-.~,
---
BEFORE THE
POSTAL RATE COMMISSION
20268-0001
WASHINGTON, D.C.
-_
RECEIVED
#UC
9
I
Ptl‘96
47
POSTAL RAT: COMr!lSSI6H
OFFICE OFTHE SECRETARY
Special
Services
Fees
Docket
and Classifications)
No.
MC96-3
OFFICE OF THE CONSUMER ADVOCATE
INTERROGATORIES TO UNITED STATES POSTAL SERVICE
WITNESS PAUL M. LION
(OCA/LJSPS-T4-44-46)
(August
9, 1996)
Pursuant
/--.
the
Postal
hereby
Rate
submits
documents.
the
to
United
incorporated
sections
Commission,
25 and 26 of
the
interrogatories
Instructions
States
Postal
Office
the
of
Rules
the
and requests
included
with
Service
dated
of
Practice
Consumer
for
Iof
Advocate
production
of
OCA Interrogatories
June
19,
1996,
l-,4
are
to
hereby
by reference
Respectfully
&AIL WILLETTE
Director
Office
of the
submitted,
Consumer
SHELLEY DREIFUSS
Attorney
Advocate .- -...
,.
_._
Docket
No.
MC96-3
2
/-‘,
OCA/USPS-T4-44.
Refer
to
LR-SSR-113,
page
4,
and
the
response
to
OCA/USPS-T4-23.
a.
Please
confirm
requested
number
that
What
/--.
service
customers
please
explain.
do you
"Caller
"caller
for
each
have
that
Service:
referred
the
Box Unit
caller
line,
survey
‘P.O.
facilities
evidence
the
the
reporting
of
confirm,
b.
that
to
in
numbers
that
separation
are
used"?
the
If
.”
"unit
above
instructions
"[rleport
managers"
Number
(a)
Survey"
of
were
total
you
responding
Customers"
providing
assigned
do not
in
the
a count
to
the
(See Response
to
to
of
callers
OCA/USPS-T4-23;
DMM 5 D920.1.4.)
C.
What
the
evidence
the
"Caller
line
survey
referred
"number
service"
C.
Please
of
?
have
to
(a)
persons
or
any
Customers."
the
data
above
managers"
of
were
to
the
providing
requested
instructions
for
in
referred
"Caller
to
the
a count
receiving
OCA/USPS-T4-23;
survey
responding
Customers"
organizations
additional
to
"unit
Number
in
responding
concerning
that
Service:
(See Response
provide
managers"
of
do you
of
caller
DMM § D920.1.2.)
to
to
"unit
in
Service:
(a)
ablove
Number
Docket
No.
MC963
3
OCA/USPS-T4-45.
Refer
OCA/USPS-T4-23.
Suppose
customers
and a total
separations.
enters
the
a.
"6"
for
"P.O.
Box Unit
Please
If
the
you
caller
that
number
has
and the
three
service
the
of
4,
caller
numbers
"unit
to
service
or
manager"
caller
response
mistakenly
service
customers
in
Survey."
that
process
do not
additional
also
page
an office
six
total
confirm
edit
LR-SSR-113,
that
of
Suppose
your
b.
to
such
of
data
confirm,
data
an error
from
please
was relied
would
the
"P.O.
explain
on to
not
be detected
Box Unit
what
identify
Survey."
source
the
in
of
"6"
as being
incorrect.
Refer
OCA/USPS-T4-46.
7,
a.
,--..
LR-SSR-104,
page
1,
as revised
August
1996.
Please
the
b.
to
provide
"Total
the
Number
1995,
inclusive.
Please
explain
callers
and/or
the
"Total
of
Number
of
Separations"
reasons
separations
for
during
Firms
for
any
the
decline
this
or
Callers"
years
in
period.
and
1989
the
to
number
of
*-...
CERTIFICATE
I hereby
document
accordance
upon
certify
all
with
that
I have
participants
section
OF SERVICE
3.B(3)
this
date
of
record
of
the
in
served
this
special
SHELLEY DREIFUSS
Attorney
Washington,
August
9,
D.C.
1996
20268-0001
the
foregoing
proceeding
rules
of
in
practisze.
h-