,,_^_*r-e’
,.--.
BEFORE THE
POSTAL RATE CoMMISSION
20268-000~
WASHINGTON, D.C.
Special
Services
Fees
and Classifications)
RECE\VEn
Docket
No.
MC96-3
'.j
OFFICE OF THE CONSUMER ADVOCATE
INTERROGATORIES TO UNITED STATES POSTAL SERVICE
WITNESS SUSAN W. NEEDHAM
(OCA/USPS-TB-19-27)
(July
19, 1996)
Pursuant
the
/"-1
Postal
hereby
R,ate
submits
documents.
the
to
United
incorporated
sections
Commission,
25 and 26 of
the
interrogatories
Instructions
States
Postal
Office
the
of
Rules
the
and requests
included
with
Service
dated
of
Practicte
Consumer
for
production
19,
1996,
by reference.
Respectfully
GAIL WILLETTE
Director
Office
of the
DAVID KUDER~
Attorney
Advocate
OCA Interrogatories
June
submitted,
Consumer
Advocate
of
of
l-4
are
hereby
to
Docket
,.,---
OCA/USPS-T-8-19.
desire
In
that
and would
fact,
a.
Did
b.
If
C.
Library
indicates
Survey,
at
the
the
use
least
why it
If
was not
in
response
and
OCA/USPS-T-8-20.
and would
use
Mail
registered
overnight
wants"
consider
did
Registered
this
Mail
mail
registry
service.
service.
instituting
such
such
a service,
consider
users
a service?
please
was rejected.
considered,
light
of
customer
Library
indicates
Survey,
large
"desperately
Service
explain
SSR-108,
of
an Express
Service
Postal
this
Reference
a number
one
Postal
especially
/““--
2
NO. MC96-3
that
a pickup
please
the
explain
Service's
why not,
concerns
about
market
satisfaction.
Reference
SSR-108,
some large
registered
service
conjunction
in
Registered
Mail
mail
de:;ire
u:;ers
with
.registr<
service.
a.
Did
b.
If
c.
the
the
Postal
Postal
Service
Service
explain
why it
If
was not
this
especially
response
consider
in
did
instituting
consider
such
suszh a se,rvice?
a service,
please
was rejected.
considered,
light
and customer
of
the
please
Service's
satisfaction.
explain
why not,
concerns
about
m,arket
Docket
No.
MC96-3
3
,,---.
OCA/USPS-T-8-21.
Library
Survey,
that
indicates
would
like
an increase
available
for
Reference
SSR-108,
at
least
large
in
the
registered
one
($50,000
Mail
registered
amount
maximum
items
Registered
of
was the
mail
user
insurance
amount
mentioned).
a.
Did
the
limit
b.
c.
If
Postal
the
Postal
Service
explain
why it
If
was not
this
respons'e
in
did
raising
the
present
$25,000
considered,
light
of
raising
the
limit,
explain
why not,
please
please
the
Service's
concerns
about
market
satisfaction.
Please
receipt
consider
was rejected.
and customer
OCA/USPS-T-8-22.
return
consider
0.E insurance?
especially
and
Service
provide
mail
which
the
is
percentage
subject
to
of
the
certified
Private
mail
Express
Statu'tes.
With
OCA/USPS-T-8-23.
puts
the
his
box
name and address
labeled
name and address.
,,--.
requesting
reference
the
"3.
Article
If
the
addressee's
on the
to
return
reverse
Addressed
mailer
address
receipt:
of
to:"
has
checked
and the
the
with
off
card
the
box
addressee
the
mailer
and
fills
recipient's
#l,
has
not
in
Docket
NO. MC96-3
moved,
does
#8 or
the
the
does
4
carrier
he enter
address
is
the
the
thus,
the
listed
What
return
your
a similar
sender?
of
If
What
you
the
full
phrase
to
box
actually
its
percentage
of
box
that
which
been
ftorwardad
different
from
no statistics
and explain
in
indic,ate
receipts
an address
have
address
#3?
return
have
shows
estimate
OCA/USPS-T-E-25.
as in
address
receipt
best
or
percentage
addressee's
by the
give
"same"
re-enter
same address
OCA/USPS-T-8-24.
request
normally
and
that
on this,
please
basis.
return
receipts
which
do nat
/'. -Y
request
the
thus,
the
are
delivered
sender?
best
If
estimate
address
to
'you have
and explain
its
of
into
receipt
users
different
of
your
restructuring
will
from
the
testimony,
of
one.
from
on this,
to
combine
two
Under
the
proposal
if
appearing
concerning
return
different
been
forwarded
that
and
listed
by
give
your
please
basis.
be notified
one
actually
no statistics
You propose
return
have
an address
OCA/USPS-T-8-26.
receipt
,,--.
addressee's
receipts,
the
mail
rationale
you
all
delivery
on the
the
present
state,
alternatives
return
address
piece.
for
is
At
page
86
thila
%‘[tl he change
would
Docket
No.
MC96-3
provide
better
address
information"
the
current
the
to
service
customers
and that
basic
Please
to
5
service
(explain
customers
this
is
request
"a value
option.
delivery
enhancement
over
."
how better
would
who do not
service
be enhanced
would
taking
be provided
into
or
account
value
,the
following:
a.
Ninety-'eight
not
request
mailing
XXIV,
b.
percent
delivery
even
p.
of
regular
address
though
it
is
return
receipt
information
presently
at
customers
the
time
w
available.
do
of
Table
84
Ninety-eight
percent
of
the
customers
of
return
receipt
/--‘
would
be provided
neither
want
themselves
C.
These
Insurance
Survey,
,/-
$20,000,
Service
$50,000,
would
to
(since
a fee
they
they
did
36% higher
previously
presumably
not
This
ship
and higher)
Mail
to
had opted
Reference-SSR-109,
Insured
1993."
customers
pay
they
Library
Relating
about
that
avail
option).
which
Materials
information
care
this
customers
OCA/USPS-T-0-27.
Postal
nor
of
information
with
naf;
to
receive.
Supplemental
Proposal,
survey
receive
contains
shows
that
a "Mail
a number
high
value
parcels
(e.g.,
with
other
carriers.
I*
of
values
page
45.
of
Docket
No.
MNZ96-3
6
,/--.
The
"comment
are
requesting
limits
than
mentioned
a.
In
section"
that
those
are
of
determine
b.
Were
the
the
that
of
the
limits
shows
Postal
proposed
$25,000
light
subject
also
and
Please
answering
this
numerous
large
provide
higher
Service
this
docket.
customers
insurance
Maximums
freque!ntly
$50,000.
results
of
this
limits
of
second
survey
higher
studied?
in
that
than
explain
question,
first
$2,000
those
to
$5,000
how did
should
Z)?
proposed
considered
or
rejected.
In
were
address
the
fact
you
be the
(Attachment
why they
please
survey,
that
UPS
,--.-..
and
Federal
USPS-T-2
Express
at
6.
offer
insurance
up to
$50,000.
sS&
Docket
No.
MC96-3
...-..
CERTIFICATE
I hereby
document
accordance
upon
certify
all
with
that
I have
participants
section
OF SERVICE
3.B(3)
this
of
record
of
the
Attorney
Washington,
D.C.
July
19, 1996
20268-0001
date
in
special
served
this
the
foregoing
processding
rules
of
ia
pra~ctice.