Cisco Unified Communications System for
IP Telephony for Small and Medium
Business Release 7.0(1)
November 2008
Americas Headquarters
Cisco Systems, Inc.
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http://www.cisco.com
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Cisco Unified Communications System for IP Telephony for Small and Medium Business Release 7.0(1)
© 2008 Cisco Systems, Inc. All rights reserved.
CONTENTS
CHAPTER
1
Home
1-1
Cisco Unified Communications System for IP Telephony for Small and Medium Business Technical
Information Site 1-1
The Critical Path to Successful Deployment 1-1
Audience 1-1
About This Release
1-2
Using This Information System 1-2
About the Technical Information Site Window 1-2
Types of Topics 1-4
Site Index 1-4
Graphics with Hotspots and Popup Text (Image Maps)
Where Information Is Located 1-5
About the Secondary Browser Window 1-5
Tips on Navigating the Information Site 1-5
Cisco Documentation
Site Content Map
CHAPTER
2
Prepare
1-4
1-5
1-6
2-1
Introduction to Prepare
2-1
Cisco Unified Communications System Overview 2-1
System Definition 2-2
Cisco Unified Communications 500 Series for Small Business 2-3
Cisco Unified Communications Manager Express Solution 2-3
Market Description 2-3
Small and Medium Business 2-4
Midmarket Business 2-6
Enterprise Business 2-7
System Release Strategy 2-8
Solution Bundling 2-8
Foundation (Basic) 2-9
Growth (Enhanced) 2-9
Optimized (Premium) 2-9
Small Business: Unified Communications 500 Series 2-10
Cisco Unified Communications Manager Express 2-10
Cisco Unified Communications System for IP Telephony for Small and Medium Business Release 7.0(1)
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Contents
Introducing Cisco Smart Business Communications System 2-10
Solution Components Overview 2-11
Product Category 2-11
Appliance 2-12
Call Control and Processing 2-13
Voice Mail and Messaging 2-13
Conferencing 2-14
Endpoints and Clients 2-14
Wireless and Mobility 2-14
Security 2-14
Network Management 2-15
Infrastructure 2-15
Other Optional Components 2-15
Deployment Models for Small Businesses 2-15
Single-Site Unified Communications System with Teleworker Set Up
System Features in This Release 2-17
Additional Product Information 2-17
2-16
Medium Business: Cisco Unified Communications Manager Express Solution 2-17
Benefits and features of this Unified Communications System for Medium Business
Solution Component Overview 2-18
Product Category 2-19
Router Platform 2-19
Call Control and Processing 2-19
Voice Mail and Messaging 2-20
Conferencing 2-20
Endpoints and Clients 2-21
Wireless and Mobility 2-21
Network Management 2-21
Infrastructure 2-21
Other Optional Components 2-21
Deployment Models for Medium Businesses 2-21
Single-Site Deployment Model 2-22
Multisite Implementation with Distributed Call Processing 2-23
System Features in This Release 2-25
Additional Product Information 2-25
CHAPTER
3
Plan
3-1
Introduction to Plan
Planning Concepts
3-1
3-1
Cisco Unified Communications System for IP Telephony for Small and Medium Business Release 7.0(1)
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2-18
Contents
Deployment Types 3-2
New Installation 3-2
Single-Stage Upgrade 3-2
Cost of Ownership 3-2
Use Planning Tools and Templates 3-3
Solution Reference Network Design Documents
Solution Expert Tool 3-3
Quote Builder Tool 3-3
Ordering Guides 3-3
Understand Your Deployment Options 3-4
Identify System Components 3-4
Review Release Matrix 3-4
3-3
Plan and Prepare for Your System Installation 3-4
Planning Your System Installation 3-4
Preparing for Your System Installation 3-5
Plan and Prepare for Your System Upgrade 3-5
Planning Your System Upgrade 3-5
Preparing for Your System Upgrade 3-6
Cisco Unified Communications System Demos
CHAPTER
4
Design
3-6
4-1
Introduction to Design 4-1
Before You Begin 4-1
When You Are Done 4-1
Major Concepts and Tasks in This Process
Design Concepts 4-2
Using SRND Documents 4-2
Using Design Tools and Templates
4-2
4-2
Design Tasks for Small Business Systems 4-4
Identify the Components That You Need 4-4
Ordering Tools 4-4
Review Tested Site Models 4-4
Review System Caveats 4-5
Review System Test Results 4-5
Design Tasks for Medium Business Systems 4-5
Identify the Components That You Need 4-5
Ordering Tools 4-6
Review Tested Site Models 4-6
Review System Caveats 4-6
Cisco Unified Communications System for IP Telephony for Small and Medium Business Release 7.0(1)
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Contents
Review System Test Results
Network Topology Resource
CHAPTER
5
Implement
4-6
4-7
5-1
Introduction to Implementation
5-1
Order Equipment 5-2
Solution Expert Tool 5-2
Quote Builder Tool 5-2
Ordering Guides 5-2
Small Business: Install and Configure System Components
Performing Your System Installation 5-3
Install IPT Software Components 5-3
Component Installation 5-3
Sample Configuration Information 5-4
Sample Configuration Files 5-5
Medium Business: Install and Configure System Components
Performing Your System Installation 5-6
Install IP Telephony Software Components 5-6
Component Installation 5-6
Sample Configuration Information 5-7
Sample Configuration Files 5-8
5-3
5-6
Introduction to Troubleshooting 5-9
System Troubleshooting Methodology 5-9
Gather Information on the Problem 5-9
Isolate Point(s) of Failure 5-11
Apply Tools to Determine the Problem’s Root Cause 5-13
Preparing Your Network for Troubleshooting and Recovery 5-15
Network Topology Diagrams 5-16
Synchronizing Server Date and Time 5-16
Training Resources
5-17
Conduct User Acceptance Testing
Additional Sites and Services
CHAPTER
6
Operate
5-17
5-18
6-1
Introduction to Operating the System
6-1
Managing Your System 6-1
System Management Tasks 6-1
System Management Options 6-2
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Backing Up and Restoring Components 6-3
Cisco Unified Communications Manager Express
Cisco Unified MeetingPlace Express 6-3
Cisco Unity Express 6-4
Using Network Monitoring Tools 6-4
Cisco netManager - Unified Communications
Additional Sites and Services
CHAPTER
7
Optimize
6-3
6-4
6-5
7-1
Optimizing Your System
7-1
Small Business: Performing a System Upgrade 7-1
Prepare for System Upgrade 7-2
Upgrade IP Telephony Software Components 7-2
Scaling Up Unified Communications 500 Series 7-2
Medium Business: Performing a System Upgrade 7-4
Prepare for System Upgrade 7-4
Upgrade IPT Software Components 7-4
System Test Results 7-5
Testing Objectives 7-5
Tested Deployment and Site Models
Test Results 7-5
Additional Sites and Services
CHAPTER
8
Resource Library
7-5
7-6
8-1
Using the Resource Library
8-1
System Release Documentation 8-1
System Description 8-1
System Release Notes 8-2
System Installation and Upgrade Manual
System Test Results 8-2
Test Results Information 8-2
Testing Objectives 8-3
Solution Reference Network Design
8-3
Tested Deployment and Site Models
8-4
8-2
Network Topology Diagrams 8-4
Network Topology Diagrams for IP Telephony for Enterprise and Midmarket 8-5
Network Topology Diagrams for IP Telephony for Small and Medium Business 8-6
Network Topology Diagrams for Contact Center 8-7
Cisco Unified Communications System for IP Telephony for Small and Medium Business Release 7.0(1)
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Contents
How to Use Microsoft Visio Drawings Efficiently
8-9
Component Resources 8-10
Component Resources Documentation 8-10
Component Resources Documentation for IP Telephony for Enterprise and Midmarket 8-10
Component Resources Documentation for IP Telephony for Small and Medium Business 8-13
Component Resources Documentation for Contact Center 8-15
Configuration Command Files 8-17
Configuration Command Files for IP Telephony for Enterprise and Midmarket 8-17
Configuration Command Files for IP Telephony for Small and Medium Business 8-18
Configuration Command Files for Contact Center 8-18
System Demo
8-21
System Compatibility Tool
Ordering Guides
8-21
8-21
End-of-Sale and End-of-Life Products
Cisco Unified Workspace Licensing
Documentation Wiki
CHAPTER
9
Training Library
8-22
8-22
8-22
9-1
Using the Training Library 9-1
General Training 9-1
Training Available to Partners 9-1
Partner Education Connection Courses 9-2
Cisco Learning Partner Courses 9-2
Cisco Unified Communications Courses 9-3
Training Available to Cisco Employees 9-3
INDEX
Cisco Unified Communications System for IP Telephony for Small and Medium Business Release 7.0(1)
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CH A P T E R
1
Home
Cisco Unified Communications System for IP Telephony for
Small and Medium Business Technical Information Site
This information site describes the Cisco Unified Communications system for IP telephony for small and
medium business. Cisco Unified Communication solutions integrates voice, data, and video
communications together into a single network, thereby making it simple, scalable, and cost-effective
solutions.
This site contains system documentation that is presented in the network lifecycle process: Prepare, Plan,
Design, Implement, Operate, and Optimize (PPDIOO). PPDIOO is a Cisco methodology that defines the
continuous lifecycle of services required by the customer.
Each part of the network lifecycle process has a tab at the top of the page. When you click a tab, the table
of contents (TOC) on the left navigation panel changes to show only the TOC for that tab. The opening
page on each tab describes what is covered in that phase. You can also use the index link at the bottom
of every TOC. To learn more about how to navigate through this site, see Using This Information System.
The Critical Path to Successful Deployment
The PPDIOO process is the critical path to launch and complete a successful customer deployment, from
the request for information (RFI) proposal to successful training of operations personnel. The Cisco
Unified Communications system documentation is designed to be used along with the PPDIOO
methodology. Each tab on the web interface contains a complete task flow for each phase of the PPDIOO
process. Audience shows you what type of content you will find on each process tab.
Audience
This technical information site is designed for people who are implementing Cisco Unified
Communications IP telephony systems:
•
Cisco partners
•
Cisco system engineers (SEs)
•
Cisco Technical Assistance Center (TAC) engineers
•
Cisco customers, especially decision makers, network designers, and operations personnel
Cisco Unified Communications System for IP Telephony for Small and Medium Business Release 7.0(1)
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About This Release
About This Release
This documentation covers Cisco Unified Communications system for IP telephony for small and
medium business Release 7.0(1). If you are upgrading an existing Cisco Unified Communications
system application, begin by reading the System Release Notes for IP Telephony for Small and Medium
Business: Cisco Unified Communications System Release 7.0(1) to familiarize yourself with
functionality in this new release.
There are three information sites for Cisco Unified Communications System Release 7.0(1); this site, IP
Telephony for Small and Enterprise and Midmarket Technical Information Site, and Contact Center
System Technical Information Site.
Using This Information System
This information system is designed to give you an easily navigable framework for accessing all
documentation for your system, solution, or product. The following topics describe using the
information system:
Note
•
About the Technical Information Site Window
•
Types of Topics
•
Site Index
•
Graphics with Hotspots and Popup Text (Image Maps)
•
Where Information Is Located
•
About the Secondary Browser Window
•
Tips on Navigating the Information Site
Make sure your browser does not block popup windows for this site. If a popup link fails to open, check
your browser settings. Alternatively, press Ctrl when you click the link to override your browser’s
settings.
About the Technical Information Site Window
The window is laid out so that you can easily navigate between topics, drill down to get detailed
information, and directly access product and platform documentation, without ever losing your place or
having to cope with a complex hierarchy of windows.
Figure 1-1 shows an example of a window for a Cisco Unified Communications System solution.
Table 1-1 describes the numbered window elements.
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Using This Information System
Figure 1-1
Example of Technical Information Site Window
Table 1-1
Key to Window Illustration
1
Cisco logo. Click to go to the Cisco.com
6
home page. Click the browser Back button to
return to the information site window).
Access-from-anywhere links to Home and
History.
2
Tabs for global navigation between processes 7
or other major categories. Click a tab to go to
the home page for that tab. The table of
contents (TOC) changes, showing topics
specific to that tab. The first content pane on
a tab shows an overview of what is on the tab
and the tasks and concepts covered.
Use the Search box to search all of
Cisco.com, not specifically this
information site. The search list appears in
a new window so that you do not lose your
place within the information site.
3
TOC for navigation within a tab. The TOC
8
changes when you click a different tab, or
when you click a link that goes to a topic on
a different tab.
Download an Adobe Acrobat PDF of the
content of the current tab or the content of
the entire site.
Click the Index link at the bottom of the TOC
if you are not sure where to find a topic.
Cisco Unified Communications System for IP Telephony for Small and Medium Business Release 7.0(1)
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Using This Information System
Table 1-1
4
Key to Window Illustration (continued)
Main heading in a TOC, such as "Planning
9
Concepts." A blue heading links to a topic in
the content pane. A black heading is unlinked
and simply a title for linked subtopics below.
GIVE US FEEDBACK: Click to go the
Feedback form at the bottom of the page to
provide page-specific feedback.
A highlighted heading in the TOC indicates
the current topic displayed in the content
pane.
5
Content pane, where the information resides.
Note two kinds of links in the content pane:
•
A link to another topic in the content
pane looks like an ordinary link.
Clicking the link switches the contents
of the pane.
•
A link to a secondary topic is appended
with a popup icon . Clicking the link
opens a new browser window, offset
from the current window. If the other
window is already open, the topic
replaces the current contents.
Types of Topics
When you see a reference to a topic, you can tell what type of topic it is by its name:
•
“Doing" topics, such as "Performing a System Upgrade," are task topics, and provide instructions
for doing something.
•
“Overview" or “About” topics are concept topics to help you understand and plan your deployment
and carry out tasks knowledgeably.
Some tabs may group topics under headings such as “Planning Concepts” and “Planning Tasks.”
Site Index
Click the Index link at the bottom of a TOC to view a hyperlinked index to all the topics in the
information site. Use this index if you are not sure where to find a topic.
If a topic appears only once in the site, the index displays the entry as a clickable link. If a topic appears
more than once, the entry is followed by clickable numbers linked to successive occurrences, similar to
a series of page numbers in a printed index. For example,
Visio diagrams, 1, 2
Click 1 to go to the first occurrence, click 2 to go to the second. You can use the browser Back button to
return to your place in the index.
Graphics with Hotspots and Popup Text (Image Maps)
Some graphics may be image maps. An image map may have hotspots that you can run your pointer over
to view a popup description or that you can click to open a linked topic in a secondary window.
Cisco Unified Communications System for IP Telephony for Small and Medium Business Release 7.0(1)
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Cisco Documentation
Where Information Is Located
Cisco systems and solutions encompass a range of products and technologies, and their documentation
encompasses information that may reside in several locations:
•
Overviews and high-level process and procedure information specific to your solution or system are
included directly in the information site.
•
Product and technology overviews, detailed requirements, task details, and other more generic
topics are located outside the site. These topics have the appearance of standard Cisco
documentation with which you may already be familiar. Links to these topics appear with a popup
icon appended, for example, Performing Your System Installation . Clicking the link opens the
topic in a new, secondary browser window offset from the current window, rather than replacing the
current topic in the content pane. You can click the link to view the information when you need it,
and then return to your place in the information site.
•
Links with this symbol ( ) are available only to people with a Cisco login, such as Cisco partners
or registered Cisco.com users with a Cisco service contract. After clicking the link, log in when
prompted. A secondary browser window opens. Keep the secondary window open in order to open
other links without having to log in again.
•
Links with [Internal] are available only to Cisco employees.
About the Secondary Browser Window
When a topic like Performing Your System Installation
opens in a new, secondary browser window,
that window stays open until you close it. (Click the Close button or choose File > Close.) If the window
is open when you click another
link, the new topic replaces the current one. You can use the browser
Back button if you want to retrace your steps in the secondary window.
Tips on Navigating the Information Site
•
Use tabs to navigate between major process areas.
•
Use the TOC at the left of the site window to navigate to major topics on a tab.
•
In a secondary popup window:
– When you are done with the window, click the Close button to close it. (It does not close
automatically.)
– You can go back to a previous topic by right-clicking and clicking Back.
– You can view normal browser toolbars, the address bar, and any other browser items that you
do not see by using commands on the View menu.
•
Use the Index (click the link at the bottom of any TOC) if you are not sure where to find a topic.
Cisco Documentation
For information on obtaining documentation, support, providing documentation feedback, security
guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in
Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Cisco Unified Communications System for IP Telephony for Small and Medium Business Release 7.0(1)
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Site Content Map
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS)
feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds
are a free service and Cisco currently supports RSS Version 2.0.
Site Content Map
The Site Content Map shows the content on each process tab in this technical information site.
Prepare
Plan
Design
System definition Deployment types Design
documents
Market
Cost of ownership
descriptions
Design tools and
Planning tools
templates
Small business
and templates
products,
Design tasks for
Deployment
deployment
small businesses
options
models, and
Design tasks for
Planning and
features
preparing system medium
Medium business installations
businesses
products,
Network
Preparing
deployment
topologies
installations and
models, and
upgrades
features
Implement
Operate
Optimize
Equipment
ordering options
System management
tasks
Upgrading a small
business system
Installing and
Backup and restore
configuring small procedures
business system
Network monitoring
components
tools
Installing and
Troubleshooting
configuring
common problems
medium business
Resource Library
system
components
System release
documentation
System
Upgrading a small
business system
troubleshooting
methodology
SRNDs
User acceptance
testing
Network topologies
System test results
Component resources
documentation
Configuration
command files
Ordering guides
System demos
EOS and EOL
information
Cisco Unified
Workspace Licensing
DocWiki
Cisco Unified Communications System for IP Telephony for Small and Medium Business Release 7.0(1)
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System test results
Training Library
General training
Training for partners
Internal training
CH A P T E R
2
Prepare
Introduction to Prepare
In the Prepare phase, you evaluate Cisco technologies that address your business needs. Gather
information about your business and technical environment that will feed into the high-level design.
Then, create a business case for the IP telephony system that provides the best return on your investment.
Tip
You can navigate to any topic on this tab by using the tab navigation pane at the left of the content pane.
This navigation pane contains the table of contents (TOC) for the active tab.
Before You Begin
Understand the features and functions of IP telephony applications. Start with the System Release Notes
for IP Telephony for Small and Medium Business. Then, review the deployment models to understand
your options.
When You Are Done
You have defined and created the following:
•
Your business and system requirements
•
A list of components and applications that match the requirements
•
A project plan based on those requirements including a proposed, high-level design
Major Concepts and Tasks in This Process
Cisco Unified Communications System Overview
Cisco Unified Communications System Overview
Unified Communications System for small and medium business provides advanced communication
solutions that allow small and medium businesses to enhance its performance and productivity with
simple, scalable, and cost-effective solutions. Unified Communications System for small and medium
business provides a unique, comprehensive business communications solution that tightly integrates
voice, data, video, wireless mobility, and system management applications into intelligent network
communications solutions.
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Cisco Unified Communications System Overview
Cisco Unified Communications bring all voice, data, and video communications together, thereby
managing one single network is less expensive and easier than running separate networks. It includes
Cisco Unified Communications applications and hardware, including the full line of Cisco Unified IP
Phones and networking solutions that are made available to small and medium businesses. With secure
“anytime, anywhere” access; businesses can communicate more effectively with customers and
employees. The solutions are easy to deploy and use, and it scales to accommodate business growth.
Call processing is the basis for all the telephony services and it includes features such as dial tones, call
transfer, hold, conferencing, calls parking, and so on. The two Unified Communications Systems that
provide these basic phone features and other business communication features for small and medium
business are:
•
Unified Communications 500 Series for Small Business
•
Cisco Unified Communications Manager Express Solution
Key benefits and features of the Unified Communications System for small and medium business:
•
Keeps cost under control
•
Improves productivity of Employees
•
Achieve Customer Satisfaction
•
Voice, data, and video communications into single network
•
Easy to deploy, easy to use, and highly scalable as business grows
•
Built-in voicemail and integrated messaging
•
Video communication
•
Call processing
•
Integrated security
System Definition
The Cisco Unified Communications system is designed for a single, secure, converged network. Part of
an integrated, comprehensive Cisco architecture, the communications applications reside "in" the
network, not "on" the network, and can easily incorporate emerging business processes, applications,
and new devices. Applications can be deployed in a single instance, rather than in multiple instances,
and managed services offerings further increase deployment flexibility. Standards-based Cisco Unified
Communications products let organizations migrate based on business needs, not technical limitations,
to keep pace with new technology.
The Cisco Unified Communications system offers two solutions for small and medium business:
•
Unified Communications 500 Series which is an integral component of Cisco Smart Business
Communications System is suitable for businesses having lesser than 50 users.
•
Cisco Unified Communications Manager Express Solution is suitable for businesses having 50 to
250 users
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Cisco Unified Communications System Overview
Cisco Unified Communications 500 Series for Small Business
Cisco Unified Communications 500 Series is an affordable integrated system that brings voice, data,
video, and wireless networking to small businesses. Unified Communications 500 is an integral
component of Cisco Smart Business Communications System for small businesses. Cisco Unified
Communications Manager Express is the Cisco IOS® Software solution that supports up to 48 Unified
IP Phones using native call processing in Cisco IOS®.
The Cisco Unified Communications System also includes a suite of network management applications
that allow you to monitor, manage, and troubleshoot your system. It also includes tools that allow you
to analyze the readiness of your infrastructure to support the Unified Communications System.
Cisco Unified Communications Manager Express Solution
Cisco Unified Communications Manager Express Solution provides highest voice trunk densities,
scalability and performance for IP Communications. Cisco Unified Communications Manager Express
is a Cisco IOS® Software solution that provides call processing for Cisco Unified IP phones. Simple to
deploy, administer, and maintain, Cisco Unified Communications Manager Express is a reliable,
feature-rich telephony solution. Depending on the Integrated Services Router (ISR) you install, you can
have up to 240 IP phones on your company network.
Market Description
Cisco provides Unified Communications System for every market size. The following subsections
describe the small and medium, midmarket, and enterprise market segments and the Unified
Communications System that Cisco offers:
Note
•
Small and Medium Business
•
Midmarket Business
•
Enterprise Business
Many of the Cisco Unified Communications products and solutions can be applied in any market. Those
products and solutions that apply to a specific market are labeled as such.
Figure 1 shows Unified Communications System for each market size.
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Cisco Unified Communications System Overview
Figure 1
Unified Communications System for Each Market Segment.
Small and Medium Business
Small and medium businesses (SMB) are those with the number of employees between 5 and 240. These
businesses require IP telephony systems that are low-cost, easy to deploy, easy to use, and scalable.
These businesses must face the challenge of managing the technology around a data and voice
communication systems without taking the focus off business.
Small and medium market segment can further be subdivided into the following:
•
Small Business
•
Medium Business
Small Business
Small businesses are those with the number of employees between 5 and 50. Cisco offers Unified
Communication 500 Series which is an important component of Smart Business Communication System
(SBCS) for small businesses.
The Unified Communication 500 Series solution option for small business include:
•
Call Control
– Cisco Unified Communications Manager Express
•
Voice Mail and Messaging
– Cisco Unity Express
– Contact Center Cisco Unified Contact Center Express
– Conferencing Cisco Unified MeetingPlace Express
•
Endpoints and Clients
– Cisco Unified IP Phones 7900 and 500 series
– Cisco IP Communicator
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– Cisco Unified Video Advantage
– Cisco Unified CallConnector for MS Windows Client
•
Network Management
– Cisco netManager Unified Communications
– Communications Infrastructure Cisco Unified Communications 500 Series for Small Business
– Cisco Catalyst Express 520 Series LAN Switches
– In built with Cisco Unified Communications 500 Series
•
Wireless
– Cisco 521 Wireless Express Access Point
– In built with Cisco Unified Communications 500 Series
Medium Business
Medium businesses are those with the number of employees between 50 and 250. Cisco offers Cisco
Unified Communications Manager Express Solution on Cisco Integrated Services Router (ISR) for
medium businesses.
The Cisco Unified Communications Manager Express on Cisco Integrated Services Router (ISR) for
medium business include:
•
Call Control
– Cisco Unified Communications Manager Express
•
Voice Mail and Unified Messaging
– Cisco Unity Express
•
Contact Center
– Cisco Unified Contact Center Express
Conferencing Cisco Unified MeetingPlace Express
•
Endpoints and Clients
– Cisco Unified IP Phones models 7900 series
– Cisco IP Communicator
– Cisco Unified Video Advantage
•
Configuration Management
– CiscoWorks Resource Manager Essentials
•
Communications Infrastructure
– Cisco 2825, 2845 (gateway)
– Cisco 3845 (IP-to-IP gateway)
– Cisco 3745 (gatekeeper)
– Cisco Integrated Services Router 1800, 3800, and 2800 series
– Cisco Unified Border Element
– Catalyst 3550, 3560, 3750 Switches
– Cisco Catalyst 4503, 4506 (access switch)
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Cisco Unified Communications System Overview
– Cisco Catalyst 6506, 6509 (voice access switch, Supervisor Engine 2/MSFC2) Cat OS 8.6.3
/12.2.(18)SXF9
– Cisco Catalyst 6506, 6509 (core switch, Supervisor Engine 720) 12.2(18)SXF9 (native-mode)
Midmarket Business
Midmarket businesses are those with the number of employees between 250 and 1000 employees. There
are over 5,000,000 firms worldwide that are considered midmarket businesses. These businesses vary
greatly when determining the voice, video and data requirements of running their business.
The role of technology is changing for midmarket businesses. As organizations and competitors become
more global, they are turning to network technology to better connect with customers, suppliers, and
customers.
Cisco Unified Communications is an integrated set of communications products and services that
addresses the needs of midmarket businesses. It optimizes the resources of a business by transparently
integrating voice, video, data, security, and mobility into a single efficient and affordable
communications solution. Cisco Unified Communications works with existing business applications and
infrastructure to create an accessible yet secure network in which information is always available. All
communications are more effective, more mobile, and highly secure.
A Cisco Unified Communications solution resides on a single, converged voice, video and data network
that delivers the highest level of security because security is built right into the network. An open
platform provides superior investment protection, allows easy integration of critical applications from
Cisco and other industry leaders, and includes more support for mobility, network management, and
security.
The Cisco Unified Communications options for midmarket businesses include:
•
Call Control
– Cisco Unified Communications Manager Business Edition, available with Cisco Unity
Connection co-resident on the same server
– Cisco Unified Communications Manager Assistant
– Cisco Unified Survivable Remote Site Telephony (SRST)
– Cisco Unified Business Attendant Console and Cisco Unified Department Attendant Console
•
Applications
– Cisco Emergency Responder
– Cisco Unified Application Environment
•
Conferencing
– Cisco Unified MeetingPlace Express
– Cisco Unified Video Conferencing
•
Voice Mail and Messaging
– Cisco Unity Connection
•
Endpoints and Clients
– Cisco Unified Video Advantage
– Cisco IP Communicator
– Cisco Unified IP Phone 79XX series
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•
Wireless and Mobility
– Aironet Wireless Access Point
•
Network Management
– Cisco netManager Unified Communications
•
Infrastructure
– Routers
– Gateways and Gatekeepers (H.323/MGCP)
Enterprise Business
Enterprise businesses are those with the number of employees exceeding 1000 employees. The
technology demands of large businesses require a system of enterprise-class solutions that facilitate
more engaging and efficient interactions among employees, partners, and customers, and provide the
foundation for a collaborative workforce. They require applications that enable user-controlled
productivity anywhere, anytime with any device and standards-based, secure systems, built into an
intelligent, integrated network.
Cisco Unified Communications solutions dramatically improve operational efficiencies, increase
organizational productivity, and enhance customer satisfaction to create an empowered, effective work
environment. By promoting greater levels of workforce collaboration, Cisco Unified Communications
solutions help enterprises exceed customer expectations, outpace the competition, and realize a
measurable return on their investments. These solutions and technologies are key to delivering
enterprise-class IP Communications.
The Cisco Unified Communications options for enterprise businesses include:
•
Call Control
– Cisco Unified Communications Manager
– Cisco Unified Communications Manager Express
– Cisco Unified Survivable Remote Site Telephony (SRST)
– Cisco Unified Contact Center Express
•
Applications
– Cisco Emergency Responder
– Cisco Unified Application Environment
– Cisco Unified Presence
•
Conferencing
– Cisco Unified MeetingPlace
– Cisco Unified Video Conferencing
•
Voice Mail and Messaging
– Cisco Unity
– Cisco Unity Express
– Microsoft Active Directory (integrated with Cisco Unity and Cisco Customer Response
Solution)
•
Endpoints and Clients
– Cisco Unified Personal Communicator
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Cisco Unified Communications System Overview
– Cisco Unified Video Advantage
– Cisco IP Communicator
– Cisco Unified IP Phone 79XX series
•
Wireless and Mobility
– Aironet Wireless Access Point
– Cisco Unified Mobility
•
Security
– Cisco Advanced Security Appliance ASA 5500 Series
– Firewall Service Modules (FWSM)
– Cisco Intrusion Prevention System Appliance IPS-4200
– Cisco Security Agent Management Center
– Cisco Security Monitoring, Analysis, and Response System (MARS)
– Cisco Clean Access
•
Network Management
– Cisco Unified Operations Manager
– Cisco Unified Service Monitor
– Cisco Unified Provisioning Manager
– Cisco Unified Service Statistics Monitor
•
Infrastructure
– Routers
– Gateways and Gatekeepers (H.323/MGCP)
– Cisco Resource Reservation Protocol (RSVP)
System Release Strategy
The Cisco Unified Communications system includes the following types of releases:
•
Major release—Marks the beginning of a major new release version. This release type typically is
based on a major release of at least one of these components: Cisco Unified Communications
Manager, Cisco Unity, Cisco Unified MeetingPlace, or Cisco Customer Response Solutions.
•
Minor release—Adds features and fixes to an existing major release. This release type can consist
of revisions to existing components and new versions of components.
•
Maintenance release—Contains bug fixes for one or more of the components. This release type is
based on an existing major or minor release.
Solution Bundling
For evolving small and medium business (SMB) requirements, Cisco expands its solution bundling
approach for small and medium businesses to go for solutions and services based on their business
lifecycle. A bundled solution simplifies the way in which you order solutions and services and helps you
to scale as your business evolves and expands.
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Figure 2 shows the integrated solution bundle for small and medium
Figure 2
Integrated Solution Bundle for Small and Medium Business.
The following are integrated solution and service bundles for small and medium business:
Foundation (Basic)
This solution bundle provides basic business network for securely connecting offices and employees. It
provides managed connectivity and basic firewall security.
Growth (Enhanced)
This bundle offers key communications, productivity and business operation applications that enhances
business communications and improves productivity. It provides managed connectivity with enhanced
firewall protection, enhanced security, remote access VPN, and reliable highly secured communication
solution includes call control and processing, endpoints (Cisco IP Communicator and Cisco Unified IP
Phones), integrated messaging, and video communication.
Optimized (Premium)
This bundle provides solution and services that enhances business and operational efficiency. It provides
managed connectivity with application firewall, advanced security, remote access VPN, reliable highly
secured communication solution includes, call control and processing, integrated messaging, video
communication, integrated contact center, attendant console and managed application acceleration.
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Small Business: Unified Communications 500 Series
Small Business: Unified Communications 500 Series
Unified Communications 500 Series for small businesses belongs to the portfolio of voice and data
networking products of Cisco Smart Business Communications System that is designed specifically for
small and medium businesses (SMB).
An easy to use, all in a one communication solution for organization with up to 48 users. It provides
voice, data, video, basic security, wireless and management all in a single platform. It leverages unified
communications and supporting technologies and brings the entire solution together into a single system.
Cisco Unified Communications Manager Express
Cisco IOS® Software solution embedded in the Cisco Unified Communications 500 Series appliance
provides Cisco Unified Communications Manager Express for call processing and Cisco Unity Express
for voicemail, desktop messaging and Automated-Attendant services.
This feature rich Unified Communications System is designed to be simple to install, deploy and
maintain. It comes in a range of configuration that meets different business needs. It includes all the
relevant licenses including licenses for Cisco Unified IP Phones. While the solution supports various
deployment configurations, the solution also comes with a Cisco Smart Assist predefined configuration
from the factory, allowing for rapid deployment with:
•
Preassigned phone extensions
•
Dial plan
•
Voice and data VLANs
•
Firewall settings
Introducing Cisco Smart Business Communications System
Cisco Smart Business Communications System offers an affordable and complete system of Unified
Communications products for voice and secured data network that are made for small business. It allows
access to key communications, productivity and business operation applications. These products are
designed to work together so that they are easy to deploy, operate and manage while allowing business
growth.
With the Cisco Smart Business Communications System, smaller businesses can provide employees and
customers with secure access to the information they need to communicate and interact more effectively.
Cisco Smart Business Communications System consists of a series of hardware platforms, consisting of
the Cisco Unified Communications 500 Series for Small Business, Cisco Catalyst Express 500 Series
LAN switches, and wireless networking solutions. These platforms are complemented by GUI-based
system management tools for easy setup, configuration, and monitoring.
With the appropriate licensed base platform, expanding the Unified Communications 500 Series system
is easy; simply connect the companion Cisco Catalyst Express 520 Switch and connect phones to the
new PoE Ethernet ports.
The Unified Communications 500 Series is available with an optional built-in Wireless Access Point that
allows easy-to-configure wireless access in the area where the unit is installed. Further wireless coverage
can be expanded with additional Cisco Wireless AN Controller (WLC) and Cisco Access Points (APs).
Table 1 shows the Cisco Unified Communications 500 Series user models.
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Solution Components Overview
Small businesses are those with the number of employees between 5 and 50. These businesses require
IP telephony systems that are low-cost, easy to deploy, easy to use, and scalable. These businesses must
face the challenge of managing the technology around data and voice communication systems without
taking the focus off business.
Many growing businesses do not have the capital to keep up with the latest productivity-enhancing
technologies, let alone the staff to maintain the systems. Until Cisco provided Unified Communications
for small business, communications options had been limited to products and services that were too
complicated, too costly, or not designed to work as a complete system. Now, Cisco delivers cost-effective
voice, video, and data integration that is critical to the success of the small business.
The Cisco Unified Communications System options for small business include:
•
Call Control
– Cisco Unified Communications Manager Express
– Cisco Unified Communications 500 Series for Small Business (designed specifically for
business with under 50 users)
•
Voice Mail and Messaging
– Cisco Unity Express
•
Conferencing
– Cisco Unified MeetingPlace Express
•
Wireless and Mobility
– Cisco 500 Series Wireless Express Access Point and Controller
•
Network Management
– Cisco netManager Unified Communications
•
Infrastructure
– Cisco Unified Communications 500 Series for Small Business
– Catalyst Express 500 Series Switches
Product Category
The primary types of Unified Communications 500 Series components are grouped in the following
categories:
•
Appliance
•
Call Control and Processing
•
Voice Mail and Messaging
•
Conferencing
•
Endpoints and Clients
•
Wireless and Mobility
•
Security
•
Network Management
•
Infrastructure
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Small Business: Unified Communications 500 Series
•
Other Optional Components
Appliance
The Cisco Unified Communications 500 Series is the Unified Communications appliance that provides
range of communications solutions in a single, unified package for small businesses.
The Unified Communications 500 Series includes the support for communication devices, including
Cisco Unified IP Phones, wireless handsets, and SIP phones. In addition, it includes Cisco Unified
Communications Manager Express and Cisco Unity Express for call processing; security, firewall, and
VPN capabilities; optional built-in wireless access point; and support for analog devices, such as a fax
machine. It comes with 8, 16, 32, and 48 user configurations.
The following are the Cisco Unified Communications 500 Series models:
Table 1 Cisco Unified Communications 500 Series User Models
Model
Description
Unified Communications
500 Series for 8 Users
Unified Communications
500 Series for 16 Users
•
8 User configuration
•
4 PSTN trunks (FXO)/ 2 BRI trunks (BRI)
•
4 Analog ports (FXS)
•
8 PoE ports,
•
1 VIC slot for expansion
•
16 User configuration
•
4 PSTN trunks (FXO)/ 2 BRI trunks (BRI)
•
4 Analog ports (FXS)
•
8 PoE ports
•
1 VIC slot for expansion
Note
Unified Communications
500 Series for 32 Users
•
Cisco Unified Communications
Manager Express: 10-user feature
license for Cisco Unified IP phones
•
Cisco Unity Express: 10-voicemail
box and 5 general delivery mailbox
(GDM) feature license
•
Cisco Unified IP Phone: 10-user
license
•
Cisco Unified Communications
Manager Express: 18-user feature
license for Cisco Unified IP phones
•
Cisco Unity Express: 18-voicemail
box and 5-GDM feature license
•
Cisco Unified IP Phone: 18-user
license
•
Cisco Unified Communications
Manager Express: 36-user feature
license for Cisco Unified IP phones
•
Cisco Unity Express: 36-voicemail
box and 10-GDM feature license
•
Cisco Unified IP Phone: 40-user
license
An eight (8) port Cisco Catalyst Express
520 switch is required.
•
2 User configuration
•
8 PSTN trunks (FXO)/ 4 BRI trunks (BRI)
•
4 Analog ports (FXS)
•
8 PoE ports, 1
•
VIC slot for expansion
Note
Feature and User License Entitlement1
A twenty-four (24) port Cisco Catalyst
Express 520 switch is required.
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Model
Description
Unified Communications
500 Series for 48 Users
•
48 User configuration
•
12 PSTN trunks (FXO)/ 6 BRI trunks (BRI)
•
4 Analog ports (FXS)
•
8 PoE ports
•
Cisco Unified Communications
Manager Express: 52-user feature
license for Cisco Unified IP phones
•
Cisco Unity Express: 52-voicemail
box and 15-GDM feature license
Two twenty-four (24) port Cisco Catalyst
Express 520 switch is required.
•
Cisco Unified IP Phone: 52-user
license
•
48 User configuration with a T1/E1 interface
•
•
4 additional PSTN trunk ports (FXO)/ 2
additional BRI trunk ports
Cisco Unified Communications
Manager Express: 52-user feature
license for Cisco Unified IP phones
•
4 Analog ports (FXS)
•
Cisco Unity Express: 52-voicemail
box and 15-GDM feature license
•
8 PoE ports
•
•
1 VIC slot for expansion
Cisco Unified IP Phone: 52-user
license
Note
Unified Communications
500 Series for 48 Users
(T1/E1 Interface)
Feature and User License Entitlement1
Note
Two twenty-four (24) port Cisco Catalyst
Express 520 switch is required.
1. There are two additional licenses with each Unified Communications 500 for teleworker support.
Call Control and Processing
Cisco Unified Communications Manager Express is the core call processing software for the IP
telephony system for small businesses. Integrated into Cisco Unified Communications 500 Series, it
extends IP telephony features and capabilities to IP Phones and other telephony devices.. It supports 8,
16, 32 or 48 IP phones. Its call control feature supports either PBX or Key System functionality, plus
legacy telephony features such as call transfer, paging, intercom, call coverage, call park, MOH, and
night bell. It also supports Hunt Groups, basic ACD, and reporting, as well as ad hoc and “Meet Me”
conferencing and the DID/Operator console.
Converged IP communications features include video telephony, wireless (802.11) integration, soft
phone support, desktop integration, and SIP support.
Voice Mail and Messaging
The Integrated Voice Mail and Automated Attendant solution using Cisco Unity Express includes
tutorial that provides a step-by-step guide through the mailbox setup process, minimizing the need for
administrator assistance. Its commonly used voice-mail features includes replying, forwarding, saving
messages, message tagging for privacy or urgency, alternate greetings, pause, fast forward and rewind,
and envelope information.
Networking capabilities include the Voice Profiling for Internet Mail (VPIM) protocol, allowing
communication with other Cisco messaging platforms, as well as distribution lists and broadcast
messages. Public and private distribution list functions and broadcast messaging capabilities are built-in,
along with general-delivery mailboxes (GDMs), multiple GDM voice-mail boxes for designated team
members, and the ability for subscribers to recover a message if it is inadvertently deleted.
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Small Business: Unified Communications 500 Series
Users can share the interface, menu structure, and commands with other Cisco voice-messaging
products. Personal operators are configurable for alternate telephone numbers, per voice mailbox, for the
"zero out" option and voice-mail access using IMAP integration with Microsoft Outlook, Outlook
Express, or Lotus Notes. Also, when using the VoiceView Express XML application, you have access to
the Cisco Unified IP Phone voice-mail and mailbox settings. . It supports 8, 16, 32 or 48 mailboxes.
Conferencing
Cisco Unified MeetingPlace Express is the core conferencing software that provides integrated voice,
video, and Web conferencing capabilities to enable remote meetings that are natural and effective with
face-to-face quality.
Endpoints and Clients
Cisco IP Communicator is the core software that integrates the management capabilities of IP-based
networks with phones, pagers, and computers and use these for signaling, voice communications, and
data communications.
Wireless and Mobility
The Cisco Unified Communications 500 Series includes an optional, integrated wireless access point.
This enables businesses to easily install a wireless network for a small office. Businesses needing more
wireless coverage or support for more users will have to install additional WLAN access points and
mobility controllers. Cisco Mobility Express includes WLAN access points and mobility controllers for
deploying WIFI networks in businesses with up to 250 employees.
Security
Cisco Unified Communications 500 Series provides basic security with integrated firewall, remote
access VPN and other Catalyst Integrated Security features.
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Small Business: Unified Communications 500 Series
Network Management
Cisco netManager Unified Communications provides monitoring for data systems in IP telephony for
small and medium business. This tool allows to visualize, monitor, threshold, and alert data network.
Cisco netManager provides management, monitoring, and diagnostic functionality for the entire Cisco
Unified Communications system, including Cisco Unified Communications products and applications
as well as the underlying IP transport infrastructure.
Infrastructure
The Cisco Catalyst Express 520 Switch is a component of the Cisco Unified Communications 500
Series. The Cisco Configuration Assistant 520 is a fixed-configuration, managed Ethernet switch that
provides eight ports of 10/100 Power over Ethernet (PoE), optimized for integration with the Cisco
Unified Communications 500 Series. This switch offers several features such as PoE, advanced network
security, QOS and centralized management.
Other Optional Components
•
Cisco Unified Video Advantage
Cisco Unified Video Advantage brings video telephony (VT) functionality to Cisco Unified IP
Phones, providing Cisco Unified IP Phone and Cisco IP Communicator users with the ability to add
video to their communications experience. With Cisco Unified Video Advantage, video telephony
is as easy as making a phone call.
•
Cisco Unified CallConnector for Microsoft Windows
Cisco Unified CallConnector for Microsoft Windows delivers a new way to handle the everyday task
of communicating with others within the business or with customers and partners. As a fully
integrated communications management solution with presence (the availability of a current user),
the application is easy to use and can offer greater productivity when used consistently.
Deployment Models for Small Businesses
Unified Communications 500 Series supports the deployment models shown in Table 2.
Table 2
Cisco Unified Communications 500 Series for Small Business Deployment Models
Deployment Model
Description
Single-Site Unified Communications System with This model supports up to 48 IP phone user
Teleworker Set Up
deployments for small and medium businesses
(SMB). The solution consists of Cisco Unified
Communications 500 Series, companion Catalyst
Express 500 series LAN switches, and wireless
networking solutions.
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Single-Site Unified Communications System with Teleworker Set Up
The single-site model is designed for small businesses and supports up to 48 users located in main office,
home office and mobile worker.
Figure 2-3 shows an example of this model.
Figure 2-1
Single-Site Model - Cisco Unified Communications 500 Series
Organization Suitability
The single-site model is suitable for small business operations that reside at one site and that need basic
call processing and basic messaging and conferencing.
Design Characteristics
The single-site model is designed to be locally managed and administered. It can operate on a wired or
wireless LAN. Local and long distance calling is achieved through gateway connectivity with the PSTN
by various combinations of T1/E1 BRI.
User Roles and Endpoints
The single-site model provides flexible communications features for operators and administrative
assistants. There are some executive phones, some of which are video-capable. Most other employees
use digital telephones, including wireless telephones, and a voice messaging system, which this model
also provides.
Some users may require mobile phones. This model provides on-campus device mobility features for
these users. It also supports remote home office and remote mobile users.
Supported Applications
The single-site model supports applications that provide a wide array of advanced features. These
applications include:
•
Call Control
– Cisco Unified Communications Manager Express
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Medium Business: Cisco Unified Communications Manager Express Solution
•
Cisco Unified Communications 500 Series for Small Business (designed specifically for business
with under 50 users)
•
Voice Mail and Messaging
– Cisco Unity Express
•
Wireless and Mobility
– Cisco 500 Series Wireless Express Access Point and Controller
•
Network Management
– Cisco netManager Unified Communications
•
Infrastructure
– Catalyst Express 500 Series Switches
– Cisco 871W ISR
System Features in This Release
The Cisco Unified Communications 500 system is part of the end-to-end system release for Cisco
Unified Communications that integrates telephony, conferencing, messaging, and security products for
IP. For detailed Cisco Unified Communications 500 Series feature information, see the System Release
Notes for IP Telephony for Small and Medium Business.
Additional Product Information
Cisco Unified Communications System for Small and Medium Business.
Medium Business: Cisco Unified Communications Manager
Express Solution
Cisco Unified Communications Manager Express on Cisco Integrated Services Router is offered for
medium businesses. This solution provides highest voice trunk densities, scalability and performance for
IP Communications. It provides secure voice, call processing, voice mail and auto attendant, voice
trunks, transcoding and conferencing in one platform.
The Cisco Unified Communications Manager Express Solution on the Cisco Integrated Services router
(ISR) delivers unified communications features that are commonly used by business users to meet the
voice and video communications requirements of medium businesses. This solution supports up to 240
users in a single site, multiple sites, or at branch locations.
Cisco Unified Communications Manager Express allows a Cisco Integrated Services router to provide
call processing for locally attached IP and analog phones. All the necessary files and configurations for
IP phones are stored internally on the router, providing a single platform solution. In addition, the
solution offers PSTN interfaces; a wide selection of WAN interfaces, integrated voicemail and
Automated Attendant; and a full phone portfolio. It offers voice features designed for IPbased telephony
systems, such as H.323 and SIP signaling, advanced QoS, and interworking with an H.323 gatekeeper
or SIP proxy server.
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Medium Business: Cisco Unified Communications Manager Express Solution
Benefits and features of this Unified Communications System for Medium Business
Key features and benefits of the Cisco Unified Communications Manager Express Solution:
•
Cost-effective and integrated voice-and-data platform for all business needs: Highly reliable Cisco
Integrated Services Router platforms provide quality of service (QoS), network security, encryption,
firewall, and enhanced VPN services, integrated IP telephony, voicemail, and Automated-Attendant
functions, allowing customers to deploy one device to address all their business needs.
•
Building DSP slot on motherboard which means voice termination, conferencing, transcoding and
secure voice are all optional on the router.
•
PBX capabilities: Cisco Unified Communications Manager Express delivers telephony features for
medium businesses.
•
High capacity analog and BRI: Extension Voice Module (EVM) enables analog and BRI
connectivity
•
Support for up to 88 analog voice connections and 720 digital voice connections
•
Contact center capabilities: From basic call queuing to sophisticated contact centers for small to
medium businesses, branch locations, or departments, you can deploy agent-assisted or self-service
applications to improve customer response by providing sophisticated and distributed automatic call
distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and
agent and desktop services.
Table 2-1 shows the Integrated Services Router platform and the number of Unified IP Phones supported
on them.
Solution Component Overview
Medium businesses with the number of employees between 24 and 240 require IP telephony systems that
are low-cost, easy to deploy, easy to use, and scalable.
The Cisco Unified Communications Manager Express solution options for medium business include:
•
Call Control
– Cisco Unified Communications Manager Express
•
Voice Mail and Messaging
– Cisco Unity Express
•
Conferencing
– Cisco Unified MeetingPlace Express
•
Wireless and Mobility
– Cisco Aironet Wireless Access Point
•
Network Management
– Cisco netManager Unified Communications
•
Infrastructure
– Cisco 1800, 2800 and 3800 Series Integrated Services Routers
– Catalyst 3500 Series Switches or Catalyst Express 500 Series Switches
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Medium Business: Cisco Unified Communications Manager Express Solution
Product Category
The primary types of Cisco Unified Communications Manager Express solution components are:
•
Router Platform
•
Call Control and Processing
•
Voice Mail and Messaging
•
Conferencing
•
Endpoints and Clients
•
Wireless and Mobilityy
•
Network Management
•
Infrastructure
•
Other Optional Components
Router Platform
Cisco 2800 and 3800 Series Integrated Services Routers (ISR) is designed meet the Unified
Communications needs of small and medium business. Cisco Unified Communications Manager
Express solution embedded in Cisco IOS® Software in the ISR provides call processing for Cisco IP
Phones, including wired and cordless wireless LAN (WLAN) phones. In addition, it includes Cisco
Unity Express solution for all-in-one data, voice processing, voicemail, and auto-attendant system.
Table 2-3 shows the Integrated Services Router platform and the number of Phones supported on them.
Table 2-1
Integrated Services Router Platform and Number of Phones Supported
Router Platform
Cisco Unified
Communications
Manager Express
Cisco Unified
Survivable Remote Site
Telephony
Max.
Phone
Max.
DN
Max.
Phone
Max.
DN
Cisco 2801 Integrated Services Router
24
120
24
120
Cisco 2811 Integrated Services Router
36
144
36
144
Cisco 2821 Integrated Services Router
48
144
48
192
Cisco 2851 Integrated Services Router
96
288
96
288
Cisco 3825 Integrated Services Router
168
500
336
960
Cisco 3845 Integrated Services Router
240
720
720
960
Call Control and Processing
Cisco Unified Communications Manager Express is a solution embedded in Cisco IOS Software running
on the Cisco Integrated Services Router (ISR) that provides call processing for Cisco Unified IP Phones.
This solution enables the widely deployed portfolio of Cisco integrated services routers to deliver
telephony features that are commonly used by business users to meet the requirements of the small or
medium office. With Cisco Unified Communications Manager Express, businesses can scale IP
telephony to a small or medium-sized site with a solution that is simple to deploy, administer, and
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maintain. The Cisco Unified Communications Manager Express solution is best suited for businesses
that are looking for a low-cost, reliable, feature-rich telephony solution for up to 240 users. Its features
include:
•
Paging
•
Intercom
•
Integration with Microsoft CRM
•
SIP line side enhancements
•
Cisco Unified IP Phone 7911/41/61/70/71 SIP load support
•
Cisco Unified IP Phone 7931 support
•
Integration with Cisco Unified Contact Center Express supporting up to 50 agents
•
Enhancements to SIP Presence Subscribe Status
•
Extension Mobility within the site
Voice Mail and Messaging
Cisco Unity Express enables small and medium businesses to cost-effectively integrate voicemail and
auto attendant services into Cisco Integrated Services Routers (ISR). An essential component of the
Cisco Unified Communications portfolio of products, Cisco Unity Express provides:
•
Affordable messaging and greeting services for increased customer service and rich employee
communications
•
Integrated voice mail: Internet Mail Access Protocol (IMAP4) client access support
•
Scalability from 4 to 16 concurrent voicemail or auto attendant calls and 12 to 250 mailboxes
•
Message Notification
– E-mail
– Phone
– SMS
– E-page
– Numeric Page
•
Convenient voicemail and auto attendant administration
•
IVR Integration
•
Unified client support
•
Fax Integration
•
Live Record (Call Record)
•
Enabling users to callback people who leave voicemails through ANI/CLID with Live Reply
•
Automated Attendant enhancements
Conferencing
Cisco Unified MeetingPlace Express helps small and medium businesses to expand their market reach,
improve operational effectiveness, and speed decisions by integrating virtual meetings into everyday
communications. With just a phone and a Web browser, users can collaborate with co-workers,
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demonstrate products and services to customers, and deliver compelling presentations. Cisco Unified
MeetingPlace Express helps enable highly productive virtual meetings by integrating meeting
management and control capabilities directly into Web and Cisco Unified IP Phone interfaces.
Endpoints and Clients
Cisco IP Communicator is the core software that integrates the management capabilities of IP-based
networks with phones, pagers, and computers and uses these for signaling, voice communications, and
data communications. The full line of Cisco Unified IP Phones is also supported.
Wireless and Mobility
Cisco Unified Mobility Express and Cisco Aironet Wireless Access Points are the core software and
hardware components that enable secure and scalable methods to real-time access to instant messaging,
e-mail, and network resources. This enables businesses to easily install a wireless network for a small
and medium office. Businesses needing more wireless coverage or support for more users will have to
install additional WLAN access points and mobility controllers. Cisco Mobility Express includes
WLAN access points and mobility controllers for deploying WIFI networks in businesses with up to 250
employees.
Network Management
Cisco netManager Unified Communications provides monitoring for data systems in IP telephony for
small and medium business. This tool allows to visualize, monitor, threshold, and alert data network.
Cisco netManager Unified Communications provides management, monitoring, and diagnostic
functionality for the entire Cisco Unified Communications system, including Cisco Unified
Communications products and applications as well as the underlying IP transport infrastructure.
Infrastructure
Cisco routers, voice gateways, and switches are the core hardware components that provide reliable
connectivity that is more resilient and enables all the latest network services.
Other Optional Components
Cisco Unified Contact Center Express meets the needs of small to medium businesses that are planning
to deploy an entry-level contact center solution. This single-server, integrated “contact center in a box”
gives you independence in agent location, improves agent scalability, and provides powerful Automatic
Call Distributor (ACD) features, such as conditional routing, call-in-queue and expected-wait-time
messages, enterprise data displays, real-time data, and historical reporting together with integrated
interactive voice response (IVR) services. IVR and computer telephony integration (CTI) helps callers
quickly reach the person they need to. Cisco Unified Contact Center Express provides true integration
of ACD and IVR functions and offers a single, integrated service creation environment.
Deployment Models for Medium Businesses
The Unified Communications Manager Express solution on Cisco Integrated Services Router supports
the deployment models given in Table 2-4.
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Table 2-2
Cisco Unified Communications Manager Express for Medium Business Deployment Models
Deployment Model
Description
Single-Site Deployment Model
This model supports up to 240 IP phone user
deployments for medium businesses. The
solution consists of Cisco Integrated
Services Router, Cisco Unified
Communications 500 Series and Cisco
Catalyst Express switches,
Multisite Implementation with Distributed Call
Processing
The multisite model is designed for medium
businesses and supports more than 200 users
located in main office, and branch offices.
Single-Site Deployment Model
The single-site model is designed for small businesses and supports up to 240 users located in main
office, home office and mobile worker.
Figure 2-4 shows an example of this model.
Figure 2-2
Single-Site Model
Organization Suitability
The Single-Site model is suitable for small and medium business operations that reside at one site and
that need basic call processing and basic messaging and conferencing.
Design Characteristics
The Single-Site model is designed to be locally managed and administered. It can operate on a wired or
wireless LAN. Local and long distance calling is achieved through gateway connectivity with the PSTN
by various combinations of T1/E1 BRI.
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User Roles and Endpoints
The single-site model provides flexible communications features for operators and administrative
assistants. There are some executive phones, some of which are video-capable. Most other employees
use digital telephones, including wireless telephones, and a voice messaging system, which this model
also provides.
Supported Applications
The single-site model supports applications that provide a wide array of advanced features. These
applications include:
•
Call Control
– Cisco Unified Communications Manager Express
•
Voice Mail and Messaging
– Cisco Unity Express
•
Network Management
– Cisco netManager Unified Communications
•
Infrastructure
– Catalyst Express 3500 Series Switch
– Cisco 871W for Home Office
– Cisco 2800/3800 Series Integrated Services Router
Multisite Implementation with Distributed Call Processing
The multisite model is designed for medium businesses and supports more than 200 users located in main
office, and branch offices.
Figure 2-5 shows an example of this model.
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Figure 2-3
Multisite Implementation with Distributed Call Processing
Organization Suitability
The multisite model is suitable for medium business operations with main office and branch offices. Call
processing is distributed between the main office and branch offices.
Design Characteristics
The multisite model is designed to be locally and remotely managed and administered. Local and long
distance calling is achieved through gateway connectivity with the PSTN by various combinations of
T1/E1 BRI.
User Roles and Endpoints
The multisite model provides flexible communications features for operators and administrative
assistants. There are some executive phones, some of which are video-capable. Most other employees
use digital telephones, including wireless telephones, and a voice messaging system, which this model
also provides.
Supported Applications
The single-site model supports applications that provide a wide array of advanced features. These
applications include:
•
Call Control
– Cisco Unified Communications Manager Express
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•
Voice Mail and Messaging
– Cisco Unity Express
•
Network Management
– Cisco netManager Unified Communications
•
Infrastructure
– Cisco 2800/3800 Series Integrated Services Router
System Features in This Release
The Cisco Unified Communications Manager Express is the end-to-end system release for Cisco Unified
Communications that integrates telephony, conferencing, messaging, and security products for IP
telephony. For detailed Cisco Unified Communications Manager Express feature information, see the
System Release Notes for IP Telephony for Small and Medium Business.
Additional Product Information
Cisco Unified IP Telephony Solution for Unified Communications Manager Express
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CH A P T E R
3
Plan
Introduction to Plan
In the Plan phase, you evaluate Cisco technologies that address your business needs and create a business
case for the IP telephony system that provides the best return on your investment.
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This navigation pane contains the table of contents (TOC) for the active tab.
Before You Begin
Understand the features and functions of IP telephony applications. Start with the Planning Concepts and
the System Release Notes for Small and Medium Business. Then, review the deployment models to
understand your options.
When You Are Done
You have defined and created the following:
•
Your business and system requirements
•
A list of components and applications that match the requirements
•
A project plan based on those requirements including a proposed, high-level design
Major Concepts and Tasks in This Process
•
Planning Concepts
Planning Concepts
This topic presents planning concepts. It is assumed that your network will be a converged network that
combines voice, data, and video and that you have decided on one of network types discussed in the
Internetwork Design Guide. You should also review the information contained in the Market
Description.
The primary planning considerations that drive the planning stage are: types of deployment, whether it
will be a new installation or migration to new installation with existing equipment; application
availability based on your networking needs for multimedia and voice, security, redundancy, fault
tolerance, and the costs associated with your needs.
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Planning Concepts
Your goal is to minimize costs while delivering service that does not compromise established availability
and performance requirements. These issues are essentially at odds. Any increase in availability and
performance must generally be reflected as an increase in cost. As a result, you must carefully weigh the
relative importance of resource availability, performance constraints, variables, and overall cost.
Note
The concepts discussed in this topic are meant to be a high-level overview of considerations and not
meant to be a definitive set of rules.
The concepts that you should review are as follows:
•
Deployment Types
•
Cost of Ownership
•
Use Planning Tools and Templates
•
Understand Your Deployment Options
Deployment Types
The deployment types to consider are as follows:
New Installation
•
Greenfield—Completely new installation of the Cisco Unified Communications System, using no
existing equipment.
•
Brownfield—Existing Cisco Unified Communications System, which requires an upgrade and
migration from a previous system release to the current system release.
Single-Stage Upgrade
•
Using existing hardware—All components in the network start at the base release set and all
components can be upgraded to the target release set within a single maintenance window.
•
Using new hardware (flash-cut or shrink-and-grow)—A parallel network should be built using
new hardware and pre-staged with configuration to support the existing production network.
For more information about deployment types, see System Installation and Upgrade for IP Telephony
for Small and Medium Business.
Cost of Ownership
Cisco Unified Communications System provides simple, scalable and cost-effective solutions that helps
in lowering total cost of ownership (TCO) for small and medium business. This solution provides you
with:
•
Voice, data, video, wireless mobility, and system management applications integrated into single
network
•
Easy to deploy and use, and it scales to accommodate business growth
•
With Cisco Smart Services for small and medium business, you increase the network’s business
value and return on investment by increasing network availability and improving business agility
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Planning Concepts
Use Planning Tools and Templates
This topic includes planning tools and links to documents that provide guidelines for designing and
configuring your IP telephony system. It also includes information on quoting and ordering Cisco
Unified Communications products.
Solution Reference Network Design Documents
Solution Reference Network Design (SRND) documents provide guidelines, recommendations, and best
practices for implementing enterprise network solutions. The following SRNDs are recommended for
designing Cisco Unified Communications Systems for small and medium businesses:
Note
•
Smart Business Communications System Design Guide
•
Smart Design: Unified Communications 2.0
•
Cisco Unified Communications Manager Express Solution Reference Network Design
•
Cisco Unified Contact Center Express SRND Release 7.0
•
Cisco Unity Express Solution Design
Additional SRND resources are available at
http://www.cisco.com/en/US/netsol/ns742/networking_solutions_program_category_home.html.
Solution Expert Tool
Solution Expert is a web-based tool that assists in the design, configuration, quoting, and ordering of
Unified Communications products. Solution Expert is available for Cisco sales and partner systems
engineers who have Unified Communications specializations.
With the Solution Expert tool, users can generate a recommended solution based on their requirements.
Users can modify the recommended configuration if desired. Solution Expert validates any changes
when it presents the new solution. Solution Expert also generates a bill of materials with list pricing, a
Visio diagram, and other design documentation. To access Solution Expert, go to the following URL.
For an overview of how to use the tool, see the introductory PDF on the home page:
http://www.cisco.com/go/sx
Quote Builder Tool
The Quote Builder tool is a solutions quoting application for Cisco Unified Communications products.
Quote Builder is available to specialized partners and Cisco employees. With Quote Builder, users can
build a system quote with design documents to aid in the implementation of the solution. Quote Builder
also validates designs for common deployments. Quote Builder generates a bill of materials, a network
diagram, and design guides for deployment. To access Quote Builder, go to the following URL:
http://www.cisco.com/web/partners/quotebuilder/index.html
Ordering Guides
Ordering guides for most Cisco Unified Communications products are available for Cisco partners,
Cisco sales staff, and Cisco service providers.
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Plan and Prepare for Your System Installation
Understand Your Deployment Options
Review the following deployment models:
•
Deployment Models for Small Businesses
•
Deployment Models for Medium Businesses
Identify System Components
For a brief description of all the components that are available with Cisco Unified Communications
System Release 7.0 (1) for small and medium business, refer to the Cisco Unified Communications 500
Series Solution Components Overview and Cisco Unified Communications Manager Express Solution
Solution Component Overview.
See the Install and Configure System Components topics in the Implement tab for links to information
that describe components that are specific to the IP telephony system.
Review Release Matrix
The Release Matrix (which includes the Software Version Matrix and the Firmware Version Matrix) lists
all the components and their versions for a particular release. This is the recommended set of
components and specific software versions that have been tested and verified for interoperability within
a specific system release.
Plan and Prepare for Your System Installation
This topic provides the system-level information required to install IP telephony for small and medium
business components in Cisco Unified Communications System Release 7.0(1).
•
Planning Your System Installation
•
Preparing for Your System Installation
Planning Your System Installation
This topic provides links to documentation for you to review before installation and includes types of
installations and components that are included in the release sets, and describes installation strategies.
See the following sections:
•
Scope of this Installation Documentation
•
System Installation Overview
•
Component Installation Overview for Small Business
•
Component Installation Overview for Medium Business
•
System Installation Strategies
•
Interoperability and Compatibility Portals
When you have reviewed preinstallation planning, installation approach, and dependencies, go to
Preparing for Your System Installation. For information about the installation order and process, see
Performing Your System Installation on the Implement tab.
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Preparing for Your System Installation
This topic provides links to documentation for you to review before you install the Cisco Unified
Communications System. It describes preinstallation tasks and the initial installation sequence. It also
lists the components in the release set and provides information regarding the deployment of various
components. See the following sections:
•
Before You Begin
•
System Installation Approach for Small Business
•
System Installation Approach for Medium Business
•
Release Set Versions
•
System Installation Dependencies
When your installation plans are complete and you are ready to install components, go to Small
Business: Install and Configure System Components or Medium Business: Install and Configure System
Components in the Implement tab.
Plan and Prepare for Your System Upgrade
This topic provides links to documentation for you to review the system-level information required to
upgrade IP telephony for small and medium components from previous Unified Communications
releases to Release7.0 (1).
•
Planning Your System Upgrade
•
Preparing for Your System Upgrade
Planning Your System Upgrade
This topic provides an overview of the upgrade process for IP telephony for small and medium business
components, the software releases that are involved in the upgrade process, and the different upgrade
strategies that can be used based on the size of the customer network.
Note
There may be more than one upgrade path available based on the software deployed in your specific
environment. For more information, see System Upgrade Paths.
This topic contains the following sections:
•
Release Sets
•
Upgrade Roadmap
•
Upgrade Overview
•
System Upgrade Paths
When your upgrade plan is in place and you are ready to upgrade, go on to Small Business: Performing
a System Upgrade or Medium Business: Performing a System Upgrade on the Optimize tab.
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Cisco Unified Communications System Demos
Preparing for Your System Upgrade
This topic discusses information to review before the actual upgrade process, such as the general upgrade
approach for the different IP telephony for small and medium business components, upgrade release
versions of components involved in the upgrade, and release version compatibility. This topic contains
the following sections:
•
System Upgrade Approach
•
Upgrade Release Versions
When your upgrade plan is in place and you are ready to upgrade, go to Small Business: Performing a
System Upgrade or Medium Business: Performing a System Upgrade on the Optimize tab.
Cisco Unified Communications System Demos
The Cisco Unified Communications System demonstration describes the various methods available for
use by Cisco sales teams to demonstrate the Cisco Unified Communications System for small and
medium business.
Cisco Unified Communications System Demonstration Programs
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4
Design
Introduction to Design
Using the project plan that was developed in the Plan phase, your team should have enough information
to develop a detailed design for each site and the entire network. The network design should contain, at
a minimum:
•
Routing and switching component connectivity
•
Software applications and configurations for routers and switches
•
Power and environment
For each site, in addition to the above, your design should include telephone circuitry, equipment racks
with cabinet locations, and layouts. Each site should have a design that encompasses your network call
processing, conferencing, and messaging requirements. The design should be scalable for future growth.
For specific deployment steps, see Deployment Methodology in the Cisco Unified Communications
System Description for small and medium business.
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This navigation pane contains the table of contents (TOC) for the active tab.
Before You Begin
Review Solution Reference Network Design (SRND) documents and design tools. Gather requirements
and data, which can include:
•
Business and system requirements
•
Service-level agreements
•
Capacity (bandwidth) requirements
•
Site survey and proposal from the project plan
When You Are Done
The main deliverable of the Design phase is the detailed design:
•
Network diagrams (see Network Topology Resource for editable Microsoft Visio network drawings)
•
Routing strategy
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Design Concepts
•
Redundancy
•
Call flows
•
Traffic flows
•
Equipment list
•
Bill of materials
Major Concepts and Tasks in This Process
Go directly to the main design concepts and tasks:
•
Design Concepts
•
Design Tasks for Small Business Systems
•
Design Tasks for Medium Business Systems
•
Network Topology Resource
Design Concepts
Read these conceptual, overview topics for the background knowledge you need to build an intelligent
design.
•
Using SRND Documents
•
Using Design Tools and Templates
Using SRND Documents
Solution Reference Network Design (SRND) documents provide guidelines, recommendations, and best
practices for implementing enterprise networking solutions. The following SRNDs are recommended for
designing Cisco Unified Communications Systems for small and medium businesses:
Note
•
Smart Business Communications System Design Guide
•
Smart Design: Unified Communications 2.0
•
Cisco Unified Communications Manager Express Solution Reference Network Design
•
Cisco Unified Contact Center Express SRND Release 7.0
•
Cisco Unity Express Solution Design
Additional SRND resources are available at
http://www.cisco.com/en/US/netsol/ns742/networking_solutions_program_category_home.html.
Using Design Tools and Templates
Use these design tools to assist you in sizing your network:
•
IPC Tools
http://tools.cisco.com/partner/ipccal/index.htm
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Design Concepts
The IPC Tools, such as the IPC Resource Calculators, are intended to simplify and automate the
process of sizing IP resources that are required for specific business operations. They are also useful
for verifying and troubleshooting existing installations.
•
Solution Expert Tool
http://apps.cisco.com/sx
Solution Expert is a web-based tool that assists in the design, configuration, quoting, and ordering
of Unified Communications products. Solution Expert is available for Cisco sales and partner
systems engineers who have Unified Communications specializations.
With the Solution Expert tool, users can generate a recommended solution based on their
requirements. Users can modify the recommended configuration if desired. Solution Expert
validates any changes when it presents the new solution. Solution Expert also generates a bill of
materials with list pricing, a Visio diagram, and other design documentation. For an overview of how
to use the tool, see the introductory PDF on the home page.
•
SBCS Quick Pricing Tool
http://www.cisco.com/web/partners/downloads/partner/sell/technology/ipc/sbcs_quick_pricing_to
ol.xls
This is SBCS partner offline pricing tool that provides quick price estimates. The price estimates
includes key components of SBCS solution such as UC500, wireless, switching, etc. You can also
enter the discount for partner and channel programs to arrive at the price estimates.
•
Quote Builder Tool
http://www.cisco.com/web/partners/quotebuilder/index.html
The Quote Builder tool is a complete commercial solutions quoting application that enables
specialized partners and Cisco employees to build a system quote for Security, Wireless and Unified
Communications.
With Quote Builder, users can build a system quote with design documents to aid in the
implementation of the solution. Quote Builder also validates designs for common deployments.
Quote Builder generates a bill of materials, a network diagram, and design guides for deployment.
•
Cisco Unified Communications Sizing Tool
The Cisco Unified Communications Sizing Tool is a web-based tool that assists users with hardware
sizing of large or complex Cisco Unified Communications solutions by calculating the call
processing requirements for products that have a major impact on performance and scalability.
With the Cisco Unified Communications Sizing Tool, system engineers with Cisco Unified
Communications solution experience or individuals with equivalent abilities can design and model
solutions for existing and prospective customers. The tool requires various types of information to
calculate the minimum size and type of devices required for a solution, such as the type and quantity
of IP phones, gateways, and media resources. For most device types, the tool also requires the
average number of call attempts per hour per device during the busy hour (known as busy hour call
average or BHCA) and the average utilization time. The resulting calculations produced by the tool
can be saved, copied, and sent to other users.
For additional information on design tools such as the Cisco Unified Communications Sizing Tool , as
well as other system design topics, see the documentation wiki (DocWiki) at
http://docwiki.cisco.com/wiki/Unified_Communications_System_Design.
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Design Tasks for Small Business Systems
Design Tasks for Small Business Systems
The following list is an overview of tasks for small business systems and is not meant to represent an
ordered sequence of tasks.
•
Identify the Components That You Need
•
Review Tested Site Models
•
Review System Caveats
•
Review System Test Results
Identify the Components That You Need
This topic provides links to descriptions of components, component documentation, and matrixes.
•
Small Business: Unified Communications 500 Series—Describes the primary Cisco components in
Unified Communications 500 system.
•
Review Release Matrix—Identifies the components and their software versions that you need.
•
Cisco Unified Communications 500 Series Compatibility Information—Provides compatibility
information of software release versions for each product in the solution.
•
Cisco Interoperability Portal—Provides information about configuring Cisco technologies with
third-party products and lists features that interoperate between Cisco solutions and other vendors.
For an additional overview of primary components that can be installed and configured in the IPT
environment, see Small Business: Install and Configure System Components and Sample Configuration
Information in the Implement tab.
Ordering Tools
•
Solution Expert is a web-based tool that assists in the design, configuration, quoting, and ordering
of Unified Communications products. Solution Expert is available for Cisco sales and partner
systems engineers who have Unified Communications specializations. To access Solution Expert,
go to the following URL:
http://www.cisco.com/go/sx
•
The Quote Builder tool is a solutions quoting application for Cisco Unified Communications
products. Quote Builder is available to specialized partners and Cisco employees. With Quote
Builder, users can build a system quote with design documents to aid in the implementation of the
solution. Quote Builder also validates designs for common deployments. Quote Builder generates a
bill of materials, a network diagram, and design guides for deployment. To access the Quote Builder
tool, go to the following URL:
http://www.cisco.com/web/partners/quotebuilder/index.html
Review Tested Site Models
For this release, Cisco developed a variety of site models as standard architectures. These models were
tested and optimized for maximum efficiency and performance. You can derive your network design by
choosing the deployment model that most closely matches your business and then adding the specific
features and applications that meet your business needs. Review the following information:
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Design Tasks for Medium Business Systems
•
Small and Medium Business Tested Deployments and Site Models
•
Purpose of Solution Tests
Review System Caveats
System caveats are system limitations and restrictions. Check the latest release notes to make sure that
your design has taken all system caveats into consideration. System caveats are listed under the
Limitations and Restrictions section of the release notes.
Review System Test Results
System test results show the scope and extent of the testing conducted for Cisco Unified
Communications Systems in a test environment that is modeled on real-world deployments.
Depending on the network you are designing and your specific environment, use the system test results
as a guide and supplement for your own site test and turn-up plan.
For the results of testing for Cisco Unified Communications Release 7.0(1), see System Test Results.
Design Tasks for Medium Business Systems
The following list is an overview of tasks for medium business systems and is not meant to represent an
ordered sequence of tasks.
•
Identify the Components That You Need
•
Review Tested Site Models
•
Review System Caveats
•
Review System Test Results
Identify the Components That You Need
This topic provides links to descriptions of components, component documentation, and matrixes.
•
Unified Communications Manager Express Solution Overview—Describes the primary Cisco
components in Unified Communications Manager Express Solution.
•
Review Release Matrix—Identifies the components and their software versions that you need.
•
Cisco Unified Communications Manager Express and Cisco IOS Software Version Compatibility
Matrix—Provides compatibility information of Cisco Unified Communications Manager Express
and Cisco IOS Software.
•
Cisco Unified Communications Manager Express Compatibility Information—Provides
information about Cisco Unified Communications Manager Express supported firmware, platforms,
memory, and voice products
•
Cisco Interoperability Portal—Provides information about configuring Cisco technologies with
third-party products and lists features that interoperate between Cisco solutions and other vendors.
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Design Tasks for Medium Business Systems
For an additional overview of primary components that can be installed and configured in the IP
telephony environment, see Medium Business: Install and Configure System Components and Sample
Configuration Information in the Implement tab.
Ordering Tools
•
Solution Expert is a web-based tool that assists in the design, configuration, quoting, and ordering
of Unified Communications products. Solution Expert is available for Cisco sales and partner
systems engineers who have Unified Communications specializations. To access Solution Expert,
go to the following URL:
http://www.cisco.com/go/sx
•
The Quote Builder tool is a solutions quoting application for Cisco Unified Communications
products. Quote Builder is available to specialized partners and Cisco employees. With Quote
Builder, users can build a system quote with design documents to aid in the implementation of the
solution. Quote Builder also validates designs for common deployments. Quote Builder generates a
bill of materials, a network diagram, and design guides for deployment. To access the Quote Builder
tool, go to the following URL:
http://www.cisco.com/web/partners/quotebuilder/index.html
Review Tested Site Models
For this release, Cisco developed a variety of site models as standard architectures. These models were
tested and optimized for maximum efficiency and performance. You can derive your network design by
choosing the deployment model that most closely matches your business and then adding the specific
features and applications that meet your business needs. Review the following information:
•
Small and Medium Business Tested Deployments and Site Models
•
Purpose of Solution Tests
•
Multisite Distributed Deployment Options
Review System Caveats
System caveats are system limitations and restrictions. Check the latest release notes to make sure that
your design has taken all system caveats into consideration. System caveats are listed under the
Limitations and Restrictions section of the release notes.
Review System Test Results
System test results show the scope and extent of the testing conducted for Cisco Unified
Communications Systems in a test environment that is modeled on real-world deployments.
Depending on the network you are designing and your specific environment, use the system test results
as a guide and supplement for your own site test and turn-up plan.
For the results of testing for Cisco Unified Communications Release 7.0(1), see System Test Results.
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Design
Network Topology Resource
Network Topology Resource
You can download zip files containing Visio drawings of the logical and physical topologies for IP
telephony. Table 1 identifies the Visio drawings in each zip file.
Note
You need Microsoft Visio 2003 to open the files.
If you need to create new Visio drawings, you can use the Cisco Visio stencils located at the Visio
Stencils resource page.
Table 4-1
Microsoft Visio Topology Diagrams
Description
Filename
Zip file includes the site model topology drawings IPTSMB_UC701_SiteModels.zip (right-click to
listed below.
download zip)
Note
If you click the link rather than
right-click, the zip file may open in the
secondary window but also replace the
contents of this window. Use your Back
button to return to this window.
Cisco Smart Business Communications System
Single Site Model
single-site-UC500.vsd
Cisco Unified Communications 500 Series
configured for T.37 Fax
UC500-fax.vsd
Inter-Cluster Calls Between Two Cisco Unified
Communications 500 Series Systems Through
IP-to-IP Gateway (Convington-Freddo and
Robins-Freddo)
UC500-scenario.vsd
Cisco Unified Communications Manager Express single-site-CMECUE.vsd
Single Site Model
Cisco Unified Communications Manager Express multisite-CMECUE.vsd
Multisite Distributed Call Processing Model
IP-to-IP Gateway Deployment and Cisco Unified IPIPGW-deploy.vsd
Communications Manager Express Sites
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Design
CH A P T E R
5
Implement
Introduction to Implementation
The goal of implementation is to introduce the new system into the network with the least amount of
disruption and the highest level of interoperability with the existing network. To minimize downtime, an
essential component of this process is the implementation plan.
Tip
You can navigate to any topic on this tab by using the tab navigation pane at the left of the content pane.
This navigation pane contains the table of contents (TOC) for the active tab.
Before You Begin
You should understand how to implement Cisco Unified Communications. For more information, see
Cisco Unified Communications Implementation.
Before you begin installing components, you should have a completed implementation plan from the
detailed design. Use the equipment list and site specification from the detailed design to do the
following:
•
Order and stage equipment
•
Perform detailed site survey
•
Create site-specific installation guidelines
Your implementation plan should include:
•
Deployment strategy
•
Network maps and topology diagrams
•
Installation and commissioning tests
•
Site survey results
•
List of all devices to be implemented
•
Installation guidelines
•
Configuration worksheets
•
Test and turn-up plan
When You Are Done
All components are installed and ready to configure.
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Order Equipment
Major Tasks in This Process
•
Order Equipment
•
Small Business: Install and Configure System Components
•
Medium Business: Install and Configure System Components
•
Introduction to Troubleshooting
•
Training Resources
•
Conduct User Acceptance Testing
Order Equipment
This topic includes links to ordering guides and tools that you need to choose your ordering options.
Solution Expert Tool
Solution Expert is a web-based tool that assists in the design, configuration, quoting, and ordering of
Cisco Unified Communications products. Solution Expert is available for Cisco sales and partner
systems engineers who have Cisco Unified Communications specializations.
With the Solution Expert tool, users can generate a recommended solution based on their requirements.
Users can modify the recommended configuration if desired. Solution Expert validates any changes
when it presents the new solution. Solution Expert also generates a bill of materials with list pricing, a
Visio diagram, and other design documentation. To access Solution Expert, go to the following URL.
For an overview of how to use the tool, see the introductory PDF on the home page.
http://www.cisco.com/go/sx
Quote Builder Tool
The Quote Builder tool is a solutions quoting application for Cisco Unified Communications products.
Quote Builder is available to specialized partners and Cisco employees.
With Quote Builder, users can build a system quote with design documents to aid in the implementation
of the solution. Quote Builder also validates designs for common deployments. Quote Builder generates
a bill of materials, a network diagram, and design guides for deployment. To access Quote Builder, go
to the following URL:
http://www.cisco.com/web/partners/quotebuilder/index.html
Ordering Guides
Ordering guides for most Cisco Unified Communications products are available for partners and Cisco
employees. For information on ordering guides, go to the following URL:
http://www.cisco.com/web/partners/sell/technology/ipc/announcements/
unified_communications_system_6_launch.html
Click the “What is available for Partners” tab to view a list of the ordering guides and other marketing
collaterals.
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Small Business: Install and Configure System Components
Small Business: Install and Configure System Components
When implementing a Cisco Unified Communications system for small business, create a site-specific
plan for your team. Describe what needs to be installed and configured. Your plan should list the
referenced product-specific installation and configuration guides in Table 5-1 and Table 5-2 that can be
used during the implementation process.
Your plan will help you manage timelines for implementing equipment and scheduling outages. Include
an installation schedule, as well as a test plan that will verify that the operation conforms to the design
objectives.
Plan and Prepare for Your System Installation provides guidance for the installation order of components
for a Cisco Unified Communications System, Release 7.0(1) IP telephony small and medium business
deployment. It does not describe installation procedures for individual components. For links to the
complete documentation set for each IP telephony system component, see the Sample Configuration
Information topic.
Performing Your System Installation
Before You Begin
See Plan and Prepare for Your System Installation on the Plan tab to plan your overall strategy.
Install IPT Software Components
Once you have your installation plan and preparations in place, perform your system installation by
following the guidelines and sequence in Performing Your System Installation:
•
See Deployment Models for the general installation sequence for the various components in the
different deployment models. For a description of deployment models, see Tested Deployments and
Site Models.
•
See Related Documentation for links to component installation and upgrade documentation.
Component Installation
Using the steps from the documents listed in Table 5-1, install the required components for your network
in the recommended order according to your site-specific implementation plan.
Table 5-1
Component Installation Documentation
Product Category
Product Technology
Documentation Title
Call Control Components
Cisco Unified Communications 500
Series for Small Business
•
Getting Started Guide for Cisco Unified
Communications 500 Series
Cisco Unified Communications
Manager Express
•
Cisco Unified Communications Manager Express
System Administrator Guide:
Cisco Unified Contact Center Express
•
Getting Started with Cisco Unified Contact Center
Express
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Small Business: Install and Configure System Components
Table 5-1
Component Installation Documentation (continued)
Product Category
Product Technology
Conferencing Components
Cisco Unified MeetingPlace Express
•
Installation and Upgrade Guide for Cisco Unified
MeetingPlace Express
Cisco Unified Video Conferencing
•
Installation and Upgrade Guide for Cisco Unified
Videoconferencing 3545 MCU Release 5.1
•
Installation and Upgrade Guide for Cisco Unified
Videoconferencing 3515 MCU12 and MCU24
Release 5.1
Voice Mail and Messaging Cisco Unity Express
Components
•
Cisco Unity Express 3.0 Installation and Upgrade
Guide
Endpoints and Clients
Components
Cisco Unified 79xx IP Phones
•
Cisco Unified 7900 Series IP Phones
Cisco IP Communicator
•
Cisco IP Communicator, Data Sheet
•
Deploying and Updating Cisco IP Communicator
Cisco Unified Video Advantage
•
Installation and Troubleshooting Guide for Cisco
Unified Video Advantage Release 2.0
Wireless and Mobility
Components
Cisco Unified Mobile Communicator
Express
•
Cisco Unified Mobile Communicator Product
Literature Index
Security Components
Aironet Wireless Access Points
•
Cisco Unified Wireless Products and Solutions
Network Management
Components
Cisco netManager Unified
Communications
•
User Guide for Cisco netManager Unified
Communications
Infrastructure Components
Routers
•
Getting Started Guide for Cisco Unified
Communications 500 Series
•
Cisco 800 Series Routers
•
Cisco Catalyst 500 Series Switches
Switches
Documentation Title
Sample Configuration Information
Table 5-2 lists the types of IPT components that were tested in Cisco Unified Communications System
Release 7.0(1) for small business and provides a brief description of each type. The each type in the table
is linked to information that describes how the components were configured during system-level testing.
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Small Business: Install and Configure System Components
Table 5-2
Component Types and Descriptions
Type
Description
Call Control Components
Call control components extend telephony features and capabilities to packet
telephony network devices such as Unified IP phones, media processing devices
and multimedia applications.
These components are Unified Communications Manager Express and Cisco
Unified Communications 500 Series.
Conferencing Components
Conferencing components provide integrated voice, video, and Web
conferencing capabilities to enable remote meetings that are natural and effective
with face-to-face quality, such as meetings, training sessions, and presentations.
These components are Cisco Unified MeetingPlace Express and Cisco Unified
Video Conferencing.
Voice Mail and Unified Messaging
Components
Voice mail and unified messaging components deliver powerful voice,
integrated, and unified messaging options.
The Voice Mail and Unified Messaging Component is Cisco Unity Express.
Endpoints and Clients Components
Endpoint and client components integrate the management capabilities of
IP-based networks with phones, pagers, and computers and use these for
signaling, voice communications, and data communications.
Some examples of these components are Cisco IP Communicator and Cisco
Unified 79xx IP Phones.
Network Management Components
Network management components actively monitors key device parameters on
voice and data networks serving 5 to 250 users. Network management
components enables around-the-clock, active voice and data network
management support
These components are Cisco netManager Unified Communications.
Infrastructure Components
Infrastructure components are network routers, switches, software, and other
standards-based networking components that provide reliable connectivity that is
more resilient and enables all the latest network services.
Some examples of these components are Cisco Unified Communications 500
Series, Cisco Catalyst 500 Series Switches, and Cisco 870 Series Integrated
Services Router.
Sample Configuration Files
You can download sample configuration files from Table 5-3 for the components described in the Sample
Configuration Information topic.
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Medium Business: Install and Configure System Components
Table 5-3
Configuration Command Files
Description
Filename
Zip file includes Cisco device configurations listed below:
IPT_SMB_UC701_Reference_Configs.zip (right-click
to download zip) includes the files below.
Some parameters, such as passwords, have been removed
from the configuration files for security reasons.
Note
Note
If you click the link rather than right-click, the zip
file may open in the secondary window but also
replace the contents of this window. Use your
Back button to return to this window.
Cisco Unified Communications 500 Series
(Convington-UC500)
uc500-Covington-Freddo.txt
Cisco Unified Communications 500 Series (Robins-UC500)
isr1861-Robins-Freddo.txt
Medium Business: Install and Configure System Components
When implementing a Cisco Unified Communications System for medium business, create a
site-specific plan for your team. Describe what needs to be installed and configured. Your plan should
list the referenced product-specific installation and configuration guides in Table 5-4 and Table 5-5 that
can be used during the implementation process.
Your plan will help you manage timelines for implementing equipment and scheduling outages. Include
an installation schedule, as well as a test plan that will verify that the operation conforms to the design
objectives.
Plan and Prepare for Your System Installation provides guidance for the installation order of components
for a Cisco Unified Communications System, Release 7.0(1) IP telephony small and medium business
deployment. It does not describe installation procedures for individual components.
Performing Your System Installation
Before You Begin
See Plan and Prepare for Your System Installation on the Plan tab to plan your overall strategy.
Install IP Telephony Software Components
Once you have your installation plan and preparations in place, perform your system installation by
following the guidelines and sequence in Performing Your System Installation:
•
See Deployment Models for the general installation sequence for the various components in the
different deployment models. For a description of deployment models, see Tested Deployments and
Site Models.
•
See Related Documentation for links to component installation and upgrade documentation.
Component Installation
Using the steps from the documents listed in Table 5-4, install the required components for your network
in the recommended order according to your site-specific implementation plan.
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Medium Business: Install and Configure System Components
Table 5-4
Component Installation Documentation
Product Category
Product Technology
Call Control Components
Cisco Unified Communications
Manager Express
•
Cisco Unified Communications Manager Express
System Administrator Guide:
Cisco Unified Contact Center Express
•
Getting Started with Cisco Unified Contact Center
Express
Cisco Unified MeetingPlace Express
•
Installation and Upgrade Guide for Cisco Unified
MeetingPlace Express
Cisco Unified Video Conferencing
•
Installation and Upgrade Guide for Cisco Unified
Videoconferencing 3545 MCU Release 5.1
•
Installation and Upgrade Guide for Cisco Unified
Videoconferencing 3515 MCU12 and MCU24
Release 5.1
Voice Mail and Messaging Cisco Unity Express
Components
•
Cisco Unity Express 3.0 Installation and Upgrade
Guide
Endpoints and Clients
Components
Cisco Unified 79xx IP Phones
•
Cisco Unified 7900 Series IP Phones
Cisco IP Communicator
•
Cisco IP Communicator, Data Sheet
•
Deploying and Updating Cisco IP Communicator
Cisco Unified Video Advantage
•
Installation and Troubleshooting Guide for Cisco
Unified Video Advantage Release 2.0
Wireless and Mobility
Components
Cisco Unified Mobile Communicator
Express
•
Cisco Unified Mobile Communicator Product
Literature Index
Security Components
Aironet Wireless Access Points
•
Cisco Unified Wireless Products and Solutions
Network Management
Components
Cisco netManager Unified
Communications
•
User Guide for Cisco netManager Unified
Communications
Infrastructure Components
Routers
•
Cisco 2800 Series Integrated Services Routers
•
Cisco 3800 Series Integrated Services Routers
•
Cisco 800 Series Routers
•
Catalyst Express 3500 Series Switch
Conferencing Components
Switches
Documentation Title
Sample Configuration Information
Table 5-5 lists the types of IP telephony components that were tested in Cisco Unified Communications
System Release 7.0(1) for medium business and provides a brief description of each type. The each type
in the table is linked to information that describes how the components were configured during
system-level testing.
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Table 5-5
Component Types and Descriptions
Type
Description
Call Control Components
Call control components extend telephony features and capabilities to packet
telephony network devices such as IP phones, media processing devices and
multimedia applications.
These components are Unified Communications Manager Express.
Conferencing Components
Conferencing components provide integrated voice, video, and Web
conferencing capabilities to enable remote meetings that are natural and effective
with face-to-face quality, such as meetings, training sessions, and presentations.
The component is Cisco Unified MeetingPlace Express.
Voice Mail and Unified Messaging
Components
Voice mail and unified messaging components deliver powerful voice,
integrated, and unified messaging options.
The Voice Mail and Unified Messaging Component is Cisco Unity Express.
Endpoints and Clients Components
Endpoint and client components integrate the management capabilities of
IP-based networks with phones, pagers, and computers and use these for
signaling, voice communications, and data communications.
Some examples of these components are Cisco IP Communicator and Cisco
Unified 79xx IP Phones.
Wireless and Mobility Components
Wireless and mobility components provide services that enable secure, scalable,
methods to real-time access to instant messaging, e-mail, and network resources.
You can also access real-time simultaneous tracking of thousands of Wi-Fi
devices for location-based security, high-value asset tracking, and business
policy enforcement.
Some examples of these components are Cisco Unified Mobile Communicator
Express and Aironet Wireless Access Points.
Network Management Components
Network management components actively monitors key device parameters on
voice and data networks serving 5 to 250 users. Network management
components enables around-the-clock, active voice and data network
management support
The components Cisco netManager Unified Communications.
Infrastructure Components
Infrastructure components are network routers, switches, software, and other
standards-based networking components that provide reliable connectivity that is
more resilient and enables all the latest network services.
Some examples of these components are Cisco Integrated Services Router 2800
Series, Cisco Integrated Services Router 3800 Series, Cisco 800 Series
Integrated Services Router and Catalyst Express 3500 Series Switches.
Sample Configuration Files
You can download sample configuration files from Table 5-6 for the components described in the Sample
Configuration Information topic.
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Table 5-6
Configuration Command Files
Description
Filename
Zip file includes Cisco device configurations listed below:
IPT_SMB_UC701_Reference_Configs.zip (right-click
to download zip) includes the files below.
Note
Some parameters, such as passwords, have been removed
from the configuration files for security reasons.
Note
If you click the link rather than right-click, the zip
file may open in the secondary window but also
replace the contents of this window. Use your
Back button to return to this window.
Cisco Unified Communications Manager Express on a Cisco ELY-PureSIP.txt
2801 Series Cisco Integrated Router (Ely-2801-CME)
Cisco Unified Communications Manager Express on a Cisco Otis-2825-CME.txt
3825 Series Cisco Integrated Router (Otis-2825-CME)
Introduction to Troubleshooting
This topic describes how to develop a system-level troubleshooting methodology as you install and
configure a Cisco Unified Communications network for the first time. It also provides recommendations
for preparing and documenting the network that may assist you in diagnosing and isolating problems
when they occur. This topic contains the following sections:
•
System Troubleshooting Methodology
•
Conduct User Acceptance Testing
System Troubleshooting Methodology
The Implementation phase of your network deployment is an excellent time to develop a methodology
for troubleshooting the network as a whole. Troubleshooting networking equipment at a system level
requires solid detective skills. When a problem occurs, the list of potential suspects is long. You must
collect detailed information and systematically narrow the list of potential causes to determine the root
problem. This topic does not provide step-by-instructions for resolving problems that occur during
network installation. Instead, this topic describes sound methods for troubleshooting your network using
the following general steps:
1.
Gather Information on the Problem.
2.
Isolate Point(s) of Failure.
3.
Apply Tools to Determine the Problem’s Root Cause.
Gather Information on the Problem
Problems are typically discovered and reported by one of the following types of users:
•
External users trying to reach employees within your company
•
Internal users using phones to call employees in other company locations or PSTN destinations, and
perform basic actions such as call transfers and dialing into conferences.
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Introduction to Troubleshooting
As the network administrator, you must collect sufficient information from these users to allow you to
isolate the problem. Detailed, accurate information will make this task easier. Table 5-7 lists
recommended questions to ask users when they report a problem. As you turn up your network, you may
consider putting these questions in an on-line form. A form will encourage users to provide more details
about the problem and also put them into the habit of looking for particular error messages and
indicators. Capturing the information electronically will also permit you to retrieve and re-examine this
information in the future, should the problem repeat itself.
Table 5-7
Questions to Ask Users When They Report Problems
Ask this Question...
To Determine...
Did something fail or did it simply
perform poorly?
Whether the issue relates to system degradation or a
connectivity failure. An example of a failure is when a user
dials a phone number and hears fast busy tone. An example of
a performance problem is when a user dials into a conference
call and hears “choppy” audio when other parties speak.
Quality of service or performance issues require a different
approach than connectivity or operational problems. You must
still isolate the potential sources of the problem, but you will
typically use performance management tools instead of log
files.
What device were you trying to use?
The device type, model and version of software installed. It is
also critical to capture the IP address assigned to the device, as
well as its MAC address. If the case of IP phones, determining
the phone’s active Cisco Unified Communications Manager
server is also important. On Cisco Unified IP phones, these
important network values can be displayed by pressing the
Settings button and choosing the Network Configuration option
from the menu.
Did it ever work?
If a device was recently installed and the problem occurred
while making it work for the first time, or if the device was
operating normally before the problem occurred. If the device
was newly installed, the problem is most likely due to improper
configuration or wiring of that particular device. Problems with
devices that are already up and running can typically be traced
back to one of two causes: (a) the user modifying their device,
such as changing their configuration or upgrading software, or
(b) a change or failure elsewhere in the network.
Exactly what action(s) did you perform?
The steps that led up to the problem, including which buttons
were pressed and in which order. Capturing this information in
detail is important so that you can consistently reproduce the
problem.
What error message(s) appeared or
announcements did you hear?
The visual and audio indicators of the problem. Ask users to
provide the exact text that appears and any error codes in either
an E-mail or on-line form. If the error indication was audible,
ask the user to write down the announcement they heard, the
last menu option they were able to successfully choose or the
tone they heard when the call failed.
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Introduction to Troubleshooting
Table 5-7
Questions to Ask Users When They Report Problems (continued)
Ask this Question...
To Determine...
What time did the problem occur?
The date and time to compare against entries in log files. If the
problem occurred on a Cisco Unified IP phone, make certain
the user provides the timestamp that appears on their phone’s
display. Several Cisco components in a network may capture
the same problem event in separate log files, with different ID
values. In order to correlate log entries written by different
components, you must compare the timestamps to find
messages for the same event. Cisco Unified IP phones
synchronize their date and time with their active Cisco Unified
Communications Manager server. If all Cisco components in
the network use Network Time Protocol (NTP) to synchronize
with the same source, then the timestamps for the same problem
messages will match in every log file.
What is the number of the phone you
used and what was the phone number
you called?
If the problem relates to a WAN or PTSN link, or a Cisco
Unified Communications Manager dial plan issue. Ask the user
the phone number he or she dialed (called number) and
determine if the destination was within his or her site, another
site within the corporate network, or a PSTN destination.
Because the calling number (the number of the phone used) also
affects call routing in some cases, capture this number as well.
Did you try to perform any special
actions, such as a transfer, forward, call
park, call pickup, or meet-me
conference? Is the phone set up to
automatically perform any of these
actions?
If the problem is not directly related to the calling number or
called number but rather to the supplementary service setup on
Unified Communications Manager or the problem is at the
destination phone the user tried to reach by transferring or
forwarding the call.
Did you attempt the same action on
another device?
If the problem is isolated to that user’s device or represents a
more widespread network problem. If the user cannot make a
call from his or her phone, ask the user to place a call to the
same destination using a phone in a nearby office.
Isolate Point(s) of Failure
After collecting information on the symptoms and behavior of the problem, to narrow the focus of your
efforts you should:
•
Identify the specific devices involved in the problem.
•
Check the version of software running on each device.
•
Determine if something has changed in the network.
•
Verify the integrity of the IP network.
Identify Devices Involved in the Problem
In large- to medium-sized networks, it is crucial to identify the specific phones, routers, switches, servers
and other devices that were involved in a reported problem. Isolating these devices allows you to rule
out the vast majority of equipment within the network and focus your time and energy on suspect
devices. To help you isolate which devices were involved in a problem, two types of information can
prove invaluable:
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•
Network topology diagrams: It is strongly recommended that you have one or more diagrams that
show the arrangement of all Cisco Unified Communications products in your network. These
diagrams illustrate how these devices are connected and also capture each device’s IP address and
name (you may want to also have a spreadsheet or database of the latter information). This
information can help you visualize the situation and focus on the devices that may be contributing
to the reported problem. See Network Topology Diagrams for recommendations on how to prepare
these diagrams.
•
Call flow diagrams: Cisco equipment, including Unified Communications Manager servers,
typically provide detailed debug and call trace log files. To interpret these log files, however, it is
useful to understand the signaling that occurs between devices as calls are set up and disconnected.
Using the network topology and call flow diagrams in conjunction with the log files, you can trace
how far a call progressed before it failed and identify which device reported the problem. Examples
of using call flow diagrams for problem isolation are shown in Troubleshooting Daily Operations.
Check Software Release Versions for Compatibility
After you have identified which devices may be involved in the problem, verify that the version of
software running on each device is compatible with the software running on every other device. As part
of Cisco Unified Communications Release 6.0(1) verification, Cisco Systems has performed
interoperability and load testing on simulated network environments running specific software versions.
The Release Matrix lists the combination of software releases that were tested.
However, if the combination of releases installed in your network does not match the values in the
Release Matrix, it does not necessarily mean the combination is invalid. To check interoperability for a
specific device and software release, locate and review its Release Notes. Release Notes contain
up-to-date information on compatibility between the product and various releases of other products. This
document also describes open caveats, known issues that may cause unexpected behavior. Before
beginning extensive troubleshooting work, examine the Release Notes to determine if you are
experiencing a known problem that has an available workaround.
Tip
The Bug Toolkit requires that you are a Cisco partner or a registered Cisco.com user with a Cisco service
contract. Using the Bug Toolkit, you can find caveats for any release. To access the Bug Toolkit, go to
the http://tools.cisco.com/Support/BugToolKit/ .
Determine if Network Changes Have Occurred
Before focusing on the particular device or site where the problem occurred, it may be useful to
determine if a change was made to surrounding devices. If something has been added, reconfigured or
removed from elsewhere in the network, that change may be the source of the problem. It is
recommended that you track changes to the network such as:
•
New user phones added
•
Modifications to Cisco Unified Communications Manager call routing settings, such as new
directory numbers, route patterns and dial rules to support new sites or devices
•
Changes to port configurations on switches, routers or gateways (new equipment, wiring changes or
new port activation)
•
Changes to IP addressing schemes (such as adding new subnets) that may have affected route tables
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Introduction to Troubleshooting
Verify the IP Network Integrity
Always remember that Cisco Unified Communications equipment relies on a backbone IP network.
Many connectivity problems are not caused by configuration errors or operational failures on Cisco
devices, but rather by the IP network that interconnects them. Problems such as poor voice quality are
typically due to IP network congestion, while call failures between locations may be the result of
network outages due to disconnected cables or improperly configured IP route tables.
Before assuming that call processing problems result from Cisco Unified Communications devices
themselves, check the integrity of the backbone IP network. Keep the OSI model in mind as you perform
these checks. Start from the bottom, at the physical layer, by checking that end-to-end cabling. Then
verify the status of Layer 2 switches, looking for any port errors. Move from there to confirm that the
Layer 3 routers are running and contain correct routing tables. Continue up the OSI stack to Layer 7, the
application layer. To resolve problems occurring at the top levels of the stack, a protocol analyzer (or
“sniffer”) may be useful. You can use sniffer to examine the IP traffic passing between devices and also
decode the packets. Sniffers are particularly useful for troubleshooting errors between devices that
communicate using Media Gateway Control Protocol (MGCP) or Session Initiation Protocol (SIP).
Apply Tools to Determine the Problem’s Root Cause
After you have eliminated the IP network as the source of the problem and you have isolated the specific
Cisco Unified Communications components involved, you can start applying the many diagnostic tools
provided by Cisco components.
Table 5-8 lists the diagnostic tools and supporting troubleshooting documentation available for most
components in a small or medium business network. Note that this summary table is provided for
reference only. The procedures in Troubleshooting Daily Operations specify when to use each tool and
provide links to the troubleshooting instructions in each component’s documentation where appropriate.
,
Table 5-8
IP Telephony for Small and Medium Business Component Troubleshooting Tools and Documentation
Category
Component
Diagnostic Tools Available
Call Control
Cisco Unified
IOS command line tools (such as Troubleshooting Guides
Communications Show commands and Debug trace
Troubleshooting TechNotes
Manager Express utilities)
Contact Center
Cisco Unified
Contact Center
Express
Log files
Alarms
Information Available In...
Cisco Unified Contact Center Express Servicing
and Troubleshooting Guide
Cisco CAD Troubleshooting Guide for Cisco
Unified Communications Manager
Cisco CAD Troubleshooting Guide for Cisco
Unified Communications Manager Express
Troubleshooting TechNotes
Conferencing
Cisco Unified
MeetingPlace
Express
System logs
Alarms
Configuration and Maintenance Guide for Cisco
Unified MeetingPlace Express, “Troubleshooting
Cisco Unified MeetingPlace Express” chapter
User Guide for Cisco Unified MeetingPlace
Express, “Troubleshooting and Getting Help”
chapter
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Introduction to Troubleshooting
Table 5-8
IP Telephony for Small and Medium Business Component Troubleshooting Tools and Documentation
Category
Component
Diagnostic Tools Available
Information Available In...
Voice Mail and
Unified
Messaging
Cisco Unity
Express
CLI commands for status
checking and performance
monitoring
Cisco Unity Express GUI Administrator Guide,
“Troubleshooting” chapter
SNMP alarms/events
Cisco Unity Express Voice-Mail and
Auto-Attendant CLI Administrator Guide,
“Troubleshooting” chapter
Troubleshooting TechNotes
Endpoints and
Clients
Cisco Unified IP
phones
Network configuration, status and End-User Guides
phone model information on
Cisco Unified IP Phone Administration Guides
Settings menu
for Cisco Unified Communications Manager,
“Troubleshooting and Maintenance” chapters
Error Message Decoder
Output Interpreter
Troubleshooting TechNotes
Cisco IP
Communicator
Quality Report Tool (QRT)
Error Reporting Tool
Cisco IP Communicator Administration Guide,
“Troubleshooting Cisco IP Communicator”
chapter
User Guide for Cisco IP Communicator,
“Troubleshooting Cisco IP Communicator”
chapter
Troubleshooting TechNotes
Cisco Unified
Diagnostics Tool
Video Advantage
AutoUpdate Status Viewer
CAST Viewer
Trace Tool
Cisco Unified Video Advantage User Guide,
“Troubleshooting Cisco Unified Video
Advantage” chapter
Error Reporting Tool
Troubleshooting TechNotes
CDP Viewer
Wireless
Cisco Aironet
LEDs
521 Access Point
Carrier busy test
Ping/link test
Network
Management
Cisco Unified
Operations
Manager
Installation and Troubleshooting Guide for Cisco
Unified Video Advantage, “Troubleshooting
Cisco Unified Video Advantage” chapter
Alarms and events appearing in
Console displays
Quick Start Guide: Cisco 521 Wireless Express
Access Point
Cisco IOS Software Configuration Guide for
Cisco Aironet Access Points, “Troubleshooting”
chapter
User Guide for Cisco netManager - Unified
Communications
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Table 5-8
IP Telephony for Small and Medium Business Component Troubleshooting Tools and Documentation
Category
Component
Diagnostic Tools Available
Information Available In...
Communications
Infrastructure
Cisco Unified
Communications
500 Series for
Small Business
IOS command line tools (such as User Guide for the Catalyst Express 520 Switches,
Show commands and Debug trace “Troubleshooting the Switch” chapter
utilities)
Cisco Unified Communications 500 Series
SNMP alarms/events
Support Wiki
See also Cisco Unified Communications Manager
Express and Cisco Unity Express
Cisco 1800 Series IOS command line tools (such as Cisco 1800 Series Integrated Services Routers
Integrated
Show commands and Debug trace (Fixed) Software Configuration Guide,
Services Router
utilities)
“Troubleshooting” chapter
(ISR)
Troubleshooting TechNotes
Cisco Catalyst
3560 Access
Switch
IOS command line tools (such as Catalyst 3560 Switch Software Configuration
Show commands and Debug trace Guide, “Troubleshooting” chapter
utilities)
Catalyst 3560 Switch System Message Guide,
“Catalyst 3560 Switch Debug Commands”
chapter
Error Message Decoder
Output Interpreter
Troubleshooting Tech Notes
Cisco Catalyst
3750 Access
Switch
IOS command line tools (such as Catalyst 3750 Switch Software Configuration
Show commands and Debug trace Guide, “Troubleshooting” chapter
utilities)
Catalyst 3750 Switch System Message Guide,
“Catalyst 3750 Switch Debug Commands”
chapter
Error Message Decoder
Output Interpreter
Troubleshooting Tech Notes
Cisco Catalyst
4506 Access
Switch
IOS command line tools (such as Catalyst 4500 Series Installation Guide,
Show and Debug commands)
“Troubleshooting the Installation” chapter
Catalyst 4500 Series Switch Cisco IOS System
Message Guide
Error Message Decoder
Output Interpreter
Troubleshooting TechNotes
Preparing Your Network for Troubleshooting and Recovery
Before your network becomes operational, you can take several proactive steps to make troubleshooting
easier, including:
•
Produce network topology diagrams to help you isolate potential sources of problems.
•
Synchronize the date and time on all servers.
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Introduction to Troubleshooting
Network Topology Diagrams
One of the first lines of defense is possessing current topology information. One of the most important
pieces of topology information is a detailed network diagram (usually created using Microsoft Visio or
a similar application). At a minimum, your network topology diagrams should include the following
information:
•
The name assigned to each major device (typically the DNS name)
•
IP addresses for all devices in the network
– Addresses for each router, core and access switch
– Addresses for all telephony and application servers, including the IP address for each server in
a Cisco Unified Communications Manager cluster
– DHCP address range for addresses assigned to endpoints such as IP phones and agent
workstations
•
Phone extension number ranges assigned to sets of agents or users, as well as the main inbound
dial-up numbers for each location. This information is useful in resolving dial plan configuration
errors.
•
WAN IP and PSTN links between sites.
This information is critical for isolating which components are involved in a particular problem. For
medium- to large-sized networks, you may want to take a “layered” approach in your diagrams. Create
a high-level diagram that illustrates the overall physical layout of your network, including all sites and
the links between them. Then for each site create additional diagrams that show detailed addressing
information, port numbers and dial plan configurations.
Tip
Frequent adds, changes and upgrades to your network can quickly make these diagrams out-of-date.
Inaccurate diagrams slow down the troubleshooting process and may lead to misdiagnosing the problem.
Remember to keep these diagrams as current as possible.
Synchronizing Server Date and Time
The best resources for diagnosing problems within your network are the debug and trace log files
produced by individual Cisco devices. Tracing can be enabled on multiple devices and the log file output
compared to isolate problems. In order to correlate messages for the same activity in different log files,
you must compare the message timestamps and the source device MAC and IP addresses (there is no
universal call ID value shared between Cisco devices). You should synchronize every device to the same
date and time source so that the timestamps match. To accomplish this synchronization, set each device
to obtain its date and time from the same Network Time Protocol (NTP) source.
For Cisco IOS-based devices (switches, routers or voice gateways), you can configure each device to act
as a NTP client and periodically poll a master NTP source using the following command:
ntp server ip-address [version number] [key keyid] [source interface] [prefer]
Additional IOS commands are available to establish a device as a NTP peer (operating as the master
source for other devices), as well as setting up NTP broadcasting instead of polling. See the Cisco IOS
Configuration Fundamentals Command Reference for details on these IOS commands.
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Training Resources
Training Resources
The Cisco Select Certification for Cisco Small and Medium Business Specialization includes the
following courses and exams:
•
SMB Account Manager Exam 646-171 (SMBAM)
•
Selling SBCS 650-173 (SBCSAM)
•
SMB Sales Engineer Exam 642-176 (SMBEN)
•
SBCS for Engineers 650-178 (SBCSEN)
Register for the on-line exams via the Small and Medium Business role's Learning Map in PEC
http://www.cisco.com/go/pe
The following VODs are available for Small and Medium Business solutions:
•
Cisco SBCS Tutorial VODS - Cisco SBCS Phone Overview
•
How to restore Unified Communications 500 Series configuration using Cisco Configuration
Assistant
•
Cisco Configuration Assistant (CCA) 1.5 Overview
•
How to install Cisco Configuration Assistant
•
How to configure firewall using Cisco Configuration Assistant
•
How to access UC520 command line interface
•
How to configure SIP trunking on a UC520
•
Cisco Unified Communications Manager Express: Implementing SIP Interworking
•
Setting up Cisco Unified Communications Manager Express PSTN trunks Cisco Unity Express
(CUE) integration
•
Introduction to Cisco Integrated Services Routers- Voice
•
Unified Communications Solution - Express 1.0
A demo for Cisco Smart Business Communications is available at:
•
Cisco Smart Business Communications (SBCS) DemoBox
Additionally, Cisco Smart Business Communications System Training Tutorials and Virtual Labs are
also offered; see http://www.cisco.com/web/LA/microsites/smb/rediseno/documentos/pdf/catalogo.pdf
Conduct User Acceptance Testing
After the components are configured and integrated with other Cisco IP telephony applications, the field
engineer prepares the system for the user acceptance test. Test scripts are run and compared against
expected results. Any variability in network performance is noted and addressed before the user
acceptance test.
Testing the customer solution involves the following tasks:
•
Determine the user acceptance test parameters and deliverables and record these in the user
acceptance test plan.
•
Conduct a prelaunch test—Using an incremental approach, test the solution against the system
design in a low-risk environment with limited users. If the system is stable, the rollout pace is
increased until the full implementation is operational.
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Additional Sites and Services
•
Network ready for use acceptance—The customer signs the Ready-for-Use Acceptance Letter
acknowledging that the acceptance test yielded satisfactory results.
Additional Sites and Services
Steps to Success is a Cisco methodology that outlines the tasks required to complete a successful
customer engagement. Registered users can visit the Steps to Success
resource site for Cisco Unified
Communications process flows.
Cisco Unified Communications Services is a Cisco service offering that provides engineering expertise
and best practices.
•
Registered users can visit the Cisco Unified Communications Services
•
Nonregistered users can visit the Cisco Unified Communications Services site.
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partner site.
CH A P T E R
6
Operate
Introduction to Operating the System
To ensure that your network operates efficiently and reliably, your daily operations should consist of
system and performance management practices. This practices include scheduled routine maintenance;
keeping maintenance records; and maintaining up-to-date upgrade, troubleshooting, and recovery
strategies.
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This navigation pane contains the table of contents (TOC) for the active tab.
Before You Begin
User acceptance testing is completed and any problems that surfaced have been resolved. Users have
been trained in using the new system.
Output of This Process
The Operate phase produces data that will inform the Optimize phase.
Major Tasks in This Process
•
Managing Your System
•
Backing Up and Restoring Components
•
Using Network Monitoring Tools
Managing Your System
This topic provides a high-level summary of the ongoing tasks required for managing your system and
the options for how these tasks can be performed. For detailed maintenance and operation guides for
each component in your Cisco Unified Communications System, see the product documentation listed
in Component Resources Documentation for IP Telephony for Small and Medium Business.
System Management Tasks
Managing a Cisco Unified Communications System consists of performing the following activities:
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Managing Your System
•
Integrating monitoring and management tools—Select, order, configure, integrate, and test a set of
tools for monitoring and managing the Cisco Unified Communications System.
•
Monitoring—Set thresholds, monitor events, and generate notifications when service-impacting
events occur.
•
Ticketing—Generate and track system trouble tickets for each event.
•
Diagnosing incidents—Analyze and troubleshoot incidents to determine the cause.
•
Resolving incidents—Define and execute an action plan which can include performing break and
fix activities, applying software updates and patches, managing hardware replacements, and
executing change management processes.
•
Managing changes in the network—Define a change management process for performing moves,
adds, changes, and disconnects (MACDs) for your Cisco Unified Communications System including
network devices, phones/endpoints, software upgrades, voice- mail boxes, dial plan updates,
security patches, OS applications, and voice applications.
•
Archiving configurations—Back up device configurations daily and restore device configurations
when necessary.
•
Managing voice as a network service—Track, measure and resolve quality of service (QoS) issues
such as jitter, delay, and dropped packets, and monitor service level agreements (SLAs) with service
providers.
•
Managing security posture—Detect, analyze, and address security events.
•
Reporting—Define, develop, and generate performance, availability, event, and inventory reports.
•
Backing up and restoring system components—Define backup methodologies and schedules, define
a verification process for backups, secure storage of backups, and document backup processes.
System Management Options
There are two options for managing a Cisco Unified Communications System:
•
Do It Yourself—In this model, you are responsible for managing the entire Cisco Unified
Communications System. This approach requires developing business processes; integrating,
provisioning and maintaining network management tools; and developing data and voice
management skills and knowledge. Cisco offers tools as a means for monitoring your network; see
Using Network Monitoring Tools for more information.
•
Outtasking Hybrid Model—Using the Cisco Lifecycle Services approach, Cisco and its partners
provide a broad portfolio of end-to-end services and support that can help increase your Cisco
Unified Communications system’s business value and return on investment. This approach includes
two services that provide different levels of management:
– Cisco Unified Communications Essential Operate Service combines Cisco award-winning
maintenance support with basic voice applications monitoring and reporting.
– Cisco Unified Communications Remote Management Service includes monitoring and
reporting plus managing day-to-day system issues such logical moves, adds, changes, and
disconnects; resolving incidents; performing configuration backups; and reporting.
For more information about the Cisco Unified Communications Essential Operate Service, Cisco
Unified Communications Remote Management Service or other Cisco Unified Communications
services, see http://www.cisco.com/go/ipcservices or contact your Cisco service account manager.
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Backing Up and Restoring Components
Backing Up and Restoring Components
This topic provides details on backup and restore for Cisco Unified Communications components. First
and foremost, the backup of Cisco Unified Communications components needs to be incorporated into
your corporate-wide backup operations. It is an important aspect of disaster recovery and is also essential
before doing component upgrades. If you do not have a process in place, you must develop and document
a backup and recovery management process. Some items to consider for this process are the following:
•
Provide proper storage of operating system and Cisco Unified Communications application CDs.
•
Define incremental and full backup methodologies and schedules, assign an owner for each Unified
Communications component and database server.
•
Define a verification process for backups:
– Monitor backup logs on a daily basis for errors.
– Periodically restore backup images to ensure validity.
•
Secure onsite and offsite storage of backups.
•
Develop well documented processes for system and configuration restoration.
•
Ideally, provide central location(s) (for example, SFTP servers) for backup of data from all the Cisco
Unified Communications components.
The following topics provide backup and restore details on a component basis along with links to the
appropriate component documentation:
•
Cisco Unified Communications Manager Express
•
Cisco Unified MeetingPlace Express
•
Cisco Unity Express
For additional information on backing up and restoring Unified Communications system components,
as well as other system operations topics, see the documentation wiki (DocWiki) at
http://docwiki.cisco.com/wiki/Unified_Communications_System_Operations.
Cisco Unified Communications Manager Express
Cisco Unified Communications Manager Express is an application that runs on Cisco IOS. Therefore,
for backup and restore, the IOS facility for backup and restoring configuration data would be used. For
more information, see specific documents in Cisco Unified Communications Manager Express
Documentation.
Cisco Unified MeetingPlace Express
Cisco Unified MeetingPlace Express uses a combination of L0, L1, and L2 backups and uses an Informix
command called ontape for the backup mechanism.
The database backup file is physically located on the system disk, which is the same physical device on
which the rest of the Cisco Unified MeetingPlace Express system exists. The system disk can contain up
to three automatically-created L0 backups: the current L0, plus the previous one or two L0 backups. The
L1 and L2 backups are also kept there. All of the older backups are removed from the system disk during
the cleanup process.
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Using Network Monitoring Tools
For more information on the backup and restore of MeetingPlace Express data, see the Configuration
and Maintenance Guide for Cisco Unified MeetingPlace Express, “Maintaining the Cisco Unified
MeetingPlace Express System” chapter.
Cisco Unity Express
The Cisco Unity Express voice mails can be backed up and restored using the CLI or GUI backup option.
Cisco Unity Express backup and restore functions use an FTP server to store and retrieve data. Some
recommended backup servers are FileZilla FTP server, GuildFTPd, Serv-U FTP server or Microsoft IIS
FTP server.
For details on backing up Cisco Unity Express, see the Cisco Unity Express Installation and Upgrade
Guide.
Using Network Monitoring Tools
The Cisco Unified Communications Management Suite allows businesses to actively monitor their Cisco
Unified Communications solution to discover potential problems, maintain quality and user satisfaction,
and help minimize service downtime. The following network monitoring tools are available forIP
telephony small and medium business deployments:
•
Cisco netManager - Unified Communications
For more information about network monitoring, as well as other system operations topics, see the Cisco
Unified Communications category on the documentation wiki (DocWiki) at
http://docwiki.cisco.com/wiki/Cisco_Unified_Communications.
Cisco netManager - Unified Communications
Cisco netManager - Unified Communications provides easy-to-use monitoring and diagnostics for small
or medium-sized deployments of Cisco Unified Communications systems up to 1000 phones or users It
monitors all components of small and medium-sized Cisco Unified Communications system, including
the underlying IP transport infrastructure and third-party devices. Cisco netManager - Unified
Communications features built-in rules and thresholds as well as automatic device identification and
data collection to help enable easy setup and immediate monitoring of the managed network.
Cisco netManager - Unified Communications presents the current operational status of a Cisco Unified
Communications system through service-level views of the network and provides contextual tools to
view current alert status and historical information and to determine the service impacts of any outages.
It continuously monitors the different elements of the system including Cisco Unified Communications
Manager, Cisco Unified Communications Manager Business Edition, Cisco Unified Communications
Manager Express, Cisco Unity systems, Cisco Unity Express, Cisco Unity Connection, Cisco Unified
Contact Center Express, Cisco Unified Presence, and Cisco Unified MeetingPlace Express, as well as
Cisco gateways, routers, and switches. For a complete list of devices that can be monitored, see the
appropriate Device Support Table for Cisco netManager - Unified Communications.
Cisco netManager - Unified Communications also monitors third-party devices in the network, such as
servers, workstations, printers, and other networking devices and provides basic availability monitoring
for each. It features an extensible monitoring framework through which coverage may be extended by
adding different active monitors based on supported protocols such as HTTP, Simple Network
Management Protocol (SNMP), or Windows Management Instrumentation (WMI), that help enable
custom monitoring for both Cisco and third-party devices.
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Additional Sites and Services
Other Cisco netManager - Unified Communications capabilities include:
•
Visibility into network connectivity and related information by means of a real-time physical
connectivity view that not only shows interconnections between different devices but also presents
the current operational status of each of the devices and applications in the network.
•
Up-to-date information about connectivity-related and registration-related outages affecting all IP
phones (both SIP and SCCP-based phones) in the system, as well as additional contextual
information to help locate and identify the IP phones.
•
Tracking of Cisco Unified Communications devices and IP phone inventory, tracks IP phone status
changes, and creates a variety of reports that conveniently summarize move, add, and change
operations on IP phones in the network.
•
Easy integration into customer monitoring and troubleshooting workflows by means of notification
mechanisms such as SNMP traps, Short Message Service (SMS), and E-mails.
•
Real-time reports and historical reports, including
– Device and device group reports that focus on performance and availability.
– Phone reports that provide IP phone inventory and status information for all IP phones in the
deployment.
– Performance reports for a selected device or device group.
– Problem area reports that display alerts reported across the network across different data sources
(such as SNMP traps, syslogs, event logs, performance errors, and top N outages).
– Event historical reports of all events generated by Cisco netManager - Unified Communications
for a specified device or device group.
– Genera reports on application logs and user activity.
•
Visibility into key performance metrics, such as CPU utilization, memory utilization, interface
utilization (bandwidth), hard drive utilization, and ping availability, that aid in troubleshooting.
Because Cisco netManager - Unified Communications does not deploy any agent software on the
devices being monitored, it is completely nondisruptive to system operations. For more information on
Cisco netManager - Unified Communications, see the documentation available at:
http://www.cisco.com/en/US/products/ps7243/tsd_products_support_series_home.html
Additional Sites and Services
Steps to Success is a Cisco methodology that outlines the tasks required to complete a successful
customer engagement. Registered users can visit the Steps to Success
resource site for Cisco Unified
Communications process flows.
Cisco Unified Communications Services is a Cisco service offering that provides engineering expertise
and best practices.
•
Registered users can visit the Cisco Unified Communications Services
partner site.
•
Nonregistered users can visit the Cisco Unified Communications Services site.
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CH A P T E R
7
Optimize
Optimizing Your System
Optimization covers any changes to an existing system, including hardware and software upgrades, that
enhance the functionality and performance of your network.
Collecting and analyzing data from your system’s performance reports will provide crucial information
for optimizing your system. By maintaining the routine system management procedures that you set up
for your operations lifecycle, you will know when your traffic load increases, and when to increase your
capacity.
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Input to This Process
Your network has been operational for some period of time and is ready to optimize based on system
performance criteria. Your daily operations and growing business needs provide continuous feedback
for optimization.
Output of This Process
User feedback, audits, and test results provide data to continue optimizing the system.
Major Tasks in This Process
•
Small Business: Performing a System Upgrade
•
Medium Business: Performing a System Upgrade
Small Business: Performing a System Upgrade
Before You Begin
See the Prepare and Plan tab to plan your overall strategy.
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Small Business: Performing a System Upgrade
Prepare for System Upgrade
To ensure that you have completed upgrade prerequisites, see Prepare for the System Upgrade in the
System Install and Upgrade Manual for IP Telephony for Small and Medium Business: Cisco Unified
Communications System Release 7.0(1).
Upgrade IP Telephony Software Components
Once you have your upgrade plan and preparations in place, perform your system upgrade following the
guidelines and sequence in Upgrading IP Telephony Components:
•
See IP Telephony Deployment Models for the general upgrade sequence for the various components
in the different deployment models,
For Related documentation on compatibility and component upgrades, see these topics:
•
Compatibility Guides
•
Component Release Notes and Installation and Upgrade Documentation
Scaling Up Unified Communications 500 Series
The Cisco Unified Communications 500 Series expands in voice ports through the Cisco Catalyst
Express 520 companion switches. Every Cisco Unified Communications 500 Series user configuration
comes with 8 phone licenses. For the 16-user configuration to utilize the additional 8 phone licenses, the
8-port Cisco Catalyst Express 520 must be connected to the Cisco Unified Communications 500 Series.
For the 32-user Cisco Unified Communications 500 Series solution, the 24-port Cisco Catalyst Express
520 must be connected to the Cisco Unified Communications 500 Series. Similarly, for the 48-user Cisco
Unified Communications 500 Series solution, two 24-port Cisco Catalyst Express 520 Switches must be
connected to the Cisco Unified Communications 500 Series unit. User count on a given configuration
determines the maximum number of users supported. For example, an 8-user configuration does not
support more than 8 IP phones, even with the Cisco Catalyst Express 520 connected. If a customer plans
to grow beyond 8 ports, the customer should initially procure the 16-user configuration and add the Cisco
Catalyst Express 520 when needed to support additional ports.
For more information on Cisco Unified Communications Manager Express and Cisco Unity Express
licensing, see Cisco Unified Communications 500 Series User Models.
The addition of the 8-port Cisco Catalyst Express 520 Series Switch with the existing 8 ports on the
Cisco Unified Communications 500 Series, it is now possible to support up to 16 IP phones. Figure 1
shows Cisco Unified Communications 500 Series and 8-port CE520 connecting 16 Unified IP Phones.
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Small Business: Performing a System Upgrade
Figure 1
Cisco Unified Communications 500 Series and 8-port CE520 Switch Connecting 16
Unified IP Phones
With the addition of the 24-port Cisco Catalyst Express 520 Series Switch and the existing 8 ports on
the Cisco Unified Communications 500 Series, it is now possible to to support up to 32 Unified IP
phones. Figure 2 shows Unified Communications 500 Series and 24-port CE520 connecting 32 IP
Phones.
Figure 2
UC500 Series and 24-port CE520 Switch Connecting 32 IP Phones
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Medium Business: Performing a System Upgrade
The Cisco Unified Communications 500 Series with two Cisco Catalyst Express 520 Series Switches
(24-port and 16-port) can support up to 48 IP phones. Figure 3 shows UC500 Series with 24-port and
16-port CE520 connecting 32 IP Phones.
Figure 3
UC500 Series with 24-port and 16-port CE520 Switches Connecting 32 IP Phones
Medium Business: Performing a System Upgrade
Before You Begin
See the Prepare and Plan tab to plan your overall strategy.
Prepare for System Upgrade
To ensure that you have completed upgrade prerequisites, see Prepare for the System Upgrade in the
System Install and Upgrade Manual for IP Telephony for Small and Medium Business: Cisco Unified
Communications System Release 7.0(1).
Upgrade IPT Software Components
Once you have your upgrade plan and preparations in place, perform your system upgrade following the
guidelines and sequence in Upgrading IP Telephony Components:
•
See IP Telephony Deployment Models for the general upgrade sequence for the various components
in the different deployment models.
For Related documentation on compatibility and component upgrades, see these topics:
•
Compatibility Guides
Cisco Unified Communications System for IP Telephony for Small and Medium Business Release 7.0(1)
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System Test Results
•
Component Release Notes and Installation and Upgrade Documentatio
System Test Results
This topic summarizes the results of Cisco Unified Communications Release 7.0(1) system testing for
IP telephony environments. This topic contains the following sections:
•
Testing Objectives
•
Tested Deployment and Site Models
•
Test Results
Testing Objectives
Cisco Systems validates Cisco Unified Communications systems by designing, installing, configuring,
and testing hardware and software to achieve a predictable, effective, and reliable system. The intent of
system testing is to validate the seamless interoperability and stability of the components that make up
a complete and optimized Cisco Unified Communications system.
Testing performed for Cisco Unified Communications includes (but is not limited to) the following:
•
Installation, Upgrade, and Usability Testing—To verify software installation and upgrades at the
system level and usability for system components
•
End-to-End Functionality Testing—To verify the end-to-end functionality of system components
•
Basic Functionality and Feature Testing—To verify basic call flows and component features
•
Customer Assurance Program (CAP) Scenario Testing—To re-create and test CAP scenarios based
on TAC input
•
Interoperability Testing—To verify the interoperability among system components
•
Scalability Testing—To verify system functionality during scalability tests
•
Performance, Load, and Stress Testing—To verify system functionality during performance, load,
and stress tests
•
Failover, Recovery, and Redundancy Testing—To verify system behavior during failover and
recovery, and behavior in redundant configurations
Tested Deployment and Site Models
Cisco Unified Communications Release 7.0(1) testing for IP telephony was designed to test the hardware
and software components that work together in a multi-site distributed IP telephony deployment. For this
testing, several site models were created. Each site model was designed to test a specific set of features
and interactions. For information about the components, configurations, and environment tested in Cisco
Unified Communications Release 7.0(1), see Tested Deployments and Site Models.
Test Results
The results of the system tests performed for IP telephony during Cisco Unified Communications
Release 7.0(1) are shown in the System Test Results (right-click to download PDF).
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Additional Sites and Services
The test results contain the following information:
•
Title—Title of the test.
•
ID—Identifier for the test.
•
Description—Description of the purpose of the test.
•
Features Tested—Component feature tested.
•
Status—Result of the test and any defects related to the test case. Possible values are:
– Passed—Test case passed as described in the table.
– Failed—Test case failed and the reason is described in the listed defect.
– Passed with exception—Test case as described passed but an anomaly occurred that was not
directly related to the functionality being tested. Possible anomalies are as follows:
The test steps were modified based on the actual feature implementation.
The test setup was modified based on the actual feature implementation.
The test results did not exactly match what was expected although the feature performed as
required.
•
Defects—Identifier for any defect that was opened against the test. If you have an account with
Cisco.com, you can use the Bug Toolkit to view information about defects.
To access the Bug Toolkit, go to this URL:
– http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl
Additional Sites and Services
Steps to Success is a Cisco methodology that outlines the tasks required to complete a successful
customer engagement. Registered users can visit the Steps to Success
resource site for Cisco Unified
Communications process flows.
Cisco Unified Communications Services is a Cisco service offering that provides engineering expertise
and best practices.
•
Registered users can visit the Cisco Unified Communications Services
•
Nonregistered users can visit the Cisco Unified Communications Services site.
Cisco Unified Communications System for IP Telephony for Small and Medium Business Release 7.0(1)
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partner site.
CH A P T E R
8
Resource Library
Using the Resource Library
On this tab you find an assortment of resources to help you learn more about Cisco Unified
Communications.
System Release Documentation
Solution Reference Network Design
Tested Deployment and Site Models
Network Topology Diagrams
Component Resources
System Demo
System Compatibility Tool
Ordering Guides
End-of-Sale and End-of-Life Products
Cisco Unified Workspace Licensing
Documentation Wiki
System Release Documentation
System Description
System Release Notes
System Installation and Upgrade Manual
System Test Results
System Description
System Description for Cisco Unified Communications System, Release 7.0(1)
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System Release Documentation
System Release Notes
•
IP Telephony for Enterprise and Midmarket
– System Release Notes for IP Telephony for Enterprise and Midmarket: Cisco Unified
Communications System, Release 7.0(1)
•
IP Telephony for Small and Medium Business
– System Release Notes for IP Telephony for Small and Medium Business: Cisco Unified
Communications System, Release 7.0(1)
•
Contact Center
– System Release Notes for IP Telephony for Contact Center: Cisco Unified Communications
System, Release 7.0(1)
System Installation and Upgrade Manual
•
IP Telephony for Enterprise and Midmarket
– System Installation and Upgrade Manual for IP Telephony for Enterprise and Midmarket: Cisco
Unified Communications System, Release 7.0(1)
•
IP Telephony for Small and Medium Business
– System Installation and Upgrade Manual for IP Telephony for Small and Medium Business:
Cisco Unified Communications System, Release 7.0(1)
•
Contact Center
– System Installation and Upgrade Manual for IP Telephony for Contact Center: Cisco Unified
Communications System, Release 7.0(1)
System Test Results
•
IP Telephony for Enterprise and Midmarket
– System Test Results Manual for IP Telephony for Enterprise and Midmarket: Cisco Unified
Communications System, Release 7.0(1)
•
IP Telephony for Small and Medium Business
– System Test Results Manual for IP Telephony for Small and Medium Business: Cisco Unified
Communications System, Release 7.0(1)
•
Contact Center
– System Test Results for Contact Center: Cisco Unified Communications System, Release 7.0(1)
Test Results Information
Testing Objectives will give information on the intent of system testing
The test results contain the following information:
•
Title—Title of the test.
•
ID—Identifier for the test.
•
Description—Description of the purpose of the test.
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Solution Reference Network Design
•
Features Tested—Component feature tested.
•
Status—Result of the test and any defects related to the test case. Possible values are:
– Passed—Test case passed as described in the table.
– Failed—Test case failed and the reason is described in the listed defect.
– Passed with exception—Test case as described passed but an anomaly occurred that was not
directly related to the functionality being tested. Possible anomalies are as follows:
The test steps were modified based on the actual feature implementation.
The test setup was modified based on the actual feature implementation.
The test results did not exactly match what was expected although the feature performed as
required.
•
Defects—Identifier for any defect that was opened against the test. If you have an account with
Cisco.com, you can use the Bug Toolkit to view information about defects.
To access the Bug Toolkit, go to this URL:
– http://tools.cisco.com/Support/BugToolKit/
Testing Objectives
Cisco Systems validates Cisco Unified Communications systems by designing, installing, configuring,
and testing hardware and software to achieve a predictable, effective, and reliable system. The intent of
system testing is to validate the seamless interoperability and stability of the components that make up
a complete and optimized Cisco Unified Communications system.
Testing performed for Cisco Unified Communications includes (but is not limited to) the following:
•
Installation, Upgrade, and Usability Testing—To verify software installation and upgrades at the
system level and usability for system components
•
End-to-End Functionality Testing—To verify the end-to-end functionality of system components
•
Basic Functionality and Feature Testing—To verify basic call flows and component features
•
Customer Assurance Program (CAP) Scenario Testing—To re-create and test CAP scenarios
based on TAC input
•
Interoperability Testing—To verify the interoperability among system components
•
Scalability Testing—To verify system functionality during scalability tests
•
Performance, Load, and Stress Testing—To verify system functionality during performance, load,
and stress tests
•
Failover, Recovery, and Redundancy Testing—To verify system behavior during failover and
recovery, and behavior in redundant configurations
Solution Reference Network Design
Solution Reference Network Design (SRND) guides provide considerations and guidelines for
deploying components for the Cisco Unified Communications System. SRND resources are available at
http://www.cisco.com/go/srnd.
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Tested Deployment and Site Models
Tested Deployment and Site Models
Cisco Unified Communications Systems Release 7.0(1) testing was designed to test the hardware and
software components that work together in a multisite distributed deployment. For this testing, several
site models were created. Each site model was designed to test a specific set of features and interactions.
For information about the components, configurations, and environment tested in this Cisco Unified
Communications Release, see Table 8-1.
Table 8-1
Tested Deployment and Site Models
Deployment Model
Description
Single-Site Model
This model is designed for autonomous offices in which most or all
employees are IPC users. This model can support up to 30,000 users.
Multisite Centralized Call Processing Model
This model is designed for distributed operations with a large central
or headquarters site and multiple remote or branch sites. This model
can support up to a total of 30,000 phones distributed among up to a
maximum of 1000 sites. Based upon the bandwidth available, each
site can support any number of users up to the overall total of 30,000
phones.
Multisite Distributed Call Processing Model
This model is designed for organizations with large user populations
or large numbers of geographically distributed sites resulting in the
need for more than a single call processing entity. This model is
suited for deployments that require multiple Cisco Unified
Communications Manager clusters or Cisco Unified
Communications Manager Express platforms. Each call processing
entity in this model is configured as a Single-Site Model or Multisite
Centralized Call Processing Model and each has a common dial plan
and feature set.
Clustering Over IP WAN Call Processing Model
This model is designed for organizations with large user populations
across multiple sites that are connected by an IP WAN with the QoS
features enabled. It supports the Local Failover Deployment Model
and the Remote Failover Deployment Model.
Network Topology Diagrams
This topic provides topology resources that you can use to document network plans.
•
For IP Telephony for Enterprise and Midmarket
– Network Topology Diagrams for IP Telephony for Enterprise and Midmarket
•
For IP Telephony for Small and Medium Business
– Network Topology Diagrams for IP Telephony for Small and Medium Business
•
For Contact Center
– Network Topology Diagrams for Contact Center
You can download zip files containing Visio drawings of the logical and physical topologies.
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Network Topology Diagrams
Note
You need Microsoft Visio 2003 to open the files. For more information, see How to Use Microsoft Visio
Drawings Efficiently.
If you need to create new Visio drawings, you can use the Cisco Visio stencils located at the Visio
Stencils resource page.
Network Topology Diagrams for IP Telephony for Enterprise and Midmarket
Table 8-2
Network Topology Diagrams for IP Telephony for Enterprise and Midmarket
Description
Filename
Zip file includes the site model topology drawings
listed below.
IPT_ENT_UC701_site_models.zip (5.3) MB
All test sites in North America Multisite Distributed
deployment
Note
If you click the link rather than right-click, the zip file may
open in the secondary window but also replace the contents
of this window. Use your Back button to return to this
window.
SiteModel_NorthAmerica_All.vsd
Very Large Campus Clustering over the WAN
(SJC-RFD) site model
SiteModel_LargeCampus_SJCRFD.vsd
Multi-Site Centralized, Clustering over the WAN
with Unified SRST (SFO-ORD) site model
SiteModel_MultiCentralized_SFOORD.vsd
Large SIP Site (DFW) site model
SiteModel_LargeSIP_DFW.vsd
Medium Business with Remote Locations (AZO)
site model
SiteModel_MediumBusiness_AZO.vsd
Small Campus Unified Communications Manager
Site (RXB) site model
SiteModel_SmallUnifiedCM_RXB.vsd
Small Campus SIP Unified Communications
Manager Express Site (ATL) site model
SiteModel_SmallSIPCME_ATL.vsd
Small Campus H.323 Unified Communications
Manager Express Site (YYZ) site model
SiteModel_SmallH323CME_YYZ.vsd
Cisco CallManager Release 4.2(3) Interoperability
Site (NYC) site model
SiteModel_CallManager42Interop_NYC.vsd
Cisco Unified CallManager Release 5.1(1)
Interoperability Site (RDU) site model
SiteModel_CallManager51Interop_RDU.vsd
All test sites in Europe and Emerging Markets (EUEM)
Multisite Distributed deployment
SiteModel_EUEM_All.vsd
EUEM Cisco Unified CallManager
Interoperability Site (LGW) site model
SiteModel_EUEM_UnifiedCMInterop_LGW.vsd
EUEM Medium Site (GVA) site model
SiteModel_EUEM_MediumSite_GVA.vsd
EUEM Large Multisite Centralized with Unified
SRST (CDG) site model
SiteModel_EUEM_MultiCentral_CDG.vsd
EUEM Small Campus Multisite H.323 (WAW) site
model
SiteModel_EUEM_MultiH323_WAW.vsd
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Table 8-2
Network Topology Diagrams for IP Telephony for Enterprise and Midmarket (continued)
Description
Filename
EUEM Non-Cisco Unified CallManager
Interoperability Site (RKV) Site model
SiteModel_EUEM_SIPSite_RKV.vsd
EUEM Small Site (MAD) site model
SiteModel_EUEM_SmallSite_MAD.vsd
MediumBusiness Manchester (MAN) site model
SiteModel_MediumBusiness_MAN.vsd
Zip file includes component topology drawings listed
below.
IPT_ENT_UC701_topology_diagrams.zip (2.55) MB
Note
If you click the link rather than right-click, the zip file may
open in the secondary window but also replace the contents
of this window. Use your Back button to return to this
window.
Cisco Unified MeetingPlace Topology in Multisite
Distributed Deployment
MeetingPlace_Topology.vsd
QSIG connections to Cisco Unified
Communications Manager clusters
QSIG_UnifiedCM_Clusters.vsd
QSIG connections to Cisco Unified
Communications Manager Express sites
QSIG_UnifiedCMExpress.vsd
Cisco Unity logical topology
GB_IPTNA_Load_Diagrams.vsd (tab: Unity DFW)
Cisco Unity and Unity Connection physical
topology - North America
GB_IPTNA_Load_Diagrams.vsd (tab: Unity SJC-RFD)
Cisco Unity setup in NA test environment
GB_IPTNA_Load_Diagrams.vsd (tab: RDU)
Cisco Unified CallManager Express integrated
with Cisco IP-to-IP Gateways
GB_IPTNA_Load_Diagrams.vsd (tab: ATL-YYZ)
Network Topology Diagrams for IP Telephony for Small and Medium Business
Table 8-3
Network Topology Diagrams IP Telephony for Small and Medium Business
Description
Filename
Zip file includes the site model topology drawings
listed below.
IPT_SMB_UC701_topology_diagrams.zip (1.83 MB)
Note
If you click the link rather than right-click, the zip file may
open in the secondary window but also replace the contents
of this window. Use your Back button to return to this
window.
SBCS Single Site Model
single-site-UC500.vsd
Cisco Unified Communication 500 Series
configured for T.37 Fax
UC500-fax.vsd
Inter-Cluster Calls Between Two UC 500 Systems
Through IP-IP Gateway (Convington-Freddo and
Robins-Freddo)
UC500-scenario.vsd
Cisco Communications Manager Express Single
Site Model
single-site-CMECUE.vsd
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Table 8-3
Network Topology Diagrams IP Telephony for Small and Medium Business (continued)
Description
Filename
Cisco Communications Manager Express Multisite
Distributed Call Processing Model
multisite-CMECUE.vsd
IP-to-IP Gateway Deployment and Cisco
Communications Manager Express Sites
IPIPGW-deploy.vsd
Network Topology Diagrams for Contact Center
Table 8-4
Network Topology Diagrams for Contact Center
Description
Filename
Zip file includes logical and physical drawings in Test
Bed 1 as listed below.
CC_UC701_topology_diagrams1.zip (right-click to download zip)
6.8 MB
Note
If you click the link rather than right-click, the zip file may
open in the secondary window but also replace the contents
of this window. Use your Back button to return to this
window.
Unified IP IVR Sites in Test Bed 1
UC701 UCCE IP IVR Logical All.vsd
Site 1 IP IVR Logical Topology
UC701 UCCE IP IVR Logical Site1.vsd
Site 2 IP IVR Logical Topology
UC701 UCCE IP IVR Logical Site2.vsd
Site 3 IP IVR Logical Topology
UC701 UCCE IP IVR Logical Site3.vsd
Site 4 IP IVR Logical Topology
UC701 UCCE IP IVR Logical Site4.vsd
Site 5 IP IVR Logical Topology
UC701 UCCE IP IVR Logical Site5.vsd
Site 6 IP IVR Logical Topology
UC701 UCCE IP IVR Logical Site6.vsd
Site 7 IP IVR Logical Topology
UC701 UCCE IP IVR Logical Site7.vsd
Site 8 IP IVR Logical Topology
UC701 UCCE IP IVR Logical Site8.vsd
Site 1 IP IVR Physical Topology
UC701 UCCE IP IVR Physical Site1.vsd
Site 2 IP IVR Physical Topology
UC701 UCCE IP IVR Physical Site2.vsd
Site 3 IP IVR Physical Topology
UC701 UCCE IP IVR Physical Site3.vsd
Site 4 IP IVR Physical Topology
UC701 UCCE IP IVR Physical Site4.vsd
Site 5 IP IVR Physical Topology
UC701 UCCE IP IVR Physical Site5.vsd
Site 6 IP IVR Physical Topology
UC701 UCCE IP IVR Physical Site6.vsd
Site 7 IP IVR Physical Topology
UC701 UCCE IP IVR Physical Site7.vsd
Site 8 IP IVR Physical Topology
UC701 UCCE IP IVR Physical Site8.vsd
Zip file includes logical and physical drawings in Test
Bed 2 as listed below.
CC_UC701_topology_diagrams3.zip (right-click to download zip)
4.9 MB
Note
Parent and Child Sites in Test Bed 2
If you click the link rather than right-click, the zip file may
open in the secondary window but also replace the contents
of this window. Use your Back button to return to this
window.
UC701 UICM PC Logical All.vsd
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Table 8-4
Network Topology Diagrams for Contact Center (continued)
Description
Filename
Site 1 Parent and Child Logical Topology
UC701 UICM PC Logical Site1.vsd
Site 4 Parent and Child Logical Topology
UC701 UICM PC Logical Site4.vsd
Site 5 Parent and Child Logical Topology
UC701 UICM PC Logical Site5.vsd
Site 8 Parent and Child Logical Topology
UC701 UICM PC Logical Site8.vsd
Site 9 Parent and Child Logical Topology
UC701 UICM PC Logical Site9.vsd
Site 1 Parent and Child Physical Topology
UC701 UICM PC Physical Site1.vsd
Site 4 Parent and Child Physical Topology
UC701 UICM PC Physical Site4.vsd
Site 5 Parent and Child Physical Topology
UC701 UICM PC Physical Site5.vsd
Site 8 Parent and Child Physical Topology
UC701 UICM PC Physical Site8.vsd
Site 9 Parent and Child Physical Topology
UC701 UICM PC Physical Site8.vsd
Zip file includes logical and physical drawings in Test
Bed 3 as listed below.
CC_UC701_topology_diagrams2.zip (right-click to download zip)
9 MB
Note
If you click the link rather than right-click, the zip file may
open in the secondary window but also replace the contents
of this window. Use your Back button to return to this
window.
Unified CVP Sites in Test Bed 3
UC701 UCCE CVP Logical All.vsd
Site 1 CVP Logical Topology
UC701 UCCE CVP Logical Site1.vsd
Site 2 CVP Logical Topology
UC701 UCCE CVP Logical Site2.vsd
Site 3 CVP Logical Topology
UC701 UCCE CVP Logical Site3.vsd
Site 5 CVP Logical Topology
UC701 UCCE CVP Logical Site5.vsd
Site 6 CVP Logical Topology
UC701 UCCE CVP Logical Site6.vsd
Site 7 CVP Logical Topology
UC701 UCCE CVP Logical Site7.vsd
Site 8 CVP Logical Topology
UC701 UCCE CVP Logical Site8.vsd
Site 1a CVP Physical Topology
UC701 UCCE CVP Physical Site1a.vsd
Site 1b CVP Physical Topology
UC701 UCCE CVP Physical Site1b.vsd
Site 1c CVP Physical Topology
UC701 UCCE CVP Physical Site1c.vsd
Site 2 CVP Physical Topology
UC701 UCCE CVP Physical Site2.vsd
Site 3 CVP Physical Topology
UC701 UCCE CVP Physical Site3.vsd
Site 5a CVP Physical Topology
UC701 UCCE CVP Physical Site5a.vsd
Site 5b CVP Physical Topology
UC701 UCCE CVP Physical Site5b.vsd
Site 6 CVP Physical Topology
UC701 UCCE CVP Physical Site6.vsd
Site 7 CVP Physical Topology
UC701 UCCE CVP Physical Site7.vsd
Site 8 CVP Physical Topology
UC701 UCCE CVP Physical Site8.vsd
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How to Use Microsoft Visio Drawings Efficiently
Microsoft Visio allows you to bring drawings into several applications (for example, Microsoft Word,
Powerpoint). Unfortunately, the default method is to insert the whole “Visio object” into a file. This can
cause problems.
When you copy and paste a Visio drawing into another application, the Visio object includes all the
application data with the drawing. This object information is needed if you want to be able to
double-click the drawing from Word or Powerpoint and have it open up in Visio for editing. But pasting
as an object adds many megabytes to the size of your file. With only a few such drawings, a Word
document can bloat from 300 KB to 12 MB, making it troublesome to share among authors or reviewers,
and a trial for partners or customers to download. (They might even give up before it is done.) In
addition, very large documents are more problem-prone.
Bringing a Visio Drawing into a Document
Unless you really need the live editing capability, avoid unnecessary file bloat by performing an extra
step when you paste:
Step 1
In Visio, copy the drawing as you normally do. Tip: Ctrl-C copies the whole drawing.
Step 2
At the desired location in the destination document, choose Edit > Paste Special. In the Paste Special
dialog box, choose Picture (Windows Metafile).
Step 3
Click OK. The drawing pastes as an ordinary picture. If it is not positioned properly, choose Format >
Picture, click the Layout tab and select In line with text. This is generally the most reliable layout
option.
The Bottom Line
Do not use the paste default (Edit > Paste or Ctrl-V) to paste Visio drawings. Always use Paste Special.
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Component Resources
Downsizing Existing Drawings
If a document is larger than it should be, you can check to see if the Visio drawings are the reason and,
if so, fix the problem.
Step 1
Step 2
Tip
With the drawing selected in the Word or Powerpoint document, choose Edit. At the bottom of the Edit
menu, you will see one of the following:
•
Edit Object, if the drawing was inserted by simple pasting. It is a Visio object and taking up much
more file space than it needs to. Go on to step 2.
•
Edit Picture, if the drawing was inserted properly, as a picture. It is not the source of the large file
size.
If the drawing is an object, cut it (Ctrl-X), then repaste it as in Bringing a Visio Drawing into a
Document.
You can easily click through the document to check each picture by using Word's handy Go To feature:
Where you want to start searching, press Ctrl-G. In the Go to what list, select Graphic and click Next.
You go to the next graphic. Click it to select, and then check as in step 1. If needed, repaste as in step 2.
Click Next and continue these steps for other graphics.
Component Resources
Component Resources Documentation
Configuration Command Files
Component Resources Documentation
•
Component Resources Documentation for IP Telephony for Enterprise and Midmarket
•
Component Resources Documentation for IP Telephony for Small and Medium Business
•
Component Resources Documentation for Contact Center
Component Resources Documentation for IP Telephony for Enterprise and Midmarket
Table 8-5 provides links to the main page for documentation on various Cisco Unified Communications
components, from which you can navigate to individual documents. For documentation on specific tasks,
see Component Installation and Configuration on the Implement tab. For documentation on all other
Cisco products, go to http://www.cisco.com/web/psa/products/index.html.
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Component Resources
Table 8-5
Component Resources Documentation for IP Telephony for Enterprise and Midmarket
Category
Component
Documentation URL
Call Control
Cisco Unified Communications Manager http://www.cisco.com/en/US/products/sw/voicesw
/ps556/tsd_products_support_series_home.html
Cisco Unified Communications Manager http://www.cisco.com/en/US/products/ps7273/tsd_
Business Edition
products_support_series_home.html
Cisco Unified Communications Manager http://www.cisco.com/en/US/products/sw/voicesw
Express
/ps4625/tsd_products_support_series_home.html
Cisco Unified Survivable Remote Site
Telephony (SRST)
http://www.cisco.com/en/US/products/sw/voicesw
/ps2169/tsd_products_support_series_home.html
Cisco Unified Presence
http://www.cisco.com/en/US/products/ps6837/tsd_
products_support_series_home.html
Cisco Unified Business Attendant
Console and Unified Department
Attendant Console
http://www.cisco.com/en/US/partner/products/ps7
282/tsd_products_support_series_home.html
Cisco Unified Communications 500
Series for Small Business
http://www.cisco.com/en/US/products/ps7293/tsd_
products_support_series_home.html
Contact Center
Cisco Customer Response Solutions
(Cisco Unified Contact Center Express)
http://www.cisco.com/en/US/products/sw/custcos
w/ps1846/tsd_products_support_series_home.html
Applications
Cisco Emergency Responder
http://www.cisco.com/en/US/products/sw/voicesw
/ps842/tsd_products_support_series_home.html
Cisco Fax Server
http://www.cisco.com/en/US/products/ps6178/tsd_
products_support_series_home.html
Cisco Unified Application Environment
http://www.cisco.com/en/US/products/ps7058/tsd_
products_support_series_home.html
Cisco Unified PhoneProxy
http://www.cisco.com/en/US/products/ps7057/tsd_
products_support_series_home.html
Cisco Unified MeetingPlace
http://www.cisco.com/en/US/products/sw/ps5664/
ps5669/tsd_products_support_series_home.html
Cisco Unified MeetingPlace Express
http://www.cisco.com/en/US/products/ps6533/tsd_
products_support_series_home.html
Cisco Unified Videoconferencing
http://www.cisco.com/en/US/products/hw/video/p
s1870/tsd_products_support_series_home.html
Cisco Unity
http://www.cisco.com/en/US/products/sw/voicesw
/ps2237/tsd_products_support_series_home.html
Cisco Unity Connection
http://www.cisco.com/en/US/products/ps6509/tsd_
products_support_series_home.html
Cisco Unity Express
http://www.cisco.com/en/US/products/sw/voicesw
/ps5520/tsd_products_support_series_home.html
Cisco Unified Messaging Gateway
http://www.cisco.com/en/US/partner/products/ps8
605/tsd_products_support_series_home.html
Conferencing
Voice Mail and Unified
Messaging
Cisco Unified Communications System for IP Telephony for Small and Medium Business Release 7.0(1)
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Chapter 8
Resource Library
Component Resources
Table 8-5
Component Resources Documentation for IP Telephony for Enterprise and Midmarket (continued)
Category
Component
Documentation URL
Endpoints and Clients
Cisco Unified IP Phone 7900 Series
http://www.cisco.com/en/US/products/hw/phones/
ps379/tsd_products_support_series_home.html
Cisco IP Communicator
http://www.cisco.com/en/US/products/sw/voicesw
/ps5475/tsd_products_support_series_home.html
Cisco Unified Personal Communicator
http://www.cisco.com/en/US/products/ps6844/tsd_
products_support_series_home.html
Cisco Unified Video Advantage
http://www.cisco.com/en/US/products/sw/voicesw
/ps5662/tsd_products_support_series_home.html
Wireless and Mobility
Security
Network Management
Cisco Aironet 1200 Series Access Points http://www.cisco.com/en/US/products/hw/wireless
/ps430/tsd_products_support_series_home.html
Cisco Unified Mobility Advantage
http://www.cisco.com/en/US/products/ps7270/tsd_
products_support_series_home.html
Cisco Unified Mobile Communicator
http://www.cisco.com/en/US/products/ps7271/tsd_
products_support_series_home.html
Cisco ASA 5500 Series Adaptive
Security Appliances
http://www.cisco.com/en/US/products/ps6120/tsd_
products_support_series_home.html
Cisco Catalyst 6500 Series Firewall
Services Module (FWSM)
http://www.cisco.com/en/US/products/hw/module
s/ps2706/ps4452/tsd_products_support_model_ho
me.html
Cisco Catalyst 6500 Series Intrusion
Detection System (IDSM-2) Module
http://www.cisco.com/en/US/products/hw/module
s/ps2706/ps5058/tsd_products_support_model_ho
me.html
Cisco Intrusion Prevention System
Appliance IPS-4200
http://www.cisco.com/en/US/products/sw/secursw
/ps2113/tsd_products_support_series_home.html
Cisco NAC Appliance (Clean Access)
http://www.cisco.com/en/US/products/ps6128/tsd_
products_support_series_home.html
Management Center for Cisco Security
Agents
http://www.cisco.com/en/US/products/sw/secursw
/ps5057/products_installation_and_configuration_
guides_list.html
Cisco Security Agents
http://www.cisco.com/en/US/products/sw/secursw
/ps5057/tsd_products_support_series_home.html
Cisco Unified Operations Manager
http://www.cisco.com/en/US/products/ps6535/tsd_
products_support_series_home.html
Cisco Unified Service Monitor
http://www.cisco.com/en/US/products/ps6536/tsd_
products_support_series_home.html
Cisco netManager - Unified
Communications
http://www.cisco.com/en/US/products/ps7243/tsd_
products_support_series_home.html
Cisco Unified Service Statistics Manager http://www.cisco.com/en/US/products/ps7285/tsd_
products_support_series_home.html
Cisco Unified Communications System for IP Telephony for Small and Medium Business Release 7.0(1)
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Chapter 8
Resource Library
Component Resources
Table 8-5
Component Resources Documentation for IP Telephony for Enterprise and Midmarket (continued)
Category
Component
Documentation URL
Communications
Infrastructure
Cisco IOS Software Release 12.4 T
http://www.cisco.com/en/US/products/ps6441/tsd_
products_support_series_home.html
Cisco 1700 Series Modular Access Routers
http://www.cisco.com/en/US/products/hw/routers/
ps221/tsd_products_support_series_home.html
Cisco 2600 Series Routers
http://www.cisco.com/en/US/products/hw/routers/
ps259/tsd_products_support_series_home.html
Cisco 2800 Series Routers/Voice
Gateways
http://www.cisco.com/en/US/products/ps5854/tsd_
products_support_series_home.html
Cisco 3700 Series Voice
Gateways/Gatekeepers
http://www.cisco.com/en/US/products/hw/routers/
ps282/tsd_products_support_series_home.html
Cisco 3800 Series Routers/Voice
Gateways
http://www.cisco.com/en/US/products/ps5855/tsd_
products_support_series_home.html
Cisco 7200 Series Voice Gateways
http://www.cisco.com/en/US/products/hw/routers/
ps341/tsd_products_support_series_home.html
Cisco Integrated Services Router (ISR)
1861
http://www.cisco.com/en/US/products/ps5853/tsd_
products_support_series_home.html
Cisco Unified Border Element
http://www.cisco.com/en/US/products/sw/voicesw
/ps5640/tsd_products_support_series_home.html
Cisco Catalyst 3550 Series Access
Switches
http://www.cisco.com/en/US/products/hw/switche
s/ps646/tsd_products_support_series_home.html
Cisco Catalyst 3560 Series Access
Switches
http://www.cisco.com/en/US/products/hw/switche
s/ps5528/tsd_products_support_series_home.html
Cisco Catalyst 3750 Series Data Center
Switches
http://www.cisco.com/en/US/products/hw/switche
s/ps5023/tsd_products_support_series_home.html
Cisco Catalyst 4500 Series Access
Switches
http://www.cisco.com/en/US/products/hw/switche
s/ps4324/tsd_products_support_series_home.html
Cisco Catalyst 6500 Series Switches
http://www.cisco.com/en/US/products/hw/switche
s/ps708/tsd_products_support_series_home.html
Cisco Catalyst 6600 Series Voice
Gateways
http://www.cisco.com/en/US/products/hw/switche
s/ps700/tsd_products_support_eol_series_home.ht
ml
Cisco VG224/248 Analog Voice
Gateways
http://www.cisco.com/en/US/products/hw/gatecon
t/ps2250/tsd_products_support_series_home.html
Cisco ATA 186,188 (analog telephony
adaptor)
http://www.cisco.com/en/US/products/hw/gatecon
t/ps514/tsd_products_support_series_home.html
Component Resources Documentation for IP Telephony for Small and Medium Business
Table 8-6 provides links to the main page for documentation on various Cisco Unified Communications
components, from which you can navigate to individual documents. For documentation on specific tasks,
see Component Installation and Upgrade on the Implement tab. For documentation on all other Cisco
products, go to http://www.cisco.com/web/psa/products/index.html.
Cisco Unified Communications System for IP Telephony for Small and Medium Business Release 7.0(1)
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Chapter 8
Resource Library
Component Resources
Table 8-6
Component Resources Documentation for IP Telephony for Small and Medium Business
Category
Component
Documentation URL
Call Control
Cisco Unified Communications 500
Series for Small Business
http://www.cisco.com/en/US/products/ps7293/tsd_produ
cts_support_series_home.html
Cisco Unified Communications
Manager Express
http://www.cisco.com/en/US/products/sw/voicesw/ps46
25/tsd_products_support_series_home.html
Contact Center
Cisco Unified Contact Center Express
http://www.cisco.com/en/US/products/sw/custcosw/ps1
846/tsd_products_support_series_home.html
Conferencing
Cisco Unified MeetingPlace Express
http://www.cisco.com/en/US/products/ps6533/tsd_produ
cts_support_series_home.html
Cisco Unified Video Advantage
http://www.cisco.com/en/US/products/sw/voicesw/ps56
62/tsd_products_support_series_home.html
Cisco Unity Express
http://www.cisco.com/en/US/products/sw/voicesw/ps55
20/tsd_products_support_series_home.html
Voice Mail and
Unified Messaging
Endpoints and Clients Cisco Unified IP Phone 7900 Series
http://www.cisco.com/en/US/products/hw/phones/ps379
/tsd_products_support_series_home.html
Cisco Unified IP Phone 500 series
http://www.cisco.com/en/US/products/ps9730/tsd_produ
cts_support_series_home.html
Cisco IP Communicator
http://www.cisco.com/en/US/products/sw/voicesw/ps54
75/tsd_products_support_series_home.html
Cisco Unified CallConnector MS Windows Client
http://www.cisco.com/en/US/products/ps7274/tsd_produ
cts_support_series_home.html
Network Management Cisco netManager Unified
Communications
http://www.cisco.com/en/US/products/ps7243/tsd_produ
cts_support_series_home.html
Communications
Infrastructure
Cisco IOS Software Release12.4(20)T
http://www.cisco.com/en/US/products/ps6441/tsd_produ
cts_support_series_home.html
Cisco 3800 Integrated Services Router
http://www.cisco.com/en/US/products/ps5855/tsd_produ
cts_support_series_home.html
Cisco 2800 Integrated Services Router
http://www.cisco.com/en/US/products/ps5854/tsd_produ
cts_support_series_home.html
Cisco 870 Integrated Services Router
http://www.cisco.com/en/US/products/hw/routers/ps380
/tsd_products_support_series_home.html
Cisco 1861 Integrated Services Router
http://www.cisco.com/en/US/products/ps5853/tsd_produ
cts_support_series_home.html
Cisco Catalyst 500 series Switch
http://www.cisco.com/en/US/products/ps6545/tsd_produ
cts_support_series_home.html
Cisco Catalyst 3560 series Switch
http://www.cisco.com/en/US/products/hw/switches/ps55
28/prod_release_notes_list.html
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Chapter 8
Resource Library
Component Resources
Component Resources Documentation for Contact Center
Table 8-7 provides links to the main page for documentation on various Cisco Unified Communications
components, from which you can navigate to individual documents. For documentation on specific tasks,
see Component Installation and Configuration Guides on the Implement tab. For documentation on all
other Cisco products, go to http://www.cisco.com/web/psa/products/index.html.
Table 8-7
Component Resources Documentation for Contact Center
Category
Component
Call Control
Cisco Unified Communications Manager http://www.cisco.com/en/US/products/sw/voicesw
/ps556/tsd_products_support_series_home.html
Contact Center
Cisco Unified Intelligent Contact
Management Enterprise
http://www.cisco.com/en/US/products/sw/custcos
w/ps1001/tsd_products_support_series_home.html
Cisco Unified Contact Center Enterprise
http://www.cisco.com/en/US/products/sw/custcos
w/ps1844/tsd_products_support_series_home.html
Cisco Support Tools
http://www.cisco.com/en/US/products/ps5905/tsd_
products_support_series_home.html
Cisco Unified Expert Advisor
http://www.cisco.com/en/US/products/ps9675/tsd_
products_support_series_home.html
Cisco Unified IP IVR
http://www.cisco.com/en/US/products/sw/custcos
w/ps1846/tsd_products_support_series_home.html
Cisco Unified Customer Voice Portal
http://www.cisco.com/en/US/products/sw/custcos
w/ps1006/tsd_products_support_series_home.html
Computer Telephony Integration Object
Server (CTI OS) and Agent Desktop
http://www.cisco.com/en/US/products/sw/custcos
w/ps14/tsd_products_support_series_home.html
Cisco Agent Desktop (CAD) Server and
Agent Desktop
http://www.cisco.com/en/US/products/sw/custcos
w/ps427/tsd_products_support_series_home.html
Applications
Cisco Unified Presence
http://www.cisco.com/en/US/products/ps6837/tsd_
products_support_series_home.html
Conferencing
Cisco Unified Conferencing for
TelePresense
http://www.cisco.com/en/US/products/ps7266/tsd_
products_support_series_home.html
Cisco Unified Videoconferencing 3500
Series Products
http://www.cisco.com/en/US/products/hw/video/p
s1870/tsd_products_support_series_home.html
Voice Mail and Unified
Messaging
Cisco Unity Connection
http://www.cisco.com/en/US/products/ps6509/tsd_
products_support_series_home.html
End Points and Clients
Cisco IP Communicator
http://www.cisco.com/en/US/products/sw/voicesw
/ps5475/tsd_products_support_series_home.html
Cisco Unified Personal Communicator
http://www.cisco.com/en/US/products/ps6844/tsd_
products_support_series_home.html
Cisco Unified Video Advantage
http://www.cisco.com/en/US/products/sw/voicesw
/ps5662/tsd_products_support_series_home.html
Cisco Unified IP Phones
http://www.cisco.com/en/US/products/hw/phones/
ps379/tsd_products_support_series_home.html
Cisco Unified Operations Manager
http://www.cisco.com/en/US/products/ps6535/tsd_
products_support_series_home.html
Network Management
Documentation URLs
Cisco Unified Communications System for IP Telephony for Small and Medium Business Release 7.0(1)
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Chapter 8
Resource Library
Component Resources
Table 8-7
Component Resources Documentation for Contact Center (continued)
Category
Component
Documentation URLs
Security
Cisco Catalyst 6500 Series Switch
Firewall Services Module (FWSM)
http://www.cisco.com/en/US/products/hw/module
s/ps2706/ps4452/tsd_products_support_model_ho
me.html
Cisco Adaptive Security Appliance
(ASA) 5540 Services
http://www.cisco.com/en/US/products/ps6120/tsd_
products_support_series_home.html
CiscoWorks Management Center for
Cisco Security Agents
http://www.cisco.com/en/US/products/sw/cscowor
k/ps5212/tsd_products_support_eol_series_home.
html
Cisco Security Agent for Unified
Communications Manager
http://www.cisco.com/en/US/products/sw/voicesw
/ps556/tsd_products_support_series_home.html
Cisco Security Agent for Unified IP IVR http://www.cisco.com/en/US/products/sw/custcos
w/ps1846/tsd_products_support_series_home.html
Communications
Infrastructure
Cisco Security Agent for Unified
Intelligent Contact Management
Enterprise
http://www.cisco.com/en/US/products/sw/custcos
w/ps1001/tsd_products_support_series_home.html
Cisco Security Agent for Unified
Customer Voice Portal
http://www.cisco.com/en/US/products/sw/custcos
w/ps1006/tsd_products_support_series_home.html
Cisco IOS Software Release 12.4 T
http://www.cisco.com/en/US/products/ps6441/tsd_
products_support_series_home.html
Cisco 3825, 3845 (Unified CVP VXML, http://www.cisco.com/en/US/products/ps5855/tsd_
voice/data, H.323, SIP, and MGCP
products_support_series_home.html
gateways)
Cisco AS5400XM (Unified CVP VXML http://www.cisco.com/en/US/products/hw/univgat
voice, H.323, and PSTN gateways)
e/ps505/tsd_products_support_series_home.html
RSVP Agent (on 38xx platforms)
http://www.cisco.com/en/US/products/hw/routers/
ps282/tsd_products_support_series_home.html
Cisco 7206VXR (core/WAN router)
http://www.cisco.com/en/US/products/hw/routers/
ps341/tsd_products_support_series_home.html
Cisco 881 router
http://www.cisco.com/en/US/products/hw/routers/
ps380/tsd_products_support_series_home.html
Cisco Catalyst 3750 (access switch)
http://www.cisco.com/en/US/products/hw/switche
s/ps5023/tsd_products_support_series_home.html
Cisco Catalyst 6506, 6509 (core switch,
Supervisor 2)
http://www.cisco.com/en/US/products/hw/switche
s/ps708/tsd_products_support_series_home.html
Cisco Catalyst 6506, 6509 (MSFC,
Supervisor 2)
Wireless
Cisco CSS 11501 Content Services
Switch
http://www.cisco.com/en/US/products/hw/contnet
w/ps792/tsd_products_support_series_home.html
Cisco Communication Media Module
(CMM)
http://www.cisco.com/en/US/products/hw/switche
s/ps708/tsd_products_support_series_home.html
Cisco Aironet Access Point 1240AG
http://www.cisco.com/en/US/products/ps6521/tsd_
products_support_series_home.html
Cisco Unified Communications System for IP Telephony for Small and Medium Business Release 7.0(1)
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Chapter 8
Resource Library
Component Resources
Configuration Command Files
•
Configuration Command Files for IP Telephony for Enterprise and Midmarket
•
Configuration Command Files for IP Telephony for Small and Medium Business
•
Configuration Command Files for Contact Center
Configuration Command Files for IP Telephony for Enterprise and Midmarket
Table 8-8
Configuration Command Files for IP Telephony for Enterprise and Midmarket
Description
Filename
Zip file includes Cisco device configurations listed below:
IPT_ENT_UC701_reference_configs.zip (right-click to
download zip) includes the files below.
Note
Some parameters, such as passwords, have been removed
from the configuration files for security reasons.
Note
If you click the link rather than right-click, the zip
file may open in the secondary window but also
replace the contents of this window. Use your
Back button to return to this window.
Cisco Unified Communications Manager Express on a Cisco 3845
(ALT-CME-3845-3)
ATL_3845.txt
Cisco Unified Communications Manager Express on a Cisco 2651
(YYZ-CME-3745-1)
YYZ_Config.txt
Cisco Unified Communications Manager Express on a Cisco 3725
with SIP and SCCP configured (Covington-3725-CME)
Covington-SIP-SCCP.txt
Cisco Unified Communications Manager Express on a Cisco 2801
with SIP configured (Ely-2801-CME)
ELY-PureSIP.txt
Cisco Unified Communications Manager Express on a Cisco 2801
with SCCP configured (Robins-2801-GW)
Robins-PureSCCP.txt
Cisco Unity Express on a Cisco 3745 (YYZ-CUE-3745)
ABI-SRST3-CUE
Cisco 3745 primary gatekeeper (SJC-RFD-GK-1)
Gatekeeper_Primary_Config.txt
Cisco 3745 alternate gatekeeper (SJC-RFD-GK-2)
Gatekeeper_Alternate_Config.txt
IP-IP gateway configured for Cisco Unified Communications
Manager to IP-IP gateway SIP trunks (ATL-IPIPGW)
ATL-IPIPGW.txt
Inter-cluster calls from Cisco Unified Communications Manager
Express to Cisco Communications Manager via IP-IP gateway
(Robins-IPIP-GW)
Robins-IPIPGW-config.txt
Cisco 3745 SIP gateway (DFW-3745GW)
SJC-RFD-GK1 and SJC-RFD-GK2
Cisco Aironet WLAN Controller
wlan-controller.txt
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Chapter 8
Resource Library
Component Resources
Configuration Command Files for IP Telephony for Small and Medium Business
Table 8-9
Configuration Command Files for Small Business
Description
Filename
Zip file includes Cisco device configurations listed below:
IPT_SMB_UC701_reference_configs.zip (50 KB)
includes the files below.
Some parameters, such as passwords, have been removed
from the configuration files for security reason.
Note
Note
If you click the link rather than right-click, the zip
file may open in the secondary window but also
replace the contents of this window. Use your Back
button to return to this window.
Cisco Unified Communications 500 Series
(Convington-Freddo-UC500)
uc500-Covington-Freddo.txt
Cisco Unified Communications 500 Series (Robins-Freddo
-UC500)
isr1861-Robins-Freddo.txt
Table 8-10
Configuration Command Files for Medium Business
Definition
Filename
Zip file includes Cisco device configurations listed below:
IPT_SMB_UC701_reference_configs.zip (50 KB)
includes the files below.
Some parameters, such as passwords, have been removed
from the configuration files for security reasons.
Note
Note
If you click the link rather than right-click, the zip
file may open in the secondary window but also
replace the contents of this window. Use your
Back button to return to this window.
Cisco Unified Communications Manager Express on a Cisco ELY-PureSIP.txt
2801 Series Cisco Integrated Router (Ely-2801-CME)
Cisco Unified Communications Manager Express on a Cisco Otis-2825-CME.txt
3825 Series Cisco Integrated Router (Otis-2825-CME)
Configuration Command Files for Contact Center
Table 8-11
Configuration Command Files for Contact Center
Description
Filename
Test Bed 1 Call Flows: Cisco Unified Communications
Manager Post-Routed Call Flow Components
CC_UC701_reference_configs_CCM.zip (right-click to
download zip) includes the files below.
Note
If you click the link rather than right-click, the zip
file may open in the secondary window but also
replace the contents of this window. Use your Back
button to return to this window.
Site1 Cisco 3750 Switch1
cs1-3750-sw1.txt
Site1 Cisco 3845 Conference/Transcoder Bridge1
cs1-3845-ct1.txt
Site1 Cisco 6509 Switch1
cs1-6509-sw1.txt
Site1 Cisco 7206VXR Router
cs1-7206.txt
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Chapter 8
Resource Library
Component Resources
Table 8-11
Configuration Command Files for Contact Center (continued)
Description
Filename
Site1 Cisco CMM Gateway1
cs1-cmm-gw1.txt
Site1 Cisco CMM Gateway2
cs1-cmm-gw2.txt
Site2 Cisco 3750 Switch1
cs2-3750-sw1.txt
Site2 Cisco 7206VXR Router
cs2-7206.txt
Site2 Cisco 3845 Conference/Transcoder Bridge2
cs2-3845-ct1.txt
Site3 Cisco 3750 Switch1
cs3-3750-sw1.txt
Site3 Cisco 7206VXR Router
cs3-7206.txt
Site3 Cisco 3845 Conference/Transcoder Bridge3
cs3-3845-ct1.txt
Site4 Cisco 3750 Switch1
cs4-3750-sw1.txt
Site4 Cisco 3745 Gatekeeper3
cs4-3745-gk3.txt
Site4 Cisco AS5400HPX Gateway1
cs4-5400-gw1.txt
Site4 Cisco AS5400HPX Gateway2
cs4-5400-gw2.txt
Site4 Cisco AS5400HPX Gateway3
cs4-5400-gw3.txt
Site4 Cisco 7206VXR Router
cs4-7206.txt
Site4 Cisco 6509 Switch1
cs4-6509-sw1.txt
Site5 Cisco 3750 Switch1
cs5-3750-sw1.txt
Site5 Cisco 7206VXR Router
cs5-7206.txt
Site5 Cisco CMM Gateway1
cs5-cmm-gw1.txt
Site5 Cisco 3845 Conference/Transcoder Bridge5
cs5-3845-ct1.txt
Site5 Cisco 6506 Switch1
cs5-6506-sw1.txt
Site6 Cisco 3750 Switch1
cs6-3750-sw1.txt
Site6 Cisco 3745 Gateway1
cs6-3745-gw1.txt
Site6 Cisco 3745 Gateway2
cs6-3745-gw2.txt
Site6 Cisco 7206VXR Router
cs6-7206.txt
Site6 Cisco 3845 Conference/Transcoder Bridge6
cs6-3845-ct1.txt
Site8 Cisco 3750 Switch1
cs8-3750-sw2.txt
Site8 Cisco 3825 Gatekeeper1
cs8-3825-gk1.txt
Site8 Cisco 3825 Gateway1
cs8-3825-gw1.txt
Site8 Cisco 3825 Gateway2
cs8-3825-gw2.txt
Site8 Cisco 3825 Gateway3
cs8-3825-gw3.txt
Site8 Cisco 3845 Conference/Transcoder Bridge1
cs8-3845-ct1.txt
Site8 Cisco 7206VXR Router
cs8-7206.txt
Cisco Unified Communications System for IP Telephony for Small and Medium Business Release 7.0(1)
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Chapter 8
Resource Library
Component Resources
Table 8-11
Configuration Command Files for Contact Center (continued)
Description
Filename
Test Bed 2 Call Flows: Parent and Child Call Flows
CC_UC701_reference_configs_PC.zip (right-click to
download zip) includes the files below.
Note
If you click the link rather than right-click, the zip
file may open in the secondary window but also
replace the contents of this window. Use your Back
button to return to this window.
Site1 Cisco 3750 Switch1
pcs1-sw1.txt
Site1 Cisco 3845 Gateway1
pcs1-3845-gw1.txt
Site1 Cisco 6509 Switch
pcs1-6509-sw1.txt
Site1 Cisco 7206VXR Router
pcs1-7206.txt
Site4 Cisco 3750 Switch1
pcs4-sw1.txt
Site4 Cisco 3745 Gatekeeper1
pcs4-3745-gk1.txt
Site4 Cisco 3745 Gatekeeper2
pcs4-3745-gk2.txt
Site4 Cisco 3845 Gateway1
pcs4-3845-gw1.txt
Site4 Cisco 7206VXR Router
pcs4-7206.txt
Site4 Cisco 6509 Switch
pcs4-6509-sw1.txt
Site5 Cisco 3750 Switch1
pcs5-3750- sw1.txt
Site5 Cisco 6506 Switch
pcs5-6506-sw1.txt
Site5 Cisco 7206VXR Router
pcs5-7206.txt
Site8 Cisco 3750 Switch1
pcs8-3750-sw1.txt
Site8 Cisco 3750 Switch2
pcs8-3750-sw2.txt
Site8 Cisco 3825 Gatekeeper1
pcs8-3825-gk1.txt
Site8 Cisco 3825 Gateway1
pcs8-3825-gw1.txt
Site8 Cisco 3825 Gateway2
pcs8-3825-gw2.txt
Site8 Cisco 3825 Gateway3
pcs8-3825-gw3.txt
Site8 Cisco 7206VXR Router
pcs8-7206.txt
Site9 Cisco 3845 Gatekeeper1
pcs9-3845-gk1.txt
Site9 Cisco 7206VXR Router
pcs9-7206.txt
Test Bed 3 Call Flows: Cisco Unified Customer Voice Portal CC_UC701_reference_configs_CVP.zip (right-click to
Post-Routed Call Flow Components
download zip) includes the files below.
Note
If you click the link rather than right-click, the zip
file may open in the secondary window but also
replace the contents of this window. Use your Back
button to return to this window.
Site1 Cisco 3745 Gatekeeper1
ps1-3745-gk1.txt
Site1 Cisco 3745 Gatekeeper2
ps1-3745-gk2.txt
Site1 Cisco 6509 Switch1
ps1-6509-sw1.txt
Site1 Cisco 7206VXR Router
ps1-7206.txt
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Resource Library
System Demo
Table 8-11
Configuration Command Files for Contact Center (continued)
Description
Filename
Site1 Cisco Content Services Switch1
ps1-css1.txt
Site1 Cisco Firewall Service Module1
ps1-fwsm1.txt
Site3 Cisco AS5400HPX Gateway2
ps3-5400-gw2.txt
Site3 Cisco AS5400HPX Gateway3
ps3-5400-gw3.txt
Site3 Cisco 6506 Router
ps3-6506-rtr.txt
Site3 Cisco 6506 Switch1
ps3-6506-sw1.txt
Site5 Cisco 6509 Router
ps5-6509-rtr.txt
Site5 Cisco Content Services Switch2
ps5-css2.txt
Site6 Cisco AS5400HPX Gateway2
ps6-5400-gw2.txt
Site6 Cisco AS5400HPX Gateway3
ps6-5400-gw3.txt
Site6 Cisco AS5400HPX Gateway4
ps6-5400-gw4.txt
Site6 Cisco AS5400HPX Gateway5
ps6-5400-gw5.txt
Site6 Cisco PSTN/VXML Gateway2
ps6-pstn-vxml-gw2.txt
Site6 Cisco 3845 Cisco Unified Border Element1
ps6-3845-cube1.txt
Site8 Cisco PSTN Gateway1 (with Unified Presence)
ps8-pstn-gw1-cup.txt
Site8 Cisco 3845 SIP VXML Gateway1 (with Unified
Presence)
ps8-3845-gw1-vxml-cup.txt
System Demo
The Cisco Unified Communications system demonstration document is for Cisco sales teams and
describes the various methods available to demonstrate the Cisco Unified Communications System.
Cisco Unified Communications System Demo [INTERNAL]
System Compatibility Tool
The Cisco Unified Communications Compatibility Tool provides tables that identify the compatible
software release versions for each product element in each Cisco Unified Communications release.
Ordering Guides
Ordering guides for most Cisco Unified Communications products are available for Cisco partners,
Cisco sales staff, and Cisco service providers.
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Chapter 8
Resource Library
End-of-Sale and End-of-Life Products
End-of-Sale and End-of-Life Products
The end-of-sale (EOS) date is the last date to order the product through Cisco point-of-sale mechanisms.
The product is no longer for sale. There is also an end-of-life (EOL) process that guides the final business
operations associated with the product life cycle.
The EOL process consists of a series of technical and business milestones and activities that, once
completed, make a product obsolete. Once obsolete, the product is not sold, manufactured, improved,
repaired, maintained, or supported.
For information about recommended replacements, see the comprehensive list of announcements at the
following URL:
http://www.cisco.com/en/US/products/prod_end_of_life.html
For information on specific products, choose a product from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/index.html
Then click on the End-of-Life and End-of-Sale Notices link in the Product Literature box.
For an overview of the Products and Services EOL policy, see the information at the following URL:
http://www.cisco.com/en/US/products/products_end-of-life_policy.html
Cisco Unified Workspace Licensing
Cisco Unified Workspace Licensing is an easy, affordable program for procurement of a broad range of
Cisco Unified Communications applications and services. Unified Workspace Licensing facilitates
consistent deployment of multiple applications to all users in their workspaces and helps organizations
maximize the potential of unified communications.
This program streamlines pricing, licensing, and deployment of Cisco Unified Communications
solutions and enables organizations to implement a media-rich unified communications experience at a
cost-effective user basis.
Documentation Wiki
The Cisco documentation wiki (DocWiki) contains information on a number of Cisco product-related
topics. Among these is a category for Cisco Unified Communications Systems, which currently includes
topics for:
•
Unified Communications System Design: This topic includes information and tutorials on design
tools such as the Cisco Unified Communications Sizing Tool, which can be used to design and model
solutions for existing and prospective customers.
•
Unified Communications System Implementation: This topic includes information on installing and
configuring system components, and provides detailed configuration examples based on tested
deployment models.
•
Unified Communications System Operations: This topic includes information on the tasks you need
to perform to maintain and optimize your system and keep it operating as trouble-free as possible.
These tasks are broken down into two areas: one-time and infrequent tasks, and regular and
scheduled tasks.
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Resource Library
Documentation Wiki
•
Unified Communications System Troubleshooting: This topic includes information that will assist
you with isolating and resolving problems you may have with Unified Communications system
components. This topic offers sections for system troubleshooting methodology and commonly
encountered problems.
For additional Cisco Unified Communications topics posted on the Cisco documentation wiki, see
http://docwiki.cisco.com/wiki/Cisco_Unified_Communications.
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Chapter 8
Documentation Wiki
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Resource Library
C H A P T E R
9
Training Library
Using the Training Library
This tab includes training resources to help you learn more about Cisco Unified Communications. The
training resources are organized by audience:
•
General Training contains links to courses and videos on demand (VoDs) for a general audience.
•
Training Available to Partners contains resources for Cisco authorized partners and resellers.
•
Training Available to Cisco Employees contains resources available for internal use only.
These categories list both online and instructor-led courses, downloadable VoDs, and links to online
events and webcasts.
Play the short Cisco Unified Communications Simulation Challenge to see if you can become a
champion migrator.
General Training
These Cisco training websites provide training on all Cisco products and technologies and are available
to a general audience.
•
The Cisco Learning Network
•
Global Learning Partner Locator
•
Online events and webcasts
•
Cisco Press self-study resources
Training Available to Partners
Cisco offers a variety of training resources to partners. This topic describes some courses that are
specific to Cisco Unified Communications System Release 7.x.
Several Cisco Unified Communications training VoDs are available on the Cisco Unified
Communications System 7.x launch page. Click the Tools & Training tab on the launch page for more
information on partner training.
Cisco Lifecycle Services Advanced Unified Communications provides a high-level overview of the
Cisco Lifecycle approach, including the PPDIOO model.
For training information on all Cisco products and technologies, see the following sites.
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Chapter 9
Training Library
Using the Training Library
Note
To access these sites, you must be registered as an employee of a Cisco Channel Partner company.
•
Partner Education Connection
•
Global Learning Partner Locator
Partner Education Connection Courses
Partner Education Connection (PEC) courses are the primary learning source for Cisco Channel
Partners. PEC provides training on products, tools, and solutions.
Use the following e-learning modules for information on the Cisco Unified Communications system:
•
QuickStart
These web-based modules prepare partners to sell Cisco Unified Communications System solutions.
These course cover selling strategies, pricing, and customer testimonials.
•
Experience Cisco Collaboration Roadshow
The following VODs and web-based training modules focus on Cisco’s Collaboration portfolio:
– Unified Communications 7.0 Overview
– Application/Migration Selling Strategies
– Cisco Unified Workspace Licensing
– Mobility & Cisco Unified Applications Environment
– Unified Communications Clients and Presence
– Provisioning and Network Management
– Cisco Unified Communications Manager and End Points
– Cisco WebEx, Unified Communications, and WebEx Connect Integration
– MeetingPlace, Unified Messaging & Advance Unified Communications Specialization Updates
•
Partner Beta Training
This VoD provides information on what is new in the Cisco Unified Communications System
Release 7.0. It covers call control, messaging, collaboration, management, contact center (both
Express and Enterprise), and provides information on security products.
•
Cisco Unified Communications Architecture and Design
These web-based modules address identifying the features of the Cisco Unified Communications
system and teaching the Cisco methodology for implementing Voice over Data networks.
Cisco Learning Partner Courses
Training from Cisco Learning Partners provides a comprehensive set of training resources, from
instructor-led courses to remote access labs and e-learning solutions. These companies are the only
organizations to employ Certified Cisco Systems Instructors and deliver Cisco authorized and approved
content, including product-specific training, technology training, and certification-preparation courses.
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Using the Training Library
Cisco Unified Communications Courses
This section contains descriptions of Cisco Unified Communications courses for account managers,
systems engineers, and other sales personnel.
ASPIRE Cisco Unified Communications Workshops
•
Cisco Unified Communications ASPIRE! Workshop Opening Presentation
This presentation kicks off the Cisco Unified Communications ASPIRE!™ Workshops. It focuses
on changes in the Unified Communications market and what we need to do to enhance our success
at selling converged infrastructures and applications. Click the course name above to open the
presentation.
•
Cisco Unified Communications ASPIRE! Workshop
This workshop is designed to empower sales teams who want to understand how to more effectively
create demand for the business value of Cisco Unified Communications with an executive-level
audience outside the IT organization.
For more information on APSIRE workshops, go to:
http://www.aspiregroup.com/knowledge_center.html
ANI Cisco Unified Communications Courses
•
Cisco Unified Communications Deep Dive Application Selling
The challenge for the Cisco and partner account teams is to understand the relationship between
technology solutions, business processes, and keys to customer business success. The Cisco Unified
Communications portfolio provides structure and intelligence to business communications, enabling
organizations to streamline and integrate their communications more closely with business
processes, making them more competitive in their market. Cisco Unified Communications Deep
Dive Application Selling teaches the account manager how to become the critical link between
customer issues and Cisco solutions by recognizing the critical success factors of customer
stakeholders and relating the Cisco Unified Communications solutions to the achievement of these
factors. Click the course name above for a full course description and information on how to register.
Training Available to Cisco Employees
Cisco offers a variety of training resources to employees. These Cisco Unified Communications system
launch page and training websites provide training on all Cisco products and technologies:
•
Partner Education Connection
•
Global Learning Partner Locator
•
QuickStart (click Unified Communications)
The Cisco Unified Communications System Release 7.x quickstart includes a summary of new
features in most Unified Communications products, new specialization programs, and updates to
Cisco Unified Workspace Licensing.
•
Cisco Collaboration Launch
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Using the Training Library
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Training Library
INDEX
troubleshooting tools and information
A
5-14
Cisco Unified MeetingPlace Express
about
Index
troubleshooting tools and information
1-4
5-13
Cisco Unified Operations Manager
troubleshooting tools and information
5-14
Cisco Unified Video Advantage
C
troubleshooting tools and information
call flow example
5-12
5-14
Cisco Unity Express
Cisco Aironet 1200 Access Point
troubleshooting tools and information
troubleshooting tools and information
5-14
components
Cisco Catalyst 3560 Access Switch
troubleshooting tools and information
configuration
5-15
IP telephony
Cisco Catalyst 3750 Access Switch
troubleshooting tools and information
upgrading
5-15
5-14
5-4, 5-7
5-4, 5-7
5-3, 5-6
configuration files
8-17
Cisco Catalyst 4506 Access Switch
troubleshooting tools and information
5-15
D
Cisco IP Communicator
troubleshooting tools and information
5-14
Cisco netManager - Unified Communications
Cisco Sales Demo
diagrams
6-4
8-21
Visio
8-4, 8-5, 8-6, 8-7
downloadable Visio diagrams
8-5, 8-6, 8-7
Cisco Unified Communications 500 Series for Small
Business
troubleshooting tools and information
5-15
E
Cisco Unified Communications Essential Operate
Service 6-2
employee training
Cisco Unified Communications Manager Express
end-of-life
8-22
end-of-sale
8-22
troubleshooting tools and information
5-13
Cisco Unified Communications Remote Management
Service 6-2
Cisco Unified Communications system
release strategy
2-8
I
Index
Cisco Unified Contact Center Express
troubleshooting tools and information
Cisco Unified IP phone
9-3
using
5-13
1-4
IP telephony
components
5-4, 5-7
Cisco Unified Communications System for IP Telephony for Small and Medium Business Release 7.0(1)
IN-1
Index
L
R
links
release strategy
login required
for Cisco Unified Communications system
1-5
restricted access
maintenance release
1-5
login required
major release
2-8
links
minor release
2-8
1-5
2-8
resources
network topology
M
8-4
restricted access
maintenance release
2-8
maintenance support
6-2
major release
links
2-8
Microsoft Visio
minor release
S
8-9
small and medium-sized business
2-8
monitoring the system
monitoring tools
1-5
network management
6-2
6-4
SMB
6-4
See small and medium-sized business
software versions
N
compatibility
network management
6-1
Solution Expert
Cisco netManager - Unified Communications
Cisco Unified Operations Manager
network monitoring tools
6-4
Network Time Protocol (NTP)
network topology diagram
network topology resources
6-4
6-4
5-12
5-2
synchronizing server date and time
system, monitoring
6-2
system management, service options
5-16
5-12, 5-16
system management, tasks
system test results
6-1
7-5
8-4
T
O
testing, user acceptance
ordering guides
8-21
test results, system
5-17
7-5
tips
on using Visio drawings
P
tools, Solution Expert
partner training
9-1
5-2
training
Cisco employees
partners
Q
9-3
9-1
troubleshooting
Quote Builder Tool
5-2
methodology
5-9
Cisco Unified Communications System for IP Telephony for Small and Medium Business Release 7.0(1)
IN-2
5-16
8-9
6-2
2-8
Index
network topology diagrams
questions to ask users
5-16
5-10
U
user acceptance test
5-17
using
Index
1-4
Visio drawings
8-9
V
Visio
8-9
Visio diagrams
8-4, 8-5, 8-6, 8-7
Cisco Unified Communications System for IP Telephony for Small and Medium Business Release 7.0(1)
IN-3
Index
Cisco Unified Communications System for IP Telephony for Small and Medium Business Release 7.0(1)
IN-4