Chapter
Instructor’s Manual
7
Managing IT Service Delivery
Key
Learning Objectives for Chapter 7:
Understand how internetworking enables new IT service models and
recognize typical features and advantages of these new models
Understand the opportunities and challenges of incremental
outsourcing
Understand the value of large-scale outsourcing and how these
complex alliances can best be managed
Applegate, L.M., Austin, R.D, and Soule, D.L., Corporate Information Strategy and Management, 8th edition, Burr Ridge, IL: McGraw-Hill/Irwin, 2009
Chapter 7: Managing IT Service Delivery
Purchase versus Subscribe Cash Flows
Applegate, L.M., Austin, R.D., and Soule, D.L., Corporate Information Strategy and Management, 8th edition, Burr Ridge, IL: McGraw-Hill/Irwin, 2009
Chapter 7: Managing IT Service Delivery
An “On Demand” Computing Environment
Applegate, L.M., Austin, R.D., and Soule, D.L., Corporate Information Strategy and Management, 8th edition, Burr Ridge, IL: McGraw-Hill/Irwin, 2009
Chapter 7: Managing IT Service Delivery
An “On Demand” Computing Environment (continued)
Applegate, L.M., Austin, R.D., and Soule, D.L., Corporate Information Strategy and Management, 8th edition, Burr Ridge, IL: McGraw-Hill/Irwin, 2009
Chapter 7: Managing IT Service Delivery
Internal versus External Delivery
Applegate, L.M., Austin, R.D., and Soule, D.L., Corporate Information Strategy and Management, 8th edition, Burr Ridge, IL: McGraw-Hill/Irwin, 2009