Port Utilization Guide for Cisco Unified Contact
Center Express Release 9.0(1)
For Cisco Unified Contact Center Express and Cisco Unified IP IVR
Release 9.0(1)
First Published: July 06, 2012
• Overview, page 1
• Intended audience, page 1
• Related documentation, page 2
• Port utilization table column definition, page 2
• Cisco Unified CCX port utilization, page 3
• Cisco Unified IP IVR port utilization, page 11
• Cisco agent/Supervisor desktop port utilization, page 16
• Obtain additional support and documentation, page 18
• Documentation feedback, page 18
Overview
This document provides a list of the TCP and UDP ports used by the Cisco Unified Contact Center Express
application, including Cisco Unified IP IVR and Cisco Unified CCX platform. Port listings are presented in
a tabular format.
Intended audience
This guide is intended for Cisco Unified Communications network administrators.
Port Utilization Guide for Cisco Unified Contact Center Express, Release 9.0(1)
1
Port Utilization Guide for Cisco Unified Contact Center Express Release 9.0(1)
Related documentation
Related documentation
• For Cisco Unified ICME/CCE port utilization information, see the Port Utilization Guide for Cisco
Unified ICM/IPCC here:
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_installation_and_configuration_
guides_list.html
• For Cisco Unified CCX design information, see the Solution Reference Network Design for Cisco
Unified Contact Center Express and Cisco Unified IP IVR here: http://www.cisco.com/en/US/products/
sw/custcosw/ps1846/products_implementation_design_guides_list.html
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_implementation_design_guides_
list.html
• For a complete list of terms used in Cisco Unified CCX and Cisco Unified IP IVR, see the following
URL:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_technical_reference_list.html
Port utilization table column definition
The columns in the below tables describe the following:
Destination port / Listener
A numeric identifier that the Internet transport protocol uses to distinguish among multiple, simultaneous
connections to a single destination host.
Application / Process
This is the process that is expected to provide the service using a port.
Protocol
It is a higher application level transport mechanism that defines the semantics of the messages being
transported over a network. If you see TCP as the protocol, it means that the protocol is proprietary.
Network protocol
It is a lower level transport mechanism that is unaware of what is being transported over a network.
TCP and UDP are the two transport protocols used here.
Remote device
The name of the devices that connect to the listed port.
Source port
The port using which a remote device connects to the listed port
Purpose
The service for which a particular port is used by the server.
Traffic direction
Direction of TCP/UDP packets between Unified CCX server and remote device.
Port Utilization Guide for Cisco Unified Contact Center Express, Release 9.0(1)
2
Port Utilization Guide for Cisco Unified Contact Center Express Release 9.0(1)
Cisco Unified CCX port utilization
Cisco Unified CCX port utilization
The following table lists ports that are used in Cisco Unified CCX.
Table 1: Cisco Unified CCX port utilization
Destination port /
Listener
Application /
Process
Protocol Network Remote device
protocol
7
System Service —
TCP
Editor
Source
port
Purpose
Traffic
direction
—
- Echo for Editor
Bi-directional
- ICM Controller
22
System Service
TCP
—
—
SFTP and SSH
access
Bi-directional
80
Tomcat
HTTP
TCP
—
—
Web access
Bi-directional
IPPA Server
—
TCP
Intra-Cluster
—
Communication (see
table note 1, on page
11)
Used for page push
to phone from the
BIPPA Service
Bi-directional
123
System Service —
UDP
—
—
Network time sync
Bi-directional
161
SNMP Agent
SNMP
UDP
—
—
Provide services for In-bound
SNMP-based
management
applications
443
Tomcat
—
TCP
Cisco Agent Desktop —
(CAD), Cisco
Supervisor Desktop
(CSD), Cisco Desktop
Workflow
Administrator, CAD
Browser Edition, CAD
IP Phone Agent
—
1090
AON
RMI
Management
Console (AMC)
Service
TCP
Intra-Cluster
communication
Provide RTMT data Bi-directional
collecting, logging
and alerting
functionalities
(AMC RMI Object
Port)
—
Bi-directional
Port Utilization Guide for Cisco Unified Contact Center Express, Release 9.0(1)
3
Port Utilization Guide for Cisco Unified Contact Center Express Release 9.0(1)
Cisco Unified CCX port utilization
Destination port /
Listener
Application /
Process
Protocol Network Remote device
protocol
Source
port
Purpose
1099
AON
RMI
Management
Console (AMC)
Service
TCP
1500
DBMON
—
1501
DBMON
—
Traffic
direction
Intra-Cluster
communication
—
Provide RTMT data Bi-directional
collecting, logging
and alerting
functionalities
(AMC RMI Registry
Port)
TCP
—
—
This is the port
where the IDS
engine listens for
DB clients
TCP
—
—
- This is an alternate Bi-directional
port to bring up a
second instance of
IDS during upgrade.
Bi-directional
- Localhost traffic
only
1504
Informix
—
Dynamic Server
(IDS)
TCP
External process like —
HRC, WallBoard
Client, External DB
clients (like Squirrel
or others for custom
reporting) can connect
Unified CCX
database port
1515
DBL RPC
XML
TCP
Intra-Cluster
communication
DBL RPC, this is
Bi-directional
used during
installation to set up
IDS replication
between nodes
1990
CVD
—
TCP
CVD of other node in —
cluster
Bootstrap adaptor
listening for
configuration
requests
Bi-directional
1994
Unified CCX
—
Cluster View
Daemon (CVD)
TCP
CAD Services
CAD/CSD
components
communicate with
CVD
Bi-directional
1996
CVD
UDP
CVD of other node in —
cluster
—
Port Utilization Guide for Cisco Unified Contact Center Express, Release 9.0(1)
4
—
—
Bi-directional
Heartbeats between Bi-directional
CVDs in the cluster
Port Utilization Guide for Cisco Unified Contact Center Express Release 9.0(1)
Cisco Unified CCX port utilization
Destination port /
Listener
Application /
Process
Protocol Network Remote device
protocol
Source
port
Purpose
2555
Real-Time
—
Information
Server (RIS)
Data Collector
service (RISDC)
TCP
2556
RISDC
—
2789
JTAPI Client
3000
Traffic
direction
Intra-Cluster
communication
—
Connect to other
Bi-directional
RISDC services in
the cluster to provide
cluster-wide
real-time info
TCP
Intra-Cluster
communication
—
Allowed RIS client
connection to
retrieve real-time
info
Bi-directional
QBE
TCP
Unified CM
2748
Provide services to
CTI applications
Bi-directional
LRMServer
—
TCP
CAD, CSD, Cisco
Desktop Workflow
Administrator
—
Cisco Desktop
Licensing and
Resource Manager
Service
Bi-directional
3001
FCCServer
—
TCP
CAD, CSD
—
Cisco Desktop Call
/ Chat Service CORBA
Bi-directional
3002
FCCServer
—
TCP
CAD, CSD
—
Cisco Desktop Call
/ Chat Service VPN
Bi-directional
3003
RASCALSvr
—
TCP
CAD, CSD
—
Cisco Desktop
Recording and
Statistics Service
Bi-directional
3004
CTIStorageServer —
TCP
CAD, CSD, Cisco
Desktop Workflow
Administrator
—
Cisco Desktop
Enterprise Service
Bi-directional
3006
EEMServer
—
TCP
CAD, CSD
—
Cisco Desktop
Agent E-Mail
Service
Bi-directional
3007
LDAPmonSvr,
slapd, syncrepl
—
TCP
Cisco Desktop
Workflow
Administrator
—
Cisco Desktop
LDAP Monitor
Service
Bi-directional
3008
DirAccessSynSvr —
TCP
CAD, CSD,
Intra-Cluster
Communication
—
Cisco Desktop Sync Bi-directional
Service
Port Utilization Guide for Cisco Unified Contact Center Express, Release 9.0(1)
5
Port Utilization Guide for Cisco Unified Contact Center Express Release 9.0(1)
Cisco Unified CCX port utilization
Destination port /
Listener
Application /
Process
Protocol Network Remote device
protocol
Source
port
Purpose
Traffic
direction
3009
RPServer
—
TCP
CAD, CSD,
Intra-Cluster
Communication
—
Cisco Desktop
Recording and
Playback Service CORBA
Bi-directional
3010
RPServer
—
TCP
CAD, CSD,
Intra-Cluster
Communication
—
Cisco Desktop
Recording and
Playback Service VPN
Bi-directional
3011
FCVoIPMonSvr —
TCP
CAD, CSD,
Intra-Cluster
Communication
—
Cisco Desktop VoIP Bi-directional
Monitor Service CORBA
3012
FCVoIPMonSvr —
TCP
Cisco Desktop
Workflow
Administrator
—
Cisco Desktop VoIP Bi-directional
Monitor Service VPN
3013
BIPPA
—
TCP
CAD Browser Edition —
Cisco Desktop
Bi-directional
Browser and IP
Phone Agent Service
- CORBA
3014
BIPPA
—
TCP
CAD, CSD, Cisco
Desktop VoIP
Monitor Service,
Cisco Desktop
Workflow
Administrator,
Intra-Cluster
Communication
—
Cisco
Bi-directional
DesktopBrowser and
IP Phone Agent
Service - TCP
3016
LDAP
—
TCP
CAD, CSD, Cisco
Desktop Workflow
Administrator
—
Cisco Desktop Open Bi-directional
LDAP
38983
Note
Port
38983 is
open only
on
Unified
CCX
systems
that were
upgraded
from
versions
earlier
than
9.0(1).
Port Utilization Guide for Cisco Unified Contact Center Express, Release 9.0(1)
6
Port Utilization Guide for Cisco Unified Contact Center Express Release 9.0(1)
Cisco Unified CCX port utilization
Destination port /
Listener
Application /
Process
Protocol Network Remote device
protocol
Source
port
Purpose
Traffic
direction
3017
LDAP
—
TCP
CAD Browser Edition, —
CAD IP Phone Agent
Cisco Desktop Open Bi-directional
LDAP
3102
BIPPA
—
TCP
CAD, CSD, Cisco
Desktop Workflow
Administrator
—
Cisco Desktop
Bi-directional
Browser and IP
Phone Agent Service
- Chat
3103
CTIStorageServer —
TCP
CAD, CSD,
Intra-Cluster
Communication
—
Cisco Desktop
Bi-directional
Enterprise Service Chat
3104
VoIPSvc
—
TCP
CAD, Cisco Desktop —
VoIP Monitor Service,
Intra-Cluster
Communication
Cisco Desktop VoIP Bi-directional
Monitor Service Chat
3500:3700
Rec
—
UDP
CAD, Cisco Desktop —
VoIP Monitor Service
(under SPAN
configurations)
Cisco Desktop
Recording and
Playback Service RTP
4040
Disaster
Recovery
System (DRS)
—
TCP
—
4160
CVD
—
TCP
CVD of other node in —
cluster
Jini lookup service
TCP port
Bi-directional
CVD
—
UDP
CVD of other node in —
cluster
Jini lookup service
UDP port
Bi-directional
5001
Real-time
service
SOAP
TCP
—
—
SOAP Monitor
Bi-directional
5002
Perfmon service SOAP
TCP
—
—
SOAP Monitor
Bi-directional
5003
Control center
service
SOAP
TCP
—
—
SOAP Monitor
Bi-directional
5004
Log Collection
Service
SOAP
TCP
—
—
SOAP Monitor
Bi-directional
In-bound
DRF master agent
Bi-directional
server port accepts
connections from
local agent GUI and
CLI
Port Utilization Guide for Cisco Unified Contact Center Express, Release 9.0(1)
7
Port Utilization Guide for Cisco Unified Contact Center Express Release 9.0(1)
Cisco Unified CCX port utilization
Destination port /
Listener
Application /
Process
Protocol Network Remote device
protocol
Source
port
Purpose
5007
System Service SOAP
TCP
5065
Engine
SIP
5222
Notification
Service
—
6161
CVD
6293
—
—
SOAP Monitor - a Bi-directional
troubleshooting tool
for SOAP
infrastructure
UDP
SIP gateway
—
Communicate with
SIP gateway
Bi-directional
TCP
Web Browser
—
OpenFire socket
based client
connection
Bi-directional
ActiveMQ TCP
Internal
6161
Publish JMS events Bi-directional
across JMS network
connectors in the
cluster
True Update
—
TCP
CAD/CSD
—
CAD/CSD true
update
Bi-directional
6295
CVD
—
TCP
CVD of other node in —
cluster
Bootstrap HTTPD
service port
Bi-directional
6999
CVD
—
TCP
Engine, Tomcat,
CVD, and Editor
—
RMI Port
Bi-directional
7071
Notification
Service
—
TCP
Web Browser
—
HTTP bind
Bi-directional
7443
Notification
Service
—
TCP
Web Browser
—
Secure HTTP bind
Bi-directional
8001
DBMON
CN
TCP
Intra-Cluster
communication
—
DB change
notification port.
Bi-directional
Port Utilization Guide for Cisco Unified Contact Center Express, Release 9.0(1)
8
Traffic
direction
Port Utilization Guide for Cisco Unified Contact Center Express Release 9.0(1)
Cisco Unified CCX port utilization
Destination port /
Listener
Application /
Process
Protocol Network Remote device
protocol
Source
port
Purpose
8080
Tomcat
HTTP
—
-Client browser
Bi-directional
trying to access any
of the
Administration
interfaces or User
Options interface.
TCP
Client Browser
Traffic
direction
-Web services client
using RTMT and
mobile supervisor
applications.
True Update
—
TCP
CAD/CSD
—
CAD/CSD true
update
Bi-directional
8081
Cuic Tomcat
HTTP
TCP
Client Browsers
—
Client browser
trying to access the
Cisco Unified
Intelligence Center
web interface
Bi-directional
8443
Tomcat
SOAP
TCP
CAD, CSD
—
SOAP between
CAD client and
Unified CM
Bi-directional
Tomcat
HTTPS
TCP
Client Browser
—
- Client browser
Bi-directional
trying to access any
of the
Administration
interfaces or User
Options interface
- Web services client
using RTMT and
mobile supervisor
applications
8444
Cuic Tomcat
HTTPS
TCP
Client Browsers
—
Client browser
trying to access the
Cisco Unified
Intelligence Center
web interface
Bi-directional
Port Utilization Guide for Cisco Unified Contact Center Express, Release 9.0(1)
9
Port Utilization Guide for Cisco Unified Contact Center Express Release 9.0(1)
Cisco Unified CCX port utilization
Destination port /
Listener
Application /
Process
8500
IPSec Manager Proprietary UDP
daemon
9080
Protocol Network Remote device
protocol
Source
port
Purpose
Traffic
direction
—
—
Cluster replication
of platform data
(hosts) certificates
etc.
Bi-directional
IPSec Manager Proprietary TCP
daemon
—
—
Connectivity testing Bi-directional
Engine
—
—
- Clients trying to
Bi-directional
access HTTP
triggers or
documents / prompts
/ grammars
—
TCP
- Tomcat instance
used by Unified
CCX engine
12028
Unified CCX
Engine, Cisco
Mobile
Supervisor
—
TCP
—
—
CTI Server
Bi-directional
24576 ~ 32767
Cisco IP Voice
Media
Streaming
application
RTP
RTCP
UDP
—
—
- Audio media
streaming.
Bi-directional
32768 ~ 61000
58000
59010
- Kernel streaming
device driver
—
TCP
—
—
Generic ephemeral Bi-directional
TCP ports (see table
note 2, on page 11)
—
UDP
—
—
Generic ephemeral Bi-directional
UDP ports (see table
note 3, on page 11)
Custom
UDP
Custom application
—
Provides an interface Bi-directional
to control Agent
Desktop.
UDP
Cisco Desktop VoIP —
Monitor Service
(SPAN-based
monitoring), CAD
(desktop monitoring),
Intra-Cluster
Communication
Cisco Desktop VoIP Bi-directional
Monitor Service
FCVoIPMonSvr —
Port Utilization Guide for Cisco Unified Contact Center Express, Release 9.0(1)
10
Port Utilization Guide for Cisco Unified Contact Center Express Release 9.0(1)
Cisco Unified IP IVR port utilization
Destination port /
Listener
Application /
Process
Protocol Network Remote device
protocol
Source
port
Purpose
Traffic
direction
59012
FCVoIPMonSvr —
UDP
Cisco Desktop VoIP —
Monitor Service
(SPAN-based
monitoring), CAD
(desktop monitoring),
Intra-Cluster
Communication
Cisco Desktop VoIP Bi-directional
Monitor Service
59014
RPServer
—
UDP
CSD
—
Cisco Desktop
Recording and
Playback Service
Bi-directional
59015
EEMServer
—
TCP
CAD
—
Cisco Desktop
Agent E-Mail
Service
Bi-directional
59016
RPServer
—
UDP
CSD
—
Cisco Desktop
Recording and
Playback Service
Bi-directional
59020
FCCServer
—
TCP
CSD, Intra-Cluster
Communication
—
Cisco Desktop Call
/ Chat Service
Bi-directional
65432
LRMServer
—
TCP
CAD, CSD, Cisco
Desktop Workflow
Administrator
—
Cisco Desktop
Licensing and
Resource Manager
Upgrade Service
Bi-directional
Table notes
1 Intra-Cluster communication in the table represents communication between Unified CCX servers in a
cluster.
2 TCP Ephemeral ports are used to accept connections during Java RMI communication. Java RMI clients
know which port it need to connect, because RMI first connects to RMI Registry (well known port - 6999)
and get the information which ephemeral port client need to connect to. AppAdmin, Engine & CVD use
RMI communication in CCX/IP-IVR, so TCP ephemeral port range is opened up for intra-cluster
communication between these processes.
3 UDP Ephemeral ports are used to receive audio/video RTP streams; so UDP Ephemeral port range is
opened for incoming connections for streaming RTP media from CTI ports.
Cisco Unified IP IVR port utilization
The following table lists ports that are used in Cisco Unified IP IVR.
Port Utilization Guide for Cisco Unified Contact Center Express, Release 9.0(1)
11
Port Utilization Guide for Cisco Unified Contact Center Express Release 9.0(1)
Cisco Unified IP IVR port utilization
Table 2: Cisco Unified IP IVR port utilization
Destination Application /
port /
Process
Listener
7
Protocol
System Service
Network
protocol
Remote device
Source
port
Purpose
Traffic
direction
TCP
Editor
—
- Echo for Editor
Bi-directional
- ICM Controller
22
System Service
TCP
—
—
SFTP and SSH access Bi-directional
80
Tomcat
TCP
—
—
Web access
Bi-directional
123
System Service
UDP
—
—
Network time sync
Bi-directional
161
SNMP Agent
UDP
—
—
Provide services for
SNMP-based
management
applications
In-bound
443
Tomcat
TCP
Client Browser
—
Web access
Bi-directional
1090
AON Management
Console (AMC)
Service
RMI
TCP
Intra-Cluster
—
communication (see
table note 1, on page
16)
Provide RTMT data Bi-directional
collecting, logging
and alerting
functionalities (AMC
RMI Object Port)
1099
AON Management
Console (AMC)
Service
RMI
TCP
Intra-Cluster
communication
—
Provide RTMT data Bi-directional
collecting, logging
and alerting
functionalities (AMC
RMI Registry Port)
1500
DBMON
—
TCP
—
—
This is the port where Bi-directional
the IDS engine listens
for DB clients
1501
DBMON
—
TCP
—
—
- This is an alternate
port to bring up a
second instance of
IDS during upgrade.
HTTP
SNMP
- Localhost traffic
only
Port Utilization Guide for Cisco Unified Contact Center Express, Release 9.0(1)
12
Bi-directional
Port Utilization Guide for Cisco Unified Contact Center Express Release 9.0(1)
Cisco Unified IP IVR port utilization
Destination Application /
port /
Process
Listener
Protocol
Network
protocol
Remote device
1504
Informix Dynamic
Server (IDS)
—
TCP
1515
DBL RPC
XML
1990
Source
port
Purpose
Traffic
direction
External process like —
HRC, WallBoard
Client, External DB
clients (like Squirrel
or others for custom
reporting) can connect
Unified IP IVR
database port
Bi-directional
TCP
Intra-Cluster
communication
—
DBL RPC, this is used Bi-directional
during installation to
set up IDS replication
between nodes
CVD
TCP
CVD of other node in —
cluster
Bootstrap adaptor
Bi-directional
listening for
configuration requests
1994
Unified IP IVR
Cluster View
Daemon (CVD)
TCP
—
Bi-directional
1996
CVD
UDP
CVD of other node in —
cluster
Heartbeats between
CVDs in the cluster
2555
Real-Time
—
Information Server
(RIS) Data Collector
service (RISDC)
TCP
Intra-Cluster
communication
—
Connect to other
Bi-directional
RISDC services in the
cluster to provide
cluster-wide real-time
info
2556
RISDC
—
TCP
Intra-Cluster
communication
—
Allowed RIS client
Bi-directional
connection to retrieve
real-time info
2789
JTAPI Client
QBE
TCP
Unified CM
2748
Provide services to
CTI applications
Bi-directional
4040
Disaster Recovery
System (DRS)
—
TCP
—
—
DRF master agent
server port accepts
connections from
local agent GUI and
CLI
Bi-directional
4160
CVD
—
TCP
CVD of other node in —
cluster
Jini lookup service
TCP port
Bi-directional
CVD
—
UDP
CVD of other node in —
cluster
Jini lookup service
UDP port
Bi-directional
Bi-directional
Port Utilization Guide for Cisco Unified Contact Center Express, Release 9.0(1)
13
Port Utilization Guide for Cisco Unified Contact Center Express Release 9.0(1)
Cisco Unified IP IVR port utilization
Destination Application /
port /
Process
Listener
Protocol
Network
protocol
Remote device
Source
port
Purpose
5000
Unified IP IVR
Engine
—
TCP
Unified ICM
—
Using this port
Bi-directional
Unified ICM
Subsystem listens to
GED-125Clients. This
port is modifiable.
5001
Real-time service
SOAP
TCP
—
—
SOAP Monitor
Bi-directional
5002
Perfmon service
SOAP
TCP
—
—
SOAP Monitor
Bi-directional
5003
Control center
service
SOAP
TCP
—
—
SOAP Monitor
Bi-directional
5004
Log Collection
Service
SOAP
TCP
—
—
SOAP Monitor
Bi-directional
5007
System Service
SOAP
TCP
—
—
SOAP Monitor - a
troubleshooting tool
for SOAP
infrastructure
Bi-directional
6161
CVD
—
TCP
Intra-Cluster
communication only
6161
Publish JMS events
across JMS network
connectors in the
cluster (ActiveMQ)
Bi-directional
6295
CVD
—
TCP
CVD of other node in —
cluster
Bootstrap HTTPD
service port
Bi-directional
6999
CVD
—
TCP
Engine, Tomcat,
CVD, and Editor
—
RMI Port
Bi-directional
8001
DBMON
CN
TCP
Intra-Cluster
communication
—
DB change
notification port.
Bi-directional
8080
Tomcat
HTTP
TCP
Client Browser
—
-Client browser trying Bi-directional
to access any of the
Administration
interfaces or User
Options interface.
Web services client
using RTMT and
mobile supervisor
applications.
Port Utilization Guide for Cisco Unified Contact Center Express, Release 9.0(1)
14
Traffic
direction
Port Utilization Guide for Cisco Unified Contact Center Express Release 9.0(1)
Cisco Unified IP IVR port utilization
Destination Application /
port /
Process
Listener
Protocol
Network
protocol
Remote device
Source
port
Purpose
Traffic
direction
8443
Tomcat
SOAP
TCP
—
—
DB access via SOAP; Bi-directional
Tomcat forwards the
SOAP request to AXL
Tomcat
HTTPS
TCP
Client Browser
—
- Client browser
Bi-directional
trying to access any of
the Administration
interfaces or User
Options interface
- Web services client
using RTMT and
mobile supervisor
applications
8500
9080
IPSec Manager
daemon
Proprietary UDP
—
—
Cluster replication of Bi-directional
platform data (hosts)
certificates etc.
IPSec Manager
daemon
Proprietary TCP
—
—
Connectivity testing
Engine
—
—
—
- Clients trying to
Bi-directional
access HTTP triggers
or documents /
prompts / grammars
TCP
Bi-directional
- Tomcat instance
used by Unified IP
IVR engine
24576 ~
32767
Cisco IP Voice
Media Streaming
application
RTP
RTCP
UDP
—
—
- Audio media
streaming. - Kernel
streaming device
driver
Bi-directional
32768 ~
61000
—
—
TCP
—
—
Generic ephemeral
TCP ports (see table
note 2, on page 16)
Bi-directional
32768 ~
61000
—
—
UDP
—
—
Generic ephemeral
UDP ports (see table
note 3, on page 16)
Bi-directional
Port Utilization Guide for Cisco Unified Contact Center Express, Release 9.0(1)
15
Port Utilization Guide for Cisco Unified Contact Center Express Release 9.0(1)
Cisco agent/Supervisor desktop port utilization
Table notes
1 Intra-Cluster communication in the table represents communication between Unified IP IVR servers in a
cluster.
2 TCP Ephemeral ports are used to accept connections during Java RMI communication. Java RMI clients
know which port it need to connect, because RMI first connects to RMI Registry (well known port - 6999)
and get the information which ephemeral port client need to connect to. AppAdmin, Engine & CVD use
RMI communication in CCX/IP-IVR, so TCP ephemeral port range is opened up for intra-cluster
communication between these processes.
3 UDP Ephemeral ports are used to receive audio/video RTP streams; so UDP Ephemeral port range is
opened for incoming connections for streaming RTP media from CTI ports.
Cisco agent/Supervisor desktop port utilization
There are few ports that are listening on Cisco Desktop clients. This applies to non-Citrix/MTS environments
only and does not include other connections that are made with ephemeral ports. The following table provides
information regarding these fixed client ports.
The columns in the tables below describe the following:
Port
A numeric identifier that the internet transport protocol uses to distinguish among multiple, simultaneous
connections to a single destination host.
Process
This is the process that is expected to provide the service using a port.
Network protocol
It is a lower level transport mechanism that is unaware of what is being transported over a network.
TCP and UDP are the two transport protocols used here.
Port utilization
The device/process that utilizes this port .
Comments
Additional information.
Traffic direction
Direction of TCP/UDP packets between Cisco Desktop Clients and remote device(s).
Table 3: Static client ports for non-Citrix/MTS environment
Port
Process
Network
protocol
Port utilization
Cisco agent desktop
Port Utilization Guide for Cisco Unified Contact Center Express, Release 9.0(1)
16
Comments
Traffic direction
Port Utilization Guide for Cisco Unified Contact Center Express Release 9.0(1)
Cisco agent/Supervisor desktop port utilization
Port
Process
Network
protocol
Port utilization
Comments
Traffic direction
59015
eem applet
TCP
CAD
Will be any available port in
Citrix. Client is local CAD (does
not cross the netwok)
Bi-directional
59020
desktop mon / chat
TCP
CSD / Cisco Unified
CCX Server
Will be any available port in Citrix Bi-directional
58000
ipc receive event
UDP
Custom application
Provides an interface to control
Agent Desktop
TCP and
UDP
Chat Presence Service
Will be any available port in
Bi-directional;
Citrix; Cisco Unified Presence
and out-bound on
(CUP) server listens on 5060
5060
(Default for SIP and configurable
in CUP server)
Ephemeral chat presence
In-bound
Cisco supervisor desktop
59020
chat
TCP
Cisco Unified CCX
Server
Will be any available port in Citrix Bi-directional
59010
voip
UDP
Cisco Desktop VoIP
Monitor Service
(SPAN-based
monitoring), CAD
(desktop monitoring)
Will be any available port in Citrix In-bound
playback
UDP
Cisco Desktop Recording Will be any available port in Citrix In-bound
Service
TCP and
UDP
Chat Presence Service
59012
59014
59016
Ephemeral chat presence
Will be any available port in
Bi-directional;
Citrix; Cisco Unified Presence
and out-bound on
(CUP) server listens on 5060
5060
(Default for SIP and configurable
in CUP server)
Cisco desktop IP phone agent (the agent phone)
80
IPPA Server
TCP
Cisco Unified CCX
Server
Used for page push to phone from Bi-directional
the BIPPA Service.
Port Utilization Guide for Cisco Unified Contact Center Express, Release 9.0(1)
17
Port Utilization Guide for Cisco Unified Contact Center Express Release 9.0(1)
Obtain additional support and documentation
Obtain additional support and documentation
For information on obtaining support, obtaining additional documentation, providing documentation feedback,
security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New
in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed
and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free
service and Cisco currently supports RSS version 2.0.
Documentation feedback
You can provide comments about this document by sending an email to the following address:
[email protected]
We appreciate your comments.
Port Utilization Guide for Cisco Unified Contact Center Express, Release 9.0(1)
18