Release Notes for Cisco Prime Collaboration
Assurance and Analytics 11.1
Revised Date: 15 March, 2016
Cisco Prime Collaboration Assurance provides management for Cisco voice and video collaboration
systems through a single, consolidated view. This includes continuous, real-time monitoring and
advanced troubleshooting tools for Cisco Collaboration applications and endpoints, such as Cisco
Unified CM, Cisco VCS, Cisco Contact Center, Cisco TelePresence and so on.
As an add-on to the Assurance module, Cisco Prime Collaboration Contact Center Assurance offers
monitoring and diagnostics for the Cisco Unified Contact Center Enterprise deployment.
The Analytics provides historical reporting of Key Performance Indicators (KPIs) and helps to analyze
trends for capacity planning, resource optimization, and quality of service. It also helps to track
collaboration technology adoption rates in the network and provides metrics to help analyze how users
are actually using the collaboration endpoints daily.
See Cisco Prime Collaboration 11.x Data Sheet and Cisco Prime Collaboration 11.1 Ordering Guide for
further details. You can download the image from the Cisco Prime Collaboration software download site.
Contents
These release notes contain the following sections:
•
New Features and Enhancements, page 1
•
Cisco Prime Collaboration Bugs, page 3
•
Related Documentation, page 5
•
Accessibility Features in Cisco Prime Collaboration, page 6
•
Obtaining Documentation and Submitting a Service Request, page 6
New Features and Enhancements
Cisco Prime Collaboration Assurance and Analytics 11.1 support the following new features:
Cisco Systems, Inc.
www.cisco.com
New Features and Enhancements
•
Cisco Prime Collaboration 11.1 Assurance - Advanced
•
Cisco Prime Collaboration 11.1 Assurance - Standard
•
Cisco Prime Collaboration 11.1 Analytics
•
Cisco Prime Collaboration 11.1 Contact Center Assurance
Cisco Prime Collaboration 11.1 Assurance - Advanced
Cisco Prime Collaboration Assurance Advanced 11.1 provides the following:
Notes for Email
You can add, edit, or delete any additional information about System alarms or events in Notes for Email
under the System, Syslog Rules, Threshold Rules and the Correlation Rules tab. For more information,
see System, Add Dynamic Syslogs, Threshold Rules, and Correlation Rules.
Notification Setup
You will receive an e-mail notification with the subject line in the following format:
[PC-ALERT-CLUSTERNAME]DEVICE IP : EVENTNAME :SEVERITY. For more information, see
Set up Destinations Field Descriptions.
Event Customization
You can now view Custom Rules instead of Exception Indicator in the Event Customization page. For
more information, see Threshold Rules.
Cluster search
You can search for a device easily from the search option in Cluster or Device drop-down list in UC
Device Search, Performance, and Event Customization.
User Interface Changes
Monitor > UC Cluster Status is moved and changed to Device Inventory > UC Device Search in the Cisco
Prime Collaboration Assurance user interface. For more information, see Perform Device Search.
General
•
Device Support - Cisco Prime Collaboration Assurance 11.1 supports the following devices:
– Cisco Jabber 11.5 (all variants)
– Cisco IX 5000 series (8.1 and 8.2)
– Cisco IP Phones - 8811,8841, and 8861
•
MM820 hardware platform is supported on Cisco TelePresence Server or Cisco MCU.
•
The Cisco Prime Collaboration Assurance 11.1 Small OVA (Assurance & Analytics) requires 250
GB disk space (100 GB more than what was required for the same Small OVA in Cisco Prime
Collaboration Assurance versions 10.5.1 and 10.6). Thus to upgrade to the Cisco Prime
Collaboration Assurance 11.1, Small OVA (Assurance & Analytics), you must increase the disk size
by adding a new vDisk of size equal to 100 GB.
•
Cisco Prime Collaboration can run on any VMware-certified hardware with ESXi 6.0 also.
Release Notes for Cisco Prime Collaboration Assurance and Analytics 11.1
2
Cisco Prime Collaboration Bugs
Cisco Prime Collaboration 11.1 Assurance - Standard
Cisco Prime Collaboration Assurance Standard 11.1 provides the following new features:
Notes for Email
You can add, edit, or delete any additional information about System alarms or events in Notes for Email
under the System, Syslog Rules, Threshold Rules and the Correlation Rules tab. For more information,
see System and Threshold Rules.
Notification Setup
You will receive an e-mail notification with the subject line in the following format:
[PC-ALERT-CLUSTERNAME]DEVICE IP : EVENTNAME :SEVERITY. For more information, see
Set up Destination Field Descriptions.
Cluster search
You can search for a device easily from the search option in Cluster or Device drop-down list in UC
Device Search, Performance, and Event Customization.
User Interface Changes
Monitor > UC Cluster Status is moved and changed to Device Inventory > UC Device Search in the Cisco
Prime Collaboration Assurance user interface. For more information, see Perform Device Search.
Cisco Prime Collaboration 11.1 Analytics
Cisco Prime Collaboration Analytics 11.1 provides the following new features:
Back Button Navigation
You can now navigate from the detailed view of the dashlet to the respective dashboard page.
Maximizing the Dashlet
You can maximize the dashlet by clicking the maximize icon in the top right corner of the dashlet. When
you click the maximize icon, the dashlet opens in a new tab.
Cisco Prime Collaboration 11.1 Contact Center Assurance
Cisco Prime Collaboration Contact Center Assurance 11.1 provides the following new feature:
Notes for Email
You can add, edit, or delete any additional information about System alarms or events in Notes for Email
under the System, Syslog Rules, Threshold Rules and the Correlation Rules tab.
Cisco Prime Collaboration Bugs
For more information on a specific bug or to search all bugs in a specific Cisco Prime Collaboration
release, see Using the Bug Search Tool, page 4.
This section contains the following information:
•
Using the Bug Search Tool, page 4
Release Notes for Cisco Prime Collaboration Assurance and Analytics 11.1
3
Using the Bug Search Tool
•
Open Bugs
The following tables list the open bugs in Cisco Prime Collaboration Assurance 11.1 and Cisco Prime
Collaboration Analytics 11.1.
Table 1
Open Bugs in Cisco Prime Collaboration Assurance 11.1
Bug ID
Description
CSCuy50070
Inventory is not getting updated after upgrade to Cisco Prime Collaboration
Assurance 11.1.
CSCuy13631
CDRs generated are delayed getting listed in the PCA CDR report.
Table 2
Open Bugs in Cisco Prime Collaboration Analytics 11.1
Bug ID
Description
CSCuy04939
Some issues are observed in the Trunk Utilization dashlet.
CSCuy38654
The PDFs exported from detached dashlets have a readability issue.
Using the Bug Search Tool
Use the Bug Search tool to search for a specific bug or to search for all bugs in a release.
Step 1
Go to http://tools.cisco.com/bugsearch.
Step 2
At the Log In screen, enter your registered Cisco.com username and password; then, click Log In. The
Bug Search page opens.
Note
If you do not have a Cisco.com username and password, you can register for them at
http://tools.cisco.com/RPF/register/register.do.
Step 3
To search for a specific bug, enter the bug ID in the Search For field and press Return.
Step 4
To search for bugs in the current release:
a.
In the Search For field, enter Prime Collaboration 11.1 and press Return. (Leave the other fields
empty.)
b.
When the search results are displayed, use the filter tools to find the types of bugs you are looking
for. You can search for bugs by modified date, status, severity, and so forth.
Tip
To export the results to a spreadsheet, click the Export All to Spreadsheet link.
Release Notes for Cisco Prime Collaboration Assurance and Analytics 11.1
4
Related Documentation
Related Documentation
The following documents are available for Cisco Prime Collaboration Assurance and Analytics 11.1.
Document Title
What is Included
Cisco Prime Collaboration Assurance and
Analytics Release Notes, 11.1
New features, enhancements, limitations, and
bugs in Cisco Prime Collaboration Assurance and
Analytics 11.1.
Cisco Prime Collaboration Assurance and
Analytics Install and Upgrade Guide, 11.x
Information on installation and upgrade
procedures for Cisco Prime Collaboration
Assurance 11.x. Procedure for:
•
Installation of Cisco Prime Collaboration
Assurance and Analytics 11.0 or 11.1.
•
Upgrade to Cisco Prime Collaboration
Assurance and Analytics 11.1 or 11.0 from
Cisco Prime Collaboration Assurance and
Analytics 11.0 or 10.x.
Cisco Prime Collaboration 11.x Assurance Guide Information on new and existing features in Prime
- Advanced
Collaboration Assurance 11.0 and 11.1 for the
Advanced mode.
Cisco Prime Collaboration 11.x Assurance Guide Information to perform the following tasks for
- Standard
managing and supporting Cisco Unified
Communications Manager, Cisco Unity
Connection, Cisco TMS, and associated devices
in the Standard mode.
Cisco Prime Collaboration Contact Center 11.x
Assurance Guide
Provides information on the end-to-end
monitoring of your Contact Center components
such as (Cisco Unified Intelligence Center
(CUIC), Cisco Voice Portal (CVP), Cisco Finesse,
Cisco SocialMiner, Cisco Unified Contact Center
Enterprise (UCCE), and Cisco MediaSense.
Cisco Prime Collaboration 11.x Analytics Guide
Information to help you to identify the traffic
trend, technology adoption trend, and over/under
utilized resources in your network. You can also
track intermittent and recurring network issues
and address service quality issues.
Cisco Prime Collaboration Assurance and
Analytics 11.1 Open Source
Lists of licenses and notices for open source
software used in Cisco Prime Collaboration
Assurance 11.1.
Supported Devices for Cisco Prime Collaboration Devices supported by Prime Collaboration
Assurance 11.1
Assurance.
Supported Alarms and Events for Cisco Prime
Collaboration 11.0
Prime Collaboration Assurance 11.0 and 11.1
supported alarms and events.
Cisco Prime Collaboration 11.0 Performance
Counters
The details of performance counters used in Cisco
Prime Collaboration 11.0 and 11.1.
Release Notes for Cisco Prime Collaboration Assurance and Analytics 11.1
5
Accessibility Features in Cisco Prime Collaboration
Document Title
What is Included
System Capacity for Cisco Prime Collaboration
11.1
Maximum capacity of Cisco Prime Collaboration
Assurance and Analytics 11.1 when it is installed
on a system that meets the virtual machine
requirements.
Required Ports for Prime Collaboration
Ports required for Cisco Prime Collaboration
Assurance servers to communicate with the
devices and applications.
Supported Time zones for Prime Collaboration
Time zones supported by Cisco Prime
Collaboration.
Setting Up Devices for Prime Collaboration
Assurance
Information on how to configure devices on the
network before you can manage them in Cisco
Prime Collaboration Assurance.
Troubleshooting Cisco Prime Collaboration
Information on how to troubleshoot problems
regarding installing and upgrading Cisco Prime
Collaboration, Licensing, and so on.
Cisco Prime Collaboration Assurance NBI
Documentation
Cisco Prime Collaboration Assurance NBI
Documentation provides information on the Cisco
Prime Collaboration Assurance northbound
interfaces, and how to use them. This is available
at the following location:
https://<pc-server-ip>/emsam/nbi/nbiDocumenta
tion
where <pc-server-ip> is the IP address of the
Cisco Prime Collaboration server.
Accessibility Features in Cisco Prime Collaboration
All product documents are accessible except for images, graphics, and some charts. If you would like to
receive the product documentation in audio format, braille, or large print, contact
[email protected].
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional
information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and
revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as an RSS feed and set content to be
delivered directly to your desktop using a reader application. The RSS feeds are a free service. Cisco currently
supports RSS Version 2.0.
Release Notes for Cisco Prime Collaboration Assurance and Analytics 11.1
6
Obtaining Documentation and Submitting a Service Request
This document is to be used in conjunction with the documents listed in the “Related Documentation” section.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of
Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The
use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any
examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only.
Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.
© 2016 Cisco Systems, Inc. All rights reserved.
Release Notes for Cisco Prime Collaboration Assurance and Analytics 11.1
7
Obtaining Documentation and Submitting a Service Request
Release Notes for Cisco Prime Collaboration Assurance and Analytics 11.1
8