Cisco Extended Care 1.0 User Guide for
Patient
Version 1.0
November 19, 2013
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Text Part Number: 78-21361-01
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Cisco Extended Care 1.0 User Guide for Patient
© 2013 Cisco Systems, Inc. All rights reserved.
CONTENTS
CHAPTER
1
Introducing Cisco Extended Care
About This User Guide
1-1
1-2
An Overview of Cisco Extended Care
1-2
Not Intended for Use In Emergency or for Patient Monitoring
A Sample Workflow 1-2
The Patient Begins the Appointment
The Provider Joins In 1-3
The Consultation Begins 1-4
The Appointment Ends 1-4
CHAPTER
2
The Patient Workflow
1-2
1-2
2-1
Schedule an Appointment
2-2
Logging in to Cisco Extended Care
2-2
Tasks Always Done in an Appointment 2-3
Starting a Scheduled Appointment 2-3
Starting an Unscheduled Appointment 2-7
Tasks Done Outside of an Appointment 2-8
View Scheduled Appointments (Calendar Quick Link) 2-10
Read Messages (Messages Quick Link) 2-10
Watch Education Videos (Education Quick Link) 2-10
View and Save Historic Wellness Readings (Readings Quick Link) 2-11
View and Save Questionnaires (Questionnaires Quick Link) 2-12
View Third-Party Portal Provided by a Care Provider (Healthy Living Quick Link)
Basic System Tasks 2-13
Changing Your Password 2-13
Logging Out of Cisco Extended Care
Forgot Your Password 2-14
APPENDIX
A
2-14
Software Compatibility and Troubleshooting
Browser Compatibility
2-13
A-1
A-1
Troubleshooting A-2
Cisco Extended Care page displaying blank due to mixed content browser setting A-2
Cisco Extended Care used with any version of Internet Explorer browser in compatibility
mode A-3
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Contents
The Cisco Extended Care consult call (bridge call) does not get terminated when a participant end
a consult call A-3
Cisco Extended Care works with Safari browser on an iPad, Mac only when all cookies are
allowed A-3
Cisco Jabber™ for iPad has problem joining the appointment call A-4
Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call A-4
Contact Support
APPENDIX
B
Video Endpoints
A-4
B-1
GLOSSARY
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CH A P T E R
1
Introducing Cisco Extended Care
Revised: November 19, 2013, 78-21361-01
This introduction explains the audience, purpose, and scope of this user guide. It provides an overview
of Cisco Extended Care and describes the sample workflow. These topics are included in this chapter:
•
About This User Guide
•
An Overview of Cisco Extended Care
•
Important Safety Information
•
A Sample Workflow
– The Patient Begins the Appointment
– The Provider Joins In
– The Consultation Begins
– The Appointment Ends
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1-1
Chapter 1
Introducing Cisco Extended Care
About This User Guide
About This User Guide
This User Guide is for users of Cisco Extended Care. It assumes that these users have some experience
with personal computers. For convenience, elementary computer terminology is included in the
Glossary.
This guide describes Cisco Extended Care, and explains how users interact with the software, which is
described in “A Sample Workflow” on page 1-2. The Appendix-A has a list of browsers and their level
of support in Cisco Extended Care and also describes how to perform troubleshooting steps for issues
and errors that may occur when using Cisco Extended Care.
An Overview of Cisco Extended Care
Cisco Extended Care is a personal health and wellness collaboration platform, enabling patient
engagement and care team interactions at any time and from anywhere.
The solution provides:
•
Enhanced and efficient care coordination
•
Secure messaging
•
Appointment calendar and scheduling
•
Ability to access questionnaires
•
Real time video collaboration
•
Anywhere access to care team consults
•
Personalized content sharing
•
Video platform to drive health and wellness awareness and education
•
Open APIs to enable third party applications and environments
Not Intended for Use In Emergency or for Patient Monitoring
Cisco Extended Care is not intended for use in emergency situations. In the event of an emergency, call
911 or your local emergency response system.
Cisco Extended Care is not for use in situations involving real-time patient monitoring or alarming.
A Sample Workflow
This section provides a sample screen sequence of a typical telemedicine appointment. All of these
functions are described in detail later in this guide.
The Patient Begins the Appointment
Think of this section as an executive summary. You aren’t expected to try to read the details of the
screens shown in these illustrations. You will see full-sized versions of all of these screens in the next
chapter.
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Chapter 1
Introducing Cisco Extended Care
A Sample Workflow
Step 1
The Patient logs into
Cisco Extended Care
using username and
password.
Step 2
The Patient has secure
access to Messages,
Calendar, Education,
Readings, and
Questionnaires quick
links.
Step 3
The Patient can start
either scheduled or an
unscheduled
appointment that alerts
the Provider that this
consultation can begin.
This appointment
appears on the Provider’s
Ready Appointments list.
1
2
3
The Provider Joins In
Step 4
Step 5
The Provider comes into
the Provider station, logs
in, and sees a list of all of
the “ready” appointments.
4
The Provider clicks the
appointment he or she
wants to join. The
appropriate appointment
screen displays.
5
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Chapter 1
Introducing Cisco Extended Care
A Sample Workflow
The Consultation Begins
Step 6
The Provider conducts the
appointment.
Step 7
The Provider evaluates the
historic wellness readings and
questionnaires while
communicating with the
patient.
6
7
The Appointment Ends
Step 8
The Provider exits the
appointment.
Step 9
The Provider does any
necessary post-appointment
work, such as saving or printing
the patient information.
Step 10
The Patient ends the
appointment.
7
9
8
10
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CH A P T E R
2
The Patient Workflow
Revised: November 19, 2013, 78-21361-01
This chapter describes the tasks that the patient can perform when accessing Cisco Extended Care. The
patient logs in and reads messages, updates historic wellness readings, and watches educational videos.
The patient can start a scheduled or an unscheduled appointment to join in a video conference with the
Provider.
When the Patient and Provider are ready for the appointment to begin, both join the conference. During
the appointment, the patient shares historic wellness readings and questionnaires with the Provider.
Note
Historic wellness readings are readings from a wellness device that are either manually entered by the
patient or retrieved from external sources, such as a PHR.
This chapter covers the following tasks:
•
Schedule an Appointment
•
Logging in to Cisco Extended Care
•
Tasks Always Done in an Appointment
– Starting a Scheduled Appointment
– Starting an Unscheduled Appointment
•
Tasks Done Outside of an Appointment
– View Scheduled Appointments (Calendar Quick Link)
– Read Messages (Messages Quick Link)
– Watch Educational Videos (Education Quick Link)
– View and Save Historic Wellness Readings (Readings Quick Link)
– View and Save Questionnaires (Questionnaires Quick Link)
– View Third-Party Portal Provided by a Care Provider (Healthy Living Quick Link)
•
Basic System Tasks
– Changing your Password
– Logging out of Cisco Extended Care
– Forgot your Password
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Chapter 2
The Patient Workflow
Schedule an Appointment
Schedule an Appointment
First time users will need to complete the registration process in the hospital or with the healthcare
provider. After a patient is registered, appointments can be scheduled by calling the hospital or
healthcare provider and requesting the front office personnel to schedule an appointment.
Logging in to Cisco Extended Care
Typically you will begin your session by accessing Cisco Extended Care from your browser.
Open a browser window and enter https://[IP_address_extended_care_server]/patient/. When you see the
Cisco Extended Care login screen (see Figure 2-1), enter your user name and password. Click Login.
Once logged in, the home page screen appears (See Figure 2-5).
Note
Refer to Appendix A, “Software Compatibility and Troubleshooting” for a list of browsers and their
level of support in Cisco Extended Care and also describes how to perform troubleshooting steps for
issues and errors that may occur when using Cisco Extended Care.
Note
If you are using Internet Explorer, Firefox or Safari browser with Cisco Jabber Video, the browser setting
needs to be changed to allow content display. Refer to Appendix A, “Cisco Extended Care page
displaying blank due to mixed content browser setting” for instructions to change the browser setting.
Note
If you are using any version of Internet Explorer browser in compatibility mode, the browser’s
compatibility setting needs to be turned off. Refer to Appendix A, “Cisco Extended Care used with
any version of Internet Explorer browser in compatibility mode” for instruction to change the
browser compatibility setting.
Note
If you are using Safari browser on an iPad or Mac, the Cisco Extended Care will work only when you
allow all cookies. Refer to Appendix A, “Cisco Extended Care works with Safari browser on an
iPad, Mac only when all cookies are allowed” for instructions to allow all cookies.
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Chapter 2
The Patient Workflow
Tasks Always Done in an Appointment
Figure 2-1
Logging in to Cisco Extended Care
Tasks Always Done in an Appointment
This section describes tasks always done in appointments.
Starting a Scheduled Appointment
Warning
Cisco Extended Care is not intended for emergency use or real-time patient monitoring.
Login to Cisco Extended Care (See “Logging in to Cisco Extended Care” on page 2-2). Before you start
the scheduled appointment, make sure the historic wellness readings are updated and you have read the
messages (See “View and Save Historic Wellness Readings (Readings Quick Link)” on page 2-11 and
“Read Messages (Messages Quick Link)” on page 2-10).
To start a scheduled appointment, do the following:
Step 1
Scheduled appointment can be started from the Calendar quick link screen (see Figure 2-2).
Appointments screen is also available in the Home quick link.
Step 2
Click Start from the scheduled appointment.
Note
If you are using Cisco Jabber™ for iPad, make sure you log in into the Jabber before starting/joining the
appointment (See Appendix A, “Cisco Jabber™ for iPad has problem joining the appointment
call”).
Note
The Start button is shown for the appointments that are scheduled within the configured time duration
of the current time. The time duration is configured at the time of your installation.
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Chapter 2
The Patient Workflow
Tasks Always Done in an Appointment
Figure 2-2
The Scheduled Appointment
Step 3
If the questionnaire option is present on the screen, answer (or skip) the questionnaire. Click Save and
Proceed if you answer or click Skip if you do not answer the questionnaire.
Step 4
The appointment gets displayed on the Ready Appointments window of the scheduled Provider.
Step 5
Your conferencing system rings1 when Provider has joined the conference. Click the Answer icon or
button on the video conference unit to interact with the Provider. You will see the Provider in the video
display.
Step 6
Once you are in an appointment, you will see the Cisco Extended Care Appointment window as shown
in Figure 2-3.
Note
The buttons, screens, and the links in the appointment window vary depending on the optional features
configured for your installation.
Appointment window includes the following:
a. Status Screen – this screen displays:
1. the appointment status – Waiting or Connected.
2. try again link if the Desktop Video call has got disconnected.
b. Participants Screen – this screen displays Patient and Provider details. Also displays the
Consult information if it’s a Consult call.
c. Chat Screen – this screen displays real time chat used to send text messages to either
one-to-one or to all the participants.
d. Consultation Questionnaires Screen – this screen allows you to fill out questionnaire and also
displays all the questionnaires answered inside the appointment. Click Questionnaire to view
the results in the pop-up screen. Click Done to close the questionnaire pop-up screen.
e. Readings Screen – this screen has all the capabilities of the Readings quick link screen inside
the appointment (See “Figure 2-8Readings Quick Link Screen” on page 2-12).
1. When using Cisco Desktop Video (Jabber SDK), there will be no ring. The video will start automatically as soon as the
provider joins the conference.
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Chapter 2
The Patient Workflow
Tasks Always Done in an Appointment
f. Telepresence Video Screen – this screen (upper right corner) displays video if the endpoint is
Desktop Video.
Note
The Chat feature allows you to confer with the Provider using text messages. You can also use the chat
feature to clarify communication, if there is a language difference.
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Chapter 2
The Patient Workflow
Tasks Always Done in an Appointment
Figure 2-3
The Patient’s Appointment Screen
Step 7
In the appointment, the Provider will view your historic wellness readings, questionnaires and will
conduct the appointment.
Step 8
Click End to end the appointment.
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The Patient Workflow
Tasks Always Done in an Appointment
Note
When using Cisco Jabber™ for iPad, End will just end the appointment but not the video call. Use the
Jabber controls to end the video call.
Note
If you are in a consult call where there are more than one Provider in an appointment, the call will get
terminated only when all the participants end the consult call (See Appendix A, “The Cisco Extended
Care consult call (bridge call) does not get terminated when a participant end a consult call”).
Starting an Unscheduled Appointment
Warning
Cisco Extended Care is not intended for emergency use or real-time patient monitoring.
To start an unscheduled appointment, do the following:
Step 1
Log in to Cisco Extended Care (See “Logging in to Cisco Extended Care” on page 2-2).
Step 2
Unscheduled appointment can be started from the Quick Connect screen (see Figure 2-4). Quick
Connect screen is available in the home page and in all the quick link pages.
Step 3
Click the Fill out questionnaire link to answer the questionnaire. This link does not appear if the
questionnaire is not configured for your installation.
Step 4
Optionally type the Reason for consultation and click Get in Touch2 from the Quick Connect (See
Figure 2-4).
Step 5
The warning pop-up message will be displayed as shown in the figure below. Click Yes if you are sure
to continue.
Step 6
Clicking Get in Touch lets the Provider know that you are ready and causes this appointment to display
on the Ready Appointments window of the Provider. The historic wellness readings and questionnaires
are shared automatically with the Provider.
2. An error message will be displayed if there is no Provider scheduled at the time of the Quick Connect call.
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Chapter 2
The Patient Workflow
Tasks Done Outside of an Appointment
Figure 2-4
The Unscheduled Appointment
Fill out questionnaire
Step 7
Your conferencing system rings3 when Provider has joined the conference. Click the Answer icon or
button on the video conference to interact with the Provider. You will see the Provider in the video
display.
Step 8
Refer “Once you are in an appointment, you will see the Cisco Extended Care Appointment window as
shown in Figure 2-3.” section on page 4.
Step 9
In the appointment, the Provider will view your historic wellness readings and questionnaires. The
Provider will also conduct the appointment and discuss post-appointment instructions.
Step 10
Click End to end the appointment.
Note
When using Cisco Jabber™ for iPad, End will just end the appointment but not the video call. Use the
Jabber controls to end the video call.
Note
If you are in a consult call where there are more than one Provider in an appointment, the call will get
terminated only when all the participants end the consult call (See Appendix A, “The Cisco Extended
Care consult call (bridge call) does not get terminated when a participant end a consult call”).
Tasks Done Outside of an Appointment
This section describes tasks that are done outside of an appointment. Once you login, the patient home
page screen has quick links to Calendar, Messages, Education, Readings, Questionnaires, Healthy
Living (see Figure 2-5). The home page also includes the following:
1.
A Quick Connect screen to start an unscheduled appointment.
– To start an unscheduled appointment refer to “Starting an Unscheduled Appointment” on
page 2-7.
2.
Six most recent messages.
– To view all messages click See all messages or Messages quick link (see “Read Messages
(Messages Quick Link)” on page 2-10).
3.
First three scheduled appointments
3. When using Cisco Desktop Video (Jabber SDK), there will be no ring. The video will start automatically as
soon as the provider joins the conference.
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The Patient Workflow
Tasks Done Outside of an Appointment
– To view all appointments click See all appointments or Calendar quick link (see “View
Scheduled Appointments (Calendar Quick Link)” on page 2-10).
4.
Two most recent educational videos
– To view all educational videos click See all videos or Education quick link (see “Watch
Education Videos (Education Quick Link)” on page 2-10).
Figure 2-5
Home Page Screen
Change Password
Note
Logout
The Readings, Questionnaires, and Healthy Living quick links are available based on the options been
configured for your installation.
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Chapter 2
The Patient Workflow
Tasks Done Outside of an Appointment
View Scheduled Appointments (Calendar Quick Link)
Click Calendar quick link to display a list of all your scheduled appointments. Click Start if the
scheduled appointment is ready to begin and follow the steps as provided in “Starting a Scheduled
Appointment” on page 2-3.
Read Messages (Messages Quick Link)
Click Messages quick link to display a list of all your read and unread messages that have been sent from
any Provider. Unread messages will be in Bold as shown in Figure 2-6. Click the message to read the
details in a pop-up message screen.
Note
The Message content is stored in a encrypted form.
Search Messages
Type the message key words or select from and to dates to search and list specific messages (see
Figure 2-6).
Figure 2-6
Messages Quick Link Screen
Search Messages
on Words
Unread Message
Search Messages
on Dates
Watch Education Videos (Education Quick Link)
Click Education quick link to display a list of education videos with video title, date, time, and the
duration. Click Title to view the video in a pop-up video screen (See Figure 2-7).
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Chapter 2
The Patient Workflow
Tasks Done Outside of an Appointment
Figure 2-7
Education Quick Link Screen
Video in the Pop-up Video Screen
View and Save Historic Wellness Readings (Readings Quick Link)
Click Readings quick link to record historic wellness readings and view saved readings in a list and
graphical format. Choose from the list of Reading tabs (if your installation is configured for multiple
historic wellness readings), type in the reading from the wellness device and click Save to record a new
wellness reading (see Figure 2-8). If the reading is out of allowable range, an error message with
instruction details appear in a pop up screen.
Search Historic Wellness Readings
Type the reading key words or select from and to dates to search and list specific historic wellness
readings (see Figure 2-8).
Note
Historic wellness readings and Chart type are shown based on the options been configured for your
installation.
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Chapter 2
The Patient Workflow
Tasks Done Outside of an Appointment
Figure 2-8
Readings Quick Link Screen
Readings Tabs
Search Readings
on Words
Search Readings
on Dates
View and Save Questionnaires (Questionnaires Quick Link)
Click Questionnaires quick link to fill in a new questionnaire and view saved questionnaire(s). Click
Fill out questionnaire link, type the answer to the questions and click Save to record a new
questionnaire. Click the questionnaire from the saved questionnaire(s) list to read the results in a pop-up
screen.
The questionnaire can be filled before starting a scheduled/unscheduled appointment or during a
scheduled appointment.
Search Questionnaires
Type the questionnaire key words to search specific questionnaire(s) (see Figure 2-9).
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The Patient Workflow
Basic System Tasks
Figure 2-9
Questionnaires Quick Link Screen
Search Questionnaires on Words
Questionnaires Results
Score
View Third-Party Portal Provided by a Care Provider (Healthy Living Quick Link)
Click the Healthy Living quick link to view third-party portal made available from a care provider. This
is an optional feature available based on the options configured for your installation.
Basic System Tasks
The instructions in the remainder of this chapter describe how to change your password and logout of
Cisco Extended Care.
Changing Your Password
To change the password, do the following:
1.
Click Change Password at the top right of the screen (shown in Figure 2-5).
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The Patient Workflow
Basic System Tasks
2.
Type your Current Password, New Password and Retype Password in the boxes provided.
3.
Click Save.
Logging Out of Cisco Extended Care
Click Logout at the top right of the screen (shown in Figure 2-5).
Forgot Your Password
If you have forgotten your password, contact support.
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A P P E N D I X
A
Software Compatibility and Troubleshooting
Revised: November 19, 2013, 78-21361-01
Browser Compatibility
Table A-1 lists the browsers and their level of support in Cisco Extended Care. Fully supported means
the relevant components have been completely tested on these browsers and are certified to work.
Compatible means the relevant browser components have been functionally tested on these browsers at
a high level but exhaustive testing has not been done.
Table A-1
Browser Compatibility by Operating System and User Type
Platform
Browser Name
Browser Version
Support Level
Internet Explorer
8
Fully Supported
Internet Explorer
9
Fully Supported
Chrome
26
Fully Supported
Firefox
23.0.1
Fully Supported
Internet Explorer
10
Fully Supported
Chrome
26
Fully Supported
Safari
6.0.3
Fully Supported
Chrome
26
Compatible
Safari
6.0.3
Fully Supported
Chrome
26
Not Supported
Internet Explorer
8
Fully Supported
Internet Explorer
9
Fully Supported
Chrome
26
Fully Supported
Firefox
23.0.1
Fully Supported
Windows 8
Internet Explorer
10
Fully Supported
Mac OS 10.8.4
Safari
6.0.3
Fully Supported
Patient
Windows 7
Windows 8
Mac OS 10.8.4
iPad iOS 6.1.3
Provider
Windows 7
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Appendix A
Software Compatibility and Troubleshooting
Troubleshooting
Platform
Browser Name
Browser Version
Support Level
iPad iOS 6.1.3
Safari
6.0.3
Fully Supported
Chrome
26
Not Supported
Internet Explorer
8
Fully Supported
Internet Explorer
9
Fully Supported
Firefox
23.0.1
Fully Supported
Administrator
Windows 7
Troubleshooting
This section describes how to perform troubleshooting steps for issues and errors that may occur when
using Cisco Extended Care.
Cisco Extended Care page displaying blank due to mixed content browser setting
If you are using Internet Explorer, Firefox or Safari browser with Cisco Jabber Video, the page displays
blank due to mixed content browser setting. The browser settings need to be changed to allow content
display.
Follow these steps if you are using an Internet Explorer browser:
Step 1
Click Tools
Step 2
Click Internet Options
Step 3
Click Security tab
Step 4
Click Internet in the zone selection
Step 5
Click Custom dialog box
Step 6
Set the “Display mixed content” option to Enable
Follow these steps if you are using a Firefox browser:
Step 1
In the browser URL field, enter about:config
Step 2
A page loads with the message "This might void warranty!"
Step 3
Click I 'll be careful, I promise!
Step 4
In the search field, search for security.mixed_content.block_active_content and set its property to
false.
Step 5
Restart browser
Follow these steps if you are using a Safari browser on a Mac:
Step 1
In the Safari browser, go to Preferences
Step 2
Select Privacy
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Appendix A
Software Compatibility and Troubleshooting
Troubleshooting
Step 3
In Block Cookies, select the Never option
Step 4
Restart browser
Follow these steps if you are using a Safari browser on an iPad:
Step 1
Choose Settings
Step 2
Select Safari
Step 3
Select Accept Cookies in the Privacy section
Step 4
Select the Always option
Step 5
Restart browser
Cisco Extended Care used with any version of Internet Explorer browser in compatibility mode
If you are using any version of Internet Explorer browser in compatibility mode, the browser’s
compatibility setting needs to be turned off. Follow these steps:
Step 1
In the Internet Explorer browser, click Tools
Step 2
Click Compatibility View settings
Step 3
Uncheck “Display all websites in Compatibility View”
Step 4
If you are using Cisco Extended Care within the enterprise, uncheck “Display intranet sites in
Compatibility View”
Step 5
If the Cisco Extended Care website is listed under the “Websites you have added to Compatibility View”,
select it and click Remove
The Cisco Extended Care consult call (bridge call) does not get terminated when a participant end
a consult call
If you are in a consult call where there are more than one Provider in an appointment, the call will get
terminated only when all the participants in the appointment end the consult call.
Cisco Extended Care works with Safari browser on an iPad, Mac only when all cookies are allowed
If your installation is configured as follows:
•
you are using a Healthy Living third-party portal made available from a care provider, and
•
you are using the Safari browser on an iPad or Mac
then Cisco Extended Care will not work as intended unless you allow all cookies as described in the
following instructions.
Follow these steps if you are using an iPad:
Step 1
Choose Settings
Step 2
Select Safari
Step 3
Select Accept Cookies in the Privacy section
Step 4
Select the Always option
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Appendix A
Software Compatibility and Troubleshooting
Contact Support
Step 5
Restart browser
Follow these steps if you are using a Mac:
Step 1
In the Safari browser, go to Preferences
Step 2
Select Privacy
Step 3
In Block Cookies, select the Never option
Step 4
Restart browser
Cisco Jabber™ for iPad has problem joining the appointment call
If you are using Cisco Jabber™ for iPad, make sure you log in into the Jabber before starting/joining the
appointment.
Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call
Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call when
experiencing poor network connectivity.
If you want to know more about Jabber SDK ports, protocols, and open issues, refer to the Jabber SDK
Release Notes, which can be found at
http://developer.cisco.com/web/jabber-developer/release-notes-3.0.1
Note
If you are using Cisco Desktop Video/Jabber SDK with Safari browser on a Mac, the video conference
pop-up window will not show the self view video.
Contact Support
Contact support if you are unable to resolve problems on your own.
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A P P E N D I X
B
Video Endpoints
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A video endpoint facilitates video conferencing for two are more locations. Cisco Extended Care
supports various video endpoints as defined in Table B-1.
Table B-1
Video Endpoints
Item
Description
Cisco TelePresence SX20
The Cisco TelePresence SX20 is a teleconferencing system with a camera, wall
mount, table microphone, and remote control.
Cisco Jabber Video1
The Cisco Jabber Video client application works with your PC and a webcam or USB
camera to provide video communications from a different physical location.
Cisco TelePresence EX60/90
The Cisco TelePresence EX60/90 is a teleconferencing system with a a high-quality
screen with clear high-definition (HD) resolution, precision HD camera, dual front
speakers. Provides video communications and collaboration on the desktop.
Cisco TelePresence C20/C40/C60
Cisco TelePresence C20/C40/C60 is a teleconferencing system with a high-definition
(HD) video and audio conferencing with precision HD camera. Provides the flexibility
to incorporate HD video and collaboration into team-based applications.
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B-1
Appendix B
Item
Video Endpoints
Description
Cisco TelePresence 500 Series
Cisco TelePresence 500 Series is a teleconferencing system that has specially
designed high-definition (HD) images with excellent eye contact, full duplex,
CD-quality audio, and an advanced two-dimensional microphone.
Cisco Edge 95 MXP
Cisco Edge 95 MXP is a teleconferencing system that has superior video quality with
the Tandberg precision high-definition (HD) camera. Transforms a flat panel display
into a high definition interactive Conferencing system.
Cisco TelePresence MX200
Cisco TelePresence MX200 is a teleconferencing system delivering high-definition
performance with precision HD camera helps ensure optimal framing and video
clarity.
Cisco DX650 IP Phone
Cisco DX650 IP Phone has fully integrated touch screen, high-definition (HD) video,
2 full-size USB 2.0 ports for headsets and the camera, dual independent displays
with an external monitor using High-Definition Multimedia Interface (HDMI).
Cisco E20 IP Phone
Cisco E20 IP Video Phone has fully integrated wide format LCD screen, DVD quality
video resolution, high resolution Cisco camera with integrated privacy shutter, ultra
wide band speaker phone, keypad, and handset.
Cisco Jabber™ for iPad2
Cisco Jabber™ for iPad client application provides integrated voice, high-quality
video, and video calling capabilities on the Apple iPad.
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Appendix B
Video Endpoints
Item
Description
Cisco Desktop Video3
Cisco Desktop Video Communications provides building blocks for Cisco UC to
enable web applications providing voice and video.
1. If you are using Internet Explorer, Firefox or Safari browser with Cisco Jabber Video, the browser setting needs to be changed
to allow content display. Refer to Appendix A, “Cisco Extended Care page displaying blank due to mixed content
browser setting” for instructions to change the browser setting.
2. If you are using Cisco Jabber™ for iPad, make sure you log in into the Jabber before starting/joining the appointment call.
Refer Appendix A, “Cisco Jabber™ for iPad has problem joining the appointment call”.
3. Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call when experiencing poor network
connectivity. If you want to know more about Jabber SDK ports, protocols, and open issues, refer to the Jabber SDK Release
Notes, which can be found at http://developer.cisco.com/web/jabber-developer/release-notes-3.0.1. Refer Appendix A,
“Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call”.
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Appendix B
Video Endpoints
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GLOSSARY
Revised: November 19, 2013, 78-21361-01
A
API
An application programming interface (API) specifies how some software components should interact
with each other.
Application
Application is computer software designed to help the user to perform single or multiple tasks.
B
Browser
A computer application that connects your computer with the Internet. Refer to Appendix A,
“Browser Compatibility” for a list of browsers and their level of support in Cisco Extended Care.
C
Chat
A feature that allows appointment participants to communicate using text messages.
Cisco Extended Care Cisco Extended Care is a personal health and wellness collaboration platform, enabling patient
engagement and care team interactions at any time and from anywhere.
Conference
A Telepresence conference using Cisco Extended Care.
Consult
An appointment option that allows you to include more than one Provider in an appointment. If your
Cisco Extended Care installation is configured to support consult calls, the Provider chooses whether
the call is going to be a two-party call (a point-to-point call) or a consult call (a bridge call).
H
High-Definition
Video
A video of higher resolution than is standard.
Hosted
A software delivery model in which Cisco Extended Care and associated client data reside in a central
location managed by a hosting service, and are accessed by clients using a web browser.
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GL-1
Glossary
I
Icon
Small pictures that represent the programs on your computer.
L
Login
The process of connecting to a secure system.
Logout/Log off
The process of exiting a secure system.
P
Provider
The licensed medical professional who provides medical evaluations from a remote site. Most often this
will be a physician, a physician’s assistant, or a nurse practitioner.
Provider Group
A collection of Providers to which an appointment can be queued. This allows the first available
Provider in the group to take the appointment.
Provider Station
The place where the Provider sits during the Cisco Extended Care appointment.
Q
Questionnaire
A set of questions with a choice of answers, devised for the purposes of statistical study.
S
Secure Messaging
A way to transmit sensitive messages and data securely.
Site Admin
Site Administrator. The person who maintains user accounts on Cisco Extended Care.
Specialist
A physician trained in a particular branch of medicine.
T
Telepresence
TelePresence is a technology that combines visual, audio, and interactive technologies to create an “in
person” experience.
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Glossary
U
URL
Uniform Resource Locator. An address on the World Wide Web. When you click a URL, your web page
is redirected to that location
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GL-3
Glossary
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