Subject
Year
: V0206 – Administrasi &
Operasional Kantor Depan
: 2009
Effective Interdepartmental
Communications
Week 2
Review Questions 2
1. Give some examples of how the front office is responsible for
communication with other departments, with hotel guests, and with
the public
2. Explain the concept of TQM
3. The most important aspect of TQM is the interaction that occurs
between frontline employees and their supervisors and the
interaction of employees in a group setting. Explain the meaning of
those sentences.
Bina Nusantara
3
THANK YOU AND
HAVE A GOOD DAY
Bina Nusantara
4