. . Before The POSTAL RATE COMMISSION WASHINGTON, D.C. 20268-0001 I Docket No. MC98-1 Mailing Online Service RESPONSE OF THE UNITED STATES POSTAL SERVICE WITNESS GARVEY TO INTERROGATORIES OF OFFICE OF THE CONSUMER ADVOCATE (OCA/USPS-Tl-23-27) The United States Postal Service hereby provides the response of witness Garvey to the following interrogatories OCAIUSPS-Tl-23-27, of Office of the Consumer Advocate: filed on August 4, 1998. Each interrogatory is stated verbatim and is followed by the response. Respectfully submitted, UNITED STATES POSTAL SERVICE By its attorneys: Daniel J. Foucheaux, Jr. Chief Counsel, Ratemaking /c$ &i/L Kenneth N Hollies 475 L’Enfant Plaza West, S.W. (202) 268-3083; Fax: -5402 Washington, D.C. 20260-I 137 August 14, 1998 RESPONSE OF UNITED STATES POSTAL SERVICE WITNESS GARVEY TO INTERROGATORIES OF THE OFFICE OF THE CONSUMER ADVOCATE OCA/USPS-Tl-23. Please refer to your testimony at page 1, footnote 2. You state, “The Postal Service will provide full service access via the World Wide Web, using browser functions in lieu of user-installed software.” Please describe in detail how a Mailing Online customer would transmit a a. Word document “via the World Wide Web, using browser functions in lieu of user-installed software” during (i) the operations test period, (ii) the market test period, (iii) the experimental period, (iv) the post-experiment period. Please reconcile your testimony with the following. “The Postal Service’s b. preferred objective for this experiment is to have it recommended by the Commission by the end of November, 1998. This would allow the Postal Service to explore the possibility that major software developers could integrate Mailing Online into impending updates of software in order to make the service widely and easily available .” Motion of the USPS for Expedition ., July 15, 1998. In particular, why is such integration necessary if “full service access via the World Wide Web” is available “using browser functions in lieu of user-installed software”? Please explain how “integrat[ing] Mailing Online into impending updates of C. software [would] make the service [more] widely and easily available.” RESPONSE: a. (i-iii) Using the built-in file transfer capability of standard browser software, the Mailing Online Web server receives files selected for upload by users from content resident on their local drives or network. accomplished This is via a series of Hyper Text Markup Language (HTML) pages which the user views and interacts with while online using the World Wide Web. This process is enabled by the capabilities therefore does not require additional point-to-point of the browser and software such as might be used in a file transfer. (iv) Unknown, b-c. Given the fact that the internet is just an access channel, and the World Wide Web is only a graphical destinations MC98-1 interface to the internet, it is important for on the internet to have effective “signposts”. Unlike a PC RESPONSE OF UNITED STATES POSTAL SERVICE WITNESS GARVEY TO INTERROGATORIES OF THE OFFICE OF THE CONSUMER ADVOCATE application which retains and reloads all user information internet application Although effectively disappears and settings, an each time the user signs off. getting to and navigating the World Wide Web is as simple as “point and click”, a user must first know how to get to a specific destination the first time, and then must remember hyper-linking characteristic Web functionality processors how to return. The “point and click” has prompted an integration into many desktop applications and even operating of World Wide such as word systems, e.g. Windows 98. Since Mailing Online access is only available via the World Wide Web, and since its functions compliment but do not replace a user’s desktop applications, having “point and click” access to Mailing Online conveniently in the applications operating and perhaps even in the desktop system as well, will certainly make the service more widely and easily available. MC98-1 themselves, embedded RESPONSE OF UNITED STATES POSTAL SERVICE WITNESS GARVEY TO INTERROGATORIES OF THE OFFICE OF THE CONSUMER ADVOCATE OCAIUSPS-Tl-24. Please refer to Exhibit 1 to your response to interrogatory OCA/USPS-Tl-10. For each date on which more than one transaction occurred, please a. provide the number of different mailers who transmitted on that date and the volume transmitted on that date by mailer. Please provide the total number of different mailers who have utilized b. Mailing Online during the period covered by Exhibit I. For each separate mailer who has utilized Mailing Online during the C. period covered by Exhibit 1, please provide the total number of transactions that occurred during the period covered by Exhibit 1 and the dates on which those transactions occurred. (It is not necessary to identify mailers; merely differentiate them.) For each separate mailer who has utilized Mailing Online during the d. period covered by Exhibit 1, please provide the total number of transactions that occurred in each calendar month during the period covered by Exhibit 1. For each separate mailer who has utilized Mailing Online during the e. period covered by Exhibit 1, please provide the average number of transactions per calendar month during the period covered by Exhibit 1. RESPONSE. Answers Response pages. to each of these questions to OCAAJSPS-Tl-24. are provided in the Attachment The body of the Attachment One of these reports on operations other four report on activity in Tampa. to contains five test activity in Hartford, while the Please note that these latter four pages consist of a single table physically arrayed across all four pages, with columns representing MC98-1 each operations test customer and each row representing dates. Attachment to Response to OCA/USPS-Tl-24. Page 1 Attachment to Response to OCAIUSPS-Tl-24. Page 2 0 0 0 0 0 0 0 0 0 0 0 0 0 a 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 , 3800 SOP 0 1 0 0 0 0.20 .~ . Attachment D a 0 0 0 0 0 0~ 0 a 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 , IS8 ,511 2 *u 172 0 0 0 0 0 0 0 0 0 0 0~ 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0. 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 1. 0 1 2 2 1 e 0 0 0 0 0 0 0 0 0 0 0 0 ” 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 -5 -2 0 0 0 1 -4 -7 1 20 5 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 a 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 a 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 D to Response to OCA/USPS-Tl-24, 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 C~ 0 0 0 0 0 0 0 0 0 0 0 0 a 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 a 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 : 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Page 3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Attachment a 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 ,240 310 0 0 0 0 0 0 0 0 0 4 ,672 070 0 0 0 3 1 o.*o 0 0 0 0 0 0 .o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 5 22 17 0 0 0 6 0 1.00 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 4544 1138 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 5 to Response to ~OCA/USPS-Tl-24, Page 4 3 0 0 0 1 037 937 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 Me 040 0 1 2543 1233 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 0.40 0 0 0 I 0 0.20 i 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 2533 ,233 0 0 0 0 0 0 0 1 45d5 1142 0 0 0 0 0 0 0 0 0 0 0 0 0 i 0 0 0 0 0 0 0 0 0 1 4@84 ,156 2 0232 2308 0 0 0 0 2 0.40 0 0 0 0 0 0 0 0 0 0 3 13 11 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 11 11 0 0 0 0 3 0.w 0 0 0 a 0 0 0 0 0 0 54 2555 1 347e ,334 0 0 0 a 0~ 0 0 0 0 0 0 0 i 0 0 0 0 0 0 0 00,: a08 0 0 0 0 2 0.40 0 0 0 0 0 0 0 0 0 0 0 0 0 1 a76 2173 1 2178 2775 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 * 4350 4356 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 a 0 0 0 0 0 0 0 0 2 98wl 4000 0 0 0 * 8030 1000 0 0 0 0 0 0 0 i 0.40 0.40 2 Attachment ~, .~, to Response to OCA/USPS-Tl-24, Page 5 RESPONSE OF UNITED STATES POSTAL SERVICE WITNESS GARVEY TO INTERROGATORIES OF THE OFFICE OF THE CONSUMER ADVOCATE OCAIUSPS-Tl-25. Please refer to your response to interrogatory OCAIUSPSTl-3(b)-(f). You state, “Mailing Online mail has been entered through the Dallas, Texas P&DC Business Mail Entry Unit (BMEU). However, primary processing was not performed at this plant since the mail was prepared for immediate drop shipping to plants at Tampa, Florida and/or Hartford, Connecticut.” Please define “drop shipping” as used here. I? Please confirm that some shipments to Tampa contained “calendars to customers in Chicago and other cities around the country .” USPS-T7 at 2, line 4. If you do not confirm, please explain. Does the Dallas P&DC routinely prepare dispatches to Tampa and C. Hartford as part of its outgoing sort plan? If not, to where would Dallas routinely dispatch pieces destined for Tampa or Hartford? You state “that no exceptional handling was requested” for Mailing Online d. mail entered through the Dallas P&DC. Please define “exceptional handling.” You state that Mailing Online mail “was prepared in pouches labeled for e. drop shipment.” Please describe all transportation received by these pouches, including the origin and destination of each leg, from the time the pouches are dispatched from the Dallas P&DC. RESPONSE: a. Drop shipping pre-labeled refers here to the enclosure of prepared Express Mail pouches prior to acceptance mailings within at a local Business Mail Entry Unit. The pouches are sealed after local acceptance processing and dispatched via Express Mail transportation office for “open and distribute” opened at the destination processing to another handling, meaning that the pouches are facility and the enclosed stream as appropriate mail is entered into the for its class and makeup. b. I can only confirm that Witness Wilcox so testifies in USPS-T-7, C. I have no knowledge knowledge MC98-1 of the sort plans at the Dallas, Texas P&DC. is immaterial to the Mailing Online operations test. Such RESPONSE OF UNITED STATES POSTAL SERVICE WITNESS GARVEY TO INTERROGATORIES OF THE OFFICE OF THE CONSUMER ADVOCATE d. For this purpose, it refers to any handling outside of the usual or any request beyond the ordinary course of business as defined by an entry units normal operating e. Transportation procedures. for the Express Mail drop shipments and Hartford are detailed on the attached Attachments MC98-1 1 & 2. from Dallas to Tampa Express Mail Service Leg forms, US POSTRL FRO”: U.S. $XPREBS G/X G ICity I 6. PRX SERUICE PCISTAL SERVICE NAIL SERVICE 88-14;q NO.: %.ND LEG CodsfAgmt.No. zoo I 494 !Int'l 24.Reship I t 1st 75099-999t LB:lZR Ship! 4. S.Cha Date 05~04/98 I P.83 .._ cankel 05/01/96! I 17” TO? IWNAGER-DISTRIBUTION “OPEN & DISTRIBUTE” 141 WESTON ST HaRTFORD FRQM: TX 13. 1 i t ILeg No. 089 I mFlRIAGER OF flf3RKETfNG DFILLC)S DISTRICT 951 W BETHEL RD COPPELL PU I: I 1 Items j7a 1 - ; ! _- & OPERRTICINS CT 061;oL-97Oi. _. firm Reurawantatfve XPEDITED SRV 5;PEC 7-a. 7b. lL30-1230 Customer tender 3 P-0. 70: I Name t Zia c 4 Code : 7. Flailed 10. before: c I X FREQUENCY ] nrriling I K7 Del i-an 1Sb. BY: 14. I I t&4. 20. x I X ' X ' X CODE 1 DclivlrY I K7 Pickup x L i between chg E I X ' X ' P ho& Customer tlsim To: [ X 1 P.O. Namet HARTFORD Lip + 4 Code: J AtIF iflonlTuelWedlThujFri~S=t~S”~ !x x x x I Delivered! Firm Rccwesentative EXPEDITED SRV SPEC 75240 BY: R. (214) beruaen Picltua Ph0lle 760-4640 21. EllCR after: t CT 06101-9702~ to i 3 orb0 1 :pMF I weiverlDe1. waivb: x 3 3 established at: i I Service I 22 WMHINGTON II.Exception _- ! established DC freaucncv Phone: EIICQ 12. Service less than weekly Chargebacl Code: 22. Express Mail 23. Agencr Control Sub-Control 13. USPS Notes PICK UP RDDRE55: 24. Place(Timm! I XERQX RTC 4490 RLPHR RD DALLAS TX 75244-4505 XEROX WILL C&L SPRING VFILLEY SaTLJRDCIY PICK UP IS NEEDED. ROUTING DEPRRT Zone: 1 1 NO.: No.: 411 02548 ) I 4 t INFORM~ITIDN/ i 1 HTHPC’14D5t75OVS572 I 1iF, DFU j &lDL ‘172D!RAie00 WHEN Attachment &RRl;i? !&ace\T~ I I ~.,~, 1 to Response to OCA/USPS-Tl-25 “.l,,~; 1, ~.~ ‘2 - :. <on: us POSTRLSERUICE U.S. G/X POSTQL ICity = 200 ]L.oq I 494 / I i i Firm fzenrescntative SRU SPEC /E XPEDITED betueen 7b. Bv: 75240 Customer To: [ Name: Zip ] i-i- i I I Mailed Delivered/ 760-4640 “OPEN I I I FREQUENCY CODE I Firm i 19. 3 QMi= X ' I x I X SetfSunl x I I X ' X I 1 x I 20. 1 Ssrvice I i 1 K7 ! 1 22 I ll.EwceDticn to K7 established CreclLIenW SRV Delivery Phone SPEC I2021 636-1401. between BY: Customer claim To: c x ] P.O. Name: TSMPR FL Zip + Q Codr= Pickup ch? after: 2359 7 Am= c 33630-9722 uaiveriDe1. C’ 1 21. 33630-9722 FL 1 I DsLivar+ : ST Reoresentati~e lea. ! Item5 & OPEACITIONB & DISTRlBUTE” WEST SPRUCE , EXPEDITED 1 mailing 10. I 17a TRWPQ : X ' 1 I P.BZ Cancel / / TO: 1 18b. before: c X ' 4. S.Chg Date 05/04/98 3 ! 3201 75099-99961 TX /M;n\Tue!WediThu!Fri x x , I I I I 9. c 1B:LZA 1st Shiul 03/10/981 ! MNAOER-DISTRIBUTION 1130-1230 tender P-0. + 4 Code 088 Phane Pickup 3. PU 3 !Int’llZb.ReshlD !17. 12141 L I 71. 9. ND. 1 I FROM: NFINFIGER OF MARKETING DRLLRS DISTRICT 931 W BETHEL RD COPPELL 88-14-98 2a.ND c Coda]figmt.Ne. I b. FRXNO.: 9723936664 SERVICE EMCA established waive! chg c x I 1 at: ! 1 Phone8 j 12. Service less than EIICA 1 ‘ weekly Chat-geQacK I 22. E~orass 1, 23. rlgencv I Sub-Control i 24. DEPfiRT I 15. USPS Notes PICK UP FIDDRESS: CQO@C Mail Zone: CernWal No.: ROWINS 411 02548 INFORMfiTION FIRR 1 >;, IPlacelTiael DTC QCPI-icI RD DCILLPlS TX 75244-4303 No.: IPlaceI".:~ XEROX INTnPC’1409!750VS372 4490 DFW L 1920iDL930 XEROX WILL CFILL SPRING VEILLEY WHEN saTURDfiY PICKUP IS NEEDED. i 14. SIC 7399 I 1 13. Mkt No. I 16. nccount 25. GiQnature: Reo: BUSINESS DIRNA FISHER CTR ! i 1 ’ 1SC?flE-DCIY I 1SERVICE t 1 1 ’ I ’ I i I 1 1 i i Attachment 1. I ! / i I ‘I ! ’ ! I 2 to Response to OCA/USPS-Tl-25 ._ RESPONSE OF UNITED’STATES POSTAL SERVICE WITNESS GARVEY TO INTERROGATORIES OF THE OFFICE OF THE CONSUMER ADVOCATE OCA/USPS-Tl-26. Please refer to your response to OCAIUSPS-Tl-2. Please explain the rationale for having the Postal Service hold the permits on which the mailings are submitted. RESPONSE: Two factors influenced this decision: (1) since the Postal Service is collecting the postage directly from Mailing Online customers, the transaction is complete. it will have funds in hand when It would not make sense, nor would it be cost effective, to transfer these postage funds to a third party only to receive them again when the mail is entered some 24 hours later. (2) Since the files are being split and routed based on ZIP Codes, and then batched according destination, postage paid for one customer transaction multiple entry points. challenge The consequent if a centralized accounting logical holder of such a centralized accounting will potentially would represent represent a formidable system were not being used, and the only account is the Postal Service since all other parties are site specific vendors or customers, MC98-1 to print site . 4 RESPONSE OF UNITED STATES POSTAL SERVICE WITNESS GARVEY TO INTERROGATORIES OF THE OFFICE OF THE CONSUMER ADVOCATE OCA/USPS-Tl-27. Please refer to your response to OCA/USPS-Tl-3(d). Please provide a copy of the pages which will have prices entered upon them, and any other pages that are changed, from USPS-LR+/MC98-1 once signatures are affixed. RESPONSE: The completed Reference MC98-1 and signed contract, including prices, will be filed as a Library immediately upon award. Award is expected to be made within days. DECLARATION I, Lee Garvey, declare under penalty of perjury that the foregoing true and correct, to the best of my knowledge, Dated: 8/‘yiip information, and belief. answers are CERTIFICATE OF SERVICE I hereby certify that I have this day served the foregoing document participants of record in this proceeding in accordance with section 12 of the Rules of Practice. ,i Kenneth N Hollies 475 L’Enfant Plaza West, S.W. Washington, D.C. 20260-I 137 August 14, 1998 upon all
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