Subject
Year
: V0206 – Administrasi &
Operasional Kantor Depan
: 2009
Guest Check Out
Week 8
Review Questions # 8
1. Why should a front office manager be concerned about compiling
a guest’s late charges? Give an example of losses that can result
if late charges go unpaid.
2. Why should a front desk staff ask a guest who is checking out
about the quality of products and services? Who needs this
information?
3. What does bill-to-account mean? What are the hidden costs
involved with this method of payment?
4. Why is cash not an eagerly sought method of payment?
5. Why must the front office communicate a guest’s departure to the
various point-of-sale areas not interfaced with a PMS?
Bina Nusantara
3
THANK YOU AND
HAVE A GOOD DAY
Bina Nusantara
4