ISBM Research Q u a r t e r ly Winter 2008 Volume 1, Issue 1 in this issue . . . Welcome W e are pleased to bring you Volume 1, Issue 1, of the ISBM Research Quarterly. This publication will serve as the ISBM’s academic newsletter, with the aim of helping communicate with and connecting academic and Ph.D. students around the world who are interested in the B2B domain. Although ISBM is the publisher, we hope that readers will actively contribute and become engaged in providing content and moving along discussions. Welcome ...................................... 1 Report on IPSS (ISBM Ph.D. . ...... 2 Seminar Series) . . . ISBM Data Resources Program.... 2 ISBM Educational Resources . ...... 3 Program Gary L. Lilien ISBM Dissertation Support .......... 3 Award and 2007 Winners Each Newsletter will have features on ISBM programs, reported by a key individual. ISBM Business-to-Business . ....... 4 Ph.D. Student Research Camp 2007 and Upcoming in 2009 From the Membership . ................ 4 2008 Academic Conference.......... 5 Cross-Sectional Versus ................ 5 Longitudinal Survey Research: Concepts, Findings, and Guidelines The structure will vary from issue to issue, but most issues will have a focal article centering on one piece of B2B research, selected for its broad interest and applicability. In this issue, we are pleased to feature Aric Rindfleisch’s summary of his work on “Cross-Sectional Versus Longitudinal Survey Research,” a topic that is under continual scrutiny by researchers, journal editors, and their reviewers. We feel that Aric’s thoughts on this matter will help provide a coherent perspective into this important issue. If you have comments on this article (or thoughts for future articles), please pass them on. In this issue we feature . . . Ph.D. Camp: Abbie Griffin, ISBM Ph.D. Camp Director, reports on the very successful 2007 Camp and her plans for the next camp in 2009. Johnson introduces the ISBM Data Resources Program, a resource that Jean has developed and that we hope will be of great value for B2B researchers looking for advice on appropriate data resources. Qiong Wang will be taking over the management of this activity in 2008, now that Jean has finished with its initial development. We thank Jean for her great effort in bringing this resource to the fore. Please let us know how we can make this resource more useful for you. Raj Grewal Data Resources Program: Jean Educational Resources Program: Matt Aistrich introduces the ISBM Educational Resources Program. Matt provides more detail, but the general idea is that the ISBM would like to be a sharing-point for the best educational material and practices on B2B marketing globally, and Matt will be spearheading that effort. Pass your material, as well as lessons learned, on to Matt, as he requests in his article. IPSS News: The CONTACT INFORMATION very successful ISBM Ph.D. Seminar Series (IPSS), as conceived and executed by Raj Grewal, enters its fourth term of operation. Raj discusses the IPSS vision, accomplishments to date, and plans for the coming years. He also seeks your suggestions and feedback. Ph.D. Dissertation Support Competition: We Research Director Gary L. Lilien, ([email protected]) Associate Research Director Rajdeep Grewal, ([email protected]) Executive Director Ralph Oliva, ([email protected]) Institute for the Study of Business Markets Smeal College of Business The Pennsylvania State University 484 Business Building University Park, PA 16802 USA +1-814-863-2782 • www.isbm.org had 12 finalists out of 43 total submissions for the 2007 competition. See our article for the complete list of finalist and winners. February 2008 Semiannual ISBM Members Meeting Preview: The ISBM semiannual meeting, held February 26–27 in Tampa, Florida, will focus on “Value Merchants: Demonstrating and Documenting Superior Value in Business Markets.” Built around the issue of implementing value-based marketing, the program will feature a mix of presentations by leading academics and practitioners. Ralph Oliva, the ISBM’s Executive Director, provides more detail and an invitation to attend. 2008 Academic Meeting Preview: The ISBM will be hosting its Biennial Academic Conference August 6–7, 2008 (immediately preceding the Summer AMA Educator’s Conference), in San Diego, CA. The venue is the new business facility at the Rady School of Business, University of California at San Diego; the conference will begin at noon on August 6 and continue through the afternoon on Thursday, continued on page 5 Pa g e 2 Report on IPSS (ISBM Ph.D. Seminar Series) . . . B Ph.D. Web Based Seminars ackground: During the ISBM Ph.D. Camp in August 2005 in San Francisco, we learned from doctoral students that they sensed a dearth of B2B faculty and suffered limited B2B doctoral courses. They added that these limits constrained the options for students who might want to pursue a Ph.D. in the area. The ISBM Web-Based Ph.D. Seminar Series (IPSS) was designed to help overcome this resource constraint and encourage more young scholars to pursue doctoral degrees in the area of B2B markets. The IPPS solution offers 8 to 10 session Ph.D. courses on diverse B2B topics, taught in real time using a Web-based interface. These serious Ph.D. courses demand an admissions process and associated grading system. For IPSS, the grade determines whether the student will be allowed to take additional courses. Some schools have registered doctoral students in a “special study” course through their home institution, providing local course credit along with the grade the student receives in the course. This latter process has benefited both the student and the home institution. Admitted students pay small tuition fees; limited scholarships are available to defray these costs. Course Offerings to Date: In Fall 2006, Professor Ajay Kohli taught the first IPSS course on Theory Construction with great success. In Spring 2007, IPSS offered two courses: Sales Management, taught by Professor Barton Weitz, and Social Network Analysis, taught by Professor Christophe Van den Bulte. In addition, IPSS offered two courses in Fall 2007: Qualitative Research Methods by Professor Abbie Griffin and Strategic Brand and Business Performance Measurement by Professors Raji Srinivasan and Raj Srivastava. The two courses being taught in Spring 2008 are Channel Management by Professors Mark Bergen and George John and Innovation Strategy by Professor Gerry Tellis. Going Forward. The current IPSS plan is to offer four to six courses per year, most in a two-year cycle. Plans for Fall 2008 include a repeat of Professor Kohli’s course on Theory Construction, as well as a new offering, Organizational Buyer Behavior and Market Mechanism Design, co-taught by Professors Sandy Jap and Wes Johnston. As we go to press, we also are considering the option of a year-long “topics” course, taught by a range of instructors who would provide short introductions to research topics in their specific areas of expertise. The feedback from the Ph.D. students taking these courses has been resoundingly positive, and we eagerly seek your input as we adapt the IPSS offerings to serve the course needs of B2B doctoral students. For more information about IPSS, please see http://www.smeal.psu.edu/isbm/ipss.html or e-mail me at [email protected]. Raj Grewal Assistant Research Director Institute for the Study of Business Markets ISBM Data Resources Program T he Data Resources Program (DRP), initiated in the Summer 2005, responded to an identified need to increase researchers’ access to data they could use to study B2B questions. Such a connection is critical for not only the proliferation of managerially relevant B2B research but also the growth of the B2B research field. The DRP was conceived essentially as a meta-data project, in that it would provide data about existing data; inform researchers about the availability, types, and characteristics of data accessible from public sources; and offer details about the availability, extent, Jean Johnson types, and characteristics of data potentially accessible for research through private commercial sources. As such, the DRP currently houses information about more than 100 potential data sources, with new sources being added constantly. Users may review various data sources through keyword searches or data type searches, as shown in the menu bar. In addition to linking researchers to data sources, the DRP is interactive. It includes a feedback mechanism so that the research community may share experiences and knowledge specific to the various data sources that members have evaluated and used, which will further enhance researchers’ effectiveness. As shown in the menu bar, a general feedback mechanism facilitates the evolution of the DRP as a research resource and improves its functions as a research resource. The DRP can be accessed at http://drp.smeal.psu.edu/. We invite researchers to visit the site to review and access various data sources. In addition, we encourage you to share both your responses to the site and your experiences with the specific data sources you have accessed and reviewed. Jean Johnson Gardner O. Hart Professor of Marketing Washington State University Pa g e 3 Announcing: ISBM’s 17th Annual Dissertation Support Award Competition Winners T he ISBM is pleased to announce that the winners of the 2007 Dissertation Support Award Competition are: Outstanding Submission Winner: Denish Shah of the University of Connecticut “Enhancing Marketing Productivity in the Manufacturer-Distributor Setting of Business Markets” Advisor: V. Kumar Other Support Winners: Sujan M. Dan of Texas A&M University “An Empirical Examination of the Role of Consortium, Partner and Format Characteristics in the Market Acceptance of Formats” Advisors: Alina Sorescu and Rajan Varadarajan Renna Jiang of the University of Chicago, GSB “Structural Estimation of A Moral Hazard Model: An Application to Industrial Selling” Advisor: Pradeep K. Chintagunta Now in its 17th year, the ISBM’s Business Marketing Doctoral Support Award Competition is designed to support up to five candidates in accredited doctoral programs from around the world. Dissertations in any area of business-to-business (industrial) marketing or in any of the methodological areas that support advances in business marketing are fair game as are applications from students in economics, management science, organizational psychology, statistics, anthropology and other disciplines whose developments help advance our understanding of the operation of the business marketplace. The award consists of: • Up to $7,500 in financial assistance to be used for travel, conference attendance, data collection, and other expenses of conducting and presenting the results of the research. • Assistance, as needed, in gaining the cooperation of both ISBM member firms and non-member firms for data, interviews, etc. • Unlimited use of databases held by or accessible to the ISBM, as needed. In addition, in some years there is an outstanding submission; if awarded, that submission receives the ISBM Dissertation Proposal Prize, an additional award of $2,500. The 2007 competition attracted 43 submissions of which 12 were named finalists. In addition to the winners, honorable mentions were received by: Anthony K. Asare, Univesity of Massachusetts, Amherst Pelin Bicen, Texas Tech University Abhijit Guha, Duke University Douglas E. Hughes, University of Houston Jan Lakotta, ESCP-EAP European School of Management Vinh Nhat Lu, University of Adelaide Matt O’Hern, University of Wisconsin-Madison Pankaj Setia, Michigan State University Jacqueline van Beuningen, Maastricht University ISBM EDUCATIONAL RESOURCES PROGRAM Supporting the teaching of business-to-business marketing is a significant portion of ISBM’s mission. The ISBM Educational Resources Program is a new initiative that aims to provide an avenue for university educators to share teaching-related resources Matt Aistrich and best practices. We will support information sharing for any courses related to business markets: business marketing, sales management, channels, new product development, and so forth. Furthermore, supporting materials will be available for courses at all levels of university education— undergraduate, master’s, doctoral, and executive education. Currently, we are designing Web pages to add to ISBM’s Web site (www.isbm.org) that will provide these essential resources. Rather than mere lists of titles, we plan to offer a wealth of materials, organized by both course and resource type, that are easily searchable and that contain descriptions of the resources, as well as assessments of their suitability for particular applications. Educators new to a particular course will find help in getting started, and experienced educators will find information about the latest cases and videos, ideas for interesting classroom exercises and projects, and more. We hope these resources also help educators create effective and interesting courses, increase the attractiveness of business marketing coursework, and produce students who are better prepared to meet the demands of the workforce. We are very interested in including in the Educational Resources Program any materials or advice that might help improve teaching. Of particular interest are • Course syllabi; • Recommendations of textbooks, cases, and simulations; • Links to excellent online resources; and • Sources of videos for courses related to business markets. For details on the 2008 Competition see http://www.smeal.psu.edu/isbm/isbmres/award and for a list of past winners see http://www.smeal.psu.edu/isbm/isbmres/award/winners Congratulations to all! Gary L. Lilien Research Director Institute for the Study of Business Markets If you have materials or information that you would be willing to share, or questions or suggestions about the Program, please e-mail Matt at [email protected]. Matt Aistrich Educational Resources Director Institute for the Study of Business Markets Pa g e 4 ISBM Business-to-Business Ph.D. Student Research Camp 2007 and Upcoming in 2009 T hirty-three Ph.D. students and 26 faculty members from around the world attended the Second Biennial B2B Ph.D. Camp at Georgetown University’s “Car Barn” MBA teaching facility during the two days prior to the AMA Summer Educators’ Conference. The purpose of holding the Camp is to increase the number and quality of scholars studying business-to-business markets and marketing by informing Ph.D. students about the area early in their studies and Abbie Griffin then continuing to serve their domain needs during all stages of their dissertation process. The overall objective thus is to help students develop a better understanding of the barriers and rewards involved in pursuing a Ph.D. in business-to-business markets, as well as provide them with connections to potential mentors, committee members, peers, and future coauthors. This Camp kicked off on a Thursday morning with a four hour seminar by Ajay Kohli, Isaac Stiles Hopkins Chair in Marketing, Goizueta Business School, Emory University. His discussion of theory construction provided a synopsis version of his IPSS Seminar Series Class. one-third of the student participants. Over drinks and hors d’oeuvres that evening, students met the other instructors and received introductions to the topics of the IPSS Series. On Friday morning, six winners of the ISBM Dissertation Proposal contest presented the research that won them their victory: “Patterns of Information Disclosure by Prospective Customers: An Experimental Simulation in Second Life” by Mary Caravella, Assistant Professor in Residence, University of Connecticut; “The Impact of eBusiness Infusion on Reseller Effectiveness: The Moderating Role of Channel Governance” by Talai Osmonbekov, Assistant Professor, University of Southern Mississippi; “Market Foresight Capability” by Mike McCardle, Assistant Professor of Marketing, Haworth College of Business, Western Michigan University; “Open Innovation–A Dynamic Capability in the NPD Process” by Rosanna Garcia, McCarthy Family Assistant Professor of Marketing, Northeastern University; “From Inertia to Innovation” by Yinghong (Susan) Wei, Assistant Professor, William S. Smears School of Business, Oklahoma State University; and “How Potential Conflict Drives Channel Structure: Concurrent (Direct and Indirect) Channels” by Alberto Sa Vinhas, Assistant Professor of Marketing, Goizueta Business School, Emory University. Thursday afternoon brought introductions, both of the participants and for the supporting organizations (ISBM, MSI, and the Georgia State University Center for Business and Industrial Marketing), followed by the first of two facultyfacilitated roundtables, the purpose of which was to provide constructive feedback on the research proposals Faculty and Ph.D. Students, 2007 Ph.D. Camp at Georgetown written and submitted by about Friday afternoon initiated sessions on Business-to-Business Research, Getting Published, Managing Your Career, and another set of research review roundtables. Students and faculty mixed and matched to enjoy local eateries. The next Ph.D. Student Research Camp will take place before the 2009 AMA Summer Educators’ Conference. Watch ELMAR, this newsletter, and the ISBM Web site for further information, coming in late 2008. Abbie Griffin Royal L. Garff Presidential Chair in Marketing University of Utah From the Membership D iscerning customer needs, driving growth, better understanding and computing value —These are the top three things we’re hearing about from our membership as the “key challenges and core capabilities” that B2B marketers will need to address as they look toward 2010. To help things along as we move (all too rapidly) toward the end of the decade, we’re planning to unveil the outcomes of a major research undertaking by two ISBM Fellows, Dr. Jim Anderson of Kellogg and Dr. Ralph Oliva Jim Narus of Wake Forest, working together with Dr. Nirmalya Kumar from London Business School, at our upcoming Members’ Meeting, February 26–27, 2008, in Tampa, Florida. We cordially invite any and all researchers from the academic community to attend. This year’s event promises to be an interesting and important meeting, with nine new cases being presented that will illustrate, expand, and flesh out the approaches that Drs. Anderson, Kumar, and Narus have outlined in their great new book, Value Merchants: Demonstrating and Documenting Superior Value in Business Markets. At our meeting, Jim Anderson will lead the way, outlining the step-by-step approach and framework for implementing value-based business marketing, along with the real “tricks of the trade” for getting it done. Practitioners themselves will be presenting their approaches, tools, obstacles they have had to address and overcome, and, finally, the results they are seeing. For those of you focusing your attention on this space, the leads, insights, and frameworks for thinking that you are sure to encounter should be quite valuable. Please note that the top three trends we have outlined continue to represent important focus points for ISBM-funded research. Those of you working on research in these areas who require support of any kind should connect with me or with Gary Lilien right away. If we can be of help to you in your business-to-business research or teaching, don’t hesitate to call on us. Ralph Oliva Executive Director Institute for the Study of Business Markets Pa g e 5 Cross-Sectional Versus Longitudinal Survey Research: Concepts, Findings, and Guidelines I f you are reading this article, chances are that you have conducted at least one cross-sectional survey in your academic career. You are not alone. Cross-sectional Aric Reindfleich surveys have been a staple research technique for B2B scholars for several decades. Much of the existing empirical knowledge in the B2B domain is the product of this data collection approach. The popularity of cross-sectional surveys is also reflected in the broader marketing literature; 94% of the empirical survey studies published from 1995 to 2005 in the Journal of Marketing and the Journal of Marketing Research employed this type of data. Given its prominence, many B2B scholars have expressed dismay about perceptions of increased scrutiny on cross-sectional survey research. For example, in a recent e-mail, an anonymous senior scholar lamented, “I am very troubled that the powers that be may be emphasizing the negatives of one approach (i.e., survey research) while overlooking the difficulties of approaches they favor.” During ISBM ACADEMIC CONFERENCE 2008: aDVANCES IN b-TO-B MARKETING August 6 - 7, 2008 University of California, San Diego Rady School of Management Otterson Hall 9500 Gilman Drive La Jolla, CA 92093-0553 U.S.A. Rady School the past few years, we have heard similar sentiments expressed in conversations with various B2B colleagues. On the basis of these conversations, as well as our collective experience as both survey researchers and journal reviewers, we believe that the majority of this increased scrutiny focuses on two key concerns about the validity of cross-sectional survey research: (1) the risk of common method variance (CMV) bias and (2) the method’s ability to provide causal inferences. These two issues are closely interrelated (i.e., CMV bias limits causal inferences) and present substantial risks to the validity of cross-sectional survey research. As a means of reducing these two validity threats, editors and reviewers commonly suggest three alternative data collection strategies: (1) multiple respondents (e.g., brand managers reporting on the predictors and vice presidents reporting on the outcomes), (2) multiple methods (e.g., survey data for the predictors but archival data for the outcomes), or (3) multiple time periods (e.g., collecting predictors at time 1 and outcomes at time 2). Our research examines the efficacy of this latter strategy. We focus on multiple time periods (i.e., longitudinal Welcome continued data) because this data collection strategy is applicable to most research contexts and commonly is mentioned as an important avenue for further research in many B2B studies. Specifically, our research was designed to answer the following question: “Under what conditions is longitudinal data an appropriate solution for addressing concerns about CMV bias and causal inferences?” When we began our research, we were surprised to find that the role of longitudinal data in addressing these two validity threats has received surprisingly scant attention in the marketing literature. Thus, to establish a conceptual understanding of the value of longitudinal data, we have examined a broad base of research across a wide variety of disciplines, including management, economics, sociology, psychology, philosophy, and epidemiology. On the basis of this examination, we offer a conceptual framework that establishes the role of longitudinal data in terms of reducing CMV bias and enhancing causal inference. This conceptualization suggests that the value of longitudinal data is considerably overstated and that this approach is capable of addressing the two validity threats only in continued on page 6 from page 1 August 7, to coordinate with the beginning of the AMA conference. Raj Grewal and Gary Lilien will be co-chairing the conference. We provide some additional details and a call for contributions. For complete conference details visit http://www.smeal.psu.edu/isbm/seminars/events/aca08.html In future issues, we also will publish your correspondence, announcements, and commentaries on these and other topics. We hope you will contact us and suggest ways to make this newsletter better and more responsive to your needs. All the best. Gary and Raj Gary L. Lilien Research Director Institute for the Study of Business Markets Raj Grewal Assistant Research Director Institute for the Study of Business Markets Conference Objectives: • Develop new ideas and new ways to address the most pressing issues at the interface of the B-to-B academic and practitioner communities Conference Program Chairs and the Conference Committee are currently organizing this year’s agenda. Updates and complete conference details can be found at the conference website http://www.smeal.psu.edu/isbm/seminars/events/aca08.html • Generate new research approaches and ideas If you would like to present a session, send your abstract (300 words max) electronically to the Conference Coordinator, Lori Nicolini at [email protected] by March 15, 2008. • Provide a forum for interation amongst the world’s leading B-to-B researchers Rady School Pa g e 6 Cross-Sectional Versus Longitudinal Survey Research: continued from page 5 a very limited range of conditions. We put our conceptualization to a rigorous empirical examination, including a comparative examination of the degree of CMV bias and causal inference for two B2B survey data sets that contain both crosssectional and longitudinal data, as well as a Monte Carlo simulation that encompasses a broader range of empirical parameters. The results of this collective examination reveal that though longitudinal surveys offer some advantages in reducing the two validity threats, a cross-sectional approach appears adequate in many situations. We leverage these findings by offering a set of specific guidelines that B2B scholars and practitioners can employ to enhance the validity of their cross-sectional survey data: 1. Be Concrete: Researchers can reduce topic, we perceive our work as an effort to initiate a conversation regarding the value of various data collection techniques and hope that these efforts will stimulate other B2B scholars to join in on this important conversation. Aric Rindfleisch Associate Professor of Marketing University of Wisconsin-Madison Reference Interested readers can access the full article at: Rindfleisch, Aric, Alan J. Malter, Shankar Ganesan, and Christine Moorman (2007), “Cross-Sectional Versus Longitudinal Survey Research: Concepts, Findings, and Guidelines.” ISBM Working Paper 02–2007, Institute for the Study of Business Markets, Pennsylvania State University, University Park, PA 16802. American Philosophical Quarterly, 2 (October), 245–264. Malholtra, Naresh K., Sung S. Kim, and Ashutosh Patil (2006), “Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research,” Management Science, 52 (December), 1865–1883. Marini, Margaret Mooney and Burton Singer (1988), “Causality in the Social Sciences,” Sociological Methodology, 18, 347–409. Mill, John Stuart (1843), A System of Logic. New York: Harper. Podsakoff, Philip M. and Dennis Organ (1986), “Self-Reports in Organizational Research: Problems and Prospects,” Journal of Management, 12 (4), 531–544. Suggested Readings For additional insights regarding common method variance or causal inferences, please see the following readings: ______, Scott B. MacKenzie, Jeong-Yeon Lee, and Nathan P. Podsakoff (2003), “Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies,” Journal of Applied Psychology, 88 (5), 879–903. 2.Education Matters: CMV bias is likely Bunge, Mario (1979), Causality and Modern Science. New York: Dover. Rothman, Kenneth J. (1976), “Causes,” American Journal of Epidemiology, 104, 587–592. 3.Seek Diversity: Surveys that employ a Cote, Joseph A. and Ronald Buckley (1987), “Estimating Trait, Method, and Error Variance: Generalizing Across 70 Construct Validation Studies,” Journal of Marketing Research, 24, 315–318. Sobel, Michael E. (1996), “An Introduction to Causal Inference,” Sociological Methods & Research, 24 (February), 353–379. CMV bias by employing constructs that are concrete and externally oriented (e.g., new product development speed) versus those that are abstract and internally oriented (e.g., new product development satisfaction). to be less pronounced among subjects who are mature and high in educational attainment. diverse mixture of measurement formats and scales are less likely to exhibit CMV bias. 4. Build your Base: A well-developed theoretical foun-dation can enhance causal inference by providing guidelines for construct selection, specifying a direction of causal flows, and suggesting moderators and mediators for eliminating competing theories. 5. Clarify your Argument: Most B2B theories can apply to how outcomes either differ among entities that possess different levels of a predictor or are influenced by changes in a predictor within a set of entities. Cross-sectional data are clearly more suitable for the former type of argument than for the latter. By recommending these guidelines, we attempt to provide both B2B scholars and practitioners with a set of decision tools for determining when to invest their time and money in longitudinal data collection. Rather than being the last word on this Doty, D. Harold and William H. Glick (1998), “Common Methods Bias: Does Common Methods Variance Really Bias Results?” Organizational Research Methods, 1 (October), 374–406. Einhorn, Hillel J. and Robin M. Hogarth (1986), “Judging Probable Cause,” Psychological Bulletin, 99 (January), 3–19. Goldthorpe, John H. (2001), “Causation, Statistics, and Sociology,” European Sociological Review, 17 (1), 1–20. Granger, C. W. J. (1980), “Testing for Causality: A Personal Viewpoint,” Journal of Economic Dynamics and Control, 2, 329–352. Hill, Austin Bradford (1965), “The Environment and Disease: Association or Causation?” Proceedings of the Royal Society of Medicine, January 14, 295–300. Hume, David (1740), A Treatise on Human Nature. London: Thomas Longman. Mackie, J. L. (1965), “Causes and Conditions,” Van Bruggen, Gerrit, Gary Lilien, and Manish Kacker (2002), “Informants in Organizational Marketing Research: Why Use Multiple Informants and How to Aggregate Responses,” Journal of Marketing Research, 39 (November), 469–478. COMMENTS... IDEAS... We would love to hear from you. If you wish to comment on this article (or have thoughts for future articles), please pass them on. Your suggestions will make the newsletter better and more responsive to your needs. Please email your correspondence to: Newsletter Editor Lori Nicolini ([email protected]) Institute for the Study of Business Markets Smeal College of Business The Pennsylvania State University 484 Business Building University Park, PA 16802 USA +1-814-863-2782 • www.isbm.org
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