End of Sale Announcement
End-of-Sale for Cisco Unified Computing Warranty Plus Service and
Cisco Unified Computing Support Service
Cisco Systems® announces the End-of-Sale and End-of-Life dates for the Cisco Unified Computing
Warranty Plus Service and Unified Computing Support Service. The last day to order, extend or renew
this service is August 1, 2012. Customers with active service contracts will continue to receive support
until the termination date of the contract.
Table 1 describes the end-of-life milestones, definitions, and dates for the Cisco Unified Computing
Warranty Plus Service and Cisco Unified Computing Support Service.
Table 1. End-of-Life Milestones and dates
Milestone
Definition
Date
End-of-Sale Announcement
Date
The date that the document announcing the end-of-life and end-of-sale
is made available to the general public
May 30, 2012
End-of-Sale date
The last date to order or renew these service contracts through Cisco
point-of-sale mechanisms. These services are no longer for sale after
this date.
August 1, 2012
End of New Service
Attachment Date
For equipment and software that is not covered by these service
contracts, this is the last date to order a new contract or add equipment
and/or software to an existing contract.
August 1, 2012
End of Service Contract
Renewal Date
The last date to extend or renew these service contracts.
August 1, 2012
Last Date of Support
The last date to receive support for covered products. After this date,
support under Cisco Unified Computing Warranty Plus and Cisco
Unified Computing Support Service are not available, and the service
becomes obsolete and End of Life.
Expiration date of
existing active
contract.
Customers are encouraged to purchase the Cisco® SMARTnet Service. Beginning on August 1, 2012, it
extends coverage to the Unified Computing Systems™ (Cisco UCS™) in addition to other data center
products. Cisco SMARTnet provides:

Direct access 24 hours a day, 365 days a year to specialized engineers in the Cisco award
winning Technical Assistance Center (TAC)

Triage support for hardware and software integration issues

Access to software updates such as BIOS, Firmware, drivers and UCS Manager

Extensive self-help support through Cisco’s online knowledgebase, communities, resources and
tools

Advance hardware replacement with various options to meet your business needs

Smart, proactive diagnostics and immediate alerts for devices enabled with the Smart Call Home
feature

Downloads of Cisco UCSM upgrades for systems with Cisco Unified Computing System
Manager; might require appropriate software licensing
© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public.
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End of Sale Announcement
The following charts illustrate the current and replacement contract types for Unified Computing Warranty
Plus Support, Unified Computing Support Service and SMARTnet.
For Unified Computing Warranty Plus service, the service levels that have demonstrated to best meet
your business needs will remain in place. These levels provide an onsite field engineer to replace failed
hardware with two options of Next Business Day (NBD) and within four hours. Table 2 illustrates current
Unified Computing Warranty Plus and Unified Computing Support Service contract types and their
corresponding SMARTnet service that replaces them. Absence of a SMARTnet contract type indicates
End-of- Sale of the particular response level.
Table 2. Unified Computing Warranty Plus contract types
Response Level
Current
Contract Type
Corresponding
SMARTnet
Current Service
SKU
Corresponding
SMARTnet Service
SKU
CON-UCW5-XXX
CON-UCW5-XXX
CON-UCW7-XXX
CON-UCW7-XXX
CON-UCWD5-XXX
CON-UCWD5-XXX
CON-UCWD7-XXX
CON-UCWD7-XXX
Current Service
SKU
Corresponding
SMARTnet Service
SKU
CON-UCS1-XXX
CON-SNT-XXX
Contract Type
Warranty Plus Advance Parts Replacement
8 x 5 x 4 hours
UCW2
****
24 x 7 x 4 hours
UCW3
****
24 x 7 x 2 hours
UCW4
****
8 x 5 x Next Business Day with onsite field
engineer (onsite)
UCW5
UCW5
8 x 5 x 4 hours onsite
UCW6
****
24 x 7 x 4 hours onsite
UCW7
UCW7
24 x 7 x 2 hours onsite
UCW8
****
8 x 5 x 4 hours
UCWD2
****
24 x 7 x 4 hours
UCWD3
****
24 x 7 x 2 hours
UCWD4
****
8 x 5 x Next Business Day with onsite field
engineer (onsite)
UCWD5
UCWD5
8 x 5 x 4 hours onsite
UCWD6
****
24 x 7 x 4 hours onsite
UCWD7
UCWD7
24 x 7 x 2 hours onsite
UCWD8
****
Warranty Plus Advance Parts Replacement with
Drive Retention
**** Not available after August 1, 2012
Table 3. Unified Computing Support Service contract types
Response Level
Current
Contract Type
Corresponding
SMARTnet
Contract Type
Support Service Advance Parts Replacement
8 x 5 x Next Business Day (NBD)
© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco public.
UCS1
SNT
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End of Sale Announcement
Response Level
Current
Contract Type
Corresponding
SMARTnet
Current Service
SKU
Corresponding
SMARTnet Service
SKU
Contract Type
8 x 5 x 4 hours
UCS2
SNTE
CON-UCS2-XXX
CON-SNTE-XXX
24 x 7 x 4 hours
UCS3
SNTP
CON-UCS3-XXX
CON-SNTP-XXX
24 x 7 x 2 hours
UCS4
S2P
CON-UCS4-XXX
CON-S2P-XXX
8 x 5 x Next Business Day with onsite field
engineer (onsite)
UCS5
CS
CON-UCS5-XXX
CON-OS-XXX
8 x 5 x 4 hours onsite
UCS6
C4S
CON-UCS6-XXX
CON-OSE-XXX
24 x 7 x 4 hours onsite
UCS7
C4P
CON-UCS7-XXX
CON-OSP-XXX
24 x 7 x 2 hours onsite
UCS8
C2P
CON-UCS8-XXX
CON-PREM-XXX
8 x 5 x Next Business Day (NBD)
UCSD1
****
CON-UCSD1-XXX
****
8 x 5 x 4 hours
UCSD2
****
CON-UCSD2-XXX
****
24 x 7 x 4 hours
UCSD3
****
CON-UCSD3-XXX
****
24 x 7 x 2 hours
UCSD4
****
CON-UCSD4-XXX
****
8 x 5 x NBD onsite
UCSD5
UCSD5
CON-UCSD5-XXX
CON-UCSD5-XXX
8 x 5 x 4 hours onsite
UCSD6
****
CON-UCSD6-XXX
****
24 x 7 x 4 hours onsite
UCSD7
UCSD7
CON-UCSD7-XXX
CON-UCSD7-XXX
24 x 7 x 2 hours onsite
UCSD8
****
CON-UCSD8-XXX
****
Support Service Advance Parts Replacement with
Drive Retention
**** Not available after August 1, 2012
For More Information
For more information about SMARTnet Service, visit:
http://www.cisco.com/en/US/products/svcs/ps3034/ps2827/ps2978/serv_group_home.html , or contact your local
account representative or authorized reseller.
Printed in USA
© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco public.
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