Release Notes for Cisco Unified Contact Center Enterprise & Hosted
Release 9.0(3)
First Published: March 29, 2013
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CONTENTS
CHAPTER 1
Introduction to Cisco Unified Contact Center Enterprise & Hosted Release 9.0(3) 1
About Unified CCE Maintenance Releases 1
Product Documentation 2
Maintenance Release Installation 2
New and Changed Information 2
Bug Search Tool 3
Open Caveats 3
Resolved Caveats 4
Troubleshooting 7
Obtaining Documentation, Support, and Security Guidelines 7
Documentation Feedback 7
Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 9.0(3)
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Contents
Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 9.0(3)
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CHAPTER
1
Introduction to Cisco Unified Contact Center
Enterprise & Hosted Release 9.0(3)
These release notes describe new features and changes for Release 9.0(3) of Unified Contact Center Enterprise
& Hosted software.
• About Unified CCE Maintenance Releases, page 1
• Product Documentation, page 2
• New and Changed Information, page 2
• Bug Search Tool, page 3
• Open Caveats, page 3
• Resolved Caveats, page 4
• Troubleshooting, page 7
• Obtaining Documentation, Support, and Security Guidelines, page 7
• Documentation Feedback, page 7
About Unified CCE Maintenance Releases
Unified CCE maintenance releases deliver code updates that resolve issues in the software. They are made
available as part of the Unified CCE software maintenance strategy.
Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 9.0(3) is the second maintenance release
built on Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 9.0(1).
Maintenance releases for particular versions are cumulative; they include code updates present in earlier
minor, maintenance releases and engineering specials (ESs) for their respective version. Due to this, ensure
you read the previous Unified CCE 9.0(1) and 9.0(2) Release Notes prior to installing Release 9.0(3).
Unified CCE Release 9.0(1) must be installed prior to installing Unified CCE Release 9.0(3).
Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 9.0(3)
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Introduction to Cisco Unified Contact Center Enterprise & Hosted Release 9.0(3)
Product Documentation
Product Documentation
See these sources for Unified CCE product documentation:
• Latest version of these release notes
• Unified CCE documentation index on Cisco.com
• For troubleshooting tips, go to the Cisco DocWiki
• Cisco Unified CCE Product and System Localization Matrix
• Software Release and Support Methodology
Documentation for these products can be found at the Unified CCE documentation index:
• Cisco Agent Desktop (CAD)
• Cisco CTI Object Server (CTI OS)
• Cisco Unified Contact Center Management Portal (Unified CCMP)
For detailed information about the OVA templates (including relevant ESXi information), see:
• Cisco Virtualization DocWiki.
Maintenance Release Installation
To install this maintenance release:
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Plan and schedule the maintenance period.
Review all applicable documentation.
Download the maintenance release from this location: http://software.cisco.com/download/
release.html?mdfid=268439622&flowid=5210&softwareid=280840583&release=9.0(3)&relind=AVAILABLE&rellifecycle=&reltype=latest.
Stop all ICM services.
Uninstall any ES that are installed on the servers.
Double-click the maintenance release file to begin the installation.
New and Changed Information
The following sections describe new features that are pertinent to Unified CCE Release 9.0(3).
Support for MCI NIC
MCI NIC is now supported.
Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 9.0(3)
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Introduction to Cisco Unified Contact Center Enterprise & Hosted Release 9.0(3)
Bug Search Tool
Support for A-law codec
A-law codec for mobile agent is now supported. For more information regarding the configuration, refer the
Mobile Agent Guide for Cisco Unified Contact Center Enterprise & Hosted .
Ten digit support for Agent Extension for Avaya PG
Avaya PG now supports 10 digits extension for agent PG. Patch version CMS R16 is mandatory for this
feature. You must run the Avaya PG set up after installing the 9.0(3) patch. For more information regarding
the configuration, refer the Cisco Unified ICM ACD Supplement Guide for Avaya Communication Manager.
Support for Sprint NIC
Sprint NIC is now supported. For more information regarding driver details, refer the Hardware and System
Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise & Hosted.
Support for 300 Outbound campaigns
Support for Outbound campaigns increased from 100 to 300. This higher scalability is applicable for Outbound
deployments with SIP dialer, and where the router and logger are on separate machines. This is not applicable
to SCCP dialers or Rogger deployments. For further details, refer to Hardware and System Software
Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise & Hosted 9.0(1) document.
Qualification with CCMP 9.1(1)
Cisco Unified CCE 9.0(3) is qualified with CCMP 9.1(1).
Bug Search Tool
If you have an account with Cisco.com, you can use the Bug Search tool to find caveats of any severity for
any release. Access the Bug Search tool at https://www.cisco.com/cisco/psn/bssprt/bss. Enter the bug identifier
in the search box and press return or click Search.
Open Caveats
This section contains a list of all defects that are currently pending in Unified CCE Release 9.0(3). Defects
are listed by identifier and then by component.
Table 1: Open defects in this release
Identifier
Severity
Component
Headline
CSCuf27235
2
web.config.api
Tomcat Restarts for unknown reason during
config load.
CSCuf55107
2
router
DBAgent restarts when AW takes too long to send
transaction.
CSCuf73589
2
db.logger
Recovery from Logger A to Logger B does not
work for TCD and RCD.
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Introduction to Cisco Unified Contact Center Enterprise & Hosted Release 9.0(3)
Resolved Caveats
Identifier
Severity
Component
Headline
CSCuf17548
2
install
ICM Install on Japanese OS does not add Firewall
Exceptions.
CSCue89964
3
scripteditor
Script Ed crashes for PQ configuration when
reload config button clicked.
CSCue17962
3
pg.opc
TCD.TalkTime incorrect.
CSCue95184
3
user_interface
CCEADMIN PCCE administration web page fails
to finish loading.
CSCuf16886
3
ctios.client
Memory leak in COM Cil using all calls monitor
mode.
CSCuf26798
3
pg.opc
Calls in progress not matching actual calls.
CSCuf30875
3
pg.cucm.jtapi
Silent Monitoring gives only one way, when CLID
is "anonymous".
Resolved Caveats
This section contains a list of all defects that were resolved in Unified CCE Release 9.0(3). Defects are listed
by identifier and then by component.
Table 2: Resolved defects in this release
Identifier
Severity Component
Headline
CSCue92300
1
router
ICM Router crash at PQStep HashMap.
CSCuf51723
1
router
Router crash while updating PQ.
CSCub98404
2
install
User Migration Tool fails to import the users on
non-English OS.
CSCuf66216
2
db.logger
Failover for 'sqlservr.exe' on DS does not recover
gracefully.
CSCuc39208
2
web.config.ui
Packaged Contact Center Enterprise Unable to Add
Supervisor with Alt UPN.
CSCuc72315
2
pg.cucm
CVP RNA results in call resent to same agent before
set to no ready.
CSCud48428
2
pg.opc
OPC repeats MonitorPreRoutedCalls TIMEOUT
messages every second.
Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 9.0(3)
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Introduction to Cisco Unified Contact Center Enterprise & Hosted Release 9.0(3)
Resolved Caveats
Identifier
Severity Component
Headline
CSCud88179
2
outbound
Outbound campaign; query rule support for 'order by'
sort validation.
CSCuc23973
2
serviceability.snmp
SNMP not finding PG number >=10.
CSCue18799
2
outbound
Dialer does not request callback records after failover.
CSCue35704
2
pg.opc
OPC restarts unexpectedly while listing superviosors.
CSCue24032
2
router
W2k8 - CCAG.exe exceeds 2GB memory threshold
allotted by default.
CSCue67291
2
pg.opc
OPC has a memory leak.
CSCud79623
2
pg.cucm
Intermittent conference and warm transfer failures in
CVP mixed load.
CSCud40825
3
router
Dialed number can be deleted.
CSCub70276
3
outbound
Removing code changes of EMS threading in SIP
dialer.
CSCud50815
3
pg.cucm.jtapi
Mobile agent calls in call by call mode fails due to
race condition.
CSCts20927
3
cg.ctiserver
AgentTeamName not getting displayed in CTItest
after modified Team Name.
CSCtz72652
3
ctios.client
Extra call seen in when CTI OS fails while PG is
initializing.
CSCub80513
3
outbound
BAimport stops importing new files.
CSCuc02049
3
pg.cucm.jtapi
ICM variable Call.CallingLineID is not querying the
correct variable from CUCM.
CSCuc38974
3
pg.cucm.jtapi
Mobile Agent calls fails due to Early Media.
CSCuc51626
3
pg.opc
OPC BuildClosedCallRecord NULL for fields like
DNIS.
CSCuc73950
3
ctios.server
CTIOS Desktop Call Intercept button is grey out.
CSCuc96727
3
web.config.ui
Credentials stored in insecure cookie.
CSCuc97676
3
ctios.server
CTIOS Server moves to older version on editing
setup.
CSCud00388
3
web.config.api
Need to add a lable for outbound in day 1 config.
Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 9.0(3)
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Introduction to Cisco Unified Contact Center Enterprise & Hosted Release 9.0(3)
Resolved Caveats
Identifier
Severity Component
Headline
CSCuc98191
3
pg.opc
Trunk ID NULL in TCD records.
CSCud31769
3
pg.opc
CTios client stats reset intermittently.
CSCud37151
3
web.config.api
PeripheralNumber error when creating PR Queues.
CSCud40692
3
web.config.ui
Cannot log into Unified CCE Administrator as default
administrator.
CSCud62433
3
ova
PCCE 9.0(2)ES1 Validation using incorrect value for
CUIC CPU Reservation.
CSCud89681
3
template
Golden template process does not support cuic v 9.x.
CSCud69205
3
scripteditor
Call Tracer is not showing step details.
CSCud70949
3
tools
JPN: ICM log zip files empty when downloaded via
RTMT/Diagnostic Portico.
CSCud15184
3
pg.tdm
Variables Get Changed Erroneously on Conferenced
Calls.
CSCub82971
3
outbound
RouterErrorCode 66 duirng IVR Campaign Load
Test.
CSCud17214
3
pg.opc
Change in answering device id in
CALL_ESTABLISHED_EVENT.
CSCud88390
3
db.logger
No purge jobs after ICM 9.0 upgrade in tech refresh.
CSCue13940
3
pg.cucm
CVP RNA Enabled puts agent not-ready if cu
Abandon call.
CSCue02280
3
outbound
Dialer process crash every 49.7 days.
CSCtz28912
3
web.config.ui
EnterpriseName in Agent UI isn't useful when
selecting agents in CUIC.
CSCuc53737
3
web.config.api
Update CUIC VM Hardware Spec to support CUIC
9.0 for PCCE.
CSCuc76009
3
ctios.client
Unable to launch Dotnet CIL on CTIOS Client
machine.
CSCue44863
3
pg.opc
OPC crashed when agent peripheral number is
changed from agent explorer.
CSCue66943
3
router
db agent periodically stops responding under heavy
call load.
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Introduction to Cisco Unified Contact Center Enterprise & Hosted Release 9.0(3)
Troubleshooting
Identifier
Severity Component
Headline
CSCuf01055
3
install
9.0(3) MR patch installation takes longer duration on
PG machine.
CSCue36277
3
dbconfig
PCCE Base Config ECC vars To/FromExtVXML
should be full arrays.
CSCue05860
4
scripteditor
Not able to launch Help for select node in Script
Editor.
CSCud85737
4
template
Unable to determine version & deployment type from
Validation Script log.
CSCuc07130
4
web.config.ui
S+S does not show "cleared" value after
clearing->saving->success link.
CSCud29354
4
outbound
BA Dialer getting duplicate records from CM.
CSCuc83946
6
router
Queue to Agent no longer works in PCCE 9.0 (was
available in PCCE 8.5).
Troubleshooting
For Cisco Unified Contact Center software troubleshooting tips, go to the Cisco Documentation Wiki, then
click the product or option you are interested in.
Obtaining Documentation, Support, and Security Guidelines
For information about obtaining documentation, obtaining support, providing documentation feedback,
obtaining security guidelines, and also recommendations for aliases and general Cisco documents, see the
monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical
documentation.
Documentation Feedback
You can provide comments about this document by sending an email message to [email protected].
We appreciate your comments.
Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 9.0(3)
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Introduction to Cisco Unified Contact Center Enterprise & Hosted Release 9.0(3)
Documentation Feedback
Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 9.0(3)
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