Subject
Year
: V0206 – Administrasi &
Operasional Kantor Depan
: 2009
Guest Registration
Week 6
Review Questions #6
1. An American plan rate includes the room rate and food
and beverage.
a. true
b. false
2. All credit cards offer the same discount rate. Therefore
it does not matter to the hotel if the guest uses VISA,
MasterCard, or JCB.
a. true
b. false
3. Traditional methods for establishing room rates include
the Hubbart formula. This method uses $2 of room
rate for each $1000 of construction costs.
a. true
b. false
Bina Nusantara
3
Review Questions #6
4. Reservation room status description(s) include(s) which of the
following?
a. occupied or available
b. stayover
c. on change
d. all of the above
e. none of the above
5. The Hubbart formula takes into consideration such factors as
operating expenses, desired return on investment, income from
various departments in the hotel, and room income.
a. true
b. false
Bina Nusantara
4
Review Questions #6
6. The highest room rte offered at a hotel is which of the following?
a. rack rate
b. military rate
c. corporate rate
d. complimentary rate
e. half-day rate
7. Maximizing room rates involves a plan that include(s)
a. knowledge of room furnishings
b. knowledge of special features
c. training in salesperson ship
d. incentive program for desk clerks
e. all of the above
Bina Nusantara
5
Review Questions #6
8 . If a general manager and front office manager are
considering the adoption of self-check in their
discussions should include which of the following?
a. capital expenditures
b. decreased labor costs
c. increased speed of registration
d. lack of opportunity for selling other services of the
hotel
e. all of the above
Bina Nusantara
6
THANK YOU AND
HAVE A GOOD DAY
Bina Nusantara
7