Data Sheet
Cisco Unified Communications Manager Assistant for
Cisco Unified Communications Manager Version 6.0
®
Cisco Unified Communications is a comprehensive IP communications system of voice,
video, data, and mobility products and applications. It enables more effective, more
secure, more personal communications that directly affect both sales and profitability. It
brings people together by enabling a new way of communicating—where your business
moves with you, security is everywhere, and information is always available...whenever
and wherever it is needed. Cisco Unified Communications is part of an integrated solution
that includes network infrastructure, security, mobility, network management products,
lifecycle services, flexible deployment and outsourced management options, end-user
and partner financing packages, and third-party communications applications.
A busy assistant can be overwhelmed by the multitude of calls from various sources to an
executive's phone, especially when working with more than one manager. The small display of
traditional phones can make things worse, because only a few calls can be shown with full caller
ID and call status details. Cisco Unified Communications Manager Assistant (formerly Cisco IP
Manager Assistant) provides the call-routing and display capabilities required in a business
environment while giving you a choice of phone devices to best fit your needs.
By offering a console application on office PCs and various soft keys and display panes on Cisco
Unified IP phones, Cisco Unified Communications Manager Assistant supplies job-specific tools to
more efficiently manage calls in this important environment. If an assistant does not use a PC,
Cisco offers several Cisco Unified IP phones suited for that purpose with high-resolution displays
in 4-bit grayscale or 12-bit color. For applications where assistants handle five or fewer managers,
some of the feature capabilities of the PC-based console application can be extended to the
displays on the phone. Assistants can manage calls from their phones, from their PCs, or from
both.
Call-Control Tools for Assistants
The Cisco Unified Communications Manager Assistant Console (Figure 1) allows assistants to
quickly determine a manager's status and decide what to do with a call. Assistants can manipulate
calls using their PC GUI using keyboard shortcuts, drop-down menus, or drag-and-drop
techniques. Directory searches on the PC interface are quick and simple, and speed dials can be
easily programmed and activated with a point and click without having to type numbers on the
phone keypad.
Having a larger display area in the Cisco Unified Communications Manager Assistant Console
window than is available on the Cisco Unified IP phone makes it easier for assistants to keep track
of multiple calls. Assistants can use the Cisco Unified IP phone buttons to invoke features, and the
correct call states are reflected on the PC interface (Figure 1).
Figure 1.
Cisco Unified Communications Manager Assistant Console
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Data Sheet
Some assistants answer phones in areas away from their PC, or they prefer to use the phone
exclusively to manage calls. In these instances, some of the capabilities of the Cisco Unified
Communications Manager Assistant Console are extended to the display panes of the phone with
the Cisco Unified Communications Manager Assistant Phone Application using Extensible Markup
Language (XML) technology (Figure 2).
Figure 2.
Cisco Unified Communications Manager Assistant Phone Application
Giving Managers Complete Information and the Ability to Take Control
An IP phone-based user interface allows managers to monitor the way their calls are being
handled, and a simplified set of soft keys enables them to handle calls without needing the full
range of functions they have delegated to their assistants. Administrators can customize the soft
key template on the manager's phone to match the manager's preferences (Figure 3).
Figure 3.
Manager's Phone Interface
Important Features and Benefits
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Data Sheet
Cisco Unified Communications Manager Assistant can be configured in either proxy-line mode or
shared-line mode. In proxy-line mode, managers and assistants have different directory numbers
or lines on their phones, but calls to managers are usually diverted to the assistant's line. In
shared-line mode, both managers and assistants share the same directory number, but assistants
can handle calls without disturbing managers. The Cisco Unified Communications Manager
Assistant Phone Application can be used in either mode.
With Cisco Unified Communications Manager Version 6.0, Cisco Unified Communications
Manager Assistant enhancements include multiple active mode, which supports greater scalability.
With this release, up to three instances of Cisco Unified Communications Manager Assistant can
support up to 3500 managers and 3500 assistants, for a total of 7000 users. Additionally, new
features include whisper with intercom, support for selected Session Initiation Protocol (SIP)
phones, incoming call alert tone on diverted calls, and Arabic and Hebrew locale support.
Cisco Unified Communications Manager Assistant Features
Cisco Unified Communications Manager Assistant offers the following features:
●
Manager call handling through Cisco Unified Communications Manager Assistant Console
or Cisco Unified Communications Manager Phone Application
●
View of manager status and calls
●
Display of call state, caller ID, and call timers
●
Call-handling context-sensitive buttons
●
Call-handling menus and shortcuts (Cisco Unified Communications Manager Assistant
Console)
●
Reflection of call states on console even when handled using phone user interface
●
Ability to search for people in the corporate or Cisco Unified Communications Manager
directory (Cisco Unified Communications Manager Assistant Console)
●
Display of up to 25 directory entries at a time (Cisco Unified Communications Manager
Assistant Console)
●
Answer and release
●
Call transfer
●
Call conference
●
Per-call drag-and-drop transfer and hold-drag call from loop key to directory record for
transfer (Cisco Unified Communications Manager Assistant Console only)
●
Integration with Cisco Unified Communications Manager dial rules
●
Dial digits (dual tone multifrequency) from Cisco Unified Communications Manager
Assistant Console
●
Native Cisco Unified Communications Manager Intercom with whisper
●
Ability to immediately divert or transfer selected calls to a preconfigured target
●
Ability to divert all calls (proxy-line mode only)
●
Ability to transfer to voicemail (TrnsfVM)
●
Ability to create speed dials for frequently used numbers (Cisco Unified Communications
Manager Assistant Console only)
●
Ability to handle calls on managers' own lines (shared-line mode only)
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Data Sheet
●
Barge in (shared-line mode only)
●
Privacy (shared-line mode only)
●
Direct transfer (shared-line mode only)
●
Transfer of call to manager (TransfMg)
●
Join (shared-line mode only)
●
Message-waiting-indicator (MWI) status of manager's phone (shared-line mode only when
used with Cisco Unified Communications Manager Assistant Console)
●
Do not disturb (DND)
Manager Features
Features on the Manager’s phone are as follows:
●
Transfer of call to assistant (TransfAs)
●
DND
●
Divert all calls
●
Call intercept
●
Call filtering on calling line ID (CLID) (proxy-line mode only)
●
Intercom with whisper
●
Speed dials
●
Transfer to voicemail (TrnsfVM)
●
Barge in (shared-line mode only)
●
Direct transfer (shared-line mode only)
●
Join (shared-line mode only)
Cisco Unified Communications Manager Assistant Phone Application Features
Features of Cisco Unified Communications Manager Assistant Phone Application follow:
●
Support for proxy-line and shared-line modes
●
Password protection
●
Ability to view manager call status—busy, on-hold, on/off-hook, ringing, and message
waiting
●
Manager call handling
●
Intercom with whisper
●
Configuration of manager settings—filter on/off, exclusive/inclusive, do not disturb on/off,
divert calls on/off, and divert target
●
Smart sort
●
Distinctive ringing
Scale and Limits
●
Up to 10 assistants per manager
●
Up to 33 proxy lines (monitored manager lines) per assistant
●
Recommended no more than five managers on Cisco Unified Communications Manager
Phone Application
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Data Sheet
●
Total of 1250 total assistants and 1250 managers per Cisco Unified Communications
Manager Assistant application instance; up to 3 instances per Cisco Unified
Communications Manager cluster, for a total of 3500 managers and 3500 assistants
System Requirements
Server Requirements
●
Cisco Unified Communications Manager 6.0
●
Cisco Unified Communications Manager Assistant Phone Application
●
Any Cisco Media Convergence Server or third-party server platform that is certified to run
Cisco Unified Communications Manager
Cisco Unified Communications Manager Assistant Station
●
Pentium II 366-MHz processor PC
●
128 MB of RAM
●
Microsoft Windows 2000 or Microsoft Windows XP
●
Cisco Unified IP Phone 7940G, 7941G, 7941G-GE, 7960G, 7961G, 7961G-GE, 7970G, or
7971G-GE model supporting Skinny Call Control Protocol (SCCP)
●
Cisco Unified IP Phone 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, or 7971G-GE
model supporting Session Initiation Protocol (SIP)
Manager Station
●
Cisco Unified IP Phone 7940G, 7941G, 7941G-GE, 7960G, 7961G, 7961G-GE, 7970G, or
7971G-GE model supporting Skinny Call Control Protocol (SCCP)
●
Cisco Unified IP Phone 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, or 7971G-GE
model supporting Session Initiation Protocol (SIP)
Ordering Information
Cisco Unified Communications Manager Assistant is shipped with Cisco Unified Communications
Manager—it is not orderable separately.
Cisco Unified Communications Services and Support
Using the Cisco Lifecycle Services approach, Cisco and its partners offer a broad portfolio of endto-end services to support the Cisco Unified Communications system. These services are based
on proven methodologies for deploying, operating, and optimizing IP communications solutions.
Initial planning and design services, for example, can help you meet aggressive deployment
schedules and minimize network disruption during implementation. Operate services reduce the
risk of communications downtime with expert technical support, and optimize services enhance
solution performance for operational excellence. Cisco and its partners offer a system-level service
and support approach that can help you create and maintain a resilient, converged network that
meets your business needs.
All contents are Copyright © 1992–2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Data Sheet
Printed in USA
All contents are Copyright © 1992–2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
C78-387042-00 3/07
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