Cisco Prime Collaboration Quick Start Guide,10.6
Preface 2
Audience 2
Product Overview 2
Root Access 3
Prime Collaboration Licensing 3
Deployment Models—Assurance, Provisioning Standard and Advanced 7
Installing Prime Collaboration 15
Getting Started 22
Uninstalling Prime Collaboration 30
Revised: December 16, 2015,
Preface
Audience
This guide explains how to install Cisco Prime Collaboration (Prime Collaboration) on virtualized servers. This guide is targeted to
administrators who monitor, maintain, and configure the IP telephony system and Cisco TelePresence System. The audience also
includes administrators who troubleshoot problems for Cisco TelePresence System and voice applications. These administrators must
be conversant with the following applications:
• Management—Cisco TelePresence Manager (CTS-Manager) and Cisco TelePresence Management System (Cisco TMS).
• Call and session control—Cisco Unified Communications Manager (Cisco Unified CM) and Cisco Unified CM Express, Cisco
TelePresence Video Communication Server (Cisco VCS), and Cisco TelePresence Exchange System (CTX).
• Conferencing—Cisco TelePresence Multipoint Switch (CTMS), Cisco TelePresence Server (TS), Multipoint Control Units
(MCU), and Cisco TelePresence Media Service Engine (MSE).
Administrators should also be familiar with virtualization concepts and virtualized environments.
Note
If you are already a user of Prime Collaboration, Cisco Unified Communications Management Suite
(UCMS), or Prime Collaboration Manager (Prime CM), see Cisco Prime Collaboration Upgrade and
Migration Guide to upgrade or migrate.
Product Overview
Cisco Prime Collaboration provides automated and accelerated provisioning, real-time monitoring, proactive troubleshooting, and
long-term trending and analytics in one integrated product.
Prime Collaboration is a converged application, which eliminates the need to manage the video deployments separately from voice.
It is delivered as two separate applications Prime Collaboration Assurance and Prime Collaboration Provisioning that are installed
on separate virtual machines.
Prime Collaboration Provisioning includes automated processes for Cisco Unified Communications (UC) and Cisco TelePresence
day-1 initial deployments and for day-2 moves, adds, changes, and deletions. It provides a single view of a user, and the user's services
as well as a consolidated view of users across the organization.
Prime Collaboration Assurance provides integrated service assurance management through a single, consolidated view of the Cisco
voice and video collaboration environment. This includes continuous, real-time monitoring and advanced troubleshooting tools for
Cisco Unified Communications and Cisco TelePresence systems including the underlying transport infrastructures. It proactively
notifies operators of issues and facilitates resolution through proactive fault detection and isolation using diagnostic tools. For video,
the solution allows operators to view end-to-end session paths and identify jitter and packet loss, which impacts the session quality.
Prime Collaboration is available in two flavors - Standard and Advanced.
Cisco Prime Collaboration Standard includes Cisco Unified Workspace Licensing and Cisco User Connect Licensing for Cisco
Unified Communications 10.0 onwards). Cisco Prime Collaboration - Advanced, is a licensed software product that is secured to the
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MAC address of the host server. Licensing is ordered based on the collaboration management options required (Assurance, Provisioning,
Analytics, or Contact Center), the endpoint type (Phone or Cisco TelePresence) and the quantity of those endpoints.
For details on differences between the Standard and Advanced versions of Prime Collaboration Assurance and Prime Collaboration
Provisioning, see the Cisco Prime Collaboration Assurance - Standard and Cisco Prime Collaboration Provisioning guides.
For details on differences between the Standard and Advanced versions of Prime Collaboration Assurance and Prime Collaboration
Provisioning, see Cisco Prime Collaboration - Standard and Advanced Offerings.
In the Prime Collaboration Assurance - Advanced mode, you can select either the Enterprise mode deployment or Managed Service
Provider (MSP) deployment. In the enterprise mode, Prime Collaboration Assurance Advanced includes Prime Collaboration Analytics
and Prime Collaboration Contact Center Assurance. If you have purchased the license for Prime Collaboration Analytics and Prime
Collaboration Contact Center Assurance, you can access the Prime Collaboration Analytics and Prime Collaboration Contact Center
Assurance dashboards. However, if you select the MSP deployment, Prime Collaboration Analytics is not installed as part of Prime
Collaboration Assurance.
Prime Collaboration Analytics helps you identify traffic trends, technology adoption trends, and over- and under-utilized resources
in your network. You can also track intermittent and recurring network issues and address service quality issues. For more details on
the features available in Prime Collaboration Analytics, see the Cisco Prime Collaboration Analytics Guide.
Prime Collaboration Contact Center Assurance is a monitoring and diagnostics tool that helps you maximize the Cisco Contact Center
uptime. For more details on the features available in Prime Collaboration Contact Center Assurance, see the Cisco Prime Collaboration
Contact Center Assurance Guide.
Cisco Prime Collaboration High Availability
Cisco Prime Collaboration supports High Availability (HA) through the VMware vSphere HA feature. You do not need an
additional Prime Collaboration license to configure HA. For details on how to configure the virtualization layer HA for Prime
Collaboration, see the VMware vSphere HA for Cisco Prime Collaboration white paper.
Root Access
Root access is disabled in Cisco Prime Collaboration Assurance and Analytics 10.6. Since root access is disabled, many procedures
requiring root access earlier, can now be performed from the user interface. You must raise a TAC case to get the root access patch
for the following tasks:
• Upgrading Cisco Prime Collaboration Assurance deployment model.
• Enabling Prime Collaboration Analytics in very large OVA deployment of Prime Collaboration Assurance.
Prime Collaboration Licensing
Prime Collaboration is a licensed software product that is secured to the MAC of the virtual machine. The Prime Collaboration license
enables the features and endpoint quantities for the Prime Collaboration application that you choose to install. You can order license
based on the collaboration management options required (Prime Collaboration Assurance and Prime Collaboration Provisioning),
the endpoint type (Phone or Cisco TelePresence) and the quantity of those endpoints.
Access to the Software Image, PAK and License File
The product numbers ordered for Prime Collaboration are: R-xxx and L-xxx. They result in an email being sent to the ordering ship-to
email address providing instructions to access the Cisco eDelivery site to download the software image(s) and license Product
Authorization Keys (PAKs) you ordered. The software image is downloaded and installed on the virtual machine. The license PAK
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ID from the ESD site allows you to access the Cisco Licensing Site to associate the virtual machine MAC address to a license key
or keys that are then installed on the virtual machine(s). These license keys activate the Prime Collaboration software to be used in
a production environment. These license keys also convert a trial installation into a production environment.
Note
The PAK is used to log in to the Cisco software site and has a virtual machine MAC address associated
to it. The PAK is emailed to you, and a license file is created for you to download. Prime Collaboration
Assurance and Prime Collaboration Provisioning require individual license files for each of them. After
you download the license files, register them separately with the Prime Collaboration Assurance and Prime
Collaboration Provisioning servers, respectively.
Prime Collaboration Assurance and Provisioning Standard
Cisco Prime Collaboration Standard includes a subset of the features available in the Standalone Provisioning and Assurance modules.
Prime Collaboration—Standard does not require a license.
If you choose to install Prime Collaboration Assurance in the Standard mode, it is directly deployed in the Enterprise mode. The MSP
mode or Enterprise mode deployment selection is available only when you choose to install Prime Collaboration Assurance in the
Advanced mode. Prime Collaboration Analytics and Prime Collaboration Contact Center Assurance is not supported in the Standard
mode. For details on differences between the Standard and Advanced versions of Prime Collaboration Assurance and Prime
Collaboration Provisioning, see the Cisco Prime Collaboration - Standard and Advanced Offerings.
Prime Collaboration Assurance Advanced Licensing
With Assurance you can manage Cisco voice and video collaboration systems through a single, consolidated view. This includes
continuous, real-time monitoring and advanced troubleshooting tools for Cisco Collaboration applications and endpoints, such as
Cisco Unified CM, Cisco VCS, Cisco Contact Center, Cisco TelePresence and so on. There are two modes of installation - Standard
and Evaluation/Advanced. To learn more about Standard and Advanced install modes, see Deployment Models—Assurance,
Provisioning Standard and Advanced, on page 7.
Prime Collaboration Assurance- Advanced is further categorized into Endpoint type and quantity.
The type of an endpoint determines which licenses you need, and the quantity of the endpoints determines the tier and number of
licenses that you need to purchase to manage your network.
The system supports the following license categories:
• Prime Collaboration Assurance Image (R-PC-version) license (required to activate in a production network)
• Prime Collaboration Assurance Scale (L-PC) license:
◦High-end, single-codec endpoint
◦High-end, multi-codec endpoint
◦Midrange endpoints
◦Mass endpoints
You can purchase scale licenses based on the endpoints that you want to manage. For details on the scale licenses and part numbers,
see Cisco Prime Collaboration Ordering Guide. You must have Cisco partner privilege to access the Ordering Guide.
All Unified CM registered endpoints and clusters must be managed in Prime Collaboration Assurance to provide the statistics data
that is needed to support all monitoring, testing, and reporting features in Prime Collaboration Assurance and Analytics; for example,
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statistics from the Unified CM Publisher CDR are required to compute route group utilization, MOS, and call failure measurements.
When the Unified CM publisher is discovered, all endpoints (including phones) registered with it are discovered.
To add Prime Collaboration Assurance license file, go to Administration > License Management. For details, see Get Started with
Cisco Prime Collaboration Assurance.
See the Prime Collaboration Assurance Supported Devices Table for the Prime Collaboration Assurance endpoint license categories.
Cisco Prime Collaboration Contact Center Assurance Licensing
Cisco Prime Collaboration Contact Center Assurance is supported only in the Cisco Prime Collaboration Assurance Advanced
deployment. The Cisco Prime Collaboration Contact Center Assurance licensing is based on the number of concurrent Unified Contact
Center Enterprise (Unified CCE) agents logged in. You must apply the Cisco Prime Collaboration Contact Center Assurance license
only after adding the Cisco Prime Collaboration Assurance Advanced license.
Cisco Prime Collaboration polls the number of agents logged in to the Unified Contact Center Enterprise every 30 minutes; and if
the number of logged-in agents exceeds the permitted number that is mentioned in the license file, the system displays a warning.
Cisco Prime Collaboration raises one violation per day irrespective of the number of warnings received. If there are 10 such violations
within the 30 day period, then your license expires within the next 30 days of receiving the tenth violation.
If you add the license file for Cisco Prime Collaboration Assurance Advanced but not Cisco Prime Collaboration Contact Center
Assurance, you can access the features for Cisco Prime Collaboration Contact Center Assurance only until the evaluation expiry or
purchase of license. After the evaluation period for Cisco Prime Collaboration Assurance Advanced expires, you can access Cisco
Prime Collaboration Assurance Standard mode only.
Upon license expiry, the Unified Contact Center infrastructure devices are not displayed in the UC Performance dashboard, Threshold
Rules, and Correlation Rules windows. Call Signaling Analyzer fails to analyze the call logs received from Contact Center devices
(Unified CCE, CVP) and other UC components. The entire Contact Center Topology view is also not accessible.
To continue using these features, you must purchase the required number of Cisco Prime Collaboration Contact Center concurrent
agent licenses. You can view the license details for Cisco Prime Collaboration Contact Center Assurance by navigating to the
Administration > License Management page.
For details on the features that are enhanced after you add the Cisco Prime Collaboration Contact Center Assurance license, see the
Cisco Prime Collaboration Contact Center Assurance Guide.
The number of agents that you can manage after you purchase a license remains the same as the Evaluation mode. See the Endpoints
and Contact Center Agents Count section in the Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide for
more information.
Prime Collaboration Analytics Licensing
Prime Collaboration Analytics is supported only in the Prime Collaboration Assurance Advanced deployment. You must apply the
Prime Collaboration Analytics license after adding the Prime Collaboration Assurance Advanced license.
The total number of Prime Collaboration Analytics scale licenses obtained must be greater than or equal to the total number of scale
licenses you have for Prime Collaboration Assurance Advanced; for example, if you are managing 1000 endpoints in Prime
Collaboration Assurance Advanced, you must have Prime Collaboration Analytics license for 1000 or more endpoints.
Cisco Prime Collaboration Provisioning Advanced Licensing
Provisioning provides features such as delegation to individual domains, template support for configuring infrastructure instances,
advanced batch provisioning, and so on.
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There are two modes of installation—Standard and Evaluation or Advanced. Cisco Prime Collaboration Provisioning Standard is
available with Cisco Unified Communications 10.0 and later (Unified CM and Cisco Unity Connection 10.0 and later versions). Cisco
Prime Collaboration Provisioning Advanced is available for all Unified Communications suite 8.0 and later versions. See Deployment
Models—Provisioning Standard and Advanced for further details on Provisioning Standard and Advanced licensing features.
Cisco Prime Collaboration Provisioning—Advanced is further categorized as follows:
• Cisco Prime Collaboration Provisioning Image (R-PC-version) license (required to activate in a production network)
• Cisco Prime Collaboration Provisioning Scale (L-PC) license
You can purchase additional licenses based on the phones that you want to manage. For details about the additional licenses and part
numbers, see Cisco Prime Collaboration Ordering Guide. You must have the Cisco partner privilege to access the Ordering Guide.
To know the status of your Cisco Prime Collaboration Provisioning license, go to Administration > License Management. To
register a new license file, see Get Started with Cisco Prime Collaboration Provisioning. For more details on Provisioning licensing,
see the Cisco Prime Collaboration Provisioning Guide.
Note
Scale licenses are cumulative, that is, you can combine licenses to increase the number of endpoints that
you want to manage. Until a scale license is installed, some menu items in the user interface are disabled.
Endpoints and Contact Center Agents Count
The number of endpoints and agents that are supported in Prime Collaboration Assurance - Advanced (including Prime Collaboration
Analytics and Contact Center Assurance) depends on the OVA size. The Prime Collaboration Analytics endpoints count must be
greater than or equal to the total number of endpoints you have in Prime Collaboration Assurance - Advanced.
You can manage the following endpoint and agent quantities in the Prime Collaboration Assurance - Advanced and Prime Collaboration
Contact Center Assurance. These numbers are applicable for evaluation and licensed modes.
OVA
Deployment
Model
Total
Number of
Endpoints
Mass
Endpoints1
Midrange
Endpoints
High-End Single High-End
Codec
Multi Codec
Concurrent
Contact Center
Agent
Small (Enterprise Up to 3000
and MSP)
Up to 3000
Up to 200
Up to 50
Up to 50
Up to 500
Up to 20,000 Up to 20,000
Up to 2000
Up to 500
Up to 500
Up to 4000
Large (Enterprise Up to 80,000 Up to 80,000
and MSP)
Up to 2000
Up to 1000
Up to 500
Up to 12000
Enterprise Very
Large
Medium
(Enterprise and
MSP)
Up to
150,000
Up to 150,000
Up to 4000
Up to 1000
Up to 1000
Up to 12000
MSP Very Large Up to
150,000
Up to 150,000
Up to 4000
Up to 1000
Up to 1000
Up to 50,000 2
1 You can have Prime Collaboration Assurance deployment with only mass endpoints. This can include only hard phones or a combination of soft phones and
hard phones.
2
See System Capacity for Cisco Prime Collaboration for more details.
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The number of endpoints that are supported in the Prime Collaboration Provisioning depends on the OVA size.
OVA Deployment Model
Total Number of Phones
Small
Up to 3000
Medium
Up to 20,000
Large
Up to 80,000
Very Large
Up to 150,000
Deployment Models—Assurance, Provisioning Standard and Advanced
You can install Prime Collaboration in two modes—Standard and Advanced. However, the installation process for both these modes
are the same.
You can download the Prime Collaboration - Standard or Advanced OVA deployment file based on the number of endpoints that
you want to manage. For more information on the different types of OVA deployment models and the endpoint quantities supported
in each deployment model, see Endpoints and Contact Center Agents Count.
• Prime Collaboration Assurance- Advanced provides all the features that enable integrated assurance management of applications
and the underlying transport infrastructure. The Advanced (Evaluation) mode of Prime Collaboration supports multiple clusters.
However, you must know the license categories needed to manage your network (see the Prime Collaboration Assurance
Advanced Licensing). For more details on features available in Advanced mode, see Prime Collaboration Advanced Features
section of Cisco Prime Collaboration Assurance Guide - Advanced.
If you choose to install Prime Collaboration Assurance in the Advanced mode, you can select either:
• Enterprise mode deployment—Prime Collaboration Assurance Advanced includes both Prime Collaboration Analytics
and Prime Collaboration Contact Center Assurance.
• Managed Service Provider (MSP) deployment—Prime Collaboration Assurance Advanced includes only Prime Collaboration
Contact Center Assurance.
There are no separate Prime Collaboration Assurance - Advanced OVAs for Enterprise and MSP deployments for Small,
Medium, and Large deployment models. However, for Very large deployment model, there are separate OVAs for Enterprise
and MSP. By default, the Prime Collaboration Analytics and Prime Collaboration Contact Center Assurance is installed as part
of the Prime Collaboration Assurance - Advanced Enterprise installation. For more details, see the Server and Client Requirements
for Prime Collaboration wiki page.
Note
In the MSP mode deployment, Prime Collaboration Analytics is not installed as part of
Prime Collaboration Assurance Advanced.
• Prime Collaboration Assurance- Standard provides basic assurance features that help you manage Cisco TelePresence components
and Cisco Unified Communications (versions 10.0 and above) applications, such as Cisco Unified Communications Manager,
Cisco Unity Connection, and Cisco IM (that are supported in advanced).For the list of devices supported in Prime Collaboration
Assurance - Standard, see Supported Device in Prime Collaboration Standard. The Standard mode of Prime Collaboration
supports single UCS cluster, single TMS cluster and multiple VCS clusters. For more details on the available features, see the
Prime Collaboration Standard Features section of Cisco Prime Collaboration Assurance Guide - Standard.
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If you choose to install Prime Collaboration Assurance in the Standard mode, it is directly deployed in the Enterprise mode.
The MSP mode or Enterprise mode deployment selection is available only when you choose to install Prime Collaboration
Assurance in the Advanced mode.
There are no separate Prime Collaboration Assurance - Standard OVAs for Enterprise deployment for Small, Medium, Large
and Very Large deployment models. Prime Collaboration Analytics and Prime Collaboration Contact Center Assurance are not
supported in Prime Collaboration Assurance - Standard. For more information, see Prime Collaboration Assurance and
Provisioning Standard.
• Prime Collaboration Provisioning Standard is a simplified version of Cisco Prime Collaboration Provisioning. It provides
simplified provisioning across all collaboration services.
Provisioning Advanced provides features such as delegation to individual domains, template support for configuring infrastructure
instances, advanced batch provisioning and so on. For information on the number of endpoints that you can manage in each
deployment model, see the Server and Client Machine Requirements for Prime Collaboration wiki page. For more details on
available features, see the Standard and Advanced Prime Collaboration Provisioning section of Cisco Prime Collaboration
Provisioning Guide - Standard and Advanced.
Prime Collaboration Assurance and Provisioning Evaluation
Prime Collaboration, by default, is installed in the evaluation mode and valid for 60 days. All the Prime Collaboration advanced
licensing features are enabled in this mode. You can:
• Directly install Prime Collaboration in evaluation mode—Go to Try Cisco Prime Collaboration and click Download Now.
• Download the OVA file and follow the installation process—Go to Prime Collaboration Software and download the OVA file
based on the number of endpoints that you want to manage.
After the expiry of evaluation period for Prime Collaboration Assurance, it reverts to Standard mode. To access the advanced features,
you must provide the license file. After the expiry of evaluation period for Prime Collaboration Provisioning, you must provide the
licence file to continue accessing the product. For more details, see Managing Licenses chapter of the Cisco Prime Collaboration
Assurance Guide - Advanced.
In the Prime Collaboration Assurance evaluation mode, the Prime Collaboration Analytics and Prime Collaboration Contact Center
Assurance is enabled, by default. During the evaluation period, if you initially choose to disable Prime Collaboration Analytics and
enable it at a later period of time, the evaluation period does not extend. To enable or disable Prime Collaboration Analytics, see
“Enabling and Disabling Analytics” in the Cisco Prime Collaboration Upgrade and Migration Guide. However, you cannot disable
and enable Prime Collaboration Contact Center Assurance during the evaluation period. Upon license expiry, the Unified Contact
Center infrastructure devices are not monitored and the entire Contact Center Topology view is also not accessible.
You cannot move from Standard to Advanced Evaluation mode in Prime Collaboration Provisioning. You cannot move from Standard
or Advanced Evaluation mode to Standard mode also. However, through Advanced license file, you can move from Standard mode
or Advanced Evaluation mode to Advanced mode. For more details, see Managing Licenses section of the Cisco Prime Collaboration
Provisioning Guide - Standard and Advanced.
Number of Endpoints Supported in Evaluation Mode:
• Prime Collaboration Assurance (includes Prime Collaboration Analytics and Prime Collaboration Contact Center Assurance)—The
number of endpoints supported in evaluation mode is the same as the licensed version. See Endpoints and Contact Center Agents
Count
• Prime Collaboration Provisioning—You can manage up to 10050 endpoints in the Prime Collaboration Provisioning evaluation
mode.
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Installation Requirements
Table 1: Installation Requirements
Requirements
Description
Number of servers
Prime Collaboration Assurance and Prime Collaboration
Provisioning applications must be installed on different virtual
machines. To learn about the installation modes and the
required number of servers, see Number of Servers.
Virtualization Requirements
The Prime Collaboration Assurance and Prime Collaboration
Provisioning images are in the OVA file format. To learn more
about the VMware environment required, see VMware
Requirements.
System requirements
System requirements vary based on the number of endpoints
that you want to manage. See System Requirements - Server
and Client Machine Requirements.
For details on the maximum system capacity, such as, number
of access ports, number of device pools, number of voice
interfaces, and so on, see System Capacity for Cisco Prime
Collaboration.
Ports requirements
Prime Collaboration uses several protocols to communicate
with other processes and devices. You must ensure that the
required ports are available for Prime Collaboration to
communicate. For more details, see Required Ports for Prime
Collaboration.
Device configurations
The voice and video endpoints and infrastructure devices
require certain configuration for the Prime Collaboration server
to communicate. For more details, see Setting up Devices for
Prime Collaboration for Assurance and Setting up Devices for
Prime Collaboration Provisioning.
(CTS-Manager, TMS, CUCM, VCS, CTX,Video endpoints,
MCU, and so on)
Download Images
Prime Collaboration images are provided on the eDelivery site
and on the Cisco.com support software download site. You
must have an order for an eDelivery or ESW contract.
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Requirements
Description
User Accounts and Installation Prompts
During installation
• Prime Collaboration Provisioning - globaladmin, root
user, and CLI user accounts are created. You must specify
the password for these accounts.
• Prime Collaboration Assurance - globaladmin, and CLI
user accounts are created. You must specify the password
for these accounts.
See User Accounts.
• Virtual machine details must be specified.
See Installation Prompts.
Number of Servers
To install Prime Collaboration Assurance - Standard or Advanced (without Prime Collaboration Analytics), you need only one virtual
machine. If you want to enable Prime Collaboration Analytics during the Prime Collaboration Assurance Advanced installation, the
number of virtual machines required to install Prime Collaboration Assurance depends on the number of endpoints that you want to
manage in Prime Collaboration Analytics:
• If you have less than or equal to 80,000 endpoints (small, medium, and large deployment models), you need one virtual machine
where you can install both database and application. To learn about configuring Prime Collaboration Assurance for small,
medium, and large deployment models, see Configure Small, Medium, and Large Cisco Prime Collaboration Assurance OVA,
on page 16.
• If you have more than 80,000 endpoints (very large deployment model), you need two virtual machines to install database and
application separately on each machine. To learn about configuring Prime Collaboration Assurance for very large deployment
model, see Configuring Very Large Cisco Prime Collaboration Assurance OVA, on page 18.
Before installing, ensure you know IP addresses for each of the virtual machines as specified above.
To install Prime Collaboration Provisioning - Standard or Advanced, additional virtual machines are required. The number of virtual
machines required to install Prime Collaboration Provisioning depends on the number of phones that you want to manage:
• If you have less than or equal to 20,000 phones (small and medium deployment models), you need one virtual machine where
you can install both database and application. To learn about configuring Prime Collaboration Provisioning for small and medium
deployment models, see Configure the Small and Medium Cisco Prime Collaboration Provisioning OVA, on page 20.
• If you have more than 20,000 phones (large and very large deployment models), you need two virtual machines to install database
and application separately on each machine. To learn about configuring Prime Collaboration Provisioning for large and very
large deployment models, see Configure the Large and Very Large Cisco Prime Collaboration Provisioning OVA, on page 21.
Before installing, ensure you know IP addresses for each of the virtual machines as specified above.
System Requirements - Server and Client Machine Requirements
Cisco Prime Collaboration runs on any VMware-certified hardware with ESXi 4.1, 5.0, and 5.1 installed. Large and very large
deployment models require ESXi 5.0 or later.
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• We recommend that you install and run Cisco Prime Collaboration on Cisco Unified Computing
System (UCS), which is VMware-certified.
Note
• Cisco Prime Collaboration allows you to configure a second NIC (network adapter). To understand
how to configure a second NIC, see Troubleshooting Cisco Prime Collaboration.
• Cisco Prime Collaboration runs on Cisco ADE-OS version 2.0.1.043. This Operating System is
included with Cisco Prime Collaboration application and is installed when the Cisco Prime
Collaboration OVA is deployed.
The OVA defines configuration of the virtual machine that includes the CPU, memory, disk, and network resources. For information
on the Virtual Machine (such as Number of vCPUs, vCPU Reservation, RAM, Memory Reservation, NIC, IOPS, and Disk Space)
and Client Machine requirements (such as Display Resolution, Supported Browser, Adobe Flash Player, Environment, and Network
Connectivity), see the Server and Client Machine Requirements for Prime Collaboration 10.6.
VMware Requirements
Ensure that your VMware environment meets the following requirements:
• OVA file is downloaded and saved to the same machine on which the vSphere Client is installed.
Note
For Cisco Prime Collaboration Provisioning, download an OVA file. Configure the
OVA file separately for database and application installation on two different virtual
machines if you have more than 20,000 phones.
• VMware ESXi is installed and configured on the ESXi host. See the VMware documentation for information on setting up and
configuring your host machine.
The VMware vSphere client is Windows-based. Therefore, download and install the client from a Windows system.
After you install the VMware vSphere Client, you can run it and log in to the virtual host. You can log in to the virtual host
using the hostname or IP address of the virtual host, the root login ID, and the password that you configured. You can add the
host to a vCenter if you want to manage it through vCenter. See VMware documentation for details.
• VMware ESXi server hostname is configured in the DNS server.
• VMware ESXi server is synchronized with the NTP server.
Downloading Prime Collaboration
Prime Collaboration images are provided on the eDelivery site and on the Cisco.com support software download site. You must have
an order for an eDelivery or ESW contract.
Important
Download the OVA file on a machine where the vSphere client is installed. To ensure that the downloaded
OVA file is not corrupt, you must verify if the Message Digest 5 (MD5) Checksum of the OVA file
matches with the value in the download site. To view the MD5 Checksum of the OVA file available in
Cisco.com support software download site, rest your mouse pointer on the filename.
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If you need to install only Prime Collaboration Assurance, download a Prime Collaboration Assurance OVA based on the number
of endpoints that you want to manage.
Prime Collaboration Assurance application can be configured for the following types of deployment models:
• Cisco Prime Collaboration Assurance and Analytics OVA for small deployment—For up to 3000 endpoints (which can include
up to 100 TelePresence systems only).
• Cisco Prime Collaboration Assurance and Analytics OVA for medium deployment—For up to 20,000 endpoints (which can
include up to 1,000 TelePresence systems only).
• Cisco Prime Collaboration Assurance and Analytics OVA for large deployment—For up to 80,000 endpoints (which can include
up to 6,000 TelePresence systems only).
• Cisco Prime Collaboration Assurance OVA for MSP very large deployment—For up to 150,000 endpoints (which can include
up to 6,000 TelePresence systems only. Prime Collaboration Analytics is not supported for this model.).
• Cisco Prime Collaboration Assurance OVA for Enterprise very large deployment—For up to 150,000 endpoints (which can
include up to 6,000 TelePresence systems only).
Note
To scale up your deployment model in order to manage more endpoints, you must run a tuning script. For
more information on the tuning script for Prime Collaboration Assurance, see “Upgrading the Deployment
Model” in Troubleshooting Cisco Prime Collaboration.
If you need to install only Prime Collaboration Provisioning, download a Prime Collaboration Provisioning OVA based on the number
of endpoints that you wish to manage. You must have a valid Cisco.com user account to download the files.
Prime Collaboration Provisioning application can be configured for the following types of deployment models:
• Cisco Prime Collaboration Provisioning OVA for small deployment—For up to 3000 phones
• Cisco Prime Collaboration Provisioning OVA for medium deployment—For up to 20,000 phones
• Cisco Prime Collaboration Provisioning OVA for large deployment—For up to 80,000 phones
• Cisco Prime Collaboration Provisioning OVA for very large deployment—For up to 150,000 phones
The OVA file format is cpc-provisioning/assurance-<version number><deployment type>.ova; where, version number is the
Prime Collaboration release number (10.0 or 10.5.1) and deployment type is small, medium, large, or very large.
You must have a valid Cisco.com user account to download the files.
See Setting up Devices for Prime Collaboration Assurance for information about setting up the devices in your network for Prime
Collaboration.
User Accounts
For Prime Collaboration, you will be required to specify various passwords at different instances. You must specify appropriate
passwords in several scenarios that demand your login credentials (applicable for both converged application as well as standalone
Prime Collaboration Assurance and Prime Collaboration Provisioning applications).
• globaladmin- is a superuser who can access both Prime Collaboration Assurance and Prime Collaboration Provisioning UI.
• globaladmin password- specify this password when you configure your virtual appliance for either standalone or converged
application.
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See Deploying and Configuring Cisco Prime Collaboration Assurance, on page 15. You are also required to specify this
password when you login to the UI (see the Password Rules for root user and globaladmin section).
In Prime Collaboration Provisioning, this password is synched with the password of postgres admin (to perform backup and
restore operations). Password will then be updated in the database and in the /opt/cupm/sep/dfc.properties file. You must login
as a root user to access dfc.properties file.
Note
Root user and root password are applicable only for Cisco Prime Collaboration
Provisioning and not applicable for Cisco Prime Collaboration Assurance.
Note
If you want to install both Prime Collaboration Assurance and Prime Collaboration
Provisioning, ensure that you specify the same password for both applications during
installation.
In Prime Collaboration Provisioning, the login credentials are case-sensitive.
• CLI Admin Username—The user name is admin, by default. However, you can specify the user name of your choice.
• CLI Admin Password—Specify a password for the SSH CLI admin. This password is used to log in to CLI to check the
application status and perform back up and restore (see the Password Rules for CLI admin section)
CLI is supported only through SSH; telnet is not supported. You can login through SSH using port 26 for Prime Collaboration
Assurance and port 22 for Prime Collaboration Provisioning.
• Root user—Superuser who has all privileges in Linux shell.
• Root password—Specify a password for the root user (see the Password Rules for root user and globaladmin section).
Password Rules for root user and globaladmin
• Must contain at least one of each - lowercase letter, uppercase letter, number, and special characters ( !@#$*,.)
• No character in the password must be repeated more than three consecutive times.
• Cannot contain non-ASCII characters- , %, +, & and space.
• Cannot be cisco or ocsic or any variant obtained by changing the capitalization of letters therein, or by substituting 1,! or | for
i, and/or substituting 0 for o and/or substituting $ for s.
• Cannot be same as the username, and not be the username reversed.
• Length must be between eight and 80 characters.
• Cannot end with these characters: *, ; or #.
Note
• We recommend that you note down the root password, as it cannot be retrieved.
• To change the root password, you must login as root user and execute the “passwd” command that
prompts you for a new password.
13
Password Rules for CLI admin
• Minimum password length must be six characters.
• No character in the password must be repeated more than three consecutive times.
• Must contain at least one of each - lowercase letter, uppercase letter, and number.
• Must not be same as the user name itself.
Installation Prompts
It is recommended that you know the values (beforehand) for the following parameters, because you are required to specify them at
the console prompts while configuring the virtual appliance:
• IP Address—The IP address of the virtual appliance
• IP default netmask—The default subnet mask for the IP address
• IP default gateway—The IP address of the default gateway
• Default DNS domain—The default Domain Name
• Primary nameserver—The primary name server. You may add the name server. To configure several name servers, enter y.
• Primary NTP server[time.nist.gov]—The primary NTP server. To enter a secondary NTP server, enter y at the next prompt.
Note
To configure a tertiary NTP server enter y at the next prompt, after you specify a
secondary NTP server. Prime Collaboration supports three NTP servers.
• Timezone—The timestamp that is displayed on the UI is the server time. By default, the configured timezone is UTC. For a list
of supported timezones, see Supported Timezones for Prime Collaboration.
• Username—CLI Admin user name. The user name is admin, by default. However, you can specify the user name of your choice.
• Password—CLI Admin password. This password is used to log in to CLI to check the application status and perform back up
and restore.
• IPv6 configuration- If you want to configure IPv6 when prompted, specify Y, and then enter the IPv6 address and route to
proceed. If not, you can proceed with the installation by providing your inputs for the next prompt.
• Root password—Specify a password for the root user.
Note
Root password is applicable only for Cisco Prime Collaboration Provisioning and not
applicable for Cisco Prime Collaboration Assurance.
• globaladmin password—Specify a password for the globaladmin.
Note
14
Unified Communication Manager, release 10.0 and later are supported in the Standard mode.
Installing Prime Collaboration
Prime Collaboration is delivered in two separate installable OVAs: Prime Collaboration Assurance and Prime Collaboration
Provisioning. You must install applications in the standalone mode. However, Prime Collaboration provides an option for you to
converge the Prime Collaboration Assurance and Prime Collaboration Provisioning servers using the Prime Collaboration Assurance
UI. To learn about integrating Prime Collaboration Assurance and Prime Collaboration Provisioning, see the Cisco Prime Collaboration
Assurance Guide - Advanced.
Installing Prime Collaboration entails the following:
• Installing Prime Collaboration Assurance, on page 15
• Installing Prime Collaboration Provisioning
To identify the Prime Collaboration OVA model that you have installed, log in to the Prime Collaboration using the supported browser
and click About (Licensing).
Installing Prime Collaboration Assurance
Installing Prime Collaboration Assurance encompasses Deploying and Configuring Cisco Prime Collaboration Assurance.
You can install the Prime Collaboration Assurance application, based on the OVA you downloaded:
• For small, medium, and large deployment models: you need one virtual machine only to install and configure Prime Collaboration
Assurance. To learn about configuring these deployment models, see Deploy Small, Medium, and Large Cisco Prime Collaboration
Assurance OVA.
• For very large deployment models: you must configure Prime Collaboration Assurance OVA for database and application on
separate virtual machines. To learn about configuring these deployment models, see Deploy Very Large Cisco Prime Collaboration
Assurance OVA.
Deploying and Configuring Cisco Prime Collaboration Assurance
Pre-requisites
Ensure that the requirements listed in Installation Requirements and System Requirements - Server and Client Machine Requirements
have been met.
We recommend you to install the database server first so that you have the database server IP address, which you need to enter at the
time of the application server installation.
If you are deploying the Very Large Prime Collaboration Assurance OVA with Analytics, you must raise a TAC case to obtain the
root access patch, to enable root access on the database server. The root credentials of the DB server are required during the VM
installation for the application server.
Based on the OVA you downloaded, you can deploy Prime Collaboration Assurance as follows:
• Deploy Small, Medium, and Large Cisco Prime Collaboration Assurance OVA
• Deploy Very Large Cisco Prime Collaboration Assurance OVA
After you install the Prime Collaboration Assurance OVA, you can configure the Prime Collaboration Assurance virtual appliance
as follows:
• Configure Small, Medium, and Large Cisco Prime Collaboration Assurance OVA
15
• Configuring Very Large Cisco Prime Collaboration Assurance OVA
Deploy Small, Medium, and Large Cisco Prime Collaboration Assurance OVA
Perform the following procedure to deploy Cisco Prime Collaboration Assurance small, medium, and large OVA deployment models:
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Launch your VMWare vSphere client and choose File > Deploy OVF Template.
Click Browse and navigate to the location where you saved the Cisco Prime Collaboration Assurance OVA file. Click
Next.
In the OVF Template Details window, verify the details about the OVA file, including the product name, version, and
size, then click Next.
Click Accept to accept the end-user license agreement. Click Next.
In the Name window, specify a name for the template that you are deploying. The name must be unique within the inventory
folder and can contain up to 80 characters. In the Inventory Location window, select the folder where you want to deploy
the file, and click Next.
In the Disk Format window, select Thick provisioned format to store on the virtual disks, then click Next.
In case of multiple networks during Cisco Prime Collaboration Assurance OVA deployment, ensure that the virtual machine
network you select belongs to Prime Collaboration and is reachable.
Step 7
Verify the options in the Ready to Complete window, then click Finish to start the deployment.
The deployment takes about 30 minutes to complete. Check the progress bar in the Deploying Virtual Appliance window
to monitor the task status.
Step 8
After the deployment task is complete, click Close in the confirmation message box.
The virtual appliance that you deployed appears in the left pane of the vSphere client, under the host.
As a part of the next process, follow Configure Small, Medium, and Large Cisco Prime Collaboration Assurance OVA,
on page 16.
Configure Small, Medium, and Large Cisco Prime Collaboration Assurance OVA
Perform the following procedure to configure the Prime Collaboration Assurance small, medium, and large OVA deployment models:
Procedure
Step 1
Step 2
Right-click the virtual appliance and choose Power > Power ON to start the virtual machine.
Step 3
Enter the required parameters at the console prompts. After entering each parameter, press Enter to bring up the next
parameter (see Installation Prompts). For the Installation Mode prompt, enter 1 to select Standard Prime Collaboration
Assurance, or 2 to select Advanced Prime Collaboration Assurance Evaluation. The Default value is 1.
The virtual machine reboots.
In the virtual appliance console, enter setup at the localhost login prompt.
Note
16
Time zone—The timestamp that is displayed on the UI is the server time. By default, the configured time zone
is UTC. For a list of supported time zones, see Supported Timezones for Prime Collaboration
Step 4
Step 5
Step 6
If you have selected the Advanced Prime Collaboration Assurance Evaluation option, you can select either the Enterprise
mode or Managed Service Provider (MSP) mode of deployment. Enter E to deploy Prime Collaboration Assurance in the
Enterprise mode or M to deploy in the MSP mode.
Each mode provides a different customer view option. For more information, see chapter Overview of Cisco Prime
Collaboration Assurance in the Cisco Prime Collaboration Assurance Guide – Advanced.
Note
If you have selected the Standard Prime Collaboration Assurance option, it is directly deployed in the Enterprise
mode.
After you finish the installation (when you see the login prompt in the console), wait for approximately 20 minutes for the
Prime Collaboration Assurance processes to be listed on the console.
Log in to the Prime Collaboration Assurance server to verify the installation. See How to verify the Cisco Prime Collaboration
Assurance installation (for advanced and standard modes)? in Troubleshooting Cisco Prime Collaboration.
Deploy Very Large Cisco Prime Collaboration Assurance OVA
Perform the following procedure to deploy Prime Collaboration Assurance very large OVA deployment model.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Launch your VMWare vSphere client and choose File > Deploy OVF Template.
Click Browse and navigate to the location where you saved the Prime Collaboration Assurance OVA file. Click Next.
In the OVF Template Details window, verify the details about the OVA file, including the product name, version, and
size, and then click Next.
Click Accept to accept the end-user license agreement. Click Next.
In the Name window, specify a name for the template that you are deploying. The name must be unique within the inventory
folder and can contain up to 80 characters. In the Inventory Location window, select the folder where you want to deploy
the file and click Next.
If you choose to enable Prime Collaboration Analytics in very large OVA deployment of Prime Collaboration Assurance,
you would require two virtual machines - database and application. We recommend you to install the database server first
so that you have the database server IP address, which you need to enter at the time of the application server
(Assurance/Analytics OVA) installation.
Configure the database server before you configure the application server. To configure the database server:
a) In the Host / Cluster window, select the Host or Cluster on which you want to run the deployed template and click
Next.
b) In the Storage window, select a destination for the virtual machine files and click Next.
c) In the Disk Format window, select the Thick Provision Lazy Zeroed format to store on the virtual disks, then click
Next.
In case of multiple networks during Prime Collaboration Assurance OVA deployment, ensure that the virtual machine
network you select belongs to Prime Collaboration and is reachable.
d) Verify the options in the Ready to Complete window, then click Finish to start the deployment.
The deployment takes about 30 minutes to complete. Check the progress bar in the Deploying Virtual Appliance
window to monitor the task status.
e) After the deployment task is complete, click Close in the confirmation message box. The virtual appliance that you
deployed appears in the left pane of the vSphere client, under the host.
f) (Optional) Before you proceed with configuring Prime Collaboration Assurance, right-click the database server and
select Edit Settings to change the server configurations. The recommended CPU for database server configuration is
8 and Memory is 16 GB.
17
If you reduce the CPU to 8, from the default value of 24, you should also reduce the corresponding CPU Reservation
frequency to 16 Ghz from the default value of 48 Ghz.
To configure the application server:
a) In the Disk Format window, select the Thick Provision Lazy Zeroed format to store on the virtual disks, then click
Next.
In case of multiple networks during Prime Collaboration Assurance OVA deployment, ensure that the virtual machine
network you select belongs to Prime Collaboration and is reachable.
Note
b) In the Network Mapping page, select a network and click Next.
c) Verify the options in the Ready to Complete window, then click Finish to start the deployment.
The deployment takes about 30 minutes to complete. Check the progress bar in the Deploying Virtual Appliance
window to monitor the task status.
d) After the deployment task is complete, click Close in the confirmation message box. The virtual appliance that you
deployed appears in the left pane of the vSphere client, under the host.
As a part of the next process, follow Configuring Very Large Cisco Prime Collaboration Assurance OVA, on page 18.
Configuring Very Large Cisco Prime Collaboration Assurance OVA
Following is the procedure to configure the Prime Collaboration Assurance very large OVA deployment model.
Procedure
Step 1
Step 2
Right-click the virtual appliance and choose Power > Power ON to start the virtual machine.
Step 3
Enter the required parameters at the console prompts. After entering each parameter, press Enter to bring up the next
parameter (see Installation Prompts). For the Installation Mode prompt, enter 1 to select Standard Prime Collaboration
Assurance, or 2 to select Advanced Prime Collaboration Assurance Evaluation. The default value is 1.
The virtual machine reboots.
In the virtual appliance console, enter setup at the localhost login prompt.
Time zone—The timestamp that is displayed on the UI is the server time. By default, the configured time zone
is UTC. For a list of supported time zones, see Supported Timezones for Prime Collaboration.
If you have selected the Advanced Prime Collaboration Assurance Evaluation option, you can select either the Enterprise
mode or the Managed Service Provider (MSP) mode of deployment. Enter E to deploy Prime Collaboration Assurance in
the Enterprise mode or M to deploy it in the MSP mode.
Each mode provides a different customer view option. For more information, see section "Overview of Cisco Prime
Collaboration - Assurance" in the Cisco Prime Collaboration Assurance Guide – Advanced.
Note
If you have selected the Standard Prime Collaboration Assurance option, it is directly deployed in the Enterprise
mode.
If you have downloaded the very large OVA deployment model, you are prompted to specify the type of server that must
be configured.
Note
You can choose to enable Prime Collaboration Assurance only or both Prime Collaboration Assurance and Prime
Collaboration Analytics. If you choose to enable Prime Collaboration Analytics, you need to deploy the database
server before you deploy the application server. See Deploying and Configuring Cisco Prime Collaboration
Assurance.
a) Enter y to configure the server as an analytics database server.
b) After the analytics database server configuration, you are prompted to enter the analytics database server IP address.
c) Enter y and enter the database server IP address to complete the Prime Collaboration Assurance and Prime Collaboration
Analytics installation.
Note
Step 4
Step 5
18
Note
If you enter n in the server configuration prompt, you can install Prime Collaboration Analytics at a later point
in time using the steps displayed in the prompt. .
Step 6
After you finish the installation (when you see the login prompt in the console), wait for approximately 20 minutes for the
Prime Collaboration Assurance processes to be listed on the console.
Step 7
Log in to the Prime Collaboration Assurance server to verify the installation. See the “How to verify the Cisco Prime
Collaboration Assurance Standard installation” and “How to verify the Cisco Prime Collaboration Assurance Advanced
installation” sections in Troubleshooting Cisco Prime Collaboration.
To enable or disable Prime Collaboration Analytics after the Prime Collaboration Assurance Advanced installation, see
the Cisco Prime Collaboration Analytics Guide.
Managing 15 or More Unified CM Nodes
If you have deployed Prime Collaboration Assurance 10.5.1, and you have more than 15 nodes in a Unified Communications manager
cluster, you must increase the vRAM by 2 GB for the Prime Collaboration server and perform the following the steps :
Procedure
Step 1
Step 2
Step 3
Step 4
Log in to the Prime Collaboration Assurance server with the administrator privilege.
Open a new tab in browser and enter the URL this link
https://<pc-server-ip>/emsam/applications/emsam/PCDiagnostics/SystemProcessScript.jsp. Where, pc-service-ip is the
Prime Collaboration Assurance server IP address.
Choose updateGpfMemForMegaCluster.sh from the drop-down list and click Submit.
Login as admin user to the Prime Collaboration Assurance server and stop the Prime Collaboration Assurance server using
the following command:
application stop cpcm
Step 5
Step 6
Step 7
After the application is stopped, power off the PCA Virtual Machine in VMWare/Esxi.
Allocate extra 2GB RAM to PCA Virtual Machine and power it ON.
Wait for approximately 30 minutes for the PCA server and all the process to be booted up and running.
Installing Prime Collaboration Provisioning
Prime Collaboration is delivered in two separate installable OVAs- Prime Collaboration Assurance and Prime Collaboration
Provisioning. During installation, you must install applications in a standalone mode.
Installing Prime Collaboration Provisioning encompasses deploying the Prime Collaboration Provisioning virtual appliance, configuring
the Prime Collaboration Provisioning virtual appliance, and running the touchless installation.
Deploy and Configure Cisco Prime Collaboration Provisioning
You can install the Cisco Prime Collaboration Provisioning application, based on the OVA file that you have downloaded:
• For small and medium deployment models, you need one virtual machine only to install and configure Cisco Prime Collaboration
Provisioning. To learn about configuring these deployment models, see Configure the Small and Medium Cisco Prime
Collaboration Provisioning OVA, on page 20
19
• For large and very large deployment models, configure the Cisco Prime Collaboration Provisioning OVA file for database and
application on separate virtual machines. To learn about configuring these deployment models, see Configure the Large and
Very Large Cisco Prime Collaboration Provisioning OVA, on page 21.
After you deploy the Cisco Prime Collaboration Provisioning OVA file, configure the virtual appliance.
Based on the OVA file you have downloaded, you can configure Cisco Prime Collaboration Provisioning virtual appliance as follows:
• Configure the Small and Medium Cisco Prime Collaboration Provisioning OVA, on page 20
• Configure the Large and Very Large Cisco Prime Collaboration Provisioning OVA, on page 21
Deploy Cisco Prime Collaboration Provisioning OVA
Before You Begin
Ensure that requirements listed in Installation Requirements, on page 9 and System Requirements - Server and Client Machine
Requirements, on page 10 have been met.
Procedure
Step 1
Step 2
Launch VMware vSphere Client and select File > Deploy OVF Template.
In the Deploy OVF Template window, click Deploy from file.
Step 3
Click Browse and navigate to the location where you have saved the Cisco Prime Collaboration Provisioning OVA file.
Click Next.
In the OVF Template Details window, verify the details about the OVA file, including the product name, version, and
the size, and then click Next.
Click Accept to accept the end-user license agreement. Click Next.
In the Name and Location window, specify a name and location for the template that you are deploying. The name must
be unique within the inventory folder and can contain up to 80 characters. Click Next.
In the Disk Format window, select Thick provisioned format to store on the virtual disks, and then click Next.
Step 4
Step 5
Step 6
Step 7
Step 8
Verify the options in the Ready to Complete window, and then click Finish to start the deployment.
The deployment takes about 30 minutes to complete. Check the progress bar in the Deploying Virtual Appliance window
to monitor the task status.
Step 9
Click Close.
The virtual appliance that you deployed appears in the left pane of the vSphere Client, under the host.
Configure the Small and Medium Cisco Prime Collaboration Provisioning OVA
Procedure
Step 1
Step 2
Turn on the virtual machine by right-clicking the virtual appliance and choosing Power > Power On.
In the virtual appliance console, enter setup at the localhost login prompt.
Step 3
Enter the required parameters at the console prompts. After entering each parameter, press enter to bring up the next
parameter. (see Installation Requirements, on page 9.) For the Installation Mode prompt, enter 1 to select Standard Cisco
Prime Collaboration Provisioning, or enter 2 to select Advanced Cisco Prime Collaboration Provisioning (with a 60-day
evaluation of advanced features). The default value is 1.
20
Note
Step 4
Step 5
Time zone—When you are prompted to enter a time zone for the Cisco Prime Collaboration Provisioning server,
specify the default time zone (UTC). Ensure that you specify the same time zone in the server and in the Cisco
Prime Collaboration Provisioning user interface.
You can use SSH (root login) to change the time zone after you install the Cisco Prime Collaboration Provisioning
server. For details see the Configuring Prime Collaboration Provisioning Server Time Zone section in Cisco Prime
Collaboration Provisioning Guide. For a list of supported time zones, see Supported Timezones for Prime
Collaboration.
After you finish the installation (when you see the login prompt in console), wait approximately 10 minutes for the Cisco
Prime Collaboration Provisioning processes to be listed on the console and then log in to the Cisco Prime Collaboration
Provisioning user interface.
Log in to Cisco Prime Collaboration Provisioning server to verify the installation. See Verify the Cisco Prime Collaboration
Provisioning Installation (for Advanced or Standard Mode)
Configure the Large and Very Large Cisco Prime Collaboration Provisioning OVA
Procedure
Step 1
Step 2
Step 3
Turn on the virtual machine by right-clicking the virtual appliance and choosing Power > Power On.
In the virtual appliance console, enter setup at the localhost login prompt.
Enter the required parameters at the console prompts. After entering each parameter, press enter to bring up the next
parameter (see Installation Prompts, on page 14). The virtual machine reboots.
Note
Time zone—When you are prompted to enter a time zone for the Cisco Prime Collaboration Provisioning server,
specify the default time zone (UTC).
You can use SSH to change the time zone after you install the Cisco Prime Collaboration Provisioning server;
the time stamp that is displayed on the UI is the server time. For details on changing the time zone, see Configuring
Prime Collaboration Provisioning Server Time Zone section in Cisco Prime Collaboration Provisioning Guide.You
must use the same time zone for Cisco Prime Collaboration Assurance and Cisco Prime Collaboration Provisioning
servers in converged mode.
Step 4
For a list of supported time zones, see Supported Timezones for Prime Collaboration.
If you have downloaded a large or a very large deployment model (more than 20,000 phones), you are prompted to enter
the type of server to be configured.
Configure the database server before you configure the application server.
Configure the database server as follows:
a) Choose option 1 to configure the current server as a database server.
b) Enter the IP address of the application server that is to be deployed next. The virtual machine reboots.
Configure the application server as follows:
a) Deploy the application server. See Deploy Cisco Prime Collaboration Provisioning OVA, on page 20.
b) Configure the application server, following Steps 1 to 3 .
c) Choose option 2 to configure the current server as an application server.
21
d) When you are prompted, enter the IP address of the database server that you have already configured. The virtual
machine reboots.
Step 5
Step 6
After you finish the installation (when you see the login prompt in the console), wait approximately 10 minutes for the
Cisco Prime Collaboration Provisioning processes to be listed on the console, and then log in to the Cisco Prime Collaboration
Provisioning UI.
Log in to Cisco Prime Collaboration Provisioning server to verify the installation. See Verify the Cisco Prime Collaboration
Provisioning Installation (for Advanced or Standard Mode).
Getting Started
You can invoke Prime Collaboration using the client browser.
To log in to Prime Collaboration:
Procedure
Step 1
Open a browser session from your machine.
See the System Requirements section in the Cisco Prime Collaboration Quick Start Guide for information about supported
browsers.
Step 2
Enter the following: https://<IP_address_of_Prime_Collaboration_application>
HTTPS has been enabled by default for Prime Collaboration. You may use either the IP address or the hostname of the
application. If you have configured DNS, we recommend that you use the hostname.
Based on the browser you are using, one of the following appears:
• In Windows Internet Explorer, the Certificate Error: Navigation Blocked window.
• In Mozilla Firefox, the Untrusted Connection window.
These windows appear because Prime Collaboration uses a self-signed certificate. Prime Collaboration is shipped with
self-signed certificate, which is valid for five years.
Step 3
Step 4
Remove the SSL certificate warning. See "Removing SSL Certificate Warning" in Troubleshooting Cisco Prime
Collaboration wiki.
In the login page, you must log in as globaladmin, using the same credentials that you specified during the configuration.
The Prime Collaboration landing page appears along with the Getting Started popup, where you can click the links listed
under System Setup and Manage Network to configure the Prime Collaboration server.
Note
If you have purchased Prime Collaboration Provisioning, you can integrate Prime Collaboration Provisioning
with Prime Collaboration Assurance using the Prime Collaboration Assurance UI. See the Integrating Prime
Collaboration Servers section in the Cisco Prime Collaboration Assurance Guide - Advanced
Get Started with Cisco Prime Collaboration Assurance
After you install Cisco Prime Collaboration Assurance, you must perform the tasks listed in the following table:
22
Task and Description
Navigation in Cisco Prime Collaboration Assurance Document to be referred
Application
Step 1
Add a new license file.
This step is applicable only if
you have purchased Assurance
Advanced and/or Analytics
license.
Administration > License Management
Cisco Prime Collaboration
Assurance Guide Advanced
Step 2
Manage Users and Roles
Add a new user
Administration > User Management
Cisco Prime Collaboration
Assurance Guide Advanced
Step 3
Define credentials.
Enter the required device
credentials to manage devices in
Cisco Prime Collaboration. For
more details, see Setting up
Devices for Prime Collaboration.
In Advanced mode, Operate > Device Work
Center > Auto Discovery > Manage Credentials
In Standard mode, Operate > Device Work Center
> Current Inventory
Cisco Prime Collaboration
Assurance Guide Advanced
Standard- Cisco Prime
Collaboration Assurance
Guide - Standard
Step 4
Standard mode
Operate > Device Work Center > Current
Inventory
Cisco Prime Collaboration
Assurance Guide Advanced
• Discover Cisco Unified
Communications Manager
(including Cisco Unified
IM and Presence)10.x and
Cisco Unity Connection
10.x applications.
• Discover Cisco TMS
• Discover Cisco
Expressway
In standard mode,
CTS-Manager
discovery is not
applicable.
The Cisco Expressway, Cisco
MCU, Cisco Profile and Codec,
default gateway, and switches
are discovered along with Cisco
TMS.
Note
Cisco TelePresence Conductor
is not auto discovered through
TMS. The Cisco TelePresence
Conductor need to be discovered
separately.
23
Task and Description
Navigation in Cisco Prime Collaboration Assurance Document to be referred
Application
Operate > Device Work Center > Auto Discovery Cisco Prime Collaboration
> Devices Discovery
Assurance Guide Advanced
24
Task and Description
Navigation in Cisco Prime Collaboration Assurance Document to be referred
Application
Advanced mode
• Discover CTS-Manager
• Discover Cisco TMS
• Discover CUCM
• Discover Cisco
Expressway
• Discover VCS
• Discover Expressway-Core
• Discover CVP OAMP
The Cisco Unified CM, Cisco
TelePresence Multipoint Switch,
Cisco TelePresence System,
default gateway, and switches
are discovered along with
CTS-Manager.
The Cisco Expressway, Cisco
MCU, Cisco Profile and Codec,
default gateway, and switches
are discovered along with Cisco
TMS.
Cisco TelePresence Conductor
is not auto discovered through
CTS-Manager/TMS. The Cisco
TelePresence Conductor need to
be discovered separately.
The CVP Call Server, Reporting
Server, VXML Server, Cisco
Unified IC, Cisco Unified CCE
(ICM), Cisco Packaged Contact
Center Enterprise (PCCE),
Gateways (IOS and VXML) also
get discovered along with CVP
OAMP, provided they have been
added in CVP OAMP.
The other Contact Center
Assurance devices, such as
MediaSence, Finesse, and so on
get discovered only if you have
added the devices to Cisco Prime
Collaboration Assurance
Advanced.
CVP OAMP discovery
25
Task and Description
Note
Navigation in Cisco Prime Collaboration Assurance Document to be referred
Application
is applicable only in the
Enterprise mode. To
discover Contact Center
Assurance devices in the
MSP mode, you need to
manually add the
devices to Cisco Prime
Collaboration Assurance
Advanced.
Step 5
Verify Inventory
Operate > Device Work Center
Note
This step is applicable
only if you have
purchased Advanced
and/or Analytics
license.
Verify whether all discovered
devices are in the Managed state.
Cisco Prime Collaboration
Assurance Guide Advanced
Step 6
Import Sessions
Operate > Diagnose > Session Diagnostics
Note
This step is applicable
only if you have
purchased Advanced
and/or Analytics
license.
Import the video collaboration
sessions from CTS-Manager,
Cisco TMS, and Cisco
TelePresence Multipoint Switch
to monitor the sessions.
To periodically import sessions
from CTS-Manager, Cisco TMS,
and Cisco TelePresence
Multipoint Switch, define the
polling interval based on your
business needs, using Operate
> Diagnose > Session
Diagnostics > Import Session .
Cisco Prime Collaboration
Assurance Guide Advanced
26
Task and Description
Step 7
Navigation in Cisco Prime Collaboration Assurance Document to be referred
Application
Verify Sessions
Operate > Diagnose > Session Diagnostics
Note
This step is applicable
only if you have
purchased Advanced
and/or Analytics
license.
Verify whether all session details
have been imported from
CTS-Manager, Cisco TMS, and
Cisco TelePresence Multipoint
Switch.
Cisco Prime Collaboration
Assurance Guide Advanced
Cisco Prime Collaboration
collects scheduled sessions data
for five days (for the past one
day, for the current day, and for
three days ahead).
Get Started with Cisco Prime Collaboration Provisioning
After you install Cisco Prime Collaboration Provisioning, perform the tasks listed in the following table:
27
Task and Description
Step 1
Navigation in Cisco Prime Collaboration
Provisioning Application
Section or chapter to be
referred in the Cisco Prime
Collaboration Provisioning
Guide - Standard and
Advanced, 10.5 and 10.5.1
(Optional if you are evaluating the Administration > License Management Setting Up the Server
product) Register a new license file. We recommend that you add a license file
through the user interface. In case of a
evaluation license expiry, you can register
the new license file, as follows:
1 Log in as root through SFTP.
2 Copy the license file to the
opt/cupm/license directory on
the Provisioning server.
The system validates the license file and
updates the license. The updated
licensing information appears on the
License Status Information window
(Administration > License
Management).
Note
Step 2
Add, configure, and synchronize
call processors and message
processors.
If the license status is not
refreshed after a few minutes,
manually refresh the License
Management window to view
the updated license status.
Design > Infrastructure Setup
Managing Devices
Infrastructure Setup > Getting Started
Wizard
Infrastructure Setup > Infrastructure
Configuration
Step 3
Set up domain deployment:
• Create domains and assign call
and message processors
• Create service areas
• Configure rules
• Synchronize domain
28
Design > User Provisioning Setup
Managing Domains and
Service Areas
Synchronizing Processors,
Users, and Domains
Managing Users
Step 4
Task and Description
Navigation in Cisco Prime Collaboration
Provisioning Application
Section or chapter to be
referred in the Cisco Prime
Collaboration Provisioning
Guide - Standard and
Advanced, 10.5 and 10.5.1
Create and deploy templates to
configure Cisco Unified
Communication Manager or
infrastructure configuration.
Design > User Provisioning Setup, or
Configuring Templates in
Provisioning
Deploy > Infrastructure Configuration
User Provisioning, or
Infrastructure Setup > Configuration
Template
Step 5
Assign user roles to a service area. Deploy > User Provisioning > Add
Managing Users
Provisioning Setup > Domain > Service
Area > Edit
Step 6
Add a new user.
Deploy > User Provisioning > Add
Managing Users
User Provisioning > Add
Step 7
Provision user services.
Deploy > User Provisioning
Managing Orders
User Provisioning
Note
After installation, you can integrate Cisco Prime Collaboration Provisioning application with Cisco Prime
Collaboration Assurance using the Cisco Prime Collaboration Assurance UI. To learn how to integrate
Cisco Prime Collaboration Provisioning with Cisco Prime Collaboration Assurance, see Integrating Cisco
Prime Collaboration Servers chapter in the Cisco Prime Collaboration Assurance Guide - Advanced .
Quick Access to System Setup, Manage Network, and License
Click the Toggle Navigation icon
on the Cisco Prime Collaboration page to view a list of dashlets and reports. You can view
indexes, set favorites, and use the search option in the same menu. The dashlets allow you to perform initial configuration and check
the license details of the Prime Collaboration server. You can click the pin icon at the top left to hide or display the left pane. Click
on Getting Started to view the Getting Started page where you can click links listed under System Setup, Manage Network, and
License to perform initial configuration and check the license details of the Prime Collaboration server.
See About details for a quick view of some of the Prime Collaboration Assurance and/or Prime Collaboration Provisioning system
information. See Cisco Prime Collaboration Assurance Guide - Advanced.
User Interface
The following table lists the menu items that are displayed on the Prime Collaboration Assurance and Prime Collaboration Provisioning
user interface:
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Prime Collaboration Assurance Standard
Prime Collaboration Assurance Advanced
Prime Collaboration Provisioning Standard and Advanced
Home
Home
Home
Operate
Operate
Design
Administration
Analyze
Deploy
Report
Reports
Administration
Administration
Note
The session timeout occurs if there is no activity for 25 minutes.
Uninstalling Prime Collaboration
To uninstall Prime Collaboration applications:.
Note
Before you uninstall Prime Collaboration Assurance, ensure that you delete all the node-to-node tests
from the application. If you do not delete these tests, they will continue to run on the router.
Procedure
Step 1
Step 2
Step 3
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Log in to the vSphere client and connect to the ESXi server that is running the virtual appliance that you want to uninstall.
Right-click the application and choose Power > Shut Down Guest (or choose Power Off).
Right-click the application and choose Delete from disk in the Confirm Delete window.
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topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional
and coincidental.
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