Release Notes for Cisco Desktop Collaboration
Experience DX650, Release 10.1(1)
First Published: December 12, 2013
Last Modified: June 22, 2015
Release Notes for Cisco DX650, Release 10.1(1)
System Requirements
Minimum System Requirements
The minimum system requirements for running Cisco DX650 are listed below.
• Cisco Unified Communications Manager
◦minimum: Release 7.1(5) or higher
◦minimum: Release 8.5(1) or higher
◦recommended: Release 8.6(2) or higher
◦recommended: Release 9.1(1) or higher
Initial release of Cisco DX650 requires a device pack for each Cisco Unified Communications Manager
release.
WLAN Requirements
If you use Cisco DX650 in a wireless LAN environment, consult the Cisco Desktop Collaboration Experience
DX600 Series Deployment Guide at this URL: http://www.cisco.com/en/US/products/ps12956/products_
implementation_design_guides_list.html.
User Features and Benefits
The Cisco DX650 provides these capabilities:
• High-definition (HD) voice and video communications
• Conferencing with Cisco WebEx meeting applications
• Presence and instant message with the Cisco Jabber messaging integration platform
• On-demand access to cloud services
• Native support for HD 1080p at 30 frames per second (fps)
• Video calling interoperability to other H.264 video endpoints, such as these:
◦Cisco Unified IP Phone 8900 and 9900 Series models
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(1)
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Release Notes for Cisco DX650, Release 10.1(1)
Related Documentation
◦Cisco Jabber platform on personal mobile devices
◦CTS-compliant Cisco TelePresence endpoints and room systems
Because it is Compatibility Test Suite (CTS) compliant with the open Android™ platform, the Cisco DX650
offers you access to the ecosystem of Cisco and commercial third-party applications that are developed for
Android. Customers can also develop custom applications for Android and deploy them to both their Cisco
DX650 and mobile users. The Cisco DX650 also takes advantage of the touch-directed ease of use of Android,
and its ability to personalize experiences with customizable home screens, communications widgets, ringtones,
and more.
Related Documentation
Cisco Desktop Collaboration Experience DX600 Series Documentation
For more information about Cisco Desktop Collaboration Experience DX650 or Cisco Unified Communications
Manager, see the following publications:
Cisco Desktop Collaboration Experience DX650
All Cisco Desktop Collaboration Experience DX650 documentation is available at the following URL:
http://www.cisco.com/en/US/products/ps12956/tsd_products_support_series_home.html
User-oriented documents are available at the following URL:
http://www.cisco.com/en/US/products/ps12956/products_user_guide_list.html
• Cisco Desktop Collaboration Experience DX650 Quick Start
• Cisco Desktop Collaboration Experience DX600 Series User Guide
Administrator-oriented documentation is available at the following URL:
http://www.cisco.com/en/US/products/ps12956/prod_maintenance_guides_list.html
• Cisco Desktop Collaboration Experience DX650 Administration Guide
The Cisco Desktop Collaboration Experience DX600 Series Wireless LAN Deployment Guide is available at
the following URL:
http://www.cisco.com/en/US/products/ps12956/products_implementation_design_guides_list.html
Translated publications are available at the following URL:
http://www.cisco.com/en/US/products/ps12956/tsd_products_support_translated_end_user_guides_list.html
Open Source license information is available as the following URL:
http://www.cisco.com/en/US/products/ps12956/products_licensing_information_listing.html
Cisco and the Environment
Related publications are available at the following URL:
http://www.cisco.com/go/ptrdocs
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(1)
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Release Notes for Cisco DX650, Release 10.1(1)
New and Changed Features
Cisco Unified Communications Manager Documentation
See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific
to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Tips for Searching Cisco Documentation
We recommend that you use the external Google Search (http://www.google.com) to find information.
Use the following formula in the search field:
<product name> <release number> <topic keywords> site:cisco.com
Examples of Google Search entries:
• meetingplace 9.0 recording disk space site:cisco.com
• mobility advantage 9.0 compatibility matrix site:cisco.com
• presence 9.0 disaster recovery site:cisco.com
New and Changed Features
Features Available with Firmware Release
The following sections describe the features available with the Firmware Release.
Application Dial Rules
Application Dial Rules for DX600 Series phones are used to convert mobile contact sharing numbers to
network dialable numbers. Application Dial Rules apply to numbers in Global Search, Contacts, Favorites,
Quick Contact Badges, and all click to dial features. Application Dial Rules do not apply when the user is
dialing the number, or if the number is moved to the Edit field before it is initiated by the user.
Application dial rules are set in Cisco Unified Communications Manager. See the Dial rules overview chapter
of Cisco Unified Communications Manager System Guide at http://www.cisco.com/en/us/products/sw/voicesw/
ps556/prod_maintenance_guides_list.html.
Check CTL and ITL Files Remotely
To check the DX650 CTL and ITL files remotely, the device must be, or previously have been, registered to
the Cisco Unified Communications Manager server, and Web Access must be enabled on the device
configuration page.
In a web browser, go to http://<device ip>/SecurityInformation to view the CTL and ITL files, or http://<device
ip>/SecurityInformationX to viewthe CTL and ITL files in an XML format.
Data Migration
The data migration feature ensures that a factory reset is not required when there is existing data incompatibility
after a phone firmware upgrade.
For more information, see Cisco Desktop Collaboration Experience DX650 Administration Guide, Release
10.1(1).
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Release Notes for Cisco DX650, Release 10.1(1)
New and Changed Features
Flexible DSCP
Cisco Desktop Collaboration Experience DX600 Series phones use the Flexible DSCP and Video Promotion
feature to resolve inconsistent QoS and inconsistent bandwidth accounting when a video occurs with a different
type of device.
Note
This feature requires Cisco Unified Communications Manager 10.0(1) or later.
For more information, see Cisco Desktop Collaboration Experience DX650 Administration Guide, Release
10.1(1).
Gateway Recording
Gateway Recording improves call monitoring by having the Media Gateway send the call to the recording
server.
Note
This feature requires Cisco Unified Communications Manager 10.0(1) or later.
For more information, see the Monitoring and Recording chapter in the Cisco Unified Communications
Manager Features and Services Guide.
Remote Lock
This feature allows you to lock a Cisco Desktop Collaboration Experience device from the device configuration
page in Cisco Unified Communications Manager.
Note
This feature requires Cisco Unified Communications Manager 10.0(1) or later.
For more information, see Cisco Desktop Collaboration Experience DX650 Administration Guide, Release
10.1(1).
Remote Wipe
This feature allows you to wipe a Cisco Desktop Collaboration Experience device from the device configuration
page in Cisco Unified Communications Manager.
Note
This feature requires Cisco Unified Communications Manager 10.0(1) or later.
For more information, see Cisco Desktop Collaboration Experience DX650 Administration Guide, Release
10.1(1).
Self-Provisioning
Self-provisioning allows the user to set up their phone with less administrator effort.
For more information, see Cisco Desktop Collaboration Experience DX650 Administration Guide, Release
10.1(1).
Wireless LAN Profiles
You can create Wireless LAN profiles for Cisco DX650 phones in Cisco Unified Communications Manager.
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Release Notes for Cisco DX650, Release 10.1(1)
New and Changed Features
Note
This feature requires Cisco Unified Communications Manager 10.0(1) or later.
For more information, see Cisco Desktop Collaboration Experience DX650 Administration Guide, Release
10.1(1).
Features Available with Latest Cisco Unified Communications Manager Device Pack
The following sections describe features in the release which require the new firmware and the latest Cisco
Unified Communications Manager Device Pack.
For information about the Cisco Unified IP Phones and the required Cisco Unified Communications Manager
device packs, see the following URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html
Default Wallpaper Control
You can control if you or the user can set the default wallpaper for a phone, from the Cisco Unified
Communications Manager administration page for the phone.
For more information, see Cisco Desktop Collaboration Experience DX650 Administration Guide, Release
10.1(1).
Intelligent Proximity
Intelligent Proximity allows you to pair your mobile phone to use it as a second line on the DX650. Once the
mobile phone is paired, you can place and receive calls on the mobile line from the DX650, with either the
handset or the speakerphone. You can also use calling features such as hold and redial with the mobile line.
You can share your mobile contacts and call history with the DX650, and move calls between the mobile
phone and DX650. You can also view the mobile signal strength and battery level in the DX650 Phone
application.
For more information, see Cisco Desktop Collaboration Experience DX650 User Guide, Release 10.1(1).
Phone Only Mode
Phone Only Mode limits the user access on the phone to the home screen, Phone application, Contacts
application, and Settings application. The user cannot add shortcuts or widgets to the home screen in Phone
Only Mode.
For more information, see Cisco Desktop Collaboration Experience DX650 Administration Guide, Release
10.1(1) and Cisco Desktop Collaboration Experience DX650 User Guide, Release 10.1(1).
Serviceability Enhancements
Serviceability enhancements for this release include:
• configuring an email address for the Problem Report Tool in Cisco Unified Communications Manager
• remotely running debug commands on a phone or group of phones without logging into each device
separately, collecting the phone log without logging into each device separately, and resetting all debug
levels to their default values
For more information, see Cisco Desktop Collaboration Experience DX650 Administration Guide, Release
10.1(1).
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(1)
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Release Notes for Cisco DX650, Release 10.1(1)
Installation Notes
Installation Notes
Install Latest Cisco Unified Communications Manager Firmware
Before using the Cisco DX650 with Cisco Unified Communications Manager, you must install the latest
firmware on all Cisco Unified Communications Manager servers in the cluster. For more information, see the
Cisco Unified Communications Manager installation and upgrade guides at this URL:
http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/
products-installation-guides-list.html
To download and install the Cisco Unified Communications Manager firmware, perform these steps.
Step 1
Go to the following URL:
http://www.cisco.com/cisco/software/navigator.html?mdfid=268439621&catid=278875240
Step 2
Step 3
Step 4
Step 5
Step 6
Choose your Cisco Unified Communications Manager version.
Choose the appropriate software type.
Hover over the desired file. When the popup window displays, click the Readme link to open the readme file.
Choose Download or Add to cart for the desired file.
Use the instructions in the readme file to install the updated file on the Cisco Unified Communications Manager.
Install Cisco Unified Communications Manager Device Packs
Before installing the firmware, use the following table to verify that the installed release of Cisco Unified
Communications Manager supports Cisco DX650. If the installed release does not support Cisco DX650, you
must upgrade or install a device pack that supports Cisco DX650.
Cisco Unified Communications Manager
release
Minimum Cisco Unified Communications Manager device pack
7.1(5) or higher
cmterm-devicepack7.1.5.35118-3.cop.sgn
8.5(1) or higher
cmterm-devicepack8.5.1.16097-1.cop.sgn
8.6(2) or higher
cmterm-devicepack8.6.2.24118-1.cop.sgn
9.1(1) or higher
cmterm-devicepack9.1.1.21010-1.cop.sgn
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(1)
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Release Notes for Cisco DX650, Release 10.1(1)
Important Note
To download and install the latest Cisco Unified Communications Manager device pack, follow these steps:
Step 1
Step 2
Step 3
Step 4
Browse to http://software.cisco.com/download/navigator.html?mdfid=268439621&catid=278875240 and log in if
necessary.
In the right column, click on the Cisco Unified Communications Manager release that is currently installed.
On the Download Software page, click Unified Communications Manager/CallManager Device Packages.
Download and install the latest Cisco Unified Communications Manager device pack with Cisco DX650 support.
Important Note
This section contains important information to consider with the Cisco DX650.
Cisco Virtual Office Setup
In a Cisco Virtual Office setup, Cisco recommends the use of a Cisco 881 Integrated Services Router instead
of the Cisco 871 router.
Limitations and Restrictions
This section lists the limitations and restrictions that apply to the Cisco DX650.
• To prevent unauthorized copying of Digital Rights Management (DRM) protected HD video through
the HDMI port, an HDMI monitor (or any HDMI sink device) that is connected to the phone must be
HDCP compliant.
• The Cisco DX650 does not support Android apps that require portrait mode, GPS, or Accelerometer.
However, apps that support both portrait and landscape are supported in landscape mode.
• The only supported external cameras are the Logitech C920-C Webcam and Logitech C930e.
™
• Use the Google Play Store to find and add applications to your phone. Depending on your security
settings, the Google Play Store may not be available.
Cisco does not guarantee that an application that you download from a third-party site will work.
Behavior During Times of Network Congestion
Anything that degrades network performance can affect voice and video quality, and in some cases, can cause
a call to drop. Sources of network degradation can include, but are not limited to, the following activities:
• Administrative tasks, such as an internal port scan or security scan
• Attacks that occur on your network, such as a Denial of Service attack
To reduce or eliminate any adverse effects, schedule administrative network tasks during a time when the
devices are not being used or exclude the devices from testing.
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Release Notes for Cisco DX650, Release 10.1(1)
Supported Languages
Supported Languages
The Cisco DX650 supports the following languages and locales:
• Arabic, Egypt ( ar_EG )
• Bulgarian, Bulgaria ( bg_BG )
• Catalan, Spain ( ca_ES )
• Chinese, PRC ( zh_CN )
• Chinese, Taiwan ( zh_TW )
• Croatian, Croatia ( hr_HR )
• Czech, Czech Republic ( cs_CZ )
• Danish, Denmark ( da_DK )
• Dutch, Netherlands ( nl_NL )
• English, Britain ( en_GB )
• English, US ( en_US )
• Finnish, Finland ( fi_FI )
• French, France ( fr_FR )
• German, Germany ( de_DE )
• Greek, Greece ( el_GR )
• Hebrew, Israel ( he_IL )
• Hungarian, Hungary ( hu_HU )
• Italian, Italy ( it_IT )
• Japanese ( ja_JP )
• Korean ( ko_KR )
• Latvian, Latvia ( lv_LV )
• Lithuanian, Lithuania ( lt_LT )
• Norwegian bokmål , Norway ( nb_NO )
• Polish ( pl_PL )
• Portuguese, Brazil ( pt_BR )
• Portuguese, Portugal ( pt_PT )
• Romanian, Romania ( ro_RO )
• Russian ( ru_RU )
• Serbian, Republic of Serbia ( sr_RS )
• Slovak, Slovakia ( sk_SK )
• Slovenian, Slovenia ( sl_SI )
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(1)
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Release Notes for Cisco DX650, Release 10.1(1)
Caveats
• Spanish, Spain ( es_ES )
• Swedish, Sweden ( sv_SE )
• Thai, Thailand ( th_TH )
• Turkish, Turkey ( tr_TR )
Caveats
This section contains lists of the open and resolved caveats for this release.
Access Cisco Bug Search
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of
the following:
• All severity level 1 or 2 bugs
• Significant severity level 3 bugs
You can search for problems by using the Cisco Bug Search.
Before You Begin
To access Cisco Bug Search, you need the following items:
• Internet connection
• Web browser
• Cisco.com user ID and password
Step 1
To access the Cisco Bug Search, go to:
https://tools.cisco.com/bugsearch
Step 2
Step 3
Log in with your Cisco.com user ID and password.
To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.
Open Caveats for Release 10.1(1)
Identifier
Headline
CSCug64698
In DID access webex app from recents, SystemUI2 stopped
CSCug82739
OMAPS00294991: Call Hold, Camera App Record, Resume, CameraHal errors.
CSCuh23429
Webex was not responding
CSCuh23442
Cannot join audio
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(1)
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Release Notes for Cisco DX650, Release 10.1(1)
Caveats
Identifier
Headline
CSCuh35491
Webex Crashed : Webex app crashed unexpectedly
CSCuh36241
system freeze and restart. opened PRT, keyboard app open for input text.
CSCuh36251
cleared data as instructed to have webex save previously called numbers.
CSCuh50245
DX650: unexpected Handsfree Send Frequency Response
CSCuh73915
5kHz Noise Sent to the Far-End User
CSCui10220
JB: UnionFS doesn't work on jbmain
CSCui12665
Tutorial App - not automatically refreshing video db for first time user
CSCui20642
DX650 Boot Up Hang
CSCui32248
DX650: WebEx Meetings string is truncated on log in screen
CSCui40888
DX650 Touch Panel Failed at RDT
CSCui41092
2.5KHZ Audio noise, caused by DX650 camera module
CSCui74050
In Camera video recording freezes when clicked on "Big eyes".
CSCui74403
Wrong kerberos credentials still fetch internet on browser.
CSCui83107
Dx650 tx-video after video-unmute to 7985-device has lot of artifacts
CSCui94500
cts-500/1000 call; seen distortd vid on dx650 after call-transfer
CSCuj07269
Email Exchange password change causes audio notification every 5 secs.
CSCuj10223
Switching audio back from iPhone to DX650 not working
CSCuj12651
Micro SD dislodged in HALT lab
CSCuj12921
PRT changes for webex log files and /sdcard
CSCuj14806
Phone lost power in HALT lab
CSCuj20245
Contacts imported via google are retained even after account removal
CSCuj29572
Screen flicker while on call
CSCuj30396
URI is shown in incoming call alert
CSCuj46045
WebEx forces a country code for all numbers, including internal.
CSCuj48560
Webex app crashed and got a ANR pop-upI was in a Webex call on DID mode
CSCuj48566
Bug 2790 Device rebooted when I fired up WebEx and tried to join
CSCuj54366
PhoneActivity not paused and erroneous WINDOW_STATE_CHANGED received
CSCuj65760
Computer cannot access DX650 device Screenshots
CSCuj66984
DX650 went on vid-mute; camera LED shows green[delay impair]
CSCuj75708
Tx-resoln did not downgr. in pkt-drop(10%) n/w[DX650 to 6000MXP call]
CSCuj76847
Fonts are cut off on Home Screen-Huge size
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(1)
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Release Notes for Cisco DX650, Release 10.1(1)
Caveats
Identifier
Headline
CSCuj76980
VVM password expiration notification is not coming
CSCuj78275
MS watchdog due to shared mutex between i/o and control thread.
CSCuj83057
Browser app doesn't respect 'AUTO' proxy over Wi-Fi settings
CSCuj83155
Locally changed time in device not updates after restart.
CSCuj84310
DX650 has questionable codec ordering declared in its SIP SDP
CSCuj85461
Effects of Ring Settings (Endpoint Active) on Hold Reversion doesnt work
CSCuj86475
Taking a Screenshot crashes SystemUI
CSCuj92003
Slowly inserting 3.5mm analog headset causes false headphone detection
CSCuj93675
Device locks again if unlocked quickly after restart
CSCuj95317
webex System UI crash issue
CSCuj95465
IPMA: "Share calls" secondary label needs updated
CSCuj97539
VPN does not return after system freeze.
CSCuj97851
VPN requires a power cycle to reconnect after loss of network
CSCul05249
Lock screen with back and home icon is displayed after factory reset
CSCul09488
Unknown message is showing while transfer the call
CSCul10268
Cisco MS fails/dies when Android media server crashes
CSCul14113
Request to update CiscoSSL version on AnyConnect Binary
CSCul34669
Overlapping of German & Spanish, French fonts in Lock Screen UI
CSCul36344
Tx-resln did not upgrade after stoppng pkt-drop impairment
CSCul40800
Configuring PLAR on phone buttons 3 and above doesn't work
CSCul41217
DX650 ringing continuously or call gets stuck when there is no call
CSCul41476
phone only mode -- clock widget does not update when phone is idle
CSCul41771
TVS requestor name IE value not correct in TVS request sent to server
CSCul44316
CTS Verifier: insecure client / server test case fails
CSCul50921
USB audio has crackling sound on some DX650 hw
CSCul56119
Conference call switches from handset to speaker unexpectedly
CSCul57822
Device go in power save mode when tapped on Lock icon
CSCul58766
Error in UCM App when proxy is enabled on the device
CSCul66640
Contact Photo disappeared while on long phone call
CSCul67110
APK's setup as services was not download from CUCM
CSCul68075
Screen goes blank when connected USB wireless Keyboard mouse during call
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(1)
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Release Notes for Cisco DX650, Release 10.1(1)
Caveats
Identifier
Headline
CSCul77581
DID: In External display recent's app will be seen with different sizes.
CSCul78941
Speed dials with pause don't work
CSCul79044
Adding DX650 10.1.1 device firmware to CUCM
CSCul80892
Taking more incorrect pin attempts to display warning message.
CSCul96960
The screen does not times out and locks depending on the SLT value
Resolved Caveats for Release 10.1(1)
Identifier
Headline
CSCud48303 VVM:Voice mail messages are played with very very less volume in speaker
CSCue23832 Call is ended if tap on anywhere outside the dialog (BT off during call)
CSCue82430 VVM: Prevent replies to Unity Connection Messaging System"."
CSCuf94738 Settings > Display > Font size" setting does not persist"
CSCug41277 Phone app:Locked device dialog displays when it should not
CSCug68110 Whisper pop up is shown only in notifications when device on home screen
CSCug74402 very rarely, when changing pwr source, touchscreen not responding
CSCug74861 Phone app crash when locale is changed to Catalan Spanish
CSCug77632 Mobility icon turns ON/OFF during an active call
CSCug88240 Phone shown as Online when phone is not registered
CSCug89579 Back button not working after clicking mini-calendar
CSCug94643 Phone app crashed, if removed from recents while in an active call
CSCug97224 max length in queue statistics is limited to 5.
CSCug97918 Seen in call btwn DX650 frozn-vid whn both pkt-drop is on( delay impair)
CSCuh06757 BLF status not shown in Video Search
CSCuh20583 Device shows DND Shortcut on action bar even if template is removed
CSCuh25423 CSF2G VVM complains about JSESSIONID cookie
CSCuh36618 VVM Session closes prematurely on Unity 10.X servers
CSCuh38193 Message is not displayed for CFA infinite loop with UCM MAX CFA Hops
CSCuh38713 UDS service crashes intermittently
CSCuh39067 Video off in Phone App - call Hold/Resume state - no immediate effect
CSCuh42254 In rare cases Ethernet interface is not properly initialized
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(1)
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Release Notes for Cisco DX650, Release 10.1(1)
Caveats
Identifier
Headline
CSCuh43161 Wrong monitor icon on supervisor if non-secure party added to conference
CSCuh49667 UPDATE: Multiple issues with VM signin screen
CSCuh51061 Text boxes in Email Account Setup are cut off on some locales
CSCuh58759 Recents drawer does not show app previews
CSCuh63947 User cannot login to UDS
CSCuh66982 Phone app crashes when adding when more lines
CSCuh73013 VVM is throwing error logs when clearing message cache
CSCuh73527 Loss of phone functionality while using Plantronics Blackwire C620
CSCuh74022 TVS validation times out when server response takes more than 200 msec
CSCuh75373 Overlapping of Arabic font Locale in dropdown menus in Contacts app
CSCuh87133 VVM unread counts are out of sync
CSCuh99418 Security crash after changing TFTP server and erasing ITL when prompted
CSCui05767
Hitting save without making any changes on IPV4 settings releases IP
CSCui10432
DND status in notification not correct when changed from cucm user page
CSCui13071
Phone application crash while searching in action bar
CSCui13076
Photo's for search results are corrupted
CSCui13079
Setting crashed on Call Stats dialog
CSCui17481
VVM Messages List is Blank when there are Voicemails
CSCui33312
Phones Trying High Rate of Failed Logins
CSCui38605
Phone stopped responding
CSCui45903
Extension Mobility dialogs have visual issues
CSCui48542
EW: Set status message with shutdown reason on shutdown and restart
CSCui51534
Jabber icon disappeared after removing all icons from folder
CSCui56504
Phone app crashed while in Transfer screen
CSCui56609
Proxy setting popup visual issues
CSCui62678
Phone search text box fails to provide results
CSCui63334
Enable 48kHz-only USB headsets with android media.
CSCui65364
The Contact's presence status is not shown in contacts widget
CSCui67028
Android media latency reduction.
CSCui69538
MWI LED is on but VVM app indicates no new voicemail
CSCui71391
Dial out a Number from recent page, dialer pad shows no number
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(1)
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Release Notes for Cisco DX650, Release 10.1(1)
Caveats
Identifier
Headline
CSCui71804
Pause/play icon of music app is not changing under system bar
CSCui71854
Incoming call alert only shows FOR" DN in a forwarded call"
CSCui71869
Volume of music app decreases when pressed headset button on endpoint
CSCui73763
Device Freeze when kerberos auth activated and playstore accessed.
CSCui75027
Phone stopped responding - I received an incoming call.
CSCui76086
Unable to add URI from BLF SD in Contextual Action Screen
CSCui76803
Conference details are overlapped when display names are long
CSCui77033
Browser crash on NTLM proxy authentication from settings
CSCui78220
Ring tone heard in DX650 handset- in a BT call as well as an IP call
CSCui78911
Extra line is shown under speed dials upon adding queue status button
CSCui79407
Hunt group login state icon is not preserved on device reset/restart.
CSCui79681
Wrong monitor icon on supervisor if non-secure party added to conference
CSCui79812
Hunt Pilot details are not displayed in incoming alerts and call details
CSCui80082
Contact app crashes the first time clicking on Conatact w social updates
CSCui80332
EM login sometimes does not pop up when clicking on Sign in as new user
CSCui81600
DID restart toast coming on external display rather than internal.
CSCui81666
Long Hunt group alerting name is truncated in phone app
CSCui81923
Video crashed on searching a contact in a active video call
CSCui82044
Phoneapp crash when twoway intrcom conectd durng call recording on agent
CSCui82247
BT settings tab got freezed
CSCui86184
No audio on resume after vid is disabled from UCM in held state
CSCui86317
calllist view is not proper after answer when video is disabled from UCM
CSCui86556
Refresh Button in Queue status closes the queue details dialog box
CSCui88660
Phone app stops when lock screen is triggered
CSCui88683
Notification icons have inconsistent color
CSCui88698
Tx-resln stay at old value inspite of change to Auto in phApp durng call
CSCui88723
Registration fails after factory reset in encrypted config with Null LSC
CSCui90163
Dialing out a default domain URI only shows the name & not the extension
CSCui90259
Sudden disappearance occurs for secondary lines after Reset->Restart
CSCui90316
Conference/transfer from the list is unsuccessful for a plus DN""
CSCui90809
URI not displayed when dialing from search results
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(1)
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Release Notes for Cisco DX650, Release 10.1(1)
Caveats
Identifier
Headline
CSCui91106
Wrong URI displayed on dialing when call forward is enabled
CSCui92849
Device go to Power save mode after double duration of lock
CSCui94542
360p vid seen on CTS is not of good quality(tiny dots appear on CTS-500)
CSCui97461
VVM: reply / reply all / forward screen - many buttons do not function
CSCui99230
Intercom Pop-up flickers when tapping connect icon for two way intercom
CSCui99289
Phone app crash observed by tapping on callback available notification
CSCui99439
MNC reached toast is not displayed for shared line
CSCuj01911
Bkgd asset for video call details popup incorrect
CSCuj04248
Parker destination unavailable" is not displayed if no park slot"
CSCuj04452
Phone app overflow menu changes its position when device re-registers
CSCuj04469
Cisco Search crashed- one time issue
CSCuj04671
While dialing out a partial SD,shows only remaining nos in the DN area
CSCuj07269
Email Exchange password change causes audio notification every 5 secs.
CSCuj07921
Conference call dialer should not have voicemail option
CSCuj09478
Toast is not displayed on tapping call pickup for PLAR line
CSCuj09707
Phone app crash observed if endpoint ends preserved intercom call
CSCuj09865
Recents tab is blank
CSCuj10174
Switch button in System Notification area does not work as intended
CSCuj12995
Multiple issues with orientation screen
CSCuj13031
Visual revisions to display options screen
CSCuj14908
Phone app force closed when invalid data is in speed dial indexes.
CSCuj15435
during E20 call ; conctd C920 ext-cam ; Vid not transfd to ext-cam
CSCuj28156
VVM: Visual voicemail crash observed after sign in to VVM
CSCuj30699
Email app Crash when text of subject is dragged using external mouse
CSCuj31259
External Camera b/w usage Bursts at up to double the configured b/w
CSCuj35673
Phone not responding after webex meeting.
CSCuj39613
BW-impair to 250kbps; aftr few sec seen blank screen on EX60(fatal-sig)
CSCuj41667
Phone app crashed: One time issue.
CSCuj42359
Navigating to messages tab opens onscreen keyboard
CSCuj44875
Accessibility: Headers in line area are read as disabled
CSCuj44890
Accessibility: Incoming call info is read intermittently in phone app
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(1)
15
Release Notes for Cisco DX650, Release 10.1(1)
Caveats
Identifier
Headline
CSCuj44905
Accessibility: Lockscreen accessibility issues
CSCuj45661
Bad audio quality on wireless calls
CSCuj45814
Zebra patterns slowly appear in C920 Transmit Stream
CSCuj57009
update Google map to version 6.14.3 from GMS 4.1_r5
CSCuj57245
self view video frozen -- meet me video bridge with about 8 participants
CSCuj57581
Poor Bluetooth audio quality (pops & clicks) due to clock sync issue
CSCuj60311
Lockscreen UI textbox is not visible when ScreenLock is set has password
CSCuj60486
Fonts issue in Contacts & Calendar-Display size as Huge
CSCuj62563
URI Calling failed when dialed using BLF Speed Dial
CSCuj63143
got phone not working message when answering a (webex) call
CSCuj63514
Call alert does not dismiss when answered by remote phone
CSCuj63686
In Ext-cam call seen tx:352x288 but self-view is of 16:9 aspect ratio
CSCuj69088
Config Manager: Modify handling of parser error
CSCuj69502
Search hint not shown in Phone App UI
CSCuj69623
Setting isn't responding" after changing Wifi On/Off"
CSCuj70803
Unable to log in to vvm account after entering invalid server address
CSCuj71798
Forwarded call divert phone hang
CSCuj74488
Phone app crash is seen while resuming a hold call on the Endpoint
CSCuj75108
Unable to get audio stream info after call is established
CSCuj77678
Test Case: 11.4.2.4 Intermittent Failure: Dial from call history failure
CSCuj83909
Video user experience with Anyconnect VPN not good
CSCuj85569
Phone app gives force close error
CSCuj90702
Conference message isn't showing in DX650 when called phone is in contac
CSCuj97070
Add a new call" from predictive search causes calling an unknown number"
CSCuj98225
Cannot to return to phone app while on Jabber IM
CSCul02661
Settings sometimes crashes when returning to Call Stats via Recent Apps
CSCul03283
ANR in BundledAppInstaller during onCreate
CSCul06599
In a call, unable to alternative between a BT headset and speaker phone
CSCul07623
Silent Monitoring from the supervisor side is not working
CSCul07743
Phone app crashed during partial speed dial
CSCul15767
Phone app crash is observed when playing greeting without recording
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(1)
16
Release Notes for Cisco DX650, Release 10.1(1)
Troubleshooting
Identifier
Headline
CSCul16783
Audio didn't switch from Bluetooth headset to speakphone
CSCul17933
ICMP_UNREACHABLE caused CC restart
CSCul22958
Keeps asking for UDS creds
CSCul29965
BT headset volume too low for lower steps; too high for higher steps
Troubleshooting
Administrator Redistributes Phone
When an administrator redistributes a phone (that is, gives the phone to a different user), the administrator
should execute a factory reset of the device to remove any user data that was previously stored on the device.
Change User ID of a Device
If an administrator changes the user ID of a device from user A to user B, none of the data that is associated
with user A will be available to user B.
The new user must download apps and other data.
This scenario may apply to a single user that changes from an old user ID to a new user ID.
Documentation, Service Requests, and Additional Information
For information on obtaining documentation, submitting a service request, and gathering additional information,
see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco
technical documentation, at:
http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed
and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free
service and Cisco currently supports RSS Version 2.0.
Problem Report Tool
Cisco DX650 includes an integrated reporting tool, Problem Report Tool, to provide support for device-related
issues. To access the tool, choose Settings > About device > Cisco Collaboration Problem Reporting Tool.
Note
Email messages generated by the Problem Report Tool are required by Cisco TAC when troubleshooting
problems on Cisco DX650 devices.
Users can issue a notification from their device by accessing the Problem Report Tool and providing the
following information:
• Select date that problem was observed (this field is auto populated with the date the tool was invoked)
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(1)
17
Release Notes for Cisco DX650, Release 10.1(1)
Documentation, Service Requests, and Additional Information
• Select time that problem was observed (this field is auto populated with the date the tool was invoked)
• Select problem application. If you are unsure of the application that had the problem, select None.
• Problem description (include a succinct description of the unexpected behavior that was observed and
any steps that led to it)
• Customer support email address (provided by administrator)
• Tap Create problem report.
Note
The customer support email address is the device administrator email address.
Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(1)
18
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