Empower, Engage & Innovate with Cisco
Collaboration
System Release 10
Mohammed Al-Sammarraie
Collaboration Lead – Saudi Arabia
Riyadh – 29 April 2014
Collaboration
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
The act of people working together to
reach a common goal.
3
Empower
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Engage
Innovate
4
Connections
Business Value
“
“
=
The power to bring people together at critical moments is key to aggregating
and amplifying the impact of employees.
Harvard Business Review
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
5
Pace of Change2
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
6
Looking Ahead : People Want to Collaborate Their Way
Device choice
Mobility
Apps for
Productivity
Collaboration with
others
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Better,
Simpler experience
7
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
8
home
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
work
9
home
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
work
10
“
“
Raising the productivity of employees whose jobs can’t be
automated is the next great performance challenge — and
the stakes are high.
McKinsey & Company,
The 21st Century Organization
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
11
Cisco Collaboration Strategy
Experience-Centric
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Cloud Connected
Value Extended
12
Unified Communications Manager 10.0
Key new features
•
CUCM- IM&P service integration
• Cisco Prime Collaboration included
• User self-provisioning and self-care
•
Single sign-on
•
Network-based dynamic call recording
• Remote & Mobile Access
Unified
Communications
Manager
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Session
Management
13
Moving to latest Collaboration release adds many benefits
Features and Functionalities
4.x/5.x
6.x/7.x
8.0.x
8.5/8.6
9.1
10.0
Virtualization
X
X




BYOD (Jabber on Win/MAC/IOS/Android for voice and video)
X
X
X



Video (Unified Voice/Video call Control)
X
X
X



Mobility (SNR for Voice and Video)
X
X
X
X


B2B (SIP URI-Dialing & VCS Expressway)
X
X
X
X


Enterprise License Management (ELM)
X
X
X
X


Bandwidth Management (Locations Based CAC)
X
X
X
X


Integrated IM & Presence (CUCM-IM)
X
X
X
X

+
Expressway (Collaboration Edge)
X
X
X
X


SAML Based Single Sign-On (Security Assertion Markup Language)
X
X
X
X
X

Self Provisioning for endpoints & Selfcare
X
X
X
X
X

Prime Collaboration Deployment (PCD) & PC Standard
X
X
X
X
X

Network Based recording
X
X
X
X
X

Jabber Guest
X
X
X
X
X

© 2013-2014 Cisco and/or its affiliates. All rights reserved.
14
Breakaway with Expressway
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
15
Introducing Cisco Expressway
New Gateway That Solves and Simplifies Business-Relevant Use Cases
Mobile
Workers
Teleworkers
TDM or
IP PBX
B2B
• For Cisco® Unified Communications
Manager and Business Edition
environments
• Based on Cisco TelePresence® VCS
technology
• Standards-based interoperability
PSTN
Or
IP PSTN
Consumers
3rd
Parties
Branch
Office
Cloud
Services
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Analog
Devices
16
Making Collaboration as Easy and Effective Outside the
Network as It Is Inside with Cisco Jabber
Use Cisco WebEx®
Share content
Make video calls
Make voice calls
Access visual voicemail
Full-Featured Desktop or Mobile
Client Outside the Network with No
VPN Required
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Use IM and presence
Search corporate directory
17
Making Cisco Jabber Mobile Users as Productive on the
Road as in the Office
Rapid, Secure Deployment with No User Intervention
Cisco Jabber
at the Café
Inside Firewall (Intranet)
DMZ
Collaboration
Services
Outside Firewall
Internet
Cisco
UCM
Cisco Jabber®
at work
Cisco Jabber
at Home
Cisco
Cisco
Expressway Expressway
C
E
Cisco Jabber
at the Airport
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
• Use Cisco Jabber as
you move between
networks
• Security choice: No VPN
required
̶
Secure only Cisco Jabber
application
̶
Personal data is not
connected to the network
• Support on-premises
and cloud offerings
simultaneously
18
Securing Your Communication Workloads
Inside Firewall (Intranet)
DMZ
Outside Firewall
(Public Internet)
Protocol
Security
Service
TLS
Session establishment:
register, invite, etc. though
Cisco UCM
Media
SRTP
Audio, video, content
sharing, and advanced
control
(RTP/SRTP, BFCP, and
iX/XCCP)
HTTPS
TLS
Logon, provisioning and
configuration, contact
search, and visual voicemail
XMPP
TLS
Instant messaging and
presence
SIP
Collaboration
Services
Cisco®
UCM
Internet
Cisco
Expressway
C
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Cisco
Expressway
E
19
Offering All the Benefits of the Office, at Home
Rapid, Secure Deployment with No User Intervention
• Security choice: no VPN required
• Simplified management
̶ Automated provisioning and updating for Cisco TelePresence® endpoints
̶ Endpoints register directly with Cisco® Unified Communications Manager or Business Edition
PC
Internet
Mobile
C Series
EX Series
MX Series
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
20
Supporting a Multitude of Devices
Employee or Enterprise Owned
Smartphone
Tablet
Cisco® Video
Endpoints
Login, automatic location discovery, and TLS security
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
21
Enabling B2B and B2C
Communications
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
22
Creating Competitive Advantage with Rich Video B2B
Collaboration: Easy as a phone call, No pre-arrangements required
Internet
Voice, video, and content
Enterprise
Suppliers, Partners, and Customers
•
•
No predefined peer-to-peer links
Multivendor interoperability through industry standards:
voice and video (SIP) and content sharing (BFCP)
•
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Secure interactions
23
Reinventing Public to Enterprise Collaboration
Mobile & browser-based instant voice, video, data collaboration & interaction
Business
Consumer
Public Internet
Enterprise
Expressway
Jabber Guest
virtual
machine
Unified CM or
Business Edition
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
24
Financial Services Application
Wealth Management
Portfolio Advisor
Remote
Expert
FSI website
and/or invitation
Benefit Promoters
• Enable up-sell, cross-sell, and increase share of wallet
• Increased high-touch personal interaction
• Improve ROI of Telepresence investments
• Creates a competitive advantage
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
* Images for illustration purpose only. Final UI subject to change.
25
Healthcare Application
Case Management and Chronic Care
Care Coordinator
Guest
Healthcare Provider
Website
Benefit Promoters
• Improve physician and nurse resource efficiencies
• Extend care reach
• Improve ROI of Telepresence investments
• Creates a competitive advantage
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
* Images for illustration purpose only. Final UI subject to change.
26
Broaden Your Collaboration Reach Easily
with Little or No Added Costs
Fixed and Mobile Users at No Additional Cost*
• Mobile and fixed endpoint
registration
• Instant messaging and presence
Cisco
Expressway
C
Cisco® UCM
9.1 or Later
Cisco
Expressway
E
• Video and audio media sessions
• Includes virtual edition of cisco
Expressway server software
Internet
• No cost with Cisco UCM 9.1.2 or
later Guest & Third-Party Interworking:
B2B, Jabber
• Business-to-business video and
audio media sessions
• Includes virtual edition of Cisco
Expressway server software
*Requires Cisco Unified CM and Business Edition 9.1.2 or later and
Cisco UCL Enhanced, UCL Enhanced Plus, UWL Standard, or UWL
Professional
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
• Cisco Expressway multimedia
session licenses available
individually
27
The Result: A Better Experience
Easy to Deploy with No Added Costs
for Remote and Mobile Users
Integrated End-to-End Security
Solves More Use Cases: Multiple
Services Integrated on Cisco®
Expressway
Simplified and secure User Experiences
Anywhere and to Anyone
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
28
Other Features
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
29
Cisco Paging
• With every new CUCM starting with 9.1 and
above, the Cisco InformaCast Paging
software DVD will be included in all new
shipments
• Existing customers on CUCM 8.5 and newer
will be able to download InformaCast Paging
Features from CCO access with valid ESW
• Features include:
- IP phone paging
- Mass notifications
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
30
Prime Collaboration Deployment (PCD) – Free tool
included with UC 10.0
Cisco Management Application that allows to perform:
• Migration
Cisco Prime
Collaboration
Deployment
• Manage the migration of legacy CUCM clusters (as old as 6.1.5) to new
VM based servers on 10.0 to facilitate Migration.
• Upgrade UC app software
…
CUCM
10.0
Voice/Vide
o Nodes
…
PAWS API
Other
cluste
rs
CUCM 10.0
IM &
Presence
…
Nodes
SME 10.0 Nodes
• Install cop files (locales or device packs) on a cluster
• Switch versions
• Reboot
• Change IP addresses or hostnames on existing 10.x
clusters
• Fresh install a new Unified Communication or IM&P cluster
on 10.x
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
31
Self Provisioning
Empower Users to Provision Their Own Phone: As Easy as
Auto provision users
& lines synced from
corporate directory
User grabs a phone
& plugs it in
Or downloads client
User Logs In
and begins to use
their new phone!
Users, Lines, and Phones provisioned…
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
32
Self-Care
UC Settings: Easy, Intuitive, and Everywhere
Access to the UC suite for managing
Phones, Call Settings, Voice Mail Settings,
conference scheduling, and more!
Collectively manage “My Phones”
Access the same Self-Care from the
browser, in Jabber, or directly from
supported Phones
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
33
Single Sign-on
Single Sign-on can be enabled for the following applications in 10.0

Cisco Unified Communications Manager

IM & Presence Server

Unity Connection

Cisco WebEx Meetings Server(CWMS)

Cisco Prime Provisioning & Assurance

Webex Meetings

Webex Messenger
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
34
Single Sign On – Premises – 10.0
•
Optional SAML Single Sign-On leveraging the
customers existing Identity Provider.
Directory Integration the same as 9.x
•
SAML
UDS/SCIM/
XMPP
CLIENTS
Edge
Tested Identity Provider systems
• PingIdentity
• Oracle
• ADFS
• OpenAM
SAML
UNIFIED
MANAGEMENT
&
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Prime
IDENTITY STACK
IDENTITY MANAGEMENT
LDAP
Authentication (SAML)
Authorization (OAuth)
Identity (SCIM/LDAP)
Contacts
UC SERVICES
TMS
35
Network-based Recording
Recording Intelligence like never before

Record any network connected call, regardless
of device, location, or geography
PSTN
Centralize
or distribute call
recordings based on network
topology
POTS
Mobile
Recording
server
Capture
Mobility calls routed using
Single Number Reach and Extend &
Connect features
Network
intelligence automatically
selects the right gateway
Cisco IP
Phones &
Mobility calls
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Cisco Extend &
Connect
36
Interoperability Today and Tomorrow
NOW
Future
Bringing Together Collaboration Platforms and Multi-codec Environments
IM&P
XMPP,
SIP/SIMPLE
Web
HTML5
WebRTC
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Video
SIP, H323, BFCP,
H239, H263, H264,
H265, AVC, SVC
Voice
Beyond H.265
WebRTC
Future
H.265
Next Step
H.264 SVC
Emerging
H.264
Present
H.263
Legacy
SIP, QSIG,
PSTN, etc
37

We are committed!
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
38
Customer Satisfaction
Cost Control
Productivity
Employee Engagement
Innovation and Growth
Improve collaboration to address
your primary business goals.
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
39
The investment opportunity of the decade
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
40
Thank You
© 2013-2014 Cisco and/or its affiliates. All rights reserved.
41