IQ Solutions, Inc.
Presented to Johns Hopkins Bloomberg School of
Public Health
September 27, 2011
Where IQ Solutions Is Today
 Founded in 1993
 18 years of success in health education,
information, and communication
 Nearly 300 staff
 Located in Rockville, MD (near White Flint Mall)
Our Goal
To improve quality of
life for all people.
Our Mission
To deliver science-based
and culturally relevant
solutions that empower an
increasingly diverse
society to live happier and
healthier lives.
Our Passion
We want to make a real difference
in people’s health and well-being.
• Our work translates directly into
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better quality of life for millions
of people.
We come from the same
communities that we are trying
to help.
Our Corporate Approach
Web and Interactive
• Web 2.0/3.0 strategy
• Interaction design
• Interactive marketing
• Section 508 compliancy
• Web site development and maintenance
• Online trainings
• Taxonomy
Policy and Program Development
• Program management
• Conference planning and support
• Consensus development
• Program evaluation, process assessment,
and data analytics
• Training and technical assistance
Information Center Services
• Toll-free call centers
• Inventory management
• Warehouse distribution
• Library services
Communications and Social Marketing
• Health education campaigns
• Marketing, outreach, and partnerships
• Writing and editing
• Graphic design
• Information and materials dissemination
• Media relations, public relations, and marketing
• Research and focus groups
Health IT
• Regulatory management systems
• Business intelligence
• Database development and management
• Management of online applications
• Collaboration platforms
• Data warehousing
We integrate program development, strategic
communications, information technology, and information
center services under one umbrella.
Our Staff
Race/Ethnicity
Our Clients
Client Issues
• Bones, Joints, Muscles and Skin,
• Cancer
• Dental Health
• Diabetes
• Disease Prevention and Health Promotion
• Health Administration
• HIV/AIDS
• Neurological
• Substance Abuse
• Organ Transplantation
Our Work: National Institute on Drug
Abuse
Our Work: National Institute of Arthritis
and Musculoskeletal and Skin Diseases
• Provides support services for two
clearinghouses in the areas of: public inquiry
response, materials development, materials
management and dissemination, database
development, meeting and exhibit support,
and communications planning and outreach.
Our Work: SAMHSA’s Health
Information Network (SHIN)
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Web Site
Contact Center
eNetwork
Exhibits
SAMHSA News
Staff Disciplines
• Health Communications and Health Education
• Health Writers
• Health Administration
• Health Policy
• Health Research & Program Evaluation
• Health Information Systems
• Data Analytics
• Health Librarians
• Social Workers
Relevant Courses
• Applications in Program Monitoring & Evaluation
• Fundamentals of Program Evaluation
• Health Communication Programs
• Implementation and Sustainability of Community-Based
Health Programs
• Introduction to Persuasive Communications: Theories +
Practice
• Program Planning for Health Behavior Change
• Psychosocial Factors in Health and Illness
IQ Solutions Internship Program:
Brief History
• Program began in 2007
• Started with a questionnaire of staff to
ascertain their interest
• First interns came on board in January 2008
• Program has grown each semester
• Summer of 2010 we had some 22 interns
Types of Internships
• All internships are paid; interns are generally paid
between $10-$15.00/hour depending on area, education
and experience
• Full time and part time interns
• Internships are generally for a semester, but often times
extended
• Some interns have stayed as long as a year
• Many interns have been promoted into full time positions
• Both undergraduate and graduate students
• Some interns are finished with school and using the
internship as an opportunity to gain further experience
Areas of IQ Solutions where interns
have been assigned
• Policy and Program Development
• SAMHSA Health Information Network
• Web Design and Development
• Call Center and Clearinghouses
• Library
• IT/Project management
• Business Operations
• Accounting
• Research and Evaluation
• Marketing
• Social marketing
• Proposal development
• Health Administration
• Corporate training/IRIS
• Human Resources
• Creative
Not all departments have interns every semester
Specific Programs at IQ Solutions
Where Interns have Worked
• SAMHSA Health Information Network
• National Institute of Arthritis and Musculoskeletal and Skin
Diseases Contract
• Project management in IT
• Help Desk in IT
• National Institute of Drug Abuse (NIDA) International
Program
• National Health Service Corps, Application Processing Center
• Call Center for SHIN, NIDCR and NINDS
• Organ Donation
• SAMHSA News
Application Process
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Internships are available fall, spring and summer semesters; three cycles
per year
Applications are managed through our database system called Balance
Track and reviewed on a rolling basis
Students interested in a spring internship beginning in January 2012 should
apply late October/early November
 summer: late March/early April
 fall: late July/early August
All resumes are reviewed by me personally
Final interviews and selections will be conducted by hiring managers
Spring internships will commence January 24-May 13 2012. Where
possible all new interns will start on that day.
Components of Internship Program
• Assignment to supervisor in an operating
component of the company
• Orientation
• Roundtable Discussion
• Training for Interns to include Proposal
Development, Call Center work, and web and
social networking at IQ Solutions
• Oral Presentation by all interns
• Evaluation and Feedback
Recent Analysis of the
Intern Program
• Study Period—Fall 2009, Spring 2010,
Summer 2010
• 52 interns provided about 25, 740 hours
of work
• Average intern received $11.25/hr for 33 hours
per week
• 9 of the study group interns were promoted
• Average entry-level salary for those promoted
was $39,500
Questions
For additional information:
• Judy Braslow
Email: [email protected]
• Tricia Penalosa
Email: [email protected]
www.iqsolutions.com