Center for Corporate Education
Focus Conference: Building and Restoring Trust
What is trust for you? Why is it so important for all leaders?
What is happening when you are in a TEAM that…
Dynamics
Observations
(What is happening)
Impacts
(Thinking, Feeling, Doing)
Trusts Each Other
Engages in healthy dialogue
Commits to each role
Holds self and others
accountable
Drives successfully to results
Flores’/Reina’s Descriptions of Trust
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Center for Corporate Education
Exercise: Trust of Others & the Impact on You
Identify 1 person on current assignments at work that you assess as trustworthy.
How have they build trust (sincerity, reliability, competence)?
Now, Identify 1 person from your work history that you do/did not trust keeping the following in mind:
What happened? What trust areas described above did he/she break? How did you feel?
What actions did you take? How has it impacted the way you interact with the person?
Restoring Lost Trust
Reina’s Model of Restoring Lost Trust
NOTES AND OBSERVATIONS
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Center for Corporate Education
You cannot change the past – you can only change how you respond to it.
Reflection and Taking Action
What is one key takeaway you have gained today?
What is one action you can take based on your new awareness in the next 48 hours?
And what else is possible?
Thanks so much for your time today!
Feel free to contact me:
Jean Gasen, PCC, PhD
VCU School of Business
804 828 3198 (office)
[email protected]
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