Release Notes for Cisco Packaged Contact Center Enterprise, Release
9.0(3)
First Published: March 29, 2013
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,
INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH
THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,
CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB's public domain version
of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS" WITH ALL FAULTS.
CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://
www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership
relationship between Cisco and any other company. (1110R)
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown
for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
© 2013
Cisco Systems, Inc. All rights reserved.
CONTENTS
CHAPTER 1
Packaged CCE Release Notes 9.0(3) 1
New and Changed Features 1
SIP Trunking with CUBE 1
Added Network VRU Script Routing Type 1
Dialed Numbers for EIM/WIM Callback 2
Important Notes 2
Caveats 2
Troubleshooting 5
Documentation Feedback 5
Bug Search Tool 5
Release Notes for Cisco Packaged Contact Center Enterprise, Release 9.0(3)
iii
Contents
Release Notes for Cisco Packaged Contact Center Enterprise, Release 9.0(3)
iv
CHAPTER
1
Packaged CCE Release Notes 9.0(3)
This document lists new features, changes, and caveats for the release of Cisco Packaged CCE 9.0(x) software.
Details of these features are available in the relevant end-user documentation, which you can find on the
Cisco.com Web page for Packaged CCE: http://www.cisco.com/en/US/products/ps12586/tsd_products_
support_series_home.html. You can also open Release Notes for prior versions of Packaged CCE from that
page.
• New and Changed Features, page 1
• Important Notes, page 2
• Caveats, page 2
• Troubleshooting, page 5
• Documentation Feedback, page 5
• Bug Search Tool, page 5
New and Changed Features
SIP Trunking with CUBE
Packaged CCE now supports SIP Service Provider trunking by means of an ISR G2-based CUBE connected
to Cisco Voice Portal/Unified Communications Manager. Outbound Option is not supported by CUBE. For
more information, see the document Packaged CCE Product Specifications Release 9.0(x).
Added Network VRU Script Routing Type
RoutingType Field Options
When creating a new Network VRU Script (Manage > Network VRU Script > New), you can now define
the routing type. There are two options available: Voice and Multi-channel. Voice network VRU scripts are
used by Unified CVP. Multichannel network VRU scripts are used by Email and Web Collaboration.
Release Notes for Cisco Packaged Contact Center Enterprise, Release 9.0(3)
1
Packaged CCE Release Notes 9.0(3)
Dialed Numbers for EIM/WIM Callback
This field is optional, and defaults to the "Voice" option.
Dialed Numbers for EIM/WIM Callback
The Media Routing Domain field in the Manage > Call > Dialed Numbers tool now shows Cisco_Voice if
the Routing Type is Multichannel.
Important Notes
Caveats
Defects listed in the following sections are Severity 1 and Severity 2 defects identified by any means, and
Severity 3 defects identified by customer-use. These include defects specific to Packaged CCE as well as
Unified CCE defects that have an impact on Packaged CCE.
Open Defects in This Release
Identifier
Component
Product
Severity Headline
CSCue84111
router
ICM
2
Memory leak in Dbworker during
Dblookup load
CSCue47766
outbound
ICM
2
Dialer crash observed when ICM in higher
version and PG,Dialer in 8.5(x).
CSCuf17548
install
ICM
2
ICM Install on Japanese OS does not add
Firewall Exceptions.
CSCue17962
pg.opc
ICM
3
TCD.TalkTime incorrect
CSCue95184
user_interface PCCE
3
CCEADMIN Packaged CCE
administration webpage fails to finish
loading.
CSCue89964
scripteditor
ICM
3
Script Ed crashes for PQ configuration
when reload config button clicked.
CSCuf02521
outbound
ICM
3
Campaign Manager asserts when
attempting callback from deleted
campaign.
CSCuf26798
pg.opc
ICM
3
Calls in progress not matching actual
calls.
CSCuf30875
pg.cucm.jtapi ICM
3
Silent Monitoring gives only one way
when CLID is "anonymous".
Release Notes for Cisco Packaged Contact Center Enterprise, Release 9.0(3)
2
Packaged CCE Release Notes 9.0(3)
Caveats
Resolved Defects in This Release
Identifier
Component
Product
Severity Headline
CSCue92300
router
ICM
1
ICM Router crash at PQStep HashMap.
CSCuc72315
pg.cucm
ICM
2
CVP RNA results in call resent to same
agent before set to no ready.
CSCuc39208
web.config.ui PCCE
2
Unable to Add Supervisor with Alt UPN.
CSCud48428
pg.opc
ICM
2
OPC repeats MonitorPreRoutedCalls
TIMEOUT messages every second.
CSCue18799
outbound
ICM
2
Dialer does not request callback records
after failover.
CSCud88179
outbound
ICM
2
Outbound campaign; query rule support
for 'order by' sort validation.
CSCue35704
pg.opc
ICM
2
OPC restarts unexpectedly while listing
supervisors.
CSCue67291
pg.opc
ICM
2
OPC has a memory leak.
CSCud79623
pg.cucm
ICM
2
Intermittent conference and warm transfer
failures in CVP mixed load.
CSCud62433
ova
PCCE
3
Packaged CCE 9.0(2)ES1 Validation
using incorrect value for CUIC CPU
Reservation.
CSCud89681
template
PCCE
3
Golden template process does not support
Cisco Unified Intelligence Center version
9.x.
CSCub70276
outbound
ICM
3
Removing code changes of EMS
threading in SIP dialer.
CSCuc02049
pg.cucm.jtapi ICM
3
ICM variable Call.CallingLineID not
querying correct variable from CUCM.
CSCuc38974
pg.cucm.jtapi ICM
3
Mobile Agent calls fails due to Early
Media.
CSCuc51626
pg.opc
3
OPC BuildClosedCallRecord NULL for
fields like DNIS.
ICM
Release Notes for Cisco Packaged Contact Center Enterprise, Release 9.0(3)
3
Packaged CCE Release Notes 9.0(3)
Caveats
Identifier
Component
Product
Severity Headline
CSCuc73950
ctios.server
ICM
3
CTIOS Desktop Call Intercept button is
greyed out.
CSCuc96727
web.config.ui ICM
3
Credentials stored in insecure cookie.
CSCuc97676
ctios.server
ICM
3
CTIOS Server moves to older version on
editing setup.
CSCud00388
web.config.api ICM
3
Need to add a label for outbound in day
1 config.
CSCuc98191
pg.opc
ICM
3
Trunk ID NULL in TCD records.
CSCud31769
pg.opc
ICM
3
CTIOS client stats reset intermittently.
CSCud37151
web.config.api ICM
3
PeripheralNumber error when creating
PR Queues.
CSCud40692
web.config.ui ICM
3
Cannot log into Unified CCE
Administrator as default administrator.
CSCud69205
scripteditor
ICM
3
Call Tracer is not showing step details.
CSCud70949
tools
ICM
3
JPN: ICM log zip files empty when
downloaded via RTMT/Diagnostic
Portico.
CSCub82971
outbound
ICM
3
RouterErrorCode 66 during IVR
Campaign Load Test.
CSCud17214
pg.opc
ICM
3
Change in answering device id in
CALL_ESTABLISHED_EVENT.
CSCue13940
pg.cucm
ICM
3
CVP RNA Enabled puts agent not-ready
if customer Abandon call.
CSCue02280
outbound
ICM
3
Dialer process crash every 49.7 days.
CSCtz28912
web.config.ui ICM
3
EnterpriseName in Agent UI isn't useful
when selecting agents in CUIC.
CSCuc53737
web.config.api ICM
3
Update CUIC VM Hardware Spec to
support CUIC 9.0 for PCCE.
CSCuc76009
ctios.client
ICM
3
Unable to launch Dotnet CIL on CTIOS
Client machine.
CSCue66943
router
ICM
3
The db agent periodically stops
responding under heavy call load.
Release Notes for Cisco Packaged Contact Center Enterprise, Release 9.0(3)
4
Packaged CCE Release Notes 9.0(3)
Troubleshooting
Identifier
Component
Product
Severity Headline
CSCue36277
dbconfig
PCCE
3
PCCE Base Config ECC vars
To/FromExtVXML should be full arrays.
Related Topics
Bug Search Tool, on page 5
Troubleshooting
For Cisco Packaged CCE troubleshooting tips, go to Cisco Documentation Wiki at http://docwiki-dev.cisco.com/
wiki/Category:Unified_Contact_Center_Enterprise.
Documentation Feedback
You can provide comments about this document by sending email to the following address:
mailto: [email protected]
We appreciate your comments.
Bug Search Tool
If you have an account with Cisco.com, you can use Cisco's Bug Search tool to find detailed information
about defects.
To use the Bug Search tool, visit https://www.cisco.com/cisco/psn/bssprt/bss.
Release Notes for Cisco Packaged Contact Center Enterprise, Release 9.0(3)
5
Packaged CCE Release Notes 9.0(3)
Bug Search Tool
Release Notes for Cisco Packaged Contact Center Enterprise, Release 9.0(3)
6