Cisco Extended Care 1.0 User Guide
for Provider
Version 1.0
November 19, 2013
Cisco Systems, Inc.
www.cisco.com
Cisco has more than 200 offices worldwide.
Addresses, phone numbers, and fax numbers
are listed on the Cisco website at
www.cisco.com/go/offices.
Text Part Number: 78-21360-01
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL
STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT
WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT
SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE
OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public
domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH
ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT
LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF
DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO
OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this
URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership
relationship between Cisco and any other company. (1110R)
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display
output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in
illustrative content is unintentional and coincidental.
Cisco Extended Care 1.0 User Guide for Provider
© <year> Cisco Systems, Inc. All rights reserved.
CONTENTS
CHAPTER
1
Introducing Cisco Extended Care
About This User Guide
1-1
1-2
An Overview of Cisco Extended Care
1-2
Not Intended for Use In Emergency or for Patient Monitoring
A Sample Workflow 1-2
The Patient Begins the Appointment
The Provider Joins In 1-3
The Consultation Begins 1-4
The Appointment Ends 1-4
CHAPTER
2
The Provider Workflow
1-2
1-2
2-1
Joining the Appointment 2-2
Step 1 – Log in to Cisco Extended Care 2-2
Step 2 – Select an Endpoint (if Applicable) 2-3
Step 3 – Select an Appointment 2-3
Step 4 – Understanding the Appointment Screen
Step 5 – Join the Conference 2-6
Step 6 – Select a Consult (if Applicable) 2-7
2-4
Conducting the Consultation 2-7
Chatting with the Patient 2-8
Viewing Historic Wellness Readings 2-8
Reading Questionnaire 2-9
Reading and Writing Messages 2-10
Writing Notes 2-11
Reading Notes History 2-11
Saving to EMR 2-12
Leaving the Teleconference 2-12
Exit the Appointment 2-12
Using Special Features 2-13
Printing Patient Data 2-13
Searching for a Patient Outside of an Appointment 2-14
Sending Messages to the Patient Outside of an Appointment
Basic System Tasks 2-16
Changing Your Password
2-15
2-16
Cisco Extended Care 1.0 User Guide for Provider
78-21360-01
1
Contents
Locking and Unlocking the Application 2-16
Locking the Application When You Leave
Unlock the Application When You Return
Logging Out of Cisco Extended Care 2-17
Forgot Your Password 2-17
APPENDIX
A
Software Compatibility and Troubleshooting
Browser Compatibility
2-16
2-16
A-1
A-1
Troubleshooting A-2
Cisco Extended Care page displaying blank due to mixed content browser setting A-2
Cisco Extended Care used with any version of Internet Explorer browser in compatibility
mode A-3
The Cisco Extended Care consult call (bridge call) does not get terminated when a participant end
a consult call A-3
Cisco Jabber™ for iPad has problem joining the appointment call A-3
Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call A-3
Contact Support
APPENDIX
B
Video Endpoints
A-4
B-1
GLOSSARY
Cisco Extended Care 1.0 User Guide for Provider
2
78-21360-01
CH A P T E R
1
Introducing Cisco Extended Care
Revised: November 19, 2013, 78-21360-01
This introduction explains the audience, purpose, and scope of this user guide. It provides an overview
of Cisco Extended Care and describes the sample workflow. These topics are included in this chapter:
•
About This User Guide
•
An Overview of Cisco Extended Care
•
Important Safety Information
•
A Sample Workflow
– The Patient Begins the Appointment
– The Provider Joins In
– The Consultation Begins
– The Appointment Ends
Cisco Extended Care 1.0 User Guide for Provider
78-21360-01
1-1
Chapter 1
Introducing Cisco Extended Care
About This User Guide
About This User Guide
This User Guide is for users of Cisco Extended Care. It assumes that these users have some experience
with personal computers. For convenience, elementary computer terminology is included in the
Glossary.
This guide describes Cisco Extended Care, and explains how users interact with the software, which is
described in “A Sample Workflow” on page 1-2. The Appendix-A has a list of browsers and their level
of support in Cisco Extended Care and also describes how to perform troubleshooting steps for issues
and errors that may occur when using Cisco Extended Care.
An Overview of Cisco Extended Care
Cisco Extended Care is a personal health and wellness collaboration platform, enabling patient
engagement and care team interactions at any time and from anywhere.
The solution provides:
•
Enhanced and efficient care coordination
•
Secure messaging
•
Appointment calendar and scheduling
•
Ability to access questionnaires
•
Real time video collaboration
•
Anywhere access to care team consults
•
Personalized content sharing
•
Video platform to drive health and wellness awareness and education
•
Open APIs to enable third party applications and environments
Not Intended for Use In Emergency or for Patient Monitoring
Cisco Extended Care is not intended for use in emergency situations. In the event of an emergency, call
911 or your local emergency response system.
Cisco Extended Care is not for use in situations involving real-time patient monitoring or alarming.
A Sample Workflow
This section provides a sample screen sequence of a typical telemedicine appointment. All of these
functions are described in detail later in this guide.
The Patient Begins the Appointment
Think of this section as an executive summary. You aren’t expected to try to read the details of the
screens shown in these illustrations. You will see full-sized versions of all of these screens in the next
chapter.
Cisco Extended Care 1.0 User Guide for Provider
1-2
78-21360-01
Chapter 1
Introducing Cisco Extended Care
A Sample Workflow
Step 1
The Patient logs into Cisco
Extended Care using username
and password.
Step 2
The Patient has secure access
to Messages, Calendar,
Education, Readings, and
Questionnaires quick links.
Step 3
The Patient can start either
scheduled or an unscheduled
appointment that alerts the
Provider that this consultation
can begin. This appointment
appears on the Provider’s
Ready Appointments list.
1
2
3
The Provider Joins In
Step 4
The Provider comes into
the Provider station, logs
in, and sees a list of all of
the “ready” appointments.
Step 5
The Provider clicks the
appointment he or she
wants to join. The
appropriate appointment
screen automatically
displays.
4
5
Cisco Extended Care 1.0 User Guide for Provider
78-21360-01
1-3
Chapter 1
Introducing Cisco Extended Care
A Sample Workflow
The Consultation Begins
Step 6
The Provider conducts the
appointment.
Step 7
The Provider evaluates the
historic wellness readings, and
questionnaires while
communicating with the
patient.
6
The Appointment Ends
Step 8
The Provider exits the
appointment.
Step 9
The Provider does any
necessary post-appointment
work, such as saving or printing
the patient information.
Step 10
7
8
The Patient ends the
appointment.
9
10
Cisco Extended Care 1.0 User Guide for Provider
1-4
78-21360-01
CH A P T E R
2
The Provider Workflow
Revised: November 19, 2013, 78-21360-01
This chapter describes the tasks performed by the licensed health care professional in the role of Cisco
Extended Care Provider. During the appointment, the patient shares historic wellness readings and
questionnaires with the Provider.
When the Patient and Provider are ready for the appointment to begin, both join the conference. The
Provider communicates with the patient throughout the appointment.
Note
Historic wellness readings are readings from a wellness device that are either manually entered by the
patient or retrieved from external sources, such as a PHR.
This chapter covers the following tasks:
•
Joining the Appointment
–
–
–
–
–
–
•
Conducting the Consultation
–
–
–
–
–
–
–
–
–
•
Log In to Cisco Extended Care
Select an Endpoint (if Applicable)
Select an Appointment
Understanding the Appointment Screen
Join the Conference
Select a Consult (if Applicable)
Chatting With the Patient
Viewing Historic Wellness Readings
Reading Questionnaires
Reading and Writing Messages
Write Notes
Reading Notes History
Saving to EMR
Leaving the Conference
Exit the Appointment
Using Special Features
– Print Patient Data
– Searching for a Patient Outside of an Appointment
– Sending Messages to the Patient Outside of an Appointment
•
Basic System Tasks
Cisco Extended Care 1.0 User Guide for Provider
78-21360-01
2-1
Chapter 2
The Provider Workflow
Joining the Appointment
– Changing your Password
– Locking and Unlocking the Application
– Logging out of Cisco Extended Care
Joining the Appointment
After you arrive at the Provider’s station, you are ready to begin the appointment. The steps for this
process are summarized below, and then detailed later in this section.
Step 1
Log in to Cisco Extended Care
Step 2
Select an Endpoint (if Applicable)
Step 3
Select an appointment
Step 4
Understanding the Appointment Screen
Step 5
Join the Conference
Step 6
Select a Consult (if Applicable)
Step 1 – Log in to Cisco Extended Care
Typically you will begin your session by accessing Cisco Extended Care from your browser.
Open a browser window and enter https://[IP_address_extended_care_server]/provider/. When you see
the Cisco Extended Care Login screen (see Figure 2-1), enter your user name and password. Click
Login.
Note
Refer to Appendix A, “Software Compatibility and Troubleshooting” for a list of browsers and their
level of support in Cisco Extended Care and also describes how to perform troubleshooting steps for
issues and errors that may occur when using Cisco Extended Care.
Note
If you are using Internet Explorer, Firefox or Safari browser with Cisco Jabber Video, the browser setting
needs to be changed to allow content display. Refer to Appendix A, “Cisco Extended Care page
displaying blank due to mixed content browser setting” for instructions to change the browser setting.
Note
If you are using any version of Internet Explorer browser in compatibility mode, the browser’s
compatibility setting needs to be turned off. Refer to Appendix A, “Cisco Extended Care used with
any version of Internet Explorer browser in compatibility mode” for instruction to change the
browser compatibility setting.
Cisco Extended Care 1.0 User Guide for Provider
2-2
78-21360-01
Chapter 2
The Provider Workflow
Joining the Appointment
Figure 2-1
Logging in to Cisco Extended Care
Step 2 – Select an Endpoint (if Applicable)
Once you have logged in, the Ready Appointments screen is displayed (see Figure 2-2). A Provider will
have an option to select an Endpoint if more than one Endpoint is configured for your installation. If you
want to change an Endpoint, click the Endpoint link (shown on the right side of Figure 2-2), and select
an Endpoint from the drop-down Endpoint Selection menu. Click Ok to confirm the selection and click
Close to close the screen.
Step 3 – Select an Appointment
You may choose an appointment based on any of the information provided in the Ready Appointments
window. For example, you may have had a scheduled appointment in your calendar for a patient that
appears in your queue. You might select an appointment based on the reason for the visit or the amount
of time the patient has been waiting. Finally, some appointments are put only in your queue, while other
appointments might be placed in the queue of several Providers. This information may also be used to
prioritize which appointment to take. Click Select to the left of the appointment you want to join. In the
example shown in Figure 2-2 there are two appointments that the Provider can choose.
Tip
Click Select First to select the appointment that was waiting the longest.
Cisco Extended Care 1.0 User Guide for Provider
78-21360-01
2-3
Chapter 2
The Provider Workflow
Joining the Appointment
Figure 2-2
The Ready Appointments Screen
Endpoint Selection Link
Select First
Step 4 – Understanding the Appointment Screen
Once you click on an appointment, you will see the main Cisco Extended Care Appointment window,
shown in Figure 2-3.
Note
The tabs, buttons and the links of the appointment window vary depending on the optional features
configured for your installation.
Fields and buttons on the Appointment Window include the following. All of these features in an
appointment are described in detail later in this chapter.
a. Appointment Data - includes patient data and reason for visit.
b. Patient Details - when the patient details tab is clicked, patient details are displayed here. If
some of the fields are blank, those are not shared by the patient.
c. Consult - this is an optional feature that allows multiple Providers in a single appointment.
d. Participants - this lists the participants in the appointment. It will also list the consult if it is
added in the middle of an appointment.
e. Exit Appointment - this button allows you to exit this appointment after you have completed
your evaluation.
f. Join - this button allows you to join a video conference with the patient.
Cisco Extended Care 1.0 User Guide for Provider
2-4
78-21360-01
Chapter 2
The Provider Workflow
Joining the Appointment
g. Chat - this tab allows you to chat with the participants. It is described in more detail later in this
chapter.
h. Historic Wellness Readings - this tab(s) allows you to read the historic wellness readings in
graphical and tabular format.
i. Next link - this link allows you to view the next appointment screen.
j. Questionnaire - this tab allows you to read the questionnaire data provided by the patient.
k. Message - this tab allows you to read messages and search for messages by providing the date
range.
l. Notes - this tab allows you to write notes. It is described in more detail later in this chapter.
m. Notes History - this tab allows you to read saved notes. It is described in more detail later in
this chapter.
Cisco Extended Care 1.0 User Guide for Provider
78-21360-01
2-5
Chapter 2
The Provider Workflow
Joining the Appointment
Figure 2-3
The Provider’s Appointment Screens
Step 5 – Join the Conference
The “Join” function allows you and the patient to communicate with one another orally and visually in
the TelePresence conference. You must click Join as illustrated in Figure 2-3 to join a conference with
the patient.
Note
The Join button will not be shown if the automatic start (Start Call on Ready) is configured for your
installation. The conference call will start automatically when you select an appointment without the
need to click the Join button.
Cisco Extended Care 1.0 User Guide for Provider
2-6
78-21360-01
Chapter 2
The Provider Workflow
Conducting the Consultation
Note
If you are using Cisco Jabber™ for iPad, make sure you log in into the Jabber before starting/joining the
appointment (See Appendix A, “Cisco Jabber™ for iPad has problem joining the appointment
call”).
Step 6 – Select a Consult (if Applicable)
An appointment will have the Consult calls option if it is configured for your installation. The sample
screen in Figure 2-4 shows the Consult option.
If your Cisco Extended Care is configured to optionally support consult calls, you choose if the call is
going to be a consult call by clicking on add/delete link to add or delete a consult (see Figure 2-4).
An example of a consult call would be if the consulting Provider wants to include a specialist in the
consultation. In this case, there would be two Provider stations involved in a single call.
Figure 2-4
Consult Option
Conducting the Consultation
You can now conduct the appointment, discuss, and provide post-appointment instructions with the
Patient. The items included in this section are all features that you may find useful, but that are not
necessarily a part of every appointment.
The activities that may be done during a consultation include the following:
•
Chatting With the Patient
•
Viewing Historic Wellness Readings
•
Reading Questionnaire
•
Reading and Writing Messages
•
Writing Notes
Cisco Extended Care 1.0 User Guide for Provider
78-21360-01
2-7
Chapter 2
The Provider Workflow
Conducting the Consultation
Tip
•
Reading Notes History
•
Saving to EMR
•
Leaving the Teleconference
•
Exit the Appointment
The video conferencing microphone can transmit ambient noise in the surrounding area, such as audible
conversations in or near the same area. If this seems to be a problem, ask the Patient to try to reduce or
eliminate background noise before continuing with the appointment.
Chatting with the Patient
Figure 2-5
The Chat feature allows you to
confer with the Patient using text
messages. For example, if there
is a language difference, you can
use Chat to clarify
communication. As another
example, a Provider could share
a URL related to the ailment or
treatment.
Using the Chat Feature
Chat Tab
Sender
and Time
Message
Viewing
Area
The Chat feature allows you to
print out communications
between you and the Patient as
part of the permanent record.
To use the Chat feature:
1.
Click on the Chat tab.
2.
Click To drop down list and
choose the participant.
3.
Type the message.
4.
Click Send.
Participant
drop down
list
Message
Entry Area
Send Button
Viewing Historic Wellness Readings
An appointment will have historic wellness readings option if it is configured for your installation. Your
installation might have one or more historic wellness readings configured.
If your Cisco Extended Care is configured to historic wellness reading(s), you click the readings tab(s)
to read the historic wellness readings. An example of three historic wellness readings tabs BMI,
BP-Systolic, BP-Diastolic are illustrated in Figure 2-6.
Cisco Extended Care 1.0 User Guide for Provider
2-8
78-21360-01
Chapter 2
The Provider Workflow
Conducting the Consultation
Figure 2-6
Using the Historic Wellness Readings Feature
Reading Questionnaire
An appointment will have the Questionnaire option if it is configured for your installation. The sample
screen in Figure 2-7 shows the Questionnaire option.
Questionnaire tab allows you to read latest questionnaire and history of questionnaires (See Figure 2-7).
Figure 2-7
Using the Questionnaire Feature
Latest Questionnaire
Questionnaire History
Cisco Extended Care 1.0 User Guide for Provider
78-21360-01
2-9
Chapter 2
The Provider Workflow
Conducting the Consultation
Note
The appointment features Reading, Questionnaire, and Consult are available based on the options been
configured for your installation.
Reading and Writing Messages
The Messages feature allows you to send new message or view saved messages sent to the Patient (see
Figure 2-8).
To read a message:
1.
Click Messages tab.
2.
A screen provides a list of the messages you have sent to the patient. Click Subject link to view the
message.
3.
Click Close to close the message.
To send a new message:
4.
Click Compose, and then enter the subject and message text.
5.
click Ok.
Figure 2-8
Using the Messages Feature
Compose link
Read/View Message
Compose New Message
Cisco Extended Care 1.0 User Guide for Provider
2-10
78-21360-01
Chapter 2
The Provider Workflow
Conducting the Consultation
Writing Notes
Figure 2-9
If your Cisco Extended Care as been configured
to support Provider Notes, you will see a Notes
tab, as shown in Figure 2-9, where you can
optionally enter appointment notes.
Using the Notes Feature
Notes Tab
Reading Notes History
Figure 2-10 Using the Notes History Feature
The sample screen in Figure 2-10 shows the
Notes History feature. It allows you to read the
contents of the notes from previous
appointments.
Notes History Tab
Cisco Extended Care 1.0 User Guide for Provider
78-21360-01
2-11
Chapter 2
The Provider Workflow
Conducting the Consultation
Saving to EMR
Figure 2-11 Using the Save to EMR Feature
The sample screen in Figure 2-11 shows the
Save to EMR feature.
Save to EMR link
To save data to EMR:
1.
In the upper left-hand corner of the screen,
click Save to EMR.
A pop-up dialog box provides items to be
saved.
2.
Check the boxes for the items that you want
to save, and click OK.
3.
A confirmation pop-up dialog box provides
the successfully saved message. Click Ok.
Leaving the Teleconference
If you use the Leave1 button to leave the Teleconference, neither party can see or hear the other. You can
start the Teleconference up again by clicking the Join button (See Figure 2-12).
Exit the Appointment
Figure 2-12
Exit the Appointment
When you have finished, click Exit to leave the
appointment (if you have completed your part of the
appointment or if you just need to step away for a
short period). Click Exit and Requeue to exit the
appointment and return the appointment to the
Provider Group if you want another provider to
handle this appointment (See Figure 2-12).
You can proceed to another appointment, or you can
log off the Provider login entirely.
Exit Button
Leave Button
Note
When using Cisco Jabber™ for iPad, Exit will just end the appointment but not the video call. Use the
Jabber controls to end the video call.
1. Leave button is not available when using Cisco Jabber™ for iPad.
Cisco Extended Care 1.0 User Guide for Provider
2-12
78-21360-01
Chapter 2
The Provider Workflow
Using Special Features
Note
If you are in a consult call where there are more than one Provider in an appointment, the call will get
terminated only when all the participants end the consult call (See Appendix A, “The Cisco Extended
Care consult call (bridge call) does not get terminated when a participant end a consult call”).
Using Special Features
The items included in this section are all features that you may find useful, but are not necessarily a part
of every appointment.
These are the things you may want to do:
•
Printing Patient Data
•
Searching for a Patient Outside of an Appointment
•
Sending Messages to the Patient Outside of an Appointment
Printing Patient Data
If your site has a printer attached to Cisco Extended Care, you can print out the appointment data,
historic wellness readings, and questionnaire portions of the appointment data (see Figure 2-13).
To print out the patient data:
1.
In the upper left-hand corner of the screen, click Print.
A pop-up dialog box provides a list of the items that you can choose to print.
2.
Check the boxes for the items that you want to print, and click OK.
A print preview is displayed.
3.
If this is what you want to print, click Print at the bottom left of the preview screen.
Cisco Extended Care 1.0 User Guide for Provider
78-21360-01
2-13
Chapter 2
The Provider Workflow
Using Special Features
Figure 2-13
Using the Print Feature
Print Button
Print Dialog Box
Print Preview
Print Button
Note
Although there are Print and Return buttons at both the top and the bottom of the Print Preview screen,
these do not show up on the printout.
Searching for a Patient Outside of an Appointment
The Search option allows you to search for a patient from outside of an appointment. Enter all or part of
the search data and click Search as shown in Figure 2-14. Select a patient from the search result to view
the patient details, historic wellness readings, questionnaires, messages, and Notes History. Provider can
also send messages to the patient outside of an appointment (See “Sending Messages to the Patient
Outside of an Appointment” on page 2-15).
Note
A patient’s information screen displays automatically if an exact search result is found.
Cisco Extended Care 1.0 User Guide for Provider
2-14
78-21360-01
Chapter 2
The Provider Workflow
Using Special Features
Figure 2-14
Using the Patient Search Feature
Searched Patient Information
Search
Sending Messages to the Patient Outside of an Appointment
Once the patient is searched, you can send new message or view saved messages of Patient outside of an
appointment (see Figure 2-15).
To read a message:
1.
Click Messages tab.
2.
A screen provides a list of the messages you have sent to the patient. Click Subject link to view
message.
3.
Click Close.
To send a message:
4.
Click Compose, and then enter the subject and message text.
5.
click Ok.
Figure 2-15
Using the Messages Feature Outside of an Appointment
Compose New Message
Message Tab
Compose New Message
Ok Button
Cisco Extended Care 1.0 User Guide for Provider
78-21360-01
2-15
Chapter 2
The Provider Workflow
Basic System Tasks
Basic System Tasks
The instructions in the remainder of this guide describe how to change your password, lock, unlock, and
logout of Cisco Extended Care.
Changing Your Password
To change the password, do the following:
1.
Click Change Password at the top right of the screen (shown in Figure 2-16).
2.
Type your Current Password, New Password, and Retype Password in the boxes provided.
3.
Click Save.
Locking and Unlocking the Application
You should be careful to lock the application before you go. This prevents unauthorized access, and, if
an appointment is active, it prevents anyone else from seeing the appointment content. You can unlock
the application, returning to the same window, when you come back.
Warning
If you do not lock the application, and you leave it unattended for a certain length of time (determined
when your application was configured), the application will log you out automatically. However,
while the application is locked, automatic logout does not apply.
Locking the Application When You Leave
To lock your application:
1.
Click Lock at the top right of the window (shown in Figure 2-16).
2.
In the Lock confirmation message dialog box, click Yes.
The Unlock window displays. It contains your Username and a place for your Password. (A portion
of this screen is shown at the right in Figure 2-16.)
Tip
Keep in mind that another user can type over your name, and log into this station, ending any active
appointment. You will be automatically logged out.
Unlock the Application When You Return
To unlock your application, type in your Password (your Username will already be entered), and click
Unlock.
Cisco Extended Care 1.0 User Guide for Provider
2-16
78-21360-01
Chapter 2
The Provider Workflow
Basic System Tasks
Figure 2-16
Changing Password, Locking, and Unlocking Cisco Extended Care
Change Password Lock
Logout
Logout Screen
Change Password Screen
Unlock Confirmation Screen
Unlock Screen
Logging Out of Cisco Extended Care
You should log out of the application entirely:
•
At the end of the day
•
If you will not be the next person to use this application
•
If you will be gone for some time
Make sure you have printed any appointment information first. To log out:
1.
Click Logout at the top right of the window (see Figure 2-16).
You see the confirmation message.
2.
Click Yes.
Forgot Your Password
If you have forgotten your password, contact support.
Cisco Extended Care 1.0 User Guide for Provider
78-21360-01
2-17
Chapter 2
The Provider Workflow
Basic System Tasks
Cisco Extended Care 1.0 User Guide for Provider
2-18
78-21360-01
A P P E N D I X
A
Software Compatibility and Troubleshooting
Revised: November 19, 2013, 78-21360-01
Browser Compatibility
Table A-1 lists the browsers and their level of support in Cisco Extended Care. Fully supported means
the relevant components have been completely tested on these browsers and are certified to work.
Compatible means the relevant browser components have been functionally tested on these browsers at
a high level but exhaustive testing has not been done.
Table A-1
Browser Compatibility by Operating System and User Type
Platform
Browser Name
Browser Version
Support Level
Internet Explorer
8
Fully Supported
Internet Explorer
9
Fully Supported
Chrome
26
Fully Supported
Firefox
23.0.1
Fully Supported
Internet Explorer
10
Fully Supported
Chrome
26
Fully Supported
Safari
6.0.3
Fully Supported
Chrome
26
Compatible
Safari
6.0.3
Fully Supported
Chrome
26
Not Supported
Internet Explorer
8
Fully Supported
Internet Explorer
9
Fully Supported
Chrome
26
Fully Supported
Firefox
23.0.1
Fully Supported
Windows 8
Internet Explorer
10
Fully Supported
Mac OS 10.8.4
Safari
6.0.3
Fully Supported
Patient
Windows 7
Windows 8
Mac OS 10.8.4
iPad iOS 6.1.3
Provider
Windows 7
Cisco Extended Care 1.0 User Guide for Provider
78-21360-01
A-1
Appendix A
Software Compatibility and Troubleshooting
Troubleshooting
Platform
Browser Name
Browser Version
Support Level
iPad iOS 6.1.3
Safari
6.0.3
Fully Supported
Chrome
26
Not Supported
Internet Explorer
8
Fully Supported
Internet Explorer
9
Fully Supported
Firefox
23.0.1
Fully Supported
Administrator
Windows 7
Troubleshooting
This section describes how to perform troubleshooting steps for issues and errors that may occur when
using Cisco Extended Care.
Cisco Extended Care page displaying blank due to mixed content browser setting
If you are using Internet Explorer, Firefox or Safari browser with Cisco Jabber Video, the page displays
blank due to mixed content browser setting. The browser settings need to be changed to allow content
display.
Follow these steps if you are using an Internet Explorer browser:
Step 1
Click Tools
Step 2
Click Internet Options
Step 3
Click Security tab
Step 4
Click Internet in the zone selection
Step 5
Click Custom dialog box
Step 6
Set the “Display mixed content” option to Enable
Follow these steps if you are using a Firefox browser:
Step 1
In the browser URL field, enter about:config
Step 2
A page loads with the message "This might void warranty!"
Step 3
Click I 'll be careful, I promise!
Step 4
In the search field, search for security.mixed_content.block_active_content and set its property to
false.
Step 5
Restart browser
Follow these steps if you are using a Safari browser on a Mac:
Step 1
In the Safari browser, go to Preferences
Step 2
Select Privacy
Cisco Extended Care 1.0 User Guide for Provider
A-2
78-21360-01
Appendix A
Software Compatibility and Troubleshooting
Troubleshooting
Step 3
In Block Cookies, select the Never option
Step 4
Restart browser
Follow these steps if you are using a Safari browser on an iPad:
Step 1
Choose Settings
Step 2
Select Safari
Step 3
Select Accept Cookies in the Privacy section
Step 4
Select the Always option
Step 5
Restart browser
Cisco Extended Care used with any version of Internet Explorer browser in compatibility mode
If you are using any version of Internet Explorer browser in compatibility mode, the browser’s
compatibility setting needs to be turned off. Follow these steps:
Step 1
In the Internet Explorer browser, click Tools
Step 2
Click Compatibility View settings
Step 3
Uncheck “Display all websites in Compatibility View”
Step 4
If you are using Cisco Extended Care within the enterprise, uncheck “Display intranet sites in
Compatibility View”
Step 5
If the Cisco Extended Care website is listed under the “Websites you have added to Compatibility View”,
select it and click Remove
The Cisco Extended Care consult call (bridge call) does not get terminated when a participant end
a consult call
If you are in a consult call where there are more than one Provider in an appointment, the call will get
terminated only when all the participants end the consult call.
Cisco Jabber™ for iPad has problem joining the appointment call
If you are using Cisco Jabber™ for iPad, make sure you log in into the Jabber before starting/joining the
appointment.
Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call
Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call when
experiencing poor network connectivity.
If you want to know more about Jabber SDK ports, protocols, and open issues, refer to the Jabber SDK
Release Notes, which can be found at
http://developer.cisco.com/web/jabber-developer/release-notes-3.0.1
Cisco Extended Care 1.0 User Guide for Provider
78-21360-01
A-3
Appendix A
Software Compatibility and Troubleshooting
Contact Support
Note
If you are using Cisco Desktop Video/Jabber SDK with Safari browser on a Mac, the video conference
pop-up window will not show the self view video.
Contact Support
Contact support if you are unable to resolve problems on your own.
Cisco Extended Care 1.0 User Guide for Provider
A-4
78-21360-01
A P P E N D I X
B
Video Endpoints
Revised: November 19, 2013, 78-21360-01
A video endpoint facilitates video conferencing for two are more locations. Cisco Extended Care
supports various video endpoints as defined in Table B-1.
Table B-1
Item
Video Endpoints
Description
Cisco TelePresence SX20
The Cisco TelePresence SX20 is a teleconferencing system with a camera, wall
mount, table microphone, and remote control.
Cisco Jabber Video1
The Cisco Jabber Video client application works with your PC and a webcam or USB
camera to provide video communications from a different physical location.
Cisco TelePresence EX60/90
The Cisco TelePresence EX60/90 is a teleconferencing system with a a high-quality
screen with clear high-definition (HD) video, precision HD camera, dual front
speakers. Provides video communications and collaboration on the desktop.
Cisco TelePresence C20/C40/C60
Cisco TelePresence C20/C40/C60 is a teleconferencing system with a high-definition
(HD) video and audio conferencing with precision HD camera. Provides the flexibility
to incorporate HD video and collaboration into team-based applications.
Cisco Extended Care 1.0 User Guide for Provider
78-21360-01
B-1
Appendix B
Item
Video Endpoints
Description
Cisco TelePresence 500 Series
Cisco TelePresence 500 Series is a teleconferencing system that has specially
designed high-definition (HD) images with excellent eye contact, full duplex,
CD-quality audio, and an advanced two-dimensional microphone.
Cisco Edge 95 MXP
Cisco Edge 95 MXP is a teleconferencing system that has superior video quality with
the Tandberg precision high-definition (HD) camera. Transforms a flat panel display
into a high definition interactive Conferencing system.
Cisco TelePresence MX200
Cisco TelePresence MX200 is a teleconferencing system delivering high-definition
performance with precision HD camera helps ensure optimal framing and video
clarity.
Cisco DX650 IP Phone
Cisco DX650 IP Phone has fully integrated touch screen, high-definition (HD) video,
2 full-size USB 2.0 ports for headsets and the camera, dual independent displays
with an external monitor using High-Definition Multimedia Interface (HDMI).
Cisco E20 IP Phone
Cisco E20 IP Video Phone has fully integrated wide format LCD screen, DVD quality
video resolution, high resolution Cisco camera with integrated privacy shutter, ultra
wide band speaker phone, keypad, and handset.
Cisco Jabber™ for iPad2
Cisco Jabber™ for iPad client application provides integrated voice, high-quality
video, and video calling capabilities on the Apple iPad.
Cisco Extended Care 1.0 User Guide for Provider
B-2
78-21360-01
Appendix B
Video Endpoints
Item
Description
Cisco Desktop Video3
Cisco Desktop Video Communications provides building blocks for Cisco UC to
enable web applications providing voice and video.
1. If you are using Internet Explorer, Firefox or Safari browser with Cisco Jabber Video, the browser setting needs to be changed
to allow content display. Refer to Appendix A, “Cisco Extended Care page displaying blank due to mixed content
browser setting” for instructions to change the browser setting.
2. If you are using Cisco Jabber™ for iPad, make sure you log in into the Jabber before starting/joining the appointment call.
Refer Appendix A, “Cisco Jabber™ for iPad has problem joining the appointment call”.
3. Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call when experiencing poor network
connectivity. If you want to know more about Jabber SDK ports, protocols, and open issues, refer to the Jabber SDK Release
Notes, which can be found at http://developer.cisco.com/web/jabber-developer/release-notes-3.0.1. Refer Appendix A,
“Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call”.
Cisco Extended Care 1.0 User Guide for Provider
78-21360-01
B-3
Appendix B
Video Endpoints
Cisco Extended Care 1.0 User Guide for Provider
B-4
78-21360-01
GLOSSARY
Revised: November 19, 2013, 78-21360-01
A
Ambient noise
The background sound at a given location.
API
An application programming interface (API) specifies how some software components should interact
with each other.
Application
Computer software designed to help the user to perform single or multiple tasks.
B
Browser
A computer application that connects your computer with the Internet. Refer to Appendix A, “Browser
Compatibility” for a list of browsers and their level of support in Cisco Extended Care.
C
Chat
A feature that allows appointment participants to communicate using text messages. See “Chat with the
Patient” on page 2-5.
Cisco Extended Care Cisco Extended Care is a personal health and wellness collaboration platform, enabling patient
engagement and care team interactions at any time and from anywhere.
Conference
A Telepresence conference using the Cisco Extended Care software.
Consult
An appointment option that allows you to include more than one Provider in an appointment. If your
Cisco Extended Care installation is configured to support consult calls, the Provider chooses whether
the call is going to be a two-party call (a point-to-point call) or a consult call (a bridge call). See “Step
6 – Select a Consult (if Applicable)” on page 2-7.
H
High-Definition
Video
A video of higher resolution than is standard.
Hosted
A software delivery model in which Cisco Extended Care and associated client data reside in a central
location managed by a hosting service, and are accessed by clients using a web browser.
Cisco Extended Care 1.0 User Guide for Provider
78-21360-01
GL-1
Glossary
I
Icon
A small pictures that represent the programs on your computer.
L
Login
The process of connecting to a secure system.
Logout/Log off
The process of exiting a secure system.
P
Provider
The licensed medical professional who provides medical evaluations from a remote site. Most often this
will be a physician or a physician’s assistant.
Provider Group
A collection of Provider names to which an appointment can be queued. This allows the first available
Provider in the group to take the appointment.
Provider Station
The place where the Provider sits during the Cisco Extended Care appointment.
Q
Questionnaire
A set of questions with a choice of answers, devised for the purposes of statistical study.
S
Secure Messaging
A way to transmit sensitive messages and data securely.
Site Admin
Site Administrator. The person who maintains user accounts on Cisco Extended Care.
Specialist
A physician trained in a particular branch of medicine.
T
Telepresence
TelePresence is a technology that combines visual, audio, and interactive technologies to create an “in
person” experience.
Cisco Extended Care 1.0 User Guide for Provider
GL-2
78-21360-01
Glossary
U
URL
Uniform Resource Locator. An address on the World Wide Web. When you click a URL, your web page
is redirected to that location
Cisco Extended Care 1.0 User Guide for Provider
78-21360-01
GL-3
Glossary
Cisco Extended Care 1.0 User Guide for Provider
GL-4
78-21360-01