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2
01
1
I
NFORMATI
ON TECHNOLOGY
Ce
nt
e
r
COMPUTER LABS, NETWORK STORAGE, AND PRINT QUOTAS
In consistent with Southern University at Shreveport (SUSLA) mission of providing leadership and promoting university excellence through superior services, the Information Technology Center (ITC) promotes an environment that integrates technology into the fabric of the institution and provides all of the University constituents with the information, tools, and services they need, when and where they need them, to accomplish their goals. The unit supports the University mission through excellence in design, development, and application of information technology; providing leadership and guidance in the use of information
Faculty and Students have access to over 400 computers in more than 17 computer labs at the
Martin Luther King Drive location, the Metro Center, and the Aerospace Technology Center.
Usernames and passwords are required to log on to campus computers. Rules regarding SUSLA
computer lab usage can be found on the website.
SUSLA TECHNOLOGY RESOURCES
ITC implements variety of technologies and related services to support academic,
administrative, and operational functions of the university. This brochure introduces some of the technology tools and services
provided. Faculty, staff, and students are encouraged to attend workshops as
needed to facilitate the use of available resources.
USERNAME ACCOUNT (LOGIN ID)
A username account (login-ID) is required to access various services and resources such as email, BlackBoard, Moodle, wireless network, and computer access in offices and labs. Employees’ user accounts are created when hired. Students accounts are created upon the completion of initial registration and retained
as long as they are enrolled at SUSLA.
NOTE: A student Login-ID is the student’s first initial, the first 9 characters of the
last name and the last four digits of their Banner User ID. The initial password for
student user account is the six digit date of birth (mmddyy). There are detail instructions and an ID Generator tool on the website to assist students with LoginID.
LOCKSMITH SELF-SERVICE
Forget your password? The LockSmith is a secure, simple-to-use, web-based selfservice account login and password management system. The tool enables users to
reset their own passwords, unlock their
accounts, and update their personal details (e.g. telephone numbers, etc) seamlessly without the need to rely on IT staff. The elimination of the man-in-the-middle
now means you have the power to manage your own email and domain passwords
securely via the web, anytime, and
anywhere in the world!
BANNER SYSTEMS USER-ID
Banner is an integrated application for managing Student Information Systems
(SIS). All students, faculty and staff have a unique Banner ID that is created when
personal data is entered into the System. The ID provides access to Banner Web
Services allowing students to register online, view account balances, check grades,
print unofficial transcripts, etc. Banner Web Services allow faculty and staff to
update personal data, view class roster, enter grades, etc. To log into Banner Web
Services, go to www.susla.edu and click on the link “Banner Web
Services” and click the “Enter Secure Area” link.

SUSLA EMAIL
SUSLA Campus Email is an easy way to communicate with the
University community and the outside world. Your email account is
created at the same time your username login is created. The Email
System is accessible from the University website. SUSLA email
requires a computer with access to the internet and a web browser
that supports frames and JavaScript, such as Microsoft Internet Explorer, Apple Safari, Firefox, or Google Chrome.
MODULAR OBJECT-ORIENTED DYNAMIC LEARNING
ENVIRONMENT MOODLE
MOODLE is officially adopted at
SUSLA beginning Fall semester
2011, as the learning platform of
choice for delivering online learning
content, engaging learners, and
measuring
their
performances.
MOODLE is an open source Course
Management System (CMS), also
known as a Learning Management
System (LMS) or a Virtual Learning
Environment (VLE). The system provides powerful array of tools to
manage and promote learning. It features activity modules (forums,
databases and wikis) that are used to build richly collaborative communities of learning around subject matters, deliver content to students, and assess learning. Faculty and students can login on our
website and begin using MOODLE now.
BLACKBOARD SYSTEM
SUSLA is transitioning from Blackboard to
MOODLE. Blackboard will be available for a
limited time. Courses for newly enrolled students are typically available in Blackboard
within 24 hours of completing the registration
and payment process. The system is accessible
from the University website at www.susla.edu.
.:: COMPUTER LAB ::.
SUSLA Jaguar Card
The SUSLA Jaguar Card Debit MasterCard® is the fastest and
easiest way to receive your Financial Aid and other refunds. All
new students are issued cards upon enrolling at SUSLA. Faculty
and staff are issued upon request. The SUSLA Jaguar Card is
mailed to the primary address on file. Students should ensure that
their mailing and permanent addresses in the Banner System is
accurate and up-to-date.


Network Storage Quota: Students are assigned a 100Mb of secured virtual disk
storage capacity, to use for their work. Students can access their individual storage space and retrieve files from anywhere on campus and at the ancillary sites
(Metro and AeroSpace). The disk storage contents are retained for duration of
one semester.
Print Quota: Students are assigned a 250-paper printing capacity per semester.
The quotas can be used anywhere on campus and at the ancillary sites (Metro and
AeroSpace). An informational pop-up balloon on the toolbar on the computer
screen alert users to keep track of their balance. Students can purchase additional
sheets of paper for a nominal fee at the cashier’s window.
Deep-Freeze Enterprise: “Deep Freeze” management software is implemented
in all computer labs to protect workstations and lab users’ against virus and malicious software downloads
and installations. The software automatically logs off
WIRELESS NETWORK
Students, Faculty, and Staff wishing to have their personal laptops/notebooks connected to SUSLA
wireless network should follow the instructions on the website or visit ITC for assistance. The wireless
network requires a
SUSLA SERVICE DESK
ServiceDesk is an electronic web-based IT helpdesk software tool for employees to submit and manage
their work-order requests. The tool offers an integrated Self-Service Portal with Trouble Ticketing and
Tracking, and a Knowledge Base System
which allows users to find online solutions to issues before raising a request. Faculty and staff can access and login to the tool using their usernames and
passwords or email service requests directly to [email protected] or [email protected].
FIRSTCALL ALERT SYSTEM
FirstCALL is an emergency mass notification system used to send text, voice and e-mail messages to notify students, faculty and staff during a crisis on
campus. The FirstCall system also allows for text-to-voice features that can send messages to landlines to complement On-Campus Axis-TV Digital Messaging Display and the SUSLA website. All students, faculty and staff should register for FirstCall services using their SUSLA-issued email accounts. At
SUSLA, safety is number one.
WORKSHOPS AND IN-SERVICE TRAININGS
ITC offers various workshops and in-service trainings to assist the University community in using available
resources to facilitate teaching and learning. Proposed workshops for the upcoming semester in-
clude hands-on trainings in Banner, Argos, MOODLE, Emails, Microsoft Office, VOIP Technology, Virus and Spyware, Basic Computer Troubleshooting, etc. A detail schedule of workshops