Release Notes for Cisco Unified Contact Center Enterprise Release
9.0(2)
First Published: August 27, 2012
Last Modified: September 20, 2012
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
© 2012
Cisco Systems, Inc. All rights reserved.
CONTENTS
CHAPTER 1
Release Notes for Cisco Unified Contact Enterprise Release 9.0(2) 1
Introduction to Cisco Unified Contact Center Enterprise Release 9.0(2) 1
About Unified CCE Maintenance Releases 2
System Requirements 2
Product Documentation 2
Maintenance Release Installation 3
New and Changed Information 3
Important Notes 3
Resolved Caveats 3
Open Caveats 7
Bug Search Tool 7
Troubleshooting 7
Obtaining Documentation, Support, and Security Guidelines 7
Documentation Feedback 8
Release Notes for Cisco Unified Contact Center Enterprise Release 9.0(2)
iii
Contents
Release Notes for Cisco Unified Contact Center Enterprise Release 9.0(2)
iv
CHAPTER
1
Release Notes for Cisco Unified Contact
Enterprise Release 9.0(2)
These release notes describe the new information and caveats for Cisco Unified ICM/Contact Center Enterprise
& Hosted, Release 9.0(2).
• Introduction to Cisco Unified Contact Center Enterprise Release 9.0(2), page 1
• About Unified CCE Maintenance Releases, page 2
• System Requirements, page 2
• Product Documentation, page 2
• New and Changed Information, page 3
• Important Notes, page 3
• Resolved Caveats, page 3
• Open Caveats, page 7
• Bug Search Tool, page 7
• Troubleshooting, page 7
• Obtaining Documentation, Support, and Security Guidelines, page 7
• Documentation Feedback, page 8
Introduction to Cisco Unified Contact Center Enterprise Release
9.0(2)
Note
All documentation for Release 9.0(2) will only be accessible from cisco.com at: http://www.cisco.com/
en/US/products/sw/custcosw/ps1844/tsd_products_support_series_home.html (Unified CCE cisco.com
site). The prior practice of posting documentation on the Unified ICM, the Unified Hosted, and the
Outbound Option cisco.com sites will no longer be followed.
Release Notes for Cisco Unified Contact Center Enterprise Release 9.0(2)
1
Release Notes for Cisco Unified Contact Enterprise Release 9.0(2)
About Unified CCE Maintenance Releases
For a list of the resolved and open caveats for Cisco Unified CCE, Release 9.0(2), see the Resolved Caveats
and the Open Caveats sections. Updates for these release notes occur with every maintenance release (MR),
minor release, and major release.
About Unified CCE Maintenance Releases
Unified CCE maintenance releases deliver code updates that resolve issues in the software. They are made
available as part of the Unified CCE software maintenance strategy.
Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 9.0(2) is the first maintenance release built
on Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 9.0(1).
Maintenance releases for particular versions are cumulative; they include code updates present in earlier
minor, maintenance releases and engineering specials (ESs) for their respective version. Due to this, ensure
you read the previous Unified CCE 9.0(1) Release Notes prior to installing Release 9.0(2).
Unified CCE Maintenance Release 9.0(2) incorporates the following releases:
• Unified CCE 9.0(1)
Unified CCE Release 9.0(1) must be installed prior to installing Unified CCE Release 9.0(2).
System Requirements
Note
For hardware and third-party software specifications for this release, see
Hardware & System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center
Enterprise & Hosted.
Product Documentation
See these sources for Unified CCE product documentation:
• Latest version of these release notes
• Unified CCE documentation index on Cisco.com
• For troubleshooting tips, go to the Cisco DocWiki
• Cisco Unified CCE Product and System Localization Matrix
Documentation for these products can be found at the Unified CCE documentation index:
• Cisco Agent Desktop (CAD)
• Cisco CTI Object Server (CTI OS)
• Cisco Unified Contact Center Management Portal (Unified CCMP)
For detailed information about the OVA templates (including relevant ESXi information), see:
Release Notes for Cisco Unified Contact Center Enterprise Release 9.0(2)
2
Release Notes for Cisco Unified Contact Enterprise Release 9.0(2)
Maintenance Release Installation
• Cisco Virtualization DocWiki.
Maintenance Release Installation
To install this maintenance release:
Procedure
Step 1
Step 2
Step 3
Step 4
Plan and schedule the maintenance period.
Review all applicable documentation.
Download the maintenance release.
Double-click the maintenance release file to begin the installation.
New and Changed Information
• XenApp 6.5 on Windows 2008 R2-64 Bit is supported with UCCE 9.0(2).
• Cisco Packaged Contact Center Enterprise (Packaged CCE) is a solution deployment for delivering
Cisco Unified Contact Center Enterprise in a virtualized environment. For documentation on Packaged
CCE, see:
• http://www.cisco.com/en/US/products/ps12586/prod_release_notes_list.html
Important Notes
• The language pack that comes with UCCE 9.0(2) installation will not contain any defect fixes. Link for
the updated UCCE language pack is http://www.cisco.com/cisco/software/
type.html?mdfid=284360381&flowid=33242
• There is an open caveat in Unified Call Manager 9.0(1) FCS build, Conference call scenario broken in
Call-By-Call Mobile Agent. Please refer to defect CSCub83086 for more details, workaround and target
version where the fix will be available.
Resolved Caveats
This section contains a list of all Severity 1–2, and all customer found defects that were resolved Unified CCE
Release 9.0(2). Defects are listed by identifier and then by component.
Identifier
Component
Severity
Headline
Release Notes for Cisco Unified Contact Center Enterprise Release 9.0(2)
3
Release Notes for Cisco Unified Contact Enterprise Release 9.0(2)
Resolved Caveats
CSCub41788
ctios.client
2
Unable to launch CTIOS Client
local setup
CSCub07752
ctios.server
2
Unable to launch CTIOS Server
setup after Upgrade to 9.0 &
9.0(2)
CSCub12923
install
2
9.0(2) Installer throws an
unexpected pop up during tech
refresh
CSCua31234
netgwy
2
INAP Gateway drops IDP
message with Called Number
after Calling Number
CSCua46558
outbound
2
SIP Dailer crashes during load
when
EnableLowEnergyCallReporting
is disabled
CSCts26288
pg.definity
2
Call related Information missing
on CTIOS desktop after PG
failover
CSCub20064
pg.opc
2
Issue with logging multi-channel
agent with PR attributes
CSCub09368
pg.vru
2
ICM does not display proper
error message during PIM
failure
CSCub70449
documentation
3
Update 9.0(1) PCCE
documentation to include RAID
configuration
CSCua26302
reporting.webview
3
CSCuaCall Type bucket interval
report headers can be misleading
CSCtz72540
aw.tools
3
Person List Edit password fields
do not update as expected
CSCua62199
aw.tools
3
Agent hangs when peripheral
number is changed through bulk
tool
CSCtz94093
aw.tools
3
New labels are not listing under
default label field in DN list tool
CSCua71166
ctios.client
3
Siebel Driver Crash on SCOMM
Server (Chinese Siebel)
Release Notes for Cisco Unified Contact Center Enterprise Release 9.0(2)
4
Release Notes for Cisco Unified Contact Enterprise Release 9.0(2)
Resolved Caveats
CSCua40900
ctios.server
3
EnablementMask incorrect when
caller hangs up before NR agent
answers
CSCua31126
documentation
3
Different TCD's in parent DB
when multiline phones are used
CSCub45672
documentation
3
Docwiki unclear about UCCE
8.5 support for ESX 5.0
CSCua81019
install
3
Tomcat fails to start after the
UCCE upgrade in Rogger
machine
CSCua36195
install
3
Unable to login into ISE for
8.5(2)/9.0 upgraded systems
(Tech Refresh)
CSCub58365
oubound
3
Dialer crashed with NULL
access violation in 300
multicampaign load
CSCua36577
outbound
3
SCCP dialer attempting callback
for successful calls
CSCub40261
outbound
3
Region prefix data to be updated
for 8.5(4) ,9.0(2) & 9.5(1)
CSCua67868
outbound
3
Outbound Agent Stuck in
talking during multicampaign
load
CSCub18797
pg.cucm
3
EAGTPIM fails when SIP
Dialer ports are deleted
CSCty88790
pg.cucm
3
Handle StartMediaTransmission
sent before the
CtiCallStateNotify event
CSCub52680
pg.cucm
3
Agent stuck in TALKING state
CSCtz37984
pg.cucm
3
Removing ext from ATR, agent
login not blocked until PG
restarted
CSCtz36024
pg.cucm.jtapi
3
Alerting Call disappears from
Agent desktop after PG failover
CSCtu33284
pg.opc
3
Missed Personal Calls are being
reported as RONA'd calls
Release Notes for Cisco Unified Contact Center Enterprise Release 9.0(2)
5
Release Notes for Cisco Unified Contact Enterprise Release 9.0(2)
Resolved Caveats
CSCub06322
pg.opc
3
OPC crashes w/ Supervisor
logout of EIM (large volume of
email in inbox)
CSCua14397
pg.opc
3
Call disposition incorrect when
re-query feature is enabled
CSCua36583
pg.opc
3
CAD outbound call the DNIS
changes to X1 & last DNIS
changes to -1
CSCua40066
router
3
MaxCallWaitTime sometimes
does not report correctly
CSCua73726
router
3
Memory leak in ICM/H Router
caused by missing GW label
(NAM / ICM-ICM)
CSCtz94495
router
3
CallsInQueueTime not properly
reported
CSCub10572
serviceability.snmp
3
ICM sending incorrect OID
index with SNMP walk of APPS
MIB
CSCub39588
tools
3
Disphist utility does not use the
correct OPI version
CSCub17764
web.setup
3
Unable to get the login Web
page in the Websetup
CSCua18776
ctios.client
4
CTIOS 8.5(3) Sample CTIOS
Agent & Sup Desktops doesnt
match exe
CSCua65597
documentation
4
Attribute help should not have
capacity info that varies per
deployment
CSCtz78200
pg.cucm
5
Agent Greeting failure message
variables mixed up, typo
CSCsx53103
pg.cucm
6
Enhancement for preventing
logging into extension outside
ATR Range
Release Notes for Cisco Unified Contact Center Enterprise Release 9.0(2)
6
Release Notes for Cisco Unified Contact Enterprise Release 9.0(2)
Open Caveats
Open Caveats
This section contains a list of all Severity 1–2, and all customer found defects that are currently pending in
Unified CCE Release 9.0(2). Defects are listed by identifier and then by component.
Identifier
Component
Severity
Headline
CSCua10263
ctios.client
3
CILtest misinterprets ServiceInitiated
event for SST call
CSCub44816
tools
3
PG setup asserts with error message
while editing pim
CSCub48241
documentation
3
Integrity check & unref record help
in config mgr shows empty IE page
CSCub49544
install
3
Tomcat error - After the fresh install
of UCCE 9.0(1)
CSCub64195
localization
3
Call Tracer can't be launched with
Japanese language pack
CSCub47431
install
3
Unable to collect dumplogs after
upgrading test bed to 9.0(2)
Bug Search Tool
If you have an account with Cisco.com, you can use the Bug Search tool to find caveats of any severity for
any release. Access the Bug Search tool at https://www.cisco.com/cisco/psn/bssprt/bss. Enter the bug identifier
in the search box and press return or click Search.
Troubleshooting
For Cisco Unified Contact Center software troubleshooting tips, go to the Cisco Documentation Wiki, then
click the product or option you are interested in.
Obtaining Documentation, Support, and Security Guidelines
For information about obtaining documentation, obtaining support, providing documentation feedback,
obtaining security guidelines, and also recommendations for aliases and general Cisco documents, see the
monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical
documentation.
Release Notes for Cisco Unified Contact Center Enterprise Release 9.0(2)
7
Release Notes for Cisco Unified Contact Enterprise Release 9.0(2)
Documentation Feedback
Documentation Feedback
You can provide comments about this document by sending an email message to [email protected].
We appreciate your comments.
Release Notes for Cisco Unified Contact Center Enterprise Release 9.0(2)
8