Scottsdale Community
College
Emergency
Operations Plan
2009
Scottsdale Community College
Emergency Operations
Plan
PREAMBLE
This Emergency Operations Plan follows the guidelines of the National Incident
Management System and provides for two levels of incident management: The
Incident Command System (ICS), and the Unified Command structure, an
application of the ICS that is used when more than one agency responds to an
emergency or the incident crosses political jurisdictions.
There are two important notations to this description. They are: 1) The Plan
conforms to the Community College District template and also includes additions
to facilitate local planning and preparations, and 2) Procedures incorporated in
the Plan reflect the fact that the Salt River Pima-Maricopa Indian Community, as
a sovereign, is routinely and closely involved as first responder during virtually all
campus incidents.
The essential purpose of this Plan is to minimize risks to life in the event of an
emergency. It has been prepared with regard for the special nature and needs of
the academic community and it incorporates the best practices related to many
emergencies that might be considered most likely to affect the College.
This Plan is a directive to guide the community in preparing for and responding to
an emergency that is premised not on an issue of “If,” but on a presumption
implied in the question, “When will it occur?” However, just as changes occur
inexorably on campus from semester to semester, from year to year and from
one Administration to another, this Plan also will change over time. In the field of
emergency preparedness, new knowledge will become available, training will
lead to new perspectives, and experience will teach useful lessons – all of which
make this document, for the present and the future, a Plan in progress.
The complete plan is available on line for copy or review at
www.scottsdalecc.edu/faculty_and_staff/safety
i
January 2009
Scottsdale Community College
Emergency Operations Plan
Table of Contents
Page
Preamble ............................................................................................................ i
Table of Contents ............................................................................................... ii
List of Figures .................................................................................................... vii
Acronyms ......................................................................................................... viii
Distribution List ...................................................................................................ix
Introduction ...................................................................................................... x
Approval Statement .......................................................................................... x
Vision Statement ................................................................................................xi
Mission Statement ..............................................................................................xi
Overview of the Incident Command System ..................................................... xiii
Basic Emergency Operations Plan .........................................................1
Introduction ........................................................................................................ 1
Situation & Assumptions ..................................................................................... 1
Incident Levels .............................................................................................. 3
Mission ............................................................................................................... 4
Execution ........................................................................................................... 4
Concept of Operations .................................................................................. 4
Presidential Responsibility ............................................................................ 4
Incident Commander Responsibility .............................................................. 4
Response Priorities ....................................................................................... 4
General Responsibilities ............................................................................... 5
Phases of Emergency Management ............................................................. 5
College Emergency Operations .................................................................... 6
Tasks ............................................................................................................ 6
Command, Control & Communications ............................................................... 8
Campus Emergency Command Structure ..................................................... 8
Incident Command System (ICS) ............................................................ 8
ii
January 2009
The Unified Command (UC) .................................................................. 10
Emergency Operations ............................................................................... 11
Line of Authority .................................................................................... 11
Emergency Staff (SCC) ......................................................................... 12
Presidential Responsibilities .................................................................. 12
Incident Commander Authority .............................................................. 13
Emergency Operations Center (SCC) ................................................... 13
SRPMIC Command Vehicle .................................................................. 14
Implementation of the Emergency Operations Plan .............................. 14
Communications ......................................................................................... 15
Administration & Logistics ................................................................................. 17
Plan Development, Modification & Training ................................................. 17
Presidential Responsibilities ................................................................. 17
Emergency Operations Planning Committee ......................................... 17
Tasks .................................................................................................... 19
Preparations and Special Training ........................................................ 20
Emergency Staff Members’ Responsibilities ......................................... 22
Annex A – Building Emergency Response Plan .............................. 24
Introduction ...................................................................................................... 24
Situation & Assumptions ................................................................................... 24
Presidential Responsibility .......................................................................... 25
Mission ............................................................................................................. 26
Execution ......................................................................................................... 26
Concept of Operation .................................................................................. 26
Response Priorities ............................................................................... 27
Tasks .......................................................................................................... 27
Department Responsibilities ................................................................. 28
Assistance to the Disabled .................................................................... 28
Student, Faculty & Staff briefings .......................................................... 29
Assembly Areas .................................................................................... 30
Command, Control & Communications ............................................................. 31
Appendix 1 – Emergency Actions Guide .............................................35
What to Know First ..................................................................................... 38
Biological Incident ....................................................................................... 39
iii
January 2009
Bomb Threat ............................................................................................... 41
Building Evacuation ..................................................................................... 45
Civil Unrest ................................................................................................. 46
Court Order ................................................................................................. 47
Explosion .................................................................................................... 48
Fire ............................................................................................................. 50
Firearms ..................................................................................................... 52
Gas Leak .................................................................................................... 53
Hazardous Materials ................................................................................... 54
Injuries & Medical Emergencies .................................................................. 55
Lockdown/Hostage/Shooting ...................................................................... 59
Media Contact ............................................................................................ 60
Natural Disasters ........................................................................................ 61
Power Outage ............................................................................................. 67
Reverse Evacuation/Sheltering/Radiation Hazard ....................................... 68
Suspicious Package ................................................................................... 70
Suspicious Person ...................................................................................... 71
Workplace Violence .................................................................................... 72
Appendix 2 – Faculty/Staff Responsibilities ........................................74
What to Know First ...................................................................................... 76
Bomb Threat ................................................................................................ 78
Building Evacuation .................................................................................... 80
Fire ............................................................................................................. 82
Lockdown/Hostage/Shooting ...................................................................... 83
Annex B – Building Coordinators ......................................................85
Introduction ...................................................................................................... 85
Situation & Assumptions ................................................................................... 85
Mission ............................................................................................................. 86
Execution ......................................................................................................... 87
Concept of Operation .................................................................................. 87
Response Priorities ..................................................................................... 87
Tasks .......................................................................................................... 88
Departments ......................................................................................... 88
Building Coordinators ............................................................................ 89
iv
January 2009
Command, Control & Communications .............................................................. 91
Campus Emergency Command Structure .................................................... 91
Communications .......................................................................................... 92
Annex C – Emergency Response Team ............................................94
Introduction ....................................................................................................... 94
Situation & Assumptions ................................................................................... 94
Mission ............................................................................................................. 95
Execution ......................................................................................................... 95
Concept of Operations ................................................................................. 95
Response Priorities ................................................................................ 96
Team Organization & Functions................................................................... 96
Department Tasks ...................................................................................... 99
Team Training .......................................................................................... 102
Command, Control & Communications ............................................................ 104
Campus Emergency Command Structure ................................................. 104
Communications ....................................................................................... 105
Annex D – The Incident Command System ....................................108
Introduction .................................................................................................... 108
Situation & Assumptions ................................................................................. 108
Mission ........................................................................................................... 109
Execution ....................................................................................................... 109
Concept of Operations .............................................................................. 109
Response Priorities ............................................................................. 109
Tasks ........................................................................................................ 110
Presidential Responsibility .................................................................. 111
Command, Control & Communications ........................................................... 112
Campus Emergency Command Structure ....................................................... 112
Incident Command System (ICS) .............................................................. 112
Unified Command (UC) ............................................................................. 113
Communications ....................................................................................... 115
Appendix 1 – ICS Position Information...............................................117
Introduction ..................................................................................................... 117
Situation & Assumptions .................................................................................. 117
v
January 2009
Mission ............................................................................................................ 118
Execution ........................................................................................................ 118
Concept of Operations ............................................................................... 118
Assumption of Incident Command ............................................................. 119
Tasks ......................................................................................................... 120
Command, Control & Communications ............................................................ 121
Incident Command System Structure......................................................... 122
The Command Staff ............................................................................. 123
The General Staff................................................................................. 124
Operational Elements .......................................................................... 125
Communications ....................................................................................... 127
Tabs A - H: Command & Staff Position Information .........................130
A – Incident Commander ........................................................................... 130
B – Public Information ................................................................................ 133
C – Safety Officer ...................................................................................... 136
D – Liaison Officer ..................................................................................... 138
E – Operations Section .............................................................................. 140
F – Planning Section.................................................................................. 143
G – Logistics Section ................................................................................. 145
H – Finance & Admin Section .................................................................... 148
Annex E – Crisis Communications Plan (to be developed) ..................150
Annex F – Crisis Counseling Plan (to be developed) ...........................151
Annex G – Continuity of Operations Plan (to be developed) ...............152
Annex H – Point of Distribution Plan (to be developed) .......................153
Annex I – Off-Campus College Emergencies (to be developed) .........154
Annex J – Telephone Numbers & Forms (to be developed) ................155
Annex K – Campus Maps (to be developed) .........................................156
Index .....................................................................................................157
vi
January 2009
List of Figures
Page
Figure 1 – Incident Command System (overview) ............................................... 9
Figure 2 – Unified Command Structure (overview) ............................................ 10
Figure 3 – Incident Command System (review) ............................................... 112
Figure 4 – Unified Command Structure (review) .............................................. 113
Figure 5 – Incident Command System (added information) ............................. 122
Figure 6 – Incident Command System Command Staff ................................... 123
Figure 7 – Incident Command System General Staff ....................................... 124
Figure 8 – Incident Command System (full view) ............................................. 125
vii
January 2009
Acronyms
ADHS ....................Arizona Department of Health Services
AED ......................Automated External Defibrillator
ARS ......................Arizona Revised Statutes
CPR ......................Cardio-Pulmonary Resuscitation
EOC ......................Emergency Operations Center
EOP ......................Emergency Operations Plan
F&A.......................Finance & Administration
FEMA ....................Federal Emergency Management Agency
FMLA ....................Family Medical Leave Act
HAZMAT ...............Hazardous Materials
HSPD ....................Homeland Security Presidential Directive
IC ..........................Incident Commander
ICS ........................Incident Command System
IS ..........................Independent Study
LED .......................Light Emitting Diode
LNO ......................Liaison Officer
LogSec .................Logistics Section
MCCCD .................Maricopa County Community College District
N/A ........................Not Applicable
NE .........................NorthEast
NIMS .....................National Incident Management System
OPR ......................Office of Public Relations
OpSec ...................Operations Section
PA .........................Public Affairs
PASS ....................Pull – Aim – Stand – Sweep
PIO ........................Public Information Officer
PlanSec ................Planning Section
SCC ......................Scottsdale Community College
SO .........................Safety Officer
SRPMIC ................Salt River Pima-Maricopa Indian Community
UC .........................Unified Command
UNK ......................Unknown
viii
January 2009
Distribution List (under development)
Maricopa Community College District (2)
Director of College Safety
President, Scottsdale Community College (2)
Vice President for Administration (1)
Scottsdale Community College
Vice President for Student Affairs (1)
Scottsdale Community College
Vice President for Academic Affairs (1)
Scottsdale Community College
Director of Operations and Maintenance (1)
Scottsdale Community College
Director of Institutional Advancement (1)
Scottsdale Community College
Director of College Safety (2)
Scottsdale Community College
Emergency Manager (1)
Salt River Pima-Maricopa Indian Community
ix
January 2009
INTRODUCTION
An emergency occurs when conditions threaten the safety of College members or
place property at risk of loss. These conditions, many of which might occur without
warning, may involve natural or man-made causes and could be beyond the
immediate capability of College or outside agencies to control. Under these
circumstances, the Institution may need to respond to situations on its own and
possibly without external assistance for an indefinite period.
Regardless of the size, duration or cause of an emergency, College efforts are
directed foremost to preserving life, minimizing injuries and reducing the risk of
property loss in that order. To be successful in these efforts, the campus will need to
be well prepared and well managed when the need arises. This Emergency
Operations Plan is designed to accomplish just that – to prepare the community to
respond to a wide range of emergencies that cannot be predicted or prevented, and to
manage the emergency response competently and effectively.
APPROVAL STATEMENT
This Emergency Response Plan for Scottsdale Community College is effective when
published. It has been reviewed and found to comply with the Arizona School
Emergency Response Plan, minimum and/or recommended requirements.
_________________________________
President
Date
Scottsdale Community College
_________________________________
Vice President
Date
Student Affairs
Scottsdale Community College
_________________________________
Salt River Pima-Maricopa
Date
Indian Community
Emergency Manager
_________________________________
Maricopa Community
Date
Colleges
District Director, Campus Security
x
January 2009
VISION
Each report of school violence, man-made crisis or natural disaster renews interest in
emergency preparedness and raises questions regarding the ability of educational
institutions to respond to situations that affect the safety of the community. Three
lessons can be drawn from the collective experiences of schools confronted by an
emergency. They are: 1) The need to be prepared for the unexpected; 2) A school (or
college) should expect eventually to experience a serious emergency; and 3) The
necessity to refrain from returning to a business-as-usual routine after the initial
attention to a crisis has passed.
As experts contemplate how best to react to various types of emergencies – and seek
a way to protect the community as much as possible – the preponderance of efforts at
Scottsdale Community College has been directed toward the preparation of this
Emergency Operations Plan that reflects the vision of the entire community college
District. Although the time of occurrence and the exact nature of an emergency are
unpredictable, this plan is intended to prepare the community in advance and guide its
response during a crisis.
The provisions contained in this Plan conform in particular to the College’s vision for
the campus, that is, to:
1. Prepare and train the community to respond to emergencies in ways that can
mitigate the effects of a crisis and preserve the safety and well-being of its
members.
2. Maintain a state-of-the-art, well-trained and skillfully-managed response capability.
3. Enable the College to recover from an emergency efficiently and to resume normal
operations as promptly as possible.
4. Coalesce the College community and integrate its efforts with those of the Salt
River Pima-Maricopa Indian Community which assumes primary responsibility to
respond to emergencies that occur on its lands.
MISSION STATEMENT
TO GUIDE
PLAN DEVELOPMENT
For purposes of emergency planning and preparations, the College is a complex
organization. In addition to a diverse population – classified into groups of students,
faculty, staff and visitors with schedules that can vary widely during a normal week –
many members of the community are not always available, either as individuals or in
groups, for sufficient periods that facilitate emergency training and practice drills.
Added to this mixture of characteristics is the fact that the tasks of emergency
preparedness are not closely aligned with the predominant educational purpose of the
Institution.
For these reasons, the tasking to develop this Plan also included the mission to
recognize the special character of the campus. In addition, the mission statement
xi
January 2009
included the obligation to outline steps that would enable the College to protect lives
and limit damage to property during an emergency. To fulfill the mission, this Plan
conforms to Federal and local emergency best management practices proven during
30+ years of crisis experience by a wide range of responders. It also addresses the
following:
1. The emergency response capabilities of College units, and the knowledge, skills
and abilities of its staff.
2. The close support of the Indian Community and its watchful oversight of all campus
incidents.
3. Duties and responsibilities of students, faculty and key staff before, and during, an
emergency.
4. A guide to appropriate actions during specific emergencies.
5. A listing of administrative requirements related to Plan review, revisions and
distribution; continuous training of all portions of the document; and specialized
training of key College employees.
xii
January 2009
THE INCIDENT COMMAND SYSTEM:
AN OVERVIEW
Scottsdale Community College will employ the Incident Command System (ICS) to
manage all campus emergencies. Initially formed in the 1970s following a series of
catastrophic fires in California, the ICS provides a cohesive and flexible organizational
structure designed, in part, to:
1. Meet the management needs of incidents of any type or size.
2. Facilitate the amalgamation of personnel from different agencies.
3. Coordinate logistic and administrative support to operational staff.
Tested repeatedly during more than 30+ years of emergency and nonemergency
applications at all levels of government and the private sector, the system has proven
itself as a corrective to the single most crucial problem common to the emergency
responses in the early 1970s – inadequate management. Now the standard for
emergency management throughout the Nation, the interdisciplinary and
organizationally flexible structure of the Incident Command System corrects previous
shortcomings related to the:
1. Lack of accountability due to unclear chains of command and supervision.
2. Poor communication associated with conflicting terminology and the inefficient
uses of systems.
3. Lack of a systematic planning process.
4. Inability to integrate interagency requirements into the management structure.
5. Absence of a common, flexible structure to manage diverse agencies and delegate
responsibilities.
The Incident Command System to be employed by the College will integrate
emergency responders into a structure unhindered by organizational boundaries. In
addition to simplifying the integration of Institutional efforts and those of outside
agencies, the ICS incorporates five major functional components to ensure effective
incident planning and management. They are: 1) Command; 2) Operations; 3)
Planning; 4) Logistics; and 5) Finance and Administration. The command function is
headed by the Incident Commander who is assisted by three command staff sections:
Public Information, Liaison and Safety. Operations, planning, logistics, and finance
and administration (2 thru 5) are designated as general staff.
A detailed description of the Incident Command System, its organization, staffing, and
position functions and responsibilities can be found elsewhere in this Emergency
Operations Plan.
xiii
January 2009
Scottsdale Community College
BASIC EMERGENCY OPERATIONS
PLAN
This Plan is effective for implementation on order or when an emergency is
declared by the College or the Salt River Pima-Maricopa Indian Community.
I. INTRODUCTION.
Purposes.
1. To provide the framework for an organized and coordinated response to
an emergency by the Scottsdale Community College (SCC) and the Salt
River Pima-Maricopa Indian Community (SRPMIC).
2. To outline actions to be accomplished in the event, or threat, of serious
incidents that jeopardize the safety and security of the College
community.
3. To direct SCC departments, effective immediately, to complete internal
operations plans and preparations and, upon order, to execute
emergency tasks that will minimize risks to life and, to the extent
possible, preserve State property.
II. SITUATION AND ASSUMPTIONS.
A. Situation.
1. There exists the possibility of either an emergency on campus, on Tribal
lands, or as a result of an event elsewhere within the State. As a result,
the need may arise to mobilize College resources, with or without the
assistance of the SRPMIC, and respond to the situation.
2. As a sovereign Community, the SRPMIC has primary responsibility for
emergency response to situations that occur within its borders.
Accordingly, Tribal leaders recognize their obligations both to their
people and to the College and will commit all available resources to save
lives, minimize injuries and limit damage to property and the
environment.
3. Conditions that might require an emergency response could result from
fire, storm, flooding, air or ground accidents, terrorism, explosion,
hazardous materials incidents, civil unrest, earthquakes or other
1
January 2009
occurrences that threaten the safety of the College community. Further,
emergency conditions might occur singularly or in combination.
4. This Plan reflects the special relationship that exists between the College
and its host, the Salt River Pima-Maricopa Indian Community. As a
resident on Tribal lands, the College receives special support from its
host that includes police, fire and paramedic first responder services and
in the process cooperates with the SRPMIC in its sovereign right of self
government.
5. This Plan:
a. Has been developed to include comprehensive provisions related to
preparations, procedures, training and post-drill debriefing sessions
that are essential to the safety and well-being of community
members.
b. Is coordinate with, and supported by, the Salt River Pima-Maricopa
Indian Community Emergency Operations Plan.
c. Complies with Federal and State requirements.
d. Supports the National Response Framework.
e. Follows the guidelines of the National Incident Command System and
the structure of a Unified Command.
f. Has been developed to facilitate coordination and integration of
assistance from all available sources.
g. Reflects the following special factors:
1) The sovereignty of the Salt River Pima- Maricopa Indian
Community and the tenant status of the College on Indian land.
2) Police, fire or other units of the Indian Community routinely
respond or standby during campus incidents even though there
may be no immediate necessity for outside assistance.
3) An immediate response of SRPMIC units may be initiated either at
the request of the College or at the discretion of the Indian
Community.
4) District involvement in a direct response to a campus emergency
will be coordinated with the Indian Community and integrated into
the scheme of College or Unified Command actions.
5) In the event a disaster expands beyond the combined capabilities
of the SRPMIC and the College, the Indian Community will initiate
a request for agency support from other political jurisdictions.
2
January 2009
6. Incident Levels.
Emergencies on campus are categorized briefly as follows:
a. Level 1(Green).
operations.
Minor incident handled within normal department
1) Isolated to one area of campus.
2) Resolved within approximately one hour but does not exceed one
shift.
b. Level 2 (Yellow).
operations.
Incident causes damage and/or interruption to
1) Assistance is required.
2) Involves larger area of campus but does not exceed 50% of the
College.
3) Resolved within 3-24 hours.
c. Level 3 (Orange). Incident causes damage and/’or interruption to a
majority of operations.
1) Involves more than 50% of campus.
2) Creates a major disruption to campus services.
3) Resolved within 12-72 hours.
d. Level 4 (Red). College-wide or larger disaster.
1) Involves entire campus.
2) Resolved within 3 days to multiple years.
3) May require up to 5 years to complete recovery operations.
B. Assumptions.
1. Disasters may occur at any time, with little warning and during periods of
reduced levels of supervision.
2. The nature of some disasters may tax resources to the extent that the
SRPMIC and/or outside agencies may not be able to respond
immediately to meet all needs of the College.
3. The College will allocate sufficient resources and efforts on a continuing
basis to maintain the readiness of the Institution to respond to an
emergency.
3
January 2009
4. Although assistance from outside the Indian community might be
available in most large-scale disasters, the extent and expediency of
response will be dependent largely on the availability of resources not
already committed.
5. Preparations are to be predicated on the fact that the length of delay in
receipt of outside assistance is indeterminate and may require the
Institution to conduct short-term operations independently and possibly
to sustain itself for periods from hours to possibly days.
6. College departments or divisions plan in detail and practice the plan
independently or jointly with College Safety, the SRPMIC and/or other
agencies.
7. All community members can review the complete College Emergency
Operations Plan on line and print a hard copy if desired. See
www.scottsdalecc.edu/faculty_and_staff/safety.
III. MISSION.
A. To preserve life and minimize injury, and prevent loss or damage of
property.
B. To respond promptly and effectively to conditions that have a significant
impact on the safety of the College campus and its members.
C. To establish a basis for expeditious recovery from an emergency or disaster.
IV. EXECUTION.
A. Concept of Operations.
1. The College President has the overall responsibility for Institutional
responses to a campus emergency.
2. The Director of the Department of College Safety, acting in the capacity
of Incident Commander, directs the actions of College departments that
respond directly to an emergency.
3. The priorities of a College response to an emergency are directed to
those conditions that:
a. Threaten the life and safety of community members.
b. Require special efforts to contain the emergency in order to avoid an
escalation of the dangers to life or further destruction of property.
c. Might result in the loss or damage of College or personal property.
4
January 2009
d. Can be addressed early, following successful response to the
situation, in order to facilitate an expeditious recovery from the
emergency and return to normal College functions.
4. The normal daily functions and individual work schedules of the College
may be expanded or curtailed at the discretion of the President as
needed to accomplish the missions of this Plan.
5. The SRPMIC or any of its subdivisions may exercise jurisdictional
discretion and chose to become involved in a condition that, at first, may
have been judged by the College to be a limited emergency. College
units involved in the emergency response will cooperate fully with Tribal
authorities. If conditions persist or intensify, the SRPMIC President may
request outside assistance.
6. The College will take necessary actions to control a limited emergency
occurring on campus. To eliminate confusion and maximize the
effectiveness of responses, all actions will conform to the provisions of
this Plan and its Annexes.
7. In all emergency situations, fire and/or police agencies will be in
command of the emergency event and the designated emergency
responder will be the Incident Commander. As a result, the ranking
SRPMIC police or fire supervisor will exercise the authority to manage
the tactical response to a campus emergency.
B. Phases of Emergency Management.
1. Mitigation:
Activities designed to prevent emergencies, reduce
vulnerability to hazards, or lessen the severity of an adverse impact on
the College community. These could include, in part: Inspections, risk
and probability analysis, education, preventive maintenance, rules
compliance and enforcement.
2. Planning: Plans, policies or activities that are implemented prior to an
emergency that enhance readiness and improve responses to
emergency conditions. Examples are: Updated, written plans; training;
post-exercise debriefs; College or department drills of limited or
extensive scope; and joint agency exercises.
3. Response: Organizational reactions to an emergency intended to save
lives and minimize damage to property. Related functions include, in
part, issuance of warnings, limiting access to or exit from facilities,
evacuation of buildings, activation of the College Emergency Operations
Center, and other activities required to respond to the exigencies of an
emergency.
4. Recovery: Short- and long-term activities needed to meet personal
security needs; restore vital services to pre-emergency levels; resume
5
January 2009
routine campus functions; repair, renovate or improve buildings and
equipment; marshal resources to assist College members seriously
affected by the emergency; review lessons learned; identify ways to
avoid recurrences of problems; and implement actions to improve
preparedness.
C. College Emergency Operations.
1. The organization of the College to conduct emergency operations
consists of those departments identified in this Plan under the direction
of the campus Incident Commander or a Unified Command structure.
2. The following departments are considered primary Institutional
respondents to emergencies:
Department of College Safety,
Maintenance and Operations, Information Technology and Institutional
Advancement.
3. College departments or divisions not designated as primary respondents
to an emergency are considered available on call if needed and, when
summoned, will act under the direction of the Incident Commander or a
Unified Command.
4. The College will include in its plans the formation of an Emergency
Response Team for deployment on campus to assist members of the
community and to support the efforts of emergency first responders.
Employed under the command of the campus Incident Commander or a
Unified Command, the Team will be composed of permanent employees
with knowledge and skills that are needed for successful emergency
management in either the initial or follow-on stages of an incident.
5. All permanent College employees are considered available for
emergency operations. In modifying work schedules, however, efforts
will be made to balance the welfare of family members with the nature of
the emergency.
D. Tasks.
1. College departments and members of the campus community are to
respond to emergencies as outlined in this Plan.
2. Departments that are emergency-oriented by virtue of organization
and/or equipment will be involved or on stand-by prior to and during all
emergencies. (The departments considered emergency-oriented are:
College Safety, Maintenance and Operations, and Information
Technology.)
3. College departments not classified as emergency-oriented may be
tasked to:
6
January 2009
a. Perform duties outside current responsibilities but within job skill
levels and equipment availability.
b. Provide individual knowledge and expertise.
c. Assist with specific administrative or logistic support.
4. College departments shall:
a. Prepare a department plan to implement procedures outlined in this
EOP, and to incorporate other elements specific to the capabilities
and needs of the department.
b. Prepare to assist community members as needed to communicate in
English.
c. Conduct a bi-annual review of the department plan.
d. Participate in exercises to confirm readiness.
e. Encourage all community members to recommend improvements to
the Plan.
f. Recommend improvements to the Plan from the perspective of the
department.
g. Report to the Director, College Safety the names and contact
information of faculty or staff who have attended off-site, non-College
seminars or training related to emergency preparedness or response.
h. Plan to restore vital services as soon as possible.
i.
Report all extraordinary costs of operations directly attributable to an
emergency response to the SCC Vice President for Administration.
j.
Plan for the continuity of operations after an emergency has reached
the recovery stage. See Annex G, College Continuity of Operations
Plan (under development).
5. Each department exercising primary use of a building shall:
a. Recruit individuals to serve as building coordinators to assist
occupants in responding to an emergency situation.
b. Identify additional personnel to act as coordinators in order to have
ideally at least two individuals available during normal operational
hours of each building throughout the week.
When departments share building activities, tenant units are to
combine efforts to meet the need for building coordinators.
7
January 2009
c. Notify the College Safety Department of the names, office telephone
numbers, email addresses and assigned buildings of those identified
as coordinators, and update the information as changes occur. When
funding becomes available, College-owned cell phones will be issued
to coordinators in order to provide a means of communication through
the SCC “Rave Alert” text messaging system.
d. Cooperate with the College Safety Department in scheduling initial
and refresher training, and post-exercise debriefing sessions of all
staff or faculty designated as building coordinators.
6. The Director of College Safety shall organize and train an Emergency
Response Team (ERT) for early deployment to an incident in an effort to
supplement the efforts of building occupants and, in a secondary role,
support first responders to the emergency. Early response by a unit with
the organizational framework, designated leadership, preparatory
training and/or specialized equipment will contribute to the goal of
mitigating the initial effects of the situation.
E. Annex A, Building Emergency Response Plan contains:
a. A description
coordinators.
of
the
duties and
responsibilities of
building
b. An Emergency Actions Guide that provides useful information and
outlines appropriate actions for all personnel to take during specific
emergencies.
V. COMMAND, CONTROL AND COMMUNICATIONS.
A. Campus Emergency Command Structure.
1. The command structure will vary depending on the nature of the
emergency and the organizations involved.
2. Limited emergencies within the response capabilities of the College, but
without the active involvement of the SRPMIC or other outside agencies,
normally will be handled:
a. Within the framework of an Incident Command System with a single
person – the Director of College Safety, acting as Incident
Commander – coordinating and directing the overall College
response.
b. In accordance with applicable provisions of this Plan.
c. Without opening the Emergency Operations Center.
d. As a functional responsibility assigned to College departments.
8
January 2009
3. An Incident Command System (ICS) is an on-scene management
concept that integrates emergency responders into a structure
unrestricted by organizational boundaries. Figure 1, below, illustrates
the ICS with the involvement of one organization or agency.
Figure 1 – Incident Command System Structure
See Appendix 1, Annex D for duties associated with the major functions.
4. The Incident Command System illustrated in Figure 1, above:
a. Will involve direct response only by the College community.
b. May expand or contract functions or assigned representatives to
meet the circumstances of the emergency.
c. Will always involve the incident command function (the Incident
Commander at a minimum) during each campus emergency, and
additionally may include staffing of other positions such as Public
Affairs or Safety.
d. Is not likely to involve all functions depicted.
5. The Incident Commander during a campus emergency not involving
other agencies will be the Director of College Safety who may:
a. Be located on the site of the emergency or in the Department
dispatch center.
b. Assign Safety Department staff to accomplish specific activities.
c. Fulfill some functions personally especially in instances of limited
duration or scope.
9
January 2009
d. Request representatives from the Emergency Staff for assistance to
fulfill needed functions such as Public Affairs or Safety.
6. During incidents involving direct action by the SRPMIC, such as police,
fire, HAZMAT, or other emergency services, Tribal responders will
exercise on-scene authority when the preponderance of responsibility
relates to rescue, treatment and transportation of the injured, fire
suppression, HAZMAT remediation, law enforcement, traffic
management and police investigations functions. College units, as
appropriate, will fulfill a secondary responsibility to support the SRPMIC.
7. A response to a limited or major emergency involving the SRPMIC or
other outside entities will be coordinated and directed by a Unified
Command (UC) that:
a. Is staffed with representatives of all major organizations involved.
b. Includes as a liaison a College representative empowered to make
executive level decisions for the Institution when faced with
emergency conditions that require quick action without lengthy
discussion.
c. Includes integration of District resources participating in the response.
8. A Unified Command (UC) is an expanded model of the Incident
Command System (ICS) portrayed in Figure 1, above. Figure 2, below,
integrates the representatives of more than one agency and portrays the
major functions of a typical Unified Command structure.
10
January 2009
Figure 2 – Unified Command Structure
See Appendix1, Annex D for duties associated with major functions.
9. The UC provides a command structure, formed after first responders
arrive on scene, to:
a. Exercise decision authority in order to resolve the emergency.
b. Manage overall response activities.
c. Order and release resources.
10. The Unified Command:
a. Is formed when the SRPMIC or other outside agencies become
involved in a campus emergency response.
b. Conveys to the agency with primary jurisdiction the authority to make
final decisions.
c. Incorporates the capabilities of the College into the mix of resources
provided by other agencies.
d. Features a combination of representatives and functions that may
change as an emergency incident changes.
11. When the SRPMIC is involved, a representative of the Tribal government
or one of its units will exercise authority to assign missions directly to
College departments involved in responding to an emergency. However,
supervision of internal activities within each College element will be
provided by department supervisors.
12. Every organization on the scene contributing to the response is
integrated into the command structure either by liaison or personal
representative.
B. Emergency Operations.
1. Line of Authority.
During periods of an emergency, the following SCC administrators, in
order, have the authority to make binding decisions or commit resources
of the College:
a. The President.
b. Vice President for Administrative Services.
c. Vice President for Student Services.
11
January 2009
d. Director of College Safety (when acting in the capacity of Incident
Commander).
2. Emergency Staff.
a. The College Emergency Staff will convene in the campus Emergency
Operations Center at the direction of either of those listed in the Line
of Authority. The SCC Emergency Staff is comprised of the following
three groups:
1) Administrative Council:
President, Vice President of
Administrative Services, Vice President of Student Services, Vice
President of Academic Affairs, Vice President of Occupational
Education, Dean of Enrollment Services, Associate Dean of
Student Services, and Dean of Instructional Technology.
2) Command Staff:
Administrative Council members
representatives, Director of College Safety, Director
Maintenance and Operations, and Public Affairs.
or
of
3) College Emergency Services Group: Vice President for
Administrative Services, Director of College Safety and others
needed to respond directly to the emergency.
b. The functions of the SCC Emergency Staff are as follows:
1) Administrative Council: Monitor developments related to the
emergency and decide issues beyond the purview of the Incident
Commander; formulate policy for the College; develop strategy for
the continuation of Institutional operations following emergency
mitigation.
2) Command Staff: Function as the primary management team in
the College emergency response effort; participate individually as
needed to manage the emergency within the Incident Command
System; assign other manager/supervisors as needed to keep
pace with developments in emergency situation.
3) Emergency Services Group: Assign College elements as needed
to accomplish the tactical objectives of the Incident Command
System – operations, safety, logistics, finance and administration
– and to act as primary respondents directly involved in
emergency actions.
c. Members of the College Emergency Staff, functioning as part of the
campus Emergency Operations Center within the structure of a
Unified Command, shall:
1) Work in tandem with an SRPMIC counterpart if one is available.
12
January 2009
2) Provide support to Tribal response units as needed.
3) Coordinate with other College units and supervise the activities of
campus elements under the direct control of the Emergency Staff
member.
3. Roles and Responsibilities.
a. The College President (or designee) shall:
1) Authorize and declare a College state of emergency.
2) Designate an Incident Commander in writing and delegate the
authority necessary to accomplish the responsibilities of the
position.
3) Notify the District Chancellor of the emergency.
4) Maintain by way of the campus Incident Commander:
a) A Unified Command involving outside agencies.
b) Liaison between College responders and other agencies.
5) Authorize:
a) Cancellation, rescheduling or resumption of classes.
b) Indefinite closure of buildings or evacuation of entire College.
c) Deviations from customary day-to-day College operations.
d) Major public information releases or press releases.
6) Declare and downgrade or rescind the level of response.
b. The Incident Commander will have the authority to:
1) Provide for life safety, incident containment and property
protection.
2) Open the Incident Command post and the Emergency Operations
Center, and activate Incident Command System protocols.
3) Assume command of emergency response by the campus
community.
4) Participate in a Unified Command with outside agencies.
5) Direct activities of College departments as related to the
emergency response.
13
January 2009
6) Direct a building evacuation, reverse evacuation, lockdown,
shelter in place or other action in order to protect the community
under the circumstances of the emergency.
7) Provide information regarding the status of emergency operations
as appropriate to the District Director of College Safety.
4. College Emergency Operations Center (EOC).
a. The primary location of the EOC will be AD, Room 109.
b. The alternate EOC location will be the PE Building, Varsity Training
Room, northwest corner.
c. The remote site location, in the event both the primary and alternate
locations cannot be used, will be the concession stand at the athletic
field.
d. All locations shall be capable of full operation on emergency power,
and shall be equipped with adequate electrical outlets and enhanced
hard-wire telephone capability.
e. The EOC will be opened when:
1) Resources are required that are beyond the capabilities of the
College.
2) A prolonged state of emergency is anticipated.
3) A local or State emergency is declared.
4) It will be advantageous to the College during the emergency
response.
5) Major policy decisions may be required.
6) It is to be included in a test of the Emergency Operations Plan.
5. Deployment of the SRPMIC Police/Fire Command Vehicle.
a. During emergencies when the SRPMIC Police/Fire Command
Vehicle is deployed to the campus, the senior College representative
to the Unified Command physically may be located in the Van while
other Institutional functions or Incident Command System operations
are managed from the campus EOC.
b. The Tribal Command Vehicle is self-sustaining and may be
positioned at any location on campus that is required to accomplish
planned tactical objectives.
14
January 2009
c. Access to the Vehicle will be limited because of the reduced work
space. Communications with the College representative located in
the vehicle generally will need to be by telephone or radio, or face-toface outside the Vehicle.
6. Implementation of the College Emergency Operations Plan and
Operations Center.
a. Prior to implementation of the Emergency Operations Plan and the
opening of the Emergency Operations Center (EOC), College
departments under the control of directors or supervisors will respond
individually to situations.
b. Those listed in the Line of Authority, above, or designated
representatives will:
1) Implement the Emergency Operations Plan (EOP).
2) Open the Emergency Operations Center (EOC).
c. Normally, a decision will be made to implement the EOP and open
the EOC simultaneously, and will be based upon:
1) An assessment of the severity of the situation and its impact on
the safety and security of the campus.
2) The assumption of a worst-case scenario especially when a
situation just begins to unfold, information is fragmentary,
conditions are unclear or the safety of the College community is in
question.
d. When the EOC is opened, members of the Emergency Staff will
relocate to the designated location unless specifically instructed
otherwise.
e. When units of the SRPMIC or outside agencies respond to a campus
emergency, the control of the site and possibly the campus rests with
the Unified Command in which College departments are integrated
into a coordinated emergency response.
f. The College Administrative Council convening for an executive
session normally will meet at a location outside the campus
Emergency Operations Center and will furnish a liaison to the EOC.
C. Communications.
1. Emergency 9-1-1 calls initiated from telephones on campus reach the
SRPMIC central dispatch and provide the most expedient assistance
with police, fire, paramedic, chemical, HAZMAT or other emergency
response.
15
January 2009
2. To contact the Department of College Safety using a campus telephone,
dial 3-6175.
3. Calls that initially reach the Tribal dispatch or the Department of College
Safety, by protocol, generate an automatic notification to the other
agency in order to marshal resources to respond to the need.
4. A “Rave Alert” campus wireless system, established to provide
emergency notifications, is available for one-way communications from
College administrators to members of the campus community who have
opted to receive important text messages via personal cell phones.
The following are authorized to dispatch “Rave Alert” emergency
information:
a. President, Scottsdale Community College (SCC).
b. Vice President of Administrative Services, SCC.
c. Vice President of Occupational Education, SCC.
d. Vice President of Academic Affairs, SCC.
e. Vice President of Student Affairs, SCC.
f. Director, Department of College Safety, SCC.
g. Dean of Instructional Technology.
5. A “Rave Alert” message may be initiated by authorized personnel to
designated administrative groups in order to inform the community or
coordinate the call-up of those involved in the emergency response. In
the event of a “Rave Alert” system outage or the failure to communicate
by other means, a runner shall be used to convey important information.
6. During an emergency, either hard-wire or cell phone systems may
become overloaded to the point of being ineffective or unusable.
Accordingly, College departments are to be prepared to provide runners
as a means to disseminate information essential to a coordinated
emergency response.
7. All radio, telephone and interpersonal communications during an
emergency shall include use of the following:
a. Plain language without the use of code words, acronyms,
abbreviations or slang.
b. Phonetic pronunciation of letters (e.g. alpha, bravo, charlie…).
16
January 2009
c. The 24-hour clock, Mountain Standard Time (e.g. 1000 hours vs
10:00 a.m.; 1400 hours vs 2:00 p.m.; 0230 hours vs 2:30 a.m.).
d. Common language, standard terms and titles, prescribed by ICS
protocol, when referring to organizational components or positions to
the exclusion of customary College terminology.
e. English exclusively in order to avoid confusion and misunderstanding
among community members, especially between emergency
command elements and first responders. In instances when the use
of English alone limits critical intercommunication, plans shall include
provisions for other language skills on staff.
8. Written documents shall:
a. Be typed or printed and contain legible signatures and position titles.
b. Record calendar dates by month…day…year, in order.
c. Include the date and time of day using the 24-hour clock.
d. Reflect “N/A” (not applicable) if no entry applies, or “Unk” (unknown) if
information is not known, as appropriate. In addition, all blanks and
required entries on preprinted forms are to be completed.
e. Define acronyms when first used.
f. Contain a memo for record to document all significant orders,
approvals and disapprovals given verbally.
VI. ADMINISTRATION AND LOGISTICS.
A. The Department of College Safety is the proponent for this plan.
B. SCC plan development, modification and training:
1. The College President shall:
a. Appoint and chair an Emergency Operations Planning Committee.
See membership and functions below.
b. Approve the Emergency Operations Plan (EOP) and all major
revisions.
2. Assumptions are treated as fact for purposes of preparing plans with the
flexibility to adjust to changing conditions. (See Paragraph II.B.)
3. The Director, Department of College Safety shall be responsible to
prepare appropriate portions of the Campus Emergency Operations Plan
17
January 2009
and incorporate changes as appropriate, and to coordinate all provisions
with the SRPMIC.
4. The Emergency Operations Planning Committee shall meet:
a. Periodically as directed by the President.
b. Following a campus emergency that results in the implementation of
the Incident Command System or a Unified Command, and after a
major incident.
c. To review major revisions of the College EOP.
d. At least once each year after an operational test of the College Plan
and for routine updates on important topics pertaining to emergency
preparedness.
5. The Emergency Operations Planning Committee shall:
a. Assure that the Plan, as a living document, is modified to incorporate
advances in concepts and procedures that will enable the College to
prepare for, and respond to, various emergencies that threaten the
safety of the community.
b. Provide planning guidance to the Director of College Safety that
reflects the priorities of the Administration and the legitimate concerns
of the community.
c. Review the substantive revisions of the Plan in draft and approve the
final version before implementation.
d. Assure that lessons learned during College training or as the result
of actual emergency responses on other campuses are incorporated
into the Plan.
e. Verify that the Plan reflects changes in the nature of threats, changes
in College capabilities and vulnerabilities, and changes in funding that
affect emergency preparedness or alter the capability to respond.
f. Receive an after-action report in person or in writing, with handouts,
from District or College faculty and staff who have attended
emergency management or preparedness training off-site.
g. Establish policies and procedures:
1) For a training schedule for special needs College community
members.
2) To assist non-English speaking SCC personnel during an actual
emergency.
18
January 2009
h. Conduct other business that the Committee may consider important
to its purposes.
6. The Emergency Operations Planning Committee shall be composed of
faculty and staff representatives as follows:
a. College President (or Vice President).
b. Vice President for Administration.
c. Director of Facilities (Maintenance and Operations).
d. Director of Information Technology.
e. Director of Institutional Advancement.
f. Director of College Safety.
g. Safety Officer, Department of College Safety.
h. SRPMIC Emergency Manager (if available).
7. The Director, College Safety shall prepare the agenda for EOP
Committee meetings with input from other members of the Committee,
and provide an individual to record the proceedings.
8. During meetings of the EOP Committee, the Director of College Safety
shall be prepared to brief members on the following topics as
appropriate:
a. Major threats to the campus and challenges confronting the College
in responding to those situations.
b. Report of campus emergency training exercises.
c. Proposed changes in the Plan.
d. Evaluation of campus preparedness.
e. Key elements of District plans, directives and funding decisions that
affect College preparedness.
f. SRPMIC interface issues.
g. Impact of present funding of emergency preparedness.
h. Requirements for new funding to include descriptions
justifications, and statements of impact if not funded.
and
9. College departments shall:
19
January 2009
a. Prepare and practice internal emergency response plans with
emphasis on campus emergencies that may occur singularly or in
combination.
b. Assure that all faculty and staff are trained in the basics of the
Emergency Operations Plan.
c. Reassure all members of the community that all training and
preparations are necessary for their safety.
d. Solicit input from all members to improve both the College and
department plans.
e. Publicize the fact that the complete College plan is available on the
SCC website at www.scottsdalecc.edu/faculty_and_staff/safety.
10. Review and operational tests of College and department plans shall be
conducted annually at a minimum.
11. Members of the following departments are required to complete special
preparations and/or training as indicated: (See note below.)
a. College Safety.
Training.
1) All Board-approved personnel: IS 100 (ICS), IS 200 (ICS), IS 700
(ICS), and 800 (NRP).
2) Supervisors, in addition to courses listed in 1), above: IS 300, IS
400, IS 275 (EOC) and 362 (School Emergency Planning).
3) One-year-only or temporary employees: As determined by the
Director based upon the individual’s knowledge, skills and
abilities.
4) All employees:
Emergency response procedures; first-aid;
Emergency Response Team and search-and-rescue training as
deemed necessary by the Director for effective department
emergency operations.
Preparations.
1) Develop and maintain an internal Safety Department emergency
response plan and distribute to the College Administration,
Maintenance and Operations, and the SRPMIC.
2) Conduct practice College Safety Department drills to prepare staff
for actual emergency responses.
20
January 2009
3) Maintain Department emergency response supplies. See _____.
4) Provide other College departments with recommendations related
to the development of internal plans.
5) Participate as Director of College Safety with the Department
Safety Officer on the Emergency Operations Planning Committee.
b. Maintenance and Operations.
Training.
Director and designee: IS 100 (ICS), IS 200 (ICS), IS 700 (ICS) and
800 (NRP).
Preparations.
1) Develop and maintain an internal M&O emergency response plan
that includes shutdown procedures, training schedules and list of
authorized personnel, and distribute the plan to College
Administration and Department of College Safety.
2) Maintain and repair required emergency supplies assigned to the
Department.
3) Participate as a member of the Emergency Operations Planning
Committee.
c. Information Technology.
Preparations.
1) Develop and maintain an internal emergency response plan that
includes proper shut down procedures and distribute the
document to College Administration and Department of College
Safety.
2) Integrate provisions in the internal plan with related elements in
the internal College Safety Plan to satisfy communications
requirements.
3) Participate as a member of the Emergency Operations Planning
Committee.
d. Institutional Advancement.
Preparations.
21
January 2009
1) Develop and maintain an internal emergency response plan that
defines all internal and external constituencies and provides for
timely and consistent messaging to all constituents.
2) Provide assistance and training for College Safety.
3) Prepare a Communications Response Plan to be incorporated
into this Plan.
4) Participate as a member of the Emergency Operations Planning
Committee.
Note: Training requirements for members of the College Emergency
Response Team are outlined in Annex C.
C. Normal College administrative procedures may be relaxed or suspended
during an emergency. The SCC President will make the appropriate
changes to normal procedures based upon the exigency of the emergency
or when Tribal actions might preempt the customary prerogatives of College
authorities.
D. The Salt River Pima-Maricopa Indian Community is empowered to:
1. Govern by proclamation during an emergency:
2. Enact necessary regulations to preserve the peace and order of the
Community.
3. Set aside normal procedures of governing in deference to an emergency
to include:
“…imposition of curfews, ordering the closing of business, restrictions of
public access to public buildings, streets or other public places and
calling upon…law enforcement agencies within the [Tribal] Community to
enforce said authority.” (Extracted from the Salt River Pima-Maricopa
Indian Community Declaration of Local Emergency.)
E. The SCC Vice President for Administrative Services shall:
1. Provide services, trades specialists or technicians and equipment as
needed.
2. Expedite emergency purchases that are needed to respond adequately
to the situation.
3. Be prepared to recruit temporary hires or fund overtime as needed to
increase staff capabilities.
4. Provide financial information to the Emergency Staff, and document the
cost of the emergency.
22
January 2009
5. Be prepared to perform the logistics, and the finance and administrative
functions of the ICS if needed.
F. The SCC Vice President for Student Services shall:
1. Confer with other Emergency Staff members with regard to the status of
academic schedules.
2. Advise the Emergency Operations Planning Committee on laws and
College policy concerning the release of records.
3. Coordinate individual emergency notifications.
4. Dispatch a campus-wide “Rave Alert” message as needed.
5. Provide for counseling and consultation services.
6. Oversee the College Public Information Officer until the function is
incorporated into the ICS command staff at which time all incident
information shall be coordinated with the Incident Commander before
being approved by the Administration for release to the public.
G. College departments, on request, will release available personnel for
temporary reassignment to other campus elements as needed to meet the
higher priority needs of an emergency.
23
January 2009
Scottsdale Community College
EMERGENCY OPERATIONS PLAN
ANNEX A: BUILDING EMERGENCY RESPONSE PLAN
I. INTRODUCTION.
Purposes.
1. To provide guidance to building occupants and individuals responding to
specific emergencies that could occur on the Scottsdale Community
College (SCC) campus.
2. To assure an appropriate and consistent response of building occupants
across the College campus to various incidents that are anticipated to be
the most likely to occur.
3. To include information regarding the likely involvement of the Salt River
Pima-Maricopa Indian Community in virtually all campus incidents.
4. To inform members of the College community of the essential steps
necessary to prepare for, and respond effectively to, an emergency
situation in order to minimize risks to life and, to the extent possible,
preserve State and personal property.
II. SITUATION AND ASSUMPTIONS.
A. Situation.
1. There exists the possibility of either an emergency on campus, on Tribal
lands, or as a result of an event elsewhere within the State. As a result,
the need may arise to mobilize College resources, with or without the
assistance of the SRPMIC, and respond to the situation.
2. As a sovereign Community, the SRPMIC has primary responsibility for
emergency response to situations that occur within its borders.
Accordingly, Tribal leaders recognize their obligations both to their
people and to the College, and will commit all available resources to
save lives, minimize injuries and limit damage to property and the
environment.
3. This Plan recognizes the special relationship that exists between the
College and its host, the Salt River Pima-Maricopa Indian Community.
As a resident on Tribal lands, the College routinely receives dedicated
support from its host that includes police, fire and paramedic services
24
January 2009
and in the process cooperates with the SRPMIC in its sovereign right of
self government.
4. Conditions that might require an emergency response could result from
fire, storm, flooding, air or ground accidents, terrorism, explosion,
hazardous materials incidents, civil unrest, earthquakes or other
occurrences that threaten the safety of the College community. Further,
emergency conditions might occur singularly or in combination.
5. The Scottsdale Community College consists of a full- and part-time mix
of approximately 12,000 students plus a combination of up to 500
permanent and adjunct faculty. A cadre of up to ___ temporary and
permanent staff members complete the description of community
members.
6. As an active academic institution, the College maintains a schedule of
operating hours that can vary considerably within each workday and
week, but could range up to 105 hours per week beginning daily at 7:00
a.m. and ending as late as 10:00 p.m. Although weekend population on
campus might drop dramatically, indoor and outdoor athletic facilities
often are used by up to 500 personnel or more. In addition, intramural
sports, other athletic activities, or high-profile events occur on campus
and periodically create a surge in the normal campus population.
7. Scottsdale Community College, located on 140 acres of Salt River
Pima-Maricopa Indian Community (SRPMIC) reservation land, consists
of 30 buildings of varying size and use. As a resident on Indian land, the
College receives all police, fire, paramedic and HAZMAT services from
the SRPMIC as the first responder whether during normal or emergency
conditions.
8. Improvements to campus security, begun in late 2008, are under way
with the installation of new high-resolution color surveillance cameras
within interior hallways, outside buildings, and in parking lots around the
perimeter of the campus.
Building access is achieved with a
combination of central electronic controls and key access. Many rooms
can be locked from the inside if required. Keys are available for issue to
all responsible personnel.
9. Linked to the emergency 9-1-1 system, new emergency call boxes are
installed on campus malls and in parking lots. Many of the upgraded
units can be used to broadcast verbal alarms, if necessary, with an
audible range of up to ___ feet. Further, when these call boxes are
placed into use, high-resolution cameras located closest to the telephone
automatically pan to the area to record the call.
10. The President of SCC has overall responsibility for development and
implementation of the College Emergency Operations Plan, of which this
Annex is an essential part.
25
January 2009
11. A successful response to an emergency – a situation that jeopardizes
the safety of the campus community – will require the cooperation and
support of members who are informed of proper responses and prepared
to follow guidelines that have proven useful to others in the past.
12. In addition to informed faculty, staff supervisors and employees, building
coordinators are an especially important component of the plan to
respond to a campus emergency.
B. Assumptions.
1. Emergencies may occur at any time, with little warning and during
periods of reduced levels of supervision.
2. An emergency may be limited to a single building or individual, a larger
portion of the College community, or it may involve the entire campus.
3. The College will allocate sufficient resources and efforts on a continuing
basis to maintain the readiness of the Institution to respond to an
emergency.
4. College preparations are to be predicated on the fact that the length of
delay in receipt of outside assistance is indeterminate and may require
the Institution to conduct short-term response operations independently.
5. College departments or divisions plan in detail and practice the plan
independently or jointly with College Safety, the SRPMIC and/or other
agencies.
III. MISSION.
A. To preserve life and minimize injury, and prevent loss or damage of
property.
B. To provide building coordinators and other community members with
information necessary to create within their area of influence the basis for an
effective response to an emergency.
IV. EXECUTION.
A. Concept of Operations.
1. A campus emergency likely will result in a community response that
involves not only emergency professionals but also, in limited instances,
students and other College employees sometimes contributing outside
their normal job functions. In many situations, other agencies such as
SRPMIC police, fire and paramedics also will be on scene either actively
involved or on stand-by.
26
January 2009
2. The priority of actions for building occupants in responding to an
emergency is to:
a. Seek shelter in place, or relocate promptly to an area that offers the
greatest safety from the effects of a situation that threaten the life and
safety of community members.
b. Provide aid and assistance to those who are disabled or who have
been injured.
c. Take reasonable action to contain the emergency in order to avoid an
escalation of the dangers to life or further destruction of property.
3. When confronted with an emergency, the College will respond in
echelon, with those closest to the incident taking the first individual steps.
As the situation develops, the campus administration initiates actions
that are appropriate for the circumstances, followed by other Institutional
departments that are equipped to begin remediation. If the emergency
requires additional resources, the SRPMIC or other outside agencies can
respond to assist in protecting lives and property.
4. Appendix 1 to this Annex, prepared as an Emergency Actions Guide,
provides useful information and outlines steps to be taken by members
of the College community when confronted with specific emergencies.
Information contained in this Guide also is published, in part, as a
separate, single-sheet extract for wide distribution and quick reference.
5. The College initially will fulfill its responsibility to direct and control an
emergency response until:
a. The situation exceeds the capabilities of the College and assistance
is requested, or
b. The SRPMIC exercises its prerogative to intercede in the response.
6. The Director of the Department of College Safety, acting as Incident
Commander, will direct the actions of College departments that respond
directly to an emergency. When outside agencies become directly
involved, a Unified Command will be formed to coordinate all major
organizations without restricting each agency’s efforts to fulfill
jurisdictional responsibilities.
7. College departments will cooperate fully with the Institution’s Incident
Commander or the Unified Command when established.
See Annex D of this Plan for a description of the Incident Command
System (ICS).
27
January 2009
B. Tasks.
1. College departments and members of the campus community are to
respond to emergencies as outlined in the Emergency Operations Plan,
to include its annexes, and as directed by the Incident Commander.
2. College department chairs, supervisors or other responsible individuals
shall:
a. Recruit for each building volunteers to serve as building coordinators
to assist building occupants during an emergency response.
b. Inform building coordinators of the locations of other staff members
who are First-Aid/CPR qualified and AED trained.
c. Coalesce the efforts of all individuals to assure a safe and temperate
response to each emergency.
d. Be familiar with Annex B, Building Coordinators.
e. Assure that all faculty and staff are briefed on this Plan and are
prepared to contribute to an effective community response to a
campus emergency.
f. Identify:
1) Staff members who are First-Aid/CPR qualified, and those who
are trained to use the automated external defibrillator (AED).
2) Staff and students at the start of each semester who are disabled
and may require assistance during an emergency and inform
building coordinators of their locations.
3) Changes in the status of disabled community members whose
location or personal needs may have changed since the previous
inventory.
g. Establish “buddy teams” to assist those who are disabled as follows:
1) Form a 2-person volunteer team, if possible, that would be
accessible to, or located near, each individual to be assisted.
2) Assure that teams know the specific needs of those to be
assisted.
3) Enlist the disabled person’s participation in the training of “buddy
teams.”
4) Establish one buddy team for each disabled person if the
individual agrees. If the person declines an offer of preplanned
28
January 2009
assistance, the faculty member, supervisor or building
coordinators should monitor the location and confirm the welfare
of the individual during an emergency.
5) Conduct at the start of each semester an accounting of disabled
members of the community to assure that no one is overlooked in
the plan to assign buddy teams and provide assistance.
h. Assure steps are taken to:
1) Brief students on this plan at the start of each semester.
2) Review in detail with new faculty and staff the key elements of this
plan (Annex A, to include Appendices 1 and 2).
3) Inform faculty, staff and students that the complete College
Emergency Operations Plan is available for review or printing on
line at: www.scottsdalecc.edu/faculty_and_staff/safety.
4) Inform the Department of College Safety of the names and
contact information (office telephone and email) of building
coordinators.
5) Schedule with College Safety training and orientation for new
building coordinators or others who have been assigned a specific
role in an emergency response.
6) Release personnel to attend debriefing sessions following practice
drills or actual emergency responses in order to identify lessons
learned.
7) Provide to College Safety the current names and contact
information of key responsible individuals who should be notified
of an incident after normal business hours.
8) Participate in a practice drill at least once each year whether
scheduled as a department initiative or by the Department of
College Safety.
9) Maintain a copy of the single-sheet Quick-Reference Guide in
each office, classroom, laboratory, auditorium, meeting room and
work area and ensure that regular occupants of the area are
aware of its location. (See College Safety for a copy of the onepage guide.)
10) Assign to visiting groups an escort who is familiar with emergency
response procedures as detailed in this Annex.
11) Assure that professors, supervisors and lead personnel are
familiar with procedures contained in Appendices 1 and 2 to this
29
January 2009
Annex and, during an emergency, give appropriate directions to
individuals, account for each person and report their status
through the chain of command to College Safety.
i.
Require for students on the first day of each class, each semester, a
briefing on the following minimum information:
1) General:
a) Student health insurance number.
b) Closest exit(s) to clear the building.
c) Primary and, if available, secondary building evacuation
routes.
d) Interior building safe places.
e) Location of fire alarm pull stations, fire extinguishers, AED and
first-aid kits, and the single-sheet Emergency Response Quick
Reference Guide.
f) Outside assembly areas for the building in which the class is
being taught.
Assure that all students understand that
because of the closely-spaced buildings in some parts of the
campus, outside assembly areas will be designated only at the
time of building evacuation in order to:
1 Direct personnel to a location that offers the safest refuge
from risk based upon conditions that exist at that time.
2
Avoid a conflict with emergency responders and their
equipment staging.
3 Reduce the possibility of over-crowding an area already in
use by another group.
4 Follow promptly and precisely any evacuation instructions
that may have been given at the time of need to evacuate.
g) Other topics as deemed necessary to promote an awareness
of the potential for an emergency and the need for
preparedness.
2) Procedures:
a) Building evacuation.
b) Reverse evacuation.
30
January 2009
c) Explosion.
d) Fire.
e) Gas leak.
f) HAZMAT incident.
g) Lockdown/Hostage/Shooting.
h) Natural disasters.
i) Power outage.
See Appendix 1, Annex A for detailed procedures for emergency
responses.
j.
Brief faculty and staff annually and upon initial hiring on the following:
1) All items listed in paragraph h. 2), above.
2) The responsibilities listed in Paragraph C.3., below.
3. Faculty members and staff supervisors are responsible to:
a. Provide guidance to personnel regarding the appropriate actions to
be taken during an emergency.
b. Assure that handicapped personnel receive as much assistance as
needed.
c. Assist building coordinators in responding to the needs of others.
d. Maintain accountability of personnel during an emergency and report
to College Safety those who are missing or injured.
e. Coordinate assistance to community members as needed to
communicate in English.
f. Fulfill responsibilities during emergencies as outlined in this Annex at
Appendix 2, Faculty and Staff Responsibilities.
V. COMMAND, CONTROL AND COMMUNICATIONS.
A. Campus Emergency Command Structure.
Initially, some responses to emergencies might be self-initiated, without
specific orders to take action, and might require relatively limited
organizational response and resources. In these cases, while the method of
command and control might be relatively simple, it is nonetheless structured.
In other instances, conditions might require more widespread employment of
31
January 2009
resources and involve disruption of routine activities and displacement of
personnel. When this occurs, the structure to manage the response adapts
to the circumstances. Therefore:
1. The command structure will vary depending on the nature of the
emergency and the organizations involved.
2. Limited emergencies – those fully within the response capabilities of the
College – might not involve the Salt River Pima-Maricopa Indian
Community (SRPMIC) directly but might prompt a Tribal response to the
campus in a standby role only.
3. All emergencies on campus will be handled within the framework of an
Incident Command System.
4. An Incident Command System (ICS) is employed as an on-scene
management concept that integrates emergency responders into a
structure unhindered by organizational boundaries.
5. The Incident Commander during a campus emergency not involving
other agencies will be the Director of College Safety who may:
a. Be located on the site of the emergency or in the Department
dispatch center.
b. Assign College Safety Department employees to accomplish
necessary staff functions.
c. Fulfill some functions personally especially when the incident is
limited in duration or scope.
d. Request representatives
assistance.
from
other
departments
to
provide
6. A response to an emergency involving the SRPMIC or other outside
agencies will be coordinated and directed by a Unified Command (UC)
that:
a. Is staffed with representatives of all major organizations involved.
b. Includes a College representative empowered to make executive
level decisions for the Institution when conditions require quick action
without lengthy discussion.
B. Communications.
1. Emergency 9-1-1 calls initiated from campus telephones reach the
SRPMIC central dispatch and provide the most expedient and extensive
assistance requiring police, fire, paramedic, chemical, HAZMAT or other
emergency response.
32
January 2009
2. To contact the Department of College Safety using a campus telephone,
dial 3-6175.
3. Calls that initially reach the Tribal dispatch or the Department of College
Safety, by protocol, generate an automatic notification to the other
agency in order to marshal resources to respond to the emergency.
4. A “Rave Alert” message may be sent to those individuals who have
elected to receive messages on personal cell phones.
5. The College community may be notified of an emergency by one or more
of the following means:
a. An audible building alarm.
b. By interior building public address system.
c. Through one-way broadcast announcement from outdoor emergency
call boxes (blue light phones) throughout the campus.
d. A cell phone “Rave Alert” message to those who have subscribed to
the College system of information and emergency alerts.
e. By hard-wire telephone call.
f. Verbal announcement by faculty or staff.
g. By an individual runner representing College Safety or an element of
the College Administration.
6. In the event of difficulties with telephone communications, College
departments will be prepared to provide runners as a means to
disseminate information essential to an informed and coordinated
response.
7. All radio, telephone and interpersonal communications during an
emergency shall include use of the following:
a. Plain language without the use of code words, acronyms,
abbreviations or slang.
b. Phonetic pronunciation of the alphabet (e.g. alpha, bravo, charlie…).
c. The 24-hour clock, Mountain Standard Time (e.g. 1000 hours vs
10:00 a.m.; 1400 hours vs 2:00 p.m.; 0230 hours vs 2:30 a.m.).
d. Common language, standard terms and titles, prescribed by ICS
protocol, when referring to organizational components or positions to
the exclusion of customary College terminology.
33
January 2009
e. English exclusively in order to avoid confusion and misunderstanding
among community members, especially between emergency
command elements and first responders. In instances when the use
of English alone limits intercommunication, department plans shall
include provisions for other language skills on staff.
8. Written documents shall:
a. Be typed or printed and contain legible signatures and position titles.
b. Record calendar dates by month…day…year, in order.
c. Include the date and time of day using the 24-hour clock.
d. Reflect “N/A” (not applicable) if no entry applies, or “Unk” (unknown) if
information is not known, as appropriate. In addition, all blanks and
required entries on standard forms are to be completed.
e. Define acronyms when first used.
f. Contain a memo for record to document all significant orders,
approvals and disapprovals given verbally.
34
January 2009
Scottsdale Community College
EMERGENCY OPERATIONS PLAN
Annex A – Building Emergency Response Plan
Appendix 1 – Emergency Actions Guide
I.
INTRODUCTION.
Purpose.
To provide information to building occupants responding to specific
emergencies that might occur on the Scottsdale Community College (SCC)
campus. For the convenience of the community, this Emergency Actions Guide
also is condensed and published under separate cover as a single-sheet
extract, titled “Quick-Reference Guide.” A copy of this Guide is available on line
at www.Scottsdalecc.edu/faculty_and_staff/safety.
II.
SITUATION AND ASSUMPTIONS.
A. Situation.
1. Given the potential for an emergency on campus, the need exists for all
members of the College community to be prepared to respond to
emergencies before and after the arrival of emergency personnel.
2. A successful response to an emergency will require the cooperation and
support of members who are informed of proper responses and prepared
to follow guidelines that have proven useful to others in the past.
B. Assumptions.
1. An emergency may be limited to a single building or individual, a larger
portion of the College community, or it may involve the entire campus.
2. Preparations for an emergency will be predicated on the fact that the
length of delay in receipt of outside assistance is indeterminate and may
require individuals to respond accordingly.
3. Individuals will be familiar with the College Building Emergency
Response Plan (Annex A) and this Appendix, and will be prepared to
take appropriate actions during an emergency.
35
January 2009
III.
MISSION.
To provide members of the College community with information necessary for
an effective response to an emergency.
IV.
EXECUTION.
A. An emergency on campus likely will result in an overall response that
includes not only emergency professionals but also the actions of individual
community members.
B. The priority of responses to an emergency is dictated by conditions that:
Threaten the life and safety of community members to the point of need for:
1. First-aid or higher level medical treatment to be administered to those in
greatest need as soon as possible either in place or after movement.
2. Shelter in place or movement to an area which offers the greater
personal protection.
C. Preparations for, and responses to, an emergency will involve a College
response in depth, with those closest to the incident taking the first individual
steps. As the response widens, various Institutional departments become
involved and eventually merge with the SRPMIC and possibly other outside
agencies to assist in protecting lives and property.
D. Members of the campus community are to respond to emergencies as
outlined in this Appendix, elsewhere in the Building Emergency Response
Plan, or the College Basic Emergency Operations Plan.
E. College departments, directors and supervisors are responsible to:
1. Ensure that students and employees are familiar with the Emergency
Actions Guide in this Appendix. See next page.
2. Post a copy of the single-sheet Quick-Reference Guide prominently in
each office, classroom. laboratory, auditorium, meeting room and work
area.
3. Provide assistance to community members as needed to communicate
in English.
V.
COMMAND, CONTROL AND COMMUNICATIONS.
As described in Annex A, Building Emergency Response Plan.
36
January 2009
WHAT YOU NEED TO KNOW FIRST
College Safety 3-6175
Scottsdale Community College
Emergency Actions Guide
For response to safety issues such as accidents, injuries, fire, theft, crime, outages:
Contact College Safety:
Phone 3- 6175 24 hours/day/every day
Library Building - NE Corner
www.scottsdalecc.edu/faculty_and_staff/safety.
Dial 9-1-1 in an actual emergency to reach the Salt River Police/Fire Department and
summon police support, fire and paramedic services. Located on reservation land,
Scottsdale Community College derives full police, fire and paramedic support from the
Salt River Pima - Maricopa Indian Community. The city of Scottsdale police and fire
departments normally do not operate on Tribal lands.
This is a source of information and important DO’s and DON’Ts to guide actions during
emergencies or unusual events. It is important to review this guide NOW before an event
occurs, since there likely will not be time to do so completely after a need for action arises.
The most common circumstances that require an emergency response are accidents, injuries,
personal medical situations, and also may include fire or hazardous materials alarms.
Further, given current world events, there must be the realization of a remote possibility of
direct threats to life and property.
The single greatest mistake to make in an emergency is failure to know what steps to take
under the circumstances. This Guide provides information on the following topics:
What to Know First
•
HAZMAT
Biological Incident
•
Injuries/Medical Emergencies
Bomb Threat
•
Lockdown/Hostage/Shooting
Building Evacuation
•
Media Contact
Civil Unrest
•
Natural Disaster
Court Order
•
Power Outage
Explosion
•
Reverse Evacuation/Shelter-in-Place
Fire
•
Suspicious Package
Firearm/Weapon
•
Suspicious Person
Gas Leak
•
Workplace Violence
37
January 2009
WHAT YOU NEED TO KNOW FIRST
College Safety 3-6175
It takes just a few minutes now to prevent confusion and minimize injury later.
Emergencies, accidents, incidents or other unexpected events requiring assistance might
occur at any time. Scottsdale Community College has a Campus Safety Department, staffed
24 hours/day, to help prevent incidents and to provide assistance when the need arises. On
campus, call 3-6175 or 9-1-1 for help anytime.
However, neither the Safety Department nor the faculty and staff alone can maintain a safe
campus. All members of the community, when prepared for an incident and responding
properly to each situation, can minimize the untoward effects of an emergency.
Of the many possible emergency situations that might arise, there are some that are
particularly appropriate for Scottsdale Community College to include in its emergency
planning. As with planning for all contingencies, there exists the need for adequate prior
knowledge and preparation for those issues of special priority to SCC. For the information in
this Guide to be of benefit, it is most important to devote time now to becoming familiar with
the contents of this document, particularly:
What to do…and what NOT to do.
DO…
Call College Safety or 9-1-1 for any
emergency.
Know the procedures in this Emergency
Actions Guide and keep it handy.
Know your surroundings & the locations
of:
 All building exits.
 Fire alarm pull stations.
 Fire extinguishers.
 First-aid kits.
 Automated
external
defibrillators
(AED).
 Campus call boxes (blue light phones).
 Emergency evacuation routes.
 Possible outside assembly areas.
Know First-Aid/CPR & AED operation
Note the Quick Reference Guides in
rooms.
Know the phone number of College Safety
480-423-6175.
Know the routing of 9-1-1 telephone calls:
 From a cell phone, 9-1-1 calls go to
the Salt River Pima-Maricopa Indian
Community (SRPMIC).
 From a campus office phone, 9-1-1
calls also go to the SRPMIC.
 From a campus emergency call box,
calls go to College Safety.
DON’T …
Postpone reviewing this material.
Lose track of this Guide.
Just think you know.
38
January 2009
BIOLOGICAL INCIDENT
College Safety 3-6175
A biological emergency can be caused by a global disease outbreak, commonly referred to as
a pandemic (historically a new influenza virus); a naturally-occurring epidemic; an accident; or
a deliberate act of terrorism or sabotage to contaminate food or water supplies.
The College obtains water exclusively from its own well located immediately adjacent to the
campus. The well site is under 24-hour recorded video camera surveillance that is also
monitored by College Safety staff. In addition, there is a system that constantly tests the water
and removes various contaminants to include arsenic.
Although the campus is relatively isolated from other municipalities, it is not a closed
community and its members live elsewhere and commute daily to work, visit and attend
classes. In essence, this makes the College a part of, not a part from, the same risk of a
biological incident – whether naturally-occurring, accidental or deliberate – that can threaten
other communities in the surrounding area. However, like the cities surrounding the campus
that are supported by their own agencies, the College receives 24-hour police, fire, HAZMAT
and medical emergency support from State-certified SRPMIC professionals.
The seriousness of a pandemic warrants special coverage in this plan; however, many of the
responses that are listed can also apply in a degree to other contagious diseases that might
constitute a biological incident.
The World Health Organization has categorized a pandemic threat into seven phases:
Inter-Pandemic Period (Phases 1 and 2) during which new virus strains in animals pose a
risk to humans that may be “low” or “substantial,” respectively.
Pandemic Alert Period (Phases 3, 4 or 5) when new strains have caused human infections
that occur in limited to rare instances of close contact (Phase 3); have become highlylocalized in small clusters (Phase 4); or are localized in larger clusters (Phase 5).
Pandemic Period (Phase 6) which involves increased and sustained human-to-human
transmission in the general population.
Post-Pandemic Period (Phase 7) when world conditions return to Phase 1.
In the United States, pandemic phases are based upon the global phases as described above.
The Secretary of the U.S. Department of Health and Human Services (DHHS) will determine
that the Nation is in the Pandemic Period Phase 6, when human-to-human viral transmission
is observed anywhere in the world. Accordingly, the following Government organizations
routinely conduct pandemic surveillance and provide important related information: The
Federal Center for Disease Control and Prevention; the Arizona Department of Health
Services (ADHS); and the Maricopa County Public Health Department.
By definition, a pandemic is a global disease that occurs periodically when a new virus
emerges for which there is little or no immunity. Unlike a typical seasonal influenza for which a
vaccine might already exist, the pandemic strain of virus is new and a long lead-time may be
needed to develop and implement a new preventive.
There may be times during a pandemic when one cannot avoid being in a crowded setting or
in close contact (within 6 feet) with others who might be ill. On these occasions, the use of a
facemask or a respirator might help prevent the spread of pandemic flu. However, no single
action is guaranteed to provide complete protection, but in addition to the use of a facemask or
respirator, an approach that includes the preventive steps outlined on the next page may help
decrease the likelihood of infection.
39
January 2009
BIOLOGICAL INCIDENT
College Safety 3-6175
During the developmental period of a new vaccine, and until the disease is brought
under control, members of the College community should observe the following:
DO…
Remind students and employees of the
following:
 Cover one’s mouth & nose with a
tissue, cloth or arm when coughing or
sneezing.
 Wash hands vigorously & thoroughly
with soap & warm water.
 Use alcohol-based sanitizers when
soap & water are not available.
 Increase one’s social distance.
 Stay home while ill.
Cancel extracurricular activities.
Minimize contact with others; request one
of the following that best meets work or
study requirements:
 Flexible work schedule.
 Telecommute or distance learning.
 Alternate work site.
Request liberal use of provisions in the
Family Medical Leave Act (FMLA).
Cease using public transportation.
Suspend car-pooling.
Avoid crowds in general.
Voluntarily home quarantine if confirmed
or probably ill due to the flu.
Use a face mask or respirator with an
understanding of its capabilities. See
note below.
Seek early medical attention for treatment
of symptoms.
Monitor local news or cell phone for
“Rave Alert” messages.
DON’T …
Expose yourself to others if you have
been confirmed or are probably ill.
Associate closely with others who have
been confirmed or are probably ill.
Discount any of the preventive steps or
responses simply because they do not
carry a guarantee of immunity or healing.
Resist the wearing of a facemask or
respirator because of very limited use by
others.
Note: Although there is little information available with regard to the effectiveness of
facemasks or respirators in a pandemic, the following recommendations are based on
professional judgment and the historical use of these items in other settings:
Facemasks should be used by individuals who must enter a crowded setting and therefore
must protect their nose and mouth from other people's coughs or sneezing, and also must
reduce the wearers' likelihood of coughing or sneezing on others.
Respirators should be used by those for whom close contact (within 6 feet) with an
infectious person is unavoidable.
Whether a facemask or respirator is used, the time spent in a crowded setting should be as
short as possible.
40
January 2009
BOMB THREAT
College Safety 3-6175
Bomb threats can occur at any time, and are made most often by phone, sometimes by written
note, and on relatively rare occasions in person. Fortunately, the majority of threats are false.
Regardless of how the threat is communicated or whether the impression given is serious, the
first person to become aware of the threat sets the tone for the overall response to follow. As
with other incident responses, prior knowledge of the appropriate actions is crucial.
If a threat is received by telephone:
DO…
Remain calm & take the threat seriously.
Use the checklist immediately.
Signal a co-worker to notify College
Safety.
Listen closely to the caller’s voice –
apparent gender, accent, speech pattern.
Listen for background noises – street
traffic, other voices or phones, machinery,
radio/TV.
Engage the caller in conversation as long
as possible while continuing to take notes.
Call College Safety, 3-6175, after a
disconnection.
DON’T …
Hang up.
Speak to anyone else in the room, yet.
Start a building evacuation or pull a fire
alarm.
Use the term “bomb threat” loudly or
loosely.
If a threat is received by written note:
DO…
Stop handling the paper, the note and the
envelope; protect fingerprints.
Call College Safety immediately: 3-6175.
Wait for College Safety & the
Administration to formulate an appropriate
response.
Remain available to speak with College
Safety staff.
DON’T …
Hand the note to anyone else.
Notify other College associates.
Make outside calls on the matter.
Start a building evacuation or pull a fire
alarm.
If a threat is received in person:
DO…
Remain calm & comply with person’s
instructions.
Remain seated or still to avoid conveying
a threat.
Mentally note the person’s appearance –
height, weight, hair, color & style of dress,
shoes, body art, eye wear, etc.
DON’T …
Argue with or confront the person.
Continue comments or actions that
appear to agitate the person.
Don’t attempt an evacuation by stealth.
41
January 2009
BOMB THREAT
College Safety 3-6175
After the episode has passed, remain available to speak in person with College safety
staff.
See next page for bomb threat checklist.
42
January 2009
BOMB THREAT continued
College Safety 3-6175
Prior to a telephone bomb threat:
Prearrange a quiet signal to alert a coworker to notify College Safety.
Be familiar with this checklist and keep it handy. Note the wording of questions to ask
during the call. When phrased in a calm voice, they are intended to avoid escalating the
situation.
During the call:
Remain calm, take the threat seriously, and signal a co-worker quietly to notify College
Safety.
Note the exact wording of the threat, if possible.
Ask the following questions in a normal soft tone and annotate the checklist accordingly:






Where is the bomb right now? _________________________________________________
When will it explode? ________________________________________________________
Will you cause it to explode? __________________________________________________
What will cause it to explode? _________________________________________________
What does it look like? _______________________________________________________
What is your name, please? ___________________________________________________
Do not attempt to force an answer or direct the conversation but, instead, willingly follow
the lead of the individual in conversation.
If the caller gives a name, use it softly from time to time when it naturally fits into the
conversation.
Acknowledge the caller’s answers, when natural to do so, and continue as follows:
 Did you place the bomb? _____________________________________________________
 Why did you do it ___ name__? _________________________________________________
Note the characteristics of the caller’s words and voice:

Calm - Agitated

Distinct - Garbled Angry - Dispassionate Accent - Indeterminate Disguised - Normal

Sniffing - Crying

Hesitant - Confident

Consistent characteristics - Varying
Rapid - Slow
Loud - Soft
Coughing - Clearing Throat
High tone - Deep
Disguised - Familiar
Animal - Voices
Traffic - Trucks - Cars
Lisp - Nasal
Ragged - Raspy Laughing - Serious Deep Breathing - Shallow
Interrupted Train of Thought - Focused Message
Note possible background noises: None - Indeterminate
Street
Stuttered - Slurred
Long Distance - Local
Static - Clear Channel
43
Factory - Machinery
Office –
Radio - TV - Music - Dialogue
Siren - Aircraft - Horn
January 2009
BOMB THREAT continued
College Safety 3-6175
After the call: Notify College Safety, if not already done. Then, pause to reflect on what
occurred, to make additional notations as recall permits, and to record the following
information if possible:
Name of caller: ____________ Presumed gender: M or F
Estimated age category:
Teen
College
Ethnicity/locality of accent: ____
Young Adult
More Mature
Senior
Time call received: _____ Date of call: ______ Telephone Nr where call received: ________
Information gleaned that might indicate the caller’s identity or location:
___________________________________________________________________________
___________________________________________________________________________
Please remain available to speak with a representative of the College Safety
Department.
44
January 2009
BUILDING EVACUATION
College Safety 3-6175
There are several reasons for the evacuation of a building on campus: 1) To confirm the
adequacy of a plan and to ensure community members are familiar with procedures; 2) As a
precaution in a situation that lacks the imminence of serious danger but raises some concern
over the welfare of occupants; 3) Direct response to an emergency or a situation that
threatens the safety of those inside the building; 4) In response to an occasional “false” alarm,
so called, or there is an electrical or other system malfunction; 5) The alarm activates during
system maintenance or testing.
Although the requirement to vacate a building may be communicated in different ways, the
most common means will be through the use of a fire alarm pull station or verbal instructions
from faculty or staff. Regardless of the reason for evacuation or the means by which the need
is communicated, the procedures to be observed remain the same. Two deceptively important
preparations before an evacuation involve 1) Locating exit routes and doors, and 2) Being
aware of those who are handicapped who may be challenged in the rush of an evacuation or
in conditions of reduced visibility. Then, note the following:
DO…
Remain calm and orderly
Take personal possessions that are easily
transported.
Assist those with disabilities who may
need help.
Follow the instructions of faculty or staff.
Look for others who were in the room with
you.
Check rest rooms in the area, if possible.
Close doors if last one out.
Leave the building immediately.
Exit by a door leading directly outside.
Move to a designated assembly area/safe
location when identified.
(See note
below.)
DON’T …
Assume a false alarm and delay
evacuating the building.
Once outside, do not reenter the building
until cleared to do so.
Use telephones or electrical switches if
there is a gas leak.
If an emergency exists and you initiate the evacuation, call 9-1-1 first, then call College Safety
at 3-6175.
If there is a natural gas leak, DO NOT USE CELL OR HARD-WIRED TELEPHONES,
ELECTRICAL SWITCHES, LIGHTERS OR OPEN FLAME DEVICES inside the building.
Please note: outside assembly areas will be designated only at the time of building evacuation
in order to:
1. Direct personnel to a location that offers the safest refuge from risk based upon
conditions that exist at that time.
2. Avoid a conflict with emergency responders and their equipment staging.
3. Reduce the possibility of over-crowding in an area already in use by another group.
4. Follow promptly and precisely any evacuation instructions that may have been given at the
time of need to evacuate.
45
January 2009
CIVIL UNREST
College Safety 3-6175
Civil unrest, sometimes described as civil disorder or civil disturbance, is a broad term used in
reference to one of several forms of public demonstration. The character of the unrest
generally coincides with the intensity of the outrage that motivates the group.
Our Nation’s Constitution guarantees people the right to assemble peaceably and to petition
their government to address grievances. While civil disorder can be limited to something as
benign as a peaceful march, history shows also that demonstrations can evolve into
confrontations that, in turn, sometimes result in destructive behaviors that seriously jeopardize
public safety.
While it is difficult to create a list of characteristics common to all forms of civil unrest, there
are a number of factors that impact the event and influence its outcome. They are, in part:
Not all protestors in a group necessarily agree on the appropriate behavior.
A peaceful group of demonstrators may contain a smaller element of agitators.
Agitators may not be affiliated or sympathetic with the group and in truth might not be a
member of the College or Indian community.
Agitators may influence the group to behave in a manner inconsistent with its original
intent.
As a demonstration evolves, emotions could intensify and sometimes displace reason.
The violence and destruction of a civil disorder most often overshadows the intended
purpose of the demonstration.
Demonstrators sometimes will “perform” when in front of an audience and may infer
support for their conduct as a result of their being watched.
This plan provides guidance intended to assure the rights of demonstrators under the
Constitution while protecting the public against threats of violence or violations of law that
might seriously endanger others.
In the event of a civil disturbance on campus with a potential for violence:
DO…
Notify College Safety at 3-6175.
Remain clear of the disturbance.
Stay indoors or leave the area where
demonstrators are located.
Use an alternate route if moving about the
campus.
Respect the rights of others to free
speech & peaceable assembly.
DON’T …
Taunt or encourage demonstrators.
Provoke demonstrators.
Contribute to, or become involved in, a
confrontation.
46
January 2009
COURT ORDER
College Safety 3-6175
For purposes of this plan, a court order refers most often to either an Order of Protection or an
Injunction Prohibiting Harassment. The College Safety Department is committed to assisting
members of this community who have been granted protections afforded by Court Orders.
The court issues Orders based upon the presentation of facts that lead it to believe that there
is a threat to the safety, peace or tranquility of the person the Order is intended to protect –
that is, the plaintiff. In all cases, the Safety Department can provide some assistance to the
plaintiff as it pertains to compliance with the Order, but cannot become involved in resolving
personal disputes.
Once a Court Order has been issued, members of the community, as plaintiffs, should observe
the following:
DO…
Notify College Safety in person as soon
as possible.
Provide a copy of the Order for filing.
Discuss the matter with College Safety
staff.
Report to College Safety violations of the
Court Order that occur on campus
Renew the Order promptly if the need
exists.
DON’T …
Wait until an order is violated or an
incident occurs.
Establish contact with the defendant while
the order is in effect.
Postpone reporting violations.
The most protection afforded by a Court Order can be achieved when the plaintiff also
observes the restrictions against proximity or contact with the defendant, and cooperates with
College Safety.
Please know that when informed of the Order, the College Safety Department will:
Review the terms and conditions of the Order.
Inform other Department staff and, as appropriate, College administration and faculty.
Maintain on file a copy of the order.
Coordinate with you, Human Resources or the Dean of Students, as appropriate, to assist
in efforts to maintain distance between parties and still allow continuation of one’s
education or work requirements.
Assist in filing a report of violation and cooperating with Salt River Police as necessary.
47
January 2009
EXPLOSION
College Safety 3-6175
Explosions can occur for any of several reasons such as leaking gas, a combination of
chemicals or other hazardous materials, electrical arcing or static electricity in the presence of
combustible fumes, over-pressurized containers and possibly the detonation of a bomb.
Almost always, there can be contingent effects that might include one or more secondary
explosions; fire; flooding; full, partial or intermittent power outage; gas leaks; building structural
deficiencies; electrical/shock hazards; a large number of casualties or a combination of these.
In addition, there are other correlative factors with which one might contend. They are, in part:
Lingering heavy smoke, dust or fumes; slippery footing; trip hazards due to debris; blocked
doors; jammed windows and doors; loose or falling debris or entire building components;
broken glass; cut or puncture hazards from metal or pointed objects; or standing water.
An explosion can seriously affect occupants and others in the immediate vicinity. These
include: Shock; daze; disorientation; possible hearing loss; concussion; confusion; serious
injuries, internal and external; overwhelming fear to the point of paralysis; and panic, often the
deadliest reaction of all. Whether large or small, an explosion also can be expected to
produce injuries that require first aid, CPR or extensive medical treatment.
In the event of an explosion, the full resources of the College and the Salt River PimaMaricopa Indian Community emergency teams, fire and police, and utility companies will be
marshaled to respond. The main focus will be building occupants – to assure their rescue, to
assist or evacuate the injured, and to safeguard against an escalation of the emergency.
Prior to an explosion:
Become familiar with the procedures related to:
First Aid/CPR
Evacuations
Gas leaks
HAZMAT
Fire
Flooding
Power Outages
See next page for “Do’s and Don’ts” in response to an explosion.
48
January 2009
EXPLOSION continued
College Safety 3-6175
If an explosion occurs:
DO…
Remain calm; evacuate when safe to do
so.
Assist the injured and disabled.
Seek shelter under tables or desks, if
unable to vacate the building immediately.
Open doors carefully & survey the next
room or hallway before entering; look
overhead, also.
Follow instructions of staff & emergency
responders.
Proceed to nearest outside exit.
Stay clear of wires, windows and water.
Move to designated assembly
area. (See note below.)
Remain in the area for medical screening.
Expect one or more of the following:
 Presence of smoke or heavy dust.
 One or more fires.
 Natural gas leaks or chemical fumes.
 Others who need immediate first aid
or medical attention.
 Possible HAZMAT situation.
 To be rescued if unable to exit the
building.
DON’T …
Stampede for the doors.
Move the severely injured unless in
imminent danger (fire, gas, building
collapse).
Use telephones, matches or lighters.
Touch electrical wires.
Reenter the building once outside.
Please note: outside assembly areas will be designated only at the time of building evacuation
in order to:
1. Direct personnel to a location that offers the safest refuge from risk based upon
conditions that exist at that time.
2. Avoid a conflict with emergency responders and their equipment staging.
3. Reduce the possibility of over-crowding in an area already in use by another group.
4. Follow promptly and precisely any evacuation instructions that may have been given at the
time of the need to evacuate.
49
January 2009
FIRE
College Safety 3-6175
Fires pose a particular threat to safety for reasons that include, in part, the speed with which
fires can progress, exposure to smoke and fumes, susceptibility to asphyxiation, and
differences in types of fires and methods of extinguishing them. While some members of the
community may have knowledge of fires gained from personal experience, the following fast
facts illustrate the great need to know and to follow appropriate procedures:
Fires are the fourth largest accidental killer in the U.S.
Sixteen percent of fires are set intentionally through arson or terrorism.
The leading cause of fire-related deaths is asphyxiation.
Fire victims rarely see flames because of the smoke.
An effective response to a fire or fire alarm can actually begin before the emergency occurs. A
number of deceptively important steps taken prior to the event can be critical to safety and
even survival. These include mental preparedness and practical planning for the emergency.
The following simple advance steps require little effort but can change a potential statistic into
a life-saving response.
Prior to a fire:
Become familiar with the building floor plan, exits and fire alarm pull stations.
Locate the fire extinguishers in the building; note the types, and how to operate them.
Become familiar with the type of fire on which the extinguishers are to be used.
Learn the correct method to suppress the fire. See next pages.
Carry a small flashlight, perhaps one of the mini-LED types, if your room has no outside
windows or no door leading direct to the building exterior.
Have handkerchief or small rag available to minimize the effects of smoke. If none is
available, use a shirt or similar clothing.
Note the location of associates who might have difficulty with orientation or mobility.
Be mentally prepared for:
 Concurrent emergencies such as a power outage with loss of lighting and ventilation.
 Smoke and high temperatures above floor level.
 Restricted visibility and difficulty in breathing.
 A situation requiring level-headedness.
Important IF’s:
If first to detect a fire or smoke, pull a fire alarm immediately.
If, because of its small size, a fire can be easily extinguished, do so with a fire extinguisher.
If electrical devises are involved in a fire, attempt to disconnect them ONLY if safe to do
so.
If a fire cannot be extinguished with a fire extinguisher, abandon all attempts to control it
and immediately vacate the area.
If an alarm sounds and even if no smoke or flames are visible, evacuate the area
immediately.
If clothes catch fire: Stop, Drop and Roll.
If trapped, remain as calm as possible; drop to the floor where temperatures will be lower,
air more fit to breathe, and visibility better than when standing; and attempt to use a
different route of escape.
50
January 2009
FIRE continued
College Safety 3-6175
While smoke and toxic gases may be primary hazards in a fire, heat, oxygen deficiency, panic
and shock also are major contributors to casualties. When a fire alarm sounds:
DO…
DON’T …
Remain calm, panic is lethal.
Assume that an alarm signifies a fire.
Cease activities and evacuate the
building.
Assist others with special needs during
the evacuation.
Account for others who were present.
Call 9-1-1 from a safe location, and notify
College Safety at 3-6175
Knock on closed doors; warn occupants.
Close doors on the way out if last to
leave.
Expect a power outage, smoke and poor
visibility.
Stay low and cover mouth and nose with
a cloth if smoke is present.
Remain outside the building in the
designated assembly area until given
permission to reenter the building.
Ignore a fire alarm whether flames or
smoke are visible or not.
Run.
Open or break a window unless it offers a
sure means of escape.
Open a door that feels hot or has smoke
coming from underneath.
Do not reenter the building once outside
unless given permission.
Attempt to escape by moving toward
visible smoke or flames.
Remember the basic rules of evacuation:
Remain calm; panic is lethal.
Exit directly to the outside of the building, if possible.
Close doors behind you, if last one out, to reduce migration of smoke and heat.
Avoid moving toward the interior of the building unless forced to do so by flames or heat.
Do not reenter a vacated building until cleared to do so.
Use the acronym “PASS” for the technique of extinguisher use:
P – Pull the pin. A – Aim at base of the fire. S – Stand 4-8’ away; squeeze & hold handle.
S – Sweep nozzle back & forth at the base of the fire. Watch for re-ignition.
About fire extinguishers. It is essential to match the extinguisher to the type fire. In short,
it’s a matter of the A–B–C’s of fire extinguishers:
Type of Fire
Wood, paper
Type Extinguisher
(as labeled)
A
Flammable liquids-grease/oil
B
Electrical fires
C
Flammable
metals
only
(magnesium,
titanium,
potassium & sodium)
Kitchen
D
Note: Some extinguishers are
designed for multiple use such
as A-B-C
K
51
January 2009
FIREARM OR OTHER WEAPON ON CAMPUS
College Safety 3-6175
Under certain conditions, State law generally permits a citizen to carry a firearm either in plain
view or out of sight with a valid concealed weapon permit. There are, however, exceptions to
this general provision, e.g. Federal, county, municipal, or justice courts, banks and financial
institutions, and on the grounds of educational institutions. Sworn police officers, normally
equipped with a firearm, are granted only limited exception to the prohibition against carrying a
weapon.
Since the carrying of a weapon on College grounds by the public is inconsistent with the
peaceful operations of the Institution, all firearms are prohibited on the College campus even
for those who may have a State-issued concealed weapons permit and regardless of whether
the weapon is carried on one’s person, backpack or vehicle.
Further, as provided by Federal law, the Salt River Pima-Maricopa Indian Community, on
which the campus is located, prohibits the possession of firearms on the reservation by
anyone except its police, agents of the Bureau of Indian Affairs officials and Federal officers in
the line of duty. The uniqueness of the Scottsdale Community College tenant status on Indian
land and the Tribe’s position with regard to armed police officers from other agencies take
precedence over the Community College District’s policy that allows its sworn police officers to
carry weapons on duty.
For purposes of this plan, small pocket knives are not classified as weapons. However,
hunting knives or other blades three inches or longer, ice picks or martial arts weapons are
included in the definition of dangerous weapons in this section.
In the event that someone is observed carrying a firearm or other dangerous weapon:
DO…
Call College Safety immediately at
423-6175.
Provide a description of the person,
direction of movement, and any details
i.e. type of weapon, make & color of car,
etc.
Alert College Safety if the person appears
dangerous, suspicious, threatening or
irrational.
DON’T …
Confront the person.
Instruct them in law or policy.
Approach the person for any reason.
52
January 2009
GAS LEAK
College Safety 3-6175
Natural gas is used extensively on campus and is supplied to several major buildings through
pipes located underground or in the tunnel system. The buildings that use the greatest
amount of natural gas are the Student Center, Physical Education, Art, Life Science, Physical
Science, Applied Science, Fitness/Wellness Center and Greenhouse buildings. Other
buildings may use gas but to a lesser degree. Natural gas is odorless; however, an additive
reminiscent of rotten eggs has been added by the supplier in order to alert personnel to its
presence.
All natural gas leaks present a serious potential risk of explosion. Since the only reliable
indication of a natural leak is its odor, the need exists to recognize the aroma and respond
promptly and properly. This is what’s needed:
DO…
Respond calmly to the odor as an
emergency.
Contact College Safety immediately when
outside the building; someone will
respond as soon as possible.
Evacuate the building if:
 The leak is major.
 The source of the leak is not known.
 The leak cannot be easily corrected.
Notify building occupants verbally if
needed to evacuate the building.
Call 9-1-1 if the affected area appears to
be extraordinarily large.
Notify College Safety of a gas leak of any
size.
DON’T …
Use the fire alarm, electrical switches,
telephones, an open flame, or take any
action that might create static or a spark
while in or near the building.
If the source of the leak is known and is easily corrected, such as turning off a Bunsen burner
or closing a valve, do so immediately. If the leak has been stopped and it is necessary to
vacate the building to escape noxious fumes, refrain from using electrical switches or
telephones until well outside the building.
53
January 2009
HAZARDOUS MATERIALS INCIDENT
College Safety 3-6175
A hazardous materials (HAZMAT) incident occurs when chemicals, blood or a known or
suspected hazardous substance is spilled. Note that because of the possible presence of
pathogens, blood and other body fluids are considered hazardous materials. If a substance is
spilled, the spillage should be treated as hazardous especially if: 1) Body fluids are involved;
2) The material is labeled either as a chemical or with a precautionary warning; 3) The type of
material is either unknown or unlabeled; 4) The material is stored in an area where known
hazardous materials are kept; 5) There is either an unfamiliar, strong or irritating odor; 6)
Fumes or smoke are present; 7) The result of the spill irritates the eyes, nose or throat even
to the slightest degree; 8) There is a caustic reaction on the skin or clothing, or other material
in the area; 9) The substance mixes with other materials and/or creates smoke, fumes, heat,
or fire, or a visible agitation in the residue. Natural or propane gas leaks are included.
Because of the insidious nature of exposure to hazardous materials, there should be an
instantaneous response to a known or suspected incident. To preserve the short and longterm health of community members when a known or suspected incident occurs, note the
following:
DO…
DON’T …
Evacuate the area immediately and
calmly.
Close doors when leaving the area.
Notify College Safety at once by calling 36175, and
Call 9-1-1 so that a trained HAZMAT
response team can be dispatched.
Prevent materials from reaching a drain
ONLY if there is no risk to the personnel.
See “GAS LEAKS” for response to
flammable vapors.
Attempt to contain or clean a large spill.
Pull a fire alarm if known or suspected
flammable gas, vapors or other
substances are present
Special notes:
Removal of a small quantity of known non-lethal materials without the assistance of a
MAZMAT team is permitted only if the individual is qualified to perform the cleanup and uses
proper materials and protective equipment in the process. Whether the quantity of materials is
large or small, lethal or non-lethal, College Safety must be notified of each HAZMAT incident.
If the substance is toxic or flammable, evacuate the area immediately but DO NOT pull the fire
alarm especially if the material is a flammable gas or other substance that generates
flammable vapors. See “GAS LEAKS.”
With regard to the clean-up of body fluids, notify College Safety so that custodial personnel
equipped with the necessary supplies can clean the area and properly dispose of all materials.
54
January 2009
INJURIES AND MEDICAL EMERGENCIES
College Safety 3-6175
Among all the possible personal emergency situations in a community such as ours, injuries
and medical emergencies are perhaps the most likely to occur day-to-day and are almost
certain to be a factor in conjunction with serious incidents. While providing helpful guidance in
administering first aid or cardiopulmonary resuscitation (CPR), this section of the emergency
procedures is not a substitute for in-depth professional instruction and coaching of the
individual practice of skills.
Important Note: In November 2005, the American Red Cross and the American Heart
Association released new Guidelines for First Aid and CPR. The procedures in this section
reflect the new guidelines.
What to know before first-aid or CPR is needed:
The symptoms of each type emergency.
Procedures to use when assisting during the situations addressed in this plan.
Locations of the nearest first-aid kits in various offices and an Automated External
Defibrillator (AED) mounted on a wall in each of eight buildings1 on the main College
campus.
The “Good Samaritan Act,” described in ARS §32-1471, offers protection from liability to
those who render aid in good faith to another in need.
Prior preparation and willingness to aid another in need can reduce suffering, speed
healing and save lives.
1
Fitness & Wellness; Physical Education; Student Center; Library (College Safety); Physical
Science; Social Behavior; Applied Sciences; Language & Communication
General responses to most injuries and medical emergencies:
Begin first aid or CPR as appropriate.
Notify, or have someone else notify, College Safety (3-6175) or dial 9-1-1 if there is an
apparent emergency; and give a brief description of the nature of the situation. If unsure
whether an incident constitutes an emergency, make the call anyway.
Give verbal comfort but do not engage in unnecessary conversation.
Remain available after emergency responders arrive to provide information that might
assist medical practitioners.
SIGNS OF A HEAT EMERGENCY.
Heat exhaustion: Cool, moist, pale or flushed skin; heavy sweating; headache; nausea or
vomiting; dizziness and exhaustion; body temperature near normal.
Heat stroke – A life threatening situation: Hot, red skin; changes in consciousness; rapid, weak
pulse; and rapid, shallow breathing. Body temperature can be very high, up to 105 degrees F.
If victim is sweating from heavy work or exercise, skin may be wet; otherwise, it will feel dry.
55
January 2009
INJURIES/MEDICAL EMERGENCIES continued
College Safety 3-6175
RESPONSE TO HEAT EMERGENCIES:
Heat exhaustion:
Move victim out of heat to a cooler place.
Remove or loosen tight clothing.
Apply cool/wet cloths, i.e. towels.
Offer cool water only – no alcohol or caffeine – if victim is conscious.
Assure victim drinks slowly; give half a glass every 15 minutes.
Allow victim to rest comfortably & watch for change in body conditions.
Heat stroke – Act fast; summon help immediately (College Safety, 3-6175, or 9-1-1):
Move victim quickly to a cooler place.
Cool the person as quickly as possible.
Immerse the victim in a cool bath, or
Wrap the person in wet sheets, and fan if possible.
Keep the person in a prone position.
Offer only water and only if the person is conscious, willingly accepts it, and is not
vomiting.
SIGNS OF CHOKING:
Obvious difficulty in air exchange; gasping; gestures with hand on throat.
If the victim can cough, then no immediate action should be taken.
RESPONSES TO CHOKING (Heimlich maneuver):
Assume a position behind the victim.
Warp both arms around the person’s waist just above the navel.
Clasp hands together in a double fist.
PRESS IN AND UP IN A QUICK THRUST. Repeat, if necessary.
Do not exert pressure against the person’s rib cage with forearms.
Repeat procedure until choking has been remedied.
BLEEDING:
Apply direct pressure over the bleeding area until bleeding stops or EMS rescuers arrive.1
Recommended ways of applying pressure are:
Use manual pressure on gauze or other cloth placed over the source of bleeding; add
more gauze and more pressure if bleeding persists, OR
Use an elastic bandage firmly wrapped over gauze to hold it in place with pressure.
1
According to the American Red Cross, this revised method of controlling bleeding is one of
the most significant changes in the new guidelines for First-Aid.
56
January 2009
INJURIES AND MEDICAL EMERGENCIES continued
College Safety 3-6175
CPR (Cardiopulmonary Resuscitation):
CPR is a lifesaving technique that is highly useful in many emergencies in which a person’s
breathing or heartbeat has stopped. It involves a combination of mouth-to-mouth rescue
breathing and chest compressions. Although it is a method for use by both novices and
professionals, the inexperienced person can best perfect techniques by taking an accredited
first-aid training course that includes CPR and use of the AED.
Prior to starting CPR:
Assess the situation:
 Determine if the victim is conscious.
 If apparently unconscious, lightly tap or shake the person’s shoulder and ask loudly,
“Are you OK?”
 If the person does not respond, call 9-1-1, or if possible, have someone else call.
To administer CPR: A – B – C
A – AIRWAY: Clear the Airway.
Place the victim on his/her back on a firm surface.
Kneel next to the person’s neck and shoulders.
Use the head tilt – chin lift method to open the person’s airway as follows:
 Place your palm on the person’s forehead and gently tilt the head back. Using the other
hand, gently lift the chin forward to open the airway.
 Check for normal breathing; take no longer than 10 seconds; listen for sounds of
breathing; look for chest motion; feel for the person’s breath on your cheek and ear.
Gasping is not normal breathing. If no breathing is detected, if breathing is abnormal,
or you are unsure, and you are CPR-trained, begin mouth-to-mouth breathing
immediately.
 If a heart attack is suspected, and you have no training in emergency procedures, skip
mouth-to-mouth breathing and begin chest compression (See C- Circulation.)
B – BREATHING: Breathe for the person.
(Rescue breathing can be mouth-to-mouth or mouth-to-nose, if necessary.)
With the airway open, using the head tilt–chin lift method, pinch the nostrils shut and cover
the victim’s mouth with yours while making an air tight seal.
Prepare to give two rescue breaths as follows:
 Give the first breath, lasting one second, and watch to see if the chest rises. If it does
rise, give the second breath. If the chest does not rise, repeat the head tilt – chin lift,
and then give the second breath.
Begin chest compressions as described next.
57
January 2009
INJURIES AND MEDICAL EMERGENCIES continued
College Safety 3-6175
C – CIRCULATION: Restore blood circulation with chest compressions.
Place the heel of one hand over the center of the person’s chest, between the nipples.
Place your other hand on top of the first hand. Keep your elbows straight and position your
shoulders directly above your hands.
Using your upper body weight – not just your arms – push straight down to compress the
chest two inches. Push hard and push fast – two compressions per second, or the
equivalent of about 100 compressions per minute.
After 30 compressions, tilt the head back, and lift the chin up, to open the airway.
Prepare to give two rescue breaths as follows:
 Pinch the nose shut and breathe into the mouth for one second. Watch to see if the
chest rises. If it does rise, give the second rescue breath. If the chest does not rise,
repeat the head tilt– chin lift, and then give the second breath.
This completes one cycle. If someone else is available, ask that person to give two breaths
after you complete another 30 compressions.
If the person has not begun moving after five cycles (about 2 minutes), and an automated
external defibrillator (AED) is available, open the kit and follow the prompts. If you are not
trained to use an AED, contact a 9-1-1 operator who may be able to guide you in its use.
If an AED is not available or there is no one available who is trained in its use, proceed to the
next step.
Continue CPR until the victim shows signs of movement or until emergency personnel
arrive and take over.
FALL VICTIM:
In the event a person has sustained a fall and is conscious but is unable to move:
Do not attempt to move the victim.
Contact College Safety, 3-6175, or 9-1-1 if the incident appears to be an emergency.
Be aware of possible head, neck and back injuries.
Wait for assistance to arrive.
If the individual is unconscious, assess the situation as described in the section on CPR. Then,
be prepared to administer CPR as described under A – B – C, above.
58
January 2009
LOCKDOWN/HOSTAGE/SHOOTING ON CAMPUS
College Safety 3-6175
What is it? A lockdown for purposes of these procedures involves restricting the movement
of building occupants to the interior of the building itself. There could be two types of
lockdowns: 1) A “stay-put” that limits occupants to a building but allows business or classes to
continue, or 2) One that is referred to as “duck and cover.” This form of lockdown is similar to
a “stay put,” but is more confining since occupants are restricted from using hallways. In both
instances – stay-put and duck-and-cover – exit from the building is not permitted and,
therefore, routine activities will be hampered.
What is the purpose of a lockdown? It is simply to protect the occupants inside a building.
A lockdown is imposed when authorities have good reason to believe that remaining inside the
building, outside of harm’s way, very likely will offer greater protection from a threat, or
reported threat, outside the enclosure.
What situations might precipitate a lockdown? A national, local or school emergency
would be the most likely cause. In some cases when an emergency condition has been
declared, a building lockdown might be ordered as a precaution based upon a threat or, in one
extreme, the presence of a shooter or sniper. Additionally, a lockdown might be ordered
occasionally in order to test procedures. Regardless of the reason, all instances of a lockdown
should be considered in the best interests of building occupants.
A special note when reviewing the DO’s and DON’Ts: A threat to personal safety could exist
either outside or possibly inside the building, indicating conditions that could necessitate a
stay-put or duck-and-cover response, respectively. The following lists should be interpreted
according to the proximity of the threat and the steps needed to reduce one’s exposure to it.
DO…
Remain as calm and quiet as possible.
Close & lock all windows & doors.
Turn off lights.
Close window shades, blinds & curtains.
Remain out of sight from doors and
windows.
Take refuge in offices or classrooms.
Work together to give encouragement.
Avoid speech or actions that unnerve
others.
Follow the instructions of staff & faculty.
Be patient.
DON’T …
Attempt to leave the building until
permission has been granted.
Confront an intruder or attempt to
negotiate.
Enter hallways unless cleared by
competent authority.
Use cell phones except in a medical
emergency.
Answer to an unknown voice or knocker.
Other important notes:
In the event of a fire alarm during a lockdown, evacuate the building only if there is
first-hand knowledge of a fire, or if College Safety or emergency personnel give
instructions to do so.
To avoid over-loading the system, use hard-wire or cell phones only for a medical
emergency.
Know that the College will have begun a series of appropriate responses.
If an intruder is in the building, be absolutely quiet; cease all movement; do not answer or
make phone calls; stay in the room until the authorities open doors and give an “all clear.”
Report a hoax to College Safety; lockdowns are too serious to be treated frivolously.
59
January 2009
MEDIA CONTACT
College Safety 3-6175
Scottsdale Community is committed to a policy of full cooperation with the media. There are,
however, certain conditions that impact the release of information. These include, in part, the
need first to respond to an emergency situation often before circumstances are clarified, and
the necessity to comply with statutory requirements related to the release of student records
and the confidentiality of personally identifiable information. There are two other factors also
that affect the release of information. They are: The necessity to obtain accurate information
first before an official press release is made, and the moral responsibility to respect the privacy
of casualties until the next of kin can be informed officially.
Often during a crisis situation, rumors, speculation and misinformation often surface much
faster than facts. However, College Safety and other staff, often among the first to respond
with assistance to the situation, can be in an advantageous position to collect information from
multiple sources, piece together the various accounts, and present a more holistic and
accurate description of events.
For this reason, the College has established the Office of Public Relations/Marketing (OPR) as
the official channel for the collection and public release of information. Media inquiries should
be directed to the OPR at 423-6589. In the absence of media office staff, a referral should be
made to the senior administrator in the reporting line.
60
January 2009
NATURAL DISASTERS
College Safety 3-6175
A natural disaster is the consequence of a natural hazard. This section of the Emergency
Actions Guide outlines procedures related to several natural disasters that might occur in
Arizona with potentially serious consequences to members of the campus community.
Responses to a particular natural disaster addressed in this plan might apply also to more than
the one emergency situation. For this reason, preparations for response to natural disasters in
general should include, as a minimum, a review of the following sections of this Guide:
Evacuations
Explosions
Fires
First Aid/CPR
Gas Leaks
HAZMAT Incidents
Power Outages
Earthquake. An earthquake strikes suddenly, violently and often without warning. While most
earthquakes occur near boundaries of coastal plates, Arizona nevertheless is considered at a
“moderate risk” for a quake. Although Arizona has been free of major earthquakes, it is
important to note the following procedures:
Prior to a quake:
Place large or heavy objects on lower shelves.
Store chemicals, flammable products and breakable items in low, closed cabinets with
latches.
Locate potentially safe places in which to find refuge:
 Under sturdy furniture.
 Against an inside wall.
 Away from glass or windows that might shatter; or from bookcases, shelf racks or
heavy furniture that could topple.
 In open areas outside away from buildings, and some distance from the fall line of
trees, poles, electrical lines, and clear of overpasses or elevated highways.
In the event of an earthquake, if indoors:
DO…
Drop to the floor, take cover & hold on.
Stay clear of glass windows, doors &
walls.
Be prepared for gas leaks, chemical
spills, power outage, live electrical wires,
fire & water.
DON’T …
Move until shaking stops.
Attempt to leave the building until tremors
cease & it is clearly safe to exit.1
1
Research has shown that most injuries occur when people inside a building attempt to move
to a different location within the building or attempt to leave it altogether.
61
January 2009
NATURAL DISASTERS continued
College Safety 3-6175
In the event of an earthquake, if outdoors:
DO…
Stay outside; remain clear of buildings,
light poles and utility wires.
Stay in the open until shaking stops.
DON’T …
Attempt to immediately reenter a building
after the quake appears to have ended 2
2
Some quakes actually are foreshocks; others are aftershocks which may be less violent than
the main quake but are sufficiently strong to create additional damage to structures already
weakened.
Whether indoors or outside:
Be prepared to assist others who may be injured, immobilized or trapped.
Stand by to assist disaster teams if requested to do so.
Thunderstorm. All thunderstorms are dangerous. Every thunderstorm produces lightning,
not always seen, while other dangers include the possibility of strong winds at the surface,
hail, heavy rains and flash flooding, and tornadoes.
Fast facts about the dangers of thunderstorms:
Flooding associated with thunderstorms is responsible for more fatalities than any other
associated hazard.
Dry thunderstorms, those that do not produce rain at the surface, still produce lightning that
can strike the ground.
Approximately 10 percent of thunderstorms are classified as severe – that is, one that
produces hail at least three-fourths of an inch in diameter, has winds of 58 mph or higher,
or produces a tornado.
Lightning is found in every thunderstorm.
Lightning is unpredictable and may occur as far as 10 miles away from rainfall.
Heat lightning, so called, occurs from a thunderstorm too far away for thunder to be heard,
and poses no threat except possibly at the source.
Microbursts, vertical winds that can exceed 150 mph, sometimes accompany
thunderstorms.
When present, tornadoes generally occur near the trailing edge of a thunderstorm.
Lightning. Lightning is found in every thunderstorm, and its unpredictability increases the risk
to individuals and property. In the event of a thunderstorm, the following precautions will
minimize the potential of injury.
DO…
Stay indoors.
Postpone outdoor activities.
Secure outdoor objects that could
become a missile in high winds.
Disconnect electrical equipment such as
computers or printers.
Summon medical personnel to attend
promptly to a victim of a lightning strike.
DON’T …
Be in a position to become a lightning
rod, i.e. stand outside near poles, near
tall trees or in open areas.
Don’t operate outdoors with golf carts,
machinery, tractors, mowers, etc.
Rely solely on surge protectors as
protection from a lighting strike.
Maintain a high profile in an open area.
62
January 2009
NATURAL DISASTERS continued
College Safety 3-6175
To be as safe as possible, remember this about lightning:
It often strikes outside of heavy rain.
Never stand outdoors under or near tall objects such as a tree or pole.
It is better to lie flat well clear of tall objects if in an open field.
Take refuge indoors before the storm; wait 30 minutes after last thunder before going out.
Windstorm. Windstorms, whether defined as part of a broad frontal system or a
thunderstorm-related microburst of air reaching speeds in excess of 150 mph, produce a
number of associated hazards. These include:
Power outages.
Felled trees.
Reduced visibility.
Possible hail.
Roof failure.
Broken windows.
Electrical hazards from downed power lines.
Blowing debris.
When thunderstorms are in proximity, expect high winds, and in the event of a severe
windstorm:
DO…
DON’T …
Be alert to flying debris.
Be aware of:
 The possibility of trees falling.
 Ground movement in the vicinity of
trees that might warn of an impending
tree fall.
 Anticipate a power outage & take
appropriate precautions before it
occurs.
Move a seriously injured person unless
the individual is in danger.
Stand near windows or glass doors.
Hail. Hail, simply defined, is precipitation in the form of balls or lumps of clear ice or compact
snow. Formed in strong thunderstorm clouds, especially with intense updrafts, most hail varies
in size from a small pea to a golf ball, although the largest on record measured seven inches
in diameter and weighed just less than one pound. The heaviest weighed 1.67 pounds with a
diameter of almost six inches.
It is important to note the following facts related to hail:
Clouds that produce hail sometimes can be identified by a greenish color.
Falling hailstones can reach a terminal velocity of 120 mph.
Although hailstorms have been known to create serious damage to crops, property and
automobiles, serious concussions or fatal head injuries generally are rare.
Notwithstanding the relatively low risk of injury to individuals, the potential for serious or
fatal injuries from hail still exists.
63
January 2009
NATURAL DISASTERS continued
College Safety 3-6175
Although large hail often occurs immediately north of a tornado track, the presence of hail
does not always signify a tornado, nor does the absence of hail indicate there is no risk of a
tornado. In the event of a hailstorm:
DO…
Take common sense precautions that are
appropriate for conditions of falling ice.
Remain clear of windows and glass
doors.
Play it safe, remain indoors & wait until a
thunderstorm has passed.
DON’T …
Go outdoors unless absolutely necessary.
Ignore the potential for injury in spite of
only a few reported incidents
Attempt to measure the size of hailstones
during a storm.
Tornado. Tornadoes are nature’s most violent storms, and no other country in the world has
more of them than the United States. Although most tornados generate winds of less than 100
mph – still strong enough to overturn cars or uproot trees – some produce winds of up to 300
mph. Most tornadoes occur east of the Rocky Mountains with the Midwest and the Southeast
registering the largest percentage. However, every state is at some risk to include Arizona.
Fast Facts - Tornados:
Are spawned from powerful thunderstorms.
Generally occur near the trailing edge of a thunderstorm.
Can be clearly visible or obscured by rain or low clouds.
May appear nearly transparent until dust and debris are swept into the vortex or a cloud
forms in the funnel.
Are most frequently reported during spring and summer months.
May remain essentially stationary or could move at speeds up to 70 mph.
Often move from southwest to northeast but have been known to move in any direction.
Can exhibit fearsome power: One storm lifted an 83-ton train with 117 passengers and
carried it more than 80 feet. Another carried a home freezer more than a mile.
In the event of a tornado when inside a building:
DO…
Seek shelter preferably in a basement or
tunnel.
Stay on the lowest building level, and
Go to the center of an interior room away
from corners, windows, doors and outside
walls.
Position yourself with as many walls as
possible between you and the outside.
Get under a sturdy table, desk or counter,
or,
Go to an inside hall, closet or restroom.
Crouch near the wall, bend over & protect
your head.
DON’T …
Stand near windows or glass doors.
Go outside to confirm the storm.
Open windows to equalize pressure.
Be drawn off guard if the wind dies down
& the air becomes still (as might occur
before the storm hits).
Expect much protection in mobile homes
or manufactured structures.
64
January 2009
NATURAL DISASTERS continued
College Safety 3-6175
In the event of a tornado when outside a building:
DO…
Seek refuge in a nearby ditch or
depression in order to minimize exposure
to flying debris.
Cover your head with your hands.
Be aware of potential flooding in low-lying
areas.
Recognize the strength of violent winds
that can move debris with the impact force
of a missile.
DON’T …
Try to outrun a storm in a vehicle.
Seek shelter under a bridge or overpass.
(It is safer in a low, flat area.)
Flooding. The most likely cause of flooding on campus might be severe storm activity –
particularly, a squall line or slow-moving thunderstorm – inadequate runoff of water, a stopped
drain or burst pipe, and possibly a leaking roof. For purposes of this plan, other causes such
as river overflow, rapid melting of heavy snow fall, or a breach in a dam or levee are not
discussed here because of the remote likelihood that their occurrence elsewhere will directly
affect the campus here.
Although this portion of the emergency preparedness plan addresses principally those
conditions most likely to occur on campus, other information will be included to assist
community members in the event more severe conditions are encountered elsewhere in the
State.
Fast Facts about flood conditions:
Six inches of water can reach the bottom of many passenger cars and might cause either
loss of control or stalling of the motor.
A foot of water will float many vehicles. In other cases, even partial buoyancy affects
steering and braking.
Two feet of rushing water can carry away many vehicles especially smaller economy cars,
lighter SUVs, some crossover models and many pickup trucks.
Widespread flooding can contaminate drinking water supplies.
Flood waters also may be contaminated by oil, gasoline or sewage, and may be electrically
charged from underground or downed power lines.
Sited on the reservation, the College is on land that can absorb more water than other
areas that are commercially developed. However, the possibility for some flooding still
exists.
65
January 2009
NATURAL DISASTERS continued
College Safety 3-6175
The following are guidelines for the period during and following a flood.
If outdoors:
DO…
DON’T …
Avoid standing water and especially
moving water.
Be wary of areas where floodwaters have
receded as roads may have been
undermined and weakened.
Stay well clear of downed power lines.
Head for higher ground.
Use caution when walking on flooded
sidewalks or parking lots because of
possible trip hazards.
Attempt to ford flood waters.
Challenge moving water with either a car
or so-called heavy vehicle.
Attempt to enter a building surrounded by
standing flood water.
Walk thru moving water.
If indoors:
DO…
Assist others who may need help.
Expect power outages, contaminated
drinking water, electrical hazards, falling
wet ceiling tiles.
Avoid areas in the building that are
flooded.
Disconnect electrical equipment if safe to
do so.
Secure vital equipment, records or
chemicals if it can be done safely.
Anticipate slippery floors and trip hazards
when walking in standing water or on wet
floors.
Use caution when reentering a vacated
building.
Clean and disinfect items that may have
been exposed to contaminated water.
DON’T …
Reenter a building that has been
evacuated because of flooding unless
given clearance to do so.
Consume drinking water until it has been
declared safe to drink.
PLEASE NOTE: Adequate cleanup of possessions and equipment is essential to maintaining
useful service life of items. Fine silt, in solution or suspension, chemicals and other materials
can permeate cloth fibers, bypass seals, and eventually corrode or erode equipment parts.
66
January 2009
POWER OUTAGE
College Safety 3-6175
Power outages can occur at any time, for any length of time and for a variety of reasons. To
name a few reasons, outages can be attributed to acts of nature, area power grid failure,
insufficient output from the utility company, accidents, building circuit overload, short circuit, or
human error. The College maintains an emergency generator with sufficient capacity to power
emergency lighting in most buildings. However, expect ambient light in rooms and hallways to
be low level to nil. Another emergency generator is available to operate the well site that
supplies water solely for drinking, personal hygiene, fire sprinkler systems and fire fighting.
The nature of responses to a power outage depends to a degree upon the length of time
during which there might be no electricity, realizing that periods described as “short” or “long”
are relative. Since decisions to evacuate a building or shut down operations, for example,
may be premised on fragmented or faulty information, an error on the side of safety will best
protect the community and meet the needs of the College.
Prior to a power outage:
Become familiar with the procedures in this section.
Review the section of this plan entitled, “Building Evacuations.”
Keep a flashlight in areas that lack windows or an emergency lighting source.
Preposition personal valuables for ease of location in the dark.
In the event of a power failure:
DO…
Remain calm and patient.
Use flashlights, if available.
Move about slowly and with caution.
Reassure those who are handicapped.
Notify College Safety, 3-6175.
Open outside doors for ventilation if
needed.
Evacuate the building when instructed or
there is a threat to safety and, if there is
sufficient ambient light:
 Secure lab experiments.
 Store all chemicals in proper
containers and locations.
 Remove trip hazards from aisles and
halls.
 Take personal valuables.
 Lock doors, if last to leave.
DON’T …
Evacuate the building immediately unless
instructed to do so or there is a threat to
safety.
Use an open flame for lighting.
Attempt to troubleshoot or remedy the
cause.
67
January 2009
REVERSE EVACUATION/SHELTERING/RADIATION HAZARD
College Safety 3-6175
A reverse evacuation provides an expeditious means to move personnel from an outside area
away from a threat into the relative safety of a building. To be most effective and to provide
the greatest protection, community members will need to comply promptly and cooperatively
with an order to reverse evacuate into a building.
There are several conditions that could result in a reverse evacuation. They are:
An approaching storm with expected high winds, flying debris, hail or lightning.
The report of an armed assailant or intruder on campus.
A report of gunshots or the sound of gunshots.
A threat of shooting.
A threat of terrorist attack.
A wide-area threat of any type that has impacted the SRPMIC and is predicted to affect the
campus.
When downwind from, or in proximity to, the source of a radiation hazard and the need
exists to provide a measure of protection against fallout or radiation exposure.
When ordered by the SRPMIC.
As a precaution when a situation occurs that raises concern over the safety of individuals
in the open.
A reverse evacuation presents several special challenges as follows:
Notification: Many emergency responses are initiated by a distinct audible alarm inside
buildings in contrast with what might be a less pronounced verbal instruction given
outdoors.
Control: Unlike captive audiences in a classroom or office, many of those responding to a
verbal order to reverse evacuate will be moving about outdoors without the leadership of
faculty or staff supervisors.
Responsiveness: The nature of the threat might not be readily apparent and many of
those who are unconvinced of the need probably will be restrained in their response to
instructions to retreat into a building. Others may wait altogether before acting in order to
confirm the threat personally or they may elect to leave the campus instead.
A requirement to reverse evacuate often will be combined with an associated emergency
response such as: Shelter-in-place or Lockdown. Please see Lockdown/Hostage/Shooting
procedures included elsewhere in this Guide.
Shelter-in-place is a response to an emergency situation that offers refuge for individuals
within a building.
A building reverse evacuation may involve several buildings simultaneously. If a need exists
to initiate a reverse evacuation, the order will be given by one or more of the following means:
Through broadcast announcements from outdoor emergency call boxes (blue light phones)
throughout the campus.
Verbal announcements by faculty or staff.
Cell phone “Rave Alert” messages over personal telephones to those who have subscribed
to the College system of important information and emergency alerts.
By hard-wire telephone call.
68
January 2009
REVERSE EVACUATION/SHELTERING/RADIATION HAZARD
College Safety 3-6175
If an order is given to reverse evacuate, all available faculty and staff should immediately
combine efforts to notify individuals in the open to take shelter inside buildings. Building
coordinators equipped with megaphones should be especially effective in supplementing the
orders of faculty and other staff.
Prior to a reverse evacuation, faculty and staff should:
Identify safe areas within each building.
Be prepared to take names of those who are assembled inside the building(s).
Be familiar with faculty and staff, and especially building coordinators in adjacent buildings.
In the event of a reverse evacuation, faculty and staff:
DO…
Instruct those already in the building to
remain inside.
Convey the order to those personnel
outside on all sides of the building.
Assist those with disabilities as needed.
Facilitate the orderly ingress of
individuals.
Implement lockdown or sheltering once
inside as required by the situation.
Direct individuals to safe areas.
Close doors and windows.
Take names of those sheltered in the
building.
Seal doors and windows, if possible.
Comply with the instructions of an
intruder.
Remain inside until “all clear” is
announced.
Follow the instructions of police, fire or
other emergency responders.
DON’T …
Delay in implementing the reverse
evacuation.
Leave the building until cleared to do so.
Attempt to negotiate with an armed
intruder or hostage taker.
In the event of a reverse evacuation, all individuals:
DO…
Remain calm.
Comply with the order, & trust that a
reverse evacuation offers the best
protection at the time.
Assist each other and those with special
needs.
Wait for an “all clear” from the staff before
attempting to leave the building.
DON’T …
Ignore instructions of faculty & staff.
Conduct a personal assessment of the
threat.
Leave the building until released.
In the event of a radiation hazard, follow the guidelines for a reverse evacuation and, in
addition, turn off building ventilation that leads outdoors and be prepared to cover
mouth and nose with cloth or paper towels/tissues.
69
January 2009
SUSPICIOUS PACKAGE
College Safety 3-6175
A suspicious package might include an envelope, parcel or box that generally is unexpected
and by its appearance or circumstance raises a question regarding its legitimacy. In some
cases, an item may seem suspicious solely by subliminal indication or intuition as opposed to
any recognizable factor.
Occasional reports of suspicious packages containing dangerous materials have raised
awareness of the risks involved with public service. Further, with the possibility of a deliberate
attempt to create fear or disrupt public institutions, however remote it may seem at the
present, it is important to be aware of signs that might signify an item as suspect. They are:
Unexpected foreign mail.
Unusual special delivery, especially from
an unknown sender.
Very excessive postage.
Misspelled common words.
Inflated or incorrect titles.
Lumpy or lop-sided configuration.
Excessive tape or twine.
No return address.
Oily stains.
Poor wrapping.
Metal or foil under the outer wrapping.
Residue of powder on the outside.
If a package arrives that appears suspicious or generates uncertainty:
DO…
Leave the item in its place without further
handling.
Ask the addressee if the item is expected.
Inquire in the office if anyone has
knowledge.
Evacuate the area if the item emits a
ticking or humming sound.
Call College Safety, 3-6175, immediately.
Wash hands thoroughly and vigorously
with soap if the item shows any residue,
then …
Clean the phone and the furniture on
which the item was placed.
Follow these procedures if there is any
doubt.
DON’T …
Open, move or further handle the item.
Hesitate to act because of a possible
false alarm.
Answers to the following questions will assist in judging the possibility of a harmful package:
Have you or anyone in the office been:
Involved in a domestic dispute?
Confronted by a disgruntled customer?
The victim of a threat at work, home or elsewhere?
The source of an unpopular decision?
In an auto accident recently?
A victim of road rage?
Named as a defendant in a law suit?
In any situation where you might be the object of revenge or recrimination?
70
January 2009
SUSPICIOUS PERSON
College Safety 3-6175
Scottsdale Community College is a public institution that values diversity, features an open
campus and welcomes students and visitors. As such, it may be difficult to construct a
standard by which to discern bona fide community members and, therefore, differentiate
conclusively between individuals who belong and blend in the community, and those who
arouse serious suspicion.
With such variance between the many members of the College community, appearance and
mannerisms alone – except perhaps in the most extreme – may not be a reliable basis to
classify a person as suspicious. However, these traits when combined with place, conduct
and circumstance – and the indispensible component of judgment – might serve as a wellfounded basis for suspicion.
While there may be no need to report everyone that merely appears “different,” strong feelings
of suspicion or the impression of a person’s disassociation with the campus should prompt one
to notify College Safety at 3-6175. Experience has shown that some factors, while not
conclusive as indicators of suspicious character, often have proved useful in raising
awareness of another’s unusual behavior or questionable presence on campus.
The following, when interpreted with judgment, are possible indicators of a suspicious person:
Conduct completely out of character with the whole of the community.
Furtive movements to avoid detection.
Appearance and overall demeanor that exudes vagrancy.
Lingering in places where loitering is inappropriate, such as a rest room.
Canvassing the interior of cars in the parking lot; peering into vehicles.
Being in an area where the individual clearly does not belong, i.e. a non-employee behind
a counter or in an office that is normally occupied by staff or is currently unattended.
Movements and mannerisms that suggest violence or are extraordinary for the College.
Noticing a concealed weapon.
Deep intuition regarding an observation or encounter that generates significant
uneasiness.
When in doubt, contact College Safety at 3-6175 and provide as much of the following
information as possible:
Explanation of the person’s actions, speech and location.
Description: Gender; clothing; build – slender, medium, heavy-set; ethnicity; height.
Direction of movement.
71
January 2009
WORKPLACE VIOLENCE
College Safety 3-6175
What is it? It is either an act of physical violence, threat of physical harm, hostility,
harassment, emotionally abusive behavior, intimidation, verbal abuse, or other threatening or
disruptive behavior at work. If the behavior is aggressive, abusive or hostile to the point of
generating elevated concerns for personal safety or if it produces serious anxiety or intense
fear, it is considered to be violence in the workplace. These acts constitute the crux of the
problem although some behaviors may be so egregious as to be criminal in nature.
What happens when it is reported? No act of workplace violence will be ignored. It affects
not only the victim but also co-workers who coexist in the same environment. The College will
initiate an interdisciplinary response to the incident and, depending on the circumstances, may
involve senior College administration, the College Safety Department and the Salt River Police
Department. Other College units also are available to assist in resolving the issue.
What to do before an incident? Although there is no litmus test to predict whether a person
will become violent, there is the need to be aware of indicators that could warn of potential
workplace violence. They are, in part: Belligerent, bullying, harassing, or intimidating
behavior; numerous conflicts with others; admission of desperation over family or other
personal problems; hypersensitivity to criticism; veiled or specific threats; outbursts of anger;
obsession with a supervisor, co-worker or employee; extreme and unusual emotionalism; open
hostility to another; prolonged agitation with someone’s conduct or speech; unusual or
incessant aggravation; vicious criticism of others, or extreme change in normal behavior.
While a threat alone, in a majority of cases, may not result in a violent act, the threat itself can
damage the perception of safety in the workplace and result in an atmosphere of tension and
fear. If there is either an implied or overt threat of violence, or there is a reasonable suspicion
or expectation of violence, notify College Safety immediately at 3-6175.
The form and severity of workplace violence varies widely and is often fueled by extreme
emotional disturbance. Therefore, the safety of everyone is a first priority, and the nature of
one’s response must of necessity be tempered by the particular circumstances.
When faced with the threat of workplace violence:
DO…
DON’T …
Remain calm.
Take all threats seriously.
Realize that emotions are abnormally
high.
Take time to listen without taking sides.
Allow venting without interruption.
Provide a solution to the person’s
concerns, if possible, or offer a referral.
Realize that a threat can escalate into
violence.
Report all forms of workplace violence to
Campus Safety at 3-6175.
Remain available to speak with Safety
Department staff.
Ignore threats.
Deny an obvious problem.
Confront a person who poses a threat.
Become involved in a personal argument.
Assume that you alone can always
defend yourself against threats.
Act unless certain it is safe to do so.
72
January 2009
WORKPLACE VIOLENCE continued
College Safety 3-6175
If a person’s anger is not subsiding or is intensifying, or there is a violent act, and if safe to do
so:
DO…
Attempt to summon help.
Call 9-1-1 immediately; request medical
aid, if needed.
Activate a panic button or signal a coworker.
Take shelter in a closet or under a desk;
remain quiet.
Calmly move yourself & others elsewhere
to safety.
Exit the building quickly and quietly.
DON’T …
Rationalize the incident, alibi for the
person, or excuse the violence.
Ignore the threat.
For additional emergency procedures with possible application to incidents of workplace
violence, please review: EVACUATIONS…BOMB THREATS…SUSPICIOUS PERSONS…
and FIRE.
73
January 2009
Scottsdale Community College
EMERGENCY OPERATIONS PLAN
Annex A – Building Emergency Response Plan
Appendix 2 – Faculty and Staff Responsibilities During
Emergencies
I.
INTRODUCTION.
Purpose.
To outline for faculty and staff supervisors special responsibilities to be
accomplished before or during specified emergency circumstances.
II.
SITUATION AND ASSUMPTIONS.
A. Situation.
1. Given the potential for an emergency on campus, the need exists for all
members of the College community to be prepared to respond to
emergencies before and after the arrival of emergency personnel.
2. A successful response to an emergency will require the cooperation and
support of members who are informed and prepared to follow guidelines
that have proven useful in the past.
3. In addition to the timely deployment of emergency response teams, a
successful response to an emergency will depend in large part on the
manner in which all members of the College community collectively react
during a critical situation.
4. This Appendix is published in order to inform faculty and staff
supervisors – those who are in defacto leadership positions – of selected
responsibilities in checklist format pertaining to actions that either are
especially critical in protecting the community or often will be combined
with other responses to emergencies that are likely to occur.
Note: While the Tabs to this Appendix do not correspond completely
with each emergency listed in the Emergency Actions Guide, they:
a. Apply in many cases to more than one emergency response.
b. Illustrate the responsibilities of faculty and staff supervisors under
circumstances that can be expected to require effective leadership.
74
January 2009
B. Assumptions.
1. An emergency may be limited to a single building or individual, a larger
part of the College community, or it may involve the entire campus.
2. Preparations for an emergency will be predicated on the fact that the
length of delay in receipt of outside assistance is indeterminate and may
require individuals to respond accordingly.
3. Faculty and staff supervisors will be familiar with the College Building
Emergency Response Plan, and its two appendices, and will be
prepared to act in a leadership role to facilitate an effective response to
an emergency.
III.
MISSION.
To provide College faculty and staff supervisors with information necessary for
an effective initial response to specified emergencies.
IV.
EXECUTION.
A. An emergency on campus likely will result in an overall response that
includes not only emergency professionals but also the actions of faculty,
staff supervisors and other community members.
B. The priority of actions for faculty and staff during an emergency is to:
1. Provide leadership for others during an emergency response that results
in appropriate actions under the circumstances.
2. Provide aid and assistance to those who are disabled or who have been
injured.
3. Assist others to take shelter in place or relocate promptly to an area that
offers the greatest safety from the effects of the situation.
C. Preparations for, and response to, an emergency will involve a College
response in depth, with those closest to the incident taking the first individual
steps. As the response widens, Institutional departments that are involved
merge with the SRPMIC or other outside agencies to assist in protecting
lives and property.
D. College department chairs, directors and supervisors are responsible to
assure that faculty and staff supervisors are informed and prepared to
accomplish the responsibilities outlined in Tabs A to E to this Appendix.
V.
COMMAND, CONTROL AND COMMUNICATIONS.
As specified in Annex A, Building Emergency Response Plan.
75
January 2009
EMERGENCY OPERATIONS PLAN
Annex A – Building Emergency Response Plan
Appendix 2 – Faculty and Staff Responsibilities During Emergencies
Tab A – What to Know First
Situation: The scope and pace of day-to-day operations generally preoccupies the
attention and activities of the College community to the virtual exclusion of giving
significant forethought to the appropriate actions in the event of an emergency. This
Tab provides important information specifically for faculty and staff prior to the need for
an emergency response.
Responsibilities:
Before an emergency:
Be familiar with procedures in the Emergency Actions Guide, Appendix 1, Annex A,
Building Emergency Response Plan.
Know surroundings & locations of:
All building exits.
Fire alarm pull stations.
Fire extinguishers.
First-aid kits.
AED units.
Possible outside assembly areas.
Note: Outside assembly areas will not be predesignated but shall be identified
at the time of the emergency based on the location of external conditions that
offer the safest refuge from harm or risk of harm, and will not interfere with
emergency responders.
Phone number of College Safety: 480-423-6175 (on campus: 3-6175).
Note the location of disabled personnel.
Be aware of building coordinators’ locations.
Coordinate assistance to enable community members to communicate in English.
For faculty:
Review with students the following minimum information and procedures on the
first day of each class, each semester.
76
January 2009
Be prepared to fulfill a role as leader to direct actions and guide the responses
of students and others in the vicinity.
For staff supervisors: Review these same topics periodically with staff:
What to Know First.
Bomb Threat.
Building Evacuation.
Evacuation routes.
Fire.
Lockdown/Hostage/Shooting.
Outside assembly areas (to be designated at the time of evacuation).
Reverse Evacuation/Shelter-in-Place.
The role of building coordinators, and the imperative to cooperate with them.
The mutual roles of supervisors and employees to lead others in an emergency
response.
For detailed information, see Annex A, Appendix 1, Emergency Actions Guide; and
Annex B, Building Coordinators.
During an emergency:
Be willing and prepared to lead the class or staff unit in an emergency response.
Provide information and direction throughout the series of emergency actions.
Maintain accountability of all students and office occupants, and report injuries and
missing persons to College Safety (480-423-6175).
Be prepared to remain with students and employees until the emergency is
resolved.
77
January 2009
EMERGENCY OPERATIONS PLAN
Annex A – Building Emergency Response Plan
Appendix 2 – Faculty and Staff Responsibilities During Emergencies
Tab B – Bomb Threat
Situation: Bomb threats can occur at any time, and are made most often by phone,
sometimes by written note, and on relatively rare occasions in person. Fortunately,
the majority of threats are false, but even so, each threat requires a serious but
temperate response in order to protect the welfare of the College community.
Responsibilities:
Before a threat is received:
Be familiar with procedures in the Emergency Actions Guide at Annex A, Appendix
1, related to Bomb Threats, the Bomb Threat Checklist and Building Evacuations.
Prearrange a silent signal to notify a colleague to report the threat to College
Safety.
Preview possible locations of outside assembly areas, particularly one that is
farthest from the building.
Note: Outside assembly areas will not be predesignated but shall be identified at
the time of the emergency based on the location of external conditions that offer
the safest refuge from harm or risk of harm and will not interfere with emergency
responders.
Identify the location of disabled personnel.
When a threat has been received:
Call 9-1-1 (SRPMIC) and notify College Safety, 423-6175, as soon as possible.
Complete as much of the Bomb Threat Checklist as possible.
Begin evacuation of the building when instructed to do so by College Safety or
higher authority. To avoid creating panic, do not use the term “bomb threat” to
initiate an evacuation but, instead, use established fire drill procedures.
Remind occupants to take personal possessions during an evacuation.
Direct evacuees to assemble in the designated assembly area.
Lead the class or staff unit in the emergency response.
Use building coordinators to assist.
Make good-faith attempts to assure all occupants have left the building.
Take role call upon reaching the.
78
January 2009
Report injured or missing persons to College Safety.
Do not reenter the building once it has been evacuated until it has been declared
safe to do so by College Safety, fire or police personnel.
Remain with the evacuees until the threat has been resolved.
Refer media to higher authority and wait for authorization to cancel classes.
79
January 2009
EMERGENCY OPERATIONS PLAN
Annex A – Building Emergency Response Plan
Appendix 2 – Faculty and Staff Responsibilities During Emergencies
Tab C – Building Evacuation
Situation: The need to evacuate a building is precipitated by the fact that conditions
inside the structure either are known to place occupants at a risk greater than outside,
or prudence dictates the need to leave the building as a precaution. Most evacuations
will be initiated by a fire alarm. When a fire alarm first sounds – either “false” socalled, or real – an evacuation must be initiated in order to assure the safety of all
personnel unless competent authority has confirmed there is no fire.
Responsibilities:
Before an emergency:
Be familiar with procedures in the Emergency Actions Guide, Annex A, Appendix 1,
related to Building Evacuations.
Note location of disabled personnel.
Be aware of building coordinators’ locations.
Locate the nearest outside exit and the primary route to reach it.
Note location of possible outside assembly areas.
Note: Outside assembly areas will not be predesignated but shall be identified at
the time of the emergency based on the location of external conditions that offer
the safest refuge from harm or risk of harm, and will not interfere with emergency
responders.
During an emergency:
Check the hallway for clearance.
Instruct students and staff when and how to evacuate the building.
Monitor the progress of those who are disabled.
Give reminders of the appropriate procedures to use.
Lead the class or staff unit in an emergency response.
Designate the building exit to use, if appropriate.
Remind everyone to “buddy up” for mutual assistance.
Give directions to meet at a specified outside assembly area.
Take class roster or, if applicable, an office staffing list.
Close windows, turn out lights, and shut doors.
Assure all occupants leave the room, and follow personnel out of the building.
Knock on closed doors and latrines and announce the need to evacuate.
80
January 2009
Account for all occupants once outside.
Use cell phone or runner to report casualties and missing persons to College
Safety.
Stay with students and staff until “all clear” is announced or when otherwise
instructed.
81
January 2009
EMERGENCY OPERATIONS PLAN
Annex A – Building Emergency Response Plan
Appendix 2 – Faculty and Staff Responsibilities During Emergencies
Tab D – Fire
Situation: Fires pose an elevated threat to safety for reasons that include, in part, the
speed with which a fire can develop, exposure to smoke and fumes, susceptibility to
asphyxiation, and differences in types of fires and methods of extinguishing them.
Responsibilities:
Before a fire occurs:
Be familiar with the substantial information and procedures included in the
Emergency Actions Guide at Annex A, Appendix 1.
Know the location of the nearest fire alarm pull station.
Pre-brief occupants regarding evacuation route(s), nearest exit(s), location of fire
extinguisher(s) and evacuation procedures.
Note those individuals who might require special assistance during an evacuation.
Be aware of building coordinators’ locations.
Note location of possible outside assembly areas.
Note: Outside assembly areas will not be predesignated but shall be identified at
the time of the emergency based on the location of external conditions that offer
the safest refuge from harm or the risk of harm, and will not interfere with
emergency responders.
After a fire or smoke from a fire has been detected:
Initiate an evacuation of the building.
Exercise leadership and give appropriate instructions with regard to the exit from
the room, evacuation route and meeting in an assembly area outside.
Provide assistance to those with special needs during the evacuation.
Close windows and doors on the way out if last to leave.
Maintain order to the extent possible under the circumstances.
Take role call upon reaching the assembly area.
Report injuries and all others absent or otherwise unaccounted.
Assure that evacuees remain outside the building in the designated assembly area,
if possible, until given permission to reenter the building or are dismissed.
Follow all instructions of College Safety or fire department personnel.
82
January 2009
EMERGENCY OPERATIONS PLAN
Annex A – Building Emergency Response Plan
Appendix 2 – Faculty and Staff Responsibilities During Emergencies
Tab E – Lockdown/Hostage/Shooting on Campus
Situation: A lockdown of a campus building involves deliberate denial of entry into the
structure or any of its rooms. Concurrently, it also requires the occupants inside at the
time the lockdown is ordered to remain inside. The purpose of ordering a lockdown is
to protect occupants from a threat to safety that exists, or is believed to exist, outside
the building.
There are two types of lockdowns: 1) A “stay-put” that limits occupants to the building,
per se, and 2) A “duck and cover” that restricts use of hallways or other areas outside
individual rooms. In both instances, exit from the building is not permitted until a
specific and authoritative “all clear” is given.
The procedures for a lockdown also apply in large part during a hostage situation and
a shooting. The additional responses that are unique to these two emergencies also
are included in this Tab.
Responsibilities:
Before an order to lockdown:
Be familiar with procedures in the Emergency Actions Guide, Annex A, Appendix 1,
related to Lockdown/Hostage/Shooting on campus.
Note location of disabled personnel.
Have available keys, if possible, to lock both interior and outside doors. At a
minimum, obtain access to interior door keys. Note: keys may not be necessary if
doors can be locked from the inside of the room/building.
Be aware of building coordinators’ locations.
After a lockdown has been ordered:
Exert leadership in maintaining order and securing rooms or the building.
Direct occupants to assemble in a classroom, office or other space.
Conduct a very quick visual sweep of the hallway outside the room, but do not
leave the room or walk the hallway to ascertain conditions.
Move quickly to establish either a stay-put or duck-and-cover response as dictated
in the order to lockdown or by the nature of the threat.
If a duck-and-cover has been directed, lock classroom doors from the inside. If
unable to lock doors from the inside, attempt to barricade doors with the heaviest
items available.
83
January 2009
Have windows closed and locked, shades drawn, lights out; and remain quiet.
Maintain a count of occupants.
If a threat has infiltrated into the building, do not open doors or answer calls from
the hallway unless the individual has been positively identified as friendly. Instead,
wait for staff to unlock the door from the outside before leaving the relative safety of
a locked room or building.
Before a hostage situation or a shooting…
Be familiar with lockdown procedures and responsibilities.
Review procedures with students and staff, even though the potential for such
emergencies may seem remote at present.
Be mentally prepared to exercise special strength in leadership.
Remember that specially-trained police professionals have been organized into
specialty teams to respond to each situation.
During a hostage situation or after a shooting…
Do not confront a hostage taker; if the individual is unaware of your presence, do
not expose yourself.
In both a hostage and a shooting situation, lock doors to the hallway, implement a
duck-and-cover lockdown and remain quiet.
Close blinds or curtains.
Do not peer out of windows or into hallways to ascertain the situation.
Reassure occupants as much as possible. A response already will have begun
even though it may not be apparent at the time.
If captured as a hostage, remain as calm as possible, comply with instructions,
speak only with permission and do not argue, ask questions, make suggestions or
attempt to negotiate.
Remain in place until a recognized authority gives the all clear.
84
January 2009
Scottsdale Community College
EMERGENCY OPERATIONS PLAN
ANNEX B: BUILDING COORDINATORS
I.
INTRODUCTION.
Purposes.
1. To establish within each building a select group of community members
organized and trained to assist others during the initial stages of an
emergency.
2. To mobilize a constituent group of community members who by their
presence and influence provide helpful directions to others during a
response to various emergencies.
3. To outline roles and responsibilities related to building coordinators of
department chairs, supervisors and other responsible individuals prior to
and during an emergency.
II.
SITUATION AND ASSUMPTIONS.
A. Situation.
1. The usual pace of College activities, particularly in the bucolic setting of
the campus, can create some disbelief in the possibility that an
emergency of serious proportions might occur. Experiences of other
colleges, however, indicate otherwise and point to a need to balance
priorities between academic pursuits and preparedness for emergencies.
2. There exists, without a doubt, the possibility of either an emergency on
campus, on Tribal lands, or as a result of an event elsewhere within the
State. As a result, the need may arise to mobilize College resources,
with or without the assistance of the SRPMIC, and respond to the
situation.
3. Conditions that might require an emergency response could result from
fire, storm, flooding, air or ground accidents, terrorism, explosion,
hazardous materials incidents, civil unrest, earthquakes or other
occurrences that threaten the safety of the College community.
4. First responders – those whose mission, training and equipment, by
design, are intended specifically to address the immediate needs of the
85
January 2009
community during an emergency – will respond directly to the conditions
that pose a threat to the community.
5. In the absence of police, fire or medical units or other tactical emergency
response means in the College organization, the campus relies upon the
Salt River Pima-Maricopa Indian Community for critical first responder
services.
6. Although a campus situation might not reach the level of a high-level
emergency, the Indian community can be expected as a matter of
custom to deploy to the campus in order to assure that conditions are
well under control. Unless direct involvement is required, the SRPMIC
normally will standby until the matter is fully resolved. This reflects the
Indian Community’s commitment to the campus and its deep interest in
all matters with the potential to affect any part of its lands.
7. A successful response to an emergency – a situation that jeopardizes
the safety of the campus community – will require the cooperation and
mutual support of members who are informed of proper responses and
are prepared to follow guidelines that have proven useful to others in the
past.
8. In addition to informed faculty, staff supervisors and employees, building
coordinators are an especially important component of the College plan
to respond to a campus emergency.
B. Assumptions.
1. Emergencies may occur at any time, with little warning and during
periods of reduced levels of supervision.
2. An emergency may be limited to a single building or individual, a larger
portion of the College community, or it may involve the entire campus.
3. College preparations are to be predicated on the fact that the length of
delay in receipt of outside assistance is indeterminate and may require
the Institution to conduct short-term response operations independently.
4. Personnel first dispatched to the scene of an emergency will address the
most immediate life-threatening conditions first, while responses
intended to limit further exposure to the risks will be left to the initiative of
community members at large.
III.
MISSION.
A. To preserve life and minimize injury, and prevent loss or damage of
property.
86
January 2009
B. To provide building coordinators and other community members with
information necessary to create within their area of influence the foundation
for an effective response to an emergency.
C. To limit community members’ exposure to the risks of an emergency by
providing guidance related to:
1. Appropriate individual actions based on the type emergency.
2. Moving away from the scene to an area of relative safety.
3. Remaining in place until the situation is abated.
IV.
EXECUTION.
A. Concept of Operation.
1. A campus emergency likely will result in a community response that
involves not only SRPMIC emergency professionals as first responders
but also, in some instances, students and other College employees
contributing in ways that might be outside their normal job functions.
2. When confronted with an emergency, the College will respond in
echelon, with those closest to the incident taking the first individual steps,
sometimes before first responders arrive on scene. As the situation
develops, the campus administration initiates actions that are appropriate
for the circumstances, followed by other Institutional departments that
are equipped to begin remediation.
3. The priority of actions for building coordinators in responding to an
emergency is to:
a. Give prompt information and guidance to building occupants during
an emergency response in order to minimize risk to personal safety.
b. Provide aid and assistance to those who are disabled or who have
been injured.
c. Assist faculty and staff in accounting for building occupants.
4. The Emergency Actions Guide, appended to Annex A, Building
Emergency Response Plan, provides useful information and outlines
steps to be taken by members of the College community during various
emergencies.
5. The College initially will fulfill its responsibility to direct and control an
emergency response until:
87
January 2009
a. The situation exceeds the capabilities of the College and assistance
is requested, or
b. The SRPMIC exercises its prerogative to intercede in the response.
6. The Director of College Safety, acting as Incident Commander, will direct
the actions of College departments during an emergency. When outside
agencies become directly involved, a Unified Command will be formed to
coordinate all major organizations without restricting each agency’s
efforts to fulfill jurisdictional responsibilities.
7. College departments will cooperate fully with the Institution’s Incident
Commander or the Unified Command when established.
B. Tasks.
1. College departments and members of the campus community are to
respond to emergencies as outlined in the Emergency Operations Plan,
to include its annexes, and as directed by the Incident Commander.
2. College department chairs, supervisors or other responsible individuals
shall:
a. Recruit for each building individuals (possibly volunteers) to serve as
building coordinators to assist the building occupants during the initial
stages of an emergency response.
b. Negotiate with other tenants sharing the same building in order to
combine resources in an attempt to have ideally at least two
coordinators available during normal operating hours of the building.
c. Assure that coordinators satisfy the criteria listed in Paragraph C,
below.
d. Schedule newly appointed coordinators to attend training on the
responsibilities of the position. The Department of College Safety will
conduct orientation sessions for coordinators and for other staff at the
start of each term as requested by departments.
e. Identify:
1) Individuals to be designated as building coordinators and provide
names and contact information to College Safety.
2) Faculty and staff members who are First-Aid/CPR qualified and
AED trained and inform building coordinators.
88
January 2009
3) Staff and students at the start of each semester who are disabled
and may require assistance during an emergency and inform
building coordinators of their locations.
4) Changes in the status of disabled community members whose
location or personal needs may have changed since the previous
inventory.
f. Establish “buddy teams,” in conjunction with building coordinators, to
assist those who are disabled as follows:
1) Form volunteer teams generally of at least two people, if possible,
but more or less depending upon the individual needs of the
disabled.
2) Attempt to identify “buddy team’ members who ideally are located
near, or are accessible to, each individual to be assisted.
3) Assure that team members know the individual specific needs of
the disabled person.
4) Enlist the disabled person’s participation in the training of the
“buddy teams.”
5) Establish one buddy team for each disabled person if the
individual agrees. If the person declines an offer of preplanned
assistance, faculty members, supervisors or building coordinators
should monitor the individual’s location during an emergency and
assure the person’s welfare.
6) Conduct at the start of each semester an accounting of disabled
members of the community to assure that none is overlooked in
the plan to assign buddy teams and provide assistance.
g. Assist community members as needed to communicate in English.
C. Building Coordinators.
1. Prerequisites.
a. Building Coordinators must be:
1) Motivated by a strong desire to assist other members of the
community during a response to an emergency.
2) Willing and able to assist others and, if necessary, exercise a
degree of leadership during a crisis.
89
January 2009
3) Familiar with the prescribed steps to be taken when responding to
each type of emergency covered in this Plan.
4) Imbued with a seriousness of purpose that is consistent with the
essential importance of the position to minimize injuries and save
lives.
The duties of building coordinator do not require one to be at
risk of harm to a degree greater than what the emergency
presents.
5) Prepared to assist others by providing a:
a) Reassuring personal presence.
b) Display of calm and composure.
c) Voice of authority that connotes knowledge and leadership that
guides others to do what best can be done under the
circumstances.
2. Responsibilities.
a. Before an emergency:
1) Attend special training for building coordinators conducted by
College Safety.
2) Assist the department chair of staff supervisor in planning and
preparing for emergencies.
3) Be well-versed in the Emergency Actions Guide (Annex A,
Appendix 1), and prepared to remind others of the appropriate
responses to various emergency situations.
4) Be familiar with adjacent building floor plans and other nearby
building coordinators in order to combine efforts in the event an
emergency affects a neighboring structure.
5) Recommend improvements to campus or building emergency
preparedness or response plans.
6) Be a reliable custodian of the following items of equipment that
may be issued by College Safety depending on availability of
funds:
a) One megaphone.
90
January 2009
b) One reflective identification vest imprinted, “BUILDING
COORDINATOR.”
c) One radio tuned to the frequencies assigned to College Safety.
d) One safety helmet.
e) One flashlight with spare batteries.
f) One small First-Aid kit.
b. During an emergency:
1) Initiate an immediate response in accordance with the procedures
outlined in Annex A, Building Emergency Response Plan.
2) Assist in notifying building occupants of the nature of the situation
and give instructions regarding the proper actions to take under
the circumstances.
3) Assess the situation outdoors, if possible, and give instructions to
guide evacuees to safe outside assembly areas that can be
identified after the emergency is in progress.
4) Render physical assistance or First-Aid/CPR as needed and if
qualified.
5) Enlist the support of “buddy teams” to aid those who are disabled
and might need help.
Building coordinators are not responsible for supervising
emergency responses, per se, or for rescuing individuals at
great personal risk. Instead, the position serves to:
a) Inform and guide others to respond calmly and correctly
under the particular circumstances.
b) Assist others as necessary consistent with one’s
knowledge and skill, and only as conditions safely allow.
c) Give helpful instructions but not enforce compliance.
V.
COMMAND, CONTROL AND COMMUNICATIONS.
A. Campus Emergency Command Structure.
Some emergencies might require relatively limited College response and
resources. In other instances, conditions might require more widespread
employment of resources and involve considerable disruption of routine
activities.
In both cases, the structure to manage all emergencies
regardless of type or severity exists with an Incident Command System
(ICS). Therefore:
91
January 2009
1. The College command structure will vary in size depending on the nature
of the emergency and the organizations involved.
2. Limited emergencies – those fully within the response capabilities of the
College – might not involve the active involvement of the SRPMIC and
therefore will be managed by the Director of College Safety acting as the
Incident commander.
3. The Salt River Pima-Maricopa Indian Community (SRPMIC), as a
sovereign, routinely provides dedicated support to the College in the
form of police, fire, medical and HAZMAT services.
4. The Incident Commander during a campus emergency not involving
other agencies may:
a. Be located on the site of the emergency or in the Department of
College Safety Dispatch Center.
b. Assign College Safety Department employees to accomplish various
functions.
c. Request representatives
assistance.
from
other
departments
to
provide
5. A response to an emergency involving the SRPMIC or other outside
agencies will be coordinated and directed by a Unified Command that:
a. Is staffed with representatives of all major organizations involved.
b. Includes a College representative empowered to make executivelevel decisions for the Institution when conditions require quick action
without lengthy discussion.
B. Communications.
1. Emergency 9-1-1 calls initiated from campus telephones reach the
SRPMIC central dispatch and provide the most expedient and extensive
assistance requiring police, fire, paramedic, chemical, HAZMAT or other
emergency response.
2. To contact the Department of College Safety using a campus telephone,
dial 3-6175.
3. Calls that initially reach the Tribal dispatch or the Department of College
Safety, by protocol, generate an automatic notification to the other
agency in order to marshal resources to respond to the emergency.
92
January 2009
4. The College community may be notified of an emergency by one or more
of the following means:
a. An audible building alarm.
b. By interior building public address system.
c. Through one-way broadcast announcement from outdoor emergency
call boxes (blue light phones) throughout the campus.
d. A cell phone “Rave Alert” message to those who have subscribed to
the College system of information and emergency alerts.
e. By hard-wire telephone call.
f. Verbal announcement by faculty or staff.
g. By an individual runner representing College Safety or an element of
the College Administration.
5. All radio, telephone and interpersonal communications during an
emergency shall include use of the following:
a. Plain language without the use of code words, acronyms,
abbreviations or slang.
b. Phonetic pronunciation of the alphabet (e.g. alpha, bravo, Charlie…).
c. The 24-hour clock, Mountain Standard Time (e.g. 1000 hours vs 10:
a.m.; 1400 hours vs 2:00 p.m.; 0230 hours vs 2:30 a.m.).
d. English exclusively in order to avoid confusion and misunderstanding
among community members, especially between emergency
command elements and first responders. In instances when the use
of English alone limits critical intercommunication, department plans
shall include provisions for other language skills on staff.
93
January 2009
Scottsdale Community College
EMERGENCY OPERATIONS PLAN
ANNEX C: EMERGENCY RESPONSE TEAM (ERT)
I. INTRODUCTION.
Purposes.
1. To enable the College to field a special unit with a structure and
response capability specially suited to meet some of the immediate
needs of the community during an emergency.
2. To fulfill an Institutional obligation to contribute efforts in support of
outside agency fire, police, medical and HAZMAT responders on whom
the campus depends for its closest source of first responders.
3. To direct primary efforts to resolving life safety issues and to establish a
foundation for the resumption of College operations during the recovery
phase of an emergency.
II. SITUATION AND ASSUMPTIONS.
A. Situation.
1. There exists the possibility of either an emergency on campus, on Tribal
lands, or as a result of an event elsewhere within the State. As a result,
the need may arise to mobilize College resources, with or without the
assistance of the Salt River Pima-Maricopa Indian Community
(SRPMIC), and respond to the situation.
2. As a sovereign Community, the SRPMIC has primary responsibility for
emergency response to situations that occur within its borders.
Accordingly, Tribal leaders recognize their obligations both to their
people and to the College and will commit all available resources to save
lives, minimize injuries and limit damage to property and the
environment.
3. The College Department of College Safety functions as a security
department, in contrast to that of a full-service police agency, and relies
initially and entirely upon the SRPMIC Police Department for all
traditional police services.
4. College Safety also depends upon the Indian Community for fire,
medical, ambulance and HAZMAT operations.
94
January 2009
5. Lacking the staff and capabilities to do otherwise, the College fulfills a
relatively negligible role as a first responder during an emergency and,
instead, becomes involved largely to assist the SRPMIC or other outside
agencies in efforts to mitigate the situation.
B. Assumptions.
1. Disasters may occur at any time, with little warning and during periods of
reduced levels of supervision.
2. The nature of some disasters may tax resources to the extent that the
SRPMIC and/or outside agencies may not be able to respond
immediately to a campus emergency.
3. Scottsdale Community College will assign a priority to preparedness and
will allocate sufficient resources and efforts on a continuing basis to
maintain the readiness of the Institution to respond to an emergency.
4. Preparations are predicated on the fact that the length of delay in receipt
of outside assistance is indeterminate and may require the Institution to
conduct short-term operations independently and possibly to sustain
itself for periods from hours to possibly days.
III. MISSION.
A. To preserve life and minimize injury, and prevent loss or damage of
property.
B. To respond promptly and effectively to conditions that pose a significant
impact on the safety of the campus and its members.
C. To establish a foundation for expeditious recovery from an emergency or
disaster.
IV. EXECUTION.
A. Concept of Operations.
1. When confronted with an emergency, the College will respond in
echelon, with those closest to the incident taking the first individual steps.
As the situation develops, the campus administration initiates actions
that are appropriate for the circumstances, followed by other Institutional
departments that are able to begin remediation.
2. Members of the community immediately affected by the emergency
generally are first to respond directly, for example by initiating a building
evacuation or by taking other actions in accordance with the Emergency
Actions Guide at Annex A, Appendix 1.
95
January 2009
3. During the early period of an emergency, the Director of College Safety,
acting as the campus Incident Commander, may deploy the Emergency
Response Team (ERT) to perform functions that contribute primarily to
the safety of the community.
4. Although the SRPMIC early response units are expected to reach the
campus within minutes, the ERT – composed of members whose
primary duties generally do not include a direct response to a serious
emergency – likely will be deployed sometime later.
5. Duties assigned to the Team could vary widely depending on the nature
and extent of the emergency and the need for supplemental assistance
to the first responders, the SRPMIC.
6. The priorities of an ERT response to an emergency are directed to those
conditions that:
a. Are related to the safety of community members.
b. Require special efforts to support first responders or provide depth to
the campus response to an emergency.
c. Will assist community members who are responding to an
emergency.
d. Can be addressed early, following successful response to the
situation, in order to establish a foundation for an expeditious
recovery from the emergency and return to normal College functions.
7. When deployed, the ERT will become an integral part of the campus
Incident Command System.
B. A College Emergency Response Team is formed to accomplish the
following purposes in a general order of priority as follows:
1. Act as a ready-reaction unit under the direction of the Campus Incident
Commander (IC) to assist departments and administrative areas at any
location on campus, and to initiate actions appropriate under the
circumstances – always in a manner strictly consistent with individual
training and Team capabilities.
2. Perform actions through teamwork with other College or outside agency
personnel that generally are related to life safety.
3. Assist building occupants responding to an emergency, support efforts of
Building Coordinators, and assist in isolating the scene from the rest of
the campus.
4. Support designated emergency responders – such as SRPMIC fire,
police, medical or HAZMAT – as instructed by the Incident Commander
96
January 2009
or elements of a Unified Command and consistent with training and
capabilities.
5. Inform the IC of conditions at the scene of the emergency.
6. Accomplish other functions as assigned by the IC or UC that might
include a supporting role to assist College departments or outside
agencies (most often SRPMIC units), in part, with:
a. Building evacuation/reverse evacuation or lockdown.
b. Other conditions included in the Emergency Actions Guide.
c. Administration of first-aid, CPR or AED to victims.
d. Emergency or crime scene security.
e. Traffic and crowd control.
f. Directing disoriented community members to safe areas.
g. Isolating buildings, hazards or other areas of the campus.
h. Basic administrative records-keeping.
i.
Other tasks as requested unless the situation subjects Team
members to violence or the threat of violence, or creates exposure to
conditions that pose an undue risk of injury.
7. Assist in restoring campus facilities to normal operation during the
recovery phase of the emergency.
C. All functions of the Emergency Reaction Team shall:
1. Be fully consistent with the knowledge, skills and abilities of individual
Team members, and within the capabilities of the Team itself.
2. Present no risk to life beyond the conditions of the emergency itself.
3. Be accomplished at the direction of the IC or UC and if requested by
emergency first responders in the field, shall first be approved by the
Command.
4. Be performed preferably as a unit intact and, as much as possible, when
first responders also are on the scene performing the same or similar
duties.
97
January 2009
5. Be suspended if a threatening situation occurs that creates an undue risk
to personal safety and if a suspension of activities occurs, the cessation
of work shall be reported promptly to the Command Post.
D. The Team is organized into two complementary units:
1. A rapid action unit structured to deploy quickly to assist in consolidating
the early campus response to the emergency, and
2. A support unit that normally will be activated following the rapid action
unit to accomplish the role implied in its title.
E. The Emergency Response Team and its two units will deploy and operate
initially under the direction of the Director, Department of College Safety, or
designee, acting in the capacity of Incident Commander.
Although
department supervisors will oversee the field activities of individual Team
members, the IC or Unified Command will assign specific tasks to the entire
Team.
F. The ERT, organized into two elements as indicated, will be staffed with
representatives from the departments listed:
1. Rapid Action Unit (RAU):
a. Department of College Safety: One to four Security Guards.
b. Maintenance and Operations: Two electricians, two plumbers, two
carpenters, three grounds keepers, two sign shop painters, two
HVAC technicians, and other personnel to accomplish the
organizational mission.
c. Institutional Advancement: One employee with camera.
2. Support Unit (SU) dispatched on order, as required by the situation, in
order to reinforce the RAU or to begin recovery operations):
a. Department of College Safety:
needed.
All remaining available staff as
b. Maintenance & Operations: Three grounds carts with trailers (if
available); one front loader (Bobcat); one fork lift; one pickup truck;
portable water pumps, vacuums, fans and dehumidifiers including
personnel needed for equipment operation.
c. Institutional Advancement: One additional staff member with camera.
d. Information Technology: All available staff as needed to assess
damages and restore systems.
98
January 2009
3. Both the Rapid Action and Support elements will be prepared to perform
additional missions, as follows:
a. Assist primary emergency responders, most often SRPMIC fire,
police, medical or HAZMAT units.
b. Establish a secondary perimeter to isolate the scene.
c. Assist College Safety staff in instructing community members against
reentry into buildings that have been evacuated.
d. Assist faculty, staff supervisors and Building Coordinators in the
performance of their duties. See Annex B.
e. Place barricades to mark unsafe buildings or field conditions.
f. Prepare for recovery operations once the emergency is under control.
g. Accomplish other tasks as assigned.
G. Departments and supervisors tasked to provide personnel to staff the
Emergency Response Team (ERT) each shall:
1. Before deployment of the Team:
a. Inform College Safety of department capabilities, the qualifications
and skills of personnel assigned to the Team, and the equipment
available to facilitate the Team’s efforts.
b. Designate individuals to:
1) Be the Team Leader.
2) Manage each of the two subordinate elements of the Team.
3) Supervise the trades personnel or technical specialists within
each element.
c. Release designated ERT members for scheduled training and drills
unless exempted by College Safety.
d. Develop an effective means of notifying Team members to deploy.
e. Require the following staff to subscribe to “Rave Alert” messages if
equipped with a cell phone:
1) Emergency Response Team leader.
99
January 2009
2) ERT subordinate unit leaders – The Rapid Action Unit and the
Support Unit.
3) Trades supervisors and technical specialists.
f. Include in every plan, briefing, discussion or training session the
predominate emphasis on individual safety – safe job practices, safe
equipment operation and safe movement to avoid the hazardous
conditions of the emergency itself.
g. Prepare plans to:
1) Release Team-member employees immediately from normal
duties when informed of the activation of the ERT.
2) Reprioritize internal priorities in deference to the exigency of the
campus emergency.
3) Eliminate the need for Team members to leave the emergency
site and return to the department for supplies or materiel.
4) Use non-deployed staff to reinforce or resupply the Team as
needed.
5) Maintain equipment in a constant operationally-ready status and
to assure availability of essential materiel, consider stock-piling at
least minimum supplies that are most critical to the effective
functioning of the Team.
6) Provide for temporary periods of relief from the rigors of the work,
if possible; reinforce initial contingent of Team members if
needed; or if feasible, replace those who have reached a limit of
endurance.
7) Operate during an emergency that continues beyond the normal
work schedule of the employee or business hours of the College.
8) Furnish water routinely and food if circumstances indicate the
need.
9) Equip Rapid Action Unit members with the following minimum
items: Appropriate safety clothing & equipment, first-aid supplies
(for employees primarily), fire extinguishers, flashlight, radio
communications capability, barrier tape, master keys and special
reflective identification vests. In addition, include other tradesspecific or technical items to enable the Team to address the
situation effectively.
100
January 2009
10) Furnish the Support Unit with the same items issued to the Rapid
Action Unit and, in addition, special materiel to enhance its
response within organizational capabilities.
Some items to
consider are: Emergency generator, bean bag lights, portable
light set, heavy grounds implements (front loader, backhoe, and/or
truck), sandbags and sand, and traffic barricades, to name a few.
11) Merge both elements of the ERT, if necessary, in order to
combine resources and generate an improved response during
the initial critical period of the emergency.
12) Recall to duty selected employees who may be off duty but are
assigned to the ERT.
h. Provide to College Safety a copy of the department plan related to its
participation in the ERT.
i.
Notify College Safety of equipment designated for ERT use that
becomes non-operational or when Team staffing levels or job skills
are not available.
j.
Request assistance from other community colleges or prepare to
contract with outside sources for priority supplies or equipment that
may be needed during either the response or recovery phases of the
emergency.
2. Upon notification to deploy the ERT:
a. Release immediately from current department duties all available
Team members.
b. Furnish to College Safety a liaison from each department represented
on the Team to advise on present capabilities and to serve as a
runner if needed. In the event staffing levels limit the use of runners,
constant radio contact with the College Incident Commander may
suffice.
c. Dispatch all vehicles and equipment with qualified and proficient
operators.
d. Use department vehicles to transport personnel and materiel to and
from the site.
e. Deploy only part of the Team if all members are not available
immediately and:
1) Report shortages in personnel and capabilities to the IC.
101
January 2009
2) Backfill vacancies as soon as replacements become available.
3) Reinforce the Team with additional staff if needed.
f. Provide supervisors to:
1) Assure the team arrives with necessary equipment and/or
supplies at an assembly area designated in the order to deploy.
2) Oversee work of Team members on site.
3) Advise the Team Leader who subsequently is to inform the
Incident Commander on Team capabilities at the time of
deployment, and provide updates as the status changes.
4) Inform the IC throughout the period of deployment of changes in
mission assignment initiated by the SRPMIC or other outside
agencies.
g. Equip members with tools and equipment necessary to accomplish
the mission.
h. Expect the Team to remain actively involved or on standby until
released by the College Incident Commander.
i.
Notify the Director of College Safety if ERT members already had
been dispatched on a service call, possibly to a troubled area, before
the situation had been identified as an emergency.
3. Following stand-down at the end of deployment to an emergency:
a. Prepare, on order, to assist in restoring the continuity of College
operations.
b. Participate in a review of College emergency responses or practice
drills.
c. Recommend changes to the EOP, in general, and to the Emergency
Response Team organization and deployment, in particular.
G. Emergency Response Team (ERT) members shall be trained as follows:
1. All Team members.
a. IS-100.a – Introduction to Incident Command System. (3 hrs) *
b. Basic ERT with certificate. (1 hr) **
102
January 2009
2. ERT Leader.
a. IS-100.a – Introduction to Incident Command System. (3hrs) *
b. IS 200.a – ICS for Single Resources and Initial Actions Incidents.
(3 hrs) *
c. IS 700 – National Incident Management System (NIMS), An
Introduction. (3 hrs) *
d. Basic ERT with certificate. (1 hr) **
e. First-Aid/CPR/AED. (4 hrs) ***
*
Listed in the FEMA Independent Study Program. See:
http://training.fema.gov/IS/crslist
**
Provided by the Department of College Safety.
*** Provided by __________________________.
3. Additional training in the form of exercises, classroom presentations or
possibly on-line course work may be scheduled by College Safety as
needed.
H. The Emergency Response Team will be deployed with the following
equipment:
1. All personnel:
a.
b.
c.
d.
e.
f.
Individual first-aid kit.
Flashlight with batteries.
Identification vest denoting “Emergency Response Team.”
Gloves, dust mask, safety glasses and whistle.
Water.
Barrier tape.
2. Team Leader:
a. All items listed in paragraph 1, above, plus
b. Annotated building maps.
c. Radio and/or cell phone for communications with the Incident
Command Post.
d. Master keys.
e. Other items considered necessary for the full Team to complete
assigned missions.
103
January 2009
V. COMMAND, CONTROL AND COMMUNICATIONS.
A. Campus Emergency Command Structure.
1. Some campus emergencies might require a relatively limited College
response. In these instances, while the method of command and control
might be described as simple and easy to manage, it is nonetheless
structured. In contrast, emergency conditions might require more
widespread employment of resources and involve disruption of routine
activities and displacement of personnel. Whether the emergency is
limited or significantly more extensive, the structure to manage the
response and all its nuisances adapts to the circumstances. Therefore:
a. All emergencies on campus, large or small, will be handled within the
framework of an Incident Command System (ICS), an on-scene
management concept that integrates emergency responders into a
structure unhindered by organizational boundaries.
b. The ICS command structure will vary depending on the nature of the
emergency and the organizations involved.
c. Limited emergencies – that is, those that are within the response
capabilities of the College – might not involve the Salt River PimaMaricopa Indian Community (SRPMIC) directly but could prompt a
Tribal response to the campus in a standby role only.
d. The more serious emergencies that exceed the response capabilities
of the College will require outside assistance. Given the status of the
College as a tenant on Indian land, the first agency always expected
to render support or arrive on standby is the SRPMIC.
e. The Incident Commander during a campus emergency not involving
other agencies will be the Director of College Safety who may:
1) Be located on the site of the emergency or in the Department
dispatch center.
2) Assign College Safety Department employees to accomplish
necessary staff functions.
3) Request representatives from other departments to provide
assistance in a variety of ways.
f. A response to an emergency involving the SRPMIC or other outside
agencies will be coordinated and directed by a Unified Command
(UC) that:
1) Is staffed with representatives of all major organizations involved.
104
January 2009
2) Includes a College representative empowered to make executivelevel decisions for the Institution when conditions require quick
action without lengthy discussion.
2. The Emergency Response Team (ERT) will:
a. Be fully prepared to fulfill its missions as outlined in the Concept of
Operations, above.
b. Be activated by the Director of College Safety, acting as Incident
Commander (IC), when needed to assist during a response to a
campus emergency.
c. Receive from the Incident Commander, if time permits, advance
notice of impending deployment.
d. Begin preparatory actions immediately when notified to prepare for,
or institute, deployment of the Team.
e. Assemble, ready to accomplish assigned tasks, at a designated
location on campus. If the ERT is deployed without a specific area of
assignment but only in anticipation of a need, the Team will assemble
at the Command Post, the location of which will be identified at the
time of the call-up. Further instructions will follow at that time.
f. Be dispatched with necessary supervisors, supplies and equipment to
assure maximum effectiveness of individual skills and Team
capabilities and to sustain operations indefinitely.
B. Communications.
1. Emergency 9-1-1 calls initiated from campus telephones reach the
SRPMIC central dispatch and provide the most expedient and extensive
assistance requiring police, fire, paramedic, chemical, HAZMAT or other
emergency response.
2. To contact the Department of College Safety using a campus telephone,
dial 3-6175.
3. Calls that initially reach the Tribal dispatch or College Safety, by protocol,
generate an automatic notification to the other agency in order to
marshal resources to respond to an emergency.
4. Departments that provide employees to staff the ERT shall:
a. Furnish to the Team Leader and the two subordinate element
supervisors radios tuned to the College security guard frequency, if
possible.
105
January 2009
b. Furnish an individual cell phone to the Team leader in order to
receive “Rave Alert messages,” if possible.
c. Furnish a liaison to College Safety:
1) Prior to an emergency when a situation possibly might develop
into either a serious incident or an emergency, or
2) During pre-deployment preparations, or
3) When the Team is eventually deployed.
d. Assist Team members as needed to communicate in English.
e. Direct all media representatives to College Safety for referral to the
Office of Institutional Advancement (Public Affairs).
5. Team Leaders shall report to the Incident Commander the following:
a. Unsafe building or field conditions.
b. Noticeable increase in the intensity of the emergency.
c. Violence or the threat of violence.
d. Restive crowd.
e. Need for additional supplies, equipment or personnel, if unable to
establish contact with the source department.
f. Presence of the media on scene.
g. Requests for action in conflict with an assigned mission or beyond the
ability of the Team to accomplish.
6. A “Rave Alert” message may be sent to those individuals who have
elected to receive messages on personal cell phones.
7. Departments that provide employees to staff the Emergency Response
Team may be notified of an emergency that necessitates deployment of
the Team possibly by one or more of the following means:
a. Hard-wire telephone call to the department.
b. Radio if department is equipped with units tuned to the College
Safety frequency.
c. Cell phone “Rave Alert” message.
d. One-way broadcast announcement from outdoor emergency call
boxes.
106
January 2009
e. Interior building public address system.
f. Individual runner.
8. When an alarm or other situation occurs that might constitute an
emergency and no notice is received to deploy the ERT, participating
departments are to verify with College Safety the status of the situation
before deploying members of the Emergency Response Team..
9. All radio, telephone and interpersonal communications during an
emergency shall include use of the following:
a. Plain language without the use of code words, acronyms,
abbreviations or slang.
b. Phonetic pronunciation of the alphabet (e.g. alpha, bravo, Charlie…).
c. The 24-hour clock, Mountain Standard Time (e.g. 1000 hours vs
10:00 a.m.; 1400 hours vs 2:00 p.m.; 0230 hours vs 2:30 a.m.).
d. Common language, standard terms and titles, prescribed by ICS
protocol, when referring to organizational components or positions to
the exclusion of customary College terminology.
e. English exclusively in order to avoid confusion and misunderstanding
among Team members and especially with emergency command
elements and first responders. In instances when the use of English
alone limits critical intercommunication, departments tasked to
provide Team members shall plan for other language skills on staff.
107
January 2009
Scottsdale Community College
EMERGENCY OPERATIONS PLAN
ANNEX D: THE INCIDENT COMMAND SYSTEM (ICS)
I. INTRODUCTION.
Purposes.
A. To define the standardized on-scene incident management concept that will
be implemented on the College campus in the event of an emergency that
requires a structure that can adapt to the demands of the situation.
B. To describe the structure of a Unified Command (UC) that evolves from an
ICS when multiple agencies become involved in an emergency response.
C. To outline the duties and responsibilities of each position in the ICS.
D. To inform members of the College community who will become a member of
the ICS command or general staff of the actions necessary to fulfill the
requirements of various positions within the command system.
II. SITUATION AND ASSUMPTIONS.
A. Situation.
1. There exists the possibility of an emergency occurring on or off campus
that may require the College to mobilize its resources or combine its
efforts with those of the SRPMIC and other outside agencies.
2. The nature and scope of an emergency response will vary based upon:
a. Conditions that exist at the time and the threat to personal safety.
b. The need to adopt an integrated organizational structure to provide
effective control and direction of all efforts.
3. Individuals serving on the ICS staff may not be the same personnel who
occupy similar or related upper-level positions in the College
organization.
B. Assumptions.
1. A large number of the emergencies that occur on campus normally will
be categorized as “limited” and will be handled directly by College
personnel and units.
108
January 2009
2. Most of the “limited” emergencies on campus can be managed at the
field level by College staff.
3. Responses to “limited” emergencies that involve a substantial
deployment of College resources and may include on-scene responders
from the SRPMIC also may require opening of the Emergency
Operations Center (EOC).
4. A major emergency normally will involve responses from the SRPMIC
and will require centralized direction and control.
Under these
circumstances, the College may implement the Emergency Operations
Plan, open the Emergency Operations Center (EOC), and employ the
Incident Command System.
III. MISSION.
A. To describe the system to be used to manage responses to emergencies
that occur on the Scottsdale Community College campus.
B. To outline the roles of each ICS function and the responsibilities of those
who are assigned to each command and general staff position.
IV. EXECUTION.
A. Concept of Operations.
1. The lowest levels of campus emergencies likely will involve on-scene
responders such as those who might administer first-aid or provide
transportation assistance and will not exceed the capabilities of College
Safety or other Institutional staff.
2. Other campus emergencies could generate a wider community response
that involves not only emergency professionals but also, in limited
instances, other College employees and students. In many situations,
outside agencies such as SRPMIC police, fire and paramedics also will
be on scene either actively involved or on stand-by.
3. The general priority of actions for the Incident Command System is to:
a. Manage the immediate College response to an emergency in order to
accomplish the predominate goal of minimizing risks to life and, if
possible, loss of property. This includes, in part, the authority to:
1) Task departments as necessary to accomplish required tasks.
2) Establish objectives for College units responding to the situation.
b. Plan the “next steps” for the College along the emergency response
continuum.
109
January 2009
c. Provide necessary logistic support of College responders.
d. Assure that the College ICS integrates effectively into a Unified
Command when an outside agency becomes involved in the campus
emergency response.
4. When confronted with an emergency, the College will respond in
echelon, with those closest to the incident taking the first individual steps.
As the situation develops, the campus administration initiates actions
that are appropriate for the circumstances, followed by other Institutional
departments that are equipped to begin remediation. If the emergency
requires additional resources, the SRPMIC or other outside agencies can
respond to assist in protecting lives and property.
5. The College initially will exercise its responsibility to direct and control an
emergency response until:
a. The situation exceeds the capabilities of the Institution and
assistance is requested or,
b. The SRPMIC exercises its prerogative to intercede in the response.
6. The Incident Command System will be used for all Institutional
responses to campus emergencies.
7. The Director of the Department of College Safety, acting as Incident
Commander, will direct the actions of College departments that respond
directly to an emergency. When outside agencies become directly
involved, a Unified Command will be formed to coordinate all major
organizations without restricting each agency’s efforts to fulfill
jurisdictional responsibilities.
8. College departments will cooperate fully with the Institution’s Incident
Commander or the Unified Command when established.
9. The Incident Command System is based upon five major functions:
Command, Operations, Planning, Logistics and Finance/Administration.
See Appendix 1 to this Annex.
10. In every emergency, the position of Incident Commander (IC) is always
staffed although during limited or relatively small emergencies all or
some of the five major functions may be fulfilled by the IC alone.
B. Tasks.
1. Each individual identified as either a primary or alternate to fill a specific
role in the structure of the Incident Command System shall:
a. Be thoroughly familiar with the assigned position, its responsibilities,
and its role in the management of the emergency response.
110
January 2009
b. Complete
successfully the
following
Federal Emergency
Management Agency (FEMA) Independent Study courses: IS100,
Introduction to ICS; IS200, Basic ICS; and IS700, National Incident
Management System. (See http://training.fema.gov/IS/crslist.asp)
c. Be prepared to complete the position assignment fully as outlined in
the appropriate Tab at Appendix 1 to this Annex.
d. Shall participate in drills and exercises when scheduled, and post-drill
debriefing sessions.
2. The College President will designate individuals to fill the ICS positions
indicated based upon the fact that the knowledge, skills and abilities of
those to be designated will be consistent with the requirements needed
in the ICS structure. (The responsibilities of each position are described
briefly in this paragraph. For an expanded outline of duties, please see
Tabs A thru H, Appendix 1 to this Annex.)
a. College Administrators Designated as ICS Command Staff:
1) Director, Department of College Safety: Incident Commander
(IC). Responsible for all aspects of the emergency response to
include defining objectives and managing all operations.
2) _(To be determined)_: Public Information Officer (PIO).
Responsible for developing and releasing incident information to
news media, incident personnel and other agencies and
organizations.
3) _(To be determined)_: Safety Officer (SO). Responsible for
identifying conditions that pose significant threats to the health
and safety of personnel and recommend steps for improvement.
4) _(To be determined)_: Liaison Officer (LNO): This position
normally serves as a point of contact (POC) for representatives of
outside agencies providing assistance, but may also be staffed by
College units directly involved in an emergency response.
b. ICS General Staff:
1) _(To be determined)_: Operations Section (OpSec) Chief.
Responsible for accomplishing all operations directly involved in
the emergency response.
2) _(To be determined)_: Planning Section (PlanSec) Chief. Monitor
developments in emergency; collect, evaluate and report
information; and prepare plans as appropriate.
111
January 2009
3) _(To be determined)_: Logistics Section (LogSec) Chief. Provide
facilities, supplies, services, personnel and equipment to support
the response.
4) _(To be determined)_: Finance & Administration (F&A) Section
Chief. Monitor financial aspects of the emergency response to
include procurement and cost analysis.
3. Individuals assigned to the ICS Command Staff or General staff shall first
collaborate with the Director of College Safety before appointing
alternates. This discussion is for the purpose of identifying the individual
who best possesses the knowledge, skills and abilities required for the
positions. In addition, the discussion also should include a review of
College organizational capabilities that are available to meet the needs
of early response to an emergency.
V. COMMAND, CONTROL AND COMMUNICATIONS.
A. Campus Emergency Command Structure.
1. Initially, some responses to emergencies might be self-initiated and
might require a relatively small scale College response and commitment
of resources. In these cases, while command and control might be
relatively simple, management of the response will be structured. In
other instances, conditions might require more widespread employment
of resources and involve disruption of routine activities and subsequent
displacement of personnel. When this occurs, the structure to manage
the response adapts to the circumstances. Therefore:
a. The command structure will vary depending on the nature of the
emergency and the organizations involved.
b. Limited emergencies – those fully within the response capabilities of
the College – might not involve the Salt River Pima-Maricopa Indian
Community (SRPMIC) directly but could prompt a Tribal response to
the campus in a standby role.
c. All emergencies on campus will be handled within the framework of
the Incident Command System.
2. An Incident Command System (ICS) is employed as an on-scene
management concept that integrates emergency responders into a
structure unhindered by College organizational boundaries. Figure 3,
below, illustrates a College ICS without involvement of the SRPMIC or
other outside agencies.
112
January 2009
Figure 3 – Incident Command System Structure
3. The Incident Command System illustrated in Figure 3, above:
a. Will involve direct response only by the College Community.
b. May expand or contract functions or assigned representatives to
meet the circumstances of the emergency.
c. Is not likely to involve all functions represented.
d. May not involve opening the Emergency Operations Center.
4. The Incident Commander during a campus emergency not involving
outside agencies will be the Director of College Safety who may:
a. Be located on the site of the emergency or in the Department
dispatch center.
b. Assign College Safety staff to accomplish specific functions.
c. Fulfill some functions personally especially in instances of limited
duration or scope.
d. Request representatives
assistance.
from
other
departments
to
provide
5. A response to an emergency involving the SRPMIC or other outside
agencies will be coordinated and directed by a Unified Command (UC)
that:
a. Incorporates the functions of an Incident Command System as
portrayed in Figure 4, below.
b. Is staffed with representatives of all major organizations involved.
113
January 2009
c. Includes a College representative empowered to make executive
level decisions for the Institution when conditions require quick action
without lengthy discussion.
Figure 4 – Unified Command Structure
See Tabs A thru H, Appendix 1 to this Annex for description of duties
associated with each major function.
6. The UC provides a command structure, formed after first responders
arrive on scene, to:
a. Assemble the Incident Commanders (IC) of all major organizations
involved in responding to the incident.
b. Coordinate an integrated and effective response to the emergency.
c. Exercise decision authority in order to resolve the emergency.
d. Manage overall response activities.
e. Order and release resources.
7. The Unified Command:
a. Is formed when the SRPMIC or other outside agencies become
involved in a campus emergency response.
b. Conveys to the agency with primary jurisdiction the authority to make
final decisions.
114
January 2009
c. Incorporates the capabilities of the College into the mix of resources
provided by other agencies.
d. Features a combination of representatives, staff positions and
functions that may change as an emergency incident changes.
8. When the SRPMIC is involved, a representative of the Tribal government
or one of its units will exercise authority to assign missions directly to
College departments involved in responding to an emergency. However,
supervision of internal activities within each College element will be
provided by department supervisors.
9. Every organization on the scene contributing to the response is
integrated into the command structure either by liaison or personal
representative.
B. Communications.
1. Emergency 9-1-1 calls initiated from campus telephones reach the
SRPMIC central dispatch and provide the most expedient and extensive
assistance requiring police, fire, paramedic, chemical, HAZMAT or other
emergency response.
2. To contact the Department of College Safety using a campus telephone,
dial 3-6175.
3. Calls that initially reach the Tribal dispatch or the Department of College
Safety, by protocol, generate an automatic notification to the other
agency in order to marshal resources to respond to the emergency.
4. A “Rave Alert” message may be sent to those individuals who have
elected to receive messages on personal cell phones in order to provide
important information regarding an emergency.
5. Members of the College community may be notified of an emergency by
one or more of the following means:
a. Verbal announcement by faculty, staff or other member of the
community. These may be at the normal volume of a human voice or
amplified by a megaphone.
b. An audible building alarm.
c. A cell phone “Rave Alert” message to those who have subscribed to
the College system of information and emergency alerts.
d. Through one-way broadcast announcement from outdoor emergency
call boxes (blue light phones) throughout the campus.
e. By hard-wire telephone call.
115
January 2009
f. By interior building intercom system.
6. In the event of difficulties with telephone or radio communications,
College departments will be prepared to provide runners as a means to
enable the Incident Commander or the Unified Command to disseminate
information essential to an informed and coordinated response.
7. All radio, telephone and interpersonal communications during an
emergency shall include use of:
a. Plain language without the use of code words, acronyms,
abbreviations or slang.
b. Phonetic pronunciation the alphabet (e.g. alpha, bravo, charlie…).
c. The 24-hour clock, Mountain Standard Time (e.g. 1000 hours vs
10:00 a.m.; 1400 hours vs 2:00 p.m.; 0230 hours vs 2:30 a.m.)
d. Common language, standard terms and titles, prescribed by ICS
protocol, when referring to organizational components or positions to
the exclusion of customary College terminology.
e. English exclusively in order to avoid confusion and misunderstanding
among community members, especially emergency command
elements and first responders. In instances when the use of English
alone limits critical intercommunication, plans shall include provisions
for other language skills on the ICS or UC staff.
8. Written documents shall:
a. Be typed or printed and contain legible signatures and position titles.
b. Record calendar dates written by month…day…year, in order.
c. Include the date and time of day using the 24-hour clock.
d. Reflect “N/A” (not applicable) if no entry applies, or “Unk” (unknown) if
information is not known, as appropriate. In addition, all blanks and
required entries on standard forms are to be completed.
e. Define acronyms when first used.
f. Contain a memo for record to document all significant orders,
approvals and disapprovals given verbally.
116
January 2009
Scottsdale Community College
EMERGENCY OPERATIONS PLAN
ANNEX D: THE INCIDENT COMMAND SYSTEM (ICS)
Appendix 1 – ICS POSITION INFORMATION
I.
INTRODUCTION.
Purpose.
To define the responsibilities and operational duties of the ICS Command Staff
and General Staff positions within the Incident Command System structure.
II.
SITUATION AND ASSUMPTIONS.
A. Situation.
1. There exists the possibility of an emergency either on campus, on Tribal
lands, or as result of an event elsewhere within the State. In planning for
possible emergencies, members of the College community will be
designated to fill specific roles in the ICS organizational structure.
2. A successful response to an emergency will require the cooperation and
support of College personnel who are informed and prepared to fulfill the
responsibilities of the positions in the ICS management scheme to which
they may be assigned.
3. Most College personnel who are assigned to ICS command or staff
positions are preoccupied day-to-day with responsibilities far removed
from the culture of an emergency response organization
4. While many of the limited emergencies on campus will involve only
College staff as responders, the possibility exists that SRPMIC agencies
may be involved directly or in a stand-by role only.
5. The College is obligated to initiate within its capabilities a first-level
response to all emergencies.
6. The design concept of the Incident Command System incorporates a
modular organization that allows responders to scale efforts and create a
structure that is equal to the complexity and demands of the incident.
7. Although the Incident Command System will be used during all campus
emergencies, all command and general staff positions may not be filled
especially during limited emergencies. In fact, many situations may
117
January 2009
result in the involvement of only one function – that of Incident
Commander.
8. When more than one agency is involved and a Unified Command is
established to respond to an emergency, command and general staff
positions will be activated and remain functional as necessary.
9. Various command and general staff positions may be staffed during the
early stages of response but deactivated later as the need changes.
B. Assumptions.
1. The College will allocate sufficient resources and efforts on a continuing
basis to maintain the readiness of the Institution to respond to an
emergency.
2. College preparations are predicated on the fact that the interval between
notice of an emergency and arrival of assistance on campus is
indeterminate and may require the Institution initially to conduct a
response alone.
3. College departments or divisions plan in detail and practice the plan
independently or jointly with the SRPMIC and/or other agencies.
III.
MISSION.
A. To define the incident management system and its operational functions that
will be implemented during an emergency response on campus.
B. To outline generally the responsibilities of the Incident Commander and the
command staff, and to address briefly the four general staff positions and
their subordinate elements.
C. To equip College staff members designated to fill positions within the ICS
organizational structure with a ready-reference overview of job
responsibilities and operational duties.
IV.
EXECUTION.
A. Concept of Operations.
1. A campus incident, by its designation as an emergency, is an
extraordinary event that requires an extra ordinary change in the pace of
day-to-day operations.
2. Although the scope of an emergency cannot be foreseen, the campus
Emergency Operations Plan is geared to an echeloned response that
reflects the unique flexibility of the ICS structure and depends on the
participation of College employees who have been designated in
118
January 2009
advance to fill staff roles or to provide assistance that might be either
within or outside their normal job functions.
3. As a campus emergency develops, the College will initiate actions that
are appropriate for the circumstances. If additional in-house support is
required, other Institutional departments will be tasked for personnel to
staff ICS positions or to be deployed on campus for specific purposes
under the direction of the Incident Commander – all in a manner
consistent with individual and organizational capabilities.
4. The College initially will exercise its responsibility to direct and control an
emergency response until:
a. The situation exceeds the capabilities of the College and assistance
is requested or,
b. The SRPMIC exercises its prerogative to intercede in the response.
5. The Director of College Safety, acting as Incident commander, will direct
the actions of the departments that respond directly to an emergency.
When outside agencies become directly involved, a Unified Command
(UC) will be formed to coordinate all major organizations without
restricting each agency’s efforts to fulfill jurisdictional responsibilities.
6. College departments will cooperate fully with the Institution’s Incident
Commander or the Unified Command when established.
B. Assumption of Incident Command.
1. When an alarm first signals an incident, the nature and extent of the
emergency initially may not be evident. Although most campus alarms
usually signify a limited emergency, prudence dictates that the first
responses should allow for the possibility of a more serious incident.
2. Until conditions become clarified, the initial College reaction shall reflect
a readiness to expand the emergency management structure as needed
to conduct a widespread campus-wide response.
3. To prepare for an expansion of the emergency management structure,
the Incident Commander:
a. Will conduct an initial assessment of conditions to determine the need
for an expanded response and related management structure.
b. Could issue a directive for selected command or general staff
positions to be filled immediately or,
c. Might require staff designees to remain on standby pending
subsequent instructions.
119
January 2009
4. Initially, the Incident Commander may direct the deployment of select
staff elements such as Public Information, a safety unit or a facility
assessment and security team to conduct an inspection and evaluate the
situation.
5. When a situation jeopardizes the safety of the College, effective
management of emergency operations is essential. To best protect the
community and its members, the Incident Commander has the authority
to:
a. Establish tactical objectives.
b. Determine strategies.
c. Identify resources required to respond to the emergency.
d. Establish an ICS structure to accomplish objectives and protect the
safety of responders and members of the College.
6. The Incident Commander shall perform all major ICS command and staff
responsibilities until other positions are filled.
7. When the ICS structure is employed during a College response,
personnel designated to fill specific ICS staff positions will:
a. Report promptly to the Incident Commander for a briefing.
b. Arrive with prescribed equipment and materials to fulfill the
responsibilities of the position.
c. Focus intently on responsibilities associated with the emergency
response, and
d. Distance themselves as much as possible from involvement in the
internal matters related to positions held as College staff employees.
8. See Tabs A to H for specific information pertaining to command and
general staff positions within the Incident Command System.
C. Tasks.
1. Members of the College faculty and staff, in general, are to respond to
emergencies as outlined in Annex A and Appendix 1, the Emergency
Actions Guide.
2. The College members who have been designated by the President to
serve as a primary member of the ICS structure on either the command
staff or the general staff are to collaborate with the Director of College
Safety regarding the selection of:
120
January 2009
a. Alternates to serve in ICS staff assignments.
b. Others who may be tasked to accomplish other roles in the incident
response.
Note:
See Tabs A to H to this Appendix for a list of
positions/functions in order to glean the knowledge, skills and abilities
needed to succeed in the positions.
3. Those who are assigned to fulfill roles within the ICS structure, either as
a principal participant or an alternate, are to be available for special
orientation and training, for practice exercises and for post-drill debriefing
sessions.
4. Each individual identified as either a primary or alternate to fill a specific
role in the structure of the Incident Command System shall:
a. Be thoroughly familiar with the assigned position, its responsibilities,
and its role in the management of the emergency response.
b. Complete the following Federal Emergency Management Agency
Independent Study courses: IS100, Introduction to ICS; IS200, Basic
ICS; and IS700, National Incident Management System.
(http://www.training.fema.gov/emi/IS/crslist.asp.)
c. Be prepared to fulfill the position assignment as outlined in Section V
and Tabs A to H to this Appendix.
d. Participate in drills and exercises when scheduled, if reasonably
available, and shall contribute to training debriefs.
V.
COMMAND, CONTROL AND COMMUNICATIONS.
A. Homeland Security Presidential Directive-5 (HSPD-5) issued in February
2003, required the Secretary of Homeland Security to develop a National
Incident Management System (NIMS) in order to set forth a comprehensive
national approach to emergency management.
B. NIMS established a flexible framework for domestic incident response that
transcends all levels of government and emergency response organizations.
C. The framework established by NIMS is comprised of these components:
1. Preparedness: Includes planning, training and exercises; personnel and
equipment.
2. Command and management: Based on three principal organizational
systems – Incident Command System (ICS), Multiagency Coordination
System; and Public Information System.
121
January 2009
3. Resource management:
When fully implemented, will establish
requirements related to resources required over the period of an incident.
4. Communications and information management: Identifies requirements
for communications, information management, and information sharing
at all levels of incident management.
5. Supporting Technologies:
Relates to technology that supports
capabilities essential to NIMS such as voice and data communications;
and information management and data display systems.
6. Continuing maintenance and management:
Establishes a NIMS
Integration Center to provide strategic direction and oversight in the
review and refinement of the NIMS system.
D. All emergencies on campus will be handled within the framework of an
Incident Command System (ICS) as illustrated in Figure 5, below, that
includes five major functional areas as follows: Command, Operations,
Planning, Logistics, and Finance & Administration.
Figure 5 – Incident Command System Structure
E. The Incident Command System:
1. Assigns to the Incident Commander responsibility for all response
operations until command authority is transferred to another person.
2. Employs a formal change of command that:
a. Occurs each time leadership changes.
b. Takes place face-to-face whenever possible.
c. Includes a complete situation briefing.
d. Is publicized to emergency responders and staff.
3. Relies on a specific chain of command to assure an orderly line of
authority within the incident management organization.
122
January 2009
4. Is characterized by unity of command in which each person operates
with only one supervisor.
5. Uses a manageable span of control ranging from three to seven
individuals.
6. Features a modular organization that can expand or retract during the
period of the emergency as needed to achieve the objectives of the
incident. When changes in the organization occur:
a. Only those positions are filled, or remain filled, that are necessary to
address the needs.
b. An effective span of control will be maintained.
7. Emphasizes safety and planning in addition to the efficient and effective
conduct of operations.
8. Incorporates guidance pertaining to communications, resource and
information management.
F. This Incident Command System (ICS) used to manage College emergency
operations follows the guidelines of the NIMS and features common and
consistent terminology to identify the major functions and functional units of
the structure.
Figure 6 – Incident Command System Structure
1. The command function, highlighted in yellow in Figure 6, above, is
represented by the combined positions of Incident Commander and three
command staff positions as follows:
a. Incident Commander: Manages all emergency response activities.
Referred to by title as “Incident Commander” (IC). May have a
deputy.
b. Public Affairs: Provide information to the public, the media and other
agencies. Referred to by title as “Public Information Officer” (PIO).
Likely, will not have an assistant that interfaces directly with the
community or the public.
123
January 2009
c. Safety: Assess the situation and response operations for safety
hazards. Referred to by title as “Safety Officer” (SO). May have one
or more assistants.
d. Liaison: Point of contact for responders. Referred to by title as
“Liaison Officer” (LNO). May have one or more assistants.
Figure 7 – Incident Command System Structure
2. Operations, Planning, Logistics, and Finance & Administration,
highlighted in yellow at Figure 7, above, are designated as general staff.
These elements are assigned functional responsibilities for incident
management in areas defined by their designation:
a. Operations: Responsible for all tactical operations related to the
emergency. Incumbent referred to by title as “Operations Section
Chief” (Ops Sec Chief).
May have a significant number of
subordinate units.
b. Planning: Collects incident-related information & documentation, and
prepared an action plan for the response. Incumbent referred to by
title as “Planning Section Chief” (Plans Sec Chief). May have several
functionally-specific units to supervise.
c. Logistics: Provides facilities, services and materials for the incident.
Incumbent referred to by title as “Logistics Section Chief” (Log Sec
Chief). May have several subordinate units.
d. Finance & Administration: Monitors all incident costs. Incumbent
referred to as “Finance & Administration Section Chief” (F & A Sec
Chief). May have subordinate units.
124
January 2009
Figure 8 – Incident Command System Structure
3. Branches, highlighted in yellow at Figure 8, above, are assigned a
functional, geographical or jurisdictional responsibility for major parts of
the emergency operation, and may be created when the number of
elements within the section exceeds the Chief’s effective span of control.
The incumbent is referred to as “Branch Director.” A branch may have a
deputy.
4. A Division and a Group, both highlighted in pink at Figure 8, above, differ
in that:
a. A Division is responsible for operations within a defined geographic
area, and
b. A Group is assigned responsibilities for functional areas of operation.
The incumbents who manage either a division or a group are referred
to by title as “Division (or Group) Director.”
5. Other elements in the ICS structure, highlighted in green at Figure 8,
above, are identified as follows:
a. Unit: An element that is functionally responsible for specific activities
related to planning, logistics or finance functions.
b. Task Force: A group of dissimilar resources, but with common
communications, deployed to an emergency.
c. Strike Team: An element equipped with the same kind and type of
resources, also with common communications, that assists with the
emergency response.
125
January 2009
Managers of Units, Task Forces or Strike Teams are referred to by
title ending with “Leader.”
d. Single Resource (not depicted in Figure 8): An individual piece of
equipment with its assigned complement of personnel, or a group of
individuals with a work supervisor, that is employed to assist in the
incident. A Single Resource supervisor is titled, “Boss.”
G. The following factors affect the expansion or contraction of the ICS
management structure:
1. The size and complexity of the incident.
2. Response planning and incident objectives.
3. Environmental hazards.
4. The need to:
a. Establish functions or fill positions that are needed to accomplish
objectives.
b. Appoint an individual to supervise each element.
c. Maintain an effective span of control.
H. The Incident Commander during a campus emergency not involving other
agencies will be the Director of College Safety who possibly may:
1. Be located on the site of the emergency or in the Department dispatch
center.
2. Fulfill personally some of the functions needed if the incident is limited in
duration or scope.
3. Assign College Safety Department staff to accomplish various functions.
4. Request College departments to furnish staff assistance and/or
equipment to assist in managing the emergency response.
5. Release some, but not all, members of the staff as the pace of incident
operations declines.
6. Not open the Emergency Operations Center (EOC).
I. The campus organization to conduct the initial response to an incident likely
will:
1. Be initiated first with either a 9-1-1 call or one to College Safety at 4236175.
126
January 2009
2. Involve a supplemental response by SRPMIC police, fire or paramedic
units.
3. Include some level of College action such as Maintenance and
Operations staff dispatched to the scene, for example possibly to verify
the validity of an audible alarm.
Note:
Statistically, approximately 95 percent of all incidents are
classified as “small,” or “limited,” and:
a. Include the Incident Commander and possibly some of the command
staff.
b. Require a response from only a single College resource with little
likelihood of need for anything else.
4. During the initial stages of an emergency, once an alarm has sounded or
notification is made, the Command Staff and General Staff should:
a. Expect a directive from the Incident Commander to reposition to the
EOC or other location; to complete an assignment; or to standby for
later instructions.
b. Assemble necessary materials to support individual staff functions
when summoned to the EOC, or directed to the scene of the
emergency. See Tabs A to H for required equipment.
c. Report to the Incident Commander personally on arrival to receive a
briefing on the incident.
Members of the Command Staff – Public Affairs, Safety and Liaison –
possibly will be functional without the activation of the General Staff
given the relatively small size of the majority of campus incidents.
J. Job descriptions and responsibilities of each functional position within the
ICS are outlined in Tabs A to H.
K. Communications.
1. Emergency 9-1-1 calls initiated from campus telephones reach the
SRPMIC central dispatch and provide the most expedient and extensive
assistance requiring police, fire, paramedic, chemical, HAZMAT or other
emergency response.
2. Calls originating from a campus telephone to 3-6175 reach the
Department of College Safety.
3. Calls to either number, 9-1-1 or 3-6175, by protocol generate an
automatic notification to the other agency in order to deploy resources to
respond to the need.
127
January 2009
4. A “Rave Alert” message may be sent to those individuals who have
elected to receive important messages on personal cell phones. This
includes the following discrete groups:
a. Members of the general campus community.
b. Administrative Council: President, Vice Presidents of Administrative
Services, Vice President of Student Services, Vice President of
Academic Affairs, Vice President of Occupational Education, Dean of
Enrollment Services, Associate Dean of Student Services and Dean
of Instructional Technology.
c. Command Staff: Administrative Council members or representatives,
Director of College Safety.
d. College Emergency Services Group:
Vice President for
Administrative Services, Director of College Safety and others
needed to respond directly to the emergency.
e. Building coordinators.
f. College Safety staff.
5. In the event of difficulties with telephone communications, College
departments will be prepared to provide runners as a means to
disseminate information essential to an informed and coordinated
response.
6. All radio, telephone, written and interpersonal communications during an
emergency shall include use of:
a. Plain language without the use of code words, acronyms,
abbreviations or slang.
b. Phonetic pronunciation of the alphabet (e.g. alpha, bravo, charlie…).
c. The 24-hour clock, Mountain Standard Time, (e.g. 1000 hours vs
10:00 a.m.; 1400 hours vs 2:00 p.m.; 0230 hours vs 2:30 a.m.).
d. Common language, standard terms and titles, prescribed by ICS
protocol, when referring to organizational components or positions to
the exclusion of customary College terminology.
e. English exclusively in order to avoid confusion and misunderstanding
among community members, especially between emergency
command elements and first responders. In instances when the use
of English alone limits effective intercommunication, plans shall
include provisions for other language skills on staff.
7. Written documents shall:
128
January 2009
a. Be typed or printed and contain legible signatures and position titles.
b. Record calendar dates written by month…day…year, in order.
c. Include the date and time of day using the 24-hour clock.
d. Reflect “N/A” (not applicable) if no entry applies or “Unk” (unknown) if
information is not known, as appropriate. In addition, all blanks and
required entries on standard forms are to be completed.
e. Define acronyms when first used.
f. Contain a memo for record to document all significant orders,
approvals and disapprovals given verbally.
129
January 2009
SCC Emergency Operations Plan
Annex D – The Incident Command System (ICS)
Appendix 1 – ICS Position Information
TAB A – INCIDENT COMMANDER (IC)
The safety and welfare of the community and emergency responders are primary.
Responsibilities:
Be responsible for all aspects of the emergency response.
Perform all major ICS command and general staff responsibilities until positions are
activated.
Assure the safety of all responders and the community to the maximum extent possible.
Initial Actions:
Begin duties with necessary equipment & supplies in hand.
Wear a reflective vest imprinted, “SCC INCIDENT COMMANDER.”
Notify SRPMIC of the alarm or report.
Assume responsibility for all command functions unless/until staff are available to assist.
Use the College Safety Department initially as a command post and staff work site.
Plan the organization & staffing of the ICS command & general staff.
Brief arriving ICS staff, College administrators & SRPMIC representatives.
Assess the situation.
Establish priorities.
Develop objectives.
Prepare to issue supplies & equipment from emergency storage.
Activate the Public Affairs and Safety Officer staff positions as necessary to gather
information early that could be of interest to the public and to observe conditions that
affect the safety of responders and members of the community.
Employ only one individual as Public Information Officer (PIO), although assistants may
be used as needed.
Dispatch a staff member to issue supplies & equipment from emergency storage as
needed; maintain a record of items issued.
Equip the Command Post/EOC with supplies & equipment from emergency storage as
needed to facilitate command & control of tactical operations.
Limit the number of visitors & observers in the Command Post/EOC at one time to avoid
distractions during emergency operations.
Have all staff sign in at the Command Post.
Remind all staff to refer media questions to the PIO.
Prepare action plan w/timeframes, strategy and objectives.
Activate command & general staff positions as needed; and appoint substitutes if
primary member is not immediately available.
130
January 2009
Implement the Emergency Operations Plan if needed.
Open the Emergency Operations Center if needed.
Operational Duties:
Assure safety of all responders & the community.
Monitor developments, note changes in the situation and alter tactical operations
accordingly.
Direct and coordinate staff activity.
Keep PIO informed of situation.
Use the PIO as a resource both to gather and to distribute information.
Authorize release of information to the media or the public.
Revise action plan as changes occur; notify appropriate personnel
Task College departments as needed for personnel & equipment.
Give periodic status reports to the Administrative Council.
Use other College Safety Department or ICS staff to provide situation briefings to others
not involved in incident operations.
Notify staff of your location as it changes throughout emergency operations.
Maintain a chronological log of events and actions taken.
Appoint a deputy or alternate Incident Commander as needed.
Reassign ICS or Safety Department staff as needed.
Approve release of all information pertaining to the status of the incident.
Approve plan to stand down units following mitigation of the emergency.
Attend to the welfare of responders & staff.
Close-out Actions:
Assume command of the emergency scene when the SRPMIC relinquishes its
involvement.
Use command & general staff personnel to assist in managing end-of-incident actions
throughout the campus.
Deactivate ICS command & general staff positions when no longer needed.
Provide instructions to ICS staff regarding the turn-in of files & records.
Assure that College units or personnel directly involved as staff or responders complete
assignments before being released.
Remind all staff sections to secure all files & records as legal documents; seal items in a
labeled, sealed file box and turn in as instructed.
Close out command post/EOC logs & records, secure as legal documents, then dispose
of these & other staff section materials in accordance with College records retention
policy.
Coordinate physical security for damaged buildings/facilities that cannot be secured
immediately.
Obtain from ICS staff an accounting of the safety & welfare of emergency responders &
the College community.
131
January 2009
Obtain from command & general staff sections completed records that have been
packaged in labeled, sealed file boxes.
Recover all non-expendable supplies & equipment used during the incident.
Request after action reports if needed.
Recognize & reward personnel as appropriate.
Prepare an after-action report for the administration, if appropriate.
Conduct, or participate in, an After Action Review of emergency response operations.
Start-up Equipment (College-issued):
One reflective identification vest imprinted, “SCC INCIDENT COMMANDER.”
Safety helmet (hard hat).
Flashlight.
Two-way police radio with SRPMIC emergency frequencies.
A National Oceanic and Atmospheric Administration (NOAA) radio with battery back-up.
Cell phone with subscription to College “Rave Alert” text messaging.
Master keys & access card.
File boxes & sealing tape.
Complete Emergency Operations Plan with supplemental references.
Other start-up supplementary materiel, packaged separately from other emergency
supplies, available for issue from the College Safety office until the campus emergency
supplies are needed:
10 reflective identification vests imprinted, “SCC EMERGENCY STAFF.”
3 reflective identification vests imprinted, “SCC LIAISON.”
5 safety helmets.
5 flashlights
5 two-way police radios.
1 AM-FM radio.
5 safety glasses.
5 face masks.
5 respirators.
3 reflective identification vests imprinted, “LIAISON.”
2 rolls of barrier tape.
1 campus map.
132
January 2009
SCC Emergency Operations Plan
Annex D – The Incident Command System (ICS)
Appendix 1 – ICS Position Information
TAB B – PUBLIC INFORMATION OFFICER (PIO)
The safety and welfare of the community and emergency responders are primary.
Responsibilities:
Act with the title of Public Information Officer as the official spokesperson for the College.
Interface with the public, the media and the community with regard to information related
to the emergency.
Assist the Incident Commander in informing the College Administration and departments
on the status of the incident.
Initial Actions:
Sign in at the Command Post along with each PIO staff assistant.
Begin duties with necessary equipment & supplies in hand.
Wear a reflective vest imprinted, “COLLEGE PRESS.”
Carry official identification as an SCC press representative in addition to each staff
assistant.
Obtain supplies & equipment from emergency storage as needed to facilitate the public
information functions.
Assume responsibility for all public affairs (PA) functions.
Obtain a situation briefing from the Incident Commander.
Obtain as much accurate information as possible, as soon as possible.
Coordinate as appropriate with District PA/PIO regarding release of information.
Identify a media room if press briefings are to be scheduled.
Verify the accuracy of information obtained from field responders or observers.
Operational Duties:
Remain current on the incident status.
Obtain IC approval before release of information to the media or public at large.
Report information factually and as soon as it is available.
Remain alert to comments that reflect innuendo, personal opinion or hearsay.
Assist with the release of information to incident responders and other appropriate
agencies involved.
Remain clear of emergency crews at work & avoid presenting a distraction.
With regard to accuracy of information: Verify…verify.
133
January 2009
Coordinate information with the Incident Commander before obtaining Administrative
approval to release statements.
Assure that information released is consistent, correct and timely.
Refrain from offering opinions, speculation, statements off the record, or “no comment”
as a response to a question or a statement.
Read approved statements to the public or the press, if feasible.
Inform District PA/PIO & the media, as appropriate, of the times and locations of press
releases, and briefings if the latter are to be held.
Keep the Incident Commander (IC) informed with regard to incident publicity and media
inquiries, and important observations on scene.
Obtain updates from the IC regarding the status of emergency operations.
Monitor news casts related to the incident & correct misinformation.
Inform the College administration and Incident Commander of erroneous media
coverage of the incident.
Tape record interviews & press briefings, if possible.
Maintain a chronological log of PA actions & communications.
Exercise close supervision of PIO staff assistants.
Attend staff briefings.
Be prepared to perform others duties as assigned.
Close-out Actions:
Return all equipment, issued after the inception of the emergency, to the Command Post
upon release from incident duties.
Complete all event logs and turn in to the Incident Commander.
Secure all files, press releases, digital photos on disc & other materials as legal
documents; seal items in a labeled, sealed file box; & turn in as instructed by the IC.
Release PIO staff with permission of the Incident Commander.
Have staff sign out.
Complete an after action report, if requested, and turn-in as instructed.
Recognize & reward personnel as appropriate.
Participate in an After Action Review of emergency response operations.
Start-up Equipment (College-issued):
One reflective identification vest imprinted, “COLLEGE PRESS,” and one imprinted
“MCCCD PRESS.”
Tape recorder.
Digital camera.
Hard hat and face mask.
Two-way police radio with SRPMIC emergency frequencies, if available.
Cell phone with subscription to College “Rave Alert” text messaging.
AM/FM radio (battery operated).
Campus schematic, clipboard, notebook, paper & pens, as preferred.
134
January 2009
Complete Emergency Operations Plan with supplemental references (in the EOC).
Briefing support equipment & materials.
File boxes & sealing tape to secure materials at close-out.
135
January 2009
SCC Emergency Operations Plan
Annex D – The Incident Command System (ICS)
Appendix 1 – ICS Position Information
TAB C – SAFETY OFFICER
The safety and welfare of the community and emergency responders are primary.
Responsibilities:
Assess conditions in the area of the emergency & recommend measures to guard the health
& safety of emergency responders, other members of the community and on-lookers.
Monitor incident operations and advise the Incident Commander on all matters pertaining to
operational safety.
Exercise emergency authority to stop and/or prevent unsafe acts during operations.
Initial Actions:
Sign in at the command post.
Begin duties with necessary equipment & supplies in hand.
Wear a reflective identification vest imprinted, “SCC SAFETY OFFICER.”
Obtain a situation briefing from the Incident Commander.
Open a Safety Officer’s Log to document the history of the emergency.
1
1
The Safety Officer’s Log should contain the following minimum information, annotated
with date/time:
• Unsafe conditions observed.
• Messages received.
• Requests received.
• Action(s) taken.
• Justification to include documentation, if appropriate.
Obtain supplies & equipment from emergency storage as needed to facilitate operation
of the Safety Section.
Operational Duties:
The safety of the community and emergency responders is primary.
Aggressively monitor the safety implications of both the emergency, per se, & the
actions of emergency responders.
Assure safety of all responders & the community.
Exercise emergency authority to prevent or halt unsafe situations.
Verify that emergency responders use appropriate safety equipment & practices.
Monitor developments periodically & note changes in safety conditions.
Coordinate directly with on-scene supervisors regarding unsafe situations.
136
January 2009
Verify, if feasible, safety & accountability of all response personnel & staff.
Share information with other command & general staff members.
Encourage other staff to report apparent unsafe conditions.
Intercede as necessary to have unsafe situations resolved.
Anticipate the potential for unsafe conditions to develop singularly or in multiples.
Review incident action plans for safety implications.
Remain in contact with the Incident Commander (IC) at all times.
Advise the IC of safety concerns & problem areas.
Inform the IC of your location & activity.
Attend staff briefings.
Be prepared to perform other duties as assigned.
Close-out Actions:
Conduct a walk-thru inspection of the emergency scene and surrounding area to identify
remaining safety conditions that might endanger cleanup personnel.
Assure that dangerous areas/buildings are marked/signed and barricaded until unsafe
conditions can be corrected.
Secure all files & records as legal documents; seal items in a labeled, sealed file box,
and turn in as instructed by the Incident Commander.
Complete an after action report and the safety log, and turn in to the Incident
Commander.
Return all equipment, issued after activated as a command staff member, to the
Command Post upon release from incident duties.
Sign out.
Recognize and reward personnel as appropriate.
Participate in an After Action Review of the emergency response.
Start-up Equipment (College-issued):
One reflective identification vest imprinted, “SCC SAFETY OFFICER.”
Hard hat.
Work gloves.
Safety glasses.
Face mask.
Respirator.
Flashlight.
Two-way police radio with SRPMIC emergency frequencies.
Master keys & access card.
Cell phone with subscription to College “Rave Alert” text messaging.
Digital camera.
Amplified megaphone.
Roll of yellow “Caution” barrier tape.
Complete Emergency Operations Plan with supplemental references (in the EOC).
File boxes & sealing tape to secure records at close-out.
137
January 2009
SCC Emergency Operations Plan
Annex D – The Incident Command System (ICS)
Appendix 1 – ICS Position Information
TAB D – LIAISON OFFICER (LNO)
The safety and welfare of the community and emergency responders are primary.
Responsibilities:
Serve on the ICS command staff as a point of contact (POC) representing College units
or other agencies.
A representative from more than one College organization might serve as liaison in the
College incident command post in order facilitate intra-campus coordination and
communications.
Initial Actions:
Sign in at the command post.
Begin duties with necessary equipment & supplies in hand.
Wear a reflective identification vest issued by the College and imprinted with either “SCC
LIAISON,” or “LIAISON” for those representing outside agencies.
Note: Liaison personnel from outside agencies operating on campus shall be issued a
reflective vest from the College command post.
Obtain a situation briefing from the Incident Commander.
Open a detailed liaison activities log to document visitors, meetings & communications
from supporting agencies and departments.
Notify College departments and outside agencies as appropriate of the liaison staff
position and:
• Its function as a conduit through which agencies communicate with the command
post.
• The need for representatives of outside agencies to speak with authority on behalf of
their parent organization.
• The fact that other agencies, at their discretion, may assign a representative to the
College command post particularly when close and continuous communication is
critical to the emergency response.
Obtain supplies & equipment from emergency storage as necessary to facilitate
operation of the Liaison Section.
Obtain copies of campus & building schematic drawings from the EOC.
138
January 2009
Operational Duties:
Brief agency representatives on the current situation, the action plan, the objectives, and
their agency’s role in the on-going emergency response.
Convey instructions to responding units on behalf of the Incident Commander.
Emphasize the preeminent role of personnel safety in all operations.
Inform the Incident Commander of outside agency plans, objectives and time frames.
Provide update briefings to outside agency representatives periodically.
Be knowledgeable on outside agency capabilities and capacity for additional missions.
Inform other College command and general staff members of information pertaining to
outside agency operations & capabilities.
Inform outside agency representatives of College capabilities that might be available to
assist in a coordinated response.
Forward to the Incident Commander requests from outside agencies for assistance from
the College.
Serve as a two-way conduit of information involving the College & outside agencies.
Attend staff briefings.
Be prepared to perform other duties as assigned.
Close-out Actions:
Notify outside agency representatives of close-out of the position.
Retrieve all loaned equipment from outside agencies.
Release assigned staff.
Have staff sign out and return all issued equipment.
Secure all files & records as legal documents; seal items in a labeled, sealed file box;
and turn in as instructed by the Incident Commander.
Turn in all equipment issued by the command post at the time the staff position was
activated.
Sign out.
Complete an after action report, if requested, and turn-in as instructed.
Recognize & reward personnel as appropriate.
Participate in an After Action Review of the emergency response.
Start-up Equipment (College-issued for SCC liaison personnel):
One reflective identification vest imprinted, “SCC LIAISON OFFICER.”
Hard hat; work gloves; safety glasses.
Flashlight.
Two-way police radio.
Master keys & access card.
Cell phone with subscription to College “Rave Alert” text messaging.
Digital camera.
Complete Emergency Operations Plan with supplemental references (in the EOC).
139
January 2009
SCC Emergency Operations Plan
Annex D – The Incident Command System (ICS)
Appendix 1 – ICS Position Information
TAB E – OPERATIONS SECTION CHIEF
The safety and welfare of the community and emergency responders are primary.
Responsibilities:
Manage all operational activities directly related to the emergency.
Establish tactical objectives.
Directly contribute to the preparation of the Incident Action Plan.
Although a single-agency response by the College normally will not include all activities
included in the ICS structure, the scope of responsibilities for a Unified Command
Operations Section, during a major emergency involving multiple agencies, possibly
could broaden to include:
•
•
•
•
Facility condition assessment and security evaluation.
Search & rescue efforts.
Medical services functions.
Personal services related to basic care and safety.
Initial Actions:
Begin duties with necessary equipment & supplies in hand.
Wear a reflective identification vest imprinted, “OPERATIONS CHIEF.”
Sign in at the command post.
Obtain a situation briefing from the Incident Commander.
Identify tasks and establish priorities for operations activities.
Assume responsibilities for all required operations functions until/unless staff are
available.
Request additional staff as needed to accomplish required operations activities.
Open a detailed activities log to document communications and actions of subordinate
elements.
Notify College departments and outside agencies as appropriate of the activation of the
Operations Section.
Obtain supplies and equipment from emergency storage as needed to facilitate the
functions of the Operations Section.
140
January 2009
Operational Duties:
Determine which operations staff positions are required to address the emergency
response.
Brief all staff on the current situation, the action plan, the objectives, and their duties
within the Operations Section.
Emphasize the preeminent role of personnel safety in all emergency responses.
Supervise branch directors, division & group supervisors, & task force/strike team/unit
leaders.
Monitor the activities of each Operations element.
Identify changes that are needed in staff levels and assignments.
Request additional staff & supplies as needed.
Inform the Incident Commander of important information & developments in the
situation.
Brief new staff members on the situation, tasks and priorities.
Inform the Incident Commander of operations plans, objectives and time frames.
Provide operations information and updates to command and other general staff
personnel.
Update briefings to outside agency representatives periodically, as
appropriate.
Be knowledgeable of College capabilities and capacity for additional missions.
Attend staff briefings.
Monitor the welfare & safety of staff.
Account for all personnel in operations units and report casualties to the IC.
Be prepared to perform other duties as assigned.
Close-out Actions:
Turn in all equipment issued by the command post initially when the Operations Section
was activated.
Secure all files & records as legal documents; seal items in a labeled, sealed file box
and turn in as instructed by the Incident Commander.
Have staff sign out.
Release assigned staff.
Complete an after action report, if requested, and turn in as instructed.
Recognize & reward personnel, as appropriate.
Participate in an After Action Review of the emergency response.
Start-up Equipment (College-issued):
One reflective identification vest imprinted, “SCC OPERATIONS CHIEF.”
Hard hat.
Safety glasses.
Work gloves.
Flashlight.
141
January 2009
Two-way police radio with SRPMIC emergency frequencies.
Master keys & access card.
Cell phone with subscription to College “Rave Alert” text messaging.
Digital camera.
Complete Emergency Operations Plan with supplemental references (in the EOC).
Face masks.
Respirators.
File boxes & sealing tape.
142
January 2009
SCC Emergency Operations Plan
Annex D – The Incident Command System (ICS)
Appendix 1 – ICS Position Information
TAB F – PLANNING SECTION CHIEF
The safety and welfare of the community and emergency responders are primary.
Responsibilities:
Prepare an Incident Action Plan
Monitor developments in the incident response.
Collect information on activities & provide continuous analysis of the situation.
Collect & disseminate intelligence essential to the emergency.
Maintain incident records & site map.
Initial Actions:
Sign in at the command post.
Begin duties with necessary equipment & supplies in hand.
Wear a reflective identification vest imprinted, “PLANNING CHIEF.”
Obtain a situation briefing from the Incident Commander.
Obtain supplies and equipment from emergency storage if needed to facilitate the
functions of the Planning Section.
Assume responsibilities for all required planning functions until/unless staff are available.
Determine whether a Finance & Admin Section will be formed. If not, perform the duties
of the section.
Assume duties of all Section positions unless/until staff are available.
Note:
• The Planning Section may have a Deputy Chief.
• Technical advisors – environmental, HAZMAT, human resources – if needed will be
assigned initially to the Planning Section or reassigned to another section later.
• Units may be added to the Planning Section to fulfill responsibilities related to
resources, documentation, situation and demobilization activities.
Operational Duties:
Request additional staff if needed to accomplish required activities.
Remain aware of the status of the emergency, the progress in responding situation, and
the need for changes to the initial tactical plan.
Brief all Planning Section staff on the current situation, the action plan, the objectives,
and their duties within the Section.
Assist in preparing all response plans.
Brief other sections on incident situation and analysis, resources & intelligence
143
January 2009
Information.
Be aware of weather conditions and forecasts, and inform the command & general staff.
Monitor the activities of each headquarters staff element & field units as appropriate.
Maintain an incident log to record the development of, and response to, the emergency.
Anticipate challenges and changes in the situation, and incorporate lessons learned into
plan development.
Develop a situation analysis and resources report for the IC.
Maintain a record of the status of all responders on scene.
Maintain a current situation map and resource status for reference by all command and
general staff.
Photograph & date/time stamp the situation map periodically as changes in the situation
are posted.
Act as a channel of intelligence and operational information for the staff and IC.
Attend staff briefings.
Monitor the welfare & safety of staff.
Be prepared to perform other duties as assigned.
Close-out Actions:
Close out all logs, photograph the final situation map, and authenticate all materials.
Assemble & organize all records & reports, maps & charts.
Secure all files & records as legal documents; seal items in a labeled, sealed file box;
and turn in as instructed by the Incident Commander.
Return all equipment issued when the Section was activated.
Have staff sign out.
Release assigned staff.
Complete an after action report, if requested, and turn in as instructed.
Recognize & reward personnel as appropriate.
Participate in an After Action Review of the emergency response.
Start-up Equipment (College-issued):
One reflective identification vest imprinted, “SCC PLANNING CHIEF.”
Flashlight.
Two-way police radio with SRPMIC emergency frequencies.
Master keys & access card.
Cell phone with subscription to College “Rave Alert” text messaging.
Digital camera.
File boxes & sealing tape.
Miscellaneous office supplies.
Complete Emergency Operations Plan with supplemental references (in the EOC).
144
January 2009
SCC Emergency Operations Plan
Annex D – The Incident Command System (ICS)
Appendix 1 – ICS Position Information
TAB G – LOGISTICS SECTION CHIEF
The safety and welfare of the community and emergency responders are primary.
Responsibilities:
Provide all support requirements of the incident related to:
•
•
•
•
•
•
Communications.
Medical support.
Subsistence.
Supplies and materials.
Facilities.
Ground support and other equipment.
Note: A Service Branch may be formed with individual units to manage the
communications, medical and subsistence functions. A Support Branch may be
organized with units to provide supplies, facilities and ground support requirements.
Initial Actions:
Sign in at the command post.
Begin duties with necessary equipment & supplies in hand.
Wear a reflective identification vest imprinted “SCC LOGISTICS CHIEF.”
Obtain a situation briefing from the Incident Commander.
Obtain supplies and equipment from emergency storage as needed to facilitate
operation of the Logistics Section.
Assume duties of all Logistics Section positions unless/until staff are available.
Note:
• The logistics functions are critical to the success of an emergency response.
• Logistics support is as essential to the success of an emergency response as strategic
or tactical considerations. Therefore, the need exists for early recognition of the need
for a Logistics Section and any of its subordinate elements.
• Units may be added to, or deleted from, the Section as the situation changes.
Coordinate with the Incident Commander with regard to the priorities and needs for
supplies, equipment & personnel.
Set up command post and other facilities as the situation requires.
145
January 2009
Operational Duties:
Coordinate distribution of supplies & equipment to elements assigned to the incident.
Request additional staff if needed to accomplish required activities.
Brief all Logistics Section staff on the current situation, the action plan, the objectives,
and their duties within the Section.
Maintain the security of unissued supplies & equipment.
Monitor the inventory of supplies and equipment on hand & available for issue.
Track the status of items in repair and expected date of return to service.
Assist in preparing emergency response plans.
Brief other sections on the status of logistics.
Anticipate future requirements, especially those that will require lead time to obtain.
Identify needs & process requests for additional resources.
Monitor the activities of each headquarters staff element & field units as appropriate.
Maintain a log to record the issue, loss-thru-use, inventory and order of materiel.
Coordinate closely during procurement functions to ensure an uninterrupted flow of
supplies and equipment needed for the emergency response.
Inform the Incident Commander of the status of logistics.
Attend staff briefings.
Monitor the welfare & safety of staff.
Be prepared to perform other duties as assigned.
Close-out Actions:
Recover non-expendable supplies & equipment.
Conduct inventory of all issued materiel & order replacements for missing items.
Inspect recovered items closely for full serviceability.
Coordinate preventive maintenance services for all mechanical equipment.
Restore damaged equipment to full operational condition or replace as necessary.
Review adequacy of materiel inventory to support emergency operations & adjust stock
levels as needed.
Order replacement supplies and restore inventory to replace stocks used during the
emergency.
Close out all logs.
Assemble & organize all records & reports, maps & charts.
Secure all files & records as legal documents; seal items in a labeled, sealed file box;
and turn in as instructed by the Incident Commander.
Return to inventory storage all equipment issued when the section was activated.
Return all issued equipment and have staff sign out.
Release assigned staff.
Complete the Logistics Section log, if requested, and turn in to the Incident Commander.
Complete an after action report, if requested, and turn in as instructed.
Recognize & reward personnel as appropriate.
Participate in an After Action Review of the emergency response.
146
January 2009
Start-up Equipment (College-issued):
One reflective identification vest imprinted, “SCC LOGISTICS CHIEF.”
Flashlight.
Two-way police radio with SRPMIC emergency frequencies.
Master keys & access card.
Cell phone with subscription to College “Rave Alert” text messaging.
Digital camera.
File boxes & sealing tape.
Miscellaneous office supplies.
Complete Emergency Operations Plan with supplemental references (in the EOC).
147
January 2009
SCC Emergency Operations Plan
Annex D – The Incident Command System (ICS)
Appendix 1 – ICS Position Information
TAB H – FINANCE & ADMINISTRATION SECTION CHIEF
The safety and welfare of the community and emergency responders are primary.
Responsibilities:
Financial tracking.
Procurement.
Cost analysis.
Claims & compensation.
Maintenance of financial records.
Note: Not all emergencies will necessitate establishing a separate Finance/Admin
Section especially during a limited emergency. It may be feasible to assign a technical
specialist to perform these responsibilities while attached to another staff section.
Initial Actions:
Sign in at the command post.
Begin duties with necessary equipment & supplies in hand.
Wear a reflective identification vest imprinted “SCC FINANCE CHIEF.”
Obtain a situation briefing from the Incident Commander.
Obtain supplies & equipment from emergency storage as needed to facilitate operation
of the F&A Section.
Assume duties of all F&A Section positions unless/until staff are available.
Collect from other staff sections records & information related to financial activities that
were conducted before the F&A position was activated.
Operational Duties:
Brief all F&A Section staff on the current situation, the action plan, the objectives and
their duties within the Section.
Prepare forms and establish logs to collect information in accordance with College
requirements.
Inform the Incident Commander of developments in the financial or procurement
activities that might affect emergency operations.
148
January 2009
Close-out Actions:
Prepare reports for approval from the IC to send to College departments or outside
agencies.
Close out all logs.
Assemble & organize all records & reports.
Secure all files & records as legal documents; seal items in a labeled, sealed file box;
and turn in as instructed by the Incident Commander.
Have staff sign out and return all issued equipment.
Release assigned staff.
Sign out.
Complete an after action report, if requested, and turn in as instructed.
Recognize & reward personnel as appropriate.
Participate in an After Action Review of the emergency response.
Start-up Equipment (College-issued):
One reflective identification vest imprinted, “SCC F&A CHIEF.”
Flashlight.
Two-way police radio with SRPMIC emergency frequencies.
Cell phone with subscription to College “Rave Alert” text messaging.
Campus master keys and access card.
File boxes & sealing tape.
Miscellaneous office supplies.
Complete Emergency Operations Plan with supplemental references (in the EOC).
149
January 2009
Scottsdale Community College
EMERGENCY OPERATIONS PLAN
ANNEX E: CRISIS COMMUNICATIONS PLAN
UNDER DEVELOPMENT
Expected completion date: Spring 2009
150
January 2009
Scottsdale Community College
EMERGENCY OPERATIONS PLAN
ANNEX F: CRISIS COUNSELING PLAN
UNDER DEVELOPMENT
Expected completion date: Spring 2009
151
January 2009
Scottsdale Community College
EMERGENCY OPERATIONS PLAN
ANNEX G: CONTINUITY OF OPERATIONS
PLAN
UNDER DEVELOPMENT
Expected completion date: Spring 2009
152
January 2009
Scottsdale Community College
EMERGENCY OPERATIONS PLAN
ANNEX H: POINT OF DISTRIBUTION PLAN
UNDER DEVELOPMENT
Expected completion date: Spring 2009
153
January 2009
Scottsdale Community College
EMERGENCY OPERATIONS PLAN
ANNEX I: OFF-CAMPUS EMERGENCIES
UNDER DEVELOPMENT
Expected completion date: Spring 2009
154
January 2009
Scottsdale Community College
EMERGENCY OPERATIONS PLAN
ANNEX J: EMERGENCY TELEPHONE
NUMBERS AND FORMS
UNDER DEVELOPMENT
Expected completion date: Spring 2009
155
January 2009
Scottsdale Community College
EMERGENCY OPERATIONS PLAN
ANNEX K: CAMPUS MAPS
UNDER DEVELOPMENT
Expected completion date: Spring 2009
156
January 2009
Scottsdale Community College
Emergency Operations Plan
Index
Topic
Page
Assumptions:
Basic Plan ............................................................................................................................. 3
Annex A – Building Emergency Response Plan ................................................................. 26
Appendix 1 – Emergency Actions Guide ....................................................................... 35
Appendix 2 – Faculty/Staff Responsibilities .................................................................. 75
Annex B – Building Coordinators ........................................................................................ 85
Annex C – Emergency Response Team ............................................................................. 94
Annex D – The Incident Command System ...................................................................... 108
Appendix 1 – ICS Position Information ....................................................................... 117
Building Coordinators:
Concept ........................................................................................................................ 19, 20
Department Responsibilities ........................................................................................... 7, 28
Importance ......................................................................................................................... 17
Individual Responsibilities .................................................................................................. 90
Prerequisites ...................................................................................................................... 89
Recruitment .............................................................................................................. 7, 28, 88
Command Structure:
Campus ................................................................................................................................ 8
Incident Commander ...................................................................................................... 9, 13
Incident Command System .................................................................................................. 8
Unified Command .............................................................................................................. 10
Communications:
Call routing ................................................................................................................... 15, 32
Notification of emergencies ................................................................................................ 33
Radio/telephone/interpersonal protocols ............................................................................ 33
“Rave Alert” Text Messaging .............................................................................................. 15
Authority to send “Rave Alert” text message .................................................................. 16
157
January 2009
Equipment for ICS Staff .............................................. 132, 134, 137, 139, 142, 144, 147, 149
Notification of an Emergency ............................................... 15, 16, 23, 33, 93, 106, 115, 128
Written protocols ................................................................................................................ 34
Community Input ............................................................................................................... 7, 19
Concept of Operations:
Basic Plan ............................................................................................................................. 4
College Emergency Operations ...................................................................................... 6
Priorities of College Responses ...................................................................................... 4
Phases of Emergency Management ............................................................................... 5
Tasks .............................................................................................................................. 6
Annex A – Building Emergency Response Plan ................................................................. 26
Annex B – Building Coordinators ........................................................................................ 87
Annex C – Emergency Response Team.............................................................................. 95
Annex D – Incident Command System ............................................................................. 109
Appendix 1 – ICS Position Information ....................................................................... 118
Emergency Management Phases ............................................................................................ 5
Emergency Operations:
Emergency Staff ........................................................................................................... 12, 22
Line of Authority ................................................................................................................. 11
Emergency Operations Center:
Authority & Duties of Incident Commander ................................................................. 13, 130
During limited emergencies .......................................................................................... 8, 109
During major emergencies ............................................................................................... 109
Location & Implementation ..................................................................................... 13, 14, 15
Location of Emergency Staff ........................................................................................ 12, 22
Not Opened .............................................................................................................. 113, 126
Part of Emergency Response ............................................................................................... 5
Emergency Operations Planning Committee ....................................................................... 17
Emergency Response Team ............................................................................................. 8, 94
Emergency Staff ............................................................................................................... 12, 22
158
January 2009
Incident Command System:
Assumption of Command ......................................................................................... 119, 122
Command Function & Staff .............................................................................................. 123
General Description .............................................................................................................. 9
General Staff .................................................................................................................... 124
Illustrations ............................................................................................................... 113, 122
Other Staff Positions ........................................................................................................ 125
Position Information .......................................................................................................... 117
Staff Assignments ............................................................................................................ 111
Staff Training Requirements ............................................................................................. 110
When used ........................................................................................................... 8, 109, 117
Incident Commander:
Authority ................................................................................................. 4, 9, 11, 12, 13, 122
Duties .................................................................... 8, 27, 32, 88, 96, 105, 110, 111, 120, 130
Incident Levels ......................................................................................................................... 3
Line of Authority .................................................................................................................... 11
Plans:
College ............................................................................................................................... 17
Emergency Operations Planning Committee ................................................................ 17
Department ............................................................................... 4, 7, 16, 20, 26, 100, 118
Response Priorities ........................................................................... 4, 27, 36, 75, 87, 96, 109
Presidential Responsibilities ........................................................................ 4, 12, 14, 17, 111
Salt River Pima-Maricopa Indian Community (SRPMIC):
Active involvement of ............................................ 7, 11, 14, 15, 24, 27, 66, 75, 94, 108, 113
Authority on campus ..............................................................1, 2, 10, 11, 18, 52, 80, 94, 115
Calls to ................................................................................................................... 15, 32, 37
College obligation to .................................................................................................... 10, 22
Emergency command vehicle ............................................................................................ 14
Limited emergencies ............................................................................................................ 8
Part of a Unified Command ................................................................................................ 11
Relationship with ............................................................................................................ 1, 24
159
January 2009
Training with ....................................................................................................................... 26
Without active involvement of ............................................................................................... 8
Tasks:
Basic Plan:
Departments .............................................................................................................. 6, 19
Emergency Operations Planning Committee ................................................................. 17
Emergency Staff ............................................................................................................ 12
Training & Special Preparations .................................................................................... 19
Vice President for Administrative Services ................................................................... 22
Vice President for Student Services ............................................................................. 23
Annex A – Building Emergency Response Plan:
Departments ..................................................................................................... 28, 36, 75
Faculty Members & Staff Supervisors ........................................................................... 31
Annex B – Building Coordinators:
Building Coordinators ................................................................................................... 89
Departments ................................................................................................................. 88
Annex C – Emergency Response Team:
Departments & Supervisors .................................................................................. 99, 105
Emergency Response Team ................................................................................ 96, 105
Training & Equipment ................................................................................................. 102
Annex D – Incident Command System (ICS):
College Faculty & Staff ............................................................................................... 120
ICS Primary or Alternate Staff .................................................................... 110, 120, 130
Training & Familiarization ........................................................................................... 121
Training:
Emergency Response Team ................................................................................................ 8
Special Needs Personnel ................................................................................................... 18
Departments ..............................................................................19, 28, 88, 99, 102, 110, 121
Unified Command:
Authority ................................................................................................................. 11, 18, 24
General description ............................................................................................................ 79
Illustrations ..................................................................................................................... 8, 79
160
January 2009
Weapons on campus:
Prohibition .......................................................................................................................... 43
161
January 2009