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Port Utilization Guide for Cisco Unified Contact Center Enterprise,
Release 10.5
First Published: June 18, 2014
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
© 2003-2014
Cisco Systems, Inc. All rights reserved.
CONTENTS
Preface
Preface v
Change History v
About This Guide v
Audience vi
Documentation and Support vi
Field Alerts and Field Notices vi
Documentation Feedback vi
Conventions vi
CHAPTER 1
Port Utilization 1
Port Utilization Table Column Definitions 1
Unified CCE Port Utilization 2
Cisco Agent Desktop (CAD) Port Utilization 12
Cisco Unified Contact Center Management Portal Port Utilization 16
Cisco Unified CRM Connector 18
Cisco Voice Integration to Genesys Call Center 19
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.5
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Contents
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.5
iv
Preface
• Change History, page v
• About This Guide, page v
• Audience, page vi
• Documentation and Support, page vi
• Field Alerts and Field Notices, page vi
• Documentation Feedback, page vi
• Conventions, page vi
Change History
This table lists and links to changes made to this guide and gives the dates those changes were made. Earliest
changes appear in the bottom rows.
Change
Date
Initial release
05/21/2014
Added the following port definitions:
• Packaged CCE Data Server
• Unified CCE DBAgent
About This Guide
This document provides a list of the TCP and UDP ports that Cisco Unified Contact Center products use. You
use this information to configure Quality of Service (QoS) and Firewall/VPN solutions. Proper configuration
is important on a network with an Architecture for Voice, Video, and Integrated Data (AVVID) solution.
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.5
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Preface
Audience
Audience
This document is intended primarily for network administrators.
Documentation and Support
To download documentation, submit a service request, and find additional information, see What's New in
Cisco Product Documentation at: http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.
You can also subscribe to the What's New in Cisco Product Documentation RSS feed to deliver updates
directly to an RSS reader on your desktop. The RSS feeds are a free service. Cisco currently supports RSS
Version 2.0.
Field Alerts and Field Notices
Note that Cisco products may be modified or key processes may be determined important. These are announced
through use of the Cisco Field Alert and Cisco Field Notice mechanisms. You can register to receive Field
Alerts and Field Notices through the Product Alert Tool on Cisco.com. This tool enables you to create a profile
to receive announcements by selecting all products of interest.
Log into www.cisco.com; then access the tool at: http://www.cisco.com/cisco/support/notifications.html
Documentation Feedback
To provide comments about this document, send an email message to the following address:
[email protected]
We appreciate your comments.
Conventions
This document uses the following conventions:
Convention
Description
boldface font
Boldface font is used to indicate commands, such as user entries, keys, buttons,
and folder and submenu names. For example:
• Choose Edit > Find.
• Click Finish.
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.5
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Preface
Conventions
Convention
Description
italic font
Italic font is used to indicate the following:
• To introduce a new term. Example: A skill group is a collection of agents
who share similar skills.
• For emphasis. Example: Do not use the numerical naming convention.
• A syntax value that the user must replace. Example: IF (condition, true-value,
false-value)
• A book title. Example: See the Cisco Unified Contact Center Enterprise
Installation and Upgrade Guide.
window font
Window font, such as Courier, is used for the following:
• Text as it appears in code or that the window displays. Example:
<html><title>Cisco Systems,Inc. </title></html>
< >
Angle brackets are used to indicate the following:
• For arguments where the context does not allow italic, such as ASCII output.
• A character string that the user enters but that does not appear on the window
such as a password.
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.5
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Preface
Conventions
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.5
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CHAPTER
1
Port Utilization
• Port Utilization Table Column Definitions, page 1
• Unified CCE Port Utilization, page 2
• Cisco Agent Desktop (CAD) Port Utilization, page 12
• Cisco Unified Contact Center Management Portal Port Utilization, page 16
• Cisco Unified CRM Connector, page 18
• Cisco Voice Integration to Genesys Call Center, page 19
Port Utilization Table Column Definitions
The columns in the port utilization tables in this document describe the following:
Server or application protocol
The server or application and, where applicable, the open or proprietary application protocol.
Server protocol and port
The TCP or UDP port to which the server or application listens, along with the IP address for incoming
connection requests when acting as a server.
Remote protocol and port
The TCP or UDP port to which the remote service or application listens, along with the IP address for
incoming connection requests when acting as the server.
Remote device
The remote application or device making a connection to the server or service specified by the protocol;
or listening on the remote protocol and port.
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Port Utilization
Unified CCE Port Utilization
Note
The source port that the local application or service uses to connect to the destination port of a remote
device is not specified. The operating system always dynamically assigns the source port. In most cases,
this port is assigned randomly above TCP/UDP 1024.
Unified CCE Port Utilization
This table includes information for Unified CCE and CTI OS.
Some port definitions use a formula. For example:
TCP 40007 + (Instance Number * 40)
In this example, instance 0 uses port 40007, instance 1 uses port 40047, instance 2 uses port 40087, and so
on.
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Port Utilization
Unified CCE Port Utilization
Table 1: Unified CCE Port Utilization
Server or
application
protocol
Server protocol and port
Router (side
B) (MDS)
Private low:
Remote
protocol and
port
Remote device
Notes
Router (side A) (MDS)
Private network at the central
controller site
• TCP 41004 + (instance
number * 40)
Note
Private medium:
UDP ports are not used
if QoS is enabled on
the router private
interface.
• TCP 41016 + (instance
number * 40)
Private high:
• TCP 41005 + (instance
number * 40)
State Xfer for CIC:
• TCP 41022 + (instance
number * 40)
State Xfer for HLGR:
• TCP 41021 + (instance
number * 40)
• TCP 41032 + (instance
number * 40)
State Xfer for RTR:
• TCP 41020 + (instance
number * 40)
UDP 39500 - 39999
State Xfer for DBAgent:
• TCP 41033 + (instance
number * 40)
Router (side
B) (MDS)
MDS process port
Router (side
B) (MDS)
MDS state transfer port
MDS process client
TCP 41000
TCP 41001
MDS process client
(synchronized)
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Port Utilization
Unified CCE Port Utilization
Server or
application
protocol
Server protocol and port
Remote
protocol and
port
Remote device
Notes
Router (side A Router A: 40034 + (instance
and B) (TIP
number * 40)
Event)
Router B: 41034 + (instance
number * 40)
CUIC/Live Data
Public network Live Data
Events.
Router (side A Router A: 40035 + (instance
and B) (TIP
number * 40)
TOS)
Router B: 41035 + (instance
number * 40)
CUIC/Live Data
Public network Live Data Test
Other Side.
ICM PG1 (side Side A: 42034 + (instance
A and B) (TIP number * 40)
Event)
Side B: 43034 + (instance
number * 40)
CUIC/Live Data
Public network Live Data
Events.
ICM PG2 (side Side A: 44034 + (instance
A and B) (TIP number * 40)
Event)
Side B: 45034 + (instance
number * 40)
CUIC/Live Data
Public network Live Data
Events.
ICM PG1 (side Side A: 42035 + (instance
A and B) (TIP number * 40)
TOS)
Side B: 43035 + (instance
number * 40)
CUIC/Live Data
Public network Live Data Test
Other Side.
ICM PG2 (side Side A: 44035 + (instance
A and B) (TIP number * 40)
TOS)
Side B: 45035 + (instance
number * 40)
CUIC/Live Data
Public network Live Data Test
Other Side.
ICM PG (side TCP 43006 + (instance number
B) (pgagent) * 40)
ICM PG (Side A) (pgagent)
Public network (test-other-side)
ICM PG (side MDS process port
B) (MDS)
TCP 43000
MDS process client
ICM PG (side MDS state transfer port
B) (MDS)
TCP 43001
MDS process client
(synchronized)
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Port Utilization
Unified CCE Port Utilization
Server or
application
protocol
ICM PG1 (side
B) (MDS)
Server protocol and port
• Private low:
Remote
protocol and
port
Remote device
Notes
ICM PG1 (side A)
Private network
Note
TCP 43004 + (instance
number * 40)
• Private medium:
UDP ports are not used
if QoS is enabled on
the ICM PG private
interface.
TCP 43016 + (instance
number * 40)
• Private high:
TCP 43005 + (instance
number * 40)
• State Xfer for OPC:
TCP 43023 + (instance
number * 40)
UDP 39500 - 39999
ICM PG2 (side
B) MDS
• Private low:
ICM PG2 (side A)
Private network
Note
TCP 45004 + (instance
number * 40)
• Private medium:
UDP ports are not used
if QoS is enabled on
the ICM PG private
interface.
TCP 45016 + (instance
number * 40)
• Private high:
TCP 45005 + (instance
number * 40)
• State Xfer for OPC:
TCP 45023 + (instance
number * 40)
UDP 39500 - 39999
Router (side
A) (MDS)
MDS process port
Router (side
A) (MDS)
MDS state transfer port
MDS process client
TCP 40000
TCP 40001
ICM PG (side MDS process port
A) (MDS)
TCP 42000
MDS process client
(synchronized)
MDS process client
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Port Utilization
Unified CCE Port Utilization
Server or
application
protocol
Server protocol and port
Remote
protocol and
port
Remote device
ICM PG (side MDS state transfer port
A) (MDS)
TCP 42001
MDS process client
(synchronized)
Router (side
A) DMP
(ccagent)
ICM PG (pgagent)
• Public low:
TCP 40002 + (instance
number * 40)
Notes
Public network connecting the
PG to the central controller
Router to pre-5.0 PG
communication.
• Public medium:
Note
TCP 40017 + (instance
number * 40)
• Public high:
UDP ports are not used
if QoS is enabled on
the ICM PG private
interface.
TCP 40003 + (instance
number * 40)
UDP 39500 - 39999
Router (side
B) DMP
(ccagent)
• Public low:
ICM PG (pgagent)
TCP 41002 + (Instance
Number * 40)
Public network connecting the
PG to the central controller
Router to pre-5.0 PG
communication.
• (instance number
Public medium:
Note
TCP 41017 + (instance
number * 40)
UDP ports are not used
if QoS is enabled on
the ICM PG private
interface.
• Public high:
TCP 41003 + (instance
number * 40)
UDP 39500 - 39999
Router A
(rtfeed)
TCP 40007 + (instance number
* 40)
Administration & Data Server
Real time feed
Router B
(rtfeed)
TCP 41007 + (instance number
* 40)
Administration & Data Server
Real time feed
Logger (side
A)
TCP 40026 + (instance number
* 40)
Administration & Data Server
Historical Data Server (HDS)
Replication
TCP 40028 + (instance number
* 40)
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Port Utilization
Unified CCE Port Utilization
Server or
application
protocol
Server protocol and port
Logger (side
B)
TCP 41026 + (instance number
* 40)
Remote
protocol and
port
Remote device
Notes
Administration & Data Server
Historical Data Server (HDS)
Replication
Primary
TCP 48008 + (instance number
Administration * 40)
& Data Server
(rtfeed)
Administration client
Real time feed
Secondary
TCP 49008 + (instance number
Administration * 40)
& Data Server
(rtfeed)
Administration client
Real time feed
CICM Router
(side A)
(INCRPNIC)
UDP 40025 + (instance number
* 40)
NAM Router (CIC)
Public network connecting the
NAM to the CICM
CICM Router
(side B)
(INCRPNIC)
UDP 41025 + (instance number
* 40)
NAM Router (CIC)
Public network connecting the
NAM to the CICM
CSFS
TCP 40015
CSFS duplexed peer
CSFS event synchronization
link
Logger (side
A)
40013 + (instance number *40)
Recovery
Logger (side
B)
41013 + (instance number *40)
Recovery
Diagnostic
framework
TCP 7890
This serviceability component
is installed on major CCE
component servers (e.g. router,
logger, PG, Administration and
Data Servers)
TCP 41028 + (instance number
* 40)
Distributor and Internet Script Editor
MSSQL
TCP 1433
Logger
Distributor
HTTPS
TCP 443
CCE Web Administration and
Internet Script Editor Clients
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Port Utilization
Unified CCE Port Utilization
Server or
application
protocol
Server protocol and port
Remote
protocol and
port
Remote device
Notes
SIP
UDP 58800
Cisco Unified Communications Set in the
Manager Unified CM (Unified SIPDialerPortBaseNumber
CM Cisco Unified
registry key.
CallManager)
SCCP
TCP 2000
Cisco Unified Communications
Manager Unified CM (Unified
CM Cisco Unified
CallManager)
CCE outbound dialer
RTP for SIP
UDP ports in a range based on
these formulas:
Voice gateway
Receive ports for reservation
calls.
Use the following registry key
to select and configure UDP
ports: RTPPortRangeStart
• RangeStart =
RTPPortRangeStart +
(instNum * 2000)
• RangeEnd = RangeStart
+ 2000
You can set RTPPortRangeStart
in the registry key:
RTPPortRangeStart. instNum
is the instance number for the
Dialer.
RTP for SCCP UDP ports in a range based on
these formulas:
Voice gateway
Use the following registry key
to select and configure UDP
ports: RTPPortRangeStart
• RangeStart =
RTPPortRangeStart +
(instNum * 2000)
• RangeEnd = RangeStart
+ 2000
You can set RTPPortRangeStart
in the registry key:
RTPPortRangeStart. instNum
is the instance number for the
Dialer.
TFTP
UDP 69
TFTP file
transfer
Ephemeral
TFTP server
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Receive ports for reservation
calls.
Port Utilization
Unified CCE Port Utilization
Server or
application
protocol
Server protocol and port
Remote
protocol and
port
Remote device
Notes
MR PG
TCP 38001+ (instance number)
The MR PG connects to the SIP
Dialer using this port.
MR PG (SIP)
5060 and
"SIPDialerPortBaseNumber +
instance number"
This port is used with Unified
Communications Manager,
Voice Gateway, or SIP Proxy.
CTI and CTI Object Server
GED-188 (CTI Side A
Server)
TCP 42027 + (instance number
* 40)
ARM Interface
CTI OS Server
CAD Server
Side B
TCP 43027 + (instance number
* 40)
CTI OS Server TCP 42028
CTI OS Client
CTI OS Server Peers
CAD Desktop
CTI OS
Supervisor
Desktop
UDP 39200
CTIOS Silent
Monitor
Service
TCP 42228
Cisco
Enterprise
Data Store
TCP 42228
Applicable to first CTI OS
instance. Multi-instance CTI OS
and Cisco Unified Contact
Center Hosted require a custom
port be defined.
CTI OS Client
Desktop Silent Monitoring
Siebel server
Support for screen call context
Packaged CCE
Data Servers
and external
HDSs
https 443
https 443
ESXi Hosts
TCP 2748
Unified CM
TDM/IP peripherals
IP Process
Communications
CTI/QBE
JTAPI
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Port Utilization
Unified CCE Port Utilization
Server or
application
protocol
Server protocol and port
GED-125
TCP 5000–5001
Remote
protocol and
port
Remote device
Notes
Customer Voice Portal (or ISN) Unified ICM/IVR message
Cisco Unified IP-IVR (Unified interface, VRU PIM
IP IVR)
CCE PG
TCP 2789
Unified CM
MR PIM
TCP 2000
Media Routing process
TDM Process
Communications
JTAPI application server
Note
For more information
on peripheral
communication, see
the “ACD Supplement”
user documentation for
the specific switch you
are using.
Aspect PIM
TCP 8000
Aspect ACD
Used by real-time bridge
Aspect Contact
Center server
PIM
TCP 6101
Aspect Contact Center server
Application bridge
TCP 6102
Event link
TCP 9001
Avaya PIM
TCP 6060–6070
TCP 5678
Avaya ACD
Event link
CMS
MIS Process
VRU
TCP 3000–3030
Avaya Aura
Contact Center
(AACC) PIM
TCP 3000
Avaya ACD
UCCX
Gateway PIM
TCP 12028
UCCX
Connects to CTI server, listens
for VRU PIM
Port number is configurable
Network Interface Controllers (NIC)
Refer to the TCP/IP-based NIC System Management Guide Supplements and setup parameters of the NIC or SCP connections for
more details.
Windows authentication and remote administration ports
For more information, see: Service overview and network port requirements for the Windows Server system (Microsoft knowledge
base article Q832017).
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Port Utilization
Unified CCE Port Utilization
Server or
application
protocol
Server protocol and port
RPC
TCP 135
Remote
protocol and
port
Remote device
Notes
UDP 135
NetBIOS
Session
TCP 139
NetBIOS
Name
Resolution
TCP 137
NetBIOS
Netlogon/
Browsing
UDP 138
SMB
TCP 445
UDP 137
UDP 445*
LDAP
TCP 389
UDP 389
LDAP SSL
TCP 636
LDAP GC
TCP 3268
LDAP GC
SSL
TCP 3269
DNS
TCP 53
UDP 53
Kerberos
TCP 88
UDP 88
NTP
UDP 123
SQL Server
TCP 1433
See Q287932
UDP 1434
* Also used for named pipes connectivity.
Network management and remote administration
SNMP
UDP 161
SNMP–Trap
UDP 162
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Port Utilization
Cisco Agent Desktop (CAD) Port Utilization
Server or
application
protocol
Server protocol and port
Syslog
UDP 514
Telnet
TCP 23
RDP
(Terminal
Services)
TCP 3389
pcAnywhere
TCP 5631
Remote
protocol and
port
Remote device
Notes
UDP 5632
VNC
TCP 5900
RealVNC
TCP 5800 (Java HTTP)
Customer interaction analyzer
HTTP file
transfer
TCP 80
TCP 80
Call recording server
HTTP data
replication
TCP 8080
TCP 8080
Call recording server
VPN/terminal TCP 3389
services
Call recording server
Cisco Agent Desktop (CAD) Port Utilization
Note
If an Agent Desktop client is running in a Citrix environment, the Citrix server chooses ports randomly
for CAD/CTIOS clients. If Citrix is running Windows 2008, the randomly assigned port number falls
within the Internet Assigned Numbers Authority (IANA) standard range of 49152-65535.
Table 2: Cisco Agent Desktop (CAD) Port Utilization
Server or
application
protocol
Server protocol
and port
Remote protocol
and port
Remote device
Cisco Agent Desktop
Desktop Monitor TCP 59020
Cisco Supervisor Desktop
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Notes
Port Utilization
Cisco Agent Desktop (CAD) Port Utilization
Server or
application
protocol
Server protocol
and port
Remote protocol
and port
Remote device
FCCServer
TCP 3002
TCP 3101
Supervisor Desktop
Chat
TCP 59020
CTI OS
SIP
UDP/TCP 5060
*
AXL (SOAP)
HTTPS 443
Notes
Cisco Desktop Base Services
TCP 42028
CTI OS Server
UDP/TCP 5060 *
Unified CVP and Cisco Unified
Communications Manager
(including Cisco Unified
Communications Manager IM and
Presence Service)
CA does not support SIP over TLS
Cisco Unified Communications
Manager IM and Presence Service
Cisco Supervisor Desktop
Chat
TCP 59021
Cisco Desktop Base Services
Chat
RTP
UDP 59010
VoIP
UDP 59012
Cisco Desktop VoIP Monitor
Service
UDP 59014
Cisco Desktop Recording Server
Playback
RTP
UDP 59016
Cisco Desktop Base Services
LRM
Chat
Enterprise
TCP 65431
Cisco Agent Desktop
TCP 65432
Cisco Supervisor Desktop
TCP 59000
Cisco Agent Desktop
TCP 37350
Cisco Supervisor Desktop
TCP 59004
Cisco Agent Desktop
Cisco Supervisor Desktop
Enterprise
TCP 3004
Rascal
TCP 59003
OmniOrbUsePort (server)
Cisco Agent Desktop
Cisco Supervisor Desktop
Directory
TCP 38983
Cisco Agent Desktop
LDAP
Cisco Supervisor Desktop
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Port Utilization
Cisco Agent Desktop (CAD) Port Utilization
Server or
application
protocol
Server protocol
and port
TrueUpdate
TCP 8088
Remote protocol
and port
Remote device
Notes
Cisco Agent Desktop
Tomcat
Cisco Supervisor Desktop
LRM
TCP 65431
Cisco Desktop Base Services
For redundancy
TCP 65432
MSL
UDP 27871
Cisco Desktop Base Services
For redundancy
Directory
TCP 38983
Cisco Desktop Base Services
For redundancy
LRM
TCP 65431
Cisco Desktop VoIP Monitor
Service
LRM
TCP 65432
License Server
LDAP
TCP 38983
Cisco Desktop VoIP Monitor
Service
Chat
TCP 3002
LDAP VPN client
Chat
TCP 3100
LDAPOmniOrbUsePort (client)
Chat
TCP 59000
LDAPOmniOrbUsePort (server)
LRM
TCP 65431
Cisco Desktop Recording Service
TCP 65432
LDAP
TCP 38983
Cisco Desktop Recording Service
LRM
TCP 65431
Cisco Desktop Administrator
TCP 65432
Enterprise
TCP 59004
Cisco Desktop Administrator
Directory
TCP 38983
Cisco Desktop Administrator
TAI
TCP 59010
Cisco Desktop Administrator
Sync
TCP 59011
Cisco Desktop Administrator
Sync
TCP 27872
TrueUpdate
TCP 8088
Cisco Desktop Administrator
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Tomcat
Port Utilization
Cisco Agent Desktop (CAD) Port Utilization
Server or
application
protocol
Server protocol
and port
IPPA
TCP 59012
IPPA
TCP 59010
Tomcat
TCP 8088
GED-188
Remote protocol
and port
Remote device
Notes
Cisco Agent Desktop Browser
Edition
Cisco Agent Desktop Browser
Edition
Side A: TCP 42027 CTI Server
Call events
Side B: TCP 43027
MSSQL
AXL (SOAP)
Dynamic
TCP 1433
Distributor
TCP 80
Unified CM
Rascal
Cisco Desktop VoIP Monitor Server
Primary Server
TCP 59002
Cisco Agent Desktop
OmniOrbUsePort (server)
Cisco Supervisor Desktop
Cisco Desktop Base Services
IP Discovery
TCP 37606
Cisco Agent Desktop
Cisco Supervisor Desktop
VPN Port
(Server)
TCP 37606
AXL (SOAP)
Dynamic
TCP 80
Unified CM
Phone MAC address lookup
Cisco Agent Desktop
OmniOrbUsePort (server)
Cisco Desktop Recording Server
Primary Server
TCP 59005
Cisco Supervisor Desktop
Cisco Desktop Base Services
IP Discovery
TCP 59027
Cisco Supervisor Desktop
Cisco Desktop Base Services
VPN Server Port TCP 59027
RTP
UDP 59500 59700
Cisco Agent Desktop
Cisco Desktop VoIP Monitor Server
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Port Utilization
Cisco Unified Contact Center Management Portal Port Utilization
Server or
application
protocol
Server protocol
and port
Remote protocol
and port
Remote device
Notes
59500
Port range start (client)
59700
Port range end (client)
RP server
Primary server
59005
VPN server port 59027
To client port
59014
Client
From client port 59016
Client
Cisco Unified Contact Center Management Portal Port Utilization
Table 3: Cisco Unified Contact Center Management Portal Port Utilization
Server or
application
protocol
Server protocol
and port
Remote protocol Remote device
and port
Notes
Browser
HTTP
TCP 80
CCMP Web server A/B
Standard HTTP web client
connection
HTTPS
TCP 443
CCMP Web server A/B
SSL web client connection
CCMP DB server A/B
Standard SQL connection
Domain Controller
Used to read AD account
information for supervisor
provisioning
CCMP DB server A/B
Standard SQL connection
CCMP Web/Application server A
SQL
TCP 1433
LDAP
TCP 389
UDP 389
CCMP Web/Application server B
SQL
TCP 1433
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Port Utilization
Cisco Unified Contact Center Management Portal Port Utilization
Server or
application
protocol
Server protocol
and port
Remote protocol Remote device
and port
Notes
LDAP
TCP 389
UDP 389
Domain Controller
Used to read AD account
information for supervisor
provisioning
TCP 1433
CCMP DB server B
For SQL replication
TCP 1433
CCE/CCH Administration and Data For import of CCE/CCH dimension
server side A
data
TCP 1433
CCE/CCH Administration and Data For import of CCE/CCH dimension
server side B
data
HTTP
TCP 80
Unified CM
HTTP connection used for AXL
provisioning requests
HTTPS
TCP 443
Unified CM
HTTP connection used for AXL
provisioning requests
*MSDTC
TCP 135
TCP TCP
1024-5000
CCMP DB sever B
For the CCMP audit archive job
SMB over IP
UDP 445*
TCP 445
CCMP Database server A
SQL
For CVP file upload file replication
* Also used for named pipes connectivity.
CCMP Database server B
SQL
TCP 1433
CCMP DB server A
For SQL replication
TCP 1433
CCE/CCH Adminstration & Data
sever side A
For import of CCE/CCH dimension
data
TCP 1433
CCE/CCH Adminstration & Data
sever side B
For import of CCE/CCH dimension
data
HTTP
TCP 80
Unified CM(x)
HTTP connection used for AXL
provisioning requests
HTTPS
TCP 443
Unified CM(x)
HTTP connection used for AXL
provisioning requests
*MSDTC
TCP 135
TCP TCP
1024-5000
CCMP DB sever A
For the CCMP audit archive job
SMB over IP
UDP 445*
TCP 445
For CVP file upload file replication
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Cisco Unified CRM Connector
These assume all server names are either TCP/IP addresses or DNS names (hence no NETBIOS port
requirements).
Ports are also required to access all Unified Contact Center Management Portal servers for support reasons
(either pcAnywhere or terminal services).
Note
This list does not include standard Windows ports such as DNS and Kerberos.
* MSDTC response ports by default use a dynamically allocated port in the range of 1024 to 5000. You can
configure this range creating the HKEY_LOCAL_MACHINE\Software\Microsoft\Rpc\Internet location
registry key and adding the following registry values:
• Ports (REG_MULTI_SZ) - specify one port range per line, for example, 3000-3005
• PortsInternetAvailable (REG_SZ) - always set this value to "Y" (do not include the quotes)
• UseInternetPorts (REG_SZ) - always set this value to "Y" (do not include the quotes)
Cisco Unified CRM Connector
Table 4: Cisco Unified CRM Connector for SAP
Server or
application
protocol
Server protocol
and port
Remote protocol Remote device
and port
CRM Connector TCP 8080
for SAP
(however, this
port can be
adjusted via the
registry)
SAP ICI connection
CRM DataStore
for SAP
CRM Connector for SAP
TCP 42029
Notes
Table 5: Cisco Unified CRM Connector for Microsoft CRM, Oracle PeopleSoft, Salesforce.com
Server or
application
protocol
Server protocol
and port
Remote protocol Remote device
and port
Notes
CRM Connector TCP 80
Server
.NET Adapter, Administration Tool "Default Web Site" in IIS Manager.
MSCRM Server TCP 81
MSCRM Client
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Cisco Voice Integration to Genesys Call Center
Server or
application
protocol
Server protocol
and port
Remote protocol Remote device
and port
Notes
CRM Connector TCP 5666
Server
CRM Adapters
Configurable in \Program
Files\Cisco\CRM
Connector\MCIS\Config.ini
.NET Adapter
Agent Desktop
Remoting Port.
CRM Connector TCP 42027
Server
Cisco CTI Server
Default port for side A. Configurable
in the Config.ini file [CTIModule
Setting] Port_A.
CRM Connector TCP 44027
Server
Cisco CTI Server
Default port for side B. Configurable
in the Config.ini file [CTIModule
Setting] Port_B.
CRM Connector TCP 65372
Server
Server Administration Tool
Configurable under \Program
Files\Cisco\CRM
Connector\MCIS\Config.ini and
\Program Files\Cisco\CRM
Connector\ Server Administration
Tool\WebComponent\ server.config
TCP 5558
Cisco Voice Integration to Genesys Call Center
Server or
application
protocol
Server protocol
and port
Genesys System TCP 2555
Interoperability (however, this
Manager
port can be
adjusted using
the registry)
Remote protocol Remote device
and port
Genesys T-Server Alcatel A4400
Notes
CSTA
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