Cisco SocialMiner Release Notes, Release 10.5(1)
First Published: June 04, 2014
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CONTENTS
CHAPTER 1
What's New in SocialMiner Release 10.5(1) 1
Chat Transcript Download 1
RTMT Log Collection 1
Search for Contact by Contact ID 2
Default to SSL for External Server Configurations 2
Serviceability API Additions 2
Internet Explorer Support 3
ESXi Support 3
Multi-session Chat for Unified Contact Center Express 3
CHAPTER 2
Caveats for Open, Resolved, and Closed Defects 5
CHAPTER 3
Bug Search Tool 7
Cisco SocialMiner Release Notes, Release 10.5(1)
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Contents
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CHAPTER
1
What's New in SocialMiner Release 10.5(1)
The following sections describe new features and enhancements for SocialMiner Release 10.5(1).
• Chat Transcript Download, page 1
• RTMT Log Collection, page 1
• Search for Contact by Contact ID, page 2
• Default to SSL for External Server Configurations, page 2
• Serviceability API Additions, page 2
• Internet Explorer Support, page 3
• ESXi Support, page 3
• Multi-session Chat for Unified Contact Center Express, page 3
Chat Transcript Download
SocialMiner Release 10.5(1) provides a chat transcript download option. On the customer side of the chat
user interface, when the customer clicks End to end the chat, an option to download the chat transcript as a
PDF appears. If the agent ends the chat and the customer is alone in the chat room, the option also appears.
The customer can click Yes to download the transcript or No to cancel the download.
Two new REST APIs have been implemented that can be used to download the chat transcript while the chat
session is in progress. The transcripts can be downloaded in XML or PDF format. For more information about
these APIs, see the SocialMiner Developer Guide, Release 10.5(1), which is available on Cisco Devnet:
https://developer.cisco.com/site/collaboration/contact-center/socialminer/documentation/
RTMT Log Collection
SocialMiner Release 10.5(1) supports using the Real-Time Monitoring Tool (RTMT) to collect logs.
SocialMiner supports both manual and scheduled log collection.
You can use RTMT to collect logs for the following SocialMiner services:
• SocialMiner Datastore Service
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What's New in SocialMiner Release 10.5(1)
Search for Contact by Contact ID
• SocialMiner Indexer Service
• SocialMiner Migration
• SocialMiner ORM Service
• SocialMiner Public REST API
• SocialMiner REST API
• SocialMiner Runtime Service
• SocialMiner XMPP Server Service
Search for Contact by Contact ID
SocialMiner Release 10.5(1) introduces the ability to search for a social contact using the contact ID.
The Social Contact GET Transcript API now returns an <id> field in response payload. This field contains
the ID of the chat contact to which the transcript belongs. You can use the contact ID to search for the contact
using the Search API or the SocialMiner user interface.
The field name for the contact ID is de.id. The value for de.id is upper case and case-sensitive.
Default to SSL for External Server Configurations
The SocialMiner administration interface now defaults to SSL for external server configurations. The
Administration tab in the SocialMiner user interface contains the following changes:
• System Administration panel:
◦Active Directory: The Use SSL check box is now checked by default.
◦Mail Notification Server: The Use SSL/TLS check box is now checked by default. The default
Mail Server Port is 465.
The changes to these settings apply only to fresh installations of SocialMiner or upgrades if the settings
were not previously configured. If you upgrade from a previous release, the settings you have already
configured are preserved.
• Manage Notifications panel:
◦HTTP notifications: When you add a new HTTP notification, the Verify SSL certificates check
box is now checked by default.
These changes apply only to new notifications. If you upgrade from a previous release, any notification
settings you have previously configured are preserved.
Serviceability API Additions
The Serviceability API parameter serviceStates now includes the state of the ActiveMQ JMS server.
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What's New in SocialMiner Release 10.5(1)
Internet Explorer Support
Internet Explorer Support
SocialMiner Release 10.5(1) now supports Internet Explorer 9.0 and 11.0.
Internet Explorer 8.0 is no longer supported.
Note
The Cisco Unified Operating System Administration page, which is available from the SocialMiner user
interface (Administration tab > Platform Administration), does not support Internet Explorer 11.0.
ESXi Support
SocialMiner Release 10.5(1) supports ESXi 5.1 and 5.5. ESXi 5.0 is no longer supported.
Multi-session Chat for Unified Contact Center Express
SocialMiner Release 10.5(1) provides Multi-session Chat for Unified Contact Center Express (Unified CCX).
A new reply template (Cisco Multi-session Chat) is available in the SocialMiner user interface. However, you
cannot use this reply template in a stand-alone SocialMiner environment.
Multi-session Chat requires SocialMiner integration with Unified CCX and is delivered via Cisco Finesse.
For more information about Multi-Session Chat, refer to your Unified CCX documentation.
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What's New in SocialMiner Release 10.5(1)
Multi-session Chat for Unified Contact Center Express
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CHAPTER
2
Caveats for Open, Resolved, and Closed Defects
Cisco SocialMiner Release Notes include tables that list all open, resolved (those that have been fixed since
the last release), and closed defects of the following severity levels:
• Severity level 1 or 2
• Severity level 3 (if found by customer use)
Open Defects in this Release
This release has no open severity 1, severity 2, or customer-found severity 3 defects.
Resolved Defects in this Release
Identifier
Severity
Headline
CSCuo07102
2
Unable to push social contact in SocialMiner
CSCun84924
3
SocialMiner Distributed denial-of-service vulnerability
on NTP server
CSCun95929
3
System not able to process new incoming social
contacts
CSCuo30364
3
After changing administrator username, user no longer
sees admin tab
CSCuo30473
3
Facebook Fan Page feed shows status as "Unknown
Error"
CSCuo92799
3
Password with special character is not working.
CSCuo95524
3
Unable to reply to or like/unlike a Facebook post via
SocialMiner
Cisco SocialMiner Release Notes, Release 10.5(1)
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Caveats for Open, Resolved, and Closed Defects
Closed Defects in this Release
Identifier
Severity
Headline
CSCum59114
3
Login page doesn't load when "SocialMiner XMPP
Server" service is down
CSCuo38938
3
Chat transcript text order does not match chat window
CSCuo91069
3
Notifications fail when SSL verification is turned ON
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CHAPTER
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Bug Search Tool
If you have an account with Cisco.com, you can use the Bug Search tool to find caveats of any severity for
any release.
Access the Bug Search tool at https://www.cisco.com/cisco/psn/bssprt/bss. Enter the bug identifier in the
search box and press return or click Search.
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Bug Search Tool
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