ORIGiNAL
.
,!
.
,,-I\ECElVED
BEFORE THE
POSTAL RATE COMMISSION
WASHINGTON, D.C.
Services
Special
Fees
and
Classifications)
Docket
No.
MC9,5-3
OFFICE OF THE CONSUMER ADVOCATE
INTERROGATORIES TO UNITED STATES POSTAL SER‘JICE
WITNESS SUSAN W. NEEDHAM
(OCA/USPS-T7-13-20)
(July
16, 1996)
Pursuant
the
Postal
to
Rate
sections
Commission,
25 and 26 of
the
Office
the
of
Rules
the
of
Practice
Consumer
of
Advocate
/--hereby
submits
documents.
the
United
incorporated
interrogatories
Instructions
States
Postal
and requests
included
with
Service
dated
for
production
OCA Interrogatories
June
19,
1996,
1-4
are
by reference.
GAIL WILLETTE
Director
Office
of the
Consumer
DAVID RUDERMAN
Attorney
of
Advc'cate
hereby
to
.
Docket
No.
MC96-3
2
/~~-
OCA/USPS-T7-13.
testimony.
obtain
This
boxes
having
is
each
size,
size,
the
and
the
box
size.
that
it
include
non-resident
number
of
waiting
list
Please
can
provide
Please
confirm
between
the
that
number
Iof applicants
If
between
data
or
total
box
of
holders
for
list
offices
non-resident
number
applicants
box
,of boxes
for
each
each
box
applicants
information
to
box
size,
for
as a computer
of
each
file
so
refer
to
page
implies
25,
that
lines
3-5
of
your
waiting
lists
are
caused
demonstrate
any
correlation
holders.
facilities.
whatever
the
unable
summarized.
testimony
box
are
To thsa extent
list
waiting
this
Please
This
number
non-resident
be readily
by non-resident
I--
should
(of your
a listing
waiting
of
testimony.
at
box
3-5
residents
provide
number
of
lines
box holders.
the
number
25,
that
please
office
list
OCA/USPS-T7-14.
a.
page
non-resident
a post
This
to
implies
available,
either
holders.
refer
testimony
due to
information
./--.
Please
you
of
cannot
non-resident
box
on waiting
you
do not
are
available
non-resident
box
lists
confirm,
that
holders
holders
for
post
please
and
office
the
boxes
provide
demonstrate
a relationship
and waiting
lists.
If
this
Docket
No.
MC96-3
data
does
contain
b.
3
exist,
please
non-resident
Please
confirm
lists
(that
provide
whether
the
waiting
lists
applicants.
that
you
exclude
non-resident
specify
box
cannot
non-resident
data
are
that
applicants)
If
holders.
whatever
demonstrate
you
are
do not
available
waiting
caused
confirm,
that
by
please
demonstrate
this
causation.
,F‘.
OCA/USPS-T7-15.
The purpose
all
where
post
formally
level
a.
offices
complained
functional
Please
all
have
regional
indicate
/--
b.
documents
complained
documents
local
is
to
facilities
box
identify
have
holders
office
date
and
to
two
the
you
a list.
document,
whom the
please
feasible,
higher
voluminous,
of
management
level
non-resident
by furnishing
the
where
to
about
are
interrogatory
last
at
non-resident
management,
(extent
interrogatory
to
higher
at
local
units.
facilities
post
this
management
about
provide
these
of
provide
box
this
e.g.
holders.
may satisfy
The list
the
document
units,
name of
is
If
this
s:hould
the
local
To the
addressed.
information
for
the
years.
Please
provide
all
regional
or
lower-level
documents
received
functional
at
units
headquarters
where
the
from
Docket
MC96-3
NO.
originator
about
4
of
problems
documents
this
interrogatory
originator
of
contents.
To the
for
for
facilities
your
option,
date
extent
two
instances
have
reported
of
the
may satisfy
the
documents.
docume,nt,
summary
please
these
the
of
provil3e
its
this
years.
in
parts
where
to
If
you
and a brief
requested
all
of
feasible,
last
complained
boxholders.
a list
the
document,
the
documents
account
at
indicate
the
and/or
by non-resident
by furnishing
should
the
identified
voluminous,
The list
If
document
caused
are
information
C.
the
‘a"
and
management
higher
level
"b"
at
above
{do not
local
management
problems
/-
with
non-resident
box
Please
instances.
OCA/USPS-T7-16.
to
office
proposal
for
post
post
office
boxes
is
Postal
of
post
service
support.
Service
office
changes
please
be as detailed
Refer
the
holders,
pages
2-6
boxes.
recommended
of
testimony{
Assuming
the
by the
changes
boxes
postal
customers?
be implemented
Commission,
to
and provide
enhance
Please
other
feasibzle.
your
service
to
all
as reasonably
implement
for
describe
concerning
proposal
:for
will
the
the
qua:Lity
describe
documentary
any
Docket
NO. MC96-3
5
,...-.,
OCA/USPS-T7-17.
Refer
respectively,
hand,
of
a.
only
choice
of
mailcheck;
24-hour
copier
C.
the
if
,/-
at
all,
the
box
in
address;
are
post
following
forwarding;
Please
that
offices."
services:
24-hour
package
identify
other
access;
receiving;
other
and,
services
that
all,
in
in
post
in
to
in
"a"
above
that
are
offices.
percentage
listed
Refer
identified
terms
how widely
available
"b"
above
at
post
offices.
pages
11-14
of
your
testimony
are
CMRAs.
Please
confirm
that
from
pILease
explain.
To the
extent
please
i'ndicate
from
or
services
at
services
CMRA boxes
b.
if
1-2,
"On the
states
services
CMRAs offer
access.
those
OCA/USPS-T7-18.
a.
basis,
mail
indicate
concerning
it
16 and
by CMRAs.
list
Please
lines
degrees,
address
call-in
available,
,,--..
that
street
offered
12-13,
where
varying
on a limited
confirm
Please
pages
testimony
to
Please
are
b.
your
CMRAs offer,
available
to
postal
CMRAs take
postal
carriers.
CMRAs take
the
carriers.
time
delivery
of
day
delivery
If
of
you
from
destined
mail
do not
postal
CMRAs would
confirm,
carriers,
take
delivery
for
Docket
No.
MC96-3
6
,“.’ --
OCA/US'PS-T7-19.
concerning
or
CMRAs.
caller
explain
Refer
Please
for
b.
post
Please
available
/‘-‘
,/-.
pages
11-14
of
knowledge,
of
customers
the
your
are
Postal
testimony
CMRAs post
office
Service?
box
E'lease
answer.
OCA/USPS-T7-20.
a.
To your
service
your
to
Refer
to
page
8,
indicate
the
time
office
box
customers
indicate
the
time
to
caller
service
of
of
lines
4-12,
day and
is
day
of
frequency
placed
in
and frequency
customers.
your
testimony.
mail
the
destined
boxes.
mail
is
made
D.ocket
No.
MC96-3
./ - .'
CERTIFICATE
I hereby
document
accordance
upon
certify
all
with
that
I have
participants
section
3.B(3)
OF SERVICE
this
date
of
record
of
the
in
served
this
special
DAVID RUDERMAN
Attorney
Washington,
June
16,
D.C.
1996
20268-0001
the
:Eoregoing
proceeding
rules
of
in
practice.