Technology-Enabled Business
Processes
Andrea Norris
NSF Deputy CIO/Director, Division of Information Systems
and
Mary Santonastasso
Director, Division of Grants and Agreements
March 2004
Technology Enabled Business Processes
Objective:
Utilize and Sustain Broad Access to New and
Emerging Technologies for Business
Application
A Year of Success and Lessons Learned
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External Assessment of Results
– Presidents Award for Excellence in eGov
– “A-” for IT Security
– Green for eGov
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Outcomes, Accomplishments, & Lessons
– Leadership Role in Government-wide Grants Management Plans
– New Business/Application Capabilities
– Strategic Investments in Enterprise Architecture/Corporate
Infrastructure
– Significantly Improved Security Posture
– Improved Management Practices and Processes
An eGovernment Success Story
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40,000 (FY02 35,000) Electronic Proposals (over 99%)
190,000 (FY02 150,000) Electronic Reviews
7,500 (FY02 6,000) Electronic Graduate Research Fellowships
25,000 (FY02 22,000) Electronic Grantee Progress Reports
15,000 (FY02 14,000) Electronic Requests
$3.5 Billion Distribution of Funds
FY01
FY02
FY03
FY00
99.99
99.96
FY99
FY98
FY97
4
17
44
100
99.6
81
FastLane
• Proposals, Awards and Status
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Proposal Preparation,
Proposal Status Inquiry,
Project Reports
And much more!
Research Administration
Financial Administration
Proposal Review
Panelist Functions
Reduce administrative burden on external customers and NSF
Provide greater access to information
Next Generation e-Capabilities
Rich Knowledge Base
Integrated Applications
Streamlined Processes
Consistent, Quality Services
A Solid Foundation
For Success
Mission-Oriented,
Customer-Focused
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Flexible
Agile
Innovative
Secure
Challenges & Drivers
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Cutting-edge innovators
Knowledge-rich world
class workforce
Government-wide
mandates
Technology enabled business
process improvements
Aging infrastructure
Technology & Tools
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Continued Leadership and
Innovation in eGovernment
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Enabling Human Capital
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World Class Customer Services
and Secure Infrastructure
eGov Leadership: Grants.gov
• Mandate - President’s Management Agenda and PL106-107
• Eleven Partner Agencies
– HHS (managing partner), NSF, Defense, Education, HUD, Justice,
Transportation, Agriculture, Commerce, Labor, and Homeland
Security/FEMA
• Produce a simple, unified “storefront” for all customers of Federal
grants to electronically
– Find grant opportunities – Launched in February 2003
– Apply for grants – Launched in October 2003 with SF424 forms
Grants.gov Status
• FIND
– All 26 grant-making agencies posting funding opportunities to the
FIND mechanism. 810 opportunities have been posted (2/03)
• APPLY
– 16 federal programs can accept proposals via Grants.gov with 9
received (3/04)
– NSF-Led Effort to Establish Research & Related Application Data
Set
– Additional forms development for agencies not using the SF424 to
collect additional data
– Agency System to System Interface – Successfully tested with
several agencies including NSF
– Applicant System to System Interface – Gathering requirements,
piloting in June/July 2004
Lines of Business Opportunities
OMB and the LoB Task Forces are focused on a business-driven, common solution
developed through architectural processes.
The following LoBs will achieve significant results
by the end of FY2004.
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Grants Management (NSF, Ed)
Financial Management (DOL, DOE)
Human Resources Management (OPM)
Federal Health Architecture (HHS)
Case Management (DOJ)
Common Solution: A business
process and/or technology based
shared service made available to
government agencies.
Business Driven (vs. Technology
Driven): Solutions address distinct
business improvements that
directly impact LoB performance
goals.
Developed Through Architectural
Processes: Solutions are developed
through a set of common and
repeatable processes and tools.
Expected LoB Outcomes
The LoB Task Forces will identify a common solution, develop a target architecture, and
develop a joint business case by September 2004.
Key
Milestone
Key Deliverables
3/25/2004
LoB Vision, Goals, and Objectives *
3/25/2004
LoB Plan (FY04 spend plan, project plan, etc.) *
4/15/2004
Request for Information (RFI) to Industry Vendors
6/30/2004
Draft Common Solution and Target Architecture
8/1/2004
Final Common Solution and Target Architecture
8/1/2004
Draft Joint Business Case for LoB Common Solution
Early Sept. ‘04
Final Joint Business Case for LoB Common Solution
* Draft due to OMB by COB 3/23/04.
Planned NSF Initiatives
• Continued leadership of Governmentwide Grants Management
Line of Business strategy
– Government-wide solution set(s) and architecture(s) will
significantly affect NSF investment strategy
– Consideration of shared service provider role for research and
related
• Integration with Grants.gov APPLY capability
• Pilot new Federal Authentication capability
– Grants.gov, NSF and USDA will demonstrate the ability to serve as
credential providers to each others’ systems
Leadership and Innovation in
eGovernment
PRAMIS
Back Office Grants Management
EJ Pathfinder
FastLane
Grants.gov
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e-Gov Initiatives
e-Procurement/e-Property
e-Travel
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Strategic Information Asset Mgmt
Customer Relationship Management
Corporate Directory/e-Authentication
IT Infrastructure
Inception
10/2001
Phase I & II
12/2002
National
Archive
eJacket Approved
as Official Record
Phase III
11/2003
Post
Phase III
PRAMIS
TBD
4/2003
eJacket is a web-based system that enables grants management.
• Allows staff to
electronically
process proposals
from receipt to DD
Concur
• Pathfinder for an
Enterprise Grants
Management
• Provides
automated
role-based
workflow
• Fully supports
non-award
proposal actions
Enabling Human Capital Management
End-to-End State-of-Art Human Capital Management
Suite of Capabilities
• Define Concept, Requirements, and Migration Strategy for
eHuman Capital Technology Support
• Migration to Department of Interior Payroll/Personnel
Processing System
• Integration with Other Government-wide Human Capital
Initiatives
• Includes New Learning Management System in
Conjunction with Government-wide eTraining
• Framed by New Human Capital Management Plan
Deliver World Class Customer Services
and Secure Infrastructure
• Improvements to IT Security Program
• Implement Recommendations from Business Analysis
– Enterprise Architecture
– Enhancements to Improve Operational Efficiencies
• Continue Multi-Year Infrastructure Modernization
The NSF Enterprise Architecture will initially include two
primary areas of technology and technology governance
Applications & Data
• Next Generation Grants Management
– End-to-end Integrated Grants
Processing
– New Reviewer Knowledgebase
– Configurable enterprise workflow
• E-Human Capital
• Strategic Information Management
– Data Warehousing & metadata mgmt.
– Knowledge, content & document mgmt.
– Collaborative environments
• E-Gov Initiatives
• Customer Relationship Management
Infrastructure
• Enterprise Portal
– Distributed Authorship
– Single point of access for NSF
information
• Directory Services
– Single source of authentication & signon
– Centralized identity mgmt. &
personalization
• Enterprise Management Systems
– Fault, Capacity, Availability,
Performance, Security & Inventory
Management
– Desktop Management
– Integrated Customer Support
• Technology Governance
NSF IT Security Program
Privacy,
Integrity,
Availability,
Security
Protections
Open,
Collaborative
Environment for
Research and
Discovery
Fundamental Philosophy of Risk Management
Where Risks Are Assessed, Understood, and
Appropriately Mitigated
How to Assess Accomplishments and
Outcomes?
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Continued Leadership and
Innovation in eGovernment
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Enabling Human Capital
•
World Class Customer Services
and Secure Infrastructure
• Governmentwide Grants Management
• New Business/Application Capabilities
• Enterprise Architecture &
Infrastructure Modernization
• Security
• IT Management Practices
• PMA Scorecard
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FISMA
eGov Act
Security Report Card
Internal Metrics