Cisco TelePresence
Benefits
How Virtual Meetings Provide
Substantial Business Value and
User Benefits
A Cisco on Cisco Case Study: Inside Cisco IT
Cisco_IT_Case_Study © 2008 Cisco Systems, Inc. All rights reserved.
Cisco Public
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Overview
ƒ Challenge
Measure the value of Cisco’s large investment in TelePresence
ƒ Solution
Define metrics for tracking system usage and participant
feedback
ƒ Results
Travel cost avoidance savings and productivity gains greater
than expected
ƒ Next Steps
Continue tracking metrics to monitor sustained value
Cisco_IT_Case_Study © 2008 Cisco Systems, Inc. All rights reserved.
Cisco Public
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Challenge
Track Investment Value
ƒ Cisco’s enterprisewide TelePresence
deployment requires a large investment:
Endpoints
Room furnishings
Bandwidth upgrades in local
WAN access circuits
ƒ Define metrics to measure and track
TelePresence usage, benefits,
and investment value
Cisco_IT_Case_Study © 2008 Cisco Systems, Inc. All rights reserved.
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Solution
Metrics for every meeting
ƒ Data collected before and after
each TelePresence
meeting
ƒ Before:
Entitlement form
Purpose and benefit
of meeting
ƒ After:
System usage data
Participant feedback about
TelePresence experience
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Results
Greater Value
ƒ US$90 million travel cost
avoidance savings
ƒ Employee productivity gains
worth
US$40 million
ƒ Accelerated revenue:
Increased sales closing rate
Decreased sales cycle time
ƒ 45% average utilization is
higher
than target for investment
value
ƒ 20 million cubic meters of
emissions eliminated, equals
8700 cars off the road
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Results
Meeting Types
ƒ Customer meetings with
Cisco executives and
technical experts
ƒ Human Resources: Job
interviews and employee
development
ƒ Team collaboration in
multiple locations
ƒ Emergency response:
New
communications option
Cisco_IT_Case_Study © 2008 Cisco Systems, Inc. All rights reserved.
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6
Next Steps
Continued Tracking
ƒ Continue to track
metrics for
ongoing measurement
of TelePresence
utilization and
business value
Cisco_IT_Case_Study © 2008 Cisco Systems, Inc. All rights reserved.
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To read the entire case study or for additional Cisco IT case studies on a
variety of business solutions, visit Cisco on Cisco: Inside Cisco IT
www.cisco.com/go/ciscoit
Cisco_IT_Case_Study © 2008 Cisco Systems, Inc. All rights reserved.
Cisco Public
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