Release Notes for Cisco Desktop Collaboration Experience DX650,
Release 10.1(2)
First Published: February 10, 2014
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San Jose, CA 95134-1706
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Fax: 408 527-0883
© 2014
Cisco Systems, Inc. All rights reserved.
CONTENTS
CHAPTER 1
Release Notes 1
System Requirements 1
User Features and Benefits 2
Related Documentation 2
Cisco Desktop Collaboration Experience DX600 Series Documentation 2
Cisco Unified Communications Manager Documentation 3
Cisco Business Edition 3000 Documentation 3
Cisco Business Edition 6000 Documentation 3
Tips for Searching Cisco Documentation 4
New and Changed Features 4
Features Available with Firmware Release 4
Video Greetings 4
Features Available with Latest Cisco Unified Communications Manager Device Pack 4
Public Mode 4
Installation Notes 5
Install Latest Cisco Unified Communications Manager Firmware 5
Install Cisco Unified Communications Manager Device Packs 5
Important Note 6
Limitations and Restrictions 6
Supported Languages 6
Caveats 8
Access Cisco Bug Search 8
Open Caveats for Release 10.1(2) 8
Resolved Caveats for Release 10.1(2) 12
Troubleshooting 15
Administrator Redistributes Phone 15
Change User ID of a Device 16
Documentation, Service Requests, and Additional Information 16
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(2)
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Contents
Problem Report Tool 16
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(2)
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CHAPTER
1
Release Notes
• System Requirements, page 1
• User Features and Benefits, page 2
• Related Documentation, page 2
• New and Changed Features, page 4
• Installation Notes, page 5
• Important Note, page 6
• Limitations and Restrictions, page 6
• Supported Languages, page 6
• Caveats, page 8
• Troubleshooting, page 15
• Documentation, Service Requests, and Additional Information, page 16
System Requirements
Minimum System Requirements
The minimum system requirements for running Cisco Desktop Collaboration Experience DX650 are listed
below.
• Cisco Unified Communications Manager
◦minimum: Release 7.1(5) or higher
◦minimum: Release 8.5(1) or higher
◦recommended: Release 8.6(2) or higher
◦recommended: Release 9.1(1) or higher
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(2)
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Release Notes
User Features and Benefits
Initial release of Cisco Desktop Collaboration Experience DX650 requires a device pack for each Cisco
Unified Communications Manager release.
WLAN Requirements
If you use Cisco DX650 in a wireless LAN environment, consult the Cisco Desktop Collaboration Experience
DX600 Series Deployment Guide at this URL: http://www.cisco.com/en/US/products/ps12956/products_
implementation_design_guides_list.html.
User Features and Benefits
The Cisco Desktop Collaboration Experience DX650 provides these capabilities:
• High-definition (HD) voice and video communications
• Conferencing with Cisco WebEx meeting applications
• Presence and instant message with the Cisco Jabber messaging integration platform
• On-demand access to cloud services
• Native support for HD 1080p at 30 frames per second (fps)
• Video calling interoperability to other H.264 video endpoints, such as these:
◦Cisco Unified IP Phone 8900 and 9900 Series models
◦Cisco Jabber platform on personal mobile devices
◦CTS-compliant Cisco TelePresence endpoints and room systems
Because it is Compatibility Test Suite (CTS) compliant with the open Android™ platform, the Cisco DX650
offers you access to the ecosystem of Cisco and commercial third-party applications that are developed for
Android. Customers can also develop custom applications for Android and deploy them to both their Cisco
DX650 and mobile users. The Cisco DX650 also takes advantage of the touch-directed ease of use of Android,
and its ability to personalize experiences with customizable home screens, communications widgets, ringtones,
and more.
Related Documentation
Cisco Desktop Collaboration Experience DX600 Series Documentation
For more information about Cisco Desktop Collaboration Experience DX650 or Cisco Unified Communications
Manager, see the following publications:
Cisco Desktop Collaboration Experience DX650
All Cisco Desktop Collaboration Experience DX650 documentation is available at the following URL:
http://www.cisco.com/en/US/products/ps12956/tsd_products_support_series_home.html
User-oriented documents are available at the following URL:
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(2)
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Release Notes
Cisco Unified Communications Manager Documentation
http://www.cisco.com/en/US/products/ps12956/products_user_guide_list.html
• Cisco Desktop Collaboration Experience DX650 Quick Start
• Cisco Desktop Collaboration Experience DX600 Series User Guide
Administrator-oriented documentation is available at the following URL:
http://www.cisco.com/en/US/products/ps12956/prod_maintenance_guides_list.html
• Cisco Desktop Collaboration Experience DX650 Administration Guide
The Cisco Desktop Collaboration Experience DX600 Series Wireless LAN Deployment Guide is available at
the following URL:
http://www.cisco.com/en/US/products/ps12956/products_implementation_design_guides_list.html
Translated publications are available at the following URL:
http://www.cisco.com/en/US/products/ps12956/tsd_products_support_translated_end_user_guides_list.html
Open Source license information is available as the following URL:
http://www.cisco.com/en/US/products/ps12956/products_licensing_information_listing.html
Cisco and the Environment
Related publications are available at the following URL:
http://www.cisco.com/go/ptrdocs
Cisco Unified Communications Manager Documentation
See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific
to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco Business Edition 3000 Documentation
Refer to the Cisco Business Edition 3000 Documentation Guide and other publications that are specific to
your Cisco Business Edition 3000 release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/ps11370/tsd_products_support_series_home.html
Cisco Business Edition 6000 Documentation
Refer to the Cisco Business Edition 6000 Documentation Guide and other publications that are specific to
your Cisco Business Edition 6000 release. Navigate from the following URL:
http://www.cisco.com/en/US/products/ps11369/tsd_products_support_series_home.html
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(2)
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Release Notes
Tips for Searching Cisco Documentation
Tips for Searching Cisco Documentation
We recommend that you use the external Google Search (http://www.google.com) to find information.
Use the following formula in the search field:
<product name> <release number> <topic keywords> site:cisco.com
Examples of Google Search entries:
• meetingplace 9.0 recording disk space site:cisco.com
• mobility advantage 9.0 compatibility matrix site:cisco.com
• presence 9.0 disaster recovery site:cisco.com
New and Changed Features
Features Available with Firmware Release
The following sections describe the features available with the Firmware Release.
Video Greetings
The DX650 can now make video calls to the Voicemail system and be used to record video greetings.
Features Available with Latest Cisco Unified Communications Manager Device
Pack
The following sections describe features in the release which require the new firmware and the latest Cisco
Unified Communications Manager Device Pack.
For information about the Cisco Unified IP Phones and the required Cisco Unified Communications Manager
device packs, see the following URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html
Public Mode
Enable Public Mode to limit the user access to only the Phone application. The user will not have access to
the Recent Applications list. The user will not have access to the Lock screen, and will not be able to set a
PIN or password on the device. All network configuration, including VPN, must be done in Standard Mode
or Phone Only Mode before switching to Public Mode.
For more information, see Cisco Desktop Collaboration Experience DX650 Administration Guide, Release
10.1(2) and Cisco Desktop Collaboration Experience DX650 User Guide, Release 10.1(2).
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(2)
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Release Notes
Installation Notes
Installation Notes
Install Latest Cisco Unified Communications Manager Firmware
Before using the Cisco Desktop Collaboration Experience DX650 with Cisco Unified Communications
Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the
cluster. For more information, see the Cisco Unified Communications Manager installation and upgrade guides
at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html
To download and install the Cisco Unified Communications Manager firmware, perform these steps.
Procedure
Step 1
Go to the following URL:
http://www.cisco.com/cisco/software/navigator.html?mdfid=268439621&catid=278875240
Step 2
Step 3
Step 4
Step 5
Step 6
Choose your Cisco Unified Communications Manager version.
Choose the appropriate software type.
Hover over the desired file. When the popup window displays, click the Readme link to open the readme file.
Choose Download or Add to cart for the desired file.
Use the instructions in the readme file to install the updated file on the Cisco Unified Communications Manager.
Install Cisco Unified Communications Manager Device Packs
Before installing the firmware, use the following table to verify that the installed release of Cisco Unified
Communications Manager supports Cisco Desktop Collaboration Experience DX650. If the installed release
does not support Cisco Desktop Collaboration Experience DX650, you must upgrade or install a device pack
that supports Cisco DX650.
Cisco Unified Communications Manager
release
Minimum Cisco Unified Communications Manager device pack
7.1(5) or higher
cmterm-devicepack7.1.5.35118-3.cop.sgn
8.5(1) or higher
cmterm-devicepack8.5.1.16097-1.cop.sgn
8.6(2) or higher
cmterm-devicepack8.6.2.24118-1.cop.sgn
9.1(1) or higher
cmterm-devicepack9.1.1.21010-1.cop.sgn
To download and install the latest Cisco Unified Communications Manager device pack, follow these steps:
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(2)
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Release Notes
Important Note
Procedure
Step 1
Step 2
Step 3
Step 4
Browse to http://software.cisco.com/download/navigator.html?mdfid=268439621&catid=278875240 and log
in if necessary.
In the right column, click on the Cisco Unified Communications Manager release that is currently installed.
On the Download Software page, click Unified Communications Manager/CallManager Device Packages.
Download and install the latest Cisco Unified Communications Manager device pack with Cisco DX650
support.
Important Note
This section contains important information to consider with the Cisco Desktop Collaboration Experience
DX650.
Cisco Virtual Office Setup
In a Cisco Virtual Office setup, Cisco recommends the use of a Cisco 881 Integrated Services Router instead
of the Cisco 871 router.
Limitations and Restrictions
This section lists the limitations and restrictions that apply to the Cisco Desktop Collaboration Experience
DX650.
• To prevent unauthorized copying of Digital Rights Management (DRM) protected HD video through
the HDMI port, an HDMI monitor (or any HDMI sink device) that is connected to the phone must be
HDCP compliant.
• The Cisco DX650 does not support Android apps that require portrait mode, GPS, or Accelerometer.
However, apps that support both portrait and landscape are supported in landscape mode.
• The only supported external camera is the Logitech C920-C Webcam.
™
• Use the Google Play Store to find and add applications to your phone. Depending on your security
settings, the Google Play Store may not be available.
Cisco does not guarantee that an application that you download from a third-party site will work.
• For VDI applications, when you use Citrix Receiver, VMware View or Wyse PocketCloud, access to
the hosted virtual desktop via a “non-transparent” web-proxy server is not supported.
Supported Languages
The Cisco Desktop Collaboration Experience DX650 supports the following languages and locales:
• Arabic, Egypt ( ar_EG )
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(2)
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Release Notes
Supported Languages
• Bulgarian, Bulgaria ( bg_BG )
• Catalan, Spain ( ca_ES )
• Chinese, PRC ( zh_CN )
• Chinese, Taiwan ( zh_TW )
• Croatian, Croatia ( hr_HR )
• Czech, Czech Republic ( cs_CZ )
• Danish, Denmark ( da_DK )
• Dutch, Netherlands ( nl_NL )
• English, Britain ( en_GB )
• English, US ( en_US )
• Finnish, Finland ( fi_FI )
• French, France ( fr_FR )
• German, Germany ( de_DE )
• Greek, Greece ( el_GR )
• Hebrew, Israel ( he_IL )
• Hungarian, Hungary ( hu_HU )
• Italian, Italy ( it_IT )
• Japanese ( ja_JP )
• Korean ( ko_KR )
• Latvian, Latvia ( lv_LV )
• Lithuanian, Lithuania ( lt_LT )
• Norwegian bokmål , Norway ( nb_NO )
• Polish ( pl_PL )
• Portuguese, Brazil ( pt_BR )
• Portuguese, Portugal ( pt_PT )
• Romanian, Romania ( ro_RO )
• Russian ( ru_RU )
• Serbian, Republic of Serbia ( sr_RS )
• Slovak, Slovakia ( sk_SK )
• Slovenian, Slovenia ( sl_SI )
• Spanish, Spain ( es_ES )
• Swedish, Sweden ( sv_SE )
• Thai, Thailand ( th_TH )
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(2)
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Release Notes
Caveats
• Turkish, Turkey ( tr_TR )
Caveats
This section contains lists of the open and resolved caveats for this release.
Access Cisco Bug Search
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of
the following:
• All severity level 1 or 2 bugs
• Significant severity level 3 bugs
You can search for problems by using the Cisco Bug Search.
Before You Begin
To access Cisco Bug Search, you need the following items:
• Internet connection
• Web browser
• Cisco.com user ID and password
Procedure
Step 1
To access the Cisco Bug Search, go to:
https://tools.cisco.com/bugsearch
Step 2
Step 3
Log in with your Cisco.com user ID and password.
To look for information about a specific problem, enter the bug ID number in the Search for field, then press
Enter.
Open Caveats for Release 10.1(2)
Identifier
Headline
CSCug64698 In DID access webex app from recents, SystemUI2 stopped
CSCug82739 OMAPS00294991: Call Hold, Camera App Record, Resume, CameraHal errors
CSCuh23429 Webex was not responding
CSCuh23442 Cannot join audio
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(2)
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Release Notes
Open Caveats for Release 10.1(2)
Identifier
Headline
CSCuh35491 Webex Crashed: Webex app crashed unexpectedly
CSCuh36241 system freeze and restart. opened PRT, keyboard app open for input text.
CSCuh36251 cleared date as instructed to have webex save previously called numbers
CSCuh43177 No tone is heard after toggling the monitoring session
CSCuh50245 DX650: unexpected Handsfree Send Frequency Response
CSCuh73915 5kHz Noise Sent to the Far-End User
CSCui12665 Tutorial App - not automatically refreshing video db for first time user
CSCui20642 DX650 may fail to boot after many resets
CSCui32248 DX650: WebEx Meetings string is truncated on log in screen
CSCui40888 DX650 Touch Panel Failed at RDT
CSCui41092 2.5KHZ Audio noise, caused by DX650 camera module
CSCui74050 In Camera video recording freezes when clicked on "Big eyes".
CSCui74403 Wrong kerberos credentials still fetch internet on browser
CSCui83107 Dx650 tx-video after video-unmute to 7985-device has lot of artifacts
CSCui94500 cts-500/1000 call; seen distorted vid on dx650 after call-transfer
CSCuj07269 Email Exchange password change causes audio notification every secs.
CSCuj12921 PRT changes for webex log files and /sdcard
CSCuj20245 Contacts imported via google are retained even after account removal
CSCuj29572 Screen flicker while on call
CSCuj46045 WebEx forces a country code for all numbers, including internal
CSCuj48560 Webex app crashed and got a ANR pop-up I was in a Webex call on DID mode
CSCuj48566 Bug 2790 Device rebooted when I fired up WebEx and tried to join
CSCuj65760 Computer cannot access DX650 device screenshots
CSCuj66984 DX650 went on vid-mute; camera LED shows green [delay impair]
CSCuj72575 HW Acceleration for H264 for WebEx
CSCuj75708 Tx-resoln did not downgr. in pkt-drop (10%) n/w [DX650 to 6000MXP call]
CSCuj76847 Fonts are cut off on Home Screen - Huge size
CSCuj76980 VVM password expiration notification is not coming
CSCuj78275 MS watchdog due to shared mutex between i/o and control thread
CSCuj85461 Effects of Ring Settings (Endpoint Active) on Hold Reversion doesn't work
CSCuj86475 Taking a Screenshot crashes System UI
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(2)
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Release Notes
Open Caveats for Release 10.1(2)
Identifier
Headline
CSCuj93675 Device locks again is unlocked quickly after restart
CSCuj94263 Cannot see EW pop up if device is in Power Save mode
CSCuj95317 webex System UI crash issue
CSCuj97539 Bug 3115 - VPN does not return after system freeze
CSCuj97851 BZ3074 - VPN requires a power cycle to reconnect after factory reset
CSCul05249 Lock screen with back and home icon is displayed after factory reset
CSCul09488 Unknown message is showing while transfer the call
CSCul10268 Cisco MS fails/dies when Android media server crashes
CSCul14113 Request to update CiscoSSL version on AnyConnect Binary
CSCul16085 ADB input keyevents do not unlock the screen
CSCul26983 one way audio when using Jabra 9465 Duo headset on DX650
CSCul36344 Tx-resln did not upgrade after stoppng pkt-drop impairment
CSCul41476 phone only mode -- clock widget does not update when phone is idle
CSCul41771 TVS requestor name IE value not correct in TVS request sent to server
CSCul55733 save option enabled even though incomplete data provided in bypass proxy
CSCul57822 Device go in power save mode when tapped on Lock icon
CSCul67110 APK's setup services was not download from CUCM
CSCul71166 Call back is not dismissed for PLAR line
CSCul71218 System UI crashed
CSCul71737 WebEx app started Flickering upon launch: one time issue.
CSCul73414 The password expiry notification remains after removing the account.
CSCul80474 localization Issues with Jabber IM app - Arabic/Spanish
CSCul83499 Settings app ANR - seen only twice
CSCul86960 DID: Gallery Crash on accessing Camera on DID while active in internal
CSCul89123 Unplugging wireless mouse tampers with the video play - Gallery
CSCul95183 Invalid dialog displayed after making a change in UCM to Public mode
CSCul96960 The screen does not times out and locks depending on the SLT value
CSCul99025 Invalid uri address in history on barging a call (callerid block enabled)
CSCum01985 Device show 10min EX alert popup instead of 20 min Idle pop up in ENT
CSCum02051 EM User name field displays incomplete info of User logged in
CSCum05056 Device switched off instantly if energywise command given from Switch
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(2)
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Release Notes
Open Caveats for Release 10.1(2)
Identifier
Headline
CSCum09733 Contact app crashed on contacts Stress.
CSCum11577 Changes made to a particular contact does not reflect in old call log.
CSCum11643 Wrong LED behavior on barging with a !Tx/Rx endpoint
CSCum12273 Proxy: Kerberos authentication fails to authenticate user credentials
CSCum12957 Updated Video Bandwidth not passed to Encoder with Level 2.0 and 1.0
CSCum17403 Encrypted Device not getting registered on secure SRST (LSC Installed)
CSCum19146 Phone Public Mode: "System UI has stopped" when taking a screenshot
CSCum35717 Device frozen while on a video bridge
CSCum45649 Callback notification goes on tapping "dial" in chaperone call
CSCum50747 Unified Reporting Feature Report for IPMA Lists Inaccurate devices
CSCum55274 Ring does not work on Hold reversion during endpoint
CSCum58329 Automation: Chimp restart not necessary on package install
CSCum59682 Video mute icon not shown on share line hold/resume (InterCluster) Case 1
CSCum61821 Device doesn't wake up on touching the screen in CR devices
CSCum62730 Video transmission cuts off upon launching Gallery app.
CSCum65846 Clearing trust list doesn't change the certificate details dynamically
CSCum70384 Deleting parameter of subscribed app with multiple parameters fails
CSCum71705 WebEx APK needs to be added to firmware for 10_1_2 release
CSCum72835 Google music crashes when launched from recent apps.
CSCum73862 DX650 unable to see selfview in a secure cluster after conference call
CSCum75573 CR device freezes and restarted after deleting CAPF certificate (Once)
CSCum76438 Settings ANR occurred on launching the application
CSCum76765 Tooltip text is not showing in messages tab menu in top-right corner
CSCum79058 Details showing wrongly at the time of conference in DX650
CSCum80540 DX650 confusing dialing screen
CSCum81613 FOR DN is displayed wrongly in DX650 when CFA is set.
CSCum81627 Conference members count is not decreasing in DX650 when in conference
CSCum85857 DX650 stuck after multiple EM login/logout attempts
CSCum86827 Device reboots randomly. Observe crash MediaUpgradeReceiver broadcast
CSCum88262 DX650 VPN Client not tagging TLS/SSL and DTLS packets with DSCP values
CSCum88984 Preview Window Res incorrect when video call goes to Visual Voicemail
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(2)
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Release Notes
Resolved Caveats for Release 10.1(2)
Resolved Caveats for Release 10.1(2)
Identifier
Headline
CSCuh66881 Adding speed dial creates a visible local contact
CSCuh80758 Back/Return icon on device system bar is changed to down arrow
CSCui18465 Strange mobile phone number seen
CSCui86662 Cannot answer queued incoming call in native queuing scenario
CSCui88747 DX650(conctd to ext-cam) Tx-fps alters causing distrction on remote side
CSCuj02825 Visual issues with avatar in IM/Email notification
CSCuj04339 Local hold icon shown when call placed on remote hold and DND-R disabled
CSCuj10223 Switching audio back from iPhone to DX650 not working
CSCuj31959 Remove right-hand avatar from IM/Email notification
CSCuj42079 DID:device rebooted when changing external monitor resolution
CSCuj42357 Calendar crashing due to too many open cursors in Exchange
CSCuj42359 Navigating to messages tab opens onscreen keyboard
CSCuj44391 DID:Launcher is not responding when configuring a new monitor
CSCuj45521 'All calls' filter stays even if device has a single line
CSCuj47136 Settings ANR after clearing trust list
CSCuj47407 Remove tethering shortcut from settings-shortcut.
CSCuj53822 DID: Cisco logo visible in background for a seconds in application menu.
CSCuj54788 VVM should return to VVM app after replying to message
CSCuj54871 Some speed dials show contact name, others do not.
CSCuj56429 Extra apps listed in PRT tool when in phone only mode
CSCuj56601 Email widget crashed
CSCuj56650 DX650 in POM doesn't prompt user for PIN
CSCuj56741 NullPointerException in Settings
CSCuj57245 self view video frozen -- meet me video bridge with about 8 participants
CSCuj59375 'Login failed' error when login request is redirected at CUPS
CSCuj60104 Video goes off when connecting USB wireless Keyboard and Mouse
CSCuj62724 Unable to move Google apps in DID mode: google a/c not configured.
CSCuj63143 got phone not working message when answering a (webex) call
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(2)
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Release Notes
Resolved Caveats for Release 10.1(2)
Identifier
Headline
CSCuj69502 Search hint not shown in Phone App UI
CSCuj73376 Voicemail login error message is not displayed properly
CSCuj78337 POM: Divert number not shown if name & call forward are configured
CSCuj81193 IPMA: When switching call managers, the IPMA data is retained
CSCuj82730 DN showing wrong in recent call path when CFA is set
CSCuj82824 DN improperly showing in DX650 while Complete transfer
CSCuj83057 Browser app doesn't respect 'AUTO' proxy over Wi-Fi settings
CSCuj83118 phone app is crashing while trying to stop recording in custom greeting
CSCuj83155 Locally changed time in device not updates after restart.
CSCuj90766 "Sign in as new user" displayed on lock screen when EM/MU disabled
CSCuj92003 Slowly inserting 3.5mm analog headset causes false headphone detection
CSCul01482 Toast message truncated when connected multiple BT headsets
CSCul01515 Redial is taking old DN after changing the CUCM ip on endpoint
CSCul02225 Removing voicemail from settings app quits the app and launch homescreen
CSCul02322 Voice search does not work in contextual action screen
CSCul02460 Back button not working when System bar icon active with DID connected
CSCul11006 phone frozen after reboot. no input taken after reboot
CSCul12592 G.722.2 incorrect concealment size and multiple frame handling
CSCul13040 On video call. Got pop up about "system UI has stopped"
CSCul15734 Crash when Continue & Erase pressed simultaneously after changing TFTP
CSCul15831 Config change during active call pops up mobility
CSCul17669 Search factory stopped after ending video call
CSCul18160 Phone app crash doing hold/resume on stale preserved call
CSCul18168 Phone app not resumed after unlock
CSCul20526 Incoming call alert stuck on
CSCul22040 Details mismatch during conference in DX650
CSCul22185 Phone app crashed on press n holding the numbers in phone app search box
CSCul22728 ANR in network settings
CSCul23206 Phone/Carrier doesn't support "ON HOLD" triggered from Mobile Line
CSCul23523 Could not answer a call with headset or speaker key during an upgrade
CSCul24653 Audio continue on unpluging Externl monitor when video playng in browser
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(2)
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Release Notes
Resolved Caveats for Release 10.1(2)
Identifier
Headline
CSCul25457 Speaker button not lit during fast busy
CSCul25482 Phone app not responding dialog pops up
CSCul27062 Email app crashed on account removal(one time issue)
CSCul27082 Auto answer not working when USB headset or BT headset is connected
CSCul30431 Jabra PRO 930 sending key events to android
CSCul30441 Certain wireless USB headsets stop recording in voice search.
CSCul30461 Wireless USB headsets stop working when USB keyboard is disconnected.
CSCul32443 DID:Moving Camera from DID to phone still retains it in Recents panel
CSCul33086 Not able to specify speed dial number
CSCul33402 Security Information on Webpage Incorrect
CSCul34669 Overlapping of German & Spanish, French fonts in Lock Screen UI
CSCul36552 Problem when BT headset being connected while Mobile phone connected
CSCul38899 Phone app search field overlaps recents
CSCul41234 Incoming call alert dialog is not dismissed when there is no call
CSCul43266 Settings crashes after tapping on resolution,when connected to DID
CSCul43372 DID:Lock screen shows back and home icons in primary display
CSCul43725 Android media server crash causing system server to crash - Rarely
CSCul52931 DID:Unfortunately, System UI2 has stopped.
CSCul54967 Phone app crashes while DRAG & DROP recent DN from "SEARCH"
CSCul55546 DID:SystemUI2 is not responding message(Random)
CSCul55632 Resolution is not updated when changed in settings in Extended mode
CSCul55665 Black Bar seen on lock screen in External Display with all resolutions
CSCul56119 Conference call switches from handset to speaker unexpectedly
CSCul57446 Recording tone not heard in a call after terminating meet conference
CSCul65764 DID:mouse pointer shown on DID and internal for few secs while switching
CSCul65838 DID:System bar Monitor Icon not been refreshed upon switching to intrnal
CSCul66640 Contact Photo disappeared while on long phone call
CSCul68075 Screen goes blank when connected USB wireless Keyboard mouse during call
CSCul68089 Intercom feature key on line area does not show whisper/connected status
CSCul68120 Callback not working while in active video call
CSCul68456 Notification ticker is truncated on notification bar
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(2)
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Release Notes
Troubleshooting
Identifier
Headline
CSCul71882 DID:UCM App crashed on moving to internal display- intermittent issue
CSCul77384 Video not transmited after remote hold/resume with Always send video=off
CSCul77475 Video crash observed on tapping recents/contacts in search
CSCul77495 In First time Wizard not able to change the resolution(Extended mode)
CSCul77581 DID: In External display recent's app will be seen with different sizes.
CSCul77894 BLF status not updates when device in power save and phone app in recent
CSCul80514 Caller and Called number overlapped in Call forward pop-up
CSCul83572 Phone app crash observed by tapping on "Intercom" PFK and other buttons
CSCul86480 DID: Cisco logo and then blank screen on locking and waking-intermittent
CSCul86811 Voice transmission is not proper between Agent, Customer & Supervisor
CSCul87176 Bluetooth CUCM setting can be circumvented with android "Share".
CSCul89278 Email/Calendar/Contacts ANR on accessing - switching from DID to mirror.
CSCul97034 Huntgroup button UI does not change on signing out from notification bar
CSCum00218 VVM:Wrong playback for forwarded msg aftr recording introduction
CSCum03629 Add hardkey support for Jabra 550 USB headsets.
CSCum09616 Google search is crashing when a search is made with any extension.
CSCum10137 Android Menu Bar does not Fade Away when using DID + External Camera
CSCum11339 Voice dial softkey disappears inside phone app after upgrade
CSCum18629 Unable to add speed dial to Extension Mobility Device Profile using UDS
CSCum21440 DX650 External USB Keyboard German Not Localized
CSCum43148 DID:device reboots while changing external monitor resolution and revert
CSCum53195 Whsiper intercom call ends when trying to end video call
CSCum53202 Not able to move to intercom session from notification in video call
CSCum62808 Speaker led not illuminate during conference on SRST
Troubleshooting
Administrator Redistributes Phone
When an administrator redistributes a phone (that is, gives the phone to a different user), the administrator
should execute a factory reset of the device to remove any user data that was previously stored on the device.
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(2)
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Release Notes
Change User ID of a Device
Change User ID of a Device
If an administrator changes the user ID of a device from user A to user B, none of the data that is associated
with user A will be available to user B.
The new user must download apps and other data.
This scenario may apply to a single user that changes from an old user ID to a new user ID.
Documentation, Service Requests, and Additional Information
For information on obtaining documentation, submitting a service request, and gathering additional information,
see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco
technical documentation, at:
http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed
and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free
service and Cisco currently supports RSS Version 2.0.
Problem Report Tool
Cisco Desktop Collaboration Experience includes an integrated reporting tool, Problem Report Tool, to provide
support for device-related issues. To access the tool, choose Settings > About device > Cisco Collaboration
Problem Reporting Tool.
Note
Email messages generated by the Problem Report Tool are required by Cisco TAC when troubleshooting
problems on Cisco Desktop Collaboration Experience DX600 Series devices.
Cisco Desktop Collaboration Experience users can issue a notification from their device by accessing the
Problem Report Tool and providing the following information:
• Select date that problem was observed (this field is auto populated with the date the tool was invoked)
• Select time that problem was observed (this field is auto populated with the date the tool was invoked)
• Select problem application. If you are unsure of the application that had the problem, select None.
• Problem description (include a succinct description of the unexpected behavior that was observed and
any steps that led to it)
• Customer support email address (provided by administrator)
• Tap Create problem report.
Note
The customer support email address is the device administrator email address.
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(2)
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INDEX
B
bug 8
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(2)
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Index
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(2)
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