Release Notes for Cisco Unified Contact Center Enterprise Solution
Release 11.0(2)
First Published: March 17, 2016
Last Modified: June 01, 2016
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
© 2016
Cisco Systems, Inc. All rights reserved.
CONTENTS
CHAPTER 1
Introduction 1
Release Notes for Contact Center Solutions 1
Cisco Security Advisories 1
CHAPTER 2
Cisco Unified Contact Center Enterprise 3
Change History 3
New and Updated Features 4
New Features 4
Updated Features 4
Live Data 4
Contact Sharing 4
Contact Sharing Scripting - Local Queue Variables 5
Contact Sharing Congestion Control 5
Script Editor Call Queue Priority 6
Reports 6
Expanded Call Context (ECC) Variables 6
Dialer Prefix Data Updates 7
ESXi 6.0 Support 7
UCS C240 M4 Hardware Support 7
Increase in Call Types Support per Skill Group 7
Deprecated Features 7
Important Notes 8
Maintenance Release Installation 8
Live Data COP Files 8
Removed and Unsupported Features 8
Documentation Changes 9
Live Data Documentation Changes 9
Solution Component and Feature Availability by Deployment Type 9
Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(2)
iii
Contents
Automatic Configuration of Router and Peripheral Gateway TIP Services in the
AWDB 10
Configure Live Data Machine Services 11
Third-party Software Impacts 12
CHAPTER 3
Cisco Unified Web and E-Mail Interaction Manager 13
Change History 13
New and Updated Features 13
New Features 13
Deployment and Configuration 13
Integrate with Unified CCE from the Administration Console 13
Configure Dynamic Messages for Integrated Chats from the Administration
Console 14
New Settings in the Administration Console 14
Updated Features 14
Agent Experience 14
Changes to Pick, Pull, and Transfer 14
Deployment and Configuration 15
Refreshed Templates for CallBack 15
Improved Routing for Chat 15
Platform 15
Updated Server Requirements 15
Updated User Desktop Requirements 15
Deprecated Features 15
Important Notes 16
Removed and Unsupported Features 16
Third-Party Software Impacts 16
CHAPTER 4
Caveats 17
Caveat Queries by Product 17
Bug Search Tool 17
Severity 3 or Higher Caveats for Release 11.0(2) 18
Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(2)
iv
CHAPTER
1
Introduction
These release notes describe new features and changes for Release 11.0(2) of Unified Contact Center
Enterprise and its solution component Cisco Unified Email Interaction Manager - Web Interaction Manager.
• Release Notes for Contact Center Solutions, page 1
• Cisco Security Advisories, page 1
Release Notes for Contact Center Solutions
Release 11.0 introduced release note compilations for each of the contact center solutions. The compilations
contain all of the release notes for one solution type and the components that you can use with that contact
center.
Follow these links to find the Release 11.0(2) release note compilations:
• Release Notes for Cisco Packaged Contact Center Enterprise Solution Release 11.0(2) at http://
www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/
products-release-notes-list.html.
• Release Notes for Cisco Hosted Collaboration Solution for Contact Center Release 11.0(2) at http://
www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-contact-center/
products-release-notes-list.html.
Cisco Security Advisories
Addressing security issues in Cisco products is the responsibility of the Cisco Product Security Incident
Response Team (PSIRT). The Cisco PSIRT is a dedicated, global team that manages the receipt, investigation,
and public reporting of security vulnerability information that relates to Cisco products and networks.
For information on existing security issues, see Cisco Security Advisories, Responses, and Alerts at http://
tools.cisco.com/security/center/publicationListing.x
Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(2)
1
Introduction
Cisco Security Advisories
Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(2)
2
CHAPTER
2
Cisco Unified Contact Center Enterprise
• Change History, page 3
• New and Updated Features, page 4
• Documentation Changes, page 9
• Third-party Software Impacts, page 12
Change History
Change
See
Date
Increase in Script Editor Call
Queue Priority maximum
Script Editor Call Queue Priority , on April 2016
page 6
Increase in Call Types Support per Increase in Call Types Support per
Skill Group
Skill Group, on page 7
Initial Release of Solution Document for Release 11.0(2)
March 2016
ESXi 6.0 Support
February 2016
ESXi 6.0 Support, on page 7
UCS C240 M4 Hardware Support UCS C240 M4 Hardware Support, on
page 7
Corrected link to Live Data COP
files.
Live Data COP Files, on page 8
Initial Release of Document for Release 11.0(2)
December 2015
Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(2)
3
Cisco Unified Contact Center Enterprise
New and Updated Features
New and Updated Features
New Features
This release has no new features.
Updated Features
The following sections describe updated features pertinent to Unified CCE Release 11.0(2).
• Live Data
• Contact Sharing
• Script Editor
• Reports
• Expanded Call Context (ECC) Variables
• Dialer Prefix Data
• ESXi
• Call Types Per Skill Group
• UCS C240 M4 Hardware
Documentation Updates
Use the updates provided in this document in conjunction with (as necessary) the existing Unified CCE Release
11.0(1) documentation on Cisco.com. You can find further clarification about where to find documentation
updates in Documentation Changes, on page 9.
Unified CCE Compatibility Matrix
For compatibility details, see the Unified CCE Solution Compatibility Matrix for 11.0(x) at http://
docwiki.cisco.com/wiki/Unified_CCE_Solution_Compatibility_Matrix_for_11.0(x).
Live Data
This release extends support for Live Data to include Unified CCE Gateway PGs and the Avaya (Definity)
peripherals.
This release requires that you install a Live Data Cisco Options Package (COP) file. For more information,
see Live Data COP Files, on page 8.
Contact Sharing
This release includes the following Contact Sharing updates. Contact Sharing is a feature supported on the
Contact Director.
Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(2)
4
Cisco Unified Contact Center Enterprise
Updated Features
For more information about Contact Sharing, see the Cisco Unified Contact Center Enterprise Features Guide
at http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/
products-feature-guides-list.html.
Contact Sharing Scripting - Local Queue Variables
To support the Gateway and Avaya (Definity) peripherals, the Contact Sharing scripting variables expose
local queue data reported by Live Data.
There are two new variables in this release:
• RouterQueuedNow - The number of calls that Live Data reports queued to the RouterQueue.
• LocalQueuedNow - The number of calls that Live Data reports queued to the LocalQueue.
Live Data reports LocalQueue as the number of calls queued to the TDM PG for SkillGroups.
Because PQ does not support the TDM PG, LiveData does not report data for PQ. To support Contact
Sharing groups that include both skill groups and PQs, the LocalQueuedNow variable is made available
to PQ with a value of 0. For example, the rule expression, Queue.*.LocalQueuedNow can be used for
either skill groups or PQ.
The XQueuedNow and QueuedNow variables also include local queue data:
• XQueuedNow is an extrapolated queue count based on RouterQueue and LocalQueue.
• QueuedNow is the sum of RouterQueuedNow + LocalQueuedNow + XQueuedNow.
The procmon command dskill, dpq shows the current value of these Contact Sharing variables. For the
QueuedNow variable, the command displays the value as finalValue(baseValue, extrapolatedValue). This
allows you to understand the base value and extrapolated value used in the calculation. The base value is
routerTasksQueuedNow+localTasksQueuedNow. The extrapolated value is XQueuedNow.
Contact Sharing Congestion Control
Each Unified CCE target in a Contact Sharing system can enable congestion control. As the call rate of a
Unified CCE system increases past configured thresholds, the system sets a congestion level. As each congestion
level is reached, the target system restricts capacity by rejecting a percentage of the calls routed to it. This
restriction ensures that the calls that the target does receive can be handled successfully.
Contact Sharing also implements congestion control to avoid routing calls to overloaded targets. The Contact
Sharing system monitors the congestion level reported by Live Data for each target system that has enabled
congestion control. Contact Sharing uses the congestion level to include the targets' capacity as part of its
routing decision. The Contact Sharing server first calculates the AcceptIf and ContactShareRule expression
result, and then adjusts its routing algorithm to reduce the number of calls assigned to target systems that have
increased congestion levels.
The Contact Sharing server generates an informational system event when the congestion level received from
a target system changes.
Congestion control for Contact Sharing is enabled by default.
Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(2)
5
Cisco Unified Contact Center Enterprise
Updated Features
Script Editor Call Queue Priority
Unified CCE 11.0(2) increases the queue priority maximum from 10 to 20. You can set call queue priority
on the following nodes:
• Precision Queue
• Queue to Skill Group
• Queue to Agent
• Queue Priority
If you create a script with a priority greater than 10 (between 11 and 20, in other words) in Unified CCE
Release 11.0(2) and you must later revert to an earlier version, keep the following in mind:
• The script loads with a priority of 10 in the earlier version of Script Editor. The priority of 10 reflects
the maximum allowed prior to Release 11.0(2).
• The router loads the script without any issues but continues to route based on the priority defined in
Release 11.0(2). For example, if you set a priority of 15 in 11.0(2), the actual priority value the script
defines is still stored as 15 in the database for that script in the pre-11.0(2) version you revert to.
• If you want to uninstall Release 11.0(2), consider reviewing the node scripts before the uninstall to see
which ones include a priority of greater than 10. You can edit and save those scripts before or after you
uninstall.
Reports
This release provides overall enhancements in consistency and usability for Contact Sharing reports.
The release also includes:
• A new Contact Sharing report named CS Queue Over Time. This report provides the number of calls
routed to each queue (precision queue or skill group) configured in the Contact Sharing system for the
groups selected in the report filter.
• Additional queue status information in two new fields for the Live Data Skill Group report. The Queued
Now field identifies the number of tasks currently queued for the skill group. The Longest in Queue
field indicates the longest time that a task has been waiting in the skill group to be handled by an agent.
Expanded Call Context (ECC) Variables
When you configure ECC variables, be sure that:
• The ECC variables' size does not exceed 2,000 bytes.
• The ECC variables' size and the variable names' length do not exceed 2,500 bytes.
If these maximum allowable sizes are exceeded, the CTI Server strips out the variable strings before they are
sent.
Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(2)
6
Cisco Unified Contact Center Enterprise
Deprecated Features
Dialer Prefix Data Updates
This release includes accuracy updates for the dialer prefix (NPA/NXX) data in the database.
ESXi 6.0 Support
Unified CCE Release 11.0(2) supports ESXi 6.0 update 1. For information about all supported ESXi versions,
see the Virtualization for Unified CCE DocWiki at http://docwiki.cisco.com/wiki/Virtualization_for_Unified_
CCE.
UCS C240 M4 Hardware Support
The minimum supported version of UCS Firmware for UCS C240 M4 hardware is 2.0(9c).
The Administration Workstation/Historical Data Server/Detailed Data Server (AW/HDS/DDS) requires an
eight-disk data store to meet the overall I/O operations per second (IOPS) requirement for UCCE deployment
models up to 4,000 agents. You can use either of the following configuration options:
• Default TRC RAID configuration - Split the database into two devices, on two vDisks, on two of the
four available data stores.
• Alternate RAID configuration - Deploy the database on a single, eight-disk data store.
Increase in Call Types Support per Skill Group
The number of supported call types you can create per skill group increases in this release from 10,000 to
15,000.
Deprecated Features
This release has no deprecated features.
Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(2)
7
Cisco Unified Contact Center Enterprise
Important Notes
Important Notes
Maintenance Release Installation
Procedure
Step 1
Step 2
Step 3
Plan and schedule the maintenance period.
Review all applicable documentation.
Download the maintenance release from the Unified Contact Center Enterprise Download Software page.
You can find the page at https://software.cisco.com/download/
release.html?mdfid=268439622&flowid=46046&softwareid=280840583&release=11.0(1)&relind=AVAILABLE&rellifecycle=&reltype=latest
Step 4
Step 5
Step 6
Step 7
Stop all ICM services.
Uninstall any ES that are installed on the servers.
Double-click the maintenance release file to begin the installation.
Follow the on-screen instructions to complete the installation.
Live Data COP Files
This release includes the following two Live Data (Standalone) Cisco Options Package (COP) files:
• ciscocuic.11.0.1-gateway-pg-support-install.cop.sgn
• ciscocuic.11.0.1-gateway-pg-support-uninstall.cop.sgn
To download and apply each COP file, see the Unified Contact Center Enterprise Download Software page
at:
https://software.cisco.com/download/
release.html?mdfid=282163829&flowid=&softwareid=282377062&release=11.0%281%29&relind=AVAILABLE&rellifecycle=&reltype=latest.
Removed and Unsupported Features
This release has no removed or unsupported features.
Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(2)
8
Cisco Unified Contact Center Enterprise
Documentation Changes
Documentation Changes
Live Data Documentation Changes
Solution Component and Feature Availability by Deployment Type
The following table from the Cisco Unified Contact Center Enterprise Design Guide for Release 11.0(1) lists
the availability of certain components and features in various deployment types.
Live Data is supported for UCCE 450 Agents Progger (only Lab users). To support Live Data in lab
deployments, the Machine_Host table contains the MachineType 27 = Unified CCE Progger.
Solution
Component
and Feature
Availability by Deployment Type
1—NAM
3—NAM
Rogger
2—Contact
Director
4—ICM
Router/Logger
8—ICM
Rogger
5—UCCE 8000
Agents
Router/Logger
6—UCCE
12000 Agents
Router/Logger
9—UCCE 4000
Agents
Rogger
13—UCCE 450
Agents
Progger
7—Packaged
CCE:
CCE-PAC-M1
10—Packaged
CCE:
CCE-PAC-M1
Lab Only
11—HCS-CC
1000 Agents
12—HCS-CC
500 Agents
14—HCS-CC
4000 Agents
15—HCS-CC
12000 Agents
Unified
N
CCE/Unified
Communications
Manager
Agents
N
Y
Y
Y
Y
Third-party
ACD Agent
PG
N
N
Y
N
N
N
Third-party
IVR PG
N
Y
Y
Y
N
N
Precision
Routing
N
N
N
Y
Y
Y
Live Data
N
N
N
Y1
Y
Y
ICM-to-ICM Y
Gateway
Y
Y
Y
N
N
Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(2)
9
Cisco Unified Contact Center Enterprise
Live Data Documentation Changes
Solution
Component
and Feature
1
2
3
4
5
Availability by Deployment Type
1—NAM
3—NAM
Rogger
2—Contact
Director
4—ICM
Router/Logger
8—ICM
Rogger
5—UCCE 8000
Agents
Router/Logger
6—UCCE
12000 Agents
Router/Logger
9—UCCE 4000
Agents
Rogger
13—UCCE 450
Agents
Progger
7—Packaged
CCE:
CCE-PAC-M1
10—Packaged
CCE:
CCE-PAC-M1
Lab Only
11—HCS-CC
1000 Agents
12—HCS-CC
500 Agents
14—HCS-CC
4000 Agents
15—HCS-CC
12000 Agents
Cisco Finesse N
N
Y2
Y
Y
Y
Agent
Request API
N
N
N
Y
Y
N
Unified
CCMP
N
N
Y
Y
N
Unified
CCDM3
Web Admin
and REST
APIs
N
N
N
Partial4
Y
Unified
CCDM5
Parent or
Child
N
N
Y
N
N
N
CICM
N
N
Y
N
N
N
Live Data is supported for UCCE 450 Agents Progger (only Lab users).
Finesse is only available for Unified CCE/Unified Communications Manager agents. Finesse is not available for Third-party ACD agents.
Unified CCDM is the management tool for Unified HCS for Contact Center.
Only Precision Routing configuration is exposed.
Unified CCDM is the management tool for Unified HCS for Contact Center.
Automatic Configuration of Router and Peripheral Gateway TIP Services in the AWDB
The following information is from the Cisco Unified Contact Center Enterprise Design Guide for Release
11.0(1); you can find this document at http://www.cisco.com/c/en/us/support/customer-collaboration/
unified-contact-center-enterprise/products-installation-guides-list.html. For this release, the topic's content
changes to indicate support for Avaya (Definity) peripherals.
Live Data service connects to the Distributor server and determines the Router and Peripheral Gateway (PG)
TIP connection information to establish the live data feed. This connection information is automatically
populated in the AW database when the corresponding Router / PG service is started.
To establish the feed from the PG, restart Live Data service when:
Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(2)
10
Cisco Unified Contact Center Enterprise
Live Data Documentation Changes
• A new PG that supports Live Data is started for the first time.
• A PG is upgraded to the latest version of Unified CCE.
If an existing PG is decommissioned or removed, restart the Live Data service to stop it from trying to establish
a connection to that PG.
Note
Cisco Unified Communications Manager (CUCM) PG, generic PGs with CUCM peripherals, Unified
CCE Gateway PGs, and Avaya (Definity) peripherals are supported for Live Data.
Configure Live Data Machine Services
The following information is from the Cisco Unified Contact Center Enterprise Installation and Upgrade
Guide for Release 11.0(1); you can find this document at http://www.cisco.com/c/en/us/support/
customer-collaboration/unified-contact-center-enterprise/products-installation-guides-list.html. For this release,
the topic's content changes to indicate support for Avaya (Definity) peripherals.
This command tells the AW where your Live Data machine services are located.
Note
Whenever you run set live-data machine-services, be sure to also run set live-data cuic-datasource to
reconfigure the Live Data data sources for the Unified Intelligence Center. See Configure Live Data
Unified Intelligence Center Data Sources in the Cisco Unified Contact Center Enterprise Installation and
Upgrade Guide.
Procedure
Step 1
Step 2
Log in to your Live Data server.
Run the following command to configure the Live Data machine services:
set live-data machine-services awdb-user awdb-pwd
Use the user@domain format to specify the AW database domain user with write-access permission. The
domain is a fully qualified domain name (FQDN), and the username is a user principal name. You must be
authorized to change Unified CCE configuration.
Note
• To populate the connection information automatically, your deployment must support Live
Data. To set the deployment type, see Set Deployment Type in the Cisco Unified Contact Center
Enterprise Installation and Upgrade Guide.
• Cisco Unified Communications Manager (CUCM) PG, generic PGs with CUCM peripherals,
Unified CCE Gateway PGs, and Avaya (Definity) peripherals are supported for Live Data.
Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(2)
11
Cisco Unified Contact Center Enterprise
Third-party Software Impacts
Third-party Software Impacts
See the Unified CCE Solution Compatibility Matrix at http://docwiki.cisco.com/wiki/Compatibility_Matrix_
for_Unified_CCE for more information on third-party software.
Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(2)
12
CHAPTER
3
Cisco Unified Web and E-Mail Interaction
Manager
• Change History , page 13
• New and Updated Features, page 13
• Third-Party Software Impacts, page 16
Change History
Change
See
Date
Updated Server Requirements
Updated Server Requirements, on
page 15
June 1, 2016
Updated User Desktop
Requirements
Updated User Desktop Requirements,
on page 15
New and Updated Features
New Features
Deployment and Configuration
Integrate with Unified CCE from the Administration Console
Administrators can now integrate Unified EIM and WIM with Unified CCE from the Administration Console.
Administrators can also import and map Unified CCE objects from the Administration Console. All business
Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(2)
13
Cisco Unified Web and E-Mail Interaction Manager
Updated Features
object management is now done through the user interface. (In previous releases, these tasks were done using
the UI Configuration Wizard, which required access to a server.)
Be aware that once you enable integration, configure an application instance, select an Agent PG, and save,
you change the deployment from a nonintegrated system to an integrated one. This operation is not reversible
(that is, you cannot revert to the nonintegrated system).
Configure Dynamic Messages for Integrated Chats from the Administration Console
A Dynamic Run Application Script Request (DRASR) allows you to display wait messages with dynamic
text (such as expected wait time) to customers while Unified EIM and WIM and Unified CCE integrated
systems process chat and call requests. You can use ECC variables and call variables to display the dynamic
content.
Partition administrators can configure these wait messages from the DRASR node in the Administration
Console.
New Settings in the Administration Console
Partition administrators can now configure the following new settings from the Administration Console:
• Proactive monitoring refresh interval (seconds)
• Chat watchdog interval (seconds)
• Reason code for Agent Not Ready
• Alert agent when non-interruptible activity is assigned
• Maximum wait time for login response from UCCE (seconds)
• Enable eGain-picks-the-agent routing
• Enable chat queueing
• Starvation time for activities
• Media class names
• Agent availability settings after completion of call
For details about each setting, see the Cisco Unified Web and E-Mail Interaction Manager Administrator's
Guide to Administration Console at http://www.cisco.com/c/en/us/support/customer-collaboration/
unified-email-interaction-manager/products-maintenance-guides-list.html.
Updated Features
Agent Experience
Changes to Pick, Pull, and Transfer
Integrated agents can now:
• Transfer more than one email activity to another integrated user or queue at one time
Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(2)
14
Cisco Unified Web and E-Mail Interaction Manager
Deprecated Features
• Transfer emails to agents who have not made themselves available to receive work
• Pick more than one email activity from another integrated user or queue at one time
• Pick email activities that are queued in Unified CCE
• Pick email activities from another integrated user who is not logged in to the application
Deployment and Configuration
Refreshed Templates for CallBack
A modern, completely redesigned template set, named Rainbow, is available out-of-the-box for call back.
Improved Routing for Chat
Auto-pushed back chats are now placed at the top of the External Agent Assignment Service (EAAS) queue.
(In previous releases, integrated chat activities that were auto-pushed back to the queue were placed at the
queue's end.)
Platform
Updated Server Requirements
This release requires newer versions of the following software to deploy Unified WIM and EIM:
• Wildfly 8.2.0
• JDK 1.8, Update 65 (64 bit)
For instructions about installing these requirements, see the Cisco Unified Web and E-Mail Interaction Manager
Upgrade Guide at http://www.cisco.com/c/en/us/support/customer-collaboration/
unified-email-interaction-manager/products-installation-guides-list.html.
Updated User Desktop Requirements
Unified WIM and EIM Release 11.0(2) requires one of the following versions of Internet Explorer:
• Internet Explorer 11 (Compatibility Mode)
• Internet Explorer 10 (Compatibility Mode)
No other browser or version is supported.
Deprecated Features
This release has no deprecated features.
Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(2)
15
Cisco Unified Web and E-Mail Interaction Manager
Important Notes
Important Notes
This release has no important notes.
Removed and Unsupported Features
This release has no removed and unsupported features.
Third-Party Software Impacts
There are no third-party software impacts for Unified WIM and EIM Release 11.0(2).
Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(2)
16
CHAPTER
4
Caveats
• Caveat Queries by Product, page 17
Caveat Queries by Product
Bug Search Tool
If you have an account with Cisco.com, you can use the Bug Search tool to find caveats of any severity for
any release. Access the Bug Search tool at https://www.cisco.com/cisco/psn/bssprt/bss. Enter the bug identifier
in the search box, and press return or click Search.
To access a list of open caveats and resolved caveats (rather than an individual caveat) for a particular product
or component, see the relevant sections later in these notes.
You can also choose your own filters and criteria in the tool to see a specific subset of caveats, as described
in the following table.
If you choose this in Releases
And you choose this in Status A list of the following caveats appears
Affecting or Fixed in these
Releases
Open
Any caveat in an open state for the
release or releases you select.
Fixed in these Releases
Fixed
Any caveat in any release with the fix
applied to the specific release or
releases you select.
Affecting or Fixed in these
Releases
Fixed
Any caveat that is either fixed or occurs
in the specific release or releases you
select.
Affecting these Releases
Fixed
Any caveat that occurs in the release or
releases you select.
OR
Affecting these Releases
Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(2)
17
Caveats
Severity 3 or Higher Caveats for Release 11.0(2)
Severity 3 or Higher Caveats for Release 11.0(2)
Use the following links to the Bug Search Tool to view a list of Severity 3 or higher caveats for each product
or component for the current release. You can focus the result set by setting more filters in the tool.
Note
If the list of caveats does not automatically appear when you open the browser, refresh the browser.
Cisco Packaged Contact Center Enterprise
https://tools.cisco.com/bugsearch/
search?kw=*&pf=prdNm&pfVal=284360381&rls=11.0(2)&sb=anfr&svr=3nH&srtBy=byRel&bt=custV
Cisco Unified Contact Center Enterprise
https://tools.cisco.com/bugsearch/
search?kw=*&pf=prdNm&pfVal=268439622&rls=11.0(2)&sb=anfr&svr=3nH&srtBy=byRel&bt=custV
Cisco Unified Web and E-Mail Interaction Manager
https://tools.cisco.com/bugsearch/
search?kw=*&pf=prdNm&pfVal=286286460&rls=11.0%282%29&sb=anfr&svr=3nH&bt=custV
Release Notes for Cisco Unified Contact Center Enterprise Solution Release 11.0(2)
18