Cisco IT Desktop Video
Communications
Deployment
How Cisco Employees Communicate
Visually with Anyone, Anywhere
A Cisco on Cisco Deployment In Progress: Inside Cisco IT
Cisco_IT_Case_Study © 2009 Cisco Systems, Inc. All rights reserved.
Cisco Public
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Overview
 Challenge
Deploying 10,000 desktop video endpoints globally to achieve
new productivity levels
 Solution
Cisco TelePresence personal and small-group video endpoints,
standard deployment processes, and a “pay-as-you-go” service
 Results
Improved employee productivity and collaboration; business
value across multiple departments
 Next Steps
Continued deployment of video endpoints in Cisco offices and
for individual employees
Cisco_IT_Case_Study © 2009 Cisco Systems, Inc. All rights reserved.
Cisco Public
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Challenge
Deploy Personal Video Endpoints
 Deploy 10,000 personal & smallgroup video endpoints by
mid-2011
 Create a “pay-as-you-go”
subscription model to
cover costs of video service
 Assess potential network
impact of much higher video
call volumes
Cisco_IT_Case_Study © 2009 Cisco Systems, Inc. All rights reserved.
Cisco Public
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Solution
Endpoint Deployment
 Cisco TelePresence Movi & EX90
models with Cisco Video Control
System connection points
 Standard deployment processes
adapted from previous experience
with room-based systems
 Mitigate network impact by
dedicating a queue for desktop
video traffic with dynamic bandwidth
over-subscription
 Added bandwidth to local-office
circuits when needed
 Video resolution can be downgraded
during peak hours for personal
endpoints
Cisco_IT_Case_Study © 2009 Cisco Systems, Inc. All rights reserved.
Cisco Public
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Solution
Service Subscription Model
 Employees & workgroups can
order the endpoint that matches
their budget
 Costs are allocated to users as
an internal budget charge:
Based on user’s selected services
Recovers Cisco IT costs for service
delivery & network upgrades
 Internal wiki created for user
support
Cisco_IT_Case_Study © 2009 Cisco Systems, Inc. All rights reserved.
Cisco Public
5
Results
A New Way of Working
 5300 endpoints used for
60,000 video calls in
first 10 months of deployment
 Improved employee productivity
and collaboration through short,
impromptu video calls
 Business value across multiple
departments from improved internal
and external communication
 Greater use of deployed endpoints
because of internal budget charges
 Faster endpoint deployment through
scalable and repeatable IT processes
Cisco_IT_Case_Study © 2009 Cisco Systems, Inc. All rights reserved.
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Next Steps
Ongoing Deployment
 At least one video endpoint at
each company location
 Continued adoption and
increasing use of personal
video endpoints by employees
and workgroups
Cisco_IT_Case_Study © 2009 Cisco Systems, Inc. All rights reserved.
Cisco Public
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To read the entire case study or additional Cisco IT case studies on a
variety of business solutions, visit
Cisco on Cisco: Inside Cisco IT
www.cisco.com/go/ciscoit
Cisco_IT_Case_Study © 2009 Cisco Systems, Inc. All rights reserved.
Cisco Public
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