Quality Assurance Standardisation Event
for Parking
Wednesday 3rd December 2014
Sunley Conference Centre, Northampton
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Welcome & Introductions
Chris James, CEO
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2
QCF Update and Qualifications Policy
Chris James, CEO
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3
QCF Withdrawal
In relation to the ‘Withdrawing the
Qualifications and Credit Framework (QCF)
Regulatory Arrangements’ - the main proposal
is the withdrawal of the current QCF regulatory
arrangements as a whole.
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Continued WAMITAB Recognition
All awarding organisations (AOs) that are
recognised for QCF will continue to be
recognised for the qualifications that they offer
now but their recognition will be described in
future by sector, e.g. waste.
This recognition will be discussed with each AO
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All WAMITAB QCF Qualifications
Affected
This will affect current and future
qualifications so that AOs will need to extend
their recognition if they want to offer
qualification at a different level or in a different
sector.
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WAMITAB Qualifications Fit for
Purpose
The key test of qualifications will be fitness for
purpose and there will not be a requirement
that they use units or modules.
Who decides?
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Credit Recognition & RPL
Credit can still be used but needs to be
consistent across all AOs (see GLH
consultation).
AOs will be able, but do not have to, recognise
credit from another AO. If they do then they
must have a clear policy.
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Mastery or Compensatory Approach
to Assessment
The rules regarding assessment will be
removed. Assessment must be fit for purpose
and can use either the mastery or
compensatory approach
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Closure of the Unit Bank
The intention is to close the unit bank and
remove the roles of unit submitter and rules of
Combination submitter.
Once the bank is closed AOs cannot put units
into the bank or use units from the bank.
The sharing of units will no longer be a
requirement.
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WAMITAB to set Quality Standards for
Qualifications
Each AO will be accountable for the validity
and standards of their qualifications whether
they are based on units from the bank or their
own.
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QCF Title Withdrawn
• In relation to titles, QCF will be removed
from the titles on Register and in time from
AO material.
• Titles will need a level but Ofqual will not
require use of specified titles linked to size.
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Consultation on Guided Learning
Hours (GLH)
New terms are introduced in the consultation
to describe the time that a student could
reasonably expect to be taught, to study for
and to be assessed in a qualification.
These activities will total up to ‘Total
Qualification Time’ (TQT).
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Total Qualification Time (TQT)
TQT will be split into three components:
• Guided Learning
• Directed Study
• Dedicated Assessment
Each of these components is defined within
the consultation document and comment on
each of them is invited.
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WAMITAB to Assign GLHs
Where an AO determines that a qualification is
relevant for the Education and Skills Act 2008 (RPA)
purposes, it must assign a number of hours for
Guided Learning, Directed Study and Dedicated
Assessment using the relevant Criteria. Where an AO
determines that a qualification is NOT relevant for
2008 Act purposes, but still chooses to assign a
number of hours for Guided Learning, Directed Study
and Dedicated Assessment, it must do so using the
relevant Criteria.
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Credit Value
Credit values for qualifications will consist of
two elements:
• Guided Learning
• Directed Study
AOs will be required to be able to justify the
values they have allocated.
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Relevance of WAMITAB Qualifications
to Raised Participation Age
Ofqual will expect each AO to monitor its
determination of a qualification’s relevance for
RPA purposes and the assigned TQT values
over a period of time.
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12 Months to Achieve Compliance –
Enough Time?
The consultation proposes a transition period
of 12 months to allow AOs to move to full
compliance with the new requirements and
views are invited on this proposed period.
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Assessment Strategy &
Quality Assurance
Ray Burberry, Qualifications Manager
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Quality Assurance for Parking
Topics:
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Assessment Strategy
Online MCQ’s: ‘Compensatory’ Assessment
Requirements for Assessors and Internal Moderators
Assessment: Level 2 Award for Parking Enforcement Officers
Assessment: Level 3 Award in Notice Processing
Schedule to introduce new Level 2 assessment processes
Timeframe existing Level 2 learners to complete
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Assessment Strategy
WAMITAB Level 2 Award for Parking Enforcement Officers
• Assessment methodology (online MCQs) structured for the
changes now permitted by Ofqual to enable process known
as ‘compensatory approach’ permitted for the delivery of
knowledge based qualifications
• Compensatory approach:
− Our MCQ tests will cover 100% of Learning Outcomes
and Assessment Criteria.
− Pass Mark then determines acceptable level (e.g. 70%)
• Centres that are solely delivering this qualification will not
need to retain assessors and verifiers as the testing is only
delivered by online MCQ.
• Centres will need to make provisions for IT equipment and
resources.
• An invigilator must be present during each testing session.
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Assessment Strategy
Level 3 Award in Notice Processing
• There is no modification to the current method(s) of delivery
for this qualification.
• Centres can design and manage their own assessment
programmes for this qualification based on the assessment
strategy guidance.
• The Centre must provide:
− Suitably qualified and competent assessors (not the
tutor(s) or those with responsibility for delivering training
to the learner being assessed)
− An internal moderator
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Assessment Strategy
The list below represents a range of possible assessment methods
for the WAMITAB Level 3 Award in Notice Processing; however,
this is not exhaustive and should be considered as examples:
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Case Studies
Replication/Simulation of a business scenario
Presentations
Assignments
Time-constrained tests
Work-related technical projects
Assessment in the workplace (portfolio based evidence)
Professional discussion
Oral Examination
The Assessment Strategy describes further each of the above
assessment principles.
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Timeframe for Existing Level 2
Learners to Complete
The new assessment methodology for the Level 2 qualification
will take effect from 1 January 2015 (return to work: 2 January
2015).
• Last registration date for Level 2 qualification using the
existing MCQ test and ‘assignment’/portfolio assessment
methodology: 31 December 2014
• Due to Christmas closure this is in effect 12.00noon, 24
December 2014
• Learner registrations for Level 2 qualification that are
received by WAMITAB during the Christmas/New Year period
will be registered in accordance with the new assessment
principles from 2 January 2015.
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Role of the External Quality Assurer
Peter Knott, External Quality Assurer
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Introduction
• Peter joined WAMITAB in September 2014
with and extensive career in the police
force (over 30 years)
• Extensive parking qualification experience
• Reviewed/re-written Level 2 MCQ’s for
delivery from 1 January 2015
• On-going involvement with new and
existing Parking Centres
• EQA TAQA qualification concluding 2015
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Developing Multiple Choice Questions
& the Online Tests
Katie Cockburn, Qualifications and Developments Officer
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Changes to Level 2 Assessment
• New question bank which provides greater
coverage of the parking standards.
• Learners will take one test per unit
– Mandatory = 25 questions
– Optional = between 30-35 questions
– Pass mark = 70%
– Number of times a learner can retake = 2
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The Online Testing Site - ClassMarker
• Centres will need to provide each learner with access
to a PC or laptop with internet access.
• Can access using smart devices such as iPhone, iPod
Touch, iPad and Android.
• Compatible with all major operating systems.
• Use any of the following browsers: Internet explorer
6+; Firefox 2.0+; Safari 3+; Opera 10.6+; Chrome 8+.
• Enable JavaScript and Cookies.
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How are MCQ’s Developed?
The format currently accepted by WAMITAB for the
purpose of testing knowledge and understanding for
QCF qualifications is shown below:
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Writing and Reviewing MCQs
• All technical content provided by Parking EQA
• The WAMITAB Staff review ensures that:
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Questions are sufficiently complex to test understanding
Stems and options are unambiguous
Use of negative statements is avoided
Distracters are plausible
‘All of the above’ or ‘none of the above’ are not used
The correct answer is distributed randomly
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Activity: Writing MCQ’s
• Write 3 multi choice questions using the assessment
criteria provided (10 minutes)
• We will review the questions and provide comments
to all delegates by Thursday 11th December 2014.
• The finalised questions will be made available to
Centres as practice tests.
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Availability of Materials
There are a range of resources available to
support our approved parking centres with the
change in assessment methodology:
– New assessment strategy
– Centre FAQs
– Learner FAQs
– Revised web pages
– Invigilation Guidelines
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Level 3 Assessment Strategy
• No changes to existing assessment strategy.
• All Level 3 learners will continue to be assessed by
assignments or other methods as specified.
• Assessment will continue to cover all the assessment
criteria to demonstrate knowledge and understanding.
• Feedback from this assessment model has been positive.
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Any Questions?
Quality Assurance Standardisation Event for Parking
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Lunch Break
Quality Assurance Standardisation Event for Parking
Afternoon Session will Start at 1.30pm
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Marketing Update: Overview of
WAMITAB Products and Services
Mark Hyde, Commercial Director
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Offering WAMITAB Qualifications
We can help you to maximise the success of
your learners through:
• Over 25 years of experience developing and
quality assuring qualifications, training and
course materials
• Qualifications that have been developed
around the needs of employers
• A dedicated team who understand the
needs of your business
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Working with WAMITAB
Online – Classroom – On The Job = Flexibility
Recruitment
Development
Apprenticeship
Traineeships
Social
Skills
Basic
Skills
Employment
Skills
e.g. Online
learning
Teamwork
Conflict
management
Time
management
e.g. Numeracy
& Literacy
e.g.
Communications skills
Presentation skills
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Generic Technical
Skills
Skills
e.g.
First Aid,
Health &
Safety,
Customer
Service
e.g. Parking
Enforcement
Officers, Notice
Processing
Ongoing
Assessment = VALIDATE
Grow Your Own
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What we do....
REGULATED
QUALIFICATIONS
ADVICE,
GUIDANCE &
COMPLIANCE
IN HOUSE
ACCREDITATION
WAMITAB
ASSESSMENT
SERVICES
EMPLOYABILITY
ONLINE
LEARNING
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How we do it….
Charitable Trust
Awarding Organisation
Industry Training and Advisory Board
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Parking in 2014...
• Launched the WAMITAB Parking Qualifications
• Started working with 3 Approved Parking Centres
• Attended:
− Regular meeting with our partners, BPA
− Special interest groups
− Regional groups
− ParkEx
• Introduced new purpose statements
• Developed a new format for the handbooks
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WAMITAB Accredit
WAMITAB Accredit provides a comprehensive
process, from initial consultation through to
review and final accreditation of in-house
company training programmes or courses.
It provides national recognition of the added
value an employer developed training
programme or course brings to their
workforce.
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WAMITAB Accredit Pathways
WAMITAB Accredit provides two quality
assured pathways:
• WA1 affirms that a programme or course is
designed to deliver the stated objectives and
learning outcomes.
• WA2 maps an in-house training programme
or course against existing industry
standards.
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Why choose WAMITAB Accredit?
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Formal recognition of training courses
Endorsement of employer-led programmes
Baseline validation of quality
Benchmark of good practice
Detailed evaluation and feedback
WAMITAB logo on all course materials
Customised certification service
Easy-to-use application process
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WAMITAB Skills Academy
‘’Since the advent of the internet the concept of
community no longer has geographical limitations,
as people can now virtually gather in an online
community and share common interests regardless
of physical location’’
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What is the WAMITAB Skills
Academy?
www.wamitabskillsacademy.org.uk
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Objectives
• To maximise the use of technology to
support the up skilling of the workforce
• Develop a suite of learning resources, online
courses and classroom based learning
opportunities
• Providing information, guidance and
interactive content
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Why the Skills Academy?
• Training budgets are stretched
• Significant increase in mobile applications
• The next generation expects to be
connected as part of their education
• Employers need a cost effective and efficient
partner to help them establish new ways to
train their key people e.g. difficult to take
them off the street to train
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Partners
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Access the WAMITAB Skills Academy
WAMITAB have developed a number of simple
ways to access the Skills Academy:
• Purchase individual or packages of courses
• Purchase an online platform fully branded
and tailored to your needs
• Register as a corporate member to receive
discounts and special offers
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PROFESSIONAL
QUALIFIED
COMPETENT
SAFE….
YOU ARE WITH WAMITAB
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Validate for Parking
Chris James, CEO
The work-based assessment programme...
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Background
Validate has been developed as a response to
the changing climate for workplace skills and
development:
 Changes to SFA funding offer
 Increasing focus by government on
“employer ownership of skills”
 Economic climate
 Employer demand for modular and flexible
approach to workplace skills
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What is it?
“Validate is a work-based assessment
programme designed to assess the
competence of an operative when they have
developed sufficient knowledge and skills to
perform their job to the correct standard.”
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Who can use it?
 For employers looking to assess their
workforce using own staff with appropriate
assessor qualifications
 For training providers looking to add an
additional service to their customer offer
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How can it be used?
 Designed to assess competences in the
workplace
But can also be used to support:
 In-company training programmes
 Recruitment and selection activity
 Company appraisal schemes
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Structure
 Regulated and quality assured by WAMITAB
(not part of the NQF, QCF or SCQF)
 Each module can be taken independently or
collectively as part of a programme
 No limit to the number of modules a learner
can take
 Flexible: learners or employers choose the
modules based on workplace requirements
 Certificated with a maximum of 5 modules
on each WAMITAB certificate
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Module Development
With sufficient
demand, new
modules can be
added to the
programme
New modules
would have to be
designed to match
the existing format
and assessment
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All new modules
developed are
WAMITAB
copyright
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When can it be used?
For workplace assessments:
 When an individual has gained sufficient
work experience in the job role
 When an individual feels ready for
assessment having had a chance to check
their skills against the assessment criteria
 When the employer decides the individual is
ready to be assessed
 After an individual has completed a relevant
training course to prepare for assessment
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Validate Assessment Strategy
 The assessment is undertaken on-the-job
i.e. no “downtime” required
 It may be possible to assess more than one
candidate in a session
 Candidates may repeat assessment any
number of times until competent
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Validate Assessment Principles
 Competence is based on mastery of skills
 All assessment points must be met
 Assessment by observation or Q&A
 Supplementary questions may be added
1. Competency observation
in the workplace
2. Question and answer sessions with
individuals on a one-to-one basis
(in or outside workplace)
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Validate Example Module
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Introducing Our New Mobile
Assessment App
Audit Assess Check Monitor
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Validate Assessment App
 All assessment modules included
 Faster assessment
 Automatic report generation
 Confirms compliance for each area
of competence and provides backup notes for additional clarification
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Validate Assessment App
 Assessors can take and attach
photos from within the app as
evidence of assessment or add a
sketch
 Assessors can finalise the
assessment with an electronic date
and signature
 When the process is complete,
assessors can automatically create
a PDF report
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Validate Certification
 Single point centre contact only to request
registration/certification
 Simple registration/certification request
process via Excel spread sheet to WAMITAB
 Certificates will:
 Conform to our non-Ofqual provision
 Have a number of security features
 Be light grey to differentiate from other
WAMITAB certificates
 Carry up to 5 modules
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Validate Example Certificate
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Key Benefits
 Easy-to-use skills checklist
 Strong focus on health and safety
compliance
 Suitable for workplaces of any size
 Supports in-house training and
development
 Flexible approach
 Cost-effective
 Provides recognition of achievement
 Certificated programme
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Any Questions?
Quality Assurance Standardisation Event for Parking
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Overview of employer-led Apprenticeship
Trailblazers
Gill Spatcher – The Building Futures Group
www.fisss.org
Richard’s Core Principles
• Employer leadership and ownership
• Streamline and take cost out the system
• Encourage diversification and innovation
• Apprenticeships for new people in new jobs
• Focus on what an Apprentice “can do”
• End test assessment
Eligibility
“a role that is new
to the individual
and
requires them to
learn a substantial
amount before
they can do that
job effectively”
Apprenticeship
contract and
delivery plan
Public funding
registration
Professional
body
registration
JOB ROLE
COMPETENCE
Skills and knowledge,
and confidence
to perform the role in any
part of the sector
National core and local
enhancements
Transferable skills
(including
maths and English)
Qualified
Apprentice
END TESTS
Final
accreditation
Pre-end tests
English, maths
and transferable skill
tests or assessments
GCSE or Functional Skills
Statutory Tests
Industry, generic and
legal requirements
Graded
(Pass Merit Distinction)
Non-accredited
Progress Checks
Professional body
membership
English, maths
and other
qualification
Statutory
Certifications
Employers
The new system demands a lot more from
employers and from employer engagement
Employer roles being proposed and tested:
• Leading the development process
• Selecting Apprenticeship occupations / roles
• Designing standards and assessment
• Managing delivery: recruitment, work-based
learning, purchasing, assessment, reporting,
managing public funds
• Certification and graduation
The Standard
• Occupation accepted across the industry as unique
• One for each occupation
• Describes full competence for an occupation
• Stretching for new entrants
• At least one year – three years maximum
• Core and optional components
• Can specify qualifications
• English & maths (at least v2)
• Recommends a level
• Concise, clear, “typically around 1 page”
• Designed to be a route to professional registration
• 20% off the job minimum
Employer ownership
• Public recognition by employers including SMEs
• Be suitable for SMEs
Assessment
• “Appropriate mix of assessment approaches” to
demonstrate competence as set out in the standard
• At least two thirds end testing
• Graded Pass-Merit-Distinction
• Assessment by “independent” third party
Delivery of Parking Excellence
WAMITAB Quality Assurance Event for Parking
3 December 2014
Making Parking a
Recognised Profession
• Vision – to achieve excellence in parking for all
• Putting the consumer at the heart of our thinking
• Developing our membership
• Influencing government and stakeholders
Current Activities
Consulting with members and stakeholders regarding:
• developing additional charters for the wider BPA membership
• the appetite and enthusiasm for development of an accredited
industry standard
• their views on how to improve the image of parking and ways to
demonstrate professionalism.
Demonstrating Professionalism
Through Qualifications
• Consultation with stakeholders has confirmed that well trained and
qualified staff is a key indicator for them in terms of demonstrating
professional standards.
• There is no mandate for qualifications in either the public or private
sector and government have confirmed they are not intending to
regulate to change this situation.
• Employers must be encouraged to get their staff qualified where a
suitable qualification exists.
• Some influence could be achieved through encouraging all
outsourcing contracts to stipulate a requirement for qualifications.
• Appropriate, demand led, development of further qualifications
focussed in priority order on key roles where no alternative provision
exists.
Demonstrating Professionalism
Through Qualifications
Further discussion
How can we influence the uptake of qualifications and contribute to the
professional agenda?
Resources for Centres
Katie Cockburn, Qualifications and Developments Officer
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What is available in the Secure Area?
There are a range of resources
available for our approved
parking centres:
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Qualification Handbooks
Assessment Strategies
Centre Support Guide
Centre Social Media Guide
Hints & Tips Sheets
Frequently Asked Questions
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Qualification Handbooks
Our qualification handbooks
include:
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Candidate information sheet
Frequently asked questions
Glossary of useful words
Glossary of unit terms
Unit description sheet
Most recent standards
Unit sign-off sheet
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Summary of Event
Chris James, CEO
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Thank you
WAMITAB
Peterbridge House
3 The Lakes
Northampton
NN4 7HE
Tel: 01604 231950
Email: [email protected]
Web: www.wamitab.org.uk
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