Click to Call ‫ﺩﻟﻴﻞ ﻣﺴﺘﺨﺪﻡ‬
٨٫٠ ‫ﺍﻹﺻﺪﺍﺭ‬
٢٠١٠ ،‫ ﺃﺑﺮﻳﻞ‬١٥
‫ﺍﻟﻤﻘﺮ ﺍﻟﺮﺋﻴﺴﻲ ﻓﻲ ﺍﻷﻣﺮﻳﻜﺘﻴﻦ‬
Cisco Systems, Inc.
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San Jose, CA 95134-1706
USA
http://www.cisco.com
408 526-4000 :‫ﺍﻟﻬﺎﺗﻒ‬
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408 527-0883 :‫ﺍﻟﻔﺎﻛﺲ‬
Text Part Number: OL-21475-01
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Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.
Click to Call ‫ﺩﻟﻴﻞ ﺍﻟﻤﺴﺘﺨﺪﻡ ﻟـ‬
© 2008-2010 Cisco Systems, Inc. All rights reserved.
‫ﺍ ﻟﻤﺤﺘﻮ ﻳﺎ ﺕ‬
‫ﻓﺼﻞ ‪١‬‬
‫ﺍﻟﺘﺤﻀﻴﺮ ﻻﺳﺘﺨﺪﺍﻡ ‪Click to Call‬‬
‫‪١-١‬‬
‫ﺍﻟﻤﺘﻄﻠﺒﺎﺕ ﺍﻷﺳﺎﺳﻴﺔ ﻻﺳﺘﺨﺪﺍﻡ ‪Click to Call‬‬
‫ﺗﺜﺒﻴﺖ ‪Click to Call‬‬
‫‪١-١‬‬
‫‪٢-١‬‬
‫ﺗﻜﻮﻳﻦ ﺗﻔﻀﻴﻼﺕ ‪Click to Call‬‬
‫ﺍﻟﻮﺻﻮﻝ ﺇﻟﻰ ‪Click to Call‬‬
‫‪٣-١‬‬
‫‪٤-١‬‬
‫ﺍﺧﺘﻴﺎﺭ ﺍﻟﻬﺎﺗﻒ ﻻﺳﺘﺨﺪﺍﻣﻪ ﻣﻊ ‪٤-١ Click to Call‬‬
‫ﺍﻟﺘﺒﺪﻳﻞ ﺇﻟﻰ ﻫﺎﺗﻒ ﺁﺧﺮ ﻗﺒﻞ ﺇﺟﺮﺍء ﻣﻜﺎﻟﻤﺔ‬
‫ﺇﻋﺪﺍﺩ ﻗﻮﺍﻋﺪ ﺍﻟﻄﻠﺐ ﻹﺟﺮﺍء ﻣﻜﺎﻟﻤﺎﺕ ﺩﻭﻟﻴﺔ‬
‫‪٦-١‬‬
‫‪٦-١‬‬
‫ﻛﻴﻔﻴﺔ ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻟﺘﻄﺒﻴﻖ ‪ Click to Call‬ﻳﺪﻭﻳًﺎ‬
‫ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻓﻲ ‪ Microsoft Word‬ﺃﻭ ‪ Excel‬ﺃﻭ‬
‫‪ Powerpoint‬ﻟـ ‪٨-١ Microsoft Office 2007‬‬
‫ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻓﻲ ﺗﻄﺒﻴﻖ ‪Microsoft Outlook 2007‬‬
‫ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻓﻲ ‪٩-١ Mozilla Firefox‬‬
‫‪٧-١‬‬
‫ﻓﺼﻞ ‪٢‬‬
‫ﺇﺟﺮﺍء ﺍﻟﻤﻜﺎﻟﻤﺎﺕ ﺑﺎﺳﺘﺨﺪﺍﻡ ‪Click to Call‬‬
‫ﻃﻠﺐ ﺭﻗﻢ ﻫﺎﺗﻒ ﻓﻲ ﺗﻄﺒﻴﻖ‬
‫‪٢-٢‬‬
‫ﺍﻻﺗﺼﺎﻝ ﺑﻤﺴﺘﻠﻢ ﺍﻟﺒﺮﻳﺪ ﺍﻹﻟﻜﺘﺮﻭﻧﻲ‬
‫‪٣-٢‬‬
‫‪٤-٢‬‬
‫ﻃﻠﺐ ﺭﻗﻢ ﻓﻲ ﻗﺎﺋﻤﺔ ﺳﺠﻞ ﺍﻟﻤﻜﺎﻟﻤﺎﺕ‬
‫ﺇﻧﻬﺎء ﺍﻟﻤﻜﺎﻟﻤﺔ‬
‫‪١-٢‬‬
‫‪١-٢‬‬
‫ﺍﻻﺗﺼﺎﻝ ﺑﺠﻬﺔ ﺍﺗﺼﺎﻝ ﻓﻲ ﺗﻄﺒﻴﻖ‬
‫ﻃﻠﺐ ﺭﻗﻢ ﺑﺎﻟﺤﺎﻓﻈﺔ‬
‫‪٨-١‬‬
‫‪٥-٢‬‬
‫‪٦-٢‬‬
‫‪User Guide for Click to Call‬‬
‫‪iii‬‬
‫ﺍﻟﻤﺤﺘﻮﻳﺎﺕ‬
‫ﻓﺼﻞ ‪٣‬‬
‫ﺍﺳﺘﻜﺸﺎﻑ ﺃﺧﻄﺎء ‪ Click to Call‬ﻭﺇﺻﻼﺣﻬﺎ‬
‫ﺍﻷﺳﺌﻠﺔ ﺍﻟﻤﺘﺪﺍﻭﻟﺔ‬
‫ﺭﺳﺎﺋﻞ ﺍﻟﺨﻄﺄ‬
‫‪User Guide for Click to Call‬‬
‫‪iv‬‬
‫‪٧-٣‬‬
‫‪١٠-٣‬‬
‫‪٧-٣‬‬
‫‪١‬‬
‫ﻓﺼﻞ‬
‫ﺍﻟﺘﺤﻀﻴﺮ ﻻﺳﺘﺨﺪﺍﻡ ‪Click to Call‬‬
‫• ﺍﻟﻤﺘﻄﻠﺒﺎﺕ ﺍﻷﺳﺎﺳﻴﺔ ﻻﺳﺘﺨﺪﺍﻡ ‪ ،Click to Call‬ﺻﻔﺤﺔ ‪١-١‬‬
‫• ﺗﺜﺒﻴﺖ ‪ ،Click to Call‬ﺻﻔﺤﺔ ‪٢-١‬‬
‫• ﺗﻜﻮﻳﻦ ﺗﻔﻀﻴﻼﺕ ‪ ،Click to Call‬ﺻﻔﺤﺔ ‪٣-١‬‬
‫• ﺍﻟﻮﺻﻮﻝ ﺇﻟﻰ ‪ ،Click to Call‬ﺻﻔﺤﺔ ‪٤-١‬‬
‫• ﺍﺧﺘﻴﺎﺭ ﺍﻟﻬﺎﺗﻒ ﻻﺳﺘﺨﺪﺍﻣﻪ ﻣﻊ ‪ ،Click to Call‬ﺻﻔﺤﺔ ‪٤-١‬‬
‫• ﺍﻟﺘﺒﺪﻳﻞ ﺇﻟﻰ ﻫﺎﺗﻒ ﺁﺧﺮ ﻗﺒﻞ ﺇﺟﺮﺍء ﻣﻜﺎﻟﻤﺔ‪ ،‬ﺻﻔﺤﺔ ‪٦-١‬‬
‫• ﺇﻋﺪﺍﺩ ﻗﻮﺍﻋﺪ ﺍﻟﻄﻠﺐ ﻹﺟﺮﺍء ﻣﻜﺎﻟﻤﺎﺕ ﺩﻭﻟﻴﺔ‪ ،‬ﺻﻔﺤﺔ ‪٦-١‬‬
‫• ﻛﻴﻔﻴﺔ ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻟﺘﻄﺒﻴﻖ ‪ Click to Call‬ﻳﺪﻭﻳًﺎ‪ ،‬ﺻﻔﺤﺔ ‪٧-١‬‬
‫ﺍﻟﻤﺘﻄﻠﺒﺎﺕ ﺍﻷﺳﺎﺳﻴﺔ ﻻﺳﺘﺨﺪﺍﻡ ‪Click to Call‬‬
‫ﻳﻌﻤﻞ ‪ Click to Call‬ﻣﻊ ﺍﻟﺘﻄﺒﻴﻘﺎﺕ ﺍﻟﺘﺎﻟﻴﺔ‪ ،‬ﻭﺍﻟﺘﻲ ﻳﻤﻜﻨﻚ ﺍﻟﻮﺻﻮﻝ ﺇﻟﻴﻬﺎ ﺑﺸﻜﻞ ﻣﺒﺎﺷﺮ ﻣﻦ ﺍﻟﻜﻤﺒﻴﻮﺗﺮ ﺍﻟﺬﻱ‬
‫ﻳﺴﺘﻨﺪ ﺇﻟﻰ ﻧﻈﺎﻡ ﺍﻟﺘﺸﻐﻴﻞ ‪ Windows‬ﺃﻭ ﺑﺎﺳﺘﺨﺪﺍﻡ ‪:Citrix XenApp‬‬
‫• ﺍﻟﻤﺴﺘﻌﺮﺿﺎﺕ—‪ Internet Explorer‬ﻭ‪Mozilla Firefox‬‬
‫• ﺗﻄﺒﻴﻘﺎﺕ ‪ Microsoft Word—Microsoft‬ﻭ‪ Excel‬ﻭ‪ PowerPoint‬ﻭ‪ Outlook‬ﻭ‬
‫‪SharePoint‬‬
‫ﻋﻠﻰ ﺍﻟﺮﻏﻢ ﻣﻦ ﺫﻟﻚ‪ ،‬ﻹﺿﺎﻓﺔ ﻭﻇﺎﺋﻒ ‪ Click to Call‬ﻷﺣﺪ ﺍﻟﺘﻄﺒﻴﻘﺎﺕ‪:‬‬
‫ﺇﺻﺪﺍﺭﺍ ﻳﺪﻋﻤﻪ ‪ .Click to Call‬ﺗﺤﻘﻖ ﻣﻦ ﺍﻹﺻﺪﺍﺭﺍﺕ ﺍﻟﻤﺪﻋﻮﻣﺔ ﻣﻊ‬
‫• ﻳﺠﺐ ﺃﻥ ﻳﻜﻮﻥ ﺍﻟﺘﻄﺒﻴﻖ‬
‫ً‬
‫ﻣﺴﺆﻭﻝ ﺍﻟﻨﻈﺎﻡ‪.‬‬
‫• ﻳﺠﺐ ﺗﺜﺒﻴﺖ ﺍﻟﺘﻄﺒﻴﻖ ﻗﺒﻞ ﺍﻟﻘﻴﺎﻡ ﺑﺘﺜﺒﻴﺖ ‪ .Click to Call‬ﻓﻲ ﺣﺎﻟﺔ ﺗﺤﺪﻳﺚ ﺃﺣﺪ ﺍﻟﺘﻄﺒﻴﻘﺎﺕ‪ ،‬ﻳﺠﺐ ﺇﻋﺎﺩﺓ‬
‫ﺗﺜﺒﻴﺖ ‪.Click to Call‬‬
‫ﺩﻟﻴﻞ ﻣﺴﺘﺨﺪﻡ ‪Click to Call‬‬
‫‪OL-21475-01‬‬
‫‪١-١‬‬
‫ﻓﺼﻞ‬
‫‪ ١‬ﺍﻟﺘﺤﻀﻴﺮ ﻻﺳﺘﺨﺪﺍﻡ ‪Click to Call‬‬
‫ﺗﺜﺒﻴﺖ ‪Click to Call‬‬
‫• ﻓﻲ ﺣﺎﻟﺔ ﺇﺟﺮﺍء ﺗﺜﺒﻴﺖ ﻣﺨﺼﺺ ﻟـ ‪ ،Click to Call‬ﻳﺠﺐ ﺗﺤﺪﻳﺪ ﺍﻟﺘﻄﺒﻴﻖ ﺃﺛﻨﺎء ﺍﻟﺘﺜﺒﻴﺖ‪.‬‬
‫ﻣﻮﺿﻮﻋﺎﺕ ﻣﺮﺗﺒﻄﺔ‬
‫• ﺗﺜﺒﻴﺖ ‪ ،Click to Call‬ﺻﻔﺤﺔ ‪٢-١‬‬
‫• ﺍﺳﺘﻜﺸﺎﻑ ﺃﺧﻄﺎء ‪ Click to Call‬ﻭﺇﺻﻼﺣﻬﺎ‪ ،‬ﺻﻔﺤﺔ ‪١٧-٣‬‬
‫ﺗﺜﺒﻴﺖ ‪Click to Call‬‬
‫ﺍﺭﺟﻊ ﺇﻟﻰ ﺍﻟﻤﺴﺆﻭﻝ ﻟﻀﻤﺎﻥ ﺗﻠﺒﻴﺔ ﺍﻟﻨﻈﺎﻡ ﻟﻤﺘﻄﻠﺒﺎﺕ ﺍﺳﺘﺨﺪﺍﻡ ‪.Click to Call‬‬
‫ﺇﺟﺮﺍءﺍﺕ ﻣﺎ ﻗﺒﻞ ﺍﻟﺒﺪء‬
‫• ﺑﺎﻟﻨﺴﺒﺔ ﻟﻤﺴﺘﺨﺪﻣﻲ ‪—Windows‬ﻟﻜﻲ ﺗﺘﻤﻜﻦ ﻣﻦ ﺗﺜﺒﻴﺖ ﺍﻟﺘﻄﺒﻴﻖ‪ ،‬ﻳﺠﺐ ﺃﻥ ﺗﺘﻮﻓﺮ ﻟﺪﻳﻚ ﺍﻣﺘﻴﺎﺯﺍﺕ‬
‫ﺍﻟﻤﺴﺆﻭﻝ ﻛﻤﺎ ﻳﺠﺐ ﺃﻥ ﺗﺘﻮﻓﺮ ﻣﺴﺎﺣﺔ ﺧﺎﻟﻴﺔ ﻋﻠﻰ ﺍﻟﻘﺮﺹ ﻗﺪﺭﻫﺎ ‪ ٨٠‬ﻣﻴﺠﺎ ﺑﺎﻳﺖ ﻋﻠﻰ ﺍﻷﻗﻞ ﻋﻠﻰ ﺟﻬﺎﺯ‬
‫ﺍﻟﻜﻤﺒﻴﻮﺗﺮ ﻟﺪﻳﻚ‪.‬‬
‫• ﺑﺎﻟﻨﺴﺒﺔ ﻟﻤﺴﺘﺨﺪﻣﻲ ‪—Citrix‬ﻟﻦ ﺗﺤﺘﺎﺝ ﺇﻟﻰ ﺗﺜﺒﻴﺖ ‪ .Click to Call‬ﻳﻘﻮﻡ ﻣﺴﺆﻭﻝ ﺍﻟﻨﻈﺎﻡ ﺑﺎﺳﺘﻜﻤﺎﻝ‬
‫ﺍﻟﺘﻜﻮﻳﻦ ﺍﻟﺬﻱ ﻳﻤﻜﻨﻚ ﻣﻦ ﺍﺳﺘﺨﺪﺍﻡ ‪ Click to Call‬ﻣﻦ ﺧﻼﻝ ‪ .Citrix XenApp‬ﺇﺫﺍ ﺍﻗﺘﺮﺡ ﻣﺴﺆﻭﻝ‬
‫ﺍﻟﻨﻈﺎﻡ ﻗﻴﺎﻣﻚ ﺑﺘﺜﺒﻴﺖ ‪ Click to Call‬ﻋﻠﻰ ﺍﻟﻜﻤﺒﻴﻮﺗﺮ‪ ،‬ﻓﺎﺗﺒﻊ ﺍﻟﺨﻄﻮﺍﺕ ﺍﻟﻮﺍﺭﺩﺓ ﺑﺎﻹﺟﺮﺍء ﺍﻟﺘﺎﻟﻲ‪.‬‬
‫ﺍﻹﺟﺮﺍء‬
‫ﺍﻟﺨﻄﻮﺓ ‪١‬‬
‫ﺗﺄﻛﺪ ﻣﻦ ﺍﻟﺤﺼﻮﻝ ﻋﻠﻰ ﺍﻟﻤﺜﺒﺖ )ﻣﻠﻒ ‪ (.exe‬ﻭﺇﺭﺷﺎﺩﺍﺕ ﺍﻹﻋﺪﺍﺩ ﺍﻟﻘﺎﺑﻠﺔ ﻟﻠﺘﻄﺒﻴﻖ ﻣﻦ ﻣﺴﺆﻭﻝ ﺍﻟﻨﻈﺎﻡ ﻟﺪﻳﻚ‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٢‬‬
‫ﻣﺰﺩﻭﺟﺎ ﻓﻮﻕ ﺍﻟﻤﺜﺒﺖ‪ ،‬ﺛﻢ ﺍﺗﺒﻊ ﺍﻟﺮﺳﺎﺋﻞ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪.‬‬
‫ﻧﻘﺮﺍ‬
‫ﺍﻧﻘﺮ ً‬
‫ً‬
‫ﺗﻠﻤﻴﺢ‬
‫ﺇﺫﺍ ﻛﻨﺖ ﺗﺤﺘﺎﺝ ﺇﻟﻰ ﺇﻋﺎﺩﺓ ﺗﺜﺒﻴﺖ ‪ Click to Call‬ﻟﺘﻄﺒﻴﻖ ﻣﻌﻴﻦ ﺑﻌﺪ ﺗﺤﺪﻳﺚ ﺍﻟﺘﻄﺒﻴﻖ‪ ،‬ﻓﺤﺪﺩ ﺍﻟﺨﻴﺎﺭ‬
‫"ﻣﺨﺼﺺ" ﻭﺍﺧﺘﺮ ﺍﻟﺘﻄﺒﻴﻖ‪.‬‬
‫ﻣﻮﺿﻮﻋﺎﺕ ﻣﺮﺗﺒﻄﺔ‬
‫• ﺗﻜﻮﻳﻦ ﺗﻔﻀﻴﻼﺕ ‪ ،Click to Call‬ﺻﻔﺤﺔ ‪.٣-١‬‬
‫• ﺍﺳﺘﻜﺸﺎﻑ ﺃﺧﻄﺎء ‪ Click to Call‬ﻭﺇﺻﻼﺣﻬﺎ‪ ،‬ﺻﻔﺤﺔ ‪١٧-٣‬‬
‫ﺩﻟﻴﻞ ﻣﺴﺘﺨﺪﻡ ‪Click to Call‬‬
‫‪٢-١‬‬
‫‪OL-21475-01‬‬
‫ﻓﺼﻞ‬
‫‪ ١‬ﺍﻟﺘﺤﻀﻴﺮ ﻻﺳﺘﺨﺪﺍﻡ ‪Click to Call‬‬
‫ﺗﻜﻮﻳﻦ ﺗﻔﻀﻴﻼﺕ ‪Click to Call‬‬
‫ﺗﻜﻮﻳﻦ ﺗﻔﻀﻴﻼﺕ ‪Click to Call‬‬
‫ﻳﺘﻄﻠﺐ ‪ Click to Call‬ﻣﻌﻠﻮﻣﺎﺕ ﺣﺴﺎﺏ ‪ Cisco Unified Communications Manager‬ﻟﻠﻌﻤﻞ‪.‬‬
‫ﻭﻳﻘﻮﻡ ﺗﻄﺒﻴﻖ ‪ Click to Call‬ﺑﺘﺨﺰﻳﻦ ﻫﺬﻩ ﺍﻹﻋﺪﺍﺩﺍﺕ ﺑﺤﻴﺚ ﻻ ﻳﺘﻌﻴﻦ ﻋﻠﻴﻚ ﺇﻋﺎﺩﺓ ﺇﺩﺧﺎﻟﻬﺎ ﻓﻲ ﻛﻞ ﻣﺮﺓ ﺗﻘﻮﻡ‬
‫ﻓﻴﻬﺎ ﺑﺘﺸﻐﻴﻞ ﺍﻟﺘﻄﺒﻴﻖ‪.‬‬
‫ﺇﺟﺮﺍءﺍﺕ ﻣﺎ ﻗﺒﻞ ﺍﻟﺒﺪء‬
‫ﺍﺣﺼﻞ ﻋﻠﻰ ﻣﻌﻠﻮﻣﺎﺕ ﺣﺴﺎﺏ ‪ Cisco Unified Communications Manager‬ﺍﻟﺨﺎﺻﺔ ﺑﻚ ﻣﻦ‬
‫ﻣﺴﺆﻭﻝ ﺍﻟﻨﻈﺎﻡ‪ ،‬ﺇﺫﺍ ﻟﻢ ﺗﻜﻦ ﺣﺼﻠﺖ ﻋﻠﻴﻬﺎ ﺑﺎﻟﻔﻌﻞ‪.‬‬
‫ﺍﻹﺟﺮﺍء‬
‫ﺍﻟﺨﻄﻮﺓ ‪١‬‬
‫ﺍﻓﺘﺢ ﻣﺮﺑﻊ ﺣﻮﺍﺭ ﺗﻔﻀﻴﻼﺕ ‪: Click to Call‬‬
‫– ﺑﺎﻟﻨﺴﺒﺔ ﻟﻤﺴﺘﺨﺪﻣﻲ ‪—Windows‬ﺣﺪﺩ ﺍﺑﺪﺃ < ﻛﺎﻓﺔ ﺍﻟﺒﺮﺍﻣﺞ < ‪< Cisco Click to Call‬‬
‫ﺗﻜﻮﻳﻦ ‪.Click to Call‬‬
‫– ﺑﺎﻟﻨﺴﺒﺔ ﻟﻤﺴﺘﺨﺪﻣﻲ ‪—Citrix‬ﻗﻢ ﺑﺘﺴﺠﻴﻞ ﺍﻟﺪﺧﻮﻝ ﺇﻟﻰ ‪ Citrix XenApp‬ﻭﺣﺪﺩ ﺗﻜﻮﻳﻦ ‪Click‬‬
‫‪ .to Call‬ﻓﻲ ﺣﺎﻟﺔ ﻋﺪﻡ ﺗﻮﻓﺮ ﻫﺬﺍ ﺍﻟﺘﻄﺒﻴﻖ‪ ،‬ﺳﻴﻜﻮﻥ ﻣﺴﺆﻭﻝ ﺍﻟﻨﻈﺎﻡ ﻗﺪ ﻗﺎﻡ ﺑﺘﻜﻮﻳﻨﻪ ﻟﻚ ﺑﺎﻟﻔﻌﻞ‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٢‬‬
‫ﺃﺩﺧﻞ ﺍﺳﻢ ﻣﺴﺘﺨﺪﻡ ‪ Cisco Unified Communications Manager‬ﺍﻟﺨﺎﺹ ﺑﻚ ﻓﻲ ﺧﺎﻧﺔ ﺍﺳﻢ‬
‫ﺍﻟﻤﺴﺘﺨﺪﻡ‪ ،‬ﺇﺫﺍ ﻛﺎﻧﺖ ﻓﺎﺭﻏﺔ‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٣‬‬
‫ﺃﺩﺧﻞ ﻛﻠﻤﺔ ﻣﺮﻭﺭ ‪ Cisco Unified Communications Manager‬ﺍﻟﺨﺎﺻﺔ ﺑﻚ ﻓﻲ ﺧﺎﻧﺔ ﻛﻠﻤﺔ‬
‫ﺍﻟﻤﺮﻭﺭ‪ ،‬ﺇﺫﺍ ﻛﺎﻧﺖ ﻓﺎﺭﻏﺔ‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٤‬‬
‫ﻗﻢ ﺑﺘﺤﺪﻳﺪ ﻣﺰﻳﺪ ﻣﻦ ﺍﻟﺨﻴﺎﺭﺍﺕ‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٥‬‬
‫ﺇﺫﺍ ﻛﺎﻧﺖ ﺧﺎﻧﺘﺎ ﺧﺪﻣﺔ ‪ WebDialer‬ﺃﻭ ﺧﺪﻣﺔ ‪ CCMCIP‬ﻓﺎﺭﻏﺘﻴﻦ‪ ،‬ﻓﺎﺗﺒﻊ ﺍﻹﺭﺷﺎﺩﺍﺕ ﺍﻟﻤﺘﻮﻓﺮﺓ ﻣﻦ ٍﻗﺒﻞ‬
‫ﺍﻟﻤﺴﺆﻭﻝ ﻹﺩﺧﺎﻝ ﺍﻟﻤﻌﻠﻮﻣﺎﺕ ﺍﻟﻘﺎﺑﻠﺔ ﻟﻠﺘﻄﺒﻴﻖ‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٦‬‬
‫ﺣﺪﺩ ﺣﻔﻆ‪.‬‬
‫ﻣﻮﺿﻮﻋﺎﺕ ﻣﺮﺗﺒﻄﺔ‬
‫• ﺍﺧﺘﻴﺎﺭ ﺍﻟﻬﺎﺗﻒ ﻻﺳﺘﺨﺪﺍﻣﻪ ﻣﻊ ‪ ،Click to Call‬ﺻﻔﺤﺔ ‪.٤-١‬‬
‫• ﺍﺳﺘﻜﺸﺎﻑ ﺃﺧﻄﺎء ‪ Click to Call‬ﻭﺇﺻﻼﺣﻬﺎ‪ ،‬ﺻﻔﺤﺔ ‪١٧-٣‬‬
‫ﺩﻟﻴﻞ ﻣﺴﺘﺨﺪﻡ ‪Click to Call‬‬
‫‪OL-21475-01‬‬
‫‪٣-١‬‬
‫ﻓﺼﻞ‬
‫‪ ١‬ﺍﻟﺘﺤﻀﻴﺮ ﻻﺳﺘﺨﺪﺍﻡ ‪Click to Call‬‬
‫ﺍﻟﻮﺻﻮﻝ ﺇﻟﻰ ‪Click to Call‬‬
‫ﺍﻟﻮﺻﻮﻝ ﺇﻟﻰ ‪Click to Call‬‬
‫ﻳﻤﻜﻨﻚ ﻓﺘﺢ ‪ Click to Call‬ﻭﺗﺮﻛﻪ ً‬
‫ﻧﺸﻄﺎ ﻓﻲ ﺷﺮﻳﻂ ﻣﻬﺎﻡ ﻧﻈﺎﻡ ‪ Windows‬ﻟﺴﻬﻮﻟﺔ ﺍﻟﻮﺻﻮﻝ‪.‬‬
‫ﺍﻹﺟﺮﺍء‬
‫ﺍﻟﺨﻄﻮﺓ ‪١‬‬
‫ﺍﺑﺪﺃ ﺗﺸﻐﻴﻞ ‪ Click to Call‬ﺑﺎﺳﺘﺨﺪﺍﻡ ﺇﺣﺪﻯ ﺍﻟﻄﺮﻕ ﺍﻟﺘﺎﻟﻴﺔ‪:‬‬
‫– ﺑﺎﻟﻨﺴﺒﺔ ﻟﻤﺴﺘﺨﺪﻣﻲ ‪—Windows‬ﻗﻢ ﺑﺘﺤﺪﻳﺪ ﺍﺑﺪﺃ <ﻛﺎﻓﺔ ﺍﻟﺒﺮﺍﻣﺞ < ‪Cisco Click to‬‬
‫‪ < Call‬ﺗﻜﻮﻳﻦ ‪ Click to Call‬ﻟﺒﺪء ﺗﺸﻐﻴﻞ ﺍﻟﺘﻄﺒﻴﻖ‪.‬‬
‫– ﺑﺎﻟﻨﺴﺒﺔ ﻟﻤﺴﺘﺨﺪﻣﻲ ‪—Citrix‬ﻗﻢ ﺑﺘﺴﺠﻴﻞ ﺍﻟﺪﺧﻮﻝ ﻋﻠﻰ ‪ Citrix XenApp‬ﻭﺣﺪﺩ ﺗﻜﻮﻳﻦ‬
‫ً‬
‫ﻭﻭﻓﻘﺎ ﻟﻠﺘﻜﻮﻳﻦ‪ ،‬ﻗﺪ ﻳﺤﻮﻝ ﺍﻟﻨﻈﺎﻡ ﺩﻭﻥ‬
‫‪ Click to Call‬ﻟﺒﺪء ﺍﻟﺘﻄﺒﻴﻖ‪ .‬ﻋﻠﻰ ﺍﻟﺮﻏﻢ ﻣﻦ ﺫﻟﻚ‪،‬‬
‫ﺍﺳﺘﻤﺮﺍﺭ ﻧﺸﺎﻁ ‪ Click to Call‬ﻓﻲ ﺷﺮﻳﻂ ﻣﻬﺎﻡ ﻧﻈﺎﻡ ‪.Windows‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٢‬‬
‫ﺗﺤﻘﻖ ﻣﻦ ﻇﻬﻮﺭ ﺍﻟﺮﻣﺰ ‪Click to Call‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٣‬‬
‫ﺑﻤﺠﺮﺩ ﺑﺪء ﺍﻟﺘﺸﻐﻴﻞ‪ ،‬ﺍﻧﻘﺮ ﻋﻠﻰ ﺯﺭ ﺍﻟﻤﺎﻭﺱ ﺍﻷﻳﻤﻦ‬
‫ﻓﻲ ﺷﺮﻳﻂ ﻣﻬﺎﻡ ﻧﻈﺎﻡ ‪.Windows‬‬
‫ﻓﻲ ﺷﺮﻳﻂ ﻣﻬﺎﻡ ﻧﻈﺎﻡ ‪ Windows‬ﻟﻠﻮﺻﻮﻝ ﺇﻟﻰ ‪.Click to Call‬‬
‫ﻣﻮﺿﻮﻋﺎﺕ ﻣﺮﺗﺒﻄﺔ‪.‬‬
‫• ﺍﺳﺘﻜﺸﺎﻑ ﺃﺧﻄﺎء ‪ Click to Call‬ﻭﺇﺻﻼﺣﻬﺎ‪ ،‬ﺻﻔﺤﺔ ‪١٧-٣‬‬
‫ﺍﺧﺘﻴﺎﺭ ﺍﻟﻬﺎﺗﻒ ﻻﺳﺘﺨﺪﺍﻣﻪ ﻣﻊ ‪Click to Call‬‬
‫ﻓﻲ ﺣﺎﻟﺔ ﺗﺴﺠﻴﻞ ﺍﻟﺪﺧﻮﻝ ﺇﻟﻰ ‪ ،Click to Call‬ﻓﺈﻧﻪ ﻳﺒﺤﺚ ﺗﻠﻘﺎﺋﻴًﺎ ﻋﻦ ‪ Cisco Unified IP Phone‬ﻭ‬
‫‪ Cisco IP Communicator‬ﻭﻳﺘﻴﺢ ﻟﻚ ﺗﺤﺪﻳﺪ ﺍﻟﻬﺎﺗﻒ ﺍﻟﻤﺮﺍﺩ ﺍﺳﺘﺨﺪﺍﻣﻪ‪ .‬ﺇﺫﺍ ﻟﻢ ﺗﺸﺎﻫﺪ ﺍﻟﻬﺎﺗﻒ ﺍﻟﺬﻱ ﺗﺮﻏﺐ‬
‫ﻓﻲ ﺍﺳﺘﺨﺪﺍﻣﻪ‪ ،‬ﻓﺘﺤﻘﻖ ﻣﻊ ﻣﺴﺆﻭﻝ ﺍﻟﻨﻈﺎﻡ ﻣﻦ ﺩﻋﻢ ﺍﻟﻬﺎﺗﻒ ﻟـ ‪.Click to Call‬‬
‫ﻻ ﻳﻤﻜﻨﻚ ﺍﺳﺘﺨﺪﺍﻡ ‪ Click to Call‬ﻣﻊ ﺍﻟﺘﻄﺒﻴﻘﺎﺕ ﺍﻟﺘﺎﻟﻴﺔ‪:‬‬
‫• ‪Cisco Unified Personal Communicator‬‬
‫• ‪ Cisco Unified Communications Integration‬ﻟﺘﻄﺒﻴﻖ ‪Cisco WebEx Connect‬‬
‫• ‪ Cisco Unified Communications Integration‬ﻟﺘﻄﺒﻴﻖ ‪Microsoft Office‬‬
‫‪ Communicator‬ﺑﻴﻨﻤﺎ ﻻ ﺗﺴﺘﻄﻴﻊ ﺗﺜﺒﻴﺖ ﺗﻄﺒﻴﻘﺎﺕ ‪ Click to Call‬ﻭ‪Cisco Unified‬‬
‫‪ Communications Integration‬ﻟﺘﻄﺒﻴﻖ ‪Microsoft Office Communicator‬‬
‫ﺑﺸﻜﻞ ﻣﻨﻔﺼﻞ‪ ،‬ﻳﺘﻢ ﺗﺜﺒﻴﺖ ‪ Click to Call‬ﻛﺠﺰء ﻣﻦ ‪Cisco Unified Communications‬‬
‫‪ Integration‬ﻟﺘﻄﺒﻴﻖ ‪ Microsoft Office Communicator‬ﻭﻳﻤﻜﻦ ﺍﺳﺘﺨﺪﺍﻣﻪ ﺑﻬﺬﻩ ﺍﻟﻄﺮﻳﻘﺔ‪.‬‬
‫ﺩﻟﻴﻞ ﻣﺴﺘﺨﺪﻡ ‪Click to Call‬‬
‫‪٤-١‬‬
‫‪OL-21475-01‬‬
‫ﻓﺼﻞ‬
‫‪ ١‬ﺍﻟﺘﺤﻀﻴﺮ ﻻﺳﺘﺨﺪﺍﻡ ‪Click to Call‬‬
‫ﺍﻟﻮﺻﻮﻝ ﺇﻟﻰ ‪Click to Call‬‬
‫ﻳﻘﻮﻡ ‪ Click to Call‬ﺑﺘﺨﺰﻳﻦ ﺗﻔﻀﻴﻼﺕ ﺍﻟﻬﺎﺗﻒ ﺑﺸﻜﻞ ﻧﻤﻮﺫﺟﻲ ﺑﺤﻴﺚ ﻻ ﻳﺘﻌﻴﻦ ﻋﻠﻴﻚ ﺇﻋﺎﺩﺓ ﺇﺩﺧﺎﻟﻬﺎ ﻓﻲ ﻛﻞ‬
‫ﻣﺮﺓ ﺗﻘﻮﻡ ﺑﺈﻋﺎﺩﺓ ﺗﺸﻐﻴﻞ ‪ Click to Call‬ﻓﻴﻬﺎ‪ .‬ﻓﻲ ﺣﺎﻟﺔ ﺍﻟﻮﺻﻮﻝ ﺇﻟﻰ ‪ Click to Call‬ﺑﺎﺳﺘﺨﺪﺍﻡ ‪Citrix‬‬
‫‪ ،XenApp‬ﻗﺪ ﺗﺤﺘﺎﺝ ﺇﻟﻰ ﺇﻋﺎﺩﺓ ﺇﺩﺧﺎﻝ ﻫﺬﻩ ﺍﻹﻋﺪﺍﺩﺍﺕ‪ً ،‬‬
‫ﻭﻓﻘﺎ ﻟﻠﻜﻴﻔﻴﺔ ﺍﻟﺘﻲ ﻳﻘﻮﻡ ﺑﻬﺎ ﻣﺴﺆﻭﻝ ﺍﻟﻨﻈﺎﻡ ﺑﺘﻬﻴﺌﺔ‬
‫ﺣﺴﺎﺏ ‪.Citrix‬‬
‫ﺍﻹﺟﺮﺍء‬
‫ﺍﻟﺨﻄﻮﺓ ‪١‬‬
‫ﺍﻓﺘﺢ ‪ Click to Call‬ﻣﺮﺑﻊ ﺣﻮﺍﺭ ﺍﻟﺘﻔﻀﻴﻼﺕ‪:‬‬
‫– ﺑﺎﻟﻨﺴﺒﺔ ﻟﻤﺴﺘﺨﺪﻣﻲ ‪—Windows‬ﻗﻢ ﺑﺘﺤﺪﻳﺪ ﺍﺑﺪﺃ < ﻛﺎﻓﺔ ﺍﻟﺒﺮﺍﻣﺞ < ‪< Cisco Click to Call‬‬
‫ﺗﻬﻴﺌﺔ ‪.Click to Call‬‬
‫– ﺑﺎﻟﻨﺴﺒﺔ ﻟﻤﺴﺘﺨﺪﻣﻲ ‪—Citrix‬ﻗﻢ ﺑﺘﺴﺠﻴﻞ ﺍﻟﺪﺧﻮﻝ ﺇﻟﻰ ‪ Citrix XenApp‬ﺛﻢ ﻗﻢ ﺑﺘﺤﺪﻳﺪ ﺗﻬﻴﺌﺔ ‪Click‬‬
‫‪ .to Call‬ﺇﺫﺍ ﻛﺎﻥ ﻫﺬﺍ ﺍﻟﺘﻄﺒﻴﻖ ﻏﻴﺮ ﻣﺘﺎﺡ‪ ،‬ﻓﺴﻴﻜﻮﻥ ﺍﻟﻤﺴﺌﻮﻝ ﻋﻦ ﺍﻟﻨﻈﺎﻡ ﻗﺪ ﻗﺎﻡ ﺑﺘﻬﻴﺌﺘﻪ ﺑﺎﻟﻔﻌﻞ‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٢‬‬
‫ﺣﺪﺩ ﻋﻼﻣﺔ ﺍﻟﺘﺒﻮﻳﺐ ﺍﻟﻬﻮﺍﺗﻒ ﻓﻲ ﻣﺮﺑﻊ ﺣﻮﺍﺭ ﺗﻔﻀﻴﻼﺕ ‪.Click to Call‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٣‬‬
‫ﺣﺪﺩ ﺍﻟﻬﺎﺗﻒ ﺍﻟﺬﻱ ﺗﺮﻏﺐ ﻓﻲ ﺍﺳﺘﺨﺪﺍﻣﻪ ﻹﺟﺮﺍء ﻣﻜﺎﻟﻤﺎﺕ ﺑﺎﺳﺘﺨﺪﺍﻡ ‪.Click to Call‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٤‬‬
‫)ﺍﺧﺘﻴﺎﺭﻱ( ﻗﻢ ﺑﺘﺤﺪﻳﺚ ﺣﻘﻮﻝ ﺍﻻﺳﻢ ﺍﻟﻤﺴﺘﻌﺎﺭ ﺑﺄﺳﻤﺎء ﺍﻟﻬﻮﺍﺗﻒ ﺍﻟﺨﺎﺻﺔ ﺑﻚ‪ ،‬ﺍﻟﺘﻲ ﻳﺴﻬﻞ ﺍﻟﺘﻌﺮﻑ ﻋﻠﻴﻬﺎ ﻣﺜﻞ "ﻣﻨﺰﻝ" ﻭ"ﻣﻜﺘﺐ"‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٥‬‬
‫ﺣﺪﺩ ﺣﻔﻆ‪.‬‬
‫ﻣﻮﺿﻮﻋﺎﺕ ﻣﺮﺗﺒﻄﺔ‬
‫• ﺗﻜﻮﻳﻦ ﺗﻔﻀﻴﻼﺕ ‪ ،Click to Call‬ﺻﻔﺤﺔ ‪٣-١‬‬
‫• ﺍﺳﺘﻜﺸﺎﻑ ﺃﺧﻄﺎء ‪ Click to Call‬ﻭﺇﺻﻼﺣﻬﺎ‪ ،‬ﺻﻔﺤﺔ ‪.١٧-٣‬‬
‫ﺩﻟﻴﻞ ﻣﺴﺘﺨﺪﻡ ‪Click to Call‬‬
‫‪OL-21475-01‬‬
‫‪٥-١‬‬
‫ﻓﺼﻞ‬
‫‪ ١‬ﺍﻟﺘﺤﻀﻴﺮ ﻻﺳﺘﺨﺪﺍﻡ ‪Click to Call‬‬
‫ﺍﻟﺘﺒﺪﻳﻞ ﺇﻟﻰ ﻫﺎﺗﻒ ﺁﺧﺮ ﻗﺒﻞ ﺇﺟﺮﺍء ﻣﻜﺎﻟﻤﺔ‬
‫ﺍﻟﺘﺒﺪﻳﻞ ﺇﻟﻰ ﻫﺎﺗﻒ ﺁﺧﺮ ﻗﺒﻞ ﺇﺟﺮﺍء ﻣﻜﺎﻟﻤﺔ‬
‫ﻳﻤﻜﻨﻚ ﺗﻐﻴﻴﺮ ﺍﻟﻬﺎﺗﻒ ﺍﻟﺬﻱ ﻳﺴﺘﺨﺪﻣﻪ ‪ Click to Call‬ﻓﻲ ﺃﻱ ﻭﻗﺖ‪ .‬ﻳﺴﺘﺨﺪﻡ ‪ Click to Call‬ﺍﻟﻬﺎﺗﻒ ﺍﻟﺠﺪﻳﺪ‬
‫ﻓﻲ ﺍﻟﻤﺮﺓ ﺍﻟﺘﺎﻟﻴﺔ ﺍﻟﺘﻲ ﺗﻘﻮﻡ ﻓﻴﻬﺎ ﺑﺈﺟﺮﺍء ﻣﻜﺎﻟﻤﺔ‪.‬‬
‫ﺍﻹﺟﺮﺍء‬
‫ﻋﻠﻰ ﺷﺮﻳﻂ ﻣﻬﺎﻡ ﻧﻈﺎﻡ ‪ Windows‬ﻟﻠﻮﺻﻮﻝ ﺇﻟﻰ ﻗﺎﺋﻤﺔ ‪.Click to Call‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪١‬‬
‫ﺍﺿﻐﻂ ﺑﺰﺭ ﺍﻟﻤﺎﻭﺱ ﺍﻷﻳﻤﻦ‬
‫ﺍﻟﺨﻄﻮﺓ ‪٢‬‬
‫ﺣﺪﺩ ﺗﺤﺪﻳﺪ ﻫﺎﺗﻒ ﻭﺍﺧﺘﺮ ﺍﻟﻬﺎﺗﻒ ﺍﻟﺬﻱ ﺗﺮﻏﺐ ﻓﻲ ﺍﺳﺘﺨﺪﺍﻣﻪ‪.‬‬
‫ﻣﻮﺿﻮﻋﺎﺕ ﻣﺮﺗﺒﻄﺔ‬
‫• ﺗﻜﻮﻳﻦ ﺗﻔﻀﻴﻼﺕ ‪ ،Click to Call‬ﺻﻔﺤﺔ ‪٣-١‬‬
‫• ﺍﻟﻮﺻﻮﻝ ﺇﻟﻰ ‪ ،Click to Call‬ﺻﻔﺤﺔ ‪٤-١‬‬
‫• ﺍﺳﺘﻜﺸﺎﻑ ﺃﺧﻄﺎء ‪ Click to Call‬ﻭﺇﺻﻼﺣﻬﺎ‪ ،‬ﺻﻔﺤﺔ ‪.١٧-٣‬‬
‫ﺇﻋﺪﺍﺩ ﻗﻮﺍﻋﺪ ﺍﻟﻄﻠﺐ ﻹﺟﺮﺍء ﻣﻜﺎﻟﻤﺎﺕ ﺩﻭﻟﻴﺔ‬
‫ﻏﺎﻟﺒًﺎ ﻣﺎ ﺗﺘﻢ ﻛﺘﺎﺑﺔ ﺃﺭﻗﺎﻡ ﺍﻟﻬﻮﺍﺗﻒ ﺍﻟﺪﻭﻟﻴﺔ ﺑﻮﺿﻊ ﻋﻼﻣﺔ ﺯﺍﺋﺪ )‪ (+‬ﻗﺒﻞ ﺭﻗﻢ ﺍﻟﻬﺎﺗﻒ ﻟﻴﺸﻴﺮ ﺇﻟﻰ ﺭﻣﺰ ﺍﻟﻮﺻﻮﻝ ﺍﻟﺪﻭﻟﻲ‪.‬‬
‫ﺇﺫﺍ ﻟﻢ ﻳﻘﻢ ﻣﺴﺆﻭﻝ ﺍﻟﻨﻈﺎﻡ ﺑﺘﻜﻮﻳﻦ ﻗﻮﺍﻋﺪ ﺍﻟﻄﻠﺐ‪ ،‬ﻓﻴﻤﻜﻨﻚ ﺇﻋﺪﺍﺩﻫﺎ ﻟﺘﺴﻬﻴﻞ ﺇﺟﺮﺍء ﺍﻟﻤﻜﺎﻟﻤﺎﺕ ﺍﻟﺪﻭﻟﻴﺔ‪ .‬ﻓﻲ ﺣﺎﻟﺔ‬
‫ﺇﻋﺪﺍﺩ ﻗﻮﺍﻋﺪ ﺍﻟﻄﻠﺐ‪ ،‬ﻳﻘﻮﻡ ‪ Click to Call‬ﺑﺎﺳﺘﺒﺪﺍﻝ ﻋﻼﻣﺔ ﺯﺍﺋﺪ )‪ (+‬ﺑﺎﻟﺒﺎﺩﺋﺔ ﺍﻟﺼﺤﻴﺤﺔ ﺗﻠﻘﺎﺋﻴًﺎ‪ ،‬ﺑﺤﻴﺚ ﻳﺘﻢ‬
‫ﺗﻀﻤﻴﻦ ﺭﻗﻢ ﺍﻟﻮﺻﻮﻝ ﻟﻠﺨﻂ ﺍﻟﺨﺎﺭﺟﻲ‪ ،‬ﺇﻥ ﺃﻣﻜﻦ ﺫﻟﻚ‪.‬‬
‫ﺍﻹﺟﺮﺍء‬
‫ﺍﻟﺨﻄﻮﺓ ‪١‬‬
‫ﺍﻓﺘﺢ ‪ Click to Call‬ﻣﺮﺑﻊ ﺣﻮﺍﺭ ﺍﻟﺘﻔﻀﻴﻼﺕ‪:‬‬
‫– ﺑﺎﻟﻨﺴﺒﺔ ﻟﻤﺴﺘﺨﺪﻣﻲ ‪—Windows‬ﻗﻢ ﺑﺘﺤﺪﻳﺪ ﺍﺑﺪﺃ < ﻛﺎﻓﺔ ﺍﻟﺒﺮﺍﻣﺞ < ‪< Cisco Click to Call‬‬
‫ﺗﻬﻴﺌﺔ ‪.Click to Call‬‬
‫– ﺑﺎﻟﻨﺴﺒﺔ ﻟﻤﺴﺘﺨﺪﻣﻲ ‪—Citrix‬ﻗﻢ ﺑﺘﺴﺠﻴﻞ ﺍﻟﺪﺧﻮﻝ ﺇﻟﻰ ‪ Citrix XenApp‬ﺛﻢ ﻗﻢ ﺑﺘﺤﺪﻳﺪ‬
‫ﺗﻬﻴﺌﺔ ‪ .Click to Call‬ﺇﺫﺍ ﻛﺎﻥ ﻫﺬﺍ ﺍﻟﺘﻄﺒﻴﻖ ﻏﻴﺮ ﻣﺘﺎﺡ‪ ،‬ﻓﺴﻴﻜﻮﻥ ﺍﻟﻤﺴﺌﻮﻝ ﻋﻦ ﺍﻟﻨﻈﺎﻡ‬
‫ﻗﺪ ﻗﺎﻡ ﺑﺘﻬﻴﺌﺘﻪ ﺑﺎﻟﻔﻌﻞ‪.‬‬
‫ﺩﻟﻴﻞ ﻣﺴﺘﺨﺪﻡ ‪Click to Call‬‬
‫‪٦-١‬‬
‫‪OL-21475-01‬‬
‫ﻓﺼﻞ‬
‫‪ ١‬ﺍﻟﺘﺤﻀﻴﺮ ﻻﺳﺘﺨﺪﺍﻡ ‪Click to Call‬‬
‫ﻛﻴﻔﻴﺔ ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻟﺘﻄﺒﻴﻖ ‪ Click to Call‬ﻳﺪﻭﻳًﺎ‬
‫ﺍﻟﺨﻄﻮﺓ ‪٢‬‬
‫ﺣﺪﺩ ﻋﻼﻣﺔ ﺍﻟﺘﺒﻮﻳﺐ ﻗﻮﺍﻋﺪ ﺍﻟﻄﻠﺐ ﻓﻲ ﻣﺮﺑﻊ ﺣﻮﺍﺭ ﺗﻔﻀﻴﻼﺕ ‪.Click to Call‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٣‬‬
‫ﺃﺩﺧﻞ ﺍﻟﺮﻣﺰ ﺍﻟﻤﻄﻠﻮﺏ ﻟﻄﻠﺐ ﺃﺭﻗﺎﻡ ﺧﺎﺭﺝ ﺍﻟﻤﺆﺳﺴﺔ‪ .‬ﻋﻠﻰ ﺳﺒﻴﻞ ﺍﻟﻤﺜﺎﻝ‪ ،‬ﻗﺪ ﻳﺘﻄﻠﺐ ﺍﻷﻣﺮ ﻓﻲ ﺍﻟﻤﺆﺳﺴﺔ ﻟﺪﻳﻚ‬
‫ﻃﻠﺐ ﺍﻟﺮﻗﻢ '‪ '٩‬ﺣﺘﻰ ﺗﺘﻤﻜﻦ ﻣﻦ ﺍﻟﻮﺻﻮﻝ ﺇﻟﻰ ﺧﻂ ﺧﺎﺭﺟﻲ‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٤‬‬
‫ﺃﺩﺧﻞ ﺍﻟﺮﻣﺰ ﺍﻟﻤﻄﻠﻮﺏ ﻟﻄﻠﺐ ﺃﺭﻗﺎﻡ ﺧﺎﺭﺝ ﺍﻟﺒﻠﺪ‪ .‬ﻋﻠﻰ ﺳﺒﻴﻞ ﺍﻟﻤﺜﺎﻝ‪ ،‬ﻹﺟﺮﺍء ﻣﻜﺎﻟﻤﺎﺕ ﻣﻦ ﺍﻟﻮﻻﻳﺎﺕ ﺍﻟﻤﺘﺤﺪﺓ‪ ،‬ﺃﺩﺧﻞ ﺍﻟﺮﻣﺰ "‪."٠١١‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٥‬‬
‫ﺣﺪﺩ ﺣﻔﻆ‪.‬‬
‫ﻣﻮﺿﻮﻋﺎﺕ ﻣﺮﺗﺒﻄﺔ‬
‫• ﺗﻜﻮﻳﻦ ﺗﻔﻀﻴﻼﺕ ‪ ،Click to Call‬ﺻﻔﺤﺔ ‪٣-١‬‬
‫• ﺍﺳﺘﻜﺸﺎﻑ ﺃﺧﻄﺎء ‪ Click to Call‬ﻭﺇﺻﻼﺣﻬﺎ‪ ،‬ﺻﻔﺤﺔ ‪.١٧-٣‬‬
‫ﻛﻴﻔﻴﺔ ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻟﺘﻄﺒﻴﻖ ‪Click to‬‬
‫‪ Call‬ﻳﺪﻭ ًﻳﺎ‬
‫ﻳﻤﻜﻨﻚ ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻟﺘﻄﺒﻴﻖ ‪ Click to Call‬ﻳﺪﻭﻳًﺎ ﻓﻲ ﺗﻄﺒﻴﻘﺎﺕ ‪Microsoft Office‬‬
‫ﻭ‪ Mozilla Firefox‬ﺑﺸﻜﻞ ﻣﺴﺘﻘﻞ‪ .‬ﻋﻠﻰ ﺳﺒﻴﻞ ﺍﻟﻤﺜﺎﻝ‪ ،‬ﺇﺫﺍ ﻗﻤﺖ ﺑﺘﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻓﻲ ‪Microsoft‬‬
‫ً‬
‫ﻣﻤﻜﻨﺔ ﻓﻲ ‪.Microsoft Excel‬‬
‫‪ ،Word‬ﻓﻴﻤﻜﻦ ﺃﻥ ﺗﻈﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ‬
‫ﻣﻼﺣﻈﺔ‬
‫ﻳﻤﻜﻨﻚ ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻟﺘﻄﺒﻴﻖ ‪ Click to Call‬ﻳﺪﻭﻳًﺎ ﻓﻲ ‪ Microsoft Office 2007‬ﻓﻘﻂ‪.‬‬
‫• ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻓﻲ ‪ Microsoft Word‬ﺃﻭ ‪ Excel‬ﺃﻭ ‪ Powerpoint‬ﻟـ‬
‫‪ ،Microsoft Office 2007‬ﺻﻔﺤﺔ ‪٨-١‬‬
‫• ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻓﻲ ﺗﻄﺒﻴﻖ ‪ ،Microsoft Outlook 2007‬ﺻﻔﺤﺔ ‪٨-١‬‬
‫• ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻓﻲ ‪ ،Mozilla Firefox‬ﺻﻔﺤﺔ ‪٩-١‬‬
‫ﺩﻟﻴﻞ ﻣﺴﺘﺨﺪﻡ ‪Click to Call‬‬
‫‪OL-21475-01‬‬
‫‪٧-١‬‬
‫ﻓﺼﻞ‬
‫‪ ١‬ﺍﻟﺘﺤﻀﻴﺮ ﻻﺳﺘﺨﺪﺍﻡ ‪Click to Call‬‬
‫ﻛﻴﻔﻴﺔ ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻟﺘﻄﺒﻴﻖ ‪ Click to Call‬ﻳﺪﻭﻳًﺎ‬
‫ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻓﻲ ‪ Microsoft Word‬ﺃﻭ ‪ Excel‬ﺃﻭ‬
‫‪ Powerpoint‬ﻟـ ‪Microsoft Office 2007‬‬
‫ﺍﻹﺟﺮﺍء‬
‫ﺍﻟﺨﻄﻮﺓ ‪١‬‬
‫ﺍﺑﺪﺃ ﺗﺸﻐﻴﻞ ‪ Microsoft Word‬ﺃﻭ ‪ Excel‬ﺃﻭ ‪.Powerpoint 2007‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٢‬‬
‫ﺣﺪﺩ ﺍﻟﺰﺭ ‪ ،Microsoft Office‬ﺛﻢ ﺣﺪﺩ ﺧﻴﺎﺭﺍﺕ ‪ Word‬ﺃﻭ ﺧﻴﺎﺭﺍﺕ ‪ Excel‬ﺃﻭ ﺧﻴﺎﺭﺍﺕ ‪،PowerPoint‬‬
‫ﻋﻠﻰ ﺍﻟﻨﺤﻮ ﺍﻟﻤﻼﺋﻢ‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٣‬‬
‫ﻗﻢ ﺑﺘﺤﺪﻳﺪ ‪ Add-Ins‬ﻓﻲ ﺍﻟﺠﺎﻧﺐ ﺍﻷﻳﻤﻦ ﻣﻦ ﻣﺮﺑﻊ ﺣﻮﺍﺭ ﺧﻴﺎﺭﺍﺕ ‪.Word‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٤‬‬
‫ﺣﺪﺩ ﺍﻟﻮﻇﺎﺋﻒ ﺍﻹﺿﺎﻓﻴﺔ ﻟﺘﻄﺒﻴﻖ ‪ COM‬ﻣﻦ ﺍﻟﻘﺎﺋﻤﺔ ﺍﻟﻤﻨﺴﺪﻟﺔ "ﺇﺩﺍﺭﺓ"‪ ،‬ﺛﻢ ﺣﺪﺩ ﺍﻧﺘﻘﺎﻝ‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٥‬‬
‫ﺣﺪﺩ ﺃﻭ ﻗﻢ ﺑﺈﻟﻐﺎء ﺗﺤﺪﻳﺪ ﺧﺎﻧﺔ ﺍﻻﺧﺘﻴﺎﺭ ‪ Cisco.ClickToCall.ApplicationName‬ﻟﺘﻤﻜﻴﻦ ﺍﻟﻮﻇﻴﻔﺔ‬
‫ﺍﻹﺿﺎﻓﻴﺔ ﺃﻭ ﺗﻌﻄﻴﻠﻬﺎ‪ ،‬ﺣﻴﺚ ﻳﻤﺜﻞ ‪ ApplicationName‬ﺍﺳﻢ ﺍﻟﺘﻄﺒﻴﻖ ﺍﻟﻤﺪﻋﻮﻡ‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٦‬‬
‫ﺣﺪﺩ ﻣﻮﺍﻓﻖ‪.‬‬
‫ﻣﻮﺿﻮﻋﺎﺕ ﻣﺮﺗﺒﻄﺔ‬
‫• ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻓﻲ ﺗﻄﺒﻴﻖ ‪ ،Microsoft Outlook 2007‬ﺻﻔﺤﺔ ‪٨-١‬‬
‫• ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻓﻲ ‪ ،Mozilla Firefox‬ﺻﻔﺤﺔ ‪٩-١‬‬
‫ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻓﻲ ﺗﻄﺒﻴﻖ ‪Microsoft Outlook 2007‬‬
‫ﺍﻹﺟﺮﺍء‬
‫ﺍﻟﺨﻄﻮﺓ ‪١‬‬
‫ﺍﺑﺪﺃ ﺗﺸﻐﻴﻞ ‪.Microsoft Outlook 2007‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٢‬‬
‫ﺣﺪﺩ ﺃﺩﻭﺍﺕ < ﻣﺮﻛﺰ ﺍﻟﺜﻘﺔ‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٣‬‬
‫ﺣﺪﺩ ﺍﻟﻮﻇﺎﺋﻒ ﺍﻹﺿﺎﻓﻴﺔ ﺑﺎﻟﺠﺰء ﺍﻷﻳﻤﻦ ﻣﻦ ﻣﺮﺑﻊ ﺍﻟﺤﻮﺍﺭ "ﻣﺮﻛﺰ ﺍﻟﺜﻘﺔ"‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٤‬‬
‫ﺣﺪﺩ ﺍﻷﻭﺩﺍﺕ ﺍﻹﺿﺎﻓﻴﺔ ﻟﺘﻄﺒﻴﻖ ‪ COM‬ﻣﻦ ﺍﻟﻘﺎﺋﻤﺔ ﺍﻟﻤﻨﺴﺪﻟﺔ "ﺇﺩﺍﺭﺓ"‪ ،‬ﺛﻢ ﺣﺪﺩ ﺍﻧﺘﻘﺎﻝ‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٥‬‬
‫ﺣﺪﺩ ﺧﺎﻧﺔ ﺍﻻﺧﺘﻴﺎﺭ ‪ Cisco.ClickToCall.ApplicationName‬ﺃﻭ ﻗﻢ ﺑﺈﻟﻐﺎء ﺗﺤﺪﻳﺪﻫﺎ ﻟﺘﻤﻜﻴﻦ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﺃﻭ ﺗﻌﻄﻴﻠﻬﺎ‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٦‬‬
‫ﺣﺪﺩ ﻣﻮﺍﻓﻖ‪.‬‬
‫ﺩﻟﻴﻞ ﻣﺴﺘﺨﺪﻡ ‪Click to Call‬‬
‫‪٨-١‬‬
‫‪OL-21475-01‬‬
‫ﻓﺼﻞ‬
‫‪ ١‬ﺍﻟﺘﺤﻀﻴﺮ ﻻﺳﺘﺨﺪﺍﻡ ‪Click to Call‬‬
‫ﻛﻴﻔﻴﺔ ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻟﺘﻄﺒﻴﻖ ‪ Click to Call‬ﻳﺪﻭﻳًﺎ‬
‫ﻣﻮﺿﻮﻋﺎﺕ ﻣﺮﺗﺒﻄﺔ‬
‫• ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻓﻲ ‪ Microsoft Word‬ﺃﻭ ‪ Excel‬ﺃﻭ ‪ Powerpoint‬ﻟـ‬
‫‪ ،Microsoft Office 2007‬ﺻﻔﺤﺔ ‪٨-١‬‬
‫• ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻓﻲ ‪ ،Mozilla Firefox‬ﺻﻔﺤﺔ ‪٩-١‬‬
‫ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻓﻲ ‪Mozilla Firefox‬‬
‫ﺍﻹﺟﺮﺍء‬
‫ﺍﻟﺨﻄﻮﺓ ‪١‬‬
‫ﺍﺑﺪﺃ ﺗﺸﻐﻴﻞ ‪.Mozilla Firefox‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٢‬‬
‫ﺣﺪﺩ ﺃﺩﻭﺍﺕ < ﻭﻇﺎﺋﻒ ﺇﺿﺎﻓﻴﺔ‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٣‬‬
‫ﺣﺪﺩ ﻣﻠﺤﻘﺎﺕ ﻓﻲ ﻣﺮﺑﻊ ﺣﻮﺍﺭ ﺍﻟﻮﻇﺎﺋﻒ ﺍﻹﺿﺎﻓﻴﺔ‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٤‬‬
‫ﺣﺪﺩ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ‪ Cisco Click to Call‬ﻭﺣﺪﺩ ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٥‬‬
‫ﺍﻏﻠﻖ ﻣﺮﺑﻊ ﺣﻮﺍﺭ "ﺍﻟﻮﻇﺎﺋﻒ ﺍﻹﺿﺎﻓﻴﺔ"‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٦‬‬
‫ﺃﻋﺪ ﺗﺸﻐﻴﻞ ‪.Mozilla Firefox‬‬
‫ﻣﻮﺿﻮﻋﺎﺕ ﻣﺮﺗﺒﻄﺔ‬
‫• ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻓﻲ ‪ Microsoft Word‬ﺃﻭ ‪ Excel‬ﺃﻭ ‪ Powerpoint‬ﻟـ‬
‫‪ ،Microsoft Office 2007‬ﺻﻔﺤﺔ ‪٨-١‬‬
‫• ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻓﻲ ﺗﻄﺒﻴﻖ ‪ ،Microsoft Outlook 2007‬ﺻﻔﺤﺔ ‪٨-١‬‬
‫ﺩﻟﻴﻞ ﻣﺴﺘﺨﺪﻡ ‪Click to Call‬‬
‫‪OL-21475-01‬‬
‫‪٩-١‬‬
‫ﻓﺼﻞ‬
‫‪ ١‬ﺍﻟﺘﺤﻀﻴﺮ ﻻﺳﺘﺨﺪﺍﻡ ‪Click to Call‬‬
‫ﻛﻴﻔﻴﺔ ﺗﻤﻜﻴﻦ ﺃﻭ ﺗﻌﻄﻴﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻟﺘﻄﺒﻴﻖ ‪ Click to Call‬ﻳﺪﻭﻳًﺎ‬
‫ﺩﻟﻴﻞ ﻣﺴﺘﺨﺪﻡ ‪Click to Call‬‬
‫‪١٠-١‬‬
‫‪OL-21475-01‬‬
‫‪٢‬‬
‫ﻓﺼﻞ‬
‫ﺇﺟﺮﺍء ﺍﻟﻤﻜﺎﻟﻤﺎﺕ ﺑﺎﺳﺘﺨﺪﺍﻡ ‪Click to Call‬‬
‫• ﻃﻠﺐ ﺭﻗﻢ ﻫﺎﺗﻒ ﻓﻲ ﺗﻄﺒﻴﻖ‪ ،‬ﺻﻔﺤﺔ ‪١١-٢‬‬
‫• ﺍﻻﺗﺼﺎﻝ ﺑﺠﻬﺔ ﺍﺗﺼﺎﻝ ﻓﻲ ﺗﻄﺒﻴﻖ‪ ،‬ﺻﻔﺤﺔ ‪١٢-٢‬‬
‫• ﺍﻻﺗﺼﺎﻝ ﺑﻤﺴﺘﻠﻢ ﺍﻟﺒﺮﻳﺪ ﺍﻹﻟﻜﺘﺮﻭﻧﻲ‪ ،‬ﺻﻔﺤﺔ ‪١٣-٢‬‬
‫• ﺍﻻﺗﺼﺎﻝ ﺑﺮﻗﻢ ﺑﺎﻟﺤﺎﻓﻈﺔ‪ ،‬ﺻﻔﺤﺔ ‪١٤-٢‬‬
‫• ﺍﻻﺗﺼﺎﻝ ﺑﺮﻗﻢ ﻓﻲ ﻗﺎﺋﻤﺔ ﺳﺠﻞ ﺍﻟﻤﻜﺎﻟﻤﺎﺕ‪ ،‬ﺻﻔﺤﺔ ‪١٥-٢‬‬
‫• ﺇﻧﻬﺎء ﺍﻟﻤﻜﺎﻟﻤﺔ‪ ،‬ﺻﻔﺤﺔ ‪١٦-٢‬‬
‫ﻃﻠﺐ ﺭﻗﻢ ﻫﺎﺗﻒ ﻓﻲ ﺗﻄﺒﻴﻖ‬
‫ﺑﺎﺳﺘﺨﺪﺍﻡ ‪ ،Click to Call‬ﻳﻤﻜﻨﻚ ﺍﻻﺗﺼﺎﻝ ﺑﺄﺣﺪ ﺍﻷﺭﻗﺎﻡ ﻣﺒﺎﺷﺮ ًﺓ ﻣﻦ ﻣﺴﺘﻌﺮﺽ ﺍﻟﻮﻳﺐ )‪Microsoft‬‬
‫‪ Internet Explorer‬ﻭ‪ (Mozilla Firefox‬ﺃﻭ ﻣﻦ ‪ Microsoft Excel‬ﻭ‪ PowerPoint‬ﻭ‪.Word‬‬
‫ﺇﺟﺮﺍءﺍﺕ ﻣﺎ ﻗﺒﻞ ﺍﻟﺒﺪء‬
‫ﺇﺻﺪﺍﺭﺍ ﻣﺪﻋﻤًﺎ ﻣﻦ ﺍﻟﺘﻄﺒﻴﻖ ﺍﻟﺬﻱ ﺗﻘﻮﻡ ﺑﺈﺟﺮﺍء ﺍﻟﻤﻜﺎﻟﻤﺔ ﻣﻨﻪ‪ .‬ﺍﺭﺟﻊ ﺇﻟﻰ ﺍﻟﻤﺴﺆﻭﻝ ﺇﺫﺍ ﻟﻢ ﺗﻜﻦ‬
‫ﺗﺄﻛﺪ ﻣﻦ ﺃﻥ ﻟﺪﻳﻚ‬
‫ً‬
‫ﻋﻠﻰ ﺩﺭﺍﻳﺔ ﺑﻤﺎ ﺇﺫﺍ ﻛﺎﻥ ﺍﻹﺻﺪﺍﺭ ﺍﻟﻤﻮﺟﻮﺩ ﻟﺪﻳﻚ ﻣﺪﻋﻤًﺎ ﺃﻡ ﻻ‪.‬‬
‫ﺍﻹﺟﺮﺍء‬
‫ﺍﻟﺨﻄﻮﺓ ‪١‬‬
‫ﺣﺪﺩ )ﻗﻢ ﺑﺘﻤﻴﻴﺰ( ﺭﻗﻢ ﻫﺎﺗﻒ ﻓﻲ ﺗﻄﺒﻴﻖ ﺳﻄﺢ ﺍﻟﻤﻜﺘﺐ‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٢‬‬
‫ﺍﻧﻘﺮ ﺑﺰﺭ ﺍﻟﻤﺎﻭﺱ ﺍﻷﻳﻤﻦ ﻓﻮﻕ ﺍﻟﺮﻗﻢ ﻟﻌﺮﺽ ﺍﻟﻘﺎﺋﻤﺔ‪.‬‬
‫ﺩﻟﻴﻞ ﻣﺴﺘﺨﺪﻡ ‪Click to Call‬‬
‫‪OL-21475-01‬‬
‫‪١١-٢‬‬
‫ﻓﺼﻞ‬
‫‪ ٢‬ﺇﺟﺮﺍء ﺍﻟﻤﻜﺎﻟﻤﺎﺕ ﺑﺎﺳﺘﺨﺪﺍﻡ ‪Click to Call‬‬
‫ﺍﻻﺗﺼﺎﻝ ﺑﺠﻬﺔ ﺍﺗﺼﺎﻝ ﻓﻲ ﺗﻄﺒﻴﻖ‬
‫ﺍﻟﺨﻄﻮﺓ ‪٣‬‬
‫ﺣﺪﺩ ﺍﺗﺼﺎﻝ‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٤‬‬
‫)ﺍﺧﺘﻴﺎﺭﻱ( ﻟﺘﺤﺮﻳﺮ ﺍﻟﺮﻗﻢ ﻗﺒﻞ ﺍﻟﻄﻠﺐ‪ ،‬ﺣﺪﺩ ﺍﺗﺼﺎﻝ ﻣﻊ ﺗﺤﺮﻳﺮ‪ ،‬ﺛﻢ ﻗﻢ ﺑﺘﺤﺮﻳﺮ ﺍﻟﺮﻗﻢ ﻭﺣﺪﺩ ﻣﻮﺍﻓﻖ‪.‬‬
‫ﺗﻠﻤﻴﺢ‬
‫ﺇﺫﺍ ﻛﻨﺖ ﺗﺴﺘﺨﺪﻡ ‪ Microsoft Excel‬ﺃﻭ ‪ PowerPoint‬ﺃﻭ ‪ ،Word 2007‬ﻓﻴﻤﻜﻨﻚ ً‬
‫ﺃﻳﻀﺎ ﺗﺤﺪﻳﺪ ﺭﻗﻢ ﻫﺎﺗﻒ‬
‫ﻭﺗﺤﺪﻳﺪ ﺍﺗﺼﺎﻝ ﺃﻭ ﺍﺗﺼﺎﻝ ﻣﻊ ﺗﺤﺮﻳﺮ ﻣﻦ ﻣﺠﻤﻮﻋﺔ ‪ Click to Call‬ﺑﻌﻼﻣﺔ ﺗﺒﻮﻳﺐ ﺷﺮﻳﻂ ﺍﻟﺼﻔﺤﺔ ﺍﻟﺮﺋﻴﺴﻴﺔ‪.‬‬
‫ﻣﻮﺿﻮﻋﺎﺕ ﻣﺮﺗﺒﻄﺔ‬
‫• ﺍﻟﺘﺤﻀﻴﺮ ﻻﺳﺘﺨﺪﺍﻡ ‪ ،Click to Call‬ﺻﻔﺤﺔ ‪١-١‬‬
‫• ﺍﺳﺘﻜﺸﺎﻑ ﺃﺧﻄﺎء ‪ Click to Call‬ﻭﺇﺻﻼﺣﻬﺎ‪ ،‬ﺻﻔﺤﺔ ‪١٧-٣‬‬
‫• ﺍﻻﺗﺼﺎﻝ ﺑﺮﻗﻢ ﺑﺎﻟﺤﺎﻓﻈﺔ‪ ،‬ﺻﻔﺤﺔ ‪١٤-٢‬‬
‫• ﺍﻻﺗﺼﺎﻝ ﺑﻤﺴﺘﻠﻢ ﺍﻟﺒﺮﻳﺪ ﺍﻹﻟﻜﺘﺮﻭﻧﻲ‪ ،‬ﺻﻔﺤﺔ ‪١٣-٢‬‬
‫• ﺍﻻﺗﺼﺎﻝ ﺑﺮﻗﻢ ﻓﻲ ﻗﺎﺋﻤﺔ ﺳﺠﻞ ﺍﻟﻤﻜﺎﻟﻤﺎﺕ‪ ،‬ﺻﻔﺤﺔ ‪١٥-٢‬‬
‫ﺍﻻﺗﺼﺎﻝ ﺑﺠﻬﺔ ﺍﺗﺼﺎﻝ ﻓﻲ ﺗﻄﺒﻴﻖ‬
‫ﺑﺎﺳﺘﺨﺪﺍﻡ ‪ ،Click to Call‬ﻳﻤﻜﻨﻚ ﺍﻻﺗﺼﺎﻝ ﺑﺠﻬﺎﺕ ﺍﻻﺗﺼﺎﻝ ﺍﻟﻤﻮﺟﻮﺩﺓ ﻓﻲ ‪ Microsoft Outlook‬ﻭ‬
‫‪.Microsoft SharePoint‬‬
‫ﺇﺟﺮﺍءﺍﺕ ﻣﺎ ﻗﺒﻞ ﺍﻟﺒﺪء‬
‫ﺇﺻﺪﺍﺭﺍ ﻣﺪﻋﻤًﺎ ﻣﻦ ﺍﻟﺘﻄﺒﻴﻖ ﺍﻟﺬﻱ ﺗﻘﻮﻡ ﺑﺈﺟﺮﺍء ﺍﻟﻤﻜﺎﻟﻤﺔ ﻣﻨﻪ‪ .‬ﺍﺭﺟﻊ ﺇﻟﻰ ﺍﻟﻤﺴﺆﻭﻝ ﺇﺫﺍ ﻟﻢ ﺗﻜﻦ‬
‫ﺗﺄﻛﺪ ﻣﻦ ﺃﻥ ﻟﺪﻳﻚ‬
‫ً‬
‫ﻋﻠﻰ ﺩﺭﺍﻳﺔ ﺑﻤﺎ ﺇﺫﺍ ﻛﺎﻥ ﺍﻹﺻﺪﺍﺭ ﺍﻟﻤﻮﺟﻮﺩ ﻟﺪﻳﻚ ﻣﺪﻋﻤًﺎ ﺃﻡ ﻻ‪.‬‬
‫ﺍﻹﺟﺮﺍء‬
‫ﺍﻟﺨﻄﻮﺓ ‪١‬‬
‫ﺑﻨﺎ ًء ﻋﻠﻰ ﻣﺎ ﺇﺫﺍ ﻛﻨﺖ ﺗﺘﺼﻞ ﺑﺠﻬﺔ ﺍﺗﺼﺎﻝ ﻣﻦ ‪ Microsoft Outlook‬ﺃﻭ ‪ ،Microsoft SharePoint‬ﻗﻢ‬
‫ﺑﺈﺟﺮﺍء ﻣﺎ ﻳﻠﻲ‪:‬‬
‫– ﻓﻲ ‪ ،Microsoft Outlook‬ﺍﻧﻘﺮ ﺑﺰﺭ ﺍﻟﻤﺎﻭﺱ ﺍﻷﻳﻤﻦ ﻓﻮﻕ ﺍﺳﻢ ﺟﻬﺔ ﺍﻻﺗﺼﺎﻝ ﺃﻭ ﻣﺴﺘﻠﻢ ﺍﻟﺒﺮﻳﺪ ﺍﻹﻟﻜﺘﺮﻭﻧﻲ‪.‬‬
‫– ﻓﻲ ‪ ،Microsoft SharePoint‬ﺣﺮﻙ ﺍﻟﻤﺎﻭﺱ ﻓﻮﻕ ﻣﺆﺷﺮ ﺣﺎﻟﺔ ﺍﻻﺗﺼﺎﻝ ) ( ﺑﺠﻮﺍﺭ‬
‫ﺍﺳﻢ ﺟﻬﺔ ﺍﻻﺗﺼﺎﻝ‪ ،‬ﺛﻢ ﺍﻧﻘﺮ ﻓﻮﻗﻬﺎ ﻟﻌﺮﺽ ﺍﻟﻘﺎﺋﻤﺔ ﺍﻟﺸﺨﺼﻴﺔ‪.‬‬
‫ﺩﻟﻴﻞ ﻣﺴﺘﺨﺪﻡ ‪Click to Call‬‬
‫‪١٢-٢‬‬
‫‪OL-21475-01‬‬
‫ﻓﺼﻞ‬
‫‪ ٢‬ﺇﺟﺮﺍء ﺍﻟﻤﻜﺎﻟﻤﺎﺕ ﺑﺎﺳﺘﺨﺪﺍﻡ ‪Click to Call‬‬
‫ﺍﻻﺗﺼﺎﻝ ﺑﻤﺴﺘﻠﻢ ﺍﻟﺒﺮﻳﺪ ﺍﻹﻟﻜﺘﺮﻭﻧﻲ‬
‫ﺍﻟﺨﻄﻮﺓ ‪٢‬‬
‫ﺣﺪﺩ ﺇﺟﺮﺍءﺍﺕ ﺇﺿﺎﻓﻴﺔ < ﺍﺗﺼﺎﻝ]ﺭﻗﻢ[‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٣‬‬
‫)ﺍﺧﺘﻴﺎﺭﻱ( ﻟﺘﺤﺮﻳﺮ ﺍﻟﺮﻗﻢ ﻗﺒﻞ ﺍﻟﻄﻠﺐ‪ ،‬ﺣﺪﺩ ﺇﺟﺮﺍءﺍﺕ ﺇﺿﺎﻓﻴﺔ < ﺍﺗﺼﺎﻝ ﻣﻊ ﺗﺤﺮﻳﺮ‪ ،‬ﺛﻢ ﻗﻢ ﺑﺘﺤﺮﻳﺮ ﺍﻟﺮﻗﻢ‪ ،‬ﻭﺣﺪﺩ ﻣﻮﺍﻓﻖ‪.‬‬
‫ﻣﻼﺣﻈﺔ‬
‫ﻋﻨﺪ ﺍﻻﺗﺼﺎﻝ ﺑﺠﻬﺔ ﺍﺗﺼﺎﻝ ﻣﻦ ﺇﺣﺪﻯ ﺭﺳﺎﺋﻞ ﺍﻟﺒﺮﻳﺪ ﺍﻹﻟﻜﺘﺮﻭﻧﻲ ﻓﻲ ‪Click to ،Microsoft Outlook‬‬
‫‪ Call‬ﻳﺘﻢ ﺍﻟﻮﺻﻮﻝ ﺇﻟﻰ ﺗﻔﺎﺻﻴﻞ ﺟﻬﺔ ﺍﻻﺗﺼﺎﻝ ﺑﻘﺎﺋﻤﺔ ﺍﻟﻌﻨﺎﻭﻳﻦ ﺍﻟﻌﻤﻮﻣﻴﺔ )‪ .(GAL‬ﻋﻨﺪ ﺍﻻﺗﺼﺎﻝ ﺑﺠﻬﺔ ﺍﺗﺼﺎﻝ‬
‫ﻣﻦ ﻗﺎﺋﻤﺔ ﺟﻬﺎﺕ ﺍﻻﺗﺼﺎﻝ ﺍﻟﻤﻮﺟﻮﺩﺓ ﻓﻲ ‪ Click to Call ،Microsoft Outlook‬ﻳﺘﻢ ﺍﻟﻮﺻﻮﻝ ﺇﻟﻰ‬
‫ﺗﻔﺎﺻﻴﻞ ﺟﻬﺔ ﺍﻻﺗﺼﺎﻝ ﺑﺪﻓﺘﺮ ﺍﻟﻌﻨﺎﻭﻳﻦ ﺍﻟﺸﺨﺼﻴﺔ )‪.(PAB‬‬
‫ﻣﻮﺿﻮﻋﺎﺕ ﻣﺮﺗﺒﻄﺔ‬
‫• ﺍﻟﺘﺤﻀﻴﺮ ﻻﺳﺘﺨﺪﺍﻡ ‪ ،Click to Call‬ﺻﻔﺤﺔ ‪١-١‬‬
‫• ﺍﺳﺘﻜﺸﺎﻑ ﺃﺧﻄﺎء ‪ Click to Call‬ﻭﺇﺻﻼﺣﻬﺎ‪ ،‬ﺻﻔﺤﺔ ‪١٧-٣‬‬
‫• ﺍﻻﺗﺼﺎﻝ ﺑﺮﻗﻢ ﺑﺎﻟﺤﺎﻓﻈﺔ‪ ،‬ﺻﻔﺤﺔ ‪١٤-٢‬‬
‫• ﻃﻠﺐ ﺭﻗﻢ ﻫﺎﺗﻒ ﻣﻮﺟﻮﺩ ﺑﺄﺣﺪ ﺍﻟﺘﻄﺒﻴﻘﺎﺕ‪ ،‬ﺻﻔﺤﺔ ‪١١-٢‬‬
‫• ﺍﻻﺗﺼﺎﻝ ﺑﺮﻗﻢ ﻓﻲ ﻗﺎﺋﻤﺔ ﺳﺠﻞ ﺍﻟﻤﻜﺎﻟﻤﺎﺕ‪ ،‬ﺻﻔﺤﺔ ‪١٥-٢‬‬
‫ﺍﻻﺗﺼﺎﻝ ﺑﻤﺴﺘﻠﻢ ﺍﻟﺒﺮﻳﺪ ﺍﻹﻟﻜﺘﺮﻭﻧﻲ‬
‫ﺇﺫﺍ ﻛﻨﺖ ﺗﺴﺘﺨﺪﻡ ‪ ،Microsoft Outlook 2007‬ﻓﺴﻴﻤﻜﻨﻚ ‪ Click to Call‬ﻣﻦ ﺍﻻﺗﺼﺎﻝ ﺑﻤﺴﺘﻠﻤﻲ‬
‫ﺍﻟﺒﺮﻳﺪ ﺍﻹﻟﻜﺘﺮﻭﻧﻲ ﻣﻦ ﺧﻼﻝ ﺭﺳﺎﺋﻞ ﺍﻟﺒﺮﻳﺪ ﺍﻹﻟﻜﺘﺮﻭﻧﻲ ﺍﻟﺘﻲ ﺗﻘﻮﻡ ﺑﺈﺭﺳﺎﻟﻬﺎ ﺃﻭ ﺍﺳﺘﻘﺒﺎﻟﻬﺎ‪ .‬ﺇﺫﺍ ﻛﻨﺖ ﺗﺴﺘﺨﺪﻡ‬
‫‪ ،Outlook 2003‬ﻓﺎﺭﺟﻊ ﺇﻟﻰ ﺍﻻﺗﺼﺎﻝ ﺑﺠﻬﺔ ﺍﺗﺼﺎﻝ ﻓﻲ ﺗﻄﺒﻴﻖ‪ ،‬ﺻﻔﺤﺔ ‪ ١٢-٢‬ﻟﻠﺤﺼﻮﻝ ﻋﻠﻰ ﻣﺰﻳﺪ ﻣﻦ‬
‫ﺍﻟﻤﻌﻠﻮﻣﺎﺕ ﺣﻮﻝ ﻛﻴﻔﻴﺔ ﺍﻻﺗﺼﺎﻝ ﺑﻤﺴﺘﻠﻤﻲ ﺍﻟﺒﺮﻳﺪ ﺍﻹﻟﻜﺘﺮﻭﻧﻲ‪.‬‬
‫ﻣﻼﺣﻈﺔ‬
‫ﻋﻨﺪ ﺍﻻﺗﺼﺎﻝ ﺑﺠﻬﺔ ﺍﺗﺼﺎﻝ ﻣﻦ ﺇﺣﺪﻯ ﺭﺳﺎﺋﻞ ﺍﻟﺒﺮﻳﺪ ﺍﻹﻟﻜﺘﺮﻭﻧﻲ ﻓﻲ ‪ ،Microsoft Outlook‬ﻳﻘﻮﻡ ‪Click‬‬
‫‪ to Call‬ﺑﺎﻟﻮﺻﻮﻝ ﺇﻟﻰ ﺗﻔﺎﺻﻴﻞ ﺟﻬﺔ ﺍﻻﺗﺼﺎﻝ ﻓﻲ ﻗﺎﺋﻤﺔ ﺍﻟﻌﻨﺎﻭﻳﻦ ﺍﻟﻌﻤﻮﻣﻴﺔ )‪.(GAL‬‬
‫ﺍﻹﺟﺮﺍء‬
‫ﺍﻟﺨﻄﻮﺓ ‪١‬‬
‫ﺍﻓﺘﺢ ﺭﺳﺎﻟﺔ ﺑﺮﻳﺪ ﺇﻟﻜﺘﺮﻭﻧﻲ ﻓﻲ ‪.Microsoft Outlook 2007‬‬
‫ﺩﻟﻴﻞ ﻣﺴﺘﺨﺪﻡ ‪Click to Call‬‬
‫‪OL-21475-01‬‬
‫‪١٣-٢‬‬
‫ﻓﺼﻞ‬
‫‪ ٢‬ﺇﺟﺮﺍء ﺍﻟﻤﻜﺎﻟﻤﺎﺕ ﺑﺎﺳﺘﺨﺪﺍﻡ ‪Click to Call‬‬
‫ﺍﻻﺗﺼﺎﻝ ﺑﺮﻗﻢ ﻓﻲ ﺍﻟﺤﺎﻓﻈﺔ‬
‫ﺍﻟﺨﻄﻮﺓ ‪٢‬‬
‫ﺣﺪﺩ ﺍﺗﺼﺎﻝ ]ﺍﺳﻢ ﺍﻟﻤﺴﺘﻠﻢ[ ﻣﻦ ﻣﺠﻤﻮﻋﺔ ‪ Click to Call‬ﺑﻌﻼﻣﺔ ﺗﺒﻮﻳﺐ ﺷﺮﻳﻂ ﺍﻟﺮﺳﺎﺋﻞ ﻟﻼﺗﺼﺎﻝ ﺑﻤﺴﺘﻠﻢ ﺍﻟﺒﺮﻳﺪ‬
‫ﺍﻹﻟﻜﺘﺮﻭﻧﻲ ﺍﻷﺳﺎﺳﻲ )ﺍﻟﺸﺨﺺ ﺍﻟﻤُﺸﺎﺭ ﺇﻟﻴﻪ ﻓﻲ ﺍﻟﺤﻘﻠﻴﻦ ﻣﻦ ﺃﻭ ﺇﻟﻰ(‪ ،‬ﺛﻢ ﺣﺪﺩ ]ﺍﻟﺮﻗﻢ[ ﺃﻭ ﺍﻟﺨﻴﺎﺭ ﺍﺗﺼﺎﻝ ﻣﻊ ﺗﺤﺮﻳﺮ‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٣‬‬
‫)ﺍﺧﺘﻴﺎﺭﻱ( ﺣﺪﺩ ﺍﻟﻤﺴﺘﻠﻤﻮﻥ ﻣﻦ ﻣﺠﻤﻮﻋﺔ ‪ Click to Call‬ﺑﻌﻼﻣﺔ ﺗﺒﻮﻳﺐ ﺷﺮﻳﻂ ﺍﻟﺮﺳﺎﺋﻞ ﻟﻼﺗﺼﺎﻝ ﺑﺄﺣﺪ‬
‫ﺍﻷﺷﺨﺎﺹ ﺍﻵﺧﺮﻳﻦ ﺍﻟﺬﻳﻦ ﺍﺳﺘﻠﻤﻮﺍ ﺍﻟﺒﺮﻳﺪ ﺍﻹﻟﻜﺘﺮﻭﻧﻲ )ﺍﻟﻤٌﺪﺭﺟﻴﻦ ﻓﻲ ﺣﻘﻮﻝ ﻧﺴﺨﺔ(‪.‬‬
‫ﺗﻠﻤﻴﺢ‬
‫ﻳﻤﻜﻨﻚ ً‬
‫ﺃﻳﻀﺎ ﺇﺟﺮﺍء ﺍﻟﻤﻜﺎﻟﻤﺎﺕ ﺑﺎﺳﺘﺨﺪﺍﻡ ﻣﺠﻤﻮﻋﺔ ‪ Click to Call‬ﺍﻟﻤﻮﺟﻮﺩﺓ ﻋﻠﻰ ﺍﻟﺸﺮﻳﻂ ﻋﻨﺪ ﻋﺮﺽ‬
‫ﺍﻟﺘﻘﻮﻳﻢ ﻭﺟﻬﺎﺕ ﺍﻻﺗﺼﺎﻝ ﻓﻲ ‪.Microsoft Outlook 2007‬‬
‫ﻣﻮﺿﻮﻋﺎﺕ ﻣﺮﺗﺒﻄﺔ‬
‫• ﺍﻟﺘﺤﻀﻴﺮ ﻻﺳﺘﺨﺪﺍﻡ ‪ ،Click to Call‬ﺻﻔﺤﺔ ‪١-١‬‬
‫• ﺍﺳﺘﻜﺸﺎﻑ ﺃﺧﻄﺎء ‪ Click to Call‬ﻭﺇﺻﻼﺣﻬﺎ‪ ،‬ﺻﻔﺤﺔ ‪١٧-٣‬‬
‫• ﺍﻻﺗﺼﺎﻝ ﺑﺠﻬﺔ ﺍﺗﺼﺎﻝ ﻓﻲ ﺗﻄﺒﻴﻖ‪ ،‬ﺻﻔﺤﺔ ‪١٢-٢‬‬
‫• ﺍﻻﺗﺼﺎﻝ ﺑﺮﻗﻢ ﺑﺎﻟﺤﺎﻓﻈﺔ‪ ،‬ﺻﻔﺤﺔ ‪١٤-٢‬‬
‫• ﻃﻠﺐ ﺭﻗﻢ ﻫﺎﺗﻒ ﻣﻮﺟﻮﺩ ﺑﺄﺣﺪ ﺍﻟﺘﻄﺒﻴﻘﺎﺕ‪ ،‬ﺻﻔﺤﺔ ‪١١-٢‬‬
‫• ﺍﻻﺗﺼﺎﻝ ﺑﺮﻗﻢ ﻓﻲ ﻗﺎﺋﻤﺔ ﺳﺠﻞ ﺍﻟﻤﻜﺎﻟﻤﺎﺕ‪ ،‬ﺻﻔﺤﺔ ‪١٥-٢‬‬
‫ﺍﻻﺗﺼﺎﻝ ﺑﺮﻗﻢ ﻓﻲ ﺍﻟﺤﺎﻓﻈﺔ‬
‫ﻳﻤﻜﻨﻚ ﻧﺴﺦ ﺃﺣﺪ ﺍﻷﺭﻗﺎﻡ ﺇﻟﻰ ﺍﻟﺤﺎﻓﻈﺔ ﻭﺍﺳﺘﺨﺪﺍﻡ ‪ Click to Call‬ﻟﻄﻠﺐ ﻫﺬﺍ ﺍﻟﺮﻗﻢ‪ .‬ﻣﻤﺎ ﻳﺘﻴﺢ ﻟﻚ ﺇﺟﺮﺍء‬
‫ﺍﻟﻤﻜﺎﻟﻤﺎﺕ ﺑﺎﺳﺘﺨﺪﺍﻡ ‪ Click to Call‬ﺣﺘﻰ ﻓﻲ ﺣﺎﻟﺔ ﻋﺪﻡ ﺍﺳﺘﺨﺪﺍﻡ ﺃﺣﺪ ﺍﻟﺘﻄﺒﻴﻘﺎﺕ ﺍﻟﻤﺪﻋﻮﻣﺔ‪.‬‬
‫ﺍﻹﺟﺮﺍء‬
‫ﺍﻟﺨﻄﻮﺓ ‪١‬‬
‫ﻗﻢ ﺑﻨﺴﺦ ﺭﻗﻢ ﺍﻟﻬﺎﺗﻒ ﺍﻟﺬﻱ ﺗﺮﻏﺐ ﻓﻲ ﺍﻻﺗﺼﺎﻝ ﺑﻪ‪ .‬ﻓﻲ ﺣﺎﻟﺔ ﻋﺪﻡ ﻧﺴﺦ ﺍﻟﺮﻗﻢ ﺇﻟﻰ ﺍﻟﺤﺎﻓﻈﺔ‪ ،‬ﻗﻢ ﺑﺈﺩﺧﺎﻟﻪ ﻣﺒﺎﺷﺮ ًﺓ‬
‫ﻓﻲ ‪ً Click to Call‬‬
‫ﺑﺪﻻ ﻣﻦ ﺫﻟﻚ‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٢‬‬
‫ﻳﻤﻜﻨﻚ ﺍﻟﻮﺻﻮﻝ ﺇﻟﻰ ﻣﺮﺑﻊ ﺍﻟﺤﻮﺍﺭ ﺍﺗﺼﺎﻝ ﻣﻊ ﺗﺤﺮﻳﺮ ﺑﺎﺳﺘﺨﺪﻡ ﺇﺣﺪﻯ ﺍﻟﻄﺮﻕ ﺍﻟﺘﺎﻟﻴﺔ‪:‬‬
‫ﻣﺰﺩﻭﺟﺎ ﻓﻮﻕ‬
‫ﻧﻘﺮﺍ‬
‫– ﺍﻧﻘﺮ ً‬
‫ً‬
‫ﺑﺸﺮﻳﻂ ﻣﻬﺎﻡ ﻧﻈﺎﻡ ‪.Windows‬‬
‫– ﺍﻧﻘﺮ ﺑﺰﺭ ﺍﻟﻤﺎﻭﺱ ﺍﻷﻳﻤﻦ ﻓﻮﻕ‬
‫ﺍﺗﺼﺎﻝ ﻣﻊ ﺗﺤﺮﻳﺮ‪.‬‬
‫ﺑﺸﺮﻳﻂ ﻣﻬﺎﻡ ﻧﻈﺎﻡ ‪ Windows‬ﻭﺣﺪﺩ ﺍﺗﺼﺎﻝ <‬
‫ﺩﻟﻴﻞ ﻣﺴﺘﺨﺪﻡ ‪Click to Call‬‬
‫‪١٤-٢‬‬
‫‪OL-21475-01‬‬
‫ﻓﺼﻞ‬
‫‪ ٢‬ﺇﺟﺮﺍء ﺍﻟﻤﻜﺎﻟﻤﺎﺕ ﺑﺎﺳﺘﺨﺪﺍﻡ ‪Click to Call‬‬
‫ﺍﻻﺗﺼﺎﻝ ﺑﺮﻗﻢ ﻓﻲ ﻗﺎﺋﻤﺔ ﺳﺠﻞ ﺍﻟﻤﻜﺎﻟﻤﺎﺕ‬
‫– ﺍﺳﺘﺨﺪﻡ ﺍﺧﺘﺼﺎﺭ ﻟﻮﺣﺔ ﺍﻟﻤﻔﺎﺗﻴﺢ‪) Ctrl-Alt-D ،‬ﻓﻲ ﺣﺎﻟﺔ ﺗﺜﺒﻴﺖ ‪ Click to Call‬ﻣﺤﻠﻴًﺎ‬
‫ﻋﻠﻰ ﺟﻬﺎﺯ ﺍﻟﻜﻤﺒﻴﻮﺗﺮ(‪.‬‬
‫– ﺣﺪﺩ ﺍﺑﺪﺃ < ﻛﺎﻓﺔ ﺍﻟﺒﺮﺍﻣﺞ < ‪" < Cisco Click to Call‬ﺍﻟﻨﻘﺮ ﻟﻼﺗﺼﺎﻝ"‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٣‬‬
‫ﺍﻟﺼﻖ ﺭﻗﻢ ﺍﻟﻬﺎﺗﻒ ﺃﻭ ﻗﻢ ﺑﺈﺩﺧﺎﻝ ﺍﻟﺮﻗﻢ ﺍﻟﺠﺪﻳﺪ‪ ،‬ﻋﻠﻰ ﺍﻟﻨﺤﻮ ﺍﻟﻘﺎﺑﻞ ﻟﻠﺘﻄﺒﻴﻖ‪.‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٤‬‬
‫ﺣﺪﺩ ﻣﻮﺍﻓﻖ‪.‬‬
‫ﻣﻮﺿﻮﻋﺎﺕ ﻣﺮﺗﺒﻄﺔ‬
‫• ﺍﻟﺘﺤﻀﻴﺮ ﻻﺳﺘﺨﺪﺍﻡ ‪ ،Click to Call‬ﺻﻔﺤﺔ ‪١-١‬‬
‫• ﺍﻟﻮﺻﻮﻝ ﺇﻟﻰ ‪ ،Click to Call‬ﺻﻔﺤﺔ ‪٤-١‬‬
‫• ﺍﺳﺘﻜﺸﺎﻑ ﺃﺧﻄﺎء ‪ Click to Call‬ﻭﺇﺻﻼﺣﻬﺎ‪ ،‬ﺻﻔﺤﺔ ‪١٧-٣‬‬
‫• ﻃﻠﺐ ﺭﻗﻢ ﻫﺎﺗﻒ ﻣﻮﺟﻮﺩ ﺑﺄﺣﺪ ﺍﻟﺘﻄﺒﻴﻘﺎﺕ‪ ،‬ﺻﻔﺤﺔ ‪١١-٢‬‬
‫• ﺍﻻﺗﺼﺎﻝ ﺑﻤﺴﺘﻠﻢ ﺍﻟﺒﺮﻳﺪ ﺍﻹﻟﻜﺘﺮﻭﻧﻲ‪ ،‬ﺻﻔﺤﺔ ‪١٣-٢‬‬
‫• ﺍﻻﺗﺼﺎﻝ ﺑﺮﻗﻢ ﻓﻲ ﻗﺎﺋﻤﺔ ﺳﺠﻞ ﺍﻟﻤﻜﺎﻟﻤﺎﺕ‪ ،‬ﺻﻔﺤﺔ ‪١٥-٢‬‬
‫ﺍﻻﺗﺼﺎﻝ ﺑﺮﻗﻢ ﻓﻲ ﻗﺎﺋﻤﺔ ﺳﺠﻞ ﺍﻟﻤﻜﺎﻟﻤﺎﺕ‬
‫ﻳﻘﻮﻡ ﺳﺠﻞ ﺍﻟﻤﻜﺎﻟﻤﺎﺕ ﺑﺘﺨﺰﻳﻦ ﺁﺧﺮ ‪ ١٠‬ﺃﺭﻗﺎﻡ ﻣﺨﺘﻠﻔﺔ ﺍﺗﺼﻠﺖ ﺑﻬﺎ ﺑﺎﺳﺘﺨﺪﺍﻡ ‪ ،Click to Call‬ﻭﻳﺘﻴﺢ ﻟﻚ‬
‫ﺍﻻﺗﺼﺎﻝ ﺑﻬﺬﻩ ﺍﻷﺭﻗﺎﻡ ﻣﺮﺓ ﺃﺧﺮﻯ ﺑﺴﺮﻋﺔ ﻣﻦ ﻗﺎﺋﻤﺔ "ﺍﻟﻤﻜﺎﻟﻤﺎﺕ"‪ .‬ﻳﻌﺮﺽ ﺳﺠﻞ ﺍﻟﻤﻜﺎﻟﻤﺎﺕ ﺃﺣﺪﺙ ﺍﻷﺭﻗﺎﻡ ﺍﻟﺘﻲ‬
‫ﺗﻢ ﺍﻻﺗﺼﺎﻝ ﺑﻬﺎ ً‬
‫ﺃﻭﻻ ﻛﻤﺎ ﻳﺸﻴﺮ ً‬
‫ﺃﻳﻀﺎ ﺇﻟﻰ ﻋﺪﺩ ﺍﻟﻤﺮﺍﺕ ﺍﻟﺘﻲ ﻗﻤﺖ ﻓﻴﻬﺎ ﺑﺎﻻﺗﺼﺎﻝ ﺑﻜﻞ ﺭﻗﻢ‪.‬‬
‫ﺍﻹﺟﺮﺍء‬
‫ﺍﻟﺨﻄﻮﺓ ‪١‬‬
‫ﺍﻧﻘﺮ ﺑﺰﺭ ﺍﻟﻤﺎﻭﺱ ﺍﻷﻳﻤﻦ ﻓﻮﻕ ﺑﺸﺮﻳﻂ ﻣﻬﺎﻡ ﻧﻈﺎﻡ ‪ Windows‬ﻟﻠﻮﺻﻮﻝ ﺇﻟﻰ ﻗﺎﺋﻤﺔ ‪.Click to Call‬‬
‫ﺍﻟﺨﻄﻮﺓ ‪٢‬‬
‫ﺣﺪﺩ ﺍﺗﺼﺎﻝ < ]ﺍﻟﺮﻗﻢ[‪.‬‬
‫ﺗﻠﻤﻴﺢ‬
‫ﻳﻤﻜﻨﻚ ً‬
‫ﺃﻳﻀﺎ ﺍﻟﻮﺻﻮﻝ ﺇﻟﻰ ﺳﺠﻞ ﺍﻟﻤﻜﺎﻟﻤﺎﺕ ﻣﻦ ﺍﻟﻘﺎﺋﻤﺔ ﺍﻟﻤﻨﺴﺪﻟﺔ ﺑﻤﺮﺑﻊ ﺍﻟﺤﻮﺍﺭ "ﺍﺗﺼﺎﻝ ﻣﻊ ﺗﺤﺮﻳﺮ"‪ .‬ﺭﺍﺟﻊ‬
‫ﺍﻻﺗﺼﺎﻝ ﺑﺮﻗﻢ ﺑﺎﻟﺤﺎﻓﻈﺔ‪ ،‬ﺻﻔﺤﺔ ‪.١٤-٢‬‬
‫ﺩﻟﻴﻞ ﻣﺴﺘﺨﺪﻡ ‪Click to Call‬‬
‫‪OL-21475-01‬‬
‫‪١٥-٢‬‬
‫ﻓﺼﻞ‬
‫‪ ٢‬ﺇﺟﺮﺍء ﺍﻟﻤﻜﺎﻟﻤﺎﺕ ﺑﺎﺳﺘﺨﺪﺍﻡ ‪Click to Call‬‬
‫ﺇﻧﻬﺎء ﺍﻟﻤﻜﺎﻟﻤﺔ‬
‫ﻣﻮﺿﻮﻋﺎﺕ ﻣﺮﺗﺒﻄﺔ‬
‫• ﺍﻟﺘﺤﻀﻴﺮ ﻻﺳﺘﺨﺪﺍﻡ ‪ ،Click to Call‬ﺻﻔﺤﺔ ‪١-١‬‬
‫• ﺍﻟﻮﺻﻮﻝ ﺇﻟﻰ ‪ ،Click to Call‬ﺻﻔﺤﺔ ‪٤-١‬‬
‫• ﺍﺳﺘﻜﺸﺎﻑ ﺃﺧﻄﺎء ‪ Click to Call‬ﻭﺇﺻﻼﺣﻬﺎ‪ ،‬ﺻﻔﺤﺔ ‪١٧-٣‬‬
‫• ﺍﻻﺗﺼﺎﻝ ﺑﺮﻗﻢ ﺑﺎﻟﺤﺎﻓﻈﺔ‪ ،‬ﺻﻔﺤﺔ ‪١٤-٢‬‬
‫• ﻃﻠﺐ ﺭﻗﻢ ﻫﺎﺗﻒ ﻣﻮﺟﻮﺩ ﺑﺄﺣﺪ ﺍﻟﺘﻄﺒﻴﻘﺎﺕ‪ ،‬ﺻﻔﺤﺔ ‪١١-٢‬‬
‫ﺇﻧﻬﺎء ﺍﻟﻤﻜﺎﻟﻤﺔ‬
‫ﻹﻧﻬﺎء ﻣﻜﺎﻟﻤﺔ ﺗﻢ ﺇﺟﺮﺍﺅﻫﺎ ﺑﺎﺳﺘﺨﺪﺍﻡ ‪:Click to Call‬‬
‫• ﺣﺪﺩ ﺇﻧﻬﺎء ﺍﻟﻤﻜﺎﻟﻤﺔ ﺃﺛﻨﺎء ﻋﺮﺽ ﺇﻃﺎﺭ ﺍﻹﻋﻼﻡ‪ .‬ﻋﻠﻰ ﺍﻟﺮﻏﻢ ﻣﻦ ﺫﻟﻚ‪ ،‬ﻳﺘﻢ ﻋﺮﺽ ﻫﺬﺍ ﺍﻹﻃﺎﺭ ﻟﻤﺪﺓ ‪ ١٠‬ﺛﻮﺍﻥ‬
‫ﺗﻘﺮﻳﺒًﺎ ﻓﻘﻂ‪ .‬ﺑﻌﺪ ﺍﺧﺘﻔﺎء ﺍﻹﻃﺎﺭ‪ ،‬ﺃﻧﻪ ﺍﻟﻤﻜﺎﻟﻤﺔ ﺑﺎﺳﺘﺨﺪﺍﻡ ﺍﻟﻬﺎﺗﻒ ﺍﻟﺬﻱ ﺍﺳﺘﺨﺪﻣﺘﻪ ﻹﺟﺮﺍء ﺍﻟﻤﻜﺎﻟﻤﺔ‪.‬‬
‫• ﻗﻢ ﺑﻘﻄﻊ ﺍﻟﻤﻜﺎﻟﻤﺔ ﺑﺎﺳﺘﺨﺪﺍﻡ ﺍﻟﻬﺎﺗﻒ ﺍﻟﺬﻱ ﺗﻢ ﺍﺳﺘﺨﺪﺍﻣﻪ ﻹﺟﺮﺍﺋﻬﺎ‪.‬‬
‫ﻣﻮﺿﻮﻋﺎﺕ ﻣﺮﺗﺒﻄﺔ‬
‫• ﺍﺳﺘﻜﺸﺎﻑ ﺃﺧﻄﺎء ‪ Click to Call‬ﻭﺇﺻﻼﺣﻬﺎ‪ ،‬ﺻﻔﺤﺔ ‪١٧-٣‬‬
‫ﺩﻟﻴﻞ ﻣﺴﺘﺨﺪﻡ ‪Click to Call‬‬
‫‪١٦-٢‬‬
‫‪OL-21475-01‬‬
‫‪٣‬‬
‫ﻓﺼﻞ‬
‫ﺍﺳﺘﻜﺸﺎﻑ ﺃﺧﻄﺎء ‪ Click to Call‬ﻭﺇﺻﻼﺣﻬﺎ‬
‫• ﺍﻷﺳﺌﻠﺔ ﺍﻟﻤﺘﺪﺍﻭﻟﺔ‪ ،‬ﺻﻔﺤﺔ ‪١٧-٣‬‬
‫• ﺭﺳﺎﺋﻞ ﺍﻟﺨﻄﺄ‪ ،‬ﺻﻔﺤﺔ ‪٢٠-٣‬‬
‫ﺍﻷﺳﺌﻠﺔ ﺍﻟﻤﺘﺪﺍﻭﻟﺔ‬
‫ﺱ‪ .‬ﻟﻤﺎﺫﺍ ﻳﺘﻌﻴﻦ ﻋﻠﻲ ﺇﺩﺧﺎﻝ ﻣﻌﻠﻮﻣﺎﺕ ﺍﻟﺤﺴﺎﺏ ﺍﻟﺨﺎﺹ ﺑﻲ ﻓﻲ ﻛﻞ ﻣﺮﺓ ﺃﺳﺘﺨﺪﻡ ‪ Click to Call‬ﻓﻴﻬﺎ؟‬
‫ﺟـ‪ .‬ﻓﻲ ﺣﺎﻟﺔ ﺍﻟﻮﺻﻮﻝ ﺇﻟﻰ ‪ Click to Call‬ﺃﻭ ﺗﻄﺒﻴﻖ ﻣﺪﻋﻮﻡ ﺑﺎﺳﺘﺨﺪﺍﻡ ‪ ،Citrix‬ﺭﺑﻤﺎ ﺗﺴﺘﺨﺪﻡ ﺧﻮﺍﺩﻡ‬
‫ﻣﺨﺘﻠﻔﺔ ﻓﻲ ﻛﻞ ﻣﺮﺓ ﺗﻘﻮﻡ ﻓﻴﻬﺎ ﺑﺎﻟﻮﺻﻮﻝ ﺇﻟﻰ ‪ً .Citrix‬‬
‫ﻭﻓﻘﺎ ﻟﻜﻴﻔﻴﺔ ﺗﻜﻮﻳﻦ ﻣﺴﺆﻭﻝ ﺍﻟﻨﻈﺎﻡ ﻟﺤﺴﺎﺏ‬
‫‪ ،Citrix‬ﻗﺪ ﻳﺘﻌﻴﻦ ﻋﻠﻴﻚ ﺇﺩﺧﺎﻝ ﻣﻌﻠﻮﻣﺎﺕ ﺣﺴﺎﺏ ‪ Click to Call‬ﺍﻟﺨﺎﺹ ﺑﻚ ﻓﻲ ﻛﻞ ﻣﺮﺓ ﺗﻘﻮﻡ ﻓﻴﻬﺎ‬
‫ﺑﺎﻟﻮﺻﻮﻝ ﺇﻟﻰ ﺧﺎﺩﻡ ﺟﺪﻳﺪ‪.‬‬
‫ﺱ‪ .‬ﻛﻴﻒ ﻳﻤﻜﻨﻨﻲ ﺗﺤﺪﻳﺪ ﺍﻟﻬﺎﺗﻒ ﺍﻟﺬﻱ ﺳﻴﺴﺘﺨﺪﻡ ﻟﺘﻄﺒﻴﻖ ‪Click to Call‬؟‬
‫ﺟـ‪ .‬ﺇﺫﺍ ﻟﻢ ﺗﺘﻤﻜﻦ ﻣﻦ ﺣﺴﻢ ﺃﻣﺮ ﺍﻟﻬﺎﺗﻒ ﺍﻟﻤﻄﻠﻮﺏ ﺗﺤﺪﻳﺪﻩ ﺑﺎﺳﺘﺨﺪﺍﻡ ﺍﻟﻤﻌﻠﻮﻣﺎﺕ ﺍﻟﻤﻌﺮﻭﺿﺔ ﻓﻲ ﻋﻼﻣﺔ ﺍﻟﺘﺒﻮﻳﺐ‬
‫"ﻫﻮﺍﺗﻒ"‪ ،‬ﻓﺤﺪﺩ ﺃﺣﺪ ﺍﻟﻬﻮﺍﺗﻒ ﻭﻗﻢ ﺑﺈﺟﺮﺍء ﺍﺗﺼﺎﻝ ﺍﺧﺘﺒﺎﺭﻱ ﻋﻠﻴﻪ‪ .‬ﻭﻗﻢ ﺑﺘﻜﺮﺍﺭ ﺍﻟﻌﻤﻠﻴﺔ ﺣﺘﻰ ﺗﻌﺜﺮ ﻋﻠﻰ ﺍﻟﻬﺎﺗﻒ‬
‫ﺍﻟﺼﺤﻴﺢ‪ .‬ﺑﻌﺪ ﺗﺤﺪﻳﺪ ﺍﻟﻬﻮﺍﺗﻒ ﺍﻟﻤﺨﺘﻠﻔﺔ‪ ،‬ﻗﻢ ﺑﺘﻌﻴﻴﻦ ﺃﺳﻤﺎء ﻣﺴﺘﻌﺎﺭﺓ ﻟﻬﺎ ﻟﻤﺴﺎﻋﺪﺗﻚ ﻋﻠﻰ ﺗﺤﺪﻳﺪﻫﺎ ً‬
‫ﻻﺣﻘﺎ‪.‬‬
‫ﺱ‪ .‬ﻟﻤﺎﺫﺍ ﻻ ﺃﺳﺘﻄﻴﻊ ﺭﺅﻳﺔ ﺍﻟﺮﻣﺰ ‪Click to Call‬‬
‫ﺑﺸﺮﻳﻂ ﻣﻬﺎﻡ ﻧﻈﺎﻡ ‪Windows‬؟‬
‫ﺑﺸﺮﻳﻂ ﻣﻬﺎﻡ ﻧﻈﺎﻡ ‪ .Windows‬ﺇﺫﺍ ﻟﻢ‬
‫ﺟـ‪ .‬ﻓﻲ ﺣﺎﻟﺔ ﺗﺸﻐﻴﻞ ‪ ،Click to Call‬ﻳﺠﺐ ﺃﻥ ﺗﺮﻯ ﺍﻟﺮﻣﺰ‬
‫ﺗﺮ ﺍﻟﺮﻣﺰ ﻓﻲ ﺷﺮﻳﻂ ﻣﻬﺎﻡ ﻧﻈﺎﻡ ‪ ،Windows‬ﻓﺴﺘﻜﻮﻥ ﺍﻷﺳﺒﺎﺏ ﺍﻟﻤﺤﺘﻤﻠﺔ ﻫﻲ‪:‬‬
‫ﺩﻟﻴﻞ ﻣﺴﺘﺨﺪﻡ ‪Click to Call‬‬
‫‪OL-21475-01‬‬
‫‪١٧-٣‬‬
‫ﻓﺼﻞ‬
‫‪ ٣‬ﺍﺳﺘﻜﺸﺎﻑ ﺃﺧﻄﺎء ‪ Click to Call‬ﻭﺇﺻﻼﺣﻬﺎ‬
‫ﺍﻷﺳﺌﻠﺔ ﺍﻟﻤﺘﺪﺍﻭﻟﺔ‬
‫– ﺍﻟﺮﻣﺰ ﻣﺨﻔﻲ؛ ﻓﻲ ﻫﺬﻩ ﺍﻟﺤﺎﻟﺔ‪ ،‬ﺣﺪﺩ ﺍﻟﺰﺭ "ﺇﻇﻬﺎﺭ" ﺑﺸﺮﻳﻂ ﺍﻟﻤﻬﺎﻡ ﻟﻌﺮﺽ ﺍﻟﺮﻣﻮﺯ ﺍﻟﻤﺨﻔﻴﺔ‪.‬‬
‫– ﺃﻧﺖ ﺃﺣﺪ ﻣﺴﺘﺨﺪﻣﻲ ﻧﻈﺎﻡ ‪ Windows‬ﻭﻟﻢ ﻳﺘﻢ ﺗﺸﻐﻴﻞ ﺍﻟﺘﻄﺒﻴﻖ؛ ﻓﻲ ﻫﺬﻩ ﺍﻟﺤﺎﻟﺔ‪ ،‬ﺣﺪﺩ ﺍﺑﺪﺃ < ﻛﺎﻓﺔ‬
‫ﺍﻟﺒﺮﺍﻣﺞ < ‪ < Cisco Click to Call‬ﺗﻬﻴﺌﺔ ‪ Click to Call‬ﻟﺒﺪء ﺗﺸﻐﻴﻞ ﺍﻟﺘﻄﺒﻴﻖ‪.‬‬
‫– ﺃﻧﺖ ﺃﺣﺪ ﻣﺴﺘﺨﺪﻣﻲ ﻧﻈﺎﻡ ‪ Citrix‬ﻭﻟﻢ ﻳﺘﻢ ﺗﺸﻐﻴﻞ ﺍﻟﺘﻄﺒﻴﻖ؛ ﻓﻲ ﻫﺬﻩ ﺍﻟﺤﺎﻟﺔ‪ ،‬ﻗﻢ ﺑﺘﺴﺠﻴﻞ ﺍﻟﺪﺧﻮﻝ ﺇﻟﻰ‬
‫ﺣﺴﺎﺏ ‪ Citrix‬ﻭﺣﺪﺩ ﺗﻬﻴﺌﺔ ‪ Click to Call‬ﻟﺒﺪء ﺗﺸﻐﻴﻞ ﺍﻟﺘﻄﺒﻴﻖ‪ .‬ﻋﻠﻰ ﺍﻟﺮﻏﻢ ﻣﻦ ﺫﻟﻚ‪ ،‬ﻓﺤﺴﺐ‬
‫ﺍﻟﺘﻬﻴﺌﺔ‪ ،‬ﺭﺑﻤﺎ ﻳﻤﻨﻊ ﺍﻟﻨﻈﺎﻡ ‪ Click to Call‬ﻣﻦ ﺍﻟﺒﻘﺎء ً‬
‫ﻧﺸﻄﺎ ﻓﻲ ﺷﺮﻳﻂ ﻣﻬﺎﻡ ‪.Windows‬‬
‫– ﻗﺎﻡ ﺍﻟﻤﺴﺌﻮﻝ ﺑﺘﻌﻄﻴﻞ ﺭﻣﺰ ‪ Click to Call‬ﻓﻲ ﺷﺮﻳﻂ ﺍﻟﻤﻬﺎﻡ ﺃﺛﻨﺎء ﻋﻤﻠﻴﺔ ﺍﻟﺘﺜﺒﻴﺖ‪.‬‬
‫ﺱ‪ .‬ﻟﻤﺎﺫﺍ ﻻ ﺗﻈﻬﺮ ﺧﻴﺎﺭﺍﺕ ﻗﺎﺋﻤﺔ ‪ Click to Call‬ﻋﻨﺪﻣﺎ ﺃﻗﻮﻡ ﺑﺘﻤﻴﻴﺰ ﺭﻗﻢ ﻭﺃﻧﻘﺮ ﺑﺰﺭ ﺍﻟﻤﺎﻭﺱ ﺍﻷﻳﻤﻦ ﻋﻠﻴﻪ؟‬
‫ﺟـ‪ .‬ﺭﺑﻤﺎ ﺗﻜﻮﻥ ﻗﺪ ﻗﻤﺖ ﺑﺘﺜﺒﻴﺖ ﺗﻄﺒﻴﻖ ﺳﻄﺢ ﺍﻟﻤﻜﺘﺐ ﺍﻟﻤﺘﺄﺛﺮ ﺑﻌﺪ ﺍﻟﻘﻴﺎﻡ ﺑﺘﺜﺒﻴﺖ ‪ Click to Call‬ﺃﻭ ﺃﻧﻚ ﻗﻤﺖ‬
‫ﺑﺈﺟﺮﺍء ﺗﺜﺒﻴﺖ ﻣﺨﺼﺺ ﻭﻟﻢ ﺗﺤﺪﺩ ﻫﺬﺍ ﺍﻟﺘﻄﺒﻴﻖ‪ .‬ﻟﺤﻞ ﻫﺬﻩ ﺍﻟﻤﺸﻜﻠﺔ‪ ،‬ﺃﻋﺪ ﺗﺜﺒﻴﺖ ‪ Click to Call‬ﻭﺗﺄﻛﺪ‬
‫ﻣﻦ ﺗﺤﺪﻳﺪ ﺗﻄﺒﻴﻖ ﺳﻄﺢ ﺍﻟﻤﻜﺘﺐ )ﺍﻧﻈﺮ ﺗﺜﺒﻴﺖ ‪ ،Click to Call‬ﺻﻔﺤﺔ ‪.(٢-١‬‬
‫ﻓﻲ ﺣﺎﻟﺔ ﺑﺮﻧﺎﻣﺞ ‪ ،Internet Explorer‬ﻻ ﺗﺘﻢ ﺇﺿﺎﻓﺔ ﺧﻴﺎﺭﺍﺕ ﻗﺎﺋﻤﺔ ‪ Click to Call‬ﺇﻟﻰ‬
‫‪ Internet Explorer‬ﺣﺘﻰ ﺗﺒﺪﺃ ﺗﺸﻐﻴﻞ ﺗﻄﺒﻴﻖ ﺗﻜﻮﻳﻦ ‪ Click to Call‬ﻣﺮﺓ ﻭﺍﺣﺪﺓ‪ .‬ﻟﻠﻘﻴﺎﻡ ﺑﺬﻟﻚ‪ ،‬ﺣﺪﺩ‬
‫ﺍﺑﺪﺃ < ﻛﺎﻓﺔ ﺍﻟﺒﺮﺍﻣﺞ < ‪ < Cisco Click to Call‬ﺗﻜﻮﻳﻦ ‪.Click to Call‬‬
‫ﺱ‪ .‬ﻋﻨﺪ ﺍﺳﺘﺨﺪﺍﻡ ‪ Microsoft Outlook‬ﺃﻭ ‪ ،SharePoint‬ﻟﻤﺎﺫﺍ ﻻ ﺃﺭﻯ ﻗﺎﺋﻤﺔ ﺇﺟﺮﺍءﺍﺕ ﺇﺿﺎﻓﻴﺔ؟‬
‫ﺟـ‪ .‬ﺇﺫﺍ ﻟﻢ ﺗﻈﻬﺮ ﺧﻴﺎﺭﺍﺕ ﻗﺎﺋﻤﺔ ‪ ،Click to Call‬ﻓﺮﺑﻤﺎ ﻟﻢ ﺗﻘﻢ ﺑﺘﺜﺒﻴﺖ ﺍﻟﺘﻄﺒﻴﻖ ﻗﺒﻞ ﺗﺜﺒﻴﺖ ‪.Click to Call‬‬
‫ﺃﻭ ﺭﺑﻤﺎ ﺗﻜﻮﻥ ﻗﺪ ﺃﺟﺮﻳﺖ ً‬
‫ﻣﺨﺼﺼﺎ ﻭﻟﻢ ﺗﻘﻢ ﺑﺘﺤﺪﻳﺪ ﻫﺬﺍ ﺍﻟﺘﻄﺒﻴﻖ‪ .‬ﻟﺤﻞ ﺍﻟﻤﺸﻜﻠﺔ‪ ،‬ﺃﻋﺪ ﺗﺜﺒﻴﺖ ‪Click‬‬
‫ﺗﺜﺒﻴﺘﺎ‬
‫ً‬
‫‪ to Call‬ﻭﺣﺪﺩ ﺍﻟﺘﻄﺒﻴﻖ )ﺍﻧﻈﺮ ﺗﺜﺒﻴﺖ ‪ ،Click to Call‬ﺻﻔﺤﺔ ‪.(٢-١‬‬
‫ﺱ‪ .‬ﻟﻤﺎﺫﺍ ﻳﺨﺘﻔﻲ ﺇﻃﺎﺭ ﺇﻋﻼﻡ ‪ Click to Call‬ﺃﺛﻨﺎء ﺍﻻﺳﺘﻤﺮﺍﺭ ﻓﻲ ﺇﺟﺮﺍء ﺇﺣﺪﻯ ﺍﻟﻤﻜﺎﻟﻤﺎﺕ؟ ﺇﺫﺍ ﺣﺪﺙ ﺫﻟﻚ‪،‬‬
‫ﻓﻜﻴﻒ ﺃﻧﻬﻲ ﻫﺬﻩ ﺍﻟﻤﻜﺎﻟﻤﺔ؟‬
‫ﺛﻮﺍﻥ ﺗﻘﺮﻳﺒًﺎ‪.‬‬
‫ﺟـ‪ .‬ﻓﻲ ﺣﺎﻟﺔ ﺍﺳﺘﺨﺪﺍﻡ ‪ ،Click to Call‬ﺳﻴﻈﻬﺮ ﺇﻃﺎﺭ ﺍﻹﻋﻼﻡ ﻓﻲ ﺃﺳﻔﻞ ﻳﺴﺎﺭ ﺍﻟﺸﺎﺷﺔ ﻟﻤﺪﺓ ‪ٍ ١٠‬‬
‫ﻳﻌﺮﺽ ﺇﻃﺎﺭ ﺍﻹﻋﻼﻡ ﻫﺬﺍ ﺍﻟﺮﻗﻢ ﺍﻟﺬﻱ ﺗﻄﻠﺒﻪ ﻭﻳﺸﻴﺮ ﺇﻟﻰ ﺍﻟﻬﺎﺗﻒ ﺍﻟﺬﻱ ﺗﺴﺘﺨﺪﻣﻪ ﻹﺟﺮﺍء ﺍﻟﻤﻜﺎﻟﻤﺔ‪ .‬ﺃﺛﻨﺎء‬
‫ﻋﺮﺽ ﺇﻃﺎﺭ ﺍﻹﻋﻼﻡ‪ ،‬ﻳﻤﻜﻨﻚ ﺗﺤﺪﻳﺪ ﺇﻧﻬﺎء ﺍﻟﻤﻜﺎﻟﻤﺔ ﻟﻘﻄﻊ ﺍﻟﻤﻜﺎﻟﻤﺔ‪ .‬ﺑﻌﺪ ﺍﺧﺘﻔﺎء ﺇﻃﺎﺭ ﺍﻹﻋﻼﻡ‪ ،‬ﻟﻦ ﻳﺘﻢ‬
‫ﻗﻄﻊ ﺍﻟﻤﻜﺎﻟﻤﺔ ﺣﺘﻰ ﺗﻀﻊ ﺳﻤﺎﻋﺔ ﺍﻟﻬﺎﺗﻒ‪.‬‬
‫ﺩﻟﻴﻞ ﻣﺴﺘﺨﺪﻡ ‪Click to Call‬‬
‫‪١٨-٣‬‬
‫‪OL-21475-01‬‬
‫ﻓﺼﻞ‬
‫‪ ٣‬ﺍﺳﺘﻜﺸﺎﻑ ﺃﺧﻄﺎء ‪ Click to Call‬ﻭﺇﺻﻼﺣﻬﺎ‬
‫ﺍﻷﺳﺌﻠﺔ ﺍﻟﻤﺘﺪﺍﻭﻟﺔ‬
‫ً‬
‫ﻣﺴﺒﻘﺎ ﺑﺎﺳﺘﺨﺪﺍﻡ ‪ Click to Call‬ﻓﻲ ﻗﺎﺋﻤﺔ ﺳﺠﻞ ﺍﻟﻤﻜﺎﻟﻤﺎﺕ؟‬
‫ﺱ‪ .‬ﻟﻤﺎﺫﺍ ﻻ ﻳﻈﻬﺮ ﺍﻟﺮﻗﻢ ﺍﻟﺬﻱ ﺍﺗﺼﻠﺖ ﺑﻪ‬
‫ﺟـ‪ .‬ﺗﺤﺘﻔﻆ ‪ Click to Call‬ﻗﺎﺋﻤﺔ ﺳﺠﻞ ﺍﻟﻤﻜﺎﻟﻤﺎﺕ ﺑﺴﺠﻞ ﻳﻀﻢ ﺁﺧﺮ ‪ ١٠‬ﺃﺭﻗﺎﻡ ﻓﺮﻳﺪﺓ ﺍﺗﺼﻠﺖ ﺑﻬﺎ ﺑﺎﺳﺘﺨﺪﺍﻡ‬
‫‪ .Click to Call‬ﻳﺤﺘﻮﻱ ﻫﺬﺍ ﺍﻟﺴﺠﻞ ﻋﻠﻰ ﺍﻟﻤﻜﺎﻟﻤﺎﺕ ﺍﻟﺘﻲ ﺃﺟﺮﻳﺘﻬﺎ ﻣﻦ ﺍﻟﺘﻄﺒﻴﻘﺎﺕ ﺍﻟﻤﺪﻋﻮﻣﺔ ﺃﻭ ﻣﻦ‬
‫‪ Click to Call‬ﻣﺒﺎﺷﺮ ًﺓ‪.‬‬
‫ﻋﻠﻰ ﺍﻟﺮﻏﻢ ﻣﻦ ﺫﻟﻚ‪ ،‬ﺇﺫﺍ ﺍﺳﺘﺨﺪﻣﺖ ‪ Citrix‬ﻟﻠﻮﺻﻮﻝ ﺇﻟﻰ ﺍﻟﺘﻄﺒﻴﻘﺎﺕ ﺍﻟﺘﻲ ﺗﺴﺘﺨﺪﻡ ‪،Click to Call‬‬
‫ﻓﺮﺑﻤﺎ ﻻ ﺗﺘﻤﻜﻦ ﻣﻦ ﺭﺅﻳﺔ ﺳﺠﻞ ﺍﻟﻤﻜﺎﻟﻤﺎﺕ ﺑﺎﻟﻜﺎﻣﻞ‪ .‬ﻓﻲ ﺣﺎﻟﺔ ﺍﻟﻮﺻﻮﻝ ﺇﻟﻰ ﺍﻟﺘﻄﺒﻴﻘﺎﺕ ﺑﺎﺳﺘﺨﺪﺍﻡ ‪،Citrix‬‬
‫ﻳﻤﻜﻨﻚ ﺍﺳﺘﺨﺪﺍﻡ ﺧﻮﺍﺩﻡ ﻣﺨﺘﻠﻔﺔ ﻓﻲ ﻛﻞ ﻣﺮﺓ ﺗﺘﺼﻞ ﻓﻴﻬﺎ ﺑـ ‪ Click to Call‬ﺃﻭ ﺑﺎﻟﺘﻄﺒﻴﻖ ﺍﻟﻤﺪﻋﻮﻡ‪ .‬ﻧﺘﻴﺠﺔ‬
‫ﻟﺬﻟﻚ‪ ،‬ﻳﺸﻴﺮ ﺳﺠﻞ ﻣﻜﺎﻟﻤﺎﺕ ‪ Click to Call‬ﻓﻘﻂ ﺇﻟﻰ ﺍﻟﻤﻜﺎﻟﻤﺎﺕ ﺍﻟﺘﻲ ﺗﻢ ﺇﺟﺮﺍﺅﻫﺎ ﺑﺎﺳﺘﺨﺪﺍﻡ ‪Click‬‬
‫‪ to Call‬ﻭﺃﻱ ﺗﻄﺒﻴﻘﺎﺕ ﻣﺪﻋﻮﻣﺔ ﺗﻢ ﺍﻟﻮﺻﻮﻝ ﺇﻟﻴﻬﺎ ﻣﻦ ﻧﻔﺲ ﺍﻟﺨﺎﺩﻡ‪.‬‬
‫ﻗﺎﺩﺭﺍ ﻋﻠﻰ ﺣﻞ ﻫﺬﻩ ﺍﻟﻤﺸﻜﻠﺔ ﻋﻦ ﻃﺮﻳﻖ ﺍﻟﺘﺄﻛﺪ ﻣﻦ ﻣﺰﺍﻣﻨﺔ ﻣﻠﻒ ﺗﻌﺮﻳﻒ‬
‫ﻳﺠﺐ ﺃﻥ ﻳﻜﻮﻥ ﻣﺴﺆﻭﻝ ﺍﻟﻨﻈﺎﻡ ً‬
‫ﺍﻟﻤﺴﺘﺨﺪﻡ ﺍﻟﺼﺤﻴﺢ ﻓﻲ ﺑﻴﺌﺔ ‪.Citrix‬‬
‫ﺱ‪ .‬ﻓﻲ ﺣﺎﻟﺔ ﺍﻟﻮﺻﻮﻝ ﺇﻟﻰ ﻣﻮﻗﻊ ‪ Microsoft SharePoint‬ﻣﻦ ‪ ،Internet Explorer‬ﻟﻤﺎﺫﺍ ﻻ‬
‫ﺃﺳﺘﻄﻴﻊ ﺍﻟﻮﺻﻮﻝ ﺇﻟﻰ ﺍﻟﻘﺎﺋﻤﺔ "ﺍﻟﺸﺨﺼﻴﺔ" ﻋﻨﺪ ﺍﻟﻤﺮﻭﺭ ﺑﺎﻟﻤﺎﻭﺱ ﻓﻮﻕ ﻣﺆﺷﺮ ﺣﺎﻟﺔ ﺍﻻﺗﺼﺎﻝ ) ( ﺑﺠﻮﺍﺭ‬
‫ﺍﺳﻢ ﺟﻬﺔ ﺍﻻﺗﺼﺎﻝ؟‬
‫ﺟـ‪ .‬ﻳﺠﺐ ﺗﺜﺒﻴﺖ ‪ Microsoft Office 2003‬ﺃﻭ ‪ Microsoft Office 2007‬ﻋﻠﻰ ﺍﻟﻜﻤﺒﻴﻮﺗﺮ ﺍﻟﺬﻱ‬
‫ﺗﺴﺘﺨﺪﻣﻪ ﻟﻠﻮﺻﻮﻝ ﺇﻟﻰ ﻣﻮﻗﻊ ‪ ،SharePoint‬ﻭﻛﺬﻟﻚ ﺗﺜﺒﻴﺖ ﺍﻟﻤﻜﻮﻥ ‪ .Smart Tag‬ﻗﺪ ﻳﺤﺘﺎﺝ ﺍﻟﻤﺴﺆﻭﻝ‬
‫ﻋﻦ ﻣﻮﻗﻊ ‪ SharePoint‬ﺇﻟﻰ ﺗﻤﻜﻴﻦ ﻣﻴﺰﺓ ﺍﻟﻘﺎﺋﻤﺔ "ﺍﻟﺸﺨﺼﻴﺔ" ﻋﻠﻰ ﺍﻟﺨﺎﺩﻡ‪ .‬ﻓﻲ ﺑﻌﺾ ﺑﻴﺌﺎﺕ ‪،Citrix‬‬
‫ﻻ ﺗﻌﻤﻞ ﻭﻇﻴﻔﺔ ﺗﺤﺮﻳﻚ ﺍﻟﻤﺎﻭﺱ ﺍﻟﻤﻄﻠﻮﺑﺔ ﻟﻌﺮﺽ ﺍﻟﻘﺎﺋﻤﺔ "ﺍﻟﺸﺨﺼﻴﺔ"‪.‬‬
‫ﺱ‪ .‬ﻓﻲ ﺣﺎﻟﺔ ﺍﺳﺘﺨﺪﺍﻡ ‪ Click to Call‬ﻓﻲ ﺑﻴﺌﺔ ‪ ،Citrix‬ﻟﻤﺎﺫﺍ ﻻ ﻳﻤﻜﻨﻨﻲ ﻋﺮﺽ ﺍﻟﺘﻌﻠﻴﻤﺎﺕ ﻋﺒﺮ ﺍﻹﻧﺘﺮﻧﺖ‬
‫ﻟﻠﺘﻄﺒﻴﻖ ﺍﻟﻤﻮﺟﻮﺩ ﻓﻲ ﻣﺴﺘﻌﺮﺽ ﺍﻟﻮﻳﺐ؟‬
‫ﺟـ‪ .‬ﻋﻨﺪ ﺗﺸﻐﻴﻞ ﻣﺴﺘﻌﺮﺽ ﻭﻳﺐ ﻣﻦ ﺍﻟﺨﺎﺩﻡ‪ ،‬ﺗﺤﻮﻝ ﺇﻋﺪﺍﺩﺍﺕ ﺍﻷﻣﺎﻥ ﺍﻟﻤﻮﺟﻮﺩﺓ ﻋﻠﻰ ﻣﺴﺘﻌﺮﺽ ﺍﻟﻮﻳﺐ ﺩﻭﻥ‬
‫ﻋﺮﺽ ﺍﻟﻤﺴﺘﻌﺮﺽ ﻟﻠﺘﻌﻠﻴﻤﺎﺕ ﺍﻟﻤﺘﻮﻓﺮﺓ ﻋﺒﺮ ﺍﻹﻧﺘﺮﻧﺖ‪ .‬ﻟﻤﺰﻳﺪ ﻣﻦ ﺍﻟﻤﻌﻠﻮﻣﺎﺕ‪ ،‬ﺍﺗﺼﻞ ﺑﻤﺴﺆﻭﻝ ﺍﻟﻨﻈﺎﻡ‬
‫ﺑﺸﺄﻥ ﺍﻟﺨﺎﺩﻡ‪.‬‬
‫ﺱ‪ .‬ﻟﻤﺎﺫﺍ ﻟﻢ ﺃﻋﺪ ﺃﺭﻯ ﻣﺠﻤﻮﻋﺔ ‪ Click to Call‬ﺃﻭ ﺧﻴﺎﺭﺍﺕ ﻗﺎﺋﻤﺔ ‪ Click to Call‬ﻣﻦ ﺑﻌﺾ ﺍﻟﺘﻄﺒﻴﻘﺎﺕ‬
‫ﺍﻟﻤﺪﻋﻮﻣﺔ؟‬
‫ﺟـ‪ .‬ﻟﻦ ﺗﻌﻤﻞ ﺍﻟﻮﻇﻴﻔﺔ ﺍﻹﺿﺎﻓﻴﺔ ﻭﻗﻮﺍﺋﻢ ‪ Click to Call‬ﺑﺎﻟﺸﻜﻞ ﺍﻟﺼﺤﻴﺢ ﻓﻲ ﺣﺎﻟﺔ ﺇﺯﺍﻟﺔ ﺃﺣﺪ ﺍﻟﻤﻜﻮﻧﺎﺕ‬
‫ﺍﻟﺘﺎﻟﻴﺔ‪:‬‬
‫•‬
‫‪Microsoft Visual C++ Redistributable‬‬
‫•‬
‫‪ Visual Studio 2005 Tools‬ﻟـ ‪Office Second Edition Runtime‬‬
‫ﻳﺘﻢ ﺗﺜﺒﻴﺖ ﻫﺬﻩ ﺍﻟﻤﻜﻮﻧﺎﺕ ﻋﻨﺪ ﺗﺜﺒﻴﺖ ‪ Click to Call‬ﻭﻳﺠﺐ ﻋﺪﻡ ﺇﺯﺍﻟﺘﻬﺎ‪ .‬ﻟﺤﻞ ﻫﺬﻩ ﺍﻟﻤﺸﻜﻠﺔ‪ ،‬ﻗﻢ ﺑﺈﻋﺎﺩﺓ‬
‫ﺗﺜﺒﻴﺖ ‪.Click to Call‬‬
‫ﺩﻟﻴﻞ ﻣﺴﺘﺨﺪﻡ ‪Click to Call‬‬
‫‪OL-21475-01‬‬
‫‪١٩-٣‬‬
‫ﻓﺼﻞ‬
‫‪ ٣‬ﺍﺳﺘﻜﺸﺎﻑ ﺃﺧﻄﺎء ‪ Click to Call‬ﻭﺇﺻﻼﺣﻬﺎ‬
‫ﺭﺳﺎﺋﻞ ﺍﻟﺨﻄﺄ‬
‫ﺱ‪ .‬ﻟﻤﺎﺫﺍ ﺃﺗﻠﻘﻰ ﺭﺳﺎﺋﻞ ﺧﻄﺄ ﻋﻨﺪﻣﺎ ﺃﺣﺎﻭﻝ ﺍﺳﺘﺨﺪﺍﻡ ‪ Click to Call‬ﻹﺟﺮﺍء ﻣﻜﺎﻟﻤﺔ؟‬
‫ﺟـ‪ .‬ﺇﺫﺍ ﺗﻢ ﺗﻜﻮﻳﻦ ﺍﻟﻜﻤﺒﻴﻮﺗﺮ ﻻﺳﺘﺨﺪﺍﻡ ﺧﺎﺩﻡ ﻭﻛﻴﻞ‪ ،‬ﻓﻘﺪ ﺗﺤﻮﻝ ﺍﻹﻋﺪﺍﺩﺍﺕ ﺍﻟﻮﻛﻴﻠﺔ ﺩﻭﻥ ﺍﺗﺼﺎﻟﻚ‬
‫ﺑـ ‪ .Cisco Unified Communications Manager‬ﻟﺤﻞ ﻫﺬﻩ ﺍﻟﻤﺸﻜﻠﺔ‪ ،‬ﻳﻤﻜﻨﻚ‬
‫ﻣﺤﺎﻭﻟﺔ ﺗﻤﺮﻳﺮ ﺍﻟﺨﺎﺩﻡ ﺍﻟﻮﻛﻴﻞ ﻛﻤﺎ ﻳﻠﻲ‪:‬‬
‫‪ .١‬ﺣﺪﺩ ﺍﺑﺪﺃ < ﻟﻮﺣﺔ ﺍﻟﺘﺤﻜﻢ < ﺧﻴﺎﺭﺍﺕ ﺍﻹﻧﺘﺮﻧﺖ‪.‬‬
‫‪ .٢‬ﺣﺪﺩ ﻋﻼﻣﺔ ﺍﻟﺘﺒﻮﻳﺐ ﺍﺗﺼﺎﻻﺕ‪ ،‬ﺛﻢ ﺣﺪﺩ ﺇﻋﺪﺍﺩﺍﺕ ﺷﺒﻜﺔ ‪.LAN‬‬
‫‪ .٣‬ﺣﺪﺩ ﺗﺠﺎﻭﺯ ﺧﺎﺩﻡ ﺍﻟﻮﻛﻴﻞ ﻟﻠﻌﻨﺎﻭﻳﻦ ﺍﻟﻤﺤﻠﻴﺔ‪.‬‬
‫‪ .٤‬ﺣﺪﺩ ﺧﻴﺎﺭﺍﺕ ﻣﺘﻘﺪﻣﺔ‪.‬‬
‫‪ .٥‬ﺃﺩﺧﻞ ﻋﻨﻮﺍﻥ ‪ IP‬ﺃﻭ ﺍﺳﻢ ﻣﻀﻴﻒ ﺧﺎﺩﻡ ‪Cisco Unified Communications Manager‬‬
‫ﻓﻲ ﺣﻘﻞ ﺍﻻﺳﺘﺜﻨﺎءﺍﺕ‪.‬‬
‫‪ .٦‬ﺣﺪﺩ ﻣﻮﺍﻓﻖ‪.‬‬
‫ﺇﺫﺍ ﻟﻢ ﺗﻘﻢ ﺍﻟﺨﻄﻮﺍﺕ ﺍﻟﺴﺎﺑﻘﺔ ﺑﺤﻞ ﺍﻟﻤﺸﻜﻠﺔ‪ ،‬ﻓﺎﺗﺼﻞ ﺑﻤﺴﺆﻭﻝ ﺍﻟﻨﻈﺎﻡ‪.‬‬
‫ﺭﺳﺎﺋﻞ ﺍﻟﺨﻄﺄ‬
‫ً‬
‫ﻛﺎﻣﻼ‪.‬‬
‫ﺭﺳﺎﻟﺔ ﺍﻟﺨﻄﺄ ﻟﻢ ﻳﺘﻢ ﺗﻜﻮﻳﻦ ﻣﻴﺰﺓ "ﺍﻟﻨﻘﺮ ﻟﻼﺗﺼﺎﻝ" ﺗﻜﻮﻳ ًﻨﺎ‬
‫ﺍﻟﺸﺮﺡ ﺗﻢ ﺗﺮﻙ ﻭﺍﺣﺪ ﺃﻭ ﺃﻛﺜﺮ ﻣﻦ ﺍﻟﺤﻘﻮﻝ ﺍﻹﻟﺰﺍﻣﻴﺔ ﻓﻲ ﺗﻔﻀﻴﻼﺕ ‪ً Click to Call‬‬
‫ﻓﺎﺭﻏﺎ‪.‬‬
‫ﺍﻹﺟﺮﺍء ﺍﻟﻮﺍﺟﺐ ﺍﺗﺨﺎﺫﻩ ﺗﺤﻘﻖ ﻣﻦ ﺇﺩﺧﺎﻝ ﻛﺎﻓﺔ ﺍﻟﻤﻌﻠﻮﻣﺎﺕ ﺍﻟﻤﻄﻠﻮﺑﺔ ﺍﻟﻤﻮﺿﺤﺔ ﻓﻲ‬
‫ﺗﻬﻴﺌﺔ ﺗﻔﻀﻴﻼﺕ ‪ ،Click to Call‬ﺻﻔﺤﺔ ‪.٣-١‬‬
‫ﺩﻟﻴﻞ ﻣﺴﺘﺨﺪﻡ ‪Click to Call‬‬
‫‪٢٠-٣‬‬
‫‪OL-21475-01‬‬
‫ﻓﺼﻞ‬
‫‪ ٣‬ﺍﺳﺘﻜﺸﺎﻑ ﺃﺧﻄﺎء ‪ Click to Call‬ﻭﺇﺻﻼﺣﻬﺎ‬
‫ﺭﺳﺎﺋﻞ ﺍﻟﺨﻄﺄ‬
‫ﺭﺳﺎﻟﺔ ﺍﻟﺨﻄﺄ ﻓﺸﻞ ﺗﺴﺠﻴﻞ ﺍﻟﺪﺧﻮﻝ‪ .‬ﻳﺮﺟﻰ ﺍﻟﺘﺄﻛﺪ ﻣﻦ ﺻﺤﺔ ﺍﺳﻢ ﺍﻟﻤﺴﺘﺨﺪﻡ ﻭﻛﻠﻤﺔ ﺍﻟﻤﺮﻭﺭ‪.‬‬
‫ﺍﻟﺸﺮﺡ ﻳﺠﺐ ﺇﺩﺧﺎﻝ ﻣﻌﻠﻮﻣﺎﺕ ﺣﺴﺎﺏ ‪.Cisco Unified Communications Manager‬‬
‫ﺍﻹﺟﺮﺍء ﺍﻟﻮﺍﺟﺐ ﺍﺗﺨﺎﺫﻩ ﺍﺗﺼﻞ ﺑﻤﺴﺆﻭﻝ ﺍﻟﻨﻈﺎﻡ ﺇﺫﺍ ﻟﻢ ﺗﻜﻦ ﻟﺪﻳﻚ ﻫﺬﻩ ﺍﻟﻤﻌﻠﻮﻣﺎﺕ‪.‬‬
‫ﺭﺳﺎﻟﺔ ﺍﻟﺨﻄﺄ ﻻ ﻳﻤﻜﻦ ﺗﺤﻮﻳﻞ >ﺍﻟﺮﻗﻢ< ﺇﻟﻰ ﺭﻗﻢ ﻫﺎﺗﻒ ﺻﺎﻟﺢ‪.‬‬
‫ﺍﻟﺸﺮﺡ ﺭﻗﻢ ﺍﻟﻬﺎﺗﻒ ﻏﻴﺮ ﺻﺎﻟﺢ‪.‬‬
‫ﺍﻹﺟﺮﺍء ﺍﻟﻮﺍﺟﺐ ﺍﺗﺨﺎﺫﻩ ﻗﻢ ﺑﺘﻌﺪﻳﻞ ﺭﻗﻢ ﺍﻟﻬﺎﺗﻒ ﻭﺣﺎﻭﻝ ﺇﺟﺮﺍء ﺍﻟﻤﻜﺎﻟﻤﺔ ﻣﺮﺓ ﺃﺧﺮﻯ‪.‬‬
‫ﺩﻟﻴﻞ ﻣﺴﺘﺨﺪﻡ ‪Click to Call‬‬
‫‪OL-21475-01‬‬
‫‪٢١-٣‬‬
‫ﻓﺼﻞ‬
‫‪ ٣‬ﺍﺳﺘﻜﺸﺎﻑ ﺃﺧﻄﺎء ‪ Click to Call‬ﻭﺇﺻﻼﺣﻬﺎ‬
‫ﺭﺳﺎﺋﻞ ﺍﻟﺨﻄﺄ‬
‫ﺩﻟﻴﻞ ﻣﺴﺘﺨﺪﻡ ‪Click to Call‬‬
‫‪٢٢-٣‬‬
‫‪OL-21475-01‬‬