Cisco Prime Collaboration Assurance and Analytics Install and
Upgrade Guide - 11.x
First Published: March 01, 2016
Last Modified: April 26, 2016
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© 2016
Cisco Systems, Inc. All rights reserved.
CONTENTS
CHAPTER 1
Cisco Prime Collaboration Assurance Overview 1
About Cisco Prime Collaboration Assurance 1
Cisco Prime Collaboration High Availability 2
Cisco Prime Collaboration Geo-Redundancy 3
What's New in Cisco Prime Collaboration 3
CHAPTER 2
Cisco Prime Collaboration Licensing 5
Access to the Software Image, PAK, and License File 5
Cisco Prime Collaboration Assurance Standard 6
Cisco Prime Collaboration Assurance Advanced Licensing 6
Cisco Prime Collaboration Contact Center Assurance Licensing 7
Cisco Prime Collaboration Analytics Licensing 7
Endpoints and Contact Center Agents Count 8
PART I
CHAPTER 3
New Installation 9
Installation Requirements 11
Installation Requirements 11
Number of Servers 13
VMware Requirements 13
System Requirements—Server and Client Machine Requirements 13
Virtual Machine Requirements for Cisco Prime Collaboration Assurance 14
Client Machine Requirements for Cisco Prime Collaboration Assurance 16
Deployment Models—Standard and Advanced 18
CHAPTER 4
Install Cisco Prime Collaboration 21
Download Cisco Prime Collaboration Assurance 21
User Accounts 22
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
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Contents
Installation Prompts 23
Deploy and Configure Cisco Prime Collaboration Assurance 24
Deploy Small, Medium, and Large Cisco Prime Collaboration Assurance OVA 24
Configure Small, Medium, and Large Cisco Prime Collaboration Assurance OVA 25
Deploy Very Large Cisco Prime Collaboration Assurance OVA 26
Configure Very Large Cisco Prime Collaboration Assurance OVA File 27
Manage 15 or More Unified CM Nodes 28
CHAPTER 5
Get Started after New Installation 29
Log in to Cisco Prime Collaboration Assurance 29
Get Started with Cisco Prime Collaboration Assurance 30
Access the System Setup, Manage Network, and License 35
PART II
Upgrade to Cisco Prime Collaboration 37
CHAPTER 6
Plan for Cisco Prime Collaboration Assurance Upgrade 39
Supported Upgrade Versions for Cisco Prime Collaboration Assurance 11.0 39
Supported Upgrade Versions - Cisco Prime Collaboration Assurance 11.1 44
Feature Support After Upgrade—Cisco Prime Collaboration Assurance 45
Migration from Cisco Unified Communications Management Suite 45
CHAPTER 7
Upgrade Cisco Prime Collaboration Assurance 47
Upgrade Cisco Prime Collaboration Assurance 47
Perform a Cisco Prime Collaboration Assurance Upgrade (Includes Analytics) 49
Post Cisco Prime Collaboration Analytics Upgrade 50
CHAPTER 8
Changes After Upgrade 53
Changes and Limitations After Upgrade 53
What's New in Cisco Prime Collaboration Assurance 11.0 53
Navigation Changes in Cisco Prime Collaboration Assurance - Advanced User
Interface 55
Navigation Changes in Cisco Prime Collaboration Assurance - Standard User
Interface 60
What's New in Cisco Prime Collaboration Assurance 11.1 62
What's New in Cisco Prime Collaboration Analytics 11.0 63
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
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Contents
What's New in Cisco Prime Collaboration Analytics 11.1 63
PART III
Uninstall Cisco Prime Collaboration 65
CHAPTER 9
Uninstall Cisco Prime Collaboration Assurance 67
Uninstall Cisco Prime Collaboration Assurance 67
APPENDIX A
Troubleshooting 69
Verify the Cisco Prime Collaboration Assurance Installation (for Advanced and Standard
Modes) 69
Upgrade Cisco Prime Collaboration Assurance Deployment Model 71
Downgrade the Cisco Prime Collaboration Deployment Model 72
Configure a Second NIC for Cisco Prime Collaboration Assurance 72
Change the IP Address on the Cisco Prime Collaboration Assurance Server 72
Find the MAC Address of Cisco Prime Collaboration Assurance Servers 73
Remove the SSL Certificate Warning 73
Remove the SSL Certificate Warning in Internet Explorer 74
If You Have a Safe URL Implemented 74
Remove the SSL Certificate Warning in Mozilla Firefox 74
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
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Contents
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
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CHAPTER
1
Cisco Prime Collaboration Assurance Overview
• About Cisco Prime Collaboration Assurance, page 1
• Cisco Prime Collaboration High Availability, page 2
• Cisco Prime Collaboration Geo-Redundancy, page 3
• What's New in Cisco Prime Collaboration , page 3
About Cisco Prime Collaboration Assurance
This document provides information on Cisco Prime Collaboration 11.0 and 11.1.
Cisco Prime Collaboration provides real-time monitoring, proactive troubleshooting, and long term trending
and analytics in one integrated product.
Cisco Prime Collaboration Assurance provides integrated service assurance management through a single,
consolidated view of the Cisco voice, and video collaboration environment. It includes continuous, real-time
monitoring and advanced troubleshooting tools for Cisco Unified Communications and Cisco TelePresence
systems including the underlying transport infrastructures. It proactively notifies operators of issues and
facilitates resolution through proactive fault detection and isolation using diagnostic tools. For video, the
solution allows operators to view end-to-end session paths and identify jitter and packet loss, which impacts
the session quality.
Cisco Prime Collaboration Assurance is available in two modes - Standard and Advanced.
Cisco Prime Collaboration Assurance Standard
Cisco Prime Collaboration Standard provides basic monitoring functionalities and it is a free option included
in Cisco Unified Workspace Licensing and Cisco User Connect Licensing for Cisco Unified Communications
10.0 onwards. Cisco Prime Collaboration - Advanced, is a purchased and licensed software product that is
secured to the MAC address of the host server. Licensing is ordered based on the collaboration management
options required (Assurance, Analytics, or Contact Center), and the quantity of the endpoints.
For details on differences between the Standard and Advanced versions of Cisco Prime Collaboration Assurance,
see the Cisco Prime Collaboration- Standard and Advanced Offerings.
Cisco Prime Collaboration Assurance and Analytics Advanced
Cisco Prime Collaboration Assurance and Analytics Advanced offers full-featured real-time monitoring and
diagnostics system for voice, video, and Contact Center network assurance. The Analytics module provides
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
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Cisco Prime Collaboration Assurance Overview
Cisco Prime Collaboration High Availability
historical reporting of key performance indicators (KPIs) and allows IT network managers to analyze trends
for capacity planning, resource optimization, and quality of service.
Note
Cisco Prime Collaboration Assurance Advanced OVA includes Cisco Prime Collaboration Analytics
software. If you have purchased a Cisco Prime Collaboration Analytics license, you can access the Cisco
Prime Collaboration Analytics dashboards. Cisco Prime Collaboration Analytics helps you identify traffic
trends, technology adoption trends, and over- and underutilized resources in your network. You can also
track intermittent and recurring network issues and address service quality issues.
In the Cisco Prime Collaboration Assurance - Advanced option, you can select either the Enterprise mode
deployment or Managed Service Provider (MSP) deployment.
In the enterprise mode, Cisco Prime Collaboration Assurance Advanced includes Cisco Prime Collaboration
Analytics and Cisco Prime Collaboration Contact Center Assurance. If you have purchased the license for
Cisco Prime Collaboration Analytics and Cisco Prime Collaboration Contact Center Assurance, you can access
the Cisco Prime Collaboration Analytics and Cisco Prime Collaboration Contact Center Assurance dashboards.
However, if you select the MSP deployment, Cisco Prime Collaboration Analytics is not installed as part of
Cisco Prime Collaboration Assurance.
Cisco Prime Collaboration Analytics
Cisco Prime Collaboration Analytics helps you identify traffic trends, technology adoption trends, and overand underutilized resources in your network. You can also track intermittent and recurring network issues
and address service quality issues. For more details on the features available in Cisco Prime Collaboration
Analytics 11.0, see the "Prime Collaboration Analytics Dashboards and Reports" chapter in Cisco Prime
Collaboration Analytics Guide.
For more details on the features available in Cisco Prime Collaboration Analytics 11.1, see the "Prime
Collaboration Analytics Dashboards and Reports" chapter in Cisco Prime Collaboration Analytics Guide.
Cisco Prime Collaboration Contact Center Assurance
Cisco Prime Collaboration Contact Center Assurance is a monitoring and diagnostics tool that helps you
maximize the Cisco Unified Contact Center Enterprise uptime. For more details on the features available in
Cisco Prime Collaboration Contact Center Assurance, see the "Overview of Cisco Prime Collaboration Contact
Center Assurance" chapter in Cisco Prime Collaboration Contact Center Assurance Guide.
Cisco Prime Collaboration Assurance and Analytics Business
Cisco Prime Collaboration Assurance and Analytics Business is a monitoring and data analytics management
application system that allows you to manage Cisco Business Edition 6000 and Cisco Business Edition 7000
Packaged Collaboration platform solutions. It provides complete service assurance by monitoring the availability
and performance of Unified Communications Manager applications, Cisco Gateways, and Cisco UCS (C-series)
hardware running in the network. For more details on the features available in Cisco Prime Collaboration
Business, see the "Overview of Cisco Prime Collaboration—Business" chapter in Cisco Prime Collaboration
Business Guide.
Cisco Prime Collaboration High Availability
Cisco Prime Collaboration supports High Availability (HA) through the VMware vSphere HA feature. You
do not need an extra Cisco Prime Collaboration license to configure HA. For details on how to configure the
virtualization layer HA for Prime Collaboration, see the VMware vSphere HA for Cisco Prime Collaboration
white paper.
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Cisco Prime Collaboration Assurance Overview
Cisco Prime Collaboration Geo-Redundancy
Cisco Prime Collaboration Geo-Redundancy
Cisco Prime Collaboration Assurance and Analytics support Geo-Redundancy through the VMware vSphere
replication. You do not need an extra Cisco Prime Collaboration license to configure Geo-Redundancy. For
more information on Geo-Redundancy, see Geo-Redundancy for Cisco Prime Collaboration Assurance and
Analytics.
What's New in Cisco Prime Collaboration
Table 1: What's New in Cisco Prime Collaboration 11.0 Features
Version
Feature Name
Feature Description
Where Documented
11.0
Supported Upgrade
Versions
Lists the Cisco Prime
Collaboration Assurance
versions that are
supported for upgrade.
Supported Upgrade
Versions for Cisco Prime
Collaboration Assurance
11.0
What's New in Cisco
Prime Collaboration
Assurance 11.0
Changes After Upgrade
What's New in Cisco
Prime Collaboration
Assurance 11.0
Table 2: What's New in Cisco Prime Collaboration 11.1 Features
Version
Feature Name
Feature Description
Where Documented
11.1
Supported Upgrade
Versions
Lists the Cisco Prime
Collaboration Assurance
versions that are
supported for upgrade.
Supported Upgrade
Versions - Cisco Prime
Collaboration Assurance
11.1
What's New in Cisco
Prime Collaboration
Assurance 11.1
Changes After Upgrade
What's New in Cisco
Prime Collaboration
Assurance 11.1
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
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Cisco Prime Collaboration Assurance Overview
What's New in Cisco Prime Collaboration
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
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CHAPTER
2
Cisco Prime Collaboration Licensing
Cisco Prime Collaboration is a licensed software product that is secured to the MAC of the virtual machine.
The Cisco Prime Collaboration license enables the features and endpoint quantities for the Cisco Prime
Collaboration application that you choose to install. You can order license based on the collaboration
management options required, and the quantity of the endpoints.
• Access to the Software Image, PAK, and License File, page 5
• Cisco Prime Collaboration Assurance Standard, page 6
• Cisco Prime Collaboration Assurance Advanced Licensing, page 6
• Cisco Prime Collaboration Contact Center Assurance Licensing, page 7
• Cisco Prime Collaboration Analytics Licensing, page 7
• Endpoints and Contact Center Agents Count, page 8
Access to the Software Image, PAK, and License File
The product numbers ordered for Cisco Prime Collaboration are: R-xxx and L-xxx. When you order the
product numbers for Cisco Prime Collaboration, an email is sent to your ship-to email address. This email
contains the instructions on how you can access the Cisco eDelivery site so that you can download the software
images and license Product Authorization Keys (PAKs). The software image is downloaded and installed on
the virtual machine. The license PAK ID from the ESD site allows you to access the Cisco Licensing Site to
associate the virtual machine MAC address to a license key or keys that are then installed on the virtual
machine(s). These license keys activate the Cisco Prime Collaboration software to be used in a production
environment. These license keys together also convert a trial installation into a production environment. Only
(1) R-xxx type license is required for each Cisco Prime Collaboration installation.
Note
The PAK is used to log in to the Cisco software site and has a virtual machine MAC address associated
to it. The PAK is emailed to you, and a license file is created for you to download. Cisco Prime
Collaboration Assurance requires individual license files. After you download the license files, register
them with the Cisco Prime Collaboration Assurance servers.
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Cisco Prime Collaboration Licensing
Cisco Prime Collaboration Assurance Standard
Cisco Prime Collaboration Assurance Standard
Cisco Prime Collaboration Assurance Standard does not require a license.
If you choose to install Cisco Prime Collaboration Assurance in the Standard mode, it is directly deployed in
the Enterprise mode. The MSP mode or Enterprise mode deployment selection is available only when you
choose to install Cisco Prime Collaboration Assurance in the Advanced mode. Cisco Prime Collaboration
Analytics and Cisco Prime Collaboration Contact Center Assurance are not supported in the Standard mode.
For details on the differences between the Standard and Advanced versions of Cisco Prime Collaboration
Assurance, see the Cisco Prime Collaboration - Standard and Advanced Offerings.
Cisco Prime Collaboration Assurance Advanced Licensing
With Assurance Advanced option, you can manage Cisco voice and video Collaboration Systems through a
single, consolidated view. It includes continuous, real-time monitoring and advanced troubleshooting tools
for Cisco Collaboration applications and endpoints, such as Cisco Unified Communications Manager, Cisco
TelePresence Video Communication Server(Cisco VCS), Cisco TelePresence, and so on.
The two modes of installations are—Standard and Evaluation or Advanced. To learn more about Standard
and Advanced install modes, see Deployment Models—Standard and Advanced, on page 18.
The quantity of the endpoints determines the number of licenses that you need to purchase to manage your
network.
Along with the total number of endpoints, you must also consider the system capacity parameters, such as
the number of each supported endpoint types, and CDR limits, to choose the most suitable OVA for your
deployment.
For more information on system capacity parameters for Cisco Prime Collaboration Assurance Advanced
11.0, see the System Capacity for Cisco Prime Collaboration wiki.
For more information on system capacity parameters for Cisco Prime Collaboration Assurance Advanced
11.1, see the System Capacity for Cisco Prime Collaboration wiki.
The Cisco Prime Collaboration Assurance Image (R-PC-xxxx) license is required to activate Cisco Prime
Collaboration in a production network. You must order one license for each server. A new license is required
for each major upgrade and is included in the upgrade parts and the Product Upgrade Tool entitlements.
You can purchase scale licenses based on the endpoints that you want to manage. For more information on
the scale licenses and part numbers in Cisco Prime Collaboration 11.0, see Cisco Prime Collaboration Ordering
Guide , in Cisco Prime Collaboration 11.1, see Cisco Prime Collaboration Ordering Guide. You must have
Cisco partner privilege to access the Ordering Guide.
Note
All Unified CM registered endpoints in a specific cluster must be managed in Cisco Prime Collaboration
Assurance to provide the statistics data to support all monitoring, testing, and reporting features in Cisco
Prime Collaboration Assurance and Analytics; for example, statistics from the Unified CM Publisher CDR
are required to compute route group utilization, Severely Conceal Seconds Ratio (SCSR)(%), and call
failure measurements. When the Unified CM publisher is discovered, all endpoints (including phones)
registered with it are discovered.
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Cisco Prime Collaboration Licensing
Cisco Prime Collaboration Contact Center Assurance Licensing
To add Cisco Prime Collaboration Assurance license file, go to System Administration > License
Management. For more information in Cisco Prime Collaboration 11.0, see the Add and Delete a License
File section of “Manage Licenses” chapter in the Cisco Prime Collaboration Assurance Guide - Advanced.
For more information in Cisco Prime Collaboration 11.1, see the Add and Delete a License File section of
“Manage Licenses” chapter in the Cisco Prime Collaboration Assurance Guide - Advanced.
Cisco Prime Collaboration Contact Center Assurance Licensing
Cisco Prime Collaboration Contact Center Assurance requires the Cisco Prime Collaboration Assurance
Advanced license. The Cisco Prime Collaboration Contact Center Assurance licensing is based on the number
of concurrent Unified Contact Center Enterprise (Unified CCE) agents logged in. Apply the Cisco Prime
Collaboration Contact Center Assurance license only after adding the Cisco Prime Collaboration Assurance
Advanced license.
Cisco Prime Collaboration polls the number of agents logged in to the Unified CCE every 30 minutes. If the
number of agents logged in exceeds the permitted number mentioned in the license file, the system displays
a popup window with a warning message.
Cisco Prime Collaboration raises one violation per day irrespective of the number of warning popup windows
displayed. If there are 10 such violations within the 30-day period, then your license expires within the next
30 days of receiving the tenth violation.
If you add the license file for Cisco Prime Collaboration Assurance Advanced but not for Cisco Prime
Collaboration Contact Center Assurance, you can access the features for Cisco Prime Collaboration Contact
Center Assurance only until the evaluation expiry or purchase of license. After the evaluation period for Cisco
Prime Collaboration Assurance Advanced expires, you can access Cisco Prime Collaboration Assurance
Standard mode only.
Upon license expiry, the Unified CCE infrastructure devices are not displayed in the UC Performance dashboard,
Threshold Rules, and Correlation Rules windows. You cannot view the Contact Center Topology page. To
continue using these features, purchase the required number of Cisco Prime Collaboration Contact Center
concurrent agent licenses. You can view the license details for Cisco Prime Collaboration Contact Center
Assurance by navigating to the System Administration > License Management page.
For details on the features that are enhanced after you add the Cisco Prime Collaboration Contact Center
Assurance license 11.0, see the "Overview of Cisco Prime Collaboration Contact Center Assurance" chapter
in Cisco Prime Collaboration Contact Center Assurance Guide.
For details on the features that are enhanced after you add the Cisco Prime Collaboration Contact Center
Assurance license 11.1, see the Overview of Cisco Prime Collaboration Contact Center Assurance chapter
in Cisco Prime Collaboration Contact Center Assurance Guide.
The number of agents that you can manage after you purchase a license remains the same as the Evaluation
mode. For more information, see Endpoints and Contact Center Agents Count section.
Cisco Prime Collaboration Analytics Licensing
Cisco Prime Collaboration Analytics is supported only in the Cisco Prime Collaboration Assurance Advanced
deployment. Apply the Cisco Prime Collaboration Analytics license after adding the Cisco Prime Collaboration
Assurance Advanced license.
The total number of Cisco Prime Collaboration Analytics scale licenses obtained must be greater than or equal
to the total number of scale licenses you have for Cisco Prime Collaboration Assurance Advanced. For example,
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
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Cisco Prime Collaboration Licensing
Endpoints and Contact Center Agents Count
if you are managing 1000 endpoints in Cisco Prime Collaboration Assurance Advanced, you must have Cisco
Prime Collaboration Analytics license for 1000 or more endpoints.
Endpoints and Contact Center Agents Count
The number of endpoints and agents that are supported in Cisco Prime Collaboration Assurance - Advanced
(including Cisco Prime Collaboration Analytics and Contact Center Assurance) depends on the OVA size.
The Cisco Prime Collaboration Analytics endpoints count must be greater than or equal to the total number
of endpoints you have in Cisco Prime Collaboration Assurance - Advanced.
You can manage the following endpoint and agent quantities in the Cisco Prime Collaboration Assurance Advanced and Cisco Prime Collaboration Contact Center Assurance. These numbers are applicable for
Evaluation and Licensed modes.
OVA
Deployment
Model
Total
Number of
Endpoints
IP
Phones/Software
Clients/DX
Series1
Collaboration Immersive
Room
TelePresence
Endpoints/EX
Series
Concurrent
Contact Center
Agent
Up to 3000
Up to 250
Up to 50
Up to 500
Up to 20,000 Up to 20,000
Up to 2500
Up to 500
Up to 4000
Large (Enterprise Up to 80,000 Up to 80,000
and MSP)
Up to 3000
Up to 500
Up to 12000
Enterprise Very
Large
Up to 150,000 Up to 150,000
Up to 5000
Up to 1000
Up to 12000
MSP Very Large Up to 150,000 Up to 150,000
Up to 5000
Up to 1000
Up to 50,000 For
more information
on Cisco Prime
Collaboration
11.0, see 2 and for
Cisco Prime
Collaboration
11.1, see 3 and for
Cisco Prime
Collaboration
11.5, see 4
Small (Enterprise Up to 3000
and MSP)
Medium
(Enterprise and
MSP)
1 You can have Cisco Prime Collaboration Assurance deployment with only IP Phones/Software Clients/DX Series endpoints. This can include only hard phones
or a combination of soft phones and hard phones.
2
See System Capacity for Cisco Prime Collaboration
3
See System Capacity for Cisco Prime Collaboration
4
See System Capacity for Cisco Prime Collaboration
For more information on endpoint types, see Collaboration Endpoints.
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
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PART
I
New Installation
• Installation Requirements, page 11
• Install Cisco Prime Collaboration, page 21
• Get Started after New Installation , page 29
CHAPTER
3
Installation Requirements
• Installation Requirements, page 11
• Number of Servers, page 13
• VMware Requirements, page 13
• System Requirements—Server and Client Machine Requirements, page 13
• Deployment Models—Standard and Advanced, page 18
Installation Requirements
Table 3: Installation Requirements
Requirements
Description
Number of servers
Cisco Prime Collaboration Assurance application
must be installed on virtual machines. To learn about
the installation modes and the required number of
servers, see Number of Servers.
Virtualization Requirements
The Cisco Prime Collaboration Assurance images are
in the OVA file format. To learn more about the
VMware environment required, see VMware
Requirements.
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Installation Requirements
Requirements
Description
System Requirements
System requirements vary based on the number of
endpoints that you want to manage. See System
Requirements—Server and Client Machine
Requirements .
For details on the maximum system capacity, such
as, number of access ports, number of device pools,
number of voice interfaces in Cisco Prime
Collaboration Assurance Guide 11.0, see System
Capacity for Cisco Prime Collaboration, Cisco Prime
Collaboration Assurance Guide 11.1, see System
Capacity for Cisco Prime Collaboration. .
Ports Requirements
Cisco Prime Collaboration uses several protocols to
communicate with other processes and devices.
Ensure that the required ports are available for Cisco
Prime Collaboration to communicate. For more
details, see Required Ports for Prime Collaboration.
Device configurations
The voice and video endpoints and infrastructure
devices require certain configurations for the Cisco
(Cisco TelePresence-Manager (CTS-Manager),
CiscoTelePresence Management Suite (TMS), Cisco Prime Collaboration server to communicate. For more
Unified Communications Manager (CUCM), Cisco details, see Setting up Devices for Prime
TelePresence Video Communication Server(VCS), Collaboration for Assurance.
Cisco TelePresence Exchange (CTX), Video
endpoints, Multipoint Control Unit (MCU), and so
on)
Download Images
Cisco Prime Collaboration images are provided on
the eDelivery site and on the Cisco.com support
software download site. You must have an order for
an eDelivery or SWSS contract.
User Accounts and Installation Prompts
During installation, you must do the following:
• Specify the password for Cisco Prime
Collaboration Assurance—globaladmin, and
CLI user accounts.
See User Accounts.
• Specify the Virtual machine details.
See Installation Prompts.
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Number of Servers
Number of Servers
To install Cisco Prime Collaboration Assurance - Standard or Advanced (without Cisco Prime Collaboration
Analytics), you need only one virtual machine. If you want to enable Cisco Prime Collaboration Analytics
during the Cisco Prime Collaboration Assurance Advanced installation, the number of virtual machines that
are required to install Cisco Prime Collaboration Assurance depends on the number of endpoints that you
want to manage in Cisco Prime Collaboration Analytics:
• If you have fewer than or equal to 80,000 endpoints (small, medium, and large deployment models),
you need one virtual machine where you can install both the database and application. To learn about
configuring Cisco Prime Collaboration Assurance for small, medium, and large deployment models,
see Configure Small, Medium, and Large Cisco Prime Collaboration Assurance OVA, on page 25.
• If you have more than 80,000 endpoints (very large deployment model), you need two virtual machines
to install the database and application separately on each machine. To learn about configuring Cisco
Prime Collaboration Assurance for very large deployment model, see Configure Very Large Cisco Prime
Collaboration Assurance OVA File.
Before installing the Cisco Prime Collaboration Assurance, ensure that you know the IP addresses for
each of the virtual machines.
VMware Requirements
Ensure that your VMware environment meets the following requirements:
• OVA is downloaded and saved to the same machine on which the vSphere Client is installed.
• VMware ESXi is installed and configured on the ESXi host. See the VMware documentation for
information on setting up and configuring your host machine.
The VMware vSphere Client is Windows-based. Therefore, download and install the client from a
Windows system.
After you install the vSphere Client, you can run it and log in to the virtual host, using the hostname or
IP address of the virtual host, the root login ID, and the password that you configured. You can add the
host to a vCenter if you want to manage it through vCenter. See the VMware documentation for details.
• VMware ESXi server hostname is configured in the DNS server.
• VMware ESXi server is synchronized with the NTP server.
System Requirements—Server and Client Machine Requirements
Cisco Prime Collaboration runs on any VMware-certified hardware with ESXi 4.1, 5.0, and 5.1 installed.
Large and very large deployment models require ESXi 5.0 or later.
For Cisco Prime Collaboration Release 11.1 and later
Cisco Prime Collaboration can run on any VMware-certified hardware with ESXi version 4.1, 5.0, 5.1, or 6.0
is installed.
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System Requirements—Server and Client Machine Requirements
Note
• We recommend that you install and run Cisco Prime Collaboration on Cisco Unified Computing
System (UCS), which is VMware-certified.
• Cisco Prime Collaboration allows you to configure a second NIC (network adapter). To understand
how to configure a second NIC, see Configure a Second NIC for Cisco Prime Collaboration
Assurance.
• Cisco Prime Collaboration runs on Cisco ADE-OS version 2.0.1.043. This operating system is
included with the Cisco Prime Collaboration application and is installed when the Cisco Prime
Collaboration OVA is deployed.
The OVA defines the configuration of the virtual machine that includes the CPU, memory, disk, and network
resources.
• Virtual Machine Requirements for Cisco Prime Collaboration Assurance , on page 14
• Client Machine Requirements for Cisco Prime Collaboration Assurance, on page 16
Virtual Machine Requirements for Cisco Prime Collaboration Assurance
This table lists the virtual machine requirements for the Cisco Prime Collaboration Assurance application,
based on the number of endpoints that are managed in Cisco Prime Collaboration. The virtual machine
requirements mentioned in this table are also applicable for Cisco Prime Collaboration Analytics and Cisco
Prime Collaboration Contact Center Assurance. For details on the endpoint quantities supported in each OVA
deployment model, see Endpoints and Contact Center Agents Count section.
Managed
Endpoints
Number vCPU
RAM
of vCPUs Reservation
Memory
NIC
Reservation
IOPS
Disk Space
Enterprise: Small, Medium, and Large
Up to 3000
4
endpoints
(Small-Assurance
only)
8 GHz
14 GB
14 GB
1 GB
100
150 GB
Up to 3000
4
endpoints
(Small-Assurance
& Analytics)
8 GHz
14 GB
14 GB
1 GB
200
250 GB
Up to 20,000 6
endpoints
(Medium-Assurance
only)
12 GHz
22 GB
22 GB
1 GB
200
300 GB
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System Requirements—Server and Client Machine Requirements
Managed
Endpoints
Number vCPU
RAM
of vCPUs Reservation
Memory
NIC
Reservation
IOPS
Disk Space
Up to 20,000 6
endpoints
(Medium-Assurance
& Analytics)
12GHz
22 GB
22 GB
1 GB
400
300 GB
Up to 80,000 14
endpoints
(Large-Assurance
only)
28 GHz
30 GB
30 GB
1 GB
800
500 GB
Up to 80,000 14
endpoints
(Large-Assurance
& Analytics)
28 GHz
30 GB
30 GB
1 GB
1300
500 GB
Enterprise: '
Very Large' - Up to 150,000 endpoints
Cisco Prime 22
Collaboration
Assurance
only
44 GHz
36 GB
36 GB
1 GB
1000
750 GB
Cisco Prime 22
Collaboration
Assurance
and Cisco
Prime
Collaboration
Analytics
(Application
Server)
44 GHz
36 GB
36 GB
1 GB
1000
750 GB
Cisco Prime 8
Collaboration
Assurance
and Cisco
Prime
Collaboration
Analytics
(Database
Server)
16 GHz
16 GB
16 GB
1 GB
1000
750 GB
32 GB
1 GB
1000
750 GB
MSP: ' Very Large' - Up to 150,000 endpoints
Cisco Prime 18
Collaboration
Assurance
36 GHz
32 GB
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System Requirements—Server and Client Machine Requirements
Managed
Endpoints
Number vCPU
RAM
of vCPUs Reservation
Memory
NIC
Reservation
IOPS
Disk Space
2
Business:
Up to 3000
endpoints
More than
4
3000
endpoints and
up to 15,000
endpoints
Note
8 GHz
8 GB
8 GB
1 GB
100
250 GB
16 GHz
16 GB
16 GB
1 GB
200
300 GB
• The IOPS measurements were taken using VMWare IO Analyser tool, available at: .
• vCPU speed depends on the Cisco UCS server or the virtualized hardware.
• We do not support oversubscribing server parameters (not using a 1:1 ratio of physical to virtual
resources), such as, vCPU and memory.
Recommendations to Improve IOPS:
• RAID Configuration: RAID 10 provides better write performance and provides redundancy.
• Data store configuration: Dedicated data store for all ova types.
• Use SSDs or 15K RPM SAS disks for 80K and 150K deployments.
• Use Fibre Channel-SAN storage with dedicated LUN with IOPS mentioned in the preceding table.
Client Machine Requirements for Cisco Prime Collaboration Assurance
This table lists the client machine requirements for Cisco Prime Collaboration Assurance application.
Attributes
Values
Display resolution
1440 x 900
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
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System Requirements—Server and Client Machine Requirements
Attributes
Values
Supported Browser
The following browsers are supported:
For Cisco Prime Collaboration Release 11.1 and
earlier
Cisco Prime Collaboration Assurance:
• Mozilla Firefox 31 ESR, and 38 ESR
• Windows Internet Explorer 10 and 11
• Google Chrome 39 and 40
Cisco Prime Collaboration provides a self-signed
certificate (HTTPS). To allow access to the Cisco
Prime Collaboration client, ensure that security is set
to either medium or low in the browsers and do the
following:
• Ensure that you enable cookies in the browser.
• Ensure that you install the operating system and
the browser in English version, and set locale
as English (United States) [en-US] for Cisco
Prime Collaboration Assurance.
Note
Ensure that you select only English
(United States) [en-US] under
Languages and remove the other locale
options from the browsers settings.
• Ensure that you disable the popup blocker if
you have installed it as Cisco Prime
Collaboration uses popup dialog boxes at
several instances.
Adobe Flash Player
Install Adobe Flash Player on the client machine for
Cisco Prime Collaboration features to work properly.
We recommend that you download and install Adobe
Flash Player version 13.x or later from the Adobe
website.
Environment
Clients must be able to access Cisco Prime
Collaboration:
• Across a firewall—for information on how to
configure client access, see firewall
documentation.
• Across a VPN—the VPN tunnel must connect
the client and a VPN router or similar device.
For more information on required ports, see
Required Ports for Prime Collaboration.
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
17
Deployment Models—Standard and Advanced
Attributes
Values
Network Connectivity
If you have deployed Cisco Prime Collaboration
Assurance in a large or very large deployment, we
recommend that you have a minimum of 30-Mbps
network connectivity.
Deployment Models—Standard and Advanced
You can install Cisco Prime Collaboration in one of two modes—Standard or Advanced. During installation,
you will be asked your choice of mode.
You can download the Cisco Prime Collaboration OVA deployment file based on the VM resources required
to handle the number of endpoints that you want to manage. For more information on the different types of
OVA deployment models and the endpoint quantities supported in each deployment model, see Endpoints
and Contact Center Agents Count.
Cisco Prime Collaboration Assurance and Analytics—Advanced
Cisco Prime Collaboration Assurance Advanced provides all the features that enable integrated assurance
management of applications and the underlying transport infrastructure. The Advanced mode of Cisco Prime
Collaboration supports multiple clusters. For more details on features available in Advanced mode 11.0, see
the Cisco Prime Collaboration Advanced Features section of “Overview of Cisco Prime Collaboration
Assurance” chapter in Cisco Prime Collaboration Assurance Guide - Advanced.
For more details on features available in Advanced mode 11.1, see the Cisco Prime Collaboration Advanced
Features section of “Overview of Cisco Prime Collaboration Assurance” chapter in Cisco Prime Collaboration
Assurance Guide - Advanced.
If you choose to install Cisco Prime Collaboration Assurance in the Advanced mode, you can select either:
• Enterprise mode deployment—Cisco Prime Collaboration Assurance Advanced OVA includes both
Cisco Prime Collaboration Analytics and Cisco Prime Collaboration Contact Center Assurance. Each
feature is licensed separately.
• Managed Service Provider (MSP) deployment—Cisco Prime Collaboration Assurance Advanced includes
only Cisco Prime Collaboration Contact Center Assurance. Analytics is disabled for MSP - multi-customer
enabled installations. Analytics support for MSP installations is being planned for a future release.
There are no separate Cisco Prime Collaboration Assurance - Advanced OVAs for Enterprise and MSP
deployments for Small, Medium, and Large deployment models. However, for Very large deployment model,
there are separate OVAs for Enterprise and MSP. By default, the Cisco Prime Collaboration Analytics and
Cisco Prime Collaboration Contact Center Assurance are installed as part of the Cisco Prime Collaboration
Assurance - Advanced Enterprise installation. For more details, see the System Requirements—Server and
Client Machine Requirements.
Note
In the MSP mode deployment, Cisco Prime Collaboration Analytics is not installed as part of Cisco Prime
Collaboration Assurance Advanced.
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
18
Deployment Models—Standard and Advanced
Cisco Prime Collaboration Assurance—Standard
Cisco Prime Collaboration Assurance Standard provides basic assurance features that help you manage Cisco
TelePresence components and Cisco Unified Communications (versions 9.0 and later) applications, such as
Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco IM. The Standard mode of
Prime Collaboration supports single UC cluster, single TMS cluster, and multiple VCS clusters.
For more details on the available features in Cisco Prime Collaboration Assurance - Standard 11.0, see the
Cisco Prime Collaboration Standard Features section of “Overview of Cisco Prime Collaboration Assurance”
chapter in the Cisco Prime Collaboration Assurance Guide - Standard.
For more details on the available features in Cisco Prime Collaboration Assurance - Standard 11.1, see the
Cisco Prime Collaboration Standard Features section of “Overview of Cisco Prime Collaboration Assurance”
chapter in the Cisco Prime Collaboration Assurance Guide - Standard.
For the list of devices supported in Cisco Prime Collaboration Assurance - Standard 11.0, see Supported
Device in Prime Collaboration Standard.
For the list of devices supported in Cisco Prime Collaboration Assurance - Standard 11.1, see Supported
Device in Prime Collaboration Standard.
If you choose to install Cisco Prime Collaboration Assurance in the Standard mode, it is directly deployed in
the Enterprise mode. The MSP mode or Enterprise mode deployment selection is available only when you
choose to install Cisco Prime Collaboration Assurance in the Advanced mode.
There are no separate Cisco Prime Collaboration Assurance - Standard OVAs for Enterprise deployment for
Small, Medium, Large, and Very Large deployment models. Cisco Prime Collaboration Analytics and Cisco
Prime Collaboration Contact Center Assurance are not supported in Cisco Prime Collaboration Assurance Standard.
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
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Deployment Models—Standard and Advanced
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
20
CHAPTER
4
Install Cisco Prime Collaboration
• Download Cisco Prime Collaboration Assurance, page 21
• User Accounts, page 22
• Installation Prompts, page 23
• Deploy and Configure Cisco Prime Collaboration Assurance, page 24
Download Cisco Prime Collaboration Assurance
Cisco Prime Collaboration images are provided on the eDelivery site when the product is purchased, and on
the Cisco.com support software download site for patches and service packs. For those with a service
subscription, such as Cisco Unified Communications Software Subscription (UCSS)/ Cisco Prime Product
Assured Software Subscription (PASS) that are recently replaced by Cisco Software Support Service (SWSS),
download your major upgrades from the Product Upgrade Tool (PUT).
Important
Download the OVA file on a machine where the vSphere Client is installed. To ensure that the downloaded
OVA file is not corrupt, verify if the Message Digest 5 (MD5) checksum of the OVA file matches with
the value in the download site. To view the MD5 checksum of the OVA file available in Cisco.com support
software download site, hover your mouse pointer on the filename.
To install only Cisco Prime Collaboration Assurance, download the Cisco Prime Collaboration Assurance
OVA file based on the number of endpoints that you want to manage.
You can configure the Cisco Prime Collaboration Assurance application for the following types of deployment
models:
• Cisco Prime Collaboration Assurance and Analytics OVA for a small deployment—For up to 3000
endpoints (which can include up to 100 Cisco TelePresence systems only).
• Cisco Prime Collaboration Assurance and Analytics OVA for a medium deployment—For up to 20,000
endpoints (which can include up to 1,000 Cisco TelePresence systems only).
• Cisco Prime Collaboration Assurance and Analytics OVA for a large deployment—For up to 80,000
endpoints (which can include up to 6,000 Cisco TelePresence systems only).
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
21
User Accounts
• Cisco Prime Collaboration Assurance OVA for a MSP very large deployment—For up to 150,000
endpoints (which can include up to 6,000 Cisco TelePresence systems only). Cisco Prime Collaboration
Analytics is supported for this model in the Cisco Prime Collaboration 11.5 and later versions.
• Cisco Prime Collaboration Assurance OVA for a Enterprise very large deployment—For up to 150,000
endpoints (which can include up to 6,000 Cisco TelePresence systems only).
Note
To scale up your deployment model in order to manage more endpoints, run a tuning script. For more
information on the tuning script for Cisco Prime Collaboration Assurance, see Upgrade Cisco Prime
Collaboration Assurance Deployment Model.
You must have a valid Cisco.com user account to download the files.
User Accounts
For Cisco Prime Collaboration, specify various passwords at different instances.
• globaladmin—Superuser who can access the Cisco Prime Collaboration Assurance User Interface.
• globaladmin password—Password that you enter when you configure your virtual appliance for a
standalone application, see Deploy and Configure Cisco Prime Collaboration Assurance. You are also
required to specify this password when you log in to the User Interface, see the Password Rules for
globaladmin section.
• CLI Admin username—admin, by default. However, you can specify the username of your choice.
• CLI Admin password—Password for the Secure Shell (SSH) CLI admin. This password is used to log
in to CLI to check the application status and perform back up and restore, see the Password Rules for
CLI admin section.
CLI is supported only through SSH;telnet is not supported. You can log in through SSH using port 26
for Cisco Prime Collaboration Assurance.
Password Rules for the globaladmin
Follow these guidelines when you are making up passwords for a globaladmin:
• Must contain at least one lowercase letter, uppercase letter, number, and special character (exclamation(!),
at(@), hash(#), dollar($), asterisk(*), coma(,), full stop(.))
• Cannot repeat a character in the password more than three times.
• Cannot contain non-ASCII characters such as minus(-), percent(%), plus(+), ampersand(&) , or a space.
• Cannot be Cisco or ocsic or any variant by changing the capitalization of letters, or by substituting 1,
exclamation(!), Or pipe(|) for i, zero(0) for o, dollar($) for s.
• Cannot be the same as the username, or the username reversed.
• Must be between 8 and 80 characters.
• Cannot end with colon(:), asterisk(*), coma(,), semicolon(;), equal(=), or hash(#).
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
22
Installation Prompts
Password Rules for the CLI admin
Follow these guidelines when you are making up passwords for a CLI administrator:
• Minimum password length must be six characters.
• No character in the password must be repeated more than three times.
• Must contain at least one lowercase letter, uppercase letter, and number.
• Must not be same as the username itself.
Installation Prompts
We recommend that you know the values for the following parameters before configuring the virtual appliance:
• IP address—IP address of the virtual appliance
• IP default netmask—default subnet mask for the IP address
• IP default gateway—IP address of the default gateway
• Default DNS domain—Default domain name
• Primary nameserver—Primary name server. You may add the name server. To configure several name
servers, enter y.
• Primary NTP server[time.nist.gov]—Primary NTP server. To enter a secondary NTP server, enter y at
the next prompt.
Note
To configure a tertiary NTP server enter y at the next prompt after you specify a
secondary NTP server. Cisco Prime Collaboration supports three NTP servers.
• Time zone—Time stamp that is displayed on the User Interface is the server time. By default, the
configured time zone is UTC. For a list of supported time zones, see Supported Time zones for Prime
Collaboration.
• Username—CLI administrator username. The username is admin, by default. However, you can specify
the username of your choice.
• Password—CLI administrator password. This password is used to log in to CLI to check the application
status and to perform a backup and restore.
• IPv6 configuration—If you want to configure IPv6 when prompted, enter Y, and then enter the IPv6
address and route to proceed. If not, you can proceed with the installation by providing your inputs for
the next prompt.
• globaladmin password—Password for the “globaladmin” user.
Note
Cisco Unified Communication Manager release 9.x and later are supported in the Standard mode.
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
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Deploy and Configure Cisco Prime Collaboration Assurance
Deploy and Configure Cisco Prime Collaboration Assurance
Prerequisites
Ensure that the requirements listed in Installation Requirements and System Requirements—Server and Client
Machine Requirements have been met.
If you choose to enable Cisco Prime Collaboration Analytics in very large OVA deployment of Cisco Prime
Collaboration Assurance, you require two virtual machines—database and application. Reserve two IP addresses
in advance for the database and application server, since the IP address of application server is required while
installing database server and database server IP address is required while installing the application server.
You must install database server before installing application server.
Note
We recommend you to not to stop or start services in the Cisco Prime Collaboration Analytics database
server.
Based on the OVA that you have downloaded, you can deploy Cisco Prime Collaboration Assurance as
follows:
• Deploy Small, Medium, and Large Cisco Prime Collaboration Assurance OVA, on page 24
• Deploy Very Large Cisco Prime Collaboration Assurance OVA, on page 26
After you install the Cisco Prime Collaboration Assurance OVA, you can configure the Cisco Prime
Collaboration Assurance virtual appliance as follows:
• Configure Small, Medium, and Large Cisco Prime Collaboration Assurance OVA, on page 25
• Configure Very Large Cisco Prime Collaboration Assurance OVA File, on page 27
Deploy Small, Medium, and Large Cisco Prime Collaboration Assurance OVA
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Launch VMware vSphere Client and choose File > Deploy OVF Template.
Click Browse and navigate to the location where you saved the Cisco Prime Collaboration Assurance OVA file. Click
Next.
In the OVF Template Details window, verify the details about the OVA file, including the product name, version, and
size, and then click Next.
Click Accept to accept the end-user license agreement. Click Next.
In the Name window, specify a name for the template that you are deploying. The name must be unique within the
inventory folder and can contain up to 80 characters. In the Inventory Location window, select the folder where you
want to deploy the file, and click Next.
In the Disk Format window, select Thick provisioned format to store on the virtual disks, and then click Next.
In case of multiple networks during Cisco Prime Collaboration Assurance OVA deployment, ensure that the virtual
machine network you select belongs to Cisco Prime Collaboration and is reachable.
Verify the options in the Ready to Complete window, and then click Finish to start the deployment.
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Deploy and Configure Cisco Prime Collaboration Assurance
The deployment takes about 30 minutes to complete. Check the progress bar in the Deploying Virtual Appliance
window to monitor the task status.
Step 8
Click Close.
The virtual appliance that you deployed appears in the left pane of the vSphere Client, under the host.
As a part of the next process, follow Configure Small, Medium, and Large Cisco Prime Collaboration Assurance OVA,
on page 25.
Configure Small, Medium, and Large Cisco Prime Collaboration Assurance OVA
Step 1
Step 2
Right-click the virtual appliance and choose Power > Power ON to start the virtual machine.
Step 3
Enter the required parameters at the console prompts. After entering each parameter, press Enter to bring up the next
parameter, see Installation Prompts. For the Installation Mode prompt, enter 1 to select Standard Prime Collaboration
Assurance, or enter 2 to select Advanced Prime Collaboration Assurance Evaluation. The Default value is 1.
The virtual machine reboots.
In the virtual appliance console, enter setup at the localhost login prompt.
Time zone—The time stamp that is displayed on the user interface is the server time. By default, the configured
time zone is UTC. For a list of supported time zones, see Supported Time zones for Prime Collaboration.
If you have selected the Advanced Prime Collaboration Assurance Evaluation option, you can select either the Enterprise
mode or Managed Service Provider (MSP) mode of deployment. Enter E to deploy Cisco Prime Collaboration Assurance
in the Enterprise mode or M to deploy in the MSP mode.
Each mode provides a different customer view option.
Note
Step 4
For more information on Cisco Prime Collaboration 11.0, see the "Overview of Cisco Prime Collaboration Assurance"
chapter in Cisco Prime Collaboration Assurance Guide – Advanced.
For more information on Cisco Prime Collaboration 11.1, see the "Overview of Cisco Prime Collaboration Assurance"
chapter in Cisco Prime Collaboration Assurance Guide – Advanced.
If you have selected the Standard Prime Collaboration Assurance option, it is directly deployed in the Enterprise
mode.
After you finish the installation (when you see the login prompt in the console), wait for approximately 20 minutes for
the Cisco Prime Collaboration Assurance processes to be listed on the console.
Log in to the Cisco Prime Collaboration Assurance server to verify the installation. See Verify the Cisco Prime
Collaboration Assurance Installation (for Advanced and Standard Modes).
Note
Step 5
Step 6
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
25
Deploy and Configure Cisco Prime Collaboration Assurance
Deploy Very Large Cisco Prime Collaboration Assurance OVA
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Launch your VMware vSphere Client and choose File > Deploy OVF Template.
Click Browse and navigate to the location where you saved the Cisco Prime Collaboration Assurance OVA file. Click
Next.
In the OVF Template Details window, verify the details about the OVA file, including the product name, version, and
size, and then click Next.
Click Accept to accept the end-user license agreement. Click Next.
In the Name window, specify a name for the template that you are deploying. The name must be unique within the
inventory folder and can contain up to 80 characters. In the Inventory Location window, select the folder where you
want to deploy the file, and then click Next.
If you choose to enable Cisco Prime Collaboration Analytics in very large OVA deployment of Cisco Prime Collaboration
Assurance, you require two virtual machines - database and application. Reserve two IP address in advance for database
and application server, since IP address of application server is required while installing database server and database
server IP address is required while installing application server.
Configure the database server before you configure the application server. To configure the database server:
a) In the Host / Cluster window, select the Host or Cluster on which you want to run the deployed template, and then
click Next.
b) In the Storage window, select a destination for the virtual machine files, and then click Next.
c) In the Disk Format window, select the Thick Provision Lazy Zeroed format to store on the virtual disks, and then
click Next.
In case of multiple networks during Cisco Prime Collaboration Assurance OVA deployment, ensure that the virtual
machine network you select belongs to Cisco Prime Collaboration and is reachable.
d) Verify the options in the Ready to Complete window, and then click Finish to start the deployment.
The deployment takes about 30 minutes to complete. Check the progress bar in the Deploying Virtual Appliance
window to monitor the task status.
e) Click Close. The virtual appliance that you deployed appears in the left pane of the vSphere Client, under the host.
f) (Optional) Before you proceed with configuring Cisco Prime Collaboration Assurance, right-click the database server
and select Edit Settings to change the server configurations. The recommended CPU for database server configuration
is 8 and Memory is 16 GB.
Note
If you reduce the CPU to 8, from the default value of 24, reduce the corresponding CPU Reservation frequency
to 16 Ghz from the default value of 48 Ghz.
To configure the application server:
a) In the Disk Format window, select the Thick Provision Lazy Zeroed format to store on the virtual disks, and then
click Next.
In case of multiple networks during Cisco Prime Collaboration Assurance OVA deployment, ensure that the virtual
machine network you select belongs to Cisco Prime Collaboration and is reachable.
b) On the Network Mapping page, select a network and then click Next.
c) Verify the options in the Ready to Complete window, and then click Finish to start the deployment.
The deployment takes about 30 minutes to complete. Check the progress bar in the Deploying Virtual Appliance
window to monitor the task status.
d) Click Close. The virtual appliance that you deployed appears in the left pane of the vSphere Client, under the host.
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
26
Deploy and Configure Cisco Prime Collaboration Assurance
As a part of the next process, follow Configure Very Large Cisco Prime Collaboration Assurance OVA File, on page
27.
Configure Very Large Cisco Prime Collaboration Assurance OVA File
Step 1
Step 2
Step 3
Right-click the virtual appliance and choose Power > Power ON to start the virtual machine.
In the virtual appliance console, enter setup at the localhost login prompt.
Enter the required parameters at the console prompts. After entering each parameter, press Enter to bring up the next
parameter, see Installation Prompts. For the Installation Mode prompt, enter 1 to select Standard Cisco Prime Collaboration
Assurance, or 2 to select Advanced Cisco Prime Collaboration Assurance Evaluation. The default value is 1.
The virtual machine reboots.
Time zone—The time stamp that is displayed on the user interface is the server time. By default, the configured
time zone is UTC. For a list of supported time zones, see Supported Timezones for Prime Collaboration.
If you select the Advanced Cisco Prime Collaboration Assurance Evaluation option, you can select either the Enterprise
mode or the Managed Service Provider (MSP) mode of deployment. Enter E to deploy Cisco Prime Collaboration
Assurance in the Enterprise mode or M to deploy it in the MSP mode.
Each mode provides a different customer view option.
Note
Step 4
For more information on Cisco Prime Collaboration 11.0, see the "Overview of Cisco Prime Collaboration Assurance"
chapter in Cisco Prime Collaboration Assurance Guide – Advanced.
For more information on Cisco Prime Collaboration 11.1, see the "Overview of Cisco Prime Collaboration Assurance"
chapter in Cisco Prime Collaboration Assurance Guide – Advanced.
If you have selected the Standard Cisco Prime Collaboration Assurance option, it is directly deployed in the
Enterprise mode.
If you have downloaded a very large OVA deployment model, you are prompted to specify the type of server that must
be configured.
Note
You can choose to enable Cisco Prime Collaboration Assurance only or both Cisco Prime Collaboration Assurance
and Cisco Prime Collaboration Analytics. If you choose to enable Cisco Prime Collaboration Analytics, deploy
the database server before you deploy the application server.
a) Enter y and you are prompted to enter application server IP address.
b) Enter application server IP address to complete analytics database server configuration.
c) After the analytics database server configuration, you are prompted to enter the analytics database server IP address.
d) Enter y and enter the database server IP address to complete the Cisco Prime Collaboration Assurance and Cisco
Prime Collaboration Analytics installation.
Note
If you enter n in the server configuration prompt, you can install Cisco Prime Collaboration Analytics at a
later point in time using the steps displayed at the prompt.
Note
Step 5
Step 6
Step 7
After you finish the installation (when you see the login prompt in the console), wait for approximately 20 minutes for
the Cisco Prime Collaboration Assurance processes to be listed on the console.
Log in to the Cisco Prime Collaboration Assurance server to verify the installation. See Verify the Cisco Prime
Collaboration Assurance Installation (for Advanced and Standard Modes).
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
27
Deploy and Configure Cisco Prime Collaboration Assurance
To enable or disable Cisco Prime Collaboration Analytics 11.0 after the Cisco Prime Collaboration Assurance Advanced
installation, see the "Prime Collaboration Analytics Licensing" section of “Overview of Cisco Prime Collaboration
Analytics” chapter in Cisco Prime Collaboration Analytics Guide .
To enable or disable Cisco Prime Collaboration Analytics 11.1 after the Cisco Prime Collaboration Assurance Advanced
installation, see the "Prime Collaboration Analytics Licensing" section of “Overview of Cisco Prime Collaboration
Analytics” chapter in Cisco Prime Collaboration Analytics Guide .
Manage 15 or More Unified CM Nodes
If you have deployed Cisco Prime Collaboration Assurance 10.5.1, and you have more than 15 nodes in a
Unified Communications manager cluster, increase the vRAM by 2 GB for the Cisco Prime Collaboration
server and perform the following the steps:
Step 1
Step 2
Log in to the Cisco Prime Collaboration Assurance server with the administrator privilege.
Open a new tab in browser and enter the URL this link
https://<pc-server-ip>/emsam/applications/emsam/PCDiagnostics/SystemProcessScript.jsp.
Where, pc-service-ip is the Cisco Prime Collaboration Assurance server IP address.
Step 3
In the drop-down list choose updateGpfMemForMegaCluster.sh, and then click Submit.
Step 4
Log in as admin user to the Cisco Prime Collaboration Assurance server and restart the Cisco Prime Collaboration
Assurance server using the following commands:
application stop cpcm
application start cpcm
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CHAPTER
5
Get Started after New Installation
• Log in to Cisco Prime Collaboration Assurance, page 29
• Get Started with Cisco Prime Collaboration Assurance, page 30
• Access the System Setup, Manage Network, and License, page 35
Log in to Cisco Prime Collaboration Assurance
You can invoke Cisco Prime Collaboration using the client browser.
Step 1
Open a browser session from your machine.
See the System Requirements—Server and Client Machine Requirements for information about supported browsers.
Step 2
Enter the https://<IP_address_of_Prime_Collaboration_application>
HTTPS has been enabled by default for Cisco Prime Collaboration. You may use either the IP address or the hostname
of the application. If you have configured DNS, we recommend that you use the hostname.
Based on the browser you are using, you see one of the following:
• In Windows Internet Explorer, the Certificate Error: Navigation Blocked window.
• In Mozilla Firefox, the Untrusted Connection window.
These windows appear because Cisco Prime Collaboration uses a self-signed certificate. Cisco Prime Collaboration is
shipped with self-signed certificate, which is valid for five years.
Step 3
Step 4
Remove the SSL certificate warning. For more information on removing SSL Certificate Warning, see Remove the SSL
Certificate Warning in Mozilla Firefox, on page 74.
In the login page, log in as globaladmin, using the same credentials that you specified during the configuration. The
Cisco Prime Collaboration landing page appears along with the Getting Started popup, where you can click the links
listed under System Setup and Manage Network to configure the Cisco Prime Collaboration server.
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
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Get Started with Cisco Prime Collaboration Assurance
Troubleshooting
Issue: Unable to login to Cisco Prime Collaboration server after the browser timeout.
Recommended Action: Close the browser or browser tab and open a new browser window to log in again.
Get Started with Cisco Prime Collaboration Assurance
After you install the Cisco Prime Collaboration Assurance 11.0 and later, perform the tasks listed in the
following table:
Step
Task and Description
Navigation in Cisco
Prime Collaboration
Assurance
Application
Step 1
Add a new license file.
System
For Cisco Prime Collaboration 11.0, see the
This step is applicable only Administration >
Add and Delete a License File section of
if you have purchased
License Management “Manage Licenses” chapter in Cisco Prime
Assurance Advanced
Collaboration Assurance Guide - Advanced.
and/or Analytics license.
For Cisco Prime Collaboration 11.1, see the
Add and Delete a License File section of
“Manage Licenses” chapter in Cisco Prime
Collaboration Assurance Guide - Advanced.
Step 2
Manage Users and Roles
Add a new user.
System
Administration >
User Management
For Cisco Prime Collaboration 11.0, see the
Add a User section of “Manage User” chapter
in Cisco Prime Collaboration Assurance
Guide - Advanced .
For Cisco Prime Collaboration 11.1, see the
Add a User section of “Manage User” chapter
in Cisco Prime Collaboration Assurance
Guide - Advanced.
Step 3
Define credentials.
Enter the required device
credentials to manage
devices in Cisco Prime
Collaboration. For more
information, see Setting up
Devices for Prime
Collaboration.
In Advanced mode,
Device Inventory >
Inventory
Management > Auto
Discovery > Manage
Credentials
In Standard mode,
Device Inventory >
Current Inventory
For Cisco Prime Collaboration 11.0, see the
Manage Device Credentials chapter in Cisco
Prime Collaboration Assurance Guide Advanced and Device Inventory
Management in Standard section of
“Overview of Cisco Prime Collaboration
Assurance” chapter in Cisco Prime
Collaboration Assurance Guide - Advanced
For Cisco Prime Collaboration 11.1, see the
Manage Device Credentials chapter in Cisco
Prime Collaboration Assurance Guide Advanced and Device Inventory
Management in Standard section of
“Overview of Cisco Prime Collaboration
Assurance” chapter in Cisco Prime
Collaboration Assurance Guide - Advanced.
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
30
Document to be referred
Get Started with Cisco Prime Collaboration Assurance
Step
Task and Description
Navigation in Cisco
Prime Collaboration
Assurance
Application
Document to be referred
Step 4
In Standard mode,
In Standard mode,
Device Inventory >
Current Inventory
For Cisco Prime Collaboration 11.0, see the
Current Inventory section of “Manage
Devices” chapter in Cisco Prime
Collaboration Assurance Guide - Standard
and the Auto Discovery section of “Discover
Devices” chapter in the Cisco Prime
Collaboration Assurance Guide - Advanced
.
• Discover Cisco
Unified
Communications
Manager (including
Cisco Unified IM and
Presence) 9.x and
later and Cisco Unity
Connection 9.x and
later applications.
For Cisco Prime Collaboration 11.1, see the
Current Inventory section of “Manage
Devices” chapter in Cisco Prime
Collaboration Assurance Guide - Standard
and the Auto Discovery section of “Discover
Devices” chapter in the Cisco Prime
Collaboration Assurance Guide - Advanced.
• Discover Cisco
TelePresence
Management Suite
• Discover Cisco
Expressway
In Standard mode,
CTS-Manager
discovery is not
applicable.
The Cisco Expressway,
Cisco Multipoint Control
Unit, Cisco Profile and
Codec, default gateway,
and switches are
discovered along with
Cisco TelePresence
Management Suite.
Note
Cisco TelePresence
Conductor is not auto
discovered through
TelePresence Management
Suite. The Cisco
TelePresence Conductor
needs to be discovered
separately.
In Advanced mode,
Device Inventory >
Inventory
Management > Auto
Discovery > Devices
Discovery
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
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Get Started with Cisco Prime Collaboration Assurance
Step
Task and Description
Navigation in Cisco
Prime Collaboration
Assurance
Application
In Advanced mode,
• Discover Cisco
TelePresence-Manager
• Discover Cisco
TelePresence
Management Suite
• Discover Cisco
Unified
Communications
Manager
• Discover Cisco
Expressway
• Discover Cisco
TelePresence Video
Communication
Server
• Discover
Expressway-Core
• Discover Cisco
Unified Customer
Voice Portal
Operation
Console(OAMP)
The Cisco Unified
Communications Manager,
Cisco TelePresence
Multipoint Switch, Cisco
TelePresence System,
default gateway, and
switches are discovered
along with Cisco
TelePresence-Manager.
The Cisco Expressway,
Cisco Multipoint Control
Unit, Cisco Profile and
Codec, default gateway,
and switches are
discovered along with
Cisco TelePresence
Management Suite.
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
32
Document to be referred
Get Started with Cisco Prime Collaboration Assurance
Step
Task and Description
Navigation in Cisco
Prime Collaboration
Assurance
Application
Document to be referred
Cisco TelePresence
Conductor is not auto
discovered through Cisco
TelePresence-Manager/TelePresence
Management Suite. The
Cisco TelePresence
Conductor needs to be
discovered separately.
Step 5
Verify Inventory
Device Inventory >
Note
This step is
Inventory
applicable only if Management
you have
purchased
Assurance
Advanced and/or
Analytics license.
Verify whether all
discovered devices are in
the Managed state.
For Cisco Prime Collaboration 11.0, see the
Manage Inventory chapter in the Cisco
Prime Collaboration Assurance Guide Advanced .
For Cisco Prime Collaboration 11.1, see the
Manage Inventory chapter in the Cisco
Prime Collaboration Assurance Guide Advanced.
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
33
Get Started with Cisco Prime Collaboration Assurance
Step
Task and Description
Navigation in Cisco
Prime Collaboration
Assurance
Application
Step 6
Import Sessions
Diagnose > Session
Note
This step is
Diagnostics
applicable only if
you have
purchased
Assurance
Advanced and/or
Analytics license.
Import the video
collaboration sessions from
Cisco
TelePresence-Manager,
Cisco TelePresence
Management Suite, and
Cisco TelePresence
Multipoint Switch to
monitor the sessions.
To periodically import
sessions from Cisco
TelePresence-Manager,
Cisco TelePresence
Management Suite, and
Cisco TelePresence
Multipoint Switch, define
the polling interval based
on your business needs,
using Diagnose > Session
Diagnostics > Import
Session .
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
34
Document to be referred
For Cisco Prime Collaboration 11.0, see the
Session Diagnostics Dashboard section of
“Monitor Sessions” chapter in Cisco Prime
Collaboration Assurance Guide - Advanced
.
For Cisco Prime Collaboration 11.1, see the
Session Diagnostics Dashboard section of
“Monitor Sessions” chapter in Cisco Prime
Collaboration Assurance Guide - Advanced.
Access the System Setup, Manage Network, and License
Step
Task and Description
Navigation in Cisco
Prime Collaboration
Assurance
Application
Step 7
Verify Sessions
Diagnose > Session
Note
This step is
Diagnostics
applicable only if
you have
purchased
Assurance
Advanced and/or
Analytics license.
Verify whether all session
details have been imported
from Cisco
TelePresence-Manager,
Cisco TelePresence
Management Suite, and
Cisco TelePresence
Multipoint Switch.
Document to be referred
For Cisco Prime Collaboration 11.0, see the
Session Diagnostics Dashboard section of
“Monitor Sessions” chapter in Cisco Prime
Collaboration Assurance Guide - Advanced
.
For Cisco Prime Collaboration 11.1, see the
Session Diagnostics Dashboard section of
“Monitor Sessions” chapter in Cisco Prime
Collaboration Assurance Guide - Advanced.
Cisco Prime Collaboration
collects scheduled sessions
data for five days (for the
past one day, for the
current day, and for three
days ahead).
Access the System Setup, Manage Network, and License
User Interface
The following table lists the menu items that are displayed on the Cisco Prime Collaboration Assurance user
interface:
Cisco Prime Collaboration Assurance - Standard
Cisco Prime Collaboration Assurance - Advanced
Monitor
Getting Started
Getting Started
Monitor
Device Inventory
Device Inventory
Diagnose
Diagnose
Assurance Administration
Synthetic Test Center
-
Assurance Reports
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
35
Access the System Setup, Manage Network, and License
Cisco Prime Collaboration Assurance - Standard
Cisco Prime Collaboration Assurance - Advanced
-
Analytics
-
Assurance Administration
-
Analytics Administration
System Administration
Note
The session times out if there is no activity for 15 minutes.
The following is a list of pages that never time out:
• System View
• Customer Summary Dashboard (in MSP mode)
• Diagnostics Test pages (UC Application Synthetic Test, Audio Phone Features Test, Video Test,
and Batch Test)
• Endpoint Diagnostics
• Performance dashboards
• Session Diagnostics
• All Topology pages
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
36
PART
II
Upgrade to Cisco Prime Collaboration
• Plan for Cisco Prime Collaboration Assurance Upgrade, page 39
• Upgrade Cisco Prime Collaboration Assurance, page 47
• Changes After Upgrade, page 53
CHAPTER
6
Plan for Cisco Prime Collaboration Assurance
Upgrade
The supported upgrade versions are listed in the following table:
Before you upgrade to Cisco Prime Collaboration 11.0 or later, you must know the supported upgrade versions
and virtual machine requirements for Cisco Prime Collaboration 11.0 and later. For details on virtual machine
requirements for Cisco Prime Collaboration, see Virtual Machine Requirements for Cisco Prime Collaboration
Assurance , on page 14.
Note
For Cisco Prime Collaboration Assurance 11.0 and later, Small OVA (Assurance & Analytics) requires
250-GB disk space (100 GB more than what was required for the same Small OVA in Cisco Prime
Collaboration Assurance versions 10.5.1 and 10.6). Thus to upgrade to the Cisco Prime Collaboration
Assurance 11.0 and later, Small OVA (Assurance & Analytics) increase the disk size by adding a new
vDisk of size equal to 100-GB. Refer to VMware documentation to upgrade or add the hardware resources.
For more information on feature support after Cisco Prime Collaboration Assurance upgrade, see Changes
After Upgrade.
• Supported Upgrade Versions for Cisco Prime Collaboration Assurance 11.0, page 39
• Supported Upgrade Versions - Cisco Prime Collaboration Assurance 11.1, page 44
• Feature Support After Upgrade—Cisco Prime Collaboration Assurance, page 45
• Migration from Cisco Unified Communications Management Suite, page 45
Supported Upgrade Versions for Cisco Prime Collaboration Assurance 11.0
To upgrade from Cisco Prime Collaboration 9.x and 10.x to Cisco Prime Collaboration 11.0 , you must first
upgrade to any of the supported upgrade versions in the following table, and then upgrade to Cisco Prime
Collaboration 11.0. Purchase an upgrade license or order one through Product Upgrade Tools (PUT) because
the existing licenses of Cisco Prime Collaboration 9.x or 10.x, do not work with Cisco Prime Collaboration
11.0.
The following table lists the support details for each version of Cisco Prime Collaboration Assurance:
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
39
Supported Upgrade Versions for Cisco Prime Collaboration Assurance 11.0
Cisco Prime Deployment After Upgrade to
Collaboration Mode
Cisco Prime
Releases
Collaboration
10.5.1
License
Notes
Requirements
Standard—Cisco
Prime
Collaboration
Assurance
Evaluation—Cisco Not
applicable
Prime
Collaboration
Assurance
After the evaluation expires, it comes back
to Standard mode.
Licensed—Cisco
Prime
Collaboration
Assurance
only
Licensed—Cisco
Prime
Collaboration
Assurance, Cisco
Prime
Collaboration
Analytics, and
Cisco Prime
Collaboration
Contact Center
Assurance.
Cisco Prime Collaboration Contact Center
Assurance is a new feature supported from
the 10.5 and later. For more details, see
Cisco Prime Collaboration Contact Center
Assurance Guide.
Licensed—Cisco
Prime
Collaboration
Assurance
and Cisco
Prime
Collaboration
Analytics
Licensed—Cisco
Prime
Collaboration
Assurance, Cisco
Cisco Prime
Collaboration
Analytics, and
Cisco Prime
Collaboration
Contact Center
Assurance.
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
40
Cisco Prime Collaboration Analytics and
Cisco Prime Collaboration Contact Center
Assurance is not supported in the Standard
mode.
If your system does not have the sufficient
resources to run Cisco Prime
Collaboration Assurance and Analytics,
then, upon upgrade, Cisco Prime
Collaboration Analytics is disabled.
Supported Upgrade Versions for Cisco Prime Collaboration Assurance 11.0
Cisco Prime Deployment After Upgrade to
Collaboration Mode
Cisco Prime
Releases
Collaboration
License
Notes
Requirements
The Cisco
Prime
Collaboration
10.5.1 license
files cannot
be used with
Cisco Prime
Collaboration
11.0.
If you are in
the
Evaluation
mode, you are
required to
purchase the
advanced
license file in
order to move
to the
Advanced
mode.
If the Cisco
Prime
Collaboration
Assurance
license is not
purchased
before the
evaluation
period ends,
the Cisco
Prime
Collaboration
Assurance
reverts to the
Cisco Prime
Collaboration
Assurance
Standard
deployment.
Cisco Prime Collaboration Contact Center
Assurance is a new feature supported from
the 10.5 and later. For more details, see
Cisco Prime Collaboration Contact Center
Assurance Guide.
Cisco Prime Collaboration Analytics is
enabled when you meet the system
requirements. If you choose to enable
Cisco Prime Collaboration Analytics in
very large OVA deployment of Cisco
Prime Collaboration Assurance, you
require two virtual machines—Database
and Application.
Note
If you do not wish to evaluate
Cisco Prime Collaboration
Analytics, you can disable Cisco
Prime Collaboration Analytics.
See the Prime Collaboration
Analytics Licensing section of
“Overview of Cisco Prime
Collaboration Analytics” chapter
in Cisco Prime Collaboration
Analytics Guide for details on
disabling Cisco Prime
Collaboration Analytics.
You may choose to enable Cisco Prime
Collaboration Analytics anytime within
the evaluation period. However, the
evaluation period for Cisco Prime
Collaboration Analytics is not extended
from initial upgrade date.
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
41
Supported Upgrade Versions for Cisco Prime Collaboration Assurance 11.0
Cisco Prime Deployment After Upgrade to
Collaboration Mode
Cisco Prime
Releases
Collaboration
10.6
License
Notes
Requirements
Standard—Cisco
Prime
Collaboration
Assurance
Evaluation—Cisco Not
applicable
Prime
Collaboration
Assurance
After the evaluation expires, it comes back
to Standard mode.
Licensed—Cisco
Prime
Collaboration
Assurance
only
Licensed—Cisco
Prime
Collaboration
Assurance, Cisco
Prime
Collaboration
Analytics, and
Cisco Prime
Collaboration
Contact Center
Assurance.
Cisco Prime Collaboration Contact Center
Assurance is a new feature supported from
the 10.5 and later. For more details, see
Cisco Prime Collaboration Contact Center
Assurance Guide.
Licensed—Cisco
Prime
Collaboration
Assurance
and Cisco
Prime
Collaboration
Analytics
Licensed—Cisco
Prime
Collaboration
Assurance, Cisco
Prime
Collaboration
Analytics, and
Cisco Prime
Collaboration
Contact Center
Assurance.
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
42
Cisco Prime Collaboration Analytics and
Cisco Prime Collaboration Contact Center
Assurance is not supported in the Standard
mode.
If your system does not have the sufficient
resources to run Cisco Prime
Collaboration Assurance and Analytics,
then, upon upgrade, Cisco Prime
Collaboration Analytics is disabled.
Supported Upgrade Versions for Cisco Prime Collaboration Assurance 11.0
Cisco Prime Deployment After Upgrade to
Collaboration Mode
Cisco Prime
Releases
Collaboration
License
Notes
Requirements
The Cisco
Prime
Collaboration
10.6 license
files cannot
be used with
Cisco Prime
Collaboration
11.0.
If you are in
the
Evaluation
mode, you are
required to
purchase the
advanced
license file in
order to move
to the
Advanced
mode.
If the Cisco
Prime
Collaboration
Assurance
license is not
purchased
before the
evaluation
period ends,
the Cisco
Prime
Collaboration
Assurance
reverts to the
Cisco Prime
Collaboration
Assurance
Standard
deployment.
Cisco Prime Collaboration Contact Center
Assurance is a new feature supported from
the 10.5 and later. For more details, see
Cisco Prime Collaboration Contact Center
Assurance Guide.
Cisco Prime Collaboration Analytics is
enabled when you meet the system
requirements. If you choose to enable
Cisco Prime Collaboration Analytics in
very large OVA deployment of Cisco
Prime Collaboration Assurance, you
require two virtual machines - Database
and Application.
Note
If you do not wish to evaluate
Cisco Prime Collaboration
Analytics, you can disable Cisco
Prime Collaboration Analytics.
See the Prime Collaboration
Analytics Licensing section of
“Overview of Cisco Prime
Collaboration Analytics” chapter
in Cisco Prime Collaboration
Analytics Guide for details on
disabling Cisco Prime
Collaboration Analytics.
You may choose to enable Cisco Prime
Collaboration Analytics anytime within
the evaluation period. However, the
evaluation period for Cisco Prime
Collaboration Analytics is not extended
from the initial upgrade date.
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
43
Supported Upgrade Versions - Cisco Prime Collaboration Assurance 11.1
Supported Upgrade Versions - Cisco Prime Collaboration Assurance 11.1
To upgrade from Cisco Prime Collaboration 10.x and 11.0 to Cisco Prime Collaboration 11.1, you must first
upgrade to any of the supported upgrade versions in the following table, and then upgrade to Cisco Prime
Collaboration 11.1.
Note
You must install the latest service pack available for that version before upgrading.
Licenses
You must purchase an upgrade license or order one through Product Upgrade Tools (PUT) because the existing
licenses of Cisco Prime Collaboration 9.x, 10.x, do not work with Cisco Prime Collaboration 11.1. The licenses
of Cisco Prime Collaboration 11.0 will work with 11.1.
The following tables lists the support details for each version and different modes of Cisco Prime Collaboration
Assurance:
Standard Mode
Cisco Prime
After Upgrade
Collaboration Releases
License
Requirements
Notes
10.6
Not applicable
Cisco Prime Collaboration Analytics and
Cisco Prime Collaboration Contact Center
Assurance is not supported in the Standard
mode.
Standard Mode
11.0
Advanced Mode
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
44
Feature Support After Upgrade—Cisco Prime Collaboration Assurance
Cisco Prime
Collaboration
Releases
10.6
After Upgrade
Licensed-Cisco Prime
(Licensed-Cisco Prime Collaboration
Assurance, Cisco
Collaboration
Prime Collaboration
Assurance with or
without Cisco Prime Analytics, and Cisco
Prime Collaboration
Collaboration
Contact Center
Analytics)
Assurance.
11.0
(Licensed-Cisco Prime
Collaboration
Assurance with or
without Cisco Prime
Collaboration
Analytics)
License Requirements
Notes
The Cisco Prime
Collaboration 10.6 license
files cannot be used with
Cisco Prime Collaboration
11.1.
Cisco Prime Collaboration
Contact Center Assurance is
a new feature supported from
the 10.5 and later. For more
details, see
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You must purchase upgrade hts:ww
licenses when you move
If your system does not have
from 10.x to 11.x.
the sufficient resources to run
If you are in the Evaluation Cisco Prime Collaboration
Assurance and Analytics,
mode, you are required to
then, upon upgrade, Cisco
purchase the advanced
Prime Collaboration
license file in order to move
Analytics is disabled.
to the Advanced mode.
If the Cisco Prime
Collaboration Assurance
license is not purchased
before the evaluation period
ends, the Cisco Prime
Collaboration Assurance
reverts to the Cisco Prime
Collaboration Assurance
Standard deployment.
Cisco Prime Collaboration
Analytics is enabled when
you meet the system
requirements. If you choose
to enable Cisco Prime
Collaboration Analytics in
very large OVA deployment
of Cisco Prime Collaboration
Assurance, you require two
virtual machines - Database
and Application.
Note
If you do not wish to evaluate
Collaboration Analytics Licens
https://www.cisco.com/c/en/us/
for details on disabling Cisco P
Feature Support After Upgrade—Cisco Prime Collaboration Assurance
To get information about feature support and limitations after the upgrade, See Changes After Upgrade.
Migration from Cisco Unified Communications Management Suite
The data migration from Cisco Unified Communications Management Suite to Cisco Prime Collaboration
11.0 and later is not supported directly. If you want the data to be migrated to Cisco Prime Collaboration, see
the "Migrate from Cisco Unified Communications Management Suite" chapter in Cisco Prime Collaboration
Upgrade and Migration Guide.
After migration, upgrade to Cisco Prime Collaboration 10.5.1, and then to Cisco Prime Collaboration .
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
45
Migration from Cisco Unified Communications Management Suite
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
46
CHAPTER
7
Upgrade Cisco Prime Collaboration Assurance
• Upgrade Cisco Prime Collaboration Assurance, page 47
• Perform a Cisco Prime Collaboration Assurance Upgrade (Includes Analytics) , page 49
• Post Cisco Prime Collaboration Analytics Upgrade , page 50
Upgrade Cisco Prime Collaboration Assurance
You can upgrade to Cisco Prime Collaboration 11.0 and later from a small, medium, large, or very large
deployment using the appropriate upgrade application bundle available on Cisco.com.
For Cisco Prime Collaboration Release 11.1 and earlier
There are two separate upgrade application bundles available on Cisco.com:
• Application bundle for small, medium and large deployment.
• Application bundle for very large deployment.
Prerequisites
• You must review the System Requirements—Server and Client Machine Requirements section and the
Prerequisites sections under the respective sections, before you perform an upgrade.
• We recommend that you take a full backup of your machine, and/or the OVA snapshot. If you do not
take a backup, you cannot bring back your old system intact if there is an upgrade failure, since rollback
is not possible.
• Synthetic Test Center
For Cisco Prime Collaboration Release 11.1 and earlier
Before performing an upgrade from 11.0 to 11.1, you must export the Synthetic Tests under Home >
Synthetic Test Center > UC Application Synthetic Test from the 11.0 server and import the exported
Synthetic Tests to 11.1 server after the upgrade .
Before performing an upgrade from 11.0 to 11.5, you must export the Synthetic Tests under from the
11.0 server and import the exported Synthetic Tests to 11.5 server after the upgrade .
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
47
Upgrade Cisco Prime Collaboration Assurance
Important Notes
• While upgrading to Cisco Prime Collaboration 11.0 and later in very large deployment, first you must
upgrade the database server and then upgrade the application server. To upgrade the database server
follow the steps (Step2—Step10) in the section Perform a Cisco Prime Collaboration Assurance Upgrade
(Includes Analytics) , on page 49.
• We do not recommend that you upgrade from Cisco Prime Collaboration 9.x or 10.x to Cisco Prime
Collaboration 11.0 SP1 directly. You must first upgrade from Cisco Prime Collaboration 9.x or 10.x to
Cisco Prime Collaboration 11.0 and then to Cisco Prime Collaboration 11.0 SP1.
• We do not recommend that you upgrade directly to a different Cisco Prime Collaboration Deployment
model than what you currently have in Cisco Prime Collaboration 10.x , for instance, from Cisco Prime
Collaboration 10.x small deployment model to Cisco Prime Collaboration medium deployment model.
For example, the recommended path to upgrade from a Cisco Prime Collaboration 10.x small deployment
model to Cisco Prime Collaboration medium deployment model is:
Move from Cisco Prime Collaboration 10.x small deployment model to Cisco Prime Collaboration
10.x medium deployment model, and then upgrade to Cisco Prime Collaboration medium.
Or
Upgrade to Cisco Prime Collaboration small deployment model, and then move to Cisco Prime
Collaboration medium. See the Deploy and Configure Cisco Prime Collaboration Assurance for
details about the procedure to move from one deployment model to another within a version.
• The Cisco Prime Collaboration Assurance 11.0 and later, Small OVA (Assurance & Analytics) requires
250-GB disk space (100 GB more than what was required for the same Small OVA in Cisco Prime
Collaboration Assurance versions 10.5.1 and 10.6). Thus to upgrade to the Cisco Prime Collaboration
Assurance 11.0 and later, Small OVA (Assurance & Analytics) increase the disk size by adding a new
vDisk of size equal to 100-GB. You must execute the tuning script to assign newly added disk space to
various partitions and TAC assistance is required for executing the tuning script. For more information
on the tuning script, see Upgrade Cisco Prime Collaboration Assurance Deployment Model, on page
71.
Caution
We recommend that you take a snapshot of the VMware instance before you start the upgrade so that you
have a clean backup in place to be used if the database is corrupted during the upgrade.
Before you take a snapshot of the VM instance:
1 Stop the Cisco Prime Collaboration Assurance services (log in as admin using SSH with port 26):
application stop cpcm
2 Take the snapshot of the VMware instance.
3 Start the Cisco Prime Collaboration Assurance services (log in as admin using SSH with port 26):
application start cpcm
Note
Running commands that are not documented in this document might result in errors.
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
48
Perform a Cisco Prime Collaboration Assurance Upgrade (Includes Analytics)
Perform a Cisco Prime Collaboration Assurance Upgrade (Includes Analytics)
To upgrade to Cisco Prime Collaboration 11.0 or later Assurance, ensure that you have reviewed the
prerequisites, and then perform the following steps:
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Shut down the Cisco Prime Collaboration 10.x,11.0, or 11.1 virtual machine, and then update the CPU and RAM settings
to ensure that you meet the system requirements. See the prerequisites in Upgrade Cisco Prime Collaboration Assurance.
Download the Cisco Prime Collaboration Assurance application bundle from Cisco.com and place that application bundle
on an FTP/SFTP server.
Verify whether the Message Digest 5 (MD5) checksum of the Cisco Prime Collaboration Assurance application bundle
matches with the value in the download site.
To view the MD5 checksum of the Cisco Prime Collaboration Assurance application bundle available in Cisco.com site,
hover your mouse pointer on the filename.
Turn on the Cisco Prime Collaboration 10.x, 11.0, or 11.1 virtual machine.
Log in to the Cisco Prime Collaboration server as the administrator through the virtual machine console using the vSphere
Client.
Create a repository.
admin# configure terminal
admin(config)# repository repository name
repository name is the name of repository that you create.
Step 7
Link the URL for FTP server directory with locally created repository.
• admin(config-Repository)# url ftp://<ftpserverip>/directory (for example)
• admin(config-Repository)# user admin password plain cisco (for example)
Step 8
Stop the services. As the admin user, enter the following commands:
admin# application stop cpcm
Wait approximately 10 to 15 minutes for all the processes to stop, after which you receive a message indicating the
successful completion of the command. To confirm if the processes have stopped, run the command show application
status cpcm.
Step 9
Upgrade the Cisco Prime Collaboration Assurance application.
application upgrade <application bundle name><repository name>
• application bundle name—The application bundle name, for example, PCAssurance-appbundle-version
number.xxxx.x86_64.tar.gz
• repository name—Name of the repository where you have placed the application bundle.
For example, if the repository name is test, run the following:
admin# application upgrade PCAssurance-appbundle-version number.xxxx.x86_64.tar.gz test
Step 10
Enter yes to save the current ADE-OS running configuration.
The duration of the upgrade process depends on the system data and the deployment model. The upgrade process can
take approximately 30 minutes for small deployment model, and up to 4.5 hours for a very large deployment model.
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
49
Post Cisco Prime Collaboration Analytics Upgrade
During the upgrade, messages appear on the admin console indicating the progress of the upgrade. Wait for the upgrade
successful message.
To verify whether the upgrade is successful, run the following command:
show version
This command displays the Cisco Prime Collaboration Assurance version details.
After the upgrade completes, wait for ten minutes for the system to be up.
In case of issues, check the /var/log/ade/ADE.log and /var/log /cpcmupgrade.log files.
If there is an Application failed to start error in the upgrade console, stop all the processes and run the start command
again.
application stop cpcm
application start cpcm
Step 11
If you have deployed Cisco Prime Collaboration Assurance - Standard, you can start using the application. For Cisco
Prime Collaboration Assurance - Advanced 11.0, you must rediscover the devices. For details on how to rediscover the
devices, see the "Rediscover Devices" section of “Discover Devices” chapter in Cisco Prime Collaboration Assurance
Guide - Advanced. For Cisco Prime Collaboration Assurance - Advanced 11.1, you must rediscover the devices. For
details on how to rediscover the devices, see the "Rediscover Devices" section of “Discover Devices” chapter in Cisco
Prime Collaboration Assurance Guide - Advanced..
Note
While upgrading Cisco Prime Collaboration Assurance very large OVA, you can choose to either upgrade
to Cisco Prime Collaboration Assurance and Cisco Prime Collaboration Analytics or Cisco Prime
Collaboration Assurance only.
If you want to enable Cisco Prime Collaboration Analytics during the Cisco Prime Collaboration Assurance
upgrade, you require two virtual machines—Database and Application..
For more information on how to enable and disable Cisco Prime Collaboration Analytics 11.0, see the
"Prime Collaboration Analytics Licensing" section of “Overview of Prime Collaboration Analytics
Licensing” chapter in Cisco Prime Collaboration Analytics Guide.
For more information on how to enable and disable Cisco Prime Collaboration Analytics 11.1, see the
"Prime Collaboration Analytics Licensing" section of “Overview of Prime Collaboration Analytics
Licensing” chapter in Cisco Prime Collaboration Analytics Guide.
Post Cisco Prime Collaboration Analytics Upgrade
After upgrading Cisco Prime Collaboration Assurance, run the following script to ensure that the new features
work as expected.
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
50
Post Cisco Prime Collaboration Analytics Upgrade
To run the script:
Step 1
Step 2
Step 3
Go to the URL: https://<IP_address>/emsam/index.html#pageId=com_cisco_emsam_page_diag_links.
Click System Script.
On the System Script page,
• If you have upgraded from Cisco Prime Collaboration 10.5.1 to 11.0, choose the following option:
◦updateDn.sh to modify External Directory Numbers as External DN.
◦inventoryUpdate.sh to update CDR aggregation tables with new device mappings.
◦(Optional)updateUser.sh to update CDR aggregation tables with Endpoint.
• If you have upgraded from Cisco Prime Collaboration 10.6 to 11.1, choose the following option:
◦inventoryUpdate.sh to update CDR aggregation tables with new device mappings.
◦migrateMetricsAggregation.sh to migrate metrics data to new schema.
• If you have upgraded from Cisco Prime Collaboration 11.0 to 11.1, choose the following option:
◦inventoryUpdate.sh to update CDR aggregation tables with New device mappings.
Step 4
Click Submit.
Logs are displayed once the script execution is over.
Note
• Each script takes more than 4 hours to complete execution depending on the available data.
• The user interface might log out without any upgrade status message when the script execution is in
progress. Hence, you must not restart the server for 4 to 5 hours after initiating the script execution.
• Only one script can be executed at a time.
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
51
Post Cisco Prime Collaboration Analytics Upgrade
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
52
CHAPTER
8
Changes After Upgrade
• Changes and Limitations After Upgrade, page 53
Changes and Limitations After Upgrade
This section provides information about the enhancements and limitations after you upgrade Cisco Prime
Collaboration Assurance. For information about logging in to Cisco Prime Collaboration Assurance after
upgrade, see Log in to Cisco Prime Collaboration Assurance.
What's New in Cisco Prime Collaboration Assurance 11.0
Cisco Prime Collaboration Assurance provides the following new features:
• User Interface Changes
Cisco Prime Collaboration Assurance has a new user interface to give you a simplified user experience
and includes the following:
• You can click the Toggle Navigation icon to view a list of dashlets and reports.
• The left pane displays vertical expandable Navigation tab, Index tab, Favorites tab, and Search
Menu fields. The Favorites tab allows you to bookmark your preferred pages for future reference.
• You can click the pin icon at the top left to hide or display the left pane.
• Upgrade icon on the global toolbar is changed to Get Advanced icon.
• Getting Started popup is moved to the left pane of the menu bar.
• Navigation in user interface is changed. See Navigation Changes in Cisco Prime Collaboration
Assurance - Advanced User Interface, on page 55 and Navigation Changes in Cisco Prime
Collaboration Assurance - Standard User Interface, on page 60.
• Dashboards
• You can view Customer Voice Portal License Usage dashlet under License Usage dashboard to
view license usage for CVP call servers.
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
53
Changes and Limitations After Upgrade
• You can view Contact Center Enterprise License Usage dashlet under License Usage dashboard
to view the list of devices, capability of the device, and the number of agents logged on to the
devices.
• You can view Severely Conceal Seconds Ratio, Conceal Seconds Ratio, Conceal Seconds, and
Severely Conceal Seconds values in Call Details pane of Call Quality Troubleshooting page.
• The OpsView dashlet is enhanced to display the hard and soft unregistered endpoints count as a
separate entity.
• Conductor Bridge Pool Utilization dashlet is added as a tab on the Utilization Monitor page. The
dashlet provides information about the cumulative utilization of the conference bridges for each
conductor pool in your network..
• You can view a new set of performance counters loaded for Cisco SocialMiner devices till version
11.0.
• Reports
• Voice call quality grading is performed based on the Severely Conceal Seconds Ratio (SCSR) (%)
value in the following reports:
• CDR & CMR Reports
• NAM & Sensor Reports
• Voice Call Quality Event History Reports
• CDR & CMR Report is simplified to enhance the user experience. You can filter the CDR & CMR
Report by using the Display filter panel.
• Monitoring and Diagnostics
• Session monitoring is supported for Collaboration Edge meetings and includes topology construction
of MRA endpoints for Point-to-point, Multipoint, and Multisite sessions.
• Cascading of Cisco TelePresence Servers allows you to monitor TelePresence servers during ad
hoc conference calls over Cisco TelePresence Conductor. .
• The following new alarm is generated - CDRNotReceived.
• The Cisco Integrated Management Controller Hardware Fault trap is generated to troubleshoot
any fault in the hardware components of Cisco Integrated Management Controller device.
• The VXML Server alert trap is supported from CVP devices.
• You can cross launch to CMR report from Last Call Quality column under 360 User View.
• General
◦Cisco Prime Collaboration Assurance licensing is simplified, and based on the number of endpoints
only. The endpoint type or category does not affect the number of licenses required.
◦Cisco SocialMiner and Cisco Integrated Management Controller (CIMC) devices are supported
for this release.
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Changes and Limitations After Upgrade
Note
Cisco Prime Collaboration supports only Cisco Integrated Management Controller
(CIMC) traps for this release. You must manually add the device on the Inventory
Management page.
◦CDR Report now reports the following video codecs: H.264 and H.265.
◦Log Collection Center and Call Signaling Analyzer features are now supported in MSP mode also.
◦The Cisco Prime Collaboration ordering structure and pricing model is reduced and simplified to
make ordering easier. From 11.0 release, all tiers and voice and video endpoint classification
product numbers are removed. You now order Cisco Prime Collaboration 11.0 by specifying the
number of endpoints managed, regardless of the type of endpoint.
◦Cisco Prime Collaboration supports Geo-Redundancy from this release.
• Features or Devices Not Supported From This Release
The following features or devices are not supported from 11.0 release:
◦The IP SLA Video Operations test for video endpoints is not supported.
Note
IP SLA Voice Test feature is still supported.
◦Cisco Unity devices are not supported.
◦Survivable Remote Site Telephony (SRST) Test is not supported
◦The integration of Cisco Deployment Manager with Cisco Prime Collaboration Assurance is not
supported.
◦The convergence of Cisco Prime Collaboration Provisioning and Cisco Prime Collaboration
Assurance applications is no longer supported. Hence, the attach and detach functions are not
supported.
◦Most Impacted Endpoints by Sensor/NAM, Most Impacted Endpoints by CDR, and Export Most
Impacted Endpoints reports are not supported.
◦Contacting Cisco Technical Assistance Center (TAC) by using the user interface is not supported.
Navigation Changes in Cisco Prime Collaboration Assurance - Advanced User Interface
Click the Toggle Navigation icon
on the Cisco Prime Collaboration page to view a list of dashlets
and reports. You can click the pin icon at the top left to hide or display the left pane. You can also view
indexes, set favorites, and use the search option in the same menu.
The navigation changes of Cisco Prime Collaboration Assurance Advanced (MSP or Enterprise) user interface
after an upgrade is listed in the following table:
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Changes and Limitations After Upgrade
Table 4: User Interface Navigation in Cisco Prime Collaboration Assurance Advanced
Before upgrade
After upgrade
Home
Monitor > System View
• OpsView
• OpsView
• Service Experience
• Service Experience
• Alarm
• Alarm
• Performance
• Performance
• Contact Center Topology
• Contact Center Topology
Operate > Alarms & Events
Monitor > Alarms & Events
Operate > Utilization Monitor
Monitor > Utilization Monitor
Operate > UC Cluster Status
Monitor > UC Cluster Status
Operate > Device Work Center
Device Inventory
• Inventory Management
Operate > Diagnose
Diagnose
Operate > Diagnose
Diagnose
• Endpoint Diagnostics
• Endpoint Diagnostics
• Session Diagnostics
• Session Diagnostics
• Call Signaling Analyzer
• Call Signaling Analyzer
• IP-SLA Diagnostics
• Media Path Analyzer
• Media Path Analysis
• CME Diagnostics
• CME Diagnostics
Operate > Log Collection Center
Diagnose > Log Collection Center
Operate > Diagnostics Test Center
Synthetic Test Center
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Changes and Limitations After Upgrade
Before upgrade
After upgrade
Operate > Diagnostics Test Center
Synthetic Test Center
• Synthetic Test
• UC Application Synthetic Test
• Audio Phone Features Test
• Audio Phone Features Test
• Node-to-Node Test
• IP SLA Voice Test
• Video Test Call
• Video Test
• Phone Status Test
• Phone Status Test
• Batch Test
• Batch Test
Report > Administrative Reports
Assurance Reports > Administrative Reports
Report > Communications Manager Reporting
Assurance Reports > Launch CUCM Reports
Report > Assurance Reports > Interactive Reports Assurance Reports > Miscellaneous Reports
Report > Assurance Reports > Interactive Reports Assurance Reports > Miscellaneous Reports
• UCM/CME Phone Activity Reports
• UCM/CME Phone Activity Reports
• Voice Call Quality Event History Reports
• Voice Call Quality Event History Reports
• Miscellaneous Reports
• Other Reports
Report > Assurance Reports > Interactive Reports Assurance Reports > Miscellaneous Reports >
> Telepresence Reports > Conferencing Device
Other Reports > Conferencing Device Utilization
Utilization Report
Report
Report > Assurance Reports > Interactive Reports Assurance Reports > Session Reports > All Session
> Telepresence Reports > All Session Summary
Summary Report
Report
Report > Assurance Reports > Interactive Reports Assurance Reports > Session Reports > Session
> Telepresence Reports > Session Detail Report Detail Report
Report > Assurance Reports > Interactive Reports Assurance Reports > Telepresence Endpoint
> Telepresence Reports > Endpoint Utilization
Reports > Endpoint Utilization Report
Report
Report > Assurance Reports > Interactive Reports Assurance Reports > Telepresence Endpoint
> Telepresence Reports > No Show Endpoint
Reports > No Show Endpoint Summary Report
Summary Report
Report > Assurance Reports > Interactive Reports Assurance Reports > NAM & Sensor Reports
> UCM/CME Voice Call Quality Reports >
Sensor/NAM
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Changes and Limitations After Upgrade
Before upgrade
• Report > Assurance Reports > Interactive
Reports > Telepresence Reports >
UCM/CME Voice Call Quality Reports >
Endpoints
After upgrade
Assurance Reports > CDR & CMR Reports
• Report > Assurance Reports > Interactive
Reports > Telepresence Reports >
UCM/CME Voice Call Quality Reports >
CDR
Report > Assurance Reports > Scheduled Reports Assurance Reports > Scheduled Reports
Administration > Alarm & Event Setup > Event
Customization
Assurance Administration > Event Customization
Administration > Alarm & Event Setup >
Notification
Assurance Administration > Notification Setup
Administration > Alarm & Event Setup >
TelePresence Settings
Assurance Administration > Session Path
Threshold Settings
Administration > Alarm & Event Setup > Polling Assurance Administration > Polling Settings
Settings
Administration > Backups
System Administration > Backup Settings
Administration > Single Sign-On
System Administration > Single Sign-On
Administration > Job Management
System Administration > Job Management
Administration > License Management
System Administration > License Management
Administration > User Management
System Administration > User Management
Administration > System Setup > Assurance Setup Assurance Administration > E-mail Setup for
> General Settings
Alarms & Events
Administration > System Setup > Assurance Setup Assurance Administration > 1040 Sensors Setup
> General Settings > 1040 Sensors Setup
Assurance Administration > Assurance Domain
Management
Assurance Administration > Domain Setup
Administration > System Setup > Assurance Setup System Administration > 360 Integration
> Cisco Prime 360 Integration
Administration > System Setup > Assurance Setup Assurance Administration > CDR Source Settings
> Call Quality Data Source Management
> Manage Call Quality Data Sources
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Changes and Limitations After Upgrade
Before upgrade
After upgrade
Administration > System Setup > Assurance Setup System Administration > LDAP Settings
> LDAP Settings
Administration > System Setup > Assurance Setup System Administration > Log Management
> Log Management
Administration > System Setup > Assurance Setup Assurance Administration > CDR Source Settings
> SFTP Settings
> CUCM SFTP Credentials
Device Inventory > Inventory Schedule > IP Phone
• Administration > System Setup > Assurance Inventory Schedule
Setup > IP Phone Inventory Collection
Settings
• Administration > System Setup > Assurance
Setup > IP Phone XML Inventory Collection
Settings
Administration > System Setup > Assurance Setup Device Inventory > Inventory Schedule > Cluster
> Cluster Data Discovery Settings
Data Discovery Schedule
Administration > System Setup > Assurance Setup Device Inventory > SNMP MIB Query Tool
> SNMP Query
Administration > System Setup > Assurance Setup System Administration > Certificate Management
> Prime Collaboration Certificate Management > Prime Collaboration Certificate Management
Administration > System Setup > Assurance Setup System Administration > Certificate Management
> Device Certificate Management
> Device Certificate Management
Analyze
Analytics
• Technology Adoption
• Technology Adoption
• Asset Usage
• Asset Usage
• Traffic Analysis
• Traffic Analysis
• Capacity Analysis
• Capacity Analysis
• Service Experience
• Service Experience
• UC System Performance
• UC System Performance
• Video Conferences
• Video Conferences
• Custom Report Generator
• License Usage
• Scheduled Reports
• My Dashboard
Administration > License Management
System Administration > License Management
Administration > Analytics Group Management Analytics Administration > Group Management
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Changes and Limitations After Upgrade
Before upgrade
After upgrade
Administration > System Setup > Assurance Setup Analytics Administration > Trunk Traffic Max
> CDR Trunk Utilization Settings
Capacity Settings
Administration > System Setup > Assurance Setup Analytics Administration > sFTP Settings
> General Settings
Note
Analyze > Custom Report Generator
Analytics > Custom Report Generator
Analyze > Scheduled Reports
Analytics > Schedule Reports
Administration > Backups
System Administration > Backup settings
Assurance Administration > CDR Analysis Settings is a new menu path that contains the following
tabs:
• Configure Voice Call Grade
• Set Call Category
• Gateway Code Configuration
• Dial Plan Configuration
• Dial Plan Assignment
Navigation Changes in Cisco Prime Collaboration Assurance - Standard User Interface
In Cisco Prime Collaboration Assurance Standard User Interface, the left pane displays Navigation tab, Index
tab, and Search Menu field. Double-click the pin icon at the top to hide the left pane or click the Toggle
Navigation icon to view the left pane as appropriate.
The navigation changes of Cisco Prime Collaboration Assurance - Standard User Interface after an upgrade
is listed in the following table:
Table 5: User Interface Navigation in Cisco Prime Collaboration Assurance Standard
Before Upgrade
After Upgrade
Operate > Device Work Center
Device Inventory
Operate > Device Work Center > Current
Inventory
Device Inventory > Inventory Management >
Current Inventory
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Changes and Limitations After Upgrade
Before Upgrade
After Upgrade
Administration > System Setup > Assurance Setup Device Inventory > Cluster Inventory Discovery
Schedule > IP Phone Settings
• IP Phone Inventory Collection Settings
• Inventory Collection Settings
• IP Phone XML Inventory Collection Settings
• XML Inventory Collection Settings
• Cluster Data Discovery Settings
• Cluster Data Discovery Settings
Administration > System Setup > Assurance Setup Device Inventory > SNMP MIB Query Tool
> SNMP Query
Home > Performance
Monitor > System View > Performance
Operate > Alarms & Events
Monitor > Alarms & Events
Operate > UC Cluster Status
Monitor > UC Cluster Status
Operate > Diagnose > Call Signaling Analyzer
Diagnose > Call Signaling Analyzer
Operate > Log Collection Center
Diagnose > Log Collection Center
Administration > Alarm & Event Setup > Event
Customization
Assurance Administration > Event Customization
Administration > Alarm & Event Setup >
Notification > Assurance Notification Criteria
Assurance Administration > Notification Setup >
Custom Notification
Administration > System Setup > Assurance Setup Assurance Administration > Notification Setup >
> Assurance General Settings > E- mail set up
E- mail set up for Alarm & Event
Administration > System Setup > Assurance Setup Assurance Administration > CDR Source Settings
> SFTP Settings
> CUCM SFTP Credentials
Administration > System Setup > Assurance Setup Assurance Administration > CDR Source Settings
> Call Quality Data Source Management
> Manage Call Quality data Sources
Administration > System Setup > Assurance Setup Assurance Administration > CDR Analysis
Settings
• Call category
• Configure Call Grade
• Gateway Code
• Set Call category
• Dial Plan Assignment
• Gateway Code Configuration
• Dial Plan Configuration
• Assign Numbering Plan to a Cluster
• Numbering Plan for Call Classification
Administration > User Management
System Administration > User Management
Administration > License Management
System Administration > License Management
Administration > Backup
System Administration > Backup settings
Administration > Single Sign-On
System Administration > Single Sign-On
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Changes and Limitations After Upgrade
Before Upgrade
After Upgrade
Administration > System Setup > Assurance Setup System Administration > LDAP Settings
> LDAP Settings
Administration > System Setup > Assurance Setup System Administration > Log Management
> Log Management
Administration > job Management
System Administration > job Management
Administration > System Setup > Assurance Setup System Administration > Certificate Management
• Device Certificate Management
• Certificate Authentication
• Prime Collaboration Certificate Management
• Prime Collaboration Certificate Management
Administration > System Setup > Assurance Setup System Administration > 360 Integration
> Cisco Prime 360 Integration
What's New in Cisco Prime Collaboration Assurance 11.1
Cisco Prime Collaboration Assurance 11.1 supports the following new features:
• Event Customization
• You can add, edit, or delete any additional information about alarms or events in Notes for Email
under System, Syslog Rules, Threshold Rules, and Correlation Rules tab.
• You can view Exception Indicator instead of Custom Rules in Event Customization page.
• Notification Setup
You will receive an e-mail notification with the subject line in the following format:
[PC-ALERT-CLUSTERNAME] DEVICE IP : EVENTNAME :SEVERITY.
• Synthetic Test Center
After performing an upgrade from 11.0, you must import the exported Synthetic Test from 11.0 to 11.1.
• General
• You can search for a device easily from the search option in Cluster or Device drop-down list
under Advanced tab of Threshold Rules tab, Performance dashboard, and UC Device Search.
• Update Inventory is triggered automatically after the upgrade. Logical discovery is not performed
as part of this auto update inventory. Auto Update Inventory is performed only on first time, when
the server restarts after the upgrade. Update Inventory jobs are created during the auto update
inventory. Device rediscovery is not mandatory after the upgrade.
• MM820 hardware platform is supported on Cisco TelePresence Server or Cisco MCU.
• Navigation Changes in Cisco Prime Collaboration Assurance User Interface
Monitor > UC Cluster Status is changed as Device Inventory > UC Device Search in Cisco Prime
Collaboration Assurance User Interface .
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Changes and Limitations After Upgrade
• Device Support
Cisco Prime Collaboration Assurance 11.1 supports the following devices:
• Cisco Jabber 11.5 (all variants)
• Cisco IX 5000 series (8.1 and 8.2)
• 8811,8841, and 8861 phones
What's New in Cisco Prime Collaboration Analytics 11.0
Cisco Prime Collaboration Analytics provides the following new features:
• New User Interface
Cisco Prime Collaboration Analytics has a new interface to give you a better user experience:
• The menu Analyze is renamed as Analytics.
• All the analytics settings page sFTP Settings, Group Management and Trunk Traffic Max Capacity
Settings are grouped under the menu Analytics Administration
• The left pane displays Navigation tab, Index tab, Favorites tab, and Search Menu field. You can
click the pin icon at the top to hide the left pane or click the Toggle Navigation icon to view the
left pane as appropriate.
• You can edit and delete dashlets only in My Dashboard Page. The edit and delete option is not
available for dashlets in other dashboards.
• License Usage Dashboard
This dashboard helps you to track the license usage of applications such as Unified Contact Center
Enterprise (UCCE) and Cisco Voice Portal (CVP).
• My Dashboard
You can create custom dashboard and add the existing dashlets as required.
• Enhancements
The following are the enhancements:
• Service Experience Distribution dashboard displays data based on the Severely Concealed Seconds
Ratio (SCSR).The predefined service categories are modified as good, acceptable, poor and grade
not available.
• In the Capacity Analysis dashboard, a cross launch is introduced to SIP trunk capacity setting page
and CDR trunk utilization setting page from respective dashlets.
What's New in Cisco Prime Collaboration Analytics 11.1
Cisco Prime Collaboration Analytics 11.1 supports the following new features:
• General
• Navigation from the detailed view of the dashlet to the respective dashboard page.
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Changes and Limitations After Upgrade
• Maximizing the Dashlet —You can now maximize the dashlet by clicking the maximize icon in
the top right corner of every dashlet. When you click the maximize icon, the dashlet opens in a
new tab.
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PART
III
Uninstall Cisco Prime Collaboration
• Uninstall Cisco Prime Collaboration Assurance, page 67
CHAPTER
9
Uninstall Cisco Prime Collaboration Assurance
• Uninstall Cisco Prime Collaboration Assurance, page 67
Uninstall Cisco Prime Collaboration Assurance
Note
Step 1
Step 2
Step 3
Before you uninstall, ensure that you delete all the node-to-node tests from the application. If you do not
delete these tests, they continue to run on the router.
Log in to the vSphere Client and connect to the ESXi server that is running the virtual appliance that you want to uninstall.
Right-click the application, choose Power > Shut Down Guest (or choose Power Off).
Right-click the application and in the Confirm Delete window, choose Delete from disk.
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Uninstall Cisco Prime Collaboration Assurance
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x
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APPENDIX
A
Troubleshooting
• Verify the Cisco Prime Collaboration Assurance Installation (for Advanced and Standard Modes), page
69
• Upgrade Cisco Prime Collaboration Assurance Deployment Model, page 71
• Downgrade the Cisco Prime Collaboration Deployment Model, page 72
• Configure a Second NIC for Cisco Prime Collaboration Assurance, page 72
• Change the IP Address on the Cisco Prime Collaboration Assurance Server, page 72
• Find the MAC Address of Cisco Prime Collaboration Assurance Servers, page 73
• Remove the SSL Certificate Warning, page 73
Verify the Cisco Prime Collaboration Assurance Installation
(for Advanced and Standard Modes)
If you are unable to launch Cisco Prime Collaboration Assurance, it could be because the required processes
are not running on the Cisco Prime Collaboration Assurance server.
Step 1
Step 2
Log in to the Assurance server using the SSH service and with the CLI admin that you created during OVA configuration.
By default, the username is admin.
Display the processes that are running.
show application status cpcm
The following is sample output of the status command, for Cisco Prime Collaboration Assurance- Advanced server:
S<l 11866 root Decap_main 13-01:10:20
S 11988 postgres postgres 13-01:10:18
S 12132 primea postmaster 13-01:10:07
Sl 12262 root emsam_mq 13-01:09:50
Sl 12327 root cpc_multiproclo 13-01:09:42
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Troubleshooting
Verify the Cisco Prime Collaboration Assurance Installation (for Advanced and Standard Modes)
Sl 12362 root emsam_inventory 13-01:09:42
Sl 13141 root emsam_perfmonen 13-01:08:03
S<l 13222 root emsam_tomcat 13-01:07:53
Sl 13314 root emsam_poller 13-01:07:28
Sl 13448 root emsam_fault 13-01:07:07
Sl 13885 root emsam_troublesh 13-01:06:18
Sl 13919 root emsam_sessionmo 13-01:06:17
Sl 14733 root cpc_datapurge 13-01:04:31
Sl 14828 root cpc_segserver 13-01:04:26
Sl 15027 root cpc_qovmserver 13-01:04:15
Sl 15386 root cpc_pifserver 13-01:04:00
Sl 15539 root cpc_ipiudataser 13-01:03:47
Sl 15572 root cpc_srstserver 13-01:03:45
Sl 15974 root cpc_stserver 13-01:03:38
Sl 17685 root cpc_sshd 13-01:01:04
Sl 17724 root cpc_qovr 13-01:01:02
Sl 17746 root cpc_smdbmonitor 13-01:01:00
Sl 17792 root cpc_ipslaserver 13-01:00:57
Sl 17889 root cpc_toposerver 13-01:00:52
Sl 19542 root cpc_gpf 13-00:54:09
The following is the output of status command for Cisco Prime Collaboration Assurance- Standard server:
STAT PID USER COMMAND ELAPSED
===============================================
S<l 3086 root Decap_main 21:44:29
S 3204 postgres postgres 21:44:28
S 3335 primea postmaster 21:44:16
Sl 3378 root emsam_mq 21:43:59
Sl 3445 root cpc_multiproclo 21:43:51
Sl 3479 root emsam_inventory 21:43:51
Sl 4336 root emsam_perfmonen 21:42:23
S<l 4417 root emsam_tomcat 21:42:13
Sl 4592 root emsam_poller 21:41:49
Sl 4736 root emsam_fault 21:41:29
Sl 5976 root emsam_troublesh 21:40:38
[root@DragonSmokeTestStd bin]#
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Troubleshooting
Upgrade Cisco Prime Collaboration Assurance Deployment Model
The parameters in the COMMAND column are the processes that are running on the Cisco Prime Collaboration Assurance
server (Standard/Advanced). If you do not see all of these processes running, enter the following commands to restart
the Cisco Prime Collaboration Assurance services:
<hostname>/admin#application stop cpcm
<hostname>/admin#application start cpcm
The application start cpcm/cpcmcontrol.sh start takes 10 to 15 minutes for
execution and application stop cpcm/cpcmcontrol.sh stop takes 10 minutes.
Step 3
Repeat Step 2 and check whether all the processes are running.
If all the required processes are still not running on the Cisco Prime Collaboration Assurance server or if you are unable
to access the Cisco Prime Collaboration Assurance URL, contact TAC team.
If all the processes are running, see Get Started with Cisco Prime Collaboration Assurance, on page 30.
Upgrade Cisco Prime Collaboration Assurance Deployment
Model
To upgrade Cisco Prime Collaboration Assurance deployment model, first upgrade your hardware resources,
such as, vRAM, vCPU, and vDisk. You must increase the disk size by adding a new vDisk of size equal to
the required extra size. See the VMware documentation to upgrade or add the hardware resources.
Note
• Do not select existing vDisk and increase its size. Add a new vDisk.
• If you are using Cisco Prime Collaboration Assurance 10.6 or later release and/or Cisco Prime
Collaboration Analytics 10.6 or later release, you must contact Cisco TAC team to get the root access
to the Cisco Prime Collaboration Assurance server. The root access enables you to run the tuning
script.
You must log in as root user and upgrade the Cisco Prime Collaboration Assurance deployment model to
medium, large, or very large using the following tuning script.
For Cisco Prime Collaboration Assurance version 10.5 or later:
# /opt/emms/emsam/bin/newcpcmtuning.sh
From the options displayed, choose the deployment model (excluding option 1) that you wish to upgrade to,
and then select Y to proceed with upgrading or N to reselect the deployment model.
For information on installing Cisco Prime Collaboration Assurance, see Client Machine Requirements for
Cisco Prime Collaboration Assurance, on page 16
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Troubleshooting
Downgrade the Cisco Prime Collaboration Deployment Model
Downgrade the Cisco Prime Collaboration Deployment Model
Cisco Prime Collaboration does not support the downgrade of the deployment model; that is, you cannot
downgrade from the Cisco Prime Collaboration large deployment model to the small deployment model.
Configure a Second NIC for Cisco Prime Collaboration
Assurance
You can add a second NIC to the Cisco Prime Collaboration Assurance as follows:
• Use the vSphere Client (Edit virtual machine settings option) to add a second virtual network adapter
to the virtual machine.
• Log in to the Cisco Prime Collaboration Assurance admin CLI to configure the IP address for the second
interface.
• Configure the IP route gateways for the two interfaces (with the same CLI access).
Log in as admin user to configure the IP address for the second interface:
admin# configure
admin (config)# interface GigabitEthernet 1 (Note that the first interface is GigabitEthernet 0)
admin(config-GigabitEthernet)# ip address <ip address> <net mask> admin (config-GigabitEthernet)
# exit
Configure the IP routes to the two different gateways:
admin (config)# ip route <network addr> <net mask> <route-specific gateway1>
admin (config)# ip route <network addr> <net mask> <route-specific gateway2> ……
Change the default route (0.0.0.0 0.0.0.0) to the appropriate gateway if needed.
Change the IP Address on the Cisco Prime Collaboration
Assurance Server
Step 1
Log in to CLI as admin and execute the following command:
IPAddress-Change/admin# conf t
Step 2
Execute the following configuration commands, one per line, and end each of them with "control Z".
• IPAddress-Change/admin(config)# interface GigabitEthernet 0
• IPAddress-Change/admin(config-GigabitEthernet)# ip
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Troubleshooting
Find the MAC Address of Cisco Prime Collaboration Assurance Servers
• IPAddress-Change/admin(config-GigabitEthernet)# ip address 10.64.91.177 255.255.255.0
Step 3
Step 4
Step 5
Step 6
Enter y when the following message is displayed: "Changing the IP may result in undesired side effects on any installed
application(s). Are you sure you want to proceed? [y/n] y"
IPAddress-Change/admin(config-GigabitEthernet)# exit
IPAddress-Change/admin(config)# exit
IPAddress-Change/admin# wr mem
Restart VM after IP address change and execute the script EMSAM_HOME/bin/updateJmsProps.sh
Find the MAC Address of Cisco Prime Collaboration Assurance
Servers
To find the MAC address of Cisco Prime Collaboration Assurance
Step 1
Step 2
Click the About icon at the top right corner of the user interface.
On the About page, click the Assurance Information link to launch the system information details for Cisco Prime
Collaboration Assurance.
For all the other versions of Cisco Prime Collaboration, you can check the MAC address through the vSphere Client.
Remove the SSL Certificate Warning
• Windows Internet Explorer—You can permanently remove the SSL certificate warning by installing
the Cisco Prime Collaboration self-signed certificate.
• Mozilla Firefox—You can remove the SSL certificate warning only by adding an exception.
• Google Chrome—You can remove the SSL certificate warning by using the Manage Certificates option
under HTTPS/SSL on the Settings page.
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Troubleshooting
Remove the SSL Certificate Warning in Internet Explorer
Remove the SSL Certificate Warning in Internet Explorer
Step 1
Choose Continue to this website (not recommended).
Step 2
Choose Tools > Internet Options.
Step 3
In the Internet Options dialog box, click the Security tab, choose Trusted sites, and then click Sites.
Step 4
Confirm that the URL that appears in the field and matches the application URL, and then click Add.
Step 5
Step 6
Close all dialog boxes and refresh the browser.
Choose Certificate Error to the right of the address bar, and then click View certificates.
Step 7
In the Certificate dialog box, click Install Certificate.
Step 8
In the Certificate Import Wizard dialog box, click Next.
Step 9
Click the Place all certificates in the following store radio button, and then click Browse.
Step 10
In the Select Certificate Store dialog box, choose Trusted Root Certification Authorities, and then click OK.
Step 11
Choose Next > Finish.
Step 12
In the Security Warning message box, click Yes.
Step 13
In the Certificate Import Wizard message box, click OK.
Step 14
In the Certificate dialog box, click OK.
Step 15
Step 16
Repeat Step 2 and Step 3.
Select the URL in the Websites section, and then click Remove.
If You Have a Safe URL Implemented
Step 1
Choose Tools > Internet Options .
Step 2
In the Internet Options dialog box, click the Advanced tab .
Step 3
In the Security section, uncheck the Warn about certificate address mismatch check box.
Remove the SSL Certificate Warning in Mozilla Firefox
Step 1
Click I Understand the Risks >Add Exception.
Step 2
In the Add Security Exception dialog box, click Confirm Security Exception.
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