Cisco IT
November 8, 2011
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• Challenge
Introduce new Cisco WebEx service with high-quality video
• Solution
Performed network assessment, determining bandwidth upgrades not
needed
• Results
Richer interactions, for more effective meetings
Enhanced experience for mobile workers
No disruption to user experience
• Next Steps
Introduce 720p Cisco WebEx service
Potentially offer service level agreements for WebEx
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Introduce new WebEx service with high-quality video
• Cisco workforce now expects high-quality video
High definition (360p) instead of standard definition (90p)
Larger windows, with full-screen theater-mode option
• Before introducing WebEx service with 360p video, Cisco IT
needed to:
Make a business decision: Should every office get high-quality WebEx?
Assess the network: Bandwidth upgrades needed?
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Performed network assessment, determining bandwidth upgrades not needed
Actual Data
Estimates
• Circuit type
• Highest percent of employees
participating in a meeting
• Percent of meetings including video
• 95th percentile overall circuit usage
• Average number of attendees
• 95th percentile default queue usage
• Highest percent of participants at
peak times
• Percent of employees who work in the • Percent of users selecting theater
office, on average
mode
• Percent of users opting to also view
thumbnails of other meeting
participants
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Niisa Carter
Cisco IT Unified Communications Architect
Cisco Confidential
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Presentation_ID
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5
Introduced WebEx service to all global offices in June 2011
• Up to 360p resolution
• Video windows are larger than in the previous service
• An even larger window at the top of the Participant Panel displays
the active speaker
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Richer interactions, for more effective meetings
• Option to display active speaker in full-screen theater mode
• Option to view up to five other participants beneath the active
speaker
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Greater ease of joining Cisco TelePresence sessions
• Joining no longer requires IT
involvement; users just select a
checkbox
• Display shows Cisco
TelePresence participants as
well as shared desktops
• People in the Cisco
TelePresence room can hear
but not see the people joining
from Cisco WebEx
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Enhanced support for mobile workforce
• Cisco IT gives employees a choice
of any device to work, part of
Borderless Networks strategy
• New WebEx service improves
experience on laptops and tablets
• Employees touch a button to
transfer the call to an office phone
• Employees on the go can also join
the video portion of Cisco WebEx
sessions from an iPhone 4 or iPad2
tablet
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Introduce 720p version of Cisco WebEx
• Measure video traffic from each field sales office to plan bandwidth
• Options:
Cisco Media Services Interface (MSI) collects voice and video usage
information by individual office and even by individual participant
Cisco Global Watch service helps monitor performance trends
• Potentially offer a service level agreement for Cisco WebEx
Enabler would be using MSI to identify Cisco WebEx traffic and place it in
the video queue instead of the default queue for web traffic
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To read the entire case study or additional Cisco IT
case studies on a variety of business solutions, visit
Cisco on Cisco: Inside Cisco IT
www.cisco.com/go/ciscoit
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