Consumer Affairs Tracking System Data for Complaints from Consumer Service Cards for FY2000 (Qlll
and QIV) and FY2001, Provided In Response to DFCNSPS-3
Consumer Affairs Trackina Svstem (CATS 3.0)
PY 2000 Qtr 3 & Qtr 4 Type-Problem - Source-Consumer’Servlce
Card
:ategory
issue
Involved
Total Count
lelivery/Mail Pick-Up
Misdelivered
Street Delivery
116
Post Office Box
157
Street Delivery
19
Delay (Has Mailpiece)
First Class
81
21
Priority Mail
Express Mail
15
Certified
6
Periodicals/Weekly
9
Periodicals/Monthly
5
Priority Mail (Del. Confirmation)
4
Standard B (Parcels)
3
Periodicals/Other
2
Insured
1
Periodicals/Daily
1
Priority Mail Global Guaranteed
1
Standard A (Church Mail)
1
May (No Mailpiece)
First Class
1910
Priority Mail
881
PeriodicalsAVeekly
487
Express Mail
382
Periodicals/Other
207
Standard A
164
Periodicals/Daily
129
Periodicals/Monthly
97
International
90
Certified
94
Standard B (Parcels)
82
Registered
24
Insured
20
Return Receipt
7
C.0.D
2
Military
1
Priority Mail (Del. Confirmation)
1
Non-Receipt
First Class
1448
Priority Mail
252
Periodicals/Weekly
129
Periodicals/Other
130
Certified
86
Standard B (Parcels)
134
Certified
72
Periodicals/Monthly
101
international
74
Standard A
73
Express Mail
50
Insured
48
Periodicals/Daily
27
Return Receipt
18
Registered
9
Priority Mail (Del. Confirmation)
4
Did Not Deliver
Time Of Delivery
Mali Returned To Sender
Damaged Mali
Mail Pick-Up
Requested Service
Uneoliclted Meil
Mail Fraud
Tempered/RlfIed
Standard A (Sales/Ads)
C.0.D
Military
Standard B (Del. Confirmation)
Street Delivery
Post Office Box
Caller Service
General Delivery
Street Delivery
Post Office Box
Caller Service
First Class
Standard B (Parcels)
Post Off ice Box
General Delivery
Express Mail
General Delivery
C.0.D
Priority Mail
First Class
Priorii Mail
Standard B (Parcels)
Periodicals/Other
Multiple Classes Of Mail
Periodicals/Other
Periodicals/Monthly
Standard A
Insured
Express Mail
Periodicals/Daily
PeriodicalsMleekly
international
Standard A
Certified
Street Delivery
Collection Box
Hold Mail
Delivery Changes
Return Receipt
Mailing Lists
Redelivery
Mailing Lists
Advertisement
Letter
Mail Order
Chain Letter
First Class
Multiple Classes Of Mail
Priorii Mail
Standard B (Parcels)
international
Express Mail
4
4
2
1
610
2
1
1
769
64
1
443
23
7
3
2
2
1
1
569
163
123
51
63
25
33
20
24
12
12
10
6
5
2
19
5
422
133
15
6
3
2
10
1
24
3
246
56
24
16
5
7
I-
Theft
PoiiciedProcedureo
Lobby
Waiting Time
Transaction
Calling The USPS
Hours Of Setvica
Products
C
Misc. Services
Claim
USPS Adverfieemenfs
Mailing Services
,-
3
international
First Class
International
Standard B (Parcels)
Certified
Express Mail
Priority Mail
CMRAS/institutions/Ageocies
Forms
Supplies
Post Offiies
Postal Stores
Contract Units
BMEU
Post Off ices
Postal Stores
Contract Units
Post Offices
NSC/Call Center
Post Off ices
Post Offices
Post Office Box Section
BMEU
Contract Units
Postal Business Center
Stamps/Commemoratives
Philatelic
Envelopes/Postcards
Mailing Products
Money Order
Post Office Box
Stamps By Mail
Stamps Online
Domestic
Claims Appeal
International
Express Mail
Corporate Campaign
New Service Campaign
Priority Mail
Certified
Return Receipt
Periodicals
First Class
Standard B (Parcels)
insured
Standard A
Registered
C.0.D
international
Priority Mail
Express Mail
2
63
3
5
1
1
1
1
2I
2
3620
9
6
4
29
4
5
1
208
32
768
49
1
1
1
722
66
34
18
42
16
2
1
5
1
1
3
1
1
1
381
72
54
35
42
34
22
19
10
7
9
4
,-
ersonnei
Appearance
Behavior
Vandalism
Retail Lobby
Appearance
Location
Dioabiiity iaaue
Mailing Equipment/Supplier
Safety
Environmental
3b SiWiT
4
Information
Iseues
Military
Priority Mail (Del. Confirmation)
Clerks
Carriers
Postmaster
Carriers
Clerks
Managers/Supervisors
NSCXall Center Agent
Postmaster
Other Personnel
Contract Employee
NSC/Call Center Agent
Clerks
Carriers
Managers/Supervisors
Carriers
Postmaster
Contract Employee
Other Personnel
Collection Box
Mailbox
Stamp Machines
Non-Postal Equipment
Postal Mailing Center
Scales
Copier
Postal Mailing Center
Post Offices
NDCBUSKentralized Delivery
Collection Box
Contract Untts
Postal Stores
Post Off ices
Contract Units
Collection Box
Contract Units
NDCBUSKentralized Delivery
BMEU
Postal Stores
Post Offices
Stamp Machines
Post Offices
Postal Vehicles
Post Offices
Postal Product
USPS Web Site
3
1
16
11
1
1715
1034
137
145
166
79
15
194
62
9
11
4
5
2
2
3
1
13714
6
5
3
1
1
233
68
6
1
1
609
249
266
68
47
3
1
139
1
16
12
10
1
4
:ategory
leiivew/Mall Pick-UD
1
Consumer Affairs Tracking System (CATS 3.0)
FY 2001 Type-Problem
Source-Consumer Service Card
issue
involved
Misdelivered
Street Deliverv
Post Off ice Box
Caller Sewice
Delay (Has Mallpiece)
First Class
Priority Mail
Express Mail
Periodicals/Weekly
Standard A (Sales/Ads)
Priority Mail (Del. Confirmation)
Periodicals/Daily
Certified
Standard B (Parcels)
Periodicals/Monthly
Periodicals/Other
international
Standard A
Standard A (Church Mail)
Priority Mail Global Guaranteed
Registered
insured
Standard B (Del. Confirmation)
Return Receipt
C.0.D
Merchandise Return Receipt
Military
Delay (No Mailpiece)
First Class
Priority Mail
Periodicals/Weekly
Standard B (Parcels)
Express Mail
Periodicals/Other
Periodicals/Monthly
Certified
Priority Mail (Del. Confimtation)
Periodicals/Daily
Standard A (Sales/Ads)
international
Standard A
Insured
Standard A (Church Mail)
Registered
Standard B (Del. Confirmation)
Priority Mail Global Guaranteed
Return Receiot
C.0.D
’
Merchandise Return Receipt
Miliiary
Non-Receipt
First Class
Priority Mail
Total Count
5387
625
24:;
1223
564
414
149
147
146
130
127
96
84
46
42
39
26
24
23
19
6
5
2
2
1536
452
268
168
160
126
98
86
73
69 I
54
41
38
28
18
18
11
9
3
3
2
1
2947
389
I
Standard B (Parcels)
Certified
Periodicals/Weekly
Periodicals/Monthly
Periodicals/Other
insured
Priority Mail (Del. Confirmation)
Express Mail
Periodicals/Daily
Standard A (Sales/Ads)
international
Return Receipt
Standard A
Registered
Merchandise Return Receipt
Standard B (Del. Confirmation)
Standard A (Church Mail)
C.0.D
Priority Mail Global Guaranteed
Military
Did Not Deliver
Street Delivery
Post Office Box
General Delivery
Caller Service
Time Of Delivery
Street Delivery
Post Off ice Box
Caller Service
Mail Returned To Sender First ClaSS
Post Off ice Box
Standard B (Parcels)
Priority Mail
Certified
Express Mail
General Delivery
international
Priority Mail (Del. Confirmation)
Registered
Priority Mail Global Guaranteed
C.0.D
Damaged Mail
First Class
Priority Mail
Standard B (Parcels)
PerfodicaWMonthly
Multiple Classes Of Mail
Periodicals/Other
Periodicals/Weekly
Insured
Standard A
international
Express Mail
Periodicals/Daily
2
338)
301
226
185
129
96
95
63
70
70
65
44
42
28
12
12
11
8
5
2
2619
143
38
8
1683
318
48
1384
166
62
74
56
35
33
20
12
5
2
2
1377
283
278
109
93
78
64
46
24
23
19
16
Mail Pick-Up
Requested Service
Unsolicited Mail
Mail Fraud
Theft
Policies/Procedures
Retsli
3
Rate Change
Registered
Standard B (Del. Confirmation)
Priority Mail Global Guaranteed
Return Receipt
Street Delivery
Collection Box
Hold Mail
Return Receipt
Delivery Changes
Redelivery
Signature Confination
Mailing Lists
Advertisement
Letter
Parcel (Inc. Video Tapes)
Mail Order
Chain Letter
Prizes/Sweepstakes
Loner-y
First Class
Standard B (Parcels)
Multiple Classes Of Mail
Priority Mail
international
Certified
Express Mail
insured
Priority Mail (Del. Confirmation)
Standard B (Del. Confirmation)
Registered
C.0.D
Military
First Class
Multiple Classes Of Mail
Priority Mail
Standard B (Parcels)
Insured
Registered
Priority Mail (Del. Confirmation)
Express Mail
Priority Mail Global Guaranteed
Mailbox
CMRAS/institution.s/Agencies
Post Office Box
First Class
Priority Mail
international
Standard B (Parcels)
Periodicals
Express Mail
Certified
2
1
1
404
250
807
342
337
150
64
13
67
41
18
60
8
6
2
547
93
57
53
13
8
4
4
2
2
2
1
1
212
31
20
19
7
4
3
1
1
1
1
48
38
IO
7
2
2
1
1
Lobby
Wattlng Time
Transaction
Calling The USPS
Hours Of Servlcs
Products
MISC. Ssrvlcss
Claim
lnquby
USPS Advertisements
Mailing Services
4
Stamps/Commemoratives
Insured
Supplies
Forms
Priority Mail
Post Offices
Postal Stores
Contract Units
BMEU
Post Offices
Postal Stores
Contract Units
BMEU
NSC/Call Center
Post Offiies
Postal Business Center
Post Offices
Post Office Box Section
Postal Stores
BMEU
Contract Units
Postal Business Center
Stamps/Commemoratives
Mailing Products
Envelopes/Postcards
Philatelic
Phone Cards
Post Office Box
Money Order
Stamps By Mail
Postage Due
Business Reply
Sure Money
Stamps By Phone
Stamps Online
Domestic
Claims Appeal
International
Domestic
Money Order
International
Sure Money
Signs In Lobby
New Service Campaign
Corporate Campaign
New Product Campaign
Express Mail
Priority Mail
Prioritv Mail (Del. Confirmation)
Certified
Eroress Mail
1
1
7E
4E
1
6564
241
E
LI
962
61
3c
2
121
34 I
5
673
93
34
19
14
3
1209
161
65
70
9
169
61
51
19
16
10
7
1
60
12
5I
16
6
4
1
26
19
16
12
6
2
1
64
69 I
ersonnel
Appearance
Behavlor
Knowledge
SeWlW
V2ilitiedEqulpment
Waiting Time
Retell Lobby
First Class
International
Standard B (Parcels)
Return Receipt
Priority Mail (Del. Confirmation)
Insured
Standard A
Registered
Periodicals
Signature Confirmation
Priority Mail Global Guaranteed
Standard B (Del. Confirmation)
Merchandise Return Receipt
C.0.D
Clerks
Carriers
Contract Employee
Postmaster
Other Personnel
Managers/Supervisors
Clerks
Carriers
Managers/Supervisors
Postmaster
Other Personnel
NSC/Call Center Agent
Contract Employee
Clerks
Carriers
NSWCall Center Agent
Managers/Supervisors
Other Personnel
Postmaster
Contract Employee
Carriers
Mailbox
Collection Box
Postal Property
Postal Stores
Stamp Machines
Scales
Non-Postal Equipment
Postal Mailing Center
Copier
Post Offices
NDCBUSKentralized Delivery
Collection Box
Postal Stores
Postal Vehicles
Contract Units
51
46
26
25
20
16
12
12
7
7
4
2
2
1
1
14
12
3
2
2
1
1723
1337
311
265
130
49
41
325
164
121
27
26
17
16
1
106
22
10
1
9207
146
137
110
86
340
61
37
9
2
1
Location
Dlsablllty Issue
Malllng Equipment’Suppl
v
Bafety
Environmental
Web Slte.87
Issues
Products
USPS Advertisements
hformatlon
Design
Post Off ices
Collection Box
Contract Units
Postal Stores
NDCBUS/Centralized Delivery
BMEU
Post Offiies
POStalstores
Contract Units
Post Offiis
BMEU
Post Offices
Postal Vehicles
Postal Stores
BMEU
Contract Units
Post Ottices
Postal Product
Postal Vehicles
PC Postage
Electronic Postmark
PosteCS
USPS Web Site
USPS Web Siie
Non-Web Application
District Web Site
USPS Web Site
Non-Web Application
815
460
162
112
57
41
210
6
2
36
6
312
26
8
7
2
130
11
1
3
1
13
1
1
1