Designing Workspace of the Future for the
Mobile Worker
Paulo Jorge Correia
Technical Solutions Architect
Building Business Value
Enable mobile
workers and BYOD
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Locate and access
remote experts
Collaborate with
external organizations
User Collaboration Services cover in This
presentation
Cisco BYOD
Rich Web
Conferencing
Mobile
Workers

Extreme ease of use, setup and
management

End to end security,
authentication

Rich-media capable

Device Agnostic

Flexible Consumption Models

Designed to blend the physical
and virtual work worlds.
Teleworkers
TDM or
IP PBX
B2B
PSTN or
IP PSTN
Consumers
Branch
Office
3rd
Parties
Cloud
Services
Cisco Jabber
Analog
Devices
Collaboration
Edge
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Better Collaboration for Mobile Workers
 Be productive, regardless of location
 Access voice, video, messaging,
and conferencing applications on
any device
 Collaborate with co-workers, partners,
and customers from anywhere
 Use multiple devices during the day
with access to the same information
and applications
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Better Collaboration for Deskless Workers
 Promote interactive collaboration
anywhere on campus by connecting
tools and devices
 Minimize costs and increase productivity
by providing desktop access from
multiple locations and devices
 Integrate business workflows with
collaboration tools to streamline
processes
 Provide easy access to experts through
directories and presence
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
7
From Desktop to the Boardroom
Any Media
Any Device
Anywhere
One Experience. Connecting People.
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Powering Collaboration Your Way: Cisco Jabber
All-in-One Application on Any Device: Voice, Video, IM/Presence, Content
All-in-One UC Application
Collaborate from Any Workspace
• Presence and IM
• PC, Mac, tablet, smartphone
• Voice, video, voice messaging
• On-premises and Cloud
• Desktop sharing, conferencing
• Integration with Microsoft Office
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Cisco Jabber for Windows
Jabber brings it all together…
Instant Messaging
/ Group Chat
User Management
& Authentication
Rich
Presence
App Integration
(MS Office)
(Google Calendar)
(Lotus Notes)
Contact
Search
Enterprise
Call Control +
Extend & Connect +
Desk Phone Video
Business
Video
Web/Desktop
Collaboration
Conferencing
Cisco Jabber
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
MediaNet
Visual
Voicemail
11
Communications-Enabled Processes
Cisco Jabber SDK
Voice
IM/Chat
Video
Presence
Easily add
collaboration
functionality to web
applications and
business processes
Voicemail
Web Conferencing
www.jabberdeveloper.com
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Jabber Guest – Public-to-Enterprise Communications
 UC/video sessions into businesses …
from desktop browsers, mobile clients
 Calls to individual employees, remote experts /
customer care
 Initiate from public web sites, mobile
applications & URLs, e.g. email
 SDKs for Web & mobile app integration
Jabber Guest connects consumers and
other non-Cisco telephony users with
Cisco enterprise registered users via
simple browser & mobile voice and
video
* Images for illustration purpose only. Final UI subject to change.
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Jabber Guest – Addresses 3 Key Use Cases
Enhance customer interactions
•
Add voice, video, and data sharing to your website, email communications, and mobile applications.
Make experts easy to find
•
Extend unified communications benefits to the entire ecosystem of an enterprise.
Offer temporary guest access
•
Help experts, associates, customers, partners, and suppliers reach your employees.
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Jabber Family
Guest Users
Enterprise Workers
DMZ: HTTP
Cisco
Expressway
Web Browser
Call Control: SIP
• Cisco Unified
Communications Manager
(UCM)
Mobile Apps
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
• Cisco TelePresence®
Video Communication
Server (VCS)…via CUCM
Presence & IM: XMPP
• Cisco UCM IM & P
(On-Prem)
• WebEx Messenger
service (SaaS)
Meetings, Conferencing
• WebEx (SaaS)
• TelePresence MCU
Voice Messaging
• Unity Connection
What is Collaboration Edge?
Voice, Video, Messaging, Conferencing, & Social
Remote and Mobile Access
Multimodal collaboration without a VPN
Desktop, Mobile and Fixed endpoints
Proven Components & Technology
Business to Business
Secure communications with anyone
Enterprise Border
Consumer Services
An integrated / collaborative experience for customers
Consumer to Business
Widely Adopted Protocols
Open, Standards-based
Cloud Services
Enterprise grade flexibility and scale
WebEx Integration, Service Provider Offerings
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Interoperability
Cisco Collaboration Edge Architecture
The Industry’s Most Comprehensive, Any-to-Any Solution Today
Mobile
Workers
• Anyone, anywhere, any device, any
workload
• Key capabilities:
Teleworkers
TDM or
IP PBX
B2B
̶ TDM and analog gateways
̶ Session border control
̶ Firewall traversal
PSTN
Or
IP PSTN
Consumers
̶ ISDN Video Gateways
̶ Highly secure and standards-based
• Now with simplified mobile, teleworker
and B2C collaboration
̶ Security choice – no VPN client required
̶ Browser-based collaboration
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
3d
Parties
Cloud
Services
WebExEnabled TP
Branch
office
Analog
Devices
Extend Enterprise Collaboration to Customers, Partners,
Suppliers Alike
Consumer/
Partners
Public Internet
Enterprise
Expressway
Jabber Guest
virtual machine
Unified CM or
Business Edition
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Business
Client strategy with Expressway
Desktop
Tablet
Smartphone
Web
Fixed
Expressway system support…
Login, Automatic Location Discovery, TLS security, and ICE client
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Comparing Solutions: AnyConnect and Collab. Edge
Unified CM &
applications
AnyConnect
VPN
Expressway
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
AnyConnect
• Layer 3 VPN Solution
• Secures the entire device and it’s
contents
• AnyConnect allows users access to
any permitted applications & data
Collab. Edge via Expressway
• Session-based firewall traversal
• Allows access to collaboration
applications ONLY via TLS
• Personal data not routed through
enterprise network
Cisco WebEx Meetings Server
On-Premises Based WebEx
 WebEx meetings in a Private Cloud
– Installed in your datacenter
 All-in-one Conferencing Solution
– Incorporates audio, web and video in a single solution
 Same great WebEx User Experience
– WebEx clients for PC, Mac, iPhone, and iPad; high quality video; sharing,
annotation, and collaboration tools; recording and playback etc.
 Software-based
– Designed for Cisco UCS Servers + VMware 5/5.1
 Integrates with Cisco UC suite
– Extends Cisco Unified Communications Manager to conferencing, and
meeting escalation from Cisco Jabber
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
High-Level System Architecture
INTERNET
ENTERPRISE
PERIMETER
ENTERPRISE
NETWORK
Cisco WebEx Meetings Server
Virtual Appliance
Mobile and
Internet Users
Internal
Users
SAML Single Sign On
based on Corporate
Directory Credentials
SIP Trunk
Teleconferencing
to CUCM
Optimized for 100% Secure, behind-the-firewall VPN-less Access that integrates
with your Corporate User Management and UC Infrastructure
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Cisco WebEx Meetings Server
An Entirely New WebEx Deployment Model
 WebEx meetings in a private cloud
– Installed in your datacenter
 All-in-one conferencing solution
– Incorporates audio, web and video in a
single solution
 Same great WebEx user experience
– WebEx clients for PC, Mac, iPhone, and iPad; high
quality video; sharing, annotation, and collaboration
tools; recording and playback etc.
 Software based
– Designed for Cisco UCS Servers + VMware
 Integrates with Cisco UC suite
– Extends Cisco Unified Communications Manager to
conferencing, and meeting escalation from Jabber. Also
part of CUWL Pro
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Secure
Designed for Customers with High Security Requirements
 Behind the firewall installation
 100% 128 and 256 Bit SSL encrypted online meetings
 Industry-standard 2048 Bit encryption keys
 Wild-card and SAN SSL
certificate support
 Optional TLS/SRTP SIP teleconferencing encryption
 Hardened ‘Virtual Appliance’
with SE/Linux extensions
 NIST FIPS 140-2 approved cryptographic algorithms supported
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Q&A and Wrap-up
25