Packaged Contact Center Enterprise 10.0(2) Release Notes
Packaged Contact Center Enterprise 10.0(2) Release Notes 2
Introduction to Packaged Contact Center Enterprise Release 10.0(2) 2
Caveats 2
Documentation Feedback 5
Revised: September 30, 2014,
Packaged Contact Center Enterprise 10.0(2) Release Notes
Introduction to Packaged Contact Center Enterprise Release 10.0(2)
Packaged CCE Release 10.0(2) is a maintenance release. There are no new or updated features associated with this release. Caveats
associated with this release are located in the section Caveats, on page 2.
Current end-user documentation is located on the Cisco.com Web page for Packaged CCE: http://www.cisco.com/en/US/products/
ps12586/tsd_products_support_series_home.html. You can also open release notes for prior versions of Packaged CCE from that
page.
Caveats
Bug Search Tool
If you have an account with Cisco.com, you can use the Bug Search tool to find caveats of any severity for any release. Access the
Bug Search Tool at https://www.cisco.com/cisco/psn/bssprt/bss. Enter the bug identifier in the search box and press Enter or click
Search.
Open Caveats
There are no open caveats for this release.
Resolved Caveats
This section contains a list of resolved caveats (those that have been fixed since the last maintenance release).
Identifier
Severity
Component
Headline
CSCun25241
1
web.setup
UCCE Apache Struts 2 Command Execution Vulnerability
CSCul07991
2
web.config.ui
Supervisor has no access to CCE Admin tool due to fix in 9.0.4
CSCul52657
2
pg.opc
OPC assert while updating agent configuration
CSCul83669
2
pg.opc
OPC crash due to getting a queued event for a call which was
cleared
CSCum55458
2
outbound
SIP Dialer receives 480 Temporarily Not Available leading to
memory leak
CSCum58022
2
serviceability.snmp
Status information is not reflecting properly in
CONTACT-CENTER-APPS-MIB
CSCum61972
2
db.logger
Chinese/Russian chars lost in db when starting services after
upgrade
CSCum74365
2
serviceability.snmp
cccaroutertable of CISCO-CONTACT-CENTER-APPS-MIB
returning wrong info
2
Identifier
Severity
Component
Headline
CSCum87751
2
serviceability.snmp
Diagnostic framework stops returning CCE performance
counter info
CSCun13065
2
serviceability.snmp
MIB not updating Pim status correctly in PimTable
CSCuo34176
2
outbound
Dialer asserts during personal call back load
CSCuo58829
2
tools
EMS / tracing doesn't work for some tools
CSCuo59447
2
db.logger
baImport fails to successfully process dialing list from table
CSCuo67394
2
outbound
Agents in idle state for some campaigns for unexpectedly long
idle time
CSCuo67412
2
outbound
SIP Dialer asserts due to CTI failed events
CSCuo69603
2
outbound
SIP Dialer asserts if 200 OK is Missed
CSCuo78770
2
outbound
SIP Dialer Exception after SIP Refer Reject/Timeout
CSCuo78834
2
outbound
BA Import process exit due to exception
CSCup13112
2
outbound
Dialer Stuck Port handling sometimes causes Dialer exit
CSCup33683
2
outbound
SIP throttle dialer crash observed during outbound load with
PCB
CSCup34977
2
outbound
Dialer timing issue causes issues with wrap-up
CSCup44715
2
router
Call variables are not evaluated correctly when executing steps
for PQ
CSCuo21155
2
serviceability.snmp
CISCO-CONTACT-CENTER-APPS MIB not responding in
performance setups
CSCup96363
2
outbound
UCCE Dialer Crashes after agent disconnects preview
reservation call
CSCui98226
3
outbound
Personal Callback stuck in Call Status 'A' with Call Result '0'
CSCum03603
3
pg.opc
Negative TalkOtherTime value reported
CSCum25145
3
outbound
SIP Dialer 9.0 sends "BYE" before the CPA 2nd update form
Voice Gateway
CSCum25280
3
pg.vru
MIS process to gracefully handle the out of range extension
limit
CSCum68965
3
outbound
Append mode affected after UCCE upgrade due to a SQL
syntax change
CSCun25262
3
serviceability.snmp
UCCE Directory Traversal
CSCun42350
3
router
Precision Queue not routing appropriately because agent is not
part of PQ
CSCun70811
3
router
ICM SNMP MiBs shows the same value for CallsInQueue and
CallsInProgress
3
Identifier
Severity
Component
Headline
CSCun70949
3
pg.opc
t_Peripheral_Real_Time table is not updating CallsOfferedHalf
CSCun92195
3
cg.ctiserver
Active Call Count in Portico not showing accurate number
CSCuo38950
3
cg.ctiserver
CTI Server Agent Configuration Change Event has error
CSCuo40554
3
pg.opc
Call Duration is not taking into consideration NetQTime
CSCuo44847
3
router
Router crashes when a dialed number is deleted
CSCuo51951
3
pg.cucm
Error (Unable to perform operation. Error Code: CTI-78 while
transfer
CSCuo60764
3
scripteditor
TCD and Script Editor numbers will be different when call
types change
CSCuo75796
3
oubound
Callback records marked by dialer with code 25 are not being
dialed back
CSCuo78811
3
oubound
Campaign Manager Exception after Import
CSCuo83652
3
oubound
Agent doesn't go to wrap up for outbound call
CSCup27350
3
router
Incorrect values for ServiceLevelTo5 real time field for
Precision Queue
CSCup40044
3
pg.opc
OPC logs in agent in skill groups which were removed from
configuration
CSCup44276
3
router
ServiceLevelTo5 field in Skill Group RT table does not reset
to 0
CSCup45473
3
pg.opc
Digits Dialed showing NULL after warm transfer in Child
TCD
CSCup77765
3
pg.opc
OPC overrides the calling number once 2nd transfer to Queue
CSCup86899
3
outbound
Dialer retires PCB record with call result 25
CSCuq22502
3
db.logger
Persistent variables not retained after exit_router
CSCsz74968
3
pg.opc
OPC not clearing the INTERRUPT_ADVISORY state
CSCtr26877
3
ctios.client
CTI OS client uninstall fails with an error
CSCul55914
3
web.config.ui
PQ gadget throws unclear error message when saving PQ with
no steps
CSCul94708
3
ctios.client
The CTIOS AllCalls.exe won't run on Win7 with CTIOS
Toolkit v 9.0(4)
CSCum29818
3
ctios.client
User password is unencrypted in the CTI OS client logs
CSCum35350
3
ctios.server
CTIOS 10.0.2 patch installer fails to unregister
CTIOSPerfmonObjectDLL
CSCum35363
3
ctios.server
CTIOS 10.0.2 setw2k8permissions.bat fails giving access to
icm\CTIOS_bin
4
Identifier
Severity
Component
Headline
CSCum68711
3
outbound
Campaign Manager generates a mini dump
CSCum94358
3
documentation
Corrected PG fail over mechanism description in Design Guide
CSCun66241
3
ctios.server
Supervisor losing Queue Statistics if last agent in Team logs
out
CSCun80527
3
ctios.server
Peripheral ID is not updated properly in CTIOS server setup
CSCun94928
3
pg.opc
Agent Desktops greys out
CSCup76084
3
reporting
PQ Interval report reports a single call multiple times
CSCuq02801
3
pg.cucm
CCE Agent receives call when exiting wrap-up state placing
a call
CSCuq22838
3
db.logger
Termination_Call_Detail StartDateTimeUTC column is local
time not UTC
CSCuq50705
3
scripteditor
Launching ISE keeps asking to upgrade to new version
CSCuq54519
3
pg.cucm
Supervisor Assist request Timeout when Supervisor Agent not
available
CSCuq57042
3
pg.cucm
Wrong reason code after 2nd internal call when wrap-up
enabled
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