Release Notes for Cisco Unified Contact Center Enterprise Release
8.5(4)
First Published: September 28, 2012
Last Modified: November 07, 2013
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CONTENTS
CHAPTER 1
Release Notes for Cisco Unified Contact Enterprise Release 8.5(4) 1
Introduction to Cisco Unified Contact Center Enterprise Release 8.5(4) 1
Related Documentation 2
Unified CCE Product Documentation 2
Related Product Documentation 2
Other Related Cisco Documentation and Tools 3
New and Changed Information 3
Important Notes 3
Resolved Caveats in This Release 3
Open Caveats in This Release 17
Using Bug Toolkit 17
Troubleshooting 18
Obtaining Documentation, Support and Security Guidelines 18
Documentation Feedback 18
Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(4)
0
iii
Contents
Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(4)
iv
0
CHAPTER
1
Release Notes for Cisco Unified Contact
Enterprise Release 8.5(4)
These release notes describe new features and changes for Release 8.5(4) of Unified Contact Center Enterprise
(Unified CCE) software.
• Introduction to Cisco Unified Contact Center Enterprise Release 8.5(4), page 1
• Related Documentation, page 2
• New and Changed Information, page 3
• Important Notes, page 3
• Resolved Caveats in This Release, page 3
• Open Caveats in This Release, page 17
• Using Bug Toolkit, page 17
• Troubleshooting, page 18
• Obtaining Documentation, Support and Security Guidelines, page 18
• Documentation Feedback, page 18
Introduction to Cisco Unified Contact Center Enterprise Release
8.5(4)
Note
Release Notes for Cisco Agent Desktop, Cisco Unified E-Mail Interaction Manager, Cisco Unified Web
Interaction Manager, Cisco Unified Customer Voice Portal, Cisco Unified IP IVR, and Cisco Unified
Intelligence Center are separate documents and are not included as part of these release notes.
Unified CCE 8.5(4) bundles the Unified CCE 8.0(2), 8.0(3), 8.5(1) , 8.5(2) and 8.5(3) releases. For specifics
about new features, changes, and corrections introduced in those releases, see their respective release notes.
This document covers new features, changes, and corrections introduced in Release 8.5(4).
Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(4)
0
1
Release Notes for Cisco Unified Contact Enterprise Release 8.5(4)
Related Documentation
Release 8.5(4) includes the changes and new features contained in Release 8.5(3). For details about Release
8.5(3) see the Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(3) .
About Cisco Unified CCE Release 8.5(4)
Cisco Unified Contact Center Enterprise Edition Release 8.5(4) is a maintenance release upgrade to Unified
CCE 8.0(x). It introduces both new features and bug fixes. A maintenance release (MR) is an incremental set
of software fixes and a limited set of new functionality delivered in an automated installer. A maintenance
release includes content from all prior maintenance releases applicable to the base mainline version (in this
case 8.0(x)) at the point of availability. Engineering special (ES) software patches released prior to the current
maintenance release are also generally included.
Important: Cisco Unified CCE Release 8.5(2) and above is a required update if you plan to install Unified
CCE on the Windows Server 2008 R2 operating system. For Windows Server 2008 R2 support, the Unified
CCE Release 8.0(1a) major release must first be installed. Service Pack 1 (SP1) of Windows Server 2008 R2
is required.
Release 8.0(1a) is an update of Release 8.0(1) that includes installation support for Windows Server 2008 R2
in addition to installation support for Windows Server 2003. Release 8.0(1a) supersedes the previous Release
8.0(1) install media. There are no additional feature changes in Release 8.0(1a) for systems running Windows
Server 2003.
Unless otherwise indicated, all subsequent references in this document to "8.0(1)" should be construed as
pertaining equally to "8.0(1a)".
Related Documentation
This section describes new or discontinued documents for this release, changes to document titles, and, if
noteworthy, what documents have or have not been issued.
Unified CCE Product Documentation
See these sources for Unified CCE product documentation:
• Latest version of these release notes
• Unified CCE documentation index on cisco.com
• For troubleshooting tips, go to the Cisco DocWiki and click the product or option in which you are
interested
• For language localizations implemented for this release, see the Cisco Unified CCE Product and System
Localization Matrix
Related Product Documentation
See these sources for documentation on products that make up or interact with Unified CCE:
• Cisco Unified Communications Manager (Unified CM)
• Cisco Unified Customer Voice Portal (Unified CVP)
• Cisco Unified E-Mail Interaction Manager (Unified EIM)
Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(4)
2
0
Release Notes for Cisco Unified Contact Enterprise Release 8.5(4)
Other Related Cisco Documentation and Tools
• Cisco Unified Intelligence Center (Unified IC)
• Cisco Unified IP IVR (Unified IP IVR)
• Cisco Unified Web Interaction Manager (Unified WIM)
Documentation for these products can be found from the Unified CCE documentation index :
• Cisco Agent Desktop (CAD)
• Cisco CTI Object Server (CTI OS)
• Cisco Unified Contact Center Management Portal (Unified CCMP)
Other Related Cisco Documentation and Tools
See these sources for information about related Cisco documentation and tools:
• Technical Support documentation and tools
• For information about the Cisco software support methodology, see the Software Release and Support
Methodology: ICM/IPCC (sign-in required)
New and Changed Information
The new features and changes that are pertinent to this release are as follows:
• XenApp 6.5 on Windows 2008 R2-64 Bit is supported with Unified CCE 8.5(4) ctios client.
• Support for 300 Outbound campaigns (increased from 100). This higher scalability is applicable for
Outbound deployments with SIP dialer, and where the router and logger are on separate machines. This
is not applicable to SCCP dialers or Rogger deployments. For further details, refer to Hardware and
System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise &
Hosted document.
Important Notes
There are no important notes in this release.
Resolved Caveats in This Release
This section contains a list of all Severity defects that were resolved in Unified CCE Release 8.5(4). Defects
are listed by identifier and then by component. You can open the defect directly in Bug Toolkit by clicking
the link in the Identifier column.
Identifier
Component
Severity
Headline
Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(4)
0
3
Release Notes for Cisco Unified Contact Enterprise Release 8.5(4)
Resolved Caveats in This Release
CSCub78134
outbound
1
Dialer cuts VOICE call result for
Answer Machine and FAX
CSCte39007
pg.eapim
2
Agent stuck in HOLD state
followed by Consult call failure
CSCtf33321
pg.opc
2
Additional CD 34 and 13 with
incorrect PCT seen during NBT
load
CSCtu00413
pg.spectrumpim
2
Agent receives phantom screen
pop up
CSCtu07032
router
2
RTS process asserts due to Heap
Corruption (varying
ScriptRealTimesize)
CSCtu29054
pg.definity
2
ECSPIM getting restarted because
PIM running into
deadlockcondition
CSCtu40014
serviceability.snmp
2
unable to poll windows snmp
events on windows 2008 x64
CSCtx22088
outbound
2
Dialer Reservation port getting
stuck
CSCtx30029
pg.cucm
2
Conference fail to disconnect
properly from Agen desk if UM
devinvolved
CSCtx30865
outbound
2
Campaign Manager crashes
CSCtx52458
pg.opc
2
Skill groups have stale
TalkingOther value
CSCtx54781
pg.opc
2
Opc asserts on doing failover
during state transfer
messageexchange
CSCtr60900
setup
2
PG .hst files are not purged due to
scheduled task is not set correctly
CSCtx81165
pg.cucm
2
Login with Long Instrument String
Causes All Agents to Log Out
CSCtx98842
pg.opc
2
OPC asserts on network transfer
CSCts10762
router
2
NMM crash due to incorrect
perfmon counter values
Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(4)
4
0
Release Notes for Cisco Unified Contact Enterprise Release 8.5(4)
Resolved Caveats in This Release
CSCty05388
db.logger
2
Purge fails with SQL Server User
Error 241
CSCty09668
outbound
2
SIP Dialer restarts when the 183
message does not have MIME
content
CSCty40034
router
2
UserToUser field is not populated
in Route_Call_Detail
CSCtu39531
pg.cucm
2
Calls pulled by CUCM RONA
then reroute to ICM are dropped
intermittently
CSCty61641
documentation
2
Outbound Dialer config - CPA
settings for SIP verses SCCP
CSCty74516
db.icmdba
2
DBEstmator link is broken
CSCty46205
aw.tools
2
Cannot run Initialize Local
DataBase tool
CSCty75818
pg.opc
2
OPC is not resetting the
AS_RT_DURATION_TASK_LEVEL
to the currenttime
CSCty77092
pg.cucm.jtapi
2
PIM not queing RTP events
breaking silent monitoring in CAD
CSCtz03031
router
2
Router restarts unexpectedly when
a debug watch object is deleted
CSCtx77563
db.distributor
2
ccdblib.dll loses DBLIB
connection and does re-connect
CSCtz05010
pg.opc
2
OPC Asserts due to incorrect Call
Hash list Handling
CSCtz41976
router
2
Router unexpectedly restarts after
skill group is deleted
CSCtz58857
db.logger
2
Default bucket interval (ID 1) is
allowed to be deleted
CSCtz64535
pg.opc
2
OPC rolled back the reporting
interval when handling config
update
CSCtz68203
pg.vru
2
VRU PIM asserts during mixed
call load
Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(4)
0
5
Release Notes for Cisco Unified Contact Enterprise Release 8.5(4)
Resolved Caveats in This Release
CSCty77228
aw.tools
2
Config/Setup user unable to launch
some administrative tools due to
UAC
CSCtz87247
pg.opc
2
HLGR process assertion caused by
Symposium PIM agent
statediscrepency
CSCty94663
pg.opc
2
Stale calls are seen in opc upon
12k agent load
CSCtz89429
router
2
DB Lookup Script Node crashes
DB Worker at 100 CPS
CSCtz69516
pg.cucm
2
EA PIM Crash during whisper
announcement load
CSCtz29784
pg.opc
2
Agent Skill Group report logged
on time wrong when re-skilling SG
CSCtz93867
pg.opc
2
LoggedOnTime field reporting
mismatch in Parent and Child
CSCtz70827
cg.ctiserver
2
CTI server crashes under 2000
agents longevity load
CSCua26428
mds
2
Call Failures during Router Side
A recovery post failover
CSCtz41140
aw.tools
2
Unable to add ECC variable using
expanded call variable list tool
CSCua31234
netgwy
2
INAP Gateway drops IDP message
with Called Number after
CallingNumber
CSCua46558
outbound
2
SIP Dailer Crash during load when
EnableLowEnergyCallReporting
is disabled
CSCtz67857
pg.opc
2
OPC removed regular SG when
agent is PQ/SG combo agent
CSCua28943
ctios.server
2
Agent Logout --> CTIOS server
CPU spike, pim crashes, uknown
agent state
CSCub16784
scripteditor
2
Script Editor asserts during
modify/create/Save operation
Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(4)
6
0
Release Notes for Cisco Unified Contact Enterprise Release 8.5(4)
Resolved Caveats in This Release
CSCua16537
router
2
Unexpected Router restart after
removing the "watch" on the PQ
CSCtr07037
infra.processes
3
Memory leak in CCAgent process
when network misconfigured
CSCub77397
documentation
3
UCCE Compatibility Matrix
Incorrect with Regards to
Outbound SIP Support
CSCub70276
outbound
3
Removing code changes of EMS
threading in SIP dialer
CSCub58365
outbound
3
Dialer crashed with NULL access
violation in 300 multicampaign
load
CSCub52680
pg.cucm
3
Agent stuck in TALKING state
CSCub45672
documentation
3
Docwiki unclear about UCCE 8.5
support for ESX 5.0
CSCtg94353
pg.spectrumpim
3
Call disappearance and additional
TCD observed during transfer
scenario
CSCtr73354
pg.opc
3
Reverse conference call is not
counted as Handled in SkillGroup
table
CSCts31074
router
3
Router is crashing while executing
get_config in rttest
CSCts55747
outbound
3
SCCP dialer dials second phone
number after abandon to IVR
CSCts63991
outbound
3
Campaign Manager Crash
CSCtt15362
ctios.client
3
On PG Failover Agents in ACW
Are Put in Ready State
CSCtt25901
pg.acmi
3
Incorrect agent state seen in parent
agent skill group real time table
CSCtt29039
pg
3
Random number seen in
ConsultOutcalls field in skill group
intervaltable
Note
Microsoft®
assigned KB
number is
2627484.
Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(4)
0
7
Release Notes for Cisco Unified Contact Enterprise Release 8.5(4)
Resolved Caveats in This Release
CSCtt29045
pg
3
Multiple events seen in agent state
tracetable for Ready,NR,Tlking
state
CSCtt29058
pg.opc
3
Two hold events seen in
agentstatetracetable for same agent
on Aspect PG
CSCtt38209
pg.acmi
3
NBT and local Warm Transfers (at
child) do not work simultaneously
CSCtt41536
pg.definity
3
Serviceability improvement to
troubleshoot deadlock in Avaya
PIM
CSCtt42924s
cg.ctiserver
3
Call delivered event shld not hv
remask for Cnslt and Hld
CSCtt44200
pg.definity
3
EMSDisplayToScreen for
ECSPIM is set to 1 in ICM
installation
CSCtt45594
pg.cucm
3
Agent does not go wrapup state
while CTIOS/CUCM Based silent
monitoring
CSCtt96251
outbound
3
SCCP dialer crashes during load
CSCtt98905
pg.cucm
3
Agent goes to wrap up for internal
calls even with "Not Allowed"
setting
CSCtu00339
pg.cucm
3
Connection Cleared is not sent by
JGW when External party hangsup
CSCtu10048
g.ctiserver
3
No REmasks for
TransferredDeviceID in Call
Xferred Evt, same for confrnc
CSCtu33284
pg.opc
3
Missed Personal Calls are being
reported as RONA'd calls
CSCtu33458
pg
3
RONA fails for Transferred calls
that were Outbound Dialer
originated
CSCtu42507
pg.opc
3
CallsHdlTdy not incremented in
CTIOS Agent Statistics for Target
Requery
Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(4)
8
0
Release Notes for Cisco Unified Contact Enterprise Release 8.5(4)
Resolved Caveats in This Release
CSCtu73809
pg.cucm.jtapi
3
CAUSE_CTICCMSIP486BUSYHERE
is not recognized by JTAPI
Gateway (JGW)
CSCtw64029
aw.tools
3
Only A Single Session (1) Allowed
to Launch AW Tools on CAW
CSCtw75772
cg.ctiserver
3
CTI Mask does not include Consult
option when Agent is Silent
Monitored
CSCtw78448
pg.opc
3
Incorrect task state makes
Application cannot Resume/End
the Media Task
CSCtw78569
serviceability.snmp
3
Unified CLI requires Environment
Variables to be added by Installer
CSCtw84755
pg.cucm
3
Call state of an initiating dev not
consistent before & after failover
CSCtw85578
pg.cucm
3
ICM disconnects a call for
TEMPORARYFAILURE
CSCtw88666
aw.tools
3
Re-Skilling Tool gives SQL Error
when adding\removing skills with
IE 8
CSCtw97345
pg.opc
3
Agent desktop grayed out after
supervisor barge-in scenario
CSCtx04914
pg.acmi
3
Incorrect ServiceSkillTargetID
seen in Parent TCD for parent
routed call
CSCtx09745
aw.tools
3
Unwanted error / Script Editor
assert while working with Call
Tracer
CSCtx15506
pg.cucm
3
Incorrect Wrapup time
CSCtx17238
router
3
Call/ECC RussianVariables used
by DBWorker is garbled in
CAD/CTI Desktop
CSCtx19208
scripteditor
3
Script editor asserts while
reloading icm configuration
CSCtx21921
aw.tools
3
Error Failed to update database
when creating the Agent Id
Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(4)
0
9
Release Notes for Cisco Unified Contact Enterprise Release 8.5(4)
Resolved Caveats in This Release
CSCtx27719
aw.tools
3
Websetup does not allow IP
addresses in Sitename
CSCtx30927
db.logger
3
Logger bounce after 8.5(2)ES5
uninstalled
CSCtx52505
documentation
3
Update Trace Levels in CMB
Admin Guide
CSCtx54940
documentation
3
ICM/UCCE 8.X and Higher
Systems Missing Key Help Files
CSCtx66369
cg.ctiserver
3
CTISvr doesn't failover on Public
NW disconnect if CAD in same
server
CSCtx67345
cg.ctiserver
3
CTI Server crashes during
conference scenario involivng IVR
CSCtx89193
outbound
3
Incorrect CallResult & Call status
for Reservation calls on SIP OB
CSCtx95957
scripteditor
3
The active version of script
'ImportedScript' is -1. Script will
not op
CSCty00481
router
3
NAM Router sends incorrect label
for BNT call
CSCty00940
db.distributor
3
GetTrace level and Registry keys
are not updating for AW processes
when
CSCty07101
router
3
Skill Group not balanced for Basic
call flows
CSCty10557
pg
3
'On Hold' field is not updating
correctly in Agent Real Time table
CSCty10736
documentation
3
MR PG coresidency and sizing
detail is missing from the CCE 8.x
SRND whe
CSCty13639
tools
3
dumplog tool fails to dump log
CSCty16732
pg.vru
3
VRU PIM QoS Policy is
incomplete on Windows 2008
CSCty22273
pg.opc
3
Incorrect Skill Group Utilization
Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(4)
10
0
Release Notes for Cisco Unified Contact Enterprise Release 8.5(4)
Resolved Caveats in This Release
CSCty22583
documentation
3
Creating DB on Logger is not
supported/not recommended
CSCty25465
pg.acmi
3
Agent stuck in NotReady in Skill
Group on Parent
CSCty29543
documentation
3
SIP Dialer Guide needs tested &
supported PSTN interfaces
CSCty30330
ctios.client
3
CILTest is leaking memory - CCall
Object cannot be destroyed
CSCty30838
documentation
3
LicenseAdmin.exe for CAD
requires Netbios setting NIC to be
enabled
CSCty31006
pg.cucm.jtapi
3
Unable to complete conf from
CTIOS desktop after blind transfer
to agent
CSCty36831
aw.tools
3
Peripherals are permanently
deleted from the PG explorer tool
CSCty46433
documentation
3
Misleading information on
Troubleshooting VOIP Monitoring
document
CSCty54634
router
3
Incorrect Answer Interval reporting
for Call Type Interval report
CSCty54963
infra.processes
3
StdObjectBase::RegisterObject()
NULL pointer de-reference
CSCty64566
aw.tools
3
Agent hangs when peripheral
number is changed during call
CSCty70497
ctios.client
3
CDS Installer doesnt include CDS
in the firewall exclusion
CSCty83772
tools
3
Dumplog Does not Work On
corrupted ems files
CSCty88790
pg.cucm
3
Handle StartMediaTransmission
sent before the CtiCallStateNotify
event
CSCty91755
outbound
3
Incorrect CallResult and CallStatus
with Sip dialer on negative
scenario
Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(4)
0
11
Release Notes for Cisco Unified Contact Enterprise Release 8.5(4)
Resolved Caveats in This Release
CSCtz00154
pg.opc
3
Agent_Skill_Group_Interval not
written when agent is reskilled
CSCtz05077
db.icmdba
3
Cannot recreate AW database
because Tomcat is not stopped
CSCtz07348
documentation
3
UCCE Install/Upgrade Guide
8.5(x) add a IPV6 important
consideration
CSCtz12636
pg.cucm
3
CUCM PIM fails to match
ApplicationProtocol Conf
forClearConnectConf
CSCtz12988
cg.ctiserver
3
Call xfered event has multiple
remask info for same agent and
call id
CSCtz18446
documentation
3
Answering an outgoing call for a
CBC MA after PG failover fails
CSCtz36024
pg.cucm.jtapi
3
Alerting Call disappears from
Agent desktop after PG failover
CSCtz42902
pg.cucm
3
Supervisor Forced log out
completed before ACD calls were
disconnected
CSCtz54362
pg.cucm.jtapi
3
uncaught exception in
ThreadAddCallObserverTimeout
in JGW
CSCtz65100
pg.opc
3
Set call data request failures under
3000 agents load
CSCtz72540
aw.tools
3
Person List Edit password fields
do not update as expected
CSCtz78448
serviceability.snmp
3
UCCE/ICM Greater than 7.5(9)
and CVP 8.X Wrong SNMP
Memory Calculation
CSCtz78876
db.logger
3
Data in 2 Table is not replicated
from lgr to HDS
CSCtz91703
documentation
3
CTI failover 60 sec interval needs
to be documented in the SRND
CSCtz94093
aw.tools
3
New labels are not listing under
default label field in DN list tool
Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(4)
12
0
Release Notes for Cisco Unified Contact Enterprise Release 8.5(4)
Resolved Caveats in This Release
CSCtz97548
documentation
3
Unified System CLI - Quick-Start
Guide needed
CSCua02104
pg.opc
3
TCD for CD 1 does not initialize
the EnterpriseQueueTime
CSCua14397
pg.opc
3
Call disposition incorrect when
re-query feature is enabled
CSCua25108
outbound
3
Blank CallingDeviceID in any
Inbound call to CTISvr drops
Dialer calls
CSCua31126
documentation
3
Different TCD's in parent DB
when multiline phones are used
CSCua36195
install
3
Unable to login into ISE for
8.5(2)/9.0 upgraded systems (Tech
Refresh)
CSCua36577
oubound
3
SCCP dialer attempting callback
for successful calls
CSCua36583
pg.opc
3
CAD outbound call the DNIS
changes to X1 & last DNIS
changes to -1
CSCua40066
router
3
MaxCallWaitTime occasionally
does not report correctly
CSCua43144
documentation
3
Schema guide needs to be updated
for OO calls
CSCua46606
documentation
3
DB Schema Guide should
document proper usage of
ReasonCode in ART & ASGRT
CSCua62199
aw.tools
3
Agent hangs when the peripheral
number is changed through bulk
tool
CSCua67868
outbound
3
Outbound Agent stuck in talking
during multicampaign load
CSCua70692
serviceability.snmp
3
BA_SIP notification has incorrect
cccaEventState
CSCua73726
router
3
Memory leak in ICM/H Router
caused by missing GW label
(NAM / ICM-ICM)
Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(4)
0
13
Release Notes for Cisco Unified Contact Enterprise Release 8.5(4)
Resolved Caveats in This Release
CSCua73726
pg.opc
3
OPC crashes w/ Supervisor logout
of EIM (large volume of email in
inbox)
CSCub10572
serviceability.snmp
3
ICM sending incorrect OID index
with SNMP walk of APPS MIB
CSCub12588
aw.tools
3
Unwanted pop-up message seen
while re-creating AWDB through
ICMDBA.
CSCub18797
pg.cucm
3
EAGTPIM fails when SIP Dialer
ports are deleted
CSCub39588
tools
3
Disphist utility does not use the
correct OPI version
CSCub40261
outbound
3
Region prefix data to be updated
for 8.5(4) ,9.0(2) & 9.5(1)
CSCua71166
ctios.client
3
On PG Failover Agents in ACW
are put in Ready State
CSCtt40496
pg.cucm
3
Missing agent state events for
newly added skills to CTIOS
CSCtu23947
ctios.client
3
TimeNotReadyToday incorrect in
.NET Combo Sample
CSCtu27996
ctios.server
3
CTIOS crash/Unresponsive due to
QueryAgentStateConf not being
sent to cli
CSCtw84248
ctios.client
3
Answer button is enabled after call
cleared before agent answers the
cal
CSCty47032
ctios.client
3
CTI Toolkit Combo Desktop.net
showing unknown text
CSCty58383
ctios.client
3
CTIOS Supervisor losing visibility
for SKillGroup that was member
of
CSCua40900
ctios.server
3
EnablementMask incorrect when
caller hangs up before NR agent
answers
CSCua71166
ctios.client
3
Siebel Driver Crash on SCOMM
Server (Chinese Siebel)
Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(4)
14
0
Release Notes for Cisco Unified Contact Enterprise Release 8.5(4)
Resolved Caveats in This Release
CSCtr73354
pg.opc
3
Reverse conference call is not
counted as Handled in SkillGroup
table
CSCts31074
router
3
Router is crashing while executing
get_config in rttest
CSCts55747
outbound
3
SCCP dialer dials second phone
number after abandon to IVR
CSCts63991
outbound
3
Campaign Manager Crash
CSCtt25901
pg.acmi
3
Incorrect agent state seen in parent
agent skill group real time table
CSCua18776
ctios.client
4
CTIOS 8.5(3) Sample CTIOS
Agent & Sup Desktops doesnt
match exe
CSCty58120
ctios.client
4
C# combo desktop w VS 2010 in
debug mode has Handle error
CSCtt26963
db.logger
4
PerfMon counter instance shows
"LoggerB" on Logger side A node
CSCtt27875
documentation
4
schema Help,Destination field of
AgentRealTime table needs to be
updated
CSCtt32155
pg
4
VRU PIM will not function when
configured with port 5122
CSCtu01674
outbound
4
Default trace leve in dialer does
not provide sufficient data todebug
CSCtu30615
documentation
4
Diagnostic Portico ListTraceFiles
download fails
CSCtu78131
documentation
4
Outbound on Progger
CSCtu78266
documentation
4
SRND: Does not mention
calculation for SIP dialer
CSCtw76132
pg
4
Default QOS values on Public
network PG setup are different
fromRouter
CSCtx54955
documentation
4
Running
\icm\CTIOS_bin\setup.exe
overwrites connection profile
Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(4)
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Release Notes for Cisco Unified Contact Enterprise Release 8.5(4)
Resolved Caveats in This Release
CSCty04489
pg.cucm
4
Phone reset during call doesn't
clear right away if wrap
upconfigured
CSCty28120
scripteditor
4
Fail to launch online help for the
'Print' option in Script editor
CSCty42951
pg.opc
4
IVR Ports Performance Historical
report
CSCty46394
documentation
4
Max VXML Cache Size mentioned
in AG/AW feature guide is
incorrect
CSCty58322
pg.opc
4
OO reservation
Agent_Skill_Group_Real_Time.AgentState
should beTALKING
CSCty89124
aw.tools
4
Person List & Person Bulk Edit
password fields do not update as
expected
CSCtz12533
documentation
4
UCCE/ICM 8.x(y) Documentation
has Incorrect Version References
CSCtz68862
documentation
4
AvailAfterIncoming
AvailAfterOutgoing still available
in the icmschema
CSCua18009
router
4
Router Crashes when shared log is
enabled
CSCtt29039
pg
4
Random number seen in
ConsultOutcalls field in skill group
intervaltable
CSCua55706
documentation
4
UCCE Compatibility Matrix
Enhancement
CSCtu21554
router
5
Change to reason code list
produces error on Call Router
CSCtu27131
db.icmdba
5
ICMDBA not showing correct 'KB'
units for large Data size
CSCty70444
documentation
5
Incorrect description of on OnHold
field in schema help
Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(4)
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Release Notes for Cisco Unified Contact Enterprise Release 8.5(4)
Open Caveats in This Release
CSCtu30659
documentation
5
Diagnostic Portico
GetConfigurationCategory
TableList not intuitive
CSCty22418
documentation
5
ICM v8.5 SNMP Guide
CISCO-CONTACT-CENTER-APPS-MIB
Doc has incorrectlink
CSCtz41651
tools
5
System Init does nothing when in
system mode
CSCtz40596
install
5
View key is not getting removed
after upgrading to 8.5.x.
CSCtz78200
pg.cucm
5
Agent Greeting failure message
variables mixed up, typo
CSCtt47287
pg
6
Backport SA bugs to 8.5.4 from
9.0.1
CSCtz16934
outbound
6
Region prefix data to be updated
CSCtv12755
pg.opc
6
Apply selected 9.0 Severe Defects
subset to 8.5 Branch
CSCtz20617
router
6
RouterDelayQAbandTime not
populated in Skill_Group_Interval
Open Caveats in This Release
There are no open caveats in this release.
Using Bug Toolkit
To access the Software Bug Toolkit, you need the following items:
• Internet connection
• Web browser
• Cisco.com user ID and password
To use the Software Bug Toolkit, follow these steps:
1 Access the Bug Toolkit.
2 Log in with your cisco.com user ID and password.
Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(4)
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17
Release Notes for Cisco Unified Contact Enterprise Release 8.5(4)
Troubleshooting
3 To look for information about a specific problem, enter the bug ID number in the "Search for Bug ID"
field then, click Go
Alternatively, under "Select Product Category," select Voice and Unified Communications; or, under
"Select Products," select Cisco Unified Communications - Enterprise and then select the "Software
Version" you are interested in
For information about how to search for bugs, create saved searches, create bug groups, and so on, click Help
in the Bug Toolkit window.
Troubleshooting
For Cisco Unified Contact Center software troubleshooting tips, go to Cisco Documentation Wiki , then click
the product/option you are interested in.
Obtaining Documentation, Support and Security Guidelines
For information about obtaining documentation, obtaining support, providing documentation feedback,
obtaining security guidelines, and also recommendations for aliases and general Cisco documents, see the
monthlyWhat's New in Cisco Product Documentation , which also lists all new and revised Cisco technical
documentation.
Documentation Feedback
You can provide comments about this document by sending an email message to [email protected].
We appreciate your comments.
Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(4)
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