Cisco IT Case Study Summary
IP Videoconferencing Collaboration
How Cisco Deploys Videoconferencing for Employee
Collaboration
Cisco Unified Video Advantage brings video telephony to Cisco Unified IP
phones.
Whenever Cisco Systems® introduces a new service or
BUSINESS BENEFITS
● M Evaluation of the impact on Cisco
Unified CallManager
● Identification of any potential network
bottlenecks
technology, Cisco® IT must understand the user impact and
benefits in order to justify the costs associated with the new
capability, and to ensure that it will integrate with the company’s
existing infrastructure. The pilot deployment of Cisco Unified Video
● Determination of support requirements
Advantage allowed a thorough evaluation of the impact on the existing
● Survey of user acceptance
network and support resources, and the user acceptance levels.
“The pilot determined that Cisco Unified
Video Advantage integrates easily into our
existing infrastructure and business
processes.”
Cisco Unified Video Advantage brings video telephony to Cisco
– Rob Gates, IT project manager
pilot was initiated to help Cisco be its own best customer by
Unified IP phones, enabling users to add video to their
communications experience. The Cisco Unified Video Advantage
demonstrating the company’s newest innovation within its own
business environment. The goals for the pilot included measuring and
analyzing the impact on Cisco Unified CallManager, the network, support resources, and users. The pilot allowed
Cisco to develop a scalable, supportable, easy-to-use architecture that can be used by Cisco customers.
Approximately 750 Cisco employees were registered pilot users. The success of the pilot was due in part to
effective postpilot communications. User feedback was gathered using Web-based surveys. Combined with
measurements taken during the pilot, the lessons learned were channeled back to Cisco product marketing,
engineering, and sales and marketing teams.
No negative impact on Cisco Unified CallManager and the network. By comparing measurements before and
during the pilot phase, the project team determined that Cisco Unified Video Advantage calls did not negatively
impact the existing Cisco Unified CallManager cluster, and that the network was not a limiting factor for the 750-user
pilot.
Ease of support and use. The project team determined that the current support resources, with the addition of one
Cisco Global Technical Response Center (GTRC) technical support analyst, would be able to successfully handle the
additional cases generated by a production deployment of Cisco Unified Video Advantage. User survey results
indicated that the Cisco Unified Video Advantage application was easy to install and operate.
Pilot deployment minimizes the risk of delivering a new, mission-critical service
Case Study: http://www.cisco.com/web/about/ciscoitatwork/case_studies.html
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Cisco IT Case Study Summary
IP Videoconferencing Collaboration
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NOTE
This publication describes how Cisco has benefited from the deployment of its own products. Many factors may have
contributed to the results and benefits described; Cisco does not guarantee comparable results elsewhere.
CISCO PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
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All contents are Copyright © 1992–2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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