in file <file_name>, line <line_no> for item
<rule_action_notif_tuple> when the rule process registered notification.
Recommended Action No action is required.
Error Message CE-RULES-6-416008: rule_register_notifier(): <file_name> <line_no>
<rule_register_notifier failed for item> <rule_pattern_notif_tuple>
Explanation Error occurred in file <file_name>, line <line_no> for item <rule_pattern_notif_tuple>
when the rule process registered notification.
Recommended Action No action is required.
Error Message CE-RULES-6-416009: rule_register_notifier(): <file_name> <line_no>
<rule_register_notifier failed for item> <rule_pattern_delta_tuple>
Explanation Error occurred in file <file_name>, line <line_no> for item <rule_pattern_delta_tuple>
when the rule process registered notification.
Recommended Action No action is required.
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Rules Messages
Error Message CE-RULES-6-416010: rule_register_notifier(): <file_name> <line_no>
<rule_register_notifier failed for item> <rule_debug_notif_tuple>
Explanation Error occurred in file <file_name>, line <line_no> for item <rule_debug_notif_tuple>
when the rule process registered notification.
Recommended Action No action is required.
Error Message CE-RULES-6-416011: rule_register_notifier(): <file_name> <line_no>
<rule_register_notifier failed for item> <rule_action_delta_tuple>
Explanation Error occurred in file <file_name>, line <line_no> for item <rule_action_delta_tuple>
when the rule process registered notification.
Recommended Action No action is required.
Error Message CE-RULES-6-416012: Rule Item Not found in the Sequence
Explanation Rule item not found in the fetched sequence.
Recommended Action No action is required.
Error Message CE-RULES-6-416013: rule_daemon: Bind failed in sysdb
Explanation Data server failed to bind the socket.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-RULES-6-416014: send_verif_ack(): error sending ack, error =
<error_no>
Explanation Error in message acknowledgment.
Recommended Action No action is required.
Error Message CE-RULES-6-416015: rule_process_notif_msg (): Unknown Event
Explanation Unknown event occurred when sending rule process notification message.
Recommended Action No action is required.
Error Message CE-RULES-6-416016: gui_rules: Length of pattern exceeds the limit
(dislpay_str)
Explanation Contet Engine GUI does not display this pattern.
Recommended Action No action is required.
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Scheduler Messages
Scheduler Messages
This section contains scheduler messages.
SCHED-2
Error Message CE-SCHED-2-189000: Missing scheduler working thread.
Explanation One of the worker threads, to which the scheduler assigns work, has unexpectedly
terminated. The Content Engine web proxy cache will attempt to recover by restarting itself.
Recommended Action Contact Cisco TAC.
SCHED-4
Error Message CE-SCHED-4-189002: Scheduler CLI memory allocation failure.
Explanation A memory resource allocation failed, which may result in some commands failing.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-SCHED-4-189003: Scheduler CLI file open failure.
Explanation A file could not be opened, which may result in some commandsfailing.
Recommended Action If the problem persists, contact Cisco TAC.
SCHED-5
Error Message CE-SCHED-5-189001: Reporting of thread and process identifiers.
Explanation Upon startup, the Content Engine scheduler reports the internal process and thread
identifiers. Such information may be useful in debugging problems.
Recommended Action No action is required.
SMART Disk Messages
This section contains SMART disk messages.
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SMARTD-n
Note
When no severity level exists, the actual number for the severity level is generated at run time and
determined by the condition that generated the error.
Error Message CE-SMARTD-n-435000: [failure-description]
Explanation Native Linux SMARTD code exposes error/notice/information.
Recommended Action SMARTD log messages mean disk health-related attributes have changed.
These changes may indicate possible disk failure in the near future. When seeing SMARTD error
messages, backup data on the concerned disks.
Simple Network Management Protocol Messages
This section contains Simple Network Management Protocol messages.
SNMP-2
Error Message CE-SNMP-2-430001: bind_dataserver_sock() failed: <return value>
Explanation Could not connect to the data server.
Recommended Action SNMP agent will not be able to accept configurations from the command, send
traps or retrieve any CISCO-CONTENT-ENGINE-MIB statistics. Try to reenable SNMP. If the
problem persists, contact Cisco TAC.
Error Message CE-SNMP-2-430008: [filename] has more data than SNMP Agent
expects:possible kernel version and SNMP Agent application code mismatch.
Explanation Unexpected number of data fields found in a /proc file.
Recommended Action Try to reenable SNMP. If the problem persists, contact Cisco TAC.
Error Message CE-SNMP-2-430009: Incorrect number of data items found in [filename]
Explanation Unexpected number of data fields found in a /proc file.
Recommended Action Try to reenable SNMP. If the problem persists, contact Cisco TAC.
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Error Message CE-SNMP-2-430010: / proc/net/snmp header line has unexpected format.
Possible kernel version and SNMP Agent application code mismatch.
Explanation Unknown header information found in /proc/net/arp.
Recommended Action Try to reenable SNMP. If the problem persists, contact Cisco TAC.
Error Message CE-SNMP-2-430011: / proc/net/snmp sscanf parsing error STAT_NET_ICMP
entry.num_items read = <dc>, num_items expected = 26
Explanation Unknown number of data fields found in /proc/net/snmp.
Recommended Action Try to reenable SNMP. If the problem persists, contact Cisco TAC.
Error Message CE-SNMP-2-430012: / proc/net/snmp has more data than SNMP Agent
expects: chars read = [dc] chars processed = [dc] possible kernel version and snmp
application code mismatch.
Explanation Unknown number of data fields found in /proc/net/snmp.
Recommended Action Try to reenable SNMP. If the problem persists, contact Cisco TAC.
Error Message CE-SNMP-2-430013: snmp Agent process terminated.
Explanation SNMP agent process terminated because of the failure in data server connection.
Recommended Action SNMP agent process will be restarted by the node manager process. Try to
reenable SNMP. If the problem persists, contact Cisco TAC.
Error Message CE-SNMP-2-430018: SNMP server: malloc error. <size> <function_name>.
Explanation Memory allocation error.
Recommended Action Try to reenable SNMP. Also try rebooting the Content Engine. If the problem
persists, contact Cisco TAC.
SNMP-3
Error Message CE-SNMP-3-430005: [Procedure]:Failed open [filename]. errno: [dc],
[str]
Explanation Error occurred while opening [filename] file.
Recommended Action Try to reenable SNMP. If the problem persists, contact Cisco TAC.
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Error Message CE-SNMP-3-430006: [Procedure]: Failed to read [filename]. errno: [dc],
[str]
Explanation Encountered an error while reading a /proc file.
Recommended Action Try to reenable SNMP. If the problem persists, contact Cisco TAC.
Error Message CE-SNMP-3-430007: [Procedure]: Failed to read [filename]. End-of-file.
Explanation Encountered unexpected end-of-file in a /proc file.
Recommended Action Try to reenable SNMP. If the problem persists, contact Cisco TAC.
Error Message CE-SNMP-3-430014: SNMP server could not set Contact data item in
Dataserver (error code).
Explanation A change was made in the SNMP server contact information, but the change could not
be recorded in the data server.
Recommended Action Try setting the contact data item again. Try to reenable SNMP. If the problem
persists, contact Cisco TAC.
Error Message CE-SNMP-3-430015: SNMP server could not set Location data item in
Dataserver (error code).
Explanation A change was made in the snmp server Location information, but the change could not
be recorded in the data server.
Recommended Action Try setting the location data item again. Try to reenable SNMP. If the error
persists, contact Cisco TAC.
SNMP-5
Error Message CE-SNMP-5-430002: ds_edm_register() failed: <item name return value>
Explanation EDM registration failed with the data server <return value>.
Recommended Action SNMP agent recovers from it automatically. Run the show snmp event to see
if this command is functioning properly. Try to reenable SNMP. If the problem persists, contact
Cisco TAC.
Error Message CE-SNMP-5-430003: ds_verification_register() failed: <str>
Explanation Verification registration with the data server failed.
Recommended Action You will not be able to configure SNMP related features. Try to reenable
SNMP. If the problem persists, contact Cisco TAC.
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Secure Shell Messages
Error Message CE-SNMP-5-430004: ds_notification_register() failed: <str>
Explanation Notification registration with the data server failed.
Recommended Action SNMP agent may not be able to generate traps. Try to reenable SNMP. If the
problem persists, contact Cisco TAC.
Error Message CE-SNMP-5-430016: SNMP server is resetting the connection with the
Dataserver.
Explanation SNMP Server will reset the data server connection because of data server
communication error, .
Recommended Action No action is required.
Error Message CE-SNMP-5-430017: SNMP server is resetting the connection with the Node
Health Manager.
Explanation SNMP server will reset the connection with the node health manager because of node
health manager error.
Recommended Action No action is required.
Secure Shell Messages
This section contains Secure Shell (SSH) messages.
SSHD-n
Note
When no severity level exists, the actual number for the severity level is generated at run time and
determined by the condition that generated the error.
Error Message CE-SSHD-n-440000: [failure-description]
Explanation Native Linux SSHD code exposes error/notice/information.
Recommended Action Check SSHD configuration or device configuration. If problem occurs
frequently, contact Cisco TAC.
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SSHD-3
Error Message CE-SSHD-3-440001: read [ssh_session_file] failed,
errno=[err_code]([failure-description]).
Explanation SSH service failed in reading ssh_session_file.
Recommended Action If this problem occurs occasionally, it can be ignored. If it occurs frequently,
contact Cisco TAC.
Error Message CE-SSHD-3-440002: write [ssh_session_file] failed,
errno=[err_code]([failure-description]).
Explanation SSH service failed in writing ssh_session_file.
Recommended Action If this problem occurs occasionally, it can be ignored. If it occurs frequently,
contact Cisco TAC.
Error Message CE-SSHD-3-440003: lseek [ssh_session_file] failed,
errno=[err_code]([failure-description]).
Explanation SSH service failed in seeking ssh_session_file.
Recommended Action If this problem occurs occasionally, it can be ignored. If it occurs frequently,
contact Cisco TAC.
Error Message CE-SSHD-3-440004: can't open [ssh_session_file],
errno=[err_code]([failure-description]).
Explanation SSH service failed in opening ssh_session_file.
Recommended Action If this problem occurs occasionally, it can be ignored. If it occurs frequently,
contact Cisco TAC.
Error Message CE-SSHD-3-440005: can't create [ssh_session_file],
errno=[err_code]([failure-description]).
Explanation SSH service failed in creating ssh_session_file.
Recommended Action If this problem occurs occasionally, it can be ignored. If it occurs frequently,
contact Cisco TAC.
Error Message CE-SSHD-3-440006: failed to start /usr/sbin/sshd,
[failure-description].
Explanation SSH service failed in starting SSHD process.
Recommended Action Retry the related SSH command. Restart SSH service. Reboot the Content
Engine. If the problem occurs frequently, contact Cisco TAC.
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Streaming Server Messages
Error Message CE-SSHD-3-440007: usr/sbin/sshd did not exit, [failure-description].
Explanation SSH service failed because SSHD process did not exit.
Recommended Action Retry the related SSH command. Restart SSH service. Reboot the Content
Engine. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-SSHD-3-440008: ssh session failed, possibly because of incorrect
login.
Explanation SSH session failed, possibly because of incorrect login, or because of internal SSHD
errors.
Recommended Action Retry SSH login with correct username/password.
Error Message CE-SSHD-3-440009: ssh session succeeded.
Explanation SSH session proceeded successfully.
Recommended Action No action is required.
Error Message CE-SSHD-3-440010: Internal error: Could not change owner (error)
Explanation SSH could not be enabled because of an internal error.
Recommended Action Contact Cisco TAC.
Streaming Server Messages
This section contains streaming server messages.
SSRV-3
Error Message CE-SSRV-3-678300: Error occurred in Streaming Server. <error msg>
Explanation Error occurred in streaming server.
Recommended Action No action is required.
Statistics Messages
This section contains statistics provider application messages.
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STATS-3
Error Message CE-STATS-3-600004: Failed to open /proc/net/netstat.
Explanation The statistics provider application could not open the process interface.
Recommended Action Try the command again. If the problem persists, contact Cisco TAC.
Error Message CE-STATS-3-600005: / proc/net/netstat header line has unexpected
format. Possible kernel version and cache application code mismatch. header line
= [line], cache expects line = [line].
Explanation The /proc/net/netstat format and the format expected by the statistics provider
application vary.
Recommended Action Contact Cisco TAC.
Error Message CE-STATS-3-600006: / proc/net/netstat had sscanf parsing error.
num_items read = %d, num_items expected = 65
Explanation The /proc/net/netstat format and the format expected by the statistics provider
application vary.
Recommended Action Contact Cisco TAC.
Error Message CE-STATS-3-600007: Failed to open /proc/net/snmp. errno: [error],
[description]
Explanation The statistics provider application could not open the process interface.
Recommended Action Contact Cisco TAC.
Error Message CE-STATS-3-600008: Failed to read /proc/net/snmp. errno: [error],
[description]
Explanation The statistics provider application could not read the process interface.
Recommended Action Contact Cisco TAC.
Error Message CE-STATS-3-600009: Failed to read /proc/net/snmp. End-of-file.
Explanation The statistics provider application could not read the process interface. No data was
read.
Recommended Action Contact Cisco TAC.
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Statistics Messages
Error Message CE-STATS-3-600010: / proc/net/snmp has more data than cache expects:
possible kernel version and cache application code mismatch
Explanation Format of /proc/net/snmp interface varies from expected format.
Recommended Action Contact Cisco TAC.
Error Message CE-STATS-3-600011: / proc/net/snmp header line has unexpected format.
Possible kernel version and cache application code mismatch. ix = [itemno], header
line = [header], cache expects line = [expected]
Explanation Format of /proc/net/snmp interface varies from expected format.
Recommended Action Contact Cisco TAC.
Error Message CE-STATS-3-600012: / proc/net/snmp sscanf parsing error STAT_NET_IP
entry. num_items read = %d, num_items expected = 19
Explanation Format of /proc/net/snmp interface varies from expected format.
Recommended Action Contact Cisco TAC.
Error Message CE-STATS-3-600013: / proc/net/snmp sscanf parsing error STAT_NET_ICMP
entry. num_items read = %d, num_items expected = 26
Explanation Format of /proc/net/snmp interface varies from expected format.
Recommended Action Contact Cisco TAC.
Error Message CE-STATS-3-600014: / proc/net/snmp sscanf parsing error STAT_NET_TCP
entry. num_items read = %d, num_items expected = 21
Explanation Format of /proc/net/snmp interface varies from expected format.
Recommended Action Contact Cisco TAC.
Error Message CE-STATS-3-600015: / proc/net/snmp sscanf parsing error STAT_NET_UDP
entry num_items read = %d, num_items expected = 4
Explanation Format of /proc/net/snmp interface varies from expected format.
Recommended Action Contact Cisco TAC.
Error Message CE-STATS-3-600016: / proc/net/snmp has more data than cache expects:
chars read = [chars read] chars processed = [chars processed] possible kernel
version and cache application code mismatch
Explanation Format of /proc/net/snmp interface varies from expected format.
Recommended Action Contact Cisco TAC.
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Statistics Messages
Error Message CE-STATS-3-600017: malloc for fds failed.
Explanation Could not allocate memory.
Recommended Action If problem persists, contact Cisco TAC.
Error Message CE-STATS-3-600022: Failed to create Content Router statistics thread
Explanation The Content Router statistics thread could not be created for some reason. Statistics will
not be gathered.
Recommended Action The machine should be restarted as such a problem may be indicative of a
system-wide memory shortfall. If the problem persists, contact Cisco TAC.
STATS-4
Error Message CE-STATS-4-600000: register_edm: edm reg err (ret = [error_code])
Explanation The statistics provider application could not register with the data server.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STATS-4-600001: ds_connect: ds connect err (ret = [error_code])
Explanation The statistics provider application could not connect to the data server.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STATS-4-600002: msg get err (ret=[error_code])
Explanation The statistics provider application could not retrieve a message from the data server.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STATS-4-600003: get edm info err (ret=[error_code])
Explanation The statistics provider app could not retrieve information from the dataserver.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
STATS-5
Error Message CE-STATS-5-600020: Statistics thread startup notice
Explanation Logs the thread and process IDs of the Content Router statistics thread.
Recommended Action No action is required.
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Standby Messages
Error Message CE-STATS-5-600021: Statistics thread stack space notice
Explanation Logs the location of the thread stack space for the statistics thread of the Content Router.
Recommended Action No action is required.
STATS-6
Error Message CE-STATS-6-600018: Returning IP/ICMP/UDP/TCP stats.
Explanation Statistics for the specified protocol were returned.
Recommended Action No action is required.
Error Message CE-STATS-6-600019: Clearing IP/ICMP/UDP/TCP stats.
Explanation Statistics for the specified protocol were cleared.
Recommended Action No action is required.
Standby Messages
This section contains standby messages.
STDBY-3
Error Message CE-STDBY-3-522001: Standby item protection semaphore
open/write/signal/close error.
Explanation Standby process encountered a problem while trying to access the semaphore that
protects the standby data server item.
Recommended Action Contact Cisco TAC.
Error Message CE-STDBY-3-522006: Standby group <group no> can't be brought up.
Explanation No member interfaces can be brought up in the specified standby group.
Recommended Action Check syslogs for failures on the related member interfaces.
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Error Message CE-STDBY-3-522007: Error <err no> when raising alarm <alarm
item>(<alarm description>).
Explanation Standby process failed to raise the specified alarm.
Recommended Action Check syslogs for other alarm-related failures. Alarm information on the
device could be inconsistent and a reboot of the device may be required for recovery.
Error Message CE-STDBY-3-522008: Error <err no> when clearing alarms in module
<module name>.
Explanation Standby process failed to clear raised alarms in the group. The standby group name is
represented in <module name>.
Recommended Action Check syslogs for other alarm-related failures. Alarm information on the
device could be inconsistent and a reboot of the device may be required for recovery.
Error Message CE-STDBY-3-522009: Error <err no> when binding to nodehealthds.
Explanation Standby process failed to bind to node health monitor database.
Recommended Action Check syslogs for more specific failures on the node health monitor database.
STDBY-4
Error Message CE-STDBY-4-522002: Interface <interface> is down
Explanation Standby process has found that the interface <interface> is down.
Recommended Action Check the cable, switch configuration, and the Content Engine interface
configuration for any problems. Try “shut” and “no shut” on the Content Engine interface. If the
interface is still down, contact Cisco TAC.
Error Message CE-STDBY-4-522003: Unable to reach the gateway
Explanation Standby process has found that the Content Engine is no longer able to reach the default
gateway.
Recommended Action Try accessing the default gateway manually. If ping does not work, look for any
network problems, and check the router configuration. If ping works fine, contact Cisco TAC.
Error Message CE-STDBY-4-522004: Interface <interface> has seen more errors than
allowed
Explanation Standby process has found that the currently active interface is experiencing excessive
input/output errors.
Recommended Action Look for problems in the switch, check Content Engine interface
configurations. If the configurations are okay, contact Cisco TAC.
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STDBY-7
Error Message CE-STDBY-7-522005: Standby group <group no> is up on <interface>
Explanation Standby group is currently active on the interface <interface>.
Recommended Action No action is required.
Streaming Cache Messages
This section contains streaming cache messages.
STREAMCACHE-3
Error Message CE-STREAMCACHE-3-673000: [Procedure] Invalid options passed
Explanation Options passed in are invalid.
Recommended Action Pass the correct arguments and retry the command.
Error Message CE-STREAMCACHE-3-673001: [Procedure] Must pass in Real Proxy and RTSP
Redirector binary path
Explanation Invalid path specified. Must pass RealProxy and RTSP Redirector binary path.
Recommended Action Pass the correct binary path and retry the command.
Error Message CE-STREAMCACHE-3-673002: [Procedure] Failed to execute IP address
check script <error_mesg>
Explanation Failed to execute the script, which checks for IP address.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673003: [Procedure] Host name not configured
<error_mesg>
Explanation Host name configuration is not available.
Recommended Action Configure the hostname and Retry the command.
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Error Message CE-STREAMCACHE-3-673004: [Procedure] Real Proxy needs hostname other
than local host <error_mesg>
Explanation Real Proxy needs host name other than local host.
Recommended Action Configure the hostname other than localhost and retry the command.
Error Message CE-STREAMCACHE-3-673005: [Procedure] No IP address available in
/etc/hosts. <error_mesg>
Explanation No IP address available in /etc/hosts file.
Recommended Action Configure the IP address and retry the command.
Error Message CE-STREAMCACHE-3-673006: [Procedure] Unknown return status from IP
address check script
Explanation Invalid return status received from the IP address check script.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673007: [Procedure] Failed to spawn a process/thread
<error_mesg>
Explanation Failed to spawn a process/thread.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673008: [Procedure] MonitorMediaConfigAndWaitProcess
failed
Explanation MonitorMediaConfigAndWaitProcess failed.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673009: [Procedure] Failed to set the resource limit
<error_mesg>
Explanation Failed to set the resource limit.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673010: [Procedure] Failed to bind to sysdb
<error_mesg>
Explanation Failed to bind to sysdb.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
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Error Message CE-STREAMCACHE-3-673011: [Procedure] Failed to initialize the status
collector <error_mesg>
Explanation Failed to initialize the status collector.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673012: [Procedure] - Unknown read event
<error_message>
Explanation Unknown read event. This can be due to the internal error.
Recommended Action If this message occurs periodically, it can be ignored. If the problem occurs
frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673013: [Procedure] - Failed to [action]
[directory_name] directory <error_mesg>
Explanation Failed to create/open/change directory. This can be due to the internal error.
Recommended Action If this message occurs periodically, it can be ignored. If the problem occurs
frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673014: [Procedure] - Failed to get IP address of
media proxy
Explanation Failed to get IP address of media proxy.
Recommended Action Check the IP address configuration. If this message occurs periodically, it can
be ignored. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673015: [Procedure] - Failed to get item <error_mesg>
Explanation Failed to get item.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673016: [Procedure] - Failed to start a new session
<error_mesg>
Explanation Failed to start a new session.
Recommended Action Retry the command. It the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673017: [Procedure] - Failed to start a new session
Explanation Failed to start a new session.
Recommended Action Retry the command. It the problem occurs frequently, contact Cisco TAC.
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Error Message CE-STREAMCACHE-3-673018: [Procedure] - System call failed: <system
call> <error_mesg>
Explanation System call failed. System might be in weird state.
Recommended Action If this message occurs periodically, it can be ignored. If the problem occurs
frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673019: [Procedure] - Program <program name> died
quickly during restart. Stop spawning
Explanation The child process failed immediately after it started last time. Stop spawning it to avoid
spawning crashing processes.
Recommended Action If this message occurs periodically, it can be ignored. If the problem occurs
frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673020: [Procedure] - Failed to restart a process
<process name>
Explanation Failed to restart a process.
Recommended Action If this message occurs periodically, it can be ignored. If the problem occurs
frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673021: [Procedure] - WaitProcess failed
Explanation WaitProcess failed.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673022: [Procedure] - Program <program name> died due
to signal <signal number>
Explanation Program exited due to a signal.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673023: [Procedure] - Program <program name> died
abnormally with status <status code>
Explanation Program exited abnormally.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
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Error Message CE-STREAMCACHE-3-673024: [Procedure] - Unexpected value of item <item
name>
Explanation Received unexpected value of item.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673025: [Procedure] - Failed to get notification info
Explanation Failed to get notification info.
Recommended Action If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673026: [Procedure] Failed to unbind from sysdb
<error_mesg>
Explanation Failed to bind from sysdb.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673027: [Procedure] Failed to Register [action]
<error_mesg>
Explanation Failed to Register Verification/Notification.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673028: [Procedure] Failed to get [action]
information <error_mesg>
Explanation Failed to get verification/notification information.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673029: [Procedure] Failed to free ven resources
<error_mesg>
Explanation Failed to free ven resources.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673030: [Procedure] Failed to build EDM/verification
ACK <error_mesg>
Explanation Failed to build verification/EDM acknowledgment.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
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Error Message CE-STREAMCACHE-3-673031: [Procedure] Item [fields] is NULL
<error_mesg>
Explanation Item name/new value/old value is empty.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673032: [Procedure] Unexpected sysdb type/item length
<error_mesg>
Explanation Unexpected sysdb type/item length.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673033: [Procedure] Failed to receive whole message
<error_mesg>
Explanation Failed to receive whole message.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673034: [Procedure] Received unexpected message type
<error_mesg>
Explanation Received unexpected message type.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673035: [Procedure] Failed to send ACK <error_mesg>
Explanation Failed to send acknowledgment.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673036: [Procedure] Failed to get EDM information
<error_mesg>
Explanation Failed to get EDM information.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673037: [Procedure] EDM List not supported
<error_mesg>
Explanation EDM List is not implemented.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
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Error Message CE-STREAMCACHE-3-673038: [Procedure] EDM [action] failed <error_mesg>
Explanation EDM registration/unregistration failed.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673039: [Procedure] Failed in RTSP reconfiguration
<error_mesg>
Explanation Error occurred during RTSP reconfiguration.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673040: [Procedure] [Resource] operation <operation
name> failed <error_mesg>
Explanation Error occurred during file/pipe operation.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673041: [Procedure] Unknown EDM item <item name>
failed <error_mesg>
Explanation Unknown EDM item.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673042: [Procedure] gethostbyname failed
<error_mesg>
Explanation Failed to get host details by name.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673043: [Procedure] Failed to get local IP address
<error_mesg>
Explanation Failed to get local IP address.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673044: [Procedure] Failed to register as stats EDM
Explanation Failed to register as stats Extended Data Manager.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC.
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Error Message CE-STREAMCACHE-3-673045: [Procedure] Could not open pid file
Explanation Could not open PID file.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-STREAMCACHE-3-673046: Generic message
Explanation The error message must be descriptive.
Recommended Action No action is required.
STREAMCACHE-5
Error Message CE-STREAMCACHE-5-675001: [Procedure] Memory value in Real Proxy -m
option
Explanation Amount of Physical memory that will be used by Real Proxy.
Recommended Action No action is required.
STREAMCACHE-6
Error Message CE-STREAMCACHE-6-676000: [Procedure] Hostname check in /etc/hosts is
successful
Explanation Successfully checked the host name in /etc/hosts file.
Recommended Action No action is required.
Error Message CE-STREAMCACHE-6-676001: [Procedure] Shutting down, no spawning of
child anymore
Explanation Shutting down is in progress. No spawning of child process.
Recommended Action No action is required.
Error Message CE-STREAMCACHE-6-676002: [Procedure] Process with PID <PID> exited
Explanation Process exited.
Recommended Action No action is required.
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Error Message CE-STREAMCACHE-6-676003: [Procedure] PID <pid> not my direct child
Explanation This process is a grandchild.
Recommended Action No action is required.
Error Message CE-STREAMCACHE-6-676004: [Procedure] Program <Program name> exited
normally with code <status code>
Explanation Program exited normally.
Recommended Action No action is required.
Error Message CE-STREAMCACHE-6-676005: [Procedure] Killing all processes related to
<Path>
Explanation Terminating all the process which are descendents of this process.
Recommended Action No action is required.
Error Message CE-STREAMCACHE-6-676006: [Procedure] Failed to unregister [service]
<error_mesg>
Explanation Failed to unregister verification/notification.
Recommended Action No action is required.
Error Message CE-STREAMCACHE-6-676007: [Procedure] System call failed: <system call>
Explanation System call failed.
Recommended Action No action is required.
STREAMCACHE-7
Error Message CE-STREAMCACHE-7-677001: [get_physical_memory] Memory
Explanation Amount of physical memory.
Recommended Action No action is required.
Error Message CE-STREAMCACHE-7-677002: [write_pid_to_file]
Explanation Written pid to pid-file.
Recommended Action No action is required.
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System Messages
Error Message CE-STREAMCACHE-7-677003: [get_mcm_pid]
Explanation Got MCM pid from pid-file.
Recommended Action No action is required.
Error Message CE-STREAMCACHE-7-677004: [process_notification]
Explanation Send signal SIGUSR1 to MCM process.
Recommended Action No action is required.
Error Message CE-STREAMCACHE-7-677005: debug message
Explanation Debug message.
Recommended Action No action is required.
System Messages
This section contains system messages.
SYS-n
Note
When no severity level exists, the actual number for the severity level is generated at run time and
determined by the condition that generated the error.
Error Message CE-SYS-n-900000: [Kernel Message]
Explanation This class of messages is generated by the Kernel and may be useful for debugging a
problem that is encountered. More severe priorities, (0 is the highest, 7 the lowest), are more likely
to be of concern.
Recommended Action Contact Cisco TAC and pass on these messages along with details of the
problem that was encountered.
SYS-5
Error Message CE-SYS-5-900001: [system bootup messages]
Explanation These are system boot up messages.
Recommended Action Mostly informational, but could be of help when debugging certain boot up
problems.
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System Monitor Messages
Error Message CE-SYS-5-900002: [system bootup messages]
Explanation These are system boot up messages (from system initialization till syslogd is started).
Recommended Action Mostly informational, but could be of help when debugging certain boot up
problems.
Error Message CE-SYS-5-900003: [Kernel crash analysis messages]
Explanation These messages indicate that the kernel crashed in the past and contain information that
may help in diagnosing the problem.
Recommended Action Contact Cisco TAC.
System Monitor Messages
This section contains system monitor messages.
SYSMON-1
Error Message CE-SYSMON-1-445012: disk%02d has a serious file system problem. Please
reload the system to recover from this failure.
Explanation A disk has a serious, but recoverable file system related problem.
Recommended Action Reload the system.
SYSMON-3
Error Message CE-SYSMON-3-445000: Error in read the req, errno: [error]
Explanation The system fault monitor could not read a request. Request will be skipped.
Recommended Action No action is required.
Error Message CE-SYSMON-3-445001: Failed to set NONBLOCK for new_fd, ret [status],
errno [error no].
Explanation The system fault monitor could not set the NONBLOCK attribute on a request. Request
will be skipped.
Recommended Action No action is required.
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System Monitor Messages
Error Message CE-SYSMON-3-445002: select: ret = [status], errno = [error no]
Explanation The select call within the system fault monitor failed.
Recommended Action If this message appears frequently, contact Cisco TAC.
Error Message CE-SYSMON-3-445003: Incorrect system id [system identifier]
Explanation An unknown system identifier was received by the system fault monitor.
Recommended Action Contact Cisco TAC.
Error Message CE-SYSMON-3-445004: Incorrect device id [device id]
Explanation An unknown device identifier was received by the system fault monitor.
Recommended Action Contact Cisco TAC.
Error Message CE-SYSMON-3-445005: Incorrect timestamp [timestamp]
Explanation An improper timestamp was received by the system fault monitor.
Recommended Action Contact Cisco TAC.
Error Message CE-SYSMON-3-445006: Incorrect severity [severity level]
Explanation An unknown severity level was received by the system fault monitor.
Recommended Action Contact Cisco TAC.
Error Message CE-SYSMON-3-445007: error [error code] when binding to dataserver
Explanation The system fault monitor could not make a connection to the data server. A fault may
not be reported.
Recommended Action Reboot the Content Engine. If the error persists, contact Cisco TAC.
Error Message CE-SYSMON-3-445008: error [error code] when setting [data item name]
Explanation The system fault monitor could not set a value for the specified data server item name.
A fault may not be reported.
Recommended Action Reboot the Content Engine. If the error persists, contact Cisco TAC.
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System Utilities Messages
Error Message CE-SYSMON-3-445010: Fault detected: [description]
Explanation The system fault monitor has detected a fault.
Recommended Action Take corrective action to fix the fault. If no fault actually exists, contact Cisco
TAC.
Error Message CE-SYSMON-3-445013: Failed to turn off journaling on num:num.
Explanation A disk has a serious, but recoverable file system related problem.
Recommended Action Reboot the Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-SYSMON-3-445014: Could not add num:num to the list of failed
partitions(s)
Explanation A disk has a serious, but recoverable file system related problem.
Recommended Action Reload the system.
SYSMON-5
Error Message CE-SYSMON-5-445009: sysmon: entering start_loop
Explanation The system fault monitor is starting up.
Recommended Action No action is required.
Error Message CE-SYSMON-5-445011: Fault cleared: [description]
Explanation The system fault monitor has cleared a fault.
Recommended Action No action is required.
System Utilities Messages
This section contains system utilities messages.
SYSUTL-1
Error Message CE-SYSUTL-1-800001: RAM disk is full.
Explanation System will become unusable soon.
Recommended Action Rebooting the Content Engine will fix it. Report to Cisco as soon as possible.
Include syslog messages following 800001 for detailed analysis.
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Sysvinit Messages
SYSUTL-3
Error Message CE-SYSUTL-3-800002: RAM disk usage is growing.
Explanation Root file system is getting full.
Recommended Action Watch for %CE-SYSUTL-1-800001.
SYSUTL-5
Error Message CE-SYSUTL-5-800003: <username> login on <ttyname> from <host>
Explanation A privileged user has logged in.
Recommended Action No action is required.
Error Message CE-SYSUTL-5-800006: File removed <filename> And other <number> file(s)
removed Core file(s) removed <filename> ...
Explanation SYSFS space is low. System starts to remove certain files automatically.
Recommended Action Run “show sysfs volumes” to check SYSFS usage. Remove some old files if
it's over 80% used.
SYSUTL-6
Error Message CE-SYSUTL-6-800004: <username> login on <ttyname> from <host>
Explanation A non-privileged user has logged in.
Recommended Action No action is required.
Error Message CE-SYSUTL-6-800005: Console at <ttyname> by <username>
Explanation A user has logged in from console line.
Recommended Action No action is required.
Sysvinit Messages
This section contains system V initialization messages.
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Telnet Messages
SYSVINIT-n
Note
When no severity level exists, the actual number for the severity level is generated at run time and
determined by the condition that generated the error.
Error Message CE-SYSVINIT-n-810040: [Description]
Explanation These messages are generated by sysvinit.
Recommended Action If high priority error messages frequently occur, contact Cisco TAC.
Telnet Messages
This section contains telnet messages.
TELNET-n
Note
When no severity level exists, the actual number for the severity level is generated at run time and
determined by the condition that generated the error.
Error Message CE-TELNET-n-810050: [Description]
Explanation These messages are generated by telnet.
Recommended Action If high priority error messages frequently occur, contact Cisco TAC.
Trivial File Transfer Protocol Messages
This section contains Trivial File Transfer Protocol messages.
TFTP-2
Error Message CE-TFTP-2-450014: tftpd: can't drop root privileges: <error details>
Explanation TFTP daemon has to keep root privileges to allow creation of files.
Recommended Action If problem persists, contact Cisco TAC.
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TFTP-3
Error Message CE-TFTP-3-450002: tftpd: Cannot create transaction logs: <error_code>
Explanation System could not create a TFTP transaction-log socket.
Recommended Action No action is required.
Error Message CE-TFTP-3-450003: tftpd: Unable to send transaction log data: return=
<return-code> errno= <error-no> errstr= <error-string>
Explanation System was unable to send the data to the TFTP transaction-log socket.
Recommended Action Check if the transaction log command is enabled; if not enable it.
Error Message CE-TFTP-3-450004: tftp main(): Failed to bind to SysDB-Root with error
<error_code>.
Explanation System was unable to bind to the data from SysDB.
Recommended Action If problem persists, contact Cisco TAC.
Error Message CE-TFTP-3-450005: tftp main(): SYSDB returned NULL tftp_ptr.
Explanation System was successful in reading the item from SysDB, but the item has NULL value
assigned to it.
Recommended Action No action is required.
Error Message CE-TFTP-3-450006: tftp main(): Item not found on the data server.
Explanation System was unable to find the data on SysDB. sysdb_itm_get() failed with return code
as SYSDB_ERROR_NOTFOUND.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-TFTP-3-450007: tftp main(): sysdb_item_get failed with error code
<error_code>.
Explanation sysdb_item_get() failed with the error code.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-TFTP-3-450011: tftpd: ioctl call failed: <error details>
Explanation TFTP demon ioctl(FIONBIO) call to open config file failed.
Recommended Action If the problem persists, contact Cisco TAC.
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Trivial File Transfer Protocol Messages
Error Message CE-TFTP-3-450012: tftpd: recvfrom() failed: <error details>
Explanation TFTP demon call to recvfrom() returned an error.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-TFTP-3-450013: tftpd: fork failed: <error details>
Explanation TFTP demon call to fork() failed.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-TFTP-3-450015: tftpd: socket creation to peer failed: <error
details>
Explanation TFTP demon call to socket() failed.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-TFTP-3-450016: tftpd: socket bind to peer failed: <error details>
Explanation TFTP demon call to bind() failed.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-TFTP-3-450020: tftpd: sento error: <error details>
Explanation TFTP demon error. TFTP failed to send the data to the client.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-TFTP-3-450021: tftpd: ACK read error: <error details>
Explanation TFTP demon error while reading the ACK sent by the client.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-TFTP-3-450022: tftpd: ACK send error: <error details>
Explanation TFTP demon error while sending the ACK to the client.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-TFTP-3-450023: tftpd: Read error: <error details>
Explanation TFTP demon error while reading the data from client.
Recommended Action If the problem persists, contact Cisco TAC.
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Trivial File Transfer Protocol Messages
Error Message CE-TFTP-3-450024: tftpd: NAK error: <error details>
Explanation TFTP demon error while sending the NAK(negative acknowledgment).
Recommended Action If the problem persists, contact Cisco TAC.
TFTP-4
Error Message CE-TFTP-4-450017: tftpd: Cannot access base filesystem.
Explanation TFTP demon could not access the /local directory.
Recommended Action No action is required.
Error Message CE-TFTP-4-450018: tftpd: Invalid default directory: <default
directory>
Explanation TFTP demon could not access the default directory to search the requested file for.
Recommended Action Check if the default directory exists, and create it if it does not.
Error Message CE-TFTP-4-450019: tftpd: Blocked illegal request for <filename>
Explanation TFTP daemon can not access the parent directory.
Recommended Action No action is required.
TFTP-5
Error Message CE-TFTP-5-450008: NO TFTP-access-list is configured: A <read or write>
request denied for client <client-ip> for file <file-name>.
Explanation For TFTP to be functional a tftp-server access-list needs to be configured on the Content
Engine.
Recommended Action Configure tftp-server access-list and Standard Access List on the Content
Engine.
Error Message CE-TFTP-5-450009: NO Valid access-list is configured for access-list#
<#> A <read or write> request denied for client <client-ip> for file <file-name>.
Explanation A Standard Access List is needed for TFTP to be functional.
Recommended Action Configure Standard Access List for TFTP on the Content Engine.
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Translog Messages
Error Message CE-TFTP-5-450010: Failed to open tftp config file.
Explanation TFTP daemon could not open /etc/tftpd.conf file.
Recommended Action If the problem persists, contact Cisco TAC.
TFTP-7
Error Message CE-TFTP-7-450001: tftpd: <various tftpd debug messages>
Explanation This debug ID is used for debugging TFTP code.
Recommended Action No action is required.
Translog Messages
This section contains translog messages.
TRNSLG-2
Error Message CE-TRNSLG-2-460008: TRANSLOG: system mem low. Clean up mem alloced
Explanation System memory is low.
Recommended Action No action is required.
Error Message CE-TRNSLG-2-460009: TRANSLOG: system mem low. Buffer allocation
aborted.
Explanation Buffer allocation failed.
Recommended Action No action is required.
TRNSLG-3
Error Message CE-TRNSLG-3-460001: TRANSLOG: tlog_begin_mark(): write failed,
Explanation Write failed.
Recommended Action No action is required.
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Translog Messages
Error Message CE-TRNSLG-3-460002: Unable to open transaction log file:
Explanation Unable to open transaction log file.
Recommended Action No action is required.
Error Message CE-TRNSLG-3-460003: TRANSLOG: tlog_commit():write failed, errno =
Explanation Write failed.
Recommended Action No action is required.
Error Message CE-TRNSLG-3-460004: Log directory non-existent -transaction logging
terminated:
Explanation Log directory non-existent.
Recommended Action Check to see if log directory exists.
Error Message CE-TRNSLG-3-460005: Log path is not a directory - transaction logging
terminated:
Explanation Log path is not a directory.
Recommended Action Check to see if log path is a directory.
Error Message CE-TRNSLG-3-460006: Logging filesystem nearly full and unable to
delete:
Explanation Logging file system nearly full.
Recommended Action No action is required.
Error Message CE-TRNSLG-3-460007: TRANSLOG: translog_set_trap(): sysdb_item_set
failed
Explanation Item set failed.
Recommended Action No action is required.
Error Message CE-TRNSLG-3-460010: TRANSLOG: tlog_end_mark(): write failed, errno =
Explanation Write failed.
Recommended Action No action is required.
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TV Out Messages
Error Message CE-TRNSLG-3-460014:
Explanation Failed to send translog message remote syslog host: <error details>.
Recommended Action No action is required.
Error Message CE-TRNSLG-3-460015:
Explanation Failed to send whole translog message to remote syslog host: <error details>.
Recommended Action No action is required.
Error Message CE-TRNSLG-3-460016:
Explanation Failed to create socket for sending to remote syslog host <error details>.
Recommended Action If rebooting the Content Engine does not help, contact Cisco TAC.
TRNSLG-5
Error Message CE-TRNSLG-5-460011: process info: tlog_logger_init() process_id
Explanation Process ID and pthread ID.
Recommended Action No action is required.
TRNSLG-6
Error Message CE-TRNSLG-6-460012: <translog formatted message>
Explanation HTTP/FTP transaction log message sent to syslog host configured in transaction-logs
logging host config command.
Recommended Action No action is required
Error Message CE-TRNSLG-6-460013:
Explanation Dropped %d translog messages to syslog log host due to configured rate limit of
<rate-limit>.
Recommended Action No action is required.
TV Out Messages
This section contains TV out messages.
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TV Out Messages
TVOUT-2
Error Message CE-TVOUT-2-470041: Daemon failed: [system error]
Explanation TV-out service failed to run as a background process and has exited. TV-out service may
be automatically restarted.
Recommended Action If message persists and/or TV-out service is no longer running, reboot the
Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-TVOUT-2-470042: Exit in main after [type]: [exception]
Explanation The specified exception was detected, causing the Tv-out service to immediately exit.
TV-out service may be automatically restarted.
Recommended Action If message persists and/or TV-out service is no longer running, reboot the
Content Engine. If the problem persists, contact Cisco TAC.
TVOUT-3
Error Message CE-TVOUT-3-470002: Unable to determine TV-out hardware: [error]
Explanation An error occurred accessing data about the type of TV-out hardware installed on the
device.
Recommended Action Try to reenable the TV-out service. If message persists, reboot the Content
Engine. If the problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470003: TV-out hardware was not detected: [error]
Explanation TV-out hardware was not detected to be installed on the device. Either the hardware
itself was not detected, or the detection software failed to run after the last device reload.
Recommended Action Verify that a supported A/V decoder card is properly installed and reboot the
Content Engine. If the problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470005: Cannot allocate memory for [target]
Explanation General memory allocation failure for the specified target. System may be in an
undefined state.
Recommended Action Try to re-enable the TV-out service. If the problem persists, reboot the Content
Engine. Since this message may be due to low memory conditions, try reducing the overall number
of services enabled. If problem persists, contact Cisco TAC.
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TV Out Messages
Error Message CE-TVOUT-3-470006: Unable to determine stream type: [error]
Explanation An error occurred processing the stream type to be decoded. System may be in an
undefined state.
Recommended Action Check log for additional messages and further action. If no other messages
found, try to re-enable the TV-out service. If message persists, reload the device. If problem persists,
contact Cisco TAC.
Error Message CE-TVOUT-3-470008: Cannot open <file>: [system error]
Explanation Cannot open the specified file due to system error. System may be in an undefined state.
Recommended Action Verify that channel replication status and the cdnfs are stable. Try to re-enable
the TV-out service. If message persists, reload the device. If problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470011: AV-001: Unable to open MPEG device interface
Explanation Failed to open the control interface to the MPEG device driver. System may be in an
undefined state.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470013: AV-001: Unable to setup decode: [error]
Explanation An error was encountered setting up the decode of a stream through the device driver.
Recommended Action Verify that media file parameters are valid as detailed in the 'ACNS Software
Deployment and Configuration Guide.' Try to re-enable the TV-out service. If message persists,
reload the device. If problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470015: [sysdb error message]
Explanation Class of sysdb error messages for the TV-out service.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470018: Unable to connect to cms database: Cannot check
[target]
Explanation Unable to connect to cms database so the specified target cannot be retrieved.
Recommended Action Verify that cms is enabled and running normally. Try re-enable of the TV-out
service. If message persists, reload the device. If problem persists, contact Cisco TAC.
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TV Out Messages
Error Message CE-TVOUT-3-470019: Failed query of cms database: [target] not found [action]
Explanation In query of the cms database, the specified target could not be found. This often
indicates incomplete or missing data.
Recommended Action Verify that cms is enabled and running normally. Take specified action, if any.
Try to re-enable the TV-out service. If message persists, reload the device. If problem persists,
contact Cisco TAC.
Error Message CE-TVOUT-3-470020: Unable to decode <file path> on <playlist>: [error]
Explanation Decode of the specified file path on the specified playlist failed due to error
encountered. Partial decode may have occurred. System may be in an undefined state.
Recommended Action Check for additional messages and further action. Try re-enable of the TV-out
service. If message persists, reload the device. If problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470027: Unable to connect to uns for resolve of <url> on
<playlist>
Explanation TV-out service was unable to connect to the uns service to determine the local file path
for the specified url on the specified playlist. System may be in an undefined state.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470034: Unable to register as statistics EDM for <subtree>
Explanation An unspecified error occurred when attempting to register as the External Data Manager
for tvout statistics. TV-out service statistics may be unavailable.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470039: Device manager returned no devices so playback
cannot be attempted
Explanation Since no device interfaces could be sucessfully initialized, playback will not be
attempted. TV-out service will be in idle mode.
Recommended Action Check log for additional messages and further action. Try to re-enable the
TV-out service. If message persists, reload the device. If problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470040: Device manager cannot init <number>: <status>
Explanation One or more device interfaces failed to be initialized.
Recommended Action Check log for additional messages and further action. Try to re-enable the
TV-out service. If message persists, reload the device. If problem persists, contact Cisco TAC.
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TV Out Messages
Error Message CE-TVOUT-3-470053: Uns unable to provide file path for playable <url>
Explanation The local file path could not be determined for the specified url due to a problem
encountered with a uns object.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470055: Uns rpc failed for [action]: [status]
Explanation Unable to request the specified action due to failure in the remote procedure call to uns.
System may be in an undefined state.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470061: Socket failure for [target]: [system error]
Explanation A failure occurred in socket communications for the specified target due to a system
error. System may be in a undefined state.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470062: Unable to launch <playlist>: [error]
Explanation The specified playlist could not be launched due to the error encountered. System may
be in a undefined state.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470064: Failed to send term signal to child <pid>: [system
error]
Explanation A system error was encountered after requesting termination of the child process at the
specified pid. System may be in an undefined state.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470068: AV-002: sem_init error: <errno>
Explanation Semaphore initialization operation failed. System may be in an undefined state.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
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TV Out Messages
Error Message CE-TVOUT-3-470069: AV-002: Unable to open w/o memory
Explanation Initialization failed to obtain memory. System may be in an undefined state.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470070: AV-002: Unable to open control interface: <status>
Explanation Initialization failed to obtain a control interface handle to the driver. System may be in
an undefined state.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470071: AV-002: Unable to configure PUSH: <inputType>
Explanation Initialization failed to put the interface into push mode. System may be in an undefined
state.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470072: AV-002: Unable to get push handle: <status>
Explanation Initialization failed to get proper access to the driver. System may be in an undefined
state.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470073: AV-002: setupDecode - Unsupported stream type
specified: <streamType>
Explanation Interface was requested to setup for a stream type that it does not support.
Recommended Action Contact Cisco TAC since this problem indicates a problem with the higher
layers of the software.
Error Message CE-TVOUT-3-470074: AV-002: setupDecode - SetDemuxPUSH error: <status>
Explanation An error occurred when setting up the interface for the stream type. System may be in
an undefined state.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
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TV Out Messages
Error Message CE-TVOUT-3-470075: AV-002: setupDecode - PlayPUSH error: <status>
Explanation An error occurred when entering the interface into play mode. System may be in an
undefined state.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470076: AV-002: decode - GetBuffer error: <status>
Explanation An error occurred when attempting to get a buffer for the stream data. System may be
in an undefined state.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470077: AV-002: decode - PushBuffer error <status> when
writing <bytesDecoded> of <streamLength> bytes
Explanation An error occurred when attempting to push a buffer of stream data to the driver. System
may be in an undefined state.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470078: AV-002: pauseDecode - PausePUSH error: <status>
Explanation The driver interface failed to enter into pause mode as requested. System may be in an
undefined state.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470079: AV-002: resumeDecode - PlayPUSH error: <status>
Explanation The driver interface failed to enter into play mode as requested. System may be in an
undefined state.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470080: AV-002: stopDecode - EOS PushBuffer error: <status>
Explanation An error occurred when attempting to push an End Of Stream indication to the driver.
System may be in an undefined state.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
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TV Out Messages
Error Message CE-TVOUT-3-470081: AV-002: stopDecode - StopPUSH error: <status>
Explanation The driver interface failed to enter into stop mode as requested. System may be in an
undefined state.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470082: CARIBBEAN called RMPanic with status=<reason>.
Exiting
Explanation The driver interface callback indicated a Panic condition. System may be in an
undefined state.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470084: AV-002: callbackRMF - StopPush error: <errno>
Explanation The driver interface callback failed to enter into stop mode as requested. System may
be in an undefined state.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470085: AV-002: Unable to get OSD/RUA handle: <num>
Explanation The driver interface failed to get OSD/RUA control handle. OSD will not work.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470086: AV-002: OSD is not initialized
Explanation The driver interface failed initialize OSD. OSD will not work.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-3-470098: Failed to record the determined TV-out hardware:
[error]
Explanation An error occurred recording data about the type of TV-out hardware installed on the
device.
Recommended Action Try to reload the device. If problem persists, contact Cisco TAC.
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Error Message CE-TVOUT-3-470100: ver_tvout: Error encountered [stopping | starting]
TV-out service
Explanation An error occurred when interacting with the node manager to either start or stop the
TV-out service.
Recommended Action Try to disable or enable the TV-out service again. If message persists, reload
the device. If problem persists, contact Cisco TAC.
TVOUT-4
Error Message CE-TVOUT-4-470007: On file close: [system error]
Explanation Close of a file descriptor generated a system error. System may be in an undefined state.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-4-470009: Unable to process overlay image: [error]
Explanation Failed to process an overlay image for on screen display due to the error encountered.
Recommended Action Verify any overlay image files are valid and meet TV-out specifications as
detailed in the 'ACNS Software Deployment and Configuration Guide.' Try to re-enable the TV-out
service. If message persists, reload the device. If problem persists, contact Cisco TAC.
Error Message CE-TVOUT-4-470012: AV-001: Unable to setup OSD region: [error]
Explanation An error was encountered setting up the on screen display region through the device
driver.
Recommended Action Verify that overlay image file parameters are valid as detailed in the 'ACNS
Software Deployment and Configuration Guide.' Try to re-enable the TV-out service. If message
persists, reload the device. If problem persists, contact Cisco TAC.
Error Message CE-TVOUT-4-470016: [sysdb warning message]
Explanation Class of sysdb warning messages for the TV-out service.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
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Error Message CE-TVOUT-4-470023: Media file <url> will be skipped for duration of
<playlist> due to playback error
Explanation The media file specified by the url will be skipped for duration of the specified playlist
due to an error encountered when the media file stream was being decoded.
Recommended Action Check for additional messages and further action. Verify that the media file is
valid as detailed in the 'ACNS Software Deployment and Configuration Guide.' If media file is
invalid, remove it from the playlist. If media file is valid, verify that it is free of errors and/or
corrupted data. Try to re-enable the TV-out service and/or reload of the device. If problem persists,
contact Cisco TAC.
Error Message CE-TVOUT-4-470024: Unable to determine next random position: [error]
Explanation Playlist is unable to determine the next random position due to error encountered.
Playlist may be restarted.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-4-470029: Select returned <errno>: [system error]
Explanation General failure occurred during socket communications. System may be in undefined
state.
Recommended Action If message persists, try to re-enable the TV-out service and/or reload the
device. If problem persists, contact Cisco TAC.
Error Message CE-TVOUT-4-470030: Invalid overlay image setting for <playlist>:
[error]
Explanation Detected an overlay image setting outside allowable parameters on the specified
playlist.
Recommended Action Verify that overlay image parameters are valid as detailed in the 'ACNS
Software Deployment and Configuration Guide.' If invalid, modify playlist configuration. If valid,
try re-enable of TV-out service and/or reload of the device. If problem persists, contact Cisco TAC.
Error Message CE-TVOUT-4-470031: Unable to set overlay image <url> for <playlist>
Explanation An unspecified error occurred when setting up the overlay image using the specified url
for the specified playlist.
Recommended Action Check for additional messages and further action. Try re-enable of the TV-out
service. If message persists, reload the device. If problem persists, contact Cisco TAC.
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Error Message CE-TVOUT-4-470033: TV-out signal default to <format>: [error]
Explanation An error was encountered when accessing the TV-out signal format configuration. The
default format will be used instead of the configured format.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-4-470037: Unable to process statistics request: [error]
Explanation An error was encountered during the processing of a statistics request. TV-out service
statistics may be unavailable.
Recommended Action If message persists, try to re-enable the TV-out service and/or reload the
device. If problem persists, contact Cisco TAC.
Error Message CE-TVOUT-4-470047: TV-out service Exception: [exception]
Explanation The specified TV-out service Exception has occurred. The TV-out service will be
re-initialized without a full restart.
Recommended Action If message persists, try to re-enable the TV-out service and/or reload the
device. If problem persists, contact Cisco TAC.
Error Message CE-TVOUT-4-470050: Cannot init uns client context: [status]
Explanation Context for the uns client interface failed to be initialized successfully.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-4-470051: Uns cannot resolve invalid URL <url>: [error]
Explanation The specified url could not by resolved to a local file path on the device since it was not
understood due the specified error.
Recommended Action Verify channel assignment and manifest file attributes. If message persists,
reload the device. If problem persists, contact Cisco TAC.
Error Message CE-TVOUT-4-470054: Uns unable to resolve <url>: [error]
Explanation The specified url was unable to be resolved to a local file path due to the error
encountered.
Recommended Action Verify channel replication status and content attributes. Verify that acquisition
and/or distribution processes are running normally. If message persists, reload the device. If problem
persists, contact Cisco TAC.
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Error Message CE-TVOUT-4-470060: Requested <playlist> is not available for playback
Explanation A playback request was made for the specified playlist but it is currently unavailable.
Recommended Action Verify that the playlist is assigned to the device. If it is assigned, verify that
cms is enabled and running normally. Try to re-enable the TV-out service. If message persists, reload
the device. If problem persists, contact Cisco TAC.
Error Message CE-TVOUT-4-470065: Waitpid on child <pid> returned error: [system
error]
Explanation A system error was encountered when checking the exit status of the child process at
the specified pid. The last playback session may have been aborted unexpectedly.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-4-470067: Unable to add <playlist> to playback list: [error]
Explanation The specified playlist was unable to be added to the playback list due to the specified
error. The specified playlist cannot be scheduled or manually launched.
Recommended Action If message persists, try to re-enable the TV-out service and/or reload the
device. If problem persists, contact Cisco TAC.
Error Message CE-TVOUT-4-470083: AV-002: callbackRMF - Unexpected message: <msg_id>
val: <msg_parm>
Explanation An unexpected message has been received from the driver interface. System may be in
an undefined state.
Recommended Action This is generally harmless but may indicate a software issue. Try to re-enable
the TV-out service. If message persists, reload the device. If problem persists, contact Cisco TAC.
Error Message CE-TVOUT-4-470087: AV-002: OSD is already setup
Explanation TVout server tried to setup OSD, while it is already on.
Recommended Action If problem persists, contact Cisco TAC.
Error Message CE-TVOUT-4-470088: AV-002: Unable to setup OSD: Bitmap processing
failed
Explanation The driver interface failed to process the BMP file assigned as the OSD. The overlay
will not be displayed.
Recommended Action See documentation for restrictions on the BMP file that can be used for OSD.
If the BMP file is with in the specs, and it still didn't work, contact Cisco TAC.
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Error Message CE-TVOUT-4-470089: AV-002: Only 4 bpp and 8bpp BMP files are supported
for OSD.
Explanation OSD will work only with 4 and 8 bpp BMP files. Use a different BMP file.
Recommended Action See documentation for restrictions on the BMP file that can be used for OSD.
If the BMP file is with in the specs, and it still didn't work, contact Cisco TAC.
Error Message CE-TVOUT-4-470090: AV-002: Unable to process overlay image: Bitmap
size <num> is greater than allowed
Explanation The driver interface failed to process the BMP file assigned as the OSD. The overlay
will not be displayed.
Recommended Action See documentation for restrictions on the BMP file that can be used for OSD.
If the BMP file is with in the specs, and it still didn't work, contact Cisco TAC.
Error Message CE-TVOUT-4-470091: AV-002: Unable to set the OSD Area dimensions (rc
= <num>)
Explanation The driver interface failed to set the OSD area dimensions. The overlay will not be
displayed.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-4-470092: AV-002: Unable to turn on OSD after setting OSD area
dimensions.
Explanation The driver interface failed turn on OSD. The overlay will not be displayed.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-4-470093: AV-002: Unable to handle placement of OSD (rc =
<num>)
Explanation The driver interface failed to place the OSD at the correct start location.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-4-470094: AV-002: Unable to mmap OSD buffer: <msg>
Explanation The OSD driver interface failed with an internal error. The overlay will not be displayed.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
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Error Message CE-TVOUT-4-470095: AV-002: Unable to set OSD color palette entry
Explanation The driver interface failed to set the color palette with an internal error. Overlay will not
be displayed.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-4-470096: Overlay with id <num> is not defined in the playlist
Explanation A media file had an undefined overlay. This is an internal error. Overlay will not be
displayed.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-4-470097: AV-002: OSD positioned completely off screen:
x=<num>, y=<num>, w=<num>, h=<num>
Explanation The driver interface failed to place the OSD within the dimensions displayed by the
screen. The overlay will not be displayed.
Recommended Action Change the Height Offset and/or Width Offset to move the OSD within the
dimensions displayed by the screen.
TVOUT-5
Error Message CE-TVOUT-5-470017: [sysdb notice message]
Explanation Class of sysdb notice messages for the TV-out service.
Recommended Action If message persists, try to re-enable the TV-out service and/or reload the
device. If problem persists, contact Cisco TAC.
Error Message CE-TVOUT-5-470010: On overlay image processing: [error]
Explanation While processing an overlay image for on screen display, an error was encountered that
may cause the resulting display to be skewed or incomplete.
Recommended Action Verify any overlay image files are valid and meet TV-out specifications as
detailed in the 'ACNS Software Deployment and Configuration Guide.' Try to re-enable the TV-out
service. If message persists, reload the device. If problem persists, contact Cisco TAC.
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Error Message CE-TVOUT-5-470021: Invalid <position> for <playlist> with <total
files>: reset to top
Explanation An invalid position was encountered during the playback of the specified playlist so
playback was restarted. An invalid position may occur due to a dynamic change in the number of
media files or by seeking through the playlist using playback controls. This message is generally
harmless but may indicate a software issue.
Recommended Action If message persists, try to re-enable the TV-out service and/or reload the
device. If problem persists, contact Cisco TAC.
Error Message CE-TVOUT-5-470022: Skipping [media type] on <playlist>: unavailable
<url>
Explanation The specified media type has been skipped on the specified playlist since specified url
is not currently available on the device.
Recommended Action Check log for additional messages and further action. Verify channel
assignment and manifest file attributes. This message is often transitory due to fluctuations in
channel replication status. If message persists, try to re-enable the TV-out service and/or reload the
device. If problem persists, contact Cisco TAC.
Error Message CE-TVOUT-5-470025: Current schedule for <playlist> no longer applies
Explanation The specified playlist detected a schedule modification that invalidated the current
session. Playback of the specified playlist has been stopped.
Recommended Action No action is required.
Error Message CE-TVOUT-5-470028: Unknown <client> requests <state> for <playlist>
Explanation An unknown client attempted to change the state of the specified playlist. The request
has been ignored.
Recommended Action No action is required.
Error Message CE-TVOUT-5-470032: Invalid <request> received by <playlist> from
<client>
Explanation A requested was received by specified playlist from the specified client that was not
understood. The request has been ignored.
Recommended Action No action is required.
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Error Message CE-TVOUT-5-470044: Cannot create transaction logs: [system error]
Explanation An error was encountered that prevents the TV-out service from creating transaction
logs. This generally indicates that transaction-logging is not enabled on the device.
Recommended Action Verify that transaction-logging is enabled. If message still persists, try to
re-enable the TV-out service and/or reload the device. If problem persists, contact Cisco TAC.
Error Message CE-TVOUT-5-470045: Unable to send transaction log data: [system error]
Explanation Failed to send transaction log data due to the system error encountered. Transaction log
may be incomplete. System may be in a undefined state.
Recommended Action Verify that transaction-logging is enabled. If message still persists, try to
re-enable the TV-out service and/or reload the device. If problem persists, contact Cisco TAC.
Error Message CE-TVOUT-5-470048: Cannot create pid <file>: [system error]
Explanation The specified pid file cannot be created due to a system error. This message is generally
harmless but may indicate a software issue.
Recommended Action If message persists, try to re-enable the TV-out service and/or reload the
device. If problem persists, contact Cisco TAC.
Error Message CE-TVOUT-5-470049: Trouble closing pid <file>: [system error]
Explanation The specified pid file could not be closed normally due to system error. This message is
generally harmless but may indicate a software issue.
Recommended Action If message persists, try to re-enable the TV-out service and/or reload the
device. If problem persists, contact Cisco TAC.
Error Message CE-TVOUT-5-470052: Uns returned unsupported resolve action for <url>:
[resolveAction]
Explanation In a request to uns for the local file path for the specified url, an unsupported action was
returned.
Recommended Action Verify channel assignment and manifest file attributes. If message persists,
reload the device. If problem persists, contact Cisco TAC.
Error Message CE-TVOUT-5-470057: Unable to gracefully stop <playlist>
Explanation An unspecified error occurred when the specified playlist was requested to stop. The
playlist may subsequently be aborted.
Recommended Action If message persists, try to re-enable the TV-out service and/or reload the
device. If problem persists, contact Cisco TAC.
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Error Message CE-TVOUT-5-470059: Requested <playlist> is already active
Explanation A playback request was made for the specified playlist but the specified playlist is
already actively playing. The request is ignored.
Recommended Action No action is required.
Error Message CE-TVOUT-5-470063: Calling to abort any active decode of <playlist>
Explanation The specified playlist was requested to terminate while actively decoding a media file
stream. This may occur if TV-out service has been disabled, or the device has been reloaded.
Recommended Action No action is required.
Error Message CE-TVOUT-5-470066: Last playback session was in manual mode;
relaunching <playlist>
Explanation The specified playlist was automatically restarted in manual mode. This occurs when
the last shutdown of the TV-out service caused the manual playback of the specified playlist to be
aborted.
Recommended Action No action is required.
TVOUT-6
Error Message CE-TVOUT-6-470004: TV-out hardware was detected: <card type>
Explanation Notes the A/V decoder card type found installed on the device.
Recommended Action No action is required.
Error Message CE-TVOUT-6-470026: New <url> replaces old <url> on <playlist>
Explanation Due to a channel configuration change, the old url was replaced by the new url on the
specified playlist.
Recommended Action No action is required.
Error Message CE-TVOUT-6-470036: Processing statistics request for <item>
Explanation Notes a statistics request for the specified item.
Recommended Action No action is required.
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Error Message CE-TVOUT-6-470038: Device manager returned <number> available for
playback
Explanation Notes the number of device interfaces that were available for playback.
Recommended Action No action is required.
Error Message CE-TVOUT-6-470043: Returning result from Main: <result>
Explanation An usual result was returned by the Main call. This is generally a harmless message but
may indicate a software issue.
Recommended Action Try to re-enable the TV-out service. If message persists, reload the device. If
problem persists, contact Cisco TAC.
Error Message CE-TVOUT-6-470046: Initializing TV-out service
Explanation Notes that the TV-out service has been initialized. This occurs on startup and whenever
an exception has occurred.
Recommended Action No action is required.
Error Message CE-TVOUT-6-470056: [playlist processing messages]
Explanation Class of informational messages regarding playlist processing.
Recommended Action No action is required.
Error Message CE-TVOUT-6-470058: Manual playback requested for <playlist>
Explanation Notes a manual playback request for the specified playlist.
Recommended Action No action is required.
Error Message CE-TVOUT-6-470099: [tvout enable processing messages]
Explanation Class of informational messages regarding the processing of the tvout enable config
command.
Recommended Action No action is required.
TVOUT-7
Error Message CE-TVOUT-7-470001: [debug message]
Explanation Class of debug messages for TV-out service.
Recommended Action No action is required.
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Unilog Messages
Unilog Messages
This section contains unilog messages.
UNILOG-2
Error Message CE-UNILOG-2-650001: failed to bind data server to
Explanation Failed to bind to data server.
Recommended Action If this message appears frequently, contact Cisco TAC.
Error Message CE-UNILOG-2-650002: logger daemon to exit!
Explanation unable to initialize data server connection, logger daemon to exit.
Recommended Action If this message appears frequently, contact Cisco TAC.
Error Message CE-UNILOG-2-650003: Cannot open logd.conf file, exiting!
Explanation unable to open logd.conf file, logger daemon to exit.
Recommended Action If this message appears frequently, contact Cisco TAC.
Error Message CE-UNILOG-2-650004: Exiting, failed to register notifier on item
Explanation Error: Failed to register notifier on item, logger daemon to exit.
Recommended Action If this message appears frequently, contact Cisco TAC.
Error Message CE-UNILOG-2-650005: log dir is not a directory
Explanation Log dir is not a directory, logger daemon to exit.
Recommended Action If this message appears frequently, contact Cisco TAC.
UNILOG-3
Error Message CE-UNILOG-3-650006: Error: log directory cannot be created
Explanation Log directory cannot be created.
Recommended Action If this message appears frequently, contact Cisco TAC.
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Error Message CE-UNILOG-3-650007: Error: log directory cannot be accessed. errno =
Explanation Log directory cannot be accessed.
Recommended Action If this message appears frequently, contact Cisco TAC.
Error Message CE-UNILOG-3-650008: can not start translog service:
Explanation Translog service cannot be started.
Recommended Action If this message appears frequently, contact Cisco TAC.
Upgrade Messages
This section contains upgrade messages.
UPG-2
Error Message CE-UPG-2-300022: <text>
Explanation Failed to seek to desired file offset on input file.
Recommended Action This indicates an internal error in the logic of the program. Contact Cisco TAC.
Error Message CE-UPG-2-300023: <text>:
Explanation Error while reading an image component. This may be due to a transient network failure
(interrupted download). Alternatively, it may indicate a serious operational problem on the device,
such as a failed disk drive.
Recommended Action Retry the installation. If problems persists, contact Cisco TAC.
Error Message CE-UPG-2-300009: <text>
Explanation Unexpected error reading image file header (see message text for details).
Recommended Action Contact Cisco TAC.
Error Message CE-UPG-2-300017: <text>
Explanation Failed to allocate memory.
Recommended Action Try the installation again. Reboot and retry if required, and if problems
persists, contact Cisco TAC.
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Error Message CE-UPG-2-300025: <text>
Explanation Failed to write component data to disk. See message text for why this failed. Possibly,
an internal error has caused a system-use filesystem to fill up. Alternatively, the disk drive with
system-use filesystems (typically disk00) may be failing.
Recommended Action Contact Cisco TAC. Provide syslog messages, logged by default to the file
/local1/syslog.txt.
Error Message CE-UPG-2-300026: <text>
Explanation Failed to write data to component output file.
Recommended Action If problems persist, contact Cisco TAC.
Error Message CE-UPG-2-300027: <text>
Explanation Failed to open an existing component file on disk. More information about the failure
will be in the message text. This could be an hardware problem like a failed disk drive. Check disk
drives and cables.
Recommended Action Contact Cisco TAC.
Error Message CE-UPG-2-300028: <text>
Explanation Failed to create temporary lock file. More information about why this failed will be in
the message text.
Recommended Action Contact Cisco TAC.
Error Message CE-UPG-2-300030: <text>
Explanation Failed to read a directory listing to examine existing components. More information
about why this failed will be in the message text.
Recommended Action Contact Cisco TAC.
Error Message CE-UPG-2-300031: <text>
Explanation Failed to open an existing component file on disk. More information about the failure
will be in the message text. This could be an hardware problem like a failed disk drive. Check disk
drives and cables.
Recommended Action Contact Cisco TAC.
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Error Message CE-UPG-2-300032: <text>
Explanation Failed to read an existing component file on disk. More information about the failure
will be in the message text. This could be an hardware problem like a failed disk drive. Check disk
drives and cables.
Recommended Action Contact Cisco TAC.
Error Message CE-UPG-2-300033: <text>
Explanation Failed to create manifest file on disk. More information about the failure will be in the
message text. This could be an hardware problem like a failed disk drive. Check disk drives and
cables.
Recommended Action Contact Cisco TAC.
Error Message CE-UPG-2-300034: <text>
Explanation Failed to write to manifest file on disk. More information about the failure will be in the
message text. This could be an hardware problem like a failed disk drive. Check disk drives and
cables.
Recommended Action Contact Cisco TAC.
Error Message CE-UPG-2-300035: <text>
Explanation The image that is being installed is a partial image, and is not compatible with the
software already installed on the device.
Recommended Action Ensure that the image you are trying to install is the proper image.
Error Message CE-UPG-2-300036: <text>
Explanation At boot-time, the program 'install-to-sw' failed to exit. More information will be
available in the boot log messages in syslog.
Recommended Action Contact Cisco TAC.
Error Message CE-UPG-2-300038: <text>
Explanation Failed to open file /etc/MODEL. More information will be in the message text.
Recommended Action Contact Cisco TAC.
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Error Message CE-UPG-2-300039: <text>
Explanation The image to be installed is not compatible with the current device model type.
Recommended Action Ensure that the image you are installing is the desired image. If problems
persist, contact Cisco TAC.
Error Message CE-UPG-2-300041: <text>
Explanation Failed to create temporary file to hold pre-install script. This indicates an operational
error on the device. More information about why creating the file failed will be in the message text.
Recommended Action Reboot and retry the installation. If problems persist, contact Cisco TAC.
Error Message CE-UPG-2-300042: <text>
Explanation Failed to change working directory to /swatter (an internal directory used for storing
image file components). More information will be in the message text.
Recommended Action Run show disk details and verify that System-use disk space shows up on the
first disk drive (typically disk00). If nothing shows up, you may need to run disk recover and
reinstall. If problems persist, contact Cisco TAC.
Error Message CE-UPG-2-300043: <text>
Explanation Failed to create flag file /swstore/GOOD. More information about why this failed will
be in the message text.
Recommended Action Contact Cisco TAC.
Error Message CE-UPG-2-300044: <text>
Explanation Checksum failed for an image file after it was written to disk. More information about
the failure will be in the message text. This could be an hardware problem like a failed disk drive.
Check disk drives and cables.
Recommended Action Contact Cisco TAC.
Error Message CE-UPG-2-300045: <text>
Explanation fsync/close failed for an image file after it was written to disk. More information about
the failure will be in the message text. This could be an hardware problem like a failed disk drive.
Check disk drives and cables.
Recommended Action Contact Cisco TAC.
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Error Message CE-UPG-2-300090: <text>
Explanation The pre-install script failed to exit. It probably performed an illegal operation, and was
terminated by the system.
Recommended Action Contact Cisco TAC.
Error Message CE-UPG-2-300140: <text>
Explanation The installer script failed to exit. It probably performed an illegal operation, and was
terminated by the system.
Recommended Action Contact Cisco TAC.
Error Message CE-UPG-2-300208: <text>
Explanation Failed to allocate memory.
Recommended Action Retry the installation. If problems persist, contact Cisco TAC.
Error Message CE-UPG-2-300215: <text>
Explanation Failed to create pipe. See message text for more details.
Recommended Action Retry the installation. If problems persist, contact Cisco TAC.
Error Message CE-UPG-2-300216: <text>
Explanation Failed to fork. See message text for more details.
Recommended Action Retry the installation. If problems persist, contact Cisco TAC.
Error Message CE-UPG-2-300217: <text>
Explanation Failed to exec the ruby_upgrade program. See message text for more details.
Recommended Action Retry the installation. If problems persist, contact Cisco TAC.
Error Message CE-UPG-2-300221: <text>
Explanation ACNS software failed to automatically convert the startup configuration in suitable
form for the intended target image.
Recommended Action Try saving the running-config to startup-config once again. After reload some
of the configurations may need to reentered. Contact Cisco TAC.
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Upgrade Messages
Error Message CE-UPG-2-300219: <text>
Explanation The ruby_upgrade program failed to exit. Possibly this indicates a bug in the software.
Recommended Action Contact Cisco TAC
UPG-3
Error Message CE-UPG-3-300001: <text>
Explanation Invalid command-line parameters were passed. Another program in ACNS has
incorrectly invoked this software.
Recommended Action Reboot and retry the installation. If this error prevents you from installing an
image, contact Cisco TAC.
Error Message CE-UPG-3-300002: <text>
Explanation An invalid component number was specified on the command-line. This probably
indicates that another program in ACNS incorrectly invoked this program.
Recommended Action Reboot and retry the installation. If this error prevents you from installing an
image, contact Cisco TAC.
Error Message CE-UPG-3-300003: <text>
Explanation An invalid component number was specified on the command-line. This probably
means another program in ACNS incorrectly invoked this program.
Recommended Action Reboot and retry the installation. If this error prevents you from installing an
image, contact Cisco TAC.
Error Message CE-UPG-3-300004: <text>
Explanation Program was requested to write a component file to a terminal. Program output should
be directed to a file. Another program in ACNShas incorrectly invoked this program.
Recommended Action Reboot and retry the installation. If this error prevents you from installing an
image, contact Cisco TAC.
Error Message CE-UPG-3-300005: <text>
Explanation Internal error processing command-line arguments.
Recommended Action Reboot and retry the installation. If this error prevents you from installing an
image, contact Cisco TAC.
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Upgrade Messages
Error Message CE-UPG-3-300006: <text>
Explanation Unable to open specified image file.
Recommended Action Ensure the path to the image file is correct. If automated software is generating
this message, it may indicate a bug, or some operational problem on the device. Contact Cisco TAC.
Error Message CE-UPG-3-300007: <text>
Explanation Unable to get file status for a specified input file.
Recommended Action Internal problem on device. Contact Cisco TAC.
Error Message CE-UPG-3-300008: <text>
Explanation Input file was 0 bytes.
Recommended Action Ensure input.bin file is a proper ACNS image and is not truncated or corrupt.
Check the MD5 checksum. If necessary, download a new image file from Cisco.com.
Error Message CE-UPG-3-300010: <text>
Explanation Unexpected end-of-file reading image file header.
Recommended Action Ensure input.bin file is a proper ACNS image and is not truncated or corrupt.
Check the MD5 checksum. If necessary, download a new image file from Cisco.com.
Error Message CE-UPG-3-300011: <text>
Explanation Incomplete header on image file (missing MANIFEST-CHECKSUM line).
Recommended Action Ensure input.bin file is a proper ACNS image and is not truncated or corrupt.
Check the MD5 checksum. If necessary, download a new image file from Cisco.com.
Error Message CE-UPG-3-300012: <text>
Explanation Incomplete header on image file (missing RUBY-MANIFEST-VERSION line).
Recommended Action Ensure input.bin file is a proper ACNS image and is not truncated or corrupt.
Check the MD5 checksum. If necessary, download a new image file from Cisco.com.
Error Message CE-UPG-3-300013: <text>
Explanation Image file is not compatible with this software release.
Recommended Action If attempting to downgrade to ACNS 4.x, use the special x.x-TO-4.2
downgrade image to downgrade.
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Error Message CE-UPG-3-300014: <text>
Explanation Image file header contains invalid character in a checksum string.
Recommended Action Ensure input.bin file is a proper ACNS image and is not truncated or corrupt.
Check the MD5 checksum. If necessary, download a new image file from Cisco.com.
Error Message CE-UPG-3-300015: <text>
Explanation Image file header contains a checksum string of incorrect length.
Recommended Action Ensure input.bin file is a proper ACNS image and is not truncated or corrupt.
Check the MD5 checksum. If necessary, download a new image file from Cisco.com.
Error Message CE-UPG-3-300016: <text>
Explanation Image file header checksum was bad (possibly a corrupt file, possibly user edited the
file).
Recommended Action Ensure input.bin file is a proper ACNS image and is not truncated or corrupt.
Check the MD5 checksum. If necessary, download a new image file from Cisco.com.
Error Message CE-UPG-3-300018: <text>
Explanation Image file header has a syntax error.
Recommended Action Ensure input.bin file is a proper ACNS image and is not truncated or corrupt.
Check the MD5 checksum. If necessary, download a new image file from Cisco.com.
Error Message CE-UPG-3-300019: <text>
Explanation Image file header contains a checksum string which contains an invalid character.
Recommended Action Ensure input.bin file is a proper ACNS image and is not truncated or corrupt.
Check the MD5 checksum. If necessary, download a new image file from Cisco.com.
Error Message CE-UPG-3-300020: <text>
Explanation Image file header contains a checksum string of length not equal to 32 characters.
Recommended Action Ensure input.bin file is a proper ACNS image and is not truncated or corrupt.
Check the MD5 checksum. If necessary, download a new image file from Cisco.com.
Error Message CE-UPG-3-300021: <text>
Explanation A component of the image file failed to match its checksum in the image header.
Recommended Action Ensure input.bin file is a proper ACNS image and is not truncated or corrupt.
Check the MD5 checksum. If necessary, download a new image file from Cisco.com.
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Error Message CE-UPG-3-300024: <text>
Explanation Reached end-of-file while reading an image component.
Recommended Action Ensure that the image file is not truncated or otherwise corrupted. You may
need to obtain a new image file from Cisco.com. If problems persist, contact Cisco TAC.
Error Message CE-UPG-3-300029: <text>
Explanation Failed to lock the lock file. This means another upgrade is in progress.
Recommended Action Wait for the other upgrade to finish. If problems persist, contact Cisco TAC.
Error Message CE-UPG-3-300091: <text>
Explanation The pre-install script found an invalid CDM IP address specified.
Recommended Action Check the meta file or other CDM IP address source, and ensure the address is
syntactically correct.
Error Message CE-UPG-3-300092: <text>
Explanation The pre-install script observed that system-use filesystems were not mounted.
Recommended Action Ensure that the disk configuration is correct. Contact Cisco TAC if problems
persist.
Error Message CE-UPG-3-300093: <text>
Explanation The pre-install script could not detect any SYSFS filesystem(s) on the device.
Recommended Action Ensure that the device has non-zero disk space allocated to SYSFS. If
necessary, run 'disk config', specifying non-zero SYSFS along with your other desired filesystem
type amounts, and reboot to have the SYSFS filesystem(s) created.
Error Message CE-UPG-3-300094: <text>
Explanation The device-mode command has been used to make this device operation in a
non-Content Engine mode.
Recommended Action Remove the device-mode configuration before downgrading.
Error Message CE-UPG-3-300095: <text>
Explanation The pre-install script prompted the user on the terminal to continue, and the user
decided to exit the installation.
Recommended Action Proceed with the installation when ready.
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Error Message CE-UPG-3-300096: <text>
Explanation The pre-install script could not understand the internal filesystem layout on the disk
drive with system-use filesystems (typically disk00).
Recommended Action Contact Cisco TAC.
Error Message CE-UPG-3-300097: <text>
Explanation An internal error occurred with the pre-install script.
Recommended Action Contact Cisco TAC.
Error Message CE-UPG-3-300098: <text>
Explanation Wrong product is being installed.
Recommended Action Download correct acns or wafs image.
Error Message CE-UPG-3-300141: <text>
Explanation Installer failed to reclaim some unused flash sectors.
Recommended Action Contact Cisco TAC.
Error Message CE-UPG-3-300142: <text>
Explanation Installer failed to install phase3 bootloader to flash.
Recommended Action Contact Cisco TAC.
Error Message CE-UPG-3-300143: <text>
Explanation Installer failed to write flash system image to flash device.
Recommended Action Contact Cisco TAC.
Error Message CE-UPG-3-300144: <text>
Explanation Installer failed to write upgrade/downgrade parameter packet to flash.
Recommended Action Contact Cisco TAC.
Error Message CE-UPG-3-300145: <text>
Explanation Installer failed to install new rescue image to flash.
Recommended Action Contact Cisco TAC.
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Error Message CE-UPG-3-300200: <text>
Explanation The program was invoked with incorrect command-line arguments. This probably
indicates a bug in another part of the ACNS software.
Recommended Action Reboot and retry the installation. If this error prevents you from installing an
image, contact Cisco TAC.
Error Message CE-UPG-3-300201: <text>
Explanation Failed to log in to FTP server.
Recommended Action Check that the supplied username and password are correct, and that the
specified FTP server is the desired server. Try a manual FTP transfer to verify.
Error Message CE-UPG-3-300202: <text>
Explanation Failed to set BINARY FTP mode.
Recommended Action Check that the FTP server is RFC compliant.
Error Message CE-UPG-3-300203: <text>
Explanation Failed to change directory to the desired directory on the FTP server.
Recommended Action Check that the specified directory is the desired directory, and that it exists and
is accessible on the FTP server. A manual transfer can help confirm this.
Error Message CE-UPG-3-300204: <text>
Explanation Failed to invoke FTP GET operation on FTP server.
Recommended Action Check that the server and network between the device and the FTP server is
operating correctly.
Error Message CE-UPG-3-300218: <text>
Explanation The ruby_upgrade program exited before downloading the entire image.
Recommended Action See other syslog messages for why ruby_upgrade exited.
Error Message CE-UPG-3-300220: <text>
Explanation The download timed out waiting for data from the remote FTP/HTTP server.
Recommended Action Check that the server is operating properly, and that the network between the
device and the remote server is operating properly.
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URL Filter Messages
URL Filter Messages
This section contains URL filter messages.
URLFLT-2
Error Message CE-URLFLT-2-490200: Out of memory [related information]
Explanation The process runs out of memory when trying to allocate more memory.
Recommended Action Nodemgr will restart the process. Otherwise, reboot the box. Contact Cisco
TAC with the message detail.
Error Message CE-URLFLT-2-490201: CDNFS out of space [related information]
Explanation The UNS ran out of disk space.
Recommended Action Use “show stat cdnfs” to check the cdnfs usage. Try “cdnfs cleanup” to reclaim
unused space. Check if cdnfs has sufficient space and allocate more disk space if necessary.
URLFLT-3
Error Message CE-URLFLT-3-490300: Error connecting to [type of filter server] server
Explanation Content Engine is having problem talking with the filtering server. Filtering will not be
performed normally.
Recommended Action Check status of the external filtering server. If the filtering server is running
OK, check the network connectivity between Content Engine and the filtering server.
Error Message CE-URLFLT-3-490301: Error code in filtering server response
Explanation Filtering server is sending back error code. The filtering server might be having
problem.
Recommended Action Check corresponding Content Engine statistics on the feature to see if the error
code counter explains the problem. If not, contact Cisco TAC with the information.
Error Message CE-URLFLT-3-492300: Initializing filtering module with no active
connections
Explanation Webbings is enabled, but there is no Webbings server configured. No active connections
can be established. Filtering will not take effect.
Recommended Action No action is required.
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URL Filter Messages
Error Message CE-URLFLT-3-493301: Error initializing local list
Explanation Error has occurred when initializing the local list. Local list filtering will not function
correctly.
Recommended Action Try reboot the box. If problem persists, contact Cisco TAC with the error
message detail.
Error Message CE-URLFLT-3-494300: Request processing timeout
Explanation RPC call for filtering daemon timeout for streaming traffic.
Recommended Action Try reboot the box. If problem persists, contact Cisco TAC with the error
message detail.
Error Message CE-URLFLT-3-494301: Error creating filtering daemon
Explanation Problem creating filtering RPC server. Filtering for streaming traffic will not work.
Recommended Action The daemon will be restarted. If problem persists, contact Cisco TAC with the
error message detail.
Error Message CE-URLFLT-3-494302: Error getting client
Explanation There is no filtering calls to the filtering daemon for prolonged time. This error is very
unlikely to happen.
Recommended Action Reboot the box. If problem persists, contact Cisco TAC.
Error Message CE-URLFLT-3-494303: Error creating working thread to handle new client
Explanation Filtering daemon is having problem creating a new thread to handle a RPC connection.
Server might be overloaded.
Recommended Action Reboot the box. If problem persists, contact Cisco TAC.
Error Message CE-URLFLT-3-494304: Error with locking
Explanation There is internal error in filtering daemon that is caused by locking problem. Filtering
may not work correctly.
Recommended Action Contact Cisco TAC with the detailed error message and file a bug.
Error Message CE-URLFLT-3-494305: Unsupported Scheme
Explanation This is an internal error in filtering daemon. Filtering may not work correctly.
Recommended Action Contact Cisco TAC with the detailed error message and file a bug.
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URL Filter Messages
Error Message CE-URLFLT-3-494306: Error clearing filtering stats
Explanation This is an internal error in filtering daemon. Filtering may not work correctly.
Recommended Action Contact Cisco TAC with the detailed error message and file a bug.
URLFLT-4
Error Message CE-URLFLT-4-492400: Username exceeds maximum
Explanation Username for this request has exceeded the maximum length allowed by Webbings
protocol when filling in the username in the filtering request to Webbings server. The username will
be truncated to maximum length allowed and sent to Webbings server, and may result in incorrect
filtering results.
Recommended Action No action is required.
URLFLT-6
Error Message CE-URLFLT-6-490600: Initializing [type of filtering server] filtering
module
Explanation CE is initializing the filtering module to work with the filtering server.
Recommended Action Expect to see message CE-URLFLT-4-490701 soon after this message. If not,
look for error messages in the log and act accordingly.
Error Message CE-URLFLT-6-490601: Done initializing [type of filtering server]
filtering module
Explanation CE has done initializing the filtering module and ready to do filtering.
Recommended Action No action is required
Error Message CE-URLFLT-6-490602: Initializing connections to [type of filter
server] server
Explanation Content Engine is initializing connections to external filter server.
Recommended Action Expect to see message CE-URLFLT-4-490703 in the log soon. Otherwise, look
for error messages in the log and act accordingly.
Error Message CE-URLFLT-6-490603: Done Initializing connections to [type of filter
server] server
Explanation Content Engine has done initializing connections to external filter server.
Recommended Action No action is required
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URL Filter Messages
Error Message CE-URLFLT-6-490604: Connecting to [type of filter server] server
Explanation Content Engine is establishing connections to external filter server.
Recommended Action Expect to see message CE-URLFLT-4-490705 in the log soon. Otherwise, look
for error messages in the log and act accordingly.
Error Message CE-URLFLT-6-49065: Done connecting to [type of filter server] server
Explanation Content Engine has now connected to external filter server.
Recommended Action No action is required.
Error Message CE-URLFLT-6-490606: Closing connections to [type of filter server]
server
Explanation Content Engine is closing connections to external filter server.
Recommended Action Expect to see message CE-URLFLT-4-490707 in the log soon. Otherwise, look
for error messages in the log and act accordingly.
Error Message CE-URLFLT-6-490607: Done closing connections to [type of filter
server] server
Explanation Content Engine has disconnected from the external filter server.
Recommended Action No action is required.
Error Message CE-URLFLT-6-491600: Restarting connections to N2H2 server
Explanation Content Engine is closing the previous connections to N2H2 server and reopening them.
Recommended Action No action is required.
Error Message CE-URLFLT-6-491601: Done restarting connections to N2H2 server
Explanation Content Engine is closing the previous connections to N2H2 server and reopening them.
Recommended Action No action is required
Error Message CE-URLFLT-6-491602: N2H2 server configuration change
Explanation N2H2 server configuration on Content Engine has been modified. Message will print
the corresponding changes.
Recommended Action No action is required.
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Linux Utilities Messages
Error Message CE-URLFLT-6-491603: N2H2 server is configured, connections will be
open
Explanation User has configured N2H2 server on Content Engine. Content Engine will open
connections to the N2H2 server.
Recommended Action No action is required.
Error Message CE-URLFLT-6-491604: Number of connections up after initialization
Explanation Just to print out the total connections up between Content Engine and N2H2 server.
Recommended Action No action is required.
Error Message CE-URLFLT-6-491605: Number of connections configured by hidden CLI
Explanation This is to print out the new number of connections specified by hidden command as well
as the old number of connections.
Recommended Action No action is required.
Error Message CE-URLFLT-6-492602: Free up memory used by Webbings filtering module
Explanation Freeing up memory used by Websense module.
Recommended Action No action is required.
Error Message CE-URLFLT-6-492603: Done free up memory used by Websense filtering
module
Explanation Memory used by Websense module has now been freed.
Recommended Action No action is required.
URLFLT-7
Error Message CE-URLFLT-7-491706: Number of available connections
Explanation This is to print out the number of connections that is not busy.
Recommended Action No action is required.
Linux Utilities Messages
This section contains Linux Utilities messages.
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Vcron Messages
UTILLIN-n
Note
When no severity level exists, the actual number for the severity level is generated at run time and
determined by the condition that generated the error.
Error Message CE-UTILLIN-n-810060: [Description]
Explanation These messages are generated by linux utilities package.
Recommended Action If high priority error messages frequently occur, contact Cisco TAC.
Vcron Messages
This section contains vixie cron messages.
VCRON-n
Note
When no severity level exists, the actual number for the severity level is generated at run time and
determined by the condition that generated the error.
Error Message CE-VCRON-n-810070: [Description]
Explanation These messages are generated by vixie cron package.
Recommended Action If high priority error messages frequently occur, contact Cisco TAC.
Error Message CE-VCRON-n-810080: [Description]
Explanation These messages are generated by open ssl package.
Recommended Action If high priority error messages frequently occur, contact Cisco TAC.
Web Cache Communication Protocol Messages
This section contains Web Cache Communication Protocol messages.
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Web Cache Communication Protocol Messages
WCCP-3
Error Message CE-WCCP-3-500001: A particular application may be down.
Explanation Since a particular application is down, keepalives for that application have been halted.
Recommended Action Wait for a few seconds for application to restart. If symptoms persist, contact
Cisco TAC.
Error Message CE-WCCP-3-500002: No physical network interface is configured.
Explanation Physical interface is not configured for WCCP.
Recommended Action Wait for a few seconds, sometimes address configuration takes time, otherwise
check WCCP configuration.
Error Message CE-WCCP-3-500003: Malformed Router Id component received from router.
Explanation Malformed Router Id received in the i_see_you message.
Recommended Action Check WCCP configuration parameters. If the WCCP configuration is correct,
contact Cisco TAC.
Error Message CE-WCCP-3-500004: Malformed Router View component received from
router.
Explanation Malformed Router View component received in i_see_you message.
Recommended Action Check WCCP configuration parameters. If the WCCP configuration is correct,
contact Cisco TAC.
Error Message CE-WCCP-3-500005: Router Id component > WCCP2_MAX_ROUTERS in
i_see_you.
Explanation Router Id in the i_see_you message is greater the max supported.
Recommended Action Check WCCP configuration parameters. If the WCCP configuration is correct,
contact Cisco TAC.
Error Message CE-WCCP-3-500006: Router Id component from router -- length incorrect.
Explanation Router Id component length is incorrect in i_see_you.
Recommended Action Check WCCP configuration parameters. If the WCCP configuration is correct,
contact Cisco TAC.
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Error Message CE-WCCP-3-500009: Num of Routers in ISU message are out of range.
Explanation Number of Routers in i_see_you message are either less than zero or greater than
WCCP2_MAX_ROUTERS.
Recommended Action Check WCCP configuration parameters. If the WCCP configuration is correct,
contact Cisco TAC.
Error Message CE-WCCP-3-500010: Number of CEs in ISU message are out of range.
Explanation Number of CEs in i_see_you message are either less than zero or greater than
WCCP2_MAX_WEB_CACHES.
Recommended Action Check WCCP configuration or contact Cisco TAC.
Error Message CE-WCCP-3-500011: Malformed view component - incorrect length.
Explanation View component in i_see_you has incorrect length.
Recommended Action Check WCCP configuration parameters. If the WCCP configuration is correct,
contact Cisco TAC.
Error Message CE-WCCP-3-500020: Received an invalid AssignState during Mask
allocation.
Explanation Valid AssignStates are NORMAL or PERCENTAGE or WEIGHT.
Recommended Action If this message repeats, contact Cisco TAC.
Error Message CE-WCCP-3-500021: Received an invalid AssignState during Hask
allocation.
Explanation Valid AssignStates are NORMAL or PERCENTAGE or WEIGHT.
Recommended Action If this message repeats, contact Cisco TAC.
Error Message CE-WCCP-3-500025: Error Removing CE seen by Rtr for the service.
Explanation Can not find Content Engine in the service.
Recommended Action No action is required.
Error Message CE-WCCP-3-500027: Number of CEs is more than the maximum supported.
Explanation Number of CEs in the service are more than the max supported.
Recommended Action Contact Cisco TAC.
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Web Cache Communication Protocol Messages
Error Message CE-WCCP-3-500032: Failed to enable client IP spoofing.
Explanation Failed to enable client IP spoofing, run normal WCCP debug commands to narrow down
the problem area.
Recommended Action Contact Cisco TAC.
Error Message CE-WCCP-3-500033: Failed to disable client IP spoofing.
Explanation Failed to disable client IP spoofing.
Recommended Action Contact Cisco TAC.
Error Message E-WCCP-3-500056: (wccp_liveness_init): Error connecting to wccp!
Explanation Application could not connect to WCCP process.
Recommended Action Verify application as well as WCCP configuration. If error persists, contact
Cisco TAC.
Error Message CE-WCCP-3-500057: wccp_liveness_update(): Could not send alive
message.
Explanation wccp_liveness_update() routine could not send liveness heartbeat (keepalive) message
to the WCCP process.
Recommended Action Verify application as well as WCCP configuration. If error persists, contact
Cisco TAC.
Error Message CE-WCCP-3-500058: (wccp_liveness_connect): connect() to wccp failed.
Explanation Connection from application to WCCP process failed.
Recommended Action Verify application as well as WCCP configuration. If error persists, contact
Cisco TAC.
Error Message CE-WCCP-3-500059: (wccp_liveness_connect): Cannot open socket to wccp.
Explanation Connection from application to WCCP process failed due to socket failure.
Recommended Action Verify application as well as WCCP configuration. If error persists, contact
Cisco TAC.
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Web Cache Communication Protocol Messages
Error Message CE-WCCP-3-500060: wccp_cnfg_change: Connection to dataserver was lost
Explanation Connection from WCCP process to dataserver was lost.
Recommended Action Configuration command will need to be retried. WCCP process will recover
from the error. No action beyond this is required. If the problem occurs very often, contact Cisco
TAC.
Error Message CE-WCCP-3-500061: wccp_cnfg_change: ds_receive_whole_msg error (error
code)
Explanation Connection from WCCP process to dataserver was lost.
Recommended Action Configuration command will need to be retried. WCCP process will recover
from the error. No action beyond this is required. If the problem occurs very often, contact Cisco
TAC.
Error Message CE-WCCP-3-500062: wccp_cnfg_change: could not free VEN resources
(error code)
Explanation The WCCP process could not free some of dataserver's resources.
Recommended Action Configuration command will need to be retried. WCCP process will recover
from the error. No action beyond this is required. If the problem occurs very often, contact Cisco
TAC.
Error Message CE-WCCP-3-500063: wccp_cnfg_change: ds_verification_info error (error
code)
Explanation The WCCP verifier could not get info from the dataserver.
Recommended Action Configuration command will need to be retried. WCCP process will recover
from the error. No action beyond this is required. If the problem occurs very often, contact Cisco
TAC.
Error Message CE-WCCP-3-500064: wccp_cnfg_change: ds_build_verification_ack error
(error code)
Explanation The WCCP process could not build an verifier ACK message for the dataserver.
Recommended Action Configuration command will need to be retried. WCCP process will recover
from the error. No action beyond this is required. If the problem occurs very often, contact Cisco
TAC.
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Web Cache Communication Protocol Messages
Error Message CE-WCCP-3-500065: wccp_cnfg_change: verifier ds_send_whole_ack error
(error code)
Explanation The WCCP verifier could not send its ACK message to the dataserver.
Recommended Action Configuration command will need to be retried. WCCP process will recover
from the error. No action beyond this is required. If the problem occurs very often, contact Cisco
TAC.
Error Message CE-WCCP-3-500066: wccp_cnfg_change: ds_get_edm_info error (error code)
Explanation The WCCP edm could not get info from the data server.
Recommended Action Configuration command will need to be retried. WCCP process will recover
from the error. No action beyond this is required. If the problem occurs very often, contact Cisco
TAC.
Error Message CE-WCCP-3-500067: wccp_cnfg_change: ds_build_edm_ack error (error
code)
Explanation The WCCP edm could not build an ACK message.
Recommended Action Configuration command will need to be retried. WCCP process will recover
from the error. No action beyond this is required. If the problem occurs very often, contact Cisco
TAC.
Error Message CE-WCCP-3-500068: wccp_cnfg_change: ds_send_whole_ack error (error
code)
Explanation The WCCP EDM could not send an ACK message to the dataserver.
Recommended Action Configuration command will need to be retried. WCCP process will recover
from the error. No action beyond this is required. If the problem occurs very often, contact Cisco
TAC.
Error Message CE-WCCP-3-500069: wccp_cnfg_change: bad type from ds_receive_whole_msg
(msg_type)
Explanation The WCCP process received an unknown message type from the dataserver.
Recommended Action Configuration command will need to be retried. WCCP process will recover
from the error. No action beyond this is required. If the problem occurs very often, contact Cisco
TAC.
Error Message CE-WCCP-3-500070: Malloc failed: Out of memory
Explanation The WCCP process could not allocate memory.
Recommended Action Device could be under heavy load; reduce load to restore device stability.
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Error Message CE-WCCP-3-500071: Ipchains modification failed: [message].
Explanation A change in a WCCP service or l4-switch configuration could not be completed
successfully because an internal packet redirection rule could not be added or deleted. The message
will provide more specific information.
Recommended Action Try unconfiguring and reconfiguring the WCCP or l4-switch service. If
problem persists try to disable and enable WCCP. If the error is still printed, try rebooting the device
and reconfiguring the command.
WCCP-4
Error Message CE-WCCP-4-500015: No assignment sent: CE is not in Router View.
Explanation Assignment can not be made till Content Engine is seen by the Router.
Recommended Action No action is required.
Error Message CE-WCCP-4-500016: No assignment sent: CE is not seen by All Rtrs.
Explanation Content Engine needs to be seen by all the routers in the farm.
Recommended Action Check WCCP configuration on Content Engine as well as router.
Error Message CE-WCCP-4-500023: OverLoad flags are not set for Mask.
Explanation Overload flag should be WC_UNDERLOAD, WC_OVERLOAD or
WC_NORMAL_LOAD.
Recommended Action No action is required.
Error Message CE-WCCP-4-500034: Overload message received by wccp.
Explanation Content Engine is overloaded with the traffic.
Recommended Action No action is required.
Error Message CE-WCCP-4-500037: Shutdown Msg - Wrong Version.
Explanation Shutdown Msg received with wrong INTER_CACHE_VERSION.
Recommended Action No action is required.
Error Message CE-WCCP-4-500038: Shutdown Msg sent to wrong CE.
Explanation This Content Engine should not have received the shutdown message.
Recommended Action No action is required.
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WCCP-5
Error Message CE-WCCP-5-500014: New CE notified.
Explanation New Content Engine has joined the farm.
Recommended Action No action is required.
Error Message CE-WCCP-5-500022: OverLoad flags are not set for Hash.
Explanation Overload flag should be either WC_UNDERLOAD, WC_OVERLOAD or
WC_NORMAL_LOAD.
Recommended Action No action is required.
Error Message CE-WCCP-5-500028: Removing Web Cache due to timeout.
Explanation Remove a WC due to timeout.
Recommended Action No action is required.
Error Message CE-WCCP-5-500039: SHUTDOWN REQUEST from an unknown Content Engine.
Explanation Received SHUTDOWN REQUEST from an unknown Content Engine.
Recommended Action No action is required.
Error Message CE-WCCP-5-500040: Shutdown Msg - unknown type
Explanation Valid types of Shutdown msgs are: WCCP2_SHUTDOWN_REQUEST
orWN_RESPONSE.
Recommended Action No action is required.
Error Message CE-WCCP-5-500041: Bucket Load Req: wc not found.
Explanation Bucket load request message was received for the Content Engine that is not found.
Recommended Action No action is required.
Error Message CE-WCCP-5-500042: Mask Assign Load Req: wc not found.
Explanation Mask load request message was received for the Content Engine that is not found.
Recommended Action No action is required.
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Error Message CE-WCCP-5-500043: LOAD REQ MSG has malformed id component.
Explanation bucket load request message received is malformed.
Recommended Action No action is required.
Error Message CE-WCCP-5-500044: LOAD REQ MSG received, has malformed REQ component.
Explanation bucket load request message received has malformed REQ component.
Recommended Action No action is required.
Error Message CE-WCCP-5-500045: (Mask)LOAD REQ MSG has malformed id component.
Explanation (Mask) maskassign load request message received has malformed REQ component.
Recommended Action No action is required.
Error Message CE-WCCP-5-500046: (Mask)LOAD REQ MSG received, has malformed REQ
component.
Explanation (Mask) maskassign load request message received has malformed REQ component.
Recommended Action No action is required.
Error Message CE-WCCP-5-500047: LOAD UPDATE MSGreceived, msg is malformed.
Explanation bucket load update msg received, message is malformed.
Recommended Action No action is required.
Error Message CE-WCCP-5-500048: LOAD UPDATE MSGreceived, msg is malformed.
Explanation bucket load update msg received, message is malformed.
Recommended Action No action is required.
Error Message CE-WCCP-5-500049: MASKING LOAD UPDATE MSG received, msg is malformed.
Explanation maskassign load update msg received, message is malformed.
Recommended Action No action is required.
Error Message CE-WCCP-5-500050: LOAD QUERY MSG received, msg is malformed.
Explanation bucket load query msg received, message is malformed.
Recommended Action No action is required.
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Error Message CE-WCCP-5-500051: LOAD QUERY MSG to wrong target.
Explanation bucket load query msg received, it is not for this Content Engine.
Recommended Action No action is required.
Error Message CE-WCCP-5-500052: Target CE for the msg is different than this CE.
Explanation Target Content Engine for the msg is different than this Content Engine.
Recommended Action No action is required.
Error Message CE-WCCP-5-500053: (Mask)LOAD QUERY MSG received, msg is malformed.
Explanation mask load query msg received, msg is malformed.
Recommended Action No action is required.
Error Message CE-WCCP-5-500054: (Mask) Target CE for the msg is different than this
CE.
Explanation (Mask) Target Content Engine for the msg is different than this Content Engine.
Recommended Action No action is required.
WCCP-6
Error Message CE-WCCP-6-500007: ISU from new router.
Explanation ISU from new router. Create new router entry for this service.
Recommended Action No action is required.
Error Message CE-WCCP-6-500008: A new view from the router with the given change
number.
Explanation A new view received from router in i_see_you message.
Recommended Action No action is required.
Error Message CE-WCCP-6-500012: Created new Rtr entry.
Explanation Created new Router entry from i_see_you message.
Recommended Action No action is required.
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Error Message CE-WCCP-6-500013: (Masking) New CE notified.
Explanation (Masking) New Content Engine has joined the farm.
Recommended Action No action is required.
Error Message CE-WCCP-6-500017: No assignment sent: CE is not lowest IP Add.
Explanation Only Lead Content Engine gets to make the assignments. Lead Content Engine is the
one with lowest IP address in the farm.
Recommended Action No action is required.
Error Message CE-WCCP-6-500018: New Web Cache in mask compute assign.
Explanation New Content Engine joined using mask assignment.
Recommended Action No action is required.
Error Message CE-WCCP-6-500019: New WC in hash compute assign.
Explanation New Content Engine joined using hash assignment.
Recommended Action No action is required.
Error Message CE-WCCP-6-500024: Removing router-ID from Router Table.
Explanation Remove a router either due to configuration change or a timeout condition.
Recommended Action No action is required.
Error Message CE-WCCP-6-500026: New CE entry being created for CE seen by router.
Explanation Creation and initialization of new entry for this Content Engine has started.
Recommended Action No action is required.
Error Message CE-WCCP-6-500029: Removal Query from rtr which is not configured.
Explanation Process an incoming 'removal query' message from the router.
Recommended Action No action is required.
Error Message CE-WCCP-6-500030: WCCP Version 2 terminated.
Explanation This message is informational only and it should appear when WCCP Version 2
functionality is stopped due to configuration change.
Recommended Action No action is required.
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Websense Server Messages
Error Message CE-WCCP-6-500031: WCCP Version 2 is enabled or disabled.
Explanation WCCP Version 2 functionality has been enabled or disabled.
Recommended Action No action is required.
Error Message CE-WCCP-6-500035: Bypassing bucket due to overload.
Explanation Content Engine is overloaded, hence bypassing the new traffic.
Recommended Action No action is required.
Error Message CE-WCCP-6-500036: Bypassing due to overload during slowstart.
Explanation This message is informational only and it should appear when a Content Engine is in
slow start mode and bypasses the redirected traffic due to overload condition.
Recommended Action No action is required.
Error Message CE-WCCP-6-500055: (wccp_keepalive_init): Entered. Trying to connect to
wccp.
Explanation Entered WCCP routine which initializes connectivity to WCCP process and initializes
timer to send keepalive messages.
Recommended Action No action is required.
Websense Server Messages
This section contains websense server messages.
WEBSENSE-SERVER-3
Error Message CE-WEBSENSE-SERVER-3-690200:
Websense server. [reason]
[calling function] Failed to stop
Explanation Problem stopping on-box Websense server. The [calling function] will give more
debugging information as when we see the error. [reason] might give more information on why it
happened.
Recommended Action Record what command configuration changes were performed before seeing
this error, such as enabling/disabling websense server, or doing upgrade, or reloading, etc. Capture
the show tech, and show websense-server, and Contact Cisco TAC.
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Error Message CE-WEBSENSE-SERVER-3-690201:
Websense server. [reason]
[calling function] Failed to start
Explanation Problem starting on-box Websense server. The [calling function] will give more
debugging information as when we see the error. [reason] might give more information on why it
happened.
Recommended Action Record what command configuration changes were performed before seeing
this error, such as enabling/disabling websense server, or doing upgrade, or reloading, etc. Capture
the show tech, and show websense-server, and Contact Cisco TAC.
WEBSENSE-SERVER-5
Error Message CE-WEBSENSE-SERVER-5-690231:
server.
[calling function] Started Websense
Explanation On-box Websense server services have been started. The [calling function] will give
more debugging information as when this happened.
Recommended Action No action is required.
WEBSENSE-SERVER-6
Error Message CE-WEBSENSE-SERVER-6-690230:
server.
[calling function] Stopped Websense
Explanation On-box Websense server services have been stopped. The [calling function] will give
more debugging information as when this happened.
Recommended Action No action is required.
Webserver Messages
This section contains webserver messages.
WI-3
Error Message CE-WI-3-610003: Webserver could not connect to the SF agent
<IP-Address>:<Port>
Explanation Webserver is not able to connect to the SmartFilter Agent running on host <IP-Address>
port <Port>.
Recommended Action Contact Cisco TAC.
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Error Message CE-WI-3-610005: get_request_data: data_length = <length>, cannot cp
data
Explanation The webserver is not able to fetch the request data of length <length> bytes. The
<length> may be less than 0 or else greater than the predefined max length.
Recommended Action Contact Cisco TAC.
Error Message CE-WI-3-610009: Webserver is unable to bind to port <listen_port>
Explanation Webserver is not able to bind to the listening port no <listen_port>.
Recommended Action Contact Cisco TAC.
Error Message CE-WI-3-610010: Webserver is unable to listen on port <listen_port>
Explanation Webserver is not able to listen on the listening port no <listen_port>.
Recommended Action Run the show services ports <listen_port> command to see which application
is using the particular port, and then modify the configuration accordingly.
WI-5
Error Message CE-WI-5-610001: Set RLIMIT_AS to <memory_limit>
Explanation Sets the max Address Space limit to <memory_limit> bytes.
Recommended Action No action is required.
Error Message CE-WI-5-610002: Set RLIMIT_RSS to <memory_limit>
Explanation Sets the largest Resident Set Size, to <memory_limit> bytes. This affects swapping;
processes that are exceeding their Resident Set Size will be more likely to have physical memory
taken from them.
Recommended Action No action is required
Error Message CE-WI-5-610004: get_request_data: offset = <offset> size = <size>
length = <length>
Explanation size is total bytes of request data remaining to be read, length is the bytes to be fetched
in a single read. Webserver gets the request data starting from offset <offset> of <length> bytes
repeatedly until the size becomes zero.
Recommended Action No action is required
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Windows Media Technologies Messages
Error Message CE-WI-5-610006: after: get_request_data: offset = <offset> size =
<size> length = <length>
Explanation size is total bytes of request data remaining to be read, length is the bytes to be fetched
in a single read. Webserver has successfully fetched <length> bytes of request data from the
remaining <size> bytes.
Recommended Action No action is required.
Error Message CE-WI-5-610007: Reboot initiated from GUI
Explanation User has initiated reload of Content Engine from the GUI.
Recommended Action No action is required.
Error Message CE-WI-5-610008: GUI: <exit_code>
Explanation <exit_code> denotes whether the reload of Content Engine initiated from the GUI
succeeded or failed.
Recommended Action Contact Cisco TAC.
Windows Media Technologies Messages
This section contains Windows Media Technologies messages.
WMT-1
Error Message CE-WMT-1-511010: There is no IP address configured.
Explanation To make WMT server work, the box has to be configured \ with at least IP addresses.
Recommended Action Configure an IP address or configure the external-ip by \ using external-ip
command.
WMT-2
Error Message CE-WMT-2-512000: System fork error <errno>
Explanation Fork operation failed. System might be in weird state.
Recommended Action Try to reenable the service that caused this. Reboot if it does not work. If the
problem persists, contact Cisco TAC.
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Error Message CE-WMT-2-512004: System call error: <system call name> <err msg>
Explanation System call failed. System might be in weird state.
Recommended Action Try to reenable the service that caused this problem. Reboot if required. If the
problem persists, contact Cisco TAC.
Error Message CE-WMT-2-512010: Configuration error: max sessions > [max allowed]/
Bandwidth > [max bandwidth]
Explanation The configured max sessions or bandwidth is higher than platform supported limit.
Recommended Action Change the max session/bandwidth configuration to be within the platform
limits.
Error Message CE-WMT-2-512020: Unable to get WMT statistics region <error_msg>
Explanation The shared memory that stored WMT statistics cannot be accessed.
Recommended Action Make sure the system is not experiencing any major problem. Try to reenable
(disable and then enable) WMT service.
Error Message CE-WMT-2-512030: Unable to get WMT status region, terminating.
Explanation The shared memory that stores WMT internal data cannot be accessed. WMT service is
terminating.
Recommended Action Make sure the system is not experiencing major problem that caused this. Try
to reenable (disable and then enable) WMT service.
Error Message CE-WMT-2-512035: WMT Server unable to allocate free memory.
Explanation Malloc failed.
Recommended Action Check system status and see if any process is taking excessive memory. Reduce
the load if the Content Engine is under high load.
Error Message CE-WMT-2-512040: WMT logging process can not create socket.
Explanation A socket cannot be created by WMT logging process. System might be in weird state.
This is a system level problem.
Recommended Action If rebooting the Content Engine does not help, contact Cisco TAC.
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Error Message CE-WMT-2-512045: WMT multicast process cannot create socket.
Explanation A socket cannot be created by WMT multicast process. System might be in weird state.
This is a system level problem.
Recommended Action If rebooting the Content Engine does not help, contact Cisco TAC.
Error Message CE-WMT-2-512048: WMT stethoscope error: <which option>.
Explanation Socket option cannot be set by WMT process. System might be in weird state. This is a
system level problem.
Recommended Action If rebooting the Content Engine does not help, contact Cisco TAC.
Error Message CE-WMT-2-512050: WMT Multicast failed at asf_init().
Explanation Multicast failed at asf_init().
Recommended Action No action is required because this only affects one request. If the problem
persists, contact Cisco TAC.
Error Message CE-WMT-2-512060: WMT CLI handling thread failed.
Explanation The WMT server uses a separate thread to handle all command-related activities,
including configuration change, statistics reporting, etc. For some reason, this thread cannot be
created or it exited abnormally.
Recommended Action Try to reenable the WMT service. If problem persists, contact Cisco TAC.
Error Message CE-WMT-2-512070: WMT initiation to backend failed <client type>
<errno>.
Explanation WMT server cannot initiate connection with backend daemon. The client type could be
UNS, rule or UrlFiltering. The backend daemond process is perhaps not functioning correctly.
Recommended Action Try to reenable the WMT service, if it does not work, reboot the Content
Engine.
Error Message CE-WMT-2-512071: [Procedure] error case: server flags <err_msg>.
Explanation This is because of the invalid server flags.
Recommended Action Try to reenable WMT service. If the problem persists, contact Cisco TAC.
Error Message CE-WMT-2-512072: [Procedure] Increase STATS_PRIV_SIZE <size>
Explanation This is because of insufficient shared memory size.
Recommended Action Increase the shared memory size.
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Windows Media Technologies Messages
Error Message CE-WMT-2-512073: [Procedure] called with invalid data.
Explanation Invalid data passed to the function.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-WMT-2-512074: [Procedure] Invalid data stream NULL
Explanation Null packets sent.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-WMT-2-512075: [Procedure] AsfHandlerLog must be a pipe
Explanation Handler must be a pipe.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-WMT-2-512076: [Procedure] unable to open log pipe
Explanation Failed to open log pipe.
Recommended Action If the problem persists, contact Cisco TAC.
Error Message CE-WMT-2-512077: WMT is not enabled, so multicast process terminating
Explanation WMT is not enabled to perform multicasting.
Recommended Action If the problem persists, contact Cisco TAC.
WMT-3
Error Message CE-WMT-3-513000: Failed to set/get the item
Explanation This is an internal error.
Recommended Action No action is required because this only affects one request. If the problem
persists, contact Cisco TAC.
Error Message CE-WMT-3-513010: WMT Multicast to open/write an .nsc file. <Error code>
Explanation This is an internal error. Creating/writing a temporary file failed.
Recommended Action No action is required because this only affects one request. If the problem
persists, contact Cisco TAC.
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Error Message CE-WMT-3-513011: Failed to get wmt multicast station name
Explanation Failed to get WMT multicast station name.
Recommended Action No action is required because this could be a transient error. If the problem
persists, contact Cisco TAC.
Error Message CE-WMT-3-513012: Failed to get data manager information
Explanation Failed to get data manager information.
Recommended Action No action is required because this could be a transient error.If the problem
persists, contact Cisco TAC.
Error Message CE-WMT-3-513015: [Procedure]: called without stats
Explanation Wrong arguments passed.
Recommended Action Pass correct arguments. If the problem persists, contact Cisco TAC.
Error Message CE-WMT-3-513020: Failed to clear wmt statistics
Explanation Failed to clear windows media statistics
Recommended Action Retry the command later. If the problem persists, contact Cisco TAC.
Error Message CE-WMT-3-513030: Needs to accept the wmt license agreement before
enabling
Explanation Tried to enable WMT without accepting the WMT license agreement.
Recommended Action Accept the WMT license agreement and then enable WMT.
Error Message CE-WMT-3-513031: Failed to disable the evaluation of wmt license
agreement
Explanation Failed to disable the WMT evaluation upon installation of valid license key.
Recommended Action No action is required. If the problem persists, contact Cisco TAC.
Error Message CE-WMT-3-513032: Failed to accept the wmt license agreement
Explanation Failed to accept the WMT license agreement.
Recommended Action Retry the command later. If the problem persists, contact Cisco TAC.
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Error Message CE-WMT-3-513040: Failed to open/update/read the configuration file
Explanation Failed to open/update/read the configuration file.
Recommended Action Retry configuration later. If the problem persists, contact Cisco TAC.
Error Message CE-WMT-3-513041: Failed to start/stop WMT
Explanation Failed to start/stop WMT.
Recommended Action Retry the command later. If the problem persists, contact Cisco TAC.
Error Message CE-WMT-3-513042: Failed to disable WMT
Explanation Failed to disable WMT.
Recommended Action Retry the command later. If the problem persists, contact Cisco TAC.
Error Message CE-WMT-3-513045: Wrong number of arguments
Explanation Wrong number of arguments.
Recommended Action Need to pass correct number of arguments.
Error Message CE-WMT-3-513046: Wrong media file size
Explanation Wrong media file size.
Recommended Action No action is required. If the problem persists, contact Cisco TAC.
Error Message CE-WMT-3-513047: [module]: Failed to initialize mms [transport
protocol] wccp liveness during init
Explanation Initialization of MMS, TCP/UDP, WCCP liveness failed.
Recommended Action No action is required. If the problem persists, contact Cisco TAC.
Error Message CE-WMT-3-513048: [Procedure] Failed to create symbolic link for wmt
logs dir
Explanation Failed to create symbolic link for WMT logs dir.
Recommended Action Retry the command. If the problem persists, contact Cisco TAC.
Error Message CE-WMT-3-513049: Failed to start/stop wmt multicast station
Explanation Failed to start/stop WMT multicast station.
Recommended Action Retry the command. If the problem occurs frequently, contact Cisco TAC
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Error Message CE-WMT-3-513050: sysdb error
Explanation Error connecting to sysdb.
Recommended Action No action is required.
Error Message CE-WMT-3-513051: wmt multicast station ipaddress is already in use by
another station
Explanation wmt multicast station ipaddress is already in use by another station.
Recommended Action Choose another ip address for the new station.
WMT-4
Error Message CE-WMT-4-514001: Disallowed all protocols.
Explanation Disallowed the protocol. WMT server or proxy would not be able to serve the request.
Recommended Action No action is required.
Error Message CE-WMT-4-514005: Unknown client protocol used
Explanation Protocol should be negotiated by this stage. show stat wmt stream live may show
incorrect results.
Recommended Action Try the command show stat wmt stream incoming/outgoing instead.
WMT-5
Error Message CE-WMT-5-515000: Information regarding WMT Server status. \ Normally
shows starting/terminating status.
Explanation WMT Server status.
Recommended Action No action is required.
Error Message CE-WMT-5-515001: Disabled the evaluation of wmt license agreement
Explanation Disabled the WMT evaluation upon installation of valid license key.
Recommended Action No action is required.
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Windows Media Technologies Messages
Error Message CE-WMT-5-515005: Schedule(s) for <station_name> added/removed
Explanation Added or removed some or all the WMT multicast station schedules.
Recommended Action No action is required.
Error Message CE-WMT-5-515008: Updated the configuration information to the file
Explanation Updated the configuration information.
Recommended Action No action is required.
Error Message CE-WMT-5-515010: Possible infinite loop, select with return = <return
code> ready = <return code>
Explanation WMT Proxy server was waiting in an infinite loop when engaging with origin server.
One of the reasons could be that the origin server stopped sending data for a long time or there was
a packet mismatch between origin server and WMT Proxy server.
Recommended Action No action is required. If this problem happens often, contact Cisco TAC.
Error Message CE-WMT-5-515011: Default and maximum bandwidth information
Explanation Default and maximum bandwidth information.
Recommended Action No action is required.
Error Message CE-WMT-5-515012: [module]: Will retry [times] mms tcp WCCP liveness
init after [interval] seconds
Explanation Retry information for WCCP liveness.
Recommended Action No action is required.
Error Message CE-WMT-5-515013: [module]: Successfully initialized mms [transport
protocol] wccp liveness during init
Explanation MMS TCP/UDP WCCP liveness initialized.
Recommended Action No action is required.
Error Message CE-WMT-5-515020: Preload TOS bits changed
Explanation Preload TOS bits changed.
Recommended Action No action is required.
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Windows Media Technologies Messages
WMT-7
Error Message CE-WMT-7-517000: WMT Debug message
Explanation Debug messages from WMT.
Recommended Action No action is required.
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